Mantra on Russell Melbourne 4 stars

Customer review rating (ALL Rating) 4.5/5 1,912 reviews

Mantra on Russell Melbourne - Image 1
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222 Russell Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • Located on level one, Home Pantry serves an artisan breakfast, barista blends & a warm welcome

  • Enjoy our indoor heated pool and bubbling spa underneath a stunning glass roof

  • Admire the heritage architecture of iconic landmarks just a 13 minute walk from the hotel

  • Sample the modern Australian menu at our Mantra on Russell onsite restaurant

  • Hop on the free City Circle tram just 4 minutes from our hotel doorstep & ride around the CBD

Our accommodation(s)

Studio

Studio Apartment

  • 2 pers. max
  • 32 m² / 344 sq ft
  • Bedding 1 x King size bed(s)
See availabilities

Hotel location

Mantra on Russell Melbourne

222 Russell Street
3000 MELBOURNE
Australia

GPS:-37.811297, 144.967821

Telephone
Fax +61 3 9915 2599

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

HOME KITCHEN AND BAR

Located on level one, Home Kitchen and Bar is the perfect place for quiet reflection over breakfast, coffee or a late afternoon drink. Currently open 7 days a week for buffet breakfast with Bar open Friday and Saturday.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,912 reviews

Customer review rating 1.5/5

Sarah G. Couples - Confirmed reviews ALL

The location of the Mantra on Russell is great for getting out and about in the city but we had a few issues with our stay. On arrival to check in at 2pm our room was not cleaned. The receptionist actually said 'Oh Shit' when on the phone with housekeeping! He then stood there in silence while he taped away on his computer for roughly 5 mins, not updating us on what was happening before saying he had moved our room. It was fine to be moved but some communication would have been nice. Following entering the room we became aware that our fridge was not working. Despite multiple calls to reception and promises that this will be fixed 3 days later this was still not working. We were forced to be sent multiple buckets of ice and fill the sink in order to keep our refrigerated food and drinks cold. Finally on day 3 a maintenance person came and found the circuit had tripped, it was such a simple solution, I am not sure why it took days on days to be looked at. If these issues had not occurred we would have had a great stay, unfortunately this put a dampener on the situation and reduced our enjoyment.

Customer review rating 4.5/5

Beryl D. Friends - Confirmed reviews ALL

Great central location, clean facilities, friendly and attentive staff - bonus free room upgrade was very much appreciated

Dear Beryl, Thank you for the review on your recent stay at the Mantra on Russell. We’re excited to hear you had a pleasant stay and we look forward to welcoming you again soon. Sincerely, Adi

Customer review rating 2.5/5

Fiona B. Couples - Confirmed reviews ALL

The room was great. On check in we were given a flyer saying the bar would be open at 4, and you could get burgers, pizza, snitzels, chips. We wanted an early meal before a show, so headed down at 4.15pm. We wanted burgers, the barman said only pizza was available, bad start. But we ordered pizzas. Mine came in reasonable time, we were told my husbands would arrive in a 'couple of minutes'. It took another half an hour. Apart from that the bar was largely unattended. A few other people wandered in, stood at the bar for a few minutes, then wandered out again. The pizzas were adequate, but barely. I don't blame the barman, mabe he was making our pizzas, but it was very poor service. I worked in hospitality for many years in large inner city hotels, I was very surprised by this lack of service. It's either lack of staff, or lack of planning, or lack of supervision.

Dear Fiona, Thank you for your feedback and for your kind comments about the room. We are very sorry to hear about your experience with the bar service and the delays you encountered — this is not the standard we aim to deliver. We appreciate you taking the time to outline what happened. Your comments have been shared with our management team so we can review staffing and service flow during opening periods and prevent a repeat of this situation. We hope to have the opportunity to provide you with a much smoother experience on your next visit. Sincerely, Adi

Customer review rating 4.5/5

Jack M. Business - Confirmed reviews ALL

As short as the stay was, I was very satisfied and comfortable. The dryer was unfortunately very noisy and didn’t dry my clothes completely, but as it done the job well enough for my needs, this wasn’t a deal breaker as I was not there for long. The staff are incredibly welcoming and helpful, and delightfully polite.

Dear Jack, Thank you for the review on your recent stay at the Mantra on Russell. We’re excited to hear you had a pleasant stay and we look forward to welcoming you again soon. Sincerely, Adi

Customer review rating 4.5/5

Christina W. Business - Confirmed reviews ALL

Business trip - conference

Dear Christina, Thank you for the review on your recent stay at the Mantra on Russell. We’re excited to hear you had a pleasant stay and we look forward to welcoming you again soon. Sincerely, Adi

Other web-users rate our hotel

  • 971 reviews 9.8/10 Location
  • 1,160 reviews 7.8/10 Room
  • 1,080 reviews 8.8/10 Service
  • 27 reviews 4.7/10 WiFi
  • 564 reviews 8.1/10 Comfort
  • 457 reviews 7.5/10 Cleanliness
  • 257 reviews 7.5/10 Breakfast
  • 188 reviews 8.6/10 Pool

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