Dear Matthew K., Thank you so much for your great review on your stay, it is lovely to hear that you had a great time staying at Novotel Sydney Darling Square and the hotel location being very convenient to you. We are currently recovering from COVID and working on our staffing level, once we have enough manpower we will reopen the lobby bar. At the time being the drink vouchers can be redeemed at the Pumphouse, our bar, and in the breakfast restaurant. I have added a note in your profile to issue you 2 extra drink vouchers on your next stay, please use the same email address to make the booking, in that way we can find your previous booking and notes. By the time the lobby bar is reopened we hope to welcome you back to enjoy the welcome drinks! With regards to the gym size, your feedback is important to us and will be taken into account. We collect similar feedbacks, where appropriate we will bring those into management's attention and address them. Once again, you feedback is important to us and we are glad to learn that your stay was satisfying. We look forward to welcoming you back in the future. Sincerely, Steffi Assistant Manager

Dear Philip H., Thank you for responding to our guest survey and for taking the time to provide us with your feedback on your experience. I am thrilled to learn that you enjoyed the customer service we provided, your kind words will be shared with the team and I am sure this fuels us in striving to provide continued excellent guest experience! It is also lovely that you noticed the hand sanitiser installed in the public area in an effort to help keep everyone clean and safe! I look forward to having the opportunity to welcome you back in the future! Sincerely, Steffi Assistant Manager

Dear George C., Thank you for taking your time to respond to ur guest survey and I am very pleased to learn that you had a great experinece in novotel Sydney Darling Square. I am particularly thrilled to read your comments about our lovely team! Your kind words will be shared and will definitely become our motivation to contunue to deliver high quality customer services. It is also apprciated that you share with us the room was up to your standard as well as the hotel loction being convenient to you. I would also like to take this opportunity to congratulate on your 35th anniversary! Typically we send a bottle of wine to our guest on special occassion. My recommendation is to put a note on the reseravation, we are more than happy to arrange in advance. Otherwise, we would have offered that on check in. Again, we truly appreciate you sharing your great experience with us and i look forward to welcoming you soon! Hopefuly we will be able to host you on your next special occassion! Sincerely, Steffi Assistant Manager

Dear Sonia G., Thank you so much for your great review on your stay, I am so pleased that you had a great time staying at Novotel Sydney Darling Square and the hotel location being very convenient to you. If you would like to provide further comments please feel free to reach out and I look forward to having the opportunity to welcome you back in the future! Sincerely, Steffi Assistant Manager

Dear Katrine H., Thank you so much for your great review on your stay, I am so pleased that you enjoyed your experience at Novotel Sydney Darling Square with the customer service being satisfying for you and the room has been up to your standard. Your kind words will be shared with the team and I am sure they will support us to deliver continued excellent customer service! I look forward to having the opportunity to welcome you back in the future! Sincerely, Steffi Assistant Manager