Dear Derek, Thank you very much for your kind review. We are delighted to know that you had a very comfortable stay and that our teams made such a positive impression through their friendliness and attentiveness. We are also pleased that you enjoyed the views from the hotel, particularly from our rooftop, and appreciated our convenient location. It is wonderful to hear that you noticed our recyclable bedroom slippers. Thoughtful details like these are part of our ongoing commitment to more sustainable hospitality, and we are happy that this initiative resonated with you. We hope to have the pleasure of welcoming you back to SO/ Paris very soon. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Minaxi, Thank you very much for your wonderful feedback and for sharing the details of your stay with us. We are delighted to know that, despite the delay in having your room ready, our teams did their utmost to make you feel comfortable and looked after. We are especially pleased that the special touches prepared for your daughter and granddaughter’s birthdays helped make their celebrations memorable. Your kind words about our service, ambiance, restaurant and teams are truly appreciated. It is also wonderful to hear that our commitment to reducing single-use plastic made such a positive impression on you. We will be very happy to share your lovely comments with all our teams, especially as you highlighted everyone’s contribution to your stay. We hope to have the pleasure of welcoming you and your family back to SO/ Paris for another memorable experience. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Whitney, Thank you so much for this wonderful review and for choosing SO/ Paris for a second stay. We are truly delighted to know that you enjoyed your experience with us and that our rooms, location and, in particular, the rooftop dining and bar with its spectacular 360° views of Paris made such a strong impression on you. It means a great deal to us to know that you are already planning to return. We will be delighted to welcome you back for your next Parisian stay and to create more memorable moments with you. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear David, Thank you sincerely for returning to SO/ Paris for a third stay and, above all, for your continued loyalty. It means a great deal to us to see you choosing SO/ Paris time and again. We are sorry to learn that the recognition of your ALL membership did not fully meet your expectations during this stay. We regret that you did not have the opportunity to enjoy your welcome drink and that the welcome amenity fell below what you had hoped for. Your feedback has been taken seriously and shared with the relevant teams. Regarding the room upgrade, we sincerely regret that we were unable to offer one on this occasion. The hotel was fully occupied during your stay, which significantly limited the possibility of providing upgrades. Should our occupancy allow it during your next visit, we will be delighted to offer you an upgrade. Thank you once again for your valuable feedback and, most importantly, for your continued loyalty to SO/ Paris. We look forward to welcoming you back and ensuring that your next stay receives the recognition and attention you deserve. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Rebecca, Thank you very much for your kind feedback. We are delighted to know that you had such a pleasant stay at SO/ Paris and enjoyed our location, the courtesy of our teams, and the atmosphere of our rooftop bar. Your appreciation means a great deal to us, and we hope to have the pleasure of welcoming you back soon for another enjoyable stay. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear A. S., Shhh… your secret is safe with us! 🤫 Thank you so much for this wonderful review. We are thrilled to know that our teams, from the doormen and Front Desk to the Concierge, breakfast and Spa, all helped make your stay so enjoyable. As for the views… we completely understand. We won’t tell anyone. 😉 Although we have a feeling our little secret may already be out! We look forward to welcoming you back and keeping your favorite Parisian hideaway just between us. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Jason, Thank you very much for taking the time to share such detailed feedback with us. We are truly pleased to hear that you enjoyed SO/ Paris, particularly our design, rooms, amenities and, most importantly, the exceptional service provided by our teams. Your kind words are sincerely appreciated and will certainly be shared with our colleagues. At the same time, we are genuinely sorry that our fitness facilities did not meet your expectations. We understand even more clearly the impact this had on your stay knowing that access to a well-equipped fitness facility was an important factor in choosing your hotel. We can appreciate how disappointing it must have been to arrive with certain expectations, particularly after seeing images suggesting that the former gym and pool facilities were still available. Our fitness area is open 24 hours a day and offers a variety of cardio and strength-training equipment, including a leg press, shoulder press, seated row, chest press, six kettlebells, and 18 different weights ranging from 5 to 25 kg. We appreciate your comments regarding the equipment available and will keep your feedback in mind as we continue to review our fitness offering. Regarding the images of the former partner gym and pool, we completely understand your concern. We have removed the hotel's own outdated images from all platforms under our control following the end of this partnership. However, some images may still appear on platforms such as Google Maps because they have been uploaded by guests. These photographs are not published or managed by the hotel, and unfortunately we do not have the ability to remove them ourselves. We nevertheless understand that coming across these images can understandably create confusion and lead to expectations that no longer correspond to the facilities currently available at SO/ Paris. We are truly sorry that this discrepancy contributed to your disappointment and affected an aspect of your stay that was particularly important to you. Your feedback is very valuable to us, and we will continue to pay close attention to how our facilities are represented online so that our guests can make their choices with the clearest and most accurate information possible. Thank you once again for your thoughtful feedback and for recognizing the dedication of our teams despite this disappointment. We sincerely hope we will have the opportunity to welcome you back to SO/ Paris and provide you with an experience more in line with your expectations. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Sunny, Thank you very much for choosing SO/ Paris once again. It is a pleasure to know that you enjoyed your stay, from our location and panoramic views to the food and service. We are especially grateful for your continued trust and delighted to know that you would choose to stay with us again on your next visit to Paris. We look forward to welcoming you back for another memorable stay. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear John, Thank you sincerely for your lovely feedback. We are delighted to know that you enjoyed the beauty of SO/ Paris, our convenient location, and the warm and friendly service provided by our teams. It is especially rewarding to hear that every member of the team you interacted with contributed to your positive experience. We will be very pleased to share your kind words with all of our colleagues. We hope to have the pleasure of welcoming you back to SO/ Paris for another memorable stay. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Doug, Thank you very much for your kind feedback. We are delighted to know that you appreciated the excellent service provided by our Housekeeping, Bar, Front Office and Concierge teams. Your compliments will be warmly shared with all of them. Sustainability is very important to us, and we truly appreciate your thoughtful suggestion regarding recycling. As part of our paperless approach, all the information regarding recycling and waste sorting is available directly on the TV in your room, or by scanning the QR code located on the back of your key card. We hope these digital resources make it easier for our guests to access the information while supporting our commitment to reducing paper use. Thank you again for your kind words and for helping us continue to strengthen our sustainable approach. We hope to have the pleasure of welcoming you back to SO/ Paris. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Meghan, Thank you sincerely for this wonderful review and for describing your stay as truly transcendent. We are delighted to know that SO/ Paris exceeded your expectations and that you enjoyed the spaciousness of your room, our breakfast, and especially the exceptional views. Your kind words about our teams mean a great deal to us. We will be particularly pleased to share your special mention of Guilliam with him. Thank you once again for your generous recommendation. It would be a pleasure to welcome you back to SO/ Paris for another memorable stay. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Jam, Thank you very much for your kind words and for sharing your lovely experience with us. We are delighted to know that you felt so warmly welcomed and respected by our teams, and that you enjoyed the service, as well as your experience at our restaurant and bar. We are also pleased to hear that our Housekeeping team contributed to your comfort with their prompt and attentive service, and that you found your room well stocked. Your kind feedback is a wonderful encouragement for all of us, and we truly hope to have the pleasure of welcoming you back to SO/ Paris for another lovely stay. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Sook H., Thank you very much for your kind review. We are delighted to know that you appreciated the modern design of SO/ Paris and, above all, the attentive and helpful service provided by our team. Your compliments are truly appreciated and will be shared with our colleagues. We hope to have the pleasure of welcoming you back to Paris for another memorable stay. Best regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear John, Thank you very much for taking the time to share such detailed feedback following your stay at SO/ Paris. We are delighted to know that you enjoyed our contemporary design, convenient location, dining experiences and the attentive service provided by our teams. We are also pleased to hear that your room and its thoughtful amenities contributed to an enjoyable stay. Regarding your arrival, please allow us to clarify that while we always do our utmost to accommodate our guests’ requests, an early check-in request received and acknowledged prior to arrival cannot unfortunately be guaranteed, as it remains subject to room availability on the day of arrival. As part of your American Express benefits, the applicable check-in time is 12:00 PM, when available. Nevertheless, our team had taken your request into consideration, and we were pleased to be able to make your room available for check-in at 11:39 AM, despite your arrival at the hotel shortly before 9:00 AM. We fully understand, however, that the waiting time may have been disappointing after you had communicated your request in advance, and we regret that this was not explained more clearly upon your arrival. We also take note of your comments regarding the consistency of the evening turndown service and will reinforce this point with our teams. Thank you once again for your kind words and for sharing these constructive observations. We truly hope to have the pleasure of welcoming you back to SO/ Paris for another enjoyable stay. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear James, Thank you very much for taking the time to share your feedback. We are delighted to hear that you appreciated the kindness of our team, the quality of the service, our breakfast and the welcome amenities. We are sincerely sorry that the room lighting, particularly around the mirror, did not provide the comfort you expected. While we aim to create a calm and relaxing atmosphere, we understand that the lighting should also remain practical and comfortable for everyday use. Your feedback is valuable and will be shared with our team for review. We hope to have the pleasure of welcoming you back to SO/ Paris and providing you with an even more comfortable experience. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Brandon, Thank you sincerely for taking the time to share such a wonderful review. We are delighted to know that you enjoyed your experience at SO/ Paris and felt genuinely cared for throughout your stay, from your pre-arrival exchanges to your departure. It is especially heartening to hear your kind words about Domitille, Olary, Joseph, Marta and Max, whose warmth and attentiveness contributed to making your stay so memorable. We are also pleased that our In-Room Dining and Concierge teams were able to make each morning and your plans throughout Paris seamless and enjoyable. We are equally delighted that you enjoyed your experience at Bonnie and that Chris made a special impression with his warm and attentive service. Your compliments will be shared with all of them. Thank you once again for your trust and for choosing SO/ Paris. We will be delighted to welcome you back. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Amelia, Thank you sincerely for this incredible review and for sharing such a heartfelt account of your honeymoon experience at SO/ Paris. We are truly touched to know that our team was able to make this special occasion even more memorable, from your arrival and the personalized touches in your room to the warm and attentive service throughout your stay. It is wonderful to hear that you appreciated the cleanliness of your room, our location and, of course, the views from our restaurant, bar and club. We will be especially delighted to share your kind words with Joseph. Knowing that he made your check-in experience so enjoyable and special will undoubtedly mean a great deal to him. Thank you again for your trust and for your wonderful recommendation. We would be absolutely delighted to welcome you back to SO/ Paris for another memorable stay. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris