Novotel Marseille Vieux-Port 4 stars

Customer review rating (ALL Rating) 4.3/5 1,195 reviews

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36 Boulevard Charles Livon, 13007 MARSEILLE, France

Description

Hotel extras

  • Gourmet breakfast with a sea view.

  • Rooms with WIFI, overlooking the Old Port

  • Bar, swimming pool and restaurant overlooking the Old Port

  • Well-being area with outdoor pool and fitness room

  • Six meeting rooms for your seminars and conferences

Our accommodation(s)

Hotel location

Novotel Marseille Vieux-Port

36 Boulevard Charles Livon
13007 MARSEILLE
France

GPS:43.292263, 5.360432

Telephone
Fax +33 4 96 11 42 20

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

magâté

Savor our specialties, prepared with love, while admiring the view of the Old Port. Families and friends gather here to celebrate life and share a friendly cuisine. At Magâté, our sole aim is to make you feel at home!

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,195 reviews

TripAdvisor Rating  3.8/5  1,949 reviews

Customer review rating 2.0/5

Tarik E. Business - Confirmed reviews ALL

No internet in the room for 3 nights i spend there, without any real solution (huge impact on my work). Clim doesnt work, they bring a mobile clim at the end. Very simple room. In comparison with the price it does't deserve and at this price we can have better much better

Cher Monsieur E., Nous vous remercions d’avoir pris le temps de partager votre expérience, même si nous sommes sincèrement désolés d’apprendre que votre séjour n’a pas été à la hauteur de vos attentes. Nous comprenons parfaitement à quel point l’absence de connexion Internet dans votre chambre a pu perturber votre travail, et nous vous présentons nos excuses pour ce désagrément majeur, d’autant plus qu’aucune solution immédiate et satisfaisante n’a pu vous être apportée. De même, nous regrettons le dysfonctionnement de la climatisation et le délai dans la mise à disposition d’un appareil mobile. Concernant le confort de la chambre, nous sommes désolés qu’elle vous ait semblé trop basique au regard du tarif. Votre remarque a bien été transmise à nos équipes afin d’améliorer la qualité de nos prestations et le suivi technique de nos équipements. Votre déception est parfaitement compréhensible et nous en sommes profondément navrés. Nous espérons malgré tout avoir l’occasion de regagner votre confiance lors d’un futur séjour dans de meilleures conditions. Bien cordialement, Laura, Assistante Responsable Hébergement Novotel Marseille Vieux-Port

Customer review rating 4.0/5

Kenneth R. Couples - Confirmed reviews ALL

Our room was fine although the bathroom could do with a bit of TLC or refreshing and there could have been more USB sockets. Annoyingly, there was no shaver socket in the bathroom nor a shaving mirror, and the light was dimmer than I would have liked. The staff were very friendly and helpful. Breakfasts were very good (the coffee machine was an adventure!) as was the lunch that we had.

Dear Kenneth, Thank you for taking the time to share your impressions following your stay at the Novotel Marseille Vieux-Port. We are pleased to learn that you found our facilities satisfactory and that our staff contributed to making your experience enjoyable. Your feedback regarding breakfast and lunch is greatly appreciated, and we are delighted that you enjoyed the café experience. We have taken note of your comments concerning the bathroom, particularly the need for refreshing and the absence of additional USB sockets as well as a shaving mirror. These points are essential for the comfort of our guests, and we ensure that the feedback is communicated to the relevant teams to improve our services. We always strive to provide a welcoming and functional environment for our guests. We hope to have the pleasure of welcoming you again and to offer you an even more enjoyable experience during your next visit. Sincerely, Laura - Assistant Accommodation Manager Novotel Marseille Vieux-Port

Customer review rating 1.5/5

Aby S. Couples - Confirmed reviews ALL

The employees were very nice but I felt that the quality of accomodation and breakfast were sub par. In the room, the toilet had slight smells even after cleaning, the trash can was broken and never fixed, the internet was non existant even after complaints, we had to use our cell phones' networks for meetings. Breakfast was supposed to end at 10 but even at 9:30, some things had disappeared and we had to ask for eggs, lemon slices and were told that there were no more fruits, the orange juice was supposed to be be freshly squeezed but was not. The last straw as a man fixing the elevator and wakings us up at 8 AM on a saturday morning without any notice from the staff. After complaining, they paid for our parking (25 euros/night) but that is it. Won't go back there.

Dear Aby S., Thank you for taking the time to share your experience during your recent stay at the Novotel Marseille Vieux-Port. Your feedback is valuable to us and allows us to identify areas for improvement. I am pleased to hear that you appreciated the location of the hotel as well as the quality of service provided by our staff. However, I am sincerely sorry to learn that you encountered issues regarding your accommodation and breakfast. We strive to maintain high standards of comfort and quality, and it is regrettable that your room did not meet your expectations. The inconveniences related to odors, the state of the trash can, and the internet connection are matters we take very seriously. We will review these elements with our maintenance team to ensure a better experience for our future guests. Regarding the breakfast, I apologize for the lack of availability of certain foods and for the disturbances caused by the elevator maintenance noise. We do our best to schedule these interventions during off-peak hours to minimize disruptions. It is unfortunate that you were awakened so early on a Saturday morning without prior notice. I understand how frustrating that can be, especially during a relaxing stay. Finally, while we were able to compensate part of your experience by covering the parking cost, I understand that this does not suffice to alleviate the inconveniences you experienced. Your satisfaction is our priority, and please be assured that your comments are taken into account to improve our services. Sincerely, Laura - Assistant Accommodation Manager Novotel Marseille Vieux-Port

Customer review rating 2.5/5

William C. Solo - Confirmed reviews ALL

It was OK but not exceptional. I’m not sure who grades your hotels but they should deduct one star for the ones I’ve stayed in. Eg the paint on the back of the bathroom door was peeling off- part of the basin waste was missing. The room smelt of stagnant water on entry. Positives - the staff were friendly and helpful - the view of the harbor from the restaurant was the best part.

Dear M. C., Thank you for taking the time to share your feedback regarding your recent stay at Novotel Marseille Vieux-Port. We appreciate your insights, as they are invaluable in helping us enhance our guest experience. We are pleased to hear that you found our staff to be friendly and helpful, and that you enjoyed the stunning view of the harbor from our restaurant. However, we sincerely apologize for the issues you encountered in your room, including the condition of the bathroom door and the odor you noted upon entry. Such concerns do not meet the standards we strive to uphold. While our maintenance team regularly conducts inspections, we recognize that there is always room for improvement. Your comments regarding the overall experience will be shared with our management team. We are committed to ensuring that all aspects of the hotel meet our guests' expectations. We hope to have the opportunity to welcome you back in the future and provide you with a stay that exceeds your expectations. Best regards, Novotel Marseille Vieux-Port Laura - Assistante Responsable Hébergement

Lovely staff, tired interior.

TripAdvisor rating 3.0/5

boby791 TripAdvisor review

Lovely staff, but the whole hotel looks and feels unloved and is desperately in need of a refurb. The location is really good. A 5 minute bus ride from the Vieux Port. The rooms are really nice. Funnily enough my stay at the Sofitel next door also showed me another unloved hotel, and needing a major refurb.

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Other web-users rate our hotel

  • 488 reviews 9.3/10 Location
  • 820 reviews 6/10 Room
  • 1,033 reviews 9.5/10 Service
  • 17 reviews 0.8/10 WiFi
  • 323 reviews 8.9/10 Food
  • 319 reviews 8.9/10 Breakfast
  • 290 reviews 4.1/10 Vibe
  • 225 reviews 4.6/10 Cleanliness

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