Hotel Mercure Bordeaux Centre Ville 4 stars

Customer review rating (ALL Rating) 4.1/5 7,410 reviews

ALLSAFE approved hotel

Hotel Mercure Bordeaux Centre Ville
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+ 20 Services

Hotel extras

  • A 5-minute walk from the historic center and main tourist attractions

  • Certified ALLSAFE by Bureau Veritas

  • 700m2 of catering spaces / flexible seminar rooms

  • Le Sans Pression, to enjoy local, seasonal gourmet cuisine.

  • Web Corner and free WIFI throughout the hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Hotel Mercure Bordeaux Centre Ville

5 rue Robert Lateulade
33000 bordeaux
france

Fax: (+33)5/56965059

Check-in from 14h00

Check out up to 12h00

  • GARE SAINT JEAN:  1 Centre commercial Meriadeck

  • MERCURE BORDEAUX CENTRE:  A MERIADECK

  • By plane

    BOD MERIGNAC At 8km / 4.97 miles

  • By plane

    MERIGNAC AIRPORT At 9.8km / 6.09 miles

  • By car

    SORTIE 11 A At 12km / 7.5 miles

  • By car

    SORTIE 21 At 12km / 7.5 miles

  • By train

    BORDEAUX ST JEAN At 4km / 0 miles

  • By train

    BORDEAUX SAINT JEAN At 4km / 2.49 miles

GPS:44.83851, -0.586266

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Sans Pression

Our restaurant's gourmet cuisine reflects the spirit of the times and best regional products. Try the Croque "Sans Pression" and our range of local beers. Sans Pression, yes, but above all with Passion!

Our accommodation(s)

In between two tours or after a day of meetings, enjoy a relaxing break in one of our 196 bedrooms. Discover stylish, contemporary decoration offering all the comfort you need to re-energize. Feel free to choose between a Standard Room or one of our Privilege Rooms for extra comfort: Dodo mattress topper, memory foam pillows, Nuxe beauty products, Nespresso coffee maker, bathrobe and slippers.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 250

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
Hotel Mercure Bordeaux Centre Ville

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

7,410 reviews

TripAdvisor Rating 4.0/5

244 reviews

Good Stay

Customer review rating 4.5/5

Ivonne P. S. Families - 02/11/2021 Confirmed reviews ALL

We enjoyed

Dear IVONNE S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Terrible Wi-Fi

TripAdvisor rating 4.0/5

solotraveller012021 29/10/2021 TripAdvisor review

Terrible Wi-Fi - essentially nonfunctional. Could not use to make reservations, or buy tickets. Staff for the most part was indifferent. Breakfast was nice. Not sure that the location was worth it. All in all, an ok experience.

Hello and thank you for sharing your experience. We did not encounter any wifi issues during your stay. Some of our customers may indeed have difficulty connecting depending on the security settings of your mobile device which is blocking access to a new wifi network. We apologize for this and still hope you had a pleasant stay with us. Best regards

Overprice for what it is

Customer review rating 3.0/5

Mike Solo - 18/10/2021 Confirmed reviews ALL

Bed was not comfortable at all, the location is not that good, and the decor was bland. All this is fine when you pay 50 euros, but at 150 euros, it’s unacceptably too expensive. Won’t stay again.

Overall good

Customer review rating 4.0/5

Anonymous Families - 15/10/2021 Confirmed reviews ALL

Well located, good rooms and good breakfast

Dear JOAN C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Really modern and great facilities

Customer review rating 5.0/5

Scott H. Couples - 07/10/2021 Confirmed reviews ALL

We have a lovely 2 lovely nights at the hotel. Rooms were a great size, comfortable and the hotel is perfectly located.

Dear SCOTT H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Could be better

Customer review rating 3.0/5

Anonymous Friends - 06/10/2021 Confirmed reviews ALL

Well located, staff nice. The hotel seems to have been somehow renovated recently but it still looks old and outdated is some aspects. The low high ceiling of the reception isn’t welcoming and our room and floor had a strange smell. Bellow the standard of other Mercure we’ve been.

There are much better hotels

Customer review rating 1.5/5

Drew L. Couples - 28/09/2021 Confirmed reviews ALL

Entering the hotel we were not greeted by anyone, instead waiting by the reception desk for the member of staff to finish serving customers at the bar, and then proceed to close down the bar before acknowledging us. Having Already checked-in online and paid the pre-authorisation, I was then told that I had not done this by the person at the desk. I disagreed, but they told me I was wrong and must pay again (upon checking my statement I have indeed been charged twice for this pre-authorisation). We were then given our room card, but not told which room or floor, or where the lifts were as she walked off, leaving us to find our own way. Not what I expect from a 4* hotel. The room was adequate, however the pillows were terrible quality. Many of the room doors next to our did not seem to have any device to slow their closure, meaning we were woken up at every hour as people were coming and going with slamming doors. If you want a warm welcome and a good nights sleep, do not stay here.

Dear ANDREW L., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Centre-Ville. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. I am very disappointed to read your comments about the Front Desk team’s behaviour for which I would like to apologize and I investigated your comment. In fact your welcome is for me primordial. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely,
Customer review rating 4.5/5

Anonymous Couples - 27/09/2021 Confirmed reviews ALL

Absolutely nothing to complain about.

Dear SARAH M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Disappointed in Customer Service for members.

Customer review rating 1.5/5

World T. Couples - 18/09/2021 Confirmed reviews ALL

We have been loyal members of Accor hotels and gave preference to Mercure hotels in our travels during the past two years. Up to this point it has been a great experience, until we stayed in Mercure Hotel Centre-Ville Bordeaux. Terribly disappointed in location, lack of COVID related protocols, but more importantly in customer service for Accor members.

Well located

Customer review rating 4.0/5

Crogers Couples - 18/09/2021 Confirmed reviews ALL

Lovely welcome at check-in, great view from our room, comfortable bed and good temperature in the room. Nice breakfast and great to be able to park in the hotel car park for a reasonable over night rate

Dear CLARE R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit at Bordeaux will be as pleasant as the previous one. Sincerely,

Great location for exploring town & reasonably quiet too.

Customer review rating 4.5/5

Anonymous Couples - 14/09/2021 Confirmed reviews ALL

Very satisfied with our stay & would return.

Dear FRANK D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit at Bordeaux will be as pleasant as the previous one. Sincerely,

Great Hotel

Customer review rating 5.0/5

Jca Solo - 12/09/2021 Confirmed reviews ALL

Great hotel in downtown Bordeaux.

Dear JEAN CHRISTOPHE A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit at Bordeaux will be as pleasant as the previous one. Sincerely,

Well located

Customer review rating 4.0/5

Anonymous Families - 30/08/2021 Confirmed reviews ALL

Stay was fine. Staff was friendly. Service from bar tended to be slow

Well below expected standard.

Customer review rating 1.0/5

Mike M. Friends - 29/08/2021 Confirmed reviews ALL

Never a 4 star hotel. Should be at max 2 star. Will certainly NOT use this hotel again and probably any Accor. We were a small group of 4 elderly people (late 70's) 1. although arrival early afternoon, no hotel parking available just the public car park adjacent. 2. First impression - No assistance at reception with luggage. Bar is part of reception. Football game in centre of room. 3. Initially Booked 1 x double & 1 x twin. Allocated 2 X double. (had to change) Both rooms basic - air con not working - no tea/coffee making facilities (either in rooms or foyer) - minimal toiletries - just basic!! 4. Good location for city centre (directly opposite shopping centre) but exterior pathway not illuminated around hotel front and side. (Tripped over hotel ventilation surround beside pavement). 5. Advertised as having onsite restaurant but because of COVID closed (should have been amended on their own site). This hotel is used as a conference centre which seems to be their main interest.

Mercure Bordeaux Centre

TripAdvisor rating 4.0/5

SWMBordeaux_France 07/02/2021 TripAdvisor review

Staff very helpful and adhering to Covid-19 rules. Hotel was clean with all necessary means to keep Covid at bay! Meals, ie dinner/breakfast were taken in room. We had to collect dinner when telephoned by staff but breakfast was delivered to room at specified time. It was all very efficient and friendly. Would recommend hotel to friends for visit to Bordeaux as its very central for walking to City Centre and commerce. Obviously even more so in non-Covid times. Our second stay at hotel for visits to Prefecture which is 3 min. walk away.

Thank you for your very nice feedback and recommendation ! Do not hesitate to tell us what we could still improve to have a rating of 5/5? We look forward to welcome you again soon at the Mercure Bordeaux Centre !

Confortable and practic

TripAdvisor rating 4.0/5

Radu V Business - 09/12/2019 TripAdvisor review

In road to main entrance, from outside the hotel architecture looks a little outdated. However, hotel interior has been recently refurbished, perception is improving after checking in,. The looby is quite cosy, and the staff is well trained and friendly. Breakfast is good.

Dear Radu V, Thank you for taking the time to share your review following your visit to the Mercure Bordeaux Centre. We appreciate your nice comment regarding our staff and the new decoration of the hotel. Waiting to see you again, Best regards

Better options out there

TripAdvisor rating 3.0/5

ratdancer Friends getaway - 05/10/2019 TripAdvisor review

Found the location very disappointing. Hotel is surrounded by concrete blocks. Looks like being in the Barbican Centre. Room was fine but stained carpets in hallways. Walking distance to centre but there are closer cheaper options for that. Breakfast nothing out of ordinary. Would prefer something else next time.

Dear ratdancer, All the team and I would like to thank you for taking the time to write a comment after your stay at the hotel Mercure Bordeaux Centre Ville. We are really sorry to read that you did not liked the services we proposed you but we really hope you enjoyed your visits of the city. Remaining at your disposal, Best regards

A great good value city centre Hotel

TripAdvisor rating 5.0/5

415tonyg Couples - 22/07/2019 TripAdvisor review

Cannot praise this city centre Hotel enough. From arrival where the staff were extremely pleasant efficient and welcoming to the condition and cleanliness of the room it was clear we had made a good choice. The breakfast was excellent. The Hotel location is very good for getting around the city. The value for what we experienced was superb, we have stayed in far more expensive Hotels and not had anything like the experience we had here.

Dear 415tonyg We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good location

TripAdvisor rating 3.0/5

jd6154 Couples - 14/07/2019 TripAdvisor review

Spent 2 nights here. Excellent location as just 100m from airport bus no1. Rather unattractive from the outside and rooms had no view but were comfortable and air-con worked well. Close to old town as well so not far to walk to shops and attractions. Breakfast not quite as varied as some hotels but still plenty of choice. Staff we met excellent . Four star hotel but not quite as many amenities as other Mercure ( no gym/pool etc)

Dear jd6154, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and the location of the hotel. Mariadeck is the district quarter of Bordeaux with a mol and at 5 minutes from place Gambetta, begining of the city center where you can have several shops and restaurants. Regarding the gym, we have a partnership with one at few meters from the hotel and with the explication in the lift. Do not hesitate to ask us directly at reception in order to explain you the access. I really hope to have the opportunity to welcome you soon at Bordeaux, Sincerely,

A pleasant stay with friendly staff

TripAdvisor rating 4.0/5

Sherpa11102535675 Friends getaway - 04/07/2019 TripAdvisor review

We enjoyed our stay and found the location handy. We did find the lack of a reception desk unhelpful when queries arose, though the staff who had to multi-task were friendly. Our room was pleasant and bed very comfortable but the lack of drawers or shelves made unpacking problematic.

Dear Sherpa11102535675, We would like to thank you for taking the time to write a comment after your stau at the hotel Mercure Bordeaux Centre and we are really pleased to read that you enjoyed your Bordelais trip. All the team will be really pleased from your feedback and we really hope to have the opportunity to welcome you soon, Best regards

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