Novotel Marseille Vieux-Port Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 6,553 reviews

ALLSAFE approved hotel

Information message

Novotel Marseille Vieux-Port
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+ 19 Services

Hotel extras

  • Certified ALLSAFE by Bureau Veritas

  • Comfortable rooms with WiFi and views of the Old Port

  • Bar, pool and restaurant with view of the old port

  • Well-being area with outdoor pool and fitness room

  • Six meeting rooms for your seminars and conferences

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Marseille Vieux-Port

36 Boulevard Charles Livon
13007 marseille
france

Fax: (+33)4/96114220

Check-in from 15h00

Check out up to 11h00

  • Pharo - Catalans - Gare Saint:  82S Fort Saint Nicolas

  • VIEUX PORT PRADO:  83 FORT ST NICOLAS

  • VIEUX PORT:  1 VIEUX PORT

  • By plane

    MARSEILLE PROVENCE At 30km / 18.75 miles

  • By plane

    MARSEILLE PROVENCE At 25km / 15.54 miles

  • By boat

    JOLIETTE At 3km / 1.88 miles

  • By helicopter

    MARSEILLE PROVENCE At 30km / 18.75 miles

  • By car

    AUBAGNE-TOULON At 1km / 0.63 miles

  • By car

    MARIGNANE-AIX-FOS-LYON At 1km / 0.63 miles

  • By train

    MARSEILLE ST CHARLES At 4km / 2.5 miles

GPS:43.292263, 5.360432

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

LE LACYDON

Our accommodation(s)

With a contemporary and completely modular design, Novotel's spacious rooms are real living spaces and can be adapted to suit all requirements. Book one of 11 executive rooms overlooking the old port at Novotel Marseille Vieux Port: Take advantage of the incredible panorama of the old port! (couple, with family or as part of a business stay)

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 110

  • Maximum capacity: 80 people

  • Maximum banquet capacity: 60 people

Find out more

Our guest reviews for
Novotel Marseille Vieux-Port

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

6,553 reviews

TripAdvisor Rating 4.0/5

1,795 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Lovely stay

Customer review rating 5.0/5

Maya Friends - 29/11/2021 Confirmed reviews ALL

The location is ideal, few minutes waml for the harbbour and all the restaurants and bars. The hotel is very big and staff is friendly. Room are spacious and clean. Very quiet.

Dear Maeva C., We very much appreciate your comments regarding your stay at the Novotel Marseille Vieux-Port. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie, Service Qualité

Very friendly staff

Customer review rating 4.0/5

Hans D. B. Families - 24/11/2021 Confirmed reviews ALL

The hotel had already switched the HVAC system to heating. However, cooling would have been more convenient during our stay, especially for our 10 months old baby. Opening a window would mean mosquito bites. Staff was friendly but due to technical limitations no solution could be found. They were kind enough to offer us a reduction on our stay.

Excellent weekend break

Customer review rating 4.0/5

Dave B. Couples - 22/11/2021 Confirmed reviews ALL

We were greeted by very pleasant reception staff who made us feel welcome. Our room offered all facilities needed for our weekend stay. Breakfast was excellent with great view across the harbour. We did not have a evening meal, we chose to explore the city. The only downside to our stay was that alcoholic beverages were expensive.

Well located and nice breakfast view but unacceptable room for the price

Customer review rating 1.5/5

Cristian A. Business - 21/11/2021 Confirmed reviews ALL

The location and the breakfast room are really nice but the room is old, in bad conditions and overall it’s definitely not worth the price

Dear Mr Argentin, Thank you for taking the time to tell us about your experience at the Novotel Marseille Vieux-Port. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marie, Quality Department

Well located

Customer review rating 3.5/5

Anonymous Couples - 02/11/2021 Confirmed reviews ALL

Nice located hotel but outdated (also the room)

Dear Mr D., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marie, Quality Department

Well located

Customer review rating 5.0/5

Lidia M. Solo - 19/10/2021 Confirmed reviews ALL

The personnel very attentive to customer needs.

Dear Lidia M., We very much appreciate your comments regarding your stay at the Novotel Marseille Vieux-Port. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie, Service Qualité

Good stay

Customer review rating 4.5/5

Anonymous Business - 13/10/2021 Confirmed reviews ALL

Comfortable room, very pleasant staff

Dear Lyliane-Josee H., We very much appreciate your comments regarding your stay at the Novotel Marseille Vieux-Port. We hope your next visit will be as pleasant as the previous one. Sincerely, Marie, Service Qualité

Good stay

Customer review rating 4.5/5

Anonymous Business - 12/10/2021 Confirmed reviews ALL

The hotel is very well located in relation to the Palais du Pharo, the employees were pleasant and the room clean. The restaurant is very good, with the beautiful view on the sea! The only negative point was the view from the room on the roofs.

Dear Amelie M., We very much appreciate your comments regarding your stay at the Novotel Marseille Vieux-Port. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie, Service Qualité

Ideally located, great food and swimming pool overlooking the « Vieux Port »…what else?

Customer review rating 4.5/5

Valerie L. Friends - 19/09/2021 Confirmed reviews ALL

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Dear Valerie L., Thank you for sharing your experience. It is always a pleasure to receive positive feedback and to see that your stay had very good with us. We look forward to welcoming you again Best regards Marie, Service Qualité

quality of the room

Customer review rating 0.5/5

Cfe Couples - 15/09/2021 Confirmed reviews ALL

We are very dissatisfied with the room we booked (4218). Main and biggest issue was the swimming trousers and shawl we found behind the right curtain. This belonged to the previous or previous guest in this room. When we left and payed the bill we complained and told your employee. Also the upholstery of the seat where you can put the suitcase was damaged Your hotel is not cheap and it is in my opinion unbelievable that this is possible Especially the clothes we found. The only reaction we got when paying was sorry. This is not enough in my opinion. Reimbursement or partial reimbursement of our stay should have been offered when we payed our bill. Our stay in your hotel was not satisfied. You should consider reimbursement Best regards, CFE H. cf…

Well located, grim hotel

Customer review rating 2.5/5

Daniela C. Couples - 01/09/2021 Confirmed reviews ALL

When we arrived at the destination I very pleasantly surprised of the location of the hotel and the outside terrace. The customer service was nice, except the spa who was treating me like I was patient 0. Spa ladies are rude unlike the hotel receptionists are very friendly and very helpful, anytime we asked for something they always accommodated us. I had a make up done for 40euros in the spa which looked horrible, I don't know what training they have but avoid at all cost. I had to re-do myself in the room. The room was the ugliest, the most horrible I've ever stayed for 611 euros / 4n. The walls, the carpet, the sofa looked so outdated and dirty. It looked like a crime scene next to the window - trying to figure out if it's blood or tomato sauce. The view was also horrible, thank god we didn't pay for upgrades because I don't know what worse room we could have got. The bathrooms again outdated... You pay for a premium hotel and you get close to a motel but with spacious space. The only positive in the trip is the gym, very nice gym - but only because it's shared with Sofitel. I would not go there for this price. I'm sure you can get the same quality for less money.

GOOD STAY

Customer review rating 4.5/5

Benjamin C. Families - 01/09/2021 Confirmed reviews ALL

Old School elevator, rooms, toilets and walls, poor View on the roof, same on the pool, the wall under the stairs of the pool area and the floor tile needs a refresh. Staff is perfect, thats the very good point of the hotel, the restaurant, the terrace and views are perfect, same for the breakfast, Lunch was pretty good also. One point witch is not your fault is the back of the rowing building, not your fault at all but as a buisness owner i would discuss with them to 'clean' the back. Anyway the Stay was perfect, all my family enjoy it, the staff is very attentive. Thanks alos for accepting dogs ! Will come back for sure !

Nice pool. Rooms completely fine, if unexciting

Customer review rating 4.0/5

Guy Couples - 26/08/2021 Confirmed reviews ALL

The pool area (and the bar/restaurant bit next to it) are lovely. The rooms are basic, but clean and the aircon works well. Generally an absolutely fine, if unspectacular hotel.

excellent staff

Customer review rating 4.5/5

Guest Friends - 17/08/2021 Confirmed reviews ALL

good hotel, nice breakfast view, good pool. the staff did their best to satisfy our needs and requests immediately. it appears that the hotel caters primarily to French speaking guests, since there were very few signs in English. It helps if you speak a few words of French, but even if you dont, the staff all speak English so that helps. However, I still dont know the English terms for everything I tried at breakfast :) There are shops nearby, but the breakfast was well worth it. Rooms are spacious, there's a separate toilet and bath. The queen size bed was a bit tight, but the couch opens up if needed. Bring your power extension cord with you if you have a lot of gadgets. The fridge and coffee maker came in handy, and the air con worked great.

Dear Valter P., We very much appreciate your comments regarding your stay at the Novotel Marseille Vieux-Port. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Flavie / Service qualité

Transit travel

TripAdvisor rating 4.0/5

9302014 Couples - 12/11/2019 TripAdvisor review

Good hotel near to the port for Corsica and Algéria restaurant room service fitness clean good reception Parking but is hight level limited for SUV with case but you have a other parking. cat and dog possible

Happy vacation

TripAdvisor rating 4.0/5

Monica S Family - 14/08/2019 TripAdvisor review

We have experienced that the standard in France is quite a bit lower than in some other European countries. However, the kindness of the staff and the terrace with very nice view AND swimming pool make it worth while.

Wonderful hotel with the friendliest staff.

TripAdvisor rating 5.0/5

Cosmopolitan258637 Friends getaway - 31/07/2019 TripAdvisor review

We stayed in this hotel at the end of a touring holiday around the south of France. We had requested a room suitable for a disabled person as the friend I was travelling with had broken her ankle prior to the trip and was on crutches. We arrived early as we had to return our hire car and the staff were so helpful checking us in early and we spent some time by the lovely pool until our room was ready. Our room had a huge double bed and a double sofa bed. It had a good sized wet room type bathroom and the hotel provided a shower proof stool so my friend could sit and shower comfortably. When we were around the pool the staff worked exceptionally hard to keep it neat, tidy and clean, and were very helpful to my friend with taking drinks to her to save her from trying to get up and move around the wet poolside on crutches. All of the food was fresh and beautifully cooked and the only request I would ask was that they prune the greenery around the bar so you can see the beautiful view a bit more.

Dear Cosmopolitan258637, Thank you for sharing your TripAdvisor review after staying at Novotel MArseille Vieux Port. We are delighted that you have chosen our hotel to close your holidays. It is important for us to ensure the comfort of all our guests, also those with reduced mobility whether in the room or in common areas. We are also delighted that you enjoyed our food. For information, we have pruned the fig trees to clear the view. We hope to have the pleasure of welcoming you once again. Kings regards Alexandra Brubach Guest relation Service

Good place but need improvement

TripAdvisor rating 4.0/5

Jean L Couples - 23/07/2019 TripAdvisor review

This hotel is nicely located at the end of Port of Marseilles offering astonishing views on the port and the sea. Service is Ok but could be better. Especially at the restaurants (Novotel and Sofitel) where the young waitresses offers a really bad service. They obviously don't like their job. Rooms at the Novotel could be upgraded. with fogged bay windows and faded rooms and hallways.

Dear Jean , Thank you for taking the time to share your experience at Novotel Marseille Vieux Port with TripAdvisor community. We are delighted that you enjoyed your stay with us . We have taken note of all your remarks and are sorry that the service did not live up to your expectations. Hotels often work in the summer months with the often young seasonal workers we train. We hope to have the pleasure to welcome you once again and to dismantle the whole thing to note know-how. In the meantime, I send you my sincere greetings. Kings regards Alexandra Brubach Chargée de clientèle

A good choice to enjoy the old city of Marseilles

TripAdvisor rating 4.0/5

Voyage00256898619 Couples - 16/06/2019 TripAdvisor review

This Novotel Hotel was a good choice & well positioned to enjoy the views of Marseilles. It is a scenic 15 minute walk to the old port & on to further attractions of the city. The room was clean & comfortable & the restaurant was of a good quality with wonderful views. The park located next door was a bonus & offered great walking paths & a coffee bar as well as a restaurant with city views. The immediate local area had a close Tabac Bar for drinks & pizzas & there were a few boulangeries nearby. A walk to the the beach & coastline walking path took a little longer but offered a less touristy experience. We enjoyed staying at the Novotel as it was a good introduction to Marseilles, while a little away from the busy city centre.

a nice and quiet place in Marseille

TripAdvisor rating 4.0/5

dontbeon Business - 09/12/2018 TripAdvisor review

it is a convenient located hotel, in a quiet place in Marseille. Rooms are quite ok, architecture is average and breakfast also. Very close to Faro Palace where I had the conference. The room was large but definitely need renovation, especially at the windows system. Internet was pretty much ok, but the telephone signal was weak.

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