Novotel Sydney Darling Square 4.5 stars

Customer review rating (ALL Rating) 4.4/5 2,998 reviews

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Description

Hotel extras

  • 24-hour reception, and free Wi-Fi.

  • Wide choice of beverages and à la carte dining available.

  • Overlooking the Chinese Gardens of Friendship-enjoy views of nature in the heart of the city.

  • Temperature controlled Indoor Pool & Gymnasium.

  • Close to ICC Sydney and public transportation.

Our accommodation(s)

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Hotel location

Novotel Sydney Darling Square

17 Little Pier Street
2000 DARLING HARBOUR
Australia

GPS:-33.87747, 151.202709

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

PUMPHOUSE RESTAURANT and BAR

Located at the heart of Darling Square, Pumphouse Bar and Restaurant now serves and produces a range of different craft and premium brews, and sells bespoke wines to add a little theatre to the Pumphouse experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  2,998 reviews

Customer review rating 4.5/5

Macknamara K. Business - Confirmed reviews ALL

Not directly Novotel, but Ubers seemed to have difficulty finding us due to road closures.

Dear K., Please accept our sincere thanks for this glowing review. It is wonderful to hear you enjoyed your stay at Novotel Sydney Darling Square. We are delighted our modern rooms provided a comfortable space for your business trip. Your mention of the air conditioning and bed quality is especially encouraging as we strive for consistent comfort. That said, we understand the challenges with the surrounding road closures during your visit and regret any inconvenience caused. Our team is always ready to assist with navigating the area and ensuring smooth arrivals. Finally, we’re glad our central location near ICC Sydney and Darling Square’s vibrant dining scene added convenience to your experience. The proximity to key business hubs makes us a popular choice for professionals like you. It would be our pleasure to have you return on another occasion. Very best wishes, Matthew Hill, General Manager

Customer review rating 5.0/5

Amanda W. Business - Confirmed reviews ALL

Everything is extremely well catered for. Location is fabulous - staff were very helpful with everything and amenities are brilliant. Couldnt recommend more.

Dear Amanda, Please accept our sincere thanks for this glowing review. We are thrilled to hear your stay with us was so enjoyable. Our team takes pride in delivering attentive service, and it’s wonderful you found our amenities and central location in Darling Harbour enhanced your visit. Being steps from the ICC Sydney and Darling Square’s vibrant offerings adds convenience we know business travelers value. Your recommendation means the world to us, and we’d love to welcome you back whenever work brings you to Sydney. We look forward to welcoming you back. Kind regards, Matthew Hill, General Manager

Customer review rating 4.0/5

Louise R. Business - Confirmed reviews ALL

The hotel staff are lovely and the hotel itself is great. Room was clean & well equipped. Only negative was the bed. Rough sheets & the mattress was way too hard. Pillows were also not great. Ended up with sore neck, shoulders & back. Had one pillowcase that was different to the rest & was actually soft enough to sleep on, luckily. Not ideal when on a work trip & needing to be well rested.

Dear Louise, Thank you for your kind review. We are delighted to hear that you found our team welcoming and appreciated the cleanliness and amenities of your room during your business trip. Our central location in Darling Square is designed to provide convenience for professionals like yourself, and we’re glad it contributed positively to your stay. That said, we sincerely regret that the comfort of your bed did not meet your expectations. Our commitment to guest comfort includes offering different pillow options upon request. Nonetheless, we’re pleased that certain aspects of your room setup were to your liking and hope you enjoyed exploring the nearby ICC Sydney and our Pumphouse Bar, known for its craft beers. We hope to have the opportunity to welcome you back in the future for an improved experience. Kind regards, Matthew Hill, General Manager

Customer review rating 4.5/5

Peter M. Business - Confirmed reviews ALL

Everyone was polite and engaging

Dear Peter, Thank you for choosing our hotel. We are delighted to hear that your stay at Novotel Sydney Darling Square was comfortable. It is wonderful to know our team’s politeness and engagement contributed positively to your experience. We take pride in delivering service that makes every guest feel valued, especially during business trips. Our commitment to sustainable practices and modern amenities, like our indoor heated pool and Pumphouse Sydney’s craft beers, aims to enhance every visit. We hope you found our proximity to ICC Sydney convenient for your needs. We hope to be able to welcome you back in the future. Best regards, Matthew Hill, General Manager

Customer review rating 2.0/5

Burke M. A. Business - Confirmed reviews ALL

nothing special

Dear Burke M., Thank you for sharing your point of view. We sincerely regret that your recent experience did not reflect the high standards we strive to maintain. As a Gold Accor member, your loyalty is greatly valued, and we are disappointed we missed opportunities to acknowledge your status during your stay. Our team aims to provide personalized service that recognizes each guest’s membership benefits. We will review our recognition protocols with staff to better honor our loyal guests’ preferences in future interactions. We hope to welcome you back in the future. Best regards, Matthew Hill, General Manager

Other web-users rate our hotel

  • 1,685 reviews 9.5/10 Location
  • 1,664 reviews 7.8/10 Room
  • 1,669 reviews 8.1/10 Service
  • 38 reviews 5.2/10 WiFi
  • 712 reviews 7.9/10 Cleanliness
  • 533 reviews 7.1/10 Breakfast
  • 352 reviews 8.4/10 Vibe

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