Sofitel Marseille Vieux Port 5 stars

Customer review rating (ALL Rating) 4.5/5 1,814 reviews

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Sofitel Marseille Vieux Port - Image 1
Sofitel Marseille Vieux Port - Image 2
Sofitel Marseille Vieux Port - Image 3
Sofitel Marseille Vieux Port - Image 4
36, boulevard Charles Livon, 13007 MARSEILLE, France

Description

Hotel extras

  • Wake up gently with a buffet breakfast and sea view

  • Sublime and sunny view

  • Tasty and refined cuisine

  • Relaxing and invigorating treatments at the Sofitel Spa

  • Your meetings on the top floor overlook the old port

Our accommodation(s)

Hotel location

Sofitel Marseille Vieux Port

36, boulevard Charles Livon
13007 MARSEILLE
France

GPS:43.292332, 5.361028

Telephone
Fax +33 4 91 15 59 50

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,814 reviews

TripAdvisor Rating  4.3/5  3,363 reviews

Customer review rating 4.5/5

Wayne S. Couples - Confirmed reviews ALL

Our stay was very comfortable with professional staff , outstanding views of the harbour & good recommendations for local restaurants.

Customer review rating 5.0/5

Simon C. Couples - Confirmed reviews ALL

A short stay this time although we have stayed in this hotel many times for longer. It’s always excellent

Customer review rating 4.5/5

Sonia M. Solo - Confirmed reviews ALL

excellent sejour.

Customer review rating 5.0/5

Cathrine B. Couples - Confirmed reviews ALL

A wonderful return trip to your hotel after a long break. Delighted to say the hotel is better than ever. While everyone will love the view, we particularly loved the service. All the team from front desk, concierge, restaurant and housekeeping were at the top of their game. Also loved the hairdresser- such a wonderful service to have onsite and so rare these days

Dear Guest, Thank you very much for your wonderful feedback and perfect rating. We are delighted that you enjoyed the view, the service of our team, and our onsite facilities. Your kind words will be shared with all our colleagues. We look forward to welcoming you back soon at Sofitel Marseille Vieux-Port. Warm regards, Anna Rossi Guest Relation Sofitel Marseille Vieux-Port

Disappointed for a nice property

TripAdvisor rating 3.0/5

Sarah G TripAdvisor review

Upon check-in our reservation could not be located (2nd time this happened. 2 different stays within 2 years and 2 different ways of being treated). Somehow under my mom's name this time, which I put her name on the 2nd room in the event she needed to get re-keyed. We were asked condescendingly if we booked at the Novotel next door! Told me to go on app to figure out name change as she couldn't do it but in the app, name on res was correct but never resolved. Garbage wasn't removed daily, coffee wasn't replenished daily, noticed the room may not have been vacuumed daily as there were crumbs still on the carpet. Was also never told about the welcome drink for the one room but happened to see it in the app the last night we were there. It would have been nice to feel like the reception staff was trying to make some effort but that was far from the case. Asking if we had made our reservations at the Novotel next door instead, not seemingly willing to help resolve the name on the reservation and told me to figure it out myself on the app and was just not very welcoming at all. When we had the similar issue the first time (not finding the reservation), we were at least treated nicely by someone that had a pulse and smiled (that first issue was because of a change in reservation system upgrade but was eventually located and resolved). Don't recall names but concierge and valet staff were great as were the turndown service crew. Common areas of hotel seemed fine. Room was not emptied of trash daily and vacuuming was missed on a day or 2 in the rooms as noticed by crumbs still on the carpet. This particular stay was downgraded on this trip primarily because of our check-in experience. The young lady had pulse of a jellyfish and did not seem willing to make any effort. We stay in hotels 100+ nights a year so this was quite disappointing. We brought my mom and her sister to Marseille to this particular property since we had stayed before and it was great, minus the difficulty finding our reservation (they've been wanting to go for years) so they could enjoy the spa area (they're older and we didn't know if they wanted to venture out or stay in). We've stayed at the Grand Hotel Beauvau Vieux-Port (same chain) which is an excellent location... Maybe a lower tier but great service. Only reason we didn't go back was because of the AC, but hindsight, this is where we should've booked Adding review here as there was no response from the hotel regarding this particular stay.

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Other web-users rate our hotel

  • 467 reviews 9.3/10 Location
  • 945 reviews 7.4/10 Room
  • 1,112 reviews 9/10 Service
  • 309 reviews 7.8/10 Breakfast
  • 125 reviews 5.5/10 Cleanliness
  • 110 reviews 3.1/10 Value
  • 106 reviews 7.9/10 Bar

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