Dear Ms. Wendy, Thank you very much for sharing your feedback following your stay at The Grand. We are delighted that you found the hotel beautiful and enjoyed our central location in the heart of Amsterdam. It is especially rewarding to hear that the attentiveness of our ambassadors stood out, anticipating your needs and contributing positively to your experience. We are also pleased that you enjoyed the breakfast at Bridges. We are sorry, however, that the comfort of our Sofitel MyBed did not meet your personal preference. A restful night is such an important part of the experience, and we regret that the softness of the bed and the pillows affected your sleep. Thank you for your valuable feedback and recommendation. We sincerely hope to welcome you both back to The Grand and provide you with an even more comfortable and magnifique stay. Warm regards, Stefan Melcherts General Manager

Dear Mr. L., Thank you very much for sharing your feedback following your stay at The Grand. We are delighted that you enjoyed our central location, the comfort of your accommodation and, above all, the service provided by our ambassadors. It is wonderful to see that both our Concierge and Butler Teams contributed so positively to your experience. We are equally pleased that you enjoyed your evening experiences with us, particularly your visit to The Flying Dutchman, which received your perfect score. Thank you also for your loyalty as an ALL Classic member and for your generous recommendation. We very much look forward to welcoming you both back to The Grand for another magnifique stay in Amsterdam. Warm regards, Stefan Melcherts General Manager

Dear Ms. B., Thank you very much for sharing your wonderful feedback following your stay at The Grand. We are delighted that you enjoyed the beauty and historic character of our hotel and that your suite provided such a comfortable setting for your time in Amsterdam. It is also wonderful to see that our ambassadors, breakfast at Bridges, our bars, Room Service, Concierge and Butler Service all contributed so positively to your experience. We greatly appreciate your constructive suggestion regarding the lighting in the room and bathroom. We understand how important good lighting is for comfort and functionality, and your feedback will certainly be taken into consideration. Thank you also for your loyalty as an ALL Classic member and for describing The Grand as “top notch.” We very much look forward to welcoming you both back for another magnifique stay. Warm regards, Stefan Melcherts General Manager

Dear Mr. M., Thank you very much for sharing such wonderful feedback following your stay at The Grand. We are delighted that your experience exceeded expectations and that the warmth of our ambassadors made such a lasting impression. Your description of The Grand as combining a cool atmosphere with its historic character is a wonderful compliment, and we are equally pleased that you enjoyed your experiences across our restaurants and bars. It is especially rewarding to hear that our location offered you the best of both worlds, allowing you to explore the lively heart of Amsterdam while returning to the peaceful sanctuary of The Grand. We are also pleased that our team could accommodate your early arrival and arrange a room for you ahead of the regular check in time. Thank you for your perfect recommendation and, most importantly, for saying you would definitely return. We very much look forward to welcoming you both back for another magnifique stay. Warm regards, Stefan Melcherts General Manager

Dear Mr. K., Thank you very much for sharing your wonderful feedback following your stay at The Grand. We are delighted that you had such a great experience and particularly appreciated our central location and the warm, attentive service of our ambassadors. Knowing that our team was always ready to assist and made you feel so well cared for is a wonderful compliment. Your special recognition of Carlos Magno is particularly appreciated. We are delighted that he made such a positive impression during your stay, and I will make sure your kind words are shared with him personally. Thank you also for your continued loyalty as an ALL Diamond member and for your perfect recommendation. We very much look forward to welcoming you both back to The Grand for another magnifique stay in Amsterdam. Warm regards, Stefan Melcherts General Manager

Dear Sheng G. S., Thank you very much for sharing your feedback following your stay at The Grand. We are delighted to know that you had such an enjoyable experience and particularly appreciated the cleanliness of your accommodation and the breakfast at Bridges. It is also wonderful to see that your arrival and departure contributed to a seamless stay. Thank you for your loyalty as an ALL Classic member and for your generous recommendation. We truly appreciate your feedback and hope to have the pleasure of welcoming you both back to The Grand for another magnifique stay in Amsterdam. Warm regards, Stefan Melcherts General Manager

Dear Mr. W., Thank you very much for sharing such exceptional feedback following your stay at The Grand. It is a tremendous compliment to hear that, during your journey through several cities in Western Europe, The Grand stood out for its service, beautifully appointed rooms and central location. Even more so, your words as a frequent traveller that you have not stayed in a better hotel mean a great deal to our entire team. We are especially delighted that our five star service was already evident from the communication prior to your arrival and continued from the moment you entered our courtyard. Your recognition of our ambassadors at the front door is particularly appreciated, and I will be delighted to share your wonderful words with them. It is equally rewarding to know that the care provided by our Housekeeping team, the impeccable condition of your room, our restaurants and breakfast at Bridges all contributed to such a memorable experience. Thank you also for your continued loyalty as an ALL Platinum member and for your perfect recommendation. We truly appreciate your confidence in The Grand and very much look forward to welcoming you both back for another magnifique stay in Amsterdam. Warm regards, Stefan Melcherts General Manager

Dear Ms. R., Thank you very much for sharing your feedback following your stay at The Grand. We are delighted that the kindness and genuine hospitality of our ambassadors stood out so strongly during your visit. Your recognition of our colleagues welcoming guests at the entrance, our Front Office team and the breakfast team at Bridges is especially appreciated. We will certainly share your kind words with the gentleman at our entrance whom you particularly remembered. We also appreciate your feedback regarding your accommodation. We regret that the size of the room and the absence of a king bed did not fully meet your expectations, and we understand how these elements can influence the overall comfort of a stay. Thank you for your loyalty as an ALL Classic member and for your generous recommendation. We hope to have the pleasure of welcoming you back to The Grand for an even more comfortable experience. Warm regards, Stefan Melcherts General Manager

Dear Mr. M., Thank you very much for sharing your wonderful feedback following your stay at The Grand. We are delighted that you experienced The Grand as an oasis in the heart of Amsterdam. Knowing that the warm welcome from our ambassadors and the beauty and atmosphere of our historic hotel made such a positive impression is truly rewarding. It is also wonderful to see that you enjoyed the comfort and cleanliness of your accommodation, as well as the breakfast experience at Bridges. Your perfect scores throughout your stay are greatly appreciated. Thank you for your loyalty as an ALL Gold member and for your generous recommendation. We look forward to welcoming you both back to our peaceful oasis for another magnifique stay. Warm regards, Stefan Melcherts General Manager

Dear Mr. S., Thank you very much for sharing such wonderful feedback following your stay at The Grand. We are delighted that you felt warmly welcomed from the very moment you entered our courtyard. Creating this sense of genuine hospitality and ease is at the heart of what our ambassadors strive for, and it is wonderful to know that this continued throughout your stay. We are equally pleased that you enjoyed the comfort of your room, the attention to detail, our unique ambiance and our central location in the heart of Amsterdam. Your enthusiasm about returning is perhaps the greatest compliment we could receive. Thank you also for your loyalty as an ALL Gold member and for your generous recommendation. We cannot wait to welcome you both back to The Grand for another magnifique stay. Warm regards, Stefan Melcherts General Manager

Dear Ms. C., Thank you very much for sharing such wonderful feedback following your four night stay at The Grand. It was a true pleasure to welcome you both, and I am delighted to read that you felt so warmly received by our entire team. Your kind words about the professional yet friendly hospitality of our ambassadors mean a great deal to us, as does your appreciation for the historic character of The Grand and our central location in the heart of Amsterdam. Your special recognition of Stratos will certainly be shared with him personally. We are also delighted that you enjoyed your lunch at Bridges, our Concierge and Butler Service, and that the recognition of your ALL Diamond loyalty, including your welcome experience and room upgrade, exceeded your expectations. Thank you also for recognizing our sustainability initiatives and the high standards of cleanliness throughout the hotel. Most importantly, thank you for your continued loyalty and for choosing The Grand for your time in Amsterdam. We very much look forward to welcoming you both back for another magnifique stay. Warm regards, Stefan Melcherts General Manager

Dear Ms. B., Thank you very much for sharing your wonderful feedback following your stay at The Grand. We are delighted that you experienced such a warm welcome and friendly atmosphere from the moment you arrived. It is especially wonderful to hear how much you enjoyed the comfort of our Sofitel MyBed, to the point that getting up became the hardest part of your stay. Your kind words about our barman are equally appreciated. Even though you did not catch his name, we will be delighted to share your compliment with our bar team. Creating such a welcoming and engaging atmosphere is exactly the experience we hope our ambassadors provide. Thank you also for highlighting our central location and for your generous recommendation. We very much look forward to welcoming you back to The Grand for another magnifique stay in Amsterdam. Warm regards, Stefan Melcherts General Manager

Dear Mr. L., Thank you very much for sharing your wonderful feedback following your stay at The Grand. We are delighted that you experienced your visit as perfect and especially appreciated the excellent service provided by our ambassadors. It is equally wonderful to know that our central location made your time in Amsterdam convenient and enjoyable. Your perfect recommendation is greatly appreciated, and we hope to have the pleasure of welcoming you back to The Grand for another magnifique stay. Warm regards, Stefan Melcherts General Manager

Dear Declan M., Thank you very much for sharing your wonderful feedback following your four day stay at The Grand. To be described as the “best Sofitel in Europe” is a truly special compliment, and we are delighted that you and your friend had such an enjoyable time with us. It is particularly rewarding to read your kind words about the friendliness and professionalism of our ambassadors, as well as your appreciation for the historic character and comfort of The Grand. We are also pleased that you enjoyed the breakfast at Bridges and that your experience was positive throughout your stay. Your comments regarding the comfort and seating arrangement of our bar are equally appreciated and will be shared with the relevant team. Thank you again for your continued loyalty as an ALL Diamond member and for your generous recommendation. We very much look forward to welcoming you both back to Amsterdam for another magnifique stay. Warm regards, Stefan Melcherts General Manager

Dear Mr. G., Thank you very much for your wonderful feedback and for awarding your stay at The Grand a perfect score. We are delighted to read that you felt so well cared for throughout your time with us and that you loved the atmosphere of the hotel. Your kind words about our service, property and culinary experience are truly appreciated. It is especially wonderful to see Niels and Kees mentioned as special contributors to your stay. I will be delighted to share your compliments with them personally, as recognition such as yours means a great deal to our ambassadors. Thank you also for your loyalty as an ALL Gold member and for your lovely words about Sofitel. We very much look forward to welcoming you both back to The Grand for another magnifique experience. Warm regards, Stefan Melcherts General Manager

Dear Raina K. C., Thank you for taking the time to share such detailed feedback following your stay at The Grand. While we are pleased that you appreciated our central location, the cleanliness of your room, and the warm service and atmosphere you experienced in our lounge, I am sorry that your overall stay did not reflect the five star experience we strive to provide. Your comments regarding the comfort of the mattress and the functionality of the bathroom have been carefully noted. The Sofitel MyBed is designed to provide exceptional comfort, and we regret that your experience did not reflect this. We have also shared your feedback regarding the connectivity and functionality of My Media with the relevant team. I am particularly sorry to read about your experience at breakfast at Bridges. The waiting time, organization of the buffet and interaction upon requesting another table clearly affected your experience. Your detailed suggestions regarding the buffet layout and presentation are valuable and will be shared with our Food & Beverage team. Thank you again for your constructive feedback. We sincerely hope to have the opportunity to welcome you back and provide the refined and attentive experience you expected from The Grand. Warm regards, Sam Visscher Guest Relations Officer

Dear Ms. T. Thank you very much for sharing your wonderful feedback following your stay at The Grand. It is a great compliment to read that, after 25 years of visiting five star hotels in Amsterdam, you consider The Grand among your top three. We are delighted that you felt so warmly welcomed by our ambassadors and appreciated the room upgrade, as well as your experiences at the Sofitel SPA, our restaurants and bars. It is especially rewarding to hear that our team came across as genuinely friendly and worked so well together. We are also pleased that breakfast at Bridges was something to look forward to each morning and that you enjoyed the beautifully presented and well balanced cocktails. I am sorry, however, that the comfort of our Sofitel MyBed did not meet your expectations, despite our team changing the topper after your first night. We truly appreciate you highlighting this, as your comfort remains an essential part of the experience we wish to provide. Thank you again for your generous recommendation. We very much hope to welcome you both back to The Grand during one of your future visits to Amsterdam. Warm regards, Stefan Melcherts General Manager