Hôtel Mercure Strasbourg Airport

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Hôtel Mercure Strasbourg Airport 4 stars

Customer review rating (ALL Rating) 4.3/5 445 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Outdoor swimming pool in landscaped surroundings

  • Free private outdoor car park

  • 10 minutes from Strasbourg-Entzheim Airport and the city center

  • Easy access to the highways

  • Restaurant open 7 days a week for lunch and dinner

Hotel location

Hôtel Mercure Strasbourg Airport

26, rue du 23 Novembre
67540 OSTWALD
France

Telephone +33 3 90 40 51 51

Fax +33 3 90 40 51 59

Contact email

  • COLONNE:  57 23 NOVEMBRE

  • TRAM:  A COURS DE L'ILLIADE

  • By plane

    BALE MULHOUSE At 126km / 78 miles

  • By plane

    STRASBOURG ENTZHEIM At 8km / 4 miles

  • By car

    LA VIGIE EXIT N°6 At 0km / 0 miles

  • By train

    STRASBOURG At 10km / 6 miles

GPS:48.533459, 7.702017

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Terres Gourmandes

Our sophisticated and refined Terres Gourmandes restaurant lets the colorful gourmet cuisine speak for itself.Treats in store on our menu: a wide variety of flavors, ranging from the most traditional to the most unusual.

Our accommodation(s)

All our rooms are peaceful, spacious, and air-conditioned. They are available with a double bed or twin beds. For families, some connecting rooms can accommodate two adults and two children.

Our guest reviews

Our guest reviews for
Hôtel Mercure Strasbourg Airport

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  445 reviews

TripAdvisor Rating  4.0/5  360 reviews

Pleasant location.

Customer review rating 4.5/5

Alanc Business - Confirmed reviews ALL

One night stay for my concert nearby. Friendly staff, comfortable room and excellent breakfast.

The quality has gone down

Customer review rating 3.0/5

Svs Couples - Confirmed reviews ALL

We have been to the hotel several times. This time we felt that the quality has deteriorated. We appreviate these are difficult times for a hotel due to the Corona crisis.

Dear STEEF V., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Aéroport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

French Covid. Restrictions stopped Stay

TripAdvisor rating 5.0/5

trickyski TripAdvisor review

Due to sudden French Covid restrictions I was unable to stay this time . Waiting for a refund . But told it can take up to 3 weeks ……. Wondering why ???? I am a regular at this hotel . Been staying 4 times a year since 2014 on route to Austria . Bit disappointed with their repayment policy .

Cool

Customer review rating 5.0/5

Fredinkshoptattoo Business - Confirmed reviews ALL

Impecable

Well …

Customer review rating 2.5/5

Su H. Couples - Confirmed reviews ALL

Chambre privilege was booked and payed, but only one bathrobe was provided. Asked at reception: Sorry, a second one is not available. Can you take one from another room? (Hotel was quite empty) No. We asked for (and got) a second bed sheet to cover up the permanent stains on the original one. Breakfast, however, was good.

Dear M. T., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Aéroport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good hotel

Customer review rating 4.0/5

Greet Business - Confirmed reviews ALL

Good hotel that is well located.

Dear Guest, We are pleased to hear that your stay at Mercure Strasbourg Aéroport was to your liking, it is always a pleasure to receive a positive feedback. Due to Covid-19, our plates with tea and coffee have been removed however they are still available at the front office when asked. We will share your compliments with the team and pursue our effort to give the finest service even in such times. We hope to have the opportunity to see you again soon in Strasbourg Best regards, Accommodation manager

Good stay as usual

Customer review rating 4.0/5

Greet Business - Confirmed reviews ALL

Good stay as usual but I would have liked room cleaning and tea/coffee /water in the room.

Dear Madam, Dear Sir, We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Aéroport. I will share your comments with our team. For your information, health measures oblige us to review certain of our services in order to ensure our customers' safety to adapt the specific services offered accordingly (tea, coffee and water available at the reception desk : on request). Thank you again for sharing your experience, Sincerely, Best regards. Accommodation manager

Bad time keeping with room service Again

TripAdvisor rating 3.0/5

trickyski Solo travel - TripAdvisor review

I have stayed at this hotel for the last 6 years. But have noticed a decline in service these last two years. I travel alone with my dog & have found it uncomfortable in the restaurant so always eat in my room. The last two evening meals were delivered at leat 30 mins late & last year I had to send it back because it was cold . This year ordered Salmon with Prawns a few French fries & a small salad...... I got a kebab with chunks of Salmon & King Prawns which would have been lovely had they not drizzled some kind of dressing over it ... as I didn't like or ask for it. I didn't get a salad at all ..I got a piece of cooked /cold Cauliflower & a 1 carrot cooked with dressing on. Both Breakfast have had problems .....last year it didn't arrive & realised they had not collected my order from door so had to re order which made me lace leaving & again this last time my breakfast arrived 30 minutes late after I had complained at the desk ..... not good service I have not said anything for two years but think I have let it go long enough.

Dear Host, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Aéroport. We regret that some of our services did not meet your expectations. In order to offer you the best quality of service, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Once again, we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards. Accommodation manager

Business hotel, recommend privilege room

TripAdvisor rating 4.0/5

IlseT44 Business - TripAdvisor review

I have stayed several times in this hotel. Older hotel, but well maintained, especially the privilege rooms are very comfortable. Minibar, coffee and tea included in price. Breakfast is good, nespresso machine available. Reception staff is professional, however a little smile would have made me feel more welcome.

Next to the Tesler supercharger

TripAdvisor rating 3.0/5

Marianne W Couples - TripAdvisor review

The hotel is nice and clean and in the room is free drinks. Our reason for giving medium grading is due to the aircon did not work and it was very warm. Location for charging the tesla car is perfect. Swimming pool and biking lane to the center.

Dear Guest, We thank you for your positive feedback following your last stay in our hotel Mercure Strasbourg Airport****. Please, be assured that our technical manager will check the air-conditioning and repair if it's necessary. We remain at your disposal for your future stopover in Strasbourg, Kind regards. Accommodation manager.

Useful travel stopover

TripAdvisor rating 4.0/5

UkItalyTraveller Couples - TripAdvisor review

Convenient for motorways, comfortable room, secure parking, excellent food and service. We have membership card which entitled us to a discount, they remembered us from our previous trips and were very friendly.

Dear Guest, thnak you very much for your comments about our hotel. I'll share it with pleasure with all the team. We shall be pleased to welcome you again to Mercure strasbourg Aeroport. Regards. Fabio N. Accomodation manager.

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