Terrible Wi-Fi - essentially nonfunctional. Could not use to make reservations, or buy tickets. Staff for the most part was indifferent. Breakfast was nice. Not sure that the location was worth it. All in all, an ok experience.

Bed was not comfortable at all, the location is not that good, and the decor was bland. All this is fine when you pay 50 euros, but at 150 euros, it’s unacceptably too expensive. Won’t stay again.

Well located, good rooms and good breakfast

We have a lovely 2 lovely nights at the hotel. Rooms were a great size, comfortable and the hotel is perfectly located.

Well located, staff nice. The hotel seems to have been somehow renovated recently but it still looks old and outdated is some aspects. The low high ceiling of the reception isn’t welcoming and our room and floor had a strange smell. Bellow the standard of other Mercure we’ve been.

Entering the hotel we were not greeted by anyone, instead waiting by the reception desk for the member of staff to finish serving customers at the bar, and then proceed to close down the bar before acknowledging us. Having Already checked-in online and paid the pre-authorisation, I was then told that I had not done this by the person at the desk. I disagreed, but they told me I was wrong and must pay again (upon checking my statement I have indeed been charged twice for this pre-authorisation). We were then given our room card, but not told which room or floor, or where the lifts were as she walked off, leaving us to find our own way. Not what I expect from a 4* hotel. The room was adequate, however the pillows were terrible quality. Many of the room doors next to our did not seem to have any device to slow their closure, meaning we were woken up at every hour as people were coming and going with slamming doors. If you want a warm welcome and a good nights sleep, do not stay here.

Absolutely nothing to complain about.

We have been loyal members of Accor hotels and gave preference to Mercure hotels in our travels during the past two years. Up to this point it has been a great experience, until we stayed in Mercure Hotel Centre-Ville Bordeaux. Terribly disappointed in location, lack of COVID related protocols, but more importantly in customer service for Accor members.

Staff very helpful and adhering to Covid-19 rules. Hotel was clean with all necessary means to keep Covid at bay! Meals, ie dinner/breakfast were taken in room. We had to collect dinner when telephoned by staff but breakfast was delivered to room at specified time. It was all very efficient and friendly. Would recommend hotel to friends for visit to Bordeaux as its very central for walking to City Centre and commerce. Obviously even more so in non-Covid times. Our second stay at hotel for visits to Prefecture which is 3 min. walk away.

In road to main entrance, from outside the hotel architecture looks a little outdated. However, hotel interior has been recently refurbished, perception is improving after checking in,. The looby is quite cosy, and the staff is well trained and friendly. Breakfast is good.

Found the location very disappointing. Hotel is surrounded by concrete blocks. Looks like being in the Barbican Centre. Room was fine but stained carpets in hallways. Walking distance to centre but there are closer cheaper options for that. Breakfast nothing out of ordinary. Would prefer something else next time.

Cannot praise this city centre Hotel enough. From arrival where the staff were extremely pleasant efficient and welcoming to the condition and cleanliness of the room it was clear we had made a good choice. The breakfast was excellent. The Hotel location is very good for getting around the city. The value for what we experienced was superb, we have stayed in far more expensive Hotels and not had anything like the experience we had here.

Spent 2 nights here. Excellent location as just 100m from airport bus no1. Rather unattractive from the outside and rooms had no view but were comfortable and air-con worked well. Close to old town as well so not far to walk to shops and attractions. Breakfast not quite as varied as some hotels but still plenty of choice. Staff we met excellent . Four star hotel but not quite as many amenities as other Mercure ( no gym/pool etc)

We enjoyed our stay and found the location handy. We did find the lack of a reception desk unhelpful when queries arose, though the staff who had to multi-task were friendly. Our room was pleasant and bed very comfortable but the lack of drawers or shelves made unpacking problematic.

Located not far from Cathedral Square although less than inspring immediate vicinity. Sizeable room & ensuite, comfortable bed. Very limited drawer space (ie non existant). Lift capcity inadequate so good exercise climbing stairs