Novotel Bordeaux Centre Hotel 4 stars

Once I realised the hotel was under construction I tried to cancel the booking but I was not allowed. The restaurant bar area was awful and the breakfast was equally bad. There was no hot water in the big burner, no scrambled eggs left and I had to ask for them. The lady who checked us in was quite unhelpful when I asked about the carpark. I was surprised that the hotel did not have a special rate with them.

Overall negative. On second night we couldn’t access our room with no keys working and no solution for several hours

Don't have instruction how to park upon arrival at front door was a problem for us as lobby is at 2nd floor. Front desk service is helpful but small area is full with people. The room is great and we love the stay! We purchased two breakfasts but the coffee machine was broken. The hot dishes (ex. bacon, string bean...) at breakfast was good the first day but the second day was the leftover from the first day, it wasn't fresh...

An average Novotel hotel, decent room but poor facilities

Agradable

Parfait

This Nivotel looks like a 3 stars Hotel

My family had a great time in Bordeaux, the hotel is in perfect location. Walking distance to most of the tourist attractions about 15 mins walk to the main shopping streets. The bed is comfortable, room is clean and good size. Staff are helpful and friendly. Location is in a quiet place we did not hear any loud noise from the outside we had a great sleep. There is a supermarket across the hotel and restaurants nearby. Im so glad i booked this hotel. Highly recommended.

The hotel is a short walk from the Bordeaux historic center. My room was clean, comfortable & quiet. The breakfast offered a nice variety. The staff were very helpful providing directions and help with local transportation. There was construction underway, but not noticeable. Highly recommended!

Staff were so friendly, welcoming, and helpful. Room was clean, comfortable. Location was convenient. We are very grateful for the thoughtful note and local attraction passes, when we arrived. We felt so welcomed!

Good breakfast. Nice bedroom but one side of bed too close to the wall and bath not practical. Too high and not safety handle bar

A nice 3 night stay for work. Rooms were comfortable, staff were helpful and the breakfast was ok. The hotel is in a very convenient location, near to the centre and close to Tram lines.

In general it was good. Quiet, clean room. We were a bit disappointed with the check in as the receptionist was a little rude but that could have been because of the language. I tried speaking in French and English and she sawwe spoke Spanish so she spoke to us in Spanish. She was a little brusque. The thing that annoyed us most was the fact that there were few amenities in the bathroom. The receptionist said as ours was not an executive room there was only soap and gel. Another receptionist however was kind enough to give us some shampoo and conditioner. Apart from the above, our stay was adequate.

I would have rated my overall experience a 10, but I am still waiting on my deposit to be returned. I had to give €150.00 (€50.00) a night for a deposit. At checkout, they said they had to take out for €6.00 for taxes, but a I type this, no money has been returned. I travel throughout Europe - 8 trips annually - and this is the only hotel that requires a deposit. I had paid for the 3 nights 3 months ago. Unacceptable and Tripadvisor will hear about it.

Ok. Bed sheet was clean however stained. No late bar for residents. Not enough seating in reception. Unaware of city tax on checking out