Pullman Melbourne On the Park Hotel 5 stars

It was a very pleasant stay, the restaurant was extremely enjoyable for both dinner and breakfast. Bed was comfortable and the room was lovely. Thanks!

The staff were amazing! Food was good and bar area was nice. The rooms need updating including bathrooms and hallways. Even as simple coat of white paint and update light fittings in hallway would lift it. Bathrooms definitely need updating - whilst clean they are stained yellow, rooms are a good size but need updating in terms of paint and colour - change the scheme to be in line with downstairs. It was well-located.

The rooms are very nicely situated; having the means to make coffee and the use of a small refrigerator is so convenient.

5 days for Aussie Open

Room was lovely ... Restaurant and bar menu excellent ... couldn’t fault food .. Great to come back to after a long day ... very relaxing , friendly atmosphere

Brief 2 night business trip, plus saw the Harry Potter stage play Thursday/Friday night. Excellent stay.

Comfortable bed dark room.

The dinning room and staff amazing thank you

Look at city areas & Gardens.

Exceptional service from DJ and Lex at the Pullman. I dont think you could find two gentleman who exemplified the ethos of the Pullman five star experience. Lex was able to accommodate an early check in, and hand delivered our access card to us while we were waiting in the lounge. DJ was very attentive and friendly to myself and my partner in the executive lounge, ensuring that we felt welcomed and were content. Both their skills in customer service go above and beyond and I hope they get recognised for this as they truly made our stay that much more memorable.

Really enjoyable and excellent location for the tennis .

Year in and year out, the Pullman (nee Hilton) provides the perfect solace from the Australian Open daily frenzy of my work. From Don at the front door to all of the Lounge team(especially this year's turbaned leader!) and a very "receptive" Reception, there is every reason to be extremely proud of the entire operation. Excellent nibbles and the "occasional" vodka tonic means most evenings I can skip going out for dinner in Melbourne, which of course saves on my business costs! Wish I found time to use the outdoor pool but it is nice to know it is an available bonus. All in all, perfection personified.

The weekend started exceptionally. Teri who checked us in was exceptional, even though we had problems with the red balloon voucher I had used for first night. She was patient and apologetic. Vadana who later helped us to extend our stay to a second night also very good. The room was clean and neat. All good so far. Breakfast next morning was ordinary. Food quality poor and in many cases very little left. I went to coffee machine and waiting staff asked what I would like, and told me to take a seat and they would bring it over. Almost ten minutes later I returned to find two coffees still sitting in machine and wait staff were serving elsewhere. Another member of staff came to check on me, apologised and then brought over the same coffees....no offer o make fresh. It was cold and both my wife and I did not drink. I then went to pour a juice, and half way through drinking noticed my glass was dirty....appeared to have remnants of fruit stuck to inside from a previously freshly juiced drink. We decided to change our plans for the evening and not eat at restaurant and to go out. We debated returning for breakfast next morning, however understanding this was included in room, we decided to go ahead. When we went to check out, my bill was higher than expected. When I queried I was informed there was a charge of $78 for breakfast. I explained on check in I had been told breakfast was included, however wasn't for second night. This had not been explained to me either at time of check in, nor when we attended for breakfast that morning. Had it been explained, we would have politely declined and gone out for breakfast. I expressed dissatisfaction and was told they could waive 50% of the breakfast. I explained again I was not happy to pay for breakfast given I had not been informed and to be honest the breakfast was not worth is. It was then waived. Finally, you have a sign at reception about a 1.3% surcharge. I paid using my debit card, yet it has been processed as a credit card and hence incurred the surcharge, even though the notice mentions you can avoid this by using EFTPOS. I'm not so concerned about the minor charge, but again it is more about the lack of care and attention to detail which could have made a difference. Attentnion to detail which extends to the email I received for this feedback.....my name is spelt incorrectly. I do hope you find this feedback useful.

Disappointing. Whilst waiting for our room to be cleaned, we ordered cocktails to kick start our weekend away at the tennis. After 30 minutes and one follow up (when we ordered some food) the cocktails arrived. Our drinks arrived after our food. There was further disappointment when we arrived at our allocated room - a garden view it was not. To your staffs credit after we complained we were offered two other rooms and if they were not to our satisfaction a full refund would be provided. The rest of our stay was fine.

Professional customer service experience during the three night stay