Novotel Sydney Darling Square 4.5 stars

Customer review rating (ALL Rating) 4.4/5 2,977 reviews

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17 Little Pier Street, 2000 DARLING HARBOUR, Australia

Description

Hotel extras

  • Stroll to ICC, TikTok Entertainment Centre, Chinatown, Darling Harbour and much more.

  • Enjoy craft beers and bespoke wines at Pumphouse Bar & Restaurant.

  • Overlooking the Chinese Gardens of Friendship-enjoy views of nature in the heart of the city.

  • Temperature controlled Indoor Lap Pool & Gymnasium.

  • Complimentary Wi-Fi for ALL!

Our accommodation(s)

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Hotel location

Novotel Sydney Darling Square

17 Little Pier Street
2000 DARLING HARBOUR
Australia

GPS:-33.87747, 151.202709

Telephone
Fax +61 2 8217 4085

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

PUMPHOUSE RESTAURANT and BAR

Located at the heart of Darling Square, Pumphouse Bar and Restaurant now serves and produces a range of different craft and premium brews, and sells bespoke wines to add a little theatre to the Pumphouse experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,977 reviews

Customer review rating 4.0/5

Sharon N. Families - Confirmed reviews ALL

Location was fantastic, walking distance to all activities in Sydney CBD and Darling Harbour. Room was quite small.

Dear Sharon, We really appreciate your feedback. We are delighted to know that our central location provided convenient access to Sydney’s attractions, enhancing your family trip. However, we sincerely regret that some aspects of your stay did not meet your expectations. Our team is committed to addressing maintenance concerns promptly, and your feedback about the bathroom has been noted for immediate attention. We also acknowledge your comments regarding the priority desk and will review our processes to ensure smoother operations. Nonetheless, we are thrilled that you found our proximity to Darling Harbour and the CBD beneficial for your explorations. We hope the dining options at Pumphouse Sydney and comfortable amenities added some memorable moments to your visit. We do hope to have the opportunity to welcome you back in the future. Best regards, Matthew Hill, General Manager

Customer review rating 1.5/5

Shane S. Families - Confirmed reviews ALL

Upon arrival at reception I was quizzed on payment for the booking, the staff member claimed they had not received payment and tried to charge me again. When I explained I booked via booking.com and showed proof of transaction I was dismissed and told 'well we'll just have to take your word for it then' before being led to a subpar room. The room we were allocated had a double bed on a lower level. I had to go back down to reception and once again 'prove' I had in fact booked a Superior King Room. I explained it was a special birthday stay for my daughter so we couldn't both fit in a double bed - to which they offered a solution of 'wheeling a spare mattress' into the room. After a bit of back and forth they finally agreed to move us into a room on a higher level with a King Size Bed. I was made to feel like an inconvenience for simply requesting to be put in a room we paid for. Overall the experience has left a bad taste in my mouth, staff were not asked to go above and beyond - merely to provide what was paid for, attitude of your staff definitely has room for major improvement.

Dear Shane, Thank you for taking the time to share your feedback with us. We sincerely apologize for the challenges you encountered during check-in and the initial room allocation. Ensuring accurate and efficient service from our team is something we take seriously, and we regret any frustration caused by the need to resolve billing discrepancies. While we were able to accommodate your request for the King room, it is clear our communication fell short of the professionalism you deserve. Our staff is regularly trained to handle third-party bookings with care, and we will reinforce this to prevent similar situations. We also regret the impression that your concerns were met with reluctance. Addressing special occasions like your daughter’s birthday is important to us, and we are addressing this feedback with the team to emphasize empathy in guest interactions. Thank you for acknowledging the cleanliness of your room, which reflects our daily housekeeping standards. We hope we can provide you with an improved stay in the future. Kind regards, Matthew Hill, General Manager

Customer review rating 5.0/5

Maria D. R. M. P. J. Business - Confirmed reviews ALL

nice and easy stay

Dear Maria, Thank you for taking the time to share your thoughts. We are thrilled to hear you had a seamless experience at Novotel Sydney Darling Square. It’s wonderful that our central location and your stay met your expectations. As a valued ALL, Accor Live Limitless member, we appreciate your continued loyalty and perfect recommendation scores. We hope you discovered the convenience of being steps from ICC Sydney and the vibrant Darling Square precinct during your business trip. We look forward to welcoming you back for another memorable stay in the future. Kind regards, Matthew Hill, General Manager

Customer review rating 4.0/5

Chee M. T. Couples - Confirmed reviews ALL

My wife & I happy to stay here for 2 nights. Excellent location and short walk to city centre, Chinatown, Darling Harbour and transport. The room is clean and we were given a room on the top floor. Views are nice. I give a score of 8 because I asked them to make the room but it wasn’t done. Or else it would have been a 10.

Dear Chee m., Thank you for positively reviewing your visit. We are delighted to hear you appreciated our prime location near Darling Harbour and Chinatown, along with the convenience of nearby transport links. That said, we regret the oversight with your room service and the internet speed during your stay. Please know our team is always available to assist with any requests during your visit to ensure expectations are met. Finally, it’s wonderful that you enjoyed the views from your top-floor room and found it comfortable. We value your loyalty as a Platinum member and look forward to welcoming you back for an even smoother experience. All of the team very much hope that we will have the chance to see you again very soon. Kind regards, Matthew Hill, General Manager

Customer review rating 4.5/5

Paul H. Business - Confirmed reviews ALL

Great

Dear Paul, Thank you very much for your kind feedback. We are delighted to hear you found your stay at Novotel Sydney Darling Square comfortable. Our team strives to provide a welcoming environment for all our guests, and it’s rewarding to know your experience reflected this commitment. We also appreciate your kind rating and are glad the modern amenities and convenient location near Darling Square added to your positive stay. Thank you for choosing us for your business trip. We hope to welcome you back soon. Best wishes, Matthew Hill, General Manager

Other web-users rate our hotel

  • 1,633 reviews 9.5/10 Location
  • 1,631 reviews 7.8/10 Room
  • 1,628 reviews 8.1/10 Service
  • 37 reviews 5.5/10 WiFi
  • 690 reviews 8/10 Cleanliness
  • 520 reviews 7.1/10 Breakfast
  • 385 reviews 6.7/10 Amenities
  • 332 reviews 8.4/10 Vibe

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