Pullman Melbourne On The Park 5 stars

Customer review rating (ALL Rating) 4.6/5 4,957 reviews

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192 Wellington Parade, 3002 MELBOURNE, Australia

Description

Hotel extras

  • Located opposite the Melbourne Cricket Ground and Rod Laver Arena

  • Short walk, train or tram to Melbourne's bustling CBD.

  • Award winning renovation of hotel rooms and suites

  • Swimming pool, relaxation services, and fitness centre

  • The Cliveden Bar and Dining, open breakfast, lunch and dinner.

Our accommodation(s)

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Hotel location

Pullman Melbourne On The Park

192 Wellington Parade
3002 MELBOURNE
Australia

GPS:-37.815558, 144.983195

Telephone
Fax +61 3 9419 2001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE CLIVEDEN BAR & DINING

The Cliveden Dining presents fresh local produce in Mediterranean and European-inspired cuisine. Experience a modern a la carte menu celebrating the rich diversity of Melbourne's renowned culinary heritage.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  4,957 reviews

Customer review rating 4.0/5

Terence B. Couples - Confirmed reviews ALL

We overall had a pleasant experience. The room was on the smaller side but comfortable and well maintained. The highlight of the stay was the beautiful breakfast — a great selection and fresh quality that made the mornings enjoyable. However, there were a couple of small letdowns. The room’s waste bins hadn’t been emptied before my stay, which was disappointing given the hotel’s usual standards. Additionally, I was surprised to find that the executive lounge did not provide bottled water, which would have been a simple but thoughtful addition. Despite these minor issues, the location and service were good overall, and I would consider staying again for the convenience and quality breakfast.

Dear Terence, We very much appreciate your comments regarding your stay at the Pullman Melbourne On The Park. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eliza Stewart Guest Experience Manager

Customer review rating 4.0/5

Peter S. Couples - Confirmed reviews ALL

Parking was tricky, tight & expensive. Drink service was slow for small number of guests. Room had cobwebs in air con grill & a half glass of water from the previous guest left on top of bed head. No shelf for luggage. No one told us how the lift worked.

Dear Peter, We very much appreciate your comments regarding your stay at the Pullman Melbourne On The Park. It is always a pleasure to receive constructive feedback. I will share your comments with our team. I apologise regarding your room cleanliness standard upon check-in. This is certainly not the housekeeping standard we strive to deliver, this will be flagged with our team to ensure future occurrences are prevented. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eliza Stewart Guest Experience Manager

Customer review rating 3.5/5

Telishia L. Friends - Confirmed reviews ALL

Good experience for the most part. A few little things dragged the experience down. Room service was cold by the time it got to our room. When the room was cleaned we were only given 3 towels and no new face washers. Amenities in the bathroom such as cotton pads etc were not topped up. The staff were all super lovely and I imagine they would have rectified the issues had we asked at the time. Admittedly we were just too tired and hungry to deal with it at the time. Positives: Beds were so comfortable Great view and location Breakfast was great and we were well looked after by the team there

Dear Telishia, Thank you for taking the time to tell us about your experience at the Pullman Melbourne On The Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the housekeeping standards you experience during your stay and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eliza Stewart Guest Experience Manager

Customer review rating 3.5/5

Heather N. Business - Confirmed reviews ALL

I have stayed at the Pullman on the Park for over ten years to attend meetings. I feel the vibe is now much less friendly and struggle with the technology in the room without a paper guide to look at. The food has changed and many more popular snack items removed as well as a number of items on the menu were unavailable.

Dear Heather, Thank you for taking the time to tell us about your experience at the Pullman Melbourne On The Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We truly value your continued support and are sorry to hear that your recent experiences have felt less friendly than before. I apologise for the frustration with the in-room technology and the lack of a simple paper guide, as well as the changes to our food offering and limited menu availability during your stay. We do have a user guide for in-room technology accessible on the TV, however we will review if a hard copy is also needed in the room. Your feedback has been shared with our team for review, and we sincerely hope to restore the welcoming atmosphere you have come to expect from us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eliza Stewart Guest Experience Manager

Customer review rating 2.0/5

Freddy B. Couples - Confirmed reviews ALL

It began at check in - wouldn’t let me access the room because my husbands flight was delayed - wanted me to pay an additional Night even though the room was already paid. Likely the worst housekeeping I have ever experienced , we stayed 9 nights and they didn’t dust the place once ( consists ) never took plates , didn’t refresh glasses , just made the bed and changed the towels , the hotel was full , dirty tables everywhere at breakfast , half the buffet was empty the entire breakfast , the coffee machine ( 1 coffee machine btw) was only half working , more than half the room service was off menu because they kept running out of stuff , lunch in the restaurant downstairs was so poor I sent it back because half the charcuterie board was missing but they didn’t care and served it anyway , I mean I could go on and on - just rubbish service with people that absolutely really and truly just don’t care .

Dear Freddy, Thank you for taking the time to tell us about your experience at the Pullman Melbourne On The Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. While our team may have been attempting to follow policy regarding occupancy, this should have been handled with far greater flexibility, care and understanding. I sincerely apologise for the inconvenience this caused. I am equally concerned to read your comments regarding housekeeping standards over your nine night stay. Dust not being attended to, plates not being cleared, and glassware not refreshed is simply unacceptable. This does not reflect the standards we expect from our team, and your feedback has been escalated to our Executive Housekeeper for urgent review. Your experience in our restaurant and breakfast service is also very disappointing. Dirty tables and empty buffet items fall well short of what should be delivered, particularly in a hotel of our size. Please accept my sincere apologies for the many areas where we fell short. Your feedback has been shared with our senior leadership team for comprehensive review. I completely understand your frustration, and I would value the opportunity to welcome you back. Please be assured that I will personally oversee your reservation to ensure your next stay is seamless, comfortable, and reflective of the high standards we strive to deliver. Sincerely, Eliza Stewart Guest Experience Manager

Other web-users rate our hotel

  • 1,440 reviews 9.4/10 Location
  • 2,486 reviews 8.3/10 Room
  • 2,575 reviews 8.8/10 Service
  • 12 reviews 5/10 WiFi
  • 800 reviews 8.5/10 Breakfast
  • 734 reviews 8.1/10 Amenities
  • 726 reviews 6.7/10 Food
  • 694 reviews 7.6/10 Cleanliness

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