Mercure Paris Bercy Bibliothèque Hotel 4 stars

Customer review rating (ALL Rating) 4.6/5 1,292 reviews

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Mercure Paris Bercy Bibliothèque Hotel - Image 1
Mercure Paris Bercy Bibliothèque Hotel - Image 2
Mercure Paris Bercy Bibliothèque Hotel - Image 3
Mercure Paris Bercy Bibliothèque Hotel - Image 4
6, boulevard Vincent Auriol, 75013 PARIS, France

Description

Hotel extras

  • Rooms fully renovated in 2024

  • Close to Gare de Lyon and the Accor Arena (Olympic Games venue)

  • Family Rooms for up to 4 people

  • 2 seminar rooms with natural daylight (up to 35 people in conference style)

  • Bar and room service "La Page" open 24 hours a day, 7 days a week

Our accommodation(s)

Hotel location

Mercure Paris Bercy Bibliothèque Hotel

6, boulevard Vincent Auriol
75013 PARIS
France

GPS:48.837457, 2.373111

Telephone
Fax +33 1 45 82 19 16

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LE BAR

The bar at the Mercure Paris Bercy Bibliothèque hotel is open daily from 6:30am to 1am and offers a pleasant and relaxed atmosphere. Come and discover our extensive drinks menu and our selection of Grands Vins Mercure.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,292 reviews

TripAdvisor Rating  4.0/5  1,044 reviews

Certificate of excellence 2024

Service level is very poor

Customer review rating 1.0/5

Anonymous Business - Confirmed reviews ALL

The service level is not at the right level of expectations from the parking, to the reception, to the room service, to the check out... not what one would expect from such a group

Dear MICHEL N., Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. We fully understand your disappointment, and would like to apologize for any inconvenience you experienced during your stay. We place great importance on the satisfaction of our guests, and it seems that we have not been able to meet your expectations in several areas: parking, reception, room service and check-out process. Every aspect of your stay is crucial to us, and we take your feedback very seriously. The number of parking spaces is limited (6 places), we can not guarantee (except exceptions, in place PMR (Person with Reduced Mobility) in a certain way, and therefore we never book these places in advance. The availability of this will be confirmed on the day of your arrival at the hotel or by calling reception the morning of your reservation. We understand that service is a key element, especially in our group establishment, and we will put measures in place to improve the reception, efficiency and quality of our services. Once again, we apologize for this disappointing experience and hope to have the opportunity to offer you a service that meets your expectations on a future visit. If you have specific suggestions, please feel free to share them so that we can take them into account to improve our services. Sincerely, Elie

Ten years on, never disappointed

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

Wish I'd stayed longer.

Dear EDDIE T., Thank you very much for your loyalty and for this positive comment after these ten years! We are delighted to know that even after all this time, you have never been disappointed with your experience with us. This means a lot to our team, as we make it a point of honor to offer a consistently high quality service to our customers. We are also sorry that you were not able to stay longer this time, but we hope to have the opportunity to welcome you for a future extended visit. It would be a pleasure to make your next stay even more memorable. Thank you again for your trust over the years, and see you soon, we hope! e positive comment after these ten years! We are delighted to know that even after all this time, you have never been disappointed with your experience with us. This means a lot to our team, as we make it a point of honor to offer a consistently high quality service to our customers. We are also sorry that you were not able to stay longer this time, but we hope to have the opportunity to welcome you for a future extended visit. It would be a pleasure to make your next stay even more memorable. Thank you again for your trust over the years, and we hope to see you soon! Sincerely,

Very comfortable stay

Customer review rating 5.0/5

Howard Couples - Confirmed reviews ALL

We stayed for a week. We like the convenience and comfort of the hotel. The staff are always friendly and helpful. Also the location nwzt to the Metro and excellent bus services is most valuable.

Dear HOWARD J., Thank you so much for your wonderful feedback! We’re delighted to hear that you had a very comfortable stay with us. It’s great to know that you appreciated the convenience and comfort of the hotel, as well as the friendliness and helpfulness of our staff. We always strive to provide the best experience for our guests. We’re also happy that you found our location convenient, with easy access to the Metro and excellent bus services—it's definitely one of the advantages we love to offer. We truly hope to welcome you back in the future for another enjoyable stay. Thanks again for choosing us! Sincerely, Elie

Well located

Customer review rating 3.5/5

Janaina D. Couples - Confirmed reviews ALL

The overall experience was positive. The first receptionist who welcomed us at the hotel seemed distant and not very welcoming, but the rest of the staff were kind and helpful. The air conditioning/ventilation system in the room had some issues, but they provided a fan as a solution. We were able to do an early check-in as I had requested on the day of the booking. The room was quite clean and no smells.

Dear JANAINA D., Thank you very much for your feedback and constructive comments. We are delighted that your overall experience was positive and that you enjoyed the location of the hotel. We are sorry that the first reception on your arrival was not up to your expectations and we take good note of your comment. We make it a point of honour to offer a warm welcome and will ensure that each member of our team can provide a more friendly service in the future. We are also sorry for the problems with air conditioning/ventilation in your room, but glad that our solution with fan could improve your comfort. We apologize for this inconvenience and will work to resolve this issue to ensure everything is working perfectly. It is a pleasure to know that we were able to satisfy your request for early check-in and that the cleanliness of the room helped make your stay enjoyable. We hope to welcome you again in the near future and offer an even better experience. Thank you again for your comments and see you soon! Sincerely, Elie

Very good stay

Customer review rating 4.5/5

Guillaume Business - Confirmed reviews ALL

Room was nice and clean, good breakfast, very nice staff, thanks.

Dear GUILLAUME R., Thank you so much for your kind words! We are delighted to hear that you enjoyed the cleanliness of your room, the breakfast, and the service provided by our staff. Your satisfaction is our top priority, and it's wonderful to know we met your expectations. We truly appreciate your feedback and hope to welcome you back for another pleasant stay in the future! Best Regards, Elie

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Other web-users rate our hotel

  • 827 reviews 9.2/10 Location
  • 1,052 reviews 7.7/10 Room
  • 1,218 reviews 9.6/10 Service
  • 11 reviews 8.2/10 WiFi
  • 549 reviews 8.6/10 Breakfast
  • 401 reviews 8.6/10 Cleanliness
  • 192 reviews 9.3/10 Vibe
  • 138 reviews 4.7/10 Value

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