Mantra on Russell Melbourne 4 stars

Customer review rating (ALL Rating) 4.5/5 2,010 reviews

Mantra on Russell Melbourne - Image 1
Mantra on Russell Melbourne - Image 2
Mantra on Russell Melbourne - Image 3
Mantra on Russell Melbourne - Image 4
222 Russell Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • Located on level one, Home Pantry serves an artisan breakfast, barista blends & a warm welcome

  • Enjoy our indoor heated pool and bubbling spa underneath a stunning glass roof

  • Admire the heritage architecture of iconic landmarks just a 13 minute walk from the hotel

  • Sample the modern Australian menu at our Mantra on Russell onsite restaurant

  • Hop on the free City Circle tram just 4 minutes from our hotel doorstep & ride around the CBD

Our accommodation(s)

Book this hotel
Room 1

Studio

Studio Apartment

Photo out of - Studio Apartment

Great for business travellers who need a work desk and all the essentials such as WiFi access, as well as being ideal for couples on holiday. Relax on a comfortable king bed or two singles and catch some TV or take in views across the city skyline.

Max. number of persons
2
Area
From 32 m² / 344 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Studio/kitchenette

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Free local calls
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • 2 pers. max
  • 32 m² / 344 sq ft
  • Bedding 1 x King size bed(s)
See availabilities

Apartment

1 Bedroom Premium Apartment

Photo out of - 1 Bedroom Premium Apartment

Stay in our 1 Bedroom Premium Apartment with the added features of guaranteed high floor, city views, private balcony and Vittoria coffee capsule machine. Also features a full kitchen, laundry, work desk, and WiFi access so you can stay connected.

  • Views:

    City View

  • Most of the accommodation:

    Balcony

Max. number of persons
3
Area
From 66 m² / 710 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Ceramic glass cooktop
  • Coffee/tea making facilities
  • Electric stove
  • Kettle
  • Kitchen extractor fan
  • Kitchen maintenance kit
  • Mini-refrigerator
  • Refrigerator/freezer
  • Nespresso machine
  • Crockery and cooking utensils
  • Open kitchen
  • Furnished Kitchen
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Free local calls
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Free movies/video
  • In-house movies
  • Music TV channels
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Apartment

2 Bedroom Apartment

Photo out of - 2 Bedroom Apartment

These offer a supreme level of comfort and plenty of room, with a spacious separate living area and a full kitchen, laundry, WiFi access, Foxtel, plus in most apartments a large private balcony with views of the city lights.

Max. number of persons
5
Area
From 90 m² / 968 sq ft

Bedding

King size bed(s) x1

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Ceramic glass cooktop
  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Kettle
  • Kitchen extractor fan
  • Kitchen maintenance kit
  • Mini-refrigerator
  • Refrigerator/freezer
  • Crockery and cooking utensils
  • Open kitchen
  • Furnished Kitchen
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Free local calls
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Free movies/video
  • In-house movies
  • Music TV channels
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Apartment

2 Bedroom Premium

Photo out of - 2 Bedroom Premium

Take in the view from your private balcony and cast your eyes out over the city skyline in the 2 Bedroom Premium Apartment. All rooms feature a high floor, full kitchen, lounge and dining area, 1 bathroom, 2 LCD TVs, coffee machine and laundry.

  • Views:

    City View

  • Most of the accommodation:

    Balcony

Max. number of persons
5
Area
From 90 m² / 968 sq ft

Bedding

King size bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Ceramic glass cooktop
  • Coffee/tea making facilities
  • Electric stove
  • Kettle
  • Kitchen extractor fan
  • Kitchen maintenance kit
  • Mini-refrigerator
  • Refrigerator with freezer compartment
  • Nespresso machine
  • Crockery and cooking utensils
  • Open kitchen
  • Furnished Kitchen
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Free local calls
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Free movies/video
  • In-house movies
  • Music TV channels
  • Satellite/cable colour TV
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Apartment

2 Bedroom Dual Key Apartment

Photo out of - 2 Bedroom Dual Key Apartment

Perfect for family or couples, the 2 Bedroom Dual Key Apartment offers self contained accommodation with an interconnecting entrance. Consisting of a Studio and a 1 Bedroom Apartment with a seperate lounge and dining area, full kitchen and laundry.

Max. number of persons
5
Area
From 98 m² / 1054 sq ft

Bedding

Queen size bed(s) x1

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Ceramic glass cooktop
  • Coffee/tea making facilities
  • Electric stove
  • Kettle
  • Kitchen extractor fan
  • Kitchen maintenance kit
  • Mini-refrigerator
  • Crockery and cooking utensils
  • Open kitchen
  • Furnished Kitchen
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Free local calls
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Free movies/video
  • In-house movies
  • Music TV channels
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Apartment

2 Bedroom Premium Apartment

Photo out of - 2 Bedroom Premium Apartment

High floor with City views including a full kitchen, spacious lounge and dining area, 1 full bathroom, 2 LCD TVs, working desk, Coffee machine and laundry facilities. Sofa bed available at additional charge 2 x King beds OR 4 Single beds

  • Views:

    City View

Max. number of persons
5
Area
From 98 m² / 1054 sq ft

Bedding

King size bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Phone Facilities

  • Free local calls
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Hotel location

Mantra on Russell Melbourne

222 Russell Street
3000 MELBOURNE
Australia

GPS:-37.811297, 144.967821

Telephone
Fax +61 3 9915 2599
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • 157 rooms
  • 99 family rooms
  • 21 connecting rooms
  • 157 non-smoking rooms
  • 18 floors

Languages spoken at the hotel

  • English
  • Vietnamese
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Laundry / Valet Services
  • Dry cleaning / Ironing

Lounge

  • Waiting area or lounge

Wi-Fi

  • WiFi at the hotel Additional charge

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets not allowed

Catering

One Restaurant

One Bar

Breakfast

  • Buffet Additional charge

Business

3 Meeting rooms

Business Center

  • Business center is wheelchair accessible

Well-being

Indoor Pool

  • Covered
  • On site

Fully equipped gymnasium

  • On site
  • Sauna room

Sports and leisure

Gym

  • On site

Gym

  • Nearby

Bodybuilding equipment/Gym

  • Nearby

Bodybuilding equipment/Gym

  • On site
  • On site
  • Indoor parking
  • Public
  • 30 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2 m / 6.55 ft

  • Parking pricing: 31.28 € 50 AUD Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Stairs

Security

  • Well-lit parking
  • Extinguisher
  • Sprinkler
  • Video surveillance in parking
  • Controled access parking
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking

HOME KITCHEN AND BAR

Photo out of - HOME KITCHEN AND BAR

Located on level one, Home Kitchen and Bar is the perfect place for quiet reflection over breakfast, coffee or a late afternoon drink. Currently open 7 days a week for buffet breakfast with Bar open Friday and Saturday.

Cooking style
Wine bar
Classifications & labels
AAA
Capacity
88
Accessibility
Accessible service
222 Russell Street, 3000 Melbourne, Australia
Telephone +61 3 9915 2500
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Reservation recommended

Payment

  • Cash
  • Credit card
  • Cheque
  • Apple Pay
  • Contactless

Credit cards

  • Accor Business Account
  • American Express
  • Mastercard
  • China UnionPay
  • Diners Club
  • JCB
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available

Accommodate food

  • Children menu
  • Gluten-free menu
  • Halal menu
  • Salt-free menu
  • Vegetarian menu

Located on level one, Home Kitchen and Bar is the perfect place for quiet reflection over breakfast, coffee or a late afternoon drink. Currently open 7 days a week for buffet breakfast with Bar open Friday and Saturday.

The bar is currently closed. We apologise for any inconvenience. Located on level one of Mantra on Russell, Home Kitchen & Bar is recognised by good food and drink, warm welcomes and thoughtful service.

They do say breakfast is the most important meal of the day, so why not spend it with us? Enjoy breakfast conveniently located onsite, and fuel your body for your day ahead!

Leisure is a pleasure at Mantra on Russell, with our hotel providing you with an indoor heated pool and bubbling spa underneath a stunning glass roof so you can splash around under the stars.

Enjoy a workout in our fully equipped, onsite gymnasium. Featuring an array of equipment, you'll find everything you need to keep your exercise routine going during your stay.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,010 reviews

Customer review rating 3.5/5

Joo T. L. Families - Confirmed reviews ALL

Hi Joo, Thank you for taking the time to provide such detailed feedback about your stay at Mantra on Russell. We’re pleased to hear that you appreciated our central location, spacious and well-equipped rooms, and the friendly, efficient service from our team. However, we sincerely apologise that your experience fell short of expectations, particularly given the importance of a good night's sleep ahead of the Melbourne Marathon Festival. We understand how frustrating the ongoing engine exhaust noise must have been, and we’re sorry that it affected your family’s rest over both nights. We also apologise that the second bedroom configuration did not match the written confirmation provided before your arrival. We understand the importance of accurate booking information and regret the inconvenience this caused. Furthermore, the absence of a handheld shower and the housekeeping issues with used towels left in the living area are not the standard of presentation and service we aim to provide. Please be assured that your feedback regarding the noise, room configuration, and housekeeping will be shared with the relevant teams for review and follow-up. We appreciate you highlighting these concerns and giving us the opportunity to identify where improvements are needed. Thank you again for your honest and constructive comments. We hope to have the opportunity to restore your confidence in Mantra on Russell and provide you with a much more comfortable experience in the future. Kind regards, Patrick Assistant Manager

Customer review rating 4.5/5

Vicky S. Couples - Confirmed reviews ALL

Hi Vicky, Thank you for your lovely feedback! We’re delighted to hear that you enjoyed our friendly staff, convenient location, and comfortable rooms. We appreciate your comments regarding the availability of dining options beyond breakfast. We understand how convenient it is to have additional food options available during your stay, and we’ll share your feedback with our team for consideration. Thank you for staying with us, and we hope to welcome you back to Mantra on Russell again soon. Kind regards, Patrick Assistant Manager

Customer review rating 5.0/5

John Y. Couples - Confirmed reviews ALL

Hi John, Thank you for your wonderful review! We’re delighted to hear that you enjoyed our central location, with easy access to Melbourne’s theatres and fantastic dining options. It’s also great to know that our welcoming and professional team, along with our facilities, contributed to an enjoyable stay. Your kind words are truly appreciated and will be shared with our team. We look forward to welcoming you back to Mantra on Russell for another great stay! Kind regards, Patrick Assistant Manager

Customer review rating 3.5/5

Myra L. Business - Confirmed reviews ALL

Thank you for taking the time to rate your stay with us and for your score of 70, Myra. I'm pleased to hear that you enjoyed our location, well-maintained facilities and daily housekeeping service. Your kind comments are truly appreciated. However, I'm sorry that your event experience did not meet expectations. The miscommunication between the two events, particularly regarding the registration area, catering arrangements and evening beverage service, is certainly disappointing. I understand how frustrating this would have been for you and your colleagues. Your feedback highlights areas where we need to improve our coordination and communication between teams and event organisers. I will be reviewing these concerns with our Food & Beverage and Events teams to ensure we learn from this experience. Thank you again for your detailed and constructive feedback, Myra. We appreciate the opportunity to improve and hope to welcome you back for a much smoother experience. Warm regards, Arya Dwijaksara Operations Manager Mantra on Russell

Customer review rating 5.0/5

Vikas S. Business - Confirmed reviews ALL

Hi Vikas, Thank you for your lovely feedback! We’re delighted to hear that you had a great stay and enjoyed our convenient location, friendly staff, and clean, comfortable room. We appreciate you choosing Mantra on Russell and look forward to welcoming you back again soon! Kind regards, Patrick Assistant Manager

Hi Joo, Thank you for taking the time to provide such detailed feedback about your stay at Mantra on Russell. We’re pleased to hear that you appreciated our central location, spacious and well-equipped rooms, and the friendly, efficient service from our team. However, we sincerely apologise that your experience fell short of expectations, particularly given the importance of a good night's sleep ahead of the Melbourne Marathon Festival. We understand how frustrating the ongoing engine exhaust noise must have been, and we’re sorry that it affected your family’s rest over both nights. We also apologise that the second bedroom configuration did not match the written confirmation provided before your arrival. We understand the importance of accurate booking information and regret the inconvenience this caused. Furthermore, the absence of a handheld shower and the housekeeping issues with used towels left in the living area are not the standard of presentation and service we aim to provide. Please be assured that your feedback regarding the noise, room configuration, and housekeeping will be shared with the relevant teams for review and follow-up. We appreciate you highlighting these concerns and giving us the opportunity to identify where improvements are needed. Thank you again for your honest and constructive comments. We hope to have the opportunity to restore your confidence in Mantra on Russell and provide you with a much more comfortable experience in the future. Kind regards, Patrick Assistant Manager

Customer review rating 4.5/5

Vicky S. Couples - Confirmed reviews ALL

Friendly staff, great location and comfortable room. Wished there was dining other than breakfast.

Hi Vicky, Thank you for your lovely feedback! We’re delighted to hear that you enjoyed our friendly staff, convenient location, and comfortable rooms. We appreciate your comments regarding the availability of dining options beyond breakfast. We understand how convenient it is to have additional food options available during your stay, and we’ll share your feedback with our team for consideration. Thank you for staying with us, and we hope to welcome you back to Mantra on Russell again soon. Kind regards, Patrick Assistant Manager

Customer review rating 5.0/5

John Y. Couples - Confirmed reviews ALL

Mantra on Russell is ideally located for a visit to the theatre in Melbourne. It is a short walk to numerous theatres and equally accessible from Melbournes many dining opportunities. The staff are welcoming and very competent and the facilities are great.

Hi John, Thank you for your wonderful review! We’re delighted to hear that you enjoyed our central location, with easy access to Melbourne’s theatres and fantastic dining options. It’s also great to know that our welcoming and professional team, along with our facilities, contributed to an enjoyable stay. Your kind words are truly appreciated and will be shared with our team. We look forward to welcoming you back to Mantra on Russell for another great stay! Kind regards, Patrick Assistant Manager

Customer review rating 3.5/5

Myra L. Business - Confirmed reviews ALL

The hotel is great, well located and the facilities are maintained, compared to many other Accor hotels that I have been to recently, so I am very impressed. Housekeeping was very good and I'm also glad that daily housekeeping is still provided (unless the guest opts out), which is clearly reflected in the care and maintenance of the hotel as a whole. However, this was the first time we held our event here and we're less than impressed. As there was another group having their event in the next room, this created all kinds of tensions due to miscommunication. For instance, we had requested a registration table outside our room which they commandeered. Also with morning teabreaks, I requested the catering staff to put the food in our room just to avoid any misunderstandings. At lunch, I was informed that we were sharing the restaurant, so I had requested that our food be separated from theirs and clearly labelled. It was not, resulting in some unpleasant encounters with the other group due to misunderstanding. Also, we started our lunch 30 minutes later than them but their party was still eating our freshly laid out portions. Understandably too, they had eaten much of the fruit but this wasn't topped up for us even by the time they left. At our evening event, it got worse. My colleague had asked for the food not to be walked around the room but left at the table for guests to help themselves. She however was gobsmacked to see that a bartender wasn't provided - which is blatantly illegal due to RSA. So she had to guard and distribute the alcohol herself (despite not having an RSA). Overall, the catering staff tried their best to resolve issues but had to be told. I would appreciate better communication with both the event organisers by the Hotel would have helped to promote a better experience for everyone involved.

Thank you for taking the time to rate your stay with us and for your score of 70, Myra. I'm pleased to hear that you enjoyed our location, well-maintained facilities and daily housekeeping service. Your kind comments are truly appreciated. However, I'm sorry that your event experience did not meet expectations. The miscommunication between the two events, particularly regarding the registration area, catering arrangements and evening beverage service, is certainly disappointing. I understand how frustrating this would have been for you and your colleagues. Your feedback highlights areas where we need to improve our coordination and communication between teams and event organisers. I will be reviewing these concerns with our Food & Beverage and Events teams to ensure we learn from this experience. Thank you again for your detailed and constructive feedback, Myra. We appreciate the opportunity to improve and hope to welcome you back for a much smoother experience. Warm regards, Arya Dwijaksara Operations Manager Mantra on Russell

Customer review rating 5.0/5

Vikas S. Business - Confirmed reviews ALL

Stay was great, with comfortable and clean room.

Hi Vikas, Thank you for your lovely feedback! We’re delighted to hear that you had a great stay and enjoyed our convenient location, friendly staff, and clean, comfortable room. We appreciate you choosing Mantra on Russell and look forward to welcoming you back again soon! Kind regards, Patrick Assistant Manager

Customer review rating 2.0/5

Katrina J. Business - Confirmed reviews ALL

Great location, and the pool and spa were fantastic. Unfortunately, the room was cold and wouldn’t warm up, and the TV wouldn’t connect to casting, so viewing options were limited to Netflix and regular TV. I was also woken by the sound of other room doors closing. Overall, a good location with great facilities, but a few room issues affected the stay.

Thank you for taking the time to rate your stay with us and for sharing your feedback, Katrina. I'm pleased to hear that you enjoyed our location, pool and spa facilities. However, I'm sorry that the room temperature, TV casting issues and noise from neighbouring room doors affected your comfort during your stay. These are certainly not the experiences we want for our guests, and I will be following up with our Maintenance team to investigate the issues you've raised. Thank you also for being a valued ALL member. We appreciate your feedback, Katrina, and hope to welcome you back for a more comfortable and enjoyable stay. Warm regards, Arya Dwijaksara Operations Manager Mantra on Russell

Customer review rating 5.0/5

Jovy A. Solo - Confirmed reviews ALL

Everytime I visit melbourne I always book in mantra on russell street, I was a lovely hotel for me

Hi Jovy, Thank you for your wonderful feedback and continued loyalty to Mantra on Russell! We’re delighted to hear that you consistently enjoy your stays with us and appreciate our convenient location, fast check-in, clean rooms and hallways, and helpful team. It means a great deal to us to be your preferred hotel whenever you visit Melbourne. We truly appreciate your ongoing support and look forward to welcoming you back on your next visit! Kind regards, Patrick Assistant Manager

Customer review rating 3.5/5

Matt C. Couples - Confirmed reviews ALL

Good - checked in at 11 when arrived, decent size suite, great pleasant front staff Not So Good - room not cleaned on one of the nights, no bottled water, not offered late check out despite gold member, not told bar was closed on Sunday evening

Thank you for sharing your feedback and for your loyalty as an ALL Gold member Matt, We're pleased to hear you appreciated the early check-in, spacious suite and friendly service from our Front Office team. However, I'm sorry that other aspects of your stay fell short of expectations, particularly the missed room service and the lack of communication regarding our Sunday bar closure. While we do not provide bottled water in our rooms, we have a complimentary water station located on Level 1, offering both still and sparkling water. I apologise if this wasn't communicated to you during your stay. I also understand your disappointment regarding the late check-out not being offered or discussed, especially as an ALL Gold member. While late check-out is subject to availability, our team should have communicated this more clearly. We'll share your feedback with the relevant teams to improve our service and communication. Thank you again for your honest feedback and continued loyalty. We hope to welcome you back for a much better experience next time. Warm regards, Arya Dwijaksara Operations Manager Mantra on Russell

Customer review rating 2.0/5

Richard C. Couples - Confirmed reviews ALL

Room was dirty Had to return a towel that a stain on it A lot noise from the street need double glazed windows The breakfast Buffett was terrible Scrambled eggs over cooked and cold Bacon dry and overcooked and cold

Thank you for taking the time to share your feedback Richard, I'm very sorry to hear how disappointing your stay was. The cleanliness of your room and receiving a stained towel are certainly unacceptable and fall well below the standards we expect. I will follow this up with our Housekeeping team. I also apologise for the street noise that disturbed your stay. We understand how important a peaceful night's rest is, and appreciate your suggestion regarding double-glazed windows. Your comments about breakfast are equally concerning. Cold, overcooked eggs and dry bacon are not the quality we aim to provide. I'll be sharing this feedback with our Food & Beverage team to review food preparation, temperature and presentation. Thank you again for bringing these issues to our attention. We hope to have the opportunity to restore your confidence in us and provide a much better experience in the future. Warm regards, Arya Dwijaksara Operations Manager Mantra on Russell

Customer review rating 3.0/5

Peter B. Couples - Confirmed reviews ALL

Our room was lovely. The bathroom was a bit dated, we would prefer a large shower instead of climbing into a bath to shower. Which I found very awkward and not very safe to do. I always had to have my husband help me in and out.

Thank you for sharing your feedback and for your loyalty as an ALL member Peter, We're pleased to hear you enjoyed your room and our convenient location close to Melbourne's theatre and dining precinct. I'm very sorry, however, that the shower-over-bath arrangement made you feel uncomfortable and unsafe, particularly as you needed your husband's assistance to get in and out. I completely understand your concerns. Bathroom upgrades are part of our future improvement plans, and your feedback reinforces the importance of these changes. I also apologise for the confusing experience your husband had when contacting us about reservations. Our team should have provided clearer guidance and made the process easier for him. Thank you again for your honest feedback. We hope to welcome you back for a more comfortable and enjoyable stay in the future. Warm regards, Arya Dwijaksara Operations Manager Mantra on Russell

Customer review rating 4.5/5

Jackie G. Couples - Confirmed reviews ALL

Very happy with our 1 Bedroom apartment. Extremely spacious and comfortable. Used the pool and bar and both were very satisfying.

Thank you for your wonderful feedback, score of 90, and for your loyalty as an ALL Gold member Jackie, We're delighted to hear you enjoyed our central location and found your one-bedroom apartment spacious and comfortable. It's also lovely to know you made use of our pool and bar facilities and had such a satisfying experience. We'd love to know what we could do to make your next stay a perfect 100! Thank you for choosing Mantra on Russell. We look forward to welcoming you back again soon! Warm regards, Arya Dwijaksara Operations Manager Mantra on Russell

Customer review rating 4.0/5

Christina L. Couples - Confirmed reviews ALL

Came into city to see a show, excellent secure parking at the hotel, short walk to show venue. Room was clean and comfortable (esp mattress), really nice breakfast buffet.

Hi Christina, Thank you for your wonderful review. We’re delighted to hear that you enjoyed our convenient location, secure parking, and comfortable room. It’s also great to know that you had a restful night’s sleep and enjoyed our breakfast buffet. We appreciate you choosing to stay with us for your city visit and look forward to welcoming you back for another enjoyable stay. Kind regards, Patrick Assistant Manager

Customer review rating 4.5/5

Brad C. Families - Confirmed reviews ALL

Great.

Hi Brad, Thank you for your lovely feedback. We’re pleased to hear that you enjoyed our convenient location and that our team was able to accommodate your requests. We appreciate you choosing to stay with us and look forward to welcoming you back again soon. Kind regards, Patrick Assistant Manager

Customer review rating 2.0/5

Priscilla W. Families - Confirmed reviews ALL

Booked 1 Bedroom Apartment at Mantra on Russell mid last year and we got a room at level 15 and it was very nice and spacious. Booked 1 Bedroom Premium Apartment this time, we got a room at level 14 (one level lower) and the room is somehow smaller; which is a bit disappointing because I thought a higher room category means a similar size (or bigger). Requested for a sofa bed on the 2nd night (to be set up the next day), but on the next day, it was not set up until 2pm which left us wondering if the housekeeping will come or not. Ended up giving a call and only then the housekeeping came to set the sofa bed up. Sounds from the street were clearly heard on Saturday night, so it was pretty loud until 2-3am, but it was expected as last year, we encountered the same issue. Other than the above, Mantra on Russell is a good place to stay; clean, strategic location, friendly staff. Breakfast is pretty good too. Looking forward to stay again in Mantra on Russell. Prefer to not have this review published anywhere, please keep it private.

Thank you for taking the time to share your detailed feedback with us, Priscilla. We're pleased to hear you continue to enjoy our convenient location, cleanliness, friendly staff and breakfast. We also truly appreciate you choosing to stay with us again. I'm sorry that your Premium One Bedroom Apartment did not meet your expectations, particularly when compared to your previous stay. I understand how disappointing it would be to book a higher room category and find the apartment felt smaller than before. I also apologise for the delay in setting up the sofa bed, especially as you had arranged this in advance. Our team should have ensured everything was ready as requested without you having to follow up. We also understand your concerns regarding the street noise, particularly late on Saturday night, and appreciate your patience. Thank you again for your honest feedback. It's lovely to hear that you're looking forward to staying with us again, and we hope to provide you with a much better experience next time. Warm regards, Arya Dwijaksara Operations Manager Mantra on Russell

Customer review rating 5.0/5

Elisha H. Families - Confirmed reviews ALL

The staff were amazing. The first thing they did was the night before, I accidentally booked the wrong night (same night I was making booking). I rang and even though the hotel was booked out for the room type and the night I needed, the receptionist went out of her way to move things so I could have a room that fit me and my 2 daughters. The experience continued when we got there and every team member I interacted with was helpful and informative.

Hi Elisha, Thank you for sharing such wonderful feedback. We’re delighted to hear that our team was able to assist with your booking and ensure you and your two daughters had a comfortable stay. It’s lovely to know that our staff made such a positive impression throughout your visit. We take great pride in going above and beyond for our guests, and your kind words will be shared with the team. Thank you for choosing to stay with us. We look forward to welcoming you and your family back again soon. Kind regards, Patrick Assistant Manager

Customer review rating 4.0/5

Sarah F. Families - Confirmed reviews ALL

The staff were excellent, the room was ok. The mattress needs to be changed on the sofa bed, you can feel the springs. There were false nails down the side of the sofa bed and no plug for the bath

Hi Sarah, Thank you for your feedback. We’re pleased to hear that our team provided excellent service during your stay. However, we’re sorry to learn about the issues you experienced with the sofa bed mattress, cleanliness, and missing bath plug. We appreciate you bringing these matters to our attention, and we will share your comments with the relevant team for review and improvement. Thank you again for your valuable feedback. We hope to have the opportunity to provide you with a better experience on your next visit. Kind regards, Patrick Assistant Manager

Customer review rating 4.0/5

Nick W. Couples - Confirmed reviews ALL

Great stay and the team was very accommodating to our requests. The room was clean and the facilities were great.

Hi Nick, Thank you for your wonderful feedback. We’re delighted to hear that you had a great stay and that our team was able to accommodate your requests. It’s also lovely to know that you enjoyed the cleanliness of your room and our facilities. We truly appreciate your kind words and look forward to welcoming you back again soon. Kind regards, Patrick Assistant Manager

Customer review rating 4.5/5

Brett T. Business - Confirmed reviews ALL

Great room and good location.

Hi Brett, Thank you for your lovely feedback. We’re delighted to hear that you enjoyed your room and our convenient location, with great dining options and Bourke Street Mall just nearby. We appreciate your kind words and look forward to welcoming you back for another enjoyable stay. Kind regards, Patrick Assistant Manager

Customer review rating 4.5/5

Kylie C. Couples - Confirmed reviews ALL

We had a family in Melbourne CBD and chose this hotel for it's location near the reception. Room was great and staff helpful.

Hi Kylie, Thank you for your lovely review. We’re so pleased to hear that you enjoyed our excellent location, comfortable room, and helpful service. It’s wonderful to know that our team made your stay enjoyable and that you found the hotel to be good value for money. We truly appreciate your kind feedback and hope to have the pleasure of welcoming you and your family back on your next visit to Melbourne. Warm regards, Patrick Assistant Manager

Customer review rating 5.0/5

Melanie B. Solo - Confirmed reviews ALL

Comfortable room and bed, friendly staff, helped me with directions to Melbourne Central. Lovely staff made a great omelette for breakfast.

Hi Melanie, Thank you for your wonderful review. We’re delighted to hear you enjoyed your comfortable room and bed, and that our friendly team was able to assist with directions to Melbourne Central. It’s also lovely to hear you enjoyed your breakfast and the omelette! I’ll be sure to pass your kind words on to the team. We hope to welcome you back again soon. Warm regards, Patrick Assistant Manager

Other web-users rate our hotel

  • 956 reviews 9.7/10 Location
  • 1,207 reviews 7.8/10 Room
  • 1,101 reviews 8.9/10 Service
  • 15 reviews 5.6/10 WiFi
  • 572 reviews 8.3/10 Comfort
  • 484 reviews 7.3/10 Cleanliness
  • 270 reviews 7.4/10 Breakfast
  • 174 reviews 8.9/10 Pool

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