ibis Bordeaux Centre Mériadeck 3 stars

Customer review rating (ALL Rating) 4.2/5 3,224 reviews

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ibis Bordeaux Centre Mériadeck - Image 1
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35 cours du Maréchal JUIN, 33000 BORDEAUX, France

Description

Hotel extras

  • New design, renovated spaces

  • Undercover paid car park. Public transport next to your hotel

  • Located in the heart of the city

  • Bar, Restaurant, Rooftop, 24/7 at-will catering

  • Modular lounges and offices, Coworking spaces, office-bedrooms

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Hotel location

ibis Bordeaux Centre Mériadeck

35 cours du Maréchal JUIN
33000 BORDEAUX
France

GPS:44.836012, -0.5834

Telephone
Fax +33 5 56 96 33 15

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Le Bistrot de Mériadeck

Benefit from the gastronomy of our cozy, relaxed Bistrot le Mériadeck: a varied, seasonal gourmet menu to enjoy on site or to take away to your bedroom, our rooftop or next to the Garonne. Bon appétit.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  3,224 reviews

TripAdvisor Rating  3.5/5  2,696 reviews

Convenient location but poor housekeeping and cleanliness

Customer review rating 2.0/5

Dr K. E. Solo - Confirmed reviews ALL

The room temperature was 25C for 2 days so it was impossible to sleep. I complained and was told a technical would look at the problem. The next day I was told it was a hotel wide problem. The bathroom was dirty with long black hairs. The toilet had black stains. I have photgraphs of the bathroom and toilet if you want to see the evidence. I would have thought the EU would have temperature regulations for hotel rooms, so the hotel may be prosecuted. I would have thought some financial compensation should be paid, for the unregulated temperature. No apology from the reception staff. Convenient location

Monsieur, Bonsoir, Nous vous remercions d'avoir pris le temps de partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. Nous vous présentons toutes nos excuses pour les incidents que vous avez rencontrés. La satisfaction de nos clients est notre priorité, mais apparemment nous n'avons pas réussi cette fois-ci. Si vous nous donnez l'opportunité de regagner votre confiance, nous nous ferons un plaisir de vous offrir le meilleur dont nos clients se réjouissent chaque jour. Veuillez agréer, Monsieur, nos salutations distinguées. Bien cordialement, Clément, L'équipe de la réception

Sleepless night due to heating issue

Customer review rating 2.0/5

Alex J. Friends - Confirmed reviews ALL

Whilst the room was nice, unfortunately, the heating throughout the building was experiencing issues. We were unable to turn off the heating in the room which resulted in a sleepless night even with the window open. The thermometer on our alarm clock was reading in excess of 25 degrees which is ridiculous for such a small room.

Good afternoon,, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Clément, The reception team

Needs An Update

Customer review rating 2.0/5

Wilson Couples - Confirmed reviews ALL

I am sorry to say, but the hotel needs an update. It is not quite as clean as a basic hotel as the hotel towels were a bit dirty and I had to change with the front desk a few times. The light in the room did not work. The dehumidifier in the shower was not working. The thermostat was not working. However, the staff were great.

Good evening, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We are still happy that you lke the welcoming of our reception team. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Clément, The reception team

well located

Customer review rating 4.5/5

Annie Friends - Confirmed reviews ALL

Hotel staff lovely Rooms clean Good value for money

Dear ANNIE T., We very much appreciate your comments regarding your stay at the ibis Bordeaux Centre Mériadeck. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good location, nice breakfast, friendly staff

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

The room was small and dark. Sleeping on the bed was complicated, the matrass was smaller than the bed, the other matlass (surmatelas) moved over the matlas, which was moving too. Result: I fell off, the cover fell off and I had to fix the bed over and over during the night. Having complained about this the bed was made a little better one time, then the probleme continued. The air was not good, air conditioning apparently did not work. For these reasons I will not be returning to IBIS

Good afternoon, Thank you for taking the time to tell us about your experience in our hotel. We are nevertheless delighted that you appreciated the welcome from our team. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Clément, The reception team

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Other web-users rate our hotel

  • 1,989 reviews 9.2/10 Location
  • 2,690 reviews 4.9/10 Room
  • 1,698 reviews 8.4/10 Service
  • 24 reviews 6/10 WiFi
  • 1,287 reviews 7.1/10 Breakfast
  • 784 reviews 5.8/10 Cleanliness
  • 380 reviews 4.5/10 Amenities
  • 374 reviews 4.6/10 Vibe

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