Novotel Sydney Darling Square

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Novotel Sydney Darling Square 4.5 stars

Customer review rating (ALL Rating) 4.6/5 1,811 reviews

ALLSAFE approved hotel

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Hotel extras

  • ALLSAFE certification, 24-hour reception, and free Wi-Fi.

  • Wide choice of beverages and à la carte dining available.

  • Overlooking the Chinese Gardens of Friendship-enjoy views of nature in the heart of the city.

  • Temperature controlled Indoor Pool & Gymnasium.

  • Close to ICC Sydney and public transportation.

Hotel location

Novotel Sydney Darling Square

17 Little Pier Street


  • By plane

    SYD KINGSFORD SMITH At 8km / 4.97 miles - Shuttle paying

  • By boat

    DARLING HARBOUR At 0.5km / 0.31 miles

  • By boat

    SYDNEY HARBOUR At 1km / 0.31 miles

  • By car

    M4 At 9km / 0.31 miles

  • By car

    PACIFIC HIGHWAY At 3km / 0.31 miles

  • By train

    CENTRAL STATION At 0.5km / 0.31 miles

  • By train

    METRO LIGHT RAIL At 0.2km / 0.12 miles

  • By train

    TOWNHALL At 0.4km / 0.31 miles

GPS:-33.87747, 151.202709

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park


Inspired by its history as one of Sydney's first microbreweries, located right in the heart of Darling Harbour, the Pumphouse Sydney consistently stocks an evolving and diverse beer selection tailored to quench the thirst of beer lovers and novices alike.

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our guest reviews

Our guest reviews for
Novotel Sydney Darling Square

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,811 reviews

Great stay with lovely service

Customer review rating 4.5/5

Jodie F. Business - Confirmed reviews ALL

All staff were lovely and helpful. Special mention to Pete in the buffet breakfast, he was wonderful and so lovely. really made our stay memorable.

Great location, friendly staff

Customer review rating 4.5/5

Mick C. Business - Confirmed reviews ALL

Staff were all helpful, room was clean and tidy. The gentleman server at the buffet breakfast was the real MVP and went above and beyond. You can tell he values his job!

Great Stay

Customer review rating 5.0/5

Kerry C. Business - Confirmed reviews ALL

All reception staff and event staff went over and above to make my stay enjoyable - thanks to Jasmine, Simona, Thomas and Steffi

One of my favourite places to stay, for work

Customer review rating 4.5/5

Brendan Business - Confirmed reviews ALL

Great Rooms, used the Gym and pool and excellent location. Free drink at the Pump House for being an Accor Member Parking is a bit tricky

Great location, amazing service!

Customer review rating 5.0/5

James Families - Confirmed reviews ALL

The location was perfect, the service was amazing. Made my daughters bday weekend extra special. We will be back. Thank you

Excellent location, top breakfast!

Customer review rating 4.5/5

Steve Business - Confirmed reviews ALL

Stayed 4 nights for a business trip. Last stayed here 10 years ago when it was the Novotel Century and before they knocked down the Sydney Entertainment Centre. Rooms modern/updated if somewhat small. Very contemporary fittings. There wasn't a TV remote in my room but this was fixed rapidly once I let reception know. Can't beat the central location and I was only 2 minutes walk from the Convention Centre where I was working.

Great Location and Access to Facilities.

Customer review rating 4.5/5

Mike A. Business - Confirmed reviews ALL

Happy friendly staff and excellent service in a great location.

Great hotel and location

Customer review rating 4.5/5

Deb Business - Confirmed reviews ALL

4 night stay to attend an event at ICC. Appreciated the location .. a quick walk to ICC, and the variety of dining and shopping locations nearby. Comfy bed, friendly team on reception.

Well located to Convention Centre

Customer review rating 4.5/5

Adam Business - Confirmed reviews ALL

Business trip for ATE 2022

Well located, not too big, reasonably priced, well appointed

Customer review rating 4.5/5

Matthew K. Business - Confirmed reviews ALL

Enjoyed it, would stay with you again. Better experience than I've had with other hotels Felt "intimate" rather than large/commercail Enjoyed vicinity to all the local cafes/restaurants Close to ICC which was purpose of the visit Wasn't sure when the bar in the lobby was/wasn't open? Didn't get to use my drink vouchers. If anything the gym is a bit average/small.

Dear Matthew K., Thank you so much for your great review on your stay, it is lovely to hear that you had a great time staying at Novotel Sydney Darling Square and the hotel location being very convenient to you. We are currently recovering from COVID and working on our staffing level, once we have enough manpower we will reopen the lobby bar. At the time being the drink vouchers can be redeemed at the Pumphouse, our bar, and in the breakfast restaurant. I have added a note in your profile to issue you 2 extra drink vouchers on your next stay, please use the same email address to make the booking, in that way we can find your previous booking and notes. By the time the lobby bar is reopened we hope to welcome you back to enjoy the welcome drinks! With regards to the gym size, your feedback is important to us and will be taken into account. We collect similar feedbacks, where appropriate we will bring those into management's attention and address them. Once again, you feedback is important to us and we are glad to learn that your stay was satisfying. We look forward to welcoming you back in the future. Sincerely, Steffi Assistant Manager

Great location

Customer review rating 5.0/5

Helen Friends - Confirmed reviews ALL

Great walking distance to all attractions, plus loads of restaurants and of course Darling Harbour. Staff very friendly and helpful.

Excellent service

Customer review rating 5.0/5

Philip H. Couples - Confirmed reviews ALL

The service, the room, the food was excellent. It was also a superb location for access to Darling Harbour and the city.

Dear Philip H., Thank you for responding to our guest survey and for taking the time to provide us with your feedback on your experience. I am thrilled to learn that you enjoyed the customer service we provided, your kind words will be shared with the team and I am sure this fuels us in striving to provide continued excellent guest experience! It is also lovely that you noticed the hand sanitiser installed in the public area in an effort to help keep everyone clean and safe! I look forward to having the opportunity to welcome you back in the future! Sincerely, Steffi Assistant Manager

Good Location

Customer review rating 3.0/5

Sue Friends - Confirmed reviews ALL

Room was ok. Couch and table too big for the room

Great location and wonderful staff

Customer review rating 4.0/5

Jennifer Families - Confirmed reviews ALL

I stayed on Saturday night with my son. The location was so handy for everything we wanted to do and I couldn't fault the staff, all were amazing. We were really pleased that the room was ready when we arrived as we arrived in the morning hoping to leave our bags and head off but instead we could take them up to our room. Only downsides was the pool was a bit cold, we didn't stay in long as were freezing.

Novotel Sydney Darling Square

Customer review rating 4.0/5

Christalla C. Couples - Confirmed reviews ALL

My husband and I stayed only the one night, but we found the staff very friendly and accommodating. We requested a late check out and they were able to offer that to us. The bed was a king size and was very comfortable along with the pillows. I suffer a bad neck and have been to some hotels where the pillows are shocking. The room was a decent size and the bathroom and shower was also very good. This hotel is within walking distance of Chinatown and it has cafes outside for coffee and breakfast or you can include your breakfast in your accommodation cost. Would be happy to recommend this hotel.

Dear George C., Thank you for taking your time to respond to ur guest survey and I am very pleased to learn that you had a great experinece in novotel Sydney Darling Square. I am particularly thrilled to read your comments about our lovely team! Your kind words will be shared and will definitely become our motivation to contunue to deliver high quality customer services. It is also apprciated that you share with us the room was up to your standard as well as the hotel loction being convenient to you. I would also like to take this opportunity to congratulate on your 35th anniversary! Typically we send a bottle of wine to our guest on special occassion. My recommendation is to put a note on the reseravation, we are more than happy to arrange in advance. Otherwise, we would have offered that on check in. Again, we truly appreciate you sharing your great experience with us and i look forward to welcoming you soon! Hopefuly we will be able to host you on your next special occassion! Sincerely, Steffi Assistant Manager

Great loaction close to everything

Customer review rating 4.5/5

Sonia Couples - Confirmed reviews ALL

Great experience, nothing was too much bother and a great location.

Dear Sonia G., Thank you so much for your great review on your stay, I am so pleased that you had a great time staying at Novotel Sydney Darling Square and the hotel location being very convenient to you. If you would like to provide further comments please feel free to reach out and I look forward to having the opportunity to welcome you back in the future! Sincerely, Steffi Assistant Manager

Great service, great room

Customer review rating 5.0/5

Daniel Couples - Confirmed reviews ALL

The lady who serviced us on check in was very friendly and helpful. The room was very nice, probably one of the best rooms I've stayed in through the Accor hotels chain. Loved it. Would stay again.

Great all-round experience

Customer review rating 5.0/5

Kat Business - Confirmed reviews ALL

The reception staff were extremely helpful and accommodating and the room was kept to a perfect standard.

Dear Katrine H., Thank you so much for your great review on your stay, I am so pleased that you enjoyed your experience at Novotel Sydney Darling Square with the customer service being satisfying for you and the room has been up to your standard. Your kind words will be shared with the team and I am sure they will support us to deliver continued excellent customer service! I look forward to having the opportunity to welcome you back in the future! Sincerely, Steffi Assistant Manager

Our most recent 20 reviews

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