Novotel Canberra 4.5 stars

Customer review rating (ALL Rating) 3.9/5 3,519 reviews

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65 Northbourne Avenue, 2601 CANBERRA, Australia

Description

Hotel extras

  • 1 km to Lake Burley Griffin, 3 km to Parliament House

  • 286 spacious rooms and suites centrally located in the vibrant city centre

  • Complimentary WiFi, large work space, flat-screen TV

  • Eat like a local at First Edition Restaurant & Bar serving an array of local produce

  • Health & Wellbeing facilities - indoor heated pool, spa, sauna and gym. In room yoga channel.

Our accommodation(s)

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Hotel location

Novotel Canberra

65 Northbourne Avenue
2601 CANBERRA
Australia

GPS:-35.27799, 149.128986

Telephone
Fax +61 2 6245 5100

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

FIRST EDITION CANBERRA

Taste Canberra like a local at First Edition Restaurant. Showcasing only the best and freshest local produce sourced within Australia's capital and surrounds. Open for Breakfast and Dinner 7 days a week with High Tea and Brunch on Saturdays.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  3,519 reviews

TripAdvisor Rating  3.5/5  4,025 reviews

Probably the worst Novotel hotel room I have seen

TripAdvisor rating 2.0/5

Carstens_Welt Solo travel - TripAdvisor review

This hotel claims on its website to be a "first class hotel". That's really ridiculous, probably it's the worst Novotel hotel room I had to stay in my life. The rooms are totally run down. Everything is dirty: dirty carpets, dirty curtains, dirty bedsheets, dirty towels, dirty kettle, dirty windows. And even the toilet is dirty because they don't provide a toilet brush. The furnitures are damaged and heavily worn. I made the mistake to open the wardrobe: what a horrible smell! Disgusting. The bathroom is in the middle of the room, but there is no mirror in front of the sink. Strange. As an Accor Platinum Member I got a beautiful fruit bowl . Nice. But I didn't get any cutleries, I asked for it, but still never got it. Also strange. The day before arrival I sent them an email with a request. I didn't get any reply at all. The only thing I found okay was breakfast (which I got for free due to my membership). Staff at reception was okay. To summarise: such a bad Novotel in the heart of Australia's capital is a real disgrace for Accor. I think the hotel wasn't renovated for at least 20 years. I was so happy to spend only one night there.

Dear Carstens_welt, Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely apologise for the experience you described, as it is certainly not reflective of the standards we strive to uphold at our hotel. We are disappointed to hear that the condition of your room did not meet your expectations. Cleanliness is a top priority for us, and we will address your concerns with our housekeeping team to ensure that all areas are thoroughly inspected and improved. Regarding the issues you encountered with the furniture and the absence of a mirror in the bathroom, we appreciate your comments and will take them into account as we evaluate our facilities for future renovations. Your feedback is invaluable as we work towards enhancing our guest experience. We also regret the oversight in responding to your email and for the delay in providing the cutlery you requested. We are reviewing our communication processes to prevent such issues from occurring again. We are glad to hear that you enjoyed the breakfast and that our reception staff was accommodating. Thank you for acknowledging that aspect of your stay. As a platinum member, your loyalty is so important to us. I would love the chance to make amends for this stay and the chance to show you a true representation of Novotel Canberra. If you could be kind enough to contact me directly this would be greatly appreciated! Warm regards, Tess McLaughlin Front Office Manager tess.mclaughlin@accor.com

Customer review rating 2.0/5

Anonymous Solo - Confirmed reviews ALL

The shower curtain was mouldy and the bathroom had an unpleasant odour otherwise the room was ok but looking tired. Needs a coat of paint

Disappointing

Customer review rating 2.0/5

Rachel R. Business - Confirmed reviews ALL

Was there for 4 nights for work. Got put in a disabled room 203 had bed bug bites in the morning. Major trouble with trying to order room service. Paid on the app but then said it was out of stock. Back and forth with reception and the kitchen for 40 minutes with no resolution. Money hasn’t been returned. Changed room and could hear the water pipes knocking on the wall whenever someone had a shower. No bed bugs room 237.

Quite costly for the real value received. Dirty and dusty room.

Customer review rating 1.0/5

David G. Couples - Confirmed reviews ALL

The hotel was quite costly for the actual value received. I expected much more, especially considering the price. I found there were other options offering more luxury and better amenities for less money. Additionally the room was very dirty and dusty, which was extremely disappointing. Overall, the experienced did not meet my expectation, especially at this price point.

Dear David G., Thank you for taking the time to tell us about your experience at the Novotel Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Our carparking prices are listed on our website for guests reference, I apologise that you were let down by this and if the staff did not give you the 10/10 service we are so known to provide. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tess McLaughlin Front Office Manager

excellent service and very well maintained..

Customer review rating 5.0/5

Steve Couples - Confirmed reviews ALL

pleasant staff, great meal, and central location..

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Other web-users rate our hotel

  • 1,634 reviews 7.4/10 Location
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  • 27 reviews 4.5/10 WiFi
  • 883 reviews 4.8/10 Comfort
  • 835 reviews 4.2/10 Cleanliness
  • 607 reviews 3.9/10 Amenities
  • 600 reviews 2.6/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.