SO/ PARIS Hotel 5 stars

Dear Caroline, Thank you so much for sharing your wonderful feedback. We are delighted to read that you had such an excellent stay with us and that our team made a positive impression throughout your visit. Your kind words about the friendliness and helpfulness of our staff mean a great deal to us, as creating memorable experiences through genuine hospitality is at the heart of what we do. We are also thrilled that you found our beds to be the comfiest you have ever slept in! A restful night's sleep is an essential part of any stay, and we are pleased that we could provide that comfort. It is lovely to know that the welcome drink was appreciated after your long and warm journey, and that our team’s efficiency and warm service contributed to your enjoyment. We will be sure to share your compliments with all our colleagues. We are especially touched by your mention of the lady at the information desk; although we cannot identify her from your description, we will gladly pass along your kind words to the entire team. We also noted your comment regarding sustainability. While our environmental initiatives may not have been particularly visible during your stay, sustainability is an important commitment for us at SO/ Paris. We have implemented a number of measures to reduce our environmental impact, including responsible energy and water management, waste sorting and recycling programs, the reduction of single-use plastics, and partnerships with local suppliers whenever possible. We continuously work on improving our practices while ensuring that our guests enjoy the highest level of comfort and service. Thank you once again for your feedback. We hope to have the pleasure of welcoming you back to SO/ Paris very soon. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Karin, Thank you for taking the time to share your feedback. First and foremost, I would like to sincerely apologize for the disappointment you experienced during your stay. I fully understand how frustrating it must have been to arrive expecting a room with both Eiffel Tower and Seine views, only to feel that the room allocated did not match your expectations. I am especially sorry for the confusion surrounding the room description and for the inconsistent information you received from our team. During your stay, our Front Office Manager, Beatriz, personally met with you to discuss your concerns and review the situation. Following this discussion, a rate adjustment was applied as a gesture of goodwill. While we hoped this would demonstrate our commitment to addressing your concerns, I understand that it did not fully alleviate your frustration. I would also like to assure you that our teams genuinely did their utmost to find a suitable solution during your stay. We carefully reviewed the availability of alternative rooms and explored every option available at the time in an effort to accommodate your request. Although we were unfortunately unable to provide an immediate room change that fully met your expectations, our intention was always to find the best possible arrangement and support you throughout your stay. That said, I completely understand that the outcome did not meet the expectations created at the time of booking, and I sincerely regret the disappointment this caused. I am also concerned to learn about the additional shortcomings you encountered. The delays in responding to your requests, the mix-up when requesting a duvet, and the housekeeping issues that impacted your comfort and sleep are certainly not reflective of the standards we strive to provide. Furthermore, your comments regarding food handling practices at breakfast have been shared immediately with our Food & Beverage team for review and reinforcement of hygiene procedures. Regarding the room layout, I appreciate your feedback. While the open-concept bathroom design is an intentional feature of the room category, I understand that it may not suit every guest's needs, particularly when sharing the room and maintaining different schedules. At SO/ Paris, the very heart of our profession is to create memorable stays for our guests in the heart of the City of Light. It is therefore particularly disappointing to learn that, on this occasion, we fell short of this promise. Please know that this is not the experience we strive to deliver, and we deeply regret that your stay did not reflect the high standards of service and hospitality we are committed to providing. Thank you again for bringing these matters to our attention. We sincerely value your feedback as it helps us improve. While we cannot change the experience you had, we hope that you may one day give us another opportunity to restore your confidence in our hotel. Kind regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Byron, Thank you for taking the time to share your feedback. First and foremost, I would like to sincerely apologize for the disappointment you experienced during your stay. I fully understand how frustrating it must have been to arrive expecting a room with both Eiffel Tower and Seine views, only to feel that the room allocated did not match your expectations. I am especially sorry for the confusion surrounding the room description and for the inconsistent information you received from our team. During your stay, our Front Office Manager, Beatriz, personally met with you to discuss your concerns and review the situation. Following this discussion, a rate adjustment was applied as a gesture of goodwill. While we hoped this would demonstrate our commitment to addressing your concerns, I understand that it did not fully alleviate your frustration. I would also like to assure you that our teams genuinely did their utmost to find a suitable solution during your stay. We carefully reviewed the availability of alternative rooms and explored every option available at the time in an effort to accommodate your request. Although we were unfortunately unable to provide an immediate room change that fully met your expectations, our intention was always to find the best possible arrangement and support you throughout your stay. That said, I completely understand that the outcome did not meet the expectations created at the time of booking, and I sincerely regret the disappointment this caused. I am also concerned to learn about the additional shortcomings you encountered. The delays in responding to your requests, the mix-up when requesting a duvet, and the housekeeping issues that impacted your comfort and sleep are certainly not reflective of the standards we strive to provide. Furthermore, your comments regarding food handling practices at breakfast have been shared immediately with our Food & Beverage team for review and reinforcement of hygiene procedures. Regarding the room layout, I appreciate your feedback. While the open-concept bathroom design is an intentional feature of the room category, I understand that it may not suit every guest's needs, particularly when sharing the room and maintaining different schedules. At SO/ Paris, the very heart of our profession is to create memorable stays for our guests in the heart of the City of Light. It is therefore particularly disappointing to learn that, on this occasion, we fell short of this promise. Please know that this is not the experience we strive to deliver, and we deeply regret that your stay did not reflect the high standards of service and hospitality we are committed to providing. Thank you again for bringing these matters to our attention. We sincerely value your feedback as it helps us improve. While we cannot change the experience you had, we hope that you may one day give us another opportunity to restore your confidence in our hotel. Kind regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Tara, Thank you very much for sharing such a wonderful review following your stay in Paris. I am truly delighted to read that you enjoyed our beautiful and peaceful location, as well as the convenience of being close to key sites and the metro. It is also a pleasure to know that you appreciated the comfort of your room, the space, and the stunning views. Your kind words about our team mean a great deal, and I am especially happy to read your recognition of Joseph at the front desk. Please rest assured that your compliments will be shared with him, as I am certain they will be greatly appreciated. We are also very pleased that you enjoyed the food experience, particularly the breakfast at our rooftop restaurant. It is always rewarding to know that our guests were able to fully enjoy these moments during their stay. We truly appreciate your warm feedback and hope to have the pleasure of welcoming you back to SO/ Paris very soon. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris