Le Royal Monceau - Raffles Paris 5 stars

Customer review rating (ALL Rating) 4.7/5 598 reviews

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Description

Hotel extras

  • Labeled ALLSAFE

  • Close to the Arc de Triomphe and Champs Elysées

  • Four fine dining restaurants, including Matsuhisa Paris by world-renowned Chef Nobu

  • Luxury spa with tailored treatments thanks to the groundbreaking concept My Blend by Clarins

  • First-class events venue with an art gallery, ultra-modern cinema and 150-seat reception room

Our accommodation(s)

Hotel location

Le Royal Monceau - Raffles Paris

37 Avenue Hoche
75008 PARIS
France

GPS:48.875798, 2.300153

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  598 reviews

TripAdvisor Rating  4.5/5  1,703 reviews

Certificate of excellence 2023

Good but missing a few elements

TripAdvisor rating 3.0/5

xanijiusa TripAdvisor review

The hotel is located in a quieter, pleasant area but not too far. The interior and rooms are luxurious, though the room layout with the separate toilet and bath is inconvenient, and unusual for a modern hotel. The phone with a digital keypad wasn't working though such things are expected. Staff are friendly and efficient, particularly at the front desk. However, service in the restaurant and bar is spotty; long waits for orders to be fulfilled or some orders just forgotten. Ditto for room service. On one day I had three bottles of water in the room, and on another I had a half bottle left and it wasn't replenished (though the fruit was), which matters since the room has neither a kettle nor coffee machine (which are available on request). All things considering it's a good-enough hotel, but doesn't live up to the "Palace" status and price.

Dear Madam, On behalf of all of us here at Le Royal Monceau - Raffles Paris, we were thrilled to welcome you during your last visit and we thank you for taking the time to post your review. Your compliments on the quality of our service and staff were particularly touching. However, we are sorry to hear your experience at Le Royal Monceau - Raffles Paris did not live up to the high standards which we strive to deliver for all of our guests. Please do not hesitate to share your thoughts or comments with our guest relations team: guestrelations.paris@raffles.com. We value greatly your feedback as it is the only way we can truly improve our offering. Yours truly, Le Royal Monceau - Raffles Paris' team.

Excellent........but.

Customer review rating 3.5/5

James D. Business - Confirmed reviews ALL

I have nothing but praise for every aspect of the hotel, until the last morning when I sat down to breakfast. Everything which followed was a disaster, we were given orange juice promptly but the ordered coffees took ages to arrive, but this was as nothing compared to the 25 minutes it took for the eggs to arrive. It even took more than five minutes to get the bill. It was the kind of experience I would expect in a newly opened hotel with inexperienced staff, not in a flagship hotel But everything else was as good as I expected, or better.

Dear Mr D., Greetings from the City of Light ! Further to your recent stay at Le Royal Monceau Raffles Paris, I would like to thank you for taking the time to complete our guest satisfaction questionnaire. The entire team is very grateful for your comments. Here, at Le Royal Monceau Raffles Paris, we strive to provide excellent service and your valuable feedback enables us to constantly improve the quality and consistency of our service delivery. It is with great attention I have read your experience and please rest assure I have shared it with my team and especially the breakfast manager to make sure it does not happen again in the future. Thank you for your support, I look forward to welcoming you back soon to your Parisian Home. With my very best personal wishes, Nicolas De Gols General Manager

The best area/best hotel/best service

Customer review rating 5.0/5

Marilyn W. Business - Confirmed reviews ALL

The staff was amazing...always ready to help and assist. The hotel is double what I expected. Clean, friendly, what more could I say. Food was the best I've had while staying in Paris. Hope to be back to visit this amazing hotel.

Dear Mrs W., Greetings from the City of Light! Further to your recent stay at Le Royal Monceau Raffles Paris, I would like to thank you for taking the time to complete our guest satisfaction questionnaire. The entire team of Le Royal Monceau Raffles Paris is very grateful for your precious feedback and would like to thank you for your kind comments we are especially touched to read that friendliness and outstanding professionalism of our staff made your stay even more special. Thank you for your support, I look forward to welcoming you back soon to Le Royal Monceau Raffles Paris. With my very best personal wishes, Nicolas de Gols General Manager

Wonderful luxury stay

Customer review rating 4.5/5

Gregory B. Families - Confirmed reviews ALL

We received a nice upgrade, the staff was perfect, the room was spacious and fully decorated for my baby girl, baby bed, changing table, small gifts. All those gifts made us feel at home. Thank you!

Dear Mrs. and Mr. B., Greetings from the City of Light! Further to your recent stay at Le Royal Monceau-Raffles Paris, I would like to thank you for taking the time to complete our guest satisfaction questionnaire. The entire team is very grateful for your precious feedback, especially our Front Desk and Butler Team. Thank you for your support, I look forward to welcoming you back soon to your Parisian Home. With my very best personal wishes, Nicolas De Gols General Manager

Top Customer Service

Customer review rating 5.0/5

Luke Couples - Confirmed reviews ALL

Raffles Hotel - Paris has top notch Customer service. They considered all my individual needs, it was truly the trip of a lifetime. Concierge Service was the best I have ever received.

Dear Mr. O’Day, Greetings from the City of Light! Further to your recent stay at Le Royal Monceau-Raffles Paris, I would like to thank you for taking the time to complete our guest satisfaction questionnaire. The entire team is very grateful for your precious feedback and would like to thank you for your kind comments. Thank you for your support, I look forward to welcoming you back soon to your Parisian Home. With my very best personal wishes, Nicolas De Gols General Manager

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Other web-users rate our hotel

  • 93 reviews 9.4/10 Location
  • 171 reviews 7/10 Room
  • 365 reviews 8.9/10 Service
  • 107 reviews 8.3/10 Food
  • 100 reviews 9.5/10 Vibe
  • 78 reviews 8.3/10 Breakfast
  • 68 reviews 7.6/10 Amenities
  • 44 reviews 8.7/10 Wellness Area

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