Novotel Sydney Darling Square 4.5 stars

Customer review rating (ALL Rating) 4.4/5 3,033 reviews

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Description

Hotel extras

  • 24-hour reception, and free Wi-Fi.

  • Wide choice of beverages and à la carte dining available.

  • Overlooking the Chinese Gardens of Friendship-enjoy views of nature in the heart of the city.

  • Temperature controlled Indoor Pool & Gymnasium.

  • Close to ICC Sydney and public transportation.

Our accommodation(s)

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Hotel location

Novotel Sydney Darling Square

17 Little Pier Street
2000 DARLING HARBOUR
Australia

GPS:-33.87747, 151.202709

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

PUMPHOUSE RESTAURANT and BAR

Located at the heart of Darling Square, Pumphouse Bar and Restaurant now serves and produces a range of different craft and premium brews, and sells bespoke wines to add a little theatre to the Pumphouse experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,033 reviews

TripAdvisor Rating  4.2/5  523 reviews

Customer review rating 4.0/5

Nanzhu J. Families - Confirmed reviews ALL

The room didn’t have complimentary water, and we could only get water using the kettle from the lobby.

Dear Nanzhu, Thank you for taking the time to share your feedback. We’re glad to hear that you enjoyed our convenient location and found our team friendly and helpful. Regarding the water, while we do not offer complimentary bottled water in the rooms, we would like to reassure that the tap water in the rooms is safe and perfectly suitable for drinking. We appreciate your comment and understand that preferences can vary. Thank you again for staying with us, and we hope to have the opportunity to welcome you back in the future. Warm regards, Kristina K. Front Office Manager

Customer review rating 4.5/5

Dinasari H. Families - Confirmed reviews ALL

great stay, comfortable room with good facilities and good location.

Dear Dinasari, Please accept our sincere thanks for this kind feedback. We are delighted to hear you enjoyed your stay at Novotel Sydney Darling Square. It’s wonderful to know you found our location convenient and appreciated the comfort of your room. Our team takes pride in providing friendly service and maintaining facilities that enhance your visit. We’re also glad you found our amenities met your needs during your family trip. Thank you again for choosing our hotel. We look forward to welcoming you back for another memorable stay. We would be delighted to welcome you back on another occasion. All the best, Matthew Hill, General Manager

Customer review rating 5.0/5

Gallego K. Couples - Confirmed reviews ALL

Location is perfect. A short walk to the train, grocery shop, to Chinatown, to Syndney Harbour Bridge, and close many restaurants. Space is clean and comfortable. Hotel hospitaly is superb. Nothing bad i could say.

Dear Gallego, Thank you for letting us know how satisfied you were with your recent stay. We are thrilled to hear you enjoyed your stay at Novotel Sydney Darling Square. It’s wonderful that our central location allowed you to explore nearby attractions with ease. We also appreciate your kind mention of our sustainability efforts, such as the water conservation feature in the shower. We hope to welcome you back soon for another memorable experience. We look forward to the pleasure of welcoming you back in the future. Kind regards, Matthew Hill, General Manager

Customer review rating 4.5/5

Andrena T. Families - Confirmed reviews ALL

Clean and quiet room Good service Nice variety of breakfast buffet

Dear Andrena, We appreciate your kind review. We are thrilled T. hear you enjoyed your stay at Novotel Sydney Darling Square. It’s wonderful that our central location added convenience T. your family trip, and we’re glad you found your room comfortable and peaceful. Our team takes pride in offering a diverse breakfast selection T. start the day right, and we’re delighted you appreciated the variety. We look forward T. welcoming you back in the future. Best wishes, Matthew Hill, General Manager

Customer review rating 3.0/5

Diana G. Families - Confirmed reviews ALL

Confusing with the darling harbour location. Even staff at check in thought I was at the wrong place. A pain to get to. Location was central enough if not driving. Parking was expensive and did not allow for multiple entries and exits. Cleaning leaves some to be desired. Space inside the drawers of study table were sticky and I am quite sure I saw a roach run off. Sofa bed was very uncomfortable. My daughter who had to sleep on it described it as ‘firm cardboard’. Dining staff Chris was exceptional with his service (not just to us) on the Australian day morning which was extremely busy. The restaurant front desk was confused with multiple bookings and unable to manage crowds. Lastly, when I went to queue at the priority check in for ALL ACCOR + members, I was told by staff the counter wasn’t attended and could I move over.

Dear Diana, Thank you for sharing your experience with us. We are delighted that your accommodations provided the comfort you anticipated, particularly with our curated bedding options. However, we sincerely regret that several aspects of your experience fell short of expectations. Our housekeeping team typically ensures meticulous attention to detail, and we are addressing your observations to prevent recurrence. Regarding parking accessibility, we partner with a nearby secure facility offering competitive daily rates. The flat rate with multiple entries as well available if you settle it with us at the hotel. While our central location benefits those exploring Sydney without a vehicle, we understand the challenges this presents for drivers. We also apologize for the experience with the priority desk. The Front Office team was informed, and we are using your feedback to improve the services we provide especially for our valued members. On a positive note, it is heartening to hear Chris from our dining team enhanced your morning with his attentive service during the busy holiday period. His dedication reflects our commitment to memorable guest interactions even during peak times. We look forward to welcoming you back on a future trip. Best regards, Matthew Hill, General Manager

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Other web-users rate our hotel

  • 1,729 reviews 9.5/10 Location
  • 1,731 reviews 7.6/10 Room
  • 1,737 reviews 8.1/10 Service
  • 37 reviews 4.5/10 WiFi
  • 756 reviews 7.9/10 Cleanliness
  • 528 reviews 6.8/10 Breakfast
  • 358 reviews 8.5/10 Vibe
  • 58 reviews 3.8/10 Wellness Area

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