Le Royal Monceau - Raffles Paris 5 stars

Customer review rating (ALL Rating) 4.6/5 1,187 reviews

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37 Avenue Hoche, 75008 PARIS, France

Description

Hotel extras

  • Labeled ALLSAFE

  • Close to the Arc de Triomphe and Champs Elysées

  • Quatre restaurants gastronomiques, dont Matsuhisa Paris et un restaurant étoilé italien.

  • Spa de luxe avec soins sur-mesure signés Dr. Barbara Strum, 111Skin et Nooance.

  • Lieu d'événements 1e classe : galerie d'Art, cinéma ultra-moderne, salle réception 150 places

Our accommodation(s)

Hotel location

Le Royal Monceau - Raffles Paris

37 Avenue Hoche
75008 PARIS
France

GPS:48.875798, 2.300153

Telephone
Fax +33 1 42 99 88 00

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,187 reviews

Customer review rating 4.5/5

Abdussalam A. Business - Confirmed reviews ALL

It was nice experience and very comfortable stay

Customer review rating 0.5/5

David S. Business - Confirmed reviews ALL

I have stayed at this hotel for the 22nd time within the last 3–4 years. More loyalty is hardly possible, especially as I am also a Diamond Member. Unfortunately, during my last several stays, I never received any room upgrade and was repeatedly assigned unpleasant rooms, despite having communicated my preferred room number multiple times in the past. It truly feels as if no consideration is being given to loyal returning guests. In addition, the rooms are clearly becoming outdated. In my current room, neither the toilet flush worked properly nor did the bathroom door function correctly.

Customer review rating 4.0/5

Stefan K. Couples - Confirmed reviews ALL

The Raffles Royal Monceau and us - there are many reasons why we returned for the fifth time this Spring and there may be some we actually should not. The hotel's location convinces - it is calm, clean and close to beautiful parks as well as buzzing shopping districts. Less convincing the front desk's check-in procedures, including a lengthy non-smoking instruction for regulars instead of an enthusiastic welcome back. Luckily, Guest Relations Representative Mélinée, our main point of contact at the property, dropped by and took care of our needs - as always. She and her exceptional approach to guest care are one of the main factors why we keep returning. As our room had not been ready, a phone call was promised to us by the front desk when things would be ready. That call never arrived. Only one incident showing that the front desk, from our point of view, performed poorly during this recent stay, with some colleagues not even greeting. Also, our All Accor welcome drink vouchers were only handed out upon request, which seems a little unworthy of a Palace Hotel. The same is true for partially unfriendly encounters in the bar or on the room phone. The wonderful Gallery Suite, which we received thanks to an upgrade Mélinée had made possible, fully convinced - apart from two lights in the bathroom, all technical equipment was in full and perfect order, which had not always been the case during prior stays. The general hardware - as always overwhelming. A size larger than our actual apartment, the best bed we have ever enjoyed globally, stunning art, a very relaxing atmosphere when opening the window to the amazing courtyard, the multi-mirrored bathroom with an exceptional bath tub and shower, the lovely Clarins bathroom amenities, the softest towels and two washlets within the Suite - that is, beside a great couch and an amazing relax chair, more than one could dream of in a destination like Paris. The service was rather inconsistent though with the welcome gift without flowers not corresponding with pre-communication and only partial deliveries of requests such as extra water. Still, we received two bottles of Vintage Moët and daily sweet treats during our stay, an absolute delight! This was mainly due to the amazing Butler team, our shout-out to Isabel and Maud, who have such heart-warming ways to really spoil their guests limitlessly. That is quite the way we felt with the breakfast team members, who made us Welcome French Toast and Farewell Waffles, such a lovely gesture! Also, the product quality at breakfast fully convinced, especially the outstanding Patisserie, but with the exception of the unfortunately horrible coffee, which must be upgraded to Barista level soonest. The pool area was OK, with welcome being very friendly, the atmosphere relaxing, but cleanliness, in contrast to the very clean rooms, was not perfect. In public spaces, more care should be taken at times, one soap dispenser in the public toilet has now been out of order for three months without replacement despite our reporting in February. The communication with the Concierge team in advance went a little bumpy and we took care of restaurant reservations by ourselves. Yet, the doormen were great this time, always friendly, entertaining and attentive. During the check-out procedure, a wrong assignment to our minibar was detected - a far more expensive option, which had not even been present, should be charged, but a correction took place. The personal Goodbye by Mélinée was simply amazing though, thank you for taking so much of your precious time to send us off! As one can tell from this recount, our experience was a mixed bag. Despite all flaws, we still feel a strong connection to the Royal Monceau thanks to bright stars such as Mélinée, Isabel, Maud, and the entire breakfast team. And the amazing room. Still, service inconsistencies seem problematic at this level. For us, a complicated love story - to be continued.

Customer review rating 5.0/5

Dean B. Couples - Confirmed reviews ALL

The Concierge: The Ultimate Fixer An elite concierge team does more than book dinner reservations; they act as an intuitive extension of your own needs. They provide: • Hyper-Local Access: Securing a table at an "impossible" restaurant or finding a hidden local gem away from the tourist path. • Predictive Service: Anticipating needs before you voice them—whether it’s a specific pillow type or a preferred car service waiting at the door. The Gym: Performance Beyond the Basics Rather than a cramped room, a truly great hotel gym offers a dedicated wellness environment:

Customer review rating 4.0/5

Shelley K. Couples - Confirmed reviews ALL

we love the hotel, although I understand as of January it was under new management, new GM & hotel manager. We found this out by checking into our room, not getting what we usually get for the past several years & inquiring about this & being told we have new mgmt, a new GM. I do want to give a big shout out to Sultan, who in the mornings was there with a smile & remembered your name, & brought you your American Coffee. what a gentleman & an asset to the property. Please don't get me wrong, but alot of changes, none which I should have been aware of. All the hotel employees really go out of their way to make your stay seemless.

Dear Madam, Thank you for taking the time to share your experience with us. We hope to welcome you back soon to Le Royal Monceau - Raffles Paris! Best regards, Le Royal Monceau - Raffles Paris

Other web-users rate our hotel

  • 161 reviews 9.8/10 Location
  • 370 reviews 6.8/10 Room
  • 681 reviews 8.8/10 Service
  • 197 reviews 7.9/10 Food
  • 176 reviews 8.8/10 Vibe
  • 136 reviews 6/10 Comfort
  • 127 reviews 7.9/10 Amenities
  • 109 reviews 8.7/10 Breakfast

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