Locatio, breakfast, cleanliness, comfortable accommodation but above all that super nice and professional staff.

Clean and comfortable, convenient location right in front of the Metro.

great staff, very flexible, efficient and smiling. Perfect

The receptionists were friendly and courteous, the room was large and spacious. There was no cotton in the bathroom, in order to flush the water in the toilet you have to lower the toilet lid so that there is access to the button, around the lid on the wall in the bathroom there are small hairs and nail polish that has dried on the floor. On the table in the room was a sign of a mug. In conclusion, the location is excellent for those who need to get to the Austerlitz train station, a friendly staff but in need of an improvement in the level of cleanliness.

The hotel did not have internet (on the day we visited) and I had to use personal data in order to work (was travelling for a work trip). Additionally, due to the lack of internet, we could not even use the elevator (we had to ask each time one staff member to take us up to our room and open the door). This lasted 24 hours (for the totality of our stay). The room did not have coffee (only two sachets of tea).

Clear room, comfortable bed, good wifi, practical desk space for work. No frills but all basics there and staff pleasant and efficient enough. Surprised dinner was just pre-pared and re-heated items, but overall fine.

I had a quiet and comfortable night in the Mercure Paris Bercy Bibliothèque. The room was adequate in size with a decent chair to sit on. The desk isn't usable for work, so I used my laptop sitting in the chair. The Mercure purple is used in the lighting, which is a nice touch. Breakfast was ok.

Great hotel with nice big rooms, clean and tastefully decorated. Superb breakfast and very nice staff. Slightly outside Paris city centre but only some 20-25 min from Note Dame - offering a lovely walk along Seine.

The location was within walking distance of work. The staff was pleasant and breakfast for the first few days was good. The hotel smelled funny like it was musty and they had a deodorizer to address it. The air handling system in my room didn't work so had to have my window open to get any air flow.

I was robbed in this hotel due to staff negligence - the door bell is not working so the receptionist left it open and two professional thieves went into kitchen and stole my bag while I was drinking tea at 23h. the thieves started spending money from my card immediately. I went to police. The next day I complained, was told that the hotel is public area and anybody can enter it. They are not responsible and after that the manager kicked out out in the street. The hotel is located in a very dangerous area also. I called and asked about hotel insurance but the response was the same.

Robbed at the hotel at night in the breakfast area/ bar. After door Bell was broken the receptionist decided to leave door open at night making the hotel accessible for anybody to enter. Zero help from deputy manager only got yelled at and verbally aggressors. Terrible experience not recommended to stay there

The hotel is Accor – classic, may be that furniture will need in near future the replacement, but it is till OK. There was only the problem with low quality of wifi in 5th floor. Services in the reception were excellent and very friendly. Breakfast and bar services satisfied me.

Convenient location near Gare Du Lyon but the room is considered small, ceiling is low as well. It is difficult to push luggages to the lift as there are steps heading the lift. Only shower gel and soap provided. Have to bring own shower cap and other amenities.

Very friendly and helpful staff, hotel in a good central location. Breakfast staff work hard to ensure everything is in good supply until the advertised finish time, unlike some hotels that just let everything run out.

Poor breakfast, terrible smell in the room. All my clothes are soaked with this smell. No shampoo, no conditioner, no proper shower gel. Does not meet the requirements of a four star hotel. Wi-fi works very bad.