Mercure Versailles Chateau Hotel 3 stars

Customer review rating (ALL Rating) 4.6/5 875 reviews

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Description

Hotel extras

  • The Palace of Versailles parks and public gardens are close to the hotel.

Our accommodation(s)

Hotel location

Mercure Versailles Chateau Hotel

19 rue Philippe de Dangeau, Angle rue Montbauron
78000 VERSAILLES
France

GPS:48.803245, 2.134759

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
Near the property
  • Car park

Breakfast

Start the day with a delicious buffet breakfast, served from 6.30 am. We offer a wide range of products and specialties within a modern and comfortable environment. Or if you prefer, you can order a continental breakfast to be served in your room.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  875 reviews

Customer review rating 3.5/5

Richardmr R. Business - Confirmed reviews ALL

Hotel room was very small. Very difficult for one person to get around the room and desk was very small limiting time spent at it for work purposes. Safe did not work in room so had to carry personal items with me at all times. No iron in the room and the one provided burnt my shirt as it was defective. However, staff were helpful and above all else the hotel was quiet which enabled a restful sleep. I would return to this hotel.

Customer review rating 4.5/5

Ulla M. Business - Confirmed reviews ALL

The hotel is located close to a square with lots of restaurants and shops, and is within easy walking distance to the Palace. My room was very comfortable with a comfortable mattress, and the A/C worked very well, The breakfast buffet is good too

Dear guest, Thank you very much for sharing your detailed feedback following your stay with us. We are delighted to read that you enjoyed our central location, within walking distance of the Palace and surrounded by restaurants and shops. It is also wonderful to know that you found your room comfortable, appreciated the quality of the mattress, and that the air conditioning worked well during your stay. We are equally pleased that you enjoyed our breakfast buffet and appreciated our sustainable approach with the unlimited water fountain available at reception. We are committed to reducing plastic waste, while ensuring our guests can enjoy still and filtered sparkling water at any time during their stay. We also take note of your breakfast rating and thank you for this valuable feedback, which helps us continue improving our services. We hope to have the pleasure of welcoming you back to Versailles in the near future. Kind regards, The Mercure Versailles Château team

Customer review rating 2.5/5

Tricia G. Friends - Confirmed reviews ALL

On a travel website

Dear guest, Thank you for taking the time to share your feedback following your stay with us. We are sorry to read that your experience did not fully meet your expectations. As a small city-centre hotel in the heart of Versailles, we unfortunately do not have suites or extremely spacious rooms. As we mentioned in our answer to your previous comment, our family rooms are designed to accommodate up to 2 adults and 2 children under 12 years old, offering a practical solution for families visiting the city. The sofa bed is specifically intended for children. We are nevertheless sorry that the room configuration and available space made your stay less comfortable than anticipated, particularly regarding luggage storage and circulation within the room. Please also accept our apologies. We sincerely appreciate your feedback, as it helps us better explain room configurations and ensure guests choose the accommodation best suited to their needs. Kind regards, The Mercure Versailles Château team

Customer review rating 5.0/5

Francis J. A. Families - Confirmed reviews ALL

Lovely hotel - very friendly staff. Room on the small size but very clean and tidy. Decent breakfast but please keep the scrambled eggs topped up more often!

Dear guest, Thank you for taking the time to share your feedback following your stay at the Mercure Versailles Château. We are delighted to read that you appreciated our great location, the friendliness of our team, as well as the cleanliness and overall comfort of your room. Your positive comments regarding breakfast are also much appreciated. We have taken good note of your remark regarding the replenishment of scrambled eggs at breakfast. Please be assured that this has been shared with our restaurant team as part of our continuous improvement efforts. We hope to have the pleasure of welcoming you back very soon for another enjoyable stay in Versailles. Kind regards, The Mercure Versailles Château team

Customer review rating 4.0/5

Francis L. Families - Confirmed reviews ALL

Great location, nice and friendly staff. Clean property.

Dear guest, Thank you for taking the time to share your feedback following your stay at the Mercure Versailles Château. We are delighted to read that you appreciated our location, the friendliness of our team, and the cleanliness of the property overall. Your kind words regarding our staff, especially Rima and Noémie, will be warmly shared with them and the entire team. We also sincerely appreciate your constructive feedback regarding housekeeping during your extended stay. Please accept our apologies if the room cleaning did not fully meet your expectations, particularly regarding vacuuming. Your comments have been shared with our housekeeping team as part of our continuous efforts to improve the guest experience. We are very pleased to know that you enjoyed your 9-day stay with us and hope to have the pleasure of welcoming you back on your next visit to Versailles. Kind regards, The Mercure Versailles Château team

Other web-users rate our hotel

  • 476 reviews 8.8/10 Location
  • 562 reviews 6.8/10 Room
  • 578 reviews 9.6/10 Service
  • 359 reviews 9.2/10 Breakfast
  • 202 reviews 9.3/10 Vibe
  • 193 reviews 8.3/10 Cleanliness
  • 185 reviews 8.7/10 Amenities
  • 13 reviews 0/10 Bar

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