Hotel Mercure Bordeaux Centre Ville 4 stars

The Mercure Centre Ville in Bordeaux is a well appointed hotel with generally good staff and facilities. That makes it a great location for a visit to Bordeaux.

Very good overall. Only slight blemish was my room was cleaned very late which was unfortunate as the bad weather had forced us back to the hotel. The cleaner coming at near 5 disrupted my relaxation. Everything else was very good.

Hotel offered a responsive and satisfactory rearrangement for my booking due to my sudden change in short period of time.

I liked the hotel.very casual atmosphere with friendly staff.nice rooms.i wouldn't call it centre though

Polite and friendly staff, convenient location

Friendly and attentive staff that rapidly and efficiently took care of all needs. Lively ambience in restaurant. Food very acceptable. Hallways and room in itself mediocre. Dark and feeling cramped and boxed in. However the first and second floor (breakfast ) experience outweighed this- thus the overall positive note

Check in was easy. Greeted with a smile. No problems until a little correction need with our final bill. But was corrected without any problems. Centrally located with no problems getting around town.

The hotel staff were very pleasant and eager to please. The room was cold but they brought me a heater. There could have been more electric sockets. Wi Fi was good. Room was clean. Bathroom was nice.

Whilst we have stayed at this hotel previously, on this occasion my wife and I were allocated a room on the 9th floor adjacent to the lift. During the night there was a constant noise coming from the lift mechanism above and/or next to our room which made sleep extremely difficult. The room itself was very small. There was no space to hang clothes nor shelving. The bathroom design was also very basic although it would have been more appropriate to have had a shower cubicle rather than a bath as the bath was not really suitable for the shower nor usable as a bath (for lack of plug and low water pressure)

This is my second time staying at your hotel in the space of 2 months. This time I was disgusted by a supposedly fresh, folded bath towel that smelled horrid when I used it. It might as well have been unwashed and folded back! That was how bad it smelled.

Émilie and Anthony were wonderful concierges. They understood our needs. The restaurant was lovely also. The ambience of the hotel welcoming. The breakfast plentiful. The rooms could have used more light. Especially in the bathroom.

Excellent welcome by staff to start the stay, good facilities and location to explore Bordeaux.

The experience was positive. The hotel staff were helpful and friendly f although the hotel system does mean there is minimum contact and interaction. I was a little surprised that I was not asked to confirm room no at breakfast - most hotels check this.

All the staff were very helpful.

Great central location hotel with exceptional staff . Refurbished rooms with super quality beds and furnishings. Excellent facilities,plus a great bar