Novotel Bordeaux Centre Gare Saint Jean 4 stars

Customer review rating (ALL Rating) 4.5/5 1,122 reviews

Novotel Bordeaux Centre Gare Saint Jean - Image 1
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Description

Hotel extras

  • Covered private car park

  • 1615 sq. ft. (150 m²) of conference space with natural light

  • 20 minutes by tram from the conference center

  • 10 minutes by tram from the Cité du Vin

  • 3 tram stops from Place de la Bourse

Our accommodation(s)

Hotel location

Novotel Bordeaux Centre Gare Saint Jean

28-30 rue Tauzia
33800 BORDEAUX
France

GPS:44.829845, -0.559565

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LA GARE DES SENS

We offer a set menu of one, two or three courses for business lunches. Over dinner, our chef will introduce you to all the delicacies of our region with the flavor-rich menu and range of top-quality wines.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,122 reviews

Customer review rating 4.0/5

Wendy M. Solo - Confirmed reviews ALL

The hotel is easily located when coming from the airport on the tram and a short walk or tram into the centre. The communal areas seem more like an Ibis and the rooms are dated. However, every staff member I encountered was very friendly and some went over and above my expectations to help me. All hotels could learn from this team!

Dea guest, Thank you very much for your feedback. We are delighted that you appreciated our location as well as the friendliness and helpfulness of our team. Your compliments mean a lot to us and will be shared with all our staff. We also take your comments regarding the common areas and rooms into account as we continue to improve. We look forward to welcoming you again. The reception

Customer review rating 3.0/5

Jonathan R. Families - Confirmed reviews ALL

I don't want this to be posted. Staff was great and so was breakfast. Hotel room was not. The A/c was broken/not functioning. the window wouldn't stay open so we couldn't cool the room even though it was hot outside. there was a mildew smell and the carpet was wet. most of this was probably due to the lack of A/C, but this was not a good stay for me and my family. I hope they fix the A/C and other issues otherwise I would not recommend staying here.

Customer review rating 4.0/5

Jack R. Couples - Confirmed reviews ALL

Very good but shame the aircon was not working

Dear guest, Thank you for your kind feedback. We are delighted that you had a very good stay with us. However, we are truly sorry for the inconvenience caused by the air conditioning not working during your visit. We fully understand how important this is, especially during warmer periods. Please be assured that this issue is being addressed as a priority to ensure the comfort of our guests. We hope to have the pleasure of welcoming you again soon under better conditions. Kind regards, The reception

Customer review rating 3.5/5

Laura C. Families - Confirmed reviews ALL

Room was very warm and we were told the air conditioning had not yet been turned on. The elevators were like death traps

Thank you for your feedback. We are truly sorry to hear that your experience was not up to expectations. We apologize for the discomfort caused by the warmth in your room. Our air conditioning system is usually turned on at a specific time of year, but we understand how important it is for our guests to feel comfortable, and we’ll be looking into possible solutions to improve this. As for the elevators, we take safety very seriously, and we appreciate you bringing this to our attention. We will have them inspected immediately to ensure they meet the highest safety standards. Your comments are invaluable to us, and we hope to have the opportunity to welcome you back for a more pleasant stay. Best regards, Reception team

Customer review rating 4.0/5

Jorge R. Couples - Confirmed reviews ALL

Our room was very warm and we were told the hotel management does not turn the A/C on until the summer. You provided us with a fan but it was not enough to cool down the room. Your reception staff is very friendly and serviceable.

Other web-users rate our hotel

  • 658 reviews 9/10 Location
  • 765 reviews 7.2/10 Room
  • 737 reviews 9/10 Service
  • 5 reviews 7.6/10 WiFi
  • 401 reviews 8.6/10 Breakfast
  • 238 reviews 7.5/10 Cleanliness
  • 190 reviews 5.1/10 Food

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