Hôtel Mercure Strasbourg Airport 4 stars

Customer review rating (ALL Rating) 4.3/5 771 reviews

Hôtel Mercure Strasbourg Airport - Image 1
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Description

Hotel extras

  • Fitness room with weights and cardio.

  • Free private outdoor car park

  • 10 minutes from Strasbourg-Entzheim Airport and the city center

  • Easy access to the highways

  • Restaurant open 7 days a week for lunch and dinner

Our accommodation(s)

Hotel location

Hôtel Mercure Strasbourg Airport

26, rue du 23 Novembre
67540 OSTWALD
France

GPS:48.533459, 7.702017

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Terres Gourmandes

Our sophisticated and refined Terres Gourmandes restaurant lets the colorful gourmet cuisine speak for itself.Treats in store on our menu: a wide variety of flavors, ranging from the most traditional to the most unusual.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  771 reviews

TripAdvisor Rating  4.0/5  414 reviews

Certificate of excellence 2024

Expectations not meet

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

+ breakfast + restaurant / dinner + free and enough parking slots + close to Strasbourg - carpet old and dirty - bathroom old and glass door stucked - no nesspresso machine in room as promised - in general not very clean - too less staff. Same person for bar and reception. Long waiting time

Dear STEFAN F., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Aéroport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Due to a technical problem, we had to modify your booking for two double rooms instead of one room for 4. Of course, we kept the amount of your booking and substracted the difference to meet the price of a superior room. Unfortunately, you had no Nespresso machine but we arranged the price of the room regarding the facilities. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and we have already find solutions to prevent future occurrence. it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julie LABARRIERE, General Manager

Customer review rating 3.5/5

Anonymous Friends - Confirmed reviews ALL

Bugs inside, like ladybugs On the wall, on bed.

Heating not working, no blanket for baby bed, no way to to organise the rooms after a system error that gave as one extra room not needed

Customer review rating 1.5/5

Lorenzo Families - Confirmed reviews ALL

We were 6 adults and one newborn and a 2 years old child. I booked three rooms but the system automatically gave as an extra 4th room when I tried to explain that the forth room was not needed since the kids are too small to sleep alone it was not possible to change the reservation. In 2 of the four rooms the heating was not working in one of them we got an extra electric heater. The baby beds had not blankets and when I asked for the answer was we don’t have small blankets for baby beds. In one of the rooms it was almost impossible to take a shower since the water was fluting, hair driyer was also not working. In total the experience in definitely not a 4* experience.

One night stand

Customer review rating 4.0/5

Xde Solo - Confirmed reviews ALL

Large room, confortable bed , the welcome was very warm. It was really affordable during the Christmas period

accommodation details

Customer review rating 3.0/5

Belde D. Business - Confirmed reviews ALL

elevators are very dirty and old ,there could be paper slippers in the rooms

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Other web-users rate our hotel

  • 146 reviews 8.7/10 Location
  • 378 reviews 6.1/10 Room
  • 460 reviews 8.9/10 Service
  • 147 reviews 7.4/10 Breakfast
  • 147 reviews 5.2/10 Cleanliness

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