Sofitel Marseille Vieux Port 5 stars

Customer review rating (ALL Rating) 4.5/5 1,811 reviews

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Sofitel Marseille Vieux Port - Image 1
Sofitel Marseille Vieux Port - Image 2
Sofitel Marseille Vieux Port - Image 3
Sofitel Marseille Vieux Port - Image 4
36, boulevard Charles Livon, 13007 MARSEILLE, France

Description

Hotel extras

  • Wake up gently with a buffet breakfast and sea view

  • Sublime and sunny view

  • Tasty and refined cuisine

  • Relaxing and invigorating treatments at the Sofitel Spa

  • Your meetings on the top floor overlook the old port

Our accommodation(s)

Hotel location

Sofitel Marseille Vieux Port

36, boulevard Charles Livon
13007 MARSEILLE
France

GPS:43.292332, 5.361028

Telephone
Fax +33 4 91 15 59 50

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,811 reviews

TripAdvisor Rating  4.3/5  3,362 reviews

Disappointed for a nice property

TripAdvisor rating 3.0/5

Sarah G TripAdvisor review

Upon check-in our reservation could not be located (2nd time this happened. 2 different stays within 2 years and 2 different ways of being treated). Somehow under my mom's name this time, which I put her name on the 2nd room in the event she needed to get re-keyed. We were asked condescendingly if we booked at the Novotel next door! Told me to go on app to figure out name change as she couldn't do it but in the app, name on res was correct but never resolved. Garbage wasn't removed daily, coffee wasn't replenished daily, noticed the room may not have been vacuumed daily as there were crumbs still on the carpet. Was also never told about the welcome drink for the one room but happened to see it in the app the last night we were there. It would have been nice to feel like the reception staff was trying to make some effort but that was far from the case. Asking if we had made our reservations at the Novotel next door instead, not seemingly willing to help resolve the name on the reservation and told me to figure it out myself on the app and was just not very welcoming at all. When we had the similar issue the first time (not finding the reservation), we were at least treated nicely by someone that had a pulse and smiled (that first issue was because of a change in reservation system upgrade but was eventually located and resolved). Don't recall names but concierge and valet staff were great as were the turndown service crew. Common areas of hotel seemed fine. Room was not emptied of trash daily and vacuuming was missed on a day or 2 in the rooms as noticed by crumbs still on the carpet. This particular stay was downgraded on this trip primarily because of our check-in experience. The young lady had pulse of a jellyfish and did not seem willing to make any effort. We stay in hotels 100+ nights a year so this was quite disappointing. We brought my mom and her sister to Marseille to this particular property since we had stayed before and it was great, minus the difficulty finding our reservation (they've been wanting to go for years) so they could enjoy the spa area (they're older and we didn't know if they wanted to venture out or stay in). We've stayed at the Grand Hotel Beauvau Vieux-Port (same chain) which is an excellent location... Maybe a lower tier but great service. Only reason we didn't go back was because of the AC, but hindsight, this is where we should've booked Adding review here as there was no response from the hotel regarding this particular stay.

Amazing <3

TripAdvisor rating 5.0/5

Emily L TripAdvisor review

The Sofitel Marseille Vieux-Port is an excellent hotel with stunning views over the harbor. The rooms are elegant and comfortable, and the staff is friendly and professional :) A perfect choice for a relaxing and luxurious stay in Marseille !

Customer review rating 4.0/5

Jean-michel D. Couples - Confirmed reviews ALL

very nice hotel with a great location

Customer review rating 1.5/5

Romina P. Couples - Confirmed reviews ALL

We felt your hotel personnel did not treat us with the same professionalism and hospitality as the guests with a more flashy rich look. We lived there for more than a week and were still not recognized after several days. I stay at your hotels quite often as a minister of government traveling for work and I am always met with the highest standard when I enter your hotels in high heels and with my group of staff. This time, traveling with my husband it became evident that your staff goes by prejudice and clothing to determine who should receive professional treatment. It is a pity as I expect more from Sofitel. I will of course continue to stay at your hotels because your beds are incredible.

Customer review rating 5.0/5

Nicolas E. -. H. Couples - Confirmed reviews ALL

Very warm welcome from all the staff, great food and the best views in town.

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Other web-users rate our hotel

  • 469 reviews 9.3/10 Location
  • 937 reviews 7.4/10 Room
  • 1,106 reviews 9/10 Service
  • 307 reviews 7.8/10 Breakfast
  • 127 reviews 5.5/10 Cleanliness
  • 110 reviews 3.2/10 Value
  • 107 reviews 8/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.