Mercure Hotel Offenburg am Messeplatz 0 star

Customer review rating (ALL Rating) 3.8/5 369 reviews

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Mercure Hotel Offenburg am Messeplatz - Image 1
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Mercure Hotel Offenburg am Messeplatz - Image 3
Mercure Hotel Offenburg am Messeplatz - Image 4
Schutterwälderstr. 1 a, 77656 OFFENBURG, Germany

Description

Hotel extras

  • All rooms are air-conditioned and have flat-screen, telephone and kettle.

  • By the fairgrounds a few minutes to the city centre, 2km to the A5

  • Located between Strasbourg, Freiburg, the Black Forest, Baden-Baden, Colmar and Europa Park

  • A swimming pool and sauna invite you to relax.

  • Free WIFI in the entire hotel and free internet terminals in the lobby

Our accommodation(s)

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Hotel location

Mercure Hotel Offenburg am Messeplatz

Schutterwälderstr. 1 a
77656 OFFENBURG
Germany

GPS:48.464741, 7.933212

Telephone
Fax +49 781 505513

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

HOFKAMMER

Our restaurant Hofkammer serves regional specialties.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.8/5  369 reviews

TripAdvisor Rating  3.7/5  1,121 reviews

Customer review rating 1.5/5

Ralf W. B. D. S. Business - Confirmed reviews ALL

This time my stay was very substandard! Elevator out of order, no heater, no hot water, no upgrade as per my club membership….

Customer review rating 4.5/5

Marc L. Families - Confirmed reviews ALL

We had an amazing stay over the week-end, nice welcome, and good breakfast.

Customer review rating 4.0/5

Pietro A. Families - Confirmed reviews ALL

Dear Mercury Both lifts were not working on our arrival 30th December early afternoon and still not working on our departure January 3rd 31st December and Jan 1st water temperature in swimming pool was extremely hot , unbearable . Best regards .

Customer review rating 0.5/5

Giovanni B. Families - Confirmed reviews ALL

We booked in Mercure because it is a good brand, although not a cheap one, we were shocked to discover the elevators were not working. I can still give a pass to not having the restaurant service available, but no elevators for a hotel of this caliber is not excusable, especially since we had a small baby with us. What also makes the experience particularly bad was that I called 2 days before coming the hotel reception to confirm if the reservation had made the note about the baby, it would have been at the very least polite of the staff to inform us during that moment that the restaurant would have been closed during our staying period as well as the fact that both elevators were defective. A little bit of communication and transparency can go a very long way. A discount of the rate given that such basic service was missing would have been in order. I'm terribly disappointed by the level of communication, service and the overall stay.

Customer review rating 2.0/5

Tim B. Friends - Confirmed reviews ALL

Having stayed here many times on business over the last 20 years, I thought it would be fine place to stay for an Xmas market tour with my wife and some friends. On the plus side, the staff were very polite and efficient and the breakfast offering was good. Now for the negatives.. - The cosy bar which I remember fondly is now never opened due to staffing issues. If you want to have a drink you have to sit in the restaurant or in the lobby. - Lunch in the restaurant is not available. - All of the bedrooms and corridors look very tired with stained carpets, mould stained curtains and worn out fittings. There were bare wires attached to the hairdryer. - Tea/coffee making supplies were laughable - one ordinary and one mint teabag, two coffee sachets and no milk (powder or jiggers). Reception did go and get some in a jug if you asked them but you shouldn't have to. - They used to provide spare towels and even a bathrobe when using the pool/spa but not anymore. - And the pool on the top floor which is boldly advertised has restricted availability due to it being rented for outside classes. All in all, it is clear there has been no investment for years and simply relies on business people and foreign bus tours who just accept things as they are - supply and demand. But never again by me!!

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Other web-users rate our hotel

  • 224 reviews 8.5/10 Location
  • 540 reviews 4.3/10 Room
  • 402 reviews 7.2/10 Service
  • 38 reviews 3.6/10 WiFi
  • 270 reviews 2.9/10 Cleanliness
  • 239 reviews 8.1/10 Breakfast
  • 234 reviews 4.5/10 Comfort
  • 201 reviews 2.9/10 Vibe

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