Dear Mrs. P., Thank you very much for your lovely review. We are delighted to hear that you had such a comfortable stay and enjoyed the warm welcome from our team. It was a pleasure having you with us, and we hope to have the opportunity to welcome you back to Bordeaux in the future! Kind regards, Rafael Novotel Bordeaux Centre Gare Saint-Jean

Dear guest, Thank you very much for your wonderful 10/10 rating and for sharing your experience! We’re delighted that you and your family enjoyed the comfort of our hotel, our convenient location near the tram and train, as well as the warm welcome from our team. We also appreciate your feedback regarding the international TV news channels, which we will take into consideration. We hope to have the pleasure of welcoming you and your family again soon! 😊 Kind regard, Assia from the Reception

Dear Guest, Thank you so much for your kind review! We’re delighted to hear that you enjoyed your room and had a great experience with our staff. It was a pleasure having you stay with us, and we hope to welcome you back again soon! The Front Office Service

Dear Guest, Thank you very much for taking the time to share your feedback following your stay with us. I am delighted to know that you appreciated our convenient location, the comfort of your room, and especially the kindness and helpfulness of our team. Your kind words truly mean a lot to us. Thank you as well for mentioning me by name. It was a real pleasure to welcome you, and I am very grateful for your recognition. We also appreciate your comments regarding the room and the value for money. Your feedback is important and helps us continue to improve the experience we offer our guests. We hope to have the pleasure of welcoming you back to Bordeaux for an even better stay. Kind regards, Rafael Reception

Dear guest, Thank you so much for your wonderful review! We are delighted to hear that you enjoyed your stay with us and that our location, comfortable rooms, and friendly team made your visit to Bordeaux even more enjoyable. It's great to know that the tram access and proximity to the city centre were convenient for you. Your recommendation means a lot to us, and we truly hope to welcome you back on your next trip to beautiful Bordeaux! Lea Receptionist

Dear Guest, Thank you for taking the time to share your feedback following your stay with us. We are pleased to hear that you appreciated the comfort of your room and the quality of our breakfast. We are, however, sorry to learn that some aspects of your experience did not fully meet your expectations. Regarding the bar and minibar, we would like to clarify that a minibar is only available in our superior room categories. We regret any inconvenience this may have caused during your stay. Our reception team remains available to assist our guests and to recommend nearby options for refreshments. We also take note of your comment regarding the television channels and will look into this matter in order to improve our service. We regret that you did not feel fully comfortable when exploring the surrounding area. Our hotel is conveniently located close to public transport, allowing easy access to Bordeaux city centre and its many restaurants and activities. Thank you again for your constructive feedback. We hope to have the opportunity to welcome you again and provide you with an improved experience. Kind regards, Léa Receptionist

Dear guest, Thank you very much for your wonderful 10/10 rating and for taking the time to share such detailed feedback. We are delighted to hear that you appreciated the professionalism and friendliness of our manager and team, as well as the quality of our food, our location, and the terrace. It is also great to know that any issues you encountered were resolved promptly by our staff. We truly appreciate your comments regarding the shower and the atmosphere in the restaurant during the evenings, as they help us identify areas for improvement. Your feedback is invaluable to us. It was a pleasure welcoming you, and we hope to have the opportunity to host you again on your next visit. Kind Regard, Assia from the Reception

Dear guest, Thank you very much for your excellent 10/10 rating and for sharing your feedback. We are delighted to hear that you enjoyed your stay, appreciated the complimentary upgrade, and found our team helpful and attentive. Your satisfaction means a lot to us, and we look forward to welcoming you back for another great experience. Kind Regard, Assia from the Reception.

Dear guest, Thank you very much for your excellent 9/10 rating and for sharing your feedback. We are delighted to hear that you enjoyed your comfortable stay and that our location, close to the station and within walking distance of restaurants, was convenient for your needs. Your satisfaction is very important to us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Kind Regard Assia from the Reception

Dear Guests, Thank you for this wonderful review and your comment. We’re delighted that you enjoyed your stay and that our team was able to resolve these issues. We hope to have the pleasure of welcoming you back soon! Have a great day, The Front Desk

Dear Guest, Thank you very much for taking the time to share such a detailed review of your stay. We are delighted to read that you enjoyed our convenient location close to the train station and tram network, the comfort and size of your room, as well as the friendliness and helpfulness of our team. It is also a pleasure to know that the amenities, refreshments, and air conditioning contributed to making your stay enjoyable. We also appreciate your feedback regarding the wardrobe space and the private terrace. Your comments are valuable and will be taken into consideration as we continue to improve our facilities. Regarding your booking experience, we understand your frustration about finding a different rate on the app compared with the website. We sincerely regret this inconvenience and appreciate you bringing it to our attention. We encourage you to contact our team directly should you encounter this situation again, and we will be happy to assist you whenever possible. We truly appreciate your recommendation and hope to have the pleasure of welcoming you back on your next visit to Bordeaux. Kind regards, The Reception

Dear Guest, We would like to thank you very much for your kind review. We are happy to hear that you found your room comfortable, enjoyed our breakfast, and appreciated the courtesy and helpfulness of our staff. Your kind words will be shared with the entire team. We also appreciate your feedback regarding the booking process. We understand that having to make five separate reservations was inconvenient, and we apologize for the inconvenience caused. Your comments are valuable and will be taken into consideration as we continue to improve our guests' experience. We hope to have the pleasure of welcoming you again in the near future. The Reception

Dear Guest, Thank you for taking the time to share such detailed feedback. We are very pleased that you enjoyed our convenient location, the comfort of your room, and the professionalism of our team. We are sorry that some aspects of your stay did not fully meet your expectations, particularly regarding bottled water during the heatwave, in-room refreshments, and the weekend restaurant and bar service. We fully understand your comments and regret any inconvenience caused. Regarding housekeeping, please note that rooms are cleaned daily. However, for ecological reasons, our hotel offers a BE GREEN service in case of refusal of cleaning, offering you: a soft, a beer or a glass of wine! The Reception

Dear Guest, Thank you very much for your feedback. We are happy that you found our hotel a pleasant “oasis of cool” during the heatwave and that our team made a positive impression, especially at check-in. We sincerely regret the confusion regarding your confirmed room request for two beds and the inconvenience caused upon arrival. We understand your disappointment and apologize for the time it took to resolve the situation. We are pleased that our team was ultimately able to accommodate your request and that you were able to relax in our bar area during the wait. Your comments are very valuable and will help us improve our communication and reservation process. We hope to welcome you back soon. The Réception

Dear Sir, Thank you very much for your perfect score and for sharing your wonderful feedback. We are delighted to hear that you found your room comfortable and of a good size. Most importantly, we truly appreciate your kind words about our team. Providing helpful, friendly, and accommodating service is our priority, and it is rewarding to know that our staff contributed positively to your stay. We greatly value your support and look forward to welcoming you back for another excellent experience in the future. Kind regards, The reception.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards, Reception team