Hotel Mercure Bordeaux Centre Ville
4 stars
Customer review rating
4.1/5
6,413 reviews
ALLSAFE approved hotel
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Hotel extras
A 5-minute walk from the historic center and main tourist attractions
Friendly, attentive team. Available 24 hours aday
7535 sq. ft. (700m²) of modular rooms for business meetings
Easy access from Bordeaux Mérignac airport and/or the Saint Jean train station
Web Corner and free WIFI throughout the hotel
Services in the hotel and nearby
Check-in from 14h00
Check out up to 12h00
Paying
Information message
Hotel location
Hotel Mercure Bordeaux Centre Ville
5 rue Robert Lateulade
33000
bordeaux
france
Check-in from 14h00
Check out up to 12h00
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GARE SAINT JEAN : 1 Centre commercial Meriadeck
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MERCURE BORDEAUX CENTRE : A MERIADECK
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By plane
BOD MERIGNAC At 8km / 4.97 miles
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By plane
MERIGNAC AIRPORT At 9.8km / 6.09 miles
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By car
SORTIE 11 A At 12km / 7.5 miles
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By car
SORTIE 21 At 12km / 7.5 miles
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By train
BORDEAUX ST JEAN At 4km / 0 miles
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By train
BORDEAUX SAINT JEAN At 4km / 2.49 miles
GPS :44.83851, -0.586266
Our accommodation(s)
We offer you a moment's relaxation in spacious and comfortable rooms with a contemporary design. Choose between a Standard Room and a Privilege Room that offers a wider range of services.
Our restaurants and bars
Your meetings and events
Our meeting rooms
Number of meeting rooms: 13
Maximum size: 250 m²
Maximum capacity: 250 people
Maximum banquet capacity: 150 people
Our guest reviews for
Hotel Mercure Bordeaux Centre Ville
100% genuine reviews from our guests
Find out more
TripAdvisor Rating
201 reviews
Functional, no frills, poor value for money
Customer review rating 4.1/5
Hacw Couples - 29/09/2020 Confirmed reviews ALL
Not the absolute worst I have ever stayed in. The bathrooms were reasonably clean and the cleaning staff were very polite and diligent, which is important during this time of the Covid-19 pandemic. Those are about the only positive remarks I can make. On the other hand: - We originally stated in our booking that we expected to arrive at 3pm but received an immediate reply to say it might not be possible to check in then. Seemed odd given the hotel was very empty and this could easily have been planned for. - In the provisional invoice the staff initially tried to charge me for a breakfast I had never eaten. Quite odd as I did not take the hotel breakfast on any occasion. - Staff did not seem especially welcoming or bothered that we were there. Again, seems odd given there were very few other customers there to spend time / money in the hotel. - Room (Standard double) was very cramped with only small cupboard space, no drawers, no proper desk and no chairs. Quite pathetic considering the high price per night Mercure Bordeaux charges compared to other hotels and Airbnb. - Also again seems odd your staff did not wish to allocate us a better quality of room given the hotel felt empty and there must have nicer rooms available in the standard double category. - If you make people feel welcome and offer them the best available facilities within the category they have booked, they are much more likely to want to spend time and money in your hotel. - We left with the impression that perhaps the management and staff lack the basic commercial instincts to run a business and generate revenues from customers in any circumstances but are especially poorly equipped to do so in the middle of a global pandemic when you need to be making a real effort to make customers feel welcome and to retain their loyalty. - This experience has virtually guaranteed that we will stay in an Airbnb on our next visit to a French city other than Paris, and Mercure has lost out on repeat custom from us both in Bordeaux and everywhere else in France*. A more welcoming and generous attitude could easily have resolved this. *I have stayed in your hotel sites in England and they are of much higher quality all round so would be prepared to stay in a Mercure UK hotel although now with some hesitation after this experience.
Disappointed
Customer review rating 4.1/5
Leo Business - 15/09/2020 Confirmed reviews ALL
Mouse in the breakfast area, shower not working properly
Okay
Customer review rating 4.1/5
Jane D. Friends - 07/09/2020 Confirmed reviews ALL
I am not sure how the property received a four star rating. The location is good. The rooms are small and functional but that’s it. I would expect such accommodations from a three star hotel. The blow dryer was dated, could barely dry our hair. The beds were hard, no iron in the room, one bottle of water when two persons were included in the reservation, dated furniture, a small bottle of “all in one” shampoo/conditioner/body wash. The breakfast had no healthy options. Absolutely no vegetables, no fresh fruit assortment other than bananas and apples. There was only powdered eggs, no omelettes or sunny side up. There was lots of bread, pastries, ham, and one type of cheese. The coffee was good. Overall, the stay was functional but if you are looking for comfort or extras, I wouldn’t recommend this property. The reception staff was very welcoming and friendly.
Dear KRISTINA K.,
Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Centre-Ville. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.
Regarding the mini bar, at Mercure we only provide one bottle of water in the standard rooms and a free mini bar in the privilege rooms as the soap. In fact, we provide one type of soap in the standard room but several Nuxe bottle in the privilege rooms.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Good value for money
Customer review rating 4.1/5
Peter G. Couples - 04/09/2020 Confirmed reviews ALL
We received a very cheerful and efficient welcome at your reception with plenty of help with orientating around the city. Checkout was equally relaxed and helpful. The room was clean and well prepared and there was plenty of information about pandemic precautions in the public afreas.. The hotel is in a rather difficult location in the Meriadeck commercial quarter, whose original concept of pedestrian access by elevated walkway seems to have been abandoned and street level access on foot is a little hostile and threatening. Perhaps you could consider offering guests card access to a first floor entrance?
Dear PETER G.,
We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Regarding another intrance, unfortunately we only have one entrance for the hotel that is on the grounfloor at bar and reception.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Disorganised
Customer review rating 4.1/5
E. C. Families - 25/08/2020 Confirmed reviews ALL
Paid extra for rooms to be accessed from 9am as advertised. Arrived at 10:30 to be told only 1 room was ready. When arrived at that room found it had not been cleaned at all and had litter and items in from previous guests. Not ideal in these times when cleaning is paramount importance. Reported this to reception and got moved an hour later. The “early” rooms were not ready until after mid day and we had to sit in a dirty one until they were ready.
Dear C. E.,
Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Centre-Ville. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies.
Please reast assured that we transmited your feedback to our reception and housekeepers in order to improve this quality of service.
Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences.
I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us.
We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit.
Sincerely,
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