Sofitel Melbourne on Collins 5 stars

Customer review rating (ALL Rating) 4.7/5 7,568 reviews

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Description

Hotel extras

  • 5-star luxury in the heart of the Melbourne's shopping, theatre and business precincts

  • Spacious accommodation with breathtaking views over Melbourne landscape

  • Exclusive Club Lounge that offers club guests that elevated French joie-de-vivre experience

  • Sophisticated modern dining with vibrant contemporary French flair at No35 restaurant

  • Unique signature cocktails & refined exclusive ambience at Atrium Bar on 35

Our accommodation(s)

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Hotel location

Sofitel Melbourne on Collins

25 Collins Street
3000 MELBOURNE
Australia

GPS:-37.813504, 144.973355

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  7,568 reviews

Customer review rating 3.0/5

Andrew J. B. Business - Confirmed reviews ALL

The hotel is getting tired. Beds are hard and facilities a bit dated for the price.

Customer review rating 5.0/5

Andriana S. Families - Confirmed reviews ALL

we loved our room it was spacious and comfortable

Dear Andriana, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with Johnny as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and we truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne On Collins

Customer review rating 4.5/5

Simon M. Couples - Confirmed reviews ALL

Overall excellent. Good service, excellent room (except for the bizarre light switches - second Sofitel in a row with unfathomable lights), good location, decent breakfast.

Customer review rating 3.5/5

Peter C. Couples - Confirmed reviews ALL

We stayed at the Sofitel during our wedding and overall had a nice, comfortable experience. Guest services did reach out ahead of our stay to ask for my partner’s full name and preferred drink, which we really appreciated. It was also acknowledged again at check-in, which was a thoughtful touch. That said, it didn’t go any further. Based on those questions, I had expected a small gesture in the room, perhaps a handwritten note or something similar to mark the occasion, but there was nothing. It’s not a big issue in the scheme of things, however those are the details that elevate a stay from good to memorable, and what you tend to expect from a five star hotel. A pleasant stay overall, but next time we’re in Melbourne we’ll likely explore other options.

Customer review rating 4.5/5

Narelle G. Business - Confirmed reviews ALL

I was one of the leads for an event at the Sofitel and I absolutely loved working with the team. The entire staff were so awesome, Tung being my favorite, but even the Barista was amazing! Always thinking ahead and working together with us.

Dear Narelle, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with Tung and the rest of our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and we truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne On Collins

Other web-users rate our hotel

  • 1,308 reviews 9.8/10 Location
  • 3,153 reviews 8.3/10 Room
  • 3,639 reviews 9.2/10 Service
  • 15 reviews 3.9/10 WiFi
  • 861 reviews 8/10 Vibe
  • 734 reviews 7.2/10 Food
  • 608 reviews 8.2/10 Breakfast
  • 494 reviews 7.9/10 Cleanliness

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