Mama Shelter Bordeaux 2 stars

Customer review rating (ALL Rating) 4.2/5 2,149 reviews

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Description

Hotel extras

  • An ideal location in the downtown area

  • A 360-degree rooftop view of Bordeaux

  • Colorful design

  • Various dining areas: restaurant, terrace and rooftop

  • Adaptable and modular conference rooms

Our accommodation(s)

Hotel location

Mama Shelter Bordeaux

19 Rue Poquelin Molière
33000 BORDEAUX
France

GPS:44.839901, -0.577184

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,149 reviews

TripAdvisor Rating  4.0/5  1,614 reviews

Certificate of excellence 2022

Comfortable and well located - would stay again

TripAdvisor rating 4.0/5

Andrew S TripAdvisor review

This hotel is very well located within the Bordeaux pedestrian area just up from the cathedral. They do have limited parking and the staff were very helpful in navigating us through the traffic controls. The rooms were comfortable although a little small, and there was a fridge and microwave. Breakfasts were good and there was a pleasant roof top bar and restaurant. Hotel is very close to restaurants and shops and it is not too far to walk down to the main part of the old town.

Dear Andrews, Many thanks for taking time to give usfeedbacks about your stay ! We hope you enjoyed your time with us & hope to see you soon in Bordeaux ! Mama Loves You! Sacha, F&B Director

Above and beyond service and quality

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

We had a short (4 nights) stay. It was the perfect launching pad to the left and right banks. The rooms were clean and well appointed. The food and beverages were excellent. The location is perfect for everything. Very central with shops and restaurants all around. The personal attention was exceptional. When I had a health scare, the staff were amazing and helped me feel safe and cared for including managing local health services. I could not expect more and would strongly recommend Mamas Shelter to any Bordeaux visitors.

Dear Catherine, We very much appreciate your comments regarding your stay at the Mama Shelter Bordeaux. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. MAMA LOVES YOU ! Cédric

Sexy mama

Customer review rating 3.5/5

Phil Couples - Confirmed reviews ALL

Nice hotel and the bar is so design and trendy, a bit of noise outside thay we could hear from 2nd floor..

Dear Philippe, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, MAMA LOVES YOU

three days were well served with good food (breakfast only) and help with transportation, directions and arrival departure coordination.

Customer review rating 4.5/5

David H. Business - Confirmed reviews ALL

Three days with the IBA Tax group.

Dear David H., We very much appreciate your comments regarding your stay at the Mama Shelter Bordeaux. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. MAMA LOVES YOU ! Cédric

Great lobby but very bad rooms

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

28 degrees room temp (airconditioning didn’t work) Shower changing from cold to warm to cold to warm all the time No proper shower amenities I don’t need a microwave in the bathroom Bathroom tiles broken en fixed with transparent tape Just bad quality for the price. Lobby was as always great

Hello Ayzo :) Mama says thank you for taking the time to review your stay with us. We always read feedbacks very carefully. It's very important for us to understand the issues and be able to provide solutions about it. About the temperature, the air conditionning has been switched off at the beginning of October. Then, we turned on the heating mode. I have checked our duties reports and I don't find any feedback about this problem. Our team at the front desk is here 24/7, do not hesitate to call or come see us to tell us about the issues during your stay. We could have called the technician or simply proposed you another room for you to be more confortable, we are here to help :) About the amenities, at Mama we chose to make it simple with solid products, a hand soap and a 3 in 1 soap for body, face and hair. We turned to more ecological products about two years ago. Also, I have forwarded your comment to the technicians. We strive to provide a quality of service and a quality for our rooms and we failed this time. Again, all my apologies for this experience at Mama. This is not what we want our guests to feel about their stay. If you ever come back, you can contact me directly and I will personally take care of your stay. MAMA LOVES AYZO Jeanne

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Other web-users rate our hotel

  • 631 reviews 8.8/10 Location
  • 1,166 reviews 5.8/10 Room
  • 1,132 reviews 8.7/10 Service
  • 5 reviews 1/10 WiFi
  • 540 reviews 8.8/10 Vibe
  • 370 reviews 8.9/10 Breakfast
  • 321 reviews 8.3/10 Bar
  • 201 reviews 5.7/10 Cleanliness

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