Mercure Hotel Offenburg am Messeplatz

Customer review rating (ALL Rating) 3.9/5 86 reviews

Mercure Hotel Offenburg am Messeplatz - Image 1
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Mercure Hotel Offenburg am Messeplatz - Image 3
Mercure Hotel Offenburg am Messeplatz - Image 4

Description

ALLSAFE approved hotel

Hotel extras

  • All rooms are air-conditioned and have flat-screen, telephone and kettle.

  • By the fairgrounds a few minutes to the city centre, 2km to the A5

  • Located between Strasbourg, Freiburg, the Black Forest, Baden-Baden, Colmar and Europa Park

  • A swimming pool and sauna invite you to relax.

  • Free WIFI in the entire hotel and free internet terminals in the lobby

Our accommodation(s)

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Hotel location

Mercure Hotel Offenburg am Messeplatz

Schutterwälderstr. 1 a
77656 OFFENBURG
Germany

GPS:48.464741, 7.933212

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

HOFKAMMER

Our restaurant Hofkammer serves regional specialties.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  86 reviews

TripAdvisor Rating  4.0/5  1,100 reviews

Good business hotel

Customer review rating 4.5/5

Karl Business - Confirmed reviews ALL

Good hotel for business overnight. Easy accès, correct restaurant, nice room.

Dear Karl V., We very much appreciate your comments regarding your stay at the Mercure Hotel Offenburg am Messeplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ihr Mercure Ofeenburg Team

Nice stay

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

nice birthday surprise good service in the restaurant

Dear Franziska B., We very much appreciate your comments regarding your stay at the Mercure Hotel Offenburg am Messeplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ihr Mercure Offenburg Team

Shocking experience

TripAdvisor rating 2.0/5

Laura H TripAdvisor review

during the FIFE worldshow 2023 had the displeasure of staying at Mercure Hotel Offenburg, and I must say, it was a dreadful experience from start to finish. The hotel's complete lack of awareness regarding the options booked through their website (cat in room, extra kids menu though website) left a sour taste in my mouth from the very beginning. Even though our booking confirmation clearly displayed that we had paid for these additional options, it led to a frustrating and unnecessary discussion upon our arrival, and the hotel claiming we still owed them 100 euro. One of the most concerning incidents during our stay however was when, between 3 and 4 pm, someone entered our room without so much as a knock or announcement. My partner and my child were both asleep at the time recovering from a long drive , which made this invasion of privacy deeply unsettling. It is unclear to the hotelstaff at this point if this was someone from housekeeping (the timing is weird) or if they made a mistake with keycards, and the hotel is unwilling to fully investigate. But that's not all; my experience with the hotel's dining services was equally disappointing. I have a severe allergy, and on a Saturday night, I inquired about the safety of a salad due to my allergies. The lady in the restaurant assured me that it was safe to eat, saying, "this dish does not contain nuts or seeds at all anyway." I trusted her recommendation and ordered the salad with confidence. However, the next day, I received an entirely different dish that contained pesto (which often contains nuts) and pumpkin seeds, not to mention shellfish, which is a significant allergen. This inconsistency in service and misinformation regarding allergens is not only unacceptable but also potentially dangerous to guests with allergies. To make matters worse, on the same night, we ordered three lasagna dishes from the hotel's restaurant. After waiting for an excruciating 50 minutes, we were served lasagnas that were still frozen in the middle. We sent them back, only to receive new lasagnas after an additional 40 minutes. Shockingly, the second batch was also frozen in the middle. The server's excuse that "he had told the chef to put them in the oven longer but that the chef hadn't listened" is simply inexcusable. This level of negligence is unacceptable for a hotel of this supposed caliber (awards on door etc) By that point, it was already 9:30 pm, and we had had enough. We canceled our order and had to resort to dining at a fast-food chain to satisfy our hunger. This was far from the dining experience we expected from a hotel of this standing. In conclusion, my stay at Mercure Hotel Offenburg was marred by a series of disappointments, including the hotel's lack of awareness regarding website bookings, the invasion of our privacy, misinformation about allergens, and a shocking failure in the restaurant's service. I would strongly advise anyone considering staying at this hotel to think twice and explore other options, as my experience here was nothing short of a nightmare.

Good Stay.

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

We ate in the restaurant for two nights, and very disappointed with consecutive not very good buffets for the price. When the a la cart menu was portrayed in areas of the hotel and not available.

Dear Anthony G., We very much appreciate your comments regarding your stay at the Mercure Hotel Offenburg am Messeplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your Mercure Offenburg Team

Restaurant and bar staffing inadequate

Customer review rating 2.0/5

John Families - Confirmed reviews ALL

The hotel restaurant and bar were not crowded but we had to wait an extraordinarily long time to submit our order, for the food to be served and our drinks to arrive. Other guests were similarly frustrated.

Dear John P., Thank you for taking the time to tell us about your experience at the Mercure Hotel Offenburg am Messeplatz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Your Mercure Offenburg Team

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Other web-users rate our hotel

  • 278 reviews 8.2/10 Location
  • 525 reviews 4.4/10 Room
  • 320 reviews 7.1/10 Service
  • 25 reviews 4.1/10 WiFi
  • 243 reviews 7.5/10 Breakfast
  • 223 reviews 3.7/10 Cleanliness
  • 209 reviews 4.4/10 Comfort
  • 180 reviews 4/10 Food

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