Customer review rating 3.8/5 1,558 reviews
ALLSAFE approved hotel
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Check-in from 12h00
Check out up to 12h00
Paying
15 rue Ferdinand Braun
Lieu dit La Vigie
67540 ostwald
france
Check-in from 12h00
Check out up to 12h00
100% genuine reviews from our guests
Find out moreGreat customer service
Craig Families - 24/02/2020 Confirmed reviews ALL
The team at Ibis were amazing at booking a family room. Could not have asked for more.
The room was too small for 2 pers.
Anonymous Families - 09/10/2019 Confirmed reviews ALL
The staff was amazing. They were always ready to give info. about region.
Booking Wasn't Available When I Arrived
Simon Solo - 19/09/2019 Confirmed reviews ALL
After calling the hotel directly quite late in the evening seeking urgent accommodation I was automatically transferred to a call centre. There was a single room left, which I booked and left my credit card details for confirmation (which is illegal in France, but I required the room). I was given my confirmation number, and a second confirmation number for some reason. Upon arrival at the hotel (over an hour travel away) neither of the codes worked, meaning I couldn't access the hotel. I tried calling Accor customer service, which continually rang out and disconnected me. This continued for ver 30 minutes of trying before I gave up and went to an adjacent hotel who had an out of hours contact for my hotel. The only upside of my delay is that there was a friendly rat running around the front of the hotel keeping me entertained. Upon calling the out of hours number I was told repeatedly I didn't have a booking and my confirmation number wasn't confirmed. Eventually he sent a very kind woman down to open the door for me, who searched the system for my booking (and couldn't find it). Eventually she found it in a system error file, meaning I didn't have a room (despite twice confirmed by the Accor representative). She very nicely found a guest who hadn't arrived yet and gave me his room for the evening. The room itself smelled heavily of smoke and mildew, but was otherwise clean. The only thing stopping me from giving this a zero star rating is the service of the lady at reception.
MsIt was
Diana Business - 24/07/2019 Confirmed reviews ALL
It was nice experience, clean, quiet, great service
IBIS BIS
Thomas Couples - 23/07/2019 Confirmed reviews ALL
The entry code instructions were unclear; it wasn't clear that the code number was needed not for the entry terminal but just for the code pad. The manager had kindly e-mailed me the access code letters and the code pad entry number but hadn't made it clear that it wasn't necessary to use the entry terminal since the accommodation had been pre-paid. Otherwise the room was fine for one night (please get the WC seat fixed tho') and the breakfast was good value. For the price don't expect luxury but it is comfortable and well-equipped.
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