Novotel Sydney Darling Square Hotel 4.5 stars

Customer review rating 4.3/5 12,356 reviews

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Novotel Sydney Darling Square
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Hotel extras

  • Free WiFi in all the rooms

  • Close to ICC and public transport

  • Work space, cable TV

  • Wide choice of beverages, à la carte dining

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • SYD KINGSFORD SMITHPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Concierge
Leisure and activities
  • Pool
  • Fitness centre
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Conventions hotel
  • Copy/print service available
Information message

Hotel location

Novotel Sydney Darling Square

17 Little Pier Street
2000
darling harbour
australia

Tel: +61282174000

Fax: (+61)2/82174085

Check-in from 14h00

Check out up to 11h00

  • LITTLE PIER STREET :  LITTLE PIER S ENTERTAINMENT CT

  • By plane

    SYD KINGSFORD SMITH At 8km / 4.97 miles - Shuttle paying

  • By boat

    DARLING HARBOUR At 0.5km / 0.31 miles

  • By boat

    SYDNEY HARBOUR At 1km / 0.31 miles

  • By car

    M4 At 9km / 0.31 miles

  • By car

    PACIFIC HIGHWAY At 3km / 0.31 miles

  • By train

    CENTRAL STATION At 0.5km / 0.31 miles

  • By train

    HARBOURLINK MONORAIL-HAYMARKET At 0.3km / 0.19 miles

  • By train

    METRO LIGHT RAIL At 0.2km / 0.12 miles

  • By train

    TOWNHALL At 0.4km / 0.31 miles

GPS :-33.87747, 151.202709

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

SUPERIOR ROOM, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 24 / 258 sq ft
  • Views: City View, Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

SUPERIOR ROOM, 2 Single Size Beds

  • Max. number of persons: 3
  • Area: From 24 / 258 sq ft
  • Views: Park view, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

DELUXE ROOM, City View, 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

EXECUTIVE ROOM, Chinese Garden View, 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

STANDARD ROOM, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 24 / 258 sq ft
  • Views: Garden View, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

STANDARD ROOM, 2 Single Size Beds

  • Max. number of persons: 3
  • Area: From 24 / 258 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior King Room

  • Max. number of persons: 3
  • Area: From 21 / 226 sq ft
Rooms

Our restaurants and bars

PUMPHOUSE RESTAURANT & BAR

Type of cuisine: International

Inspired by its history as one of Sydney's first microbreweries, located right in the heart of Darling Harbour, the Pumphouse Sydney consistently stocks an evolving and diverse beer selection tailored to quench the thirst of beer lovers and novices alike.

Lunch

12:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Ps Wine

Non contractual photo

Ps Wine is a wine bar situated in the heart of Darling Square. Our signature small plate menus boasts flavors from the Mediterranean and Levant, with a rotating list of old and new world wine varietals and house cocktail creations.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 186

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Novotel Sydney Darling Square

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

12,356 reviews

tripadvisor

TripAdvisor Rating 4.0/5

398 reviews

As always, first class....

TripAdvisor rating 4.0/5

Gordon W 26/11/2020 TripAdvisor review

We stayed one night here for a nearby theatre event. Great staff. Great rooms. It's still our favourite Sydney hotel. The neighbourhood has lots of great eateries and drinkeries - but forget the pumphouse next door - tired and dirty bar/bistro. That part doesn't live up to the quality of the rest of the hotel.

Thanks for your note Gordon W, We're so pleased you enjoyed your time with us, and look forward to welcoming you back again. Thanks for your comments concerning Pumphouse - we look forward to sharing exciting updates on this iconic venue soon. Regards Scott

Well located. Helpful & friendly staff

Customer review rating 4.3/5

Ian Solo - 24/11/2020 Confirmed reviews ALL

Excellent. Very well located, clean, helpful & friendly staff.

Dear Ian, We very much appreciate your comments regarding your stay at the Novotel Sydney Darling Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff especially Kristina as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anuj Singh Front Office Manager Novotel Sydney Darling Square

Excellent stay, service was excellent!!

Customer review rating 4.3/5

Diana N. Friends - 24/11/2020 Confirmed reviews ALL

the reception was very welcoming, the room was clean and the bedding, mattress and pillows were very comfortable. an overall very satisfying experience - thank you :)

Dear Diana, We very much appreciate your comments regarding your stay at the Novotel Sydney Darling Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anuj Singh Front Office Manager Novotel Sydney Darling Square

Very pleasant stay

Customer review rating 4.3/5

Walter M. Friends - 24/11/2020 Confirmed reviews ALL

The renovations are very nice and the staff friendly

Dear Walter, We very much appreciate your comments regarding your stay at the Novotel Sydney Darling Square. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another lovely stay with us. Anuj Singh Front Office Manager Novotel Sydney Darling Square

Good stay

Customer review rating 4.3/5

Agnes J. Couples - 24/11/2020 Confirmed reviews ALL

Lovely hotel, lovely room, the only negative is the dining experience The Pumphouse has nice food, but the ambiance and atmosphere is loud, unfortunately not a pleasant experience, so much so we dined at the Tapas bar on the second night just opposite

Dear Agnes, We very much appreciate your comments regarding your stay at the Novotel Sydney Darling Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Furthermore, In regards to your feedback regarding Pumphouse; I have personally shared the concerns to our Food & Beverage Manager to ensure a cohesive review is undertaken. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anuj Singh Front Office Manager Novotel Sydney Darling Square

Room, Location and Service

Customer review rating 4.3/5

Flora V. Couples - 23/11/2020 Confirmed reviews ALL

Outstanding customer service when we could not locate the building on our navigator followed by directions into the hotel from the car park which went above and beyond. Very friendly and understanding. The room was perfectly appointed and good quality. Would highly recommend

Dear Ms V., Thank you for choosing to stay with us recently, and taking time to share feedback on your stay. We very much appreciate your kind comments. It is always a pleasure to hear that you enjoyed your stay with us. I was pleased to see our team had a impact on your stay . I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Blake Stevenson Duty Manager Novotel Sydney Darling Square

Well located

Customer review rating 4.3/5

Anonymous Families - 23/11/2020 Confirmed reviews ALL

Staff we’re helpful. Just the swimming pool experience wasn’t really satisfied.

Dear Nathalie, We very much appreciate your comments regarding your stay at the Novotel Sydney Darling Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding the pool, we are trying our best to operate it within the guidelines prescribed by NSW Health. Due to the strict capacity regulations - Controlling the access to the pool and having sessions on a time limit was the best possible way for us to ensure the service can be extended to the maximum number of guests in a safe, secure and efficient manner. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anuj Singh Front Office Manager Novotel Sydney Darling Square

Warm and friendly staff

Customer review rating 4.3/5

Michael W. Solo - 22/11/2020 Confirmed reviews ALL

All always find staff at Novotel properties to be friendly and helpful, Novotel Sydney Darling Harbour is no exception !

Dear Mr W., Thank you for choosing to stay with us recently, and taking time to share feedback on your stay. We very much appreciate your kind comments. It is always a pleasure to see that you enjoyed your stay with us. I was pleased to see our team had a positive impact on your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Blake Stevenson Duty Manager Novotel Sydney Darling Square

Friendly Staff

Customer review rating 4.3/5

Deb Solo - 22/11/2020 Confirmed reviews ALL

The hotel is located in the middle of Darling Square with great access to restaurants and public transport. Recently renovated, the rooms were fresh and comfortable. The staff were very friendly.

Dear Ms S., Thank you for choosing to stay with us recently, and taking time to share feedback on your stay. We very much appreciate your kind comments. It is always a pleasure to hear that you enjoyed your stay with us. I was pleased to see you had a clean and fresh stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Blake Stevenson Duty Manager Novotel Sydney Darling Square

Another Great Stay

Customer review rating 4.3/5

Steve P. Solo - 20/11/2020 Confirmed reviews ALL

As always a welcome stay. Staff were pleasant and helpful as always. A great top floor room facing the Chinese Gardens and Darling Harbour. Room was spotless and well serviced. Look forward to returning soon.

Dear Mr P., Thank you for choosing to stay with us recently, and taking time to share feedback on your stay. We very much appreciate your kind comments. It is always a pleasure to see that you enjoyed your stay with us. I was pleased to see our team had an impact on another great stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Blake Stevenson Duty Manager Novotel Sydney Darling Square

Great Location, Helpful Friendly Staff

Customer review rating 4.3/5

Paddy Solo - 20/11/2020 Confirmed reviews ALL

Within the constraints imposed by COVID19, the hotel provides excellent accommodation and services. Off site parking is close by and, while it seems expensive, it conveniently meets the need. The rooms are excellent - a good range of well located power outlets including USB outlets for phone charging is a welcome recognition of today's needs. The absence of a mini bar and snack choices is, presumably, due to COVID19 and will be welcome if returned when possible as would delivery (early) of morning newspapers.

Dear Paddy, Thank you for choosing to stay with us recently, and taking time to share feedback on your stay. We very much appreciate your kind comments. It is always a pleasure to see that you enjoyed your stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Blake Stevenson Duty Manager Novotel Sydney Darling Square

Good stay

Customer review rating 4.3/5

Sam W. Business - 19/11/2020 Confirmed reviews ALL

Good accommodation and excellent services

Dear Mr W., Thank you for choosing to stay with us recently, and taking time to share feedback on your stay. We very much appreciate your kind comments. It is always a pleasure to see that you enjoyed your stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Blake Stevenson Duty Manager Novotel Sydney Darling Square

Good location

Customer review rating 4.3/5

Ian Couples - 18/11/2020 Confirmed reviews ALL

Pleasant stay few steps to the pump house and Japanese garden Nice breakfast good view nice clean and comfortable room

Dear Ian, Thank you for choosing to stay with us recently, and taking time to share feedback on your stay. We very much appreciate your kind comments. It is always a pleasure to see that you enjoyed your stay with us. I was pleased to hear you had a comfortable stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Blake Stevenson Duty Manager Novotel Sydney Darling Square

Well located

Customer review rating 4.3/5

Gillian A. M. C. Business - 18/11/2020 Confirmed reviews ALL

Just an overnight and everything was fine

Dear Michael & Gillian, Thank you for choosing to stay with us recently, and taking time to share feedback on your stay. We very much appreciate your kind comments. It is always a pleasure to see that you enjoyed your stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Blake Stevenson Duty Manager Novotel Sydney Darling Square

Very accommodating - awesome location

Customer review rating 4.3/5

Christie Families - 17/11/2020 Confirmed reviews ALL

My husband, 4 year old and I stayed at Novotel Darling Square on the weekend and had a fantastic time. The location was perfect with plenty of places to eat out, close to an amazing park with water play for my son, walking distance to the aquarium and other interesting sites (Market City, CBD, Chinese Gardens, etc). The staff were very helpful - remembering what my son had for breakfast the day before and having that ready for us quickly, the breakfast was delicious and I was happy to have it included in the package! Parking, whilst offsite, was nearby and convenient - we could unload the car at the door, drive around and park and it was a short walk back to the hotel. They had great COVID safe practices in place - sanitizer available at multiple points, restricted numbers in the pool and gym, distancing in the restaurant (set times to attend). We felt very safe. I highly recommend this hotel for couples and families! Or even if you were travelling on business. We didn't explore the babysitting option that was available on request - that would be my only regret!

Dear Christie, Thank you for choosing to stay with us recently, and taking time to share feedback on your stay. We very much appreciate your kind comments. It is always a pleasure to see that you enjoyed your stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Blake Stevenson Duty Manager Novotel Sydney Darling Square

Great location very average cleaning and breakfast

Customer review rating 4.3/5

Jayne E. Friends - 17/11/2020 Confirmed reviews ALL

Pleasing checkin and really great location. King suite had a great bed and pillows but way too small bathroom and a basic thing like a shower cap not provided. Bath gel didn’t work it was broken, soap not replaced in the room, dirty towels left in room but fresh towels given??? Why. We booked a luxury escape and were given the$30 voucher. The pump house would only accept it for1 beer not $30 we felt ripped off. Breakfast only had one healthy option avocado no fruit or yoghurt or cereal on offer at all. Disappointing these kind of ruined the experience

Dear Jayne E., We appreciate your comments regarding your stay here at Novotel Sydney Darling Square, and are sorry to learn your stay didn't meet expectations in all areas. We have taken opportunity to review your comments with our team. Your feedback has enabled us to further refine our product and service offering to provide the best possible experience for our guests. Thank you again for sharing your experience, and we trust your next stay exceed expectations on all levels. Sincerely, Scott

Great location

Customer review rating 4.3/5

Ian Couples - 16/11/2020 Confirmed reviews ALL

Had a great stay, rooms are really comfortable, great customer service by the young man checking us in! Unfortunately I didn’t get his name, excellent customer service made us feel very welcomed. Hotel is situated in a great spot!

Dear Ian, Thank you for choosing to stay with us recently, and taking time to share feedback on your stay. We very much appreciate your kind comments. It is always a pleasure to see that you enjoyed your stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Blake Stevenson Duty Manager Novotel Sydney Darling Square

Fantastic modern facilities with a great location

Customer review rating 4.3/5

Raven Couples - 16/11/2020 Confirmed reviews ALL

Novotel Sydney Darling Square was fantastic in accommodating my partner and I for our 5 year anniversary. Staff were very warm and professional from start to end. Novotel Darling Square made sure our stay was pleasant and I would recommend this hotel to anyone. Facilities were clean and modern. Location was fantastic in the heart of the city with lively eateries only a stone throw away. Thank you for having us Novotel Sydney Darling Square, we look forward to staying with you again in future :)

Dear Raven, Thank you for choosing to stay with us recently, and taking time to share feedback on your stay. And congratulations once again on you 5th anniversary. It is always a pleasure to see that you enjoyed your stay with us. I was pleased to see our location and team had a positive impact. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Blake Stevenson Duty Manager Novotel Sydney Darling Square

Biz One Nighter

TripAdvisor rating 4.0/5

pas73930 14/11/2020 TripAdvisor review

Smooth Checkin, Quiet room as we like it. Had to check Out early as we had meetings to attend. But we wanted to leave late. Reception kept our room so we could shower and freshen up before 3.5 hour drive home. Yes not busy due to COVID but staff were great to help out and understand to give us some relax time after Biz. Centre of Sydney so easy walk & trams get you there quick. Thankyou.

Loved our stay at Novotel Darling Square

Customer review rating 4.3/5

N J. Couples - 12/11/2020 Confirmed reviews ALL

Everything was perfect for our stay. The staff were very friendly and helpful. The extras included in the the holiday saver package were great.

Dear Mr J., Thank you for choosing to stay with us recently, and taking time to share feedback on your stay. We very much appreciate your kind comments. It is always a pleasure to see that you enjoyed your stay with us. I was pleased to see you had a perfect stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Blake Stevenson Duty Manager Novotel Sydney Darling Square

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