Novotel Sydney Darling Square 4.5 stars

Customer review rating (ALL Rating) 4.4/5 2,946 reviews

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Novotel Sydney Darling Square - Image 1
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17 Little Pier Street, 2000 DARLING HARBOUR, Australia

Description

Hotel extras

  • 24-hour reception, and free Wi-Fi.

  • Wide choice of beverages and à la carte dining available.

  • Overlooking the Chinese Gardens of Friendship-enjoy views of nature in the heart of the city.

  • Temperature controlled Indoor Pool & Gymnasium.

  • Close to ICC Sydney and public transportation.

Our accommodation(s)

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Hotel location

Novotel Sydney Darling Square

17 Little Pier Street
2000 DARLING HARBOUR
Australia

GPS:-33.87747, 151.202709

Telephone
Fax +61 2 8217 4085

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

PUMPHOUSE RESTAURANT & BAR

Located at the heart of Darling Square, Pumphouse Bar & Restaurant now serves and produces a range of different craft and premium brews, and sells bespoke wines to add a little theatre to the Pumphouse experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,946 reviews

TripAdvisor Rating  4.2/5  521 reviews

Customer review rating 5.0/5

Anthony P. Solo - Confirmed reviews ALL

Very pleasant week's stay in an excellent hotel. Comfortable and spacious room, great location just inside Chinatown, friendly and helpful staff.

Dear Anthony, Thank you for this high rating. We’re delighted to hear your week with us was so enjoyable. Our team prides itself on providing comfortable spaces and helpful service, so it’s wonderful to know you appreciated both your room and our central location near Chinatown. As an ALL member, we’re particularly grateful for your recommendation of both our hotel and loyalty programme. We look forward to welcoming you back next time you’re exploring Sydney. We look forward to welcoming you back in the future. Kind regards, Matthew Hill, General Manager

Customer review rating 4.0/5

Dony L. Business - Confirmed reviews ALL

I recently stayed at Novotel and had a pleasant experience overall. The location is excellent—very convenient and close to my office. The room was tidy, comfortable, and well-maintained, which made the stay enjoyable. The only area for improvement would be the breakfast options. I found the selection a bit limited compared to expectations. Expanding the variety would really enhance the overall guest experience.

Customer review rating 2.0/5

Sharryn M. Business - Confirmed reviews ALL

To be honest I wasn't a great stay. The road noise at night was very loud and the rooms were very dusty and dirty. I also never had room service turn over my room the whole 4 days, when you pay such a premium for a hotel this is the bare minimum to have the bins emptied, fresh towels and even toilet paper which I had to go out and buy myself as I was only given a part roll and as the cleaners never came it was never replaced. I have stayed here a few times and this was by far the worst experience I will now look for another option moving forward for my Sydney trips.

Customer review rating 5.0/5

Grace A. Couples - Confirmed reviews ALL

I stayed for a couple of nights and I found the location of the hotel was just very convenient to ICC where I attended the conference. The parking was a bit of a walk. The room was clean and had a spacious bed.

Customer review rating 4.5/5

Christine S. Families - Confirmed reviews ALL

My sister and I stayed at this Novotel for a few days as we were attending a concert in Sydney. Unfortunately on our first day, literally as soon as we got to the hotel, my sister was touched inappropriately in the lift. When we called up reception to inform them of this situation, we were met with empathy and elegant handling. The lady we spoke to got into it immediately and offered us many different options to ensure our future safety during our stay and future stays. She moved us to a new room immediately and even offered us to be escorted in and out of the building at any time. Unfortunately as there were no cameras in the lift she couldn’t actually see anything happening to my sister so she did inform us that we could fill a police report but it may be difficult to pursue it further as there are no cameras in the lift. Even though this was the case and there was no evidence to show the inappropriate touching, she believed my sister and continued to above and beyond for us. After that, we thankfully did not see the man that inappropriately touched my younger sister and continued to enjoy our stay and time in Sydney and at Novotel.

Dear Christine, Thank you for your positive feedback. We sincerely regret the distressing event you encountered. We nevertheless appreciate your recognition of our team member Monica’s immediate assistance and the supportive measures taken to ensure your comfort. We are delighted you enjoyed your overall stay at Novotel Sydney Darling Square and value your strong endorsement of our hotel and the Accor loyalty programme. We look forward to welcoming you back in the future. Sincerely, Matthew Hill, General Manager

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Other web-users rate our hotel

  • 1,699 reviews 9.5/10 Location
  • 1,690 reviews 7.6/10 Room
  • 1,688 reviews 8.3/10 Service
  • 34 reviews 5.8/10 WiFi
  • 751 reviews 8/10 Cleanliness
  • 498 reviews 6.8/10 Breakfast
  • 344 reviews 8.5/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.