ibis Laon 3 stars

Customer review rating (ALL Rating) 4.5/5 522 reviews

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Avenue Georges Pompidou, 02000 LAON, France

Description

Hotel extras

  • Free car park

  • Traditional food at lunch & dinner 7/7. In winter, please call the hotel.

  • Direct access from the A26 highway

Our accommodation(s)

Hotel location

ibis Laon

Avenue Georges Pompidou
02000 LAON
France

GPS:49.549808, 3.618964

Telephone
Fax +33 3 23 20 16 73

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • 100% Non Smoking Property

WINCHESTER GRILL

Our restaurant has been renovated and welcomes you from 12pm to 2:30pm and from 7pm to 9:30pm from Monday to Friday. On weekends, it is advisable to call the restaurant to find out when we are open.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  522 reviews

Customer review rating 3.0/5

Trudy H. Couples - Confirmed reviews ALL

Unfortunately our room was extremely hot and stuffy and the beds uncomfortable. The staff however were extremely nice, helpful and welcoming.

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you found our hotel easy to locate and appreciated the cleanliness of the property, as well as the kindness and helpfulness of our team — your kind words mean a lot to us. We are, however, very sorry to learn that your room felt too warm and that the bedding did not meet your expectations. Please accept our sincere apologies for this inconvenience. Your comments are very important to us and will be shared with our team so that we can improve the comfort of our guests. We hope to have the opportunity to welcome you again and provide you with a more comfortable stay. Kind regards, ELOISE IBIS LAON

Customer review rating 3.0/5

Richard H. Families - Confirmed reviews ALL

Coffee machine didn't work, no plates available unless you asked the staff member and the egg/bacon wasn't replaced the entire time we were there. Poor.

Hello MR H., Thank you for your feedback. We have taken note of your comments regarding the coffee machine and the restocking during breakfast. However, all the drinks that were unavailable due to the machine malfunction were served to you at the bar to compensate for this exceptional technical inconvenience. Your feedback helps us to continuously improve the quality of our service. Sincerely,

Customer review rating 3.5/5

Michael W. Couples - Confirmed reviews ALL

Staff very helpful ,small bedroom and good breakfast. You must avoid evening dinner.

Bonjour, Merci pour votre retour, Monsieur W.. Nous sommes ravis que notre personnel et le petit-déjeuner vous aient plu. Nous prenons note de votre remarque concernant le dîner. Cordialement, IBIS HOTEL LAON

Customer review rating 5.0/5

Stephen B. Business - Confirmed reviews ALL

Staff were amazing provided massive assistance with a vehicle problem. Highly recommend

Hello Mr. B., Thank you for your excellent feedback. We hope to see you again very soon (even if you have another flat tire, we'll be happy to help). 😁 Have a wonderful day! Sincerely, The IBIS Team

Customer review rating 3.0/5

Renato C. Solo - Confirmed reviews ALL

hotel: friendly reception, clean room, comfortable bed restaurant: food substandard, friendly but untrained service staff

Bonjour Monsieur C., Nous vous remercions pour votre commentaire sur la propreté et la qualité de notre hôtel. Concernant le restaurant nous vous présentons nos excuses si les plats et le service n'étaient pas à la hauteur de vos attentes. Nous vous invitons lors de votre prochain séjour à réitérer votre expérience afin de découvrir les plats préparés par notre nouveau chef, malheureusement arrivé après votre passage. Très bonne journée à vous. Cordialement, ELOISE IBIS HOTEL LAON

Other web-users rate our hotel

  • 106 reviews 8.8/10 Location
  • 254 reviews 6.5/10 Room
  • 274 reviews 8.8/10 Service
  • 9 reviews 3.8/10 WiFi
  • 150 reviews 4.7/10 Food
  • 117 reviews 7.8/10 Breakfast
  • 108 reviews 8.9/10 Cleanliness

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