Mantra on Russell Melbourne 4 stars

Customer review rating (ALL Rating) 4.5/5 1,953 reviews

Mantra on Russell Melbourne - Image 1
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222 Russell Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • Located on level one, Home Pantry serves an artisan breakfast, barista blends & a warm welcome

  • Enjoy our indoor heated pool and bubbling spa underneath a stunning glass roof

  • Admire the heritage architecture of iconic landmarks just a 13 minute walk from the hotel

  • Sample the modern Australian menu at our Mantra on Russell onsite restaurant

  • Hop on the free City Circle tram just 4 minutes from our hotel doorstep & ride around the CBD

Our accommodation(s)

Studio

Studio Apartment

  • 2 pers. max
  • 32 m² / 344 sq ft
  • Bedding 1 x King size bed(s)
See availabilities

Hotel location

Mantra on Russell Melbourne

222 Russell Street
3000 MELBOURNE
Australia

GPS:-37.811297, 144.967821

Telephone
Fax +61 3 9915 2599

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

HOME KITCHEN AND BAR

Located on level one, Home Kitchen and Bar is the perfect place for quiet reflection over breakfast, coffee or a late afternoon drink. Currently open 7 days a week for buffet breakfast with Bar open Friday and Saturday.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,953 reviews

Customer review rating 4.5/5

Katherine H. Families - Confirmed reviews ALL

Very comfortable and spacious rooms in a good location close to restaurants and shows, but as it was the weekend there was a lot of noise at night (music and loud yelling) even though we were quite high up

Dear Katrerine, Thank you for your wonderful feedback, and for your loyalty as an ALL Silver member—we truly appreciate your continued support. We’re delighted to hear you enjoyed the spacious and comfortable rooms, as well as our central location close to the restaurants and shows around the city. At the same time, I’m sorry to hear the external noise during the weekend impacted your comfort, even from the higher floors. Being located in the heart of the CBD does mean there can occasionally be some late-night city noise, and we appreciate your understanding. Thank you again for sharing your experience with us. We truly value your feedback and look forward to welcoming you back to Mantra on Russell again soon. Warm regards, Arya Dwijaksara Operations Manager Mantra on Russell

Customer review rating 3.5/5

Andrew H. Couples - Confirmed reviews ALL

Overall the stay was ok. Parking was limited and too many parking spaces were for low height vehicles. Bed was way too firm and became uncomfortable after a few hours. Huge stain on the couch, which made the place feel dirty. Shower over bath was a major issue fory wife with Multiple Sclerosis. Staff were friendly and helpful. Location was very convenient for the events we attended in the city.

Thank you for taking the time to share your detailed feedback Andrew. We’re pleased to hear you found our team friendly and helpful, and that our location was convenient for the events you attended in the city. At the same time, I’m sorry to hear that several aspects of your stay impacted your overall comfort. I understand the frustration regarding the parking limitations, particularly with the height restrictions in some spaces. I’m also disappointed to hear about the condition of the couch and the discomfort caused by the firmness of the bed. Please accept my apologies, as this is not the standard we aim to present to our guests. Most importantly, I’m very sorry to hear the shower-over-bath setup created difficulties for your wife. We completely understand how important accessibility and comfort are, and please know we are currently planning bathroom upgrades, including walk-in showers, as part of future improvements. Thank you again for your honest feedback. We truly value your comments as they help us identify where we can improve the guest experience. Warm regards, Arya Dwijaksara Operations Manager Mantra on Russell

Customer review rating 4.0/5

Sean C. Families - Confirmed reviews ALL

GOOD

Thank you for your feedback and for rating your stay with us Sean, We’re pleased to hear you had a good stay at Mantra on Russell and truly appreciate you taking the time to share your experience. We’d also love to know—what could we have done to make your stay a perfect 100? Your feedback is always valuable as we continue looking for ways to improve our guest experience. We hope to welcome you back again soon. Warm regards, Arya Dwijaksara Operations Manager Mantra on Russell

Customer review rating 5.0/5

Terry W. Business - Confirmed reviews ALL

I stayed and worked at the Mantra. From the moment I checked in to leaving all of the staff were making themselves available and ensured we were set up for training. Nothing was too difficult l.

Dear Terry, Thank you for your wonderful feedback, and for your loyalty as an ALL member. We’re so pleased to hear your stay and training experience at Mantra on Russell was a positive one. It’s great to know the team made you feel supported throughout your stay and that nothing was too difficult. I’ll also be sure to pass on your kind words to Mads—he will be delighted to hear your feedback and recognition of his professionalism. Thank you again for your perfect score and continued support. We look forward to welcoming you back to Mantra on Russell again soon. Warm regards, Arya Dwijaksara Operations Manager Mantra on Russell

Customer review rating 5.0/5

Mark L. Couples - Confirmed reviews ALL

The staff that I dealt with were outstanding and went above and beyond my expectations.

Dear Mark, Thank you so much for your wonderful feedback, and for your loyalty as a ALL Platinum member—we truly appreciate your continued support. We’re delighted to hear you enjoyed our location and that the team made such a positive impression throughout your stay. It’s especially rewarding to know that our team went above and beyond your expectations. I’ll be sure to pass on your kind words to the front office team member you mentioned, as well as Mads the breakfast team member. They will both be very pleased to know their friendly and attentive service helped make your stay even more enjoyable. Thank you again for your perfect score and thoughtful feedback. We look forward to welcoming you back to Mantra on Russell again soon. Warm regards, Arya Dwijaksara Operations Manager Mantra on Russell

Other web-users rate our hotel

  • 949 reviews 9.8/10 Location
  • 1,166 reviews 7.8/10 Room
  • 1,083 reviews 8.7/10 Service
  • 23 reviews 5.3/10 WiFi
  • 550 reviews 8/10 Comfort
  • 464 reviews 7.4/10 Cleanliness
  • 264 reviews 7.7/10 Breakfast
  • 187 reviews 8.5/10 Pool

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