Le Royal Monceau - Raffles Paris 5 stars

Customer review rating (ALL Rating) 4.6/5 1,186 reviews

Best price
guarantee
Le Royal Monceau - Raffles Paris - Image 1
Le Royal Monceau - Raffles Paris - Image 2
Le Royal Monceau - Raffles Paris - Image 3
Le Royal Monceau - Raffles Paris - Image 4
37 Avenue Hoche, 75008 PARIS, France

Description

Hotel extras

  • Labeled ALLSAFE

  • Close to the Arc de Triomphe and Champs Elysées

  • Quatre restaurants gastronomiques, dont Matsuhisa Paris et un restaurant étoilé italien.

  • Spa de luxe avec soins sur-mesure signés Dr. Barbara Strum, 111Skin et Nooance.

  • Lieu d'événements 1e classe : galerie d'Art, cinéma ultra-moderne, salle réception 150 places

Our accommodation(s)

Hotel location

Le Royal Monceau - Raffles Paris

37 Avenue Hoche
75008 PARIS
France

GPS:48.875798, 2.300153

Telephone
Fax +33 1 45 63 12 69

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,186 reviews

TripAdvisor Rating  4.7/5  1,819 reviews

Certificate of excellence 2025

Customer review rating 4.0/5

Emanuel M. Business - Confirmed reviews ALL

Overall fantastic stay but there was some noise from the corridors in the night

Customer review rating 4.5/5

Louie R. Couples - Confirmed reviews ALL

My wife and I stayed at Le Royal Monceau to celebrate her 40th birthday. The staff went above and beyond to make our stay memorable. The location is great and close to the metro.

Customer review rating 3.0/5

Jean-paul E. Business - Confirmed reviews ALL

Our stay at Le Royal Monceau – Raffles Paris was, in many aspects, elegant and memorable, but unfortunately affected by a number of avoidable issues that accumulated over the course of the visit. I would like to share a detailed and constructive review, not in a complaining tone, but as a loyal guest who appreciates the potential of this beautiful property and wishes to highlight where the level of consistency fell short of what one would expect from a Palace-category hotel. To begin with the positive points: the hotel itself is undoubtedly stunning, with a unique atmosphere and a design that stands out in Paris. The room service was excellent – punctual, attentive, and consistently of high quality. The Matsuhisa restaurant delivered an outstanding culinary experience, both in terms of food and service. Many members of the staff were warm, friendly, and genuinely committed to creating a pleasant stay. We truly appreciate the professionalism and kindness shown by several team members during our time at the hotel. However, despite these strengths, we experienced multiple operational and technical issues that, taken individually, might be minor, but when combined, created a fragmented and sometimes frustrating experience. These issues began inside the room itself. A motor hidden in the false ceiling was repeatedly activating due to the absence of a thermostat, generating a continuous metallic noise amplified by the ceiling structure. This created a level of disturbance that made it difficult to rest until it was eventually solved late at night. Although the staff reacted as quickly as possible once informed, such a technical fault should ideally be detected before a guest checks in. In addition, several amenities in the room were either non-functional or not properly prepared. The bathroom scale had an empty battery and did not work upon arrival. We also required a device to clean baby bottles: the first one delivered to the room was unfortunately dirty, the second one malfunctioned, and only the third replacement was finally operational. Similarly, the Japanese toilet in our room could only be used in its most basic mode because the remote control did not function, despite appearing charged. None of these issues on their own would be critical, but the accumulation of such small oversights created a feeling that the quality control of the room was not at the expected Palace level. We also encountered difficulties with an external transfer arranged through the hotel. We were supposed to be picked up from the fair hall located on the site of the former Paris–Le Bourget airport. Unfortunately, the external provider coordinated by the hotel arrived at the wrong pickup location, creating unnecessary confusion and stress, especially in a busy environment. We understand perfectly that third-party providers can make mistakes, and this was not the hotel’s direct fault, but when a guest books a transfer through a Palace-level concierge, one expects a seamless experience and accurate coordination. Regarding concierge services, the team was polite and did their best to assist us. However, several processes took notably longer than expected. I understand the hotel may have been operating during a busy time, but delays in the execution of certain requests added to the overall impression of inconsistency. Again, the intention here is not to criticize individuals – the concierge was courteous and willing – but to highlight that the efficiency and fluidity normally associated with a Palace were not consistently present. Finally, I would like to mention a point regarding billing. At checkout, one of the items from the bar had been omitted from the invoice. I personally pointed this out and requested that it be added. I am mentioning this detail because it illustrates the spirit with which I offer this feedback: I am not seeking compensation or looking to demand anything. Instead, I simply aim to provide an honest and respectful account of our experience, as guests who value fairness and integrity. The purpose of this review is to help the hotel understand the areas where improvement is necessary, especially when guests have high expectations and choose such a prestigious property. In conclusion, Le Royal Monceau remains a truly beautiful hotel with fantastic potential, talented staff, and remarkable culinary offerings. The foundations are strong, and many aspects of the stay were excellent. However, the consistency of service and technical preparation did not fully match the standards one reasonably expects from a Palace-ranked establishment. A higher level of attention to detail and a more proactive approach to quality control would greatly enhance the guest experience. We hope that these remarks will be received in the constructive spirit in which they are intended, and we look forward to returning once the operational aspects have been refined.

Customer review rating 5.0/5

Nasser M. A. Couples - Confirmed reviews ALL

We came here for honeymoon and we choose the Le Royal Monceau Raffles Paris to be our home for our honeymoon memories and the staff make it really special for us and will never forget this amazing experience

Customer review rating 5.0/5

Pearl V. Business - Confirmed reviews ALL

It was such a good experience. The staff are so helpful and courteous. I was amazed how they remember such small things about me and check the next time they met. Special mention about Immanuel from the In room dining . I had a bad throat and he sent me ginger tumeric lemon water to soothe my throat. And also he ensure he got me fresh ginger juice and lemon so that I could have it next morning as well. I was super touched with this level of service. Five stars to the Hotel and the team.

In partnership with TripAdvisor

Other web-users rate our hotel

  • 162 reviews 9.6/10 Location
  • 373 reviews 7.6/10 Room
  • 663 reviews 8.8/10 Service
  • 191 reviews 8.3/10 Food
  • 180 reviews 9.3/10 Vibe
  • 142 reviews 6.8/10 Comfort
  • 120 reviews 7.8/10 Amenities
  • 101 reviews 8.5/10 Breakfast

Powered by Trustyou

Our other establishments nearby

All our hotels in Paris

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.