Hotel Mercure Bordeaux Centre Ville 4 stars

very good i would come back

Smooth experience for a one night stay : spacious and very clean Room, spacious bathroom (could’ve done with extra toiletry products such as body lotion - the Nuxe shower gel and soap are nice), small welcome kit with tea&coffee, kettle was a plus in the bedroom. breakfast experience was easy and well organised due to current Covid19 restrictions, plenty of food options. Hotel was not busy, fast checkin checkout, hotel is not located in a charming area of Bordeaux but only 10mins walk from the historical part of the city and restaurants-bars. Airport bus stops around the corner.

Not the absolute worst I have ever stayed in. The bathrooms were reasonably clean and the cleaning staff were very polite and diligent, which is important during this time of the Covid-19 pandemic. Those are about the only positive remarks I can make. On the other hand: - We originally stated in our booking that we expected to arrive at 3pm but received an immediate reply to say it might not be possible to check in then. Seemed odd given the hotel was very empty and this could easily have been planned for. - In the provisional invoice the staff initially tried to charge me for a breakfast I had never eaten. Quite odd as I did not take the hotel breakfast on any occasion. - Staff did not seem especially welcoming or bothered that we were there. Again, seems odd given there were very few other customers there to spend time / money in the hotel. - Room (Standard double) was very cramped with only small cupboard space, no drawers, no proper desk and no chairs. Quite pathetic considering the high price per night Mercure Bordeaux charges compared to other hotels and Airbnb. - Also again seems odd your staff did not wish to allocate us a better quality of room given the hotel felt empty and there must have nicer rooms available in the standard double category. - If you make people feel welcome and offer them the best available facilities within the category they have booked, they are much more likely to want to spend time and money in your hotel. - We left with the impression that perhaps the management and staff lack the basic commercial instincts to run a business and generate revenues from customers in any circumstances but are especially poorly equipped to do so in the middle of a global pandemic when you need to be making a real effort to make customers feel welcome and to retain their loyalty. - This experience has virtually guaranteed that we will stay in an Airbnb on our next visit to a French city other than Paris, and Mercure has lost out on repeat custom from us both in Bordeaux and everywhere else in France*. A more welcoming and generous attitude could easily have resolved this. *I have stayed in your hotel sites in England and they are of much higher quality all round so would be prepared to stay in a Mercure UK hotel although now with some hesitation after this experience.

Mouse in the breakfast area, shower not working properly

I am not sure how the property received a four star rating. The location is good. The rooms are small and functional but that’s it. I would expect such accommodations from a three star hotel. The blow dryer was dated, could barely dry our hair. The beds were hard, no iron in the room, one bottle of water when two persons were included in the reservation, dated furniture, a small bottle of “all in one” shampoo/conditioner/body wash. The breakfast had no healthy options. Absolutely no vegetables, no fresh fruit assortment other than bananas and apples. There was only powdered eggs, no omelettes or sunny side up. There was lots of bread, pastries, ham, and one type of cheese. The coffee was good. Overall, the stay was functional but if you are looking for comfort or extras, I wouldn’t recommend this property. The reception staff was very welcoming and friendly.