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Novotel Marseille Vieux-Port Hotel 4 stars

Customer review rating 4.2/5 5,684 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel Marseille Vieux-Port
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+ 24 Services
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Room 1

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Hotel extras

  • Certified ALLSAFE by Bureau Veritas

  • Comfortable rooms with WiFi and views of the Old Port

  • Bar, pool and restaurant with view of the old port

  • Well-being area with outdoor pool and fitness room

  • Six meeting rooms for your seminars and conferences

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / IroningPaying
  • Hairdressing salonPaying
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Beach and water sports
  • Boules/petanque (Nearby)
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
Information message

Hotel location

Novotel Marseille Vieux-Port

36 Boulevard Charles Livon
13007
marseille
france

Tel: +33496114211

Fax: (+33)4/96114220

Check-in from 15h00

Check out up to 11h00

  • Pharo - Catalans - Gare Saint :  82S Fort Saint Nicolas

  • VIEUX PORT PRADO :  83 FORT ST NICOLAS

  • VIEUX PORT :  1 VIEUX PORT

  • By plane

    MARSEILLE PROVENCE At 30km / 18.75 miles

  • By plane

    MARSEILLE PROVENCE At 25km / 15.54 miles

  • By boat

    JOLIETTE At 3km / 1.88 miles

  • By helicopter

    MARSEILLE PROVENCE At 30km / 18.75 miles

  • By car

    AUBAGNE-TOULON At 1km / 0.63 miles

  • By car

    MARIGNANE-AIX-FOS-LYON At 1km / 0.63 miles

  • By train

    MARSEILLE ST CHARLES At 4km / 2.5 miles

GPS :43.292263, 5.360432

Our accommodation(s)

With a contemporary and completely modular design, Novotel's spacious rooms are real living spaces and can be adapted to suit all requirements. Book one of 11 executive rooms overlooking the old port at Novotel Marseille Vieux Port: Take advantage of the incredible panorama of the old port! (couple, with family or as part of a business stay)

Classic Room with 1 double bed and 1 single sofa bed

Accessible room
  • Max. number of persons: 3
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products

Classic Room with 1 double bed and 1 double sofa bed

  • Max. number of persons: 4
  • Area: From 27 m² / 291 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products

Classic Room with 1 double bed

Accessible room
  • Max. number of persons: 2
  • Area: From 27 m² / 291 sq ft
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products

Executive Room with 1 double bed and 1 single sofa bed

  • Max. number of persons: 3
  • Area: From 27 m² / 291 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products(...)

Executive Room with a queen-size bed and single sofa bed, overlooking the old port

  • Max. number of persons: 3
  • Area: From 31 m² / 334 sq ft
  • Views: Harbour view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)
Rooms

Our restaurants and bars

LE LACYDON

Type of cuisine: Mediterranean

NOVOTEL POOL BAR

Non contractual photo

The Hotel Novotel Marseille Vieux Port offers a stylish and sophisticated poolside bar with terrace offering panoramic views of the Old Port. Sample a cocktail for a spot of refreshment with family or friends!

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NOVOTEL BAR LOUNGE

Non contractual photo

A variety of unique, trendy and cozy spaces with a gentle contrast of colors. Come and try our fine wines, cocktails and smoothies!

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 110 m²

  • Maximum capacity: 80 people

  • Maximum banquet capacity: 60 people

Find out more

Our guest reviews for
Novotel Marseille Vieux-Port

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

5,684 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,708 reviews

Well looked after

Customer review rating 4.2/5

Ash Families - 27/10/2020 Confirmed reviews ALL

Good welcome, really nice and attentive breakfast staff. Only disappointment was we couldn’t use the free upgrade vouchers I had. Overall a good stay during covid

Good stay

Customer review rating 4.2/5

P. Friends - 20/09/2020 Confirmed reviews ALL

Good location, rooms are luminous and well equipped. The only problem, the lifts, we were always afraid that they will stay blocked...

COVID spoiled our trip

Customer review rating 4.2/5

Cathy Families - 18/08/2020 Confirmed reviews ALL

Unfortunately due to the COVID restrictions the stay was not very enjoyable. Breakfast was limited and not very relaxed and having to book the pool was a real pain. The reason I booked the hotel was to have access to a pool after a hot day in Marseille but we couldn't even do that!!

Dear Mrs C., Thank you for taking the time to tell us about your experience at the Novotel Marseille Vieux-Port. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marie, Guest Relation

Basic

Customer review rating 4.2/5

Halile Business - 24/07/2020 Confirmed reviews ALL

As a 4 stars hotel we could have expect better experience

Dear Halile B., Thank you for taking the time to tell us about your experience at the Novotel Marseille Vieux-Port. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marie, Guest Relation

Underwhelming experience

Customer review rating 4.2/5

Tim Couples - 24/07/2020 Confirmed reviews ALL

The hotel is in desperate need of a renovation, old tired rooms. Horrible shower facilities, shower in a bath is so old fashioned.

Dear Tim L., Thank you for taking the time to tell us about your experience at the Novotel Marseille Vieux-Port. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marie, Guest Relation

Excellent

Customer review rating 4.2/5

C. Business - 08/07/2020 Confirmed reviews ALL

Parfait

Dear Mr C., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marie, Guest Relation

Not worth 4 stars

Customer review rating 4.2/5

Anonymous Business - 29/02/2020 Confirmed reviews ALL

The hotel was very outdated and in need of an upgrade.

Dear Mr G., Thank you for taking the time to tell us about your experience at the Novotel Marseille Vieux-Port. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marie, Assistant Manager

GOOD STAY

Customer review rating 4.2/5

Ja 2. J. Solo - 22/02/2020 Confirmed reviews ALL

VERY GOOD

Dear Jean A., We very much appreciate your comments regarding your stay at the Novotel Marseille Vieux-Port. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Flavie Maugey Assistante responsable hébergement
Customer review rating 4.2/5

T. Couples - 29/01/2020 Confirmed reviews ALL

small details : city pass not ordered by novotel to office du tourisme

Monsieur t., Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Marseille Vieux-Port. Nous sommes vraiment navré du désagrément rencontré avec vos city pass. En effet, nous n'avons pas reçu à temps notre commande auprès de l'office de tourisme. Nous avions entendu vos remarques lors de votre départ, c'est pourquoi nous avons déduits les city pass sur votre facture lors de votre départ. Nous sommes navrés que votre expérience ne fût pas positive et espérons pouvoir regagner votre confiance lors d'un prochain séjour. Nous vous prions d'agréer nos sincères salutations. Bien Cordialement, Flavie Maugey Assistante responsable hébergement

well locates, good stay

Customer review rating 4.2/5

Richard N. Business - 24/01/2020 Confirmed reviews ALL

it was good

Dear Mr N., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marie, Guest Relations.

ok

Customer review rating 4.2/5

Tammy R. Families - 17/01/2020 Confirmed reviews ALL

I've stayed at a few novotels. This was average for the price. The rooms were expensive and dated. Not like most Novotels. The Barman in the evening was exceptional that made up for the lack of interest by other staff. He was friendly and attentive. The reception was also good. Breakfast staff very average. Not the accor service I would like really. Probably due to language difficulties.

Dear Mrs R., Thank you for taking time to share your opinion about your stay at Novotel Marseille Vieux Port. We are sorry to read that we haven't been able to meet all of your expectations. We hear and understand your disappointment regarding the decoration of our rooms, know that we are awaiting a renovation that will not take long. We are delighted to read that Romain, our bartender, was professional and friendly and that he knew how to meet your expectations. Regarding the service at breakfast, we rarely have negative feedback because we are always looking for improvement. Thank you for your constructive comment, the opinions of our customers allow us to improve the quality of service and benefits throughout the year. We hope to regain your confidence during a future stay. Best Regards Marie, Guest Relations.

excellent

Customer review rating 4.2/5

Anonymous Business - 16/01/2020 Confirmed reviews ALL

dinner，breakfast，very good. double window makes it quiet， comfortable，nice gym

Dear Mr r., Thank you for the great review of our hotel ! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marie, Guest Relations.

Very nice reasonably priced hotel in great location

Customer review rating 4.2/5

James Couples - 11/01/2020 Confirmed reviews ALL

We just stayed the one night, had a nice executive room overlooking the port. Staff were friendly and the food was good, though we would have liked some more organic things. Well stocked bar!

Dear James M., We very much appreciate your comments regarding your stay at the Novotel Marseille Vieux-Port. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie, Guest Relations.

Very good but no effort on New Years Eve.

Customer review rating 4.2/5

Roy M. Friends - 04/01/2020 Confirmed reviews ALL

Overall very good but there was no effort to make New Years Eve an event. In fact the bar closed at midnight so returning from the town the place was empty.

Dear Mrs M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marie, Guest Relations.

My experience was banal...

Customer review rating 4.2/5

Anonymous Families - 04/01/2020 Confirmed reviews ALL

The room is not a 4* hotel room and of sure is not an executive one. Too small for 3 people, the smelt was terrible, bot clean... I though that thanks to my new diamond status the experience will be unforgettable... I was really disappointed.

Cher Monsieur B., Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour au Novotel Marseille Vieux-Port. Nous sommes désolés que la chambre que vous occupiez n’ait pas été à la hauteur de vos attentes et que vous ayez eut à subir un certain nombre de dysfonctionnements. Nous vous prions d’accepter nos plus sincères excuses. En tant que client fidèle et encore plus en tant que membre Diamond du Club ALL - Accor vous auriez pu vous attendre à un établissement plus moderne et plus conforme aux standards de notre marque et nous en sommes désolés. Comme vous, nous attendons une rénovation de l'établissement. En dédommagement, nous souhaitons créditer votre compte Le Club de 4000 points de courtoisie qui vous permettrons de bénéficier d'un chèque cadeau de 80€. Est-ce que cela vous convient ? Dans l’attente de votre réponse, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Marie, Guest Relations.

overall positive ... except parking (a nightmare)

Customer review rating 4.2/5

Anonymous Families - 02/01/2020 Confirmed reviews ALL

warm welcome - nice room (although bathroom would need to be refreshed)- excellent breakfast -

Dear Mrs G., We are glad that you enjoyed your stay and we are so sorry for the inconvenient at the check in with the key programming. Everyday, we try to find a technical solution for this problem. About the shower, know that we are waiting for a renovation that will not be long. We hope to see you again very soon in our beautiful town. Sincerely, Marie, Guest Relations.
Customer review rating 4.2/5

D. Solo - 30/12/2019 Confirmed reviews ALL

When I had a shower before my check out, the cleaning woman came in my bedroom, and she saw me naked.

Cher Monsieur D., Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour au Novotel Marseille Vieux-Port. Nous sommes désolés que votre séjour n’ait pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Concernant l'incident rencontré, nous vous avions accordé un départ tardif à 13 heures. Nous sommes navrés qu'une personne de notre équipe soit entrée par erreur dans votre chambre pendant votre douche. Nous avons échangé avec elle sur la situation et elle nous a assuré avoir quitté les lieux, dès le moment où elle s'est aperçu que vous étiez dans la salle de bain. Comme notre chef de réception vous l'a indiqué à votre départ, nous vous avons crédité 1000 points courtoisies sur votre ALL - Accor. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Cordialement, Marie, Guest Relations.

Excellent place. Great value.

Customer review rating 4.2/5

Wayne Families - 26/12/2019 Confirmed reviews ALL

The hotel exceeded our expectations. Close to major tourist interests but without noise. We drove a SUV and in and out underground garage was a little challenging due to acute turn with narrowed space. It may not be an issue for tourists from European or other other countries where they are used to such narrowed passage. But we are spoiled in the US with much larger parking space. The room is modern and clean. The beds are comfortable. All staff were super nice and helpful. One front desk receptionist even googled for me to find a best route to the Notre Dame by walking.

Dear wei l., We very much appreciate your comments regarding your stay at the Novotel Marseille Vieux-Port. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie, Guest Relations.
Customer review rating 4.2/5

Anonymous Business - 16/12/2019 Confirmed reviews ALL

Room was clean and comfortable. It would have been nice to have access to more choices for television shows. Perhaps Netflix? Lastly the dinner menu had choices that were tantalizing but that did not really transfer to the taste of the dishes. A bit disappointing and very limited choices for small children..

Dear Frederique B., We very much appreciate your comments regarding your stay at the Novotel Marseille Vieux-Port. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are sorry that your experience at the restaurant did not meet your expectations; we are surprised about this because a lot of our guests appreciated the dishes. We hope that you will stay again with us when you will come back to visit Marseille! Best regards, Flavie Maugey Assistante responsable hébergement

Staff friendly and helpful but rooms do not block any sounds from within hotel or from outside.

Customer review rating 4.2/5

Cheryl H. Business - 15/12/2019 Confirmed reviews ALL

Staff was always helpful, friendly and assisted with providing information. The a ability to order food from the bar prior to the restaurant being open was a life saver. The windows, walls and door do not block the slightest of outside sounds (even the gulls could be heard). Also, there is no fan or AC and we had to keep the windows open as the room was so hot at night.

Dear Cheryl H., We very much appreciate your comments regarding your stay at the Novotel Marseille Vieux-Port. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Concerning the AC we cut it during the winter season but you should normaly turn off the heater. Do not hesitate to contact the reception in this case, we could have helped you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Flavie Maugey Assistante responsable hébergement

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