Hello Hozan, The entire team at the Mercure Strasbourg Aéroport hotel would like to thank you sincerely for your kind review. We are delighted to hear that you appreciated our hotel’s location and that you had a peaceful and relaxing stay. We are particularly pleased that you were satisfied, and it is always a great joy to know that our guests feel at home with us. We hope to have the pleasure of welcoming you back very soon for another enjoyable stay. Kind regards, Hugo PERRIER Premier de réception Hôtel Mercure Strasbourg Aéroport

Bonjour Artur, Un grand merci pour cette excellente note de 100/100 et pour votre commentaire très positif ! Nous sommes ravis de savoir que votre séjour s’est très bien déroulé et que vous avez pleinement apprécié votre expérience au Mercure Strasbourg Aéroport. Votre satisfaction est la plus belle récompense pour notre équipe et nous encourage à continuer à vous offrir un accueil chaleureux, un service attentif et un séjour confortable. Nous espérons avoir le plaisir de vous accueillir à nouveau très prochainement ! Bien cordialement, Hugo Perrier Premier de réception Hôtel Mercure Strasbourg Aéroport

Hello, We would like to thank you sincerely for taking the time to share your experience and provide us with your feedback. We are pleased to hear that your stay was generally satisfactory, but we naturally regret that it did not live up to your expectations, particularly when compared with your experience at the Mercure Luxembourg. Your comment regarding the shampoo bottles is entirely valid. This sort of detail may seem trivial, but we are well aware that it contributes to the comfort and quality of a guest’s stay. It is indeed inconvenient to have to contact reception to request a product that should be available in the room. We will pass on your comment to our team so that particular attention is paid to checking and restocking the complimentary toiletries when preparing the rooms. Thank you for this constructive feedback, which helps us identify areas where we still need to improve. Our aim is for every guest to enjoy a comfortable stay and a level of service that meets the standards we strive to offer at the Mercure Strasbourg Aéroport. We hope to have the opportunity to welcome you back soon and to leave you with a much better impression during your next stay. Kind regards, Hugo PERRIER Premier de réception Hôtel Mercure Strasbourg Aéroport

Dear Vladimir, Thank you very much for your kind review and for choosing to stay with us for the second time. We are delighted to hear that everything went well and that our front desk team was able to assist you whenever needed. It is a pleasure to know that you are already planning to come back. We look forward to welcoming you again for your next stay! Kind regards, The Mercure Strasbourg Aéroport team

Bonjour Michael, Nous vous remercions d'avoir pris le temps de partager votre expérience à la suite de votre séjour dans notre établissement. Je suis sincèrement désolé que certains points n'aient pas été à la hauteur de vos attentes. Concernant la borne de recharge électrique, vous êtes malheureusement venu au moment où son installation était en cours. Sa mise en service a nécessité plusieurs interventions techniques, mais je suis heureux de vous informer qu'elle est désormais pleinement opérationnelle. Je regrette également que vous n'ayez pas pu profiter de nos bières pression locales. Nous comprenons votre déception et nous espérons pouvoir vous les faire découvrir lors d'un prochain séjour. Au sujet de la climatisation, nous avons effectué une vérification après votre départ et avons constaté qu'elle était effectivement mal réglée. Une fois les paramètres corrigés, il fallait environ une heure pour que la chambre atteigne une température agréable. Je suis désolé pour ce désagrément. Lors d'une prochaine visite, n'hésitez surtout pas à solliciter notre équipe de réception, nous sommes disponibles 24h/24 pour intervenir rapidement ou, si nécessaire, vous proposer un changement de chambre afin de garantir votre confort. Nous sommes sincèrement navrés que votre séjour n'ait pas répondu à toutes vos attentes. Sachez que l'ensemble de nos équipes met tout en œuvre chaque jour pour offrir la meilleure expérience possible à nos clients. Nous espérons avoir le plaisir de vous accueillir de nouveau afin de vous démontrer la qualité de nos services et de vous laisser un meilleur souvenir de votre passage parmi nous. Au plaisir de vous recevoir prochainement. Bien cordialement, Hugo Perrier Premier de réception Hôtel Mercure Strasbourg Aéroport

Bonjour Lulian, Nous vous remercions d’avoir pris le temps de partager votre retour détaillé suite à votre séjour. Nous sommes heureux de lire que vous avez apprécié certains points essentiels de votre passage, notamment le confort de la literie, le bon fonctionnement de la climatisation ainsi que l’accès à la piscine durant votre séjour. Nous prenons également note de votre satisfaction globale concernant le petit-déjeuner, même si vous avez relevé un manque de diversité sur la partie salée et notamment les légumes. En revanche, nous sommes sincèrement désolés que l’état général de la chambre et de la salle de bain n’ait pas été à la hauteur de vos attentes. Vos remarques concernant le côté “vieillot” et l’aspect des sols et des salles de bain ont bien été prises en compte. Elles sont précieuses et nous aident à identifier les axes d’amélioration à prioriser dans notre établissement. Soyez assuré que votre retour sera partagé avec nos équipes afin de poursuivre nos efforts d’amélioration continue. Nous espérons malgré tout avoir le plaisir de vous accueillir de nouveau au Mercure Strasbourg Aéroport afin de vous offrir une expérience plus conforme aux standards que vous attendez d’un hôtel Mercure. Bien cordialement, Hugo PERRIER Premier de réception Hôtel Mercure Strasbourg Aéroport

Bonjour, Je vous remercie d'avoir pris le temps de partager votre expérience à la suite de votre séjour au Mercure Strasbourg Aéroport. Je suis ravi de lire que vous avez apprécié le confort de votre chambre ainsi que votre séjour dans notre établissement. En revanche, je suis sincèrement désolé pour le désagrément causé par le dysfonctionnement de la climatisation. Je comprends parfaitement votre situation, après une arrivée tardive avec des enfants déjà endormis, il n'était pas évident de contacter la réception pour envisager une solution. Soyez assuré que votre remarque a été transmise à notre équipe technique afin que les vérifications nécessaires soient effectuées. Je vous remercie également pour votre retour concernant la configuration de la salle de bain et des toilettes. Nous comprenons que ce système de porte coulissante puisse manquer de praticité, notamment lors d'un séjour en famille. Même si cet aménagement fait partie de la conception de nos chambres, vos commentaires sont précieux et nous permettent de mieux appréhender l'expérience de nos clients. Nous vous remercions pour votre compréhension et sommes heureux que notre équipe ait pu vous apporter une petite attention lors de votre départ. En espérant avoir le plaisir de vous accueillir à nouveau prochainement dans de meilleures conditions. Bien cordialement, Hugo PERRIER Premier de réception Mercure Strasbourg Aéroport

Dear Janos, Thank you for your feedback. Reading "We really enjoyed staying there" is exactly the kind of sentence that makes our day. It tells us that beyond the room or the facilities, you simply felt good during your stay and that's what hospitality is all about. As for the location, we admit we have a small advantage there... but we'll keep working on the service so that next time you remember us for much more than just the easy drive there. We look forward to welcoming you back to the Mercure Strasbourg Aéroport. Paul Nogal General Manager Mercure Strasbourg Aéroport

Dear Fabiano, Thank you so much for your lovely feedback A trip between Strasbourg and Europa Park sounds like a pretty good plan already… so we’re really happy that our team could help make the experience even smoother and more enjoyable along the way. Your kind words about the staff mean a lot to us being helpful and welcoming is exactly the atmosphere we want guests to feel here at the Mercure Strasbourg Aéroport. We hope to welcome you again for another adventure soon Warm regards, Paul Nogal General Manager Mercure Strasbourg Aéroport

Dear Vladimir, Thank you very much for your kind feedback We’re really glad to read that you enjoyed your room and that your kids were excited, that’s always a great sign of a good stay. Thank you as well for your helpful notes. You’re right about the shower height, it can be a bit tight depending on the room, and it’s something we keep in mind for future improvements. Regarding the ALL Gold benefits, the welcome drink is now accessible directly via the app, and we understand your expectation, your comment helps us keep improving the experience we offer to our loyal guests. We hope to welcome you back soon at the Mercure Strasbourg Aéroport, maybe for a longer stay next time Warm regards, Paul Nogal General Manager Mercure Strasbourg Aéroport

Dear Sergio, Thank you so much for this amazing feedback “Wonderful” is a word we love, especially when it comes with comfort, style, a nice view and a lovely receptionnist. That’s exactly the kind of feeling we hope to create. We’d be delighted to welcome you back at the Mercure Strasbourg Aéroport for another just-as-comfortable stay. Warm regards, Paul Nogal General Manager Mercure Strasbourg Aéroport

Hello Ms L., The entire team at the Mercure Hotel would like to thank you for taking the time to leave us this lovely review. We are delighted to hear that you had such a pleasant stay. I will be sure to pass on your compliments to Clara, Inès and Zoé for their professionalism and kindness; they will be delighted to hear this. We look forward to welcoming you back very soon. Hugo PERRIER Premier de réception Hôtel Mercure Strasbourg Aéroport

Dear guest, Thank you for taking the time to share your experience at our establishment. We are delighted that you enjoyed our location. However, we have taken note of your comments regarding the quality of the hotel and breakfast. Your feedback is invaluable and helps us identify areas for improvement so that we can offer our guests an ever more enjoyable experience. We hope to have the opportunity to welcome you back and offer you a fully satisfactory experience. Kind regards, Hugo PERRIER Premier de réception Hôtel Mercure Strasbourg Aéroport

Dear Francesco, Thank you for taking the time to share your experience. I am sincerely sorry to read how disappointing your arrival was, especially as a Gold member. This is clearly not the welcome we aim to offer. Regarding the welcome drink, I would like to clarify that it is now available directly via the ALL Accor application, rather than as a paper voucher. I regret if this information was not clearly explained upon your arrival, which may have caused confusion. We will make sure our teams communicate this more clearly going forward. Arriving late in the evening to a room with an open window, particularly in winter conditions, resulting in a cold room, is not acceptable. I also sincerely apologize for the cleanliness issue in the bathroom. These points do not reflect our standards and have been shared with the relevant teams for immediate corrective action. Your loyalty to the brand is important to us, and I fully understand your frustration given the circumstances. If you are willing, I would welcome the opportunity to discuss your stay directly and provide a more personal response. Thank you again for your honesty. Kind regards, Paul Nogal General Manager Mercure Strasbourg Aéroport

Dear Georges, Thank you for taking the time to share your experience, although I am truly sorry to read how disappointing and distressing your stay was. Your feedback is particularly difficult to receive knowing that you are a loyal Mercure guest and that this visit was meant to be a family trip during the Christmas season — a time that should be warm, comfortable and joyful, especially with young children. I sincerely regret the lack of warmth at your arrival and the unclear information provided, notably regarding breakfast hours. A stay should begin with reassurance and care, and it is clear that we failed in this regard. I am, however, grateful that you mentioned the kindness and professionalism of one of our team members the following morning. The heating issues you experienced are unacceptable. Discovering a cold room, with a radiator out of order in winter, is simply not acceptable. While a temporary solution was provided, it is evident that it did not offer the comfort your family deserved, and I fully understand how unsettling this situation must have been. I am also deeply sorry about the condition of the bathroom. The cleanliness issues you describe do not reflect our standards and should never have occurred. I understand how unpleasant and shocking this must have been, especially during the holiday period. I fully understand your disappointment and your decision not to return or recommend our hotel. Your feedback highlights serious shortcomings that we must address without delay. If you are willing, I would truly appreciate the opportunity to speak with you directly in order to better understand what happened and to provide a more personal and appropriate response. Your loyalty to the Mercure brand deserves far better than the experience you encountered. Thank you for your honesty, even though it is difficult to read. Kind regards, Paul Nogal General Manager Mercure Strasbourg Aéroport

Dear Basile, Thank you for taking the time to share your feedback. I am truly sorry to read that your stay did not meet your expectations and that you felt uncomfortable during your visit. Your comments regarding hygiene and safety are taken very seriously. This is not the experience we want to offer, and it does not reflect the standards we aim to uphold at the Mercure Strasbourg Aéroport. Your feedback has been shared with our technical and housekeeping teams so that immediate checks and corrective actions can be carried out. We are, of course, aware that parts of the building are older, and this is precisely why ongoing maintenance and improvement plans are in place. Your remarks help us identify where we must be even more vigilant. I regret that we did not have the opportunity to address these concerns during your stay. Should you wish, I invite you to contact us directly so we can better understand the situation and respond in a more personal and constructive way. Thank you again for your honesty. We sincerely hope to have the chance to restore your confidence in the future. Kind regards, Paul Nogal General Manager Mercure Strasbourg Aéroport

Dear Helmut, Thank you very much for your kind feedback and for choosing our hotel. We’re delighted that you enjoyed the property and its convenient location — perfect for exploring Strasbourg and the surrounding region. You’re right, our main restaurant is closed on weekends, but we still offer a selection of artisanal pizzas prepared on site, perfect for a relaxed evening after a day out. We truly hope to welcome you back soon for another pleasant and comfortable stay at the Mercure Strasbourg Aéroport. Kind regards, Paul Nogal General Manager Mercure Strasbourg Aéroport

Dear Sir, We sincerely thank you for taking the time to share your experience at our establishment. We are delighted to hear that our staff provided you with competent and attentive service, as customer satisfaction is our priority. However, we are sorry to hear that several aspects of your stay did not meet your expectations. Regarding the condition of the carpets, paintwork and cleanliness of certain areas of the hotel, we fully understand your disappointment. These comments have been passed on to our maintenance and cleaning team so that they can quickly take the necessary steps to improve the environment for our guests. With regard to the closed swimming pool and the lack of catering at weekends, we apologise for the inconvenience caused, especially after a long journey. We are currently working on solutions to better inform our visitors about these services and to improve our offering so that this type of situation does not happen again. Your comfort and well-being are our top priority, and your feedback is invaluable to us in our ongoing commitment to quality. We sincerely hope to welcome you back very soon, so that you can see the improvements we have made and enjoy a thoroughly satisfying stay. Kind regards, Hugo Réception

Cher Eric, Un grand merci pour ce retour ! Nous sommes ravis que votre week-end au Mercure Strasbourg Aéroport ait été agréable et sympathique. Toute l’équipe met beaucoup de cœur pour que chaque séjour soit une parenthèse de détente et de convivialité, et vos mots sont une belle récompense. Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt, pour un prochain séjour encore plus inoubliable. Bien à vous, Paul NOGAL Directeur Mercure Strasbourg Aéroport