Mercure Hotel Offenburg am Messeplatz

Customer review rating (ALL Rating) 3.9/5 131 reviews

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Mercure Hotel Offenburg am Messeplatz - Image 1
Mercure Hotel Offenburg am Messeplatz - Image 2
Mercure Hotel Offenburg am Messeplatz - Image 3
Mercure Hotel Offenburg am Messeplatz - Image 4
Schutterwälderstr. 1 a, 77656 OFFENBURG, Germany

Description

Hotel extras

  • All rooms are air-conditioned and have flat-screen, telephone and kettle.

  • By the fairgrounds a few minutes to the city centre, 2km to the A5

  • Located between Strasbourg, Freiburg, the Black Forest, Baden-Baden, Colmar and Europa Park

  • A swimming pool and sauna invite you to relax.

  • Free WIFI in the entire hotel and free internet terminals in the lobby

Our accommodation(s)

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Hotel location

Mercure Hotel Offenburg am Messeplatz

Schutterwälderstr. 1 a
77656 OFFENBURG
Germany

GPS:48.464741, 7.933212

Telephone
Fax +49 781 505513

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

HOFKAMMER

Our restaurant Hofkammer serves regional specialties.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  131 reviews

TripAdvisor Rating  4.0/5  1,103 reviews

Good service but the hotel room can't be locked

Customer review rating 4.0/5

P. Couples - Confirmed reviews ALL

The room we stayed in could not be locked from the inside. The cleaning lady opened our room's door while we were still sleeping.

Dear Jiaxin P., We very much appreciate your comments regarding your stay at the Mercure Hotel Offenburg am Messeplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ihr Mercure Offenburg Team

Good location and clean

Customer review rating 3.0/5

Katie (. Families - Confirmed reviews ALL

The pool wasn’t working which I totally understand as these things happen. It would of been nice to have been informed prior to arrival. We were also told we had to pay a charge for our child (we had booked him on the original booking) after a bit of back of forth I was told I would not be charged for the extra (which I had already paid for! Again at check out, I was told I had to pay for this after explaining again I had previously paid for a child when booking.

Dear Katie H., Thank you for taking the time to tell us about your experience at the Mercure Hotel Offenburg am Messeplatz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ihr Mercure Offenburg Team

all OK

Customer review rating 5.0/5

Joern &. B. S. Couples - Confirmed reviews ALL

all OK

Dear Joern S., We very much appreciate your comments regarding your stay at the Mercure Hotel Offenburg am Messeplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ihr Mercure Offenburg Team

good stay

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

nothing negative. a bit "old" the rooms decor.

Dear Emanuele M., We very much appreciate your comments regarding your stay at the Mercure Hotel Offenburg am Messeplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ihr Mercure Offenburg Team

Good business hotel

Customer review rating 4.5/5

Karl Business - Confirmed reviews ALL

Good hotel for business overnight. Easy accès, correct restaurant, nice room.

Dear Karl V., We very much appreciate your comments regarding your stay at the Mercure Hotel Offenburg am Messeplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ihr Mercure Ofeenburg Team

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Other web-users rate our hotel

  • 276 reviews 8.2/10 Location
  • 535 reviews 4.6/10 Room
  • 352 reviews 7.3/10 Service
  • 25 reviews 4.3/10 WiFi
  • 248 reviews 7.6/10 Breakfast
  • 235 reviews 3.9/10 Cleanliness
  • 217 reviews 4.4/10 Comfort
  • 182 reviews 5/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.