Mercure Hotel Offenburg am Messeplatz

Mercure Hotel Offenburg am Messeplatz 4 stars

Customer review rating (ALL Rating) 3.3/5 12 reviews

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Hotel extras

  • All rooms are air-conditioned and have flat-screen, telephone and kettle.

  • By the fairgrounds a few minutes to the city centre, 2km to the A5

  • Located between Strasbourg, Freiburg, the Black Forest, Baden-Baden, Colmar and Europa Park

  • Free WIFI in the entire hotel and free internet terminals in the lobby

ALLSAFE approved hotel

Hotel location

Mercure Hotel Offenburg am Messeplatz

Schutterwälderstr. 1 a
77656 OFFENBURG
Germany

GPS:48.464741, 7.933212

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

HOFKAMMER

Our restaurant Hofkammer serves regional specialties. It is currently closed until further notice.

Our accommodation(s)

At 4-star Mercure Hotel Offenburg am Messeplatz, you choose standard rooms with king-size bed or 2 single beds, superior rooms with king-size bed or 2 single beds, and 5 Privilege suites with double beds. All 132 rooms of our hotel are air-conditioned and have free WIFI. One child up to 4 years of age can stay free of charge in the parents' room. Your pet is welcome (extra charge 10 EUR/night).

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.3/5  12 reviews

TripAdvisor Rating  4.0/5  1,086 reviews

Pleasant stay

TripAdvisor rating 4.0/5

JSJJBK Couples - TripAdvisor review

We stayed in the Mercure Hotel Offenburg for two nights and we had a pleasant stay. The rooms were clean and spacious, the hotel staff is friendly and helpful. The breakfast offered a great variety. Very good location. We recommend this hotel.

Dear JSJJBK, Thank you so much for your nice comments. Hope to see you soon again. Best regards, The Management

Really no improvement since last visit !

TripAdvisor rating 3.0/5

DidierD99 Couples - TripAdvisor review

We are used to stop here in Offenburg when traveling back from Northern Italy. See my other reviews since 2017. We have been a bit disappointed last year, so we gave another chance. No improvement at all. We still appreciate the location (close to the highway, but still quiet), the rooms (spacious) and the breakfast buffet (delicious). But again, the restaurant (which years ago was very recommendable) was unmanned for dinner. We found a good alternative in the city centre. The pool (still mentioned when making a reservation) was unavailable due to technical problems. Is there a manager to run this (otherwise good in the past) hotel ? They seem to complain on the difficulty to find adequate staff...

Disappointing

Customer review rating 3.0/5

John Couples - Confirmed reviews ALL

We like this hotel and have stayed many times travelling to and from Italy during the last 11years. This occasion however was the second time this year that we have arrived to find the restaurant and bar closed and this time the pool. The reception staff are most apologetic and put in the difficult position of explaining the situation ( staff absence and recruitment issues) and we appreciated very much the plates of fresh fruit in our room later. We will stay again next time we are in the area and hope that normal service can be resumed as soon as possible.

Dear John P., Thank you for taking the time to tell us about your experience at the Mercure Hotel Offenburg am Messeplatz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Overall good experience

TripAdvisor rating 4.0/5

ahmadeldeeb Families - TripAdvisor review

The hotel offers spacious rooms with decent quality, we went for the comfort rooms especially after a long drive to reach Offenburg. We called the hotel to book the rooms especially that the rates they provided were better than online. The receptionists were very nice and we got the parking complementary with the rooms and the suite we booked. The rooms are nice having a TV, a good sized bathroom and sufficient space to store our big luggage and hang our clothes. They were clean and tidy upon our arrival. The sauna and swimming pool were closed due to “Technical issues” and the hotel only offered breakfast in its restaurant. The breakfast is uplift was ok but choice of coffee was limited to instant coffee. There’re several types of honey and jam. No warm options except for pre-prepared scrambled eggs, which tasted bad, and boiled eggs; overall I think that breakfast has a good room for improvement. Overall a good experience with room for improvement.

Excelent breakfast... thats the only good thing.

TripAdvisor rating 1.0/5

Graham H Couples - TripAdvisor review

I am British, checking into a German Hotel that is part of a French chain and I am in Italy, why is the date format American? let's hope things improve. We stayed at this hotel on a Saturday night many years ago when making the same trip so we knew what to expect, or at least we THOUGHT we knew what to expect. The on-line check-in wanted to take a 100€ security from our credit card even though we had pre-paid!!! We arrived at 19.00 after a journey of more than 650km looking forward to a quick swim to relax before dinner in their (from memory) excellent restaurant. Sorry but the swimming pool is closed due to a technical fault, OK we will come straight down to have dinner. Do we need to reserve a table? Sorry the restaurant is closed there are plenty of places to eat in town about 1 -1.5 km walk. In the room there was only two pillows and only 2 milk pods... we will get some more when we get back from dinner IN TOWN. We got more pillows but when I asked for milk was told "I don't have any" OK can I get fresh milk? I was presented with 1cm in the bottom of a coffee cup. Got back to the room to find that the A/C n the room was blowing out warm are regardless of settings, it was between 24 - 26 degrees overnight. In the morning, following the most excellent breakfast we have had in any hotel on this European trip, I asked to speak with the duty manager. I was told that "it's Sunday" in a tone that suggested I had made the most stupid request possible.

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Other web-users rate our hotel

  • 256 reviews 7.6/10 Location
  • 454 reviews 4.1/10 Room
  • 268 reviews 7/10 Service
  • 45 reviews 4.8/10 WiFi
  • 214 reviews 7/10 Breakfast
  • 199 reviews 4.2/10 Comfort
  • 182 reviews 3.8/10 Cleanliness
  • 182 reviews 2.9/10 Food

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