Mama Shelter Bordeaux 3 stars

Customer review rating (ALL Rating) 4.3/5 1,662 reviews

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Description

Hotel extras

  • Ideal location in the downtown area

  • 360° view of Bordeaux from the rooftop

  • Colorful design

  • Different dining areas: restaurant, terrace, and rooftop

  • Adaptable and modular conference rooms

Our accommodation(s)

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Hotel location

Mama Shelter Bordeaux

19 Rue Poquelin Molière
33000 BORDEAUX
France

GPS:44.839901, -0.577184

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,662 reviews

TripAdvisor Rating  4.2/5  1,671 reviews

Customer review rating 3.5/5

Francois X. N. Business - Confirmed reviews ALL

Well located in Bordeaux downtown, but due to this location, you are exposed to the noise coming from the street at night. Food is excellent , especially pizzas, service is excellent. rooms are average, no coffe machine in the room, only a poor old style microwave.

Dear Mr N., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Mama Loves You <3 Sophie.

Customer review rating 3.5/5

Grace R. Couples - Confirmed reviews ALL

Good location & busy bar /restaurant area (good food) although difficult to find initially Rooms small (although booked med) no coffee/tea in room which would be great

Dear Grace, Thank you for taking the time to share your feedback following your stay with us. We are pleased to hear that you appreciated our location as well as the lively bar and restaurant area, and that you enjoyed the quality of the food. We understand that finding the hotel initially may have been a little challenging, and we will look into improving our directions and signage where possible. Regarding the room size, our Medium rooms are indeed more compact, as indicated at the time of booking. For added comfort, our XL rooms offer more space and are equipped with a coffee machine, which may better suit your expectations for a future stay. Thank you again for your valuable comments. We hope to have the opportunity to welcome you back and provide an even more enjoyable experience. MAMA LOVES YOU ! Cédric

Customer review rating 3.0/5

Malcolm R. J. Couples - Confirmed reviews ALL

A different type of Accor hotel, I liked it. We had dinner which was also very good. Unfortunately, I asked for a late checkout as both my partner and I were feeling under the weather. We were told there was already 15 other customers who had asked for a late checkout, so they said it was not possible. I guess my question is, were the other 15 customers also gold members?

Hello M. R. J., Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our hotel concept as well as your dinner experience. We are, however, sorry to learn that you were feeling unwell during your stay and that we were unable to accommodate your late check-out request on this occasion. Please allow us to clarify the situation: the guests who were granted a late check-out had already booked and paid for this option at the time of their reservation. As the number of late check-outs is limited each day to ensure availability for incoming guests, we unfortunately were not able to extend additional late check-outs beyond those pre-booked. While Accor Gold status does provide certain benefits, late check-out is subject to availability, and priority is given to guests who have secured this option in advance. We truly regret any disappointment this may have caused and appreciate your understanding. We hope to have the pleasure of welcoming you back in the future for an even more comfortable experience. Have a lovely day, MAMA LOVES YOU ! Cédric

Customer review rating 5.0/5

Mathew M. Friends - Confirmed reviews ALL

Loved staying at this hotel. We had a great time. The design was really quirky and fun. The restaurant and bars were really cool places to hang out at night- especially when there were DJ sets etc on. The staff were really friendly and helpful, and the location was perfect- very central and right next to a supermarket. And the room we had was comfortable and gave us everything we needed. Would definitely stay again if in Bordeaux or in any other city with a Mama Shelter hotel.

Hello Mathew, Thanks so much for your lovely review! We're thrilled to hear you enjoyed your stay and found our quirky design, friendly staff, and central location to your liking. It’s great to know you had a good time at our restaurant and bars, especially with the DJ sets! We're so glad your room met your needs and provided a comfortable stay. We can’t wait to welcome you back to Mama Shelter Bordeaux or any of our other locations in the future! MAMA LOVES YOU ! Cédric

Customer review rating 2.0/5

Anitta F. Couples - Confirmed reviews ALL

The bed and bedding is good. There were two problems in our room 402. The sewage smell was horrible, which came up occassionally. Also flow away from the sink was very poor indeed. The second problem is the shower head. Obviously it’s blocked with calcaire, and not working properly. My husband decided not to shower, so bad. The location of the hotel is great and generally atmosphere and staff very nice. I had already booked an other room for 3.-4. December. I wish you could make sure that we don’t experience the same problem there. Merci. Anitta F.

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Other web-users rate our hotel

  • 627 reviews 9/10 Location
  • 953 reviews 6.2/10 Room
  • 1,035 reviews 8.4/10 Service
  • 467 reviews 8.6/10 Vibe
  • 335 reviews 8.4/10 Breakfast
  • 231 reviews 8.1/10 Bar
  • 208 reviews 6.3/10 Cleanliness
  • 164 reviews 3.5/10 Value

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