Sofitel Paris Arc de Triomphe Hotel 5 stars

I stayed last year in the hotel and loved it. I was unpleasantly surprised with this year’s stay. The room services was unsatisfactory and every evening I had to call the reception as something was missing - towels, body cream etc. The coffee was not refilled and it felt like the room services was instructed to put as little as possible. I was given an upgrade to luxury room when I booked through a super friendly head of reception, Celement. Thank you Clement. I am not sure I got a luxury room actually. Breakfast was totally disorganized and not up to standards for 5 star hotel. You were not told what there is on offer at the beginning but we discovered as we saw guests ordering omelette or other fruits that were not on offer in the buffet. The organization of service was not great with waiting time for coffee and eggs very long. The buffet was very small and equaled a buffet of a 3 star hotel. I came for a special weekend and chose the hotel to celebrate my partners birthday and our anniversary and I am sorry that we did not get the treatment that I was used to in the past in this hotel.

Always perfect in all aspects. So nice and professional staff, so clean and comfortable hotel.

Upon my arrival, I was welcomed by the Front Desk receptionist who was very friendly, efficient and gave me all information I needed to make my stay perfect. The staff at the cafeteria was excellent as well and the quality of the food was outstanding. Upon my departure, Luis got me a taxi right away and helped me with my luggage. He also gave me a bottle of water to have for my trip.

Hotel room was perfect, service was great. Meeting room was also good. Only downside was the breakfast, choice was very limited for such a hotel.

Only negative point is the breakfast, not aligned with Sofitel brand in term of availabilities. Less level than Mercure brand. Just as comparison i just stayed last week in Sofitel SOPOT & Many ACCOR Hotels within Poland country, and all were with higher availabilities at breakfast.

My stay was almost up to its usual very high standards apart from a couple of small points. The Wi-Fi was unusable as it was so slow so I had to rely on my mobile connection to work in my room. The shower head had not been cleaned for some time so only half the nozzles worked. I had to spend 10 minutes unblocking them to have a decent shower.

Avery nice hotel with very attentive staff.

As a Accor Diamond member, my request for early check in was granted and even with room upgrade. I always stay in this hotel while I visit Paris and I have become familiar with the staff who treat me as a royalty! The rooms are clean and adequately sized. The location, while close to many attractions is never the less quiet. The hotel restaurant is good, but it needs to improve on its variety offering, especially as regards fish dishes.

Many positives. Also room not cleaned (left 830am and back 2PM) - not sure if that’s the norm? Shower was so weak.

No matter where you are from, what language you speak, or what your travel needs are the WILL accommodate you. They are absolutely amazing!

Great location, perfect rooms (upgraded). It was the first time in this Sofitel. Rooms were really good. As a Diamond member, the experience was however not different at all then from a Platinum or Gold, but oh well. However, it was annoying that at check out the breakfast was added while the confirmation said included. A whole story on family offer, which is always excluding breakfast (not true, as the week before we were in Brussels where it was simly included), and as Diamond member it is always included during the weekend. ANyway, i hate discussions about invoices, and this was probably the biggest minus. We came by car, and also here, no car service, and nobody came out to help us with the luggage. DIssappointing. Will definitely be bafck however! Great location, and price / quality the better Sofitel in Paris so far.

Reception team was tops !

We arrived early but got a room. The front desk were courteous helped with the bag to the room. The room was very good size and very clean. Hotel was only 7 min walk from Arc de Triomphe and Champs Elysées. We really liked our stay.

Stayed a week. Fantastic service !

This was my first stay at this Sofitel. I have to say that I was impressed with the location, the condition and comfort of the hotel, and the level of service offered by the attentive staff. I was warmly greeted, my prior requests were granted and then some, and every time I passed by a staff member I was greeted. I had the constant feeling at this hotel that they would do their utmost to satisfy any request I had. I was assigned a spacious room that was quiet and very well appointed. The bed was very comfortable, and the bathroom was huge. The breakfast was tasty, with ample hot and cold options. Overall, it was an excellent experience, and I'd not hesitate for a moment staying here again.