Novotel Sydney Darling Square 4.5 stars

Customer review rating (ALL Rating) 4.4/5 2,945 reviews

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Novotel Sydney Darling Square - Image 1
Novotel Sydney Darling Square - Image 2
Novotel Sydney Darling Square - Image 3
Novotel Sydney Darling Square - Image 4
17 Little Pier Street, 2000 DARLING HARBOUR, Australia

Description

Hotel extras

  • We are a short walk to ICC Sydney, TikTok Entertainment Centre, Chinatown and Darling Harbour.

  • Enjoy craft beers and bespoke wines at Pumphouse Bar & Restaurant.

  • Overlooking the Chinese Gardens of Friendship-enjoy views of nature in the heart of the city.

  • Temperature controlled Indoor Lap Pool & Gymnasium.

  • Complimentary Wi-Fi for ALL Accor members

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

SUPERIOR ROOM, 2 Single Size Beds

Photo out of - SUPERIOR ROOM, 2 Single Size Beds

The Superior Twin Room includes 2 single beds- en suite with rain shower option-flat-screen TV and air conditioning. There will be a surcharge of $60 for the third person staying in the same room (day bed only).

  • Views:

    City View or Park view

Max. number of persons
3
Area
From 24 m² / 258 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Cleaning kit
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • 3 pers. max
  • 24 m² / 258 sq ft
  • Bedding 2 x Single bed(s)
  • Views: City View or Park view
See availabilities

Deluxe Room includes a King bed-en suite with rain shower option-Smart TV with access to online streaming services and air conditioning. View over Sydney s Chinese Gardens and extras such as complimentary wifi and luxury amenities.

  • Views:

    City View

Max. number of persons
2
Area
From 26 m² / 279 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Cleaning kit
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
See availabilities

Executive Room includes a King bed with view over Sydney's Chinese Gardens - en suite with rain shower option and Smart TV with access to online streaming services.

  • Views:

    Garden View

Max. number of persons
2
Area
From 26 m² / 279 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Cleaning kit
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel Sydney Darling Square

17 Little Pier Street
2000 DARLING HARBOUR
Australia

GPS:-33.87747, 151.202709

Telephone
Fax +61 2 8217 4085
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park
  • 230 rooms
  • 3 rooms for people with reduced mobility
  • 12 connecting rooms
  • 230 non-smoking rooms
  • 8 floors

Languages spoken at the hotel

  • English
  • French
  • Indonesian
  • Italian
  • Thai
  • Turkish
  • Vietnamese
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Plugs and converters available on desks

Iron

  • Iron at reception

Check In & Check-out facilities

  • Express check-out
  • Late Checkout

Concierge

  • Concierge

Pets

Pets not allowed

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

7 Meeting rooms

Family

Services for children

  • Board games available

Well-being

Heated indoor lap pool

  • Covered
  • On site

Fitness Centre

  • On site
  • Near the property
  • Outdoor parking
  • Public

  • Parking pricing: 25.11 € 40 AUD Per day

PUMPHOUSE SYDNEY

Photo out of - PUMPHOUSE SYDNEY

Located at the heart of Darling Square, Pumphouse Bar and Restaurant now serves and produces a range of different craft and premium brews, and sells bespoke wines to add a little theatre to the Pumphouse experience.

Cooking style
International
Capacity
248
Accessibility
Accessible service
17 Little Pier Street, 2000 Darling Harbour, Australia
Telephone +61 2 8217 4100
Menu PDF
Cocktail menu PDF
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace

Payment

  • Credit card
  • Apple Pay
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • JCB
  • Visa

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

Located at the heart of Darling Square, Pumphouse Bar and Restaurant now serves and produces a range of different craft and premium brews, and sells bespoke wines to add a little theatre to the Pumphouse experience.

Ps Wine is a wine bar situated in the heart of Darling Square. Our signature small plate menus boasts flavors from the Mediterranean and Levant, with a rotating list of old and new world wine varietals and house cocktail creations.

Start your day with a delicious breakfast crafted from fresh, locally sourced ingredients. Enjoy a range of hot and cold selections.

Take a swim or a dip in our temperature controlled indoor lap pool and relax with views of Darling Square and the Chinese Gardens.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,945 reviews

Customer review rating 4.0/5

Jason W. Business - Confirmed reviews ALL

Dear Jason, We’re glad that our establishment could be of service to you. We are delighted that your room and our hotel standards met the high bar you have come to expect over your many stays with us. However, we are sincerely sorry that our breakfast offering fell short this time. Our morning buffet at Pier Street Grill provides a full range of hot and cold selections, and we regret that the coffee setup left you disappointed. We have shared your observations with our food and beverage team so they can review the current arrangement. Nonetheless, we truly value your loyalty as a Gold member and frequent guest. Your return visits mean a great deal to our entire team. We hope to welcome you again in the future. Kind regards, Matthew Hill General Manager

Customer review rating 4.0/5

Alastair D. Families - Confirmed reviews ALL

Dear Alastair, We’re glad that our establishment could be of service to you. We are glad you enjoyed our breakfast buffet and found your stay comfortable. That said, we are sorry our wellness facilities did not fully meet your expectations. Our gym has air conditioning available, and our team is happy to assist with the settings. While we do not offer a sauna, our heated indoor pool is open daily for all guests. Nonetheless, we hope you made the most of our Darling Square location, right near Darling Harbour and Chinatown. Thanks again for taking the time to share your stay with us, and we hope to welcome you back for a perfect experience! Sincerely, Matthew Hill General Manager

Customer review rating 4.0/5

Daniel V. Families - Confirmed reviews ALL

Dear Daniel, Many thanks for telling us how your experience with us went. We are pleased you enjoyed our location and the warmth of our cleaning staff. However, we are sorry that reception seemed understaffed and that your towel preference was not followed. We take such feedback seriously. Even so, we are happy your stay with us at Novotel Sydney Darling Square was a pleasant one overall. We wish you a pleasant day ahead and do hope to welcome you back for an improved experience. Best wishes, Matthew Hill General Manager

Customer review rating 4.5/5

Malcolm L. Business - Confirmed reviews ALL

Dear L., Many thanks for telling us how your experience with us went. We are delighted that you enjoyed your stay with us at Novotel Sydney Darling Square once again. Our reception team was happy to arrange a late check-out for you, and we are glad our restaurant colleagues could set aside a table for your meeting. It is great to know that these small touches made your business trip easier. We also value hearing that your room upgrade and welcome drink met your expectations, and that booking through the Accor ALL App was straightforward. That said, we are sorry the welcome amenity fell below your expectations. Your Gold status matters to us, and we have noted your feedback to ensure our welcome touches reflect the care we put into every stay. Nonetheless, we hope you continue to find Novotel Sydney Darling Square a reliable base for your business visits. Our location near the ICC and Darling Square makes it easy to combine work with a moment of relaxation at Pumphouse Sydney, where our team serves over 60 craft beers alongside a modern Australian menu. We sincerely hope you’ll consider staying with us again for your next visit to Sydney. Best wishes, Matthew Hill General Manager

Customer review rating 3.0/5

Anthony A. Business - Confirmed reviews ALL

Dear Anthony, We take your feedback seriously and will use it to improve our services. We are pleased that you enjoyed our central Darling Square location and that our team made a positive impression on you. However, we are sincerely sorry that several aspects of your stay did not meet your expectations. The shortcoming in your bathroom is unusual, and our front desk is always available around the clock to resolve such matters on the spot. We also understand your concern about the additional fee for a later departure; our check-out arrangements are subject to availability and the associated costs are outlined during booking. Your observations regarding room availability and our bar service have been noted, and we remain at your disposal to assist with reservations for your next visit. Nonetheless, it is rewarding to hear that our staff contributed to a welcoming atmosphere, and we truly value your loyalty as an ALL Classic member. We sincerely hope you give us a second chance for a guaranteed better experience. Best wishes, Matthew Hill General Manager

Dear Jason, We’re glad that our establishment could be of service to you. We are delighted that your room and our hotel standards met the high bar you have come to expect over your many stays with us. However, we are sincerely sorry that our breakfast offering fell short this time. Our morning buffet at Pier Street Grill provides a full range of hot and cold selections, and we regret that the coffee setup left you disappointed. We have shared your observations with our food and beverage team so they can review the current arrangement. Nonetheless, we truly value your loyalty as a Gold member and frequent guest. Your return visits mean a great deal to our entire team. We hope to welcome you again in the future. Kind regards, Matthew Hill General Manager

Customer review rating 4.0/5

Alastair D. Families - Confirmed reviews ALL

Need some cooling in the gym sauna would be a good addition breakfast buffett was great

Dear Alastair, We’re glad that our establishment could be of service to you. We are glad you enjoyed our breakfast buffet and found your stay comfortable. That said, we are sorry our wellness facilities did not fully meet your expectations. Our gym has air conditioning available, and our team is happy to assist with the settings. While we do not offer a sauna, our heated indoor pool is open daily for all guests. Nonetheless, we hope you made the most of our Darling Square location, right near Darling Harbour and Chinatown. Thanks again for taking the time to share your stay with us, and we hope to welcome you back for a perfect experience! Sincerely, Matthew Hill General Manager

Customer review rating 4.0/5

Daniel V. Families - Confirmed reviews ALL

Nice stay, reception understaffed! Friendly cleaning staff. Coffee bags in the rooms would be a plus.

Dear Daniel, Many thanks for telling us how your experience with us went. We are pleased you enjoyed our location and the warmth of our cleaning staff. However, we are sorry that reception seemed understaffed and that your towel preference was not followed. We take such feedback seriously. Even so, we are happy your stay with us at Novotel Sydney Darling Square was a pleasant one overall. We wish you a pleasant day ahead and do hope to welcome you back for an improved experience. Best wishes, Matthew Hill General Manager

Customer review rating 4.5/5

Malcolm L. Business - Confirmed reviews ALL

Great as always. This time I needed to have a meeting from 11 am until 1 pm. Reception allowed me to have a late check out and the restaurant team allowed us to use a table for our meeting. This was much appreciated.

Dear L., Many thanks for telling us how your experience with us went. We are delighted that you enjoyed your stay with us at Novotel Sydney Darling Square once again. Our reception team was happy to arrange a late check-out for you, and we are glad our restaurant colleagues could set aside a table for your meeting. It is great to know that these small touches made your business trip easier. We also value hearing that your room upgrade and welcome drink met your expectations, and that booking through the Accor ALL App was straightforward. That said, we are sorry the welcome amenity fell below your expectations. Your Gold status matters to us, and we have noted your feedback to ensure our welcome touches reflect the care we put into every stay. Nonetheless, we hope you continue to find Novotel Sydney Darling Square a reliable base for your business visits. Our location near the ICC and Darling Square makes it easy to combine work with a moment of relaxation at Pumphouse Sydney, where our team serves over 60 craft beers alongside a modern Australian menu. We sincerely hope you’ll consider staying with us again for your next visit to Sydney. Best wishes, Matthew Hill General Manager

Customer review rating 3.0/5

Anthony A. Business - Confirmed reviews ALL

I was disappointed at the lack of a hot shower and the size of a later check out fee but the staff were ok.

Dear Anthony, We take your feedback seriously and will use it to improve our services. We are pleased that you enjoyed our central Darling Square location and that our team made a positive impression on you. However, we are sincerely sorry that several aspects of your stay did not meet your expectations. The shortcoming in your bathroom is unusual, and our front desk is always available around the clock to resolve such matters on the spot. We also understand your concern about the additional fee for a later departure; our check-out arrangements are subject to availability and the associated costs are outlined during booking. Your observations regarding room availability and our bar service have been noted, and we remain at your disposal to assist with reservations for your next visit. Nonetheless, it is rewarding to hear that our staff contributed to a welcoming atmosphere, and we truly value your loyalty as an ALL Classic member. We sincerely hope you give us a second chance for a guaranteed better experience. Best wishes, Matthew Hill General Manager

Customer review rating 4.0/5

Debora K. Couples - Confirmed reviews ALL

Well located to TikTok Entertainment Centre and eateries. Finding carpark was tricky!

Dear Debora, Thank you for choosing to stay with us. We are glad our central Darling Square location worked well for your visit. That said, we regret the difficulty you experienced with the car park and that your booking call took longer than expected. Our team is always ready to assist with parking guidance on arrival. Nonetheless, we are pleased that your overall stay was a positive one. We hope to welcome you again in the future. Kind regards, Matthew Hill General Manager

Customer review rating 5.0/5

Dmitry N. Business - Confirmed reviews ALL

I had a wonderful stay at Novotel Sydney Darling Square. The hotel is perfectly located, beautifully maintained, and exceptionally clean. The staff were warm, welcoming, and professional, making the entire experience even more enjoyable. Everything met my expectations, and I was very pleased with every aspect of my stay. Thank you to the entire team for your lovely hospitality. I would be delighted to return!

Dear Dmitry, Thank you for your kind words. We are thrilled that you found our location perfect for your business trip. Being right in the heart of Darling Square, just steps from the ICC Sydney, makes it easy for our guests to move around the city. It is also lovely to hear that you appreciated how well maintained and clean our hotel is. Our team takes great pride in keeping every space fresh and welcoming for every guest. We are especially glad that our staff made such a warm impression on you. Knowing that their professionalism and genuine care enhanced your stay means a lot to us. Once again, thank you for your kind words, and we look forward to your next visit! Sincerely, Matthew Hill General Manager

Customer review rating 5.0/5

Norma S. Couples - Confirmed reviews ALL

Check in was smooth, staff were friendly and the room was great. Spacious size room with comfortable bed and the most cleanest of bathrooms I've ever stepped foot in, it just looked so new and unused. Bar staff were also helpful and friendly. Nothing was a bother to anyone. I would highly recommend a stay here, close to central station and light rail.

Dear Norma, Thank you for your kind words and positive feedback. We are delighted that your check-in was smooth and that our team made you feel welcome from the start. Our housekeeping team takes great pride in keeping every room fresh and spotless, and we are thrilled you found the bathroom so immaculate. It is lovely to hear you enjoyed the spaciousness of your room and had a restful night on our comfortable beds. We are also pleased that our bar staff at Pumphouse Sydney were helpful and friendly, and that you found our location so convenient, just a short stroll from Central Station and the light rail. Once again, thank you for your kind words, and we look forward to your next visit! Sincerely, Matthew Hill General Manager

Customer review rating 4.5/5

Malgorzata W. Families - Confirmed reviews ALL

A beautiful hotel in an excellent location right at Darling Harbour, within walking distance of Sydney’s major attractions. The staff were extremely friendly and helpful, and the breakfast was delicious, with a great variety of options. We really enjoyed our stay and would definitely book this hotel again on our next visit to Sydney. Highly recommended!

Dear Malgorzata, We are thrilled that you have enjoyed your time with us. We are delighted that you found our hotel beautiful and its location right at Darling Harbour so convenient for exploring Sydney’s major attractions. Our team takes great pride in being welcoming and helpful, so it is lovely to know their efforts made a difference to your stay. We are also pleased you enjoyed the breakfast at Pier Street Grill, with its wide range of fresh options to start the day. We wish you a pleasant day ahead and hope to see you again soon. Best wishes, Matthew Hill General Manager

Customer review rating 3.5/5

Peter W. C. Business - Confirmed reviews ALL

Very 'tight' room for 2 people in single beds including a couch that should be thrown out or properly cleaned/repaired.. The highlight for breakfast were the egg wraps done on site.

Dear Peter, We’re glad that our establishment could be of service to you. We are delighted that you enjoyed the breakfast experience, particularly the freshly prepared egg wraps. It is also good to know that our central Darling Square location served you well during your business trip. Moreover, we appreciate your feedback regarding the room layout and furnishings. The Superior Rooms are available in two different configurations, with either a sofa bed or an armchair, and our reception team is always happy to help you select the room best suited to your preferences and needs Your Platinum loyalty means a great deal to us, and we are glad that you continue to choose Novotel Sydney Darling Square for your visits to the city. Thanks again for taking the time to tell us about your stay with us. Sincerely, Matthew Hill General Manager

Customer review rating 4.5/5

Robert F. Business - Confirmed reviews ALL

Staff were great, meeting area down stairs was also welcoming.

Dear F., Thank you for your wonderful feedback. We are delighted that you found your room both clean and comfortable during your business trip. Our team takes great pride in offering a warm welcome, and it is wonderful to know you felt that throughout your stay. We are also glad the meeting area downstairs made a positive impression and served you well. Our location, just steps from the ICC Sydney and Darling Square’s best restaurants, is something we are proud to offer our guests. It would be a pleasure to welcome you back! With kind regards, Matthew Hill General Manager

Customer review rating 4.0/5

Freyr G. S. Couples - Confirmed reviews ALL

Nice service

Dear Freyr G., Thank you for choosing to stay with us. We are glad you enjoyed our central location here at Novotel Sydney Darling Square and that our team made you feel welcome with their service. That said, we are sorry that our breakfast selection did not meet your expectations. Our buffet at Pier St. Grill offers a range of hot and cold options, alongside continental choices, and we regret that the bread and cheese fell short for you. Nonetheless, we are pleased that your stay was a positive one overall, and we value your kind words about our team. We look forward to welcoming you back in the future. Kind regards, Matthew Hill General Manager

Customer review rating 4.0/5

Omkar B. Couples - Confirmed reviews ALL

Iconic location, stress free checkin, peaceful room, good food but lack of Accor gold membership knowledge to the room service staff. Room service wasn’t part of membership discount but was only informed so after checkout while twice before informed that the discount will be applied and charges will be amended. Same discount was applied while at Accor Property in Bali and India. Anyways no other issues faced. Thank you for having us.

Dear Omkar, Thank you for sharing your feedback following your recent stay with us. We are pleased to hear that you enjoyed our iconic location, smooth check-in experience and peaceful room. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret the miscommunication about your Accor Gold membership discount on room service, and we acknowledge the shortcomings you noted at breakfast regarding service speed and food temperature. Nonetheless, we are pleased that your overall stay was a comfortable one and thank you again for your valuable feedback and continued loyalty to ALL Accor. We look forward to welcoming you back in the future. Kind regards, Matthew Hill General Manager

Customer review rating 1.5/5

Neil R. K. Business - Confirmed reviews ALL

Poor customer service from multiple staff members from the moment I checked in. Asked for directions and the person on the front desk wasn’t really interested. Then went to the bar to request my complimentary drink (as I am an Accor member). It seemed too difficult for the behind the bar to validate that I am a silver member even after showing her on my phone. Then the next day when I tried to check into the breakfast area, the gentleman at the restaurant said that I wasn’t on the list for breakfast (even though i was told I had breakfast included when incline checked in the evening prior). It took a few minutes for him to clarify with reception before I was allowed to sit at a table and eat. I travel to Sydney at least three nights per month. I won’t be staying at this hotel again.

Dear Neil R., We take your feedback seriously and will use it to improve our services. We are truly sorry to hear that several aspects of your stay fell short of your expectations. From the assistance you received at arrival through to your breakfast experience the following morning, we recognise that our service simply was not at the level you deserve as a loyal Accor Silver member. Your interactions with our team across the front desk, bar and restaurant are not reflective of the standard we work hard to deliver every day. When our team validates ALL membership benefits, the process should be seamless, and we regret that yours felt anything but. Equally, breakfast access should never require a lengthy wait or clarification, and we apologise that your morning began with unnecessary frustration. We also note your comments regarding the internet speed. Our complimentary WiFi is offered to all Accor members, and we encourage our guests to let us know of any connectivity concerns while on site so we can assist promptly. We guarantee your next stay with us will be a whole lot better. Sincerely, Matthew Hill General Manager

Customer review rating 5.0/5

David S. Couples - Confirmed reviews ALL

easy friendly helpful professional

Dear David, Thank you for your kind words. We are delighted that you found our hotel well located and your stay comfortable. It is wonderful to hear that our team made you feel welcome with their friendly, helpful, and professional approach. We are also glad your check-in was quick and that our staff answered all your questions. Knowing your room felt comfortable and clean means a lot to us. Finally, we appreciate you mentioning how easy our website was to use. Our location in the heart of Darling Square is something we are proud of, and we hope you made the most of it during your visit. It would be a pleasure to welcome you back! With kind regards, Matthew Hill General Manager

Customer review rating 2.0/5

Amanda T. Business - Confirmed reviews ALL

The room itself is lovely. The staff were wonderful. The road noise was unbelievable, at times it felt like the vehicles were driving through the room. I was in the corner room with all glass walls. No decent protection from the road. I know I could have asked to be moved but I had already set myself up in the room. I also live in regional Australia where it is quiet. It was not a restful experience and the day time noise is out of your control when there was the cleaning crew at the gardens hosing down the paving starting at 8am. No repute for the 4 night stay One of the noisiest rooms I have ever had. Not a fan of roadside Novotel.

Dear Amanda, We take your feedback seriously and will use it to improve our services. We are delighted that the room and our team left such a positive impression on you. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. Our vibrant Darling Harbour setting can occasionally bring external sounds despite our double-glazed windows, and we recognise how disruptive this can be, especially when morning works nearby add to the disturbance. Quieter rooms facing Darling Square Park are always available upon request. Nonetheless, it pleases us that the quality of your accommodation and our staff’s service stood out during your time with us at the Novotel Sydney Darling Square. We hope you’ll consider us for your next stay in Sydney to see how we implemented your feedback. Kind regards, Matthew Hill General Manager

Customer review rating 5.0/5

Lynda C. Solo - Confirmed reviews ALL

Very friendly helpful staff, comfortable, clean rooms. Convenient location

Dear Lynda, We very much appreciate you taking the time to give us such generous feedback. We are delighted that you found our team so friendly and helpful during your stay. Our staff takes great pride in making every guest feel welcome, and it is rewarding to know their efforts stood out to you. We are also pleased that your room felt both comfortable and clean, providing the restful space you deserved. It is wonderful that our location in the heart of Darling Square made your trip so convenient, with easy access to all that Darling Harbour has to offer. Once again, thank you for your kind words, and we look forward to your next visit! Sincerely, Matthew Hill General Manager

Customer review rating 4.5/5

Matt C. Families - Confirmed reviews ALL

I visited with my 7 year old daughter for a 2 night school holiday getaway. The location was ideal, rooms tidy and comfortable and the staff were kind and welcoming. My daughter loved the view and visiting the small lap pool. China town (both old and new) and Darling Harbour, we’re right at our footsteps and it was only a couple of blocks walk to the light rail which opened up the city. I appreciate the effort by the staff to make our short stay a memorable one.

Dear Matt, Thank you for your kind words and positive feedback. We are delighted that you enjoyed our central Darling Square location and the warm welcome from our team. Your daughter’s smile at check-in is exactly the kind of moment we strive to create. Our rooms, the view, and our indoor heated pool all contributed to your getaway, and we are glad they made your stay comfortable. With Chinatown, Darling Harbour, and the light rail right at our doorstep, exploring Sydney becomes effortless for families. We wish you a pleasant day ahead and hope to see you again soon. Best wishes, Matthew Hill General Manager

Customer review rating 3.5/5

Mckinnon R. A. Business - Confirmed reviews ALL

Good service. No top sheet on the bed is disappointing, as I am not convinced the quilt cover is laundered every day. Noisy room - both air conditioning and traffic.

Dear R. A., We’re glad that our establishment could be of service to you. We are pleased you enjoyed our service. However, we are sorry that your comfort was impacted during your stay. Our team cleans all linens daily and would have been happy to address any bedding concerns at the time. We also acknowledge that our vibrant Darling Square setting can occasionally let in some external sound; a park-facing room may provide a calmer environment on a future visit. Nonetheless, we are glad your overall time at Novotel Sydney Darling Square was satisfactory. We hope to welcome you again in the future. Kind regards, Matthew Hill General Manager

Customer review rating 4.5/5

John U. Families - Confirmed reviews ALL

Only thing was finding somewhere to store non hanging items. The desk had tiny height drawers and even a power plug was too high to close the drawers. Next to bed, no drawers, and only one drawer in wardrobe. The bathroom had two drawers which helped store bathroom type small items. Other than that, great room. Loved the make up mirror and the lighting that helped do make up. Loved the big round mirror. We will be back again.

Dear John, We appreciate your feedback. We are delighted that you enjoyed our central Darling Square location and the lovely view over the Chinese Gardens. Your kind words about our breakfast are much appreciated. It is wonderful that our team member remembered your coffee and milk preference from the day before, and we will be sure to share your praise with her. We also value your feedback on the room storage. We are sorry that the available drawers did not fully meet your needs and we recognise how important it is to have convenient places to unpack. Our front desk team is always happy to help with any such shortcoming during a stay. Nonetheless, we are glad you loved the make-up mirror and the bathroom lighting. It means a lot that these small touches helped you feel at home. Finally, we are pleased that you appreciated our green initiative and that our reception team worked hard to sort out the loyalty account confusion. Your patience with the app issue is greatly valued. We hope to welcome you again in the future. Kind regards, Matthew Hill General Manager

Other web-users rate our hotel

  • 1,575 reviews 9.5/10 Location
  • 1,602 reviews 7.7/10 Room
  • 1,553 reviews 8/10 Service
  • 31 reviews 4.1/10 WiFi
  • 649 reviews 8.2/10 Cleanliness
  • 511 reviews 6.9/10 Breakfast
  • 318 reviews 8.3/10 Vibe
  • 285 reviews 5.9/10 Value

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