Mercure Paris Bercy Bibliothèque Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 3,689 reviews

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Mercure Paris Bercy Bibliothèque Hotel
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+ 15 Services

Hotel extras

  • Common areas fully renovated in 2020!

  • Close to Gare d'Austerlitz, Gare de Lyon and Gare de Bercy train stations

  • Opposite Accor Arena (ex-Bercy) Beside Metro line 6 (Quai de la Gare Stn)

  • Privilege Rooms with terrace, Family Rooms

  • Bar, room service offer 24/7, seminar room and co-working space

Hotel location

Mercure Paris Bercy Bibliothèque Hotel

6, boulevard Vincent Auriol
75013 paris
france

Fax: (+33)1/45821916

Check-in from 12h00

Check out up to 12h00

  • QUAI DE LA GARE:  89 QUAI DE LA GARE

  • STATION BERCY:  87 BERCY

  • STATION BIBLIOTHEQUE F MITTERAN:  62 BIBLIOTHEQUE

  • STATION BIBLIOTHEQUE MITTERAND:  64 BIBLIOTHEQUE

  • CHEVALERET:  6 CHEVALERET

  • STATION BERCY:  14 BERCY

  • BIBLIOTHEQUE FRANCOIS MITTERAND:  C BIBLIOTHEQUE FRANCOIS MITTERAND

  • GARE D'AUSTERLITZ:  C GARE D'AUSTERLITZ

  • GARE DE LYON:  A GARE DE LYON

  • By plane

    CHARLES DE GAULLE At 30km / 18.64 miles

  • By plane

    PARIS ORLY At 15km / 9.32 miles

  • By car

    PORTE D'ITALIE A6 At 4km / 2.49 miles

  • By car

    PORTE DE BERCY A4 At 2km / 1.24 miles

  • By train

    GARE D'AUSTERLITZ At 1km / 0.62 miles

  • By train

    PARIS AUSTERLITZ At 1km / 0.63 miles

  • By train

    PARIS GARE DE LYON At 1km / 0.63 miles

GPS:48.837457, 2.373111

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Fully soundproofed cozy and comfortable rooms: everything you need to enjoy Paris! Be tempted by our Privilège rooms and upscale equipment... Rooms for people with reduced mobility on request.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 44

  • Maximum capacity: 35 people

  • Maximum banquet capacity: 25 people

Find out more

Our guest reviews for
Mercure Paris Bercy Bibliothèque Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

3,689 reviews

TripAdvisor Rating 4.0/5

977 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Served the purpose

Customer review rating 4.0/5

Anonymous Business - 25/11/2021 Confirmed reviews ALL

Clear room, comfortable bed, good wifi, practical desk space for work. No frills but all basics there and staff pleasant and efficient enough. Surprised dinner was just pre-pared and re-heated items, but overall fine.

Dear MELANIE ESTHER R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Bercy Bibliothèque. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maeva Deputy Manager

Well located, good bed, quiet

Customer review rating 4.5/5

Van D. K. Business - 20/11/2021 Confirmed reviews ALL

I had a quiet and comfortable night in the Mercure Paris Bercy Bibliothèque. The room was adequate in size with a decent chair to sit on. The desk isn't usable for work, so I used my laptop sitting in the chair. The Mercure purple is used in the lighting, which is a nice touch. Breakfast was ok.

Dear JOHANNES MARCUS VAN DER K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Bercy Bibliothèque. It is always a pleasure to receive positive feedback. I will share your comments with our team. Your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services, and we took good note of your remarks regarding the breakfast. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maéva Louis-Joseph-Dogué Deputy manager

Perfect hotel

Customer review rating 5.0/5

Maria Friends - 16/10/2021 Confirmed reviews ALL

Great hotel with nice big rooms, clean and tastefully decorated. Superb breakfast and very nice staff. Slightly outside Paris city centre but only some 20-25 min from Note Dame - offering a lovely walk along Seine.

Dear MARIA L., What a review ! We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Bercy Bibliothèque, thank you for taking the time to share your experience ! It is always a pleasure to receive such positive feedback. Your comments will be shared with the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are glad that you liked the advantageous size of the rooms , our nicely decorated lobby area and the lovely location next to the iconic Seine river ! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maéva Deputy manager

No parking

Customer review rating 3.5/5

Anonymous Business - 11/10/2021 Confirmed reviews ALL

Quite high price compared to location/experience

Dear Mrs B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Bercy Bibliothèque. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Orianne DORDONAT Room Division Manager

yes, well located good stay

Customer review rating 4.0/5

Raya N. Couples - 09/10/2021 Confirmed reviews ALL

Very friendly reception, helpful, Comfortable room, very nice breakfast

Dear RAYA N., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Bercy Bibliothèque. You booked a classic category of room which does not offers the view on the Seine, as it can only be seen on the higher category of rooms. But we are glad to learned you enjoyed the view you were looking for with a minimum fee ! Please accept our apologies about the comfort of the toilet paper. Our delivery had some delay and the prodcut you used doesn't reflect the usual quality we are providing. We hope to earn your trust on your future trip to France and are thanking you again for sharing your experience. Sincerely, Maéva Deputy manager

Exceptional service

Customer review rating 5.0/5

Steve Families - 05/10/2021 Confirmed reviews ALL

Short trip to Paris before heading west. We arrived late Thursday and left early Saturday with the hotel conveniently located for both. The service was so good we wished we had stayed longer

Dear Steve, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Bercy Bibliothèque. It is always a pleasure to receive positive feedback. I will share your comments with our team. All of our staff is striving to continuously improve the quality of our services and i am sure that you will enjoy it even more during your next stay with us ! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maeva Deputy Manager
Customer review rating 2.0/5

Anonymous Business - 03/10/2021 Confirmed reviews ALL

Advertised as a 4 star hotel, its 2,5 at the most. Rooms are super standard, room service food is crap and terribly expensive. Will not go back and will not recommend.

Dear STIG S., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Bercy Bibliothèque. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Our partner BOCO provides a large selection of typically french food signed by multi-starred chefs and renowned pastry chefs and we are trully sorry that our selection did not meet your taste. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Maéva Deputy Manager

Very helpful staffs

Customer review rating 4.5/5

Ms L. Families - 09/09/2021 Confirmed reviews ALL

My agency made the wrong booking not having included my child but the staffs were very helpful to make the changes and upgraded us to a bigger room.

Dear Mrs L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Bercy Bibliothèque. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Orianne DORDONAT Room Division Manager

Value for money

Customer review rating 4.0/5

Diego S. Couples - 29/07/2021 Confirmed reviews ALL

This is our second time in this hotel and one of many at the Accord hotels. Saying that I’d like to mention that the room was ok but smaller than the one we had last time. On the down side, the little fridge in our room didn’t cool the drinks well enough and although we said so at reception, the only option they gave us was keeping our things in their own fridge (this didn’t make sense as we’re not going to go down every time we wanted a sip of water). Breakfast was fine but with less variety than last time (we had been here two years ago). On the other hand the staff is really polite and highly professional and the hotel is just some metres away from the Metro station of Quai de la Gare (Line 6) which for us was pretty convenient to move around to the most important places. All in all a great value for money and our score is 8/10.

Dear Sir S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Bercy Bibliothèque. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As your remarks, I inform you that there is only a mini bar in the room and unfortunatelly it is not a fridge so you could not cool our drinks. Concerning the choices of products in our breakfast, please be assured that we will discuss in order to enter new products inside. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Orianne DORDONAT Room Division Manager

perfect stay

Customer review rating 5.0/5

Bruno Business - 22/04/2021 Confirmed reviews ALL

Nice staff, efficient, available,

Dear Sir B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Bercy Bibliothèque. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Orianne DORDONAT Room Division Manager

Great service

Customer review rating 3.5/5

Yun Friends - 04/03/2020 Confirmed reviews ALL

All of your staff was fantastic. They were kind and well-trained. And all the facillities are clean. Location was fine. Only problem would be noise. I guess you guys are doing repairing work but noise from 9am was unsatisfied experience. Other than that, it was super amazing

Dear YUNJAE K., All the team are glad of your feeback, and doing always the maximun for our customers. Looking forward to welcome you again, Thank you a lot Front desk

Work on reception in progress

Customer review rating 3.5/5

Jean Families - 03/03/2020 Confirmed reviews ALL

The room w.as good The reception area was temporary but the receptionists did their best. I did not like the breakfast. I wold like bread instead of croissants

Dear Sir L., We would like to thank you for taking the time to tell us about your experience following your stay at the Hôtel Mercure Paris Bercy Bibliothèque. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence concerning the breakfast. I would like to confirm also that we have bread and baguettes which are available at the breakfast every morning but maybe we did not have anymore during your stay. Do not hesitate to ask to our team if you need some special products, it will be with pleasure that we find it for you. One more time we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Orianne DORDONAT Room Division Manager

Nice location with view on river

Customer review rating 4.5/5

S. V. Couples - 02/03/2020 Confirmed reviews ALL

nice hotel with balcony on view to the river

Dear Sir V., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Bercy Bibliothèque. It is always a pleasure to receive positive feedback of the guest. Please be assured that we will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Orianne DORDONAT Room Division Manager

Too warm room

Customer review rating 3.0/5

Anonymous Business - 26/02/2020 Confirmed reviews ALL

The room temperature was much to high and no way to manage it. Poor.

Dear M V., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Bercy Bibliothèque. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Orianne DORDONAT Room Division Manager

Good location

Customer review rating 3.5/5

Anonymous Business - 13/02/2020 Confirmed reviews ALL

Quiet

Dear Sir F., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Bercy Bibliothèque. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Orianne DORDONAT Room Division Manager

good room, hotel under construction

Customer review rating 3.5/5

Anonymous Business - 30/01/2020 Confirmed reviews ALL

The hotel was under construction, this was not communicated upfront nor reflected in the rates. As a result the bar and lobby where closed and a makeshift solution was in place. And the ground floor was dusty. The staff extremely went out of their way to deliver top service at check-in and getting the elevator for you. The rooms are very well soundproofed, bathroom was clean and a good shower. For a one night business stay, all that one needs.

Dear Sir R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Bercy Bibliothèque. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We apologize for the inconvenience regarding the renovating works, but it iis a pleasure to learn that our team delivered a very good service during this period! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Orianne DORDONAT Room Division Manager

Mercure Paris Bercy Bibliotheque

TripAdvisor rating 3.0/5

Wander15607027106 Business - 17/12/2019 TripAdvisor review

The location was within walking distance of work. The staff was pleasant and breakfast for the first few days was good. The hotel smelled funny like it was musty and they had a deodorizer to address it. The air handling system in my room didn't work so had to have my window open to get any air flow.

Terrible experience

TripAdvisor rating 1.0/5

Extraordinary638911 Friends getaway - 24/11/2019 TripAdvisor review

I was robbed in this hotel due to staff negligence - the door bell is not working so the receptionist left it open and two professional thieves went into kitchen and stole my bag while I was drinking tea at 23h. the thieves started spending money from my card immediately. I went to police. The next day I complained, was told that the hotel is public area and anybody can enter it. They are not responsible and after that the manager kicked out out in the street. The hotel is located in a very dangerous area also. I called and asked about hotel insurance but the response was the same.

Robbed at hotel - terrible customer experience

TripAdvisor rating 1.0/5

valuedcustomer500 Friends getaway - 24/11/2019 TripAdvisor review

Robbed at the hotel at night in the breakfast area/ bar. After door Bell was broken the receptionist decided to leave door open at night making the hotel accessible for anybody to enter. Zero help from deputy manager only got yelled at and verbally aggressors. Terrible experience not recommended to stay there

OK stay in Paris

TripAdvisor rating 4.0/5

Milan H Business - 24/06/2019 TripAdvisor review

The hotel is Accor – classic, may be that furniture will need in near future the replacement, but it is till OK. There was only the problem with low quality of wifi in 5th floor. Services in the reception were excellent and very friendly. Breakfast and bar services satisfied me.

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