Mercure Porto Centro Santa Catarina 4 stars

Customer review rating (ALL Rating) 4.6/5 1,380 reviews

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Mercure Porto Centro Santa Catarina - Image 1
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Mercure Porto Centro Santa Catarina - Image 3
Mercure Porto Centro Santa Catarina - Image 4
Praca da Batalha 116, 4049-028 PORTO, Portugal

Description

Hotel extras

  • 7 min walk Torre dos Clérigos, 3 min Café Majestic, 10 min Ribeira do Porto

  • Fully renovated public areas.

  • Big family rooms with extra bed

  • Rooftop (seasonal opening) with an exhilarating view over Porto.

  • Restaurant with Portuguese and Mediterranean flavors

Our accommodation(s)

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Hotel location

Mercure Porto Centro Santa Catarina

Praca da Batalha 116
4049-028 PORTO
Portugal

GPS:41.145367, -8.607568

Telephone
+351 22 204 3300

Calls to a national
fixed network

Fax +351 22 204 3499

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

A BICICLETA

A Bicicleta restaurant provides a distinguished and welcoming atmosphere in which to enjoy city views. Sample the best specialties Portuguese cuisine has to offer accompanied by a good port wine.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,380 reviews

TripAdvisor Rating  4.0/5  1,241 reviews

Certificate of excellence 2024

Mohamed

Customer review rating 5.0/5

Mohamed E. H. Business - Confirmed reviews ALL

The welcome of this hotel was really amazing… the young lady checked me in and was extremely helpful… Very well centralized - the only thing that I found it a bit off and unlike the other Accor hotels I’ve stayed in was the welcome drink - I asked for a coffee the next day as the coffee machine in my room was not working and I was tired to call them at midnight after 2 long flights to reach. Next day - when I asked for the welcome drink, they said it will show on the application, so I had the coffee and then they made me pay for it, and I told them as a Gold Member of club accor, I shouldn’t, nevertheless, he said that its new for them and I totally understand it, but they compensated it by not asking me to pay for the two delicious pastel de nata - everyone was super welcoming including the guy for the coffee and very polite… I would love to repeat the same experience again and yes at the same nice hotel. Thank you for the experience!

조식 맛집

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

I stayed in this hotel for 5 days and 4 nights. The overall hotel system and interior were very modern and stylish. I could have breakfast while looking at the wonderful view, and the quality of the food was very good. The condition of the room was not bad, but it was a pity that the window was too small. The view seemed to be a small window, but I couldn't open the window because the food smelled bad from the restaurant below. I was surprised that the kind female staff who helped me check-out spoke Korean well, and I was able to leave Porto with a good impression.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rosa Novais Mercure Porto Centro Santa Catarina

Good stay in a nice hotel

Customer review rating 4.0/5

Marcel Solo - Confirmed reviews ALL

Well located and the staff is nice. Selma was a gem, she was very friendly and was very helpful with everything.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Rosa Novais Mercure Porto Centro Santa Catarina

Good location,very helpful staff

Customer review rating 4.0/5

C.fisher Couples - Confirmed reviews ALL

Overall very good. However one item that annoyed me is that I am the person with the Accor account (C.Fisher),I booked the room,I paid for the room but you send this survey addressed to my wife.Very poor.

Dear sir, We very much appreciate your comments regarding your stay at the Mercure Porto Centro Santa Catarina. I will verify what happened with the issue you mention. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rui Cruz Diretor | Manager Mercure Porto Centro Santa Catarina

Good Location, under Good Management

Customer review rating 3.5/5

Charlie Families - Confirmed reviews ALL

Our stay did not start well. It was a special occasion for us and the communication with the hotel was abysmal. Needless to say, Filipa the manager, went above and beyond to correct the mistakes of her staff. It shows she cares, so I have no doubt that these issues will be fixed in the future. We will probably come in the future to see if that's the case as the location of the hotel is perfect. We especially loved the sunset views from the rooftop terrace! Another thing to add is that when we arrived the weather suddenly got very hot and the air conditioning system was struggling. Later I discovered that the extractor fan in the bathroom was not strong enough, so the heat kept coming into the main room. You cannot open the bathroom window, so in the evenings when temperature is lower you cannot help extract the hot and moist air. This is a design fault. Get the extractor fans fixed and make the air conditioning more efficient, please. We managed to keep the room cool in the end, by keeping the bathroom door closed and having the settings lowered to the minimum temperature and highest fan speed. Beside that the hotel is very clean, beds are comfortable and the breakfast is delicious. Staff are friendly and all speak multiple languages.

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Other web-users rate our hotel

  • 985 reviews 9.3/10 Location
  • 991 reviews 7.2/10 Room
  • 1,087 reviews 9.3/10 Service
  • 11 reviews 9.1/10 WiFi
  • 615 reviews 8.9/10 Breakfast
  • 504 reviews 5.7/10 Comfort
  • 324 reviews 8.6/10 Cleanliness
  • 6 reviews 3.3/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.