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Mercure Paris Ivry Quai de Seine Hotel 4 stars

Customer review rating 4.1/5 1,435 reviews

ALLSAFE approved hotel

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Mercure Paris Ivry Quai de Seine Hotel
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+ 21 Services

Hotel extras

  • Labeled ALLSAFE by Bureau Veritas

  • At the foot of Quais de la Seine & la Marne, near Château de Vincennes

  • Rooms with view of the Seine upon request

  • Free, private and indoor car park

  • Boutique Gourmande accessible 24 hours a day

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Paris Ivry Quai de Seine Hotel

5 allée de la Seine
94200 ivry sur seine
france

Tel: +33146701717

Check-in from 12h00

Check out up to 12h00

  • Bibliothèque / Ch. de Vincennes :  Bus 325 P. Vaillant Cou.

  • Gare St Lazare/Ecole Vétérinaire :  BUS 24 Pont N. Mandela

  • Villejuif-L.Aragon/Charenton E. :  BUS 180 P. Vaillant Cou.

  • Balard / Créteil :  Métro 8 Liberté

  • RER C :  RER C Ivry-sur-Seine

  • By plane

    PARIS ORLY At 16km / 9.94 miles

  • By plane

    ROISSY CDG At 30km / 18.64 miles

  • By car

    A1 CHARENTON At 1.5km / 0.93 miles

  • By car

    A3 PORTE CHARENTON At 2km / 1.24 miles

  • By car

    A4 / SORTIE 1 At 1km / 0 miles

  • By car

    A6/A7 QUAI DE BERCY At 1km / 0.62 miles

  • By train

    GARE DE BERCY At 3.7km / 2.3 miles

  • By train

    GARE DE L'EST At 8.2km / 5.1 miles

  • By train

    GARE DE LYON At 4.7km / 2.92 miles

  • By train

    GARE MONTPARNASSE At 7.9km / 4.91 miles

GPS :48.818298, 2.400242

Hotel services

LALLEE

There is gourmet cuisine on offer at the "L'Allée" restaurant. Come and enjoy a drink from the "Cave et Saveurs" menu in the intimate atmosphere of the "Le 5" bar, open every evening.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Snack and beverage machine
    • Snack and beverage machine Additional charge
  • Breakfast
    • Buffet Additional charge
    • Room service Additional charge
    • Express Additional charge
Meetings/Events
  • 10 Meeting rooms
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 152 rooms
    • 6 rooms for people with reduced mobility
    • 6 family rooms
    • No connecting room
    • 152 non-smoking rooms
    • 7 floors
  • Languages spoken at the hotel
    • English
    • French
    • Spanish
  • Lounge
    • Waiting area or lounge
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Elevator to all floor
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Luggage storage
    • Luggage storage
  • Desk equipment available
    • Shoe shine machine
  • Iron
    • Iron at reception
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Parking Hôtel Mercure
    • On site
    • 50 parking spaces
    • Private
    • Parking opened 24/7

Our accommodation(s)

Choose from our different rooms to suit your taste: Superior with a new bathroom concept, Standard with double bed or twin beds or the Privilege Room with its range of complementary services.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 155 m²

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 110 people

Find out more

Our guest reviews for
Mercure Paris Ivry Quai de Seine Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

1,435 reviews

TripAdvisor Rating 3.5/5

278 reviews

Good atay

Customer review rating 4.5/5

Alex Couples - 03/10/2021 Confirmed reviews ALL

Jessica and Bruno are great at the reception desk

Good size rooms and lovely restaurant

Customer review rating 3.0/5

Daryl S. Business - 22/09/2021 Confirmed reviews ALL

This hotel is located on a busy road and with the one way roads, it their is always lots of traffic when leaving or returning to the hotel at peak times. The restaurant offers good value for money 'home cooked' meals and the service from the staff was very good. The breakfast items were always fresh and in abundance.

Well located, but poor customer service

Customer review rating 3.0/5

Idrissa C. Families - 31/07/2021 Confirmed reviews ALL

I did not have a great experience with this 4 stars hotel. I booked a family suite, and the air conditioning was not reaching the second room. When I reported this, it took 2 days for them to give me a fan, which exploded on the second day it was given to me. I reported this, and was given a dirty fan, which I did not switch on. The following day the technician came in and said they will give me another fan, which they never did. The other issue I had, was that on the first 2 days, the breakfast was good, bacon in a separate bowl, same as the scrambled egg. But for the remaining 5 days they put the bacon, sausage and scrambled egg in the same bowl, hence I did not take the egg, because it had the smell of bacon and sausage.

Dear IDRISSA C., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Ivry Quai de Seine. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Philippe QUENTIN Front office manager

Rooms not properly cleaned - COVID concern

Customer review rating 2.0/5

Michael G. Business - 12/03/2021 Confirmed reviews ALL

The front desk staff were excellent and very helpful. However, my room wasn't cleaned before I arrived and there were empty KFC boxes from the previous guests in there. No towels also. I have pictures and sent them to reception but nobody has said anything to me. Me and my company travel constantly and I will think twice about choosing Mercure if this is the level of care taken during COVID

Dear Mike G., Thank you for taking the time to write to us following your stay at Hôtel Mercure Paris Ivry Quai de Seine. I am sincerely sorry that your stay did not live up to your expectations. Rest assured that I will make sure to follow up appropriately with the room cleaning service. To mitigate the unfavorable impression that this experience leaves you, and in order to show you that this situation is not a habit in my establishment, I would like to offer 1000 points by crediting your loyalty card. I hope to be able to welcome you soon, so that you can see for yourself the actions taken to improve the quality of our services, thus demonstrating to you how much we care about your comments. Philippe Quentin Front office manager

Nearly perfect

Customer review rating 4.5/5

Anonymous Business - 10/03/2021 Confirmed reviews ALL

Very nice room and food. AC doesn't work, too hot in the room.

Dear ALYSSA V., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Ivry Quai de Seine. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Philippe QUENTIN Front office manager

Great stay

Customer review rating 5.0/5

Aurelie Solo - 30/01/2021 Confirmed reviews ALL

Really nice stay. The staff was helpful and friendly.

Convenient location, Clean, comfortable room and service, Good breakfast bar

Customer review rating 4.0/5

Zohar K. Business - 17/11/2019 Confirmed reviews ALL

Elevator service was inadequate

Dear ZOHAR K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Ivry Quai de Seine. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Philippe Quentin Front office manager

Good hotel, room and bathroom ok. Breakfast expensive (17.5 EUro)

Customer review rating 3.5/5

Hb Business - 26/09/2019 Confirmed reviews ALL

Experience was ok. Breakfast expensive in relation with offerings

Dear HENRI B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Ivry Quai de Seine. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Philippe Quentin Front office manager
Customer review rating 4.0/5

Anonymous Business - 24/09/2019 Confirmed reviews ALL

Since the airconditioning has been repaired the bedrooms are fine again. My previous stays with you resulted in quite severe chest infections (perhaps due to the dirty air circulating through the system....)

Madame L., Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Hôtel Mercure Paris Ivry Quai de Seine. Comme vous le savez, nous sommes actuellement en cours de rénovation de nos parties communes (restaurant, bar puis réception). Nous comprenons que cela puisse perturber vos habitudes chez nous mais nous restons à votre écoute. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs. Philippe Quentin Chef de réception

Just OK

Customer review rating 3.5/5

Dw Business - 23/08/2019 Confirmed reviews ALL

A hotel in Paris with the restaurant & bar closed. A temporary room for breakfast

Dear DAVID W., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Ivry Quai de Seine. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Philippe Quentin Front office manager.

Great Customer Service!

Customer review rating 5.0/5

Cass S. Business - 04/08/2019 Confirmed reviews ALL

Both rooms were nice and clean, but I really loved the ambiance of the room for my second night which was on the 5th floor. It was very contemporary and a nice scenic view.

Dear CASSANDRA M S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Ivry Quai de Seine. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Philippe Quentin Front office manager

Impossible to sleep.

Customer review rating 1.5/5

Anonymous Business - 09/06/2019 Confirmed reviews ALL

This poor score (the first ever over ten years of frequent stays) was due to the lack of airconditioning in the building. Hot, bad air, later my window was opened by staff at the hotel, diminishing the heat but letting in the noise and the pollution. Unbearable and very bad for the hotel. No customer wishes to come back or prolong a stay if there are other possibilities for as long as this has not been sorted out.

Dear CHARLOTTE L., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Ivry Quai de Seine. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards. Philippe Quentin Front office manager

Aircondition out of order, no parking for van, not to friendly staff.

Customer review rating 1.5/5

Hans L. Families - 03/06/2019 Confirmed reviews ALL

at arrival we informed at the van was higher than 190cm. But they did send us into a parking cellar with only 190!!! They dis not seem to be sorry for our inconvenience when we informed about the problem at the desk! The aircondition in the room was out of order. When we arrived for breakfast at 09.30 they gave us the impression that we were far to late for breakfast. But when we checked the info. breakfast in weekends where until 10.00

Dear HANS L., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Ivry Quai de Seine. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Philippe Quentin Front office manager

A rather pleasant stay

TripAdvisor rating 4.0/5

Jet21896684003 Business - 25/05/2019 TripAdvisor review

Hotel is very nice, but the localisations leaves a bit - metro is around 800m away and RER C is a bit closer thou. The biggest issue was lack of ventilation and somehow malfunctioning air conditioning. Rooms are big with enough space. Same thing goes for bathrooms. Service was splendid.

Dear Jet21896684003, Thank you for the time that you have devoted to write to us. We are so happy to read your stay met all your expectations. Your remarks are especially valuable for me in a continuous effort to provide service quality. We look forward to welcoming you again Foued BEN TAHAR, General manager

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