Customer review rating 4.1/5 6,635 reviews
ALLSAFE approved hotel
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A 5-minute walk from the historic center and main tourist attractions
Friendly, attentive team. Available 24 hours aday
7535 sq. ft. (700m²) of modular rooms for business meetings
Easy access from Bordeaux Mérignac airport and/or the Saint Jean train station
Web Corner and free WIFI throughout the hotel
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Check-in from 14h00
Check out up to 12h00
We offer you a moment's relaxation in spacious and comfortable rooms with a contemporary design. Choose between a Standard Room and a Privilege Room that offers a wider range of services.
Number of meeting rooms: 13
Maximum size: 250 m²
Maximum capacity: 250 people
Maximum banquet capacity: 150 people
100% genuine reviews from our guestsFind out more
Mercure Bordeaux Centre
SWMBordeaux_France 07/02/2021 TripAdvisor review
Staff very helpful and adhering to Covid-19 rules. Hotel was clean with all necessary means to keep Covid at bay! Meals, ie dinner/breakfast were taken in room. We had to collect dinner when telephoned by staff but breakfast was delivered to room at specified time. It was all very efficient and friendly. Would recommend hotel to friends for visit to Bordeaux as its very central for walking to City Centre and commerce. Obviously even more so in non-Covid times. Our second stay at hotel for visits to Prefecture which is 3 min. walk away.
Good location for Prefecture
M. Couples - 04/02/2021 Confirmed reviews ALL
The staff were all very helpful and polite. The hotel was clean and well organised. The only adverse (a little) comment is that the Courtesy pack was somewhat lacking with really only enough items for one person, ie one teabag, one packet of each of the 2 types of coffee, etc. The choice of teas was unusual to say the least. However, Reception were excellent and provided the extra tea, coffee and milk without any problems. Breakfast was confined to the room but was adequate and a reasonable choice of items -not as good as the normal buffet but in the Covid circumstances it was sufficient.
bon service good service
Jca Solo - 01/02/2021 Confirmed reviews ALL
good service bon service
Rachel B. Couples - 16/01/2021 Confirmed reviews ALL
A very disappointing start. Arrived to be told the half board package I’d booked on the Accor website wasn’t available and this despite having rung the hotel up 4 days previously just before validating the reservation, to check the package was available. The young receptionist I spoke to on the phone was far from helpful, it must be said. She did however confirm half board was available. We’d even cancelled a previous reservation in the Burdigala hotel opposite, because of the half board option at the Mercure. Luckily the young man on reception when we arrived was far pleasanter than the girl I’d had on the phone earlier in the week. He called us later in the day to say they would honour the half board package. We even got offered a bottle of Evian to make up for the disruption.......... To be honest, I don’t go to Mercure hotels to go through this. I will think twice before returning to Mercure We also generally found the level of service lower than expected at such a hotel. No effort to propose a bottle of wine with the meal, masks not work when bringing the breakfast up to the room (the first morning the waiter brought the tray into the bedroom, no mask, the second morning a different waiter told us she couldn’t enter the room, still no mask), nor when speaking to us at the reception most of the time, whether being the perspex screen or not, shower gel bottle empty in the bathroom upon arrival..... To be honest, the only really positive point was the location of the hotel and the room was comfortable.
Poor quality of services
Patrice Couples - 04/01/2021 Confirmed reviews ALL
People are pleasant and polite. I had to request another room as the bedding was simply awful in the first one (temporary bed probably). Quality of food from room service was weak. I really had the feeling that due to Covid this hotel was not running at full speed.
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