Mercure Versailles Paris Ouest 4 stars

Customer review rating (ALL Rating) 4.4/5 791 reviews

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Mercure Versailles Paris Ouest - Image 1
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Rue de Marly le Roi, 78150 LE CHESNAY, France

Description

Hotel extras

  • Certified ALLSAFE for your peace of mind

  • Free WIFI throughout the hotel

  • 9.3 miles (15 km) from the Eiffel Tower and close to the Palace of Versailles

  • A few steps from the large PARLY 2 shopping center where you can find all the top brands

  • WiFi available throughout the hotel

Our accommodation(s)

Hotel location

Mercure Versailles Paris Ouest

Rue de Marly le Roi
78150 LE CHESNAY
France

GPS:48.829816, 2.117798

Telephone
Fax +33 1 39 55 06 22

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

JOSEPHINE

Enjoy a moment of relaxation in our calm and cozy bar, with a selection of Grands Vins Mercure. This space is ideal for business meetings, or to spend some time with family or friends

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  791 reviews

TripAdvisor Rating  3.4/5  508 reviews

Customer review rating 3.0/5

Margaret J. Couples - Confirmed reviews ALL

I booked a classic room for 4 days. It was our anniversary of marriage. When we arrived we were shown to a family room that more than showed its age. We went for a meal and settled for a nights sleep. We realised during the night that the room was not connected on the main heating system. In addition we had a most peculiar sink that didn't hold water. Also the toilet was peculiarly situated with only about 20 cms between the toilet bowl and the wall. On the Saturday we complained to a member of staff who said we couldn't move because they were fully booked and to ask the following morning. He did however come and show us an electric connector heater that did hear the room. Most annoying was the light in the entrance that could only be switched off by removing the room key controlling the electricity. On the following day we were given a classic room that was exactly what we had expected on our arrival. Throughout our stay the staff were friendly and helpfull, apart from us not getting on arrival the room we had booked.

Dear Margaret J., Thank you for sharing your feedback regarding your recent stay with us. I would like to extend my sincere apologies for the initial inconvenience you experienced with your room assignment. It is our priority to provide all guests with accommodations that meet their expectations, especially on such a special occasion as your anniversary. I appreciate you bringing to our attention the issues related to the heating and the facilities in the family room. It is unfortunate that you encountered difficulties in these areas during your stay. I am glad to hear that you were eventually moved to a classic room that met your expectations, and I hope it contributed positively to the remainder of your visit. Your comments regarding the responsiveness of our staff are greatly valued, and I will ensure that they are acknowledged. We strive to provide friendly and helpful service, and it is encouraging to know that our team made a positive impression. Thank you once again for your valuable insights. We hope to have the opportunity to welcome you back in the future. Maritza MOLIN Manager

Customer review rating 5.0/5

Robert B. Couples - Confirmed reviews ALL

As always feeling home when we stay at Mercure Le Chenay

Très cher client Nous vous remercions d'avoir une nouvelle fois pris le temps de partager votre avis. Nous espérons que vous avez fait bonne route jusque chez vous et que votre épouse se porte mieux. Toute l'équipe sera ravie de vous revoir très vite au Mercure Versailles Paris Ouest lors de votre prochaine escapade dans la région. Bien sincèrement Maritza MOLIN Directrice

Traumatic

TripAdvisor rating 1.0/5

MeandmydogBertie TripAdvisor review

I was Traumatised by the Breakfast Waiter who told me to leave the breakfast room with my little dog Bertie. He failed to mention that we could eat in the bar and suggested we eat in the bedroom. I was travelling with a friend and paid for two rooms (plus two breakfasts at €16 each). We expected to eat together but each room only had one chair and no table! It was an aggressive act by the waiter. I am short and recently widowed and my little dog is my support dog. I had to say “N’Avancez Plus” several times and hold my hands up in front of me. I am awaiting a refund of at least the breakfasts that I paid for but was denied.

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Versailles Paris Ouest. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please note that this problem was an exception to our normal practices, We have a lot of positive comments concerning our breakfast waiter who is very appreciated from our guests. A credit refund in the amount of € 72.00 will be issued to your account. For that I shall be glad to receive by email your bank account details to do a transfer as soon as possible We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, M. MOLIN Directrice

Customer review rating 5.0/5

Aleksandrs B. Families - Confirmed reviews ALL

It was a family trip for our grandfather’s 75th anniversary. The hotel was very good and overall stay was amazing

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Versailles Paris Ouest. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maritza MOLIN Directrice

Customer review rating 4.0/5

Sara E. Families - Confirmed reviews ALL

Stayed for 3 nights. Room spacious and lovely bedding and good bathroom. Carpet a little tired in room and stairwell needs renovating very tired. Nice to have coffee making facilities and a mini fridge in the room to keep a few items in. Reception lovely and reception staff very helpful Bit further from Versailles palace than we expected but we like walking so nice to see the area. Secure parking a bonus.

Dear Madam, We very much appreciate your comments regarding your stay at the Mercure Versailles Paris Ouest. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maritza MOLIN Directrice

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Other web-users rate our hotel

  • 255 reviews 9.3/10 Location
  • 446 reviews 6/10 Room
  • 443 reviews 9.2/10 Service
  • 206 reviews 8.7/10 Breakfast
  • 161 reviews 6.2/10 Cleanliness
  • 121 reviews 5.4/10 Vibe
  • 87 reviews 7.8/10 Value
  • 78 reviews 4.5/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.