Mama Shelter Paris La Défense 3 stars

Customer review rating (ALL Rating) 4.1/5 1,190 reviews

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Description

Hotel extras

  • 211 rooms offering the comfort of home

  • 2 restaurants and 1 sports bar

  • 6 conference rooms available

  • Some rooms have views of the Eiffel Tower

  • Located in the heart of the business district

Our accommodation(s)

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Hotel location

Mama Shelter Paris La Défense

10 Rue Jean Jaures
92800 PUTEAUX
France

GPS:48.88574, 2.24952

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  1,190 reviews

Customer review rating 0.5/5

Diego Q. Business - Confirmed reviews ALL

I have filed a message through the customer service link (https://mamashelter.com/contact-us/), which has not yet been replied. You can find the details there.

Customer review rating 4.5/5

Anthony S. Families - Confirmed reviews ALL

Great stay in this great hotel. We really liked the “uniqueness” about it. Staff were exceptionally helpful and friendly. The air conditioning was not working in one of our rooms. As an apology they kindly gave me a rebate of the points used to part pay for the room and free parking. Car park is a bit tight so go careful with a large car. Really liked the use of screens to call the lift. This helped understand how long one would need to wait and also what lift will arrive.

Hello Anthony, Thank you very much for your wonderful review. We are delighted to hear that you enjoyed the unique character of our hotel and that our team made such a positive impression during your stay. We sincerely apologize for the inconvenience caused by the air conditioning issue and are pleased that our team was able to provide a satisfactory solution. Your kind comments about our staff's helpfulness and friendliness will be shared with them. We also appreciate your feedback regarding the parking area and are glad you enjoyed our lift management system, which was designed to make guests' journeys through the hotel more convenient and efficient. Thank you again for choosing to stay with us. We hope to welcome you back for another great experience in the near future. MAMA LOVES YOU ❤ Gabriel SMESSAERT Chef de Réception

Customer review rating 4.5/5

Anadaisy A. Business - Confirmed reviews ALL

Where a little frustrated when knew that I had to leave a caution of 50€. Was not informed about it... but Ok, since I had it hours after my check-out. I will definitely return!

Hello Anadaisy, MAMA says thank you for taking the time to share your experience at Mama Shelter Paris La Defense. We regret to read that our check-in experience did not meet your expectations. Indeed, our arrival process requires all our guests to present a credit or debit card, on which we can place a hold for room and tax as well as 50€ per night as a deposit, released after check-out according to the remaining balance. Our entire MAMA GANG is always delighted to welcome you for memorable stays. Mama can’t wait to welcome you back at La Defense and in other Mama hotels all over the world 🛫 MAMA LOVES YOU ❤ Gabriel SMESSAERT Chef de Réception

Customer review rating 2.0/5

Nathalie Z. Business - Confirmed reviews ALL

Unfortunately, this time around my stay was not great. I found the personnel to not be very welcoming. More importantly, the AC does not work (my room but also my other 2 colleagues). Not great when in the middle of a heatwave.

Hello Nathalie, MAMA thanks you for taking the time to share your feedback following your recent stay with us. We are truly sorry to learn that this visit did not live up to your previous experiences. In particular, we regret that you felt our team was not as welcoming as expected, as providing a warm and friendly atmosphere is at the heart of the Mama spirit. We also sincerely apologize for the inconvenience caused by the air conditioning issues. We understand how uncomfortable this must have been, especially during a heatwave, and we regret that this impacted not only your room but also those of your colleagues. Your comments have been shared with the relevant teams so that appropriate actions can be taken. Should you wish to discuss your experience further, please do not hesitate to contact us directly at ma… We hope to have the opportunity to welcome you back and provide you with the experience you were expecting. MAMA LOVES YOU ❤ Gabriel SMESSAERT Chef de Réception

Customer review rating 3.5/5

Nicolas S. Families - Confirmed reviews ALL

I had a very pleasant stay, very nice room, great bed with very good mattress, we really enjoyed the stay. The hotel is very nice and very well located and we appreciate a lot the parking you have on premise. Staff is very good and very friendly. This time, we got awake at 5:00 am by the reception for wake up call, they rand the wrong room, this was not pleasant.

Other web-users rate our hotel

  • 448 reviews 8.5/10 Location
  • 1,169 reviews 6.9/10 Room
  • 1,041 reviews 7.7/10 Service
  • 6 reviews 5.6/10 WiFi
  • 537 reviews 7.2/10 Breakfast
  • 285 reviews 5.7/10 Cleanliness
  • 145 reviews 6.2/10 Bar

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