Mercure Paris Bercy Bibliothèque Hotel 4 stars

Customer review rating (ALL Rating) 4.7/5 1,533 reviews

Best price
guarantee
Mercure Paris Bercy Bibliothèque Hotel - Image 1
Mercure Paris Bercy Bibliothèque Hotel - Image 2
Mercure Paris Bercy Bibliothèque Hotel - Image 3
Mercure Paris Bercy Bibliothèque Hotel - Image 4
6, boulevard Vincent Auriol, 75013 PARIS, France

Description

Hotel extras

  • Rooms fully renovated in 2024

  • Close to Gare de Lyon and the Accor Arena (Olympic Games venue)

  • Family Rooms for up to 4 people

  • 2 seminar rooms with natural daylight (up to 35 people in conference style)

  • Bar and room service "La Page" open 24 hours a day, 7 days a week

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Classic room with 1 single bed

Photo out of - Classic room with 1 single bed

You will love this room with modern decor and a single bed. Enjoy tea and coffee making facilities and free WIFI. Bathroom with shower.

Max. number of persons
1
Area
From 13 m² / 139 sq ft

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 1 pers. max
  • 13 m² / 139 sq ft
  • Bedding 1 x Double bed(s)
See availabilities

Experience our enhanced-comfort room with exclusive upscale Mercure bedding, Nespresso machine and other little details that create the perfect environment for work or relaxation.

Max. number of persons
2

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Tv Facilities

  • Satellite TV (Bouquet TV Canal+ and Canalsat)

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Experience our enhanced-comfort room with exclusive upscale Mercure bedding, Nespresso machine and other little details that create the perfect environment for work or relaxation.

Max. number of persons
2
Area
From 20 m² / 215 sq ft

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Are you traveling with family or as a group? Choose this spacious room with a large bed and an extra bed. Three beds upon request. Tea and coffee making facilities, fully equipped bathroom with shower or bathtub.

Max. number of persons
3
Area
From 22 m² / 236 sq ft

Bedding

Double bed(s) x1

Single sofa bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

1 double bed + extra sofa

Max. number of persons
4

Bedding

Double bed(s) x1

Double sofa bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

This perfectly soundproofed room features modern decor, twin beds, air conditioning, and tea and coffee making facilities. Fully equipped bathroom with shower or bathtub.

Max. number of persons
2
Area
From 17 m² / 182 sq ft
Accessibility
Accessible room

Bedding

Twin bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Treat yourself to a Junior Suite! Indulge in this top floor room that features a large private terrace. With a cooling spray in the summer and blankets in the winter, this outdoor space is the perfect place to relax at any time of year.

  • Views:

    City View

Max. number of persons
4
Area
From 35 m² / 376 sq ft

Bedding

Double bed(s) x1

Double sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Hair dryer in bathroom

Media And Technology

Tv Facilities

  • Satellite TV (Bouquet TV Canal+ and Canalsat)

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Paris Bercy Bibliothèque Hotel

6, boulevard Vincent Auriol
75013 PARIS
France

GPS:48.837457, 2.373111

Telephone
Fax +33 1 45 82 19 16

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park
  • 88 rooms
  • 3 rooms for people with reduced mobility
  • 16 family rooms
  • 7 floors

Languages spoken at the hotel

  • Arabic
  • German
  • English
  • Spanish
  • French
  • Italian

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Iron

  • Iron at reception

Pets

Pets allowed Additional charge

Catering

One Bar

Room service

  • Hot meals

Breakfast

  • Room service Additional charge
  • Express Additional charge
  • Buffet Additional charge

Business

3 Meeting rooms

  • Near the property
  • Indoor parking
  • Public
  • Max Limited Height: 1.9 m / 6.234 ft

  • Parking pricing: 47.00 € 47 EUR Per day

Additional charge

rue Giffard

Parking information

  • On site
  • Indoor parking
  • Private
  • 6 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.9 m / 6.234 ft

  • Parking pricing: 29.00 € 29 EUR

  • Parking for a week

Services & equipment

  • Intercom

Security

  • Well-lit parking

Accessibility

  • Elevators

LE BAR

Other informations

Services

  • Pet allowed

The bar at the Mercure Paris Bercy Bibliothèque hotel is open daily from 6:30am to 1am and offers a pleasant and relaxed atmosphere. Come and discover our extensive drinks menu and our selection of Grands Vins Mercure.

For breakfast we offer a choice of three different options from 6.30 am onwards: an all-you-can-eat buffet for those with a hearty appetite, breakfast in your room for a gentler start to the day, and Express & Co coffee and pastries served at the bar.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,533 reviews

Customer review rating 4.0/5

Sandra G. Couples - Confirmed reviews ALL

Dear Sandra G., Thank you for your kind words regarding our staff. We are delighted to hear that you feel welcomed during your visits. It is always our aim to provide a warm atmosphere for our guests. We look forward to receiving you next time. Goodbye and best regards, Hôtel Mercure Paris Bercy Bibliothèque Jean-Yves, 1er de réception

Customer review rating 5.0/5

Monica L. Couples - Confirmed reviews ALL

Dear Monica L., Thank you very much for your wonderful review. We are delighted to read that you enjoyed your stay with us, particularly the comfort of your room, the friendliness of our team, and our hotel's location. It is also a pleasure to know that you appreciated the fresh air from the balcony doors as well as our still and sparkling water station. Your kind words regarding our team's assistance with your reservation are especially appreciated and will be shared with all our colleagues. We look forward to welcoming you back on your next visit to Paris. Kind regards, Hôtel Mercure Paris Bercy Bibliothèque Raphaël, Receptionnist

Customer review rating 0.5/5

Li W. K. Families - Confirmed reviews ALL

Dear Li W. K., Thank you for taking the time to share your detailed feedback regarding your recent stay at the Hôtel Mercure Paris Bercy Bibliothèque. I sincerely apologize for the disappointing experience you encountered. Our management has contacted you and will provide you with an appropriate response. Sincerely, Hôtel Mercure Paris Bercy Bibliothèque

Customer review rating 5.0/5

Predrag S. Families - Confirmed reviews ALL

Dear Mr. S., What a pleasure it was to read your wonderful review! All of us at the Mercure Paris Bercy Bibliothèque would like to sincerely thank you for your outstanding 100/100 rating and for your very kind comments about our hotel. We are delighted to know that you enjoyed our location, the comfort and cleanliness of your room, as well as the quality of service you received throughout your stay. Your special mention of our friendly team means a great deal to us. Every member of our staff strives to provide a warm welcome and create memorable experiences for our guests, and your feedback is the greatest reward we could receive. We are also pleased that our breakfast contributed to making your stay even more enjoyable. Our team takes great pride in offering a varied and high-quality selection so that each day can start in the best possible way. Knowing that you would recommend our hotel to your family, friends, and colleagues is a wonderful vote of confidence, and we thank you sincerely for it. We look forward to welcoming you back on your next visit to Paris and providing you with another exceptional experience. Kind regards, Jean-François / Night auditor

Customer review rating 4.0/5

Mario D. Solo - Confirmed reviews ALL

Faleminderit që gjetët kohë për të ndarë përvojën tuaj. Jemi të lumtur që keni vlerësuar pastërtinë dhe komoditetin e dhomës suaj, si edhe vendndodhjen tonë pranë Gare de Lyon. Na vjen sinqerisht keq që pritja në mbërritjen tuaj nuk ishte në nivelin e pritshmërive tuaja. Mirësjellja dhe vëmendja ndaj klientëve tanë janë thelbësore dhe ne e marrim shumë seriozisht komentin tuaj lidhur me qëndrimin e recepsionistit të natës, si edhe vështirësinë që hasët për të hyrë në hotel. Megjithatë, na gëzon fakti që mikpritja e ngrohtë dhe buzëqeshja e recepsionistes në largimin tuaj kontribuan që qëndrimi juaj të përfundonte në një notë pozitive. Shpresojmë të kemi kënaqësinë t’ju mirëpresim sërish dhe t’ju ofrojmë një përvojë plotësisht të kënaqshme. Me respekt, Jean-François Recepsionist i natës

Dear Sandra G., Thank you for your kind words regarding our staff. We are delighted to hear that you feel welcomed during your visits. It is always our aim to provide a warm atmosphere for our guests. We look forward to receiving you next time. Goodbye and best regards, Hôtel Mercure Paris Bercy Bibliothèque Jean-Yves, 1er de réception

Customer review rating 5.0/5

Monica L. Couples - Confirmed reviews ALL

Well located, very comfortable stay and friendly staff. The best part? The balcony doors open for fresh and crisp morning air! We also appreciated the tap in the lobby with still and sparkling water on demand.

Dear Monica L., Thank you very much for your wonderful review. We are delighted to read that you enjoyed your stay with us, particularly the comfort of your room, the friendliness of our team, and our hotel's location. It is also a pleasure to know that you appreciated the fresh air from the balcony doors as well as our still and sparkling water station. Your kind words regarding our team's assistance with your reservation are especially appreciated and will be shared with all our colleagues. We look forward to welcoming you back on your next visit to Paris. Kind regards, Hôtel Mercure Paris Bercy Bibliothèque Raphaël, Receptionnist

Customer review rating 0.5/5

Li W. K. Families - Confirmed reviews ALL

I stayed at Mercure Paris Bercy Bibliothèque for 6 nights / 7 days, and unfortunately this was one of the worst hotel experiences I have had in Europe, particularly in terms of hygiene, housekeeping and the way repeated complaints were handled. The most serious issue was the condition of the bathroom when I arrived. There were multiple red stains in and around the shower that appeared to be blood, including what appeared to be menstrual blood left by a previous guest. I arrived late and could not find anyone at reception to help. The shower floor was so dirty that I ended up cleaning part of it myself simply so I could take a shower. I deliberately left some of the stains on the side untouched because I did not feel that a paying guest should ever be expected to clean what appeared to be another guest’s blood or bodily fluids. I have photographs documenting the condition of the bathroom. Unfortunately, this was not an isolated cleanliness issue. The shower head had dark, dirty residue and significant build-up around the nozzles and joints, the shower tray had obvious yellow/brown staining, and the bathroom sink remained blocked throughout my entire stay. There was also hair left around the room and even on the bed. At different points, basic necessities such as toilet paper, shampoo and shower gel were missing. Housekeeping was another major problem. For three consecutive days, the room was not properly serviced despite my speaking to hotel staff on three separate occasions and displaying the housekeeping sign correctly. Staff initially suggested that perhaps I had not displayed the sign correctly. I eventually asked a staff member to come upstairs and check it personally; they confirmed that it was correctly displayed and assured me that the problem would be fixed the following day. It was not. The same situation happened again, with repeated assurances but no action. What made the experience particularly frustrating was the hotel’s response. At check-out, I explained all of these issues to the manager on duty. She acknowledged the situation, told me that I would receive at least a 25% refund, and specifically said that I would receive an email within a few hours confirming the follow-up. No email arrived. No refund confirmation arrived. No update arrived. This unfortunately summarises the entire stay: raise a problem, receive an assurance that it will be dealt with, and then nothing happens. I can understand an occasional housekeeping mistake in any hotel. What I cannot understand is a room being handed to a new guest with suspected blood/bodily-fluid stains still in the shower, a blocked bathroom sink remaining unresolved throughout the stay, repeated failures to service the room, missing basic amenities, visible dirt and hair, and then management failing to follow through after the problems were formally raised. For a hotel operating under the Mercure brand, I found the hygiene standards and subsequent handling of the situation completely unacceptable. The most disappointing part was not simply that things went wrong, but that I gave the hotel multiple opportunities over the course of the stay to correct them, and they repeatedly failed to do so.

Dear Li W. K., Thank you for taking the time to share your detailed feedback regarding your recent stay at the Hôtel Mercure Paris Bercy Bibliothèque. I sincerely apologize for the disappointing experience you encountered. Our management has contacted you and will provide you with an appropriate response. Sincerely, Hôtel Mercure Paris Bercy Bibliothèque

Customer review rating 5.0/5

Predrag S. Families - Confirmed reviews ALL

Amazing staff,clean rooms,great service.Beautiful breakfast choices.

Dear Mr. S., What a pleasure it was to read your wonderful review! All of us at the Mercure Paris Bercy Bibliothèque would like to sincerely thank you for your outstanding 100/100 rating and for your very kind comments about our hotel. We are delighted to know that you enjoyed our location, the comfort and cleanliness of your room, as well as the quality of service you received throughout your stay. Your special mention of our friendly team means a great deal to us. Every member of our staff strives to provide a warm welcome and create memorable experiences for our guests, and your feedback is the greatest reward we could receive. We are also pleased that our breakfast contributed to making your stay even more enjoyable. Our team takes great pride in offering a varied and high-quality selection so that each day can start in the best possible way. Knowing that you would recommend our hotel to your family, friends, and colleagues is a wonderful vote of confidence, and we thank you sincerely for it. We look forward to welcoming you back on your next visit to Paris and providing you with another exceptional experience. Kind regards, Jean-François / Night auditor

Customer review rating 4.0/5

Mario D. Solo - Confirmed reviews ALL

After a very long trip i searched the nearest hotel i could find near gare de lyon and i decided to stay the night at this hotel. The room was clean, i felt comfortable right away and i think the location was great, i stayed only 1 night at this hotel and it made overall a good stay although the night shift receptionist lacked basic courtesy, in the morning when i checked out, the girl in the reception gave me a big smile and said thank you and i appreciate that. The night shift receptionist showed an indifferent attitude. A bit more basic politeness at check-in would make a big difference, also the fact that i couldnt get in the hotel because the doors wouldnt open automatically, i had to wait for the receptionist to open it for me.

Faleminderit që gjetët kohë për të ndarë përvojën tuaj. Jemi të lumtur që keni vlerësuar pastërtinë dhe komoditetin e dhomës suaj, si edhe vendndodhjen tonë pranë Gare de Lyon. Na vjen sinqerisht keq që pritja në mbërritjen tuaj nuk ishte në nivelin e pritshmërive tuaja. Mirësjellja dhe vëmendja ndaj klientëve tanë janë thelbësore dhe ne e marrim shumë seriozisht komentin tuaj lidhur me qëndrimin e recepsionistit të natës, si edhe vështirësinë që hasët për të hyrë në hotel. Megjithatë, na gëzon fakti që mikpritja e ngrohtë dhe buzëqeshja e recepsionistes në largimin tuaj kontribuan që qëndrimi juaj të përfundonte në një notë pozitive. Shpresojmë të kemi kënaqësinë t’ju mirëpresim sërish dhe t’ju ofrojmë një përvojë plotësisht të kënaqshme. Me respekt, Jean-François Recepsionist i natës

Customer review rating 4.5/5

Herman S. Couples - Confirmed reviews ALL

The stay at Mercure was Ideal. We had great service, the room was neat and clean, and most important - quiet.

Bonjour M. S., Toute l’équipe du Mercure Paris Bercy Bibliothèque vous remercie chaleureusement d’avoir pris le temps de partager votre expérience. Nous sommes ravis d’apprendre que vous avez passé un très agréable séjour parmi nous et que vous avez particulièrement apprécié la qualité du service, la propreté irréprochable de votre chambre ainsi que le calme de l’hôtel. Votre commentaire est une belle récompense pour nos équipes, qui s’efforcent chaque jour d’offrir à nos clients un séjour confortable et reposant. Nous transmettrons également vos compliments à notre collaborateur de l’équipe du matin, qui sera heureux de savoir que son efficacité et sa disponibilité ont contribué à votre satisfaction. Nous vous remercions aussi pour votre retour concernant le rapport qualité-prix. Vos remarques sont précieuses et nous permettent de continuer à améliorer notre offre et l’expérience que nous proposons à nos clients. Enfin, nous sommes heureux que vous ayez apprécié notre engagement en faveur du développement durable, notamment notre offre d’eau plate et pétillante à disposition. Ce fut un plaisir de vous accueillir et nous espérons avoir le plaisir de vous recevoir à nouveau très prochainement au Mercure Paris Bercy Bibliothèque. Bien cordialement, Jean-François / Réceptionniste de nuit

Customer review rating 3.0/5

Paulo M. Families - Confirmed reviews ALL

We pay a romm for four and received a regular room with Sofa bed, no space.

Bonjour M. M., La chambre que vous avez réservé et qui vous a été attribuée correspond bien à une chambre quadruple composée d'un lit double et d'un canapé-lit 2 places. Les chambres classiques standards sont plus petites et ne permettent pas d'y installer un canapé. Nous vous remercions de votre visite. Cordialement Hôtel Mercure Paris Bercy Bibliothèque Jean-Yves, 1er de réception

Customer review rating 4.0/5

Sophie R. Families - Confirmed reviews ALL

No Internet in room 405, and bathroom sink not draining ; bathroom door too small let's water out. Room 405 too small for 4. Otherwise really liked the hotel and friendly staff

Hello, Thank you for your feedback. We are delighted to hear that you enjoyed our hotel and found our staff friendly and welcoming. We apologize for the inconvenience regarding the internet connection and the bathroom sink in room 405. Your comments have been shared with our maintenance team for review. Regarding the room size, our family rooms are designed to accommodate up to four guests, although we understand that comfort expectations may vary. We appreciate your comments and hope to welcome you again soon. Kind regards, HAMOUN Reception

Customer review rating 4.0/5

Svetlana Z. Friends - Confirmed reviews ALL

While we overall enjoyed our stay, good sleep experience, the convenient water refill solution, the service we received during checkout completely ruined our impression. When we went to check out, we were initially informed that our balance was zero. To be fully transparent, I mentioned that we had breakfast on our first morning. It appeared this had not yet been posted in the system, which unfortunately led to a rather uncomfortable conversation where we were asked to provide multiple details to verify the meal. Furthermore, there was a discrepancy in the pricing. At check-in, we were quoted a rate of around €15 per breakfast, which was supposed to include a 30% "Friends" discount. Instead, we were charged €17 per breakfast for both meals, and no receipt was provided for the transaction.Finally, the interaction lacked basic hospitality standards; there was no use of our names and no standard phrases such as "how was your stay?" or "thank you for staying with us." I understand that the receptionist may have been a trainee, which is completely understandable, but a senior staff member should have been around to support her and ensure a smooth guest experience. Please send me the invoice to my email. Thank you.

Dear Svetlana Z., Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you enjoyed your overall experience, particularly the comfort of your sleep and the convenience of our water refill solution. However, I sincerely apologize for the inconveniences you encountered during your checkout process. It is concerning to learn that there was a misunderstanding regarding your breakfast charges and that the service you received did not meet your expectations. Our aim is always to provide a seamless experience, and I regret that we fell short in this instance. I appreciate your understanding regarding the training of our staff, and your comments will be taken into consideration as we strive to improve our service. Regarding your request for the invoice, please expect to receive it shortly via email. Thank you once again for your valuable insights. We hope to have the opportunity to welcome you back in the future for a more satisfactory experience. Best regards, Hôtel Mercure Paris Bercy Bibliothèque Raphaël, Réceptionniste

Customer review rating 4.0/5

Nikolay P. Families - Confirmed reviews ALL

I liked- the location, the room that they gave us was very quiet, the beds were very comfortable, different sizes pillows ( many hotels have just one, usually they don't have thin ones ) I didn't like- lack of any fridge in the room ( even minibar ) where to put my water during these hot summer days and nights. Also the door of the bathroom was rotten from the contact with water( like in so many other hotels). I just don't understand why they don't make the doors from waterproof materials- like aluminum, PVC or some plastic.

Hello, Thank you for taking the time to share your experience. We are delighted to hear that you enjoyed the comfort of your room and our selection of pillows. We provide various types to best meet the individual preferences and needs of our guests. Regarding the absence of a refrigerator or minibar in the rooms, our establishment has chosen to limit certain amenities to reduce our environmental impact and support more eco-friendly practices. However, we understand that this may have been inconvenient—especially during the summer heat—and we apologize for any trouble caused. For future stays, please feel free to leave your water bottles with the reception team; we would be happy to keep them chilled in our refrigerators. We also appreciate you bringing the condition of the bathroom door to our attention. The doors in question are currently part of a renovation and treatment program designed to provide a lasting solution to this humidity-related issue. Thank you again for your feedback, which helps us continually improve the quality of our services. We hope to have the pleasure of welcoming you back soon. Best regards, HAMOUN Receptionist

Customer review rating 4.5/5

Simone H. Business - Confirmed reviews ALL

Friendly staff, quiet rooms, good breakfast, water fountain for free, perfect location

Dear Simone H., Thank you for your kind words regarding our friendly staff, quiet accommodations, and convenient amenities. We are pleased to know that you enjoyed our breakfast offerings and appreciated our prime location. Your feedback is greatly valued. Goodbye, Hôtel Mercure Paris Bercy Bibliothèque Jean-Yves, 1er de réception

Customer review rating 4.0/5

Fidel D. Families - Confirmed reviews ALL

Pleasant stay, welcoming and friendly staff. Room was a good size with air conditioning that was easy to operate. Nice breakfast with good variety. Drinking water fountain is good for guests. Perhaps a mini fridge would be helpful for keeping drinks or food cool. Thank you

Dear Fidel D., Thank you for your kind words regarding your recent stay. We are pleased to hear that our staff made a positive impression and that you enjoyed the breakfast variety. Thank you once again for your feedback. Sincerely, Hôtel Mercure Paris Bercy Bibliothèque Jean-Yves, 1er de réception

Customer review rating 5.0/5

Raphael R. Families - Confirmed reviews ALL

Excellent location and very well managed. I’ve recommended this hotel multiple times to my friends and colleagues. Service and management is above and beyond.

Dear Raphael R., It is always a pleasure to welcome you. Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you appreciate our excellent location and outstanding service. Your recommendations mean a great deal to us. Our General Manager, Johan, also thanks you for your compliments. We look forward to welcoming you back soon. Best regards, Hôtel Mercure Paris Bercy Bibliothèque Jean-Yves, 1er de réception

Customer review rating 5.0/5

Coll J. Solo - Confirmed reviews ALL

Location was ideal for me, and felt very safe to walk around. Hotel very nice, but the best feature was def the staff - every interaction was positive and all were very keen to help in any way.

Dear J., Thank you for your kind words regarding our staff and your experience at our hotel. We are delighted to hear that our location and service made your stay enjoyable. We look forward to welcoming you back in the future. Best regards, Hôtel Mercure Paris Bercy Bibliothèque Jean-Yves, 1er de réception

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Hotel agreable

Bonjour Monsieur Sazerat, Merci d’avoir choisi notre hôtel, le Mercure Paris Bercy Bibliothèque. Nous vous remercions sincèrement d’avoir pris le temps de partager votre expérience avec nous. Nous sommes ravis de savoir que vous avez apprécié l’emplacement de notre hôtel, l’accueil de notre équipe ainsi que l’ambiance agréable de notre établissement. Votre excellente note de 100/100 nous fait très plaisir et constitue une belle récompense pour toute notre équipe. Nous espérons avoir le plaisir de vous accueillir à nouveau, à l’occasion d’un prochain séjour à Paris. Bien cordialement, Sharveer L’équipe du Mercure Paris Bercy Bibliothèque

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

Front desk staff were friendly and helpful with small favors, like borrowing scissors or recommending where to find an optometrist. It was great to have a refillable sparkling water tap on the ground floor; I didn't have to wait for new water deliveries to my room and could fill up whenever I was thirsty. Great environmental initiative

Dear Ms. Jean-Pierre, Thank you for choosing our hotel, Mercure Paris Bercy Bibliothèque. We truly appreciate you taking the time to share your experience with us, and we are delighted to see your wonderful 100/100 rating. We are especially pleased to hear that you appreciated the friendliness and helpfulness of our front desk team. It is wonderful to know that our team was able to assist you with the little things and make your stay more convenient and enjoyable. We are also delighted that you enjoyed our sparkling water refill station on the ground floor. This initiative is part of our commitment to more sustainable practices and to reducing the use of single-use plastic bottles. We are very happy that you appreciated this environmental initiative. We hope to have the pleasure of welcoming you back soon to Mercure Paris Bercy Bibliothèque for another excellent stay. Kind regards, Sharveer The Mercure Paris Bercy Bibliothèque Team

Customer review rating 4.5/5

Carolien O. Families - Confirmed reviews ALL

Great location next to metro stop. Comfortable rooms. Super friendly staff.

Dear Carolien O., Thank you for your kind words regarding our friendly staff and convenient location. We are pleased to hear that you found our rooms comfortable. Your feedback is greatly appreciated, and we hope to welcome you back soon. Best regards, Hôtel Mercure Paris Bercy Bibliothèque Jean-Yves, 1er de réception

Customer review rating 5.0/5

Anish S. Friends - Confirmed reviews ALL

I had a great experience, the workers at the front desk were amazing and extremely helpful.

Dear Anish S., Thank you for your kind words regarding your recent stay. We are delighted to hear that our front desk team provided you with exceptional service. Your positive feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Hôtel Mercure Paris Bercy Bibliothèque Jean-Yves, 1er de réception

Customer review rating 3.5/5

Shruti S. Families - Confirmed reviews ALL

staff very friendly and rooms were clean location is excellent just opposite metro and next to bus stop however room gets very warm even with AC on full if more than 2 people in room

Dear Shruti S., Thank you for your feedback regarding your recent stay at our hotel. We are pleased to hear that you appreciated our friendly staff and the cleanliness of your room. However, we acknowledge your concern about room temperature when accommodating more than two guests, and we appreciate your insights on this matter. Goodbye, Hôtel Mercure Paris Bercy Bibliothèque Jean-Yves, 1er de réception

Customer review rating 1.5/5

David M. Families - Confirmed reviews ALL

Was possibly one of the worst stays at an accor hotel when I arrived found out the Shower drain was completely blocked and the shower flooded, a wall light was hanging off the wall with wires exposed over the kettle area so boiling the kettle was dangerous and the air con was not working properly i asked for a fan and that was supplied but also was cracked and Broken. I reported to reception all the issues , and asked them each day but nothing happened to repair the faults not even a move of room ?? On the third day( I left the next morning )they fixed the shower and sorted tge aircon the light was still hanging ot the walll

Dear DAVID M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Bercy Bibliothèque. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. could you contact me to tel me more information h0…? We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, johan ALESSANDRA DIRECTEUR

Other web-users rate our hotel

  • 801 reviews 9.3/10 Location
  • 994 reviews 7.7/10 Room
  • 1,160 reviews 9.4/10 Service
  • 9 reviews 3.1/10 WiFi
  • 509 reviews 8.6/10 Breakfast
  • 389 reviews 8.4/10 Cleanliness
  • 180 reviews 9.3/10 Vibe
  • 148 reviews 7.7/10 Amenities

Powered by Trustyou

Frequently asked questions

Our other establishments nearby

All our hotels in Paris Hotels