Mantra on Russell Melbourne 4 stars

Customer review rating (ALL Rating) 4.5/5 2,014 reviews

Mantra on Russell Melbourne - Image 1
Mantra on Russell Melbourne - Image 2
Mantra on Russell Melbourne - Image 3
Mantra on Russell Melbourne - Image 4
222 Russell Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • Located on level one, Home Pantry serves an artisan breakfast, barista blends & a warm welcome

  • Enjoy our indoor heated pool and bubbling spa underneath a stunning glass roof

  • Admire the heritage architecture of iconic landmarks just a 13 minute walk from the hotel

  • Sample the modern Australian menu at our Mantra on Russell onsite restaurant

  • Hop on the free City Circle tram just 4 minutes from our hotel doorstep & ride around the CBD

Our accommodation(s)

Book this hotel
Room 1

Studio

Studio Apartment

Photo out of - Studio Apartment

Great for business travellers who need a work desk and all the essentials such as WiFi access, as well as being ideal for couples on holiday. Relax on a comfortable king bed or two singles and catch some TV or take in views across the city skyline.

Max. number of persons
2
Area
From 32 m² / 344 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Studio/kitchenette

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Free local calls
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • 2 pers. max
  • 32 m² / 344 sq ft
  • Bedding 1 x King size bed(s)
See availabilities

Apartment

1 Bedroom Premium Apartment

Photo out of - 1 Bedroom Premium Apartment

Stay in our 1 Bedroom Premium Apartment with the added features of guaranteed high floor, city views, private balcony and Vittoria coffee capsule machine. Also features a full kitchen, laundry, work desk, and WiFi access so you can stay connected.

  • Views:

    City View

  • Most of the accommodation:

    Balcony

Max. number of persons
3
Area
From 66 m² / 710 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Ceramic glass cooktop
  • Coffee/tea making facilities
  • Electric stove
  • Kettle
  • Kitchen extractor fan
  • Kitchen maintenance kit
  • Mini-refrigerator
  • Refrigerator/freezer
  • Nespresso machine
  • Crockery and cooking utensils
  • Open kitchen
  • Furnished Kitchen
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Free local calls
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Free movies/video
  • In-house movies
  • Music TV channels
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Apartment

2 Bedroom Apartment

Photo out of - 2 Bedroom Apartment

These offer a supreme level of comfort and plenty of room, with a spacious separate living area and a full kitchen, laundry, WiFi access, Foxtel, plus in most apartments a large private balcony with views of the city lights.

Max. number of persons
5
Area
From 90 m² / 968 sq ft

Bedding

King size bed(s) x1

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Ceramic glass cooktop
  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Kettle
  • Kitchen extractor fan
  • Kitchen maintenance kit
  • Mini-refrigerator
  • Refrigerator/freezer
  • Crockery and cooking utensils
  • Open kitchen
  • Furnished Kitchen
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Free local calls
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Free movies/video
  • In-house movies
  • Music TV channels
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Apartment

2 Bedroom Premium

Photo out of - 2 Bedroom Premium

Take in the view from your private balcony and cast your eyes out over the city skyline in the 2 Bedroom Premium Apartment. All rooms feature a high floor, full kitchen, lounge and dining area, 1 bathroom, 2 LCD TVs, coffee machine and laundry.

  • Views:

    City View

  • Most of the accommodation:

    Balcony

Max. number of persons
5
Area
From 90 m² / 968 sq ft

Bedding

King size bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Ceramic glass cooktop
  • Coffee/tea making facilities
  • Electric stove
  • Kettle
  • Kitchen extractor fan
  • Kitchen maintenance kit
  • Mini-refrigerator
  • Refrigerator with freezer compartment
  • Nespresso machine
  • Crockery and cooking utensils
  • Open kitchen
  • Furnished Kitchen
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Free local calls
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Free movies/video
  • In-house movies
  • Music TV channels
  • Satellite/cable colour TV
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Apartment

2 Bedroom Dual Key Apartment

Photo out of - 2 Bedroom Dual Key Apartment

Perfect for family or couples, the 2 Bedroom Dual Key Apartment offers self contained accommodation with an interconnecting entrance. Consisting of a Studio and a 1 Bedroom Apartment with a seperate lounge and dining area, full kitchen and laundry.

Max. number of persons
5
Area
From 98 m² / 1054 sq ft

Bedding

Queen size bed(s) x1

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Ceramic glass cooktop
  • Coffee/tea making facilities
  • Electric stove
  • Kettle
  • Kitchen extractor fan
  • Kitchen maintenance kit
  • Mini-refrigerator
  • Crockery and cooking utensils
  • Open kitchen
  • Furnished Kitchen
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Free local calls
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Free movies/video
  • In-house movies
  • Music TV channels
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Apartment

2 Bedroom Premium Apartment

Photo out of - 2 Bedroom Premium Apartment

High floor with City views including a full kitchen, spacious lounge and dining area, 1 full bathroom, 2 LCD TVs, working desk, Coffee machine and laundry facilities. Sofa bed available at additional charge 2 x King beds OR 4 Single beds

  • Views:

    City View

Max. number of persons
5
Area
From 98 m² / 1054 sq ft

Bedding

King size bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Phone Facilities

  • Free local calls
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Hotel location

Mantra on Russell Melbourne

222 Russell Street
3000 MELBOURNE
Australia

GPS:-37.811297, 144.967821

Telephone
Fax +61 3 9915 2599
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • 157 rooms
  • 99 family rooms
  • 21 connecting rooms
  • 157 non-smoking rooms
  • 18 floors

Languages spoken at the hotel

  • English
  • Vietnamese
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Laundry / Valet Services
  • Dry cleaning / Ironing

Lounge

  • Waiting area or lounge

Wi-Fi

  • WiFi at the hotel Additional charge

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets not allowed

Catering

One Restaurant

One Bar

Breakfast

  • Buffet Additional charge

Business

3 Meeting rooms

Business Center

  • Business center is wheelchair accessible

Well-being

Indoor Pool

  • Covered
  • On site

Fully equipped gymnasium

  • On site
  • Sauna room

Sports and leisure

Gym

  • On site

Gym

  • Nearby

Bodybuilding equipment/Gym

  • Nearby

Bodybuilding equipment/Gym

  • On site
  • On site
  • Indoor parking
  • Public
  • 30 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2 m / 6.55 ft

  • Parking pricing: 50 AUD 50 AUD Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Stairs

Security

  • Well-lit parking
  • Extinguisher
  • Sprinkler
  • Video surveillance in parking
  • Controled access parking
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking

HOME KITCHEN AND BAR

Photo out of - HOME KITCHEN AND BAR

Located on level one, Home Kitchen and Bar is the perfect place for quiet reflection over breakfast, coffee or a late afternoon drink. Currently open 7 days a week for buffet breakfast with Bar open Friday and Saturday.

Cooking style
Wine bar
Classifications & labels
AAA
Capacity
88
Accessibility
Accessible service
222 Russell Street, 3000 Melbourne, Australia
Telephone +61 3 9915 2500
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Reservation recommended

Payment

  • Cash
  • Credit card
  • Cheque
  • Apple Pay
  • Contactless

Credit cards

  • Accor Business Account
  • American Express
  • Mastercard
  • China UnionPay
  • Diners Club
  • JCB
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available

Accommodate food

  • Children menu
  • Gluten-free menu
  • Halal menu
  • Salt-free menu
  • Vegetarian menu

Located on level one, Home Kitchen and Bar is the perfect place for quiet reflection over breakfast, coffee or a late afternoon drink. Currently open 7 days a week for buffet breakfast with Bar open Friday and Saturday.

The bar is currently closed. We apologise for any inconvenience. Located on level one of Mantra on Russell, Home Kitchen & Bar is recognised by good food and drink, warm welcomes and thoughtful service.

They do say breakfast is the most important meal of the day, so why not spend it with us? Enjoy breakfast conveniently located onsite, and fuel your body for your day ahead!

Leisure is a pleasure at Mantra on Russell, with our hotel providing you with an indoor heated pool and bubbling spa underneath a stunning glass roof so you can splash around under the stars.

Enjoy a workout in our fully equipped, onsite gymnasium. Featuring an array of equipment, you'll find everything you need to keep your exercise routine going during your stay.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,014 reviews

Customer review rating 4.5/5

Karin A. Solo - Confirmed reviews ALL

Hi Karin, Thank you for your wonderful and detailed review! We’re delighted to hear that you had an awesome stay and enjoyed your apartment, comfortable bed, balcony, and our excellent breakfast and coffee. It’s also lovely to hear that our team provided you with a warm welcome and that our overnight reception team member was able to assist you with access to the gym and offer a late checkout. We appreciate your feedback regarding the room key and lift access. We understand how inconvenient this can be and will certainly pass your comments on to our team for review. It’s fantastic to know that you plan to stay with us again. We look forward to welcoming you back to Mantra on Russell! Kind regards, Patrick Assistant Manager

Customer review rating 4.5/5

Sharon J. Couples - Confirmed reviews ALL

Hi Sharon, Thank you for your wonderful feedback! We’re delighted to hear that you had a pleasant weekend in Melbourne and enjoyed our fabulous location and your room at Mantra on Russell. It’s fantastic to know you had a great stay, and we truly appreciate your kind words. We look forward to welcoming you back again soon! Kind regards, Patrick Assistant Manager

Customer review rating 4.0/5

James S. Couples - Confirmed reviews ALL

Hi James, Thank you for your lovely feedback. We’re pleased to hear that you found your room clean and comfortable. We appreciate you choosing to stay with us and look forward to welcoming you back again soon. Kind regards, Patrick Assistant Manager

Customer review rating 3.0/5

Shiels T. Business - Confirmed reviews ALL

Hi T., Thank you for taking the time to share your feedback. We’re sorry to hear that your stay did not fully meet your expectations. We apologise for the inconvenience with the TV remote and the lack of milk in your room. We’re also disappointed to hear that the cleanliness was not up to our usual standard. We take this feedback seriously and will share your comments with the relevant teams to help ensure these issues are addressed. We appreciate you bringing these matters to our attention and hope we have the opportunity to provide you with a better experience on your next visit. Kind regards, Patrick Assistant Manager

Customer review rating 5.0/5

Pamela M. Solo - Confirmed reviews ALL

Hi Pamela, Thank you for your lovely feedback and for your continued support. We’re delighted to hear that you always enjoy your visits to Mantra on Russell and find our location convenient, our team welcoming, and your room comfortable. It’s wonderful to know that you appreciate the relaxed atmosphere we aim to provide. We look forward to welcoming you back again on your next visit. Kind regards, Patrick Assistant Manager

Hi Kylie, Thank you for your lovely review. We’re so pleased to hear that you enjoyed our excellent location, comfortable room, and helpful service. It’s wonderful to know that our team made your stay enjoyable and that you found the hotel to be good value for money. We truly appreciate your kind feedback and hope to have the pleasure of welcoming you and your family back on your next visit to Melbourne. Warm regards, Patrick Assistant Manager

Customer review rating 5.0/5

Melanie B. Solo - Confirmed reviews ALL

Comfortable room and bed, friendly staff, helped me with directions to Melbourne Central. Lovely staff made a great omelette for breakfast.

Hi Melanie, Thank you for your wonderful review. We’re delighted to hear you enjoyed your comfortable room and bed, and that our friendly team was able to assist with directions to Melbourne Central. It’s also lovely to hear you enjoyed your breakfast and the omelette! I’ll be sure to pass your kind words on to the team. We hope to welcome you back again soon. Warm regards, Patrick Assistant Manager

Customer review rating 4.5/5

Karin A. Solo - Confirmed reviews ALL

Warm welcome from check in staff and a lovely very clean room!!! Very comfortable bed!! Loved the balcony and window that opens!! Trouble getting into the gym bc of Daylight savings. Overnight reception lady was wonderful ;she let me in and offered me a welcome late checkout. Room key is very clunky both in the lift and in the room door.. Breakfast was excellent with great coffee . I will stay again , thankyou.

Hi Karin, Thank you for your wonderful and detailed review! We’re delighted to hear that you had an awesome stay and enjoyed your apartment, comfortable bed, balcony, and our excellent breakfast and coffee. It’s also lovely to hear that our team provided you with a warm welcome and that our overnight reception team member was able to assist you with access to the gym and offer a late checkout. We appreciate your feedback regarding the room key and lift access. We understand how inconvenient this can be and will certainly pass your comments on to our team for review. It’s fantastic to know that you plan to stay with us again. We look forward to welcoming you back to Mantra on Russell! Kind regards, Patrick Assistant Manager

Customer review rating 4.5/5

Sharon J. Couples - Confirmed reviews ALL

Pleasant weekend in Melbourne. Mantra on Russell was great. Great location. Great room. Great

Hi Sharon, Thank you for your wonderful feedback! We’re delighted to hear that you had a pleasant weekend in Melbourne and enjoyed our fabulous location and your room at Mantra on Russell. It’s fantastic to know you had a great stay, and we truly appreciate your kind words. We look forward to welcoming you back again soon! Kind regards, Patrick Assistant Manager

Customer review rating 4.0/5

James S. Couples - Confirmed reviews ALL

Room was clean and comfortable

Hi James, Thank you for your lovely feedback. We’re pleased to hear that you found your room clean and comfortable. We appreciate you choosing to stay with us and look forward to welcoming you back again soon. Kind regards, Patrick Assistant Manager

Customer review rating 3.0/5

Shiels T. Business - Confirmed reviews ALL

My TV remote didn't work and had to be replaced, there was no milk and it wasn't the cleanest

Hi T., Thank you for taking the time to share your feedback. We’re sorry to hear that your stay did not fully meet your expectations. We apologise for the inconvenience with the TV remote and the lack of milk in your room. We’re also disappointed to hear that the cleanliness was not up to our usual standard. We take this feedback seriously and will share your comments with the relevant teams to help ensure these issues are addressed. We appreciate you bringing these matters to our attention and hope we have the opportunity to provide you with a better experience on your next visit. Kind regards, Patrick Assistant Manager

Customer review rating 5.0/5

Pamela M. Solo - Confirmed reviews ALL

I always enjoy my visits to Mantra on Russell as it’s such a relaxed place in a great location.

Hi Pamela, Thank you for your lovely feedback and for your continued support. We’re delighted to hear that you always enjoy your visits to Mantra on Russell and find our location convenient, our team welcoming, and your room comfortable. It’s wonderful to know that you appreciate the relaxed atmosphere we aim to provide. We look forward to welcoming you back again on your next visit. Kind regards, Patrick Assistant Manager

Customer review rating 5.0/5

Carmela P. Families - Confirmed reviews ALL

We stayed at Mantra on Russell for two days and it was perfect. Our studio apartment had plenty of space for two, and the rooms were quiet, making it easy to relax and use the place as our base for the short visit. We loved the large window balcony, which brought in plenty of natural light and gave us a great spot to unwind. The staff were friendly and helpful, and check-in was smooth. The location also made everything easy—finding places to eat for dinner was simple with lots of options nearby, so we didn’t have to travel far.

Hi Carmela, Thank you for your wonderful and detailed review. We’re delighted to hear that your two-day stay at Mantra on Russell was everything you had hoped for. It’s fantastic to know you enjoyed the spacious and quiet studio apartment, as well as the natural light and balcony. We’re also pleased that our friendly team made your check-in smooth and your stay enjoyable. Our central location is certainly one of our highlights, so we’re glad you found the nearby dining options convenient and easy to access. Thank you for choosing to stay with us. We hope to welcome you back to Mantra on Russell again soon. Kind regards, Patrick Assistant Manager

Customer review rating 5.0/5

Peter R. Families - Confirmed reviews ALL

Right from check-in we found the Staff Team to be fantastic They were very attentive and always available. It made the stay a lot easier because we were travelling with our 2 young Grandchildren

Hi Peter, Thank you for your wonderful feedback. We’re delighted to hear that you enjoyed our convenient location, but especially that our team made such a positive impression during your stay. It’s lovely to know that our staff were attentive and always available to assist. We understand that travelling with two young grandchildren can come with its challenges, so we’re particularly pleased that our team helped make your stay easier and more enjoyable. We hope to have the pleasure of welcoming you and your family back again soon. Kind regards, Patrick Assistant Manager

Customer review rating 3.0/5

Lauren G. Couples - Confirmed reviews ALL

The staff were lovely & the bed and pillows extremely comfortable. However sadly we were given an accessible room right next to the pool so while we were sleeping all we heard was people opening and closing the pool safe door (very loud) and noisy families going to use the facilities. Shame because we had asked for a quiet room because we were there to relax + with the accessible room we had no couch etc in the room.

Hi Lauren, Thank you for taking the time to share your detailed feedback. We’re pleased to hear that you found our staff lovely and enjoyed the comfort of our bed and pillows. We’re very sorry, however, that the location and setup of your room impacted your stay, particularly as you had specifically requested a quiet room for relaxation. We understand how disruptive the noise from the pool area and safe door must have been, and we also regret that the accessible room did not provide the seating and amenities you were expecting. Please accept our sincere apologies that we did not meet your expectations on this occasion. Your feedback is very valuable, and we will share it with our team as we continue to improve the guest experience. We hope to have the opportunity to provide you with a much more comfortable and relaxing stay in the future. Kind regards, Patrick

Customer review rating 5.0/5

Carol B. Solo - Confirmed reviews ALL

Would highly recommend

Hi Carol, Thank you for your wonderful feedback and recommendation. We’re delighted to hear that you enjoyed our great location and the service provided by our team. We truly appreciate your recommendation and look forward to welcoming you back again soon. Kind regards, Patrick Assistant Manager

Customer review rating 5.0/5

Radoslav T. Families - Confirmed reviews ALL

quality room with spectacular view, friendly staff and good breakfast

Hi Radoslav, Thank you for your wonderful feedback. We’re delighted to hear you enjoyed our convenient location, well-appointed facilities, and quality room with its spectacular view. It’s also great to know that our friendly team and breakfast added to your experience. We truly appreciate your kind words and hope to welcome you back again soon. Kind regards, Patrick Assistant Manager

Customer review rating 4.5/5

Keith C. Couples - Confirmed reviews ALL

We spent 10 days here for the AFL grand final

Hi Keith, Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed our convenient location and that it made your 10-day stay for the AFL Grand Final enjoyable. It was a pleasure having you with us, and we hope to welcome you back again on your next visit. Kind regards, Patrick Assistant Manager

Customer review rating 4.5/5

Philip H. Couples - Confirmed reviews ALL

Great staff. Very comfortable very clean rooms. Sensational location in the CBD

Hi Phillip, Thank you for your wonderful feedback. We’re delighted to hear that you enjoyed the friendly service from our team, as well as the comfort and cleanliness of your room. It’s fantastic to know you also appreciated our sensational CBD location. We hope to have the pleasure of welcoming you back again soon. Kind regards, Patrick Assistant Manager

Customer review rating 4.5/5

Nirmala G. Families - Confirmed reviews ALL

Please add more power points and there was no full length mirror. The rest of the room was nice and the stay was comfortable. Reception didn't explain the member drink vouchers.

Hi Nirmala, Thank you for your feedback. We’re pleased to hear you enjoyed the room overall and had a comfortable stay. We appreciate your suggestions regarding additional power points and a full-length mirror, and we’ll share these comments with our management team for consideration. We also apologise that the member drink vouchers were not explained to you clearly at reception. We’ll ensure our team is reminded to provide guests with all relevant membership benefits upon arrival. Thank you again for helping us identify areas where we can improve. We hope to welcome you back again soon. Kind regards, Patrick Assistant Manager

Customer review rating 5.0/5

Ryosuke Y. Families - Confirmed reviews ALL

Repeater. Staff is very helpful and friendly. The location is excellent and room is spacious.

Hi Ryosuke, Thank you for your fantastic feedback and for being a repeat guest. We’re delighted to hear that our helpful and friendly team made your stay enjoyable, and that you appreciated our excellent location and spacious rooms. We truly value your continued loyalty and look forward to welcoming you back again soon. Kind regards, Patrick Assistant Manager

Customer review rating 5.0/5

Christina C. Families - Confirmed reviews ALL

The staff were lovely and so helpful and kind, the rooms were spotless, well-decorated and everything was great quality and so well done.

Hi Christina, Thank you so much for your wonderful feedback. We’re delighted to hear you had such a positive experience and found your stay clean, comfortable, and enjoyable. It’s especially lovely to hear your kind words about our team and that you found them helpful and welcoming. We’re also pleased that you enjoyed the spotless, well-decorated rooms and the quality of our facilities. Your feedback means a great deal to our team, and we look forward to welcoming you back again soon. Kind regards, Patrick Assistant Manager

Customer review rating 4.0/5

Vicki F. B. Business - Confirmed reviews ALL

Front counter and restaurant staff were all polite & professional. The room presented well and I’m appreciative that there’s a blanket option. I was confronted though by the very stained doona that was on the bed when I pulled back the sheet to replace it with the blanket. I can only imagine what it would look like forensically given what the naked eye could see. Definitely not at the standard I’d have thought the Mantra would have.

Hi Vicki, Thank you for taking the time to provide such detailed feedback. We’re pleased to hear that our front counter and restaurant teams were polite and professional, and that you found the room well presented. We’re also glad you appreciated having the option of a blanket. However, we sincerely apologise for the condition of the doona. The staining you described is certainly not the standard we expect for our guests, and we completely understand your disappointment, particularly given that you only discovered it when changing to the blanket. We take cleanliness and presentation very seriously and will be raising this with our housekeeping team to ensure the appropriate checks are carried out. Thank you for bringing this to our attention and helping us identify where we need to improve. We hope we have the opportunity to provide you with the high standard of stay you expect from Mantra on your next visit. Kind regards, Patrick Assistant Manager

Customer review rating 5.0/5

Kenneth N. Solo - Confirmed reviews ALL

Great and friendly reception and greetings Fantastic room

Hi Kenneth, Thank you for your wonderful feedback. We’re delighted to hear that your stay lived up to the Accor quality you expected. It’s fantastic to know you enjoyed the friendly welcome and greetings from our reception team, as well as your room. We truly appreciate your kind words and look forward to welcoming you back again soon. Kind regards, Patrick Assistant Manager

Customer review rating 5.0/5

Benjamin L. Families - Confirmed reviews ALL

Massive shoutout to Rose at the checkin desk who aided me in making a booking during the Accor global payment outage. She troubleshooted with me over the phone and took care of everything. When I arrived, everything had already been sorted. The level of service she provided was a solid 10/10! The check-in agent who assisted me with checking in was also phenomenal, extremely warm and friendly. The property is well maintained and rooms comfortable.

Hi Benjamin, Thank you so much for your wonderful and detailed review. We’re thrilled to hear about the exceptional service you received from Rose. It’s fantastic to know that she went above and beyond to assist you during the payment outage and ensured everything was taken care of before your arrival. We’ll be sure to share your kind words with Rose and the team. We’re also delighted to hear that you found our check-in team warm and friendly, and that you enjoyed the well-maintained property and comfortable room. Thank you again for recognising our team’s efforts. We look forward to welcoming you back for another great stay! Kind regards, Patrick Assistant Manager

Other web-users rate our hotel

  • 964 reviews 9.7/10 Location
  • 1,192 reviews 7.7/10 Room
  • 1,099 reviews 8.9/10 Service
  • 18 reviews 5.7/10 WiFi
  • 568 reviews 8.3/10 Comfort
  • 477 reviews 7.3/10 Cleanliness
  • 269 reviews 7.4/10 Breakfast
  • 176 reviews 8.9/10 Pool

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