Aparthotel Adagio La Defense Esplanade 3 stars

We were two families traveling together my room was the same as I reserved bu t my friend's room was not the same as mine ( no sofa and the room decoration was not the same as advertised in internet ) and when my friend complained about it , the guy at reception answered very impolitely . Dish washer was inoperative , water from shower did not have a constant temperature , some times cold and some times hot , the tap at kitchen was loose and overall room was dirty .

Efficient service,

My stay was very comfortable and I have been enjoying staying in the Hotel. Hotel itself might not be 5* Hotel but the comfort I had and good bed made my stay a 5* stay. Will be coming back soon.

Not newly refirbished but still in good condition. Very good zoning inside the rooms which helps a lot while travelling in a pair or with childrem. Tiny cuisinette is extrimely well sized and funished with all parafernalia you may need with 1 handicup though. There was no corkscrew neither in the room nor in the hotel itself. This was rughter unpleasant and inconvenient to discover at 22.15. The rest was smooth and easy. Breackfast with sufficient variety of food to keep you satisfied for the rest of the morning.

This was in room 409: shower was the least experience, it has been a long time that I had a shower this bad. 1) The amount of water coming out was not great 2) temperature adjustment was difficult: even very very tiny move to left would have sudden increase of temperature that it would make it too hot I had chosen for Adagio as I have very good experience with the Adagio in Frankfurt (west end gate)

Good to find a family room that can accommodate 4 people and close to a Metro station. The room has a kitchen that can enable cooking but the facilities are getting old. The shower has burst while using and we were changed to another similar room. We suggest to add a curtain near the bath to avoid water from getting out into the living room. Both exhausts in the bath room and toilet were not working to remove the steam and odour.

This is the second time that the hotel disappoints me. I thought the last visit was a one off case, but the recent visit shows otherwise.

It was good to have so much additional space which was really appreciated by my wife who was left on her own during the day as I visited our AXA offices in Nanterre

the room was okay, shower was great. The downside is it is a bit of a long walk to public transport and during our stay the fire alarm kept getting triggered which is a bit annoying.

During my stay there was A LOT OF noise due to party in one of the neighbour rooms. There was music, loud speaking in the corridor till 7 in the morning when I was leaving hotel to go to the airport. I complained to reception several times and he said that he called the police but they never came. Hotel staff incapable to do anything.

Good location, clean and friendly staff. Could do with some renovation in parts for normal wear and tear

The checkin was Ok, arriving in the room 202 showed that the kitchen was worn out by water damage, kitchen doors of the fridge were not attached and not matching the fridge itself. I found the room poorly lit, in the living room there was only one wall light. The worst was the shower, only the hand held shower worked , not the rain shower overhead. Asked if could be fixed, nothing happened. Bed OK, cleanliness OK, other facilities OK. Staff was friendly. Please make sure that these simple to fix things are fixed. That is why I am more dissatisfied than satisfied.

There was a party/celebration in one of the rooms on my floor with lots of people in the corridors, loud music, etc. Despite complains to the reception nothing was done. Couldn't sleep all night. Receptionist called the police to calm down the people, but they never came.

Difficulty in locating the hotel, directions not clear. Stay was good, breakfast OK.

Billing issue - First of all the hotel has deducted twice the amount (153*2) and they have blocked (150) charges. I was using my forex card and in total 456 euro was deducted. When I spoke to the receptionist, he was just arguing me and he said we follow the process. Worst customer experience - The receptionist (for your reference male black guy and nothing to do with his skin color) was not ready to hear me and he was very unprofessional. On the top he said to me that this is not India. I must admit that he was a racist who commented on me because of my skin color. This is the worst experience ever I had and will never visit to this hotel again in future.