Novotel Bordeaux Centre Gare Saint Jean 4 stars

Customer review rating (ALL Rating) 4.5/5 1,197 reviews

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Novotel Bordeaux Centre Gare Saint Jean - Image 1
Novotel Bordeaux Centre Gare Saint Jean - Image 2
Novotel Bordeaux Centre Gare Saint Jean - Image 3
Novotel Bordeaux Centre Gare Saint Jean - Image 4
28-30 rue Tauzia, 33800 BORDEAUX, France

Description

Hotel extras

  • Covered private car park

  • 1615 sq. ft. (150 m²) of conference space with natural light

  • 20 minutes by tram from the conference center

  • 10 minutes by tram from the Cité du Vin

  • 3 tram stops from Place de la Bourse

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Executive Terrace room, with double bed

Photo out of - Executive Terrace room, with double bed

Take your comfort to the next level with the addition of a private terrace. Perfectly equipped, this room features high quality bedding, docking station and Nespresso machine for when you need a relaxing break.

  • Most of the accommodation:

    Terrace

Max. number of persons
2
Area
From 20 m² / 215 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Water fountain
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Phone Facilities

  • Direct dial telephone
  • Free local calls

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • DTT TV package
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment
  • Pulse Air

Working Area

  • Business Desk
  • 2 pers. max
  • 20 m² / 215 sq ft
  • Bedding 1 x King size bed(s)
  • Most of the accommodation: Terrace
See availabilities

You will enjoy the comfort of our perfectly equipped standard room with convertible sofa for 1 person: high quality bedding, air conditioning, bathroom with bath or shower. WiFi is free.

Max. number of persons
3
Area
From 20 m² / 215 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Single sofa bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Water fountain

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Phone Facilities

  • Direct dial telephone
  • Free local calls

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment
  • Pulse Air

Working Area

  • Business Desk
See availabilities

Treat yourself to our Superior room with convertible sofa for 2 people: quality king-size bedding, bathrobes and slippers, courtesy tray and bathroom with bath or shower for moments of relaxation.

Max. number of persons
4
Area
From 22 m² / 236 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Double sofa bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Water fountain

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Phone Facilities

  • Direct dial telephone
  • Free local calls

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment
  • Pulse Air

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel Bordeaux Centre Gare Saint Jean

28-30 rue Tauzia
33800 BORDEAUX
France

GPS:44.829845, -0.559565

Telephone
Fax +33 5 56 91 08 06

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 99 rooms
  • 4 rooms for people with reduced mobility
  • 3 connecting rooms
  • 99 non-smoking rooms
  • 4 floors

Languages spoken at the hotel

  • German
  • English
  • Spanish
  • French

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge
  • Express Additional charge

Business

4 Meeting rooms

Family

Services for children

  • Children''s library
  • Board games available
  • On site
  • Indoor parking
  • Private
  • 35 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.9 m / 6.234 ft

  • Parking pricing: 17 EUR 17 EUR Per day

Services & equipment

  • Intercom
  • Stairs

Security

  • Well-lit parking
  • Extinguisher
  • Controled access parking
  • Parking equipped with lights

Accessibility

  • Elevators
  • Accessible parking

LA GARE DES SENS

Photo out of - LA GARE DES SENS

We offer a set menu of one, two or three courses for business lunches. Over dinner, our chef will introduce you to all the delicacies of our region with the flavor-rich menu and range of top-quality wines.

Cooking style
Bistro
Capacity
55
Accessibility
Accessible service
28-30 rue Tauzia, 33800 Bordeaux, France
Telephone +33 5 56 92 21 21

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Thematic parties and animation

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Visa

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

We offer a set menu of one, two or three courses for business lunches. Over dinner, our chef will introduce you to all the delicacies of our region with the flavor-rich menu and range of top-quality wines.

Start the day with a delicious buffet breakfast, served from 6:30am in our restaurant. Choose from the wide selection of local products on offer. Or for a gentler start to the day, choose our continental breakfast served in your room.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,197 reviews

Customer review rating 4.5/5

Nathalie B. Business - Confirmed reviews ALL

Chère Madame Un grand merci pour votre 9/10 ! Actuellement 2ème meilleur NOVOTEL de France, nous vous remercions pour vos encouragements et votre fidélité. Nous serons ravis de vous accueillir de nouveau et de tout faire pour que votre prochain séjour mérite un 10 SUR 10, seule note qui nous permettra d'atteindre la 1ère place... GRACE A VOUS ! Au plaisir de vous recevoir de nouveau au Novotel Bordeaux Saint Jean, Roxann Réceptionniste

Customer review rating 3.5/5

Duangjai P. Business - Confirmed reviews ALL

Dear Client, We very much appreciate your comments regarding your stay at the Novotel Bordeaux Centre Gare Saint Jean. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 4.5/5

Stuart B. Couples - Confirmed reviews ALL

Cher Monsieur, Nous vous remercions sincèrement d’avoir pris le temps de partager votre expérience à la suite de votre séjour parmi nous. Nous sommes ravis d’apprendre que vous avez apprécié notre emplacement idéal à proximité de la gare, le confort de votre hébergement ainsi que notre excellent buffet de petit-déjeuner. Vos compliments à l’égard de notre équipe, que vous avez trouvée accueillante et serviable, nous touchent particulièrement et seront partagés avec l’ensemble de nos collaborateurs. Nous sommes également heureux de savoir que vous avez trouvé la réservation via l’application ALL Accor simple et pratique. Nous vous remercions chaleureusement pour vos excellentes évaluations et votre recommandation. Votre satisfaction est notre plus belle récompense, et nous espérons avoir le plaisir de vous accueillir à nouveau très prochainement pour un autre agréable séjour. Alessia La réception

Customer review rating 2.0/5

Ciara M. Families - Confirmed reviews ALL

Dear Miss, Thank you for taking the time to tell us about your experience at the Novotel Bordeaux Centre Gare Saint Jean. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 4.0/5

Ingela W. Couples - Confirmed reviews ALL

Dear Madam, Thank you for taking the time to rate your stay. As we are constantly striving to improve our services, I would be grateful if you could share with us the reasons why you did not feel able to give us a score of 9 or 10 out of 10. Indeed, as our overall rating is 9.1/10, these scores are essential for us to maintain our average and our position as the second-best Novotel in France! We look forward to hearing from you and welcoming you back to Novotel Bordeaux. Kind regards, Mathilde Receptionist

Chère Madame Un grand merci pour votre 9/10 ! Actuellement 2ème meilleur NOVOTEL de France, nous vous remercions pour vos encouragements et votre fidélité. Nous serons ravis de vous accueillir de nouveau et de tout faire pour que votre prochain séjour mérite un 10 SUR 10, seule note qui nous permettra d'atteindre la 1ère place... GRACE A VOUS ! Au plaisir de vous recevoir de nouveau au Novotel Bordeaux Saint Jean, Roxann Réceptionniste

Customer review rating 3.5/5

Duangjai P. Business - Confirmed reviews ALL

The room was great, clean, and comfortable. The housekeeping staff were polite and helpful, and the front desk team was nice. However, I had a few issues at checkout. 1. We paid the city tax at check-in, but the staff insisted we hadn't. Even after we showed the digital transaction and our receipt, she took a long time to look into it. 2. We asked for our receipts and were told they would be emailed within a couple of hours, but I still haven't received them after more than a day.

Dear Client, We very much appreciate your comments regarding your stay at the Novotel Bordeaux Centre Gare Saint Jean. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 4.5/5

Stuart B. Couples - Confirmed reviews ALL

Very good hotel, close to the Gare. Staff very welcoming and helpful. Excvellent buffet breakfast.

Cher Monsieur, Nous vous remercions sincèrement d’avoir pris le temps de partager votre expérience à la suite de votre séjour parmi nous. Nous sommes ravis d’apprendre que vous avez apprécié notre emplacement idéal à proximité de la gare, le confort de votre hébergement ainsi que notre excellent buffet de petit-déjeuner. Vos compliments à l’égard de notre équipe, que vous avez trouvée accueillante et serviable, nous touchent particulièrement et seront partagés avec l’ensemble de nos collaborateurs. Nous sommes également heureux de savoir que vous avez trouvé la réservation via l’application ALL Accor simple et pratique. Nous vous remercions chaleureusement pour vos excellentes évaluations et votre recommandation. Votre satisfaction est notre plus belle récompense, et nous espérons avoir le plaisir de vous accueillir à nouveau très prochainement pour un autre agréable séjour. Alessia La réception

Customer review rating 2.0/5

Ciara M. Families - Confirmed reviews ALL

Good location, but really disappointed with service at breakfast. I had emailed hotel requesting a table for 4 for breakfast as we were celebrating my daughters 30th birthday, and got a response. When we went nothing was set up for 4 of us, we tried to buy prosecco at the bar waited 10 mins to be told there wasn't any. The scrambled eggs were cold every morning, and other hot food not hot. We had a free drink on arrival but had to ask for it. Have been to many novotel and always enjoyed and received good service but not this one, it felt as thought staff could not be bothered. Not good experience.

Dear Miss, Thank you for taking the time to tell us about your experience at the Novotel Bordeaux Centre Gare Saint Jean. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 4.0/5

Ingela W. Couples - Confirmed reviews ALL

Very kindly upgraded. Good clean room.

Dear Madam, Thank you for taking the time to rate your stay. As we are constantly striving to improve our services, I would be grateful if you could share with us the reasons why you did not feel able to give us a score of 9 or 10 out of 10. Indeed, as our overall rating is 9.1/10, these scores are essential for us to maintain our average and our position as the second-best Novotel in France! We look forward to hearing from you and welcoming you back to Novotel Bordeaux. Kind regards, Mathilde Receptionist

Customer review rating 4.5/5

Janice F. Solo - Confirmed reviews ALL

My only complaint was the cleanliness in the bathroom. I asked reception to pass on to the housekeeper 1. Tim under toilet seat not cleaned. 2 where the shower head fits in the nozzle not cleaned.

Dear Guest, Thank you sincerely for your feedback and for the excellent score of 90/100 you awarded us despite these minor inconveniences. Your comments regarding the cleanliness of the bathroom have been taken into account and shared with our team to help us improve the quality of our services. We hope to have the pleasure of welcoming you back very soon! The reception

Customer review rating 3.0/5

Richard P. Couples - Confirmed reviews ALL

Our stay was alright. Unremarkable room, okay breakfast.

Customer review rating 4.5/5

Thomas H. Solo - Confirmed reviews ALL

The room was in tip top shape. The gentleman at check in was very welcoming

Dear Mr. H., Thank you very much for your excellent rating and for taking the time to share your lovely feedback. It was a real pleasure to personally welcome you upon your arrival. I’m delighted to hear that you enjoyed our convenient location near the train station, as well as the comfort and condition of your room. Thank you again for your kind words. I sincerely hope to have the pleasure of welcoming you back on your next stay! Kind regards, Rafael Receptionist

Customer review rating 5.0/5

Margaret P. Couples - Confirmed reviews ALL

Lovely helpful staff, comfortable room, good breakfast

Dear guest, Thank you very much for your lovely review! We are delighted to hear that you appreciated the helpfulness of our staff, the comfort of your room, and our breakfast. Your satisfaction means a lot to us, and we hope to have the pleasure of welcoming you back for another enjoyable stay. Kind regards, The reception

Customer review rating 3.5/5

Ian W. Couples - Confirmed reviews ALL

Friendly hotel team, always stay with one of the Accor hotels near to the station, great location and good quality.

Dear Guest, Thank you very much for your kind review and for your good rating! We are delighted that you enjoyed our friendly team, convenient location, and the quality of your stay. It is always a pleasure to welcome you, and we truly appreciate your continued loyalty to Accor hotels. We look forward to welcoming you back soon! Kind regards, Léa Reception Team

Customer review rating 4.5/5

Eleanor B. Couples - Confirmed reviews ALL

Our executive room with terrace had a great view. The room itself was comfortable and house keeping was great at replenishing with fresh towels. We didn't sit on terrace much due to the uncomfortable chairs that were not the same as advertised on the booking. The bathroom set up was odd with a seperare toilet with no sink in that room not mentioned when booking. Otherwise I would have given a higher rating. Overall I would recommend a stay as the tram stop and train station near by.

Chère Madame, Quel plaisir de prendre connaissance de votre avis et de vous sentir heureuse du moment passé parmi nous. Je ne manquerai pas de partager votre ressenti auprès de nos équipes afin de tout faire pour que votre prochain séjour mérite un 10 SUR 10 ! Au plaisir de vous recevoir de nouveau au Novotel Bordeaux Saint Jean, Roxann - réceptionniste

Customer review rating 3.0/5

Corinne G. Couples - Confirmed reviews ALL

Our room was adequate but the bed was very hard. The front desk reception was great as they explained the tram which made getting around a breeze.

Chère Madame, Je suis sincèrement navré de lire que notre service n'ait pas été à la hauteur de vos attentes. Vos remarques ont été prises en compte et notre équipe va tout mettre en œuvre pour y remédier. N'hésitez pas à me contacter directement lors de votre prochain passage à Bordeaux. Je saurai tenir compte de votre déconvenue. Vous pourrez ainsi connaître le meilleur de notre hôtel dont nos clients se réjouissent chaque jour. A très vite Roxann - Réceptionniste

Customer review rating 5.0/5

Stephen W. Couples - Confirmed reviews ALL

We enjoyed an excellent stay - which was made much easier with help from the staff - especially Rafael on the desk.

Merci beaucoup pour votre agréable commentaire. Nous sommes ravis que vous ayez apprécié la propreté de l’hôtel, son emplacement ainsi que la gentillesse de notre équipe. Ce fut un réel plaisir de vous accueillir et de contribuer à rendre votre séjour agréable. Votre satisfaction est une belle reconnaissance pour toute notre équipe. Au plaisir de vous recevoir à nouveau lors d’un prochain séjour. Rafael - réceptionniste

Customer review rating 4.5/5

Pedro T. Families - Confirmed reviews ALL

Every one is very helpful and willing to assist you with your inquries the Breakfast buffet is wonderfil aswell

Dear Guest, Thank you very much for sharing your feedback and for rating your stay 90/100. We are delighted to hear that you appreciated our convenient location near the train station and tram stop, the helpfulness of our team, and our breakfast buffet. Your kind comments and recommendation are a great source of motivation for our entire team. We are pleased that you and your family enjoyed your stay with us, and we look forward to welcoming you back for another pleasant experience. Alessia, The reception

Customer review rating 4.5/5

Alwen L. Couples - Confirmed reviews ALL

We had to move rooms because of a smell. But the staff were wonderful Great breakfast

Dear Mr. and Mrs. L., Thank you for your kind review. We’re glad our team was able to assist you and that you enjoyed your stay and the breakfast. We hope to welcome you back to Bordeaux soon! Kind regards, Rafael Novotel Bordeaux Centre Gare Saint Jean

Customer review rating 4.5/5

Angelika S. Couples - Confirmed reviews ALL

Parking in the cellar, great service. Very satisfactory.

Customer review rating 4.0/5

Patrick D. Couples - Confirmed reviews ALL

Very large room with outdoor patio. Very clean and comfortable. Walking distance from train station. Excellent breakfast choices but expensive for a breakfast.

Customer review rating 5.0/5

Hanssen E. K. Couples - Confirmed reviews ALL

We stayed three nights, in a room with terrace. Lovely for morning coffees, and late night snack.

Customer review rating 5.0/5

Colin C. Couples - Confirmed reviews ALL

Hotel was clean and tidy. Staff pleasant and helpful.

Dear Guest, Thank you very much for your perfect 10/10 rating and for your kind comments! We are delighted to hear that you found our hotel clean and tidy and that our team was pleasant and helpful. Your feedback is a great encouragement to our staff and motivates us to continue providing the best possible experience to our guests. We truly appreciate your stay with us and hope to have the pleasure of welcoming you back very soon. Kind regards, Assia from the Reception.

Customer review rating 4.5/5

Tim M. Couples - Confirmed reviews ALL

Good location near railway station and tram stop.Very comfortable stay.

Dear Guest, Thank you very much for your excellent 9/10 rating and for sharing your feedback. We are delighted to hear that you appreciated our convenient location near the railway station and tram stop, as well as the comfort of your stay. Your satisfaction is a great reward for our team. We look forward to welcoming you again on your next visit! Kind regards, Assia from the Reception.

Other web-users rate our hotel

  • 637 reviews 9/10 Location
  • 716 reviews 7.2/10 Room
  • 713 reviews 9.2/10 Service
  • 6 reviews 8.6/10 WiFi
  • 372 reviews 8.3/10 Breakfast
  • 238 reviews 6.6/10 Cleanliness
  • 168 reviews 5.2/10 Food

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