Pullman Melbourne On The Park 5 stars
Customer review rating (ALL Rating) 4.4/5 201 reviews
ALLSAFE approved hotel
Located opposite the iconic Melbourne Cricket Ground and sporting precinct.
Seven minute walk to Melbourne's bustling CBD.
Free Wi-Fi & 24-hour room service
Swimming pool, relaxation services, and fitness centre
International & local cuisine offered at restaurant and bars
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
192 Wellington Parade
TULLAMARINE At 24km / 14.91 miles
FLINDERS STREET At 1km / 0.62 miles
Check-in from - Check out up to
The Cliveden Dining presents fresh local produce in Mediterranean and European-inspired cuisine. Experience a modern a la carte menu celebrating the rich diversity of Melbourne's renowned culinary heritage.
100% genuine reviews from our guestsFind out more
Disappointing service time and time again!
TripAdvisor rating 2.0/5
Quest814679 TripAdvisor review
We've stayed at this hotel many times, but it has gone drastically down hill. Even though the rooms have been refurbished and look very nice, the service is simply appalling. I'm a Diamond member with Accor and frequent Accor hotels often. Membership benefits are generally recognised but not at this hotel. I had booked 3 rooms, one suite and 2 executive rooms, for my family and our parents, given it was Mothers Day on Sunday. I emailed the hotel in advance to advise that my husband and I would be arriving at 11am as we had a function to attend at the MCG, I requested an early check in for our suite so we could freshen up beforehand. I advised we did not require early access to either of the Executive rooms. On arrival our suite was the only room NOT ready. We left our bags with reception and left for the event. We returned around 5pm to find our bags had still not been delivered to our room. As we have access to the Executive Lounge, I had specifically booked executive rooms for our parents so we could all enjoy a quiet breakfast in the lounge and not in the noisy and unhygienic buffet in the restaurant downstairs (on our previous stay a bug had crawled out of my daughters pastry!!). We met a the lounge in the morning only to find it completely empty! No staff, no food and a coffee machine that didn't work. When I spoke with reception they told the lounge was not open for breakfast, but without any reason why! What is the point of paying for the Executive Room? It should be noted before booking that it is not available. And as a Diamond member, I received NO early check in, NO room upgrade (despite making a specific request for both) and the executive lounge was NOT available for breakfast. What is the point of being a loyal member?? This is not the first time our stay has been completely underwhelming, so it's definitely not a one off occurence. Despite the fabulous location, we will not be returning.
Good service, well located
Customer review rating 4.5/5
Russell H. Business - Confirmed reviews ALL
Came in for business first time in two years I’ve been back to hotel- regular stays pre Covid. Loved the Reno of rooms.
Dear Mr. H., We very much appreciate your comments regarding your stay at the Pullman Melbourne On the Park and I will share your comments with our team. Thank you for taking the time to share your experience, and we hope to welcome you again soon. Sincerely, Erkin Aytekin General Manager
Beautifully appointed - great stay
Customer review rating 5.0/5
Leanne B. Business - Confirmed reviews ALL
Everything was fresh and new. The bar could stay open later, especially as there are limited places around the hotel.
Dear Leanne, We very much appreciate your comments regarding your recent stay with us here at the Pullman Melbourne On the Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services following our room renovation project. I agree with your feedback regarding the bar and it is our hope that with our ongoing recruitment campaign we will very soon be in a position to offer extended trading hours in our Cliveden Bar to better accommodate our valued guests. Thank you again for sharing your experience, and we are confident your next visit will be even more enjoyable than this one. All the very best for 2022, please stay safe & healthy! Sincerely, Erkin Aytekin General Manager
Location and room was great, but food and service where disappointing
Customer review rating 2.5/5
Anonymous Business - Confirmed reviews ALL
central location and easy to get around from venue, service was slow and scarce. The food was very disappointing, our morning teas only consisted of something sweet and never anything healthy. No dietary restrictions taken into account, at the very least some fruit could have been put out and the coffee was terrible. Breakfast was just mediocre and coffee again was not good. I am not sure what to say about the lunches except that they were so average and forgettable and if you had any dietary restrictions you had a very unappealing salad. The Gala dinner was the most disappointing of all, the lack of flavor in both the starter and main meal and I am still not sure what the grey mush my fish was on. service at the event was almost non existing and water jugs not even re- filled on the table. Sorry if this feedback seems a bit harsh but this is not the quality - especially the food and coffee- you would expect from a 5 star Hotel in Melbourne.
Dear Lee-Ann, We very much appreciate your comments regarding your stay at the Pullman Melbourne On the Park. I am sorry that your experience did not meet our expectations. I have shared your feedback about the Gala Dinner service and food with both our Food & Beverage and Sales & Conference teams who are following this up as we speak and will be speaking with the event organizers in the coming days. We expect the freshest and highest quality food to be served for our guests so I am sorry this wasn't the case with your meals. Rest assured this will be addressed by our senior management team now it has been brought to our attention. Thank you again for sharing your experience, and we hope your next visit, should you wish to return, will be even more enjoyable than this one as we further grow the size of our teams and increase the services available to our valued guests. All the very best for 2022, please stay safe & healthy. Sincerely, Erkin Aytekin General Manager
Customer review rating 5.0/5
Shell Couples - Confirmed reviews ALL
Lovely clean Hotel with lovely Staff
Dear Shelley, We very much appreciate your comments regarding your recent stay with us here at the Pullman Melbourne On the Park. Let me also take this opportunity to thank you for your ongoing loyalty as one of our valued ALL Silver Members. It is always a pleasure to receive positive feedback. I will share your comments with Julia and our Cliveden Bar & Dining team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services following our room renovation project. It is especially pleasing to hear that you enjoyed not only our location but the service from our staff as we strive to create a memorable experience for every guest who stays with us. Thank you again for sharing your experience, and we are confident your next visit will be just as enjoyable than this one. All the very best for 2022, please stay safe & healthy! Sincerely, Erkin Aytekin General Manager
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