Le Royal Monceau - Raffles Paris

We had very bad service with the staff assigned to our room, unfortunately. Very poorly trained. They left our room service tray sitting in the hall outside our room for almost 24 hours, which is disgusting. They could not seem to grasp how to put ice in an ice bucket so that the champagne would stay chilled, and suggested that I should take care of it myself. Cleaning products were sitting on the bedroom floor when we checked in. We had requested sparkling water in our room before arrival and instead were given still water every day. On and on. On a more positive note, the breakfast buffet was excellent every morning - lots of delicious choices.

We liked the facility and the staff. Housekeeping forgot us the first two nights which wasn't a big deal but surprised us. We really liked the front desk staff, the bar staff and resturant staffs We started conversing, thru email, with the concierge service about setting up dinners and shows for our stay. The Concierge service was horrible about getting back to us thru email and we still had no information when we checked in. The Concierge's were wonderful in person but, by then, it was too late for us to get into a restaurant and show that we had desired. The front door guys were great.

Friendly helpful courteous staff wonderful concierge

Beautiful hotel located close to everything and in a nice neighborhood. The stench to tobacco was an issue, can’t rest that well with it

Spent 2,000$ per night at this place and there is nothing special at all about it. The room was not available until almost 16:00 which is ridiculous considering all hotels guarantee a 15:00 check in time. The room itself was very average. The lobby and common areas are not nice. The service at the bar/lounge is terrible. For this kind of money I would much prefer staying at four seasons, le meurice or cheval blanc.