Mantra on Russell Melbourne 4 stars

Customer review rating (ALL Rating) 4.5/5 2,025 reviews

Mantra on Russell Melbourne - Image 1
Mantra on Russell Melbourne - Image 2
Mantra on Russell Melbourne - Image 3
Mantra on Russell Melbourne - Image 4
222 Russell Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • Located on level one, Home Pantry serves an artisan breakfast, barista blends & a warm welcome

  • Enjoy our indoor heated pool and bubbling spa underneath a stunning glass roof

  • Admire the heritage architecture of iconic landmarks just a 13 minute walk from the hotel

  • Sample the modern Australian menu at our Mantra on Russell onsite restaurant

  • Hop on the free City Circle tram just 4 minutes from our hotel doorstep & ride around the CBD

Our accommodation(s)

Book this hotel
Room 1

Studio

Studio Apartment

Photo out of - Studio Apartment

Great for business travellers who need a work desk and all the essentials such as WiFi access, as well as being ideal for couples on holiday. Relax on a comfortable king bed or two singles and catch some TV or take in views across the city skyline.

Max. number of persons
2
Area
From 32 m² / 344 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Studio/kitchenette

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Free local calls
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • 2 pers. max
  • 32 m² / 344 sq ft
  • Bedding 1 x King size bed(s)
See availabilities

Apartment

1 Bedroom Premium Apartment

Photo out of - 1 Bedroom Premium Apartment

Stay in our 1 Bedroom Premium Apartment with the added features of guaranteed high floor, city views, private balcony and Vittoria coffee capsule machine. Also features a full kitchen, laundry, work desk, and WiFi access so you can stay connected.

  • Views:

    City View

  • Most of the accommodation:

    Balcony

Max. number of persons
3
Area
From 66 m² / 710 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Ceramic glass cooktop
  • Coffee/tea making facilities
  • Electric stove
  • Kettle
  • Kitchen extractor fan
  • Kitchen maintenance kit
  • Mini-refrigerator
  • Refrigerator/freezer
  • Nespresso machine
  • Crockery and cooking utensils
  • Open kitchen
  • Furnished Kitchen
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Free local calls
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Free movies/video
  • In-house movies
  • Music TV channels
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Apartment

2 Bedroom Apartment

Photo out of - 2 Bedroom Apartment

These offer a supreme level of comfort and plenty of room, with a spacious separate living area and a full kitchen, laundry, WiFi access, Foxtel, plus in most apartments a large private balcony with views of the city lights.

Max. number of persons
5
Area
From 90 m² / 968 sq ft

Bedding

King size bed(s) x1

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Ceramic glass cooktop
  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Kettle
  • Kitchen extractor fan
  • Kitchen maintenance kit
  • Mini-refrigerator
  • Refrigerator/freezer
  • Crockery and cooking utensils
  • Open kitchen
  • Furnished Kitchen
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Free local calls
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Free movies/video
  • In-house movies
  • Music TV channels
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Apartment

2 Bedroom Premium

Photo out of - 2 Bedroom Premium

Take in the view from your private balcony and cast your eyes out over the city skyline in the 2 Bedroom Premium Apartment. All rooms feature a high floor, full kitchen, lounge and dining area, 1 bathroom, 2 LCD TVs, coffee machine and laundry.

  • Views:

    City View

  • Most of the accommodation:

    Balcony

Max. number of persons
5
Area
From 90 m² / 968 sq ft

Bedding

King size bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Ceramic glass cooktop
  • Coffee/tea making facilities
  • Electric stove
  • Kettle
  • Kitchen extractor fan
  • Kitchen maintenance kit
  • Mini-refrigerator
  • Refrigerator with freezer compartment
  • Nespresso machine
  • Crockery and cooking utensils
  • Open kitchen
  • Furnished Kitchen
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Free local calls
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Free movies/video
  • In-house movies
  • Music TV channels
  • Satellite/cable colour TV
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Apartment

2 Bedroom Dual Key Apartment

Photo out of - 2 Bedroom Dual Key Apartment

Perfect for family or couples, the 2 Bedroom Dual Key Apartment offers self contained accommodation with an interconnecting entrance. Consisting of a Studio and a 1 Bedroom Apartment with a seperate lounge and dining area, full kitchen and laundry.

Max. number of persons
5
Area
From 98 m² / 1054 sq ft

Bedding

Queen size bed(s) x1

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Ceramic glass cooktop
  • Coffee/tea making facilities
  • Electric stove
  • Kettle
  • Kitchen extractor fan
  • Kitchen maintenance kit
  • Mini-refrigerator
  • Crockery and cooking utensils
  • Open kitchen
  • Furnished Kitchen
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Free local calls
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Free movies/video
  • In-house movies
  • Music TV channels
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Apartment

2 Bedroom Premium Apartment

Photo out of - 2 Bedroom Premium Apartment

High floor with City views including a full kitchen, spacious lounge and dining area, 1 full bathroom, 2 LCD TVs, working desk, Coffee machine and laundry facilities. Sofa bed available at additional charge 2 x King beds OR 4 Single beds

  • Views:

    City View

Max. number of persons
5
Area
From 98 m² / 1054 sq ft

Bedding

King size bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Phone Facilities

  • Free local calls
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Hotel location

Mantra on Russell Melbourne

222 Russell Street
3000 MELBOURNE
Australia

GPS:-37.811297, 144.967821

Telephone
Fax +61 3 9915 2599
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • 157 rooms
  • 99 family rooms
  • 21 connecting rooms
  • 157 non-smoking rooms
  • 18 floors

Languages spoken at the hotel

  • English
  • Vietnamese
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Laundry / Valet Services
  • Dry cleaning / Ironing

Lounge

  • Waiting area or lounge

Wi-Fi

  • WiFi at the hotel Additional charge

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets not allowed

Catering

One Restaurant

One Bar

Breakfast

  • Buffet Additional charge

Business

3 Meeting rooms

Business Center

  • Business center is wheelchair accessible

Well-being

Indoor Pool

  • Covered
  • On site

Fully equipped gymnasium

  • On site
  • Sauna room

Sports and leisure

Gym

  • On site

Gym

  • Nearby

Bodybuilding equipment/Gym

  • Nearby

Bodybuilding equipment/Gym

  • On site
  • On site
  • Indoor parking
  • Public
  • 30 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2 m / 6.55 ft

  • Parking pricing: 50 AUD 50 AUD Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Stairs

Security

  • Well-lit parking
  • Extinguisher
  • Sprinkler
  • Video surveillance in parking
  • Controled access parking
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking

HOME KITCHEN AND BAR

Photo out of - HOME KITCHEN AND BAR

Located on level one, Home Kitchen and Bar is the perfect place for quiet reflection over breakfast, coffee or a late afternoon drink. Currently open 7 days a week for buffet breakfast with Bar open Friday and Saturday.

Cooking style
Wine bar
Classifications & labels
AAA
Capacity
88
Accessibility
Accessible service
222 Russell Street, 3000 Melbourne, Australia
Telephone +61 3 9915 2500
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Reservation recommended

Payment

  • Cash
  • Credit card
  • Cheque
  • Apple Pay
  • Contactless

Credit cards

  • Accor Business Account
  • American Express
  • Mastercard
  • China UnionPay
  • Diners Club
  • JCB
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available

Accommodate food

  • Children menu
  • Gluten-free menu
  • Halal menu
  • Salt-free menu
  • Vegetarian menu

Located on level one, Home Kitchen and Bar is the perfect place for quiet reflection over breakfast, coffee or a late afternoon drink. Currently open 7 days a week for buffet breakfast with Bar open Friday and Saturday.

The bar is currently closed. We apologise for any inconvenience. Located on level one of Mantra on Russell, Home Kitchen & Bar is recognised by good food and drink, warm welcomes and thoughtful service.

They do say breakfast is the most important meal of the day, so why not spend it with us? Enjoy breakfast conveniently located onsite, and fuel your body for your day ahead!

Leisure is a pleasure at Mantra on Russell, with our hotel providing you with an indoor heated pool and bubbling spa underneath a stunning glass roof so you can splash around under the stars.

Enjoy a workout in our fully equipped, onsite gymnasium. Featuring an array of equipment, you'll find everything you need to keep your exercise routine going during your stay.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,025 reviews

Customer review rating 5.0/5

John R. Couples - Confirmed reviews ALL

Hi John, Thank you for your wonderful review and, most importantly, for your continued loyalty over the years! It's always a pleasure to welcome you back to Mantra on Russell, and we're delighted to know we remain your go-to accommodation when visiting Melbourne. It's fantastic to hear you continue to enjoy our convenient location, well-equipped rooms, breakfast and the warm, professional service provided by our team. Your kind words mean a great deal to us, and I'll be sure to share them with the team. Thank you again for your ongoing support. We look forward to welcoming you back for many more comfortable stays! Kind regards, Patrick Assistant Manager

Customer review rating 3.5/5

Pascal T. Families - Confirmed reviews ALL

Hi Pascal, Thank you for your fantastic review! We're delighted to hear you had such an enjoyable stay and made the most of our central location. It's wonderful to know you enjoyed the well-appointed room, friendly service from our reception team, pool and spa facilities, and the variety offered at our breakfast buffet. We're especially pleased that our location made it easy for you to explore Melbourne's theatres, Chinatown, shopping and fantastic dining options. Thank you again for your kind words. We look forward to welcoming you back to Mantra on Russell on your next visit to Melbourne! Kind regards, Patrick Assistant Manager

Customer review rating 4.5/5

Nicholas R. Business - Confirmed reviews ALL

Hi Nicholas, Thank you for your wonderful feedback! We're so pleased to hear that you enjoyed your one-bedroom apartment and found it clean, comfortable, and welcoming. Your kind comments are greatly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay soon. Warm regards, Patrick Assistant Manager

Customer review rating 5.0/5

Muhammad I. Families - Confirmed reviews ALL

Hi Muhammad, Thank you for taking the time to share such a wonderful review. We're absolutely delighted to hear that you and your family had a comfortable and enjoyable stay with us. It's particularly rewarding to know that our team made you feel supported and well looked after throughout your visit, especially when assisting with your enquiries about the items you may have left behind. Your kind words about our staff, breakfast, and spacious accommodation mean a great deal to us. We truly appreciate your recommendation and hope to have the pleasure of welcoming you and your family back again in the future. Warm regards, Patrick Assistant Manager

Customer review rating 4.0/5

Michael W. Couples - Confirmed reviews ALL

Thank you for taking the time to rate your stay with us and for sharing your wonderful feedback, Michael. We're delighted to hear you enjoyed our convenient location and found your room clean and comfortable. It's especially pleasing to know that the great service provided by our team contributed to an enjoyable stay. I'll be sure to share your kind words with them. We truly appreciate your feedback and would love to hear what we could do to make your next stay even better. Thank you for choosing Mantra on Russell. We look forward to welcoming you back again soon! Warm regards, Arya Dwijaksara Operations Manager Mantra on Russell

Hi John, Thank you for your wonderful review and, most importantly, for your continued loyalty over the years! It's always a pleasure to welcome you back to Mantra on Russell, and we're delighted to know we remain your go-to accommodation when visiting Melbourne. It's fantastic to hear you continue to enjoy our convenient location, well-equipped rooms, breakfast and the warm, professional service provided by our team. Your kind words mean a great deal to us, and I'll be sure to share them with the team. Thank you again for your ongoing support. We look forward to welcoming you back for many more comfortable stays! Kind regards, Patrick Assistant Manager

Customer review rating 3.5/5

Pascal T. Families - Confirmed reviews ALL

The room was well appointed and had all the amenities. The front desk staff were all friendly and very helpful. The pool and spa were spacious and kept clean. We enjoyed the breakfast buffet's selection, which changed its offerings from one day to the next offering variety. The best thing about Mantra on Russell is its location: right in the middle of the theatre district, Chinatown and a quick stroll away from Melbourne Central, Fed Square and a multitude of amazing restaurants and fun things to do.

Hi Pascal, Thank you for your fantastic review! We're delighted to hear you had such an enjoyable stay and made the most of our central location. It's wonderful to know you enjoyed the well-appointed room, friendly service from our reception team, pool and spa facilities, and the variety offered at our breakfast buffet. We're especially pleased that our location made it easy for you to explore Melbourne's theatres, Chinatown, shopping and fantastic dining options. Thank you again for your kind words. We look forward to welcoming you back to Mantra on Russell on your next visit to Melbourne! Kind regards, Patrick Assistant Manager

Customer review rating 4.5/5

Nicholas R. Business - Confirmed reviews ALL

Great one bedroom apartment. Clean and very comfortable.

Hi Nicholas, Thank you for your wonderful feedback! We're so pleased to hear that you enjoyed your one-bedroom apartment and found it clean, comfortable, and welcoming. Your kind comments are greatly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay soon. Warm regards, Patrick Assistant Manager

Customer review rating 5.0/5

Muhammad I. Families - Confirmed reviews ALL

We stayed there with 2 rooms with a big family and we had really positive experiences. Every Mantra staffs that we had interacted with was really helpful and understanding. We also reached out multiple times due to us possibly having left something in the room and they were really helpful checking the room for us. They also patiently explain multiple times because we tried to confirm they have really checked. We really appreciate it. The breakfast was good. I would recommend anyone who wants to have a spacious room in the city to stay here.

Hi Muhammad, Thank you for taking the time to share such a wonderful review. We're absolutely delighted to hear that you and your family had a comfortable and enjoyable stay with us. It's particularly rewarding to know that our team made you feel supported and well looked after throughout your visit, especially when assisting with your enquiries about the items you may have left behind. Your kind words about our staff, breakfast, and spacious accommodation mean a great deal to us. We truly appreciate your recommendation and hope to have the pleasure of welcoming you and your family back again in the future. Warm regards, Patrick Assistant Manager

Customer review rating 4.0/5

Michael W. Couples - Confirmed reviews ALL

Great service by staff and very comfortable rooms,very clean.

Thank you for taking the time to rate your stay with us and for sharing your wonderful feedback, Michael. We're delighted to hear you enjoyed our convenient location and found your room clean and comfortable. It's especially pleasing to know that the great service provided by our team contributed to an enjoyable stay. I'll be sure to share your kind words with them. We truly appreciate your feedback and would love to hear what we could do to make your next stay even better. Thank you for choosing Mantra on Russell. We look forward to welcoming you back again soon! Warm regards, Arya Dwijaksara Operations Manager Mantra on Russell

Customer review rating 4.5/5

Murray M. Couples - Confirmed reviews ALL

A great 3 nights in the heart of Melbourne

Thank you for taking the time to rate your stay with us and for your wonderful feedback, Murray. We're delighted to hear you enjoyed your three-night stay at Mantra on Russell and appreciated our convenient location in the heart of Melbourne. It's wonderful to know you had such a positive experience with us. We also truly appreciate your continued loyalty as an ALL Gold member. Thank you for choosing Mantra on Russell. We look forward to welcoming you back for another wonderful stay! Warm regards, Arya Dwijaksara Operations Manager Mantra on Russell

Customer review rating 5.0/5

Mia A. W. Friends - Confirmed reviews ALL

The staff were very friendly, and the location is perfect. only thing is the wifi lowk sucks.

Thank you for taking the time to rate your stay with us and for your perfect score, Mia. We're delighted to hear you enjoyed our convenient location and the friendly service provided by our team. It's always wonderful to know our staff made a positive impression during your stay, and I'll be sure to share your kind words with them. I'm sorry, however, that our Wi-Fi connection did not meet your expectations. I understand how frustrating an unreliable connection can be, and I'll share your feedback with our team to investigate and identify opportunities for improvement. We also truly appreciate your loyalty as an ALL member. Thank you for choosing Mantra on Russell. We look forward to welcoming you back for an even better experience next time! Warm regards, Arya Dwijaksara Operations Manager Mantra on Russell

Customer review rating 5.0/5

Vera D. Families - Confirmed reviews ALL

Good

Thank you for taking the time to rate your stay with us and for your perfect score, Vera. We're delighted to hear you enjoyed our convenient location and found your room clean and spacious. It's wonderful to know you had such a positive experience during your stay with us. We also truly appreciate your loyalty as an ALL member. Thank you for choosing Mantra on Russell. We look forward to welcoming you back for another wonderful stay! Warm regards, Arya Dwijaksara Operations Manager Mantra on Russell

Customer review rating 5.0/5

Elizabeth O. L. Couples - Confirmed reviews ALL

We found the staff to be very helpful and accommodating. Even the point of allowing us to use an umbrella for the day, after we'd checked out, before picking up our luggage in the evening.

Thank you for taking the time to rate your stay with us and for your perfect score, Elizabeth. We're delighted to hear you enjoyed our convenient location and made the most of our facilities, including the pool, spa, sauna and gym. It's especially wonderful to know that our team made such a positive impression with their friendly and accommodating service. I'm pleased they were able to assist with an umbrella after your check-out, allowing you to continue enjoying your time in Melbourne before collecting your luggage. It's these thoughtful gestures that we hope make a difference to our guests' experiences, and I'll be sure to share your kind words with the team. Thank you for choosing Mantra on Russell. We look forward to welcoming you back for another wonderful stay! Warm regards, Arya Dwijaksara Operations Manager Mantra on Russell

Customer review rating 3.0/5

Grace W. Couples - Confirmed reviews ALL

The toilet floor was dirty with the foot print

Thank you for taking the time to rate your stay with us and for sharing your honest feedback, Grace. I'm sincerely sorry to hear that your bathroom floor was not properly cleaned and that you found footprints on the floor. This is certainly not the standard of cleanliness we expect to provide, and I understand how disappointing it must have been to arrive at a room in this condition. Please be assured that I'll raise your feedback with our Housekeeping team to reinforce our cleaning and room inspection procedures and help prevent similar situations in the future. We also truly appreciate your continued loyalty as an ALL Gold member, and I'm particularly disappointed that we fell short of your expectations on this occasion. Thank you again for bringing this to our attention. We hope to have the opportunity to welcome you back and provide the clean, comfortable experience you should expect from us. Warm regards, Arya Dwijaksara Operations Manager Mantra on Russell

Customer review rating 5.0/5

Debbie N. Families - Confirmed reviews ALL

Rooms are very comfortable and clean

Hi Debbie, Thank you for your wonderful feedback! We're thrilled to hear that you found our rooms comfortable and clean, and that our team went above and beyond to make your stay enjoyable. Your kind words are a great encouragement to our staff, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back again soon! Warm regards, Patrick Assistant Manager

Customer review rating 2.5/5

Tiina L. S. Business - Confirmed reviews ALL

Hot water in shower was extremely hot - felt unsafe.

Customer review rating 1.5/5

Emma M. Business - Confirmed reviews ALL

We stayed in an apartment room on L18 which was a good space. However it was so noisy (noise from the road and nearby hotels) that on the second night I called reception to ask if they had earplugs. They said they did and told me to come and collect some. It was midnight and I went down and when I came back to my room, my card wouldn't work to unlock my door. So I went back down, the staff came back with me and had to use an actual key to get in. They said they would have it fixed the next day which they did but later that day after we went to the spa, we got back to our room and once again the card wouldn't work. So I had to go back down and ask to be let in and told reception they would need a key to let us in. She came up with us and her card, no key, and couldn't get in so then had to go back down to find the key and come up again to let us in. It was very frustrating and inconvenient and not what I would expect at all. The bathroom exhaust fan also wasnt working and while the handyman "fixed" our lock, I asked him to look at that which he did but it still didn't work. When we checked out I raised my frustrations and the staff member offered me a bottle of wine to take with me. As I don't drink, I declined and he said that next time please remind us of our experience and we will get a nice room. I appreciate his sentiments but anyone who books should get a nice room. Or at least a room they can access. I asked for the best email to send this too and unfortunately I lost the card with the details on so I hope this finds it's way back to whoever it needs to in order to improve. I asked the staff member if we would be able to get a refund for our stay and that is when he offered me a bottle of wine. I am a patient and kind person but this really tested me. We had been staying after hosting a massive event, were so tired and having to go up and down and explain not being able to get into our room was super annoying.

Customer review rating 3.5/5

P L. H. Families - Confirmed reviews ALL

- the front desk staffs are (assistant manager) when we check in was superb, she has shared her knowledge of local food when I asked for recommendations and knows exactly what I needed when I called as well as offering solutions. - the housekeeping team needs to improve the standard of cleanliness. I understand it’s a small window to get things cleaned but it makes a huge difference to the person staying. In our stay, we only had two pillows instead of four (none was available in the wardrobe so we had to ask for two more) and there was a bag of shopping left in the bathroom closet. We were staying for three nights but there was only one rubbish bag available until we asked for more. Ive asked if I can have somehow a separate bed if free of charge but it wasn’t done so I had to ask. On the website, it wasn’t very clear as to whats free and whats not if we needed an extra bed so we asked the assistant manager at the time and she makes it so clear, thank you. - the breakfast team was not very friendly over the weekend. The lady came over and started to move our table while asking if it’s ok to move the table while my young child was trying to cut his slice of watermelon and eat…. I was quite shocked so I asked her to stop and please give us few more minutes for him to finish his food. She then just walked away without even apologised. I then found out from another staff there are no manager on site and to speak to reception if needed. I then called reception and again, the lady over the line kept trying to find excuses to tell me that it’s ok for them to move the table while guests are eating…. Maybe the staff didnt see them eating so it makes me even more upset and decided not to use the dining facilities altogether. I then asked this to be a formal complaint as a result of it. - just before ive checked out, the operation manager came and apologies for my experience and said that he has spoken to his housekeeping and the restaurant team to make sure that these will not happen to other guests again. - I forgot to mention to the staff and the operation manager that the dryer seem to be really dirty and it didn’t stop drying the cloths when I set for 120mins and I came back in about 3 hours time, it was still running…. So maybe need to check the machine to make sure it’s safe for the next people to use. - location is great and the dining and the living area is great with the bathtub and the swimming pool all are great!

Customer review rating 4.5/5

Kate G. Business - Confirmed reviews ALL

Easy to walk anywhere in the city and quick tram to Richmond. Rooms are very quiet, no street noise ie. trams, which is a bonus

Hi Kate, Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed our central location and found it easy to explore the city, with convenient tram connections to Richmond. It’s also great to know that you appreciated the peace and quiet of our rooms. We understand how important a good night's rest is, especially when staying in the heart of the city! Thank you for choosing Mantra on Russell. We look forward to welcoming you back again soon. Kind regards, Patrick Assistant Manager

Customer review rating 3.0/5

David A. Couples - Confirmed reviews ALL

We chose the Mantra on Russell as it was close to everything we needed.

Hi David, Thank you for taking the time to share your feedback. We’re delighted that you chose Mantra on Russell for its central location and that it provided convenient access to everything you needed during your stay. We appreciate you choosing to stay with us and hope to have the pleasure of welcoming you back again soon. Kind regards, Patrick Assistant Manager

Customer review rating 4.0/5

Brian F. Business - Confirmed reviews ALL

I've been many times before & will continue to stay at Mantra on Russell whenever I visit on business

Hi Brian, Thank you for your wonderful feedback and, more importantly, for your continued loyalty to Mantra on Russell. We’re delighted to hear that our central location and apartment facilities continue to meet your needs, particularly when travelling for business. It’s always a pleasure to welcome back returning guests, and we truly appreciate you choosing us as your preferred accommodation whenever you visit. Thank you again for your ongoing support. We look forward to seeing you again on your next business trip! Kind regards, Patrick Assistant Manager

Customer review rating 4.5/5

Susan W. Families - Confirmed reviews ALL

The young lady who checked me in was a delight.

Hi Susan, Thank you for your lovely feedback! We’re delighted that you enjoyed our central location and that our reception team member made such a positive impression during your check-in. Thank you for staying with us, and we hope to welcome you back again soon! Kind regards, Patrick Assistant Manager

Customer review rating 5.0/5

Emma E. Couples - Confirmed reviews ALL

Comfortable bed

Hi Emma, Thank you for your lovely feedback! We’re pleased to hear that you found your room clean and comfortable and enjoyed a good night’s sleep in our beds. We appreciate you taking the time to share your experience and hope to welcome you back again soon. Kind regards, Patrick Assistant Manager

Customer review rating 5.0/5

Neheta P. Couples - Confirmed reviews ALL

Me and my wife enjoyed our stay but the shower could need an upgrade

Hi Neheta, Thank you for your wonderful feedback! We’re delighted to hear that you and your wife enjoyed your stay with us. We also appreciate your comments regarding the shower. Guest feedback is very important to us, and we’ll pass your suggestion on to our team for consideration as we continue to improve our facilities. Thank you again for staying with us. We hope to have the pleasure of welcoming you and your wife back again soon! Kind regards, Patrick Assistant Manager

Other web-users rate our hotel

  • 959 reviews 9.7/10 Location
  • 1,210 reviews 7.9/10 Room
  • 1,101 reviews 8.9/10 Service
  • 15 reviews 6.7/10 WiFi
  • 579 reviews 8.3/10 Comfort
  • 483 reviews 7.3/10 Cleanliness
  • 272 reviews 7.4/10 Breakfast
  • 176 reviews 8.8/10 Pool

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