Sofitel Melbourne on Collins 5 stars

Customer review rating (ALL Rating) 4.7/5 7,682 reviews

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Sofitel Melbourne on Collins - Image 1
Sofitel Melbourne on Collins - Image 2
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25 Collins Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • 5-star luxury in the heart of the Melbourne's shopping, theatre and business precincts

  • Spacious accommodation with breathtaking views over Melbourne landscape

  • Exclusive Club Lounge that offers club guests that elevated French joie-de-vivre experience

  • Sophisticated modern dining with vibrant contemporary French flair at No35 restaurant

  • Unique signature cocktails & refined exclusive ambience at Atrium Bar on 35

Our accommodation(s)

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Hotel location

Sofitel Melbourne on Collins

25 Collins Street
3000 MELBOURNE
Australia

GPS:-37.813504, 144.973355

Telephone
Fax +61 3 9650 4261

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  7,682 reviews

TripAdvisor Rating  4.5/5  6,471 reviews

Certificate of excellence 2025

Customer review rating 3.5/5

John L. Families - Confirmed reviews ALL

We love staying at Sofitel and have been for over 40 years. The last 3 stays we have been really disappointed with concierge in communicating with us as to timing of picking up our luggage from our room to our car. We totally understand that there are many really busy times but after 3 calls and assurances that there would be someone immediately to pick up our luggage. The lack of communication and overall attitude really concerns and upsets us that the high standards we’ve always experienced over the years are no longer considered necessary.

Dear John, Thank you for taking the time to share your comments concerning your stay at the Sofitel Melbourne On Collins. I am very sorry to hear that your experience wasn’t again as you expected. Please accept my sincere apologies. I have forwarded your valuable feedback onto our management and someone will be contacting you to further discuss your comments. If I can be of any further assistance please do not hesitate to contact me directly at anytime. Wishing you and your family a Magnifique Christmas & a Happy New Year. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne On Collins

Customer review rating 5.0/5

Barry D. Couples - Confirmed reviews ALL

Suite was (as always) impeccably clean, well laid out and bed extremely comfortable. Staff incredibly friendly and obliging. A most enjoyable stay.

Dear Barry, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and we truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne On Collins

Customer review rating 5.0/5

Helen H. Families - Confirmed reviews ALL

Excellent staff , our function was looked after by Riska and Floor in the east Wing and they were fabulous

Dear Helen, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with Trudy as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and we truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne On Collins

Customer review rating 5.0/5

St J. J. A. Business - Confirmed reviews ALL

Great Service from the time I arrived. Beautiful Christmas Tree.

Dear J., We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and we truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne On Collins

Customer review rating 3.0/5

Paola B. Families - Confirmed reviews ALL

The staff were super friendly, welcoming and helpful (although I did have to prompt the check-in staff to give us information on where everything was located), however the room wasn’t as soundproof as we anticipated. We were on level 38 and there was a gathering with music happening at (possibly) the Atrium on level 35 which didn’t stop until after 11:30pm. I really don’t like to complain but I could not sleep with the heavy base music so I unfortunately phoned guest services. The lady on the phone was lovely about it and said she would send her manager to investigate. It was some time later before the music stopped. There was also quite a bit of noise (heavy footsteps) from the rooms above and possible next door, which was also unfortunate. Our stay was a gift from my mum to me (which she couldn’t really afford) so we were left a bit guttered that we weren’t well rested in the morning - which I feel awful about for mum because I chose the hotel. Customer service was 10/10, excellent experience, however the room wasn’t what I’d expect a 5 star hotel standard to be - mostly at how un-soundproof the room was.

Dear Paola, Thank you for choosing to stay at Sofitel Melbourne on Collins and for taking the time to complete our guest questionnaire. We pride ourselves in providing the finest, most up-to-date product in the competitive Melbourne market and so we certainly appreciate your feedback and spending your precious time in doing so. Whilst I was pleased to read that you enjoyed your overall stay, thank you also for highlighting areas where you felt further improvement is required, in particular with regards to the noise disturbance during your stay. Please accept our sincere apologises for all disappointment caused. Thank you again for bringing these points to our attention and we do take your comments very seriously in order to improve our guests experiences wherever possible. I do hope that we will have the opportunity to welcome you back to the hotel in the future. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne On Collins

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Other web-users rate our hotel

  • 1,320 reviews 9.7/10 Location
  • 3,186 reviews 8.4/10 Room
  • 3,713 reviews 9.2/10 Service
  • 17 reviews 5.3/10 WiFi
  • 878 reviews 8.2/10 Vibe
  • 781 reviews 7.3/10 Food
  • 631 reviews 8/10 Breakfast
  • 505 reviews 8.2/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.