Hotel Mercure Bordeaux Centre Ville 4 stars

Positioned in the centre of a city clogged by cars that have made way for a new tram system making trip from airport laborious. Check-in was efficient and quick, the room adequate. Had a burger in the hotel restaurant which was poor at best. Breakfast was of a high standard although crockery had all the signs of multiple times through the dish washer. Staff at reception fab, helpful & genuinely nice people.

A fine stay. Excellent?Not quite.First impression:we were not given a welcome drink voucher;I had to go back later and ask for one.The young lady said she could not find my file/status when we walked in.Obviously we were not expected. I take it that the hotel does not do upgrade(or was full).The room was nice and quiet,though. Breakfast was good and I welcomed the use of corn(or whatever material)for jam.Next stop using plastic beakers in the bathroom.

Very clean room, comfortable bed, great pillows. Tiny tiny room, especially given it was a Privelege room - one step on any direction from the bed and you were at the wall. Very surprised to have single use paper and plastic cups in the room, not very eco. Pointless express checkout as breakfast is automatically charged so you have to go to reception to get the charge removed. Expensive parking. Miserable barmaid. Other staff lovely.

Despite a mistake in my booking, I was perfectly assisted by the staff who managed to accommodate my request and even beyond. Also the room was clean and modern. I recommend!

Beautiful building however we didnt like the modern designed annex. Bedside lights on a table behind our beds just didnt feel right.

We were upgrade to Privilege room with more space and free mini bar drinks as well as coffee. As I requested I received one of the upper floors room.

Hotel surprised us by being so cosy in spite of the 70ś concrete building. Very friendly welcome greeting and very relaxed and informal check in. Excellent Classic room with all necessary amenities. The restaurant Sans Pression was nice to end the evening in and their excellent ham and cheese toast was extremely tasty. Breakfast was so good and rich with hot and dold dishes. Very good coffee and juices and good bread selection. Also nice lay out of the breakfast room on 2nd floor. Nice staff everywhere. Location tops and parking in garage only 25 m from reception. Can highly recommend this hotel with a very favourable rate.

Clean room, comfy beds, excellent bathroom for the wheelchair, friendly and helpful staff, excellent breakfast. Nice easy access to the tramway.

Great room and service

As soon as we arrived we were greeted by the most friendly and welcoming and helpful member of staff! We were very impressed

The rooms are clean and the staff are so helpful. However I still have a pending amount of £170.85 on my credit card which apparently is room credit if we need it. This now needs to come off as we paid our bill.

In road to main entrance, from outside the hotel architecture looks a little outdated. However, hotel interior has been recently refurbished, perception is improving after checking in,. The looby is quite cosy, and the staff is well trained and friendly. Breakfast is good.

The hotel is in a good location for walking around Bordeaux. It is clean and functional. Disappointing that there was only 1 small bottle of water in a twin room and no other 'consumables'. The bed was comfortable and clean. The corridors were noisy from early morning (6am), but all in all it was value for money.

Didnt expect too much from a city centre hotel. Exterior not very inviting....but what a pleasure inside! Excellent staff , very clean, a credit to the Mercure Hotel chain

Good size room very clean. Two milk jiggers for two people for two nights not acceptable. One small bottle of water for two people and one bar of soap. Very mean on the accessories.