Mama Shelter Paris La Défense 3 stars

Customer review rating (ALL Rating) 4.1/5 1,068 reviews

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10 Rue Jean Jaures, 92800 PUTEAUX, France

Description

Hotel extras

  • 211 rooms offering the comfort of home

  • 2 restaurants and 1 sports bar

  • 6 conference rooms available

  • Some rooms have views of the Eiffel Tower

  • Located in the heart of the business district

Our accommodation(s)

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Hotel location

Mama Shelter Paris La Défense

10 Rue Jean Jaures
92800 PUTEAUX
France

GPS:48.88574, 2.24952

Telephone
Fax +330

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  1,068 reviews

Customer review rating 4.5/5

Stefano C. Business - Confirmed reviews ALL

Well located for my personal needs, but is 'sad' the request of a high 'deposit' (higher than final bill) also for customer that have proven Fidelity.

Customer review rating 5.0/5

Hafid B. Business - Confirmed reviews ALL

Staff super

Customer review rating 2.0/5

Michael K. Couples - Confirmed reviews ALL

- When checking in, we were given a room with a 1.30m wide bed for two people to sleep in - We needed to argue with reception 2 times to get a proper room - The new room was the one of the worst rooms in the hotel, lacking pillows - Room was overheated and the stale air didn‘t go out - Despite being a Gold member, welcome amenity wasn‘t provided

Dear Michael, Thank you for taking the time to share your feedback. We are truly sorry to hear about the difficulties you experienced during your stay, particularly regarding the room allocation upon arrival and the need to return to reception multiple times. This is certainly not the level of service we strive to provide, and we understand how frustrating this must have been. We also regret that the second room did not meet your expectations, especially in terms of comfort, amenities, and air quality. Please rest assured that your comments regarding the bedding, room conditions, and temperature have been shared with the relevant teams for immediate review and improvement. Furthermore, we sincerely apologize for the oversight concerning your Gold member welcome amenity. This should have been provided, and we understand your disappointment. Your feedback is extremely valuable to us, and we will use it to improve our services. We hope to have the opportunity to welcome you back and provide you with a much more pleasant and seamless experience. Kind regards, Gabriel SMESSAERT Front Office Manager

Customer review rating 3.0/5

Karen B. Business - Confirmed reviews ALL

I would say this stay was not up to the usual standard. I do feel that regular visitors are not acknowledged in any way, treated each time as though it was the 1st visit. I have stayed at least 10 times now (and as a company at least 30-40 times) and the last was slightly challenged. I stayed for 2 nights and had no water or kettle in the room. I called reception and was advised that I was in a bog standard room, which to me looked exactly the same as all other stays) and was not 'entitled' to a kettle, yet EVERY room I had before had a basis kettle or coffee machine to heat up water?

Dear Karen, Thank you for taking the time to share your feedback with us, and first of all, please accept our sincere apologies if this stay did not meet the standards you usually experience with us. We truly appreciate your loyalty and the many times you and your company have chosen to stay with us. It is always a pleasure to welcome returning guests, and we are sorry if on this occasion you did not feel recognized as one of our regular visitors. Regarding the kettle and the room amenities, these are normally available in some of our room categories. When possible, we are always happy to upgrade our loyal guests to rooms with additional amenities, such as a kettle and a view of the Eiffel Tower. However, these upgrades remain subject to availability, and unfortunately we were not able to offer this on each of your stays. Please rest assured that your feedback is very important to us, and we will share it with our team to ensure we continue improving the experience for our returning guests. We sincerely hope to have the opportunity to welcome you back soon and provide you with the experience you have come to expect from us. MAMA 🧡 YOU Gabriel SMESSAERT Front Office Manager

Customer review rating 5.0/5

Teodora D. Couples - Confirmed reviews ALL

Hotel is great, location is perfect. Everybody is polite and friendly, rooms are clean and comfortable. View is the most beautiful thing for me. I love masks we got when we arrived at our room. The metro station is close by and very good connected to the historical areas and city center. I will recommend this hotel to anyone who comes to Paris. Mama we love you!❤️

Hello Teodora 🤗, MAMA says thank you for sharing your recent experience! Our entire MAMA GANG is always delighted to welcome you for memorable stays. Mama can’t wait to welcome you back at La Defense and in other Mama hotels all over the world 🛫 MAMA LOVES YOU ❤ Front Desk Team

Other web-users rate our hotel

  • 424 reviews 8.4/10 Location
  • 1,117 reviews 6.6/10 Room
  • 1,003 reviews 7.6/10 Service
  • 6 reviews 5.6/10 WiFi
  • 518 reviews 7.3/10 Breakfast
  • 270 reviews 5.8/10 Cleanliness
  • 135 reviews 6.2/10 Bar

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