Sofitel Marseille Vieux Port 5 stars

Customer review rating (ALL Rating) 4.5/5 1,905 reviews

Sofitel Marseille Vieux Port - Image 1
Sofitel Marseille Vieux Port - Image 2
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Description

Hotel extras

  • Wake up gently with a buffet breakfast and sea view

  • Sublime and sunny view

  • Tasty and refined cuisine

  • Relaxing and invigorating treatments at the Sofitel Spa

  • Your meetings on the top floor overlook the old port

Our accommodation(s)

Book this hotel
Room 1

Stay with family or friends in the heart of Marseille. Our spacious rooms with "My Bed" bedding and our breakfast with a view of the Old Port, Le Panier and Mucem promise an unforgettable experience.

  • Views:

    Courtyard View

Max. number of persons
2
Area
From 30 / 322 sq ft

Bedding

Twin bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm in rooms

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof room
  • Turn Down Services

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • 30 / 322 sq ft
  • Bedding 2 x Twin bed(s)
  • Views: Courtyard View

Stay in a spacious room with a large furnished terrace and a view of the Old Port of Marseille. Enjoy a shower or bath. Savor breakfast with a view of the Mediterranean from the hotel's rooftop.

  • Views:

    Harbour view

  • Most of the accommodation:

    Terrace

Max. number of persons
3
Area
From 30 / 322 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Web TV
  • 48'/122 cm screen
  • Flat screen
  • OLED screen - Organic light-emitting diode

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm in rooms

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof room
  • Turn Down Services

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Enjoy a luxurious and spacious room with breathtaking views of the Old Port, Mucem and Le Panier, passing through La Major Cathedral. Extend your Marseille experience with a Provence-inspired breakfast.

  • Views:

    Harbour view or Pool side

Max. number of persons
3
Area
From 30 / 322 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Web TV
  • 48'/122 cm screen
  • Flat screen
  • OLED screen - Organic light-emitting diode

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm in rooms

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof room
  • Turn Down Services

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Enjoy an unforgettable experience with family or friends in the heart of Marseille. Spacious rooms with MyBed twin beds. Savor breakfast facing the sea, with a view of the Old Port, Panier and Mucem.

  • Views:

    Harbour view or Pool side

Max. number of persons
3
Area
From 30 / 322 sq ft

Bedding

Twin bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Web TV
  • 48'/122 cm screen
  • Flat screen
  • OLED screen - Organic light-emitting diode

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm in rooms

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof room
  • Turn Down Services

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Discover our spacious rooms with a private balcony for a moment of calm and relaxation. Stay just a stone's throw from the downtown area and the historic district. Enjoy a gourmet breakfast on the 7th floor with panoramic views of the port.

  • Views:

    Harbour view

  • Most of the accommodation:

    Balcony

Max. number of persons
3
Area
From 30 / 322 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Web TV
  • 48'/122 cm screen
  • Flat screen
  • OLED screen - Organic light-emitting diode

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm in rooms

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof room
  • Turn Down Services

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Suite

Prestige suite, top floor, Old Port view, king bed, lounge area, spa access

Discover the Monte Cristo Suite with view of Marseille as a couple or a family. Comfortable private lounge for meetings, private meals or moments of relaxation. Enjoy breakfast facing the Mediterranean.

  • Views:

    Harbour view

Max. number of persons
3
Area
From 90 / 968 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Web TV
  • 50'/127 cm screen
  • Flat screen
  • OLED screen - Organic light-emitting diode

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm in rooms

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof room
  • Turn Down Services

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Hotel location

Sofitel Marseille Vieux Port

36, boulevard Charles Livon
13007 MARSEILLE
France

GPS:43.292332, 5.361028

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 134 rooms
  • 4 rooms for people with reduced mobility
  • 15 connecting rooms
  • 134 non-smoking rooms
  • 7 floors

Languages spoken at the hotel

  • German
  • English
  • Spanish
  • French
  • Italian
  • Japanese

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundry / Valet Services Additional charge

Lounge

  • Executive Lounge

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Umbrellas

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Pets

Pets allowed Additional charge

Catering

2 Restaurants

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet

Business

9 Meeting rooms

Business Center

  • Self service business center

Family

Babysitting on request

  • Babysitting on request

Equipements for children

  • Bottle Warmer

Well-being

Sofitel Fitness

  • On site
  • Hammam
  • Sauna room

Sports and leisure

Water-skiing

  • Nearby

Boat excursions

  • Nearby

Jet-ski

  • Nearby

Snorkelling/Scuba diving center

  • Nearby

Pedal boat

  • Nearby

Boules/petanque

  • Nearby

Jogging track

  • On site

Deep sea fishing/Sea fishing

  • Nearby

Scuba diving

  • Nearby

Private beach

  • Nearby

Bike rack facilities

  • On site

Bike rack facilities

  • Nearby

Jogging track

  • Nearby

Volleyball

  • Nearby

Football

  • Nearby
  • On site
  • Indoor parking
  • Private
  • 100 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.8 m / 5.91 ft
  • Parking pricing: 32.00 32 EUR

  • Parking for a week

Services & equipment

  • Intercom
  • Valet parking
  • Electric car recharging units 22 kVA

Vehicles

  • Motorcycle places
  • Bus parking

Security

  • Well-lit parking
  • Parking with security service
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Patrolled parking

Accessibility

  • Elevators
Book

In the heart of Marseille, Le Carré welcomes you 7/7 in a friendly setting with panoramic view of the Old Port and Mucem. From morning coffee to an evening aperitif, enjoy a range of hot and cold drinks.

Book

The Dantès Skylounge with its 150 sq.m. terrace views of Marseilles from the Mucem to the Bonne Mère. Sink into its cosy armchairs facing a breathtaking view and let our expert bartenders do the rest.

Sofitel Spa invites you to a well-being stay in Marseille. A true haven of peace, it offers three relaxation areas: treatment rooms, pool, sauna, hammam, and Sofitel Fitness. Children aged 8+ are welcome.

Bathed in sunlight, kissed by the sea, Sofitel Spa is ideally located in the Phocaean city. Children aged 8+ can use the relaxation pool from 11am to 3pm, upon appointment and supervised by an adult

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,905 reviews

Customer review rating 0.5/5

Alicia H. Couples - Confirmed reviews ALL

Customer review rating 4.5/5

Aicardi C. Families - Confirmed reviews ALL

Dear Client, Thank you for your wonderful feedback regarding your stay at Sofitel Marseille Vieux Port. We are delighted to hear that you enjoyed the breathtaking views, excellent service, and comfortable accommodations. Your compliments regarding our breakfast buffet and evening restaurant are greatly appreciated. Sacha Client Relations / Sofitel Marseille Vieux-Port

Customer review rating 3.0/5

Norma M. Friends - Confirmed reviews ALL

Dear Madam, Thank you for your feedback regarding your recent stay. We are pleased to hear that you found our staff friendly and attentive, particularly Constance and the door staff. However, we regret to learn about the issues you encountered with the electrical outlets. Your feedback is invaluable, and we will certainly consider it as we continually strive to enhance our services and facilities. Sacha Client Relations / Sofitel Marseille Vieux-Port

Customer review rating 4.0/5

Fabian D. P. Families - Confirmed reviews ALL

Customer review rating 4.5/5

Frederic B. Couples - Confirmed reviews ALL

Cher Monsieur, Nous vous remercions pour votre commentaire concernant le confort et l'emplacement de notre hôtel. Au plaisir de vous accueillir à nouveau au Sofitel Marseille Vieux-Port. Cordialement, Sacha Relation Client / Sofitel Marseille Vieux-Port

Customer review rating 4.5/5

Aicardi C. Families - Confirmed reviews ALL

Excellent service, very comfortable room, fantastic breakfast buffet. Lovely restaurant in the evening, and the most breathtaking view you can dream of

Dear Client, Thank you for your wonderful feedback regarding your stay at Sofitel Marseille Vieux Port. We are delighted to hear that you enjoyed the breathtaking views, excellent service, and comfortable accommodations. Your compliments regarding our breakfast buffet and evening restaurant are greatly appreciated. Sacha Client Relations / Sofitel Marseille Vieux-Port

Customer review rating 3.0/5

Norma M. Friends - Confirmed reviews ALL

Great trip. Staff amazing but wiring in rooms is definitely not up to code. Outlets frequently didn’t work but staff came by immediately to fix. But it kept happening. Otherwise it was a decent hotel to stay in. Door staff and Constance who checked me in were amazing.

Dear Madam, Thank you for your feedback regarding your recent stay. We are pleased to hear that you found our staff friendly and attentive, particularly Constance and the door staff. However, we regret to learn about the issues you encountered with the electrical outlets. Your feedback is invaluable, and we will certainly consider it as we continually strive to enhance our services and facilities. Sacha Client Relations / Sofitel Marseille Vieux-Port

Customer review rating 4.0/5

Fabian D. P. Families - Confirmed reviews ALL

Well located, very nice and accommodating staff, windows could be sealed off better to avoid the outdoor noise

Customer review rating 4.5/5

Frederic B. Couples - Confirmed reviews ALL

Visite

Cher Monsieur, Nous vous remercions pour votre commentaire concernant le confort et l'emplacement de notre hôtel. Au plaisir de vous accueillir à nouveau au Sofitel Marseille Vieux-Port. Cordialement, Sacha Relation Client / Sofitel Marseille Vieux-Port

Customer review rating 4.0/5

Antony K. Couples - Confirmed reviews ALL

Agreable

Cher Client, Nous vous remercions chaleureusement pour cette belle appréciation. Votre satisfaction nous ravit et nous sommes heureux de savoir que vous avez apprécié votre séjour au Sofitel Marseille Vieux-Port. Nous espérons avoir le plaisir de vous accueillir à nouveau très prochainement à Marseille. Bien à vous, Emeline Roudier Directrice de l’Hébergement & de l’Expérience Client

Customer review rating 1.5/5

Gabriel G. Couples - Confirmed reviews ALL

We were awoken at 6:00 am by bin trucks emptying refuse bins. Not good for a hotel that sells itself as a 5*. When I informed the receptionist he muttered that he was sorry. Not good enough either.

Dear Guest, Thank you for taking the time to share your feedback following your stay at Sofitel Marseille Vieux-Port. We are truly sorry that you were awakened at 6:00 a.m. by refuse collection vehicles outside the hotel. We are equally sorry that the response you received when reporting the incident did not convey the level of empathy and sincere concern you were entitled to expect. A complaint about such a significant disruption should always be met with genuine attention, understanding and a heartfelt apology. While some external urban activities are unfortunately beyond the hotel's direct control, we regret that this disturbance affected your stay and that our response did not help alleviate your disappointment. Please accept our sincere apologies for both the disturbance and the way your concern was handled. We hope to have the opportunity to welcome you again and provide you with the peaceful and attentive experience you should expect from Sofitel Marseille Vieux-Port. Kind regards, Emeline Roudier Director of Rooms & Guest Experience

Customer review rating 5.0/5

Emily L. Solo - Confirmed reviews ALL

I had the best time at this hotel. My room was comfortable, the views were great, the spa was lovely, location was fantastic, rooftop bar was lovely, but by far - the best part was your front desk team. I had a rough weekend (cancelled flight, some personal things going on, overall stress) and was so amazed by the above and beyond of the team. Silvie in concierge, Columbus at the reception, the late night guys (when my 9 pm pizza didn't show up until 11 pm) were just the best. I was traveling solo and felt safe and taken care of. Would absolutely come back here if I'm ever back in Marseille.

Dear Madam, Thank you for taking the time to share your experience at Sofitel Marseille Vieux Port. We are delighted to hear that you found our hotel confortable. It is particularly gratifying to know that our front desk team made a positive impact during your stay. We sent your positive message to Silvi and Columbus. We look forward to welcoming you back on your next visit to Marseille, where we hope to provide you with another memorable experience. Sacha Guest Relation / Sofitel Marseille Vieux-Port

Customer review rating 4.5/5

Paul L. Couples - Confirmed reviews ALL

Very nice hotel and really professional reception team. I feel like at home

Customer review rating 4.0/5

Ka C. L. Couples - Confirmed reviews ALL

The hotel has an amazing view over the old port. Rooms are cozy, relatively quiet, and clean. More sound proofing from the floors above and the outside would be nice. The place is showing signs of age. It is very odd that you are looking at the pool from your room that you cannot use (the outdoor pool in all the pictures is only for Novotel guest use which is misleading. There is no swimming pool available in the hotel.). Rooftop bar is overpriced, overheated and unwelcoming.

Customer review rating 5.0/5

Martijn V. Families - Confirmed reviews ALL

2 great nights with my son. Great hotel, fantastic staff. We will visit again.

Dear Mister, Thank you for your kind words regarding your recent stay. We are delighted to hear that you and your son enjoyed your time with us and appreciated the service provided by our team. We look forward to welcoming you back in the future. Sacha Guest Relation / Sofitel Marseille Vieux-Port

Customer review rating 4.5/5

Tim C. Couples - Confirmed reviews ALL

Great staff, excellent top floor restaurant. Room was a bit worn, with nicks and dings on furniture and walls. Overall though an excellent stay.

Dear Sir, Thank you for your kind words regarding our hotel and staff. We appreciate your feedback about the room condition and will take it under consideration for future improvements. We are pleased to hear that you enjoyed your overall stay with us. Sacha Guest Relation / Sofitel Marseille Vieux-Port

Customer review rating 4.5/5

Mark P. Couples - Confirmed reviews ALL

We have stayed here many times and it is always a wonderful experience. I particularly recommend the rooms with a terrace as the views are unrivalled. The views from the Trois Forts restaurant are magnificent as is the food, drinks and service.

Dear Mister, Thank you for your kind words regarding your recent stay at Sofitel Marseille Vieux Port. We are delighted that you consistently enjoy our hotel. Your appreciation for our food and service is greatly valued. Best regards, Sacha Guest Relation / Sofitel Marseille Vieux Port

Customer review rating 5.0/5

Karlene H. Couples - Confirmed reviews ALL

Very relaxing, beautiful views of harbour.

Dear Madam, Thank you for your kind words regarding your stay at Sofitel Marseille Vieux Port. We are delighted to hear that you enjoyed our hotel. We look forward to welcoming you back soon. Best regards, Sacha Guest Relation / Sofitel Marseille Vieux Port

Customer review rating 3.5/5

Jacques P. Friends - Confirmed reviews ALL

Good welcome. Friendly service. Great location

Dear Sir, Thank you for your feedback. While we are pleased to hear you appreciated our hotel. Your comments are valuable to us and has been taken to consideration. We hope to have the opportunity to welcome you again. Best regards, Sacha / Guest Relation Sofitel Marseille Vieux Port

Customer review rating 3.5/5

Stefan E. Business - Confirmed reviews ALL

Coming to this hotel for many years, i have seen overall level gradually reducing across all aspects. General room condition Service Customer care Breakfast Bar When i came here in the past, it was a reql experience on all these points. Now i have remarks on all of them The point that bothered me the most was that kindness became an option and service appears not to be in line with a 5 stars hotel. Disappointing considering the price level of the hotel.

Dear Guest, Thank you for your continued loyalty and for taking the time to share such detailed feedback following your recent stay at Sofitel Marseille Vieux-Port. While I am pleased to read that you still appreciate our privileged location, I am truly sorry to learn that you feel the overall experience has declined over the years. It is particularly disappointing to read this from a returning guest who knows our hotel well and has experienced the standards we strive to uphold. Your comments regarding the reception experience, the attentiveness of our Ambassadors, the breakfast service and the overall level of customer care have received my full attention. In particular, I sincerely regret the waiting time at reception and the shortcomings you encountered during breakfast, notably the limited fruit selection, the lack of follow-up from our Ambassadors and the omission of your omelette order. These situations do not reflect the level of service we are committed to delivering. What concerns me most is your feeling that kindness and genuine hospitality are no longer consistently present. At Sofitel, the quality of human interactions is at the very heart of the guest experience, and I deeply regret that we did not convey this during your stay. As a gesture of courtesy and in recognition of your loyalty, we have taken the initiative of crediting **5,000 ALL – Accor Live Limitless Reward points** to your ALL account. Please be assured that your feedback has been shared with the managers concerned. As a loyal guest, your comments are particularly valuable and will help us reinforce the standards and attention to detail that our guests rightfully expect from a Sofitel hotel. We sincerely hope to have the opportunity to restore your confidence during a future stay. Kind regards, Emeline Roudier Director of Rooms & Guest Experience

Customer review rating 4.5/5

James R. Families - Confirmed reviews ALL

Overall great experience. I have too say room service and front desk are very quick to respond.

Dear Guest, Thank you very much for taking the time to share your thoughtful review following your stay at Sofitel Marseille Vieux-Port. We are delighted to read that you enjoyed our exceptional location, as well as the responsiveness of our Front Desk and Room Service teams. Your kind words about our Ambassadors across Reception, Room Service, the Bar and Les Trois Forts Restaurant are truly appreciated and will be shared with them with great pleasure. We also sincerely thank you for your constructive comments regarding the room décor and your dining experience at Les Trois Forts. While we are pleased that you enjoyed your overall experience, we are sorry to learn that the cuisine did not fully meet your expectations in light of the prices charged. Your feedback has been shared with our Executive Chef, as we continuously strive to deliver a gastronomic experience worthy of both our setting and our guests' expectations. Concerning your daughter's nut allergy, guest safety is our absolute priority. We are sorry that this limited her choice during your stay. Our culinary teams follow strict food safety procedures, particularly regarding allergens and the prevention of cross-contamination. We nevertheless appreciate your suggestion regarding the fries and will share it with our Executive Chef for consideration. It is a pleasure to know that you intend to return to Marseille, perhaps under slightly cooler skies next time! We very much look forward to welcoming you back and providing you with another memorable Sofitel experience. Kind regards, Emeline Roudier Director of Rooms & Guest Experience

Customer review rating 4.5/5

Taylor W. Business - Confirmed reviews ALL

Everything was amazing except the air conditioning

Dear Sir, Thank you for your kind words regarding our location and views. I regret to hear that the air conditioning did not meet your expectations during your stay. Your feedback is valuable and will be taken into consideration for future improvements. Best regards, Sacha / Guest Relation Sofitel Marseille Vieux Port

Customer review rating 4.0/5

Younghoon R. Families - Confirmed reviews ALL

Overall review point of 80/100 would have been much higer if some personnel were more professional in handling quest request! When I left my room(#636) 1 hour after check-in for stroll nearby and returned to enter the room by swiping entry card, a female staff came out of my room while my wife was sleeping alone inside. At first I thought I was miskaken the room number. Even if I said "Guess, this is my room' to her, she didn't say anything but to made a jesture to try swiping the card and left the scene. I reported this incident twice to the staff and night-time staff at the lobby check-in-counter and requested the explanation of entry to guest's room without ringing the bell or consent. I was really scared!!! She was definitely not a room-cleaning woman wearing white shirts who sometimes check bathroom linens and refrigerator stuffs. All I wanted was an explanation, but their attitude to my request was too casual and nonchalant. I even told the female check-in staff who helped my check-in procedure that I could report the accident to the police, she just replied " It will not happen again". Other than that accident, other staff members, especially concierge people were really helpful and kind.

Dear Guest, Thank you for taking the time to share such detailed feedback following your stay at Sofitel Marseille Vieux-Port. I am pleased to read that you enjoyed our exceptional location and the panoramic views over the Vieux-Port. I am also delighted to know that our Concierge Clefs d'Or, along with many of our Ambassadors, contributed positively to your stay through their kindness and professionalism. However, I am truly sorry to learn about the incident you experienced shortly after your arrival. I fully understand how unsettling it must have been to discover a member of our team inside your room while your wife was resting, and I sincerely regret the concern this situation caused. For this reason, I personnally offer you my sincerest apologies. Following your comments, we carried out a thorough internal investigation. We were able to confirm that the person who entered your room was a member of our Housekeeping supervisory team, who had accessed the room to install your welcome amenity. As a valued VIP guest, this attention had been prepared for your arrival and was scheduled to be placed in your room shortly after your check-in. While the intention was solely to ensure your welcome experience, I fully acknowledge that the way this intervention was carried out did not meet our standards. Our Ambassadors should have ensured that the room was unoccupied before entering or, at the very least, announced themselves appropriately. Furthermore, I sincerely regret that the explanations provided when you reported the incident did not reflect the level of care and empathy that you were entitled to expect from us. Please be assured that your comments have been shared with the managers concerned, and this situation has been used as an opportunity to remind our teams of the procedures governing access to occupied guest rooms and the importance of providing clear and reassuring communication whenever a guest raises a concern. Thank you once again for bringing this matter to our attention. We sincerely hope to have the opportunity to welcome you back and restore your confidence in the quality of our service. Kind regards, Emeline Roudier Director of Rooms & Guest Experience

Customer review rating 1.0/5

Gavin R. Couples - Confirmed reviews ALL

Not a 5 star standard. We left after 1 night of our planned 3 nights

Other web-users rate our hotel

  • 477 reviews 9.1/10 Location
  • 978 reviews 7.3/10 Room
  • 1,094 reviews 8.4/10 Service
  • 311 reviews 8/10 Breakfast
  • 239 reviews 5.2/10 Amenities
  • 145 reviews 4.5/10 Cleanliness
  • 124 reviews 3.5/10 Value
  • 107 reviews 6.1/10 Bar

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