ibis Strasbourg Centre Historique 3 stars

Customer review rating (ALL Rating) 4.0/5 1,935 reviews

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ibis Strasbourg Centre Historique - Image 1
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7 Rue de Molsheim, 67000 STRASBOURG, France

Description

Hotel extras

  • 10 mins' walk to the Historic Center and 15 mins to the Cathedral

  • 10 mins' walk from the SNCF-TGV station

  • Bar and terrace in the hotel

  • Public paid car park 50 yards away

  • 5 lounges bathed in natural light for your meetings or seminars

Our accommodation(s)

Hotel location

ibis Strasbourg Centre Historique

7 Rue de Molsheim
67000 STRASBOURG
France

GPS:48.578275, 7.734772

Telephone
Fax +33 3 90 22 48 60

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

IBIS KITCHEN RESTAURANT

Enjoy our ibis kitchen restaurant with its authentic, varied and fresh cuisine, in your bedroom or in room service. Start the day well with a visit to our all-you-can-eat buffet breakfast buffet.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,935 reviews

Customer review rating 4.0/5

Jose J. C. E. Couples - Confirmed reviews ALL

The hotel is well located, the staff is super nice and is clean, but the rooms lack a lot of quality and the walls are too thin

Dear Jose J. C. E., Thank you for your feedback regarding your stay. We are pleased to hear that you appreciated our location and the service provided by our staff. Your comments about room quality and sound insulation are noted, and we will take them into consideration for future improvements. Best regards, Sandrine Customer Follow-up Manager

Customer review rating 1.5/5

Ruben D. L. A. Solo - Confirmed reviews ALL

I have already been in this hotel several times, however, I am not satisfied with the experience in this opportunity. Starting by the reception on the first day; I was received by Virginie on Friday 6th March (around 13-13.30). I did not feel welcome to the hotel as the first sentence she mentioned was "the time for check-in starts at 15.00" without even saying hello or good afternoon. After this sentence, I told her that I am a platinum member and she just replied "it does not matter, it is not the time for check-in " without even checking if there was any room available. However I insisted as early check-in is one of the possible advantages of being a Platinum member and it was already around 13.30; she finally found a room to assign to me. I did not feel that the process was very professional and it was very different from my previous experiences with other staff members of this hotel in previous stays. Additionally, the room which was assigned to me was not in a very good condition: the bathroom wasn't completely clean, there was mold on the walls, parts of the bedroom floor were loose, and the bed wasn't in good condition.

Dear Ruben D. L. A., Thank you for sharing your feedback regarding your recent stay. I sincerely apologize for the experience you described during your check-in process. It is disappointing to hear that you did not receive the warm welcome that our guests deserve, particularly as a Platinum member. Your feedback about the reception staff will be addressed, as we strive to ensure all team members provide exemplary service from the moment guests arrive. Additionally, I regret to learn about the condition of your assigned room. Cleanliness and maintenance are priorities for us, and your comments regarding the bathroom and bedroom conditions have been duly noted. Please rest assured that we will investigate these matters further to provide a more comfortable experience for our guests in the future. Thank you once again for your valuable input, and I hope you will consider giving us another opportunity to serve you better in the future. Sandrine Client Follow-up Manager

Customer review rating 4.5/5

Carola P. Solo - Confirmed reviews ALL

nettes Personal

Sehr geehrte Frau P., Vielen Dank für Ihre positive Rückmeldung. Es freut uns zu hören, dass Sie die Lage unseres Hotels sowie den Service unseres Teams geschätzt haben. Ihr Lob motiviert uns, weiterhin unser Bestes zu geben. Mit freundlichen Grüßen, Sandrine Verantwortliche Kundenbetreuung

Customer review rating 3.5/5

Xavier G. L. Couples - Confirmed reviews ALL

Everything was correct, but nothing was out of the ordinary. The room was rather small, the shower was VERY small and crammed. But again, nothing was wrong per se; and while not being expensive, it was a bit underwhelming for the price we paid.

Dear Xavier G. L., Thank you for your feedback. I appreciate your comments regarding the room size and shower facilities, as well as your perception of value. Your insights will assist us in evaluating our offerings to ensure a more fulfilling experience for future guests. Best regards, Sandrine Customer Follow-Up Manager

Customer review rating 1.5/5

Leonor H. W. Business - Confirmed reviews ALL

I can understand that the room if not occupied is cold when you check in, but mine was freezing, only had a light duvet, and was very cold until early hours when temperature finally went a little up. I took a break for dinner in teh restaurant, and same thing, the place was really cold. Makes the experience unpleasant given the hotel is, let's say it clearly, very basic.

Dear Leonor H. W., Thank you for sharing your feedback regarding your recent stay with us. I sincerely apologize for the discomfort you experienced due to the temperature in your room and the restaurant. We strive to ensure a pleasant environment for our guests, and it is disappointing to learn that we fell short in this instance. Your insights regarding the heating will be noted for future reference. We appreciate your understanding and hope you might consider staying with us again to experience our improvements. Kind regards, Sandrine Customer Follow-up Manager

Other web-users rate our hotel

  • 1,469 reviews 8.8/10 Location
  • 2,011 reviews 3.4/10 Room
  • 1,327 reviews 8.9/10 Service
  • 19 reviews 9.1/10 WiFi
  • 1,422 reviews 2.3/10 Comfort
  • 764 reviews 8.1/10 Breakfast
  • 632 reviews 5.1/10 Cleanliness
  • 389 reviews 3.3/10 Vibe

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