Well located, staff nice. The hotel seems to have been somehow renovated recently but it still looks old and outdated is some aspects. The low high ceiling of the reception isn’t welcoming and our room and floor had a strange smell. Bellow the standard of other Mercure we’ve been.

Entering the hotel we were not greeted by anyone, instead waiting by the reception desk for the member of staff to finish serving customers at the bar, and then proceed to close down the bar before acknowledging us. Having Already checked-in online and paid the pre-authorisation, I was then told that I had not done this by the person at the desk. I disagreed, but they told me I was wrong and must pay again (upon checking my statement I have indeed been charged twice for this pre-authorisation). We were then given our room card, but not told which room or floor, or where the lifts were as she walked off, leaving us to find our own way. Not what I expect from a 4* hotel. The room was adequate, however the pillows were terrible quality. Many of the room doors next to our did not seem to have any device to slow their closure, meaning we were woken up at every hour as people were coming and going with slamming doors. If you want a warm welcome and a good nights sleep, do not stay here.

Absolutely nothing to complain about.

We have been loyal members of Accor hotels and gave preference to Mercure hotels in our travels during the past two years. Up to this point it has been a great experience, until we stayed in Mercure Hotel Centre-Ville Bordeaux. Terribly disappointed in location, lack of COVID related protocols, but more importantly in customer service for Accor members.

Lovely welcome at check-in, great view from our room, comfortable bed and good temperature in the room. Nice breakfast and great to be able to park in the hotel car park for a reasonable over night rate

Very satisfied with our stay & would return.

Great hotel in downtown Bordeaux.

Stay was fine. Staff was friendly. Service from bar tended to be slow

Never a 4 star hotel. Should be at max 2 star. Will certainly NOT use this hotel again and probably any Accor. We were a small group of 4 elderly people (late 70's) 1. although arrival early afternoon, no hotel parking available just the public car park adjacent. 2. First impression - No assistance at reception with luggage. Bar is part of reception. Football game in centre of room. 3. Initially Booked 1 x double & 1 x twin. Allocated 2 X double. (had to change) Both rooms basic - air con not working - no tea/coffee making facilities (either in rooms or foyer) - minimal toiletries - just basic!! 4. Good location for city centre (directly opposite shopping centre) but exterior pathway not illuminated around hotel front and side. (Tripped over hotel ventilation surround beside pavement). 5. Advertised as having onsite restaurant but because of COVID closed (should have been amended on their own site). This hotel is used as a conference centre which seems to be their main interest.

Staff very helpful and adhering to Covid-19 rules. Hotel was clean with all necessary means to keep Covid at bay! Meals, ie dinner/breakfast were taken in room. We had to collect dinner when telephoned by staff but breakfast was delivered to room at specified time. It was all very efficient and friendly. Would recommend hotel to friends for visit to Bordeaux as its very central for walking to City Centre and commerce. Obviously even more so in non-Covid times. Our second stay at hotel for visits to Prefecture which is 3 min. walk away.

In road to main entrance, from outside the hotel architecture looks a little outdated. However, hotel interior has been recently refurbished, perception is improving after checking in,. The looby is quite cosy, and the staff is well trained and friendly. Breakfast is good.

Found the location very disappointing. Hotel is surrounded by concrete blocks. Looks like being in the Barbican Centre. Room was fine but stained carpets in hallways. Walking distance to centre but there are closer cheaper options for that. Breakfast nothing out of ordinary. Would prefer something else next time.

Cannot praise this city centre Hotel enough. From arrival where the staff were extremely pleasant efficient and welcoming to the condition and cleanliness of the room it was clear we had made a good choice. The breakfast was excellent. The Hotel location is very good for getting around the city. The value for what we experienced was superb, we have stayed in far more expensive Hotels and not had anything like the experience we had here.

Spent 2 nights here. Excellent location as just 100m from airport bus no1. Rather unattractive from the outside and rooms had no view but were comfortable and air-con worked well. Close to old town as well so not far to walk to shops and attractions. Breakfast not quite as varied as some hotels but still plenty of choice. Staff we met excellent . Four star hotel but not quite as many amenities as other Mercure ( no gym/pool etc)

We enjoyed our stay and found the location handy. We did find the lack of a reception desk unhelpful when queries arose, though the staff who had to multi-task were friendly. Our room was pleasant and bed very comfortable but the lack of drawers or shelves made unpacking problematic.