Pullman Melbourne On The Park 5 stars

Customer review rating (ALL Rating) 4.6/5 5,006 reviews

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Description

Hotel extras

  • Located opposite the Melbourne Cricket Ground and Rod Laver Arena

  • Short walk, train or tram to Melbourne's bustling CBD.

  • Award winning renovation of hotel rooms and suites

  • Swimming pool, relaxation services, and fitness centre

  • The Cliveden Bar and Dining, open breakfast, lunch and dinner.

Our accommodation(s)

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Hotel location

Pullman Melbourne On The Park

192 Wellington Parade
3002 MELBOURNE
Australia

GPS:-37.815558, 144.983195

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE CLIVEDEN BAR & DINING

The Cliveden Dining presents fresh local produce in Mediterranean and European-inspired cuisine. Experience a modern a la carte menu celebrating the rich diversity of Melbourne's renowned culinary heritage.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  5,006 reviews

Customer review rating 4.5/5

Juan C. Couples - Confirmed reviews ALL

Great amenities, excellent location, and very good service overall. One small comment: during checkout, the staff member did not recognise that we are ALL Accor Gold members. I politely asked about the food and beverage discount included with the membership. It may be helpful if staff routinely check or ask about membership status to ensure guests receive their entitled benefits.

Dear Juan, We very much appreciate your comments regarding your stay at the Pullman Melbourne On The Park. It is always a pleasure to receive positive feedback. However, it is disappointing to hear about the lack of recognition of your membership status on check-out. Rest assured this has been flagged with the team to ensure that consistency and 5-star service is achieve with every guests. I apologise for the inconvenience this caused. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eliza Stewart Guest Experience Manager

Customer review rating 4.5/5

Gizzelle P. Business - Confirmed reviews ALL

The staff are helpful. I just hope that, like other 5-star hotels, there will be complimentary bottled drinking water available.

Dear Gizzelle, We very much appreciate your comments regarding your stay at the Pullman Melbourne On The Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eliza Stewart Guest Experience Manager

Customer review rating 5.0/5

Michael B. Business - Confirmed reviews ALL

Came a bit early and staff were extremely flexible. Room was immaculate and all the staff I engaged with during my very brief stay were friendly and helpful.

Dear Michael, We very much appreciate your comments regarding your stay at the Pullman Melbourne On The Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eliza Stewart Guest Experience Manager

Customer review rating 4.0/5

Kerry L. Business - Confirmed reviews ALL

I always enjoy my stay here however I was disappointed in the breakfast room service received. Coffee was not strong, as ordered, and the toast was cold, soggy, chewy and inedible. I had also requested vegemite however received a selection of jams and no vegemite.

Dear Kerry, Thank you for taking the time to tell us about your experience at the Pullman Melbourne On The Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I apologise regarding the quality of the in-room dining breakfast that you received during your stay. It is disappointing to hear that items were inedible, and requested preferences were missed. This is not reflective of our usual standards. Please rest assured that this will be addressed with the team to ensure consistency and the delivery of five-star service to all guests. Thank you for bringing this to our attention. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eliza Stewart Guest Experience Manager

Customer review rating 5.0/5

Penny M. Business - Confirmed reviews ALL

stress free and comfortable

Dear Penny, We very much appreciate your comments regarding your stay at the Pullman Melbourne On The Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eliza Stewart Guest Experience Manager

Other web-users rate our hotel

  • 1,436 reviews 9.4/10 Location
  • 2,481 reviews 8.3/10 Room
  • 2,572 reviews 8.8/10 Service
  • 12 reviews 5.5/10 WiFi
  • 801 reviews 8.5/10 Breakfast
  • 734 reviews 8.1/10 Amenities
  • 726 reviews 6.7/10 Food
  • 693 reviews 7.6/10 Cleanliness

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