Novotel Bordeaux Centre Gare Saint Jean 4 stars

Customer review rating (ALL Rating) 4.5/5 1,133 reviews

Novotel Bordeaux Centre Gare Saint Jean - Image 1
Novotel Bordeaux Centre Gare Saint Jean - Image 2
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Description

Hotel extras

  • Covered private car park

  • 1615 sq. ft. (150 m²) of conference space with natural light

  • 20 minutes by tram from the conference center

  • 10 minutes by tram from the Cité du Vin

  • 3 tram stops from Place de la Bourse

Our accommodation(s)

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Room 1

Hotel location

Novotel Bordeaux Centre Gare Saint Jean

28-30 rue Tauzia
33800 BORDEAUX
France

GPS:44.829845, -0.559565

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LA GARE DES SENS

We offer a set menu of one, two or three courses for business lunches. Over dinner, our chef will introduce you to all the delicacies of our region with the flavor-rich menu and range of top-quality wines.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,133 reviews

Customer review rating 4.5/5

Angela L. Couples - Confirmed reviews ALL

Dear Guest, Thank you very much for taking the time to share such a detailed review of your stay. We are delighted to read that you enjoyed our convenient location close to the train station and tram network, the comfort and size of your room, as well as the friendliness and helpfulness of our team. It is also a pleasure to know that the amenities, refreshments, and air conditioning contributed to making your stay enjoyable. We also appreciate your feedback regarding the wardrobe space and the private terrace. Your comments are valuable and will be taken into consideration as we continue to improve our facilities. Regarding your booking experience, we understand your frustration about finding a different rate on the app compared with the website. We sincerely regret this inconvenience and appreciate you bringing it to our attention. We encourage you to contact our team directly should you encounter this situation again, and we will be happy to assist you whenever possible. We truly appreciate your recommendation and hope to have the pleasure of welcoming you back on your next visit to Bordeaux. Kind regards, The Reception

Customer review rating 4.5/5

Alun G. Friends - Confirmed reviews ALL

Dear Guest, We would like to thank you very much for your kind review. We are happy to hear that you found your room comfortable, enjoyed our breakfast, and appreciated the courtesy and helpfulness of our staff. Your kind words will be shared with the entire team. We also appreciate your feedback regarding the booking process. We understand that having to make five separate reservations was inconvenient, and we apologize for the inconvenience caused. Your comments are valuable and will be taken into consideration as we continue to improve our guests' experience. We hope to have the pleasure of welcoming you again in the near future. The Reception

Customer review rating 4.5/5

Chrystele G. Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share such detailed feedback. We are very pleased that you enjoyed our convenient location, the comfort of your room, and the professionalism of our team. We are sorry that some aspects of your stay did not fully meet your expectations, particularly regarding bottled water during the heatwave, in-room refreshments, and the weekend restaurant and bar service. We fully understand your comments and regret any inconvenience caused. Regarding housekeeping, please note that rooms are cleaned daily. However, for ecological reasons, our hotel offers a BE GREEN service in case of refusal of cleaning, offering you: a soft, a beer or a glass of wine! The Reception

Customer review rating 4.0/5

Jon P. Friends - Confirmed reviews ALL

Dear Guest, Thank you very much for your feedback. We are happy that you found our hotel a pleasant “oasis of cool” during the heatwave and that our team made a positive impression, especially at check-in. We sincerely regret the confusion regarding your confirmed room request for two beds and the inconvenience caused upon arrival. We understand your disappointment and apologize for the time it took to resolve the situation. We are pleased that our team was ultimately able to accommodate your request and that you were able to relax in our bar area during the wait. Your comments are very valuable and will help us improve our communication and reservation process. We hope to welcome you back soon. The Réception

Customer review rating 1.0/5

Kristyana J. Families - Confirmed reviews ALL

Other web-users rate our hotel

  • 659 reviews 9/10 Location
  • 738 reviews 7.2/10 Room
  • 736 reviews 9/10 Service
  • 5 reviews 8.4/10 WiFi
  • 390 reviews 8.4/10 Breakfast
  • 243 reviews 7.2/10 Cleanliness
  • 186 reviews 5.1/10 Food

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