Mercure Hotel Offenburg am Messeplatz 0 star

Customer review rating (ALL Rating) 3.8/5 332 reviews

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Mercure Hotel Offenburg am Messeplatz - Image 1
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Mercure Hotel Offenburg am Messeplatz - Image 4
Schutterwälderstr. 1 a, 77656 OFFENBURG, Germany

Description

Hotel extras

  • All rooms are air-conditioned and have flat-screen, telephone and kettle.

  • By the fairgrounds a few minutes to the city centre, 2km to the A5

  • Located between Strasbourg, Freiburg, the Black Forest, Baden-Baden, Colmar and Europa Park

  • A swimming pool and sauna invite you to relax.

  • Free WIFI in the entire hotel and free internet terminals in the lobby

Our accommodation(s)

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Hotel location

Mercure Hotel Offenburg am Messeplatz

Schutterwälderstr. 1 a
77656 OFFENBURG
Germany

GPS:48.464741, 7.933212

Telephone
Fax +49 781 505513

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

HOFKAMMER

Our restaurant Hofkammer serves regional specialties.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.8/5  332 reviews

TripAdvisor Rating  3.7/5  1,120 reviews

Customer review rating 0.5/5

Claudia M. Families - Confirmed reviews ALL

Stayed for one night and was one of the worst stays I have ever been from hotels within Accor! Reservation made for 2 adults and two children, room was made only for three.. the receptionist made us go to the reception twice.. as first wanted to show that is a pull out bed and then to give us the covers for us to make a bed by ourselves as he was alone… Reservation made with payment at the hotel and was charged 20$ more then the reservation.. needed to check and show the price on the Accor app! Room extremely outdated..coffee machine provided but no pads available.. asked for two and were not provided despite oh being a privilege suite and being included! The pool.. the pool is rented for external swim classes daily! Nowhere is this information during reservation, we wanted to use the pool and was completely dull without any chairs or place to swim! Very very disappointed

Customer review rating 4.0/5

Didier D. B. Couples - Confirmed reviews ALL

We use to spend one night here on our way back home at the end of our vacations, as it is very well located, close to the highway, but still in a quiet small city. Breakfast is very good. Price is not the cheapest, if you choose potential cancelling. Some update of the facilities are still required.

Customer review rating 3.5/5

Graciele P. Families - Confirmed reviews ALL

I was disappointed because I arrived Sunday night and it was raining and I would like to enjoy my welcome drink but the restaurant it was closed even to have dinner. We need to order from another place. The room had a very good size for a family, but not that clean.

Lieber Gast, Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung zu Ihrem Aufenthalt bei uns mitzuteilen. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Ihr Mercure Hotel Offenburg

Customer review rating 1.5/5

Pekka H. Business - Confirmed reviews ALL

I was in ”suite” for 3 weeks. Room was quickly cleaned maybe 2/week. Floor was filthy. No proper lights in room. Only one by the table and two by the bed. Capsule coffee maker but no capsules. 150€/night is not what to expect

Lieber Gast, Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung zu Ihrem Aufenthalt bei uns mitzuteilen. Auch wenn wir es bedauern, dass Sie keine besseren Erfahrungen bei uns gemacht haben, hilft uns Ihre Beurteilung dazu zu lernen und uns zu verbessern. Wir arbeiten daran, es unseren Gästen an nichts fehlen zu lassen. Wenn Sie uns die Chance geben, Ihr Vertrauen zurück zu gewinnen, garantieren wir Ihnen, unser Bestes zu geben, damit Sie genauso gute Erfahrungen mit uns machen können, wie andere Gäste. Mit freundlichen Grüßen, Ihr Mercure Hotel Offenburg

A safe bet on a long journey

TripAdvisor rating 4.0/5

Simon B TripAdvisor review

We stayed at the hotel on two occasions in September as we travelled to and from our vacation in Italy. Each day was on the end of a significant car journey, and we booked this hotel on the basis that it was close to the main road we were travelling on. The hotel staff were great at helping us secure large parking spaces for our cars and trailers before we travelled which was so important to us knowing we would have safe parking reserved for our arrival. The hotel and rooms were fine, clean and comfortable, but the decor in corridors look dated with damaged carpets and stains. The food in the restaurant was great for both an evening meal and breakfast. Value was OK overall, and we would definitely use the hotel again.

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Other web-users rate our hotel

  • 231 reviews 8.3/10 Location
  • 545 reviews 4/10 Room
  • 405 reviews 7.1/10 Service
  • 38 reviews 4.1/10 WiFi
  • 272 reviews 3.2/10 Cleanliness
  • 240 reviews 8.1/10 Breakfast
  • 238 reviews 4.6/10 Comfort
  • 201 reviews 2.6/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.