Sofitel Marseille Vieux Port 5 stars

Customer review rating (ALL Rating) 4.5/5 1,826 reviews

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Sofitel Marseille Vieux Port - Image 1
Sofitel Marseille Vieux Port - Image 2
Sofitel Marseille Vieux Port - Image 3
Sofitel Marseille Vieux Port - Image 4
36, boulevard Charles Livon, 13007 MARSEILLE, France

Description

Hotel extras

  • Wake up gently with a buffet breakfast and sea view

  • Sublime and sunny view

  • Tasty and refined cuisine

  • Relaxing and invigorating treatments at the Sofitel Spa

  • Your meetings on the top floor overlook the old port

Our accommodation(s)

Hotel location

Sofitel Marseille Vieux Port

36, boulevard Charles Livon
13007 MARSEILLE
France

GPS:43.292332, 5.361028

Telephone
Fax +33 4 91 15 59 50

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,826 reviews

TripAdvisor Rating  4.3/5  3,342 reviews

Customer review rating 4.5/5

Thierry B. Business - Confirmed reviews ALL

Parfaitement situé, on flotte au dessus de la mer et Vieux-Port. Personnel à l'écoute et professionnel, chambres spacieuses, cuisine de qualité.

Customer review rating 4.0/5

Marc P. Couples - Confirmed reviews ALL

Les points positifs : - L'hôtel est très bien situé et l'accès au vieux port et au centre-ville se fait très facilement à pied ; le trajet en taxi depuis la gare Saint Charles se fait en à peine 1/4 d'heure par circulation fluide. - L'accueil est professionnel et le personnel se montre très aimable et disponible. - Le décor du lobby est sobre et moderne. - Le buffet du petit-déjeuner est varié et d'excellente qualité, sans compter la vue exceptionnelle sur le vieux port depuis la terrasse du 7ème étage. - La terrasse du bar Dantès au même étage bénéficie également d'une superbe vue. - Les chambres donnant sur l'arrière sont calmes la nuit. - Les lits sont très confortables. - La climatisation est efficace et silencieuse. - La salle de bains est de taille suffisante et bien équipée. - Bouteilles d’eau (plate et pétillante) fournies chaque jour dans la chambre. - Il est possible d’obtenir une entrée gratuite au Centre des Nageurs de Marseille situé à côté de la plage des Catalans (à peine ¼ d’heure à pied) en s’adressant au concierge de l’hôtel. Les points négatifs : - Les dalles de l’escalier menant à l’entrée principale sont disjointes et il existe un risque de chute. - La piscine manque d’intimité car le restaurant et sa terrasse ont une vue directe ; en outre, l’accès depuis le spa se fait par un escalier sale et jonché de mégots de cigarettes. - Les chambres situées à l’arrière donnent sur une cour où sont entreposées les poubelles et cela n’est absolument pas « cinq étoiles » ; en outre, il y a un va et vient de camions assez tôt le matin pour les livraisons et les fenêtres isolent moyennement du bruit. - Le mobilier de la chambre est un peu démodé et n’est pas réparé aux endroits endommagés. - Le WC n’est pas isolé de la salle de bains ; les robinets de la douche sont difficiles à actionner avec des mains savonneuses et la douche de tête est un peu basse pour les personnes de grande taille.

Customer review rating 1.0/5

Olivier B. Families - Confirmed reviews ALL

We have been staying at your hotel in Marseille since yesterday. We had a problem with the hot water in our room (the water in the shower and sink is only boiling hot and cannot be adjusted). We notified the reception desk on the evening of June 27 at around 10:30 p.m. and were promised that it would be repaired the next morning. This morning at 9:30 a.m., we reminded the front desk of the problem (which had not been resolved), and we were told that a technician would be coming within 10 minutes, so we went to the beach. When we returned around 1:30 p.m., the front desk informed us that nothing had been repaired yet because the technician had other priorities. It is now 2:41 p.m. and we are still waiting for our room to be repaired so we can take a shower. We consider that the service we paid for has not been provided, and we request financial compensation for this inconvenience. Like any business, you have constraints related to personnel costs, but in a luxury French hotel company, the service must be commensurate with the price charged. Your on-site teams are doing an admirable job and doing everything they can to serve us as best they can, but they can't work miracles—because there is a real shortage of staff! I wanted to share these comments with you in the hope that things will change and we can once again enjoy an adequate level of service in your luxury hotels.

Customer review rating 3.0/5

Patrick J. E. Couples - Confirmed reviews ALL

A great location with lovely friendly staff in reception & the Sky Bar Rooms tatty & dated with corridors dirty & poor housekeeping

Not as good as expected for Sofitel

TripAdvisor rating 3.0/5

Windymillers Couples - TripAdvisor review

On arrival staff very friendly, everything explained. Nice bar on the 7th floor overlooking the marina. Room ok. Aircon not cold at all. Shower so hot I couldn't get in. On the next revamp I would suggest better glazing to keep the noise or sirens & gulls out, & better room lighting- a bit style over substance at the moment. For example, the bed reading light is too high on the headboard & the chaise longue was not useful & took a lot of space out of the room. At breakfast no one came to take the order. 40 mins for order & 20 mins to service. Had to request further drinks as no one came to check we needed anything else. Shame as hotel in a nice position. Not up to standard of other Sofitels we have visited.

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Other web-users rate our hotel

  • 462 reviews 9.2/10 Location
  • 910 reviews 7.4/10 Room
  • 1,105 reviews 8.9/10 Service
  • 296 reviews 8/10 Breakfast
  • 123 reviews 5.7/10 Cleanliness
  • 110 reviews 3.2/10 Value
  • 107 reviews 7.3/10 Bar

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