Sofitel Legend The Grand Amsterdam 5 stars

Customer review rating (ALL Rating) 4.8/5 2,577 reviews

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Description

Hotel extras

  • Relaxing Sofitel Spa and Sofitel Fitness

  • Peaceful Garden Terrace, our hidden gem!

  • 44 suites, including Butler Service

  • 19 meeting rooms, including 5 listed as historical monuments

  • Located in the city center, enjoy our legendary historical tour

Our accommodation(s)

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Hotel location

Sofitel Legend The Grand Amsterdam

Oudezijds Voorburgwal 197
1012 EX AMSTERDAM
Netherlands

GPS:52.371132, 4.89531

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  2,577 reviews

Customer review rating 5.0/5

Jamie G. Friends - Confirmed reviews ALL

Was pleasant from when arrived Andy til I checked out.

Dear Mr G., Thank you very much for your wonderful feedback regarding your stay at Sofitel Legend The Grand Amsterdam. We are delighted to read that your experience was pleasant from arrival through to departure and that you appreciated the professionalism and courtesy of our team. Your kind words are truly valued and will be shared with our colleagues as encouragement to continue delivering exceptional service. Thank you again for taking the time to share your experience. We look forward to welcoming you back to Sofitel Legend The Grand Amsterdam in the near future. Sincerely, Stefan Melcherts General Manager

Customer review rating 3.5/5

Leon Y. K. Business - Confirmed reviews ALL

Nicely furnished. attentive staff. Though experience ordering a taxi was not great - slow and then driver went to the wrong place having been briefed by reception staff

Customer review rating 3.5/5

Michael B. Couples - Confirmed reviews ALL

The hotel is gorgeous and feels very oppulent. The rooms were nice but could benefit from better shower floors as the water tended to pour over. One would also expect there to be complimentary milk provided for the in room tea or coffee, otherwise why provide these if you have to pay extra for milk each time. For convenience this should be provided already. The internet was very temperamental as well and I was unable to use the WiFi despite registering. However, the bed was fantastic and was probably the most comfortable bed and bedding I’ve experienced. Overall pleasant stay with some minor issues that could have pushed it to be a more excellent stay.

Dear Mr B., Thank you very much for taking the time to share your detailed feedback regarding your recent stay at Sofitel Legend The Grand Amsterdam. We are pleased to read that you enjoyed the overall setting of the hotel and found our beds to be exceptionally comfortable. Your kind words are truly appreciated. At the same time, we sincerely regret that certain aspects of your stay did not fully meet your expectations, particularly regarding the shower design, in-room amenities, and WiFi connectivity. Your comments are very valuable to us and have been shared with the relevant teams for review. Should you wish to discuss your experience further, please do not hesitate to contact us directly at gu… We would greatly appreciate the opportunity to assist you personally. Thank you again for your feedback. We hope to have the pleasure of welcoming you back to Sofitel Legend The Grand Amsterdam in the future. Sincerely, Julia Huizinga Guest Relations

Customer review rating 5.0/5

Raffi K. Couples - Confirmed reviews ALL

Very comfortable.

Dear Mr K., Thank you very much for your wonderful feedback regarding your stay at Sofitel Legend The Grand Amsterdam. We are delighted to read that you had a very comfortable stay and that you found our team to be excellent in their service. Your kind words are truly appreciated and will be shared with our colleagues as encouragement to continue delivering exceptional experiences. Thank you again for taking the time to share your experience. We look forward to welcoming you back to Sofitel Legend The Grand Amsterdam in the near future. Sincerely, Stefan Melcherts General Manager

Customer review rating 5.0/5

Tanvir B. Families - Confirmed reviews ALL

The hotel was in a great location, room and amenities perfect to our needs but the staff at the hotel really made the stay very special for us. They always went out of their way to cater to our needs and make everyone feel special.

Dear Mr. B., We very much appreciate your comments regarding your stay at the Sofitel Legend The Grand Amsterdam. It is always a pleasure to receive positive feedback. We are delighted to hear that you had a comfortable stay and that our location, rooms, and amenities met your needs. It is especially rewarding to know that our team made your experience so memorable by going above and beyond to ensure you and your family felt well cared for. We are particularly pleased to hear your kind recognition of our breakfast team and their attentiveness, especially in accommodating your children. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alissa Lotz Guest Relations Officer

Other web-users rate our hotel

  • 806 reviews 9.7/10 Location
  • 980 reviews 8.2/10 Room
  • 1,573 reviews 9.2/10 Service
  • 15 reviews 6.5/10 WiFi
  • 360 reviews 7.9/10 Food
  • 356 reviews 8.9/10 Breakfast
  • 345 reviews 8.2/10 Amenities
  • 182 reviews 7.1/10 Cleanliness

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