ibis Laon 3 stars

Customer review rating (ALL Rating) 4.2/5 483 reviews

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Avenue Georges Pompidou, 02000 LAON, France

Description

Hotel extras

  • Free car park

  • Traditional food at lunch & dinner 7/7. In winter, please call the hotel.

  • Direct access from the A26 highway

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Room with 2 single beds

Photo out of - Standard Room with 2 single beds

The practical and comfortable ibis rooms are perfect for work or relaxation, and offer everything you need to enjoy your stay: 2 beds with duvets, large desk, Internet, TV with all the main channels and a pleasant bathroom.

Max. number of persons
2

Bedding

x

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Bathroom

Bathroom Facilities

  • Accessible bathroom

Media And Technology

Internet Facilities

  • Data port in room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Visual alarm for hearing impaired

Comfort Features

  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • 2 pers. max
  • Bedding x
See availabilities

Media And Technology

Internet Facilities

  • Data port in room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Visual alarm for hearing impaired

Comfort Features

  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
See availabilities

Hotel location

ibis Laon

Avenue Georges Pompidou
02000 LAON
France

GPS:49.549808, 3.618964

Telephone
Fax +33 3 23 20 16 73
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • 100% Non Smoking Property
  • 72 rooms
  • 3 rooms for people with reduced mobility
  • One family room
  • 8 connecting rooms
  • 72 non-smoking rooms
  • 2 floors

Languages spoken at the hotel

  • German
  • English
  • Spanish
  • French

Reduced mobility Facilities

100% Non Smoking Property

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Shoe shine machine

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Catering

One Restaurant

One Bar

Sports and leisure

Boules/petanque

  • Nearby

Athletics stadium

  • On site

Athletics stadium

  • Nearby

Boules/petanque

  • On site

WINCHESTER GRILL

Exceptional closings

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Non Smoking Area
  • Reservation recommended
  • Terrace

Payment

  • Cash
  • Credit card
  • Luncheon voucher
  • Contactless

Our restaurant has been renovated and welcomes you from 12pm to 2:30pm and from 7pm to 9:30pm from Monday to Friday. On weekends, it is advisable to call the restaurant to find out when we are open.

The Bar : a friendly place to get together at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  483 reviews

Customer review rating 4.0/5

Marcus V. Couples - Confirmed reviews ALL

Customer review rating 4.5/5

John S. Solo - Confirmed reviews ALL

Customer review rating 3.5/5

Trudy H. Couples - Confirmed reviews ALL

Customer review rating 5.0/5

Richard M. Friends - Confirmed reviews ALL

Customer review rating 4.0/5

Alan H. Couples - Confirmed reviews ALL

Bonjour Monsieur, Thanks for taking your time to leave us a comment ! We're happy to read that you felt comfortable and relaxed during your stay. A good breakfast and a welcoming atmosphere can make all the difference. We also appreciate your loyalty to the ibis brand and your recommendation. Your kind words about the reception and breakfast teams will certainly be shared with them. We look forward to welcoming you back on your next trip to Laon ! Fernanda

Customer review rating 4.5/5

John S. Solo - Confirmed reviews ALL

Friendly bilingual staff, hotel and room clean, good breakfast. Dog friendly

Customer review rating 3.5/5

Trudy H. Couples - Confirmed reviews ALL

Thanks to the lovely chef who put himself out. Even though he was having to run reception, bookings etc etc He made us a wonderful evening meal. The breakfast was also first class - best I’ve had for ages.

Customer review rating 5.0/5

Richard M. Friends - Confirmed reviews ALL

10 of us in our group. All satisfied

Customer review rating 4.0/5

Alan H. Couples - Confirmed reviews ALL

Comfortable and relaxed

Bonjour Monsieur, Thanks for taking your time to leave us a comment ! We're happy to read that you felt comfortable and relaxed during your stay. A good breakfast and a welcoming atmosphere can make all the difference. We also appreciate your loyalty to the ibis brand and your recommendation. Your kind words about the reception and breakfast teams will certainly be shared with them. We look forward to welcoming you back on your next trip to Laon ! Fernanda

Customer review rating 4.5/5

Martin P. Couples - Confirmed reviews ALL

Clean and comfortable rooms, all the staff we met were helpful. Breakfast was excellent

Bonjour Martin, Thank you so much for your feedback ! It is wonderful to read that you had an enjoyable stay. We also appreciate you taking the time to point out the information regarding parking on the ALL application. As you rightly mention, our hotel does have a dedicated car park, and inaccurate information could be misleading for travellers planning their journey. We will look into this point to ensure the information displayed is as clear and accurate as possible. We hope to have the pleasure of welcoming you back on your next trip through Laon. Fernanda

Customer review rating 4.0/5

Phillip P. Families - Confirmed reviews ALL

Overall, we were satisfied with the hotel and will stay there again when we visit Laon France in September 2028

Hello Phillip, What stands out most in your comments is the contrast between the challenges you encountered and your willingness to return. Knowing that you are already planning another visit to Laon in 2028 tells us that, despite the difficulties, the overall experience remained positive ! We are particularly pleased that the restaurant team and reception staff made such a strong impression. Your recognition of their efforts will be shared with the teams, thank you very much ! At the same time, we understand your disappointment regarding the follow-up of the toilet issue and the replacement of towels during your stay. We always try our best to solve the issues when we can, but we agree that guests should not have to chase its resolution themselves, and we regret the inconvenience caused. We look forward to welcoming you and your family back to Laon in September 2028 and hope your next stay will be an even smoother one from start to finish ! Fernanda

Customer review rating 4.5/5

Thomas G. Couples - Confirmed reviews ALL

We used it for our tour to Normandy as a stop over. Room is clean, staff friendly and restaurant ok.

Bonjour Thomas, It is wonderful to know that we could be a comfortable stop on your journey to Normandy. For many guests travelling long distances, a clean room, a welcoming team and a convenient place to dine are exactly what make a short stay enjoyable. We're especially pleased that our staff contributed so positively to your experience and that both your arrival and departure went smoothly. We wish you many more enjoyable travels and would be delighted to welcome you again on a future trip through the region ! Bis bald :) Fernanda

Customer review rating 3.0/5

Christopher B. Couples - Confirmed reviews ALL

We were disappointed by there only being a pizza available for evening meal. We also found out that a full restaurant menu was not available on Saturdays.

Bonjour Christopher**, We can understand your disappointment if the dining options available during your stay did not match your expectations. We understand that being able to enjoy a varied meal on-site is an important part of a comfortable stopover and we always try our best to provide meal options to our guests. While we are pleased that many other aspects of your stay received positive scores, we regret that your experience of the evening dining offer left you with a mixed impression. Your comments have been noted and shared with the team, as guest feedback helps us evaluate how our services are perceived. Thank you for taking the time to share your experience, and we hope to have the opportunity to welcome you again in the future ! Fernanda

Customer review rating 1.5/5

Simon B. Couples - Confirmed reviews ALL

On checking in we were allocated a room that was already occupied meaning we walked in a lady in the room. The second room was not made up. The third room was above the entrance and meant we had a red glow coming in to the room all night. Then to top it off we had no hot water for showers. The breakfast was very nice but overall and a very disappointing experience

Bonjour Simon, Reading your comments, it is clear that your arrival did not go as anyone would expect. It was certainly frustrating, and we fully understand why this affected your impression of the stay. While occasional mistakes can happen in any hotel, this succession of issues does not reflect the standards we aim to provide to our guests. We are therefore particularly sorry that this was your experience with us. We were nevertheless pleased to see that breakfast was a highlight of your stay. Thank you for taking the time to share such detailed feedback. Comments like yours help us identify situations that should remain the exception rather than the norm ! We hope to have the opportunity to welcome you at ibis Laon under better circunstances. Fernanda

Customer review rating 5.0/5

Stephen L. Couples - Confirmed reviews ALL

The staff were amazing, you have a great team at this hotel.

Bonjour Stephen, Thank you so much for your feedback ! Knowing that every member of the team contributed positively to your stay is probably the greatest compliment we could receive. Your kind words will be shared with the whole staff, who work hard every day to ensure our guests feel welcome and well looked after ! We're delighted that so many aspects of your stay met your expectations, from check-in to departure. We hope to have the pleasure of welcoming you back the next time your travels bring you to Laon ! Fernanda

Customer review rating 3.5/5

Eric C. Couples - Confirmed reviews ALL

Comfortable room and bed. Dinner choices very limited. Hôtel had a large group having dinner. We had to wait 45 minutes to order food.

Bonjour Eric, It was a pleasure to read that you found your room comfortable and enjoyed a good night's sleep ! We are sorry, however, that your dining experience was affected by the delay before your order could be taken. On the evening of your stay, a large group was being served, which unfortunately impacted waiting times in the restaurant. We understand how frustrating a long wait can be after a day's travel. Thank you for sharing both the positive and the less positive aspects of your stay. Your feedback helps us identify where we can improve the experience for future guests. We hope to see you again in the future under better circunstances ! Fernanda

Customer review rating 5.0/5

Jeffrey R. Friends - Confirmed reviews ALL

Staff excellent. Very helpful and friendly, nothing was too much trouble. Restaurant evening meal also excellent, simple menu but everything was well presented and perfectly cooked. Clean room, good breakfast, absolutely nothing to fault. Great value for monet

Bonjour Monsieur, It is especially rewarding to hear that both our team and restaurant made such a positive impression. We will pass your compliments on to our staff, and our restaurant team will be pleased to know that you enjoyed the quality and presentation of the evening meal ! With a clean room, a good breakfast and excellent value for money, it is wonderful that your stay met your expectations so well. Thank you for your detailed comments and feedback on our hotel and hope to see you again soon !

Customer review rating 4.0/5

Samantha H. Families - Confirmed reviews ALL

We arrived at 3.30am, check in was speedy and friendly. Housekeeping knocked early but there was no do not disturb sign.

Bonjour Samantha, A 3:30 am arrival calls for a smooth and welcoming check-in, so it's lovely to hear our receptionist made such a good impression. We're sorry that housekeeping disturbed you early after your late-night arrival. We understand that extra rest was important after a long journey, and we'll take your comment on board. Thank you for choosing ibis Laon as your stop along the way and hope to see you again! Regards, Fernanda

Customer review rating 0.5/5

Marc L. Families - Confirmed reviews ALL

Ten minutes after booking a flexible rate I called to cancel it. Now I see I was charged for two nights.

Bonjour Marc, we're sorry for the frustration caused by this unexpected charge. The cancellation conditions attached to the booking may explain why a fee was applied, but the charge for two nights is something we would like to look into with you. Please contact us directly so we can review your reservation and the amount charged. We understand how important it is to have clarity on these matters and will be happy to examine the details with you. Kind regards, Fernanda

Customer review rating 4.5/5

Dennis P. Friends - Confirmed reviews ALL

All fine, gated parking lot👍

Bonjour Denis, A convenient stop on a longer journey makes all the difference, and we're pleased our secure, gated car park gave you extra peace of mind. Thank you for choosing ibis Laon as your stopover. We hope the rest of your journey went smoothly and that we'll see you again on a future trip ! Best regards, Fernanda

Customer review rating 5.0/5

Anthony O. Families - Confirmed reviews ALL

Arrived very late . Friendly staff throughout . Rooms comfortable great shower .

Bonjour, Even with a late arrival, it's great to hear you received such a warm welcome and could settle in comfortably. We're glad the room and shower made for a relaxing stay after your journey. We hope your next trip brings you back to Laon, and that we have the chance to welcome you and your family again! Regards, Fernanda

Customer review rating 3.5/5

Kirti G. Couples - Confirmed reviews ALL

Hotel and room was comfortable and conveniently located. Meal in restaurant was unsatisfactory.

Bonjour Kirti, We're pleased to hear that you found our hotel comfortable and conveniently located, although we're sorry that your dining experience did not meet your expectations. We strive to offer a varied restaurant menu that changes regularly according to seasonal products. We would genuinely appreciate knowing more about what disappointed you during your meal, so we can better understand your experience and identify areas for improvement. We hope to have another opportunity to welcome you to Laon. Regards, Fernanda

Customer review rating 4.0/5

Doug H. Couples - Confirmed reviews ALL

Hotel has had basic refurbishement since our last visit but still some issues with flaking plaster etc. bathroom was much nicer. bed was comfortable as usual.

Bonjour Doug, Thank you for choosing to stay with us again and for sharing your impressions. It's good to know that you found the bathroom improved, the bed comfortable as always, and the booking process straightforward. We also take note of your comments regarding the plaster and Wi-Fi speed, as these are areas where further improvements can make a difference. We hope to have the pleasure of welcoming you back to Laon on your next visit! Fernanda

Customer review rating 5.0/5

Ivan B. Business - Confirmed reviews ALL

Awsum

Other web-users rate our hotel

  • 114 reviews 8.5/10 Location
  • 291 reviews 5.8/10 Room
  • 289 reviews 8.5/10 Service
  • 7 reviews 2.9/10 WiFi
  • 150 reviews 4.4/10 Food
  • 139 reviews 7.3/10 Breakfast
  • 114 reviews 6.9/10 Cleanliness

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