ibis Strasbourg Sud la Vigie 3 stars

Customer review rating (ALL Rating) 4.0/5 347 reviews

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ibis Strasbourg Sud la Vigie - Image 1
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13 Rue Ferdinand Braun, 67540 OSTWALD, France

Description

Hotel extras

  • Restaurant open from 7-10pm

  • The 67 bar is open 24/7 with our regional wines.

  • Hotel by the highway exit, close to Europa Park, 10 minutes from the German border

  • Large secure enclosed car park for trucks, buses, motorbikes and cars

  • Family rooms for 3 or 4 people

Our accommodation(s)

Hotel location

ibis Strasbourg Sud la Vigie

13 Rue Ferdinand Braun
67540 OSTWALD
France

GPS:48.534173, 7.691895

Telephone
Fax +33 3 88 55 53 09

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

BAR LE 67

Non contractual photo

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  347 reviews

TripAdvisor Rating  3.5/5  288 reviews

Customer review rating 3.5/5

Diane Couples - Confirmed reviews ALL

Once again, we were surprised on arrival to find the restaurant closed. However, the ONLY member of staff, was very helpful and accommodating, providing us with a basic meal which we could eat in the closed restaurant. How come we were not advised by email prior to our journey?

Good stay in general

Customer review rating 4.5/5

Markus Business - Confirmed reviews ALL

Easy to reach, good parking options for free

Could (should) be better...

Customer review rating 3.0/5

Ari L. Couples - Confirmed reviews ALL

1. I had reserved 1/2-pension. Upon arrival to hotel, I asked from reception at what time we can eat. Answer was: At 19.30. When sitting down at table at 19.30 we were told that kitchen is closed and no 1/2-pension can be served. This is most unprofessional. 2. Breakfast was poor compared to IBIS usual. Never seen before IBIS breakfast run out of croissants and pains au choco. And only cheese available at breakfast was Camembert (good one as such...) 3. Personnel (totalling one girl in the evening, one boy in the morning) were most kind and friendly. Many thanks to them. They saved the IBIS face.

Dear ARI L., Thank you for taking the time to tell us about your experience at the ibis Strasbourg Sud La Vigie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, PIERRE ONDOUA HOTEL RESTAURANT LA VIGIE STRASBOURG SUD *** 13 RUE Ferdinand BRAUN – 67540 OSTWALD – FRANCE T +33 (0)3 88 55 53 00

Customer review rating 3.5/5

Jens R. J. Couples - Confirmed reviews ALL

The room could have been more clean. The water in the shower did not run out fluently from the drain. The door to the bathroom could not close correct. The heat was too high in the room.

Dear JENS REVALL J., Thank you for taking the time to tell us about your experience at the ibis Strasbourg Sud La Vigie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 02… if you wish to discuss this matter in further details. Sincerely, Reception

Customer review rating 1.5/5

Xxx Couples - Confirmed reviews ALL

on arrival we found that the restaurant was closed. After travelling for 2 days we were very upset by this

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

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Other web-users rate our hotel

  • 56 reviews 8.8/10 Location
  • 198 reviews 5.9/10 Room
  • 172 reviews 7.8/10 Service
  • 8 reviews 4.2/10 WiFi
  • 92 reviews 7/10 Cleanliness
  • 87 reviews 4.7/10 Breakfast
  • 57 reviews 3.4/10 Food
  • 30 reviews 3.6/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.