Novotel Sydney Darling Square 4.5 stars

Customer review rating (ALL Rating) 4.4/5 3,002 reviews

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17 Little Pier Street, 2000 DARLING HARBOUR, Australia

Description

Hotel extras

  • 24-hour reception, and free Wi-Fi.

  • Wide choice of beverages and à la carte dining available.

  • Overlooking the Chinese Gardens of Friendship-enjoy views of nature in the heart of the city.

  • Temperature controlled Indoor Pool & Gymnasium.

  • Close to ICC Sydney and public transportation.

Our accommodation(s)

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Hotel location

Novotel Sydney Darling Square

17 Little Pier Street
2000 DARLING HARBOUR
Australia

GPS:-33.87747, 151.202709

Telephone
Fax +61 2 8217 4085

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

PUMPHOUSE RESTAURANT and BAR

Located at the heart of Darling Square, Pumphouse Bar and Restaurant now serves and produces a range of different craft and premium brews, and sells bespoke wines to add a little theatre to the Pumphouse experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,002 reviews

Customer review rating 2.0/5

Manish Y. Couples - Confirmed reviews ALL

What was expected to be a refined 4.5-star luxury experience ultimately resembled a modest bed-and-breakfast stay. The sole redeeming feature was the location. While the staff were consistently polite and courteous, overall hospitality and service standards were underwhelming. The value proposition did not align with the price point, resulting in significant disappointment. A few specific observations: 1. Housekeeping capacity appears constrained; rooms are not serviced if vacated later in the afternoon due to limited staffing. 2. The overnight menu is restricted and subject to availability. A $5 tray charge applies, yet no additional accompaniments or condiments are provided. 3. Complimentary drinking water is not supplied in-room. Guests are expected to bring their own bottles and refill from a lobby water filter. 4. Room dimensions are average and comparable to those of budget-category hotels. Greater transparency around these service limitations and amenities would have enabled guests to make a more informed booking decision.

Customer review rating 4.5/5

Stephanie Y. Families - Confirmed reviews ALL

Very clean rooms. Kudos to the housekeeping team! Lovely and friendly front office staff. Minor point for improvement is to upgrade the bathrooms as it has a weird funky smell.

Dear Stephanie, We are grateful for the time you took to review your recent visit. It’s wonderful to hear you had a positive stay at Novotel Sydney Darling Square. We’re delighted our housekeeping team’s efforts contributed to your comfort, and that our front office staff made you feel welcome during your family trip. Your kind words mean a lot to us as we strive to create memorable moments for our guests. That said, we note your feedback about in-room water options. While we provide filtered water stations on each floor to support our sustainability goals, we’ll explore additional ways to enhance guest convenience in this area. Finally, we’re thrilled you found our modern rooms comfortable. We hope the central Darling Square location allowed your family to easily explore nearby attractions like Darling Harbour and Chinatown during your Sydney adventure. We hope to welcome you back for an improved stay in the future! Best wishes, Matthew Hill, General Manager

Customer review rating 5.0/5

Aleisha B. Business - Confirmed reviews ALL

One negative is that there is a man that sits close to the hotel, not on your property but constantly harasses your guests, he does push up (likely you know who this is) He makes the stay uncomfortable.

Dear Aleisha, Many thanks for your valuable feedback. We are thrilled to hear you enjoyed your stay at Novotel Sydney Darling Square. Our team takes pride in providing warm and attentive service, and it’s wonderful to know this contributed to your positive experience. We’re also glad our central location in Darling Harbour added convenience to your business trip. That said, we deeply regret the discomfort caused by the incident outside our premises. While this occurred beyond our property, the safety and comfort of our guests are always our priority, and we will liaise with local authorities to address such concerns. Additionally, we acknowledge your feedback regarding the check-in process and will explore ways to streamline this for smoother arrivals. Finally, we’re delighted that our hotel’s offerings met your expectations overall. Situated steps from Sydney’s vibrant attractions, we aim to be a welcoming base for all our guests. We all hope to welcome you back. Best wishes, Matthew Hill, General Manager

Customer review rating 5.0/5

Helen M. P. Business - Confirmed reviews ALL

Great location

Dear Helen M., We appreciate your kind review. We are delighted to hear that your stay at Novotel Sydney Darling Square was comfortable. Our team values your feedback and is thrilled you had a great experience. We appreciate your kind words about our convenient location and the ease of your booking process. It’s fantastic that you found both aspects to your liking, making your business trip smoother. Still, we regret any inconvenience caused by the internet speed during your visit. We are constantly reviewing our services to ensure they meet our guests’ expectations, and your input helps us focus on areas needing attention. Lastly, we’re glad our loyalty program resonated with you. Your Classic status allows us to offer tailored benefits, and we hope to welcome you back soon to enjoy them again. We look forward to welcoming you back for another memorable stay in the future. Kind regards, Matthew Hill, General Manager

Customer review rating 1.5/5

Jonathan M. Business - Confirmed reviews ALL

Everytime stay with you I have to follow up to get receipts & spend 15-20 minutes on hold waiting to speak to someone to get an invoice sent that should be done as soon as checkout is completed

Dear Jonathan, We appreciate your feedback and regret that your experience fell short. We are pleased to know you found our check-out and departure process convenient and efficient. Our team strives to ensure a smooth experience as you conclude your visit. We sincerely apologize for the delay in providing your invoice upon check-out. Your feedback highlights an area where we can enhance our administrative processes, and we will review our procedures to ensure future guests receive documentation promptly. Nonetheless, we are delighted that our central location in Darling Harbour contributed positively to your stay. Being steps away from ICC Sydney and surrounded by vibrant dining and entertainment options is something many of our business guests appreciate. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Kind regards, Matthew Hill, General Manager

Other web-users rate our hotel

  • 1,694 reviews 9.5/10 Location
  • 1,689 reviews 7.7/10 Room
  • 1,699 reviews 8.1/10 Service
  • 36 reviews 4.3/10 WiFi
  • 738 reviews 8/10 Cleanliness
  • 530 reviews 7/10 Breakfast
  • 351 reviews 8.5/10 Vibe
  • 57 reviews 4/10 Wellness Area

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