Sofitel Marseille Vieux Port 5 stars

Customer review rating (ALL Rating) 4.5/5 1,853 reviews

Best price
guarantee
Sofitel Marseille Vieux Port - Image 1
Sofitel Marseille Vieux Port - Image 2
Sofitel Marseille Vieux Port - Image 3
Sofitel Marseille Vieux Port - Image 4
36, boulevard Charles Livon, 13007 MARSEILLE, France

Description

Hotel extras

  • Wake up gently with a buffet breakfast and sea view

  • Sublime and sunny view

  • Tasty and refined cuisine

  • Relaxing and invigorating treatments at the Sofitel Spa

  • Your meetings on the top floor overlook the old port

Our accommodation(s)

Hotel location

Sofitel Marseille Vieux Port

36, boulevard Charles Livon
13007 MARSEILLE
France

GPS:43.292332, 5.361028

Telephone
Fax +33 4 91 15 59 50

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,853 reviews

Customer review rating 5.0/5

Steve P. Couples - Confirmed reviews ALL

This is our favorite hotel that we call home in Marseille. The entire hotel staff team are exceptional and should be commended for making guests feel welcome. My only suggestion is to renovate your rooms, improve the air conditioning quality, and fix your showers.

Customer review rating 5.0/5

Anan T. Business - Confirmed reviews ALL

Lovely staff

Customer review rating 5.0/5

Patrick G. Couples - Confirmed reviews ALL

From pulling up in the car, the Sofitel Marseille Vieux Port team were excellent. Very welcoming, genuinely friendly and helpful, in fact what you expect in a 5 star hotel but is often found wanting. Great location (just leave the car and walk) and when you return later and after you have freshen up, head to the top floor to have a cocktail and then dinner at their excellent restaurant with the best views of this unique location. We will be back!

Customer review rating 4.5/5

Moriam A. Couples - Confirmed reviews ALL

It was nice only that the Hammam was not what it should be. It shouldn’t be called hammam.

Customer review rating 1.5/5

Jun Y. L. Couples - Confirmed reviews ALL

The location of the hotel is not the best for walking around Marseille, as it is on a small hill. It takes about twenty minutes to get to the centre of the Vieux-Port, and takes about forty-five minutes to an hour to walk (without ferry) to Le Panier neighbourhood even though you can see Fort Saint-Jean very well from the hotel. However, there are buses with stops close to the hotel so it is probably advisable to take those over walking. My main issue with the hotel is that my room had no air conditioning. We raised the issue with reception at roughly 8pm on the first night of our stay. Shortly afterwards, a member of staff came to check on the air conditioning and told us that he would come back in 10-20 minutes with an update. He did not return, and after close to an hour of waiting, we called reception who told us that there was no way to fix the air conditioning that evening. We were not given an alternative room as the hotel was fully booked, which was completely fine, but were provided with a very old and unstable fan when we reiterated that the room was unbearably hot. The fan was in such terrible condition that we had to prop it up against the wall and push a suitcase against it so that it would not topple over. We were told that at 9am the next day, they would send the technician to our room to fix it but the technician never actually visited the room. The air conditioning remained broken for our second night and we were really glad to check out. The lack of air conditioning, but mainly how hot the room was, badly affected my health. I had an asthma flare up as well as issues with eczema on my hands due to the heat. Now, I fully understand that if the air conditioning cannot be fixed, it cannot be fixed. I was just really disappointed with how poor the communication was. There was a lot of time spent waiting hoping that the situation would change, without anyone actually updating us. And of course, the situation didn’t actually end up changing for the better. I think that Novotel (same group of hotels) next door also get access to Sofitel’s spa pool. In addition, they also have a nice rooftop pool which you can see from the Sofitel Dantes Sky Lounge. If you want to keep your ALL points, maybe just go to Novotel. I really don’t think that the amount we spent for our stay was reasonable at all, considering how the stay unfolded.

Other web-users rate our hotel

  • 482 reviews 9.2/10 Location
  • 954 reviews 7.3/10 Room
  • 1,109 reviews 8.9/10 Service
  • 314 reviews 8.3/10 Breakfast
  • 272 reviews 6.6/10 Comfort
  • 223 reviews 4.8/10 Amenities
  • 131 reviews 5.3/10 Cleanliness
  • 112 reviews 7.3/10 Bar

Powered by Trustyou

Our other establishments nearby

All our hotels in Marseille