Dear Jason, Thank you very much for your wonderful feedback and for recommending SO/ Paris! We are delighted to hear that you enjoyed such a warm welcome from our team, from the refreshing drink upon arrival to the possibility of an early check-in. It is also lovely to know that our Concierge team was able to assist you throughout your stay, whether with your car arrangements, restaurant reservations or simply bringing extra water to your room. Your kind words are a great source of motivation for our teams. Regarding the speed of the internet connection, we appreciate you bringing this to our attention. We regret that it did not fully meet your expectations and will share your feedback with our technical team for review. Thank you once again for your recommendation. We look forward to welcoming you back to SO/ Paris for another memorable stay. Kind regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Berenice, Thank you very much for sharing such a lovely review following your first stay at SO/ Paris. We are delighted to hear that you enjoyed our location, the comfort of our rooms and the charm of our hotel. It is particularly rewarding to know that our team made such a positive impression on you. We will be sure to share your kind words with them, especially your appreciation of seeing familiar faces throughout your stay. We are especially happy to hear that you appreciated the cleanliness of your room and the attentiveness of our Housekeeping team. Knowing that they were able to service your room promptly as soon as you stepped out in the morning, while respecting your privacy and wishes, is truly rewarding. We will gladly pass on your compliments to the team, who will be delighted to know that their efforts contributed to making your stay so comfortable. Regarding breakfast, we understand that the €42 buffet may not suit guests looking for a lighter start to the day. We would therefore like to let you know that we also offer a lighter alternative at our Lobby Bar, where you can enjoy a selection of hot beverages and freshly baked pastries. Thank you once again for your kind recommendation. It would be a real pleasure to welcome you back to SO/ Paris and make your next stay just as enjoyable! Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Vince, What a wonderful review! Thank you so much for your heartfelt recommendation and for placing SO/ Paris at the very top of your hotel experiences around the world. Coming from someone who has travelled extensively throughout both civilian and military life, this recognition is particularly meaningful to us. We are delighted that you enjoyed our panoramic 360-degree views of Paris, the comfort of your room and the quality of service delivered by our team. It is also lovely to know that you appreciated the little extras we provide, from our bicycles to our umbrellas, as well as the twice-daily housekeeping service. Your kind words are a wonderful source of motivation for our entire team. We are truly honoured to have earned our bragging rights as your number one hotel in France! We look forward to welcoming you back to SO/ Paris for another exceptional stay. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Corin, Thank you so much for taking the time to share such a wonderful review! We are absolutely delighted to hear that SO/ Paris was such a lovely discovery during your trip to Paris. It is especially rewarding to know that you enjoyed our peaceful setting, the beauty of our rooms and, of course, our breakfast. We are thrilled that you had such a fantastic night's sleep! We particularly love that you enjoyed our Sofitel MyBed experience so much that you even took pictures of the labels to recreate the comfort at home! We are also delighted that Bonnie became part of your evening ritual, offering the perfect setting to unwind, enjoy a glass of wine and reflect on your Parisian adventures. Your special mentions mean a great deal to us. We will be sure to share your lovely compliments with our three bartenders at Bonnie, your lunch server and, of course, Marta from our Concierge team. They will be so happy to know that their warmth and attentiveness helped make your stay so memorable. Thank you once again for choosing SO/ Paris and for your lovely recommendation. We sincerely hope to have the pleasure of welcoming you back on your next visit to the City of Light! Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Sandra, Thank you so much for your wonderful review and for recommending SO/ Paris! We are absolutely delighted to hear how much you enjoyed your stay, from the unique design and contemporary touches of our hotel to the incredible food and, of course, the breathtaking views from your corner suite! It is always a pleasure to know that our guests get to experience the very best of Paris from above. We are particularly happy that our Housekeeping and Room Service teams made such a positive impression on you. Your recognition of their dedication, attention to detail and professionalism will mean a great deal to them. We will be sure to share your kind words with the entire team. We would also like to sincerely thank you for choosing SO/ Paris through American Express Fine Hotels + Resorts. We truly appreciate your trust in our hotel when planning your Parisian getaway. Regarding the reservation difficulties you encountered, we are pleased to know that your Amex Concierge, together with our Front Office and Reservations Managers, were able to work closely to find a solution. We appreciate your understanding and are glad our teams could assist you. Thank you once again for your lovely recommendation. We would be absolutely delighted to welcome you back to SO/ Paris for another unforgettable stay, and hopefully another spectacular view! Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Mary, Thank you for taking the time to share your experience with us. We are pleased to know that, overall, you enjoyed your stay, appreciated the design of our spaces, the comfort of your room and the beautiful views from both your room and Bonnie restaurant. However, I would first like to sincerely apologise for the disappointing start to your stay. We fully understand your frustration, particularly as you had made arrangements through a Virtuoso travel agency and are also an Accor member. While we appreciate that you understood an early check-in could not be guaranteed, being asked to wait until 3:00 PM without receiving an update, only to find that your room was still not ready upon your return, must have been particularly frustrating. On that day, the hotel was operating at a particularly high occupancy level, which affected room readiness despite the efforts of our teams. Nevertheless, this does not take away from the importance of keeping you properly informed and ensuring that you do not have to come back to the hotel to enquire about your room. We are equally sorry that, even once your room was ready at 4:00 PM, your luggage took a further 30 minutes to reach you. This additional delay should not have happened. We have taken note of your comments regarding late check-outs and their impact on the preparation of rooms for arriving guests. Finding the right balance between accommodating departing guests and ensuring a smooth arrival experience is essential, and your feedback is a valuable contribution to this consideration. We also regret that these initial difficulties affected your overall perception of our team and your Accor loyalty experience. We would have wished for your stay to begin on a much more positive note, in keeping with the experience we aim to offer at SO/ Paris. Thank you again for your honest feedback. We sincerely hope that, despite this disappointing arrival, we may have another opportunity to welcome you back and provide you with the seamless and attentive experience you initially expected from us. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Sharon, Thank you for taking the time to share your feedback following your stay at SO/ Paris. Regarding our location, we are sorry to hear that it did not fully meet your expectations. SO/ Paris is situated in a peaceful and authentic part of the 4th arrondissement, along the banks of the Seine, just a short walk from the Marais, Île Saint-Louis and Notre-Dame. We appreciate that every traveller has different expectations when it comes to location; however, our setting allows guests to enjoy a quieter side of Paris while remaining within easy reach of the city's main attractions. Concerning your experience with our Concierge team, we would like to provide a little clarification. We understand that you contacted us in July to arrange several restaurant reservations for your stay in October. Unfortunately, many Parisian restaurants only open their reservation books between two weeks and one month in advance. As a result, the time slots you initially wished for were unfortunately no longer available by the time reservations could be confirmed. We sincerely regret that this may have caused disappointment. Nevertheless, we understand that the experience may not have met your expectations, and we will share your comments with our team. Regarding your experience with the hosts at Bonnie, we are particularly concerned by your remarks. We would also like to take this opportunity to reassure you that we welcome all our guests with respect and courtesy, as this is at the very heart of hospitality. Interacting with people from all around the globe and helping them discover our beautiful and cosmopolitan city is what motivates us to continue working in this industry. At SO/ Paris, we take great care in selecting and training our team to deliver a five-star level of service. It is therefore particularly concerning to hear that this was not reflected during your visit. Please accept our sincere apologies for the impression this left you with. Your feedback will be shared with the relevant management team. We genuinely hope you will consider giving us another opportunity to provide you with the experience and level of hospitality that we strive to deliver. Kind regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Amanda, Thank you so much for this wonderful review and for your perfect 10/10 rating! We are truly delighted to know that you felt pampered throughout your stay and enjoyed every aspect of your experience, from the comfort of our rooms and the culinary experience at Bonnie to our peaceful location. A special thank you for highlighting Chloe and Jesus. We will be sure to share your kind words with them. They will be thrilled to know how much their attentiveness and genuine care contributed to making your stay so memorable. It would be an absolute pleasure to welcome you back to SO/ Paris for another exceptional stay! Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Samir, Thank you sincerely for taking the time to share such detailed feedback following your stay at SO/ Paris, and above all, for choosing our hotel for your Parisian getaway through the American Express Fine Hotels + Resorts programme. We are genuinely sorry that, despite the beautiful setting and the kindness of our team members, your overall experience left you with a sense of disappointment. We fully understand your expectations, particularly when choosing a five-star hotel and booking through a programme designed to offer an enhanced level of luxury and personal attention. The experience you describe, especially regarding the repeated requests for basic amenities, is certainly not the level of service we wish to deliver and does not reflect the standards of the SO/ brand. Regarding the room upgrade, we completely understand why the availability you subsequently noticed online may have caused confusion and disappointment. We would, however, like to clarify that the availability displayed on 30 October concerned only one night, whereas your reservation was for three consecutive nights. Unfortunately, we did not have availability in our Iconic Paris Skyline View category for the full duration of your stay. We sincerely regret that we were unable to offer you this upgrade and appreciate you giving us the opportunity to clarify the situation. We are particularly sorry that you had to contact our Housekeeping team on a daily basis to request additional bottled water and that your room was consistently provided with only two bath towels. These are not minor details from our perspective; they are fundamental elements of our daily service standards. Our teams are expected to ensure that each room is properly prepared, with the necessary amenities and linen, while anticipating guests' needs rather than waiting for them to make repeated requests. Regarding bottled water, as part of our ongoing commitment to a more responsible approach to hospitality and our environmental initiatives, we have adopted a more mindful approach to consumption and replenishment. However, this commitment must never come at the expense of our guests' comfort or create uncertainty about the availability of essential amenities. We sincerely regret that the way this was handled during your stay did not meet your expectations. Your comments have been shared with our Housekeeping management team so that we can reinforce both our replenishment procedures and our attention to detail. Nevertheless, we were truly touched by your lovely recognition of Cinthia and Juan at Bonnie. It means a great deal to know that their warmth, attentiveness and thoughtful recommendations brought you such genuine moments of enjoyment throughout your mornings. We will be delighted to share your kind words with them personally. We would also like to thank you for recognising Celeste from our Housekeeping team. Such recognition means a great deal to our colleagues and is always a wonderful source of encouragement. Thank you again for recognising both the positive moments and the areas where we fell short. We are aware that a beautiful hotel and exceptional individuals alone are not enough; every detail and every interaction must contribute to a consistently memorable experience. We would sincerely appreciate the opportunity to welcome you back to SO/ Paris and restore your confidence in our hotel, giving you the thoughtful, seamless and attentive experience you initially expected and deserved. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Lauren, Thank you so much for your lovely feedback. We are delighted to know that you had a comfortable and enjoyable stay with us and that you appreciated our hotel’s atmosphere and location. It was a pleasure having you at SO/ Paris, and we would be truly happy to welcome you back for another memorable stay in the heart of Paris. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Andrea, Thank you very much for your lovely feedback and for highlighting the cleanliness of our hotel, the comfort of our spacious rooms and, above all, the quality of our team. Your recognition of our colleagues is especially appreciated, as they are indeed at the heart of the SO/ Paris experience. We have also taken good note of your comment regarding the connection speed. Your feedback is valuable and will be shared with the relevant team so that this aspect of the guest experience receives the attention it deserves. We hope to have the pleasure of welcoming you back soon for another wonderful stay in Paris. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear La K., Thank you for taking the time to share your feedback following your stay at SO/ Paris. We are pleased to hear that you enjoyed our location and appreciated the proximity to several metro stations and the many restaurants in the neighbourhood. We would also like to thank you for acknowledging the efforts of our team in arranging a room with separate beds to accommodate your request. However, we regret that this arrangement was not in place from the outset and apologise for any inconvenience this may have caused. We have also taken note of your ratings across the different aspects of your stay. Your feedback is important to us, as it helps us identify where we need to reinforce our attention and consistency to deliver the experience expected of a five-star hotel. Should you wish to share any further details about your experience, I would be delighted to hear from you directly at ba… We hope to have the pleasure of welcoming you back to SO/ Paris for an even more satisfying stay. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Ian, Thank you very much for taking the time to share such a thoughtful and detailed account of your experience at SO/ Paris. We are truly delighted to hear that you had such a wonderful stay with us. It is particularly rewarding to know that you enjoyed discovering the neighbourhood surrounding the hotel, with its charming restaurants, boutiques and cultural attractions, while appreciating its peaceful and authentic atmosphere. Your kind words about our team mean a great deal to us. We understand that travelling in a country where the language can sometimes be a barrier may present certain challenges, and we are especially pleased that the courtesy, patience and attentiveness of our colleagues helped you feel welcome and at ease throughout your stay. We will also share your compliments with our Concierge team for arranging your airport transfer so smoothly. We are delighted that our CODAGE Spa was one of the highlights of your visit, and that you appreciated the comfort of your bed, the room's lighting options and the quality of our main restaurant dishes. We would also like to thank you for your constructive suggestions, which we take very seriously. We fully understand that returning to your room around 5 pm and finding that the evening turndown service has not yet taken place may be inconvenient, particularly when you are preparing to go out for dinner. We will review the organisation and timing of this service with our Housekeeping team to better accommodate our guests' schedules. Regarding the telephone sound quality, we will share your observations with our technical team so that the equipment can be checked. As for the minibar, we would like to clarify that all non-alcoholic beverages provided in our rooms are complimentary throughout your stay. We are pleased that you appreciated this offering. We nevertheless understand your suggestion regarding the quantity of drinks available, especially when you would prefer not to request additional replenishment through room service. We will certainly take your feedback into consideration when reviewing our minibar offering. Please be assured that your comments have been shared with the relevant departments as part of our ongoing quality follow-up. Thank you once again for your valuable feedback. We sincerely hope to have the pleasure of welcoming you back to SO/ Paris for another memorable and even more seamless Parisian experience. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Brian, Thank you so much for your lovely feedback! We are delighted to hear that you enjoyed our location, allowing you to explore Paris while still enjoying a peaceful setting away from the city's hustle and bustle. It is also wonderful to know that you appreciated the comfort and spaciousness of your room, as well as the warm welcome and responsiveness of our team. We are pleased that our colleagues were able to assist you promptly with the in-room safe. Your intention to choose SO/ Paris again for your next trip to Paris is truly the best compliment we could receive. We will be very happy to welcome you back and make your next stay just as enjoyable, if not more so. Until then, we wish you all the best and look forward to seeing you again! Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear John, Thank you very much for sharing such a wonderful review. We are delighted to hear that you had such an enjoyable stay at SO/ Paris and that your room on the 14th floor, with its beautiful views, contributed to making your experience memorable. It is particularly rewarding to know that you appreciated the comfort and cleanliness of your room, the thoughtful morning and evening service, as well as our breakfast experience at Bonnie and its panoramic views over Paris. Your kind words about our team are greatly appreciated. We will be sure to share your special mention with Joseph, who will be delighted to know that he contributed to making your stay so enjoyable. Thank you once again for choosing SO/ Paris. We look forward to welcoming you back for another memorable stay in the heart of Paris! Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Linda, Thank you for choosing SO/ Paris to celebrate such a special occasion as your 32nd wedding anniversary. We are delighted to know that you had such a wonderful stay and enjoyed our location, hotel atmosphere and, above all, the attentiveness of our team. Your kind words about Marta are particularly appreciated. We will be sure to share your compliments with her, as such recognition is always a wonderful encouragement. It was a pleasure to be part of your anniversary celebration, and we sincerely hope to have the opportunity to welcome you back for many more memorable stays in Paris. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Kasey, Thank you for your continued loyalty and for choosing SO/ Paris once again. We are delighted to know that you enjoyed our contemporary atmosphere, breakfast experience and the culinary offering at Bonnie, as well as the wonderful views from both the restaurant and the bar. We are particularly pleased that you noticed and appreciated our sustainable initiatives, as environmental responsibility is an important part of our commitment. We strive to make more responsible choices every day, from prioritising seasonal and locally sourced products to reducing unnecessary packaging through package-free alternatives and limiting food waste across our food and beverage operations. Our commitment also extends to our housekeeping practices, where we encourage guests to reuse their towels throughout their stay rather than having them replaced every day. This helps us reduce water and energy consumption, as well as the use of detergents. Through these everyday actions, we aim to make hospitality more sustainable while preserving the quality, creativity and comfort of the guest experience. We have, however, taken note of your overall rating and would welcome the opportunity to better understand what may have been missing from your stay, so that we can continue to deliver the experience our guests expect. We sincerely hope to have the pleasure of welcoming you back to SO/ Paris. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Christy, Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed your stay at SO/ Paris and that Lilly made such a welcoming first impression upon your arrival. However, I am truly sorry that certain aspects of your experience did not fully meet your expectations, particularly the service at Bonnie Bar and our breakfast selection. Regarding Bonnie Bar, the lack of attentiveness you describe, having to come to the bar yourself to order another drink or request cutlery, is certainly not the level of service we strive to provide. At SO/ Paris, we take great care in selecting and training our team to deliver a five-star level of service, which makes it particularly concerning to hear that this was not reflected during your visit. I am also particularly concerned by your observation of our colleagues chatting amongst themselves while guests were waiting for assistance. At no point should you have had to witness such exchanges, let alone feel that your presence was not receiving their full attention. Please be assured that your comments will be shared with the relevant management team to ensure appropriate follow-up. We are also sorry that our breakfast selection did not fully meet your expectations. Breakfast is an important moment of the guest experience, and we strive to offer a varied selection of fresh, high-quality products in a privileged setting overlooking Paris. Your feedback will be shared with our team. Thank you once again for taking the time to share these observations. We sincerely hope to have another opportunity to welcome you back and provide you with the attentive and seamless five-star experience you should expect from SO/ Paris. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Donna, Thank you very much for sharing such a wonderful review following your stay at SO/ Paris. We are delighted to hear that you enjoyed the comfort and design of your room, from the lighting to the shower and the comfort of our beds. It is also a pleasure to know that Bonnie made your final evening so memorable, with its exquisite cuisine, delectable duck dish and breathtaking panoramic views of Paris illuminated at night. Your special mention of Joseph is particularly appreciated. We will be sure to share your kind words with him, as recognition from our guests is always a wonderful source of motivation for our team. Thank you once again for choosing SO/ Paris. We hope to have the pleasure of welcoming you back for many more memorable moments in the heart of Paris. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris