Novotel Canberra 4.5 stars

Customer review rating (ALL Rating) 3.7/5 3,281 reviews

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Description

Hotel extras

  • 1 km to Lake Burley Griffin, 3 km to Parliament House

  • 286 spacious rooms and suites centrally located in the vibrant city centre

  • Complimentary WiFi, large work space, flat-screen TV

  • Eat like a local at First Edition Restaurant & Bar serving an array of local produce

  • Health & Wellbeing facilities - indoor heated pool, spa and gym.

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Novotel Canberra

65 Northbourne Avenue
2601 CANBERRA
Australia

GPS:-35.27799, 149.128986

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

FIRST EDITION CANBERRA

Taste Canberra like a local with seasonal menus, showcasing the best and freshest local produce sourced within Australia's capital and surrounds. Located on level 1, overlooking city streets, First Edition is open for Breakfast and Dinner everyday.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  3,281 reviews

Customer review rating 2.0/5

Andrew M. Business - Confirmed reviews ALL

Customer review rating 1.5/5

David B. Couples - Confirmed reviews ALL

Dear David, Thank you for staying with us at Novotel Canberra and for taking the time to share such detailed feedback. I also want to sincerely thank you for your loyalty as a Gold ALL member — your continued support means a great deal to us. I am truly sorry that your recent stay fell so far below the standards you should always expect from us, and especially that we failed to recognise your status, offer your welcome drink, and provide the welcome amenity that is part of your Accor benefits. This should never be overlooked, and I apologise that it was. Your comments regarding the condition of the room, noise issues, cleanliness, and wear and tear are deeply concerning. These are not the standards we aim to deliver, and I have already shared your feedback with our housekeeping and maintenance teams so we can address each of the issues you raised. Thank you again for your honesty — feedback like yours helps us improve and ensures we take the right actions. I hope we have the opportunity to welcome you back and provide the level of comfort, recognition, and service you should always receive as a valued Gold member. Warm regards, Ali Mair General Manager Novotel Canberra

Customer review rating 3.5/5

Joseph H. Business - Confirmed reviews ALL

Dear Joseph, Thank you for taking the time to share your feedback following your recent stay with us. I'm pleased to hear you enjoyed our central location and found your room to be very clean. It's also wonderful to know our team made a positive impression during your stay, even if you didn't catch any names. I'll be sure to share your kind comments with the team. I do, however, apologise for the frustration you experienced with parking. As we are located in the heart of Canberra, our on-site parking is limited and can fill quickly during busy periods. We understand how inconvenient this can be and appreciate your patience. Thank you also for your comments regarding the condition of the rooms. We recognise that some areas of the hotel are showing their age, and your feedback reinforces the importance of our planned refurbishment program. We appreciate your loyalty as an ALL Silver member and Accor Vacation Club member and hope to have the opportunity to welcome you back to Novotel Canberra for an even better stay. Kind regards, Ali Mair General Manager Novotel Canberra

Customer review rating 4.5/5

Marina B. Families - Confirmed reviews ALL

Dear Marina, Thank you very much for choosing Novotel Canberra and for sharing such wonderful feedback about your stay. I’m delighted to hear that you found the hotel great, with clean rooms and comfortable beds — it’s always rewarding to know our guests feel at home. We truly appreciate your loyalty as a Classic ALL member, and I’m pleased your booking experience through the Accor reservation centre was excellent. It’s fantastic to hear that Manu assisted you so well, and I will make sure she receives your kind recognition. I’m equally pleased that Yashi made such a positive impression during breakfast — she will be thrilled to hear your comments. Your perfect scores for arrival, breakfast, our team, sustainability, and check‑out mean a great deal to us. Thank you for recommending us so highly. We look forward to welcoming you and your family back for another comfortable and enjoyable stay. Warm regards, Ali Mair General Manager Novotel Canberra

Customer review rating 4.0/5

Glenn S. Business - Confirmed reviews ALL

Dear Glenn, Thank you for taking the time to share your feedback following your recent stay at Novotel Canberra. I'm delighted to hear you had an enjoyable business trip and appreciated our central Civic location. It's great to know you found your accommodation comfortable, enjoyed the food and breakfast, and that our team helped make your stay a positive one. I'll be sure to pass your kind comments on to everyone—they'll be pleased to know their efforts were appreciated. We're grateful for your recommendation and hope to have the opportunity to welcome you back to Novotel Canberra the next time your travels bring you to the capital. Kind regards, Ali Mair General Manager Novotel Canberra

Other web-users rate our hotel

  • 1,918 reviews 7.5/10 Location
  • 2,364 reviews 5.1/10 Room
  • 1,851 reviews 6.7/10 Service
  • 28 reviews 3.1/10 WiFi
  • 948 reviews 4.2/10 Cleanliness
  • 906 reviews 5.8/10 Comfort
  • 722 reviews 6.6/10 Breakfast
  • 667 reviews 3.7/10 Amenities

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