Novotel Sydney Darling Square 4.5 stars

Customer review rating (ALL Rating) 4.4/5 2,979 reviews

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Novotel Sydney Darling Square - Image 1
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17 Little Pier Street, 2000 DARLING HARBOUR, Australia

Description

Hotel extras

  • 24-hour reception, and free Wi-Fi.

  • Wide choice of beverages and à la carte dining available.

  • Overlooking the Chinese Gardens of Friendship-enjoy views of nature in the heart of the city.

  • Temperature controlled Indoor Pool & Gymnasium.

  • Close to ICC Sydney and public transportation.

Our accommodation(s)

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Hotel location

Novotel Sydney Darling Square

17 Little Pier Street
2000 DARLING HARBOUR
Australia

GPS:-33.87747, 151.202709

Telephone
Fax +61 2 8217 4085

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

PUMPHOUSE RESTAURANT & BAR

Located at the heart of Darling Square, Pumphouse Bar & Restaurant now serves and produces a range of different craft and premium brews, and sells bespoke wines to add a little theatre to the Pumphouse experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,979 reviews

TripAdvisor Rating  4.2/5  521 reviews

Customer review rating 4.5/5

Lyn A. Families - Confirmed reviews ALL

quick, easy, clear, concise and the barista made the best coffee

Dear Lyn, Thank you for your positive feedback. We are delighted that your family enjoyed their stay at Novotel Sydney Darling Square. It’s wonderful to know you found our booking process straightforward and appreciated the quality of our coffee. Our barista team takes pride in crafting each cup, and we’re thrilled it stood out during your visit. We’re equally pleased that our high-speed WiFi contributed to a seamless experience. That said, we regret any inconvenience regarding access during your stay. Our central Darling Square location aims to balance convenience with ease of movement, and we appreciate your feedback as we continue refining this aspect. Nonetheless, we hope the modern comforts of your room and our proximity to Chinatown and Darling Harbour added memorable moments to your trip. Thank you again for choosing us and for your loyalty as an ALL member. We hope to welcome you again in the future. All the best, Matthew Hill, General Manager

Customer review rating 4.0/5

S. S. Business - Confirmed reviews ALL

Great stay - true to Novotel legend! No complaints.

Dear S., We really appreciate this positive review about your stay. We are thrilled that our location and facilities added comfort to your business trip. It’s wonderful to know you enjoyed breakfast in our restaurant, designed to offer a peaceful start to the day. We take pride in providing modern amenities and are glad they met your expectations. Your kind words about our team mean a lot, and we will share your appreciation with everyone. Thank you for choosing Novotel Sydney Darling Square. We look forward to welcoming you back soon! We look forward to seeing you again in the future. Best regards, Matthew Hill, General Manager

Customer review rating 2.5/5

Mesh S. Couples - Confirmed reviews ALL

As an Accor staff member, it is genuinely disappointing to see how the standard of service has declined. I booked a King Suite with city views 2–3 weeks in advance and specifically selected the room based on that description. I was allocated Room 327, which does not reflect what would reasonably be considered a “city view.” The room did not match what was advertised at the time of booking. Prior to arrival, I was asked to provide preferences, including: Higher floor Extra towels Air conditioning set to a lower temperature None of these requests were actioned or communicated as unavailable. If guest preferences cannot be accommodated, it would be more transparent not to request them in the first place. Additionally, no bathrobes were provided in the room, despite this being expected for the room category booked. I paid extra for this stay. Receiving a staff discount does not negate the expectation of service, nor should it deprioritise a booking. Staff rates are a recognised entitlement across Accor properties and should not result in reduced standards. As someone who works within the Accor network, this experience is particularly disappointing. The stay did not reflect the brand standards or consistency Accor is known for, what a shame. Breakfast team customer service was absolutely fantastic. I hope this feedback is taken seriously and reviewed, as the experience fell well below expectations.r

Dear Mesh, Thank you for taking the time to share your feedback. We’re delighted to hear your kind words about our breakfast team’s service – their dedication to creating positive experiences remains a priority. Our team takes pride in delivering attentive hospitality across all departments. We sincerely apologize that various aspects of your visit fell below the standards we aim to uphold. As fellow Accor associates, we fully understand the importance of consistent brand execution. Please know your feedback has been shared with relevant teams for review. While our central Darling Square location offers convenience for exploring Sydney’s attractions, we regret this couldn’t compensate for the shortcomings you encountered. We hope to see you again for a more enjoyable experience. Best wishes, Matthew Hill, General Manager

Customer review rating 0.5/5

Tehreem T. Families - Confirmed reviews ALL

Shit experience

Dear T., We appreciate that you took the time to review your feedback with us. We are glad to know you found our arrival process and accommodation facilities comfortable during your stay. However, we sincerely apologize that your experience fell short in several areas. Please know your concerns regarding room configuration and facilities have been noted. Our team is committed to addressing such matters promptly to ensure future stays meet the standards we strive to uphold. It was also pleasing to hear our WiFi services contributed positively to your visit. We hope this aspect provided some convenience while exploring Darling Harbour’s vibrant surroundings. We would like to take this opportunity to clarify that our hotel does not have a double bed room configuration, and we regret any inconvenience this may have caused during your stay. We hope to see you again in the future. Kind regards, Matthew Hill, General Manager

Customer review rating 4.5/5

Michelle E. Families - Confirmed reviews ALL

Great location, very relaxed atmosphere and friendly staff

Dear Michelle, Thank you for your positive feedback. We are thrilled to hear you enjoyed your family stay at Novotel Sydney Darling Square. It is wonderful to know you found our central spot in Darling Harbour ideal for your needs and appreciated the welcoming vibe of our team. Our prime location near Chinatown and the ICC Sydney allows guests to easily explore the city’s diverse offerings, which we are glad added convenience to your visit. We truly value your kind words about our friendly staff, who strive to create a relaxed environment for all guests. Connecting family trips with memorable moments is something we take pride in, and we are delighted your experience reflected that. We look forward to welcoming you back on a future visit. Kind regards, Matthew Hill, General Manager

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Other web-users rate our hotel

  • 1,701 reviews 9.5/10 Location
  • 1,695 reviews 7.6/10 Room
  • 1,695 reviews 8.2/10 Service
  • 34 reviews 5.8/10 WiFi
  • 755 reviews 8/10 Cleanliness
  • 499 reviews 6.7/10 Breakfast
  • 348 reviews 8.6/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.