Mama Shelter Bordeaux 3 stars

Customer review rating (ALL Rating) 4.3/5 1,664 reviews

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Description

Hotel extras

  • Ideal location in the downtown area

  • 360° view of Bordeaux from the rooftop

  • Colorful design

  • Different dining areas: restaurant, terrace, and rooftop

  • Adaptable and modular conference rooms

Our accommodation(s)

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Hotel location

Mama Shelter Bordeaux

19 Rue Poquelin Molière
33000 BORDEAUX
France

GPS:44.839901, -0.577184

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,664 reviews

Customer review rating 4.5/5

Daniebl P. Couples - Confirmed reviews ALL

I stayed for a couple of nights and although the room was a bit noisy (outside noise) the rest of the stay was great. Cedric from reception was fantastic and so was Valentin from F&B.

Hello Daniebl, Thank you for taking the time to share your feedback. Many thanks for your comments regarding Valentin and Cedric! I am sincerely sorry to hear that you experienced noise disturbances during your stay. Were you able to report it to our reception team during your stay? We hope to welcome you back to our hotel very soon! MAMA LOVES YOU Victoria

Customer review rating 3.0/5

Pauline L. Business - Confirmed reviews ALL

I don't feel like a super warm welcome, nice & smiling service

Hello Pauline, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. MAMA LOVES YOU Victoria

Customer review rating 3.0/5

Lilou M. Business - Confirmed reviews ALL

I found the room clean, but the decoration is not professional.

Hello Mrs. M., Thank you for your feedback. We appreciate your comments regarding the location and cleanliness. However, we are not entirely sure what you mean by the decoration not being “professional.” Please feel free to share more details if you wish, as this would help us better understand and improve. MAMA LOVES YOU ! Cédric

Customer review rating 3.5/5

Francois X. N. Business - Confirmed reviews ALL

Well located in Bordeaux downtown, but due to this location, you are exposed to the noise coming from the street at night. Food is excellent , especially pizzas, service is excellent. rooms are average, no coffe machine in the room, only a poor old style microwave.

Dear Mr N., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Mama Loves You <3 Sophie.

Customer review rating 3.5/5

Grace R. Couples - Confirmed reviews ALL

Good location & busy bar /restaurant area (good food) although difficult to find initially Rooms small (although booked med) no coffee/tea in room which would be great

Dear Grace, Thank you for taking the time to share your feedback following your stay with us. We are pleased to hear that you appreciated our location as well as the lively bar and restaurant area, and that you enjoyed the quality of the food. We understand that finding the hotel initially may have been a little challenging, and we will look into improving our directions and signage where possible. Regarding the room size, our Medium rooms are indeed more compact, as indicated at the time of booking. For added comfort, our XL rooms offer more space and are equipped with a coffee machine, which may better suit your expectations for a future stay. Thank you again for your valuable comments. We hope to have the opportunity to welcome you back and provide an even more enjoyable experience. MAMA LOVES YOU ! Cédric

Other web-users rate our hotel

  • 626 reviews 9.1/10 Location
  • 955 reviews 6.2/10 Room
  • 1,044 reviews 8.5/10 Service
  • 478 reviews 8.5/10 Vibe
  • 332 reviews 8.4/10 Breakfast
  • 229 reviews 8.2/10 Bar
  • 208 reviews 6.4/10 Cleanliness
  • 164 reviews 3.4/10 Value

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