Novotel Château de Versailles 4 stars

Customer review rating (ALL Rating) 4.6/5 928 reviews

Novotel Château de Versailles - Image 1
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4 Boulevard St Antoine, 78150 LE CHESNAY, France

Description

Hotel extras

  • Family and business hotel close to the center of Paris

  • Contemporary restaurant and lounge bar

  • Five meeting rooms for your seminars and conferences

  • Play area for children

Our accommodation(s)

Hotel location

Novotel Château de Versailles

4 Boulevard St Antoine
78150 LE CHESNAY
France

GPS:48.815545, 2.128515

Telephone
Fax +33 1 39 54 94 40

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

N CAFE

Enjoy a relaxing break in our modern, friendly restaurant with simple, healthy and delicious cuisine. Limited menu at the bar at lunchtime and on December 24 and 31.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  928 reviews

TripAdvisor Rating  3.9/5  1,256 reviews

Customer review rating 4.5/5

Paula B. Families - Confirmed reviews ALL

Good location, lovely breakfast buffet, very friendly staff.

Customer review rating 3.5/5

Eloi J. C. Couples - Confirmed reviews ALL

1- Reception access from parking through narrow stairs is really not convenient 2- breakfast supply on 01/01 (scrambled eggs for instance) not available as early as 10:30; staff verbally stating :”no more” 3- dinner on 01/01 ; the menu written on a movable board was presented to other tables excepted mine 4- the mini fridge almost fell down when opening the door: one front leg was missing (room 411) 5- the sofa left armrest was broken

Customer review rating 2.0/5

Amy L. Families - Confirmed reviews ALL

We stayed here for the 4th time but was unfortunately disappointed this time. Understandably it was during a busy period being New Year’s Eve and so when we tried to park in the hotel car park once pressing the buzzer we were told it was full. This is fine, it happens. Not being from France and not knowing the area, we didn’t no where else to park so I called the hotel directly and told them I am staying with them and could I have advise on where else to park please. The woman who answered the phone call called Magalie was extremely rude to me. Didn’t let me speak and told me they’re not accepting reservations. I tried to talk to say that that’s not the reason I am calling and she again was extremely rude and hang up the phone. When we eventually found alternative parking ourselfs we walked in to the reception area and asked the same lady to speak to the manager. We was then told “why” one word bad tone and she “ssshd” us. She was extremely rude and her attitude was so bad not how I would expect to be spoken to in a client facing role. She walked off mid conversation and wouldn’t let us get a word in just keep shouting over us. I am extremely disappointed with this encounter and truth be told it has dampened our experience and put us off returning. I think we will look elsewhere in future which is a shame.

Dear Guest, Thank you for taking the time to share your feedback following your recent stay with us. First and foremost, please accept our sincere apologies for the experience you encountered upon your arrival. We are truly sorry to read about the way you were spoken to when seeking assistance with parking and later at the reception desk. This behavior is absolutely not in line with our service standards nor with our vision of the quality of welcome and care we strive to offer each of our guests, especially our returning guests whom we sincerely value. Please be assured that we take your comments very seriously. The situation you described has been brought to our management team’s attention, and the staff member concerned will be met with to take appropriate corrective actions to ensure this does not happen again. We deeply regret that this incident dampened your stay and left you with a negative impression. It is certainly not the experience we wish our guests to remember. We truly hope you will allow us another opportunity to welcome you back in the future, under optimal conditions that fully reflect our standards and commitment to guest satisfaction. Do not hesitate to contact us by email : h1… Thank you again for your loyalty and for bringing this matter to our attention. Kind regards, Marie Morillon - General manager

Customer review rating 5.0/5

Marie J. Families - Confirmed reviews ALL

It was a very pleasant experience, the crew was extremely helpful and friendly, the kids felt like home! Thank you for making our stay an amazing experience!

Dear Marie J., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our location, spacious accommodations, and the friendliness of our team. It is our pleasure to provide a welcoming atmosphere for all our guests. Kind regards, Novotel Château de Versailles.

Great hotel and location

TripAdvisor rating 4.0/5

Trail58417461790 TripAdvisor review

A very friendly atmosphere with helpful staff. It’s a normal Novotel but offers good accommodation at a reasonable price. The parking is good at 15 euros a day which is great value compared to most other parking in the area. The tourist tax for Paris is high at 8.45 Euros a day per person! The cafe/bar opposite is a great venue for food and very reasonably priced. Access to Versailles palace is about 20 min walk which means it’s in an excellent location. Also the station 15 mins away is easy for access into Paris. On the whole it is a great hotel.

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Other web-users rate our hotel

  • 431 reviews 8.2/10 Location
  • 584 reviews 7.3/10 Room
  • 674 reviews 9.1/10 Service
  • 10 reviews 5.6/10 WiFi
  • 359 reviews 7.9/10 Breakfast
  • 235 reviews 7.6/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.