Novotel Sydney Darling Square 4.5 stars

Customer review rating (ALL Rating) 4.4/5 2,955 reviews

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Novotel Sydney Darling Square - Image 1
Novotel Sydney Darling Square - Image 2
Novotel Sydney Darling Square - Image 3
Novotel Sydney Darling Square - Image 4
17 Little Pier Street, 2000 DARLING HARBOUR, Australia

Description

Hotel extras

  • We are a short walk to ICC Sydney, TikTok Entertainment Centre, Chinatown and Darling Harbour.

  • Enjoy craft beers and bespoke wines at Pumphouse Bar & Restaurant.

  • Overlooking the Chinese Gardens of Friendship-enjoy views of nature in the heart of the city.

  • Temperature controlled Indoor Lap Pool & Gymnasium.

  • Complimentary Wi-Fi for ALL Accor members

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

SUPERIOR ROOM, 2 Single Size Beds

Photo out of - SUPERIOR ROOM, 2 Single Size Beds

The Superior Twin Room includes 2 single beds- en suite with rain shower option-flat-screen TV and air conditioning. There will be a surcharge of $60 for the third person staying in the same room (day bed only).

  • Views:

    City View or Park view

Max. number of persons
3
Area
From 24 m² / 258 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Cleaning kit
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • 3 pers. max
  • 24 m² / 258 sq ft
  • Bedding 2 x Single bed(s)
  • Views: City View or Park view
See availabilities

Deluxe Room includes a King bed-en suite with rain shower option-Smart TV with access to online streaming services and air conditioning. View over Sydney s Chinese Gardens and extras such as complimentary wifi and luxury amenities.

  • Views:

    City View

Max. number of persons
2
Area
From 26 m² / 279 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Cleaning kit
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
See availabilities

Executive Room includes a King bed with view over Sydney's Chinese Gardens - en suite with rain shower option and Smart TV with access to online streaming services.

  • Views:

    Garden View

Max. number of persons
2
Area
From 26 m² / 279 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Cleaning kit
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel Sydney Darling Square

17 Little Pier Street
2000 DARLING HARBOUR
Australia

GPS:-33.87747, 151.202709

Telephone
Fax +61 2 8217 4085
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park
  • 230 rooms
  • 3 rooms for people with reduced mobility
  • 12 connecting rooms
  • 230 non-smoking rooms
  • 8 floors

Languages spoken at the hotel

  • English
  • French
  • Indonesian
  • Italian
  • Thai
  • Turkish
  • Vietnamese
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Plugs and converters available on desks

Iron

  • Iron at reception

Check In & Check-out facilities

  • Express check-out
  • Late Checkout

Concierge

  • Concierge

Pets

Pets not allowed

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

7 Meeting rooms

Family

Services for children

  • Board games available

Well-being

Heated indoor lap pool

  • Covered
  • On site

Fitness Centre

  • On site
  • Near the property
  • Outdoor parking
  • Public

  • Parking pricing: 24.57 € 40 AUD Per day

PUMPHOUSE SYDNEY

Photo out of - PUMPHOUSE SYDNEY

Located at the heart of Darling Square, Pumphouse Bar and Restaurant now serves and produces a range of different craft and premium brews, and sells bespoke wines to add a little theatre to the Pumphouse experience.

Cooking style
International
Capacity
248
Accessibility
Accessible service
17 Little Pier Street, 2000 Darling Harbour, Australia
Telephone +61 2 8217 4100
Menu PDF
Cocktail menu PDF
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace

Payment

  • Credit card
  • Apple Pay
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • JCB
  • Visa

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

Located at the heart of Darling Square, Pumphouse Bar and Restaurant now serves and produces a range of different craft and premium brews, and sells bespoke wines to add a little theatre to the Pumphouse experience.

Ps Wine is a wine bar situated in the heart of Darling Square. Our signature small plate menus boasts flavors from the Mediterranean and Levant, with a rotating list of old and new world wine varietals and house cocktail creations.

Start your day with a delicious breakfast crafted from fresh, locally sourced ingredients. Enjoy a range of hot and cold selections.

Take a swim or a dip in our temperature controlled indoor lap pool and relax with views of Darling Square and the Chinese Gardens.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,955 reviews

Customer review rating 4.5/5

Andrea B. Couples - Confirmed reviews ALL

Dear Andrea, Thank you for taking the time to leave us a review. We are delighted that you found your room spotless and comfortable throughout your stay. It is also a pleasure to know you enjoyed our breakfast buffet at Pier Street Grill, and we are glad it gave you a great start to your day. Even so, we are sorry that some aspects of the room setup did not quite meet your expectations. Your comments about the in-room storage and the dressing area have been noted, and our team is always on hand to help with any requests during a stay. It would be a pleasure to welcome you back in the future. Kind Regards, Matthew Hill General Manager

Customer review rating 5.0/5

Roslyn A. Couples - Confirmed reviews ALL

Dear Roslyn, We very much appreciate you taking the time to give us such generous feedback. We are delighted that you found our location so convenient for your stay. Our team truly values making every guest feel welcome, so it means a lot to us that you appreciated their friendly and helpful approach. We are glad your time with us was such an enjoyable experience. It would be a pleasure to welcome you back! With kind regards, Matthew Hill General Manager

Customer review rating 1.5/5

Kristina B. Business - Confirmed reviews ALL

Dear Kristina, We take your feedback seriously and will use it to improve our services. We are pleased that you found your room comfortable. However, we are truly sorry to hear that some aspects of your visit did not meet your expectations. We regret the shortcoming in the bathroom and understand how your first impression was affected. Our team is always on hand to resolve such matters promptly. The accessible room you received is part of our commitment to inclusive hospitality, though we are sorry it was not the right fit for your needs. That said, our hotel in Darling Harbour offers a prime location near the ICC Sydney and Chinatown, ideal for business travellers. Once again, thank you for reviewing us and we apologise for any inconveniences. Sincerely, Matthew Hill General Manager

Customer review rating 5.0/5

Yong H. T. Families - Confirmed reviews ALL

Dear Yong H., We are thrilled that you have enjoyed your time with us. We are delighted that you enjoyed our service and the warm attitude of our team. It means a lot to us that Crystal and Malaika stood out during your stay, and we have shared your kind words with them. Our hotel takes pride in keeping every space spotless, and we are glad you felt that throughout your visit. We are also pleased that our location near Chinatown made your family trip more convenient, with shops open late just steps away. It is great to know you appreciated our sustainable approach, like having toiletries available on request rather than replacing them daily. We are happy that your Accor Gold membership added value to your booking, and that our amenities met the standard you expect from Accor. We would love to have you stay with us again in the future. Kind regards, Matthew Hill General Manager

Customer review rating 5.0/5

Tania P. Business - Confirmed reviews ALL

Dear Tania, We are thrilled that you have enjoyed your time with us. We are delighted that you found our location so convenient for walking to attractions, shops and restaurants. Our team takes real pride in being attentive to our guests’ needs, and we are glad they could secure your preferred room for you. It is also pleasing to know that your room was clean and had everything you needed for a comfortable business trip. We are happy you appreciated the extended opening hours at Pumphouse Sydney, our bar and restaurant. Having the flexibility to grab a drink or a meal whenever it suits you makes all the difference during a busy stay. Once again, thank you for your kind words, and we look forward to your next visit! Sincerely, Matthew Hill General Manager

Dear Andrea, Thank you for taking the time to leave us a review. We are delighted that you found your room spotless and comfortable throughout your stay. It is also a pleasure to know you enjoyed our breakfast buffet at Pier Street Grill, and we are glad it gave you a great start to your day. Even so, we are sorry that some aspects of the room setup did not quite meet your expectations. Your comments about the in-room storage and the dressing area have been noted, and our team is always on hand to help with any requests during a stay. It would be a pleasure to welcome you back in the future. Kind Regards, Matthew Hill General Manager

Customer review rating 5.0/5

Roslyn A. Couples - Confirmed reviews ALL

Friendly and helpful staff, a very enjoyable experience

Dear Roslyn, We very much appreciate you taking the time to give us such generous feedback. We are delighted that you found our location so convenient for your stay. Our team truly values making every guest feel welcome, so it means a lot to us that you appreciated their friendly and helpful approach. We are glad your time with us was such an enjoyable experience. It would be a pleasure to welcome you back! With kind regards, Matthew Hill General Manager

Customer review rating 1.5/5

Kristina B. Business - Confirmed reviews ALL

I was allocated the room for special needs and the shower curtain was really dirty. My first stay at Novotel and not sure id come back as this was my first impression.

Dear Kristina, We take your feedback seriously and will use it to improve our services. We are pleased that you found your room comfortable. However, we are truly sorry to hear that some aspects of your visit did not meet your expectations. We regret the shortcoming in the bathroom and understand how your first impression was affected. Our team is always on hand to resolve such matters promptly. The accessible room you received is part of our commitment to inclusive hospitality, though we are sorry it was not the right fit for your needs. That said, our hotel in Darling Harbour offers a prime location near the ICC Sydney and Chinatown, ideal for business travellers. Once again, thank you for reviewing us and we apologise for any inconveniences. Sincerely, Matthew Hill General Manager

Customer review rating 5.0/5

Yong H. T. Families - Confirmed reviews ALL

We are very please with the hotel’s service, arrangement and staff’s attitude! Hotel is very clean and well located near chinatown where most shop open till late. Hotel amenities are also very up to standard as per other Accor group.

Dear Yong H., We are thrilled that you have enjoyed your time with us. We are delighted that you enjoyed our service and the warm attitude of our team. It means a lot to us that Crystal and Malaika stood out during your stay, and we have shared your kind words with them. Our hotel takes pride in keeping every space spotless, and we are glad you felt that throughout your visit. We are also pleased that our location near Chinatown made your family trip more convenient, with shops open late just steps away. It is great to know you appreciated our sustainable approach, like having toiletries available on request rather than replacing them daily. We are happy that your Accor Gold membership added value to your booking, and that our amenities met the standard you expect from Accor. We would love to have you stay with us again in the future. Kind regards, Matthew Hill General Manager

Customer review rating 5.0/5

Tania P. Business - Confirmed reviews ALL

Centrally located so I could walk to every attraction, shops and restaurants. Staff were helpful, attentive and even gave me my preferred room upon request. The room was clean and had everything I needed. The bar/restaurant had great opening hours meaning I could get a drink or a meal/snack whenever I wanted. Will definitely stay again.

Dear Tania, We are thrilled that you have enjoyed your time with us. We are delighted that you found our location so convenient for walking to attractions, shops and restaurants. Our team takes real pride in being attentive to our guests’ needs, and we are glad they could secure your preferred room for you. It is also pleasing to know that your room was clean and had everything you needed for a comfortable business trip. We are happy you appreciated the extended opening hours at Pumphouse Sydney, our bar and restaurant. Having the flexibility to grab a drink or a meal whenever it suits you makes all the difference during a busy stay. Once again, thank you for your kind words, and we look forward to your next visit! Sincerely, Matthew Hill General Manager

Customer review rating 5.0/5

Kate H. Families - Confirmed reviews ALL

Pleasant staff and close to everything. Bed was very comfortable.

Dear Kate, Thank you for your kind words. We are delighted that you found our staff pleasant and welcoming. Our team takes real pride in making every guest feel at home. We are also glad your bed was so comfortable and that our central location made it easy for you to explore Darling Square. It is wonderful that you loved the bees, our sustainable practices are something we truly value, and it means a lot to hear your appreciation. It would be a pleasure to welcome you back! With kind regards, Matthew Hill General Manager

Customer review rating 4.0/5

Philip G. Friends - Confirmed reviews ALL

close to all the Darling HArbour activities and good tram access to city and station

Dear Philip, Thank you for your wonderful feedback. We are delighted that you found our hotel so well located for enjoying Darling Harbour. Our team takes great pride in being right in the heart of Darling Square, with easy access to all the activities and attractions the area has to offer. We are also pleased that the tram connections made it simple for you to reach the city centre and the station. It is wonderful to know that our central position helped you and your friends make the most of your time in Sydney. Once again, thank you for your kind words, and we look forward to your next visit! Sincerely, Matthew Hill General Manager

Customer review rating 2.5/5

Ka F. T. Couples - Confirmed reviews ALL

Clean room and smooth check-in, but no member counter, no room upgrade, no water in the room, and reception was unattended for about 15 minutes at night.

Dear Ka, We are delighted that you found your room clean and your check-in smooth, and that our cleanliness standards left a positive impression on you. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. Your loyalty as a Gold member is valued, and we regret that the recognition you deserve was not fully delivered on this occasion. We understand your disappointment with the dedicated member counter, the absence of a welcome amenity, and the lack of clarity around upgrade availability. Our team is available around the clock at reception, and we are sorry for the wait you experienced during the evening. Having drinking water readily available in your room is a standard we strive to uphold, and we apologise that this was not the case upon your arrival. Even so, it is pleasing to know that once your membership was confirmed, our team attended to you by sending water to your room. The comfort and wellbeing of our guests remain central to our service at Novotel Sydney Darling Square. We hope you’ll consider us for your next stay in Sydney to see how we implemented your feedback. Kind regards, Matthew Hill General Manager

Customer review rating 4.0/5

Valerie C. Business - Confirmed reviews ALL

All too brief. I loved the body wash & lotion

Dear Valerie, We are thrilled that you have enjoyed your time with us. We are delighted that you found your room comfortable and clean for your business trip. Our team is also glad you loved the Deep Nature body wash and lotion, it is wonderful to know those little touches made a difference. We are sorry your stay felt all too brief. Finally, we are pleased you appreciated our location, just a short walk from Darling Harbour and the ICC. We hope to welcome you back in the future. With kind regards, Matthew Hill General Manager

Customer review rating 3.5/5

Sarah H. Business - Confirmed reviews ALL

Friendly staff. Hotel location was perfect for my stay with restaurants nearby. My room did have an odd smell during my stay. I understand that water is available on the ground floor, but bottled water or a water machine closer to the room would be nice.

Dear Sarah, Thank you for taking the time to leave us a review. We are delighted that our team made you feel welcome and that our central Darling Square location suited your business trip perfectly, with a variety of dining options just steps away. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. Your comfort is important to us and we regret any disturbance caused by an unusual scent in your room. Our reception team is always on hand to assist with such matters on the spot. We also appreciate your thoughts on refreshment access and, while filtered water is available on the ground floor, your feedback has been taken into consideration. Even so, it is a pleasure to know that your overall time with us was a positive one and we trust the convenience of Darling Harbour added value to your visit. It would be a pleasure to welcome you back in the future. Kind Regards, Matthew Hill General Manager

Customer review rating 3.0/5

Carol M. Business - Confirmed reviews ALL

I stayed for 4 nights The restaurant food ordered was cold and terrible - sent it back My breakfast order was incorrect for all but one morning Bar staff inexperienced and no idea of making cocktails

Dear Carol, Thank you for your honest feedback. We are pleased that our central Darling Square location served you well during your four-night business stay. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret that your dining experience fell short, particularly with the temperature and preparation of your evening meal, and we apologise for the repeated inaccuracies with your breakfast orders. It is also disappointing to hear that our bar team did not demonstrate the expertise you rightly anticipated when preparing cocktails. Finally, our location places you steps from Darling Harbour, Chinatown, and the ICC Sydney, making Novotel Sydney Darling Square a convenient base for both work and leisure. We guarantee your next stay with us will be a whole lot better. Sincerely, Matthew Hill General Manager

Customer review rating 5.0/5

Mark F. M. K. Business - Confirmed reviews ALL

Unpretentious , always clean, rooms are cool, well appointed, good facilities and comfy bed. Great staff , check in and check out.

Dear Mark, Thank you for your wonderful feedback. We are delighted that you found your stay unpretentious and comfortable, from the clean, well-appointed rooms to the comfy bed. Our team takes pride in offering a smooth check-in and check-out, so it is great to know you felt well looked after. We are also glad you appreciated the cooling in your room and the facilities we provide. We are pleased that Audrey left a positive impression, and we will share your kind words with her. Finally, we are happy that you secured a rate that suited your budget, even during a busy period. Once again, thank you for your kind words, and we look forward to your next visit! Sincerely, Matthew Hill General Manager

Customer review rating 3.5/5

Tracy B. Business - Confirmed reviews ALL

✔️Well located, near ICC where our conference was. ✔️Nice room, spacious bathroom ✔️Very expensive, paid $1300 for 2 nights - was surprised when we arrived ✖️Reception check in was very very slow. ✖️No parking at hotel, not convenient. ✖️Bags arent taken to your room

Dear Tracy, We appreciate your feedback. We are delighted that you appreciated our central location so close to the ICC Sydney, and that your room and its spacious bathroom contributed to a comfortable stay. We are, however, sincerely sorry that some aspects of your visit did not meet your expectations. We understand that a smooth arrival sets the tone for any trip, and we regret that the check-in process felt slower than it should have. Our reception team is always available to assist, and we take your feedback regarding staffing levels seriously. While we no longer provide on-site parking, our team is happy to direct guests to the secure off-site facility at First Parking, just a short distance from Novotel Sydney Darling Square. We also note your comments about luggage assistance, and although porter services are not part of our current offering, our front desk staff are always on hand to help where possible. Even so, it is wonderful to know that our prime Darling Harbour location and the comfort of your accommodation were highlights of your business trip. It would be a pleasure to welcome you back in the future. Best regards, Matthew Hill General Manager

Customer review rating 4.5/5

Rachel H. Families - Confirmed reviews ALL

Friendly staff. Comfortable room. Accomodated to my 10mth old with a portacot to sleep in. In the heart of Darling Square and short distances to the metro. Bit noisy overnight due to the outside festivities (we stayed over the weekend of Halloween and there’s a club nearby) but didn’t bother us too much. Thanks for a great stay!

Dear Rachel, We appreciate your feedback. We are delighted that you found our team friendly and your room comfortable during your family stay. We are also glad we could provide a portacot for your 10-month-old, making your visit a little easier. However, we regret that some outside festivities reached your room over the Halloween weekend. Our double-glazed windows help reduce external sounds, but our central Darling Square setting can occasionally let some energy from the neighbourhood through. We look forward to welcoming you back in the future. Kind regards, Matthew Hill General Manager

Customer review rating 5.0/5

Baolong C. Couples - Confirmed reviews ALL

This place is great to stay, great location, wonderful breakfast, and very friendly staff.

Dear C., Thank you for your wonderful feedback. We are thrilled that you found our location so convenient for your stay. Darling Square puts you right in the heart of Sydney, with the ICC and Chinatown just a short stroll away. Our team takes great pride in making every guest feel welcome, so knowing you appreciated their friendly service means a lot to us. We are also delighted that our breakfast buffet at Pier Street Grill hit the mark. It is the perfect way to start a day of exploring the city. It would be a pleasure to welcome you back! Kind regards, Matthew Hill General Manager

Customer review rating 5.0/5

Elva L. Business - Confirmed reviews ALL

n/a

Dear Elva, Thank you for your kind words. We are delighted that you found your stay so comfortable and that our team made you feel welcome. It is wonderful to hear that the Filipina lady at the registration desk left a positive impression on you. Our hotel aims to create a relaxing environment for every guest, and knowing you had a brilliant experience means a great deal to us. Your recognition of our staff’s warmth is something we truly value. It would be a pleasure to welcome you back! With kind regards, Matthew Hill General Manager

Customer review rating 4.5/5

Deepa M. M. Business - Confirmed reviews ALL

no porters. Amazing cleaning lady on the first day of my stay

Dear Deepa, Thank you for your kind words and positive feedback. We are delighted that you found our cleaning team so attentive, especially on your first day. It is wonderful to hear that our housekeeping made such a strong impression. That said, we are sorry that the absence of luggage assistance fell short of your expectations. Our hotel does not offer porter or concierge services, though our front desk team is always happy to help with luggage storage and any local tips you might need. Nonetheless, we are pleased that your departure went smoothly and that your overall stay left you with a positive feeling. We would love to have you stay with us again in the future. Kind regards, Matthew Hill General Manager

Customer review rating 5.0/5

Colleen O. Families - Confirmed reviews ALL

Very helpful staff and enjoyable hotel

Dear Colleen, Thank you for your wonderful feedback. We are delighted that you found our hotel comfortable and enjoyed our location in the heart of Darling Square. It is great to know that our team made you feel welcome and that your stay with us was enjoyable. We are also pleased that you found the Accor ALL App easy to navigate when booking your visit. We wish you a pleasant day ahead and hope to see you again soon. Kind Regards, Matthew Hill General Manager

Customer review rating 5.0/5

Wilson S. Business - Confirmed reviews ALL

Great hotel, in a great spot with plenty of restaurants nearby.

Dear S., We are delighted that you found our hotel well located and comfortable for your business trip. Our team takes pride in being right in the heart of Darling Square, with a great selection of restaurants just steps away. We are glad you appreciated the convenience. It is wonderful to know that everything met your expectations and that your stay felt effortless from start to finish. We hope to see you again soon. Regards, Matthew Hill General Manager

Customer review rating 4.5/5

Charlene G. Friends - Confirmed reviews ALL

great location, nice and helful staff

Dear Charlene, Thank you for your wonderful feedback. We are delighted that you found our location great for your visit. Our hotel sits in the heart of Darling Square, just steps from the ICC and Chinatown, so it is wonderful to know that worked well for you. Our team takes real pride in making every guest feel welcome, and we are glad you felt well looked after during your stay. It is always rewarding when a guest extends their time with us, as you did with your tour group. We hope to welcome you back in the future. Kind regards, Matthew Hill General Manager

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