Novotel Sydney Darling Square 4.5 stars

Customer review rating (ALL Rating) 4.4/5 2,983 reviews

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Novotel Sydney Darling Square - Image 1
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17 Little Pier Street, 2000 DARLING HARBOUR, Australia

Description

Hotel extras

  • 24-hour reception, and free Wi-Fi.

  • Wide choice of beverages and à la carte dining available.

  • Overlooking the Chinese Gardens of Friendship-enjoy views of nature in the heart of the city.

  • Temperature controlled Indoor Pool & Gymnasium.

  • Close to ICC Sydney and public transportation.

Our accommodation(s)

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Hotel location

Novotel Sydney Darling Square

17 Little Pier Street
2000 DARLING HARBOUR
Australia

GPS:-33.87747, 151.202709

Telephone
Fax +61 2 8217 4085

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

PUMPHOUSE RESTAURANT & BAR

Located at the heart of Darling Square, Pumphouse Bar & Restaurant now serves and produces a range of different craft and premium brews, and sells bespoke wines to add a little theatre to the Pumphouse experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,983 reviews

TripAdvisor Rating  4.2/5  521 reviews

Customer review rating 4.5/5

Natahl M. Families - Confirmed reviews ALL

Had a great stay - super helpful and friendly staff. Nice and clean. Very close to where we needed to be and good breakfast

Dear Natahl, We thank you for your kind review. We’re delighted to hear you had such an enjoyable stay at Novotel Sydney Darling Square. Our team takes great pride in providing welcoming service and maintaining our facilities to high standards. It’s wonderful you found our staff helpful and appreciated the cleanliness throughout your visit. We’re also pleased our central location worked well for your family trip and that you enjoyed the breakfast offerings at Pier Street Grill. We look forward to seeing you again. Kind regards, Matthew Hill, General Manager

Customer review rating 1.5/5

Eileen M. Couples - Confirmed reviews ALL

Terrible customer service.

Dear Eileen, Thank you for sharing this review of your recent stay. We sincerely apologize that your recent experience fell short of expectations. Your feedback regarding our check-in and check-out processes, as well as housekeeping standards, has been shared with our team for immediate review. While we aim to resolve concerns promptly, we regret that our communication during your stay did not meet our usual standards. We take cleanliness extremely seriously and have reinforced protocols to prevent oversights like the one you encountered. Please know your loyalty as a Classic member is valued, and we hope to restore your confidence during a future stay at Novotel Sydney Darling Square. We certainly hope that we can welcome you back again. Best regards, Matthew Hill, General Manager

Customer review rating 5.0/5

Janista H. Families - Confirmed reviews ALL

Receptionist is so friendly and helpful. Room was super clean too and spacious. Location was so good too near darling square where all the best food are located. Would say its the best hotel I stayed in Sydney.

Dear Janista, Thank you for your positive feedback. We are thrilled to hear you had such a memorable stay at Novotel Sydney Darling Square. Our team takes great pride in providing warm hospitality, so your kind words about our reception staff mean a lot. We’re also delighted you found your room both comfortable and well-maintained during your family visit. It’s fantastic you enjoyed our prime location near Darling Square’s vibrant dining scene. We hope this convenience added extra ease and enjoyment to your Sydney explorations. We look forward to seeing you again on your next stay. Best wishes, Matthew Hill, General Manager

Customer review rating 4.5/5

Lyn A. Families - Confirmed reviews ALL

quick, easy, clear, concise and the barista made the best coffee

Dear Lyn, Thank you for your positive feedback. We are delighted that your family enjoyed their stay at Novotel Sydney Darling Square. It’s wonderful to know you found our booking process straightforward and appreciated the quality of our coffee. Our barista team takes pride in crafting each cup, and we’re thrilled it stood out during your visit. We’re equally pleased that our high-speed WiFi contributed to a seamless experience. That said, we regret any inconvenience regarding access during your stay. Our central Darling Square location aims to balance convenience with ease of movement, and we appreciate your feedback as we continue refining this aspect. Nonetheless, we hope the modern comforts of your room and our proximity to Chinatown and Darling Harbour added memorable moments to your trip. Thank you again for choosing us and for your loyalty as an ALL member. We hope to welcome you again in the future. All the best, Matthew Hill, General Manager

Customer review rating 4.0/5

S. S. Business - Confirmed reviews ALL

Great stay - true to Novotel legend! No complaints.

Dear S., We really appreciate this positive review about your stay. We are thrilled that our location and facilities added comfort to your business trip. It’s wonderful to know you enjoyed breakfast in our restaurant, designed to offer a peaceful start to the day. We take pride in providing modern amenities and are glad they met your expectations. Your kind words about our team mean a lot, and we will share your appreciation with everyone. Thank you for choosing Novotel Sydney Darling Square. We look forward to welcoming you back soon! We look forward to seeing you again in the future. Best regards, Matthew Hill, General Manager

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Other web-users rate our hotel

  • 1,701 reviews 9.5/10 Location
  • 1,695 reviews 7.6/10 Room
  • 1,695 reviews 8.2/10 Service
  • 34 reviews 5.8/10 WiFi
  • 755 reviews 8/10 Cleanliness
  • 499 reviews 6.7/10 Breakfast
  • 348 reviews 8.6/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.