Mercure Paris Ivry Quai de Seine Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 634 reviews

Mercure Paris Ivry Quai de Seine Hotel - Image 1
Mercure Paris Ivry Quai de Seine Hotel - Image 2
Mercure Paris Ivry Quai de Seine Hotel - Image 3
Mercure Paris Ivry Quai de Seine Hotel - Image 4

Description

Hotel extras

  • Certified GREEN KEY

  • At the foot of the Seine and Marne riverbanks

  • Free, private and indoor car park

  • Boutique Gourmande accessible 24 hours a day

  • L'Allée restaurant on site

Our accommodation(s)

Hotel location

Mercure Paris Ivry Quai de Seine Hotel

5 allée de la Seine
94200 IVRY SUR SEINE
France

GPS:48.818298, 2.400242

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

L ALLEE

Our restaurant L Allee offers traditional and gourmet cuisine made from mostly fresh products by the chef and his team.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  634 reviews

Customer review rating 2.0/5

Suhas S. J. Business - Confirmed reviews ALL

⭐ Extremely Disappointing for a 4-Star Business Hotel I expected far better from a hotel that claims to be 4-star and business-friendly. From start to finish, this stay was frustrating and poorly managed. The check-in experience was unacceptable. I had clearly requested an early check-in and reminded the front desk three separate times. Despite sitting right in the restaurant area, no one bothered to update me on room availability. Zero communication, zero ownership. Basic amenities were another failure. When I asked for an iron, I was given one without an ironing board—something that should be standard, especially for business travelers. This shows a complete lack of understanding of guest needs. Communication was a constant issue. The staff struggled with basic English, despite knowing the hotel primarily serves international, English-speaking travelers. At this level, clear communication should not be a challenge. The most unacceptable incident was someone from housekeeping/service entering my room using their card while I was inside. No knock, no announcement. This is a serious breach of privacy and safety and completely unforgivable. Overall, this was not a pleasant experience at all. Poor service, poor communication, lack of basic facilities, and serious lapses in guest safety. I would not recommend this hotel to business travelers and certainly will not be staying here again.

Dear Suhas S. J., Thank you for sharing your feedback regarding your recent experience at Hôtel Mercure Paris Ivry Quai de Seine. I sincerely regret to learn that your stay did not meet your expectations, particularly in terms of service and communication. The check-in process you described is certainly not reflective of our standards. We strive to provide timely updates and support to our guests, and I apologize for the lack of communication you experienced regarding your early check-in request. Additionally, I understand the importance of having the appropriate amenities available for business travelers, and I regret that your request for an iron did not include an ironing board. Furthermore, I am deeply concerned about the incident you mentioned regarding housekeeping entering your room without prior notice. This is a serious matter, and I assure you that we take guest privacy and safety very seriously. Thank you for your insights, as they are invaluable for our ongoing improvement. We hope you may reconsider and give us another opportunity in the future. Philippe QUENTIN Room division manager

Customer review rating 0.5/5

Ethane A. Friends - Confirmed reviews ALL

scandaleux

Cher(e) Ethane A., Je vous remercie d'avoir pris le temps de partager votre expérience. Nous sommes désolés d'apprendre que votre séjour n'a pas été à la hauteur de vos attentes. Votre retour est précieux et sera pris en compte pour améliorer nos services. Cordialement, Philippe QUENTIN Responsable hébergement

Customer review rating 1.5/5

John M. Business - Confirmed reviews ALL

No acknowledgment of All status or welcome note. Description of room on app spoke of mini bar and free mineral water. Neither provided.

Dear Mr. M., Thank you for sharing your feedback. I apologize for the oversight regarding your status recognition and the discrepancies with the room description. We value your input and will review our communication procedures and amenities to enhance our guest experience. Philippe QUENTIN Room division manager

Customer review rating 4.5/5

Georges B. Couples - Confirmed reviews ALL

Overall, I had a pleasant stay at Hôtel Mercure Paris Ivry Quai de Seine and, as always, I appreciated the professionalism and kindness of your staff. However, I would like to share a small disappointment. Having been a regular guest at your hotel for quite some time, I was surprised to learn that the hotel was not fully occupied during my stay, yet I was not considered for a room upgrade. As a loyal customer who frequently stays at your property, I had hoped that my continued patronage might occasionally be recognized through such gestures. That being said, I remain satisfied with the quality of service provided and look forward to staying with you again in the future.

Dear Georges B., Thank you for taking the time to share your feedback regarding your recent stay at Hôtel Mercure Paris Ivry Quai de Seine. We are delighted to hear that you enjoyed the professionalism and kindness of our staff, as we strive to provide excellent service to all our guests. We appreciate your loyalty and understand your disappointment regarding room upgrades. While we do our best to accommodate requests based on availability, upgrades are not guaranteed and can depend on various factors. Your continued patronage is invaluable to us, and we take your feedback to heart as we continually seek to enhance our guest experience. We look forward to welcoming you back in the future and thank you once again for your understanding. Philippe QUENTIN Room division manager

Customer review rating 4.5/5

Hui W. Families - Confirmed reviews ALL

service is good, decoration is new

Dear Hui W., Thank you for your kind words regarding your recent stay. We are pleased to hear that you appreciated our location, spacious accommodations, and the quality of service. Your feedback regarding the decor is also greatly valued. Best regards, Philippe QUENTIN Room division manager

Other web-users rate our hotel

  • 216 reviews 8.1/10 Location
  • 407 reviews 5.8/10 Room
  • 373 reviews 7.6/10 Service
  • 9 reviews 1.7/10 WiFi
  • 160 reviews 5.1/10 Cleanliness
  • 147 reviews 7.7/10 Breakfast
  • 106 reviews 7.7/10 Value
  • 15 reviews 2.4/10 Bar

Powered by Trustyou

Our other establishments nearby

All our hotels in Ivry Sur Seine Hotels