SO/ PARIS Hotel 5 stars

Customer review rating (ALL Rating) 4.7/5 2,536 reviews

SO/ PARIS Hotel - Image 1
SO/ PARIS Hotel - Image 2
SO/ PARIS Hotel - Image 3
SO/ PARIS Hotel - Image 4
10 rue Agrippa d'Aubigné, 75004 Paris, France

Description

Hotel extras

  • Stunning views of the iconic Eiffel Tower and all of Paris' famous monuments

  • Festive dining experience at Bonnie restaurant on the 15th floor with stunning views of Paris

  • Chic nightlife at the bar and club on the 16th floor with stunning views of the Eiffel Tower

  • A living gallery blending Parisian fashion, art, and avant-garde design

  • Ideally located in the heart of the city, between the Marais and Île Saint-Louis

Our accommodation(s)

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Hotel location

SO/ PARIS Hotel

10 rue Agrippa d'Aubigné
75004 Paris
France

GPS:48.850212, 2.362765

Telephone
Fax +33 1 78 90 74 00

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BONNIE RESTAURANT AND TERRACE

One glance, forever remembered. Day and night Bonnie boast breathtaking views of Paris. A bit exuberant, Parisian but curious, it is inspired by influences from across the Atlantic with its taste for the 60-70s through its design, atmosphere and cuisine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  2,536 reviews

Customer review rating 5.0/5

Arnaud,jean F. Couples - Confirmed reviews ALL

Really nice view, enjoyed the welcomed drink and cookie, stylish place, great breakfast, dog speaker was funny even if we could not use it.

Customer review rating 5.0/5

Caroline J. Families - Confirmed reviews ALL

Every staff member we interacted with was so friendly and helpful and are a huge asset to the hotel. The beds were the comfiest we had ever slept in! Thank you for an excellent stay.

Dear Caroline, Thank you so much for sharing your wonderful feedback. We are delighted to read that you had such an excellent stay with us and that our team made a positive impression throughout your visit. Your kind words about the friendliness and helpfulness of our staff mean a great deal to us, as creating memorable experiences through genuine hospitality is at the heart of what we do. We are also thrilled that you found our beds to be the comfiest you have ever slept in! A restful night's sleep is an essential part of any stay, and we are pleased that we could provide that comfort. It is lovely to know that the welcome drink was appreciated after your long and warm journey, and that our team’s efficiency and warm service contributed to your enjoyment. We will be sure to share your compliments with all our colleagues. We are especially touched by your mention of the lady at the information desk; although we cannot identify her from your description, we will gladly pass along your kind words to the entire team. We also noted your comment regarding sustainability. While our environmental initiatives may not have been particularly visible during your stay, sustainability is an important commitment for us at SO/ Paris. We have implemented a number of measures to reduce our environmental impact, including responsible energy and water management, waste sorting and recycling programs, the reduction of single-use plastics, and partnerships with local suppliers whenever possible. We continuously work on improving our practices while ensuring that our guests enjoy the highest level of comfort and service. Thank you once again for your feedback. We hope to have the pleasure of welcoming you back to SO/ Paris very soon. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Customer review rating 0.5/5

Karin B. Business - Confirmed reviews ALL

So many epic fails, here, but the biggest was that we paid for a room with a view (Eiffel Tower AND Seine view) and did not receive a room with the view we paid for. We spoke with managment about this when we go to our room a 4 nt stay, and they 1. argued that our reservation was for a room with a view of EITHER (it was not) and that they could not move us for 2 nights. This was very frustrating and upsetting. The told us we had incorrectly read the description of the room. Not true. We showed them a screenshot of our reservation, four times, until finally they told us that there was a "communication error". This error still exists on their website. Further, there were several other issues with housekeeping that made sleep difficult, and the lack of a door/wall to the sink and shower area made it impossible to get ready for work without waking your spouse/partner. I showered using my phone flashlight one day.

Dear Karin, Thank you for taking the time to share your feedback. First and foremost, I would like to sincerely apologize for the disappointment you experienced during your stay. I fully understand how frustrating it must have been to arrive expecting a room with both Eiffel Tower and Seine views, only to feel that the room allocated did not match your expectations. I am especially sorry for the confusion surrounding the room description and for the inconsistent information you received from our team. During your stay, our Front Office Manager, Beatriz, personally met with you to discuss your concerns and review the situation. Following this discussion, a rate adjustment was applied as a gesture of goodwill. While we hoped this would demonstrate our commitment to addressing your concerns, I understand that it did not fully alleviate your frustration. I would also like to assure you that our teams genuinely did their utmost to find a suitable solution during your stay. We carefully reviewed the availability of alternative rooms and explored every option available at the time in an effort to accommodate your request. Although we were unfortunately unable to provide an immediate room change that fully met your expectations, our intention was always to find the best possible arrangement and support you throughout your stay. That said, I completely understand that the outcome did not meet the expectations created at the time of booking, and I sincerely regret the disappointment this caused. I am also concerned to learn about the additional shortcomings you encountered. The delays in responding to your requests, the mix-up when requesting a duvet, and the housekeeping issues that impacted your comfort and sleep are certainly not reflective of the standards we strive to provide. Furthermore, your comments regarding food handling practices at breakfast have been shared immediately with our Food & Beverage team for review and reinforcement of hygiene procedures. Regarding the room layout, I appreciate your feedback. While the open-concept bathroom design is an intentional feature of the room category, I understand that it may not suit every guest's needs, particularly when sharing the room and maintaining different schedules. At SO/ Paris, the very heart of our profession is to create memorable stays for our guests in the heart of the City of Light. It is therefore particularly disappointing to learn that, on this occasion, we fell short of this promise. Please know that this is not the experience we strive to deliver, and we deeply regret that your stay did not reflect the high standards of service and hospitality we are committed to providing. Thank you again for bringing these matters to our attention. We sincerely value your feedback as it helps us improve. While we cannot change the experience you had, we hope that you may one day give us another opportunity to restore your confidence in our hotel. Kind regards, Bathilde Milandou Quality Manager - SO/ Paris

Customer review rating 0.5/5

Byron B. Business - Confirmed reviews ALL

We had many service fails, most notably the fact that we paid for the best, 2 bed room we could receive (Eiffel Tower AND Seine view) and did not receive a room with the view we paid for. We spoke with managment about this when we go to our room a 4 nt stay, and they 1. argued that our reservation was for a room with a view of EITHER (it was not) and that they could not move us for 2 nights. This was very frustrating and upsetting. We were accused of incorrectly reading the description of the room. Not true. Further, there were several other issues with housekeeping that made sleep difficult, and the lack of a door/wall to the sink and shower area made it impossible to get ready for work without waking your spouse/partner.

Dear Byron, Thank you for taking the time to share your feedback. First and foremost, I would like to sincerely apologize for the disappointment you experienced during your stay. I fully understand how frustrating it must have been to arrive expecting a room with both Eiffel Tower and Seine views, only to feel that the room allocated did not match your expectations. I am especially sorry for the confusion surrounding the room description and for the inconsistent information you received from our team. During your stay, our Front Office Manager, Beatriz, personally met with you to discuss your concerns and review the situation. Following this discussion, a rate adjustment was applied as a gesture of goodwill. While we hoped this would demonstrate our commitment to addressing your concerns, I understand that it did not fully alleviate your frustration. I would also like to assure you that our teams genuinely did their utmost to find a suitable solution during your stay. We carefully reviewed the availability of alternative rooms and explored every option available at the time in an effort to accommodate your request. Although we were unfortunately unable to provide an immediate room change that fully met your expectations, our intention was always to find the best possible arrangement and support you throughout your stay. That said, I completely understand that the outcome did not meet the expectations created at the time of booking, and I sincerely regret the disappointment this caused. I am also concerned to learn about the additional shortcomings you encountered. The delays in responding to your requests, the mix-up when requesting a duvet, and the housekeeping issues that impacted your comfort and sleep are certainly not reflective of the standards we strive to provide. Furthermore, your comments regarding food handling practices at breakfast have been shared immediately with our Food & Beverage team for review and reinforcement of hygiene procedures. Regarding the room layout, I appreciate your feedback. While the open-concept bathroom design is an intentional feature of the room category, I understand that it may not suit every guest's needs, particularly when sharing the room and maintaining different schedules. At SO/ Paris, the very heart of our profession is to create memorable stays for our guests in the heart of the City of Light. It is therefore particularly disappointing to learn that, on this occasion, we fell short of this promise. Please know that this is not the experience we strive to deliver, and we deeply regret that your stay did not reflect the high standards of service and hospitality we are committed to providing. Thank you again for bringing these matters to our attention. We sincerely value your feedback as it helps us improve. While we cannot change the experience you had, we hope that you may one day give us another opportunity to restore your confidence in our hotel. Kind regards, Bathilde Milandou Quality Manager - SO/ Paris

Customer review rating 4.0/5

Ellen C. Couples - Confirmed reviews ALL

Lovely stay in a great location for what brought us to Paris for a week. Staff was charming even though we were pretty self sufficient.

Other web-users rate our hotel

  • 724 reviews 9.4/10 Location
  • 1,461 reviews 9.1/10 Room
  • 1,570 reviews 8.6/10 Service
  • 6 reviews 9.3/10 WiFi
  • 612 reviews 9.5/10 Vibe
  • 525 reviews 7.9/10 Food
  • 494 reviews 8.3/10 Comfort
  • 399 reviews 8/10 Breakfast

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