Mercure Paris Ivry Quai de Seine Hotel 4 stars

It was not a Mercure Hotel at all based on my previous experience. I have learned that not all Mercure Hotel are good and I have to investigate more deeply. The hotel was very old (in a negative way). We had not enough pillow for 3 guests and cups etc. The breakfast was OK but not the same as previous experiences. after the check out they wrote me an Email that I took two bathrobe with me and they wanted to charge me for 120 Euros, which was a misunderestanding of the house keeping. The heating was also not good enough at the room. It was a bit cold and humid specifically for my mother. In General, I do not want to say it was a bad experience. It was actually good enough but what I am trying to say is that it was not a Mercure Hotel standard. Thanks. Best regards, Dr. Ehsan S.

Reason : Unhappy with quality of stay Comments : hello, back in April, i stayed for 2 nights and while checking out i left a package at reception to be in hold for me until my next stay. the guy at the reception has giving me a receipt/tag ticket with number : 049 251. when i came back on Dec18 during my stay under Booking number : LTVLCDKV, i've asked the reception lady in charge to give back my package and my surprise she told me that they don't have it and they have no idea where is it. !!!! she check the storage room but nothing was found! i waited until the next day and went back to reception and see if they found since last night but the morning guy wasn't even debreided on this situation and he didn't know about it.... he said that i will have to wait until is Manager is back at 11am!!!! please keep in mind that we were on a working day first business day ( Dec 19). I'm terribly shocked to see who this issue being handle as no one(including hotel management) took any actions despite i left at the reception my business card for the manager all my contact info + the package storage tag number. Actually the manager should be informed immediately by his staff and should come early to run the hotels and see how to resolve this embarrassing issue..... this is not acceptable and required immediate assistance and explain where is my package..... some cereous actions needs to be taken!!!!!

The room was super dirty with dirt marks on the toilet and hairs all over the place. No room change or room cleaning was provided they only delivered new sheets for the bed not only did not fit the bed and had multiple holes but I also had to cuente them myself. I would never go back to this hotel or any other mercure property.

The hotel location is not ideal, as it is not near Metro. There are only a few small restaurants, and a small mall nearby. Breakfast is average, and there seemed to be different breakfast areas for group tour vs "local"? The one for group tour seemed very worn down compared to the one for "local". Room facilities are rather worn down (phones not working, bath tap loosened etc). Second room card is not working, and must be re-activated on daily basis even though we stayed for 3 nights.

Can i recommend to stay here? Non. Location does not have paris vibe in this remote area. Metro is far away even lime bikes say it is too far! Hotel itself also mediocre. Windows do not open and give you this horriblenunfresh airco smell. No real positives to report.