Sofitel Marseille Vieux Port

Information message

Sofitel Marseille Vieux Port 5 stars

Customer review rating (ALL Rating) 4.3/5 1,314 reviews

ALLSAFE approved hotel

See on a map

Description

Hotel extras

  • Certified ALLSAFE by Bureau Véritas

  • Sublime and sunny view

  • Refined and gourmet cuisine

  • Relaxing and invigorating treatments at the Sofitel Spa

  • A buffet breakfast for a gentle awakening

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Sofitel Marseille Vieux Port

36, boulevard Charles Livon
13007 MARSEILLE
France

  • Bus:  83

  • By plane

    MARSEILLE PROVENCE At 30km / 18 miles

  • By boat

    PORT MARSEILLE At 3km / 1 miles

  • By helicopter

    AEROPORT MARSEILLE PROVENCE At 30km / 18 miles

  • By train

    MARSEILLE ST CHARLES At 3km / 1 miles

  • By train

    STATION "VIEUX PORT" At 1km / 0 miles

GPS:43.292332, 5.361028

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

We have 134 rooms available, including 3 suites and 24 rooms with balconies. Light, spacious and luxurious, with marine-inspired decor. Bathrooms equipped with double bathtubs or hydro-massage showers.

Our guest reviews

Our guest reviews for
Sofitel Marseille Vieux Port

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,314 reviews

TripAdvisor Rating  4.5/5  3,180 reviews

top service and view

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

had to be shortened due to illness -everybody was helpful especially the bell captain.

Excellent location. Splendid view from room and restaurant

Customer review rating 4.5/5

John F. Couples - Confirmed reviews ALL

A couple of teething problems - a delay in producing key and a shower that could not be turned off - were quickly resolved. The view of the Vieux Port from the balcony of the room was spectacular. Comfortable bed. Two meals at the bar tasty, with particulary good wine. Overall, a very enjoyable experience.

Fake free breakfast deal

Customer review rating 1.5/5

Calven N. Families - Confirmed reviews ALL

Book via your tripadvisor page which state free breakfast deal from 31 Mar 2022. But told us that we booked package without breakfast when we check in. What is free? Free means have to pay extra 100 Eur for package to include breakfast? Don't offer such deal if its not genuine.

Amazing View and PerfectLocation

Customer review rating 3.5/5

Benjamin M. Couples - Confirmed reviews ALL

We spent 4 nights with my wife on April 2022. We had a very good time. The view is amazing while having the breakfast as well as a drink on late afternoon. It's perfectly located when you want to visit the south part of Marseille. Highly recommended for these two points. But I have to say that rooms are quite old and not so nicely equipped. When you compare it at the price invoiced, this is not fair. As a platinum member, they didn't propose me any upgrade or an apology if no upgrade was available. Also no welcome drink coupon given upon check in. I had to ask for it the day after. I really didn't feel as a special guest.

Excellent Location, Poor Customer Care

TripAdvisor rating 3.0/5

Davepat2022 TripAdvisor review

Whilst the location is excellent, the hotel itself is of decent quality, it is let down badly by the poor customer care that they offer when things do not meet expectations. The hotel A/C system was taken down for maintenance resulting in warm to hot bedrooms (no pre-warning provided at time of booking). Bathroom basin leaked badly - must be a new design which washes your feet as you wash hands!! TV remote missing and yes, you have coffee/team making facilities, but bring your own cups as none provided!! A request to change my room was acknowledged by the morning shift check-in clerk but they needed time to assign a room...6-hours later, upon returning to the check-in desk, the afternoon shift check-in clerk had no record of the request. I asked to speak to the Manager but she had already gone home so left a message for her to contact me. We stayed 2 more days and not a single attempt from her to make contact. If you what to enjoy your holiday beyond just the hotel location, look for an alternate property.

Excellent location, great interior design, great food

Customer review rating 3.5/5

Lex C. Business - Confirmed reviews ALL

2 annoying misses by staff. - arrival around my points. I was not sure about my email address as I have 3 . So I mentioned this and I was asked to give one and the lady would let me know which never happened and so, I am still.unsure. - I colleague brought my jacket back in the in the moriing and it was not brought to my room nor was I informed by the staff. It is that I thought about it in the evening before.leave.... With good staff it would have been a 9 as it only miss a beach access Ohhh and in the NEXT question BELOW -AS I CANNOT ANSWER IT AMD.WILL JUST PICK ONE - I am a.big Sofitel fan aNd told.my p.a. to make sure that this was booked for.memthrough our French org.

Dissappointed , location and stay were good but handling of booking very dissappointing

Customer review rating 1.0/5

B M. Families - Confirmed reviews ALL

we pre booked 2 rooms for a one night stay ,, and prepaid...... we were then asked to check in online which we did and and charged a deposit 300euro for 2 rooms for 1 night .... on arrival we had an issue with the rooms and were told that one of the rooms was not paid and to again pay a deposit .... which we expained we did ..and that all was settled,,, The other couple arrived 10 minutes afer us and were agian asked to pay a depostiit of 100 euro for the room ... THIS WAS QUITE RIDICULOUS AND EMBARESSING AS we booked and told them that all was settled ..... again on check out we were told that one of the room was not paid for and charged 28 euro for using garage , which was paid for in cash ..... do not expect this sort of service in the least ... the excuse was the programme used ...this is an excuse since in November 2021 we were on a family holiday in Jordan and stayed at Movenpick Dead Sea and again had the same sort of problems .... if you want repeat custom get yourselves organised please....

Well located, indifferent service

Customer review rating 2.0/5

Jc Couples - Confirmed reviews ALL

Very warm welcome at reception, but that was the last of the welcoming service. We could not find a place to have an aperitif at the hotel at 7pm. Fair enough that the 7th floor bar was full, but the lobby bar was empty, and the waitress informed us that tables were all reserved for guests having dinner. No effort was made to accommodate us somewhere else - on the empty terrace outside, at the bar, even at a table for the 30 minutes we were asking for. We spoke to the concierge about this but he just shrugged his shoulders. Later, around 10pm in the 7th floor bar, we came across similar indifferent service. We went out to sit on the terrace for drinks, and when we asked for cushions for the seats we were told that these had been tidied away for the evening - every other seat that was taken by guests had cushions, and one would expect the waiter to simply go fetch the tidied-away cushions - this would happen in any other 5 star hotel around the world where service tends to be more proactive. So overall this was not a great stay, given our stay was short we were looking forward to enjoying some luxury! Sorry to say we left the valet at the door without a tip on departure, once reunited with our car. No tips for bar 'service' either. I am also very happy to tip good service, but not indifferent service that does not make any modicum of effort. Whilst the room view was incredible and bed was comfortable, I am not sure I left the Sofitel with any warm feelings or desire to return to be honest

Customer review rating 3.5/5

Jonny Families - Confirmed reviews ALL

rooms where bit outdated and not that clean

Very good stay

Customer review rating 5.0/5

Genoveva J. N. Families - Confirmed reviews ALL

We had a great relaxing time at Sofitel Marseille. The view is amazing, the front desk staff was excellent, the rooms are great, the Brasserie was great, the breakfast was good.

Great stay in Marseille

Customer review rating 5.0/5

Simon C. Couples - Confirmed reviews ALL

This was rescheduled stay from 2020 and one we were really looking forward to having wanted to stay in this hotel in Marseille for a while. The stay did not disappoint. From the moment we arrived the hotel staff were very friendly and looked after us. Despite arriving early the staff ensure we could leave our valuables securely so we could go out and make the most of the day. The room was exactly what we had hoped for as was the meal we had in the restaurant in the evening. The lobster was a particular highlight. We would like to say a big thank you. Hopefully we will be back in early July.

Calm, relaxing stay.

Customer review rating 4.0/5

Nick Solo - Confirmed reviews ALL

A return to one of my favourite hotels in a great city. Everyone was very efficient and welcoming. I felt calm as soon as I entered the hotel. The room (431) was a little ‘tired’ (loose wall light fitting and damaged side table) but it was extremely clean and quiet, and I slept very well. The minibar prices are ridiculous - who would pay €10 for a packet of peanuts? Overall, a lovely visit and I will return again.

Enjoyable stay

TripAdvisor rating 5.0/5

rooba TripAdvisor review

As always , Sofitel Vieux Port provides an excellent customer service. The food provided in the Trois Fort restaurant is of extremely high quality. The room is serviced daily, the house keeping staff provides an excellent service. Our room overlooked the harbour and the view is breath taking. The staff at reception always willing to help with booking of taxi or referral to restaurants.

Marseille one night

TripAdvisor rating 5.0/5

Companion679506 Business - TripAdvisor review

Beautiful location. We got a nice room with an amazing view on the port of Marseille. Very dedicated and attentive staff and overall excellent service. Very good breakfast. Maybe the spa facilities could be ameliorated, to small pool.

Could do better!

TripAdvisor rating 3.0/5

Eme L TripAdvisor review

Before our trip, I wrote an email which hadn't been taken notice of or read by management. Although German, I do my correspondence with the Sofitel Marseille in French and got a bunch of emails before arrival in ... English! And it was always about the same subject (Covid), as if we were idiots and didn't know about masks and distances. The hotel's garage is too small, very difficult to manoeuvre the car. As for us, there were not enough towels, we had to ask a second one every day. THE SPA employee told us that there was just their jacuzzi for swimming, but later we realized quite a big swimming pool that was shared with a neighbour hotel. Crazy! The handbasin's drain pipe was congested (which might happen), but to ask four (!) times to fix the problem, is a little bit too much!

quick discovery of Marseille

TripAdvisor rating 3.0/5

Tac85 TripAdvisor review

My husband and I stayed 2 nights at Sofitel. We wanted to be downtown to discover around the old harbour. The Sofitel is very well located for that. It has a magnificent view from the restaurant deck on the old harbour. The room was in a quiet zone but too far to get the wifi correctly and it was an inconvenience for my husband who needed it for business. They were no reception number on the phone so we had to get to the lobby to ask for it and for some pillows. The ones in the room were not what you expect in a 5 stars hotel. Because of the covid situation, the number of people in the spa was restricted to eight which turned out to be nice because the place is very small! then the open hours of the spa should be longer to accommodate more people. The breakfast buffet is very good. The staff recognise some of our complains and did some gesture when we left.

Business trip in Marseille

TripAdvisor rating 5.0/5

FredV1295 Business - TripAdvisor review

Beautiful location and service on top ! My first choice when I’m going to Marseille. Love it so much The room are great especially with view on the « vieux Port » Thanks at all the Sofitel Vieux port for making the stay a perfect moment.... Fred

great restaurant les trois forts

TripAdvisor rating 5.0/5

roberta909 Business - TripAdvisor review

I think this restaurant is one of the best in Marseille. The food is absolutely delicious . the flavours were intersting and original. The service was extremely professional. I would personally like to thank Anthony who looked after us exceptionally. He is a great asset to the Sofitel and looked after us in every detail. We will definitely return and do not understnad this restaurant does not have a michelin star.

stuck in the European past

TripAdvisor rating 3.0/5

janH02 Families - TripAdvisor review

The hotel has a splendid location, but if you are not European and have electronic equipment, beware. Our suite had a nice desk, but both electric sockets for the desk were occupied by lamp and phone, so there was nowhere to plug in a laptop. One could plug into a wall socket 8 m away to use at a table, but that required the cord to stretch dangerously across the floor. All electric sockets are for only European plugs. there is no USB connection to charge a cell phone. There is no phone in the bathroom. One needs to log into the Wifi fresh each time - it does not stay connected even for a day, let alone a stay.

Dear Client, Thank you for taking the time to tell us about your experience at the Sofitel Marseille Vieux-Port. I am sorry that your experience did not meet your expectations in terms of electronic equipment. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nassima A, Room Division Manager

perfect

TripAdvisor rating 5.0/5

852didierr Couples - TripAdvisor review

Everything was perfect, the room, the staff, the breakfast, the view from the rooftop.... All you can expect from a Sofitel can be provided by the Vieux port hôtel. It will be our choice of destination if we come back again to Marseille.

Dear Client, First of all, we would like to thank you for taking the time to share your experience at the Sofitel Marseille Vieux Port. We are delighted to hear that you enjoyed your stay with us and that you felt looked after. Your satisfaction is by far, our priority and nothing could make us happier than a satisfied customer. I will be very happy to share your comment with all your team. We sincerly hope to have the opportunity of seeing you again in Marseille. Best regards, Nassima.A Room Division Manager.

Our most recent 20 reviews

In partnership with TripAdvisor

Our other establishments nearby

All our hotels in MARSEILLE