Mama Shelter Bordeaux 3 stars

Customer review rating (ALL Rating) 4.3/5 1,649 reviews

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19 Rue Poquelin Molière, 33000 BORDEAUX, France

Description

Hotel extras

  • Ideal location in the downtown area

  • 360° view of Bordeaux from the rooftop

  • Colorful design

  • Different dining areas: restaurant, terrace, and rooftop

  • Adaptable and modular conference rooms

Our accommodation(s)

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Hotel location

Mama Shelter Bordeaux

19 Rue Poquelin Molière
33000 BORDEAUX
France

GPS:44.839901, -0.577184

Telephone
Fax +33 5 57 30 45 46

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,649 reviews

TripAdvisor Rating  4.2/5  1,669 reviews

Customer review rating 3.5/5

Ian P. Couples - Confirmed reviews ALL

We stayed there earlier this month for one night en route to the coast. Booked a space in the car park which was in a pedestrian area, and you have to gain access by using an entryphone connected to the Police Municipale. If they don't answer, and they didn't, you cannot get through to drive to the hotel. We left our car at a nearby public car park, which charged the same amount as the hotel would have charged. Our room was on the 4th floor on an internal corridor with sealed windows that could not open. It was a very warm day and the hotel was fully booked. By about 10 pm it was 26 degrees warm in our room with no heating on. Obviously it is a well insulated hotel, but 26 degrees is far too warm to sleep. Luckily there was a very switched-on young man on reception, Louis and he managed to move us to a different room where the windows could be opened. Without his help we would have walked out and stayed elsewhere, so he needs to be looked after, he truly knows that he is in the hospitality industry. Breakfast was a bit of a disaster, the girls clearing up and cleaning tables were very fast and efficient, sadly let down by the kitchen staff and those who were supposed to replenish the buffet. It is obviously a place for the young, cool and trendy judging by the concept and decor throughout, we have now tried it out and we will be returning back to the Ibis brand instead. But Tasmanian Devil and Tweety Pie face masks hanging from the room mirrors? Really? On the plus side it is a great location, central for most things and safe. If anyone is thinking of driving there, don't. Get the train and tram and save your stress levels and a couple of wasted hours.

Hello Ian, Thank you for sharing your feedback regarding your recent stay at Mama Shelter Bordeaux. We appreciate your comments on our central location and the efforts of our staff, particularly Louis, who exemplified the spirit of hospitality. We apologize for the inconvenience you experienced with the car access and the room temperature. Our parking arrangements are indeed located in a pedestrian area, which can pose challenges for our guests. We understand how frustrating it can be when access is not seamless. Regarding the room conditions, we strive to maintain a comfortable environment, and we are sorry that your original room did not meet your expectations. We are glad that our team was able to assist you in finding a more suitable accommodation. Your comments about the breakfast experience will be taken into consideration as we continually work to enhance our service. We value your perspective on our unique decor, which aims to create a vibrant atmosphere. Your insights are invaluable, and we thank you for taking the time to share them. See you soon, MAMA LOVES YOU ! Cédric

Customer review rating 5.0/5

Mary S. Friends - Confirmed reviews ALL

Very pleasant

Dear Mrs S., Thank you for your kind words regarding our location and the pleasant atmosphere at Mama Shelter Bordeaux. We are delighted to hear that you enjoyed your stay with us. MAMA LOVES YOU Victoria

Customer review rating 4.0/5

Veronique B. Business - Confirmed reviews ALL

very good location , quiet and confortable Nice dinner atmosphere incredible breakfast

Hello Veronique B., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our location, the comfort of your accommodations, and the dining atmosphere. Your feedback on our breakfast is particularly appreciated, as we strive to provide an exceptional experience. MAMA LOVES YOU Victoria

Customer review rating 5.0/5

Monica A. Couples - Confirmed reviews ALL

Hello! We where there on our honeymoon and loved every part of the hotel. The staff was very helpful and pleasing in our stay. Our rooms where very clean and as a signature of Mama Shelter it was the best!

Dear Monica, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. MAMA LOVES YOU Louise

Customer review rating 3.5/5

Nitin C. Friends - Confirmed reviews ALL

The room heating was suddenly increased one night by the central controller and all our rooms were unbearably hot. We had 5 rooms and all of us could sleep only at around 3 AM as only by then the rooms cooled off. There was no assistance to the problem by the front desk. Even the next morning, the front desk Manager had a uncaring attitude to the same.

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Other web-users rate our hotel

  • 609 reviews 8.9/10 Location
  • 934 reviews 6.1/10 Room
  • 1,030 reviews 8.3/10 Service
  • 5 reviews 8.6/10 WiFi
  • 466 reviews 8.4/10 Vibe
  • 338 reviews 8.2/10 Breakfast
  • 238 reviews 7.8/10 Bar
  • 209 reviews 6.1/10 Cleanliness

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