Sofitel Paris Arc de Triomphe Hotel 5 stars

This was my first stay at this Sofitel. I have to say that I was impressed with the location, the condition and comfort of the hotel, and the level of service offered by the attentive staff. I was warmly greeted, my prior requests were granted and then some, and every time I passed by a staff member I was greeted. I had the constant feeling at this hotel that they would do their utmost to satisfy any request I had. I was assigned a spacious room that was quiet and very well appointed. The bed was very comfortable, and the bathroom was huge. The breakfast was tasty, with ample hot and cold options. Overall, it was an excellent experience, and I'd not hesitate for a moment staying here again.

Positive

Location is unbeatable, staff are great and helpful, breakfast is great, and on top of all an extremely comfortable up to date room.

Had a great weekend stay, lovely staff, great location and very comfortable rooms

Very satisfied

Beautiful hotel, that is well located to the metro stations and other tourist attractions. Staff, were absolutely brilliant. Very friendly and very helpful. Would definitely stay here again.

I would like thank Mr. Saleem from the reception, he helped me a lot and was so polite. He managed to get me a room with a toilet douchette. That was so nice of him.

I'm someone who travels almost all the time and stay in hotels more than I stay at home. I'm also known being so picky and can't be easily pleased. this was my first experience with this Hotel and honestly it was just perfect. from the time i arrive to the time i checkout, everything was just perfect. employees at the reception and the concierge (sorry forgot the names) were so friendly and extremely professional. I can say with full confidence that I will never stay in a different hotel whenever I come to Paris.

The room was probably the best i stayed in Paris, the breakfast was very good and the staff was nice and attentive. overall very nice stay

Over all not a bad hotel but a few areas that could be improved

Room was well appointed but small, bed was excellent, gym was oddly shaped.

You have designed a customer experience that works for me.

Well, At check in the lady who was assisting me didnt give me the option to put cash guarantee instead of card (and only said i could have done after she reserved the amoubt on my card) and i would have prefereed to put cash as guarantee. Also, one night at 4 am after the party, my friends and i who are all staying at the hotel asked for coffee, pizza or any drink in lobby. They told us impossible to have it in lobby and that we need to order it in the room. I said okay i will order it via room service and bring it down. They said impossible. I strongly believe the staff is not so nice and not as you would expect in a 5 star hotel. Also i have a complain about the very expensive price of pizzas we finally ordered to my room that night especially that it was a horrible (a frozen pizza with little cheese on top that came very cold and not tasty at all!)

Although the rooms are quiet tiny, they're really well appointed but I would be remiss if I didn't mention the bed... truly the best 5 nights of sleep I've had in years. Wow!!!

I stayed in the hotel for 10 days. It was a delightful experience and I would certainly use the hotel again.