Dear Blake, Thank you for your kind feedback. It is wonderful to hear that you enjoyed our excellent service and found our location and staff accommodating. We appreciate your support and hope to welcome you back soon. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Mariel, Thank you for your kind words regarding your recent stay at SO/ Paris. We are delighted to hear that you enjoyed our comfortable rooms and the stunning views from the Bonnie rooftop. Your feedback is greatly appreciated and motivates us to continue providing exceptional experiences. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Sandrine, Thank you very much for this wonderful review and for taking the time to share your experience with us. We are absolutely delighted to know that everything, from check-in to check-out, contributed to making your stay unforgettable. It is particularly rewarding to hear that you appreciated not only our location, food and cleanliness, but also the warmth and attentiveness of our team. Knowing that you regularly stay in hotels for both leisure and business makes your feedback even more meaningful to us. We are truly honored that your experience at SO/ Paris stood out as a perfect one. We hope to have the great pleasure of welcoming you back very soon for another memorable stay. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Stanley, Thank you for your kind words about your recent stay. We are delighted to hear that you enjoyed the unique ambiance of the hotel, the comfort of your room, and the fantastic city views. We look forward to welcoming you back in the future. Warm regard, Bathilde Milandou Quality Manager - SO/ Paris

Dear Michael, Thank you so much for your wonderful review and for sharing your experience with us. We are delighted to know that you enjoyed your stay at SO/ Paris and appreciated the modern and chic atmosphere of the hotel, as well as the comfort of your room. It is especially rewarding to hear that our team made you feel welcomed through their friendliness and attentiveness. We are also thrilled that you had such a fantastic experience at Bonnie. The panoramic views of Paris from our outdoor terrace are truly one of the highlights of the hotel, and we are so pleased that they made your visit even more memorable. Thank you once again for your kind words. We hope to have the pleasure of welcoming you back to SO/ Paris and Bonnie for another wonderful stay in Paris. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Joseph, Thank you very much for taking the time to share your experience following your six-night stay at SO/ Paris. We are delighted to hear that you had an excellent stay and that you particularly appreciated the friendliness and attentiveness of our team, as well as the quality of our housekeeping, the comfort of your bed, the water pressure in the shower, and the quietness of your room. Your kind words are a wonderful encouragement to our teams. That being said, I am truly sorry that your experience with Room Service was not as consistent as it should have been. Having breakfast items missing from your orders, even though they were promptly delivered after you contacted us, is certainly not the seamless service we aim to provide. I also sincerely apologize for the noise caused by the bathroom door at night. Having to place a used bath towel between the door and the frame to prevent it from waking you is clearly not the comfort you should have experienced during your stay. Please rest assured that your comments have been shared with the relevant teams, particularly regarding the consistency of Room Service and the bathroom door mechanism, so that these points can be carefully addressed. Thank you again for your generous feedback and for recognizing the efforts of our teams. We truly hope to have the pleasure of welcoming you back to SO/ Paris and providing you with an even more seamless experience. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Christine, Thank you very much for sharing such a wonderful review following your stay with us. We are delighted to know that you enjoyed our location in the heart of the 4th arrondissement, as well as the modern design of the hotel, your room, and the spectacular views from our restaurant and bar. It is especially rewarding to hear that our team’s friendly and attentive service contributed to making your stay so enjoyable. Your kind words about our Check-in and Concierge teams are truly appreciated. I will be delighted to share your recognition with them, as it is always a great source of motivation for our colleagues to know that their care and dedication have been noticed. We sincerely hope to have the pleasure of welcoming you back to SO/ Paris for another memorable stay. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Jason, Thank you so much for this wonderful review and for sharing such kind words about your stay at SO/ Paris. We are absolutely delighted to hear how much you enjoyed your experience with us, from the warm and welcoming service to your beautiful and comfortable room and our location, which made exploring Paris so easy. Knowing that our teams went above and beyond to make you feel at home truly means a great deal to us. We are especially grateful for your mention of Chloé. It is wonderful to know that she not only welcomed you at check-in but also took the time to check on you throughout your stay. We will be delighted to share your recognition with her and with the entire team. Your comment that everyone deserves to be recognized is a particularly lovely compliment and will certainly mean a lot to our colleagues. Thank you once again for your trust and enthusiasm. We would be thrilled to welcome you back to SO/ Paris for another wonderful stay. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Barbara B., Thank you for taking the time to share your feedback following your stay at SO/ Paris. We are delighted to hear that you appreciated our convenient location, the quality of our linens, the beautiful view and, most importantly, the excellent service provided by our team. We are also pleased that you enjoyed the comfort and design of your bathroom. We also appreciate your honest feedback regarding our breakfast pricing. We understand that this may have felt expensive during your stay. We offer both à la carte options and a generous buffet, with fresh, high-quality ingredients, in order to accommodate different preferences and appetites. Nevertheless, we take your perception of value very seriously and will share your comments with our team. We also appreciate your personal perspective regarding our contemporary and sleek design. We understand that style is a matter of personal taste, and we are grateful that you shared yours with us. Thank you again for your valuable feedback. We hope to have the pleasure of welcoming you back to SO/ Paris on another occasion. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Paulo, Thank you for sharing your delightful experience at SO/ Paris. We are thrilled to hear that you enjoyed our prime location, beautiful accommodations, and the welcoming nature of our staff. It is gratifying to know that we contributed positively to your time in Paris. We look forward to welcoming you back for another wonderful stay in the future. Best regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Brooke, Thank you so much for your wonderful review and for choosing SO/ Paris for your second stay! Knowing that you are already planning your next visit truly means the world to us. We are delighted to hear that you once again enjoyed the attention to detail, the comfort of your room and, of course, our incredible team. We will be sure to share your kind words with Marta and Juan at Bonnie — and we will also pass along your compliments to our bellhop team. We are sure they will be thrilled to know they helped make your stay so memorable. And your love for Bonnie’s grilled cheese made us smile! We completely understand the obsession although we may need to find a way to make sure you can enjoy it even when you are back home! We are also so happy that you found your room even more comfortable this time around. As for those pillows… we will take your request very seriously! Thank you again for your loyalty and for sharing such lovely memories of your stay. We cannot wait to welcome you back for stay number three — and hopefully another grilled cheese (or two!). Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Julie, Thank you very much for your wonderful feedback! We are delighted to hear that you had a great stay and that you particularly enjoyed the comfort of your room, our gym, and the amazing views from the restaurant. It is also a pleasure to know that our team went out of their way to assist you and made you feel so welcome. We are especially grateful for your kind recognition of Jesus, as well as our Reception and Concierge teams. We will be sure to share your lovely comments with them. Regarding your feedback about the toilet paper, we are, however, quite surprised by this impression, as the product currently provided in our rooms was selected with great care. It is a high-quality, multi-ply paper specifically chosen to ensure our guests’ comfort. That being said, we fully appreciate that comfort is very personal, and we sincerely thank you for sharing your preference with us. We have also taken note of your comments regarding the lighting system. We understand that the controls can be somewhat confusing, and your feedback is valuable in helping us identify areas where the experience could be clearer for our guests. It was a pleasure having you with us, and we sincerely hope to have the opportunity to welcome you back to SO/ Paris for another wonderful stay. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Tiffany, Thank you for your positive feedback regarding your recent stay at SO/ Paris. We are delighted to hear that you found your room to be beautiful and clean, and that you enjoyed our room service offerings. We look forward to welcoming you back in the future. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Beckie, Thank you so much for your fantastic feedback! We are absolutely delighted to know that you had a perfect experience at SO/ Paris and that you would 100% recommend our hotel to your friends. It is wonderful to hear that you enjoyed our location, cleanliness, views, amenities, comfortable linens, and even our unique room speaker! We are especially grateful for your kind words about our Concierge, Housekeeping, Breakfast, Reception, and Baggage teams. Your recognition means a great deal to all of us, and we will be delighted to share your compliments with the teams. Regarding your comment about the connection speed, we completely understand how important a fast and reliable connection is, and we have shared your feedback with the relevant team. Thank you once again for your recommendation and for choosing SO/ Paris. We would be delighted to welcome you back for another perfect stay! Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Jelani, Thank you very much for taking the time to share your feedback following your stay at SO/ Paris. We are delighted to know that you enjoyed our prime location, close to the Seine, the Panthéon and the Marais, as well as the spectacular panoramic views of Paris from our rooftop. We are also pleased to hear that you appreciated our generous breakfast, contemporary rooms and the comfort of our beds. At the same time, we are truly sorry that your experience at Bonnie did not live up to the experience we strive to offer. At Bonnie, we aim to provide much more than a meal: we want every guest to enjoy a complete experience combining conviviality, a unique atmosphere, attentive service and memorable moments, all enhanced by our exceptional views over Paris. We fully understand how disappointing it can be when an evening at a restaurant does not meet the expectations created by such a special setting. Please accept our sincere apologies that we did not deliver the level of experience you deserved. Your feedback is taken seriously and will be shared with our teams so that we can ensure greater consistency between the setting we offer and the service provided. We are nevertheless grateful for your appreciation of the hotel and its facilities, and we sincerely hope that we will have the opportunity to welcome you back and offer you an experience at Bonnie that is truly worthy of the setting and of your expectations. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Margaretha, Thank you very much for taking the time to share your lovely feedback following your stay at SO/ Paris. We are delighted to hear that you enjoyed our central location, with the Seine and the vibrant Marais within easy reach, as well as the spectacular views from our rooftop restaurant and bar. We are also pleased that you appreciated our generous breakfast, modern rooms and, especially, the comfort of our beds. It is wonderful to know that the setting and atmosphere of SO/ Paris contributed to making your stay an enjoyable one. We hope to have the pleasure of welcoming you back soon for another memorable Parisian experience. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Patrick, Thank you for your kind words. We are delighted to hear that you enjoyed your stay and found our staff friendly, our location convenient, and the room and amenities to your satisfaction. We appreciate your recommendation and look forward to welcoming you back soon. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Alice, Thank you so much for your wonderful review and for choosing SO/ Paris for your fourth consecutive stay! It is a true pleasure to know that you have enjoyed discovering our different rooms and that Room 1120 was your favorite so far. We are also delighted to see Wilson receiving such special recognition. We will be sure to share your kind words with him we know how much these personal acknowledgements mean to our team. Thank you for your continued trust and loyalty. We look forward to welcoming you back for your next stay and to seeing which room becomes your new favorite! Warm regards, Bathilde Milandou Quality Manager - SO/ Paris