Novotel Melbourne Glen Waverley 4 stars

Customer review rating (ALL Rating) 4.5/5 1,702 reviews

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Novotel Melbourne Glen Waverley - Image 1
Novotel Melbourne Glen Waverley - Image 2
Novotel Melbourne Glen Waverley - Image 3
Novotel Melbourne Glen Waverley - Image 4
285 Springvale Road, 3150 GLEN WAVERLEY, Australia

Description

Hotel extras

  • Room service available

  • WiFi, work space, 42-inch TV with foxtel

  • 8 versatile spaces for events

  • 2 minutes to Glen Waverley station, 35-minute ride to city

  • Onsite secure car parking, Meze restaurant and bar, with shopping, cinema nearby

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Room 2 Double Beds

Photo out of - Standard Room 2 Double Beds

These rooms come with two comfortable Double beds, iPod docking station and clock radio, WiFi access, 43" LCD TV and workstation with integrated 'MediaHub HD'. Accommodates up to 2 adults and 2 children.

Max. number of persons
4
Area
From 28 m² / 301 sq ft

Bedding

Double bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 4 pers. max
  • 28 m² / 301 sq ft
  • Bedding 2 x Double bed(s)
See availabilities

These rooms come with a luxurious king bed, clock radio, chaise lounge, WiFi access, 42" LCD TV with Foxtel business IQ with 120 channels and workstation. Accommodates up to 2 adults.

Max. number of persons
2
Area
From 28 m² / 301 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

These rooms come with a luxurious king bed, clock radio, chaise lounge, WiFi access, 42" LCD TV with Foxtel business IQ with 120 channels and workstation. Accommodates up to 2 adults.

Max. number of persons
2
Area
From 28 m² / 301 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Suite

Suite 1 King Bed and Spa

Photo out of - Suite 1 King Bed and Spa

Located on levels 5 or 6, these more spacious suites feature separate loung/dining room, powder room and corner spa. King size bed, iPod dock, WiFi access, 42" LCD TV and integrated 'MediaHub HD'. Accommodations up to 2 adults and 1 child.

Max. number of persons
3
Area
From 64 m² / 688 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel Melbourne Glen Waverley

285 Springvale Road
3150 GLEN WAVERLEY
Australia

GPS:-37.881154313213116, 145.16462392521382

Telephone
Fax +61 3 8561 2345
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 200 rooms
  • 3 rooms for people with reduced mobility
  • 200 non-smoking rooms
  • 6 floors

Languages spoken at the hotel

  • English
  • Italian
  • Japanese

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundry / Valet Services Additional charge
  • Dry cleaning / Ironing Additional charge

Lounge

  • Waiting area or lounge Additional charge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage Additional charge

Pets

Pets not allowed

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge
  • Breakfast à la carte Additional charge
  • Room service Additional charge

Business

7 Meeting rooms

Family

Services for children

  • Board games available

Well-being

Indoor Swimming Pool

  • Covered
  • On site

Fitness Center

  • On site
  • Sauna room
  • On site
  • Indoor parking
  • Private
  • 100 parking spaces
  • Max Limited Height: 2 m / 6.5 ft

  • Parking pricing: 19.94 € 32 AUD Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • TESLA recharging units

Security

  • Extinguisher
  • Sprinkler
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights

Accessibility

  • Accessible parking

Meze Restaurant

Menu PDF
Cocktail menu PDF

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Exceptional View

Payment

  • Cash
  • Credit card
  • Apple Pay
  • Other

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • Visa

Meze brings a modern twist to traditional flavours, combining fresh ingredients, bold flavours and aromatic spices. Discover a contemporary menu inspired by the diverse flavours of Asia, the Middle East and international classics.

Open 7 days for light meals, Meze Bar is perfect for enjoying your favourite drink, while catching up on work or winding down for the weekend. From 12pm - late, Meze Bar has an extensive beverage list featuring local wines, beers and delicious cocktails.

Health and Wellness

Couples looking to organise a Melbourne wedding can find the perfect option in Novotel Melbourne Glen Waverley. The hotel features stylish accommodation, superb dining and leisure facilities, excellent accessibility and a range of beautiful event space.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,702 reviews

Customer review rating 3.5/5

Lyn H. Business - Confirmed reviews ALL

Dear Lyn, Thank you for taking the time to share your detailed feedback following your recent stay with us. We appreciate you highlighting the areas where your experience did not meet expectations. We have noted your comments regarding the breakfast terms and conditions, room service hours, in-room amenities, air conditioning and assistance with your late-night delivery. For clarity, as part of our hotel policy, we request credit card details at check-in for security purposes; however, we do not hold or charge any amount as a security deposit. This differs from some hotels that may place a security hold or take a specific amount as a guarantee. Our pre-purchased breakfast also has terms and conditions, including a non-refundable clause. We appreciate your feedback regarding the importance of ensuring these conditions are clearly communicated at the time of purchase and will reinforce this with our team. Regarding outside food deliveries, for operational and safety reasons, our hotel team does not deliver outside food directly to guest rooms. Guests are welcome to arrange deliveries, but the order needs to be collected by the guest from the designated arrival point. We also appreciate your comments regarding room facilities, room service hours and the air conditioning. Our Front Office team is available at the reception desk 24 hours a day, and guests are welcome to contact us at any time for assistance with matters such as adjusting the air conditioning or any other in-room requirements. We would have been pleased to assist you during your stay. Your feedback is valuable and will be shared with the relevant teams as we continue to improve the overall guest experience. Thank you again for your feedback, and we hope to have the opportunity to welcome you back for a more seamless stay in the future. Kind Regards, James David General Manager

Customer review rating 0.5/5

Lindy K. Couples - Confirmed reviews ALL

Dear Lindy, Thank you for taking the time to provide such detailed feedback following your recent stay with us. We are pleased to know that you found your room very nice and that the cleanliness of the accommodation met your expectations. At the same time, we are disappointed to learn about the difficulties you experienced regarding the breakfast arrangements, both prior to your arrival and during your stay. We have carefully reviewed your feedback with our team. Our review confirms that the terms and conditions relating to the breakfast rate were communicated; however, it appears there was a misunderstanding during the interaction. We are sorry that you felt unsupported and that the situation caused frustration during your stay. This was certainly not the intention of our team, and we regret that the experience left you feeling this way. We also acknowledge your feedback regarding the Wi-Fi connectivity. Thank you again for sharing your experience with us. We genuinely value your feedback and hope to have the opportunity to welcome you back in the future. Warm Regards, James David General Manager

Customer review rating 4.0/5

Colin S. Business - Confirmed reviews ALL

Dear Mr S., Thank you for taking the time to share your feedback following your recent stay at Novotel Melbourne Glen Waverley. We are pleased to know that you found our hotel the right choice for your business visit and that you had a comfortable experience across your stay. It is encouraging to see your positive ratings for the accommodation, cleanliness, breakfast, our team, check-in and departure, as well as our sustainability efforts. We also greatly appreciate your loyalty as a Gold ALL Accor member and your recommendation of both our hotel and the ALL loyalty programme. Your feedback is valuable to us as we continue to look for ways to further enhance the guest experience. We hope to have the pleasure of welcoming you back to Novotel Melbourne Glen Waverley on a future visit. Warm regards, David James General Manager Novotel Melbourne Glen Waverley

Customer review rating 4.0/5

Allan B. Business - Confirmed reviews ALL

Dear Allan, We thank you for taking the time to leave a review following your recent stay with us at Novotel Melbourne Glen Waverley. I'm pleased to hear that you were happy with both our facilities and the quality of our service. We are also joyed to know that you were happy with our brand new menu and the variety of new flavors it has to offer! Your kind words and valuable feedback is greatly appreciated. We look forward to accommodating you again in the future. Warm Regards, James David General Manager

Customer review rating 3.5/5

Christopher T. Business - Confirmed reviews ALL

Dear Christopher, Thank you for taking the time to leave a review following your recent stay with us at Novotel Melbourne Glen Waverley. We are sorry to hear you faced challenges regarding our skip the clean initiative and we are grateful for your valuable feedback in this area. Please rest assured your feedback will be passed on to all relevant departments. On the other hand I am pleased to hear that you enjoyed the comfort of our rooms as well as the variety of equipment we have in our fitness room. I am also happy to know that our front desk team were able to create a positive check in experience for you. We hope to have the opportunity to welcome you back again in the future. Warm Regards, James David General Manager

Dear Lyn, Thank you for taking the time to share your detailed feedback following your recent stay with us. We appreciate you highlighting the areas where your experience did not meet expectations. We have noted your comments regarding the breakfast terms and conditions, room service hours, in-room amenities, air conditioning and assistance with your late-night delivery. For clarity, as part of our hotel policy, we request credit card details at check-in for security purposes; however, we do not hold or charge any amount as a security deposit. This differs from some hotels that may place a security hold or take a specific amount as a guarantee. Our pre-purchased breakfast also has terms and conditions, including a non-refundable clause. We appreciate your feedback regarding the importance of ensuring these conditions are clearly communicated at the time of purchase and will reinforce this with our team. Regarding outside food deliveries, for operational and safety reasons, our hotel team does not deliver outside food directly to guest rooms. Guests are welcome to arrange deliveries, but the order needs to be collected by the guest from the designated arrival point. We also appreciate your comments regarding room facilities, room service hours and the air conditioning. Our Front Office team is available at the reception desk 24 hours a day, and guests are welcome to contact us at any time for assistance with matters such as adjusting the air conditioning or any other in-room requirements. We would have been pleased to assist you during your stay. Your feedback is valuable and will be shared with the relevant teams as we continue to improve the overall guest experience. Thank you again for your feedback, and we hope to have the opportunity to welcome you back for a more seamless stay in the future. Kind Regards, James David General Manager

Customer review rating 0.5/5

Lindy K. Couples - Confirmed reviews ALL

We stayed 1 night on 3/10/26. Prior to arriving from Adelaide, I phoned on 21/9 from Adelaide, to book a table for 5 people for breakfast at your Meze cafe, for 9 am. The staff member said, that we just need to turn up, and then hung up the phone! I phoned again, and she repeated the same, & hung up again. I joined once more, and she still said just turn up! It was very important to me, that it be booked & confirmed, as we had 3 friends joining us, who had to travel some distance. When we arrived to check in last Saturday, we asked if the staff member could confirm our booking! I am fairly sure, it was the same person, from the phone call. She said we were not booked in! I had received a text message, asking if we could confirm, which I did on my phone., so if I received that, how could we not be booked in! We asked her specifically to book. & confirm the breakfast. We even went back to the reception, asking her for confirmation. At no time did she tell us, that as guests, our breakfast would be a bit less expensive, which we read on the info in our room. The next morning at 9am, our 3 friends arrived to join us fir breakfast. When my husband went to pay, he mentioned to the staff person, behind the bar area, that 2 of us were guests, & the other 3 were visitors. She proceeded hi tell us, that three was no booking for us, or any info to say we had stayed there the precious night. After us explaining tinged our extremely frustrating experience with the front desk staff person, she went and sound to her. She cans Vick to us, & said that staff member, said we found yo get snug the breakfast, but we funny confirm it! I what livid by this stage , as now she was implying that we were lying. I was so upset, and in total shock , how you could have such incompetency at the front desk. The bar staff person wasn’t much better either. In the end, she charged us the guest rate for the two of us, as she should have from the start. This was the worst experience, and really spoilt our weekend in Melbourne. I will add though, that our room was very nice.

Dear Lindy, Thank you for taking the time to provide such detailed feedback following your recent stay with us. We are pleased to know that you found your room very nice and that the cleanliness of the accommodation met your expectations. At the same time, we are disappointed to learn about the difficulties you experienced regarding the breakfast arrangements, both prior to your arrival and during your stay. We have carefully reviewed your feedback with our team. Our review confirms that the terms and conditions relating to the breakfast rate were communicated; however, it appears there was a misunderstanding during the interaction. We are sorry that you felt unsupported and that the situation caused frustration during your stay. This was certainly not the intention of our team, and we regret that the experience left you feeling this way. We also acknowledge your feedback regarding the Wi-Fi connectivity. Thank you again for sharing your experience with us. We genuinely value your feedback and hope to have the opportunity to welcome you back in the future. Warm Regards, James David General Manager

Customer review rating 4.0/5

Colin S. Business - Confirmed reviews ALL

attended a business invitation

Dear Mr S., Thank you for taking the time to share your feedback following your recent stay at Novotel Melbourne Glen Waverley. We are pleased to know that you found our hotel the right choice for your business visit and that you had a comfortable experience across your stay. It is encouraging to see your positive ratings for the accommodation, cleanliness, breakfast, our team, check-in and departure, as well as our sustainability efforts. We also greatly appreciate your loyalty as a Gold ALL Accor member and your recommendation of both our hotel and the ALL loyalty programme. Your feedback is valuable to us as we continue to look for ways to further enhance the guest experience. We hope to have the pleasure of welcoming you back to Novotel Melbourne Glen Waverley on a future visit. Warm regards, David James General Manager Novotel Melbourne Glen Waverley

Customer review rating 4.0/5

Allan B. Business - Confirmed reviews ALL

Nice room,good services, restaurant has just changed menu for the better.

Dear Allan, We thank you for taking the time to leave a review following your recent stay with us at Novotel Melbourne Glen Waverley. I'm pleased to hear that you were happy with both our facilities and the quality of our service. We are also joyed to know that you were happy with our brand new menu and the variety of new flavors it has to offer! Your kind words and valuable feedback is greatly appreciated. We look forward to accommodating you again in the future. Warm Regards, James David General Manager

Customer review rating 3.5/5

Christopher T. Business - Confirmed reviews ALL

"Skip the clean" option was chosen but not given. Was told it was a $10 F&B credit then later told it was bar only. Service in the restaurant was inattentive. Fitness room was very good. Room was very comfortable.

Dear Christopher, Thank you for taking the time to leave a review following your recent stay with us at Novotel Melbourne Glen Waverley. We are sorry to hear you faced challenges regarding our skip the clean initiative and we are grateful for your valuable feedback in this area. Please rest assured your feedback will be passed on to all relevant departments. On the other hand I am pleased to hear that you enjoyed the comfort of our rooms as well as the variety of equipment we have in our fitness room. I am also happy to know that our front desk team were able to create a positive check in experience for you. We hope to have the opportunity to welcome you back again in the future. Warm Regards, James David General Manager

Customer review rating 5.0/5

Sarah W. Business - Confirmed reviews ALL

Very nice place to stay the team were fantastic very helpful

Dear Sarah, Thank you for taking the time to share your wonderful feedback following your recent stay with us. We are delighted to hear that you enjoyed your stay and found our team fantastic and helpful. It is also pleasing to know that you were satisfied with your accommodation, cleanliness, Wi-Fi and overall experience. Thank you for your kind comments and for your continued support as an ALL Accor member. We look forward to welcoming you back to Novotel Melbourne Glen Waverley on your next visit. Kind Regards, James David General Manager

Customer review rating 4.5/5

Philip G. Business - Confirmed reviews ALL

Very welcoming staff. Full amenities to make the stay convenient and comfortable. Clean and secure rooms. Great breakfast and late night bar for drinks and coffee.

Dear Philip, Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you found your stay comfortable and convenient, and that you enjoyed the welcoming service from our team, the cleanliness and security of your room, as well as the breakfast and late-night bar service. It is particularly pleasing to know that our facilities and amenities contributed to a comfortable stay. Thank you again for your kind comments. We look forward to welcoming you back to Novotel Melbourne Glen Waverley on your next visit. Kind Regards, James David General Manager

Customer review rating 2.5/5

Chris B. Business - Confirmed reviews ALL

My business trip stay was a little disappointing. No water in the room, no soap or amenities available in the bathroom other than the shop bolted to the wall, and very confined bathtub shower with an awkwardly placed shampoo/soap rack which virtually stabbed you in the back during the shower. Hotel staff were excellent.

Dear Chris, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you found our team excellent and appreciated the service provided. However, we are sorry to learn that other aspects of your stay did not meet your expectations, particularly the bathroom setup, room presentation and Wi-Fi speed. In regard to bottled water, please note that we do not place bottled water in our guest rooms. Complimentary water stations are available in the lobby and gym for guests to use, and bottled water is also available for purchase from our 24-hour reception. We also appreciate your comments regarding the bathroom amenities and the positioning of the shower fittings. Thank you again for your honest feedback, and we hope to have the opportunity to welcome you back in the future. Warm Regards, James David General Manager

Customer review rating 5.0/5

Katherine H. Families - Confirmed reviews ALL

Overnight stay with my 2 young boys. Had fun in the pool, enough space in the room and also adjoining to another family. Had dessert room service was fun and delicious! Activities and food right downstairs from the hotel is great. Staff we interacted with were all lovely. Buffet breakfast was good too, for myself and the kids, wouldn’t think they could be so excited about cereals haha! I preferred the hot food.

Dear Katherine, Thank you for sharing such a lovely review following your family stay with us. We are delighted to hear that you and your family enjoyed your overnight stay, particularly the pool, spacious rooms and the room service. It is wonderful to know that the convenient dining and activities available downstairs added to your experience, and that you all enjoyed our buffet breakfast. We also truly appreciate your kind comments about our team. We will be sure to share your feedback with everyone, as it is always rewarding to know that our guests feel well looked after. Thank you again for choosing Novotel Melbourne Glen Waverley. We look forward to welcoming you and your family back for another enjoyable stay. Warm Regards, James David General Manager

Customer review rating 5.0/5

Jane C. Couples - Confirmed reviews ALL

The hotel is so conveniently located to public transport and shopping. The staff attentive and helpful. The room was beautifully presented and very clean.

Dear Jane, Thank you for taking the time to share such wonderful feedback following your recent stay with us at Novotel Melbourne Glen Waverley. It is fantastic to hear that you enjoyed our convenient location, with easy access to public transport and shopping, and that you found your room beautifully presented and exceptionally clean. I’m also delighted that our team made a positive impression through their attentive and helpful service. Your perfect scores across your stay, along with your recommendation, are greatly appreciated. Feedback such as yours is incredibly encouraging for our entire team and motivates us to continue delivering the high standards of service and hospitality our guests expect. Thank you for your continued support as an ALL Accor Silver member, and we look forward to welcoming you and your partner back to Novotel Melbourne Glen Waverley for another excellent stay. Warm regards, James David General Manager Novotel Melbourne Glen Waverley

Customer review rating 3.5/5

Lee D. Solo - Confirmed reviews ALL

Very well located close to a range of amazing food and shopping. There was a delay with parking as someone was attacked and the ambulance was blocking the entry but the staff were very helpful. The room was very tidy although the hallway carpet was a bit gross. All in all I'd definitely return

Dear Lee, Thank you for taking the time to share your detailed feedback following your stay with us. We are pleased to hear that you enjoyed our convenient location, found your room comfortable and tidy, and that our team made a positive impression during your visit. We appreciate your understanding regarding the delay accessing the car park. Unfortunately, the emergency situation was beyond our control at the time. We are nevertheless glad that our team was able to assist you and ensure you could safely access the property. Thank you also for your feedback regarding the hallway carpets and breakfast experience. Your comments have been shared with the relevant teams. Regarding drinking water, we do not place bottled water in guest rooms. Complimentary filtered water hydration stations are available in the lobby and gym, while bottled water can also be purchased from our 24-hour reception. We appreciate your kind recognition of our team member who went above and beyond to assist you safely. We will be pleased to share your feedback with the team. Thank you again for your feedback, and we look forward to welcoming you back to Novotel Melbourne Glen Waverley. Kind Regards, James David General Manager

Customer review rating 4.5/5

Trevor H. Business - Confirmed reviews ALL

Great service and nice clean room

Dear Trevor, Thank you for taking the time to leave us a positive review following your recent stay with us at Novotel Melbourne Glen Waverley. I'm delighted to hear that you continue to have a great experience each time you stay with us. Your support means a great deal to us and your kind words will be passed on to all relevant departments as this acts as a great motivator for our lovely staff. We are excited to welcome you back again shortly. Warm Regards, James David General Manager

Customer review rating 2.0/5

Katrina D. T. Families - Confirmed reviews ALL

The location was excellent, and the overall booking was smooth and efficient. Unfortunately, however, the service I received during my stay was quite disappointing. I am not a VIP client and do not stay at hotels frequently, but I have had a fair amount of experience staying at 3–5-star hotels internationally across various hotel groups. I have also generally had positive experiences with Novotel, particularly because my father used Novotel hotels for company outings when I was growing up. For this reason, I was particularly disappointed that my experience at Novotel Glen Waverley did not meet my expectations or reflect the level of service I have previously experienced at other Accor properties. Firstly, The staff member who checked me in did not inform me that the parking fee would be charged to my card immediately. I only became aware of the charge after receiving a bank notification once I had returned to my room. During check-in, I was advised that my card details were required for any incidental charges, so I understood that the card was being provided as a security measure for potential incidental expenses. I did not realise that the parking fee would be processed immediately as a separate charge. I would have appreciated being informed beforehand that the parking fee would be charged at check-in, or at least being advised when the charge would be processed. While the parking fee itself is not a significant amount, my concern is the lack of transparency and communication regarding when and why my card was being charged. I believe this is an important aspect of good customer service, as guests should be clearly informed before a charge is processed. The lack of communication in this instance was disappointing and contributed to my overall impression of poor service during the stay. Secondly, having a pool suitable for young children is an excellent feature for families. However, during my visit, the pool did not appear to be adequately maintained. The bottom of the pool was noticeably slippery, which raised concerns about cleanliness and maintenance and did not give the impression that the pool was being properly maintained. The sauna was also uncomfortably very hot. As someone who frequents in saunas, this is dangerously high temperature for anyone to be staying for 15 minutes. Thirdly, the breakfast service was particularly disappointing. The lady checking guests into the breakfast area did not appear to be coordinating effectively with the staff inside to ensure that sufficient clean tables were available. When we entered the breakfast area, all of the available tables had dirty dishes on them, and there were no clean tables available for us to sit at. There were approximately 4-5 sets of guests who were checked-in under this condition. We waited approximately 15 minutes while observing the staff managing several tasks, including replenishing the buffet, taking à la carte orders, and serving other guests. When I was eventually able to get the attention of a staff member and politely asked whether our table could be cleaned, her facial expression and manner appeared visibly disgruntled, which made me feel as though my request was an inconvenience. She did eventually clean the table, but the interaction left me feeling uncomfortable and unwelcome. I appreciate that the staff were clearly busy, but better coordination and a more welcoming approach would have significantly improved the experience. Fourthly, the hotel Wi-Fi was not working during my stay. The TV in the room displayed a QR code to connect to the hotel Wi-Fi, but the connection was unsuccessful. My Accor app is also configured to automatically connect to the Wi-Fi when I check in at an Accor hotel; however, this did not work either. As a result, I was unable to use the hotel Wi-Fi during my stay. Lastly, the checkout experience was also concerning. The first question asked by the young male receptionist was, "Did you book via Booking.com?" I found this unusual, particularly as I had booked directly through the Accor app/website. After I clarified this, he advised that my outstanding balance was over $400 for an overnight stay. This did not appear to be correct based on my booking. My charges consisted of a basic room with two double beds, no window view, 2 adults 1 child, at approximately $236.55, overnight parking of $32, and buffet breakfast for two adults at $76 ($38 per person, assuming child was free, since the Accor app did not charge me extra for a child). There were also no incidental charges. Furthermore, I had already paid the parking fee at check-in the previous day, and I had redeemed 2,000 Accor points towards the stay ($64.39), which should have further reduced the outstanding balance. I questioned the amount and showed the receptionist the booking breakdown in my Accor app, which clearly displayed the charges and the Accor points that had been applied. He then contacted the manager for assistance, and it took approximately 20 minutes for the issue to be resolved. I found this unnecessarily lengthy for a straightforward overnight stay with relatively few additional charges. The final invoice also stated that the buffet breakfast charges were $150, with a discount bringing the total down to $76. If the standard charge for the buffet for two people was indeed $150 ($76 per person), this seems exceptionally high for the offering and is almost comparable to the price of a buffet at Crown's Conservatory. I appreciate that different venues have different offerings, but in my view, the breakfast experience at Novotel Glen Waverley was not comparable to a buffet at that price point. I want to emphasise that the room itself was clean, comfortable, and functional, and the location was excellent. My dissatisfaction was primarily related to the service and the overall experience provided by the staff during my stay. Given my previous positive perception of Novotel and Accor hotels, I was disappointed by this experience. I hope this feedback can be taken constructively, particularly regarding staff coordination, customer service, pool maintenance, and billing procedures. These are areas that I believe could be improved to ensure guests receive the level of service they would reasonably expect from an Accor property.

Customer review rating 5.0/5

Rod H. Business - Confirmed reviews ALL

Easy check in , room ready, clean, quiet, private, easy onsite parking.

Dear Rod, Thank you for taking the time to share your wonderful feedback following your recent stay with us. We are delighted to hear that you found your stay very comfortable and appreciated the easy check-in, ready and clean room, quiet and private environment, and convenient onsite parking. It is also pleasing to know that our Wi-Fi and overall service met your expectations. Thank you for your kind recommendation and for your support as a Classic ALL member. We look forward to welcoming you back to Novotel Melbourne Glen Waverley for another comfortable and seamless stay. Kind Regards, James David General Manager

Customer review rating 5.0/5

Don P. Couples - Confirmed reviews ALL

WE ELECTED TO HAVE ROOM SERVICE AND CAN REPORT FISH AND CHIPS BEST ROOM SERVICE MEAL EVER ENJOYED

Dear Don, Thank you for sharing such wonderful feedback following your recent stay with us, and a very happy 79th birthday once again! We are delighted to hear that Mannoj made such a memorable impression with his warm welcome and friendly conversation on arrival. We will certainly share your kind recognition with him and the wider team. It is also fantastic to know that, although you chose room service during your stay, you thoroughly enjoyed your meal and considered it the best room service meal you have ever had. We are equally pleased that you appreciated our sustainability efforts by choosing not to have your room serviced and reusing your towels. Thank you for your continued support as a valued Gold ALL member and for your perfect scores and recommendation. We look forward to welcoming you back for another enjoyable stay. Kind Regards, James David General Manager

Customer review rating 4.0/5

Suntheramoorthy K. Families - Confirmed reviews ALL

Breakfast can be more varied & interesting. Room needs refurbishing. Parking should be free for guests.

Dear Suntheramoorthy, We thank you for taking the time to leave us a review following your recent stay. We appreciate your valuable feedback regarding breakfast services, room facilities and our underground car park as this helps us to improve our services. Rest assured that all feedback will be passed on to the relevant departments. On the other hand we are incredibly pleased to know that our amazing front desk staff were able to create a positive experience for you. We look forward to accommodating you again at the Novotel Melbourne Glen Waverley. Warm Regards, James David General Manager

Customer review rating 5.0/5

Rosminda K. K. Couples - Confirmed reviews ALL

Room was really clean, was able to check in early. Staff was wonderful, close to lots of restaurants, shopping centre and public transport.

Dear Rosminda, Thank you for your lovely review following your recent stay with us at Novotel Melbourne Glen Waverley. We are beyond joyed to know that you thoroughly enjoyed your stay, your kind words and support is greatly appreciated. I am delighted to know our wonderful staff were able to create such a warm experience for you and that you were pleased with the convenience of our central location. We look forward to welcoming you back again. Warm Regards, James David General Manager

Customer review rating 4.0/5

Kasey B. Families - Confirmed reviews ALL

Service was fantastic, rooms clean, modern and comfortable, Meve restaurant lovely for dinner however breakfast was not so great.

Dear Kasey, Thank you for taking the time to leave a review following your recent stay with us at Novotel Melbourne Glen Waverley. We are so delighted to hear that our hardworking staff created such a fantastic stay for you. Your feedback will definitely be passed on to them as this acts as a great motivator. We appreciate your valuable feedback regarding your experiences at our Meze restaurant as this helps us to improve our services. I am pleased to know that you had a lovely time dining during our dinner service. We look forward to accommodating you again in the future. Warm Regards, James David General Manager

Customer review rating 3.0/5

Kevin T. Families - Confirmed reviews ALL

The kids enjoyed the heated pool. I appreciated the free Tesla chargers in the garage. It was an expensive park, though, at $35 a night. Property is probably due for a refurbishment. The lighting is a little harsh on the eyes.

Dear Kevin, Thank you for taking the time to leave us a review following your recent stay at Novotel Melbourne Glen Waverley. We are delighted to hear that your family enjoyed our pool facilities and that you were pleased with our electrical vehicle chargers in the underground car park. We appreciate your valuable feedback on our hotel's furnishments as we are always looking to improve our services. We hope to have the opportunity to welcome you back again in the future. Warm Regards, James David General Manager

Customer review rating 4.5/5

Katherine C. Friends - Confirmed reviews ALL

The destination chargers were easily accessible and functional. Room preferences in the client profile were followed. Bedding was good (four pillows present). Would have been nice if there had been a detachable showerhead, and the shower soap was empty - bathroom however was otherwise modern and clean. Pricing was good, and the location right on Kingsway was perfect - didn't need to fight for a park, undercover parking, and walking distance to everything you'd want in the area.

Dear Katherine, Thank you for taking the time to leave us a lovely review following your recent stay with us at Novotel Melbourne Glen Waverley. We are incredibly pleased to hear that you had such a positive experience with us! I'm glad to know that your room provided comfort throughout the stay and that our central location provided you with convenience. Your comments regarding the bathroom are much appreciated and will definitely be passed on to all relevant departments. We hope to have the opportunity to welcome you back again soon. Warm Regards, James David General Manager

Other web-users rate our hotel

  • 534 reviews 9.3/10 Location
  • 682 reviews 7.8/10 Room
  • 808 reviews 8.7/10 Service
  • 20 reviews 5.3/10 WiFi
  • 307 reviews 7.6/10 Food
  • 286 reviews 7.9/10 Cleanliness
  • 211 reviews 7.4/10 Breakfast
  • 122 reviews 6/10 Value

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