Mantra on Russell Melbourne 4 stars

Customer review rating (ALL Rating) 4.5/5 1,912 reviews

Mantra on Russell Melbourne - Image 1
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222 Russell Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • Located on level one, Home Pantry serves an artisan breakfast, barista blends & a warm welcome

  • Enjoy our indoor heated pool and bubbling spa underneath a stunning glass roof

  • Admire the heritage architecture of iconic landmarks just a 13 minute walk from the hotel

  • Sample the modern Australian menu at our Mantra on Russell onsite restaurant

  • Hop on the free City Circle tram just 4 minutes from our hotel doorstep & ride around the CBD

Our accommodation(s)

Studio

Studio Apartment

  • 2 pers. max
  • 32 m² / 344 sq ft
  • Bedding 1 x King size bed(s)

Hotel location

Mantra on Russell Melbourne

222 Russell Street
3000 MELBOURNE
Australia

GPS:-37.811297, 144.967821

Telephone
Fax +61 3 9915 2599

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

HOME KITCHEN AND BAR

Located on level one, Home Kitchen and Bar is the perfect place for quiet reflection over breakfast, coffee or a late afternoon drink. Currently open 7 days a week for buffet breakfast with Bar open Friday and Saturday.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,912 reviews

TripAdvisor Rating  4.3/5  3,625 reviews

Certificate of excellence 2025

Customer review rating 4.5/5

Liudmyla S. Couples - Confirmed reviews ALL

We had a pleasant one-night stay at Mantra Hotel in Melbourne. The staff were friendly, welcoming, and helpful throughout my stay. The facilities were well maintained and met all our needs. The one room apartment was clean, comfortable, and well presented, which made the stay relaxing.

Dear Liudmyla, Thank you for the review on your recent stay at the Mantra on Russell. We’re excited to hear you had a pleasant stay and we look forward to welcoming you again soon. Sincerely, Adi

Customer review rating 4.5/5

Caroline S. Families - Confirmed reviews ALL

Friendly staff, felt safe, rooms were clean and comfortable. Safety is important to me and I felt this.

Dear Caroline, Thank you for the review on your recent stay at the Mantra on Russell. We’re excited to hear you had a pleasant stay and we look forward to welcoming you again soon. Sincerely, Adi

Customer review rating 0.5/5

Shane B. Couples - Confirmed reviews ALL

We have stayed with you previously. When booking this room, I sent an email advising that this stay coincided with our 35th wedding anniversary, and that it was also the final night required to achieve Accor Platinum status. As you can appreciate, reaching Platinum status reflects a significant level of loyalty, built over many stays where recognition and attention to detail have typically meant something. Likewise, celebrating 35 years of marriage is a meaningful milestone. Unfortunately, on this occasion, neither our loyalty nor the significance of the anniversary appeared to be acknowledged, which was disappointing given our prior experiences with Accor properties.

Dear Shane, Thank you for taking the time to share this with us and for your continued loyalty to Accor. We sincerely apologise that your recent stay did not reflect the level of recognition you rightfully expected, particularly given the significance of both your 35th wedding anniversary and the milestone of achieving Accor Platinum status. We fully appreciate how meaningful these occasions are, and it is disappointing to hear that this was not acknowledged during your stay. Our loyal members are extremely important to us, and recognition of special occasions and status benefits is a key part of the Accor experience. On this occasion, we regret that we did not deliver the attention to detail you have come to expect from our brand. Please accept our congratulations on your 35th wedding anniversary and on reaching Platinum status. Your feedback has been shared with our leadership team to ensure greater awareness and improved processes around guest recognition going forward. Thank you again for choosing to stay with us and for your long-standing loyalty to Accor. We truly hope to have the opportunity to welcome you back in the future and provide an experience that properly reflects your loyalty and the importance of your celebration. Sincerely, Adi

Customer review rating 2.0/5

Leanne K. Business - Confirmed reviews ALL

The room was neat and clean however the bathroom was very outdated and the shower over the bath was not a great experience. The hot water was scorching, and it took a while to adjust to a good temp. The breakfast in particular was the most disappointing. The lady who greeted us could really care less, no smile nothing. Also we had to ask for plates and cutlery and she just told us to get cutlery from another table. Seemed dis interested. In fact we felt as if we were a bother to her. We were not even told we could order eggs to order. The tables where not clean either. I will say the staff at reception were nice. I wish I could say more as I have stayed at Mantra's before and in fact we are staying with Mantra on Gold Coast so expecting it to be better.

Dear Leanne, Thank you for taking the time to share your feedback following your recent stay with us. We’re pleased to hear that you found your room neat and clean and that our reception team made a positive impression. However, we are genuinely sorry to learn that several aspects of your experience did not meet expectations. Your comments regarding the bathroom facilities, shower setup, and water temperature are noted and have been shared with our maintenance team for review. Guest comfort and safety are extremely important to us, and we appreciate you bringing this to our attention. We are particularly disappointed to hear about your breakfast experience. The level of service you described is not reflective of the standards we aim to deliver. Being made to feel unwelcome or like an inconvenience is unacceptable, and we sincerely apologise for this. Your feedback regarding the lack of engagement, table cleanliness, and communication around made-to-order options has been passed directly to our food and beverage leadership team for immediate follow-up and retraining. We truly value your loyalty to the Mantra brand and understand your disappointment, especially given your previous positive experiences and your upcoming stay at another Mantra property. Please be assured that your feedback is taken seriously and will be used constructively to improve the guest experience at our hotel. Thank you again for sharing your experience. We hope to have the opportunity to welcome you back in the future and provide you with the high standard of service you rightfully expect. Sincerely, Adi

Customer review rating 4.0/5

Shay M. Friends - Confirmed reviews ALL

It would have been nice to have the restaurant open for dinner.

Dear Shay, Thank you for the review on your recent stay at the Mantra on Russell. We’re excited to hear you had a pleasant stay and we look forward to welcoming you again soon. Sincerely, Adi

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Other web-users rate our hotel

  • 970 reviews 9.8/10 Location
  • 1,177 reviews 7.8/10 Room
  • 1,094 reviews 8.8/10 Service
  • 30 reviews 6.1/10 WiFi
  • 576 reviews 8.2/10 Comfort
  • 454 reviews 7.5/10 Cleanliness
  • 254 reviews 7.7/10 Breakfast
  • 186 reviews 8.7/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.