Pullman Melbourne On the Park Hotel 5 stars

Name: Pullman Melbourne On the Park
Address: MELBOURNE, 3002, AUSTRALIA
Telephone: (+61)3/94192000
Rating: 4.3

Customer review rating 4.3/5 20,084 reviews

ALLSAFE approved hotel

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+ 25 Services

Best price guarantee

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I cannot take advantage of the Members' rate

Pullman Melbourne On the Park Hotel

Hotels combining lifestyle and design, for business and leisure

We look forward to welcoming you to the Pullman Melbourne On the Park hotel. Should you have any questions before or during your stay, please contact us on erkin.aytekin@accor.com or +61 418 228 306

Mr Erkin AYTEKIN, Hotel Manager

Pullman Melbourne on the Park stands on the threshold of Melbourne's business, dining, sports and cultural precincts. This 419-room landmark hotel sits alongside Fitzroy Gardens and adds a dash of history to its thoroughly contemporary style.

Be inspired by Melbourne's creative thinkers and innovation only minutes away by tram or train. Take a refreshing walk through Fitzroy Gardens, or step across the road to reach the MCG, Rod Laver Arena and Melbourne and Olympic Parks

Hotel extras

Located opposite the iconic Melbourne Cricket Ground and sporting precinct.
Seven minute walk to Melbourne's bustling CBD.
Free Wi-Fi & 24-hour room service
"Swimming pool, relaxation services, and fitness centre "
International & local cuisine offered at restaurant and bars

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet AccessPaying
- WIFI at the hotel (Paying)
- High-speed Internet (Paying)
- WIFI in the communal areas (Paying)
- Wifi - Normal speed (Paying)
- WIFI access (Paying)
- Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
Parking
- Private indoor parking (Paying)
- Private enclosed outdoor parking (Paying)
- Public indoor parking (Paying)
- Bus/coach parking area
- Valet parking
- Well-lit parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
- Accessible bathroom
Babysitting on requestPaying
100% non-smoking hotel
Air conditioned
- Air conditioning
- Automatic air control
- Air-conditionning with individual remote
- Air Conditioning
Reception open 24 hours a day
Early check-in/Late check-outPaying
- EARLY CHECK IN FROM 10AM (Paying) Need your room as early as 10am on the day you arrive? Take advantage of this exclusive option and claim your room right away. Who said the day of travel should shorten your holiday?
- LATE CHECK-OUT UP TO 4PM (Paying) Keep your room until 4 pm and enjoy taking all the time you need. Take advantage of this exclusive option to get even more out of the destination. Finally, a stress-free check-out.
Electric car recharging units
Laundry
- Dry cleaning / Ironing (Paying)
- Ironing room
Currency exchange
Porter
Concierge

Swimming pool
- Pool (Paying)
- Outdoor heated pool
Fitness centre
Well-being
- Jacuzzi
- Sauna
Babysitting on requestPaying

BreakfastPaying
1 restaurant(s)
1 bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 0:00 - 23:59
- Opening hours : Week-end 0:00 - 23:59

18 meeting room(s)
Conventions hotel
Self service business centre
Copy/print service available

Hotel location

Pullman Melbourne On the Park

192 Wellington Parade
3002
melbourne
australia

Tel: +61394192000

Fax: (+61)3/94192001

Contact email :

Check-in from 14h00

Check out up to 11h00

By plane
TULLAMARINE At 24km / 14.91 miles
By train
FLINDERS STREET At 1km / 0.62 miles

GPS :-37.815558, 144.983195

Our accommodation(s)

SUPERIOR ROOM, 1 King or 2 Single Beds

Accessible room

Max. number of persons: 2
Area: From 28 m² / 301 sq ft
Views: City View, Park view *

* Subject to availability

Wireless internet in your room
High speed internet
Bathrobe
Coffee/tea making facilities
Mini Bar

DELUXE ROOM, 2 Double Beds, High floor with views

Max. number of persons: 4
Area: From 28 m² / 301 sq ft
Views: City View, Park view, Garden View *

* Subject to availability

Wireless internet in your room
High speed internet
Bathrobe
Coffee/tea making facilities
Mini Bar

PREMIUM DELUXE ROOM, 1 King or 2 Single Beds, High floor with views

Max. number of persons: 2
Area: From 28 m² / 301 sq ft
Views: City View, Park view, Garden View *

* Subject to availability

Wireless internet in your room
High speed internet
Bathrobe
Nespresso machine
Coffee/tea making facilities(...)

DELUXE EXECUTIVE ROOM, 1 King or 2 Single Beds, Lounge Access, High floor

Max. number of persons: 2
Area: From 28 m² / 301 sq ft
Views: Park view, Garden View, City View *

* Subject to availability

Wireless internet in your room
High speed internet
Bathrobe
Coffee/tea making facilities
Mini Bar

Rooms

Our restaurants and bars

THE CLIVEDEN BAR & DINING

Type of cuisine: Mediterranean

The Cliveden Dining presents fresh local produce in Mediterranean and European-inspired cuisine. Experience a modern a la carte menu celebrating the rich diversity of Melbourne's renowned culinary heritage.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

18:00 - 21:30

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

THE CLIVEDEN BAR

Celebrate, blow off steam or simply take a breather at the Cliveden Bar. Sharing plates can be accompanied by European and local craft beers, ciders, a curated list of superb Australian wines, and signature cocktails conjured by resident mixologists.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Your meetings and events

Our meeting rooms

Number of meeting rooms: 18
Maximum size: 707 m²
Maximum capacity: 1000 people
Maximum banquet capacity: 510 people

Find out more

Good stay. Satisfied with food served in the restaurant

Udaya A. Couples - 06/12/2020 Confirmed reviews ALL

Bathroom need an upgrade Room was clean and in satisfactory condition Front desk was very helpful

Dear Udaya, We very much appreciate your comments regarding your recent stay at the Pullman Melbourne On the Park. It is always a pleasure to receive positive feedback. I will share your comments with our Front Office team. I am pleased to advise that we have listened to our guest feedback and taken the decision to now close the hotel temporarily to speed up our room renovation project. We will re-open in 2021 with each every room within the Hotel receiving a complete makeover, including upgraded bathroom facilities which we are all very excited for. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than this one when we re-open next year. In the meantime have a great festive season, please stay safe and healthy. Sincerely, Erkin Aytekin General Manager

Lovely weekend away

Sandy J. Couples - 06/12/2020 Confirmed reviews ALL

My partner & I had a lovely stay at the Pullman on the Park. We have stayed here before and it never disappoints. Thrilled to see the hotel is getting a make over, we will definitely be back upon reopening. Only one negative, we stayed on the last night before the hotel closed for the make over, I rang to see if I needed to pay to upgrade to a corner room as it was a special weekend for us. I have a gold membership and generally we are upgraded to the next room level. I really wanted a bath tub given the pool and spa area was closed for renovations. I was told to pay the $100 upgrade as the hotel was full. Given the hotel was closing the following day, and many floors already under renovation, there were not many people in the hotel, we only saw a handful of people. I think the information I was given was a little unfair, I believe the hotel should look after patrons better especially Accor members.

Dear Sandy, We very much appreciate your comments regarding your recent stay at the Pullman Melbourne On the Park. I would firstly like to thank you for your ongoing loyalty as one of our valued ALL Gold Members. I want to reassure you that we definitely do value your loyalty. I would like to apologise for the way information regarding room availability was communicated to you, it is disappointing to hear and I will ensure this is not repeated moving forward by speaking directly with our Front Office team. We will always strive to provide a complimentary room upgrade for our members, so this is something you should expect for your ALL Gold status moving forward. Thank you again for sharing your experience, and we hope you will return to stay with us again once we re-open in 2021 so we can improve upon this experience. We are excited about the room renovation and upgrade of the facilities and can't wait to share them with our guests. In the meantime, from all of us here at Pullman Melbourne on the Park we would like to wish you and your family all the very best for the festive season. Please stay safe and healthy. Sincerely, Erkin Aytekin General Manager

Disappointing

Blake Friends - 05/12/2020 Confirmed reviews ALL

Hi Simon, Thank you for the opportunity to provide feedback on my stay at the Pullman on the Park, Melbourne. Reservation: JVBSCPKT Room: 910 Check in: 26 Nov 20 Check out: 28 Nov 20 I was disappointed to be woken at 0700 on Saturday morning to the sound of construction. I was not aware that construction would be occurring that early on the weekend and most definitely would have not booked if that was the case, considering checkout is 1100. It should be made clear to your customers either on the website or via email prior to the booking that construction would be occurring. On checkout, it was disappointing that Mathew brushed off my concerns and was not sympathetic, explaining it is outlined on the Accor website "right at the bottom" that construction is occurring. (To which I still can not find) Furthermore, the construction vehicles were partially blocking the exit where the boom gate operates. Due to this I had to do a 3 point turn on leaving and consequently the boom gate connected with the back of my car. It was a disappointing end to a long needed getaway to celebrate a birthday and sadly I will never stay at the Pullman again. Please feel free to call me to discuss further if necessary. Regards, Blake

Dear Blake, Thank you for taking the time to tell us about your experience at the Pullman Melbourne On the Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies on behalf of our entire team. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us as we clearly fell short on this occasion. I have discussed the concerns and issues identified in your review with our Management team, rest assured that a member of that team will make contact with you in the coming week to discuss these further, if they haven't already. We have now temporarily closed the Hotel to focus on our room renovation project, which will be completed in 2021. We are excited about the upgrades that are being made and hope that you will stay with us once we do re-open so we can show you the service you have come to expect from our team here at Pullman Melbourne on the Park. I would like to wish you all the very best for the festive season, please stay safe and healthy. Sincerely, Erkin Aytekin General Manager

very friendly and helpful staff, and clean attactive room

Kerry M. Couples - 03/12/2020 Confirmed reviews ALL

excellent

Dear Kerry, We very much appreciate your comments regarding your recent stay at the Pullman Melbourne On the Park. I would like to take this opportunity to thank you again for your loyalty as one of our valued ALL Silver members. It is always a pleasure to receive positive feedback. I will share your comments with our teams as it will be a timely boost in what has been a challenging year for us all. We have now temporarily closed the Hotel to expedite the room renovation project we have underway. Each and every room within the hotel will be completely upgraded with a major focus on bathroom upgrades. We are excited at what the new year will bring and can't wait to reopen in 2021 to welcome back our valued guests yet again. Thank you again for sharing your experience, and we hope your next visit will be even more enjoyable than this one. In the meantime on behalf of all of us here at Pullman on the Park we wish you the very best for the festive season, please stay safe and healthy. Sincerely, Erkin Aytekin General Manager

Andrew S. Couples - 01/12/2020 Confirmed reviews ALL

Considering covid and the renovations in progress it was still a good stay and the staff were great as always. I look forward to seeing the finished product.

Dear Andrew, We very much appreciate your comments regarding your recent stay at the Pullman Melbourne On the Park. I would like to also take this opportunity to thank you for your loyalty as one of our valued ALL Gold Members. I am pleased to hear you enjoyed your stay with us. I would like to apologise again for any issues or inconvenience caused by the renovations we currently have underway. We have now temporarily closed the hotel to upgrade each and every room with a fresh, modern design and improved facilities to address previous guest feedback,. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than this one. We are excited and look forward to welcoming you back when we re-open in 2021 with the same friendly Pullman on the Park team and service you have come to expect. All the very best for the remainder of 2020, best wishes from all our team for the festive season, please stay safe and healthy. Sincerely, Erkin Aytekin General Manager

Luxurious with Great Service

Nathan Couples - 01/12/2020 Confirmed reviews ALL

We had a great stay for our anniversary, the staff were very friendly and added a lot of care and extra things which really helped make the night special. Great rooms and location, really happy with our stay.

Dear Nathan, We very much appreciate your comments regarding your stay at the Pullman Melbourne On the Park last week. It is always a pleasure to receive positive feedback, we truly hope that your anniversary was an enjoyable experience that you will be able to look back on in the years to come. Our team was delighted to be a part of your celebrations. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than this one. We are excited and look forward to welcoming you back when we re-open in 2021 with the same friendly Pullman on the Park team and service you have come to expect. All the very best for the remainder of 2020, best wishes from all our team for the festive season, please stay safe and healthy. Sincerely, Erkin Aytekin General Manager

Comfortable. Helpful staff. Very comfortable.

David A. C. M. Business - 30/11/2020 Confirmed reviews ALL

We have previously enjoyed Pullman on the Park, Melbourne, Australia. This time was no exception.

Dear David and Carol, We very much appreciate your comments regarding your stay at the Pullman Melbourne On the Park. I would also like to take this opportunity to thank you for your loyalty as one of our valued ALL Silver members. It is always a pleasure to receive positive feedback. I will share your comments with our Front Office team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As you would have noticed we are currently renovating our guest rooms throughout the Hotel. We are closing later this week so we can speed up these works and upgrade each and every room within the Hotel based on feedback collected from our guests, with a new and improved design. We are excited to be reopening in 2021 and look forward to welcoming you back again then. In the meantime from all our team here at Pullman we wish you the very best for the festive season, please stay safe and healthy. Sincerely, Erkin Aytekin General Manager

Good Stay

Roland S. Business - 30/11/2020 Confirmed reviews ALL

I would like to state that overall i was very happy with my stay - I do feel though as a Diamond member that i could have been allocated a better room, Also the renovation noise was directly outside my room at 8am on Saturday which did make it hard to relax - I could not even hear the TV at some stages.

Dear Roland, We very much appreciate your comments regarding your stay at the Pullman Melbourne On the Park. I would like to acknowledge and thank you for your loyalty as one our valued ALL Diamond Members, your business is greatly appreciated. It is always a pleasure to receive feedback especially from our Diamond members, thank you again for your time. I would like to apologise for the construction noise that has impacted your stay on this occasion. I also regret that we weren't able to offer you one of our Superior Suites for this stay, at the time of your stay unfortunately we didn't have any Suites available so we allocated your room on the highest floor possible and as far away from lifts. I would like to confirm this isn't our usual practice and for future stays, you should expect a complimentary upgrade in line with your membership and loyalty status along with access to our Executive Lounge. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than this one. We are excited and look forward to welcoming you back when we re-open in 2021 with the same friendly Pullman on the Park team and service you have come to expect along with our upgraded facilities. All the very best for the remainder of 2020, best wishes from all our team for the festive season, please stay safe and healthy. Sincerely, Erkin Aytekin General Manager

Noisy over priced

Deb Couples - 29/11/2020 Confirmed reviews ALL

Hi We stayed at the Pullman 26th November 2020. We have stayed many times in the past for medical appointments and have been happy with the standard of the hotel and service. I completed online checkin to save time which seemed to delay the whole check in experience. The first staff member who attended to us had her mask on but did not cover her nose. She appeared to have some trouble with checking us in so another staff member took over. During this time we were informed that works were occurring at the building. We were not informed of any works being carried out until this time. So we felt we had no option and decided 8am was reasonable time for building noises. We went to our room and the air conditioner made significant loud noises to wake you up several times during the night and then we had the noising grinding works commenced at 7.30am I believe that this was totally unacceptable We paid $200 for a less than satisfactory experience and was planning to book again fir Monday night. We have now found a tribeca serviced apartments in albert st for $92 a night that look to be 100% improvement on the accommodation we were provided with last night. I understand that works have to be carried out, but believe we should have been provided with this information when we booked and it should also have been a reduction on the price

Dear Debbie, Thank you for taking the time to tell us about your experience at the Pullman Melbourne On the Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies on behalf of our entire team. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us as we clearly fell short on this occasion. I have discussed the concerns and issues identified in your review with our Management team, rest assured that a member of that team will make contact with you in the coming week to discuss these further, if they haven't already. We have now temporarily closed the Hotel to focus on our room renovation project, which will be completed in 2021. We are excited about the upgrades that are being made and hope that you will stay with us once we do re-open so we can show you the service you have come to expect from our team here at Pullman Melbourne on the Park. I would like to wish you all the very best for the festive season, please stay safe and healthy. Sincerely, Erkin Aytekin General Manager

comfortable stay however...

Lisa Families - 29/11/2020 Confirmed reviews ALL

Comfortable stay with upgrade to twin rooms due to renovations. Everything was lovely except the works noise commenced at 0745 despite the desk stating it would commence at 8am on both days of our stay. This was raised however no change noted. The shower leaked and sprayed water on to the back wall of the room making the shower mediocre for this standard of hotel. I understand the renovations are occurring on the bathrooms so appreciate this is being rectified. The bar staff were great as were all staff I encountered as usual. Despite issues I will stay again due to the friendliness and comfort of this hotel

Dear Lisa, We very much appreciate your comments regarding your recent stay at the Pullman Melbourne On the Park. I would like to also take this opportunity to thank you for your ALL loyalty as one of our valued Silver Members. It is always a pleasure to receive positive feedback. I have shared a copy of your feedback with Cindy as well as our Cliveden Bar team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would like to take this opportunity to apologise again for the disruption to your stay by the renovation works. Although too late for your stay, rest assured this has since been rectified to avoid further disruption. We have made the decision to close the Hotel temporarily so we can speed up the upgrade works on all our guest rooms. We are confident that when we re-open in 2021 you will be as excited as we are about the changes that are being made. Thanks again for your time, we look forward to improving upon this stay when we welcome you back next year. In the meantime please ensure you stay safe and healthy and enjoy the remainder of 2020 including the upcoming festive season. Sincerely, Erkin Aytekin General Manager

good location. Rooms are dated.

Damien B. Couples - 25/11/2020 Confirmed reviews ALL

Very Happy with the staff. Great location. Rooms were dated and the shower head had pieces coming off it. Bed was very comfortable.

Dear Damien, We very much appreciate your comments regarding your stay at the Pullman Melbourne On the Park. I would also like to thank you for your loyalty as one of our ALL Silver members. It is always a pleasure and important to receive feedback as we strive to continuously improve the quality of our services. I will be sure to pass on your comments to our Front Office team regarding their service to you during your stay. I would like to apologise for the condition of the bathroom impacting your stay. We have recently commenced renovations within the hotel to upgrade the furniture and design in all rooms, with a major focus being on a brand new bathroom design. Once completed we are confident that all rooms within the Hotel will offer the highest quality and comfort, addressing the guest feedback we have collected from our reviews. Thank you again for sharing your experience, and we hope you will give our team another chance when we re-open in 2021 to improve upon this experience. We are excited about the changes and can't wait to welcome back guests in the New Year. In the meantime all the very best for the remainder of 2020. Sincerely, Erkin Aytekin General Manager

Nice views

Jessie C. Families - 24/11/2020 Confirmed reviews ALL

Our stay was mostly pleasant. Only a few issues. The sofa bed was extremely uncomfortable and the springs could be felt in the mattress. The windows were extremely dirty which did effect the view quite a bit. It was clean and well situated, I just expected a little more extras with a suite.

Dear Jessica, We very much appreciate your comments regarding your stay at the Pullman Melbourne On the Park. It is always a pleasure and important to receive feedback as we strive to continuously improve the quality of our services. I would like to apologise for the sofa bed being uncomfortable and impacting your stay. We have recently commenced renovations within the hotel to upgrade the furniture and design in all rooms. Once completed we are confident that the suites will offer the highest quality and comfort. It is also due to these works that the windows weren't up to the expected clear standard you should expect, I hope this didn't impact your stay too much. This isn't something you should expect in the future when staying with us. Due to the government restrictions we aren't currently permitted to offer a mini-bar in the rooms so again I apologise as this is something we would usually provide in each and every room of the Hotel. Thank you again for sharing your experience, and we hope you will give our team another chance when we re-open in 2021 to improve upon this experience. In the meantime all the very best for the remainder of 2020. Sincerely, Erkin Aytekin General Manager

Amazing welcome and services

L. V. Couples - 23/11/2020 Confirmed reviews ALL

Thank you to everyone (Sonia, L.,Mathew,Lexi,Andrey). We received a very warm welcome from everyone from our arrival. Wedding reception was fantastic,we all had a great time. So looking forward to seeing you again some time next year and to see all new rooms. Missing you guys and again thank you for your hospitality. L. and Ashley

Dear L., We very much appreciate your comments regarding your stay at the Pullman Melbourne On the Park last week. It is always a pleasure to receive positive feedback. I will share your comments with our team members in our Front Office and Cliveden Bar & Dining. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to seeing you back at the Hotel in the New Year once we have completed our room renovation upgrades. All the very best for the remainder of 2020 including the festive season, please stay safe and healthy. Sincerely, Erkin Aytekin General Manager

Staff were great

Yondi Couples - 23/11/2020 Confirmed reviews ALL

Staff allowed us to check in early when we arrived and that was really helpful. Staff at the restaurant (Andre, Arun) were both very friendly and helpful. We enjoyed our stay there, despite the renovation work going on. Car parking was easy. Location is great too and loved the garden across the road.

Dear Yondi, We very much appreciate your comments regarding your recent stay at the Pullman Melbourne On the Park. It is always a pleasure to receive positive feedback. I will share your comments with our teams as well as both Andrey and Arun. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than this one. The next time you do stay with us our Hotel guest rooms will be fully renovated, something our team are very excited about. All the very best for the remainder of 2020. Sincerely, Erkin Aytekin General Manager

Good stay

Anonymous Couples - 23/11/2020 Confirmed reviews ALL

The staff were attentive and great to deal with. The hotel location was also great. The only problem we had was a 7.30am on a Saturday morning wake up from drills and power tools being used to renovate rooms directly above us. This was somewhat frustrating given the hotel is currently limited to 40 guests total so there does not seem to be a shortage of rooms.

Dear Tammy, We very much appreciate your comments regarding your recent stay at the Pullman Melbourne On the Park. I am pleased to hear that you had an enjoyable experience in the Bar with Tristan. I will be sure to pass on your positive comments and feedback to not only him but our whole team. I would like to apologise for the disturbance encountered during your stay with works going on within the hotel. I have addressed this and ensured that noise has been restricted until a more suitable time to avoid further disruption to our valued guests. Whilst the number of guests in our dining outlets is restricted, the numbers for our rooms weren't so unfortunately we only had rooms available on the 9th floor at the time of your arrival. Clearly we have failed to deliver a quality experience on this occasion so please allow me to extend a complimentary room upgrade on your next booking if you will give our team a second chance to improve upon this experience. Thank you again for sharing your feedback, and we hope you will change your mind and stay with us once our renovations are completed and our rooms are upgraded. All the very best for the remainder of 2020. Sincerely, Erkin Aytekin General Manager

Brook A. Solo - 20/11/2020 Confirmed reviews ALL

I love your hotel and coupled with its days as the Hilton, I have been a regular guest for over 30 years now. But I have two significant criticisms, that have unfortunately caused me to look to the Sofitel on Collins or the Park Hyatt as my preferred choice going forward. The reasons being as follows, 1. I have mostly, and in recent years especially, booked a Corner Suite, but I am not happy now paying at least $290 to $315 for a room that is 'dated' and in desperate need of renovation. 2. What seems like every second occasion I have a Room, a staff member, usually the Mini Bar person, knocks on the door, only once and making no attempt to wait and see whether there is any response to their 'one knock announcement', instead immediately attempts to enter the room, and in the most recent stay, even unlatched the security catch and entered the room while I was in the bath !!!

Dear Brook, We very much appreciate you taking the time to provide feedback following your recent stay at the Pullman Melbourne On the Park. I would firstly like to acknowledge you as a regular guest at our Hotel and thank you for your loyalty and ALL Silver status. I would like to apologise that you have previously encountered issues with staff entering your room, I will be addressing this with the relevant Department Managers so staff can be addressed directly regarding this. We place a heavy emphasis on guest privacy at all stages of their stay so I am disappointed to hear this feedback, rest assured it will be addressed and corrected. In relation to our rooms, as I'm sure you would have noticed on your last visit we have commenced renovations that will see each and every room within the Hotel upgraded. In an effort to speed up the renovation project we will be closing the Hotel from December 1st so that works can be completed, we then hope to be in a position to Open for business in the first quarter of 2021. We have collected feedback from guests and are confident that you will see strong value for money once these works are completed, which, together with our friendly team will see a return to the facilities and service you should expect from our Hotel. I do hope that you will return to stay with us and give us the chance to improve upon this experience once our renovations have been completed as we do value your business. All the very best for the remainder of 2020. Sincerely, Erkin Aytekin General Manager

Escape from lockdown

David Couples - 17/11/2020 Confirmed reviews ALL

Warm welcome and excellent room and friendly staff

Dear David, We very much appreciate your comments regarding your stay at the Pullman Melbourne On the Park. I would also like to take this opportunity to once again thank you for your loyalty as one of our valued ALL Platinum members. It is always a pleasure to receive positive feedback. I will share your comments with our Front Office and Bar teams. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are confident once the renovations are completed next year your next stay with us will be even more enjoyable. All the very best for the remainder of 2020, please stay safe and healthy. Sincerely, Erkin Aytekin General Manager

Great spot . Convenient for my business

Gerard M. Business - 13/11/2020 Confirmed reviews ALL

With Covid restrictions it was hard to find the checkin ---no one manning the desk and no signs to indicate where to go

Dear Gerard, We very much appreciate your comments regarding your stay at the Pullman Melbourne On the Park last week. I would like to personally apologise that your stay didn't meet expectations. Rest assured, I will be following up your feedback with our Department Managers to ensure an improved service is offered moving forward. Thank you again for sharing your experience, and we hope you will stay with us again, so we can improve upon this experience for you. We trust your appointments went well, whilst in Melbourne and we wish you and your family all the very best for the remainder of 2020. Sincerely, Erkin Aytekin General Manager

Technical faults, good people.

Andy Families - 08/11/2020 Confirmed reviews ALL

The staff where lovely, the rooms and services weren’t working.

Dear Andrew, Thank you for taking the time to share your feedback. I would like to apologise again for the issues encountered with your allocated suite during your stay. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's evident in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of here at Pullman Melbourne on the Park. I would like to extend a complimentary room upgrade (subject to room availability) on your next booking with us. We are in the process of renovating our guest rooms based on feedback we have received from our valued guests and I trust that our team will be able to deliver you an enjoyable experience should you choose to stay with us the next time you are in Melbourne. On behalf of all our team, we wish you and your family all the very best for the remainder of 2020. Sincerely, Erkin Aytekin General Manager

Felt safe and secure!

Linda E. Couples - 28/10/2020 Confirmed reviews ALL

We felt nervous about our essential visit to MELBOURNE to see a medical specialist. We always stay at the Pullman on the Park when we visit Melbourne, and were relieved that we could stay despite lockdown. We felt as if we were with trusted friends, and our stay was very comfortable and secure in a familiar environment, despite the reduced amenities at the hotel.

Dear Linda, We very much appreciate your comments regarding your stay at the Pullman Melbourne On the Park. As one of our valued ALL Platinum members we appreciate your ongoing loyalty. It is always a pleasure to receive positive feedback. I will share your comments with our team including David, our Reservations Manager, who was the member who you spoke with at the time of Check-In. We all hope that your medical appointment went well and you received positive news. I would like to apologise that you weren't given a welcome drink for this stay, unfortunately our outlets were closed due to the Covid-19 restrictions. I do however hope you enjoyed the complimentary upgrade into one of our Suites for your stay. Thank you again for sharing your experience, and we hope your next visit will be even more enjoyable than this one was. From all of us here, we wish you and your loved ones all the very best for the remainder of 2020. Sincerely, Erkin Aytekin General Manager

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