Hôtel Mercure Strasbourg Airport 4 stars

Customer review rating (ALL Rating) 4.4/5 819 reviews

Hôtel Mercure Strasbourg Airport - Image 1
Hôtel Mercure Strasbourg Airport - Image 2
Hôtel Mercure Strasbourg Airport - Image 3
Hôtel Mercure Strasbourg Airport - Image 4
26, rue du 23 Novembre, 67540 OSTWALD, France

Description

Hotel extras

  • Fitness room with weights and cardio.

  • Free private outdoor car park

  • 10 minutes from Strasbourg-Entzheim Airport and the city center

  • Easy access to the highways

  • Restaurant open 7 days a week for lunch and dinner

Our accommodation(s)

Hotel location

Hôtel Mercure Strasbourg Airport

26, rue du 23 Novembre
67540 OSTWALD
France

GPS:48.533459, 7.702017

Telephone
Fax +33 3 90 40 51 59

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

TERRES GOURMANDES

Our sophisticated and refined Terres Gourmandes restaurant lets the colorful gourmet cuisine speak for itself.Treats in store on our menu: a wide variety of flavors, ranging from the most traditional to the most unusual.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  819 reviews

TripAdvisor Rating  3.9/5  417 reviews

Customer review rating 1.5/5

Kurian L. Families - Confirmed reviews ALL

Location wise it was very good. However the quality of hotel and the breakfast was really bad.

Dear guest, Thank you for taking the time to share your experience at our establishment. We are delighted that you enjoyed our location. However, we have taken note of your comments regarding the quality of the hotel and breakfast. Your feedback is invaluable and helps us identify areas for improvement so that we can offer our guests an ever more enjoyable experience. We hope to have the opportunity to welcome you back and offer you a fully satisfactory experience. Kind regards, Hugo PERRIER Premier de réception Hôtel Mercure Strasbourg Aéroport

Customer review rating 0.5/5

Francesco F. Solo - Confirmed reviews ALL

As a gold member i did not receive any voucher for the welcome drink the window in my room was opened when i entered making the room COLD (outside there was snow and it was around 23:30 so you can imagine the temperature…) and toilettes in my room were dirty!! Worst than a welcome like this one I could not expect.

Dear Francesco, Thank you for taking the time to share your experience. I am sincerely sorry to read how disappointing your arrival was, especially as a Gold member. This is clearly not the welcome we aim to offer. Regarding the welcome drink, I would like to clarify that it is now available directly via the ALL Accor application, rather than as a paper voucher. I regret if this information was not clearly explained upon your arrival, which may have caused confusion. We will make sure our teams communicate this more clearly going forward. Arriving late in the evening to a room with an open window, particularly in winter conditions, resulting in a cold room, is not acceptable. I also sincerely apologize for the cleanliness issue in the bathroom. These points do not reflect our standards and have been shared with the relevant teams for immediate corrective action. Your loyalty to the brand is important to us, and I fully understand your frustration given the circumstances. If you are willing, I would welcome the opportunity to discuss your stay directly and provide a more personal response. Thank you again for your honesty. Kind regards, Paul Nogal General Manager Mercure Strasbourg Aéroport

Customer review rating 0.5/5

George P. Families - Confirmed reviews ALL

We had an unpleasant stay, as much as I love Mercure and am a regular customer. This time was awful. We decided to visit the Christmas market at Strasbourg, and as Mercure lovers, we picked it again. When we entered, the lady at reception was not very welcoming and didn't provide us proper information (for example, the breakfast time). Fortunately, a friendly staff member at the breakfast reception the next morning informed us that the hours were different for that day, welcomed us, and provided the necessary information. When we entered our room, we felt slightly cold. Later, we noticed that one of the radiators wasn't working at all. This was certainly not a welcoming experience for a couple with two small children. We reported it, and later the lady gave us a small electric radiator, but the room was big and difficult to warm to a satisfactory level, especially when you exit the room and the electricity goes off. However, that was not the only issue we encountered. We discovered a soiled shower, a hair on the floor, and a partially blocked drain, which was disgusting. It was difficult to experience when you arrive with a Christmas mood. However, we won't stay here again and do not recommend it.

Dear Georges, Thank you for taking the time to share your experience, although I am truly sorry to read how disappointing and distressing your stay was. Your feedback is particularly difficult to receive knowing that you are a loyal Mercure guest and that this visit was meant to be a family trip during the Christmas season — a time that should be warm, comfortable and joyful, especially with young children. I sincerely regret the lack of warmth at your arrival and the unclear information provided, notably regarding breakfast hours. A stay should begin with reassurance and care, and it is clear that we failed in this regard. I am, however, grateful that you mentioned the kindness and professionalism of one of our team members the following morning. The heating issues you experienced are unacceptable. Discovering a cold room, with a radiator out of order in winter, is simply not acceptable. While a temporary solution was provided, it is evident that it did not offer the comfort your family deserved, and I fully understand how unsettling this situation must have been. I am also deeply sorry about the condition of the bathroom. The cleanliness issues you describe do not reflect our standards and should never have occurred. I understand how unpleasant and shocking this must have been, especially during the holiday period. I fully understand your disappointment and your decision not to return or recommend our hotel. Your feedback highlights serious shortcomings that we must address without delay. If you are willing, I would truly appreciate the opportunity to speak with you directly in order to better understand what happened and to provide a more personal and appropriate response. Your loyalty to the Mercure brand deserves far better than the experience you encountered. Thank you for your honesty, even though it is difficult to read. Kind regards, Paul Nogal General Manager Mercure Strasbourg Aéroport

Customer review rating 1.5/5

Basile Z. Families - Confirmed reviews ALL

Very old building with mold around the room, not safe

Dear Basile, Thank you for taking the time to share your feedback. I am truly sorry to read that your stay did not meet your expectations and that you felt uncomfortable during your visit. Your comments regarding hygiene and safety are taken very seriously. This is not the experience we want to offer, and it does not reflect the standards we aim to uphold at the Mercure Strasbourg Aéroport. Your feedback has been shared with our technical and housekeeping teams so that immediate checks and corrective actions can be carried out. We are, of course, aware that parts of the building are older, and this is precisely why ongoing maintenance and improvement plans are in place. Your remarks help us identify where we must be even more vigilant. I regret that we did not have the opportunity to address these concerns during your stay. Should you wish, I invite you to contact us directly so we can better understand the situation and respond in a more personal and constructive way. Thank you again for your honesty. We sincerely hope to have the chance to restore your confidence in the future. Kind regards, Paul Nogal General Manager Mercure Strasbourg Aéroport

Customer review rating 4.0/5

Helmut P. Solo - Confirmed reviews ALL

Nice hotel in a nice location. Conveniently located to main roads to explore the Strasbourg and surrounding area. Negative is that the restaurant is not available on weekends.

Dear Helmut, Thank you very much for your kind feedback and for choosing our hotel. We’re delighted that you enjoyed the property and its convenient location — perfect for exploring Strasbourg and the surrounding region. You’re right, our main restaurant is closed on weekends, but we still offer a selection of artisanal pizzas prepared on site, perfect for a relaxed evening after a day out. We truly hope to welcome you back soon for another pleasant and comfortable stay at the Mercure Strasbourg Aéroport. Kind regards, Paul Nogal General Manager Mercure Strasbourg Aéroport

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Other web-users rate our hotel

  • 144 reviews 8.1/10 Location
  • 359 reviews 6.1/10 Room
  • 432 reviews 9/10 Service
  • 157 reviews 5.4/10 Cleanliness
  • 140 reviews 7.8/10 Breakfast
  • 50 reviews 4.9/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.