Dear Amanda, Thank you for sharing your feedback following your stay at SO/ Paris. We are delighted to hear that you enjoyed the comfort of our spacious rooms and found our beds particularly comfortable. Your kind words are greatly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the heart of Paris. Kind regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Natasha, Thank you very much for sharing your lovely feedback following your stay at SO/ Paris. We are delighted to hear that you appreciated our attentive service, comfortable and well-appointed rooms, and the views from Bonnie. It is particularly rewarding to know that your daughter felt welcome and enjoyed the little activity book prepared for her. We are pleased that our location made it easy for you to explore Paris, and we only wish you could have stayed longer too! We hope to have the pleasure of welcoming you and your family back to SO/ Paris for another memorable stay. We are delighted to hear that Joseph made such a lovely first impression and warmly welcomed you upon arrival. We will be sure to share your kind words with him, as recognition like yours means a great deal to our team. Best regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Linda, Thank you for your kind words regarding your recent stay with us. We are thrilled to hear that our team, including Joseph, Kevin, Jesus, and Alejandro, made a positive impact on your experience. It is always our goal to provide exceptional service and create a welcoming atmosphere for our guests. We look forward to the opportunity to host you again in the future during your next visit to Paris. Best regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Benjamin, Thank you for sharing your feedback following your stay at SO/ Paris. We are delighted to hear that you enjoyed our hotel’s style and atmosphere, as well as the warm welcome from our team. We sincerely regret the disappointment regarding the benefits associated with your Tablet Plus membership. While room upgrades are subject to availability at the time of arrival, we understand that seeing another guest upgraded during the same period may have left you feeling disappointed. We are also sorry that the welcome bottle of wine was not in place as expected. Please accept our apologies for this oversight. Regarding your arrival, we regret that your room was not ready after the scheduled check-in time of 3 pm. Although we were pleased to offer you complimentary drinks at the bar while you waited, we understand that this did not entirely make up for the inconvenience. We have also noted your comment regarding the welcome amenity. At SO/ Paris, our standard welcome includes a cookie intended to be shared, reflecting our wish to offer a thoughtful and generous touch to our guests’ arrival. Thank you again for your feedback. We hope to have the pleasure of welcoming you back and providing you with an experience that fully reflects the standards of SO/ Paris. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Federico, Thank you for taking the time to share your experience with us. We are truly pleased to hear that you found our team welcoming and appreciated the comfort of your bed and the cleanliness of your sheets. Nevertheless, we are genuinely sorry that several aspects of your stay affected your comfort. We can well understand how disappointing it must have been to experience noise from the bar above, along with unusual sounds from the building's ventilation system and banging in your room 1406. A hotel stay should be a time to relax, unwind and enjoy a peaceful night's rest, and we sincerely regret that we did not provide you with the tranquillity you deserved. We are also sorry that the breakfast selection and your experience at the bar did not fully meet your expectations. In particular, we understand how frustrating it can be to wait longer than expected for food and drinks, especially when you wish to make the most of your time with us. Please accept our sincere apologies for these delays and for the disappointment they caused. Your comfort and satisfaction are very important to us, and we regret that these inconveniences took away from what could otherwise have been a wonderful stay. Please rest assured that your comments regarding the noise and service delays will be shared with the relevant teams for careful review. We sincerely hope to have the opportunity to welcome you back and restore your confidence in SO/ Paris by offering you the peaceful, attentive and enjoyable experience you should have received from the very beginning. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Stephanie, Thank you so much for this wonderful review and for your enthusiastic recommendation of SO/ Paris! It truly means a great deal to us to know that we were among the best hotels you have experienced in Europe and that you are already looking forward to returning and recommending us to your loved ones. We are delighted that you enjoyed our amenities, the comfort of our bed, the warm welcome from our team, and our little cookie treat upon arrival. It is also lovely to hear that you appreciated our turndown service and the different surprises prepared for you throughout the weekend. We are sorry, however, that the discrepancy in the number of guests on your reservation meant that you received only one cookie. Even the smallest details can make a stay feel special, and we regret missing this opportunity to make both of you feel equally welcomed. Regarding the turndown service, the treats may vary depending on the day, and we are pleased that you enjoyed discovering these thoughtful touches during your stay. Thank you again for your kind words and for making SO/ Paris your hotel of choice for your next visit. We cannot wait to welcome you back and create even more wonderful memories with you! Best regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Kelly, Thank you for your kind words and positive feedback. We are delighted to hear that you had a first-class experience and appreciated our team's hospitality and accommodations. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Gerard, Thank you very much for your lovely feedback and for choosing SO/ Paris for a second stay. We are truly delighted to know that you had another wonderful experience, from check-in to check-out, and that you appreciated the comfort of your room, the cleanliness, and the warm hospitality of our teams. Your kind words are a wonderful source of motivation for all of us. We will be especially pleased to share your compliments with our Front Desk team, Adriana at the Lobby Bar, and the entire Bonnie Bar team. We look forward to welcoming you back to SO/ Paris for another memorable stay. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Sateesh, Thank you very much for taking the time to share your experience with us. We are delighted to hear that you appreciated our modern rooms, location, breakfast, and the attentiveness of our team. We are especially pleased that the colleague who accompanied you to your first room made such a positive impression, and we will be happy to share your kind words with them. That said, we are truly sorry that the change of room brought disappointment after such a wonderful start to your stay. We completely understand how frustrating it must have been to be told that the two rooms were identical, only to discover that the second room did not offer the same corner layout. We also sincerely regret that you found the second room dustier, more worn, and affected by an unpleasant carpet odour. We understand that these details can significantly affect the comfort of your stay, particularly when you have chosen a five-star hotel with the expectation of consistent quality and value throughout your visit. While we appreciate your understanding regarding our full occupancy, we are genuinely sorry that the second room did not provide the same level of comfort and satisfaction as the first. Your experience matters to us, and we regret that this change affected your overall perception of the value of your stay. Thank you again for your honest and thoughtful feedback. We would be truly delighted to welcome you back to SO/ Paris and have the opportunity to provide you with the same wonderful experience you enjoyed in your first room, from beginning to end. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Szerer, Thank you for taking the time to share your feedback following your stay at SO/ Paris. I would like to offer you my sincerest apologies for the disappointing experience you encountered, particularly regarding the cleanliness of your room and the need to repeatedly follow up on your requests. I fully understand how frustrating and unsettling this must have been, especially given the concerns you raised about the hygiene of the items in your room and the unexpected entry by a member of our team while you were away. Please accept our sincere apologies for these incidents, which fall well short of the standards of comfort, privacy and care we are committed to providing. Following your feedback, our housekeeping team took immediate action to replace the drinking cups and glasses, reclean the surfaces and have the room checked by a supervisor. We have also reviewed the circumstances surrounding the room entry and reinforced our procedures with the team to prevent any recurrence. As discussed with you, arrangements were made for the remainder of your stay to coordinate housekeeping visits at times agreed with you in advance, with additional supervision. We also sincerely regret the difficulties you experienced with your initial booking communication, which required you to contact us several times. You should never have had to make repeated efforts to obtain the assistance and follow-up you expected from us. Please be assured that we take your comments very seriously and that your feedback has been shared with the relevant teams so that the necessary follow-up can be carried out. As communicated to you during your stay, we would also like to reiterate our offer of a 25% discount on the night concerned, in recognition of the shortcomings you experienced. While we are pleased that you appreciated your arrival experience, our team and the breakfast selection, we deeply regret that the issues encountered significantly affected your overall impression of SO/ Paris. We understand that trust is built through consistent attention to detail, respect for privacy and reliable service, and we are truly sorry that we did not deliver this throughout your stay. We sincerely hope you will allow us another opportunity to restore your confidence in SO/ Paris and provide you with the thoughtful, seamless experience you should rightfully expect from a five-star hotel. Kind regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Henry, Thank you for your lovely feedback. We are delighted that you enjoyed the comfort of our hotel, the warm hospitality of our team, and our location. It is also wonderful to hear that you appreciated our breakfast and the facilities, particularly the CODAGE Spa. We hope to have the pleasure of welcoming you back to SO/ Paris for another memorable stay. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Thomas, Thank you for your kind words regarding your recent stay at SO/ Paris. We are delighted to hear that you enjoyed the stunning views and appreciated our attentive staff and well-appointed accommodations. Your feedback is invaluable to us. Best regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Tingying, Thank you so much for sharing such a thoughtful review and for choosing SO/ Paris for your very first visit to Paris. We are delighted that our location, distinctive design, and carefully considered room features contributed to such a memorable stay for you and your partner. It is especially rewarding to know that you appreciated the little details throughout the hotel, as well as the warm welcome from our Front Desk team, the quality of our room service, and the thoughtful evening treats. Your kind words mean a great deal to our teams. We also appreciate your feedback regarding the shower door and your comments on the food at Bonnie. We are sorry that these aspects did not fully meet your expectations, and we will share your observations with the relevant teams. Thank you again for your recommendation. We hope to have the pleasure of welcoming you back to SO/ Paris on your next visit to the City of Light, and to create many more wonderful memories for you. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Ilaria, Thank you for your kind words about the atmosphere, beautiful design and unique character of SO/ Paris. We are delighted that you had such a lovely stay overall, although we sincerely regret that our evening turndown service did not meet your expectations. The presence of used cups, empty water bottles and towels left untouched, as well as the curtains not being drawn, does not reflect the level of care and attention to detail we strive to provide. Our Housekeeping team is dedicated to delivering thorough and attentive service, and we sincerely apologise that this was not reflected in your experience. Please rest assured that your feedback will be shared internally with our Housekeeping team to reinforce our standards and help prevent such oversights from recurring. We would be delighted to welcome you back to SO/ Paris and provide you with the seamless and thoughtful experience you deserve. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Alejandro, Thank you for your wonderful feedback. We are delighted to know that you appreciated the comfort of our hotel and, above all, the exceptional service and attitude of our team. Your kind words are a great source of motivation for us, and we hope to have the pleasure of welcoming you back to SO/ Paris very soon. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Tamara, Thank you so much for sharing your wonderful feedback. We are delighted to hear that you enjoyed your stay at SO/ Paris and that the breathtaking views of the Seine and the Eiffel Tower made your 50th birthday celebration even more memorable. It is lovely to know that you appreciated our breakfast, the balcony views, and the chic atmosphere of Bonnie, as well as the cocktails prepared by our bartender. Regarding our wellness facilities, we invite you to discover our CODAGE Paris spa, offering a range of relaxing and rejuvenating treatments, including personalised facials and massages, available by reservation. Our spa also features a hammam, providing an additional opportunity to unwind during your stay. In addition, our fitness centre, located on the 7th floor and open 24/7, allows guests to maintain their workout routine while enjoying their time in Paris. We hope to have the pleasure of welcoming you back to SO/ Paris for another memorable stay in the heart of the city. Kind regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Michelle P., Thank you for your wonderful feedback. We are delighted to hear that you experienced an exceptional check-in process and found our staff to be friendly and welcoming. Your recommendation means a lot to us, and we look forward to welcoming you back in the future. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Joseph, Thank you for your kind words about your experience at SO/ Paris. We are delighted to hear that you consider us the best Sofitel property in Paris. Your satisfaction is our top priority, and we look forward to welcoming you back soon. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris