Mercure Paris Ivry Quai de Seine Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 645 reviews

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Description

Hotel extras

  • Certified GREEN KEY

  • Hotel renovated in early 2026

  • Free, private and indoor car park

  • Boutique Gourmande accessible 24 hours a day

  • L'Allée restaurant on site

Our accommodation(s)

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Room 1

Hotel location

Mercure Paris Ivry Quai de Seine Hotel

5 allée de la Seine
94200 IVRY SUR SEINE
France

GPS:48.818298, 2.400242

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

L ALLEE

Our restaurant L Allee offers traditional and gourmet cuisine made from mostly fresh products by the chef and his team.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  645 reviews

Customer review rating 5.0/5

Cynthia T. Couples - Confirmed reviews ALL

Dear Cynthia T., Thank you for your kind words regarding your recent stay at Hôtel Mercure Paris Ivry Quai de Seine. We are delighted to hear that our front office team contributed positively to your experience and that you enjoyed a comfortable stay. Best regards, Philippe QUENTIN Room division manager

Customer review rating 1.5/5

Louis T. Friends - Confirmed reviews ALL

Dear Mr T., In responding to our survey, you took the time to describe the inconveniences you experienced during your stay at my hotel. I sincerely thank you for this and accept my apologies. I understand and am truly sorry for the circumstances that caused your dissatisfaction. We have immediately passed your comments on to our head housekeeper who will take all necessary measures in such cases. To mitigate the negative impression this experience has left you with, and to demonstrate our commitment to maintaining your trust, we would like to offer you 1,000 courtesy points, which I will credit to your ALL card. I hope that despite these inconveniences, we can continue to count you among our guests. And if you were to stay at my hotel again, please don't hesitate to contact me by email at h6… I will personally reserve your room with an upgrade. Always at your service. Philippe QUENTIN Front office manager

Customer review rating 2.0/5

Suhas S. J. Business - Confirmed reviews ALL

Dear Suhas S. J., Thank you for sharing your feedback regarding your recent experience at Hôtel Mercure Paris Ivry Quai de Seine. I sincerely regret to learn that your stay did not meet your expectations, particularly in terms of service and communication. The check-in process you described is certainly not reflective of our standards. We strive to provide timely updates and support to our guests, and I apologize for the lack of communication you experienced regarding your early check-in request. Additionally, I understand the importance of having the appropriate amenities available for business travelers, and I regret that your request for an iron did not include an ironing board. Furthermore, I am deeply concerned about the incident you mentioned regarding housekeeping entering your room without prior notice. This is a serious matter, and I assure you that we take guest privacy and safety very seriously. Thank you for your insights, as they are invaluable for our ongoing improvement. We hope you may reconsider and give us another opportunity in the future. Philippe QUENTIN Room division manager

Customer review rating 0.5/5

Ethane A. Friends - Confirmed reviews ALL

Cher(e) Ethane A., Je vous remercie d'avoir pris le temps de partager votre expérience. Nous sommes désolés d'apprendre que votre séjour n'a pas été à la hauteur de vos attentes. Votre retour est précieux et sera pris en compte pour améliorer nos services. Cordialement, Philippe QUENTIN Responsable hébergement

Customer review rating 1.5/5

John M. Business - Confirmed reviews ALL

Dear Mr. M., Thank you for sharing your feedback. I apologize for the oversight regarding your status recognition and the discrepancies with the room description. We value your input and will review our communication procedures and amenities to enhance our guest experience. Philippe QUENTIN Room division manager

Other web-users rate our hotel

  • 221 reviews 8.1/10 Location
  • 420 reviews 5.9/10 Room
  • 382 reviews 7.6/10 Service
  • 9 reviews 1.7/10 WiFi
  • 168 reviews 5.3/10 Cleanliness
  • 151 reviews 7.8/10 Breakfast
  • 109 reviews 7.9/10 Value
  • 16 reviews 3.5/10 Bar

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