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Novotel Marseille Vieux-Port Hotel 4 stars

Customer review rating 4.2/5 5,855 reviews

ALLSAFE approved hotel

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Novotel Marseille Vieux-Port
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+ 24 Services

Hotel extras

  • Certified ALLSAFE by Bureau Veritas

  • Comfortable rooms with WiFi and views of the Old Port

  • Bar, pool and restaurant with view of the old port

  • Well-being area with outdoor pool and fitness room

  • Six meeting rooms for your seminars and conferences

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / IroningPaying
  • Hairdressing salonPaying
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Beach and water sports
  • Boules/petanque (nearby)
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 2 Bar(s)
  • Room service
Business services
  • 6 Meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Marseille Vieux-Port

36 Boulevard Charles Livon
13007 marseille
france

Tel: +33496114211

Fax: (+33)4/96114220

Check-in from 15h00

Check out up to 11h00

  • Pharo - Catalans - Gare Saint :  82S Fort Saint Nicolas

  • VIEUX PORT PRADO :  83 FORT ST NICOLAS

  • VIEUX PORT :  1 VIEUX PORT

  • By plane

    MARSEILLE PROVENCE At 30km / 18.75 miles

  • By plane

    MARSEILLE PROVENCE At 25km / 15.54 miles

  • By boat

    JOLIETTE At 3km / 1.88 miles

  • By helicopter

    MARSEILLE PROVENCE At 30km / 18.75 miles

  • By car

    AUBAGNE-TOULON At 1km / 0.63 miles

  • By car

    MARIGNANE-AIX-FOS-LYON At 1km / 0.63 miles

  • By train

    MARSEILLE ST CHARLES At 4km / 2.5 miles

GPS :43.292263, 5.360432

Our accommodation(s)

With a contemporary and completely modular design, Novotel's spacious rooms are real living spaces and can be adapted to suit all requirements. Book one of 11 executive rooms overlooking the old port at Novotel Marseille Vieux Port: Take advantage of the incredible panorama of the old port! (couple, with family or as part of a business stay)

Classic Room with 1 double bed and 1 single sofa bed

Accessible room
  • Max. number of persons: 3
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products

Classic Room with 1 double bed and 1 double sofa bed

  • Max. number of persons: 4
  • Area: From 27 / 291 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products

Classic Room with 1 double bed

Accessible room
  • Max. number of persons: 2
  • Area: From 27 / 291 sq ft
  • Views: Garden View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products

Executive Room with 1 double bed and 1 single sofa bed

  • Max. number of persons: 3
  • Area: From 27 / 291 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Nespresso machine(...)

Executive Room with a queen-size bed and single sofa bed, overlooking the old port

  • Max. number of persons: 3
  • Area: From 31 / 334 sq ft
  • Views: Harbour view *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)
Rooms

Our restaurants and bars

LE LACYDON

Type of cuisine: Mediterranean

NOVOTEL POOL BAR

Non contractual photo

The Hotel Novotel Marseille Vieux Port offers a stylish and sophisticated poolside bar with terrace offering panoramic views of the Old Port. Sample a cocktail for a spot of refreshment with family or friends!

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NOVOTEL BAR LOUNGE

Non contractual photo

A variety of unique, trendy and cozy spaces with a gentle contrast of colors. Come and try our fine wines, cocktails and smoothies!

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 110

  • Maximum capacity: 80 people

  • Maximum banquet capacity: 60 people

Find out more

Our guest reviews for
Novotel Marseille Vieux-Port

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

5,855 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,729 reviews

Correct stay

Customer review rating 3.5/5

Anonymous Business - 23/02/2021 Confirmed reviews ALL

Very nice welcome, room and food so so

Dear Pascal L., We very much appreciate your comments regarding your stay at the Novotel Marseille Vieux-Port. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jean-Bernard Gadilhe Responsable Hébergement

What else

Customer review rating 4.5/5

G. Business - 26/12/2020 Confirmed reviews ALL

Comme chez soi

Cher Monsieur G., Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Marseille Vieux-Port. C’est avec grand plaisir que nous recevons vos compliments. Nous sommes ravis de lire que vous vous êtes senti si bien dans notre établissement. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Au plaisir de vous accueillir de nouveau très vite. Cordialement, Marie, Guest Relation

Well located

Customer review rating 4.0/5

Neil Business - 13/12/2020 Confirmed reviews ALL

2 night business trip, staff were friendly and room service excellent. The room was to hot as air con wouldn’t blow cool air, when I asked at reception they said that was how it was set in the hotel for the colder months.

Well looked after

Customer review rating 4.5/5

Ash Families - 27/10/2020 Confirmed reviews ALL

Good welcome, really nice and attentive breakfast staff. Only disappointment was we couldn’t use the free upgrade vouchers I had. Overall a good stay during covid

Good stay

Customer review rating 3.5/5

P. Friends - 20/09/2020 Confirmed reviews ALL

Good location, rooms are luminous and well equipped. The only problem, the lifts, we were always afraid that they will stay blocked...

COVID spoiled our trip

Customer review rating 3.0/5

Cathy Families - 18/08/2020 Confirmed reviews ALL

Unfortunately due to the COVID restrictions the stay was not very enjoyable. Breakfast was limited and not very relaxed and having to book the pool was a real pain. The reason I booked the hotel was to have access to a pool after a hot day in Marseille but we couldn't even do that!!

Dear Mrs C., Thank you for taking the time to tell us about your experience at the Novotel Marseille Vieux-Port. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marie, Guest Relation

Basic

Customer review rating 2.5/5

Halile Business - 24/07/2020 Confirmed reviews ALL

As a 4 stars hotel we could have expect better experience

Dear Halile B., Thank you for taking the time to tell us about your experience at the Novotel Marseille Vieux-Port. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marie, Guest Relation

Underwhelming experience

Customer review rating 3.0/5

Tim Couples - 24/07/2020 Confirmed reviews ALL

The hotel is in desperate need of a renovation, old tired rooms. Horrible shower facilities, shower in a bath is so old fashioned.

Dear Tim L., Thank you for taking the time to tell us about your experience at the Novotel Marseille Vieux-Port. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marie, Guest Relation

Excellent

Customer review rating 4.5/5

C. Business - 08/07/2020 Confirmed reviews ALL

Parfait

Dear Mr C., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marie, Guest Relation

Not worth 4 stars

Customer review rating 1.0/5

Anonymous Business - 29/02/2020 Confirmed reviews ALL

The hotel was very outdated and in need of an upgrade.

Dear Mr G., Thank you for taking the time to tell us about your experience at the Novotel Marseille Vieux-Port. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marie, Assistant Manager

GOOD STAY

Customer review rating 4.5/5

Ja 2. J. Solo - 22/02/2020 Confirmed reviews ALL

VERY GOOD

Dear Jean A., We very much appreciate your comments regarding your stay at the Novotel Marseille Vieux-Port. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Flavie Maugey Assistante responsable hébergement

Transit travel

TripAdvisor rating 4.0/5

9302014 Couples - 12/11/2019 TripAdvisor review

Good hotel near to the port for Corsica and Algéria restaurant room service fitness clean good reception Parking but is hight level limited for SUV with case but you have a other parking. cat and dog possible

Happy vacation

TripAdvisor rating 4.0/5

Monica S Family - 14/08/2019 TripAdvisor review

We have experienced that the standard in France is quite a bit lower than in some other European countries. However, the kindness of the staff and the terrace with very nice view AND swimming pool make it worth while.

Wonderful hotel with the friendliest staff.

TripAdvisor rating 5.0/5

Cosmopolitan258637 Friends getaway - 31/07/2019 TripAdvisor review

We stayed in this hotel at the end of a touring holiday around the south of France. We had requested a room suitable for a disabled person as the friend I was travelling with had broken her ankle prior to the trip and was on crutches. We arrived early as we had to return our hire car and the staff were so helpful checking us in early and we spent some time by the lovely pool until our room was ready. Our room had a huge double bed and a double sofa bed. It had a good sized wet room type bathroom and the hotel provided a shower proof stool so my friend could sit and shower comfortably. When we were around the pool the staff worked exceptionally hard to keep it neat, tidy and clean, and were very helpful to my friend with taking drinks to her to save her from trying to get up and move around the wet poolside on crutches. All of the food was fresh and beautifully cooked and the only request I would ask was that they prune the greenery around the bar so you can see the beautiful view a bit more.

Dear Cosmopolitan258637, Thank you for sharing your TripAdvisor review after staying at Novotel MArseille Vieux Port. We are delighted that you have chosen our hotel to close your holidays. It is important for us to ensure the comfort of all our guests, also those with reduced mobility whether in the room or in common areas. We are also delighted that you enjoyed our food. For information, we have pruned the fig trees to clear the view. We hope to have the pleasure of welcoming you once again. Kings regards Alexandra Brubach Guest relation Service

Good place but need improvement

TripAdvisor rating 4.0/5

Jean L Couples - 23/07/2019 TripAdvisor review

This hotel is nicely located at the end of Port of Marseilles offering astonishing views on the port and the sea. Service is Ok but could be better. Especially at the restaurants (Novotel and Sofitel) where the young waitresses offers a really bad service. They obviously don't like their job. Rooms at the Novotel could be upgraded. with fogged bay windows and faded rooms and hallways.

Dear Jean , Thank you for taking the time to share your experience at Novotel Marseille Vieux Port with TripAdvisor community. We are delighted that you enjoyed your stay with us . We have taken note of all your remarks and are sorry that the service did not live up to your expectations. Hotels often work in the summer months with the often young seasonal workers we train. We hope to have the pleasure to welcome you once again and to dismantle the whole thing to note know-how. In the meantime, I send you my sincere greetings. Kings regards Alexandra Brubach Chargée de clientèle

A good choice to enjoy the old city of Marseilles

TripAdvisor rating 4.0/5

Voyage00256898619 Couples - 16/06/2019 TripAdvisor review

This Novotel Hotel was a good choice & well positioned to enjoy the views of Marseilles. It is a scenic 15 minute walk to the old port & on to further attractions of the city. The room was clean & comfortable & the restaurant was of a good quality with wonderful views. The park located next door was a bonus & offered great walking paths & a coffee bar as well as a restaurant with city views. The immediate local area had a close Tabac Bar for drinks & pizzas & there were a few boulangeries nearby. A walk to the the beach & coastline walking path took a little longer but offered a less touristy experience. We enjoyed staying at the Novotel as it was a good introduction to Marseilles, while a little away from the busy city centre.

a nice and quiet place in Marseille

TripAdvisor rating 4.0/5

dontbeon Business - 09/12/2018 TripAdvisor review

it is a convenient located hotel, in a quiet place in Marseille. Rooms are quite ok, architecture is average and breakfast also. Very close to Faro Palace where I had the conference. The room was large but definitely need renovation, especially at the windows system. Internet was pretty much ok, but the telephone signal was weak.

Marseille feedback

TripAdvisor rating 4.0/5

segaultemilie Family - 06/11/2018 TripAdvisor review

the hotel needs to be refreshed, (at least Rooms).even if the rooms are clean.the menu could also include more options, more soups and fruits.desserts for kids menu should include fruits well. (not only ice cream and chocolates)

Short break in Marseilles

TripAdvisor rating 5.0/5

William C Couples - 27/10/2018 TripAdvisor review

Having booked this hotel, for our 4 night break, and then read some reviews It crossed my mind that I should cancel.Extremely pleased that I didn't. This hotel was excellent in all respects.Overall it is typical of a lot of Novotels and was spotlessly clean in all areas, with good facilities including bar and restaurant. The service was given willingly and always with a smile. One person in particular stood out " Patrick" who is clearly a jack of all trades but carries out all duties to a first class standard. Several others also also merit praise, especially the young lady (sorry I have mislaid her name) who checked us out when leaving. This hotel receives a ten from me and we shall return in the future.

We thank you for this very rewarding comment for our entire team especially for Patrick! We are delighted to read that you enjoyed all the benefits. We hope to welcome you during your next stay in the region! Best regards, Flavie Maugey Assistante Responsable Hébergement

Nice location and voew

TripAdvisor rating 5.0/5

danielrodolfom Family - 25/08/2018 TripAdvisor review

Very nice hotelClean, well located, nice view from the restaurant. The parking was expensive (22 Euro x day) but at least was available. Easy to get the bus to the city center and a nice park and city view is just 5 min close by. Well recommended by families.. The pool is a little bit small but it was ok, just requires a better cleaning around the entrance and space to walk around the pool.

We sincerely thank you this comment that made us really happy. Please, rest assure that we transmitted it to the whole staff. The quality of our prestations and the well-being of our customers are a matter of concern for us that we take very seriously, so reading a warmfull comment as yours is really pleasant. Best regards, Flavie Maugey Assistante responsable hébergement

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