Sofitel Marseille Vieux Port 5 stars

Customer review rating (ALL Rating) 4.5/5 1,832 reviews

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Sofitel Marseille Vieux Port - Image 1
Sofitel Marseille Vieux Port - Image 2
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Sofitel Marseille Vieux Port - Image 4
36, boulevard Charles Livon, 13007 MARSEILLE, France

Description

Hotel extras

  • Wake up gently with a buffet breakfast and sea view

  • Sublime and sunny view

  • Tasty and refined cuisine

  • Relaxing and invigorating treatments at the Sofitel Spa

  • Your meetings on the top floor overlook the old port

Our accommodation(s)

Hotel location

Sofitel Marseille Vieux Port

36, boulevard Charles Livon
13007 MARSEILLE
France

GPS:43.292332, 5.361028

Telephone
Fax +33 4 91 15 59 50

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,832 reviews

Customer review rating 1.5/5

Jun Y. L. Couples - Confirmed reviews ALL

The location of the hotel is not the best for walking around Marseille, as it is on a small hill. It takes about twenty minutes to get to the centre of the Vieux-Port, and takes about forty-five minutes to an hour to walk (without ferry) to Le Panier neighbourhood even though you can see Fort Saint-Jean very well from the hotel. However, there are buses with stops close to the hotel so it is probably advisable to take those over walking. My main issue with the hotel is that my room had no air conditioning. We raised the issue with reception at roughly 8pm on the first night of our stay. Shortly afterwards, a member of staff came to check on the air conditioning and told us that he would come back in 10-20 minutes with an update. He did not return, and after close to an hour of waiting, we called reception who told us that there was no way to fix the air conditioning that evening. We were not given an alternative room as the hotel was fully booked, which was completely fine, but were provided with a very old and unstable fan when we reiterated that the room was unbearably hot. The fan was in such terrible condition that we had to prop it up against the wall and push a suitcase against it so that it would not topple over. We were told that at 9am the next day, they would send the technician to our room to fix it but the technician never actually visited the room. The air conditioning remained broken for our second night and we were really glad to check out. The lack of air conditioning, but mainly how hot the room was, badly affected my health. I had an asthma flare up as well as issues with eczema on my hands due to the heat. Now, I fully understand that if the air conditioning cannot be fixed, it cannot be fixed. I was just really disappointed with how poor the communication was. There was a lot of time spent waiting hoping that the situation would change, without anyone actually updating us. And of course, the situation didn’t actually end up changing for the better. I think that Novotel (same group of hotels) next door also get access to Sofitel’s spa pool. In addition, they also have a nice rooftop pool which you can see from the Sofitel Dantes Sky Lounge. If you want to keep your ALL points, maybe just go to Novotel. I really don’t think that the amount we spent for our stay was reasonable at all, considering how the stay unfolded.

Customer review rating 5.0/5

Gyurhee W. Couples - Confirmed reviews ALL

The location was great and the staffs were very helpful and friendly. Room cleaning service and turn down service was flawless

Customer review rating 3.5/5

Veronica F. Couples - Confirmed reviews ALL

Pros: The hotel itself is beautiful, gorgeous views. The hotel staff were very friendly and helpful. We stayed in a Premium King Bed room with a Terrace. The room & bathroom were clean, the towels were very luxurious, the toiletries (shampoo, conditioner, bath wash) were top notch as my hair felt moist & manageable. Cons: The TV was hanging crooked on the wall, nothing we could do to straighten it. The refrigerator was warm and had to be worked on while we stepped out. The Terrace is in dire need of cleaning & painting, as paint was peeling away and the walls were dirty. Also smoking is permitted on the Terrace which meant every morning we could not enjoy our Terrace until the neighbors cigarette smoke dispersed. Maybe have a completely non-smoking area?

Dear Guest, Thank you very much for taking the time to share such a detailed review following your stay with us. We are truly delighted to read that you enjoyed the beauty of our hotel, the stunning views, as well as the comfort and cleanliness of your room. Your kind words regarding our team, the quality of our amenities, and the overall experience are greatly appreciated and will be warmly shared with our team. We are, however, sorry to learn about the inconveniences you encountered. Please accept our sincere apologies regarding the television and the refrigerator; this clearly does not reflect the level of comfort we strive to provide, and these points have been addressed with our technical team. Regarding the condition of the terrace, your comments have been carefully noted and shared with the relevant departments, as this is indeed an important aspect of the guest experience that deserves our full attention. Concerning smoking on the terrace, we fully understand your discomfort. While certain outdoor areas currently allow smoking, your suggestion regarding dedicated non-smoking spaces is very valuable and will be considered as part of our ongoing efforts to enhance our guests’ comfort. We sincerely hope to have the pleasure of welcoming you again in the future and to provide you with an experience that fully meets your expectations. Warm regards, Emeline Roudier Room Division & Guest Experience Director

Customer review rating 4.0/5

Nicolas P. Families - Confirmed reviews ALL

Family stay

Customer review rating 4.5/5

Mona F. Couples - Confirmed reviews ALL

Excellent staff, warm welcome, great location and wonderful views. The rooms are very comfortable, but could use some maintenace. Spa & treatments was perfect.

Other web-users rate our hotel

  • 480 reviews 9.2/10 Location
  • 961 reviews 7.4/10 Room
  • 1,120 reviews 8.9/10 Service
  • 309 reviews 8.2/10 Breakfast
  • 272 reviews 6.9/10 Comfort
  • 221 reviews 4.8/10 Amenities
  • 132 reviews 4.9/10 Cleanliness
  • 110 reviews 2.8/10 Value

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