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Sofitel Marseille Vieux-Port Hotel 5 stars

Customer review rating 4.5/5 7,804 reviews

ALLSAFE approved hotel

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Sofitel Marseille Vieux-Port
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+ 29 Services

Hotel extras

  • Certified ALLSAFE by Bureau Véritas

  • Magical and unique view of the Phocaean city!

  • A range of flavors to discover in room service

  • Take advantage of the relaxing & invigorating treatments at the Sofitel Spa

  • An ideal location in the heart of the city to discover Marseille in spring

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 16h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Beauty salon
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 2 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Thalassotherapy centre (nearby)
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Golf
  • Beach and water sports
  • Other sports activities
Business services
  • 9 Meeting room(s)
  • Congress center
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Sofitel Marseille Vieux-Port

36, boulevard Charles Livon
13007 marseille
france

Tel: +33491155900

Fax: (+33)4/91155950

Check-in from 16h00

Check out up to 12h00

  • Vieux port :  83 LIVON ST MAUR

  • By plane

    MARSEILLE PROVENCE At 30km / 18.75 miles

  • By boat

    PORT MARSEILLE At 3km / 1.88 miles

  • By helicopter

    AEROPORT MARSEILLE PROVENCE At 30km / 18.75 miles

  • By train

    MARSEILLE ST CHARLES At 3km / 1.88 miles

GPS :43.292332, 5.361028

Our accommodation(s)

We have 134 rooms available, including 3 suites and 24 rooms with balconies. Light, spacious and luxurious, with marine-inspired decor. Bathrooms equipped with double bathtubs or hydro-massage showers.

SUPERIOR ROOM, 1 double bed, fitness and Sofitel Spa

Accessible room
  • Max. number of persons: 2
  • Area: From 28 m² / 301 sq ft
  • Views: City View, Courtyard View *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

SUPERIOR ROOM, 2 single beds, Fitness center and So Spa access

  • Max. number of persons: 2
  • Area: From 30 m² / 323 sq ft
  • Views: Courtyard View *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

LUXURY ROOM, beautiful old port view, 1 double bed, fitness and Sofitel Spa

  • Max. number of persons: 3
  • Area: From 30 m² / 323 sq ft
  • Views: Harbour view, Pool side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

LUXURY ROOM, Beautiful Old Port View, 2 single beds, fitness center and So Spa access

  • Max. number of persons: 3
  • Area: From 30 m² / 323 sq ft
  • Views: Pool side, Harbour view *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

SUPERIOR ROOM - 1 Queen bed, balcony with harbor view

  • Max. number of persons: 3
  • Area: From 30 m² / 323 sq ft
  • Views: Harbour view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar
Rooms

Our restaurants and bars

LES TROIS FORTS

Type of cuisine: Mediterranean

Les Trois Forts offers subtle Mediterranean cuisine from Chef Dominique Frérard with his famous breakfast of local products. Combine taste sensations with cultural beauty while taking advantage of the open air terrace. Closed Sundays and Mondays.

Lunch

12:00 - 13:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:30 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE CARRE

Type of cuisine: Mediterranean

Carré Bistromanie and terrace: a new brasserie that is as chic as it is trendy. Delight in our luxury French cuisine, from breakfast to dinner, indulging in lunch and pastries in between.

Lunch

10:00 - 19:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

08:30 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE DANTES SKYLOUNGE

Non contractual photo

The Dantès Skylounge Bar with terrace measuring 1615 sq. ft. (150 m²) offers sweeping views of Marseilles, the MuCEM and the sea. Curl up in a cozy armchair and take in the spectacular view while our bar staff take care of the rest.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 193 m²

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 160 people

Find out more

Our guest reviews for
Sofitel Marseille Vieux-Port

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

7,804 reviews

tripadvisor

TripAdvisor Rating 4.5/5

3,046 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Business trip in Marseille

TripAdvisor rating 5.0/5

FredV1295 Business - 18/10/2020 TripAdvisor review

Beautiful location and service on top ! My first choice when I’m going to Marseille. Love it so much The room are great especially with view on the « vieux Port » Thanks at all the Sofitel Vieux port for making the stay a perfect moment.... Fred

Perfect setting, perfect staff

Customer review rating 5.0/5

Alexandre Business - 12/10/2020 Confirmed reviews ALL

Highly professional, yet relaxed and peaceful

Cher Monsieur M., Nous vous remercions d’avoir choisi le Sofitel Vieux-Port pour séjourner à Marseille, ainsi que pour le temps que vous avez consacré à compléter notre questionnaire de satisfaction. Nous sommes très soucieux de l’opinion de nos hôtes et extrêmement sensibles aux clients qui prennent le temps de nous faire part de leurs impressions. Nous sommes heureux que vous ayez apprécié votre séjour parmi nous et que l’ensemble de nos services ait été à la hauteur de vos attentes. Dans l’attente de vous accueillir à nouveau avec plaisir dans notre maison, veuillez recevoir, Monsieur, nos sentiments les meilleurs. Chaleureusement, Nassima A, Directrice Hébergement

Average

Customer review rating 3.0/5

Nicolas G. Couples - 07/09/2020 Confirmed reviews ALL

- The staff was lovely - Great view - Great amenities, Hermes toiletries never disappoint - The room service was not worthy of a 5 star establishment, the food was beyond average. We ordered 2 club sandwiches which were simply terrible - Bathrobes and slippers were not worthy of a 5 star hotel - We tend to stay in Park Hyatts or Peninsulas when we can, and this stay definitely did not entice us to switch chains going forward, Accor need to significantly step up their game with their 5 star offering

Dear Nicolas G., Thank you for taking the time to tell us about your experience at the Sofitel Marseille Vieux-Port. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great location, perfect breakfast views, a bit dated rooms, no valuation of ALL stayus

Customer review rating 3.5/5

Stephan H. Families - 02/09/2020 Confirmed reviews ALL

Overall a satisfying stay at a very nicely located hotel. Room was spacious but I felt a bit dated. The windows are very old and dirty. The breakfast on terrace was great and spectacular views - what I didn’t appreciate was there was no valuation of being a Platinum card holder, zero. I had to ask for drink voucher.

Dear Mr H., Thank you for taking the time to tell us about your experience at the Sofitel Marseille Vieux-Port. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nassima.A Room Division Manager

GOOD STAY

Customer review rating 4.0/5

Pascal Couples - 31/08/2020 Confirmed reviews ALL

The maintenance of the room was not as expected. The toilet door was not closing and the toilet brush was broken into peaces. A McDonald's bag filled with rubbish remained from the evening to mid-day in the common areas.

worst hotel ever since

Customer review rating 0.5/5

Piyush G. Business - 29/08/2020 Confirmed reviews ALL

staying on sofitel Marseille was worst experience ever so far , firstly they did not gave the room since 5pm and only excuses ,not the proper answers of why it was delayed , after you arrived from flight from your destination it was exhausted with waiting 4h , room was also not nice and not fresh so our day was over , being vegetarian there is not many choice on restaurant , 2nd day with the breakfast, they lost our order and after several time we asked about it and one hour later they bring , so in the morning ,it was like we are hungry and no food ,,,,, i felt like being the loyalty member there is no meaning at all , i checked out 2 days early , and i will not recommend anyone , you should give us my money back , finally they did not even released our guarantee money which they blocked on cheak in time , this has been now 8 days , still not have the money , i sent today a email to the hotel

Dear Mr G., Thank you for taking the time to tell us about your experience at the Sofitel Marseille Vieux-Port. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nassima.A Room Division Manager
Customer review rating 0.5/5

Alex Couples - 29/08/2020 Confirmed reviews ALL

Old hotel, bad service, no equipment, information, amenities, no drinks within minibar, no room service after 11pm (5 star hotel), no ironing board and iron, no information of where to call or how to reach anyone within the room. No documents or professionalism. Very poor experience unfortunately for a Sofitel.

Dear Mr N., Thank you for taking the time to tell us about your experience at the Sofitel Marseille Vieux-Port. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nassima.A Room Division Manager

Warm welcome, spectacular view

Customer review rating 5.0/5

Erwan H. Couples - 23/07/2020 Confirmed reviews ALL

Magic place within walking distance to most of what matters Great staff, attentive and even anticipating our needs

UNFORTUNAELY IT DIDN'T HAPPEN ;-(

Customer review rating 5.0/5

Dee R. Families - 16/04/2020 Confirmed reviews ALL

Unfortunately my daughter and I did not make it to Marseille. However, I felt I have to write as the assistance I received from 'Audrey' regarding a refund was amazing - efficient and friendly. My daughter and I will DEFINITELY be coming once life gets back to normal. Stay Safe. ;-) Denise R.

Very comfortable

Customer review rating 4.5/5

Steven M. Couples - 16/03/2020 Confirmed reviews ALL

Well located, very comfortable and very nice staff.

Perfect weekend, amazing views, great location

Customer review rating 5.0/5

Anonymous Couples - 10/03/2020 Confirmed reviews ALL

Extremely helpful and friendly staff and great location with easy access to bus/metro links, shops and restaurants. Harbour views from the room, restaurant and Skybar are beautiful and a must see! Perfect hotel for a weekend stay in Marseille - highly recommend.

Dear Mili S., We very much appreciate your comments regarding your stay at the Sofitel Marseille Vieux-Port. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nassima A, Directrice Hebergement

Amazing view

Customer review rating 5.0/5

Hubert Business - 06/03/2020 Confirmed reviews ALL

Nothing to add, extremely satisfied

Perfect room, poor service at the breakfast

Customer review rating 3.0/5

L. J. Couples - 03/03/2020 Confirmed reviews ALL

The room, the bed, everything was perfect. The service at the breakfast was very poor...the staff forgot to offer us hot drinks and eggs. And we had to ask twice to get served...The very same staff cleaned our table as soon as we were going back to the buffet so could not finish our teas and juices...unbelievable... This would not happen in Sofitel St James London... Very disappointing experience!

Dear Jonathan L., Thank you for taking the time to tell us about your experience at the Sofitel Marseille Vieux-Port. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nassima A, Room Division Manager

Love this hotel, the staff is cool

Customer review rating 5.0/5

Laura P. Couples - 03/03/2020 Confirmed reviews ALL

I love the breakfast they have the best passion fruit!!

Dear Laura P., We very much appreciate your comments regarding your stay at the Sofitel Marseille Vieux-Port. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also, do not hesitate to write your lovely experience on Trip Advisor, we would be very proud to share with all the reviewers. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nassima A, Room Division Manager

Perfect - location , staff and breakfast!

Customer review rating 5.0/5

B. Couples - 20/02/2020 Confirmed reviews ALL

Stayed over Valentines, celebrating 45yrs together. Monica helped by email and during our visit Charlotte was exceptional. We enjoyed an upgrade on one evening, Thankyou. Rooms clean and comfortable, breakfast amazing and drinks in the rooftop bar a must . Pleasant walk into Vieux Port , nice to be away from the bustle . Every member of staff a credit to hotel . Highly recommend. Didn’t eat in the restaurant in the evening as so many amazing restaurants in the town .

Dear Mrs and Mr B., We very much appreciate your comments regarding your stay at the Sofitel Marseille Vieux-Port. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nassima.A Room Division Manager

Good stay

Customer review rating 5.0/5

Haim Y. Solo - 11/02/2020 Confirmed reviews ALL

I appreciated my séjour

Dear MrYavets, We very much appreciate your comments regarding your stay at the Sofitel Marseille Vieux-Port. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nassima.A Room Division Manager

Great bed, beautiful view, kind staff

Customer review rating 4.0/5

Anonymous Couples - 06/02/2020 Confirmed reviews ALL

Excellent stay with lovely staff from housekeeping to front desk to the adorable woman working the Brasserie ( so sorry we didn’t get her name, but she deserves a raise). Just wish the hotel were closer to the main VP area.

fantastic location and relaxing stay

Customer review rating 4.0/5

Anonymous Families - 05/02/2020 Confirmed reviews ALL

all staff ok. Some waiting times at dinner at le carré brasserie Few items overall in the hotel reaching their limit of age (window, shower buttons, paintiung on the wall, ..., otherwise everything is very clean

Lovely view and comfortable bed

Customer review rating 4.0/5

M Business - 02/02/2020 Confirmed reviews ALL

The room was nice overall and nice amenities. Breakfast was excellent. I will focus on the negative points: The bathroom was the only sticking point. The pocket doors didn't really close properly, the shower had a leak which would wet the shelf and towel placed there daily, and its temperature dial would move on its own, becoming gradually hotter. The mechanism for the blinds in the shower did not work.

Perfect, nice view from the terrasse

Customer review rating 4.5/5

L. Business - 22/01/2020 Confirmed reviews ALL

Nice place

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