Pullman East Melbourne 5 stars

Customer review rating (ALL Rating) 4.6/5 4,914 reviews

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Pullman East Melbourne - Image 1
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192 Wellington Parade, 3002 MELBOURNE, Australia

Description

Hotel extras

  • Located opposite the Melbourne Cricket Ground and Rod Laver Arena

  • Short walk, train or tram to Melbourne's bustling CBD.

  • Award winning renovation of hotel rooms and suites

  • Swimming pool, relaxation services, and fitness centre

  • The Cliveden Bar and Dining, open breakfast, lunch and dinner.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

SUPERIOR ROOM, 2 Double Beds

Photo out of - SUPERIOR ROOM, 2 Double Beds

The perfect sanctuary for event goers and city explorers, modern, stylish and comfortable. The room features Smart TV and lavish bathroom with Switchable Privacy Glass and walk-in rain shower.

  • Views:

    City View or Garden View or Park view

Max. number of persons
4
Area
From 28 m² / 301 sq ft

Bedding

Double bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Complementary in room coffee or tea
  • Bottled waterAdditional charge
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge
  • International callsAdditional charge

Tv Facilities

  • Chromecast
  • TV with on-screen billing info
  • Web TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Pillow Menu
  • Newspaper in roomAdditional charge

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Breakfast in bedAdditional charge

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 4 pers. max
  • 28 m² / 301 sq ft
  • Bedding 2 x Double bed(s)
  • Views: City View or Garden View or Park view
See availabilities

Located on our higher floors with sweeping views, a perfect sanctuary for explorers. Modern, stylish and comfortable, the room features chaise lounge, Smart TV and lavish bathroom with Switchable Privacy Glass and walk-in rain shower.

  • Views:

    City View or Garden View or Park view

Max. number of persons
2
Area
From 28 m² / 301 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Complementary in room coffee or tea
  • Bottled waterAdditional charge
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge
  • International callsAdditional charge

Tv Facilities

  • Chromecast
  • TV with on-screen billing info
  • Web TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Pillow Menu
  • Newspaper in roomAdditional charge

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Breakfast in bedAdditional charge

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Unrivalled views from the hotel's top floors, modern and stylish with Smart TV, Nespresso machine, Co-Bigelow amenities, lavish bathroom with Switchable Privacy Glass and walk-in rain shower. Executive Lounge access is included

  • Views:

    City View or Garden View or Park view

Max. number of persons
2
Area
From 28 m² / 301 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Nespresso machine
  • Complementary in room coffee or tea
  • Bottled waterAdditional charge
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge
  • International callsAdditional charge

Tv Facilities

  • Chromecast
  • TV with on-screen billing info
  • Web TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Breakfast in bedAdditional charge

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Suite

DELUXE EXECUTIVE SUITE, 1 King Bed, Lounge Access, High Floor Views

Photo out of - DELUXE EXECUTIVE SUITE, 1 King Bed, Lounge Access, High Floor Views

Unrivalled views from the hotel's top floors, this stylish suite has separate living area, Smart TV, Nespresso machine, Co-Bigelow amenities, luxury bathroom with free standing bath and walk-in rain shower. Executive Lounge access is included

  • Views:

    City View or Panorama view or Park view

  • Most of the accommodation:

    Corner Room or Additional living room / area

Max. number of persons
3
Area
From 56 m² / 602 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Complementary in room coffee or tea
  • Bottled waterAdditional charge
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge
  • International callsAdditional charge

Tv Facilities

  • Chromecast
  • TV with on-screen billing info
  • Web TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Pillow Menu
  • Newspaper in roomAdditional charge

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Breakfast in bedAdditional charge

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

The ultimate special occasion split level suite, designed for entertaining. Separate lounge and dining room with the hotel's most spectacular views of the city and MCG. A walk in robe takes you to an opulent bathroom with free standing spa bath.

  • Views:

    City View or Garden View or Park view

  • Most of the accommodation:

    Corner Room or Duplex

Max. number of persons
2
Area
From 124 m² / 1334 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water
  • Complementary in room coffee or tea
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge
  • International callsAdditional charge

Tv Facilities

  • Chromecast
  • TV with on-screen billing info
  • Web TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Pillow Menu
  • Newspaper in roomAdditional charge

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Separate closet
  • Slippers

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Breakfast in bedAdditional charge

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Pullman East Melbourne

192 Wellington Parade
3002 MELBOURNE
Australia

GPS:-37.815558, 144.983195

Telephone
Fax +61 3 9419 2001
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 419 rooms
  • 8 rooms for people with reduced mobility
  • 22 connecting rooms
  • 419 non-smoking rooms
  • 20 floors

Languages spoken at the hotel

  • English
  • French
  • Italian
  • Japanese
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundry / Valet Services Additional charge
  • Pressing Additional charge

Lounge

  • Executive Lounge

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas
  • High Speed internet Additional charge
  • High Speed WiFi Additional charge
  • WiFi at the hotel Additional charge
  • WiFi in the communal areas Additional charge
  • High speed transmission line Additional charge

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-out

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Room service Additional charge
  • Buffet Additional charge

Business

18 Meeting rooms

Business Center

  • Self service business center

Family

Babysitting on request

  • Babysitting on request

Well-being

Outdoor Pool

  • Outside
  • On site

Fit Lounge

  • On site
  • Sauna room
  • On site
  • Indoor parking
  • Private
  • 215 parking spaces
  • Max Limited Height: 2 m / 6.562 ft

  • Parking pricing: 50 AUD 50 AUD Per day

Services & equipment

  • Valet parking
  • Electric car recharging units 3,7 kVA
  • TESLA recharging units

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Video surveillance in parking
  • Parking equipped with lights

Accessibility

  • Elevators

THE CLIVEDEN BAR & DINING

Photo out of - THE CLIVEDEN BAR & DINING

The Cliveden Dining presents fresh local produce in Mediterranean and European-inspired cuisine. Experience a modern à la carte menu celebrating the rich diversity of Melbourne's renowned culinary heritage.

Cooking style
Mediterranean
Chef name
Mihir Mandal
Classifications & labels
2017
Capacity
202
Accessibility
Accessible service
192 Wellington Parade, 3002 Melbourne, Australia
Telephone +61 3 9419 2000
Menu PDF
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Reservation recommended
  • Exceptional View
  • Takeaway Meals
  • Private lounge

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • Diners Club
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

The Cliveden Dining presents fresh local produce in Mediterranean and European-inspired cuisine. Experience a modern à la carte menu celebrating the rich diversity of Melbourne's renowned culinary heritage.

Celebrate, blow off steam or simply take a breather at the Cliveden Bar. Sharing plates can be accompanied by European and local craft beers, ciders, a curated list of superb Australian wines, and signature cocktails conjured by resident mixologists.

Breakfast is available daily, either via room service, or for more variety The Cliveden's Buffet breakfast is a must try. Set out like a market with a variety of choice from local and Australian providors, there is something for everyone.

Located on the second floor of the hotel with views over Fitzroy Gardens towards the city. **In accordance with the directions from the Victorian Chief Health Officer, all guests over the age of 16 years who wish to use the pool must be fully vaccinated.

Located on the 2nd Floor, Fit Lounge is equipped with all your staple fitness needs. ** In accordance with the directions from the Victorian Chief Health Officer, all guests over the age of 16 years who wish to use the gym must be fully vaccinated.

Celebrate your wedding in the grandest style or with graceful intimacy. We have intimate rooms for a private reception with your closest circle. Celebrate lavishly in our ballroom with a sit-down reception for 550 guests and a dance floor.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  4,914 reviews

Customer review rating 4.5/5

Pat R. Families - Confirmed reviews ALL

Dear Pat, Thank you for the great score, we're so glad your family had such a positive stay, from the comfortable rooms and easy walk to the CBD to the executive suite voucher with lounge access and deluxe breakfast. It's lovely to hear our concierge was so friendly at check in and could arrange an early arrival, along with the upgrade to a superior suite on the 13th floor with that direct view across to the MCG, we'll be sure to pass on your thanks. It's also great to see such strong scores across the board for your stay. We hope to welcome you back soon. Warm regards, William Anthony Guest Experience Executive

Customer review rating 5.0/5

Leah H. Families - Confirmed reviews ALL

Dear Leah, Thank you so much for the perfect score, we're delighted the perfect location, our friendly team and such clean, comfortable accommodation made for a wonderful family stay. We're thrilled you're already planning to stay with us next time you're in Melbourne. We hope to welcome you back soon. Warm regards, William Anthony Guest Experience Executive

Customer review rating 4.0/5

Johnny J. Business - Confirmed reviews ALL

Dear Johnny, Thank you for the great score, we're so glad you enjoyed your stay while in town for the Isuzu conference. We also appreciate the additional ratings you shared on the rest of your stay, and they've all been noted as we continue to improve. We hope to welcome you back soon. Warm regards, William Anthony Guest Experience Executive

Customer review rating 5.0/5

Verna W. Couples - Confirmed reviews ALL

Dear Verna, Thank you so much for the perfect score, we're delighted your 4 day stay was so comfortable and relaxing. It's lovely to hear our team could point you towards a hair specialist for your formal dinner, and that you enjoyed settling into the bar to watch the world go by on such a cold, wet day. As a returning guest, it means a lot that the hotel offered just what you expected. We hope to welcome you back soon. Warm regards, William Anthony Guest Experience Executive

Customer review rating 4.5/5

Yifan S. Friends - Confirmed reviews ALL

Dear Yifan, Thank you for the great score, we're so glad the location, our friendly team and a comfortable stay with friends made such a good impression. It's wonderful to hear you'll be choosing Pullman East again on your next trip to Melbourne. We hope to welcome you back soon. Warm regards, William Anthony Guest Experience Executive

Dear Pat, Thank you for the great score, we're so glad your family had such a positive stay, from the comfortable rooms and easy walk to the CBD to the executive suite voucher with lounge access and deluxe breakfast. It's lovely to hear our concierge was so friendly at check in and could arrange an early arrival, along with the upgrade to a superior suite on the 13th floor with that direct view across to the MCG, we'll be sure to pass on your thanks. It's also great to see such strong scores across the board for your stay. We hope to welcome you back soon. Warm regards, William Anthony Guest Experience Executive

Customer review rating 5.0/5

Leah H. Families - Confirmed reviews ALL

The Pullman was perfectly located, the staff were very friendly and the accommodation was clean and very comfortable. We will be staying again next time we're in Melbourne.

Dear Leah, Thank you so much for the perfect score, we're delighted the perfect location, our friendly team and such clean, comfortable accommodation made for a wonderful family stay. We're thrilled you're already planning to stay with us next time you're in Melbourne. We hope to welcome you back soon. Warm regards, William Anthony Guest Experience Executive

Customer review rating 4.0/5

Johnny J. Business - Confirmed reviews ALL

There for Isuzu conference.

Dear Johnny, Thank you for the great score, we're so glad you enjoyed your stay while in town for the Isuzu conference. We also appreciate the additional ratings you shared on the rest of your stay, and they've all been noted as we continue to improve. We hope to welcome you back soon. Warm regards, William Anthony Guest Experience Executive

Customer review rating 5.0/5

Verna W. Couples - Confirmed reviews ALL

We had a 4 day stay here and it was so comfortable and relaxing. The Pullman recommended a Hair Specialist for my make-up and hair for our formal dinner we attended. Just loved relaxing in the bar area and watching the world go by - it was cold, wet and miserable outside.

Dear Verna, Thank you so much for the perfect score, we're delighted your 4 day stay was so comfortable and relaxing. It's lovely to hear our team could point you towards a hair specialist for your formal dinner, and that you enjoyed settling into the bar to watch the world go by on such a cold, wet day. As a returning guest, it means a lot that the hotel offered just what you expected. We hope to welcome you back soon. Warm regards, William Anthony Guest Experience Executive

Customer review rating 4.5/5

Yifan S. Friends - Confirmed reviews ALL

The location is pretty good and the staff are all very nice. Will choose Pullman East again when my next time in Melbourne!

Dear Yifan, Thank you for the great score, we're so glad the location, our friendly team and a comfortable stay with friends made such a good impression. It's wonderful to hear you'll be choosing Pullman East again on your next trip to Melbourne. We hope to welcome you back soon. Warm regards, William Anthony Guest Experience Executive

Customer review rating 3.0/5

Wayne M. Business - Confirmed reviews ALL

My room was filthy the lounge was stained and the room really needed a deep clean I didn’t feel comfortable touching anything. I was meant to have a king bed but it was 2 singles…. Disappointing!

Dear Wayne, Thank you for taking the time to share this, and please accept our sincere apologies. A room that felt dirty, with a stained lounge and a need for a deeper clean, is not the standard we hold ourselves to, and we understand why you didn't feel comfortable in the space. We're also sorry you received two single beds when you were expecting a king, and we've raised both the cleanliness and the bed configuration directly with the relevant teams. We also appreciate the additional detail you shared on the rest of your stay, and it's all been noted as we continue to improve. We hope to welcome you back to a much better experience soon. Warm regards, William Anthony Guest Experience Executive

Customer review rating 4.5/5

Shane H. Business - Confirmed reviews ALL

Isuzu Trucks conference for 3 days.

Dear Shane, Thank you for the great score, we're so glad the excellent location and large rooms made your three days in town for the Isuzu Trucks conference such a comfortable one. We also appreciate the additional ratings you shared on the rest of your stay, and they've all been noted as we continue to improve. We hope to welcome you back soon. Warm regards, William Anthony Guest Experience Executive

Customer review rating 5.0/5

Rebecca H. Families - Confirmed reviews ALL

All staff were amazing! Motel was very clean and location was perfect with tram stop out front!

Dear Rebecca, Thank you so much for the perfect score, we're delighted our amazing team, the spotless hotel and the perfect location with the tram stop right out front all made for such a great family stay. It's wonderful to hear everyone you met was so friendly and inviting. We hope to welcome you back soon. Warm regards, William Anthony Guest Experience Executive

Customer review rating 4.5/5

Brian S. Couples - Confirmed reviews ALL

The staff are very welcoming. The room was to our satisfaction. Great view. Good value.

Dear Brian, Thank you for the great score, we're so glad our welcoming team, your room, the great view and good value all made for such a great stay. We appreciate you mentioning the wind whistling through the gap in the door too, and we've passed this on to the team to look into. If it happens again, our team can bring up a door snake to help. We hope to welcome you back soon. Warm regards, William Anthony Guest Experience Executive

Customer review rating 5.0/5

Amanda M. Families - Confirmed reviews ALL

Perfect location when attending Rod Laver/Melbourne Park or MCG. Very clean, comfortable, modern accommodation and facilities. Very high level customer service received from all staff. Always love staying here.

Dear Amanda, Thank you so much for the perfect score, we're delighted the perfect location for Rod Laver Arena, Melbourne Park and the MCG, along with such clean, comfortable, modern accommodation and the high level of service from our team, all made for such a convenient family stay. It's always a pleasure to hear you love staying with us. We hope to welcome you back soon. Warm regards, William Anthony Guest Experience Executive

Customer review rating 1.0/5

Judy B. Solo - Confirmed reviews ALL

As above. Gaps in customer services and bedding.

Customer review rating 3.5/5

Matthew A. Couples - Confirmed reviews ALL

Excellent room and staff. The executive lounge is a very poor experience.

Dear Matthew, Thank you for taking the time to share your feedback, we're so glad our team and your room stood out. We're sorry the food and the Executive Lounge didn't match the standard you expected, and we've passed your comments on to the relevant teams to review. We also appreciate the additional detail you shared on the rest of your stay, and it's all been noted as we continue to improve. We hope to welcome you back soon. Warm regards, William Anthony Guest Experience Executive

Customer review rating 4.5/5

Amy B. Families - Confirmed reviews ALL

Stayed 1 night in a premium superior room (lovely view!) with 2 single beds with my daughter for a concert at Rod Laver arena. Comfortable beds, clean room and easy stroll to and from the venue. Highly recommend Pullman East Melbourne!

Dear Amy, Thank you for the great score, we're so glad your premium superior room with that lovely view, comfortable beds, cleanliness and the easy stroll to and from Rod Laver Arena all made for such a seamless stay with your daughter. We hope to welcome you back soon. Warm regards, William Anthony Guest Experience Executive

Customer review rating 3.5/5

Sandra D. K. Couples - Confirmed reviews ALL

Concierge and reception exceptional, friendly, welcoming and efficient despite the late hour of arrival. Rooms was clean, comfortable and well appointed. Kitchen clearly under pressure due to AFL finals. Variable service from wait staff.

Dear Sandra, Thank you for the feedback, we're so glad our concierge and reception team made such a warm, efficient welcome even at a late hour, and that you found your room clean, comfortable and well appointed. We'll do our best to identify the concierge who greeted you so we can pass on your thanks. We understand the kitchen and wait staff service felt under pressure during the AFL finals, and we appreciate you sharing it. We've also noted the additional detail you gave on the rest of your stay, and it's all been passed on to the relevant teams as we continue to improve. We hope to welcome you back soon. Warm regards, William Anthony Guest Experience Executive

Customer review rating 2.0/5

Emily G. Families - Confirmed reviews ALL

The room was not serviced on Saturday. Also the request I had also phoned ahead for one room to have split beds had been lost by the hotel and I had one room booked on a higher floor which was then allocated to a lower floor. I had not requested the two rooms to be next to each other so unsure why the hotel allocated the room on the lower floor or why I bothered communicating a request for the split beds for it to be ignored. I didn’t know of the fact we had adjoining rooms until the next day as I had booked the rooms and was delayed 2 hours in Sydney.

Dear Emily, Thank you for sharing this, and we're sorry to hear it. A room not being serviced on Saturday, along with your request for split beds being lost entirely, is not the attentiveness we aim for, and we're also sorry for the confusion around the room allocation and floor placement not reflecting what you'd arranged. We've raised all of this directly with the team to look into. We hope to welcome you back to a much smoother stay soon. Warm regards, William Anthony Guest Experience Executive

Customer review rating 5.0/5

Kathryn G. Business - Confirmed reviews ALL

Great stay for a work meeting. Lovely quiet room, with a great view.

Dear Kathryn, Thank you so much for the perfect score, we're delighted a lovely, quiet room with a great view made for such a fantastic stay for your work meeting. We hope to welcome you back soon. Warm regards, William Anthony Guest Experience Executive

Customer review rating 4.5/5

Ric N. Families - Confirmed reviews ALL

The stay was great The result not so good

Dear Ric, Thank you for the great score, we're so glad the stay for the AFL Grand Final was a great one, even if the result for Fremantle wasn't quite what you'd hoped for. We hope to welcome you back soon. Warm regards, William Anthony Guest Experience Executive

Customer review rating 5.0/5

Kerrie M. Business - Confirmed reviews ALL

Undercover parking on site is always a bonus. Friendly check in. Clean and comfortable guest room and a yummy breakfast in the hotel restaurant.

Dear Kerrie, Thank you so much for the perfect score, we're delighted the undercover onsite parking, friendly check in, a clean and comfortable room, and the tasty breakfast all added up to such a great stay. We hope to welcome you back soon. Warm regards, William Anthony Guest Experience Executive

Customer review rating 5.0/5

Daniel G. Couples - Confirmed reviews ALL

We came for a formal event, staff were attentive, rooms were excellently maintained and furnished, and we had a lovely stay.

Dear Daniel, Thank you so much for the perfect score, we're delighted our attentive team, beautifully maintained and furnished rooms, the great location and overall comfort all made for such a lovely stay for your formal event. We hope to welcome you back soon. Warm regards, William Anthony Guest Experience Executive

Customer review rating 4.0/5

Christina T. Couples - Confirmed reviews ALL

We had a very pleasant stay and felt extremely comfortable it was quite luxurious lunch in the bar was a disappointment the vegetarian toasted sandwich was not appetizing so we left and went to coffee shop on the street when we came home from the wedding we attended after 11 we had to drive through the car park four times taking 45 minutes to find a park they were obscured the city they were four parking spaces we could only see two having walked on foot around both levels, one was for a very small car and the other one was very very awkward getting to my partner 74 and he was feeling very stressed it having to attempt this car parking at midnight after a big day out and that was disappointing I let the reception know that evening and in the morning

Dear Christina, Thank you for the detailed feedback, we're glad the beautiful room and a comfortable, luxurious feel came through for most of your stay. We're sorry lunch in the bar didn't hit the mark though, particularly the vegetarian toasted sandwich, and we've passed this on to the kitchen team. We're also concerned about the parking situation late that night, driving around for 45 minutes trying to find a suitable spot, especially after such a big day, isn't the experience we want, and we understand how stressful that must have been for your partner. Worth knowing for next time, our concierge team is always available to assist with finding a suitable parking spot, so please don't hesitate to flag it with them should this come up again. We hope to welcome you back to a much smoother stay soon. Warm regards, William Anthony Guest Experience Executive

Other web-users rate our hotel

  • 1,470 reviews 9.3/10 Location
  • 2,326 reviews 8.3/10 Room
  • 2,476 reviews 8.6/10 Service
  • 12 reviews 4.1/10 WiFi
  • 743 reviews 8.4/10 Breakfast
  • 692 reviews 7.9/10 Amenities
  • 673 reviews 8/10 Cleanliness
  • 635 reviews 6.5/10 Food

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