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Hotel Mercure Bordeaux Centre Ville 4 stars

Customer review rating 4.1/5 6,928 reviews

ALLSAFE approved hotel

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Hotel Mercure Bordeaux Centre Ville
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+ 11 Services

Hotel extras

  • A 5-minute walk from the historic center and main tourist attractions

  • Certified ALLSAFE by Bureau Veritas

  • 700m2 of catering spaces / flexible seminar rooms

  • Le Sans Pression, to enjoy local, seasonal gourmet cuisine.

  • Web Corner and free WIFI throughout the hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing Paying
  • Boutique Gourmande
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre (nearby)
  • Hammam (nearby)
Business services
  • 13 Meeting room(s)
  • Self service business centre
  • Copy/print service available Paying

Hotel location

Hotel Mercure Bordeaux Centre Ville

5 rue Robert Lateulade
33000 bordeaux
france

Tel: +33556564343

Fax: (+33)5/56965059

Check-in from 14h00

Check out up to 12h00

  • GARE SAINT JEAN :  1 Centre commercial Meriadeck

  • MERCURE BORDEAUX CENTRE :  A MERIADECK

  • By plane

    BOD MERIGNAC At 8km / 4.97 miles

  • By plane

    MERIGNAC AIRPORT At 9.8km / 6.09 miles

  • By car

    SORTIE 11 A At 12km / 7.5 miles

  • By car

    SORTIE 21 At 12km / 7.5 miles

  • By train

    BORDEAUX ST JEAN At 4km / 0 miles

  • By train

    BORDEAUX SAINT JEAN At 4km / 2.49 miles

GPS :44.83851, -0.586266

Our accommodation(s)

In between two tours or after a day of meetings, enjoy a relaxing break in one of our 196 bedrooms. Discover stylish, contemporary decoration offering all the comfort you need to re-energize. Feel free to choose between a Standard Room or one of our Privilege Rooms for extra comfort: Dodo mattress topper, memory foam pillows, Nuxe beauty products, Nespresso coffee maker, bathrobe and slippers.

Our restaurants and bars

SANS PRESSION

Our restaurant's gourmet cuisine reflects the spirit of the times and best regional products. Try the Croque "Sans Pression" and our range of local beers. Sans Pression, yes, but above all with Passion!

Non contractual photo

SANS PRESSION

Sans Pression offer beer lovers a fine selection of 25 bottled beers. You can also take advice from our team to discover our local wines or unusual cocktails.

Non contractual photo

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 250

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
Hotel Mercure Bordeaux Centre Ville

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

6,928 reviews

tripadvisor

TripAdvisor Rating 4.0/5

212 reviews

Well service

Customer review rating 5.0/5

David A. Business - 29/07/2021 Confirmed reviews ALL

It was grate. Thanks to Colin and Anthony And all the others. They gaved me the best servce ever as alwayes.

Dear DAVID A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

This hotel is different than other Accor hotels as it discriminates between the guests.

Customer review rating 1.5/5

Ranjeeta B. Families - 27/07/2021 Confirmed reviews ALL

I am a Accor member and had stayed in standard or classic rooms in many Accor hotel and all had tea or coffee making facilities in the room itself, but this Mercure Bordeaux Hotel is the only one that doesn't provide the tea and coffee making facilities in the standard rooms as it's only for the superior and upwards. Therefore I feel it's not following the Accor standards and is discriminating between the guests. I was very extremely disappointed and angry over this matter. It has failed being an true guest friendly Accor hotel. I would really like action to be taken regarding this matter.

Very good

Customer review rating 4.0/5

Jose Couples - 11/07/2021 Confirmed reviews ALL

Very good, everything as expectes

Dear JOSE U., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Sejour OK

Customer review rating 3.5/5

Patrick Couples - 01/07/2021 Confirmed reviews ALL

Quiet hotel near the center of Bordeaux. Very nice and helpful staff but rather small rooms.

Dear Mr M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located, competent, dedicated and smiling Staff

Customer review rating 4.5/5

Nicolas P. Business - 24/06/2021 Confirmed reviews ALL

the Covid measure are smart, strict without being too intrusive. The welcoming staff is very pleasant and sociable. I was remitted a small gift for having remained faithful to the Mercure brand during the COvid period, I found it touching. My room this time was a bit small, but large bathroom an all amenities and vsry clean. A good single night business stay indeed.

Monsieur P., Nous vous remercions pour vos commentaires suite à votre séjour à l'Hôtel Mercure Bordeaux Centre-Ville. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe, notamment Emilie. Nous sommes ravis que vous ayez aimé notre petit cadeau de bienvenue. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs.

Well located

Customer review rating 4.0/5

S. J. Couples - 18/06/2021 Confirmed reviews ALL

Near the old town reachable on foot and with parking facilities.

Dear Mr S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding the parking, we usually send an explaining mail prior to the arrival when people ask for a parking in their booking. Don't bother using the comment section when you have a special request. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

good service

Customer review rating 5.0/5

Jca Solo - 13/06/2021 Confirmed reviews ALL

good service

Dear JEAN CHRISTOPHE A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit at Bordeaux will be as pleasant as the previous one. Sincerely,

Well located and very good stuff

Customer review rating 5.0/5

David A. Business - 12/05/2021 Confirmed reviews ALL

The service of the front desk was first class. They help a lot, they gaved tips regarded bordeaux and around. They rake care of everything that i needed. Thanks

Dear DAVID A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding WIFI, please be sure that we will transmit your feedback to our technician in order to check and fix it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Mediocre experience

Customer review rating 3.0/5

Marc Business - 12/03/2021 Confirmed reviews ALL

The hotel is located in a decent location, the bed was comfortable and the staff were very kind and friendly. My disappointments are: the tiles in the bathroom around the hot and cold water faucets in the shower were clearly coming off the wall, enabling water to go inside. Water inside = moisture and fungus = not healthy. Plus, around the same tiles it was dirty looking. The food was a big disappointment. The breakfast was overloaded with carbs, a nice hard boiled egg would have been nice to get some protein. The dinners ("plats") were disappointing because they were very small and still not cheap at 15euros. And a small glass of wine is 8euros! And for this price remember that we have to go and pick up our own food. Finally, it was not possible to get cool fresh air into the room. If you opened the window, the noise from loud trucks at 4am was very disturbing. Why no airco?

Dear MARC M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Centre-Ville and I am really pleased to read that you had a great welcome from our staff. However, I am sorry that your experience did not meet your expectations regarding the bathroom and the room service/breakfast; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures with our technician regarding the bathroom of this room to address the problem and prevent future occurrence. Regarding the breakfast, we tried to proposed several products in order to better answer to all guests. However, we will change the menu in few days and we hope these propositions will be more adapted. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Mercure Bordeaux Centre

TripAdvisor rating 4.0/5

SWMBordeaux_France 07/02/2021 TripAdvisor review

Staff very helpful and adhering to Covid-19 rules. Hotel was clean with all necessary means to keep Covid at bay! Meals, ie dinner/breakfast were taken in room. We had to collect dinner when telephoned by staff but breakfast was delivered to room at specified time. It was all very efficient and friendly. Would recommend hotel to friends for visit to Bordeaux as its very central for walking to City Centre and commerce. Obviously even more so in non-Covid times. Our second stay at hotel for visits to Prefecture which is 3 min. walk away.

Thank you for your very nice feedback and recommendation ! Do not hesitate to tell us what we could still improve to have a rating of 5/5? We look forward to welcome you again soon at the Mercure Bordeaux Centre !

Good location for Prefecture

Customer review rating 4.5/5

M. Couples - 04/02/2021 Confirmed reviews ALL

The staff were all very helpful and polite. The hotel was clean and well organised. The only adverse (a little) comment is that the Courtesy pack was somewhat lacking with really only enough items for one person, ie one teabag, one packet of each of the 2 types of coffee, etc. The choice of teas was unusual to say the least. However, Reception were excellent and provided the extra tea, coffee and milk without any problems. Breakfast was confined to the room but was adequate and a reasonable choice of items -not as good as the normal buffet but in the Covid circumstances it was sufficient.

Dear S W M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding the amenities box, be sure that your feedback will be transmitted to the director in order to improve this service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

bon service good service

Customer review rating 5.0/5

Jca Solo - 01/02/2021 Confirmed reviews ALL

good service bon service

Monsieur A., Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Bordeaux Centre-Ville. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs.

Well located

Customer review rating 3.0/5

Rachel B. Couples - 16/01/2021 Confirmed reviews ALL

A very disappointing start. Arrived to be told the half board package I’d booked on the Accor website wasn’t available and this despite having rung the hotel up 4 days previously just before validating the reservation, to check the package was available. The young receptionist I spoke to on the phone was far from helpful, it must be said. She did however confirm half board was available. We’d even cancelled a previous reservation in the Burdigala hotel opposite, because of the half board option at the Mercure. Luckily the young man on reception when we arrived was far pleasanter than the girl I’d had on the phone earlier in the week. He called us later in the day to say they would honour the half board package. We even got offered a bottle of Evian to make up for the disruption.......... To be honest, I don’t go to Mercure hotels to go through this. I will think twice before returning to Mercure We also generally found the level of service lower than expected at such a hotel. No effort to propose a bottle of wine with the meal, masks not work when bringing the breakfast up to the room (the first morning the waiter brought the tray into the bedroom, no mask, the second morning a different waiter told us she couldn’t enter the room, still no mask), nor when speaking to us at the reception most of the time, whether being the perspex screen or not, shower gel bottle empty in the bathroom upon arrival..... To be honest, the only really positive point was the location of the hotel and the room was comfortable.

Poor quality of services

Customer review rating 2.0/5

Patrice Couples - 04/01/2021 Confirmed reviews ALL

People are pleasant and polite. I had to request another room as the bedding was simply awful in the first one (temporary bed probably). Quality of food from room service was weak. I really had the feeling that due to Covid this hotel was not running at full speed.

Confortable and practic

TripAdvisor rating 4.0/5

Radu V Business - 09/12/2019 TripAdvisor review

In road to main entrance, from outside the hotel architecture looks a little outdated. However, hotel interior has been recently refurbished, perception is improving after checking in,. The looby is quite cosy, and the staff is well trained and friendly. Breakfast is good.

Dear Radu V, Thank you for taking the time to share your review following your visit to the Mercure Bordeaux Centre. We appreciate your nice comment regarding our staff and the new decoration of the hotel. Waiting to see you again, Best regards

Better options out there

TripAdvisor rating 3.0/5

ratdancer Friends getaway - 05/10/2019 TripAdvisor review

Found the location very disappointing. Hotel is surrounded by concrete blocks. Looks like being in the Barbican Centre. Room was fine but stained carpets in hallways. Walking distance to centre but there are closer cheaper options for that. Breakfast nothing out of ordinary. Would prefer something else next time.

Dear ratdancer, All the team and I would like to thank you for taking the time to write a comment after your stay at the hotel Mercure Bordeaux Centre Ville. We are really sorry to read that you did not liked the services we proposed you but we really hope you enjoyed your visits of the city. Remaining at your disposal, Best regards

A great good value city centre Hotel

TripAdvisor rating 5.0/5

415tonyg Couples - 22/07/2019 TripAdvisor review

Cannot praise this city centre Hotel enough. From arrival where the staff were extremely pleasant efficient and welcoming to the condition and cleanliness of the room it was clear we had made a good choice. The breakfast was excellent. The Hotel location is very good for getting around the city. The value for what we experienced was superb, we have stayed in far more expensive Hotels and not had anything like the experience we had here.

Dear 415tonyg We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good location

TripAdvisor rating 3.0/5

jd6154 Couples - 14/07/2019 TripAdvisor review

Spent 2 nights here. Excellent location as just 100m from airport bus no1. Rather unattractive from the outside and rooms had no view but were comfortable and air-con worked well. Close to old town as well so not far to walk to shops and attractions. Breakfast not quite as varied as some hotels but still plenty of choice. Staff we met excellent . Four star hotel but not quite as many amenities as other Mercure ( no gym/pool etc)

Dear jd6154, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and the location of the hotel. Mariadeck is the district quarter of Bordeaux with a mol and at 5 minutes from place Gambetta, begining of the city center where you can have several shops and restaurants. Regarding the gym, we have a partnership with one at few meters from the hotel and with the explication in the lift. Do not hesitate to ask us directly at reception in order to explain you the access. I really hope to have the opportunity to welcome you soon at Bordeaux, Sincerely,

A pleasant stay with friendly staff

TripAdvisor rating 4.0/5

Sherpa11102535675 Friends getaway - 04/07/2019 TripAdvisor review

We enjoyed our stay and found the location handy. We did find the lack of a reception desk unhelpful when queries arose, though the staff who had to multi-task were friendly. Our room was pleasant and bed very comfortable but the lack of drawers or shelves made unpacking problematic.

Dear Sherpa11102535675, We would like to thank you for taking the time to write a comment after your stau at the hotel Mercure Bordeaux Centre and we are really pleased to read that you enjoyed your Bordelais trip. All the team will be really pleased from your feedback and we really hope to have the opportunity to welcome you soon, Best regards

Convenience

TripAdvisor rating 4.0/5

CEJ2013 Couples - 09/06/2019 TripAdvisor review

Located not far from Cathedral Square although less than inspring immediate vicinity. Sizeable room & ensuite, comfortable bed. Very limited drawer space (ie non existant). Lift capcity inadequate so good exercise climbing stairs

Dear CEJ2013, We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre Ville. We are delighted to read that you had a great stay and enjoyed your visit at Bordeaux. Thank you for your kind feedback, and we hope to see you again soon, Sincerely,

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