Novotel Sydney Darling Square Hotel 4.5 stars

Customer review rating 4.3/5 12,897 reviews

ALLSAFE approved hotel

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Novotel Sydney Darling Square
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+ 20 Services

Hotel extras

  • Free WiFi in all the rooms

  • Close to ICC and public transport

  • Work space, cable TV

  • Wide choice of beverages, à la carte dining

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • SYD KINGSFORD SMITHPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Concierge
Leisure and activities
  • Pool
  • Fitness centre
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 7 Meeting room(s)
  • Conventions hotel
  • Copy/print service available
Information message

Hotel location

Novotel Sydney Darling Square

17 Little Pier Street
2000 darling harbour
australia

Tel: +61282174000

Fax: (+61)2/82174085

Check-in from 14h00

Check out up to 11h00

  • LITTLE PIER STREET :  LITTLE PIER S ENTERTAINMENT CT

  • By plane

    SYD KINGSFORD SMITH At 8km / 4.97 miles - Shuttle paying

  • By boat

    DARLING HARBOUR At 0.5km / 0.31 miles

  • By boat

    SYDNEY HARBOUR At 1km / 0.31 miles

  • By car

    M4 At 9km / 0.31 miles

  • By car

    PACIFIC HIGHWAY At 3km / 0.31 miles

  • By train

    CENTRAL STATION At 0.5km / 0.31 miles

  • By train

    HARBOURLINK MONORAIL-HAYMARKET At 0.3km / 0.19 miles

  • By train

    METRO LIGHT RAIL At 0.2km / 0.12 miles

  • By train

    TOWNHALL At 0.4km / 0.31 miles

GPS :-33.87747, 151.202709

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

SUPERIOR ROOM, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 24 / 258 sq ft
  • Views: City View, Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

SUPERIOR ROOM, 2 Single Size Beds

  • Max. number of persons: 3
  • Area: From 24 / 258 sq ft
  • Views: Park view, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

DELUXE ROOM, City View, 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

EXECUTIVE ROOM, Chinese Garden View, 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

STANDARD ROOM, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 24 / 258 sq ft
  • Views: Garden View, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

STANDARD ROOM, 2 Single Size Beds

  • Max. number of persons: 3
  • Area: From 24 / 258 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)
Rooms

Our restaurants and bars

PUMPHOUSE RESTAURANT & BAR

Type of cuisine: International

Inspired by its history as one of Sydney's first microbreweries, located right in the heart of Darling Harbour, the Pumphouse Sydney consistently stocks an evolving and diverse beer selection tailored to quench the thirst of beer lovers and novices alike.

Lunch

12:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Ps Wine

Non contractual photo

Ps Wine is a wine bar situated in the heart of Darling Square. Our signature small plate menus boasts flavors from the Mediterranean and Levant, with a rotating list of old and new world wine varietals and house cocktail creations.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 186

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Novotel Sydney Darling Square

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

12,897 reviews

tripadvisor

TripAdvisor Rating 4.5/5

427 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Great location, very clean hotel,

TripAdvisor rating 4.0/5

John W 16/04/2021 TripAdvisor review

Nice hotel, great location, friendly helpful Staff, perhaps Twin rooms could have 1 Double bed and 1 single bed, very much appreciated breakfast being included, should be told at check in, that you need to book to use swimming pool and gym,

Excellent location

Customer review rating 5.0/5

Mel Families - 14/04/2021 Confirmed reviews ALL

Very good stay, excellent experience

Dear Ms S., Thank you for choosing to stay with us recently, and taking time to share feedback on your stay. We very much appreciate your kind comments. It is always a pleasure to see that you enjoyed your stay with us. I was pleased to hear you had a excellent stay and enjoyed the location. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Blake Stevenson Duty Manager Novotel Sydney Darling Square

Great location

Customer review rating 5.0/5

Robin Couples - 14/04/2021 Confirmed reviews ALL

Everything was easy. Great service

Dear Mr W., Thank you for choosing to stay with us recently, and taking time to share feedback on your stay. We very much appreciate your kind comments. It is always a pleasure to see that you enjoyed your stay with us. I was pleased to hear you had a great stay and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Blake Stevenson Duty Manager Novotel Sydney Darling Square

Senior Traveller

Customer review rating 4.0/5

Cj2021 Couples - 14/04/2021 Confirmed reviews ALL

The hotel is in a great location close to Darling Harbour, lots of restaurants and the light rail. The hotel is well maintained with good spacious rooms that are quite clean. A good breakfast is available. The only downside for us being we wanted to have a bottle of champagne to celebrate, there was a few different ones on display in the bar. When we asked if we could have one of those after much searching we were told they were only for display and not for sale.

Well Located, Nice Rooms and Helpful Staff

Customer review rating 4.0/5

Steve W. Solo - 13/04/2021 Confirmed reviews ALL

The hotel is well located, staffed by helpful people and comfortable spacious rooms

Dear Mr W., Thank you for choosing to stay with us recently, and taking time to share feedback on your stay. We very much appreciate your kind comments. It is always a pleasure to see that you enjoyed your stay with us. I was pleased to hear you had a great stay and enjoyed the location. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Blake Stevenson Duty Manager Novotel Sydney Darling Square

Well located

Customer review rating 4.0/5

Vhie Friends - 13/04/2021 Confirmed reviews ALL

The place is close to shopping centres, train stations and a lot of restaurants with good reviews (all just walking distance).

Dear Ms E., Thank you for choosing to stay with us recently, and taking time to share feedback on your stay. We very much appreciate your kind comments. It is always a pleasure to see that you enjoyed your stay with us. I was pleased to hear you had a great stay and enjoyed the location. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Blake Stevenson Duty Manager Novotel Sydney Darling Square

A Nice Stay

Customer review rating 4.5/5

Peter M. Couples - 12/04/2021 Confirmed reviews ALL

Had an early check in which was great. Lovely room, top floor overlooking the Chinese Gardens. Some welcome gifts awaiting us. Had a not so pleasant experience at the Pumphouse Tavern (Too loud and noisy for us older folks) however rescued by Novotel staff who delivered drinks to our room. A lovely breakfast the next morning and a hassle free checkout. We would definitely recommend staying here.

Clean, comfortable, central - a couple of service issues.

Customer review rating 3.5/5

A R. Solo - 12/04/2021 Confirmed reviews ALL

Smooth check in, clean comfortable room 205. Unfortunately the view was over a very busy road, however, the noise was negligible later in the evening. Quite close to gym and pool so there was often noise from the hallway. Good service at foyer bar and good coffee. Friendly service at breakfast but order was mixed up and had to ask for it to be rectified. Room pass card didn’t work at 10:45am on morning of checkout so had to return to Reception for a new one and it didn’t work either so had to find a room attendant to let me in so I could pack and checkout.

Some Disapointments

Customer review rating 3.0/5

Kath A. Couples - 12/04/2021 Confirmed reviews ALL

Location was good. Room was good. Cleanliness great. Priority check guy wasn't very friendly or helpful. No complimentary water in room, Teas on offer weren't nice. No tourist info in rooms. Didn't like using QR code for restaurant info.

5 stars location - 3 stars food

Customer review rating 2.5/5

Pirelli T. A. Business - 12/04/2021 Confirmed reviews ALL

Hotel location was the main reason for this booking. Though the service and partnership with our Company was lacking. During the day Chris did a great job in keeping the service level, though the food service during morning break and lunch was quite average. Charging us $250 just to leave the coffee machine before and after morning break felt was abusive. Various people complained about quality of lunch, definitely not for a 5 star hotel. Pirelli wanted to set a fixed night rate for the entire year and have our colleagues from interstate and overseas always going to your hotel and this request was declined. Unfortunately we will have to partner with a different chain going forward, that would accept doing business with us.

Lovely stay

Customer review rating 4.5/5

Margaret C. Solo - 12/04/2021 Confirmed reviews ALL

Lovely hotel had a view overlooking Chinese Gardens. Great location close to light rail and surrounded by many restaurants. Would have been nice to have had a continental breakfast as well as the full breakfast

great location

Customer review rating 4.0/5

Jim W. Business - 12/04/2021 Confirmed reviews ALL

very good

Dear Mr W., Thank you for choosing to stay with us recently, and taking time to share feedback on your stay. We very much appreciate your kind comments. It is always a pleasure to see that you enjoyed your stay with us. I was pleased to hear you had a great stay and enjoyed the location. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Blake Stevenson Duty Manager Novotel Sydney Darling Square

Excellent Service

Customer review rating 4.5/5

Brett Families - 12/04/2021 Confirmed reviews ALL

Two nights in a pair of interconnecting rooms - total 5 people. Rooms were great for my family and I with plenty of room and good amenities. Staff at the front reception were great, friendly and helpful whenever we needed something. COVID protocols for things like the pool were easy to understand. Breakfast was great - only one issue though. The difference in service between the first morning and second morning for breakfast was significant. On the first morning we ordered straight away and the server went and fetched cold items (cereal) immediately - this is great for kids that can get fidgety if left too long. The rest of the food came quickly and it all ran very smooth. On the second morning, however it seemed to take quite a while to take our order, then we were left waiting for what seemed like ages for our food (drinks came promptly). The server who delivered our hot food had to be reminded that we were still waiting on cereal, which he got straight away. It's only a minor thing and, if the first morning hadn't been so flawless it probably wouldn't have been worth mentioning, but our expectations had been set.

Great location and very clean

Customer review rating 5.0/5

Trent Families - 12/04/2021 Confirmed reviews ALL

We were overall very pleased with our stay. Perfect location, very clean and excellent friendly staff. Thank You

Well located

Customer review rating 3.5/5

Anonymous Families - 12/04/2021 Confirmed reviews ALL

great

Customer review rating 4.0/5

Anonymous Solo - 12/04/2021 Confirmed reviews ALL

I enjoyed my two nights stay. The breakfast was fine but on the second day service was slow. The restaurant attached to it is not as good as the Hotel.

ANOTHER GREAT STAY IN THIS LOVELY HOTEL.

TripAdvisor rating 5.0/5

inbt40 10/04/2021 TripAdvisor review

Stayed 2 nights over the Easter break and had another great stay. This is a really good hotel to stay in and we love it. Always well priced with breakfast included, nice new rooms, great location with the "Darling Square" night vibe, terrific pool and Gym, very friendly staff. Accor should be very proud of this hotel and we will be back for sure. Thank you to all the staff for making our stay another good one.

Hi inbt40, Thankyou for sharing such great feedback on your most recent experience. We thankyou for your loyalty and look forward to seeing you back with us again soon. Regards Scott

4 night sta at Novotel Darling Square.

TripAdvisor rating 5.0/5

geofff274 05/04/2021 TripAdvisor review

We had a lovely room overlooking the Chinese Gardens. Room was very clean & housekeeping did a great job every morning. The Pumphouse bar & restaurant next door is used for dinner. We had a lovely meal there one night & Accor pus members can use your discount there. Breakfast was in the hotel dining area & cooked to order which was excellent. All staff we encountered at reception & dining were extremely friendly & efficient. The hotel is close to Darling Harbour,China town,Haymarket & public transport. We had a lovely stay & will definitely return.

Hi geoff274, Thankyou for choosing to stay with us recently and also for your loyalty as a loyalty member. We are thrilled to receive your great feedback and look forward to seeing you again soon. Regards Scott

Overnight stay

TripAdvisor rating 4.0/5

nfaulkner49 05/04/2021 TripAdvisor review

Easy walk from light rail. Good access when travelling to Sydney via train. Complimentary drinks to Accor members. No toaster was disappointing. Lovely shower and bathroom. Bed was very comfortable along with large TV which included Fox. Breakfast was nice and Pumphouse restaurant attached provided good food in a pub environment.

Many thanks for taking time to share feedback on your experience, nfaulkner49. We hope you can join us again soon. Regards Scott

Nothing special for our special day

TripAdvisor rating 3.0/5

chrisdd2021 31/03/2021 TripAdvisor review

I booked this hotel as a surprise getaway after I proposed to my partner in the afternoon. I did request a nice view or have something special done for us at the hotel however we were not put in a nice view room and nothing was done special which was the letdown because we have celebrated other special days at other hotels and have also had something little done like a bottle or champagne to celebrate, some chocolates on the bed and even an upgraded room. I thought the note I left when I booked shouldn't have been missed but this may have been the case. Even when we checked in the staff member was not overly friendly.

Dear chrisdd2021, Thankyou for providing feedback on your recent experience and please accept my apologies for the oversight in recognition which you experienced. As you rightly note, our team look forward to celebrating such special moments when opportunity presents, and I am sorry this was not your experience whilst you were our guest. We hope to be able to welcome you back again soon. Regards Scott

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