Mercure Paris Bercy Bibliothèque Hotel 4 stars

Customer review rating 4.5/5 3,336 reviews
Mercure Paris Bercy Bibliothèque Hotel
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+ 16 Services
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Room 1

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Children's age

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Hotel extras

  • Opposite the AccorHotels Arena in Bercy

  • Close to Gare d'Austerlitz, Gare de Lyon and Gare de Bercy train stations

  • Located on metro line 6

  • Privilege Rooms with terrace, Family Rooms

  • Bar, room service and seminar room

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
Business services
  • 1 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Paris Bercy Bibliothèque Hotel

6, boulevard Vincent Auriol
75013
paris
france

Tel: +33145824800

Fax: (+33)1/45821916

Contact email

Check-in from 12h00

Check out up to 12h00

  • QUAI DE LA GARE :   89 QUAI DE LA GARE

  • STATION BERCY :   87 BERCY

  • STATION BIBLIOTHEQUE F MITTERAN :   62 BIBLIOTHEQUE

  • STATION BIBLIOTHEQUE MITTERAND :   64 BIBLIOTHEQUE

  • CHEVALERET :   6 CHEVALERET

  • STATION BERCY :   14 BERCY

  • BIBLIOTHEQUE FRANCOIS MITTERAND :   C BIBLIOTHEQUE FRANCOIS MITTERAND

  • GARE D'AUSTERLITZ :   C GARE D'AUSTERLITZ

  • GARE DE LYON :   A GARE DE LYON

  • By plane

    CHARLES DE GAULLE At 30km / 18.64 miles

  • By plane

    PARIS ORLY At 15km / 9.32 miles

  • By car

    PORTE D'ITALIE A6 At 4km / 2.49 miles

  • By car

    PORTE DE BERCY A4 At 2km / 1.24 miles

  • By train

    GARE D'AUSTERLITZ At 1km / 0.62 miles

  • By train

    PARIS AUSTERLITZ At 1km / 0.63 miles

  • By train

    PARIS GARE DE LYON At 1km / 0.63 miles

GPS :48.837457, 2.373111

Our accommodations

Fully soundproofed cozy and comfortable rooms: everything you need to enjoy Paris! Be tempted by our Privilège rooms and upscale equipment... Rooms for people with reduced mobility on request.

Classic room with 1 single bed

  • Max. number of persons: 1
  • Area: From 13
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic room with a double bed

  • Max. number of persons: 2
  • Area: From 17
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege room with private terrace - 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege room with 1 double bed

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic triple room

  • Max. number of persons: 3
  • Area: From 22
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room - twin beds

  • Max. number of persons: 2
  • Area: From 17
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Multi-room offer: 2 rooms close together

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Suite - terrace, 1 double bed and 1 double sofa bed

  • Max. number of persons: 4
  • Area: From 35
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

LE BAR

Photo non contractuelle / Strictly non binding

The bar at the Mercure Paris Bercy Bibliothèque hotel is open daily from 6:30am to 1am and offers a pleasant and relaxed atmosphere. Come and discover our extensive drinks menu and our selection of Grands Vins Mercure.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 45

  • Maximum capacity: 30 people

Find out more

Our guest reviews for
Mercure Paris Bercy Bibliothèque Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

3,336 reviews

tripadvisor

TripAdvisor Rating 4.0/5

964 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Good location

Customer review rating 4.5/5

Anonymous Business - 13/02/2020 Confirmed reviews ALL

Quiet

Dear Sir F., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Bercy Bibliothèque. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Orianne DORDONAT Room Division Manager

good room, hotel under construction

Customer review rating 4.5/5

Anonymous Business - 30/01/2020 Confirmed reviews ALL

The hotel was under construction, this was not communicated upfront nor reflected in the rates. As a result the bar and lobby where closed and a makeshift solution was in place. And the ground floor was dusty. The staff extremely went out of their way to deliver top service at check-in and getting the elevator for you. The rooms are very well soundproofed, bathroom was clean and a good shower. For a one night business stay, all that one needs.

Dear Sir R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Bercy Bibliothèque. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We apologize for the inconvenience regarding the renovating works, but it iis a pleasure to learn that our team delivered a very good service during this period! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Orianne DORDONAT Room Division Manager

hotel is being refurbished, but didn't state this before the visit

Customer review rating 4.5/5

Joost Business - 30/01/2020 Confirmed reviews ALL

hotel is being refurbished, but didn't state this before the visit. So ground floor was stuffy and breakfast a bit odd. Not worth the 180,- euro room

Dear Sir O., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Bercy Bibliothèque. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Orianne DORDONAT Room Division Manager

Friendly staff and very comfortable room

Customer review rating 4.5/5

Mehdi Solo - 13/01/2020 Confirmed reviews ALL

Very pleasant stay, was upgraded upon arrival, the room was very nice, comfortable bed and well designed bathroom. Very friendly and professional staff

Dear SirBOURASS, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Bercy Bibliothèque. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Orianne DORDONAT Room Division Manager

Great experience in Hôtel Mercure Paris Bercy Bibliothèque

Customer review rating 4.5/5

Leo Families - 04/01/2020 Confirmed reviews ALL

The location is great and the room is neat and cozy. The staff is very helpful and Ms. Orianne DORDONAT is superior.

Dear Sir C., First of all, thank you for taking of your time to share your experience following your stay with us at the Mercure Bercy Bibliothèque. It was a sincerest pleasure for us to welcome you in our hotel after your disappointed stay in Bruxelles. I hope you enjoyed our beautiful city (with the strike :) )and to welcome you one more time for your next stay in Paris. At least, I really thank you also for your comments and notes for your stay!!It was a pleasure for me to help you during this difficult part of your trip in Europe. My team and me wish you a very nice new Year 2020!! Have a nice day and see you one more time in Mercure Orianne DORDONAT Room Division Manager

Excellent!

Customer review rating 4.5/5

Galo A. Families - 01/01/2020 Confirmed reviews ALL

Will come back. Thank you

Dear Sir A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Bercy Bibliothèque. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and it will be a pleasure to welcome you for your next visit in Paris. Sincerely, Orianne DORDONAT Room Division Manager

Mercure Paris Bercy Bibliotheque

TripAdvisor rating 4.0/5

Wander15607027106 Business - 17/12/2019 TripAdvisor review

The location was within walking distance of work. The staff was pleasant and breakfast for the first few days was good. The hotel smelled funny like it was musty and they had a deodorizer to address it. The air handling system in my room didn't work so had to have my window open to get any air flow.

Good hotel

Customer review rating 4.5/5

Thierry Business - 04/12/2019 Confirmed reviews ALL

Clean and comfortable room Quiet and nice design Professional staff Good breakfast Very good location

Dear Sir C., First of all, we would like to thank you for taking time to answer us following your stay at the Hôtel Mercure Paris Bercy Bibliothèque. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Orianne DORDONAT Room Division Manager

Clean and Nice Hotel with welcoming staff

Customer review rating 4.5/5

S. B. Families - 03/12/2019 Confirmed reviews ALL

Spent a week end with my family, and was pleasantly welcomed by the staff. Rooms were clean and confy. Had a nice time.

Dear GRACES B., Thank you for keeping time to write a review, all the team is very glad that you stay was a sucess. Everyone, looking forward to welcome you again. Thank you, The Front Desk

A very pleasant hotel

Customer review rating 4.5/5

Ray A. Couples - 02/12/2019 Confirmed reviews ALL

Briefly, everything was fine.

Dear RAY A., Thank you for your review. It was a true pleasure to welcome you at Mercure Bercy. Hopefully, next time you will stay longer and enjoy our service, and activity arround the Hotel. Thank you Front desk

Convenient location, delightful staff

Customer review rating 4.5/5

F Business - 02/12/2019 Confirmed reviews ALL

We arrived early evening and received a friendly welcome from the evening reception staff. They were helpful, humorous and just delightfully Parisian. The hotel is opposite the Metro and a few yards from the Pont de Bercy, so very convenient. The room was well furnished and was totally adequate for an overnight stay. The breakfast staff were also friendly and helpful and the breakfast had excellent choice. Would definitely stay again.

Dear BRIAN W., This a Big Thank you for this great review. Its was a plaisure to welcome at Mercure PARIS BERCY. Hopefully, we will welcome you again very soon ! Don't hesitate to calling us for your reservation. Thank you Gaelle - FRONT DESK

Satiesfied experience

Customer review rating 4.5/5

Kostas Couples - 24/11/2019 Confirmed reviews ALL

It was a value for money staying, in a 4* hotel. Clean room and quite large. The breakfast was good with a variety of goods.

Dear Sir B., First of all, we want to thank you very much for taking time to answer us after your stay at the Hôtel Mercure Paris Bercy Bibliothèque. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Orianne DORDONAT Room Division Manager

Dissatisfied

Customer review rating 4.5/5

Christina K. Business - 24/11/2019 Confirmed reviews ALL

Dissatisfied in terms of price and quality of services offered

Dear Mrs K., First of all, I would like to thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Bercy Bibliothèque. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Orianne DORDONAT Room Division Manager

Terrible experience

TripAdvisor rating 4.0/5

Extraordinary638911 Friends getaway - 24/11/2019 TripAdvisor review

I was robbed in this hotel due to staff negligence - the door bell is not working so the receptionist left it open and two professional thieves went into kitchen and stole my bag while I was drinking tea at 23h. the thieves started spending money from my card immediately. I went to police. The next day I complained, was told that the hotel is public area and anybody can enter it. They are not responsible and after that the manager kicked out out in the street. The hotel is located in a very dangerous area also. I called and asked about hotel insurance but the response was the same.

Robbed at hotel - terrible customer experience

TripAdvisor rating 4.0/5

valuedcustomer500 Friends getaway - 24/11/2019 TripAdvisor review

Robbed at the hotel at night in the breakfast area/ bar. After door Bell was broken the receptionist decided to leave door open at night making the hotel accessible for anybody to enter. Zero help from deputy manager only got yelled at and verbally aggressors. Terrible experience not recommended to stay there

OK

Customer review rating 4.5/5

Chris Business - 20/11/2019 Confirmed reviews ALL

All went smooth

Dear Sir W., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Bercy Bibliothèque. I want to apologize for your experience which did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Orianne DORDONAT Room Division Manager

Usual Mercure quality, but there are some issues

Customer review rating 4.5/5

P. Business - 18/11/2019 Confirmed reviews ALL

I chose Hotel Mercure, because I know what I can expect. I chose an extra room (sorry can't remember its proper name) and was shocked to discover there is no proper chair/proper desk. This was very difficult. Additionally there are 3 steps towards the escalator - it made my life hell, when I could hardly walk. Otherwise the staff was helpful, we even made toast one evening.

Dear Sir P., First of all we would like to thank you for taking time to answer us after your stay in our establishment. We would like to apologize for the inconvenience which you had during your stay with us. Your full satisfaction is always our priority and we hope you could let us to give you a best idea for our hotel for your next stay. Kind Regards, Orianne DORDONAT Responsable Hébergement

Nice personal and comfortable room

Customer review rating 4.5/5

Anonymous Families - 14/11/2019 Confirmed reviews ALL

The personal was very nice and could help me in everyrhing I needed. The breakfast was huge and tasty and I had a large choice what I wanted to eat that day. The room was clean and the beds comfortable. Only the pillows were a little hard, but maybe if I had asked at the reception I'd get new ones.

Dear Mrs M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Bercy Bibliothèque. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Orianne DORDONAT Room Division Manager

not meeting expectations

Customer review rating 4.5/5

Edouard Business - 14/11/2019 Confirmed reviews ALL

Ok. Bathroom sink was blocked even though I've asked the desk to fix it. Same for shower sink. really annoying. Room looks not clean and is smelly of chemicals like the rest of the hotel. No organic fresh fruits/no fresh fruits available. Breakfast very very poor, not at the level of what's expected from a 4* hotel from accor in paris. Understaffed resources during breakfast can't handle the rush since the hotel is full. Only reason i'm not rating at 1 is that the room was noiseless.

Dear Sir L., First of all, I would like to thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Bercy Bibliothèque. I am really sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer everyday; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence as the product on the breakfast room and also the cleaning of the room. We will make some big renovations at the end of the year with a new breakfast room, and a very big lobby. I hope, you will give us a new chance to have a best image of our establishment. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Orianne DORDONAT Room Division Manager

A little disappointing

Customer review rating 4.5/5

Anonymous Couples - 03/11/2019 Confirmed reviews ALL

No air conditioning in the room. Blocked toilet not dealt with.

Mr M., Thank you for taking the time to write to us following your stay at Hôtel Mercure Paris Bercy Bibliothèque. We are sorry the performance did not live up to your expectations, and we ask you to accept our most sincere apology. In fact, the air conditioning is switched off during the winter period which is why it was turned off. However our team is available 24h/24h do not hesitate to ask us to solve your disagreements during your stay. The Mercure hotels are eager to offer you the best quality of service for your stays; therefore, your opinion is very valuable. Rest assured that the necessary measures will be implemented from today. Waiting to welcome you Romain
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