ibis Paris CDG Airport Hotel 3 stars

Good room. Would appreciate if some rooms had a fridge or if cooling capacity could be provide fro things that have to stay cold overnight.

Very good, perfect for a overnight stay. My daughter and I had a good night sleep before the flight the following day. Only thing I would suggest is that the front desk guys could be more friendly and having a smile. ( apart the lady who checked us in, she was very welcoming)

I know this hotel well because I was a frequent client before the pandemic interrupted business travel. My recent stay showed me just how much effort the IBIS CDG has put into making a stay there safe and comfortable. Both cleanliness and good organization reduced my anxiety level tremendously. I am now at ease to return in the coming months.

Was easy to find the hotel and the check in was fast.

Room very pleasant and clean, good breakfast with provisions made to prevent potential spread of the virus (separate wrappings, people directed through and out etc.)

all was good except the food ...bad pizza !!

I stayed here for 1 night since I was leaving the next day. Staff was nice and helped me get a good room, nice and quiet.

thank you

good overall despite Covid-19 and only one open restaurant. Bring back the coffee machines

My only problem I had was with cleanliness of my room. There was mold in the shower and a pubic hair on my sheets and finally only one large towel but no smaller facial towels. But mostly, I had booked a room on your website. I chose the only IBIS I saw on your website map which said IBIS Roissy CDG Paris. The next morning I tried checking in early via your email but the site wasn't easy to navigate and when I finally arrived to the sign in page it wouldn't work. I kept trying all day and finally it worked but then the site didn't recognize my booking reference number nor my name. Fortunately a friend of mine booked another room at IBIS CDG Airport. But the first hotel would not allow a transfer nor give me a refund when I tried cancelling. I find that horrible customer service and very uncompassionate while trying to get back home after being confined and unemployed in France for 6 months. And your representative showed to interest or compassion.

Pleasant stay before to take our flight. Nice room, very quiet hotel, we were not disturbed by neighbors. Very well located, easy access. Friendly and helpful staff.

good deal. very convenient for airport access. fast check in. Room very clean and neat

I always stay with you when travelling through CDG. Great location, good value, good service. I am still waiting for the credit promised for a no show (facture H14…) because of my father's death on 7/23/20 (I shared the death certificate with the front desk person), I could not cancel on time and had to postpone my return.

Arrived by car, left by CDGVAL train the next morning. It is a pleasant hotel with more than adequate space in the rooms.

When I arrive at the hotel my booking couldn't be find. I checked on my ALL's account and my reservation has disappeared: not a word, not any email or notification to inform me from the automatic cancellation due to invalid payment the receptionist said. I had no issue with this credit card during that period of time. I recognize an issue or an error is possible during the payment process but why not any mail to inform me from that. The reservation was firstly displayed has confirmed on my account and it was cancelled without a word of notification. In the mean time I received 4 advertising emails from ALL! To summarize, 45 minutes lost to make a new reservation at the desk (at 10:30 pm), original offer lost (+10€ paid at the desk) and hopefully the hotel was not fully booked at that night.