Mercure Bordeaux Centre Gare Saint-Jean Hotel 4 stars

Customer review rating 4.3/5 4,537 reviews

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How it works?
Mercure Bordeaux Centre Gare Saint-Jean Hotel
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+ 11 Services

Hotel extras

  • Covered private car park

  • 1615 sq. ft. (150 m²) of conference space with natural light

  • 20 minutes by tram from the conference center

  • 10 minutes by tram from the Cité du Vin

  • 3 tram stops from Place de la Bourse

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 4 Meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Mercure Bordeaux Centre Gare Saint-Jean Hotel

28-30 rue Tauzia
33800 bordeaux
france

Tel: +33556922121

Fax: (+33)5/56910806

Check-in from 12h00

Check out up to 12h00

  • . :  16/17 PEYRONNET

  • . :  C TAUZIA

  • By plane

    MERIGNAC At 10km / 6.21 miles

  • By train

    Bordeaux Merignac At 0.25km / 0.16 miles

  • By train

    SAINT JEAN At 0.25km / 0.16 miles

GPS :44.829845, -0.559565

Our accommodation(s)

Choose a Standard Room with a king-size bed or two twin beds, all stylishly decorated and offering the same level of comfort and range of services.

Our restaurants and bars

LA GARE DES SENS

We offer a set menu of one, two or three courses for business lunches. Over dinner, our chef will introduce you to all the delicacies of our region with the flavor-rich menu and range of top-quality wines.

Non contractual photo

BAR

Non contractual photo

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 105

  • Maximum capacity: 90 people

  • Maximum banquet capacity: 18 people

Find out more

Our guest reviews for
Mercure Bordeaux Centre Gare Saint-Jean Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

4,537 reviews

tripadvisor

TripAdvisor Rating 3.5/5

964 reviews

Sunday Break

Customer review rating 4.0/5

Kentin P. Solo - 21/07/2021 Confirmed reviews ALL

Nice hotel in refresh so the lobby and the rest is a bit messy

Friendly hotel - under renovation

Customer review rating 3.5/5

Beatrice Couples - 08/07/2021 Confirmed reviews ALL

All employees were very courteous and friendly. The ongoing renovation was disturbing due to noise. We stayed on an already renovated floor ... Nice room! Breakfast was super - a lot of choices of breakfast items.

Comfortable rooms. Noisy Stay due to renovations and noisy guest above

Customer review rating 3.0/5

Gaelyn Families - 02/06/2021 Confirmed reviews ALL

Overall experience in the room good, good staff service, comfortable bed. We were not warned about the renovations which would have probably made us stay elsewhere. As young parents with a baby a restful night is important but there was a lot of noise during our baby's daytime naps and even noise coming from upstairs. So overall not a restful stay unfortunately.

barely ok

Customer review rating 2.5/5

Cesar H. M. Families - 07/04/2021 Confirmed reviews ALL

hotel under remodelation, too much noise, not well cleaned.

Great stay

Customer review rating 5.0/5

L. Business - 02/04/2021 Confirmed reviews ALL

Fantastic, great welcome. Appreciated to get room 110 to manage a Teams call.

Customer review rating 5.0/5

Jean M. H. Families - 09/03/2021 Confirmed reviews ALL

Very Good Stay

They charge me twice the parking service with two cards and removed me form my bank account the deposit and I have no received yet.

Customer review rating 1.0/5

Miguel Business - 02/10/2020 Confirmed reviews ALL

They charge me twice the parking service with two cards and removed me form my bank account the deposit and I have no received yet.

Dear Mr Toribio, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Centre Gare Saint-Jean. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I sent you an email in order to fix this overcharging. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Marie - Deputy Manager

Good stay

Customer review rating 5.0/5

A. Business - 14/09/2020 Confirmed reviews ALL

Very professional staff, enabled to find out options to make your stay very enjoyable. Good food, nice wine....

Excellent location and good stay.

Customer review rating 4.5/5

Anonymous Solo - 23/07/2020 Confirmed reviews ALL

Lovely room and staff very pleasant and helpful.

Well located but problems at the hotel

Customer review rating 3.0/5

Marc Families - 20/07/2020 Confirmed reviews ALL

Unfortunately, we were on same floor than noisy clients using a room like their bar, moving around between rooms , smoking etc.. We warned the next day but nothing was done. The second night was worst. We had a chat with the director who was helpful from then. Despite offering changing room and sharing some treats, the overall experience is not good.

Good location, comfortable sleep - shame about the plastic!

Customer review rating 3.5/5

David G. Couples - 20/07/2020 Confirmed reviews ALL

Overall good. My main complaint was that despite paying for a "Superior" Room, we still were given those cheap and nasty environmentally unfriendly flimsy paper coffee cups and plastic water beakers. What is wrong with china mugs and proper glasses that can just be put in the dishwasher when guests change? The only other issue was we had to phone reception for shower gel as the one in the dispenser was empty. Everything else was fine - though would appreciate some real milk rather than just a single creamer for tea and coffee!

Dated and Tired

Customer review rating 2.0/5

Cameron T. Business - 15/07/2020 Confirmed reviews ALL

The hotel is dated and tired. Carpets in the corridors are old and rooms they smell. There is also a smell of smoke as if smoking is still allowed in some rooms. Air conditioning was average and also smelled so bad I had to be moved.

basic

Customer review rating 1.5/5

Lord L. I. Business - 14/03/2020 Confirmed reviews ALL

very basic hotel decor design more like a two start but staff were nice,

Fab location, Very enjoyable stay

Customer review rating 4.5/5

Stanice Couples - 10/03/2020 Confirmed reviews ALL

Friendly helpful staff, able to speak English. Lovely room & good services. Some items require maintenance ie wardrobe shelf needing a support, a curtain hanger broken. Overall very good, fab location.

Great location, comfortable stay and helpful staff

Customer review rating 4.5/5

Linda J. Friends - 14/01/2020 Confirmed reviews ALL

We felt very welcome and the lady who checked us in was very helpful throughout our stay. She suggested something we could do on our first day out. One of our group was ill overnight so had to have a late checkout the next day, and everyone was very helpful.

Pleasant without being helpful

Customer review rating 3.5/5

Allan Couples - 12/01/2020 Confirmed reviews ALL

Everything was pleasant. When we had an issue with currency, your team was not helpful.

No AC even at 27 c degrees!

TripAdvisor rating 3.0/5

corleone2001 Family - 19/10/2018 TripAdvisor review

The hotel is fine, but the day was about 27 degrees celsium, and they didn´t allow to turn on the Air Conditioning! We had to sleep with the window opened and with outside noise! I really don´t understand that policy!

Dear Mr Andre W, Thank you for taking the time to tell us about your experience. I am sorry that you encountered issues with the AC, please allow me to express my sincerest apologies. We everyday try to adapt hotel's temperature for our guest's comfort. We appreciate you sharing your concerns and it's our hope that you will give us the opportunity to better serve you in the near Bordeaux future. Sincerely, The Front Desk Team

Hotel on tram route

TripAdvisor rating 5.0/5

JohnNR4 Couples - 05/09/2018 TripAdvisor review

A short walk from Bordeaux St Jean station and with a tram stop a few metres away. Very friendly and helpful staff. A pleasant restaurant with out door tables and good food. An extensive range of food for breakfast.

Dear Guests, we all would like to thank you for your overall very positive feedback. We are very pleased to hear that you did enjoy your stay with us. We look forward to welcoming you again at the Mercure Bordeaux Gare saint Jean in beautiful Bordeaux. Best Regards The Reception

A bit renovated room, but dirty. Caridors are old and not maintained

TripAdvisor rating 3.0/5

igalst Couples - 28/06/2018 TripAdvisor review

The room seem to be renovated recently, but still was dirty and we've found someone else's hair in multiple places. The caridors or other areas of the hotel are old and not maintained. For example, someone else let's a few glasses outside of their room's door. We've spotted them in mid-day, and they were left there until the morning.

Good hotel for visiting Bordeaux for a short break

TripAdvisor rating 4.0/5

Richard S Couples - 30/05/2018 TripAdvisor review

This is a nice hotel with excellent links via the tramway into the centre of Bordeaux. It is also within walking distance so would suit most people. Staff were friendly and helpful and the Deluxe room was a good size and nice and clean. Would happily recommend it.

Dear Mr Richard S, We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre Gare Saint-Jean. It is always a pleasure to receive positive feedback. I will share your comments with our team. We hope to see you again Mrs Bouyer carine Hotel Manager

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