Novotel Sydney Darling Square 4.5 stars

Customer review rating (ALL Rating) 4.4/5 3,005 reviews

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17 Little Pier Street, 2000 DARLING HARBOUR, Australia

Description

Hotel extras

  • 24-hour reception, and free Wi-Fi.

  • Wide choice of beverages and à la carte dining available.

  • Overlooking the Chinese Gardens of Friendship-enjoy views of nature in the heart of the city.

  • Temperature controlled Indoor Pool & Gymnasium.

  • Close to ICC Sydney and public transportation.

Our accommodation(s)

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Hotel location

Novotel Sydney Darling Square

17 Little Pier Street
2000 DARLING HARBOUR
Australia

GPS:-33.87747, 151.202709

Telephone
Fax +61 2 8217 4085

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

PUMPHOUSE RESTAURANT and BAR

Located at the heart of Darling Square, Pumphouse Bar and Restaurant now serves and produces a range of different craft and premium brews, and sells bespoke wines to add a little theatre to the Pumphouse experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,005 reviews

TripAdvisor Rating  4.2/5  523 reviews

Customer review rating 2.0/5

Craig P. Business - Confirmed reviews ALL

Check in was easy, The issue was with check out, the male receptionist charged my credit card, and would not provide a physical receipt. He advised me to on go online via an external entity. I advised him, you charged my credit card, you are required to provided a receipt/tax invoice, as I need it for work. After back and forth, he said I’ll do it this time, like he was doing me a favour. I stay in hotels all around the world and have never experienced this type of behaviour towards a paying customer. I appreciate you have policies, however this is ridiculous, it’s not my problem the way your invoices print out, if it shows commissions, he finally provided a tax invoice without the commission information. I left your hotel extremely frustrated prior to going to the airport , please note I worked for the Hilton group, and we never treated a customer like this, we always ensured they were treated well as part of the entire experience.

Dear Craig, Thank you for your honest feedback. Rest assured, it will be used to improve our service. We are pleased to hear that your check-in process was smooth and efficient, allowing you to settle in quickly. We sincerely apologize that certain aspects of your stay did not meet your expectations. Your feedback regarding our team’s service and the need for better humanization is deeply valued, and we will ensure it is addressed internally. We understand the importance of genuine connections and are committed to enhancing this for future guests. We look forward to the chance to host you again for a more satisfying experience, Kind regards, Matthew Hill, General Manager

Customer review rating 4.0/5

Grethe S. Friends - Confirmed reviews ALL

Very good.

Dear Grethe, Thank you for your positive feedback. We are delighted to hear that your room was well-equipped and maintained to your comfort during your stay with friends. It’s wonderful that everything met your needs, reflecting our commitment to providing a welcoming environment. We look forward to welcoming you back in the future. Kind regards, Matthew Hill, General Manager

Customer review rating 4.0/5

Purcell K. Business - Confirmed reviews ALL

Location is fantastic, and hotel has everything there you need. The buffet breakfast 10/10. The rooms amenities are lovely, the beds comfortable and air conditioning works great.

Dear K., Many thanks for your valuable feedback. We are delighted that our convenient location in Darling Square made your business trip seamless. It’s wonderful to know you enjoyed the buffet breakfast and found your room amenities to your liking. Our team takes pride in offering comfortable bedding and effective climate control, so we’re thrilled these aspects contributed to a restful stay. We also appreciate your kind words about our straightforward booking process and efficient check-in service. Your recommendation means a lot to us, and we hope to welcome you back whenever your travels bring you to Sydney. It would be a pleasure to welcome you again. Best regards, Matthew Hill, General Manager

Customer review rating 4.5/5

Gary W. Couples - Confirmed reviews ALL

Very welcoming staff, comfortable quiet room.

Dear Gary, Thank you for your positive feedback. It’s wonderful to hear you enjoyed your time at Novotel Sydney Darling Square. We’re delighted our team made you feel welcome from the moment you arrived. Your kind words about the check-in experience are truly appreciated and will be shared with the colleague you mentioned. That said, we regret the seating in your room didn’t meet your expectations. While our rooms are designed with a focus on modern functionality, we’re always exploring ways to enhance comfort. Nonetheless, we’re glad you found your stay restful and enjoyed the tranquil atmosphere. Being steps away from Darling Harbour’s vibrant attractions makes us a perfect base for exploring Sydney. We look forward to welcoming you back. Best wishes, Matthew Hill, General Manager

Customer review rating 4.5/5

Allan L. Couples - Confirmed reviews ALL

Walkable to CBD and all the restaurants, etc. of Darling Harbour. Christena took very good care of us at breakfast each day, remembering our preferences and love for their very tasty banana bread :)

Dear Allan, Thank you very much for your kind feedback. We’re delighted you enjoyed your stay at Novotel Sydney Darling Square. It’s wonderful to hear you appreciated our convenient location near Darling Harbour and the CBD. We’re also thrilled our breakfast offerings added to your experience, and that Kristina and Marco made your visit memorable. Your recognition of our sustainability efforts with the housekeeping opt-out option means a lot as we strive to reduce our environmental impact. We look forward to welcoming you back on a future occasion. Best wishes, Matthew Hill, General Manager

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Other web-users rate our hotel

  • 1,702 reviews 9.5/10 Location
  • 1,693 reviews 7.7/10 Room
  • 1,704 reviews 8.1/10 Service
  • 36 reviews 4.3/10 WiFi
  • 746 reviews 8/10 Cleanliness
  • 527 reviews 7/10 Breakfast
  • 354 reviews 8.6/10 Vibe
  • 59 reviews 3.9/10 Wellness Area

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