Novotel Canberra 4.5 stars

Customer review rating (ALL Rating) 3.7/5 3,369 reviews

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65 Northbourne Avenue, 2601 CANBERRA, Australia

Description

Hotel extras

  • 1 km to Lake Burley Griffin, 3 km to Parliament House

  • 286 spacious rooms and suites centrally located in the vibrant city centre

  • Complimentary WiFi, large work space, flat-screen TV

  • Eat like a local at First Edition Restaurant & Bar serving an array of local produce

  • Health & Wellbeing facilities - indoor heated pool, spa, sauna and gym.

Our accommodation(s)

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Hotel location

Novotel Canberra

65 Northbourne Avenue
2601 CANBERRA
Australia

GPS:-35.27799, 149.128986

Telephone
Fax +61 2 6245 5100

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

FIRST EDITION CANBERRA

Taste Canberra like a local with seasonal menus, showcasing the best and freshest local produce sourced within Australia's capital and surrounds. Located on level 1, overlooking city streets, First Edition is open for Breakfast and Dinner everyday.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  3,369 reviews

Customer review rating 2.0/5

Graeme M. Business - Confirmed reviews ALL

No water pressure. Flow completely stopped at times. Woken in the middle of the night by a fire alarm. Noise from guests running through the corridors was significant.

Dear Mr. M., Thank you for taking the time to share your feedback following your recent stay with us. I am very sorry to hear about your experience and that we did not meet your expectations on this occasion. Please accept our sincere apologies for the issues you encountered, particularly with the water pressure in your room, the disturbance caused by the fire alarm, and the noise in the corridors. We understand how disruptive this must have been, especially during a business trip. Your comments regarding cleanliness and service have also been noted with concern, and we are addressing these matters with our team to ensure improvements are made. Additionally, your feedback about the water pressure has been shared with our maintenance team as a priority to prevent this from recurring. We truly regret that your stay was impacted in this way and appreciate you bringing these matters to our attention. We hope to have the opportunity to restore your confidence in us and provide you with a much more comfortable experience in the future. Warm regards, The Team at Novotel Canberra

Customer review rating 3.5/5

Spencer D. C. Business - Confirmed reviews ALL

Rooms are dated (who wants to connect to the TV with a VGA cable these days), and have a slightly unusual layout (handbasin in the room corridor and 'mini bar' in the wardrobe), but the double glazing worked well and the room was comfortable.

Dear Mr. C., Thank you for taking the time to share your feedback following your recent stay with us. We’re pleased to hear that you found our location convenient and that you enjoyed a comfortable stay overall, particularly appreciating the effectiveness of the double glazing and the high standard of cleanliness. At the same time, we sincerely appreciate your constructive comments regarding the room design, layout, and in-room technology. We understand that some aspects may feel dated, and your observations—especially regarding connectivity options—are valuable as we continue to review opportunities to enhance and modernise our guest experience. Thank you also for your feedback on your arrival experience, breakfast, and service, which we will share with our team as part of our ongoing improvements. We truly appreciate your loyalty as an ALL member and Accor Vacation Club member, and we hope to have the opportunity to welcome you back to Novotel Canberra for an improved experience in the future. Warm regards, The Team at Novotel Canberra

Customer review rating 1.5/5

Sean M. Couples - Confirmed reviews ALL

The Novotel Canberra was rated 4.5 stars on the Accor Plus website, it may have been 4.5 stars in its heyday but its tired and outdated now–definitely not 4.5 stars. We stayed in an Executive King Room, the decor was outdated and the bathroom was old-fashioned and rudimentary. The carpet in the hallways from the lift well to the room was worn and dirty. The hotel was conveniently located in the CBD, which is about the only thing it had going for it. Although this brought challenges with parking in the area being very limited and hotel car parking was expensive.

Dear Mr. M., Thank you for taking the time to share your detailed feedback regarding your recent stay at Novotel Canberra. I am very sorry to hear that your experience did not meet expectations. We sincerely apologise that the Executive King Room, bathroom, and hallways did not reflect the high standards we aim to provide. Your comments about outdated decor, worn carpets, and overall room condition have been shared with our management and housekeeping teams to ensure these issues are addressed. We also acknowledge your concerns regarding parking and limited room photos during booking. Guest convenience and transparency are important to us, and we will review how we can better communicate room details and provide guidance on parking options. While we are pleased you found our location convenient and that aspects of our team and check-in were satisfactory, we regret that overall your stay was disappointing. We truly value your loyalty as an ALL Gold member and hope for the opportunity to restore your confidence in Novotel Canberra in the future. Warm regards, The Team at Novotel Canberra

Customer review rating 2.0/5

Belinda S. Couples - Confirmed reviews ALL

Check in and Parking were a nightmare. Not enough staff. No wine on arrival as paid for in package, then when we went to find it, the wine was billed for a second time. King room was worn but comfortable.

Dear Ms. S., Thank you for taking the time to share your feedback regarding your recent stay at Novotel Canberra. We sincerely apologise that your experience fell short of expectations. We regret the issues you encountered with check-in, parking, and staff availability, as well as the inconvenience regarding the wine included in your package. These matters have been reviewed with our team to ensure better coordination and service for future guests. We also acknowledge your comments about the condition of the King room, WiFi, and overall cleanliness. Your feedback regarding furniture upgrades and improved connectivity has been shared with our management team as part of ongoing improvements to enhance the guest experience. While we are pleased that certain aspects such as your room’s comfort and breakfast met expectations, we truly regret that your stay was underwhelming overall. We value your feedback and hope to have the opportunity to provide a much smoother and more enjoyable experience should you choose to stay with us again. Warm regards, The Team at Novotel Canberra

Customer review rating 4.5/5

Meriel C. Business - Confirmed reviews ALL

staff helpful, I was such a short time, it's hard to say more!

Dear Ms C., Thank you for choosing to stay at Novotel Canberra and for taking the time to share your feedback. I’m pleased to hear you found the team helpful and your stay comfortable, particularly given it was a short business trip. That said, I do sincerely apologise for the challenges you experienced on arrival. The issues with the self check-in and the lack of clear direction regarding car park access are not the first impression we aim to provide, and I understand how frustrating this would have been—especially with a busy check-in period and having to move your vehicle twice. Your feedback is very clear and constructive, and we will be reviewing how we communicate parking access prior to arrival, as well as the reliability and usability of our self check-in process, to ensure this is far more seamless moving forward. Thank you again for your comments and for rating your stay so positively overall. We truly appreciate your support and hope to welcome you back for a smoother experience next time. Kind regards, Ali Mair General Manager Novotel Canberra

Other web-users rate our hotel

  • 1,897 reviews 7.4/10 Location
  • 2,362 reviews 5.2/10 Room
  • 1,850 reviews 6.6/10 Service
  • 30 reviews 4/10 WiFi
  • 905 reviews 5.8/10 Comfort
  • 903 reviews 4.2/10 Cleanliness
  • 702 reviews 6.6/10 Breakfast
  • 686 reviews 3.6/10 Amenities

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