Dear David, Thank you for your kind words regarding the location and cleanliness of our hotel, as well as the friendliness of our staff. We are pleased to hear that you found your stay to be a good value. We look forward to welcoming you back in the future. Sincerely, Evan Chargé de Qualité Novotel Marseille Vieux-Port

Dear Ludivine, Thank you for sharing your positive experience during your family trip. We are delighted to hear that you enjoyed our prime location and the swimming pool facilities. It is always our pleasure to provide a comfortable stay for families. Sincerely, Evan Chargé de Qualité Novotel Marseille Vieux-Port

Dear Sonia, Thank you for sharing your feedback regarding your recent stay with us. We regret to learn that your experience did not meet your expectations, particularly concerning the condition of the premises and the wait during check-in. We strive to ensure our guests have a seamless arrival, and your comments will be taken into account for improvement. Regarding the pre-authorization policy, this is a standard procedure aimed at ensuring a smooth check-out process. We appreciate your kind words about our staff and the pool facilities. Your insights are valuable to us, and we hope to have the opportunity to welcome you back in the future. Sincerely, Evan Chargé de Qualité Novotel Marseille Vieux-Port

Chère Adeline, Je vous remercie sincèrement pour votre commentaire élogieux concernant notre personnel. Nous sommes ravis d'apprendre que vous avez trouvé notre équipe utile durant votre séjour. Votre satisfaction est notre priorité et vos retours nous encouragent à maintenir nos standards élevés de service. Cordialement, Laura - Assistante Responsable Hébergement Novotel Marseille Vieux-Port

Cher Wafi, Nous vous remercions pour votre retour positif concernant votre séjour dans notre établissement. Il est réjouissant de savoir que vous avez apprécié notre localisation, ainsi que le confort de nos chambres. Nous sommes également ravis que notre équipe ait contribué à rendre votre expérience mémorable, en particulier nos membres du personnel à la réception, au restaurant, au bar et au service d'étage. Votre satisfaction est notre plus grande récompense. Cordialement, Laura - Assistante Responsable Hébergement Novotel Marseille Vieux-Port

Dear guest, Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you enjoyed our prime location, which offers easy access to the harbor and nearby beaches, as well as a variety of dining options. Your satisfaction is very important to us, and we appreciate you taking the time to share your experience. Sincerely, Loona Quality Assistant Novotel Marseille Vieux-Port

Dear Eoin, Thank you for your positive comment regarding your recent stay at Novotel Marseille Vieux-Port. We are delighted to learn that our location and the quality of your accommodation contributed to making your weekend perfect. Your satisfaction is our priority, and your feedback will be shared with our team who works hard to provide a memorable experience. Sincerely, Laura Assistant Accommodation Manager Novotel Marseille Vieux-Port

Cher Monsieur, Je vous remercie sincèrement pour vos commentaires élogieux. Nous sommes ravis d'apprendre que votre séjour a été agréable et que notre personnel a su vous accueillir chaleureusement. Votre satisfaction est notre priorité et nous espérons vous accueillir à nouveau lors de votre prochaine visite à Marseille. Cordialement, Matteo/Equipe réception Novotel Marseille Vieux-Port

Cher Monsieur, Nous vous remercions sincèrement pour votre retour positif. Nous sommes ravis d'apprendre que vous avez trouvé votre séjour agréable et que notre emplacement a contribué à votre satisfaction. Votre appréciation nous encourage à continuer à offrir un service de qualité à nos clients. Cordialement, Matteo/Equipe réception Novotel Marseille Vieux-Port

Dear Guest, Thank you for taking the time to share your detailed feedback following your stay with us. We are pleased to read that you appreciated our exceptional location overlooking the Old Port, the comfort of your room and bed, as well as the quality of the food served in our restaurant. Your kind words regarding Sarah and the restaurant team have been shared with them and are greatly appreciated. At the same time, we sincerely apologize for the inconveniences you experienced during your stay. We regret the issues with the Wi-Fi connection, the noise disturbance late in the evening, and the cleanliness concerns you encountered upon arrival. Regarding the swimming pool, we fully understand your disappointment. As part of our commitment to the local community, we support a children's swimming association that provides lessons to local schools. This initiative is very important to us, as it promotes water safety and access to sports activities for young people. We do, however, inform our guests in advance of these scheduled sessions whenever possible. Please note that the pool remains accessible to hotel guests during these times, although we understand that the atmosphere may not be as relaxing as expected and that this may have impacted your experience. Your comments are valuable and have been shared with the relevant departments to help us improve the comfort and quality of our guests' stays. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back and provide you with a more seamless experience in the future. Kind regards, Laura - Novotel Marseille Vieux-Port

Cher Monsieur G., Je vous remercie infiniment d'avoir pris le temps de partager votre expérience au Novotel Marseille Vieux-Port. Nous sommes ravis d'apprendre que vous avez particulièrement apprécié notre emplacement ainsi que la vue magnifique. Il est également gratifiant de savoir que notre personnel, en particulier Melissa au bar de la piscine, a contribué à rendre votre séjour agréable grâce à son service attentionné et joyeux. Nous tenons cependant à vous présenter nos excuses pour l'inconvénient que vous avez rencontré en ce qui concerne l'interaction avec Eva. Nous comprenons que la situation des tables réservées, surtout en présence d'un jeune enfant, a pu être frustrante. Notre politique de réservation vise à garantir une certaine organisation, mais nous reconnaissons qu'il est essentiel d’adapter notre approche aux besoins de nos invités, notamment lorsque des enfants sont impliqués. Votre retour est précieux et sera partagé avec notre équipe afin d'améliorer notre flexibilité et notre sensibilité dans des situations similaires à l’avenir. Nous sommes heureux de savoir que, malgré ce désagrément, votre séjour a été globalement positif et que vous recommanderiez notre hôtel. Votre satisfaction est notre priorité, et nous espérons avoir l'opportunité de vous accueillir à nouveau pour vous offrir une expérience encore plus agréable. Cordialement, Matteo/Equipe réception Novotel Marseille Vieux-Port

Cher Monsieur, Nous vous remercions chaleureusement pour votre commentaire élogieux. Il est gratifiant de savoir que notre équipe, composée de membres d'âges variés, a su répondre à vos attentes et vous offrir un service de qualité, même en soirée. Votre satisfaction est notre priorité, et vos recommandations sont très appréciées. Cordialement, Matteo/Equipe réception Novotel Marseille Vieux-Port

Cher Monsieur, Je vous remercie pour vos commentaires positifs concernant notre emplacement et notre équipe. Nous prenons note de vos remarques sur la nécessité de rafraîchir certaines chambres et sur le rapport qualité-prix, et nous les considérerons dans nos réflexions futures. Cordialement, Matteo / Equipe réception

Chère Madame, Je vous remercie pour vos commentaires positifs concernant votre séjour au Novotel Marseille Vieux-Port. Nous sommes ravis que vous ayez apprécié notre piscine, notre emplacement, le confort de nos chambres et le rapport qualité-prix de notre parking. Cordialement, Matteo / Equipe réception

Thank you so much for your wonderful review and for choosing the Novotel Marseille Vieux-Port once again for your stay in Marseille. We are delighted to hear that you enjoyed our ideal location, your harbour view rooms, and the hotel facilities, especially the pool and restaurant areas. It is also a pleasure to know that our buffet breakfast and its spectacular view helped make your mornings memorable. Your kind words about our team mean a great deal to us. We are especially pleased that you felt welcomed and well looked after throughout your stay — and please don’t worry, your French was absolutely appreciated 👏 We truly hope to welcome you back for a 4th visit very soon. Warm regards, Flavie Maugey Room Division manager

Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our location and found our staff accommodating. Your feedback is greatly appreciated and motivates us to continue providing excellent service. Flavie / Responsable Hébergement

Dear Angus, I sincerely thank you for your kind comments regarding our service. It is always gratifying to know that our receptionists, Hasmik and Martina, as well as our housekeeping team, contributed to making your stay enjoyable. Your satisfaction is our priority, and your praises will certainly be shared with all of our staff. Sincerely, Laura Assistante Responsable Hébergement Novotel Marseille Vieux-Port

Hello c. Chen, Thank you for taking the time to share your experience. We are pleased to learn that you enjoyed our location and the service of our staff. Regarding your remark about the cleanliness of the plates and cups at breakfast, we take this feedback very seriously and will strengthen our controls to ensure the quality of our service. Your input is valuable to us. Sincerely, Laura Assistante Responsable Hébergement Novotel Marseille Vieux-Port

Dear Georg S., Thank you sincerely for your positive feedback regarding your stay at Novotel Marseille Vieux-Port. It is gratifying to know that you and your daughter appreciated the centrality of our establishment, as well as the comfort of our services. We are also delighted that you found our staff welcoming and that you were able to enjoy our restaurant and our pool. Your satisfaction is our priority. Sincerely, Loona Quality Assistant Novotel Marseille Vieux-Port