ibis Styles Nivelles 3 stars

Customer review rating (ALL Rating) 4.4/5 761 reviews

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Description

Hotel extras

  • Free WIFI in the hotel

  • Petit déjeuner buffet

  • Near Golf Château de la Tournette

Our accommodation(s)

Hotel location

ibis Styles Nivelles

Avenue Paul Henry Spaak 3
1400 NIVELLES
Belgium

GPS:50.619038, 4.327693

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

PANTONE

Our bar is open every day and offers a varied menu of local beverages and snacks as well as some catering options.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  761 reviews

Customer review rating 3.5/5

Fionn B. Business - Confirmed reviews ALL

The Check-in and Check-out process was easy and the apartment i had was nice, but there were no bowls in the room, which made breakfast unneccesaily hard and the shampoo in the bathroom was empty, which hadnt happened before

Customer review rating 0.5/5

Mihai C. Couples - Confirmed reviews ALL

We had sewage smell coming from the sink’s drain in the bathroom. This filled the whole room as there was no way to close the bathroom door. it’s a sliding glass door which was stuck. now if this wasn’t bad enough, in our room the window couldn’t be opened (no handle to open, as designed) The room has poor lighting for prepping up before going out, not enough room in the bathroom to put the toiletries and functionally speaking the room has a poor design. We had two suitcases and didn’t have room to store those and our clothes for our 1-week stay. Besides this, the hotel enforces a policy where the cleaning of the room is done by request in the name of environment as if the environment suffers if the cleaning staff makes the bed and throws out the trash each day. Even if requesting the “cleaning”, sometimes they are not going to do it when you’re asking :-). So they’re just going to clean the room every 3 days by default. The gym is quite small and it’s the first hotel gym I’ve seen without a dumbbell rack. It also has a strange smell but at least the window can be opened. Some staff members are not quite friendly nor professional and there’s always a sense that you’re bothering them just by being there. On the plus side, the cleanliness of the hotel in general, room included was good.

Dear Mihai C., Thank you for sharing your feedback regarding your recent stay at ibis Styles Nivelles. I sincerely apologize for the inconveniences you experienced during your visit, particularly with the unpleasant odor in the bathroom and the sliding door issue. We understand how these matters can significantly impact your comfort and overall experience. Additionally, I regret that the room design and storage space did not meet your expectations. Your comments regarding the cleaning policy and the gym facilities have been noted. While our approach to room cleaning is aimed at reducing environmental impact, I recognize that this may not have aligned with your preferences. We strive to ensure that all requests are fulfilled promptly and appreciate your understanding in this matter. I am pleased to hear that you found the hotel's cleanliness satisfactory. Thank you once again for your insights, as they assist us in improving our services. Best regards, La réception Ibis Styles Nivelles

Customer review rating 4.0/5

Natalie H. Friends - Confirmed reviews ALL

Hotel staff were helpful room smelled of smoke and wee had to buy candles to mask the smell

Dear Natalie H., Thank you for your feedback. I am glad to hear that our staff was helpful during your stay. However, I apologize for the inconvenience regarding the room odor and the restaurant availability. Your comments will be taken into account as we strive to improve our guest experience. Best regards, La réception Ibis Styles Nivelles

Customer review rating 2.5/5

Ercan R. Families - Confirmed reviews ALL

Room 323 reeked of cigarette smoke

Dear Ercan R., Thank you for sharing your feedback. I regret to hear that your experience was marred by the lingering scent of smoke in your room. We strive to maintain a pleasant atmosphere for all guests, and your comments will be taken into consideration for future improvements. Best regards, ibis Styles Nivelles

Customer review rating 3.0/5

Patrick V. M. Couples - Confirmed reviews ALL

i finally had the opportunity to book the suite including the jacuzzi and sauna. it had been 15 years i tried to book that specific room but each time it was not available or to expensive for 2 nights. Now the jacuzzi did not work, 1 of the 2 tv's did not work, no bathrobes available. i am happy with the discount given when checking in, but i would have preferred a communication in advance.

Dear Patrick V. M., Thank you for your feedback regarding your recent stay at ibis Styles Nivelles. We are pleased to hear that you found our staff friendly and that you were able to book the suite you desired. However, we sincerely apologize for the inconveniences you experienced with the jacuzzi and television, as well as the absence of bathrobes. We recognize the importance of timely communication regarding any issues and appreciate your understanding in this matter. Your comments are valuable to us as we strive to enhance our guests' experiences. Best regards, La réception Ibis Styles Nivelles

Other web-users rate our hotel

  • 287 reviews 9.1/10 Location
  • 856 reviews 6.8/10 Room
  • 532 reviews 8.3/10 Service
  • 27 reviews 5.6/10 WiFi
  • 504 reviews 7.4/10 Comfort
  • 444 reviews 8.1/10 Breakfast
  • 314 reviews 7.2/10 Cleanliness
  • 87 reviews 5/10 Food

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