Novotel Bordeaux Centre Hotel 4 stars

Thoroughly enjoyed our stay. Always get a high standard with Novotel.

stay was ok. However when I book a room with a certain price, I am expecting something good. The lobby and the entrance of the hotel are totally chaotic. And no indication of course of that when I booked mine.

It would have been nice to have known that the hotel was a building site. Arrived in heavy rain and had to walk down steps to get a lift up to reception. The walkway was subsequently opened for easier access. Staff were efficient and friendly and the room was fine. Restaurant and bar were being refurbished so there was only a small area to sit in. The hotel certainly didn’t look like the photos on the website!

de to feel welcome but work on improvements was very disturbing, noisy and smelly

Incredibly disappointing. Booked to stay for my partner’s 40th birthday. Specifically picked this hotel because it had a restaurant and room service and we have two young children so this was very important. However, when we arrived we discovered that the hotel is a building site, the lobby is covered in scaffolding, dust and plastic and the restaurant closed except for breakfast. Our bedroom was small but adequate, however it was incredibly hot and was impossible to cool it down as there was no aircon, and we couldn’t keep the window open as it’s opposite a fire station and on a busy road. Spoilt an important weekend, very disappointing. The staff were however very friendly and helpful.

I don't think I'll come back; - started with a very long check-in (two people involved!) - no welcome drink as platinum member - the whole reception area was a mess because of re-work (I can understand that part but you could also mention it on the web site so that when booking clients are informed) - room keys didn't work 3 times during my stay (1 day only) - breakfast room was packed , very unpleasant experience - my minibar was empty

At the time of booking, I asked for a room with a view. On the contrary, we were alloted a room on the first floor with a back street view. At the time of booking, no information was given that some refurbishment work was going on. When we checked in, we could hear the construction / refurbishment noise in our rooms. Despite many pleas to change the room, I was always told that this is the only room that they have. I am sorry to say I was not happy at all. I regret the booking.

One night, breakfast was expensive for what you got.

Comfortable hotel. Had building works going on which was annoying. Breakfast awful. Did not cater for English at breakfast very well. Had to buy own tea bags and milk. Other hotels were closer to town centre.

As the hotel is under major renovation, the hotel experience that is left is very low (i would say it is limited to the the hotel room). No lobby, no proper reception desk, no good cafe for breakfast... strange that the responsible did not think about "softening" the experience. I felt like I was renting airBnB- from the street to the room, with no experience at all. I must admit that I also left one night before as nothing kept me in the hotel.

As usual the room was good, but if I had known that the reception area, breakfast room and restaurant were under refurbishment, then i would have broke another Accor hotel in Bordeaux for my stay. I was pleased that I used some of my reward points for the booking, otherwise it would not have been value for money this time.

The room was very comfortable and the location great. We were disappointed that the recption & bar area were under renovation. This meant that there was nowhere nice for us to relax with our friends for a drink in the evenings. This was not advised to us at the time of booking.

Once I realised the hotel was under construction I tried to cancel the booking but I was not allowed. The restaurant bar area was awful and the breakfast was equally bad. There was no hot water in the big burner, no scrambled eggs left and I had to ask for them. The lady who checked us in was quite unhelpful when I asked about the carpark. I was surprised that the hotel did not have a special rate with them.

Overall negative. On second night we couldn’t access our room with no keys working and no solution for several hours

Don't have instruction how to park upon arrival at front door was a problem for us as lobby is at 2nd floor. Front desk service is helpful but small area is full with people. The room is great and we love the stay! We purchased two breakfasts but the coffee machine was broken. The hot dishes (ex. bacon, string bean...) at breakfast was good the first day but the second day was the leftover from the first day, it wasn't fresh...