Aparthotel Adagio La Defense Esplanade

the room (109) had a very small broken bin in the bathroom, the bed was to close to the wall and could only use one side, the double bed was 2 singles pushed together, the shower either run too hot or very hot, the plaster in the shower was coming off the wall, the window would not lock, the duvet cover was split and the heating control in the room did not work. also my room was never cleaned or the bin emptied in 8 days. I requested the shower be fixed, it was but not correctly, i requested the bin be emptied, it wasn't, i sent pictures of the issues and was asked to change rooms on day 4 but to another room with some of the same issues so i declined as was not worth packing and unpacking again. The breakfast is very limited and all of the restaurants in the immediate area close Saturday and Sunday night. I was not told about this. The vending machine only takes cash and not card. This is a 1 star at best. However the staff are friendly. Unfortunately i am booked into this hotel until Christmas and i hope my next room and experience is better, i will give it one more chance with a different room.

I stayed for 4 nights, then about 3 days later for another single night. My second stay was not booked according to Adagio records, but I had a voucher from my travel agent. They had negotiated rates for TOTALENERGIES. My voucher showed Euro 190 for the single night excl breakfast. When I asked the Adagio assistant if he had a room, he said yes and he booked me in. He wanted to charge me Euro280... that is Euro90 more than the previous week. I asked if he could bring it down to the value on my voucher. He said no, and started shouting at me and said I had told him to check me in and he can't cancel the check in... Very unprofessional. I told him I am leaving. I phoned Novotel, and got a room immediately for Euro 200 including breakfast. I will never stay at Adagio again, and I will also make a recommendation to my agent to not suggest adagio La Defense. The Adagio hotel in Munich was a wonderful experience

I was not able to open&enter the door at level minus 2. Given I havent stayed with you before I wasnt aware I needed a code to open the door. I rang the door bell several times but there was no answer. Sending an email and waiting minutes for the response is not how I want to access a hotel. I was able to enter as another guest opened the door. Every nights, I stayed 3 in total I had to proceed to reception after going to my room as the card would not work. The third night I even had to go to reception TWICE...this is not what you want if you come back from a 16 hour work day. You just want to access the room without any trouble. Also I was surprised there was NO room service at all during my 4 day and 3 night day stay. No fresh towels etc. The room was clean however for the price I would expect furniture to be in better shape.

I am a regular guest since 2017 This time it was a very bad experience The room was dilapidated and shabby (904). Mosquitoes everywhere I could not sleep The floor was very dirty The smell of the room is very bad The rooms are in need of renovation I will think seriously before booking again

Hotel is nice, well located, but had a communication issue with staff especially with temporary ones. Also there is a constant issue with wifi (unavailable) and recently since I changed rooms there is also a problem with electricity. I stayed in 3 different rooms and all of them needed some maintenance.