Mama Shelter Paris La Défense 3 stars

Customer review rating (ALL Rating) 4.1/5 1,037 reviews

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Description

Hotel extras

  • 211 rooms offering the comfort of home

  • 2 restaurants and 1 sports bar

  • 6 conference rooms available

  • Some rooms have views of the Eiffel Tower

  • Located in the heart of the business district

Our accommodation(s)

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Hotel location

Mama Shelter Paris La Défense

10 Rue Jean Jaures
92800 PUTEAUX
France

GPS:48.88574, 2.24952

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  1,037 reviews

Customer review rating 5.0/5

Teodora D. Couples - Confirmed reviews ALL

Hotel is great, location is perfect. Everybody is polite and friendly, rooms are clean and comfortable. View is the most beautiful thing for me. I love masks we got when we arrived at our room. The metro station is close by and very good connected to the historical areas and city center. I will recommend this hotel to anyone who comes to Paris. Mama we love you!❤️

Customer review rating 1.0/5

Davy G. Couples - Confirmed reviews ALL

As a frequent guest of Mama Shelter in other cities, I have always loved the brand's vibe and quality. Unfortunately, my stay at Paris La Défense was a massive disappointment. Mama Shelter Paris La Défense failed to deliver on the most fundamental levels of hospitality and integrity. If you are accustomed to the seamless and hospitable experience of other Mama Shelter locations, be warned: this specific hotel does not meet those standards. It was a stressful experience that has severely shaken my confidence in the brand. The core of the problem was a complete failure of basic room facilities. During a short two-night stay, we were forced to change rooms twice, staying in a total of three different rooms. In the first room, there was no water pressure and no hot water in the shower. After moving, the second room proved to be even worse: the ventilation system was completely broken, making the room uncomfortably hot and sleep virtually impossible. Spending a significant portion of a weekend trip packing and unpacking just to secure basic necessities like a functional shower and a livable room temperature is unacceptable. What makes this experience truly frustrating, however, is the systemic lack of internal communication and the unprofessional follow-up. While the on-site staff acknowledged the technical failures, the information was never properly shared between shifts, forcing us to explain our situation repeatedly. Even more disappointing is the management's handling of the situation after checkout. Despite the severe impact on our stay, the hotel only offered a negligible 20% refund—a gesture that is clearly disproportionate to the level of discomfort we experienced. To make matters worse, I have since been met with nothing but administrative excuses and rigid bureaucracy just to get them to honor this minimal amount. To see a renowned hotel chain hide behind excuses instead of taking responsibility for a clearly failed service experience is deeply concerning.

Customer review rating 4.0/5

William S. Business - Confirmed reviews ALL

Comfortable stay at a hotel which was ideally located for my stay. Room was good as was the bed, only let down are the pillows, far too soft, nice to have one firm pillow available.

HELLO 😊 Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, MAMA LOVES YOU ❤️

Customer review rating 0.5/5

Amaury E. Business - Confirmed reviews ALL

Cher,

Customer review rating 5.0/5

Liz H. Business - Confirmed reviews ALL

Constance was an absolute delight to work with and made the process so easy for me (as the planner of the entire offsite event). Also, the beds, linens, and pillows were SO comfortable :-). I would gladly visit this property again, for business or pleasure!

We very much appreciate your comments regarding your stay at the Mama Shelter Paris La Défense. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, MAMA MOVES YOU❤️

Other web-users rate our hotel

  • 417 reviews 8.5/10 Location
  • 1,092 reviews 6.7/10 Room
  • 989 reviews 7.5/10 Service
  • 6 reviews 5.6/10 WiFi
  • 514 reviews 7.3/10 Breakfast
  • 258 reviews 5.5/10 Cleanliness
  • 140 reviews 6.2/10 Bar

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