The hotel is not well located. The front entrance is in a street with not much pedestrians making me feel insecure when coming late. The room was big but it was not neat. There were traces of tapes on the wall in the bathroom, some broken elements. Globally the hotel would need a fresh up. The staff was great.

Very helpful staff

We booked to stay at the Mercure at very late notice when our flights were cancelled at Bordeaux airport. The rooms, the food and particularly the staff helped us gain some kind of calmness and pleasure at a very difficult time. I would like to mentioned Lucie - who helped us in so many ways. My experience with other Mercure Hotels I have stayed at has not always been positive. The whole family of four adults felt this experience restored our faith in Mercure hotels. It was excellent.

we booked a room with breakfast. unfortunately we had to leave the last morning very early (5am) The people at the desk did not really know how to arrange some breakfast for that day. 1 person told us there should be a box, another told us we could have a coffee with a croissant, then they said it will be a box again. On the day we left, there seemed to be a small breakfast after all (for the pilots staying there and leaving at the same time as us) It's was too bad we didn't know this, otherwise we could have got up a bit earlier and had breakfast anyway. But that's the only complaint, for the rest we had a nice room and staff was very helpfully and friendly.

Hotel and personal - Very good Room - Regular (no space in the closet few hangers) Restaurant - Very poor