Sofitel Marseille Vieux Port 5 stars

Customer review rating (ALL Rating) 4.5/5 2,070 reviews

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Description

Hotel extras

  • Wake up gently with a buffet breakfast and sea view

  • Sublime and sunny view

  • Tasty and refined cuisine

  • Relaxing and invigorating treatments at the Sofitel Spa

  • Your meetings on the top floor overlook the old port

Our accommodation(s)

Hotel location

Sofitel Marseille Vieux Port

36, boulevard Charles Livon
13007 MARSEILLE
France

GPS:43.292332, 5.361028

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,070 reviews

TripAdvisor Rating  4.5/5  3,297 reviews

Nice hotel but bad service

TripAdvisor rating 4.0/5

Compass43161404299 Couples - TripAdvisor review

Hotel is nice, clean and very well located. The view is truly breathtaking. However it is worth mentioning that the service is not up to a five star hotel. The staff is not helpful or friendly which is a bit disappointing for a hotel of this price and standing.

Very good stay as usual

Customer review rating 4.5/5

Marcel Couples - Confirmed reviews ALL

Ideally located, very good bedding and nice service.

Dear Mr F., We very much appreciate your comments regarding your stay at the Sofitel Marseille Vieux-Port. It is always a pleasure to receive feedback as yours. Please be sure I will share your comments with our team : indeed it will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emeline Roudier Directrice Qualité & Expérience Client Sofitel Marseille Vieux Port

Central Location with a stunning view of the old port

Customer review rating 4.0/5

Wdh Business - Confirmed reviews ALL

All in All the experience is good in this hotel, the staff is friendly & Going the extra Mile. off course it is visible that the Hotel needs some attention as the years start showing more and more.

Perfect

Customer review rating 5.0/5

Alice G. Couples - Confirmed reviews ALL

Friendly, helpful staff, incredible views and comfortable room. Thank you

Dear Mrs G., We very much appreciate your comments regarding your stay at the Sofitel Marseille Vieux-Port. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emeline Roudier Directrice Qualité & Expérience Client Sofitel Marseille Vieux Port

Run down and staff not good

Customer review rating 1.5/5

Anonymous Couples - Confirmed reviews ALL

Checked in and the room was rundown. Went to the 7th floor bar and it was very nice. Next day went to the restaurant/bar on 3rd floor and the crew was not good. Not attentive and only 3 tables being used. Had a 3:30 wake up the next morning. Loud music from another business was to end at10 pm. Ended at midnight. Room next door had people having a party and asking for alcohol at 3am. Very loud. Won’t stay here again which is unfortunate. The location and views are awesome.

Dear Dan A., Thank you for taking the time to tell us about your experience at the Sofitel Marseille Vieux-Port. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emeline Roudier Directrice Qualité & Expérience Client Sofitel Marseille Vieux Port

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Other web-users rate our hotel

  • 510 reviews 9.3/10 Location
  • 1,010 reviews 7.7/10 Room
  • 1,193 reviews 8.9/10 Service
  • 7 reviews 6.5/10 WiFi
  • 285 reviews 8.5/10 Breakfast
  • 130 reviews 6.4/10 Cleanliness
  • 110 reviews 8.4/10 Bar

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