Hôtel Mercure Strasbourg Airport

I stayed here on the 11th and 16th of October for an overnight stay to Italy with ogdens travel the room was comfortable clean and spacious I found the shower to very slippy the bar service was horrendous having ordered pints we told they only half pint glasses which was clearly untrue as some our coach party had pints 7 euros a pint 4 euros for a half pint 2 half's costing 8 euros not good making an extra euro the lady behind the bar was very rude as was your f and b manager having worked as a night manager in a raddison blue hotel for 8 years in my town which now a mecure hotel so I know how things are run I would never treat customers in the Manor we treated I've stayed in your hotel 4 times it doesn't seem to have improved when I first stayed there in June and October

Hotel lived up to our expectations. We have stayed at this hotel many times over the last 40 years. Didn't realise that a key card to access toilets in reception which caused some distress.

When we arrived I was given the option to pay straight away, as we required an evening meal I preferred to pay once on our departure as I would not know how much our meal would be, I was then asked for my card details & was told no funds would be taken you just need my card details which I can understand, next morning when paying your system declined my card but when I checked my account on my phone the transaction had gone though, your attendant took a copy of this transaction, then I noticed that you had taken a deposit from my card when we arrived, why didn’t you attendant tell he was going to do this, so as you had taken deposit why then did I just not pay the difference to complete the price, then checking my account the next day I noticed you have now taken another payment from my account after we had left your hotel, so up to now I have payed a deposit & two bill payments, this is the 4 th time we have used your hotel & never experience this service, I have use that card for my hole holiday & there was plenty of credit in the account, your system was the only one to decline, I will note I had trouble with your internet connection when trying to access my account on line, I trust you will credit my account to make the transaction correct, apart from that I would have preferred to have eaten our meal in the restaurant, I had to ask for shower soap as that was empty, the reading light had no bulb fitted so terminals where exposed, the bed & breakfast was fine

The room was very neat and clean with easy access by stairs or lift. Breakfast was wonderful for the price--lots of selection and variety with wonderful Nespresso coffees. The staff was very friendly and efficient.

friendly staff with very good service