Mercure Paris Bercy Bibliothèque Hotel

Information message

Mercure Paris Bercy Bibliothèque Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 472 reviews

See on a map

Description

Hotel extras

  • Common areas fully renovated in 2020!

  • Close to Gare d'Austerlitz, Gare de Lyon and Gare de Bercy train stations

  • Opposite Accor Arena (ex-Bercy) Beside Metro line 6 (Quai de la Gare Stn)

  • Privilege Rooms with terrace, Family Rooms

  • Bar, 24/7 room service, conference room and co-working space

Hotel location

Mercure Paris Bercy Bibliothèque Hotel

6, boulevard Vincent Auriol
75013 PARIS
France

  • QUAI DE LA GARE:  89 QUAI DE LA GARE

  • STATION BERCY:  87 BERCY

  • STATION BIBLIOTHEQUE F MITTERAN:  62 BIBLIOTHEQUE

  • STATION BIBLIOTHEQUE MITTERAND:  64 BIBLIOTHEQUE

  • CHEVALERET:  6 CHEVALERET

  • STATION BERCY:  14 BERCY

  • BIBLIOTHEQUE FRANCOIS MITTERAND:  C BIBLIOTHEQUE FRANCOIS MITTERAND

  • GARE D'AUSTERLITZ:  C GARE D'AUSTERLITZ

  • GARE DE LYON:  A GARE DE LYON

  • By plane

    CHARLES DE GAULLE At 30km / 18.64 miles

  • By plane

    PARIS ORLY At 15km / 9.32 miles

  • By car

    PORTE D'ITALIE A6 At 4km / 2.49 miles

  • By car

    PORTE DE BERCY A4 At 2km / 1.24 miles

  • By train

    GARE D'AUSTERLITZ At 1km / 0.62 miles

  • By train

    PARIS AUSTERLITZ At 1km / 0.63 miles

  • By train

    PARIS GARE DE LYON At 1km / 0.63 miles

GPS:48.837457, 2.373111

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

Our accommodation(s)

Fully soundproofed cozy and comfortable rooms: everything you need to enjoy Paris! Be tempted by our Privilège rooms and upscale equipment... Rooms for people with reduced mobility on request.

Our guest reviews

Our guest reviews for
Mercure Paris Bercy Bibliothèque Hotel

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  472 reviews

TripAdvisor Rating  4.0/5  994 reviews

Certificate of excellence 2022

Nice Hotel with relatively good service e

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Overall the hotel was nice. I did not have any issues with the room or service. Check-in process and the lobby staff were great during the stay. Stayed for 4 nights and the breakfast was decent. The hotel is right outside a metro stop, so very convenient to go anywhere in Paris.

Fantastic experience

Customer review rating 5.0/5

Fk Families - Confirmed reviews ALL

We visited Paris for a 4-day family reunion trip. From the moment we arrived the hotel team was extremely helpful and friendly. Rooms were spacious and clean, beds very comfortable and breakfast had a good variety. The location was very convenient as the metro station is just opposite the hotel and the vivid Bercy village is just two stops (or walkable distance) away. We had a very nice time and certainly look forward to re-visiting Paris and Hôtel Mercure Bercy Bibliothèque in the near future. Our thanks to each and everyone of the hotel team for doing an excellent job and our stay comfortable and carefree.

Very well located

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Globally we are satisfied with our stay.

Great staff

Customer review rating 5.0/5

Bill B. Couples - Confirmed reviews ALL

From reception staff to breakfast servers everything was great.

Customer review rating 3.5/5

Anonymous Solo - Confirmed reviews ALL

My sole purpose of this trip is to attend a concert and that's why, I think the hotel has a very strategic location. Apart from that, I feel that the amenities in the room is not sufficient. The toothbrush and toothpaste weren't prepared earlier so I had to asked for them. Otherwise, everything else is pretty much satisfied!

Super nice and welcoming staff

Customer review rating 4.5/5

Gabi Solo - Confirmed reviews ALL

Locatio, breakfast, cleanliness, comfortable accommodation but above all that super nice and professional staff.

Very good tourist hotel

Customer review rating 4.0/5

Benedetta Business - Confirmed reviews ALL

Clean and comfortable, convenient location right in front of the Metro.

perfect

Customer review rating 5.0/5

Bruno Business - Confirmed reviews ALL

great staff, very flexible, efficient and smiling. Perfect

Friendly staff but in need of an improvement in the level of cleanliness.

Customer review rating 3.5/5

Rachel W. B. I. Solo - Confirmed reviews ALL

The receptionists were friendly and courteous, the room was large and spacious. There was no cotton in the bathroom, in order to flush the water in the toilet you have to lower the toilet lid so that there is access to the button, around the lid on the wall in the bathroom there are small hairs and nail polish that has dried on the floor. On the table in the room was a sign of a mug. In conclusion, the location is excellent for those who need to get to the Austerlitz train station, a friendly staff but in need of an improvement in the level of cleanliness.

Dear Rachel, Thank you for taking the time to write to us following your stay at our hotel. We are sorry that the service and delivery did not meet your expectations, and we ask you to accept our sincere apologies. Mercure hotels are eager to offer you the best quality of service for your stays; therefore, your opinion is very valuable. Rest assured that the necessary measures will be implemented to improve the quality of the services mentioned to our cleaning services. The cleanliness and quality of our rooms is our absolute priority, and once aigain, be reassured that the according mesures have been taken. Once again, we thank you for your comments and hope to regain your confidence on a future stay. In this sense, do not hesitate to contact us directly at: h0… Looking forward to welcoming you soon, please believe, Madam, in the expression of our best feelings. Best regards, The Mercure Paris Bercy Bibliothèque

No internet (unable to work)

Customer review rating 2.0/5

Elena Business - Confirmed reviews ALL

The hotel did not have internet (on the day we visited) and I had to use personal data in order to work (was travelling for a work trip). Additionally, due to the lack of internet, we could not even use the elevator (we had to ask each time one staff member to take us up to our room and open the door). This lasted 24 hours (for the totality of our stay). The room did not have coffee (only two sachets of tea).

Served the purpose

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Clear room, comfortable bed, good wifi, practical desk space for work. No frills but all basics there and staff pleasant and efficient enough. Surprised dinner was just pre-pared and re-heated items, but overall fine.

Dear MELANIE ESTHER R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Bercy Bibliothèque. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maeva Deputy Manager

Well located, good bed, quiet

Customer review rating 4.5/5

Van D. K. Business - Confirmed reviews ALL

I had a quiet and comfortable night in the Mercure Paris Bercy Bibliothèque. The room was adequate in size with a decent chair to sit on. The desk isn't usable for work, so I used my laptop sitting in the chair. The Mercure purple is used in the lighting, which is a nice touch. Breakfast was ok.

Dear JOHANNES MARCUS VAN DER K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Bercy Bibliothèque. It is always a pleasure to receive positive feedback. I will share your comments with our team. Your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services, and we took good note of your remarks regarding the breakfast. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maéva Louis-Joseph-Dogué Deputy manager

Perfect hotel

Customer review rating 5.0/5

Maria Friends - Confirmed reviews ALL

Great hotel with nice big rooms, clean and tastefully decorated. Superb breakfast and very nice staff. Slightly outside Paris city centre but only some 20-25 min from Note Dame - offering a lovely walk along Seine.

Dear MARIA L., What a review ! We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Bercy Bibliothèque, thank you for taking the time to share your experience ! It is always a pleasure to receive such positive feedback. Your comments will be shared with the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are glad that you liked the advantageous size of the rooms , our nicely decorated lobby area and the lovely location next to the iconic Seine river ! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maéva Deputy manager

Mercure Paris Bercy Bibliotheque

TripAdvisor rating 3.0/5

Wander15607027106 Business - TripAdvisor review

The location was within walking distance of work. The staff was pleasant and breakfast for the first few days was good. The hotel smelled funny like it was musty and they had a deodorizer to address it. The air handling system in my room didn't work so had to have my window open to get any air flow.

Terrible experience

TripAdvisor rating 1.0/5

Extraordinary638911 Friends getaway - TripAdvisor review

I was robbed in this hotel due to staff negligence - the door bell is not working so the receptionist left it open and two professional thieves went into kitchen and stole my bag while I was drinking tea at 23h. the thieves started spending money from my card immediately. I went to police. The next day I complained, was told that the hotel is public area and anybody can enter it. They are not responsible and after that the manager kicked out out in the street. The hotel is located in a very dangerous area also. I called and asked about hotel insurance but the response was the same.

Robbed at hotel - terrible customer experience

TripAdvisor rating 1.0/5

valuedcustomer500 Friends getaway - TripAdvisor review

Robbed at the hotel at night in the breakfast area/ bar. After door Bell was broken the receptionist decided to leave door open at night making the hotel accessible for anybody to enter. Zero help from deputy manager only got yelled at and verbally aggressors. Terrible experience not recommended to stay there

OK stay in Paris

TripAdvisor rating 4.0/5

Milan H Business - TripAdvisor review

The hotel is Accor – classic, may be that furniture will need in near future the replacement, but it is till OK. There was only the problem with low quality of wifi in 5th floor. Services in the reception were excellent and very friendly. Breakfast and bar services satisfied me.

Just opposite metro station

TripAdvisor rating 4.0/5

Joanne Y Couples - TripAdvisor review

Convenient location near Gare Du Lyon but the room is considered small, ceiling is low as well. It is difficult to push luggages to the lift as there are steps heading the lift. Only shower gel and soap provided. Have to bring own shower cap and other amenities.

Good morning, Thank you very much for your review, we hope you enjoyed your stay in Paris! As you mentioned, our hotel is located near Gare de Lyon and Gare d'Austerlitz and is next to the metro line 6, which is very convenient. Please accept our apologises, it must have been an accident as all of our rooms are provided with a shower cap, amenities and shower gels. It will not happen again. We hope to welcome you again for your next trip to Paris!

Very friendly and helpful staff, good location

TripAdvisor rating 5.0/5

Andrew_Tambovski Business - TripAdvisor review

Very friendly and helpful staff, hotel in a good central location. Breakfast staff work hard to ensure everything is in good supply until the advertised finish time, unlike some hotels that just let everything run out.

Dear Sir, thank you very much for your positive feedback on your stay at the Mercure Paris Bercy Bibliothèque hotel. Guest satisfaction is a key point and the entire team is struggling every day to make our guest feel welcome. Best Regards

Terrible

TripAdvisor rating 1.0/5

Wanderer46930613129 Business - TripAdvisor review

Poor breakfast, terrible smell in the room. All my clothes are soaked with this smell. No shampoo, no conditioner, no proper shower gel. Does not meet the requirements of a four star hotel. Wi-fi works very bad.

Our most recent 20 reviews

In partnership with TripAdvisor

Our other establishments nearby

All our hotels in PARIS