Mercure Hotel Offenburg am Messeplatz 0 star

Customer review rating (ALL Rating) 3.9/5 417 reviews

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Mercure Hotel Offenburg am Messeplatz - Image 1
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Mercure Hotel Offenburg am Messeplatz - Image 3
Mercure Hotel Offenburg am Messeplatz - Image 4
Schutterwälderstr. 1 a, 77656 OFFENBURG, Germany

Description

Hotel extras

  • All rooms are air-conditioned and have flat-screen, telephone and kettle.

  • By the fairgrounds a few minutes to the city centre, 2km to the A5

  • Located between Strasbourg, Freiburg, the Black Forest, Baden-Baden, Colmar and Europa Park

  • A swimming pool and sauna invite you to relax.

  • Free WIFI in the entire hotel and free internet terminals in the lobby

Our accommodation(s)

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Hotel location

Mercure Hotel Offenburg am Messeplatz

Schutterwälderstr. 1 a
77656 OFFENBURG
Germany

GPS:48.464741, 7.933212

Telephone
Fax +49 781 505513

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

HOFKAMMER

Our restaurant Hofkammer serves regional specialties.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  417 reviews

Customer review rating 1.5/5

Vidya S. C. Business - Confirmed reviews ALL

I have visited this hotel several times over the years. Particularly from last 2 years, the sleep is always interrupting, probably due to ventilation and room temperature. Informed at reception, they checked but same situation. You must repair the ventilation in rooms. Breakfast is good but dinner is pathetic.

Customer review rating 4.5/5

Nadia G. Solo - Confirmed reviews ALL

Excellent !

Customer review rating 1.5/5

Eve C. Solo - Confirmed reviews ALL

I am a woman 80 years old and I especially booked your hotel because it had a restaurant Saturday evening no food possable I sat in the room and all I had was a packet of crisps not the best experience

Customer review rating 0.5/5

Ian H. Business - Confirmed reviews ALL

My office mistakenly made a reservation a day earlier than they should. I picked up the error the next day on heading to the airport for a 14 hour trip to Frankfurt. I called the hotel and the person said they would gladly change the reservation for the next day (Sunday not Saturday). I rented a car and drove the nearly 2hrs to Offenburg. On arrival the front desk told me they will be charging me for the previous night, as a "no show". Explained to then that I had called and the person who answered told me "no problem" and made the change. Short story, I had to also pay for the previous night...omplete lack to customer service. For the short-term gain, they will lose me as a future guest and additionally, I will inform my company to remove Mercure from recommend hotels in the area. The food was overpriced and horrible. The deserts were much better. Had they told me they would be charging me for the night when I called, I would have stayed in Frankfurt for the night. Overall, a very bad experience.

Customer review rating 3.0/5

Claudio M. Business - Confirmed reviews ALL

Well located , good breakfast but no room service, not possible to have lunch and many barely speak English

Other web-users rate our hotel

  • 231 reviews 8.2/10 Location
  • 547 reviews 4.4/10 Room
  • 412 reviews 7.7/10 Service
  • 39 reviews 4.5/10 WiFi
  • 272 reviews 2.9/10 Cleanliness
  • 248 reviews 8.4/10 Breakfast
  • 244 reviews 4.7/10 Comfort
  • 203 reviews 2.7/10 Vibe

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