Novotel Sydney Darling Square Hotel 4.5 stars

The place is close to shopping centres, train stations and a lot of restaurants with good reviews (all just walking distance).

Had an early check in which was great. Lovely room, top floor overlooking the Chinese Gardens. Some welcome gifts awaiting us. Had a not so pleasant experience at the Pumphouse Tavern (Too loud and noisy for us older folks) however rescued by Novotel staff who delivered drinks to our room. A lovely breakfast the next morning and a hassle free checkout. We would definitely recommend staying here.

Smooth check in, clean comfortable room 205. Unfortunately the view was over a very busy road, however, the noise was negligible later in the evening. Quite close to gym and pool so there was often noise from the hallway. Good service at foyer bar and good coffee. Friendly service at breakfast but order was mixed up and had to ask for it to be rectified. Room pass card didn’t work at 10:45am on morning of checkout so had to return to Reception for a new one and it didn’t work either so had to find a room attendant to let me in so I could pack and checkout.

Location was good. Room was good. Cleanliness great. Priority check guy wasn't very friendly or helpful. No complimentary water in room, Teas on offer weren't nice. No tourist info in rooms. Didn't like using QR code for restaurant info.

Hotel location was the main reason for this booking. Though the service and partnership with our Company was lacking. During the day Chris did a great job in keeping the service level, though the food service during morning break and lunch was quite average. Charging us $250 just to leave the coffee machine before and after morning break felt was abusive. Various people complained about quality of lunch, definitely not for a 5 star hotel. Pirelli wanted to set a fixed night rate for the entire year and have our colleagues from interstate and overseas always going to your hotel and this request was declined. Unfortunately we will have to partner with a different chain going forward, that would accept doing business with us.

Lovely hotel had a view overlooking Chinese Gardens. Great location close to light rail and surrounded by many restaurants. Would have been nice to have had a continental breakfast as well as the full breakfast

very good

Two nights in a pair of interconnecting rooms - total 5 people. Rooms were great for my family and I with plenty of room and good amenities. Staff at the front reception were great, friendly and helpful whenever we needed something. COVID protocols for things like the pool were easy to understand. Breakfast was great - only one issue though. The difference in service between the first morning and second morning for breakfast was significant. On the first morning we ordered straight away and the server went and fetched cold items (cereal) immediately - this is great for kids that can get fidgety if left too long. The rest of the food came quickly and it all ran very smooth. On the second morning, however it seemed to take quite a while to take our order, then we were left waiting for what seemed like ages for our food (drinks came promptly). The server who delivered our hot food had to be reminded that we were still waiting on cereal, which he got straight away. It's only a minor thing and, if the first morning hadn't been so flawless it probably wouldn't have been worth mentioning, but our expectations had been set.

We were overall very pleased with our stay. Perfect location, very clean and excellent friendly staff. Thank You

great

I enjoyed my two nights stay. The breakfast was fine but on the second day service was slow. The restaurant attached to it is not as good as the Hotel.

Stayed 2 nights over the Easter break and had another great stay. This is a really good hotel to stay in and we love it. Always well priced with breakfast included, nice new rooms, great location with the "Darling Square" night vibe, terrific pool and Gym, very friendly staff. Accor should be very proud of this hotel and we will be back for sure. Thank you to all the staff for making our stay another good one.

We had a lovely room overlooking the Chinese Gardens. Room was very clean & housekeeping did a great job every morning. The Pumphouse bar & restaurant next door is used for dinner. We had a lovely meal there one night & Accor pus members can use your discount there. Breakfast was in the hotel dining area & cooked to order which was excellent. All staff we encountered at reception & dining were extremely friendly & efficient. The hotel is close to Darling Harbour,China town,Haymarket & public transport. We had a lovely stay & will definitely return.

Easy walk from light rail. Good access when travelling to Sydney via train. Complimentary drinks to Accor members. No toaster was disappointing. Lovely shower and bathroom. Bed was very comfortable along with large TV which included Fox. Breakfast was nice and Pumphouse restaurant attached provided good food in a pub environment.

I booked this hotel as a surprise getaway after I proposed to my partner in the afternoon. I did request a nice view or have something special done for us at the hotel however we were not put in a nice view room and nothing was done special which was the letdown because we have celebrated other special days at other hotels and have also had something little done like a bottle or champagne to celebrate, some chocolates on the bed and even an upgraded room. I thought the note I left when I booked shouldn't have been missed but this may have been the case. Even when we checked in the staff member was not overly friendly.