Hotel Mercure Bordeaux Centre Ville 4 stars

Customer review rating 4.1/5 5,778 reviews
Hotel Mercure Bordeaux Centre Ville
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Hotel extras

  • A 5-minute walk from the historic center and main tourist attractions

  • Friendly, attentive team. Available 24 hours aday

  • 7535 sq. ft. (700m²) of modular rooms for business meetings

  • Easy access from Bordeaux Mérignac airport and/or the Saint Jean train station

  • Web Corner and free WIFI throughout the hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutique Gourmande
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre (Nearby)
  • Hammam (Nearby)
Business services
  • 13 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Hotel Mercure Bordeaux Centre Ville

5 rue Robert Lateulade
33000
bordeaux
france

Tel: +33556564343

Fax: (+33)5/56965059

Contact email

Check-in from 14h00

Check out up to 12h00

  • GARE SAINT JEAN :   1 Centre commercial Meriadeck

  • MERCURE BORDEAUX CENTRE :   A MERIADECK

  • By plane

    BOD MERIGNAC At 8km / 4.97 miles

  • By plane

    MERIGNAC AIRPORT At 9.8km / 6.09 miles

  • By car

    SORTIE 11 A At 12km / 7.5 miles

  • By car

    SORTIE 21 At 12km / 7.5 miles

  • By train

    BORDEAUX ST JEAN At 4km / 0 miles

  • By train

    BORDEAUX SAINT JEAN At 4km / 2.49 miles

GPS :44.83851, -0.586266

Our accommodations

We offer you a moment's relaxation in spacious and comfortable rooms with a contemporary design. Choose between a Standard Room and a Privilege Room that offers a wider range of services.

Classic Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 22
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Superior Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Privilege Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 22
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
Accessible room

Privilege Room with twin beds

  • Max. number of persons: 2
  • Area: From 22
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Classic room-2 single beds & 1 single sofa

  • Max. number of persons: 3
  • Area: From 20

Classic Room with twin beds

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Our restaurants and bars

SANS PRESSION

Type of cuisine: Bistro

The "Without Pressure" restaurant offers contemporary cuisine. At any time, choose à la carte or take the set menu, and enjoy a coffee or beer. We're waiting for you without "pressure"!

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SANS PRESSION

Photo non contractuelle / Strictly non binding

A spacious bar with a cozy and inviting atmosphere, just perfect for relaxing. Whether you are meeting a business contact or having drinks with friends, we have thought of everything to make your experience an enjoyable one. Take a moment for yourself...

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 250

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
Hotel Mercure Bordeaux Centre Ville

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

5,778 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,471 reviews

Friendly staff

Customer review rating 4.1/5

Anonymous Business - 29/01/2020 Confirmed reviews ALL

Positioned in the centre of a city clogged by cars that have made way for a new tram system making trip from airport laborious. Check-in was efficient and quick, the room adequate. Had a burger in the hotel restaurant which was poor at best. Breakfast was of a high standard although crockery had all the signs of multiple times through the dish washer. Staff at reception fab, helpful & genuinely nice people.

Dear Jason L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is as well a pleasure to learn about your full satisfaction regarding the service provided by our staff as we always strive to provide a bespoke and authentic experience to our guests. We are glad to know to that you appreciated our breakfast. However I’m very sorry that our room service restaurant offerings did not meet your expectations. We will consider your feedback when it comes to improving our restaurant experience in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Ideal for the airport bus

Customer review rating 4.1/5

Claude B. Couples - 23/01/2020 Confirmed reviews ALL

A fine stay. Excellent?Not quite.First impression:we were not given a welcome drink voucher;I had to go back later and ask for one.The young lady said she could not find my file/status when we walked in.Obviously we were not expected. I take it that the hotel does not do upgrade(or was full).The room was nice and quiet,though. Breakfast was good and I welcomed the use of corn(or whatever material)for jam.Next stop using plastic beakers in the bathroom.

Dear CLAUDE B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. Regarding your welcome drink be sure that I will trasmit this feedback to all our staff in order to better check bookings and improve thee quality of service we have to give you. Regarding the upgrade, unfortunately this one is upon availability. I really hope to have a new opportunity to welcome you at Bordeaux in order to propose you one of the privilegee rooms. Thank you again for sharing your experience, Sincerely,

Nice stay

Customer review rating 4.1/5

Caroline M. Couples - 17/01/2020 Confirmed reviews ALL

Very clean room, comfortable bed, great pillows. Tiny tiny room, especially given it was a Privelege room - one step on any direction from the bed and you were at the wall. Very surprised to have single use paper and plastic cups in the room, not very eco. Pointless express checkout as breakfast is automatically charged so you have to go to reception to get the charge removed. Expensive parking. Miserable barmaid. Other staff lovely.

I was perfectly welcomed

Customer review rating 4.1/5

Ludovic L. Business - 16/01/2020 Confirmed reviews ALL

Despite a mistake in my booking, I was perfectly assisted by the staff who managed to accommodate my request and even beyond. Also the room was clean and modern. I recommend!

Dear LUDOVIC L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Lovely Hotel but don't like the modern extention

Customer review rating 4.1/5

Lorraine Couples - 13/01/2020 Confirmed reviews ALL

Beautiful building however we didnt like the modern designed annex. Bedside lights on a table behind our beds just didnt feel right.

Dear LORRAINE C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

very nice stay in Bordeaux

Customer review rating 4.1/5

Elizabeth Couples - 06/01/2020 Confirmed reviews ALL

We were upgrade to Privilege room with more space and free mini bar drinks as well as coffee. As I requested I received one of the upper floors room.

Dear ELIZABETH S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Such a nice stay!

Customer review rating 4.1/5

Ivar B. Families - 05/01/2020 Confirmed reviews ALL

Hotel surprised us by being so cosy in spite of the 70ś concrete building. Very friendly welcome greeting and very relaxed and informal check in. Excellent Classic room with all necessary amenities. The restaurant Sans Pression was nice to end the evening in and their excellent ham and cheese toast was extremely tasty. Breakfast was so good and rich with hot and dold dishes. Very good coffee and juices and good bread selection. Also nice lay out of the breakfast room on 2nd floor. Nice staff everywhere. Location tops and parking in garage only 25 m from reception. Can highly recommend this hotel with a very favourable rate.

Dear IVAR B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A very nice stay in Bordeaux

Customer review rating 4.1/5

Pam S. Couples - 29/12/2019 Confirmed reviews ALL

Clean room, comfy beds, excellent bathroom for the wheelchair, friendly and helpful staff, excellent breakfast. Nice easy access to the tramway.

Dear PAMELA S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding your feedback for a bar fixed to the wall be sure that we will transmit this return to our technician and direction in order to check the works needed and improve the quality of services proposed in these rooms. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Met all our expectations

Customer review rating 4.1/5

Martin G. Couples - 23/12/2019 Confirmed reviews ALL

Great room and service

Dear MARTIN G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding the breakfast, please be sure that this information ahs been directly transfered to our supervisor in order to imrove the quality of service we propose you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Amazing stay

Customer review rating 4.1/5

Gill Couples - 16/12/2019 Confirmed reviews ALL

As soon as we arrived we were greeted by the most friendly and welcoming and helpful member of staff! We were very impressed

Dear GILL B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Lovely hotel with wonderful staff

Customer review rating 4.1/5

Kate G. Couples - 10/12/2019 Confirmed reviews ALL

The rooms are clean and the staff are so helpful. However I still have a pending amount of £170.85 on my credit card which apparently is room credit if we need it. This now needs to come off as we paid our bill.

Dear KATY G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. Regarding the debit you have, I really do like to offer my apologies. Please find our email from today for the tickets. Thank you again for sharing your experience, and we hope to see you again, Sincerely,

Confortable and practic

TripAdvisor rating 3.5/5

Radu V Business - 09/12/2019 TripAdvisor review

In road to main entrance, from outside the hotel architecture looks a little outdated. However, hotel interior has been recently refurbished, perception is improving after checking in,. The looby is quite cosy, and the staff is well trained and friendly. Breakfast is good.

Dear Radu V, Thank you for taking the time to share your review following your visit to the Mercure Bordeaux Centre. We appreciate your nice comment regarding our staff and the new decoration of the hotel. Waiting to see you again, Best regards

Clean, functional, nothing fancy.

Customer review rating 4.1/5

Rb Friends - 03/12/2019 Confirmed reviews ALL

The hotel is in a good location for walking around Bordeaux. It is clean and functional. Disappointing that there was only 1 small bottle of water in a twin room and no other 'consumables'. The bed was comfortable and clean. The corridors were noisy from early morning (6am), but all in all it was value for money.

Dear KEVIN R., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Centre-Ville. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We only propose one bottle of water in the standard rooms but a free minibar in the privilege one so we really hope to have a new opportunity to welcome you in order to propose you one of these rooms. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

professional, friendly ,helpful, clean

Customer review rating 4.1/5

Christine B. Friends - 02/12/2019 Confirmed reviews ALL

Didnt expect too much from a city centre hotel. Exterior not very inviting....but what a pleasure inside! Excellent staff , very clean, a credit to the Mercure Hotel chain

Dear CHRISTINE B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.1/5

Anonymous Couples - 25/11/2019 Confirmed reviews ALL

Good size room very clean. Two milk jiggers for two people for two nights not acceptable. One small bottle of water for two people and one bar of soap. Very mean on the accessories.

Dear SEAMUS P., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Centre-Ville. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We propose several amenities every days only in the privilege rooms. So we really hope to have a new opportunity to welcome you in order to propose you one of these rooms. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great customer Service temperature failure in rooms

Customer review rating 4.1/5

K-man Friends - 19/11/2019 Confirmed reviews ALL

The whole experience was great except it was really hard to set the desired temperature in the room during the stay. Therefore the bed duvet was way to hot and sleeping was hard in such hot rooms.. Despite we have set the right temperature at the air con system..

Dear KALMAN P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Concerning the temperature in the room, in the future, please feel free to reach out to our staff. We're sure they'd have no problem working to find a solution in time. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A great location in a great city

Customer review rating 4.1/5

Ian M. Friends - 19/11/2019 Confirmed reviews ALL

The Mercure Centre Ville in Bordeaux is a well appointed hotel with generally good staff and facilities. That makes it a great location for a visit to Bordeaux.

Dear IAN M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good value hotel, nice staff and convenient location

Customer review rating 4.1/5

Tony C. Friends - 18/11/2019 Confirmed reviews ALL

Very good overall. Only slight blemish was my room was cleaned very late which was unfortunate as the bad weather had forced us back to the hotel. The cleaner coming at near 5 disrupted my relaxation. Everything else was very good.

Dear ANTHONY C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. We are glad to know that you appreciated the convenience of our location and the professionalism of our staff. I do regret and apologize for the situation you have been facing with your housekeeping, I will share your comments with our team Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Prompt assistance on arrangement

Customer review rating 4.1/5

Tabochan Friends - 15/11/2019 Confirmed reviews ALL

Hotel offered a responsive and satisfactory rearrangement for my booking due to my sudden change in short period of time.

Dear WING YU C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good hotel

Customer review rating 4.1/5

Tony Business - 12/11/2019 Confirmed reviews ALL

I liked the hotel.very casual atmosphere with friendly staff.nice rooms.i wouldn't call it centre though

Dear ANTHONY J., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
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