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Hôtel Mercure Strasbourg Airport 4 stars

Customer review rating 4.3/5 1,852 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Hôtel Mercure Strasbourg Airport
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+ 22 Services
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Room 1

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Hotel extras

  • Outdoor swimming pool in landscaped surroundings

  • Free private outdoor car park

  • 10 minutes from Strasbourg-Entzheim Airport and the city center

  • Easy access to the highways

  • Restaurant open 7 days a week for lunch and dinner

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • PorterPaying
Leisure and activities
  • Swimming pool
  • Tanning salon
  • Golf
  • Tennis
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 8 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Hôtel Mercure Strasbourg Airport

26, rue du 23 Novembre
67540
ostwald
france

Tel: +33390405151

Fax: (+33)3/90405159

Check-in from 15h00

Check out up to 12h00

  • COLONNE :  57 23 NOVEMBRE

  • TRAM :  A COURS DE L'ILLIADE

  • By plane

    BALE MULHOUSE At 126km / 78 miles

  • By plane

    STRASBOURG ENTZHEIM At 8km / 4 miles

  • By car

    LA VIGIE EXIT N°6 At 0km / 0 miles

  • By train

    STRASBOURG At 10km / 6 miles

GPS :48.533459, 7.702017

Our accommodation(s)

All our rooms are peaceful, spacious, and air-conditioned. They are available with a double bed or twin beds. For families, some connecting rooms can accommodate two adults and two children.

Superior Room - 1 double bed

  • Max. number of persons: 2
  • Area: From 23 m² / 248 sq ft
  • Wireless internet in your room
  • Direct dial telephone

Privilege Room - 1 double bed

  • Max. number of persons: 2
  • Area: From 23 m² / 248 sq ft
  • Wireless internet in your room
  • Direct dial telephone

Superior Room - twin beds.

  • Max. number of persons: 2
  • Area: From 23 m² / 248 sq ft
  • Wireless internet in your room
  • Direct dial telephone

Classic Room - twin beds.

  • Max. number of persons: 2
  • Area: From 23 m² / 248 sq ft
  • Wireless internet in your room
  • Direct dial telephone
Rooms

Our restaurants and bars

TERRES GOURMANDES

Type of cuisine: French

Our sophisticated and refined Terres Gourmandes restaurant lets the colorful gourmet cuisine speak for itself.Treats in store on our menu: a wide variety of flavors, ranging from the most traditional to the most unusual.

Lunch

12:00 - 13:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Non contractual photo

Discover local products on the bar or the patio that are entirely Made in Elsass: LICORNE Elsass beers, Black or Grand Cru, Pretzels and AWA (Authentic Whiskey Alsacien) whiskey...We are here to delight your senses.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 200 m²

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Hôtel Mercure Strasbourg Airport

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

1,852 reviews

tripadvisor

TripAdvisor Rating 4.0/5

336 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Good stay as usual

Customer review rating 4.3/5

Greet Business - 01/10/2020 Confirmed reviews ALL

Good stay as usual but I would have liked room cleaning and tea/coffee /water in the room.

Dear Madam, Dear Sir, We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Aéroport. I will share your comments with our team. For your information, health measures oblige us to review certain of our services in order to ensure our customers' safety to adapt the specific services offered accordingly (tea, coffee and water available at the reception desk : on request). Thank you again for sharing your experience, Sincerely, Best regards. Accommodation manager

good stay

Customer review rating 4.3/5

G Business - 16/03/2020 Confirmed reviews ALL

Location is very good, rooms are clean and food is good.

Dear Madam, Dear Sir We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Aéroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, . Sincerely, Accommodation manager

Bad time keeping with room service Again

TripAdvisor rating 4.0/5

trickyski Solo travel - 15/12/2019 TripAdvisor review

I have stayed at this hotel for the last 6 years. But have noticed a decline in service these last two years. I travel alone with my dog & have found it uncomfortable in the restaurant so always eat in my room. The last two evening meals were delivered at leat 30 mins late & last year I had to send it back because it was cold . This year ordered Salmon with Prawns a few French fries & a small salad...... I got a kebab with chunks of Salmon & King Prawns which would have been lovely had they not drizzled some kind of dressing over it ... as I didn't like or ask for it. I didn't get a salad at all ..I got a piece of cooked /cold Cauliflower & a 1 carrot cooked with dressing on. Both Breakfast have had problems .....last year it didn't arrive & realised they had not collected my order from door so had to re order which made me lace leaving & again this last time my breakfast arrived 30 minutes late after I had complained at the desk ..... not good service I have not said anything for two years but think I have let it go long enough.

Dear Host, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Aéroport. We regret that some of our services did not meet your expectations. In order to offer you the best quality of service, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Once again, we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards. Accommodation manager

Comfortable but could do better

Customer review rating 4.3/5

Rachel D. Couples - 11/10/2019 Confirmed reviews ALL

Pleasant but little details would have made a big difference: Air con didn't work despite the hotel knowing about it but we weren't told. It was very hot in the room! Price of drinks During breakfast didn't need the waitresses arguing and talking about their work conditions.

Dear Mrs D., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Aéroport.. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Accommodation manager

Very nice hotel!

Customer review rating 4.3/5

Susan L. Families - 15/08/2019 Confirmed reviews ALL

We booked a hotel room because we were coming to Strasbourg during a heat wave in August & we wanted an air-conditioned room. Family members in Strasbourg warned us that many hotels have inadequate or no air conditioning. Normally we preffer "boutique" hotels rather than chains, but the Mercure was a great choice. We stayed in a Privilege room, and this was one of the quietest hotels we have ever stayed in. The breakfast is excellent. I almost never like hotel breakfasts, but this one was great. The staff was friendly & helpful. Parking was easy. Free beverages were provided in the refrigerator daily as well as a Nespresso coffee machine in the room. We would definitely stay there again.

Nices staff strange salad

Customer review rating 4.3/5

John Solo - 08/08/2019 Confirmed reviews ALL

I arrived very tired having travel from south of France and staff were most welcoming and understanding of my broken French. Room was nice but food was odd

Dear Sir, We will share your pleasant comments with our team. We are delighted that you have appreciated our room and the welcome of our receptionists. We also note your remark about the catering. We hope to have the opportunity to welcome you again soon in Strasbourg. Best regards, Accommodation manager

Comfortable

Customer review rating 4.3/5

Mr B. Couples - 05/08/2019 Confirmed reviews ALL

We have used the mercure 4 times now for travel stay, every thing was good except for our evening meal I must say the quality of the food was not up to your usual standards

Dear Mr B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Aéroport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Best regards Accommodation manager

really good

Customer review rating 4.3/5

D. G. Business - 02/08/2019 Confirmed reviews ALL

The only snag is the glass of red wine, to hot and not so good, for the rest, nothing to say, really good excepted I would have appreciated a fitness gym and swimming pool opening early in the morning allowing to swim before to go to the office.

Dear Mr D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Aéroport. We will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Accommodation manager

Prima, maar Frans

Customer review rating 4.3/5

Erik Families - 16/07/2019 Confirmed reviews ALL

Hotel lays in good location with Tesla supercharging Hotel needs some adjustments on outside and inside to be up-to-date Music in lobby and dining room needs to be more popular Good breakfast and rooms

Dear Sir, We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Aéroport. We will share your comments with our team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Accommodation manager

this time experienced a disappointing stay here

Customer review rating 4.3/5

Jt Business - 01/07/2019 Confirmed reviews ALL

I booked 3 nights in that hotel as I had knew it from former stays with good experiences. Unfortunately this time my stay was (very) disappointing as I had issues with my room. I had many big black bugs in my room, crawling all over the floor and the windowsill was really messy with some mold. And the blanket of the bed had many holes. After announcing this to the receptionist after the 2nd night (I showed her pictures) in the morning she told me that they will fix all the issues. When I came back into this room at the evening nothing was fixed at all. Even one of the dead bugs on the floor was laying on the same spot as in the morning so for me it looks that they even cleaned the floor during the day. I went back to the receptionist and after some discussion she wanted to give me another room of the same categories. I told her that this is not very customer friendly as she should even upgrade me to the "Privilege" category which she understood then and gave me a privilege room. This room was a bit better but after some hours some black bugs were crawling again over the floor. I told this to the receptionist at the next morning but except an excuse nothing was offered to me for the inconveniences. I would have expected at least an invitation to breakfast or something else but nothing. This is a real poor customer service and I'm still disappointed. I think I won't book this hotel again.

Dear Sir, We have carefully taken note of your comments on the services of the Mercure Strasbourg Aéroport hotel. We regret that your night did not live up to your expectations compared to your previous stays. We inform you that, this year, we have some bugs in France. We regret this situation. Our technical and housekeeping dept take care about it. Some measures have been already taken. We thank you warmly for your loyalty and renewed trust. We hope to have the opportunity to receive you again during your next stay in order to offer you a more satisfying experience We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Accommodation manager

Nice Hotel

Customer review rating 4.3/5

Patric A. Business - 11/06/2019 Confirmed reviews ALL

Nice hotel but did not felt welcome as Accor Platinum Card Member

Cher Monsieur A., Merci d'avoir pris le temps de partager vos impressions suite à votre séjour au Mercure Strasbourg Aéroport. Nous avons bien noté que l’accueil et ses formalités à l’arrivée n’ont pas été à la hauteur de ce que vous attendiez. C’est ravi que nous apprenons que vous êtes fidèles aux Hôtels Mercure et que vous en êtes satisfait. De même, nous sommes heureux de savoir que vous avez appréciés nos chambres, ainsi que l’attention qui vous a été porté lors de votre départ. Au plaisir de vous accueillir à nouveau à l’hôtel Mercure Strasbourg Aéroport. Bien cordialement, La Direction

Stay let down by menu choices

Customer review rating 4.3/5

Anonymous Couples - 01/06/2019 Confirmed reviews ALL

As above

Dear Sir, Thank you for taking the time to tell us about your experience at the Hotel Mercure Strasbourg Aéroport. We shared your comments with our colleagues from the catering department. Our chef offers you, each season, a new menu. Currently all our dishes are served automatically with seasonal vegetables. In the near future, we are putting together a new menu, which will, we hope, meet your expectations. We guarantee the professionalism of our team and the attention that it carries, at every moment, to our customers. We thank you for your trust and loyalty to our hotel and to Mercure Hotels. Once again, we thank you to give us your opinion about our establishment. We hope to welcome you again very soon in one of the Mercure Hotels, Sincerely, Community manager

Pretty good and silent

Customer review rating 4.3/5

W. Business - 04/05/2019 Confirmed reviews ALL

For an hotel in a very noisy environment, it’s really quiet. Amazing. The rooms are fine, well equipped and aired. Breakfast is anything but good. Half of the staff (2 staff) were useless, the other half did all the work.. same for dinner.. Why gold members get a voucher for 1 person while there are 2 is insulting, something all Accor group hotels suffer from.

Dear Sir W., We thank you for taking few minutes to answer our survey. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We regret that some of our services did not live up to your expectations. Desiring to offer you the best quality of service, your opinion is valuable and allows us to think of ways to improve. We will, of course, sensitize our catering teams to the points mentioned. We are delighted to read that you enjoyed the professionalism of our receptionists upon arrival and the comfort of our bedrooms. We hope to have the opportunity to welcome you again soon in Strasbourg. Best regards, Accommodation Manager
Customer review rating 4.3/5

Anonymous Business - 14/04/2019 Confirmed reviews ALL

conforme

Cher Monsieur, C'est avec un grand plaisir que nous recevons vos compliments suite à votre réservation à l'hôtel Mercure Strasbourg Aéroport. Satisfaire notre clientèle est notre mission première. Bien évidemment nous ne manquerons pas de partager vos impressions avec l'ensemble de notre personnel. Nous restons à votre disposition et serons heureux de vous accueillir de nouveau dans notre établissement. Bien cordialement. La Direction.

Encore un Weekend à Strasbourg

Customer review rating 4.3/5

Anonymous Couples - 21/01/2019 Confirmed reviews ALL

Alles war sehr angenehm.

Lieber Gastgeber, Wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Hôtel Mercure Strasbourg Aéroport. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Die Richtung
Customer review rating 4.3/5

Anonymous Business - 18/01/2019 Confirmed reviews ALL

Excellent service

Cher Hôte, Nous sommes ravis de lire votre retour d’expérience au sein du Mercure Strasbourg Aéroport et vous remercions d’avoir pris le temps de nous écrire. Votre satisfaction nous encourage dans cet élan. Au plaisir de vous revoir prochainement au sein de notre hôtel. Très cordialement, La Direction.

Good stay, poor breakfast, not helpful stuff

Customer review rating 4.3/5

Mahmoud Families - 24/12/2018 Confirmed reviews ALL

We were asked to upgrade (and pay) the room to a family room as we have 1 child, while our family members had 2 standard rooms, no extra payment and with 2 children each (same age). The lady at the reception was not helpful in explaining the differences and said you have no other option! For the breakfast for a 4* hotel having no omelette being served (help yourself only which takes ages) as well as poor variety of cheese options, not always working coffee machine was something unacceptable against what you pay per person for. I would have went to any bakery in Strasbourg and would have a "real" French breakfast not like what was served honestly. Besides this, the fridge in the room was not working.

Dear Sir, We have well noted your comments following your last stay at the Mercure Hotel Strasbourg Airport. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We remind you that, for security reasons, we could not add any extra bed for child more 3 years old when he is sharing the parent’s double superior room. However, a small baby cot for child under 3 years old can be added. In that’s case, we advise you to book a family room which can accommodate 03 or 04 people maximum (triple or quadruple room). A supplement will be applied for this upgrade because it is another category of room. We will share also your remark about the quality of our hot buffet breakfast. We are happy to offer local, organic and gluten-free products every day to satisfy the majority of our guests. We thank you to inform us that there was a technical problem with the fridge. Do not hesitate to call directly the reception 24h/24 7/j7 during your stay in order to report it. Our team will find a solution for you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards Accommodation manager

Very comfy hotel

Customer review rating 4.3/5

Bkoz Business - 13/12/2018 Confirmed reviews ALL

Good location Delicious food Friendly staff Comfy rooms

Dear Sir, We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Aéroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Accommodation manager

Business hotel, recommend privilege room

TripAdvisor rating 4.0/5

IlseT44 Business - 08/12/2018 TripAdvisor review

I have stayed several times in this hotel. Older hotel, but well maintained, especially the privilege rooms are very comfortable. Minibar, coffee and tea included in price. Breakfast is good, nespresso machine available. Reception staff is professional, however a little smile would have made me feel more welcome.

Staff were EXCELENT

Customer review rating 4.3/5

D. C. Couples - 20/10/2018 Confirmed reviews ALL

As above.

Dear C. D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Aéroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Accommodation manager

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