Bonjour Monsieur, Nous vous remercions d'avoir partagé votre expérience. Nous sommes sincèrement désolés pour l'attente rencontrée lors de votre arrivée. Lors de certaines périodes de forte affluence, notre établissement peut connaître un nombre élevé d'arrivées simultanées. Toutefois, cela ne doit pas impacter la qualité de l'accueil que nous souhaitons offrir à nos clients. Nous travaillons activement à améliorer la fluidité de nos enregistrements afin de réduire ces temps d'attente. Nous apprécions également votre note positive concernant la propreté de notre établissement. Nous espérons avoir l'occasion de vous accueillir à nouveau et de vous offrir une expérience plus conforme à vos attentes. Nous vous souhaitons une excellente journée. Cordialement, Mathieu Leader de réception

Dear Sir, Thank you for taking the time to share your experience. We are delighted to hear that you appreciated our hotel's location and its convenient access to Bordeaux city centre. We are pleased that you enjoyed the nearby surroundings, including the riverside area, the variety of restaurants, bars, and shopping opportunities available within walking distance. We also appreciate your comment regarding traffic conditions when travelling by car. Bordeaux can indeed experience busy periods, and we recommend allowing some additional travel time to ensure a more comfortable arrival. We hope to have the pleasure of welcoming you again soon for another enjoyable stay. Kind regards, Leader of reception

Dear Guest, Thank you so much for your perfect score and for this wonderful review! We are absolutely delighted to hear that you enjoyed your stay with us. It is great to know that our location, right opposite the tram stop from the airport, made your arrival so convenient, and that you found it easy to walk to the heart of Bordeaux from our hotel. We are also thrilled that our rooms met your expectations in terms of comfort and that our team was helpful throughout your stay. Your kind words about our restaurant are equally appreciated and will be shared with our entire team. We hope to have the pleasure of welcoming you back very soon for another great stay in Bordeaux! Kind regards, Junypsie from the ibis budget Bordeaux Centre Mériadeck team

Dear Mr P., Thank you for your feedback. We are sorry to hear that the air conditioning did not meet your expectations during the recent high temperatures. We understand how important a comfortable room temperature is, especially during periods of extreme heat, and we regret any inconvenience caused. We also acknowledge your comments regarding the room size and storage space for three persons. Our rooms are designed according to a specific concept, and their dimensions are indicated at the time of booking to help guests select the most suitable option for their needs. Your remarks have been shared with our team as part of our ongoing efforts to improve our services. We hope to have the opportunity to welcome you again under more comfortable conditions. Best regards, Victor Company - Front desk assistant manager

Hello, Thank you for taking the time to share your experience with us. We are delighted to hear that you found our hotel conveniently located and comfortable for a short stay. It is always rewarding to know that our guests enjoyed their overall experience. We also appreciate your constructive feedback regarding the breakfast area and the bathroom amenities. Guest comments are extremely valuable to us, and your observations will be taken into consideration as part of our ongoing efforts to improve the quality of our services and facilities. We hope to have the pleasure of welcoming you again on your next visit to Bordeaux. Kind regards, Junypsie ibis Budget Bordeaux Centre Mériadeck Team

Dear Guest, Thank you so much for your kind review and for highlighting the positives of your stay with us. We are delighted to hear that our location, facilities, and the friendliness of our team met your expectations. Your kind words mean a great deal to our staff. However, we sincerely apologize for the inconvenience caused by other guests smoking in their rooms. We would like to remind you that our hotel is strictly non-smoking, and smoking inside the rooms is absolutely prohibited. We take this matter very seriously and will reinforce our monitoring to ensure that all guests respect this rule and that such situations do not occur again in the future. We hope to have the pleasure of welcoming you back for a more comfortable stay. Warm regards, Junypsie Ibis Budget Bordeaux Centre Mériadeck Team

Dear Madam, Thank you for taking the time to share your experience following your stay. We are delighted that you appreciated the hotel’s location, the proximity of public transport, as well as the nearby restaurants and cafés, which make it easy to explore the city center. We are also pleased to read that you found the room clean and comfortable, and that you generally enjoyed the breakfast. Regarding the room size, our rooms are indeed designed according to the standards of the ibis Budget brand, with an optimized layout to provide a functional and affordable stay. We also take note of your comment regarding the eggs at breakfast. We hope to have the pleasure of welcoming you again during a future stay. Kind regards, Mathieu, Leader of reception

Dear Mr C., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards, The Front Desk Team

Dear Madam, First of all, we would like to sincerely apologize for your disappointment regarding the room assigned to you during your stay at our Ibis Budget Bordeaux Mériadeck hotel. We regret that the size of your room did not meet your expectations. Please note that we offer some rooms facing the interior of the hotel, ensuring greater quietness, as well as others facing the outside. Our reception team is available day and night to offer you a room change in case of any dissatisfaction. We would also like to inform you that the size of our rooms complies with the standards of the Ibis Budget brand, a 2-star economy category. We remain at your disposal to collect your suggestions for improvement. We wish you a very pleasant day. Yours sincerely, Mathieu, Leader of reception

Bonjour Madame, Nous souhaitons tout d'abord vous remercier pour votre excellent retour concernant notre personnel d'accueil ainsi que la propreté de notre établissement. Nous regrettons cependant que la chambre qui vous a été attribuée n'ait pas été à la hauteur de vos attentes. Nous allons faire part à notre service technique de la problématique liée à l'ouverture de la porte de douche. Nous sommes ravis que vous ayez pu apprécier une chambre plus spacieuse du côté ibis 3 étoiles, commun à notre établissement. Concernant la différence à régler pour ce changement d'hôtel, nous sommes navrés de votre déception. Cela s'explique par la différence de classification entre notre catégorie 2 étoiles ibis budget et 3 étoiles ibis. Nous restons disponibles afin de recueillir vos suggestions d'amélioration. Nous vous souhaitons une excellente journée. Cordialement, Mathieu, Leader de réception

Madam, We are sincerely sorry to hear that your stay did not meet your expectations. However, we would like to provide some important clarifications regarding your comment. As soon as you came to the reception to report your concern, our team immediately arranged for **a complete and thorough inspection of the room**. Following this inspection, **no presence of bed bugs was found**. Nevertheless, in order to ensure your comfort and peace of mind, we offered you a move to a superior category room, at no additional cost, for the entirety of your stay. We would also like to point out that bed bugs are not related to a lack of hygiene or cleanliness within an establishment. These insects are most often transported unintentionally during travel, particularly through luggage, clothing, or personal belongings. This is why they can sometimes be introduced into places that receive the public, even when strict cleanliness and control standards are maintained. Guest satisfaction and well-being remain our top priorities, and we always take any concern very seriously in order to respond quickly and professionally. We hope to have the opportunity to welcome you again and provide you with a fully satisfactory experience. Kind regards, Marion Responsable hébergement

Dear Guest, Thank you sincerely for taking the time to share your experience following your stay with us. We are delighted to learn that you enjoyed a comfortable night’s sleep and appreciated the quality of our bedding, which is an essential element of a pleasant stay. We are also very pleased that our central location, just a short walk from the tram station, contributed positively to your visit and made it easier for you to explore Bordeaux and its surroundings. Your kind words regarding the politeness, professionalism, and attentiveness of our team are truly appreciated and will be gladly shared with our staff, for whom guest satisfaction remains a top priority. Concerning the room size, our accommodations are designed in line with the ibis budget 2-star concept, offering optimized and functional spaces while maintaining competitive rates in the heart of the city. We would be delighted to welcome you again during a future stay in Bordeaux. Kind regards, Junypsie – Ibis Bordeaux Centre Mériadeck Team

Hello, Thank you very much for taking the time to share your detailed feedback following your stay with us. We are delighted that you enjoyed our excellent location, which is indeed one of the main strengths of our hotel, as well as the cleanliness of the room and our breakfast, and we truly appreciate your positive comments on these points. Regarding the room size and storage space, our rooms are designed according to the standards of an ibis budget 2-star hotel, allowing us to offer attractive and affordable rates while maintaining comfort and functionality. We understand, however, that the space can feel limited, especially for two people or with larger luggage, and we sincerely appreciate your understanding. Your feedback is very valuable to us as it helps us continue to improve our guests’ experience. We thank you for choosing our hotel and hope to have the pleasure of welcoming you again during your next visit to Bordeaux. Kind regards, Junypsie from the ibis budget Bordeaux Centre Mériadeck team

Dear Madam, We would like to thank you for your excellent rating and your comment following your stay at our hotel, the Ibis Budget Bordeaux Mériadeck. We hope to have the pleasure of welcoming you again on a future stay. We wish you a pleasant day. Kind regards, Mathieu, Brigade Leader

Madame, Monsieur, Nous vous remercions d’avoir pris le temps de partager votre expérience suite à votre séjour dans notre établissement. Nous sommes ravis que vous ayez apprécié notre emplacement, la propreté des chambres et l’amabilité de notre personnel. Nous prenons note de votre remarque concernant la télévision et veillerons à vérifier la réception des chaînes pour améliorer le confort de nos clients. Nous sommes également heureux que vous ayez apprécié le petit-déjeuner et le geste du bon pour boisson lors d’un ménage manqué. Vos commentaires positifs et constructifs nous encouragent à maintenir et améliorer la qualité de nos services. Nous espérons avoir le plaisir de vous accueillir à nouveau lors d’un prochain séjour à Bordeaux. Cordialement, Mathieu, Chef de Brigade