Mercure Hotel Offenburg am Messeplatz 0 star

Customer review rating (ALL Rating) 3.8/5 328 reviews

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Mercure Hotel Offenburg am Messeplatz - Image 1
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Mercure Hotel Offenburg am Messeplatz - Image 4
Schutterwälderstr. 1 a, 77656 OFFENBURG, Germany

Description

Hotel extras

  • All rooms are air-conditioned and have flat-screen, telephone and kettle.

  • By the fairgrounds a few minutes to the city centre, 2km to the A5

  • Located between Strasbourg, Freiburg, the Black Forest, Baden-Baden, Colmar and Europa Park

  • A swimming pool and sauna invite you to relax.

  • Free WIFI in the entire hotel and free internet terminals in the lobby

Our accommodation(s)

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Hotel location

Mercure Hotel Offenburg am Messeplatz

Schutterwälderstr. 1 a
77656 OFFENBURG
Germany

GPS:48.464741, 7.933212

Telephone
Fax +49 781 505513

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

HOFKAMMER

Our restaurant Hofkammer serves regional specialties.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.8/5  328 reviews

TripAdvisor Rating  3.7/5  1,120 reviews

Customer review rating 2.0/5

Tim B. Friends - Confirmed reviews ALL

Having stayed here many times on business over the last 20 years, I thought it would be fine place to stay for an Xmas market tour with my wife and some friends. On the plus side, the staff were very polite and efficient and the breakfast offering was good. Now for the negatives.. - The cosy bar which I remember fondly is now never opened due to staffing issues. If you want to have a drink you have to sit in the restaurant or in the lobby. - Lunch in the restaurant is not available. - All of the bedrooms and corridors look very tired with stained carpets, mould stained curtains and worn out fittings. There were bare wires attached to the hairdryer. - Tea/coffee making supplies were laughable - one ordinary and one mint teabag, two coffee sachets and no milk (powder or jiggers). Reception did go and get some in a jug if you asked them but you shouldn't have to. - They used to provide spare towels and even a bathrobe when using the pool/spa but not anymore. - And the pool on the top floor which is boldly advertised has restricted availability due to it being rented for outside classes. All in all, it is clear there has been no investment for years and simply relies on business people and foreign bus tours who just accept things as they are - supply and demand. But never again by me!!

Customer review rating 5.0/5

Wayne S. Families - Confirmed reviews ALL

Warm and friendly staff

Customer review rating 0.5/5

Claudia M. Families - Confirmed reviews ALL

Stayed for one night and was one of the worst stays I have ever been from hotels within Accor! Reservation made for 2 adults and two children, room was made only for three.. the receptionist made us go to the reception twice.. as first wanted to show that is a pull out bed and then to give us the covers for us to make a bed by ourselves as he was alone… Reservation made with payment at the hotel and was charged 20$ more then the reservation.. needed to check and show the price on the Accor app! Room extremely outdated..coffee machine provided but no pads available.. asked for two and were not provided despite oh being a privilege suite and being included! The pool.. the pool is rented for external swim classes daily! Nowhere is this information during reservation, we wanted to use the pool and was completely dull without any chairs or place to swim! Very very disappointed

Customer review rating 4.0/5

Didier D. B. Couples - Confirmed reviews ALL

We use to spend one night here on our way back home at the end of our vacations, as it is very well located, close to the highway, but still in a quiet small city. Breakfast is very good. Price is not the cheapest, if you choose potential cancelling. Some update of the facilities are still required.

Customer review rating 3.5/5

Graciele P. Families - Confirmed reviews ALL

I was disappointed because I arrived Sunday night and it was raining and I would like to enjoy my welcome drink but the restaurant it was closed even to have dinner. We need to order from another place. The room had a very good size for a family, but not that clean.

Lieber Gast, Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung zu Ihrem Aufenthalt bei uns mitzuteilen. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Ihr Mercure Hotel Offenburg

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Other web-users rate our hotel

  • 220 reviews 8.4/10 Location
  • 516 reviews 4/10 Room
  • 394 reviews 7.4/10 Service
  • 36 reviews 4.3/10 WiFi
  • 259 reviews 2.9/10 Cleanliness
  • 233 reviews 4.5/10 Comfort
  • 230 reviews 8/10 Breakfast
  • 191 reviews 2.6/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.