Sofitel Marseille Vieux-Port Hotel 5 stars

Customer review rating (ALL Rating) 4.5/5 8,303 reviews

ALLSAFE approved hotel

Information message

Sofitel Marseille Vieux Port
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+ 26 Services

Hotel extras

  • Certified ALLSAFE by Bureau Véritas

  • Sublime sunny view to make the winter more beautiful

  • Refined gourmet cuisine for New Year celebrations

  • Take advantage of the relaxing & invigorating treatments at the Sofitel Spa

  • A buffet breakfast for a gentle awakening

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Sofitel Marseille Vieux-Port

36, boulevard Charles Livon
13007 marseille
france

Fax: (+33)4/91155950

Check-in from 16h00

Check out up to 12h00

  • Bus:  83

  • By plane

    MARSEILLE PROVENCE At 30km / 18.75 miles

  • By boat

    PORT MARSEILLE At 3km / 1.88 miles

  • By helicopter

    AEROPORT MARSEILLE PROVENCE At 30km / 18.75 miles

  • By train

    MARSEILLE ST CHARLES At 3km / 1.88 miles

GPS:43.292332, 5.361028

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

We have 134 rooms available, including 3 suites and 24 rooms with balconies. Light, spacious and luxurious, with marine-inspired decor. Bathrooms equipped with double bathtubs or hydro-massage showers.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 193

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 160 people

Find out more

Our guest reviews for
Sofitel Marseille Vieux-Port

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

8,303 reviews

TripAdvisor Rating 4.5/5

3,146 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Very Good Service

Customer review rating 5.0/5

Kate P. Solo - 09/01/2022 Confirmed reviews ALL

Very accommodating, great customer service. Kudos to Ines of front desk and Christophe for excellent service.

Stolen pouch

Customer review rating 1.5/5

Lizzie Friends - 26/12/2021 Confirmed reviews ALL

My passport pouch was missing from my hotel and till now no investigation update was given from the hotel

Customer review rating 5.0/5

Anonymous Solo - 26/12/2021 Confirmed reviews ALL

I had a wonderful time. I would like to warmly thank the entire Team for welcoming me. My Spa experience was great. The room was very comfortable and I really like the size of the bath and the products available to me. The bed was also very comfortable and cosy. I appreciated the art behind the TV console. Overall a lovey moment with you.

Beautiful

Customer review rating 5.0/5

Vic A. Business - 21/12/2021 Confirmed reviews ALL

I had a wonderful stay ate the Sofitel Marseilles. The staff were very attentive and I enjoyed a free drink at the the stunning rooftop bar

Warm stay with a view

Customer review rating 4.5/5

Tarita Friends - 12/12/2021 Confirmed reviews ALL

Room was great, clean and with a view Breakfast was excellent, lot of choice and staff extremely friendly Reception and Concierge was attentative and friendly, you felt like at home

Infrastructure looks deteriorated

Customer review rating 3.0/5

Miguel Business - 25/11/2021 Confirmed reviews ALL

Staff is second to none; however hotel infrastructure not close to what ressembled. Needs lots of improvements.

Perfectly located, easy access, breathtaking view

Customer review rating 4.5/5

Erwan H. Families - 20/11/2021 Confirmed reviews ALL

As usual a perfect stay in a beautiful room with a stunning view While traffic in Marseille is hell, the Sofitel is very conveniently and easily accessible from two hw tunnels.

South of France Bliss

Customer review rating 5.0/5

Susan G. Solo - 18/11/2021 Confirmed reviews ALL

My first trip abroad since 9-19! Your hotel was a glorious stay...perfection!

Dear Susan G., We very much appreciate your comments regarding your stay at the Sofitel Marseille Vieux-Port. It is always a pleasure to receive positive feedback. We are glad to know we were part of your first trip since this whole situation. And we are pleased to know you had a perfect stay among us. I will share your comments with our team and to Silvi ! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nassima A. Directrice Hébergement

Marseille one night

TripAdvisor rating 5.0/5

Companion679506 Business - 07/11/2021 TripAdvisor review

Beautiful location. We got a nice room with an amazing view on the port of Marseille. Very dedicated and attentive staff and overall excellent service. Very good breakfast. Maybe the spa facilities could be ameliorated, to small pool.

Great location to explore the harbour and old town. A comforatble hotel with great service and good amenities.

Customer review rating 4.0/5

Trevor S. Couples - 25/10/2021 Confirmed reviews ALL

My wife and i had a short3 day visit planned in Marseille and stayed in the Sofitel. It suited our need perfectly and we would stay again.

Very conveniently located with an great view

Customer review rating 4.5/5

Wdh Business - 17/10/2021 Confirmed reviews ALL

Had an great time in the hotel, the service was superb and the view from the top-floor bar/restaurant is great. Location is good, close to the center and conveniently located in terms of access roads to go around and get to the other areas of marseille.

Overall 5 stars, extremely happy

Customer review rating 5.0/5

Dr N. C. Business - 17/10/2021 Confirmed reviews ALL

Hotel well located, extremely clean, very courteous and helpful staff thank you for a wonderful stsy

Dear Dr. Naushin c., Greetings from Sofitel Marseille Vieux-Port, What a pleasure to read that you were extremely and you had a wonderful stay with us ! We are glad to know you appreciated our location, our facilities and our lovely Ambassadors. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Nassima A. Directrice Hébergement
Customer review rating 4.5/5

Jean-pierre G. Solo - 09/10/2021 Confirmed reviews ALL

Terrific group of employees, great view , best bed !

Dear Jean Pierre G., Warm greetings from Sofitel Marseille Vieux-Port, We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our terrific team ! And we are glad to know you enjoyed our great view and our Sofitel Mybed. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nassima A. Directrice Hébergement

Software wins over hardware

Customer review rating 4.0/5

S. Solo - 20/09/2021 Confirmed reviews ALL

I was so impressed by the first day and extended one more night canceling another booking. There were some hiccups on the second day but the team has done well to make me feel much better. Will definitely be back, thank you!

Dear S., We very much appreciate your comments regarding your stay at the Sofitel Marseille Vieux-Port. It is always a pleasure to receive positive feedback ! We are glad to know you enjoyed your stay among us. Regarding your experience at the bar we will make sure to share your comment to the food & beverage manager, thank you for bringing these points to our attention; we will definitely take appropriate actions to prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nassima A. Directrice Hébergement

Could do better!

TripAdvisor rating 3.0/5

Eme L 03/08/2021 TripAdvisor review

Before our trip, I wrote an email which hadn't been taken notice of or read by management. Although German, I do my correspondence with the Sofitel Marseille in French and got a bunch of emails before arrival in ... English! And it was always about the same subject (Covid), as if we were idiots and didn't know about masks and distances. The hotel's garage is too small, very difficult to manoeuvre the car. As for us, there were not enough towels, we had to ask a second one every day. THE SPA employee told us that there was just their jacuzzi for swimming, but later we realized quite a big swimming pool that was shared with a neighbour hotel. Crazy! The handbasin's drain pipe was congested (which might happen), but to ask four (!) times to fix the problem, is a little bit too much!

quick discovery of Marseille

TripAdvisor rating 3.0/5

Tac85 02/08/2021 TripAdvisor review

My husband and I stayed 2 nights at Sofitel. We wanted to be downtown to discover around the old harbour. The Sofitel is very well located for that. It has a magnificent view from the restaurant deck on the old harbour. The room was in a quiet zone but too far to get the wifi correctly and it was an inconvenience for my husband who needed it for business. They were no reception number on the phone so we had to get to the lobby to ask for it and for some pillows. The ones in the room were not what you expect in a 5 stars hotel. Because of the covid situation, the number of people in the spa was restricted to eight which turned out to be nice because the place is very small! then the open hours of the spa should be longer to accommodate more people. The breakfast buffet is very good. The staff recognise some of our complains and did some gesture when we left.

Business trip in Marseille

TripAdvisor rating 5.0/5

FredV1295 Business - 18/10/2020 TripAdvisor review

Beautiful location and service on top ! My first choice when I’m going to Marseille. Love it so much The room are great especially with view on the « vieux Port » Thanks at all the Sofitel Vieux port for making the stay a perfect moment.... Fred

great restaurant les trois forts

TripAdvisor rating 5.0/5

roberta909 Business - 21/01/2020 TripAdvisor review

I think this restaurant is one of the best in Marseille. The food is absolutely delicious . the flavours were intersting and original. The service was extremely professional. I would personally like to thank Anthony who looked after us exceptionally. He is a great asset to the Sofitel and looked after us in every detail. We will definitely return and do not understnad this restaurant does not have a michelin star.

stuck in the European past

TripAdvisor rating 3.0/5

janH02 Family - 30/12/2019 TripAdvisor review

The hotel has a splendid location, but if you are not European and have electronic equipment, beware. Our suite had a nice desk, but both electric sockets for the desk were occupied by lamp and phone, so there was nowhere to plug in a laptop. One could plug into a wall socket 8 m away to use at a table, but that required the cord to stretch dangerously across the floor. All electric sockets are for only European plugs. there is no USB connection to charge a cell phone. There is no phone in the bathroom. One needs to log into the Wifi fresh each time - it does not stay connected even for a day, let alone a stay.

Dear Client, Thank you for taking the time to tell us about your experience at the Sofitel Marseille Vieux-Port. I am sorry that your experience did not meet your expectations in terms of electronic equipment. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nassima A, Room Division Manager

perfect

TripAdvisor rating 5.0/5

852didierr Couples - 18/08/2019 TripAdvisor review

Everything was perfect, the room, the staff, the breakfast, the view from the rooftop.... All you can expect from a Sofitel can be provided by the Vieux port hôtel. It will be our choice of destination if we come back again to Marseille.

Dear Client, First of all, we would like to thank you for taking the time to share your experience at the Sofitel Marseille Vieux Port. We are delighted to hear that you enjoyed your stay with us and that you felt looked after. Your satisfaction is by far, our priority and nothing could make us happier than a satisfied customer. I will be very happy to share your comment with all your team. We sincerly hope to have the opportunity of seeing you again in Marseille. Best regards, Nassima.A Room Division Manager.

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