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Novotel Paris Sud Porte de Charenton Hotel 4 stars

Customer review rating 4.1/5 5,007 reviews

ALLSAFE approved hotel

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Novotel Paris Sud Porte de Charenton
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+ 19 Services

Hotel extras

  • 12,917 sq. ft. (1,200 m²) of meeting space foryour conferences

  • Bar and restaurant with a modern design and terrace

  • Bright, comfortable rooms with WiFi

  • Near the Bois de Vincennes park and the Bercy Village district

  • Close to public transport links (Metro line 8, bus, tram line T3)

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public indoor parking Paying
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Electric car recharging units
  • Dry cleaning / Ironing
  • Boutiques/shopping
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Jogging track (nearby)
Business services
  • 12 Meeting room(s)
  • Congress center
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel Paris Sud Porte de Charenton

3-5 place des Marseillais
94227 charenton le pont
france

Tel: +33146766060

Fax: (+33)1/49776800

Check-in from 12h00

Check out up to 12h00

  • Bus :  111 CHARENTON ECOLE

  • Metro :  8 LIBERTE

  • LIBERTE :  8 Liberté

  • Porte de Charenton :  T3A Porte de Charenton

  • By plane

    PARIS ORLY At 15km / 9 miles

  • By plane

    PARIS ROISSY CHARLES DE GAULLE At 30km / 18 miles

  • By car

    PORTE DE CHARENTON At nullkm / null miles

  • By train

    GARE D'AUSTERLITZ At 5km / 3.13 miles

  • By train

    GARE DE LYON At 5km / 3.13 miles

  • By train

    GARE DU NORD At 9km / 5.59 miles

  • By train

    GARE MONTPARNASSE At 11km / 6.84 miles

GPS :48.826296, 2.405574

Our accommodation(s)

The Novotel Paris Charenton offers rooms spanning 270 sq. ft., and a 538 sq. ft. Suite. Choose the Suite or an Executive Room and you can enjoy a dedicated floor and VIP treatment: Nespresso machine, complimentary minibar, bathrobe & slippers.

Our restaurants and bars

GOURMET BAR

Type of cuisine: French

Dine however you want, whenever you want. Enjoy simple, tasty, healthy and balanced cuisine at any time and satisfy all your cravings. Take a moment to relax in the restaurant, bar or terrace, or even in your room.

BAR

An open-plan space that is ideal for relaxing in a warm and friendly environment. For a business meeting or a drink with friends, everything comes together in a perfect moment. Enjoy your break...

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 200

  • Maximum capacity: 230 people

Find out more

Our guest reviews for
Novotel Paris Sud Porte de Charenton

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

5,007 reviews

TripAdvisor Rating 3.5/5

941 reviews

1* hotel

Customer review rating 0.5/5

Anonymous Families - 22/08/2021 Confirmed reviews ALL

I thought I had booked a 4* hotel but quite frankly the room I got felt like a 1*. It was small not particularly clean, very small, toilet was old, several scratches on the TV. 10€ for underground parking I guess was fair. The staff were however friendly.

Dear Jamal B., Thank you for taking the time to tell us about your experience at the Novotel Paris Sud Porte de Charenton. We honestly apology that your experience did not meet your expectations. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. As concerning our rooms, we inform you that a renovation project is underway. In the meantime to welcome you very soon under better conditions. Sincerely yours, Anne-Mickercie/Guest Relations
Customer review rating 4.0/5

Moshe Families - 02/07/2021 Confirmed reviews ALL

The letter you sent me was in French it is important that it be in at least English language the hotel is very accessible near the metro, central and clean during our stay there were two double charge issues on breakfast we paid in advance and the room was not cleaned and no linen changed and it disappointed us (room 505)

Dear moshe b., We very much appreciate your comments regarding your stay at the Novotel Paris Sud Porte de Charenton. We are sorry to hear that the room was not ready and thank you for your comment on the choice of language. We hope to be able to welcome you soon Sir Moshe b.. Fantine.D -Relation client

Enjoyed the location and the comfortable bed.

Customer review rating 5.0/5

Anonymous Business - 10/09/2020 Confirmed reviews ALL

For my first experience in a hotel since Covid started, this was very pleasant and I felt very safe.

Dear Ms S. Thank you for your feedback ! Your opinion is important to us and help us provide better services each day. We are glad to hear that you enjoyed your stay. See you soon in the Novotel Paris Charenton ! Milissa D- Relation Client

Well located but otherwise just okay

Customer review rating 2.5/5

Anonymous Business - 05/03/2020 Confirmed reviews ALL

The location and breakfast were very good. The rest of my experience was below expectations. My luggage was lost by the airline and when it arrived I was not notified. The reception phone was never answered. When I went down to the desk after the airline said it was delivered, the receptionist said it had not arrived. I asked if he had checked the luggage room and he said it wasn't there. I followed up a few hours later and he said the same thing. I then asked to look in the luggage room myself and there it was! It had been there the whole time. Also, the carpet in my room was very dirty and the room was very hot. My room key only worked for 24 hours. Every day I had to have it re-set.

Dear Mary W., Thank you for taking the time to tell us about your experience at the Novotel Paris Sud Porte de Charenton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Indeed, there was a problem with the transmission of information to our team. Please excuse us for the inconvenience caused. We hope to receive you soon at the Novotel Charenton to prove our professionalism. Sincerely.

Well located

Customer review rating 2.5/5

Oleksandr Families - 02/03/2020 Confirmed reviews ALL

breakfast was very poor.

Dear Dominika, Thank you for your feedback ! Your opinion is important to us and help us provide the best services. We told our teams about your concern. We hope to see you soon in the Novotel Paris Charenton Milissa D - Relation Client

Good stay

Customer review rating 4.0/5

Nam K. P. Friends - 24/02/2020 Confirmed reviews ALL

Convenient location and parking

Dear Nam Ku P., We very much appreciate your comments regarding your stay at the Novotel Paris Sud Porte de Charenton. We hope to see you again soon at Charenton Sincerely, Fantine.D- Guest Relation

Good location

Customer review rating 3.5/5

Anonymous Business - 19/02/2020 Confirmed reviews ALL

OK. Not ideal as bar area was being refurbished

Dear Mark, Thank you for your feedback ! Your opinion is important to us and help us provide the best services. Renovation works has been started in the hotel and the Novotel Paris Charenton will be brand new at the end of the year. We look forward to see you again soon in the Novotel Paris Charenton Milissa D - Relation Client
Customer review rating 2.5/5

Laura G. Families - 12/02/2020 Confirmed reviews ALL

Overall not very impressed, room was not very well kept. On arrival didn’t have the bed pulled out and were missing towels as we were a family of four. We were relaxing in our bedroom then someone tried to get in our room. I then opened the door and another couple had been given the same room as us so had a phone call to say we had been put in the incorrect room by the lady who checked us in. Overall not impressed. As half French myself staff did not make me feel welcome.

Dear Laura G., Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regard, Fantine.D -Guest relation

It was ok.

Customer review rating 3.0/5

Anonymous Couples - 11/02/2020 Confirmed reviews ALL

The rooms were clean and the reception staff was good. But the hotel was lacking resources, I requested a dental kit, but apparently it hasn’t been in stock since a month.

Dear Ritesh G., Thank you for taking the time to complete our questionnaires Indeed we had received many requests in recent months and we had not rebuilt the stocks when you came. Please apologize for inconvenience. We look forward to welcoming you to Charenton.

Central Location

Customer review rating 4.0/5

Anthony Business - 08/02/2020 Confirmed reviews ALL

Clean and pleasant hotel with helpful staff

Dear Andrew B., We very much appreciate your comments regarding your stay at the Novotel Paris Sud Porte de Charenton. We hope your next visit will be as pleasant as the previous one. Sincerely, Fantine.D Guest relation

Very Average.

Customer review rating 3.0/5

Melissa M. Business - 30/01/2020 Confirmed reviews ALL

Very average hotel which requires updating, particularly in the bedrooms. Carpet not clean in bedroom and bathrooms very outdated (though clean) Stayed in a London Novohotel which was great hence thought this one would be similar. My colleague and I were also both served uncooked chicken at dinner which of course was unacceptable. And also our room cards stopped working on 2 occasions each during our 4 day stay.

Dear Melissa, Thank you for your feedback.Your opinion is important to help us provide the best services. Renovation works have began in the hotel, at the end of the year all the hotel will be brand new. Also, the cards can be desactivated when in contact with phone or keys. We are very sorry to hear about the uncoocked food we will communicate with the team. We hope to see you again soon in the Novotel Paris Charenton ! Milissa D - Relation Client

Viva La France

TripAdvisor rating 4.0/5

Duncan M Business - 30/01/2020 TripAdvisor review

A Fresh and light hotel Close to Metro and Public Transport and a good place to stay for those considering attending Vincennes Hippodrome. Breakfasts were well catered and the staff in all areas were pleasant.

Dear customer, thank you for leaving us a comment about your stay with us. We are pleased to learn that this one has lived up to your expectations and hope to see you again in Charenton. Fantine.D Relation client

Great

Customer review rating 5.0/5

Papa D. Families - 13/01/2020 Confirmed reviews ALL

This was a good hotel to stay in

Dear Papa Maboye d., Thank you for taking the time to complete our questionnaire. See you soon at the Novotel Charenton . Fantine.D- Guest relation

Very Poor

Customer review rating 0.5/5

Ajay Families - 07/01/2020 Confirmed reviews ALL

It was very poor. Aircon was not working and no one bother to fixed it.

Dear Ajay Thanks for your feedback, your opinion is important to us. We inform you that we began renovation works in the hotel to provide the best services to our clients. We hope to see you soon in the Novotel Charenton ! Milissa D - Relation Client

Unpleasant

Customer review rating 2.0/5

Rami Couples - 06/01/2020 Confirmed reviews ALL

the room were not soundproof there was alot of sounds from the room above next to us and across. when we asked for another room the receptionist were...i dont know...unwilling to help ? short answers with no empathy.

Dear Rami Thank you for your feedback ! We are very sorry to hear that your stay did not reach your expectations. The rooms will be renovated during the summer and the problems will be solved. Also we will talk with our reception team because your satisfaction is our priority. We hope to see you soon in the Novotel Charenton ! Milissa D - Relation client

Ok hotel

TripAdvisor rating 3.0/5

495lin Family - 04/01/2020 TripAdvisor review

Hotel was ok, fairly good location but felt more like a 3*. They should improve on cleanliness and breakfast experience for guests- very poor choice of meals and their coffee machine, toaster didn’t work properly.

Dear customer, thank you for leaving us a comment about your stay with us. We hope to see you again in Charenton. Fantine.D -Guest Relation

Good experience but some improvement needed

Customer review rating 3.5/5

Linda Families - 03/01/2020 Confirmed reviews ALL

Our stay was nice but some improvement is needed in regards to general cleanliness of the rooms, also not enough charging points in the rooms and also breakfast experience. There wasn’t good choice of meals at all e.g no boiled eggs, baked beans, vegetables. The hot food containers weren’t deep enough so the hot food run out very quickly. The worst was a very temperamental coffee machine which didn’t seem to work most of the times and a toaster which nearly gave my son electric shock! I suggest you contact Occidental Praha Five 4* hotel in Andel, Praha 5 to find out how to improve on breakfast experience for guests as we stayed there the day before we arrived at Novotel and the difference is huge!! Thank you

Dear Linda N., We very much appreciate your comments regarding your stay at the Novotel Paris Sud Porte de Charenton. It is always a pleasure to receive positive feedback. We apologize that the rooms did not meet your expectations.We will make a point with our cleaning service Regarding the meal, we understand your comments but sanitary conditions prohibit us from serving certain products. We apologize for the inconvenience caused. However, we hope to see you again in Charenton in better conditions. Sincerely, Fantine.D-Guest relation

Poor quality service from a 4 star hotel

Customer review rating 0.5/5

Bhavik Families - 30/12/2019 Confirmed reviews ALL

When arriving I had booked a room for 2 sofa bed and 2 single the sofa bed wasn’t ready and had a bug in which resulted in me getting a new room at 2am

Transit stay

TripAdvisor rating 4.0/5

MickS776 Family - 13/06/2019 TripAdvisor review

An easy place to get to from Gare de Lyon. A great breakfast. It would be good if, when 2 children are staying as part of a family, that the sofa bed contain 2 singles rather than one double so that the family gets a good night sleep.

Dear customer, Thank you for taking the time to leave a comment about your stay with us. It is nice to see that your stay was pleasant in our company. We look forward to seeing you again in Charenton, With kind regards Juline L. - Happiness Manager

Stay Novotel Charanton

TripAdvisor rating 4.0/5

Mairead F Business - 10/06/2019 TripAdvisor review

Hotel was good as always, only concern was with the english TV selection. There was only 1 option (CNN) available. It would have been good to have other options also. Other items were fine. The shower also needs to be attended to . Breakfast was good.

Dear Maireadfo, Thank you for taking the time to leave a note and a comment about your stay with us. I am delighted to hear that you had a pleasant stay. We look forward to welcoming you to Charenton. Sincerely, Juline L. Happiness Manager

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