Hotel Mercure Bordeaux Centre Ville 4 stars

TripAdvisor rating 3.5/5 1,444 reviews
Hotel Mercure Bordeaux Centre Ville
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+ 21 Services
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Hotel extras

  • A 5-minute walk from the historic center and main tourist attractions

  • Friendly, attentive team. Available 24 hours aday

  • 7535 sq. ft. (700m²) of modular rooms for business meetings

  • Easy access from Bordeaux Mérignac airport and/or the Saint Jean train station

  • Web Corner and free WIFI throughout the hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutique Gourmande
  • Porter
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre (Nearby)
  • Hammam (Nearby)
Business services
  • 13 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Hotel Mercure Bordeaux Centre Ville

5 rue Robert Lateulade
33000
bordeaux
france

Tel: +33556564343

Fax: (+33)5/56965059

Contact email

Check-in from 14h00

Check out up to 12h00

  • GARE SAINT JEAN :   1 Centre commercial Meriadeck

  • MERCURE BORDEAUX CENTRE :   A MERIADECK

  • By plane

    BOD MERIGNAC At 8km / 4.97 miles

  • By plane

    MERIGNAC AIRPORT At 9.8km / 6.09 miles

  • By car

    SORTIE 11 A At 12km / 7.5 miles

  • By car

    SORTIE 21 At 12km / 7.5 miles

  • By train

    BORDEAUX ST JEAN At 4km / 0 miles

  • By train

    BORDEAUX SAINT JEAN At 4km / 2.49 miles

GPS :44.83851, -0.586266

Our accommodations

We offer you a moment's relaxation in spacious and comfortable rooms with a contemporary design. Choose between a Standard Room and a Privilege Room that offers a wider range of services.

Classic Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 22
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Superior Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Privilege Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 22
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Privilege Room with twin beds

  • Max. number of persons: 2
  • Area: From 22
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Classic room-2 single beds & 1 single sofa

  • Max. number of persons: 3
  • Area: From 20

Classic Room with twin beds

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Our restaurants and bars

K'FE LOUNGE

Photo non contractuelle / Strictly non binding

A spacious bar with a cozy and inviting atmosphere, just perfect for relaxing. Whether you are meeting a business contact or having drinks with friends, we have thought of everything to make your experience an enjoyable one. Take a moment for yourself...

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 250

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
Hotel Mercure Bordeaux Centre Ville

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

5,544 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,444 reviews

Confortable and practic

TripAdvisor rating 3.5/5

Radu V Business - 09/12/2019 TripAdvisor review

In road to main entrance, from outside the hotel architecture looks a little outdated. However, hotel interior has been recently refurbished, perception is improving after checking in,. The looby is quite cosy, and the staff is well trained and friendly. Breakfast is good.

Clean, functional, nothing fancy.

Customer review rating 4.1/5

Rb Friends - 03/12/2019 Confirmed reviews ALL

The hotel is in a good location for walking around Bordeaux. It is clean and functional. Disappointing that there was only 1 small bottle of water in a twin room and no other 'consumables'. The bed was comfortable and clean. The corridors were noisy from early morning (6am), but all in all it was value for money.

Dear KEVIN R., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Centre-Ville. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We only propose one bottle of water in the standard rooms but a free minibar in the privilege one so we really hope to have a new opportunity to welcome you in order to propose you one of these rooms. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

professional, friendly ,helpful, clean

Customer review rating 4.1/5

Christine B. Friends - 02/12/2019 Confirmed reviews ALL

Didnt expect too much from a city centre hotel. Exterior not very inviting....but what a pleasure inside! Excellent staff , very clean, a credit to the Mercure Hotel chain

Dear CHRISTINE B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.1/5

Anonymous Couples - 25/11/2019 Confirmed reviews ALL

Good size room very clean. Two milk jiggers for two people for two nights not acceptable. One small bottle of water for two people and one bar of soap. Very mean on the accessories.

Dear SEAMUS P., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Centre-Ville. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We propose several amenities every days only in the privilege rooms. So we really hope to have a new opportunity to welcome you in order to propose you one of these rooms. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great customer Service temperature failure in rooms

Customer review rating 4.1/5

K-man Friends - 19/11/2019 Confirmed reviews ALL

The whole experience was great except it was really hard to set the desired temperature in the room during the stay. Therefore the bed duvet was way to hot and sleeping was hard in such hot rooms.. Despite we have set the right temperature at the air con system..

Dear KALMAN P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Concerning the temperature in the room, in the future, please feel free to reach out to our staff. We're sure they'd have no problem working to find a solution in time. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A great location in a great city

Customer review rating 4.1/5

Ian M. Friends - 19/11/2019 Confirmed reviews ALL

The Mercure Centre Ville in Bordeaux is a well appointed hotel with generally good staff and facilities. That makes it a great location for a visit to Bordeaux.

Dear IAN M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good value hotel, nice staff and convenient location

Customer review rating 4.1/5

Tony C. Friends - 18/11/2019 Confirmed reviews ALL

Very good overall. Only slight blemish was my room was cleaned very late which was unfortunate as the bad weather had forced us back to the hotel. The cleaner coming at near 5 disrupted my relaxation. Everything else was very good.

Dear ANTHONY C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. We are glad to know that you appreciated the convenience of our location and the professionalism of our staff. I do regret and apologize for the situation you have been facing with your housekeeping, I will share your comments with our team Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Prompt assistance on arrangement

Customer review rating 4.1/5

Tabochan Friends - 15/11/2019 Confirmed reviews ALL

Hotel offered a responsive and satisfactory rearrangement for my booking due to my sudden change in short period of time.

Dear WING YU C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good hotel

Customer review rating 4.1/5

Tony Business - 12/11/2019 Confirmed reviews ALL

I liked the hotel.very casual atmosphere with friendly staff.nice rooms.i wouldn't call it centre though

Dear ANTHONY J., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Welcoming and convenient

Customer review rating 4.1/5

Anonymous Families - 05/11/2019 Confirmed reviews ALL

Polite and friendly staff, convenient location

Dear PHILIP R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.1/5

Anonymous Business - 01/11/2019 Confirmed reviews ALL

Friendly and attentive staff that rapidly and efficiently took care of all needs. Lively ambience in restaurant. Food very acceptable. Hallways and room in itself mediocre. Dark and feeling cramped and boxed in. However the first and second floor (breakfast ) experience outweighed this- thus the overall positive note

Dear ASA MARGARETA F., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However, we are really sorry to read that you did not liked the rooms we just renoved. We really hope to have a new opportunity to present you one of the other room wr propose. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Everything was clean and comfortable.

Customer review rating 4.1/5

Toni T. Friends - 30/10/2019 Confirmed reviews ALL

Check in was easy. Greeted with a smile. No problems until a little correction need with our final bill. But was corrected without any problems. Centrally located with no problems getting around town.

Dear TONI T., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Brief night stop to fly out the next day

Customer review rating 4.1/5

Nicolette C. Couples - 30/10/2019 Confirmed reviews ALL

The hotel staff were very pleasant and eager to please. The room was cold but they brought me a heater. There could have been more electric sockets. Wi Fi was good. Room was clean. Bathroom was nice.

Dear RICHARD B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Noisy room next to the lifts

Customer review rating 4.1/5

Peter Couples - 28/10/2019 Confirmed reviews ALL

Whilst we have stayed at this hotel previously, on this occasion my wife and I were allocated a room on the 9th floor adjacent to the lift. During the night there was a constant noise coming from the lift mechanism above and/or next to our room which made sleep extremely difficult. The room itself was very small. There was no space to hang clothes nor shelving. The bathroom design was also very basic although it would have been more appropriate to have had a shower cubicle rather than a bath as the bath was not really suitable for the shower nor usable as a bath (for lack of plug and low water pressure)

Dear PETER R., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Centre-Ville. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem regarding the instalations in the new rooms as the noise. All our efforts are concentrated in preventing future occurrences. Kindly accept the compensation the form of points on your loyalty card of €80, which will be issued to your account within the next days. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely,

Stay Letdown by a Stinky Bath Towel

Customer review rating 4.1/5

John Y. Business - 28/10/2019 Confirmed reviews ALL

This is my second time staying at your hotel in the space of 2 months. This time I was disgusted by a supposedly fresh, folded bath towel that smelled horrid when I used it. It might as well have been unwashed and folded back! That was how bad it smelled.

Dear JOHN Y., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. Regarding the towel, we really do want to apologize for hit sinconvenience. We work with an external landry and check all the sheets when received but be sure that I will transmit them you feedback as to our housekeeping supervisor in order to double check the one received. Thank you again for sharing your experience, and we hope to see you for a newt visit at Bordeaux Sincerely,

Bright, friendly, helpful, especially, Émilie.

Customer review rating 4.1/5

Miriam Families - 27/10/2019 Confirmed reviews ALL

Émilie and Anthony were wonderful concierges. They understood our needs. The restaurant was lovely also. The ambience of the hotel welcoming. The breakfast plentiful. The rooms could have used more light. Especially in the bathroom.

Dear MIRIAM G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team and especially to Emilie and Anthony. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Happy well run hotel near town centre excellent welcome

Customer review rating 4.1/5

Anonymous Couples - 26/10/2019 Confirmed reviews ALL

Excellent welcome by staff to start the stay, good facilities and location to explore Bordeaux.

Dear ALAN A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Functional and convenient hotel

Customer review rating 4.1/5

Dont W. M. N. T. B. S. -. B. O. D. P. Business - 26/10/2019 Confirmed reviews ALL

The experience was positive. The hotel staff were helpful and friendly f although the hotel system does mean there is minimum contact and interaction. I was a little surprised that I was not asked to confirm room no at breakfast - most hotels check this.

Dear JOHN C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services because the mobility is normally to have more interactivity with you during your stay. Thank you again for sharing your experience, and we hope to see you for a next visit. Sincerely,

Excellent

Customer review rating 4.1/5

G. W. Friends - 25/10/2019 Confirmed reviews ALL

All the staff were very helpful.

Dear W. G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team we are happy to hear that our staff contributed to your happiness; comments like yours are the best source of motivation. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Fabulous weekend experience

Customer review rating 4.1/5

Paul A. K. Friends - 23/10/2019 Confirmed reviews ALL

Great central location hotel with exceptional staff . Refurbished rooms with super quality beds and furnishings. Excellent facilities,plus a great bar

Dear PAUL and K. B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
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