Novotel Sydney Darling Square 4.5 stars

Customer review rating (ALL Rating) 4.4/5 2,943 reviews

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17 Little Pier Street, 2000 DARLING HARBOUR, Australia

Description

Hotel extras

  • Stroll to ICC, TikTok Entertainment Centre, Chinatown, Darling Harbour and much more.

  • Enjoy craft beers and bespoke wines at Pumphouse Bar & Restaurant.

  • Overlooking the Chinese Gardens of Friendship-enjoy views of nature in the heart of the city.

  • Temperature controlled Indoor Lap Pool & Gymnasium.

  • Complimentary Wi-Fi for ALL!

Our accommodation(s)

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Hotel location

Novotel Sydney Darling Square

17 Little Pier Street
2000 DARLING HARBOUR
Australia

GPS:-33.87747, 151.202709

Telephone
Fax +61 2 8217 4085

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

PUMPHOUSE RESTAURANT and BAR

Located at the heart of Darling Square, Pumphouse Bar and Restaurant now serves and produces a range of different craft and premium brews, and sells bespoke wines to add a little theatre to the Pumphouse experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,943 reviews

Customer review rating 3.5/5

Melanie P. Families - Confirmed reviews ALL

Our experience was great. The only problem was that the pool was closed.

Dear Melanie, Thank you very much for your feedback. It brings us joy to know your family found our accommodations comfortable and enjoyed our central Darling Square location, ideal for exploring Sydney’s vibrant heart. We sincerely regret the temporary closure of our indoor pool during your visit. Please know our Level 2 pool typically operates daily from 6:00 AM to 10:00 PM, and we’ve shared your feedback with our maintenance team to minimize future disruptions. Nonetheless, we’re delighted our proximity to Chinatown, Darling Quarter, and the ICC Sydney added convenience to your stay. Thank you again; we hope to have the opportunity to welcome you back. Kind regards, Matthew Hill, General Manager

Customer review rating 5.0/5

Judith C. Couples - Confirmed reviews ALL

We did a vivid dinner cruise & the room was lovely

Dear Judith, Many thanks for your valuable feedback. We are thrilled to hear you had a perfect stay at Novotel Sydney Darling Square. It’s wonderful that your dinner cruise experience added such vibrancy to your visit. We’re also delighted your room met your expectations with its comfort and style. That said, we regret any challenges you faced during check-in and appreciate your feedback on our team member’s communication. We also take note of your thoughts on our loyalty program and will consider them as we continue to enhance our offerings. Finally, we hope you enjoyed our central location near Darling Harbour’s lively dining and entertainment scene during your time with us. We look forward to welcoming you back on a future trip. Best regards, Matthew Hill, General Manager

Customer review rating 4.5/5

Julie L. Business - Confirmed reviews ALL

Was easy to get to places and quiet in the room

Dear Julie, Thank you very much for this kind review. It’s wonderful to hear you enjoyed your stay at Novotel Sydney Darling Square. We’re delighted your room provided a peaceful environment, ideal for unwinding after your business commitments. However, we regret the lapse in bathroom maintenance you encountered. Our team is committed to addressing such issues promptly to ensure our standards are consistently met. Finally, we’re thrilled our central location made exploring Sydney convenient for you. Being steps from ICC Sydney and Darling Harbour’s attractions is a benefit we’re proud to offer our guests. We look forward to welcoming you back. Kind regards, Matthew Hill, General Manager

Customer review rating 1.5/5

George Y. Solo - Confirmed reviews ALL

Firstly, I want to commend the staff they were very friendly and accommodating. It was nice to receive a gift for my birthday too. However, I was disappointed in the amount of noise that comes through to the rooms. I was woken up both nights, and early in the mornings by doors slamming. This was even with ear plugs on. It is like my door was opened. I understand not all noise can be blocked, but this was way too extreme. It seems there is minimal sound proofing through the rooms and hallways. I was also put right next to the cleaners room, this also added to the noise. I booked so I could relax and enjoy the weekend but instead I barely got any sleep due to the noise. Another problem is the hot water - it really is not so hot. Im assuming this has been done to minimise energy footprint which I can appreciate, but not when winter is around the corner. All in all, I likely would not recommend this hotel based on the above. Unless there is another booking type or request I could have included in the booking so this wouldn’t happen?

Dear George, Thank you for sharing your point of view. We are delighted our team’s warm hospitality made a positive impression during your visit. Their dedication to creating welcoming moments for our guests remains a priority. However, we sincerely apologize that your experience fell short in some areas. We take note of your comments regarding the room’s condition and will address this with our housekeeping team. We have also noted your comments regarding the outside noise. Our rooms located on the opposite side of the building are usually considered much quitter. We have noted this in your account, so that next time you come, we will be able to allocate your room accordingly. Our reception team is also available 24/7 and would absolutely love to help you with the room re-allocation. The comments regarding the hot water were also passed over to our maintenance team, so we can improve the temperature for the convenience of our guests. Nonetheless, we were pleased to celebrate your special occasion with a thoughtful gesture and hope it added a personal touch to your visit. We hope you will consider staying with us again in the future. Best regards, Matthew Hill, General Manager

Customer review rating 3.5/5

Brad S. Couples - Confirmed reviews ALL

Great location with clean rooms close to all restaurants

Dear Brad, We appreciate your candid feedback; thank you. We are delighted to hear your stay with us was comfortable and that our central location in Darling Square allowed you to explore nearby dining options with ease. Your kind remarks about the cleanliness of your room are greatly appreciated, as we strive to maintain high standards for all our guests. We are also pleased to know our online booking process met your expectations for simplicity and efficiency. As a valued ALL Accor Classic member, your continued trust in our brand motivates us to deliver experiences that align with your loyalty. We hope to have the opportunity to welcome you back in the future for an even better experience. Kind regards, Matthew Hill, General Manager

Other web-users rate our hotel

  • 1,637 reviews 9.5/10 Location
  • 1,653 reviews 7.7/10 Room
  • 1,632 reviews 8.2/10 Service
  • 37 reviews 4.5/10 WiFi
  • 685 reviews 8.2/10 Cleanliness
  • 521 reviews 7.2/10 Breakfast
  • 381 reviews 6.6/10 Amenities
  • 334 reviews 8.4/10 Vibe

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