Mantra on Russell Melbourne 4 stars

Customer review rating (ALL Rating) 4.5/5 1,921 reviews

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Description

Hotel extras

  • Located on level one, Home Pantry serves an artisan breakfast, barista blends & a warm welcome

  • Enjoy our indoor heated pool and bubbling spa underneath a stunning glass roof

  • Admire the heritage architecture of iconic landmarks just a 13 minute walk from the hotel

  • Sample the modern Australian menu at our Mantra on Russell onsite restaurant

  • Hop on the free City Circle tram just 4 minutes from our hotel doorstep & ride around the CBD

Our accommodation(s)

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Room 1

Studio

Studio Apartment

  • 2 pers. max
  • 32 / 344 sq ft
  • Bedding 1 x King size bed(s)

Hotel location

Mantra on Russell Melbourne

222 Russell Street
3000 MELBOURNE
Australia

GPS:-37.811297, 144.967821

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

HOME KITCHEN AND BAR

Located on level one, Home Kitchen and Bar is the perfect place for quiet reflection over breakfast, coffee or a late afternoon drink. Currently open 7 days a week for buffet breakfast with Bar open Friday and Saturday.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,921 reviews

Customer review rating 4.0/5

Darren A. Business - Confirmed reviews ALL

Thank you for taking the time to share your feedback, and for your loyalty as an ALL Gold member Darren, We're pleased to hear you found your room comfortable and clean and that you had an overall enjoyable stay. Thank you also for your comments regarding the condition of the room and the bar. We appreciate your feedback about the limited drink selection, and I apologise that it didn't meet your expectations. We are currently making improvements to our food and beverage offering, and your comments reinforce the importance of continuing those enhancements. Thank you again for choosing Mantra on Russell. We look forward to welcoming you back to experience the improvements soon. Warm regards, Arya Dwijaksara Operations Manager Mantra on Russell

Customer review rating 1.5/5

Bruce H. Business - Confirmed reviews ALL

Thank you for taking the time to share your feedback, and for your loyalty as an ALL Gold member Bruce, I'm sincerely sorry to learn that your room was not serviced as expected. Having to ask twice for your room to be attended to, particularly because you had run out of towels, is not the level of service we aim to provide. I'm especially disappointed to hear this is the second time you've experienced the same issue during your stays with us. Please accept my sincere apologies. Your feedback has been shared with our Housekeeping team so we can address this matter and ensure it does not happen again. Thank you again for your honest feedback and your continued loyalty. We hope to have the opportunity to welcome you back and provide the seamless stay you deserve. Warm regards, Arya Dwijaksara Operations Manager Mantra on Russell

Customer review rating 5.0/5

Robyn F. Couples - Confirmed reviews ALL

Thank you so much for your wonderful feedback and perfect score, and for your loyalty as an ALL member Robyn, We're delighted to hear you enjoyed our central location and that our team helped make your stay so memorable. Your kind words mean a great deal to us and will be shared with the team. Thank you again for choosing Mantra on Russell. We look forward to welcoming you back for another fantastic stay soon. Warm regards, Arya Dwijaksara Operations Manager Mantra on Russell

Customer review rating 4.0/5

Sinead M. Business - Confirmed reviews ALL

Thank you for taking the time to share your feedback. We're delighted to hear you enjoyed your stay overall. However, I'm sorry to learn that all three of you experienced issues with your key cards, I understand how frustrating this would have been and apologise for the inconvenience. Your feedback has been shared with our team as we continue to improve the reliability of our key card system. Thank you again for choosing Mantra on Russell. We look forward to welcoming you back again soon. Warm regards, Arya Dwijaksara Operations Manager Mantra on Russell

Customer review rating 3.0/5

David F. Couples - Confirmed reviews ALL

Thank you for taking the time to share your feedback, and for your loyalty as an ALL Gold member David, I'm pleased to hear you received a warm welcome from our friendly team and enjoyed our convenient location. However, I'm sorry to learn about the odour coming from the bathroom drain and that your room amenities, including coffee, sugar, and milk, were not replenished during your stay. I also appreciate you highlighting your experience with our sustainability program. You're absolutely right—if towels are hung up for reuse, they should not be replaced. I apologise that we missed the opportunity to support your efforts to reduce waste, and your feedback has been shared with our Housekeeping team to ensure greater attention is given to guests' preferences. Thank you again for your honest comments and your continued support as an ALL Gold member. We hope to have the opportunity to provide you with a much-improved experience on your next visit. Warm regards, Arya Dwijaksara Operations Manager Mantra on Russell

Other web-users rate our hotel

  • 943 reviews 9.7/10 Location
  • 1,154 reviews 7.8/10 Room
  • 1,066 reviews 8.7/10 Service
  • 21 reviews 6.2/10 WiFi
  • 539 reviews 8.1/10 Comfort
  • 453 reviews 7.3/10 Cleanliness
  • 269 reviews 7.3/10 Breakfast
  • 178 reviews 8.7/10 Pool

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