Novotel Canberra 4.5 stars

Customer review rating (ALL Rating) 3.8/5 3,391 reviews

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65 Northbourne Avenue, 2601 CANBERRA, Australia

Description

Hotel extras

  • 1 km to Lake Burley Griffin, 3 km to Parliament House

  • 286 spacious rooms and suites centrally located in the vibrant city centre

  • Complimentary WiFi, large work space, flat-screen TV

  • Eat like a local at First Edition Restaurant & Bar serving an array of local produce

  • Health & Wellbeing facilities - indoor heated pool, spa, sauna and gym.

Our accommodation(s)

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Hotel location

Novotel Canberra

65 Northbourne Avenue
2601 CANBERRA
Australia

GPS:-35.27799, 149.128986

Telephone
Fax +61 2 6245 5100

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

FIRST EDITION CANBERRA

Taste Canberra like a local at First Edition Restaurant. Showcasing only the best and freshest local produce sourced within Australia's capital and surrounds. Open for Breakfast and Dinner 7 days a week with High Tea and Brunch on Saturdays.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  3,391 reviews

TripAdvisor Rating  3.7/5  4,070 reviews

Customer review rating 3.5/5

William V. C. Business - Confirmed reviews ALL

Generally, this was a good stay for my wife and me. The lifts definitely need an overhaul, as nearly once every day, it was impossible to get the lift to the 5/F from the G/F. The reduction of the ALL restaurant discount from 50% to 30% was unexpected!

Customer review rating 0.5/5

Nathan R. Families - Confirmed reviews ALL

Hi, I wanted to share feedback regarding my recent stay, as the experience fell well below the standard I expected from a 4.5-star hotel. When we arrived, the condition of the room was disappointing. The carpet was visibly stained, and the bed itself (not the bedding) was ripped and looked quite worn. It immediately set the tone that we were staying in something closer to a 2-star property rather than the quality advertised. Unfortunately, the experience overnight was even worse. Throughout the night, groups of kids were running up and down the hallways, knocking on doors, yelling, and generally causing a disturbance. When I called the front desk, there was no real interest in resolving the situation. The noise continued, and at no point did we hear anyone attempt to intervene. This complete lack of response was extremely disappointing and made for a very poor night’s sleep. There were also issues at breakfast. We had prepaid for breakfast and discussed this at check-in, but were told later when checking out that nothing was prepaid and had to prove it by supplying an email. On top of that, the advertised breakfast rate was $30 per person, but an unexpected additional surcharge was added — meaning the confirmation email was not accurate. Lastly, we booked a “family package” for 2 adults and 2 children. The two rooms assigned to us were nowhere near each other. While I accept that I may have assumed incorrectly that a family package included connecting rooms, the only solution provided was to downgrade us — with no compensation or acknowledgment of the downgrade — and I was made to feel as though asking for connecting rooms was an inconvenience. Overall, this was a very disappointing stay. I deliberately left the review title empty as I did not want this published on your public platforms; I’m providing this feedback directly in hope that this was simply an unlucky experience and that improvements can be made. Guests should be able to trust that concerns raised with the front desk will be taken seriously, and that rooms and services will reflect the rating of the hotel. Thank you for taking the time to review this feedback. I hope future guests have a much better experience.

Customer review rating 0.5/5

Jade C. Families - Confirmed reviews ALL

Terrible, drove around for 45 mins to just pull up and offload. was charged double for parking and then told they would "investigate" when they made the error. staff were rude, would not recommend to anyone and our team won't be back next year

Customer review rating 4.0/5

Ashley H. Families - Confirmed reviews ALL

Great location Walk to restaurants and pubs Rooms dated but clean and tidy. Enjoyed the sauna and pool.

Customer review rating 4.5/5

Catherine H. Couples - Confirmed reviews ALL

Really nice hotel and in a great spot in Canberra, central to everything

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Other web-users rate our hotel

  • 1,787 reviews 7.4/10 Location
  • 2,269 reviews 5.3/10 Room
  • 1,787 reviews 7/10 Service
  • 28 reviews 4.1/10 WiFi
  • 855 reviews 4.4/10 Cleanliness
  • 850 reviews 5.7/10 Comfort
  • 660 reviews 3.8/10 Amenities
  • 653 reviews 6.5/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.