Hotel Mercure Bordeaux Centre Ville 4 stars

People are pleasant and polite. I had to request another room as the bedding was simply awful in the first one (temporary bed probably). Quality of food from room service was weak. I really had the feeling that due to Covid this hotel was not running at full speed.

Well located. Very clean rooms and great sanity measures

Friendly, helpful staff. Very good breakfast. Excellent room. Really enjoyed our stay, would stay again. Would highly recommend this hotel.

Clean and comfortable rooms. Despite Covid restrictions staff were professional.

very good i would come back

Smooth experience for a one night stay : spacious and very clean Room, spacious bathroom (could’ve done with extra toiletry products such as body lotion - the Nuxe shower gel and soap are nice), small welcome kit with tea&coffee, kettle was a plus in the bedroom. breakfast experience was easy and well organised due to current Covid19 restrictions, plenty of food options. Hotel was not busy, fast checkin checkout, hotel is not located in a charming area of Bordeaux but only 10mins walk from the historical part of the city and restaurants-bars. Airport bus stops around the corner.

In road to main entrance, from outside the hotel architecture looks a little outdated. However, hotel interior has been recently refurbished, perception is improving after checking in,. The looby is quite cosy, and the staff is well trained and friendly. Breakfast is good.

Found the location very disappointing. Hotel is surrounded by concrete blocks. Looks like being in the Barbican Centre. Room was fine but stained carpets in hallways. Walking distance to centre but there are closer cheaper options for that. Breakfast nothing out of ordinary. Would prefer something else next time.

Cannot praise this city centre Hotel enough. From arrival where the staff were extremely pleasant efficient and welcoming to the condition and cleanliness of the room it was clear we had made a good choice. The breakfast was excellent. The Hotel location is very good for getting around the city. The value for what we experienced was superb, we have stayed in far more expensive Hotels and not had anything like the experience we had here.

Spent 2 nights here. Excellent location as just 100m from airport bus no1. Rather unattractive from the outside and rooms had no view but were comfortable and air-con worked well. Close to old town as well so not far to walk to shops and attractions. Breakfast not quite as varied as some hotels but still plenty of choice. Staff we met excellent . Four star hotel but not quite as many amenities as other Mercure ( no gym/pool etc)

We enjoyed our stay and found the location handy. We did find the lack of a reception desk unhelpful when queries arose, though the staff who had to multi-task were friendly. Our room was pleasant and bed very comfortable but the lack of drawers or shelves made unpacking problematic.

Located not far from Cathedral Square although less than inspring immediate vicinity. Sizeable room & ensuite, comfortable bed. Very limited drawer space (ie non existant). Lift capcity inadequate so good exercise climbing stairs

Not a bad hotel, but the minimalist approach makes it less enjoyable. Hardly visible reception desk. Minimal hotel parking space. No shelves/drawers and very small table in the room. Will not print an invoice when checking-out, "will be E-Mailed"

Service is excellent at your hotel. Your staff are engaging, informative , responsive helpful, not to mention very pleasant. Rooms had no iron/ironboard and nowhere to put clothes after unpacking. Front desk concept does not work for most people.

Reception: When I entered the hotel for the first time to check in, the lobby was crowded and I couldn't find the reception! Eventually the check in is made at one of two what can only be described as small circular bar tables: this seems to be taking minimilism to an extreme. Several other guests had the same problem, since I was subsequently asked by several other new guests where they check in. Clothes storage: There were no shelves on which to store clothes, which then had to be kept in the suitcase for the duration of my stay (4 days). Again, several other guests complained to me about the same thing. Room decoration: the dark painted walls make the room seem smaller and with an oppressive ambience.