Sofitel Marseille Vieux-Port Hotel 5 stars

The hotel is perfectly located with its views of the old port and three forts, which combined with the blue skies we came for (and got) made the mornings feel good. The hotel staff from check-in, to check out, concierge, restaurants and bars could not have been more helpful when needed and importantly, totally relaxed.

The hotel has a splendid location, but if you are not European and have electronic equipment, beware. Our suite had a nice desk, but both electric sockets for the desk were occupied by lamp and phone, so there was nowhere to plug in a laptop. One could plug into a wall socket 8 m away to use at a table, but that required the cord to stretch dangerously across the floor. All electric sockets are for only European plugs. there is no USB connection to charge a cell phone. There is no phone in the bathroom. One needs to log into the Wifi fresh each time - it does not stay connected even for a day, let alone a stay.

Very friendly staff in a superb hotel right out of the noise and bustle of Marseille. Pleasantly peaceful with a great view of the port and city.

Outstanding in every way.

One overnight trip in Marseilles for Christmas shopping was topped by Sofitel. Perfect Dinner, Perfect room View over the old harbor of Marseilles.

Dear Madame, Dear Sir, as i do love Sofitel as a brand and a chain of hotels i take some minutes to share the fact that my stay to Sofitel Marseille was not at the regular standard for Sofitel Hotels. The room was nicely decorated and with a decent view but pouring water on the corridor for three consecutive days collected in a recipient does not really give a 5 star hotel feeling neither a holiday one. Actually it was raining outside and... inside First time travelling in a five star hotel without any complimentary water in the room, the available one at the reception was missing most of the time. While breakfast was very good still first time for me in a Sofitel without free champagne or sparkling wine (it seems easier for other European countries, Asian one or from Latin America to offer than in the "mother" country...). many thanks for your attention and hopefully for fixing these aspects for future guests! kind regards, despina PS. exceptional concierge services on both shifts and good reception services.Thank you!

Very comfortably looked after by delightful staff.

Friendly professional staff, most helpful to any requests

The friendliness of all the staff, the food, the hotel, the location, you name it, all top notch!

Superb

The hotel was nice and food was good. It also had amazing views of the city. The shower is poorly designed though since every time we took a shower it lead to water leaking between the walls onto the bathroom floor.

The room is old and cannot be called a presidential suite. The room was dirty and all the furniture was old.

We have stayed here a number of times over 10 years, always with the same wonderful room with a balcony. It's a beautiful hotel with a wonderful staff. We were warmly welcomed and the concierge went out of his way to assist us with restaurants, taxis, etc. We would never stay anywhere else in Marseille. This really is a very special hotel with excellent staff. You should be very proud of them all. It's what every hotel should be.

The hotel was very clean, comfortable with very friendly helpful staff. My only complaint was that the air conditioning in my room did not work so I had to sleep with the window open as the room was very hot.

Short time visiting and felt very welcomed by staff who constantly had smiles on their faces and openly greeted me. Enjoyed restaurant dining, food and service excellent.