Dear Sir, Thank you for taking the time to share your experience with us. We are delighted to hear that you appreciated our location, as well as the welcome and availability of our team. However, we are sincerely sorry to learn about your experience regarding the insect bites. This situation does not reflect our quality standards, and we fully understand how unpleasant and concerning this must have been for you. We would appreciate receiving more details regarding the bites you experienced. Indeed, it appears that our team was not made aware of any presence of insects in your room during your stay. We therefore remain at your disposal at the following email address: h0…, should you wish to provide us with further information about what happened. Nevertheless, we will ask our housekeeping team to carry out a thorough inspection of the room in order to prevent any similar issue from occurring. Regarding access to the hotel outside reception hours, we are sorry for any inconvenience caused. The main entrance to our ibis budget Bordeaux Mériadeck hotel is indeed closed during the night in order to ensure that access is controlled and secured through the entrance of the adjoining ibis hotel. We will remind our team of the importance of clearly informing our guests about the access arrangements for late arrivals. Thank you once again for your comments, which help us identify areas where we can improve. We hope to have the opportunity to welcome you again and provide you with a fully satisfactory experience. Kind regards, Mathieu Front Office Leader

Dear Sir, Thank you for taking the time to share your experience with us. We sincerely regret that your stay did not meet your expectations. We are sorry to hear that you were disappointed with the size of our rooms and bathrooms. Our hotel meets the standards of the ibis budget brand, a 2-star economy hotel. The characteristics and dimensions of our rooms are available on the various booking websites, allowing our guests to choose their accommodation with full knowledge of its features. Regarding the booking of the three rooms, we regret the difficulties you encountered when communicating with our team. We can see that your rooms were booked through an intermediary, who is the only party able to make changes or cancellations to your reservation. We therefore invite you to contact this intermediary to ensure that your request to cancel one of the rooms was properly taken into account within the cancellation period specified by the selected rate. Finally, your comments regarding cleanliness and insect bites are being taken very seriously. This type of situation does not reflect the level of quality we aim to provide to our guests. We will forward your comments to our housekeeping manager so that the necessary checks can be carried out. We sincerely regret that these various issues had such a negative impact on your experience and that you left our hotel with such a poor impression. We remain at your disposal should you wish to share any suggestions for improvement or if you have any further questions. We wish you an excellent day. Kind regards, Mathieu, Leader of reception

Dear Madam, Sir, Thank you for taking the time to share your detailed feedback. We are sincerely sorry that the size and layout of your room made your stay uncomfortable, particularly when moving around the bed or using the bathroom. As an ibis budget hotel, our rooms are designed according to the brand’s standards, with the aim of providing practical and affordable accommodation while optimizing the available space. We also understand your comments regarding the limited storage and hanging facilities. We appreciate that the two fixed hangers may not have been sufficient, especially for longer garments, and that additional hooks or shelves would have made the room more practical. Your suggestions have been noted and will be shared with our team. We also provide information about the room dimensions and photos illustrating the layout on our various booking websites, allowing guests to better anticipate the available space before their stay. We regret that the room did not provide the level of comfort and practicality you were expecting. Thank you again for your constructive feedback, which helps us identify areas where improvements could be made. We hope to have the opportunity to welcome you again and provide you with a more satisfying experience. Kind regards, Mathieu, Leader of reception

Bonjour Monsieur, Nous vous remercions d'avoir partagé votre expérience. Nous sommes sincèrement désolés pour l'attente rencontrée lors de votre arrivée. Lors de certaines périodes de forte affluence, notre établissement peut connaître un nombre élevé d'arrivées simultanées. Toutefois, cela ne doit pas impacter la qualité de l'accueil que nous souhaitons offrir à nos clients. Nous travaillons activement à améliorer la fluidité de nos enregistrements afin de réduire ces temps d'attente. Nous apprécions également votre note positive concernant la propreté de notre établissement. Nous espérons avoir l'occasion de vous accueillir à nouveau et de vous offrir une expérience plus conforme à vos attentes. Nous vous souhaitons une excellente journée. Cordialement, Mathieu Leader de réception

Dear Sir, Thank you for taking the time to share your experience. We are delighted to hear that you appreciated our hotel's location and its convenient access to Bordeaux city centre. We are pleased that you enjoyed the nearby surroundings, including the riverside area, the variety of restaurants, bars, and shopping opportunities available within walking distance. We also appreciate your comment regarding traffic conditions when travelling by car. Bordeaux can indeed experience busy periods, and we recommend allowing some additional travel time to ensure a more comfortable arrival. We hope to have the pleasure of welcoming you again soon for another enjoyable stay. Kind regards, Leader of reception

Dear Guest, Thank you so much for your perfect score and for this wonderful review! We are absolutely delighted to hear that you enjoyed your stay with us. It is great to know that our location, right opposite the tram stop from the airport, made your arrival so convenient, and that you found it easy to walk to the heart of Bordeaux from our hotel. We are also thrilled that our rooms met your expectations in terms of comfort and that our team was helpful throughout your stay. Your kind words about our restaurant are equally appreciated and will be shared with our entire team. We hope to have the pleasure of welcoming you back very soon for another great stay in Bordeaux! Kind regards, Junypsie from the ibis budget Bordeaux Centre Mériadeck team

Dear Mr P., Thank you for your feedback. We are sorry to hear that the air conditioning did not meet your expectations during the recent high temperatures. We understand how important a comfortable room temperature is, especially during periods of extreme heat, and we regret any inconvenience caused. We also acknowledge your comments regarding the room size and storage space for three persons. Our rooms are designed according to a specific concept, and their dimensions are indicated at the time of booking to help guests select the most suitable option for their needs. Your remarks have been shared with our team as part of our ongoing efforts to improve our services. We hope to have the opportunity to welcome you again under more comfortable conditions. Best regards, Victor Company - Front desk assistant manager

Hello, Thank you for taking the time to share your experience with us. We are delighted to hear that you found our hotel conveniently located and comfortable for a short stay. It is always rewarding to know that our guests enjoyed their overall experience. We also appreciate your constructive feedback regarding the breakfast area and the bathroom amenities. Guest comments are extremely valuable to us, and your observations will be taken into consideration as part of our ongoing efforts to improve the quality of our services and facilities. We hope to have the pleasure of welcoming you again on your next visit to Bordeaux. Kind regards, Junypsie ibis Budget Bordeaux Centre Mériadeck Team

Dear Guest, Thank you so much for your kind review and for highlighting the positives of your stay with us. We are delighted to hear that our location, facilities, and the friendliness of our team met your expectations. Your kind words mean a great deal to our staff. However, we sincerely apologize for the inconvenience caused by other guests smoking in their rooms. We would like to remind you that our hotel is strictly non-smoking, and smoking inside the rooms is absolutely prohibited. We take this matter very seriously and will reinforce our monitoring to ensure that all guests respect this rule and that such situations do not occur again in the future. We hope to have the pleasure of welcoming you back for a more comfortable stay. Warm regards, Junypsie Ibis Budget Bordeaux Centre Mériadeck Team

Dear Madam, Thank you for taking the time to share your experience following your stay. We are delighted that you appreciated the hotel’s location, the proximity of public transport, as well as the nearby restaurants and cafés, which make it easy to explore the city center. We are also pleased to read that you found the room clean and comfortable, and that you generally enjoyed the breakfast. Regarding the room size, our rooms are indeed designed according to the standards of the ibis Budget brand, with an optimized layout to provide a functional and affordable stay. We also take note of your comment regarding the eggs at breakfast. We hope to have the pleasure of welcoming you again during a future stay. Kind regards, Mathieu, Leader of reception

Dear Mr C., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards, The Front Desk Team

Dear Madam, First of all, we would like to sincerely apologize for your disappointment regarding the room assigned to you during your stay at our Ibis Budget Bordeaux Mériadeck hotel. We regret that the size of your room did not meet your expectations. Please note that we offer some rooms facing the interior of the hotel, ensuring greater quietness, as well as others facing the outside. Our reception team is available day and night to offer you a room change in case of any dissatisfaction. We would also like to inform you that the size of our rooms complies with the standards of the Ibis Budget brand, a 2-star economy category. We remain at your disposal to collect your suggestions for improvement. We wish you a very pleasant day. Yours sincerely, Mathieu, Leader of reception

Bonjour Madame, Nous souhaitons tout d'abord vous remercier pour votre excellent retour concernant notre personnel d'accueil ainsi que la propreté de notre établissement. Nous regrettons cependant que la chambre qui vous a été attribuée n'ait pas été à la hauteur de vos attentes. Nous allons faire part à notre service technique de la problématique liée à l'ouverture de la porte de douche. Nous sommes ravis que vous ayez pu apprécier une chambre plus spacieuse du côté ibis 3 étoiles, commun à notre établissement. Concernant la différence à régler pour ce changement d'hôtel, nous sommes navrés de votre déception. Cela s'explique par la différence de classification entre notre catégorie 2 étoiles ibis budget et 3 étoiles ibis. Nous restons disponibles afin de recueillir vos suggestions d'amélioration. Nous vous souhaitons une excellente journée. Cordialement, Mathieu, Leader de réception