Thank you very much for your excellent score of 90/100! 😊 We are delighted to know that you had a good stay with us. Your satisfaction means a lot to our team! ✨ We hope to have the pleasure of welcoming you again soon. Kind regards, Margaux – Assistante Chef de Réception 🌷

Dear Guest, Thank you for taking the time to share such detailed feedback. We are truly sorry that your stay was marked by several misunderstandings and, above all, by the lack of consistency in the handling of your Gold status and late check-out. We fully understand how frustrating it must have been to have to explain your entitlement several times, then experience difficulties accessing your room, followed by repeated interruptions from housekeeping despite the “Do Not Disturb” sign being displayed. We sincerely apologize for these inconveniences and for the overall experience they caused. Your comments regarding the training and communication of our team are very valuable. We will share your feedback with the relevant departments so that these situations can be reviewed and avoided in the future. We are nevertheless pleased to hear that you appreciated our location and your room, and we hope that we may have the opportunity to welcome you again and provide you with the smooth and professional experience you should expect from us. Kind regards, Margaux – Assistante Chef de Réception 🌷

Dear Guest, Thank you for taking the time to share your feedback and for your score of 10/100. Regarding the tram, our hotel is indeed located right next to a tram stop, which is also one of the advantages of our central location and makes it very easy to explore Bordeaux. 🚋📍 As we are located in the heart of the city centre rather than in a rural area, a certain level of outside city noise can unfortunately be expected, despite the windows being closed. Regarding breakfast, we are sorry to hear that you had to wait to find a seat. 🥐☕ Our breakfast is served from 6:30 a.m. to 10:00 a.m., providing a wide time range for guests to spread out their visits. However, we understand that during peak times, the breakfast room can become particularly busy, especially when the hotel is highly occupied. We nevertheless take your comments into account and hope to have the opportunity to offer you a more pleasant experience in the future. Kind regards, Margaux – Assistante Chef de Réception 🌷

Hello, Thank you very much for your kind review! We are delighted to hear that you enjoyed our convenient location, warm welcome, and comfortable stay. It was a pleasure having you with us, and we hope to welcome you back to Bordeaux very soon! Kind regards, Maëlle - The Reception

Hello, Thank you very much for your lovely feedback and for your 8/10 rating! 😊⭐ We are delighted to hear that you found us to offer a good price-quality ratio and that everything was as you expected. 🏨✨ Your satisfaction is our greatest reward, and we hope to have the pleasure of welcoming you back to Bordeaux very soon! 🌷 Margaux – Assistant Front Office Manager 😊

Dear Guest, Thank you very much for your kind review! We are delighted to hear that you enjoyed your stay with us and appreciated our friendly service, cleanliness, comfort, and convenient location. Your recommendation means a lot to our entire team. We look forward to welcoming you again on your next visit to Bordeaux! Warm regards, The ibis Bordeaux Centre Mériadeck Team

Dear, Thank you for taking the time to share your experience in detail. We are sincerely sorry for the inconvenience you experienced during your stay 😔We fully understand that this situation was particularly difficult for you, especially with a baby and a young child. Regarding the power outage, it was unfortunately beyond our control: the power was cut by the utility company (EDF) and affected the entire street, not just our hotel. This exceptional situation was obviously not of our making, and we had no control over its duration. Nevertheless, we did our best to remain available and assist our guests throughout the outage, even though we understand it must have been particularly uncomfortable and stressful. We are sincerely sorry if the assistance we provided fell short of your expectations under the circumstances 🙏 We have also taken note of your comments regarding the welcome, the elevators, and your request for an upgrade. These will be shared with the relevant teams so that we can continue to improve our service. We regret that this unusual event had such an impact on your stay and hope to have the opportunity to welcome you back under more pleasant circumstances during a future visit to Bordeaux. Best regards, Margaux - Assistant Front Office Manager 🌷✨

Thank you for taking the time to share your feedback. We are sorry that the temperature in your room made your stay uncomfortable, especially during such an exceptional period of heat. 🌡️ We would like to clarify that our air-conditioning system was operating, and we have checked this carefully. However, with temperatures exceeding 40°C, which were exceptional conditions for our region, it is possible that the system had difficulty maintaining the usual level of cooling. Our hotel also follows the environmental recommendations and regulations in place, which limit the temperature difference between the outdoor and indoor temperatures. These measures are intended to reduce excessive energy consumption while respecting current ecological requirements. 🌱 We understand that this may not have provided the level of comfort you expected during such extreme heat, and we sincerely regret the inconvenience caused. Kind regards, Margaux – Assistante Chef de Réception 🌷

Dear Guest, Thank you so much for this wonderful and detailed review! We are truly delighted to hear that your stay exceeded your expectations, especially after reading some less favourable reviews. We are glad that you found your room clean and well-equipped, the bed comfortable, the temperature just right, and that our underground parking and helpful staff met your needs. Your kind words mean a great deal to our entire team and serve as a wonderful motivation to continue delivering the best experience possible to all our guests. We hope to have the pleasure of welcoming you back very soon for another great stay! Kind regards, Junypsie from the ibis Bordeaux Centre Mériadeck team

Hello, Thank you for taking the time to share your feedback. We are pleased to hear that you appreciated our convenient location, the comfort of your bed, and the value offered by our hotel. However, we are truly sorry to learn about the condition of your room and the discomfort experienced by your wife. Please accept our sincere apologies, as the cleanliness and comfort of our guests are our top priorities. Your comments have been shared with our housekeeping team so that the necessary checks and improvements can be reinforced. We hope to have the opportunity to welcome you again and provide you with a stay that fully meets your expectations. Kind regards, The ibis Bordeaux Centre Mériadeck Team

Hello, Thank you for your kind words! We're delighted you had a pleasant stay with us. We truly appreciate your feedback and hope to have the pleasure of welcoming you back again soon. Cordialement La réception

Dear Guest, Thank you very much for your kind review. We are delighted to hear that you enjoyed our great location, the comfort of your room, and the friendliness and helpfulness of our team. Your compliments will be shared with our staff, who will be pleased to know they contributed to making your stay enjoyable. We are also glad that you enjoyed the adjoining restaurant. We look forward to welcoming you back on your next visit to Bordeaux. Kind regards, The reception

Dear Guest, Thank you for taking the time to share your feedback following your stay with us. We are pleased to hear that you enjoyed your comfortable stay, our convenient location close to the tram, and that our hotel provided you with a good base during your visit. We also appreciate your comment regarding the World Cup coverage in our bar. We understand that sporting events are important moments for many of our guests, and we are sorry if the selection of broadcasts did not fully meet your expectations. Your feedback has been shared with our team for consideration. We hope to have the pleasure of welcoming you back to Bordeaux in the future and providing you with another enjoyable stay. Kind regards, The Reception Team

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you appreciated our location. However, we sincerely apologize for the inconvenience you experienced regarding the room availability and the comfort of the beds. This does not reflect the standard of service and comfort we aim to provide to our guests. We have taken note of your comments and will share them with the relevant teams. We hope to have the opportunity to welcome you again and provide you with a much more satisfying experience. Kind regards, The Reception Team