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Novotel Marseille Vieux-Port Hotel 4 stars

Customer review rating 4.2/5 6,075 reviews

ALLSAFE approved hotel

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Novotel Marseille Vieux-Port
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+ 14 Services

Hotel extras

  • Certified ALLSAFE by Bureau Veritas

  • Comfortable rooms with WiFi and views of the Old Port

  • Bar, pool and restaurant with view of the old port

  • Well-being area with outdoor pool and fitness room

  • Six meeting rooms for your seminars and conferences

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking Paying
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM Paying
  • Dry cleaning / Ironing Paying
  • Hairdressing salon Paying
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Beach and water sports
  • Boules/petanque (nearby)
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 2 Bar(s)
  • Room service
Business services
  • 6 Meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Marseille Vieux-Port

36 Boulevard Charles Livon
13007 marseille
france

Tel: +33496114211

Fax: (+33)4/96114220

Check-in from 15h00

Check out up to 11h00

  • Pharo - Catalans - Gare Saint :  82S Fort Saint Nicolas

  • VIEUX PORT PRADO :  83 FORT ST NICOLAS

  • VIEUX PORT :  1 VIEUX PORT

  • By plane

    MARSEILLE PROVENCE At 30km / 18.75 miles

  • By plane

    MARSEILLE PROVENCE At 25km / 15.54 miles

  • By boat

    JOLIETTE At 3km / 1.88 miles

  • By helicopter

    MARSEILLE PROVENCE At 30km / 18.75 miles

  • By car

    AUBAGNE-TOULON At 1km / 0.63 miles

  • By car

    MARIGNANE-AIX-FOS-LYON At 1km / 0.63 miles

  • By train

    MARSEILLE ST CHARLES At 4km / 2.5 miles

GPS :43.292263, 5.360432

Our accommodation(s)

With a contemporary and completely modular design, Novotel's spacious rooms are real living spaces and can be adapted to suit all requirements. Book one of 11 executive rooms overlooking the old port at Novotel Marseille Vieux Port: Take advantage of the incredible panorama of the old port! (couple, with family or as part of a business stay)

Our restaurants and bars

LE LACYDON

Type of cuisine: Mediterranean

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

NOVOTEL POOL BAR

The Hotel Novotel Marseille Vieux Port offers a stylish and sophisticated poolside bar with terrace offering panoramic views of the Old Port. Sample a cocktail for a spot of refreshment with family or friends!

Non contractual photo

NOVOTEL BAR LOUNGE

A variety of unique, trendy and cozy spaces with a gentle contrast of colors. Come and try our fine wines, cocktails and smoothies!

Non contractual photo

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 110

  • Maximum capacity: 80 people

  • Maximum banquet capacity: 60 people

Find out more

Our guest reviews for
Novotel Marseille Vieux-Port

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

6,075 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,750 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good stay even expected better

Customer review rating 3.5/5

Pascale D. Families - 24/07/2021 Confirmed reviews ALL

Well, a bit desappointed as the hotel room need to be refurbished however very clean and have only 2 plugs (1 in the corridor near the toilet). Think M. Dubrule and Pelisson that my father used to know will be not really happy with it. The location near a large road is not really safe for family and the restaurant roof top is not the one of the Novotel but the next door Sofitel, it’s not clear on the website pictures. About the staff, all of them, cleaners, front desk, waiters and waitresses I have to say that they are very friendly and professional ; rare enough, thank you to all of them.

PMOMA July 2021

Customer review rating 3.5/5

Pmo1622 Solo - 20/07/2021 Confirmed reviews ALL

Difficult to find an adéquate place in the parking. No room upgrade, the I was again with the street View. I received a welcome drink voucher, but the welcome drink was invoiced on the restaurant bill.

Good location Service not up to standards

Customer review rating 3.0/5

Michel Business - 14/07/2021 Confirmed reviews ALL

I am not very . happy with the car park. Ticket does not work for the duration of the stay. Ticket does not work at night, need to call night security thru interphone, security does not answer etc etc

Dear Michel B., Thank you for taking the time to write to us following your stay at the Novotel Marseille Vieux Port. We are sorry that the car park service did not meet our expectations. We ask you to accept our sincere apologies. Novotel hotels are eager to offer you the best quality of service for your stays; therefore, your opinion is very valuable. As compensation, we would like to credit your ALL account with 2,000 courtesy points which will allow you to benefit from a € 40 gift voucher. Is it finefor you ? Waiting for your answer, I remain at your disposal for any further information. Best regards, Flavie / Guest relation

Disappointing

Customer review rating 1.5/5

Nora A. Couples - 13/07/2021 Confirmed reviews ALL

I felt like I was in a badly managed hotel: some rooms had access to slippers but others didn't (written nowhere, of a poor taste) as a gold member i would expect to get slippers and a robe. The chair in the room was clearly a conference room chair, there were 2 different types of desk. Everything felt recycled. The bathroom of the hotel didnt have soap. The choice of breakfast was very limited compared to other hotels. The was given a long chair at the pool which was ripped. It’s really time to renovate this hotel.

Dear Nora A., Thank you for taking the time to tell us about your experience at the Novotel Marseille Vieux-Port. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. As compensation, we would like to credit your Le Club account with 4,000 courtesy points which will allow you to benefit from a € 80 gift voucher. Would this be acceptable for you? We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Flavie / Guest relation
Customer review rating 5.0/5

Marie-anne A. Families - 20/06/2021 Confirmed reviews ALL

Wonderful service , a great team !

Madame Adamieu, Nous vous remercions chaleureusement pour ce commentaire qui nous fait très plaisir. Soyez assurée que nous avons fait part de votre enthousiasme et de vos compliments à l’ensemble de nos équipes. Nous nous soucions fortement de la qualité de nos prestations et du bien-être de nos clients, nous sommes donc ravis de lire que vous avez passé un bon séjour dans notre hôtel. Cordialement, Flavie / Guest relation

Well located, but too many problems

Customer review rating 3.0/5

Gerd A. Couples - 16/06/2021 Confirmed reviews ALL

Check in is complicated, we didn't appreciate the restricted stay at the pool, when you pay so much, and further, there were only about 20 people present. The hotel seems not to have the "survey". Lift didn't work, problems with the tv.... I don't blame the staff, which seemed only not capable of solving the problems. A direction was missing.

Correct stay

Customer review rating 3.5/5

Anonymous Business - 23/02/2021 Confirmed reviews ALL

Very nice welcome, room and food so so

Dear Pascal L., We very much appreciate your comments regarding your stay at the Novotel Marseille Vieux-Port. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jean-Bernard Gadilhe Responsable Hébergement

What else

Customer review rating 4.5/5

G. Business - 26/12/2020 Confirmed reviews ALL

Comme chez soi

Cher Monsieur G., Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Marseille Vieux-Port. C’est avec grand plaisir que nous recevons vos compliments. Nous sommes ravis de lire que vous vous êtes senti si bien dans notre établissement. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Au plaisir de vous accueillir de nouveau très vite. Cordialement, Marie, Guest Relation

Well located

Customer review rating 4.0/5

Neil Business - 13/12/2020 Confirmed reviews ALL

2 night business trip, staff were friendly and room service excellent. The room was to hot as air con wouldn’t blow cool air, when I asked at reception they said that was how it was set in the hotel for the colder months.

Well looked after

Customer review rating 4.5/5

Ash Families - 27/10/2020 Confirmed reviews ALL

Good welcome, really nice and attentive breakfast staff. Only disappointment was we couldn’t use the free upgrade vouchers I had. Overall a good stay during covid

Good stay

Customer review rating 3.5/5

P. Friends - 20/09/2020 Confirmed reviews ALL

Good location, rooms are luminous and well equipped. The only problem, the lifts, we were always afraid that they will stay blocked...

COVID spoiled our trip

Customer review rating 3.0/5

Cathy Families - 18/08/2020 Confirmed reviews ALL

Unfortunately due to the COVID restrictions the stay was not very enjoyable. Breakfast was limited and not very relaxed and having to book the pool was a real pain. The reason I booked the hotel was to have access to a pool after a hot day in Marseille but we couldn't even do that!!

Dear Mrs C., Thank you for taking the time to tell us about your experience at the Novotel Marseille Vieux-Port. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marie, Guest Relation

Transit travel

TripAdvisor rating 4.0/5

9302014 Couples - 12/11/2019 TripAdvisor review

Good hotel near to the port for Corsica and Algéria restaurant room service fitness clean good reception Parking but is hight level limited for SUV with case but you have a other parking. cat and dog possible

Happy vacation

TripAdvisor rating 4.0/5

Monica S Family - 14/08/2019 TripAdvisor review

We have experienced that the standard in France is quite a bit lower than in some other European countries. However, the kindness of the staff and the terrace with very nice view AND swimming pool make it worth while.

Wonderful hotel with the friendliest staff.

TripAdvisor rating 5.0/5

Cosmopolitan258637 Friends getaway - 31/07/2019 TripAdvisor review

We stayed in this hotel at the end of a touring holiday around the south of France. We had requested a room suitable for a disabled person as the friend I was travelling with had broken her ankle prior to the trip and was on crutches. We arrived early as we had to return our hire car and the staff were so helpful checking us in early and we spent some time by the lovely pool until our room was ready. Our room had a huge double bed and a double sofa bed. It had a good sized wet room type bathroom and the hotel provided a shower proof stool so my friend could sit and shower comfortably. When we were around the pool the staff worked exceptionally hard to keep it neat, tidy and clean, and were very helpful to my friend with taking drinks to her to save her from trying to get up and move around the wet poolside on crutches. All of the food was fresh and beautifully cooked and the only request I would ask was that they prune the greenery around the bar so you can see the beautiful view a bit more.

Dear Cosmopolitan258637, Thank you for sharing your TripAdvisor review after staying at Novotel MArseille Vieux Port. We are delighted that you have chosen our hotel to close your holidays. It is important for us to ensure the comfort of all our guests, also those with reduced mobility whether in the room or in common areas. We are also delighted that you enjoyed our food. For information, we have pruned the fig trees to clear the view. We hope to have the pleasure of welcoming you once again. Kings regards Alexandra Brubach Guest relation Service

Good place but need improvement

TripAdvisor rating 4.0/5

Jean L Couples - 23/07/2019 TripAdvisor review

This hotel is nicely located at the end of Port of Marseilles offering astonishing views on the port and the sea. Service is Ok but could be better. Especially at the restaurants (Novotel and Sofitel) where the young waitresses offers a really bad service. They obviously don't like their job. Rooms at the Novotel could be upgraded. with fogged bay windows and faded rooms and hallways.

Dear Jean , Thank you for taking the time to share your experience at Novotel Marseille Vieux Port with TripAdvisor community. We are delighted that you enjoyed your stay with us . We have taken note of all your remarks and are sorry that the service did not live up to your expectations. Hotels often work in the summer months with the often young seasonal workers we train. We hope to have the pleasure to welcome you once again and to dismantle the whole thing to note know-how. In the meantime, I send you my sincere greetings. Kings regards Alexandra Brubach Chargée de clientèle

A good choice to enjoy the old city of Marseilles

TripAdvisor rating 4.0/5

Voyage00256898619 Couples - 16/06/2019 TripAdvisor review

This Novotel Hotel was a good choice & well positioned to enjoy the views of Marseilles. It is a scenic 15 minute walk to the old port & on to further attractions of the city. The room was clean & comfortable & the restaurant was of a good quality with wonderful views. The park located next door was a bonus & offered great walking paths & a coffee bar as well as a restaurant with city views. The immediate local area had a close Tabac Bar for drinks & pizzas & there were a few boulangeries nearby. A walk to the the beach & coastline walking path took a little longer but offered a less touristy experience. We enjoyed staying at the Novotel as it was a good introduction to Marseilles, while a little away from the busy city centre.

a nice and quiet place in Marseille

TripAdvisor rating 4.0/5

dontbeon Business - 09/12/2018 TripAdvisor review

it is a convenient located hotel, in a quiet place in Marseille. Rooms are quite ok, architecture is average and breakfast also. Very close to Faro Palace where I had the conference. The room was large but definitely need renovation, especially at the windows system. Internet was pretty much ok, but the telephone signal was weak.

Marseille feedback

TripAdvisor rating 4.0/5

segaultemilie Family - 06/11/2018 TripAdvisor review

the hotel needs to be refreshed, (at least Rooms).even if the rooms are clean.the menu could also include more options, more soups and fruits.desserts for kids menu should include fruits well. (not only ice cream and chocolates)

Short break in Marseilles

TripAdvisor rating 5.0/5

William C Couples - 27/10/2018 TripAdvisor review

Having booked this hotel, for our 4 night break, and then read some reviews It crossed my mind that I should cancel.Extremely pleased that I didn't. This hotel was excellent in all respects.Overall it is typical of a lot of Novotels and was spotlessly clean in all areas, with good facilities including bar and restaurant. The service was given willingly and always with a smile. One person in particular stood out " Patrick" who is clearly a jack of all trades but carries out all duties to a first class standard. Several others also also merit praise, especially the young lady (sorry I have mislaid her name) who checked us out when leaving. This hotel receives a ten from me and we shall return in the future.

We thank you for this very rewarding comment for our entire team especially for Patrick! We are delighted to read that you enjoyed all the benefits. We hope to welcome you during your next stay in the region! Best regards, Flavie Maugey Assistante Responsable Hébergement

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