Hôtel Mercure Strasbourg Airport 4 stars

We booked a hotel room because we were coming to Strasbourg during a heat wave in August & we wanted an air-conditioned room. Family members in Strasbourg warned us that many hotels have inadequate or no air conditioning. Normally we preffer "boutique" hotels rather than chains, but the Mercure was a great choice. We stayed in a Privilege room, and this was one of the quietest hotels we have ever stayed in. The breakfast is excellent. I almost never like hotel breakfasts, but this one was great. The staff was friendly & helpful. Parking was easy. Free beverages were provided in the refrigerator daily as well as a Nespresso coffee machine in the room. We would definitely stay there again.

I arrived very tired having travel from south of France and staff were most welcoming and understanding of my broken French. Room was nice but food was odd

We have used the mercure 4 times now for travel stay, every thing was good except for our evening meal I must say the quality of the food was not up to your usual standards

The only snag is the glass of red wine, to hot and not so good, for the rest, nothing to say, really good excepted I would have appreciated a fitness gym and swimming pool opening early in the morning allowing to swim before to go to the office.

Hotel lays in good location with Tesla supercharging Hotel needs some adjustments on outside and inside to be up-to-date Music in lobby and dining room needs to be more popular Good breakfast and rooms

I booked 3 nights in that hotel as I had knew it from former stays with good experiences. Unfortunately this time my stay was (very) disappointing as I had issues with my room. I had many big black bugs in my room, crawling all over the floor and the windowsill was really messy with some mold. And the blanket of the bed had many holes. After announcing this to the receptionist after the 2nd night (I showed her pictures) in the morning she told me that they will fix all the issues. When I came back into this room at the evening nothing was fixed at all. Even one of the dead bugs on the floor was laying on the same spot as in the morning so for me it looks that they even cleaned the floor during the day. I went back to the receptionist and after some discussion she wanted to give me another room of the same categories. I told her that this is not very customer friendly as she should even upgrade me to the "Privilege" category which she understood then and gave me a privilege room. This room was a bit better but after some hours some black bugs were crawling again over the floor. I told this to the receptionist at the next morning but except an excuse nothing was offered to me for the inconveniences. I would have expected at least an invitation to breakfast or something else but nothing. This is a real poor customer service and I'm still disappointed. I think I won't book this hotel again.

I have stayed several times in this hotel. Older hotel, but well maintained, especially the privilege rooms are very comfortable. Minibar, coffee and tea included in price. Breakfast is good, nespresso machine available. Reception staff is professional, however a little smile would have made me feel more welcome.

The hotel is nice and clean and in the room is free drinks. Our reason for giving medium grading is due to the aircon did not work and it was very warm. Location for charging the tesla car is perfect. Swimming pool and biking lane to the center.

Convenient for motorways, comfortable room, secure parking, excellent food and service. We have membership card which entitled us to a discount, they remembered us from our previous trips and were very friendly.