Mama Shelter Bordeaux 3 stars

Name: Mama Shelter Bordeaux - ALL
Address: 19 Rue Poquelin Molière, BORDEAUX, 33000, FR
Telephone: +33557304545
Rating: 4.4

Customer review rating (ALL Rating) 4.4/5 1,665 reviews

69 69 photos

19 Rue Poquelin Molière, 33000 BORDEAUX, France

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Mama Shelter Bordeaux

Fun, affordable and popular designer rooms and restaurants

In the heart of Bordeaux, Mama Shelter Bordeaux combines bold design, conviviality and fun spirit. Its 97 stylish rooms offer ideal comfort for all kinds of stay. Its lively restaurant, rooftop with signature cocktails and vibrant living spaces invite guests to come together. Suitable for families as well as travelers with pets, Mama offers a welcoming and accessible experience for all.

Right in the heart of Bordeaux, Mama Shelter Bordeaux is a 97-room stylish hotel with a lively restaurant and a sunny rooftop. Relaxing atmosphere with DJ sets, delicious dishes and cocktails. Ideal for a city break or a family getaway.

Bordeaux captivates with elegant architecture, lively streets and thriving cultural scene. With its heritage and gastronomy, it's ideal for a city break, made even more pleasant with Mama as your base.

Mama Shelter is a welcoming, creative venue in the heart of Bordeaux. From signature dishes to lively events, every moment at Mama Shelter Bordeaux is designed to delight guests of all ages.

Estelle Lecas, Hotel Management

Hotel extras

Ideal location in the downtown area
360° view of Bordeaux from the rooftop
Colorful design
Different dining areas: restaurant, terrace, and rooftop
Adaptable and modular conference rooms

Our accommodation(s)

Room

SMALL MAMA DOUBLE

2 pers. max
15 m² / 161 sq ft

Bedding 1 x Queen size bed(s)

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Room

MEDIUM MAMA TWIN

2 pers. max
17 m² / 182 sq ft

Bedding 2 x Single bed(s)

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Room

MEDIUM MAMA DOUBLE

2 pers. max
17 m² / 182 sq ft

Bedding 1 x Queen size bed(s)

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Room

LARGE MAMA DOUBLE

2 pers. max
21 m² / 226 sq ft

Bedding 1 x Queen size bed(s)

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Room

LARGE MAMA DOUBLE ACCESSIBLE

2 pers. max
21 m² / 226 sq ft

Bedding 1 x Queen size bed(s)
Accessible room

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Room

XL MAMA TRIPLE

3 pers. max
29 m² / 312 sq ft

Bedding 3 x Single bed(s)

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Room

XXL MAMA FAMILY

5 pers. max
44 m² / 473 sq ft

Bedding 2 x Queen size bed(s) and 1 x Single sofa bed(s)

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Room

XL MAMA DOUBLE

3 pers. max
27 m² / 290 sq ft

Bedding 1 x Queen size bed(s) and 1 x Single sofa bed(s)

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Room

LARGE MAMA DOUBLE ACCESSIBLE

2 pers. max
21 m² / 226 sq ft

Bedding 1 x Queen size bed(s)
Accessible room

See availabilities

Hotel location

Mama Shelter Bordeaux

19 Rue Poquelin Molière
33000 BORDEAUX
France

GPS:44.839901, -0.577184

+33 5 57 30 45 45

+33 5 57 30 45 46

BORDEAUX SAINT JEAN

Railway station

Access: 2.8 km / 1.74 mi 33 min walk / 13 min drive

Shuttle

Additional charge

Shuttle scheduled

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Car park
Pets welcome
Shuttle
Restaurant
Wheelchair accessible
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property

MAMA PIZZERIA BORDEAUX

Perfectly round and delicious, foodies will love the unforgettable pizzas at Mama Shelter. No need to book!

MAMA ROOFTOP BORDEAUX

Our boards and tapas and the view of Cathédrale Saint André await you under the stars. To quench your thirst, don't miss out on our wines and signature cocktails.

MAMA RESTAURANT BORDEAUX

Our chefs prepare simple, mouth-watering dishes to make you feel right at home.

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MAMA BAR BORDEAUX

Enjoy a nice cocktail at the bar and unwind after a day's work, meet interesting people (some unforgettable) or simply relax, that's fine too!

Meetings & Events

Number of Meeting Room: 3
Surface of the largest room: 77 m² / 828.82 sq ft
Maximum seats capacity: 70
Maximum capacity for banquets: 55

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.4/5 1,665 reviews

Jesper E. Families - 7/24/2026 Confirmed reviews ALL

Hello Jesper, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. MAMA LOVES YOU Victoria

Cemre S. Friends - 7/24/2026 Confirmed reviews ALL

The location is central which is the best thing about the hotel. The hotel restaurant which also serves as the lobby was so hot that I couldn’t stand even sitting for 15 minutes while waiting our room to be ready. We are offered a so-called upgrade only to find out it feels like a downgrade. Instead of two single bed room, a room with double bed and a sofa in front of the bed. We went back to the reception to request the room we booked, they first told the air conditioning is broken in those rooms but they later gave us twin bed room with great air conditioning. Eventually, it turned out it was possible. The room was a bit small for two person but so the so-called upgrade. I don’t know why visiting other mama shelters even just for design and the vibe, we couldn’t find any of it here. And the treats for accor members is another downside of the hotel. The housekeeping was ok no complaints about the cleaning. The staff was kind and welcoming overall.

Hello Cemre, Thank you for taking the time to share your detailed feedback following your stay with us. We are pleased to know that you appreciated our central location, the cleanliness of your room, and the kindness of our team. Your positive comments about our staff and housekeeping are truly appreciated and will be shared with them. We are, however, sincerely sorry that several aspects of your stay did not meet your expectations. We regret the discomfort you experienced in our restaurant and lobby area, as well as the confusion regarding your room assignment. We understand how frustrating this situation must have been, especially after your initial request could not be accommodated. Please accept our apologies for the inconvenience caused. We are also sorry to learn that the atmosphere and design, which you have enjoyed in other Mama Shelter hotels, did not live up to your expectations during this visit. Your comments regarding the Accor member benefits have also been noted and will be shared with the relevant teams for review. Your feedback is valuable to us as it helps us identify areas where we can improve. We hope to have the opportunity to welcome you again in the future and provide you with a much more enjoyable experience. MAMA LOVES YOU Victoria

Lorraine H. Families - 7/23/2026 Confirmed reviews ALL

Dear Lorraine, We very much appreciate your comments regarding your stay at Mama Shelter Bordeaux. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. MAMA LOVES YOU ! Cédric

Caroline P. Solo - 7/22/2026 Confirmed reviews ALL

Hello Caroline, Thank you so much for your wonderful review. I am truly sorry that you had to go through such an unfortunate experience during your stay. It was my pleasure to assist you, and I am very happy to know that my support made a difference during such a stressful time. Your kind words mean a great deal to me, and I sincerely appreciate you taking the time to share them. I hope everything has now been sorted out and that the rest of your journey went as smoothly as possible. We would be delighted to welcome you back to Mama Shelter Bordeaux under much happier circumstances. MAMA LOVES YOU ! Cédric

John F. Families - 7/17/2026 Confirmed reviews ALL

Dear John, Thank you for sharing your feedback. We are sorry that your experience was affected by these circumstances and would like to clarify a few points. Regarding the Silver member benefit, the complimentary drink is placed directly in the room as part of the welcome amenities, which is why it is not necessarily handed over separately at reception. Concerning the parking situation, the Municipal Police informed us at the very last minute that the area was going to be closed. We therefore did our very best, in a very short timeframe, to allow our guests to leave the car park before the closure. Regarding the AirPods, our team thoroughly checked the room after your departure but unfortunately did not find them. As you were unable to locate them remotely, we unfortunately had no indication of where they might have been left. We nevertheless regret the inconvenience caused and hope that we will have the opportunity to welcome you again under better circumstances. MAMA LOVES YOU! Cédric

Web-users rating

Other web-users rate our hotel

605 reviews 8.9/10 Location
944 reviews 6.1/10 Room
967 reviews 8.4/10 Service
5 reviews 3.8/10 WiFi
433 reviews 8.1/10 Vibe
298 reviews 8.5/10 Breakfast
208 reviews 7.9/10 Bar
183 reviews 6.8/10 Cleanliness

58 reviews 8.9/10 Location
168 reviews 6.1/10 Room
168 reviews 8.2/10 Service
75 reviews 8.1/10 Vibe
62 reviews 8.7/10 Breakfast
40 reviews 7.1/10 Cleanliness
23 reviews 8.1/10 Bar
16 reviews 2.8/10 Value

84 reviews 9.6/10 Location
124 reviews 6.4/10 Room
142 reviews 8.9/10 Service
43 reviews 8.7/10 Breakfast
31 reviews 8.2/10 Bar
24 reviews 6.7/10 Cleanliness
17 reviews 4.4/10 Value

40 reviews 8.8/10 Location
71 reviews 5.5/10 Room
68 reviews 7.7/10 Service
31 reviews 7.7/10 Vibe
20 reviews 8.5/10 Breakfast
16 reviews 7.9/10 Bar
12 reviews 6.5/10 Cleanliness
10 reviews 3.2/10 Value

12 reviews 8.7/10 Location
19 reviews 6.5/10 Room
19 reviews 8.8/10 Service
13 reviews 6/10 Comfort
5 reviews 8.7/10 Breakfast

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

What services and amenities are available?

Mama Shelter Bordeaux offers high speed Wi-Fi, on-site parking, and a buffet breakfast for an additional fee. Our amenities include:

Air conditioning and smart TVs
Wheelchair accessibility
Mama Restaurant Bordeaux, Mama Pizzeria Bordeaux, Mama Rooftop Bordeaux, and Mama Bar Bordeaux
Laundry services and pets allowed
Shuttle service for an additional fee
Meeting rooms and a business center

What dining options are available?

What are the check-in and check-out times?

At Mama Shelter Bordeaux, check-in starts at 03:00 PM and check-out is until 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the All Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, Mama Shelter Bordeaux regularly offers special deals and discounts, mainly accessible through our All Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the All Accor app, to enjoy the best guaranteed rates and earn loyalty points.