Dear Pratikkumar Upadhyay, Thank you so much for taking the time to share such a heartwarming and comprehensive review following your stay at Novotel Bali Benoa! We are absolutely thrilled to hear that the genuine warmth, professionalism, and consistent hospitality of our entire team, across the front desk, restaurant, security, housekeeping, and culinary staff made your visit so memorable, and we are especially delighted by your recognition of our chef who guided you through the buffet and our pancake station team member who prepared your eggless options. At the same time, we truly appreciate your constructive feedback regarding our booking transparency and digital communications. We have noted your comments about rate visibility, clear late check-out options, and pre-arrival email upgrades, and we are already reviewing these processes with our team to ensure our pricing, flexible check-out details, and automated offers are as relevant and transparent as possible. Thank you once again for your kind words, your valuable recommendations, and for choosing Novotel Bali Benoa. It was a true privilege hosting you, and we cannot wait to welcome you back for another exceptional stay in paradise! Sincerely, Juliana Liew - General Manager

Dear Mabel C. D., Thank you for taking the time to share your feedback with us following your stay! We are pleased to know that overall your stay was good and that our luggage attendant provided such helpful and welcoming service, we will be sure to commend him for his great effort! At the same time, we sincerely apologize for the disturbance caused by mosquitoes in your room. Being situated in a tropical, lush garden environment, we maintain regular pest control treatments across the property. However, we understand how frustrating this can be, and our team is always ready to provide complimentary mosquito coils, plug-in repellents, or room spraying upon request to ensure a comfortable sleep. We have also instructed our Housekeeping and Grounds teams to review room sealing and increase preventive treatments in the area. Thank you once again for choosing Novotel Bali Benoa. We appreciate your valuable feedback and hope to welcome you back for a seamless and comfortable stay in the future! Sincerely, Juliana Liew - General Manager

Dear Habakkala Amarasekera, Thank you so much for taking the time to share your detailed and thoughtful review! We are absolutely thrilled to hear that you found our location stunning, enjoyed our breakfast buffet, and had a wonderful family vacation with your children. It is also fantastic to know that our website provided an accurate reflection of your actual experience with us! We are especially touched by your kind recognition of Ms. Ayu Darmayanti (Duty Manager), Mr. Amri, and Mr. Suandi (Security team). Going above and beyond to care for our guests even for matters unrelated to the hotel, is at the core of our hospitality values. We will proudly pass along your praise to all three of them for their dedication, helpfulness, and exceptional care! At the same time, we truly appreciate your constructive feedback regarding our dining and beverage offerings. Your suggestions to expand our food variety with more seafood and vegetarian options have been passed directly to our Executive Chef. Likewise, your comments about cocktail flavor and preparation have been shared with our Food & Beverage Manager to review our bar recipes and staff training. Thank you once again for staying with us at Novotel Bali Benoa. It was an honor hosting your family, and we look forward to welcoming you all back for an even better experience in paradise! Sincerely, Juliana Liew - General Manager

Dear Janine D. Daddo, Thank you for taking the time to share your feedback with us! We are delighted to hear that you loved our beautiful beachfront location, enjoyed our swimming pools, and felt so well cared for by our gorgeous, friendly staff! At the same time, we truly appreciate your constructive notes regarding our dining and in-room amenities. Your comments regarding food quality have been shared with our culinary team as we continuously work to elevate our menus. Additionally, we have noted your request for extra towels, in-room water, glasses, and ice. Please know that our Housekeeping and In-Room Dining teams are always happy to deliver extra supplies and ice directly to your room whenever requested, but we will certainly work to ensure these essentials are even more readily available. Thank you once again for staying with us at Novotel Bali Benoa. We hope to welcome you back soon for another memorable getaway by the ocean! Sincerely, Juliana Liew - General Manager

Dear Lorraine M., Thank you for taking the time to share your candid review with us following your stay at Novotel Bali Benoa. While we are glad to hear that overall your stay was pleasant, we deeply regret that certain aspects of your experience fell short of the 5-star standard you expected. We sincerely apologize for the frustrations you encountered, and we appreciate the opportunity to address your specific points, We investigated this directly with our Housekeeping team. Our staff noticed that the carafe on your patio still contained liquid and, out of respect for your privacy and belongings, refrained from clearing it prematurely. However, we recognize that leaving empty glasses on your patio until checkout created an untidy experience, and our team should have proactively checked in with you to clear them. and for the mini fridge under our resort brand standards, the mini-fridge is kept unstocked. However, our Housekeeping team provides two bottles of fresh drinking water in your room daily. We apologize if this setup was inconvenient or unclear upon your arrival. We take your feedback regarding staff English proficiency very seriously. Clear communication is vital to avoiding misunderstandings and preventing food wastage, and we are actively reinforcing language training across our service and culinary teams. Thank you once again for your constructive feedback. It helps us pinpoint exact areas for operational improvement, and we hope to have the opportunity to welcome you back for a seamless and elevated experience in the future. Sincerely, Juliana Liew - General Manager

Dear Karen R., Thank you so much for taking the time to share your review! We are absolutely thrilled to hear that you had a great stay with us! It brings us so much joy to know that you found our hotel clean and comfortable, enjoyed our lovely swimming pools, and felt well cared for by our helpful, friendly team. Thank you for choosing Novotel Bali Benoa. It was a true pleasure hosting you, and we look forward to welcoming you back for another wonderful and relaxing getaway in paradise! Sincerely, Juliana Liew - General Manager

Dear Caitlyn Schutt, Thank you so much for taking the time to share your delightful feedback! We are absolutely thrilled to hear that you had such a comfortable stay with us! Knowing that you were very happy with our facilities, enjoyed our wonderful breakfast spread, and received excellent service from our team brings immense joy to all of us. Thank you for choosing Novotel Bali Benoa. It was a complete pleasure hosting you, and we cannot wait to welcome you back for another fantastic getaway in paradise! Sincerely, Juliana Liew - General Manager

Dear Mikhail Bosov, Thank you for taking the time to share your review with us! We are pleased to hear that overall you liked your stay and experienced friendly, welcoming service from our team. At the same time, we sincerely appreciate your honest feedback regarding the areas where we fell short of your expectations. We regret that the beach condition made swimming impossible during your visit. As our beach is tidal, ocean conditions can fluctuate significantly throughout the day, and we apologize for any disappointment this caused. We also take note of your feedback regarding our main pool closing at 7:00 PM; we understand how enjoyable an evening swim can be and will share your preference regarding pool hours with management as we review guest facilities. Regarding housekeeping, we apologize for the inconsistent floor cleaning during your stay. To clarify our eco-friendly linen policy, bed linens are changed every 3 days to support our sustainability efforts, though we are always more than happy to change them daily upon request. However, floor cleaning should remain thorough every single day, and we have addressed this with our Housekeeping team to ensure higher standards of daily maintenance moving forward. Thank you once again for choosing Novotel Bali Benoa. Your feedback helps us continuously improve, and we hope to have the opportunity to welcome you back for an even better stay in the future! Sincerely, Juliana Liew - General Manager

Dear Lee Jones, Thank you so much for taking the time to share your review! We are delighted to hear that you felt the heart and warmth of our hospitality during your stay! However, we completely understand your frustration regarding the ongoing road and sidewalk maintenance along the street outside the resort, as well as the inconvenience it causes when moving between the two sides of our property. To clarify, the sidewalk and road repairs are being conducted directly by the local government, so these works are unfortunately outside our property's direct control. We sincerely apologize for the inconvenience this brings, and our management team is actively exploring ways to make guest transfers across the resort grounds as safe, seamless, and comfortable as possible during this temporary project. Thank you once again for choosing Novotel Bali Benoa. We truly appreciate your understanding and hope to welcome you back soon for an even smoother experience in paradise! Sincerely, Juliana Liew - General Manager

Dear Daniel E., Thank you so much for taking the time to leave us such a wonderful review! We are absolutely delighted to hear that you loved your stay and enjoyed our spotless resort grounds and friendly, helpful staff. It is especially fantastic to know that our daily buffet breakfast was a standout treat for you every morning, our culinary team takes great pride in offering a varied, fresh, and delicious spread to start each day right! Thank you for choosing Novotel Bali Benoa. We look forward to welcoming you back for another delightful stay in paradise very soon! Sincerely, Juliana Liew - General Manager

Dear Hannah Haskew Jones, Thank you so much for taking the time to share such a wonderful review! We are absolutely delighted to hear that you enjoyed our beautiful beachfront location, lush tropical gardens, refreshing pools, and delicious dining options! It brings us immense joy to know that our long-serving team members made such a warm, friendly, and happy impression on you. We take great pride in caring for our staff family, and knowing that their dedication created a lovely, relaxing stay for you means everything to us. We will be sure to pass along your special praise to Utari for her exceptional room service care she will be over the moon to be recognized for her attentiveness! Thank you for choosing Novotel Bali Benoa. We cannot wait to welcome you back for another peaceful and memorable getaway in paradise! Sincerely, Juliana Liew - General Manager

Dear Tania Hyett, Thank you so much for your review! We are delighted to hear that you found Novotel Bali Benoa to be a perfect oasis and that our team made you feel so well cared for during your stay! Providing a serene tropical getaway equipped with everything you need is what we strive for every day. We also appreciate your constructive note regarding our Wi-Fi connection speed. Reliable connectivity is essential, and your feedback has been shared with our IT team as we continuously evaluate and upgrade our network infrastructure across the resort. Thank you once again for choosing to stay with us. We hope to welcome you back to your paradise oasis very soon! Sincerely, Juliana Liew - General Manager

Dear Abhinika Jain, Thank you for taking the time to share your detailed feedback, and please accept our most sincere apologies for failing to provide the seamless, relaxing vacation you deserved, especially while travelling with an infant. We deeply regret that your experience felt like a responsibility rather than a holiday, beginning with the frustrating pre-booking delays that required multiple follow-ups, and continuing through check-in where your completed online registration and advance ground-floor request were not honored, leaving you with an inconvenient first-floor room in a building without an elevator. It is equally disappointing to hear that our team failed to offer luggage assistance at check-out and that our breakfast buffet fell short of expectations; forcing you to manage your own luggage alongside a baby is completely unacceptable and far below our standards of service. Please rest assured that your constructive comments are being addressed directly with our team, and retrain our team on proactive guest assistance so future families enjoy a smooth, effortless, and welcoming stay. Sincerely, Juliana Liew - General Manager

Dear Vikram Dey, Thank you for taking the time to share your feedback with us following your stay. While we are glad your overall time with us was okay, please accept our sincere apologies for the frustrating lapses in communication and service you experienced on the morning of your check-out. Failing to provide your requested wake-up call is a serious oversight, and we completely understand how disappointing it was to miss out on your promised breakfast boxes after departing early. Upon reviewing what occurred, we discovered that your breakfast boxes had indeed been prepared by our kitchen on time; however, due to a miscommunication at the Front Desk, the boxes were mistakenly handed to another arriving guest, leaving our morning team confused and causing an unacceptable delay when you came to collect them. We are taking this incident very seriously and are immediately retraining our Front Desk staff on guest verification and handover procedures to ensure wake-up calls are delivered reliably and pre-arranged amenities reach the correct guests seamlessly. We truly appreciate your patience, and we hope to have the opportunity to welcome you back for a completely flawless experience in the future. Sincerely, Juliana Liew - General Manager

Dear Cecil Deans, Thank you for taking the time to share your feedback. Please accept our most sincere apologies for the frustration and difficulty you and your wife experienced during your stay with us. We are deeply sorry that your pre-arrival requests regarding mobility needs were not effectively fulfilled in your room assignment. Providing seamless access and comfortable accommodations for guests with mobility difficulties is a priority, and it is truly disappointing to learn that we fell short in accommodating you properly on this occasion. We also completely understand how challenging and inconvenient it was to navigate across the busy main road between our resort wings, especially with the ongoing government roadworks outside our gates. While the municipal street repairs are unfortunately outside our direct control, our team should have ensured you were placed in a location within the resort that minimized your need to cross the street or travel long distances. Your feedback has been raised directly with our Front Office and Reservations management teams to review our pre-arrival booking process and ensure guest accessibility requirements are strictly prioritized and flagged prior to check-in. Thank you once again for bringing this critical matter to our attention. We sincerely apologize for the inconvenience caused, and we appreciate your candid feedback as we work to improve our guest coordination. Sicnerely, Juliana Liew - General Manager

Dear Peter L., Thank you so much for your fantastic review! We are absolutely thrilled to hear that your stay was nothing short of luxurious, comfortable, and private! Knowing that our quiet tropical atmosphere offered the exact restful getaway you were looking for complemented by the attentive care of our staff brings our entire team so much joy. Thank you for choosing Novotel Bali Benoa. It was a true pleasure hosting you, and we look forward to welcoming you back for another perfectly peaceful holiday in paradise! Sincerely, Juliana Liew - General Manager

Dear Damien Brennan, Thank you so much for our wonderful guest from Busselton, thank you so very much for your kindness and warm spirit! We are absolutely thrilled to hear how much you enjoyed staying in our Garden Cabana, from the pristine gardens and spotless pools to the comfortable bed and delicious full dining menu. It warms our hearts to know that our friendly staff made you feel so warmly welcomed each day with genuine smiles and greetings. We also sincerely appreciate your constructive note regarding the Wi-Fi performance. Continuous freezing during downloads is certainly frustrating, and we have shared this directly with our IT team to upgrade our bandwidth and ensure a stronger, more reliable connection throughout the resort. It was an absolute pleasure hosting you, and we would love nothing more than to welcome you back to Novotel Bali Benoa in the future, next time with your grandchildren to share in the magic of the beachside resort! Sincerely, Juliana Liew - General Manager

Dear Denise Shea, Thank you so much for choosing Novotel Bali Benoa for your very first trip to Bali, and for sharing such a wonderful review! Knowing that we helped make your first visit to the island so memorable means the world to us. We are thrilled that your Accor status welcome made such a great first impression! From the dedicated check-in desk with cold towels and drinks to your room upgrade, welcome treats, and daily restocking, providing seamless, generous hospitality is what we strive for every day. Our housekeeping team will also be delighted to know their friendly care kept your pool view room so clean and comfortable. It is fantastic to hear that you made the most of our Nirwana pool, enjoyed unwinding with cocktails in our garden spaces, and started your mornings right with those made-to-order omelettes at breakfast! We are also glad that your couples treatment at Inbalance Spa provided the perfect post-exploration relaxation. A week is definitely never enough in paradise, but we are so happy to hear you are already planning your return! We cannot wait to welcome you back for another incredible stay soon. Sincerely, Juliana Liew - General Manager