Mercure Paris Ivry Quai de Seine Hotel

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Mercure Paris Ivry Quai de Seine Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 416 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Labeled ALLSAFE by Bureau Veritas

  • At the foot of Quais de la Seine & la Marne, near Château de Vincennes

  • Rooms with view of the Seine upon request

  • Free, private and indoor car park

  • Boutique Gourmande accessible 24 hours a day

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Paris Ivry Quai de Seine Hotel

5 allée de la Seine
94200 IVRY SUR SEINE
France

Telephone +33 1 46 70 17 17

Contact email

  • Bibliothèque / Ch. de Vincennes:  Bus 325 P. Vaillant Cou.

  • Gare St Lazare/Ecole Vétérinaire:  BUS 24 Pont N. Mandela

  • Villejuif-L.Aragon/Charenton E.:  BUS 180 P. Vaillant Cou.

  • Balard / Créteil:  Métro 8 Liberté

  • RER C:  RER C Ivry-sur-Seine

  • By plane

    PARIS ORLY At 16km / 9.94 miles

  • By plane

    ROISSY CDG At 30km / 18.64 miles

  • By car

    A1 CHARENTON At 1.5km / 0.93 miles

  • By car

    A3 PORTE CHARENTON At 2km / 1.24 miles

  • By car

    A4 / SORTIE 1 At 1km / 0 miles

  • By car

    A6/A7 QUAI DE BERCY At 1km / 0.62 miles

  • By train

    GARE DE BERCY At 3.7km / 2.3 miles

  • By train

    GARE DE L'EST At 8.2km / 5.1 miles

  • By train

    GARE DE LYON At 4.7km / 2.92 miles

  • By train

    GARE MONTPARNASSE At 7.9km / 4.91 miles

GPS:48.818298, 2.400242

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

L'ALLEE

There is gourmet cuisine on offer at the "L'Allée" restaurant. Come and enjoy a drink from the "Cave et Saveurs" menu in the intimate atmosphere of the "Le 5" bar, open every evening.

Our accommodation(s)

Choose from our different rooms to suit your taste: Superior with a new bathroom concept, Standard with double bed or twin beds or the Privilege Room with its range of complementary services.

Our guest reviews

Our guest reviews for
Mercure Paris Ivry Quai de Seine Hotel

100% genuine reviews from our guests

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ALL Rating  4.2/5  416 reviews

TripAdvisor Rating  3.5/5  286 reviews

Beautiful room and comfortable bed

Customer review rating 5.0/5

Clara Couples - Confirmed reviews ALL

Great!

Dear CLARA T., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Ivry Quai de Seine. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Philippe QUENTIN Front office manager

Clean room, easy to find and free parking

Customer review rating 4.0/5

William Couples - Confirmed reviews ALL

Very easy to find, well signed post and free parking. Staff very friendly and the room clean and spacious

Dear WILLIAM W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Ivry Quai de Seine. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Philippe QUENTIN Front office manager

Beg Bug in Hotel Room

Customer review rating 0.5/5

Julian Couples - Confirmed reviews ALL

We stayed for one night after a long drive and wanted to get some restful sleep. However we were horrified when we found a bed bug in our room. It was late so we could not find another place. The staff put us in a different room for the night but our worries were still there. The next morning we wanted to get a refund but the reception told us that it was not possible. Terrible customer service.

Dear JULIAN D., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Ivry Quai de Seine. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Foued Ben Tahar, Directeur.

nice stay

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Nice stay for business. Good clean room.

Dear RENE V., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Ivry Quai de Seine. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Philippe QUENTIN Front office manager

Normal

Customer review rating 2.5/5

Bgs Couples - Confirmed reviews ALL

Normal

Dear GEORGES B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Ivry Quai de Seine. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Philippe QUENTIN Chef de réception

Customer review rating 4.5/5

Cédric D. Families - Confirmed reviews ALL

Nice hotel with good amenities and free parking. Close to a large Carrefour, a gas station and mall.

Dear Mr D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Ivry Quai de Seine. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Philippe QUENTIN Front office manager

Far too be a 4-star hotel

Customer review rating 0.5/5

Anonymous Couples - Confirmed reviews ALL

The check in service was ok, but the room was old, not clean, the window is blocked, there were noises in toilets from the light on the mirror, heating system is broken, and a closet was founded with trash and tubes super dirty....... and all these cost me 100€ ...... I chose this hotel since I believed in the reputation of Accor and Mercure, but not anymore I think

Dear RUI T., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Ivry Quai de Seine. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards. Philippe QUENTIN Front office manager

Regular stay

TripAdvisor rating 3.0/5

probberechts Business - TripAdvisor review

It's the only descent hotel in the area. Good, but nothing more... The restaurant and bar are one of the less cosy you can imagine with terrible lighting. The man at the checkout desk needs to find another job where he's not in contact with customers...

Dear Mr Robberechts, Thank you for your loyalty. We are very sorry that you choose our Establishment in spite of since we are close to your work. However, we remain at your disposal if you wish. Best regards.

Welcoming and very helpful staff

Customer review rating 4.5/5

Youcef Business - Confirmed reviews ALL

Being a Gold member, I was upgraded automatically. The room was nice and clean. I wish there was more drawers though. For the location, it is a walking distance from Carrefour supermarket, which is very convenient. Overall, the time spent there was very pleasant. Very good staff as well.

Good atay

Customer review rating 4.5/5

Alex Couples - Confirmed reviews ALL

Jessica and Bruno are great at the reception desk

Good size rooms and lovely restaurant

Customer review rating 3.0/5

Daryl S. Business - Confirmed reviews ALL

This hotel is located on a busy road and with the one way roads, it their is always lots of traffic when leaving or returning to the hotel at peak times. The restaurant offers good value for money 'home cooked' meals and the service from the staff was very good. The breakfast items were always fresh and in abundance.

Well located, but poor customer service

Customer review rating 3.0/5

Idrissa C. Families - Confirmed reviews ALL

I did not have a great experience with this 4 stars hotel. I booked a family suite, and the air conditioning was not reaching the second room. When I reported this, it took 2 days for them to give me a fan, which exploded on the second day it was given to me. I reported this, and was given a dirty fan, which I did not switch on. The following day the technician came in and said they will give me another fan, which they never did. The other issue I had, was that on the first 2 days, the breakfast was good, bacon in a separate bowl, same as the scrambled egg. But for the remaining 5 days they put the bacon, sausage and scrambled egg in the same bowl, hence I did not take the egg, because it had the smell of bacon and sausage.

Dear IDRISSA C., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Ivry Quai de Seine. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Philippe QUENTIN Front office manager

Rooms not properly cleaned - COVID concern

Customer review rating 2.0/5

Michael G. Business - Confirmed reviews ALL

The front desk staff were excellent and very helpful. However, my room wasn't cleaned before I arrived and there were empty KFC boxes from the previous guests in there. No towels also. I have pictures and sent them to reception but nobody has said anything to me. Me and my company travel constantly and I will think twice about choosing Mercure if this is the level of care taken during COVID

Dear Mike G., Thank you for taking the time to write to us following your stay at Hôtel Mercure Paris Ivry Quai de Seine. I am sincerely sorry that your stay did not live up to your expectations. Rest assured that I will make sure to follow up appropriately with the room cleaning service. To mitigate the unfavorable impression that this experience leaves you, and in order to show you that this situation is not a habit in my establishment, I would like to offer 1000 points by crediting your loyalty card. I hope to be able to welcome you soon, so that you can see for yourself the actions taken to improve the quality of our services, thus demonstrating to you how much we care about your comments. Philippe Quentin Front office manager

Nearly perfect

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Very nice room and food. AC doesn't work, too hot in the room.

Dear ALYSSA V., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Ivry Quai de Seine. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Philippe QUENTIN Front office manager

A rather pleasant stay

TripAdvisor rating 4.0/5

Jet21896684003 Business - TripAdvisor review

Hotel is very nice, but the localisations leaves a bit - metro is around 800m away and RER C is a bit closer thou. The biggest issue was lack of ventilation and somehow malfunctioning air conditioning. Rooms are big with enough space. Same thing goes for bathrooms. Service was splendid.

Dear Jet21896684003, Thank you for the time that you have devoted to write to us. We are so happy to read your stay met all your expectations. Your remarks are especially valuable for me in a continuous effort to provide service quality. We look forward to welcoming you again Foued BEN TAHAR, General manager

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