Sofitel Marseille Vieux Port 5 stars

Customer review rating (ALL Rating) 4.5/5 1,960 reviews

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Sofitel Marseille Vieux Port - Image 1
Sofitel Marseille Vieux Port - Image 2
Sofitel Marseille Vieux Port - Image 3
Sofitel Marseille Vieux Port - Image 4
36, boulevard Charles Livon, 13007 MARSEILLE, France

Description

Hotel extras

  • Wake up gently with a buffet breakfast and sea view

  • Sublime and sunny view

  • Tasty and refined cuisine

  • Relaxing and invigorating treatments at the Sofitel Spa

  • Your meetings on the top floor overlook the old port

Our accommodation(s)

Hotel location

Sofitel Marseille Vieux Port

36, boulevard Charles Livon
13007 MARSEILLE
France

GPS:43.292332, 5.361028

Telephone
Fax +33 4 91 15 59 50

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,960 reviews

TripAdvisor Rating  4.5/5  3,320 reviews

Excellent reception experience, fantastic view

Customer review rating 4.5/5

Stoney Families - Confirmed reviews ALL

Very good services and fantastic views of the hotel

Tired, stained and worn

TripAdvisor rating 1.0/5

Guide818456 Couples - TripAdvisor review

Friendly and well appointed reception was the best thing about this hotel. 1 night stay was €660 which included a lunch of undercooked chicken & 4 drinks . We had a top price room with chipped and badly stained furniture, uncomfortable bed and a very basic shower set up with wall mounted toiletries that provided nothing more than a pin prick of soap. Declined the breakfast buffet but still charged me - fantastic views from the restaurants and bar just a shame they overlooked a totally filthy swimming pool.

Great stay

Customer review rating 5.0/5

Gnf Solo - Confirmed reviews ALL

I had a room with a view of the harbour , which I enjoyed. The staff were welcoming and helpful, the room very comfortable.

Dear Gai F., We very much appreciate your comments regarding your stay at the Sofitel Marseille Vieux-Port. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emeline Roudier Directrice Qualité & Expérience Client Sofitel Marseille Vieux Port

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

hlpful staff and great location but regrettably a number of services closed for Xmas made our stay less pleasnthan usual. hotel rooms needs refreshing…good that this is planned for next year!

Very disappointing stay

Customer review rating 1.5/5

Laura S. Families - Confirmed reviews ALL

I was very disappointed with my stay, especially as I was hosting my parents and wanted this to be a comfortable and enjoyable experience for them. Instead, the following issues made our visit far from relaxing: 1. The lobby was under construction, with paper ladders and equipment scattered everywhere, creating an unwelcoming first impression. 2. On the 5th floor, construction work started at 7 am, with workers on ladders outside the rooms 3. Despite asking for turn-down service to come back an hour later (at 9 pm), someone came to the room four times in the space of 20 minutes, disturbing us repeatedly. 4. A cleaning staff member entered the room while my mother was asleep to hand over a Christmas gift. This was intrusive, uncomfortable, and completely inappropriate. 5. Breakfast was disappointing: the pancakes were frozen, and we were told breakfast ended at 11 am, only to find out it actually finished at 10:30 am, forcing us to rush. This was an extremely uncomfortable experience, especially as I had invited my parents and wanted to ensure a pleasant stay for them. I hope the hotel takes this feedback seriously to improve for future guests.

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Other web-users rate our hotel

  • 495 reviews 9.2/10 Location
  • 962 reviews 7.7/10 Room
  • 1,143 reviews 9/10 Service
  • 288 reviews 8.5/10 Breakfast
  • 115 reviews 5/10 Cleanliness
  • 112 reviews 7.8/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.