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Novotel Sydney Darling Square Hotel 4.5 stars

Customer review rating 4.3/5 11,908 reviews
Novotel Sydney Darling Square
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+ 21 Services
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Room 1

Number of guests
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  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • Free WiFi in all the rooms

  • Close to ICC and public transport

  • Work space, cable TV, minibar

  • Wide choice of beverages, à la carte dining

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • SYD KINGSFORD SMITHPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Concierge
Leisure and activities
  • Pool
  • Fitness centre
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Sydney Darling Square

17 Little Pier Street
2000
darling harbour
australia

Tel: +61282174000

Fax: (+61)2/82174085

Contact email

Check-in from 14h00

Check out up to 11h00

  • LITTLE PIER STREET :   LITTLE PIER S ENTERTAINMENT CT

  • By plane

    SYD KINGSFORD SMITH At 8km / 4.97 miles - Shuttle paying

  • By boat

    DARLING HARBOUR At 0.5km / 0.31 miles

  • By boat

    SYDNEY HARBOUR At 1km / 0.31 miles

  • By car

    M4 At 9km / 0.31 miles

  • By car

    PACIFIC HIGHWAY At 3km / 0.31 miles

  • By train

    CENTRAL STATION At 0.5km / 0.31 miles

  • By train

    HARBOURLINK MONORAIL-HAYMARKET At 0.3km / 0.19 miles

  • By train

    METRO LIGHT RAIL At 0.2km / 0.12 miles

  • By train

    TOWNHALL At 0.4km / 0.31 miles

GPS :-33.87747, 151.202709

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

STANDARD ROOM, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 24m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

STANDARD ROOM, 2 Single Size Beds

  • Max. number of persons: 3
  • Area: From 24m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior King Room

  • Max. number of persons: 2
  • Area: From 26m²
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

DELUXE ROOM, Chinese Garden View, 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 26m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Nespresso machine(...)

Our restaurants and bars

PUMPHOUSE RESTAURANT & BAR

Type of cuisine: International

The Pumphouse restaurant and bar is a 110 year old heritage listed building. The open and inviting verandah brings the outside in. Offers a fresh and diverse menu.

Lunch

12:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Ps Wine

Photo non contractuelle / Strictly non binding

Ps Wine is a wine bar situated in the heart of Darling Square. Our signature small plate menus boasts flavors from the Mediterranean and Levant, with a rotating list of old and new world wine varietals and house cocktail creations.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 186 m²

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Novotel Sydney Darling Square

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

11,908 reviews

tripadvisor

TripAdvisor Rating 4.0/5

375 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Great view over a slice of green in the city

TripAdvisor rating 4.0/5

howardphillipj 21/02/2020 TripAdvisor review

The hotel staff were great to deal with: friendly, efficient, enthusiastic about the hotel and the surroundings. We had a deluxe room overlooking the Chinese Friendship Garden and it was well appointed. The bed was a little uncomfortable and we were unfortunately treated to the noise of traffic below. We could have foreseen this issue but perhaps triple glazing on that side of the building would help eliminate unwanted sound. Breakfast was fabulous for the choices, and the staff were so accommodating and cheerful

Dear howardphillipj, Thank you for sharing feedback on your experience, and we are glad you were made to feel so welcome by our team. We look forward to welcoming you back again as our guest. Regards Scott

Great service

Customer review rating 4.3/5

Mark Business - 20/02/2020 Confirmed reviews ALL

Due to a travel agent mistake I arrived without of booking. The receptionist handled this with aplomb. She convinced the manager to approve using the corporate rate instead of the walk up rate without me asking.

Dear Ckeary M., We very much appreciate your comments regarding your stay at the Novotel Sydney Darling Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for letting us know how the staff made a difficult situation as pleasant as possible. We appreciate you feed back. We hope you see you back at the hotel in the future for a much smoother stay. Sincerely, John Schreiber Assistant Manager Novotel Sydney Darling Square

Good location

Customer review rating 4.3/5

Bev W. Couples - 20/02/2020 Confirmed reviews ALL

My partner got stuck in the stair well for one hour and a half and had no way to get out .

Dear Beverly w., We very much appreciate your comments regarding your stay at the Novotel Sydney Darling Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are sorry to hear about the experience your partner had in our stair well. The stair well's are actually Emergency Fire Exits, that do not re-open once you pass through them as per Fire Regulations. We are in the process of improving our signage to make guests better aware and prevent these situations from occurring. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Schreiber Assistant Manager Novotel Sydney Darling Square

The room and the room service were great

Customer review rating 4.3/5

Anonymous Business - 20/02/2020 Confirmed reviews ALL

The room was lovely and the room service and room service staff were amazing. The only issue I had was that even though a work credit card was provided, I was asked for my personal credit card for the $1 authorisation and upon check out, the charges were all put to my personal card instead of the work card that was previously provided. This caused issued for me with using my card on the way home. I did ask when checking out that the card used was the work card and I was assured it was but this was not the case.

Dear Paula, We very much appreciate your comments regarding your stay at the Novotel Sydney Darling Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Furthermore, my apologies for the charge on your personal card - I have personally emailed you in regards to the same. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anuj Singh Front Office Manager Novotel Sydney Darling Square

Good stay

Customer review rating 4.3/5

Anonymous Business - 20/02/2020 Confirmed reviews ALL

Nice room, was a bit noisy as near freeway.

Dear Julia Dawn M., We very much appreciate your comments regarding your stay at the Novotel Sydney Darling Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would like to apologize for the issues you had with your stay. I will update your profile so if you decide to stay with us in the future, that you prefer a quieter room and to make sure that the invoice is emailed at the end of your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Schreiber Assistant Manager Novotel Sydney Darling Square

Excellent stay

Customer review rating 4.3/5

Kristen Couples - 20/02/2020 Confirmed reviews ALL

Location is excellent Nice clean and well presented hotel Staff were lovely

No hassle work trip

Customer review rating 4.3/5

Ange Business - 20/02/2020 Confirmed reviews ALL

Stayed at the hotel for a work related event. The room was very comfortable and staff friendly.

Dear Angela M., We very much appreciate your comments regarding your stay at the Novotel Sydney Darling Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your comments and we will look into the maintenance issue with the A/C. We hope your next visit will be as pleasant as the previous one. Sincerely, John Schreiber Assistant Manager Novotel Sydney Darling Square

GREAT LOCATION GREAT ROOM

Customer review rating 4.3/5

Chris Couples - 19/02/2020 Confirmed reviews ALL

Love this place ,good size room ,comfy bed,close to many attractions.

well located

Customer review rating 4.3/5

Anonymous Business - 19/02/2020 Confirmed reviews ALL

I was there for work to study so it all worked very well, expect it was slow at reception and they could not do any financials so a little annoying.

Enjoyable Stay

Customer review rating 4.3/5

David W. Couples - 19/02/2020 Confirmed reviews ALL

As an Accor member we were booked into the hotel promptly . As we arrived early we were able to leave our bags & return later . Service from staff at Desk & Restarant was efficient .

Well located

Customer review rating 4.3/5

Jenni H. Friends - 19/02/2020 Confirmed reviews ALL

Close to transport. Unfortunately we had booked for 2 nights and our flight was cancelled so had to forfeit one night accommodation. Rang the hotel to advise that we would be there next day. Turned up and they couldn’t find my booking. Annoyed after the flight cancellation this irritated me. After waiting for another 20 minutes finally was able to get to our room. On the positive side staff were apologetic and the facilities were good

Dear Jenni, Thank you for taking the time to tell us about your experience at the Novotel Sydney Darling Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have personally emailed you in regards to the review and the arrival experience - My sincere apologies for that. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anuj Singh Front Office Manager Novotel Sydney Darling Square

Well appointed

Customer review rating 4.3/5

Peter G. Couples - 19/02/2020 Confirmed reviews ALL

Very comfortable.

Customer review rating 4.3/5

Sam Business - 18/02/2020 Confirmed reviews ALL

Comfortable & friendly

Dear Samuel V., We very much appreciate your comments regarding your stay at the Novotel Sydney Darling Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Schreiber Assistant Manager Novotel Sydney Darling Square

Location ous great

Customer review rating 4.3/5

Greg Families - 18/02/2020 Confirmed reviews ALL

Really enjoyed the Novotel room was nice and confortable staff were lovely. Asked for some more tea bags which were brought up instantly.

Great spot

Customer review rating 4.3/5

Mark Friends - 18/02/2020 Confirmed reviews ALL

Nice two night stay . Recently refurbished hotel . Nice comfortable rooms.

Dear Mark C., We very much appreciate your comments regarding your stay at the Novotel Sydney Darling Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Schreiber Assistant Manager Novotel Sydney Darling Square

Very clean, modern and easy location

Customer review rating 4.3/5

Maree Couples - 18/02/2020 Confirmed reviews ALL

Our stay was quite pleasant, we found it very central to where we needed to go, our room was extremely clean and modern. my husband was a little disappointed as we were celebrating our wedding anniversary, he had called to see if a bottle of wine could have been left for me as I arrived earlier than he did, there was a lovely card left but no wine, may be next time. Overall very enjoyable.

Great spot

Customer review rating 4.3/5

Colin Couples - 18/02/2020 Confirmed reviews ALL

The motel is situated in a great spot for access to all of Sydney's main attractions and transport

Dear Colin W., We very much appreciate your comments regarding your stay at the Novotel Sydney Darling Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Schreiber Assistant Manager Novotel Sydney Darling Square

Hotel is well located within walking distance of Darling Harbour, George Street etc. Rooms are comfortable.

Customer review rating 4.3/5

Tony S. Business - 18/02/2020 Confirmed reviews ALL

Have stayed here previously and staff were extremely helpful as usual. The Hotel is in a great position and easy walking distance to most things.

Wonderful Stay

Customer review rating 4.3/5

James Couples - 18/02/2020 Confirmed reviews ALL

The staff were very friendly and helpful and our room was spotlessly clean!

Dear James P., We very much appreciate your comments regarding your stay at the Novotel Sydney Darling Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Schreiber Assistant Manager Novotel Sydney Darling Square

Excellent location, great room & amenities

Customer review rating 4.3/5

Suzie Couples - 18/02/2020 Confirmed reviews ALL

Great customer service throughout stay

Dear Susanna L., We very much appreciate your comments regarding your stay at the Novotel Sydney Darling Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Schreiber Assistant Manager Novotel Sydney Darling Square
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