Pullman Melbourne On the Park Hotel 5 stars

Name: Pullman Melbourne On the Park
Address: MELBOURNE, 3002, AUSTRALIA
Telephone: (+61)3/94192000
Rating: 4.3

Customer review rating 4.3/5 20,088 reviews

ALLSAFE approved hotel

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+ 25 Services

Pullman Melbourne On the Park Hotel

Hotels combining lifestyle and design, for business and leisure

We look forward to welcoming you to the Pullman Melbourne On the Park hotel. Should you have any questions before or during your stay, please contact us on erkin.aytekin@accor.com or +61 418 228 306

Mr Erkin AYTEKIN, Hotel Manager

Pullman Melbourne on the Park stands on the threshold of Melbourne's business, dining, sports and cultural precincts. This 419-room landmark hotel sits alongside Fitzroy Gardens and adds a dash of history to its thoroughly contemporary style.

Be inspired by Melbourne's creative thinkers and innovation only minutes away by tram or train. Take a refreshing walk through Fitzroy Gardens, or step across the road to reach the MCG, Rod Laver Arena and Melbourne and Olympic Parks

Hotel extras

Located opposite the iconic Melbourne Cricket Ground and sporting precinct.
Seven minute walk to Melbourne's bustling CBD.
Free Wi-Fi & 24-hour room service
"Swimming pool, relaxation services, and fitness centre "
International & local cuisine offered at restaurant and bars

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Pullman Melbourne On the Park

192 Wellington Parade
3002 melbourne
australia

Tel: +61394192000

Fax: (+61)3/94192001

Check-in from 14h00

Check out up to 11h00

By plane
TULLAMARINE At 24km / 14.91 miles
By train
FLINDERS STREET At 1km / 0.62 miles

GPS :-37.815558, 144.983195

Hotel services

THE CLIVEDEN BAR & DINING

The Cliveden Dining presents fresh local produce in Mediterranean and European-inspired cuisine. Experience a modern a la carte menu celebrating the rich diversity of Melbourne's renowned culinary heritage.

Services in the hotel and nearby

Check-in from 14h00 - Check out up to 11h00

In summary

Swimming pool
Car park
Restaurant
Wheelchair accessible hotel
Well-being
Air conditioning
Wi-Fi
Breakfast
Bar
Meeting rooms

One Restaurant
One Bar
Breakfast
- Buffet Additional charge
Room service
- Cold snacks
- Hot meals

11 Meeting rooms
Business Center
- Self service business center

Wheelchair accessible hotel

Hotel informations
- 419 rooms
- 2 rooms for people with reduced mobility
- No family room
- No connecting room
- 419 non-smoking rooms
- 20 floors
Languages spoken at the hotel
Lounge
- Executive Lounge
Laundry / Valet Services
- Dry cleaning / Ironing
Wi-Fi
- High speed transmission line Additional charge
- WiFi in the communal areas Additional charge
- High Speed WiFi Additional charge
- WiFi at the hotel Additional charge
- High Speed internet Additional charge
Air conditioning
- Air Conditioning
Reduced mobility Facilities
100% Non Smoking Property
Check In & Check-out facilities
- Express check-out
Porter
- Porter
Concierge
- Concierge
Safe deposit box at reception
- Safe deposit box at reception
Currency exchange
- Currency exchange

Hotel Parking Additional charge
- On site
- 215 parking spaces
- Private
- Electric car recharging units 3,7 kVA
- Valet parking
Hotel Parking Additional charge
- On site
- 215 parking spaces
- Private
- Electric car recharging units 3,7 kVA
- Valet parking
Hotel Parking Additional charge
- On site
- 215 parking spaces
- Private
- Electric car recharging units 3,7 kVA
- Valet parking

Outdoor Pool Currently unavailable
- Outside
- On site
Fit Lounge Currently unavailable
- On site

Our accommodation(s)

SUPERIOR ROOM, 1 King or 2 Single Beds

Accessible room

Max. number of persons: 2
Area: From 28 m² / 301 sq ft
Views: City View, Park view *

Subject to availability

Wireless internet in your room
High speed internet
Bathrobe
Slippers
Coffee/tea making facilities(...)

SUPERIOR ROOM, 2 Double Beds

Max. number of persons: 3
Area: From 28 m² / 301 sq ft
Views: City View, Park view, Garden View *

Subject to availability

Wireless internet in your room
High speed internet
Bathrobe
Slippers
Coffee/tea making facilities(...)

PREMIUM SUPERIOR ROOM, 1 King or 2 Single Beds, High floor with views

Max. number of persons: 2
Area: From 28 m² / 301 sq ft
Views: City View, Park view, Garden View *

Subject to availability

Wireless internet in your room
High speed internet
Bathrobe
Slippers
Coffee/tea making facilities(...)

DELUXE EXECUTIVE ROOM, 1 King or 2 Single Beds, Lounge Access, High Floor Views

Max. number of persons: 2
Area: From 28 m² / 301 sq ft
Views: Park view, Garden View, City View *

Subject to availability

Wireless internet in your room
High speed internet
Bathrobe
Slippers
Nespresso machine(...)

Your meetings and events

Our meeting rooms

Number of meeting rooms: 18
Maximum size: 707 m²
Maximum capacity: 1000 people
Maximum banquet capacity: 510 people

Find out more

Recharged after lockdown

ss0bey 04/08/2021 TripAdvisor review

It was so good to get out of the house after Lockdown 5 and stay at Pullman Melbourne on the Park. From when we checked in to our departure we were spoilt with our luxurious stay. The incredibly friendly staff were so happy to have patrons again, leaving us feel like royalty. Our two night escape was just what we needed to recharge our batteries. Thanks Pullman Melborne.

Dear Guest, We very much appreciate your comments regarding your stay with us at Pullman Melbourne on the Park. It is always a pleasure to receive positive feedback. I will share your comments with our Front Office and Food & Beverage teams.. At Pullman we pride ourselves on our customer service so it is extremely pleasing that you were happy with not only the location but our staff throughout your stay. Thank you again for sharing your experience, and we hope your next visit will be even more enjoyable than this one. In the meantime please do stay safe and healthy. We miss our guests and can't wait to make you feel like Royalty again real soon. Sincerely, Erkin Aytekin General Manager

Enjoyable Stay

B3721JIbrettm 18/07/2021 TripAdvisor review

Room upgrades are quite nice and although Club lounge closed it was compensated by amazing customer service from Downstairs Cliveden bar team. special mention to Julia and her sister whose name escapes me both being with Hotel for 25yrs +. best service have had at Accor hotels and credit to them. Am platinum member so have stayed at Accor a lot and regularly write reviews.

We very much appreciate your comments regarding your stay at the Pullman Melbourne On the Park. It is always a pleasure to receive positive feedback, especially when it comes to our team members. I have provided both Agnes and Julia a copy of your review to further acknowledge their ongoing outstanding customer service. They are valued members of our team and we are thrilled to receive this feedback. We look forward to welcoming you back on your next visit to Melbourne at which time our Executive Lounge on the 18th floor is expected to be completed as we finalise the finishing touches to its renovations to match our new rooms. We have now added even more features to our rooms that we are confident will further enhance your experience on your next stay. On behalf of our team, please stay safe, healthy and we thank you for your ongoing loyalty to not only our hotel but the Accor group.

Well located for the MCG

Ross U. Couples - 15/07/2021 Confirmed reviews ALL

No fridge was disappointing & no offer of milk. Light switches were very hard to see and didn’t operate properly. The shower was very hard to get the right temperature. Overall I was very disappointed as I have stayed at this hotel a lot of times since I was 21

Dear Ross, Thank you for taking the time to tell us about your experience at the Pullman Melbourne On the Park. I am sorry that your experience did not meet yours or our expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I will be following this up with our team in the coming days and a representative of the Hotel will be in contact with you to discuss it further. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. We thank you again for not only your time but your ongoing loyalty as a valued ALL Member. Sincerely, Erkin Aytekin General Manager

Great experience

Kevin Solo - 14/07/2021 Confirmed reviews ALL

Nice modern rooms and facilities. Latest upgrades are very nice and stay was very comfortable. Staff were incredibly friendly and hospitable.

Dear Kevin, We very much appreciate your comments regarding your recent stay at the Pullman Melbourne On the Park. It is always a pleasure to receive positive feedback especially from our valued ALL Members, thank you for your ongoing loyalty. I have shared your feedback with Mardi, Mathew and Lex, it is extremely pleasing to receive these type of comments as we constantly strive to improve upon our guest experience when staying with us. We are delighted to unveil our newly renovated rooms and glad you enjoyed the new room features. We will continue to add the finishing touches in the coming months, which we are confident will make our rooms even more comfortable, making for a great stay. Thank you again for sharing your review, and we hope your next visit will be as pleasant as the previous one. Stay Safe and all the best until we see you back again. Sincerely, Erkin Aytekin General Manager

Located opposite the MCG, beautiful newly refurbed rooms.

Amanda Couples - 13/07/2021 Confirmed reviews ALL

Was very excited to stay at the newly rennovated Pullman on the Park and was not disappointed. The rooms are stunning! So new and comfortable.

Dear Amanda, We very much appreciate your comments regarding your recent stay at the Pullman Melbourne On the Park. It is always a pleasure to receive positive feedback especially from our valued ALL Members, thank you for your ongoing loyalty. We are delighted to unveil our newly renovated rooms and glad you enjoyed the new room features. We will continue to add the finishing touches in the coming months, which we are confident will make our rooms even more comfortable, making for a great stay. Thank you again for sharing your review, and we hope your next visit will be even more enjoyable than this one. Stay Safe and all the best until we see you back again. Sincerely, Erkin Aytekin General Manager

Excellent room but an unfinished renovation

Justin Couples - 13/07/2021 Confirmed reviews ALL

The Loacation was excellent the service was also amazing. The room seemed unfinished, the fridge cavity was empty, there is a kettle yet it doesn't fit under the tap to fill it up. Due to not having a fridge there was no milk for coffee, the privacy glass in the bathroom didnt work. This was only a few things we noticed, again an excellent location, excellent service it just seemed the final touches hadn't been completed.

Dear Justin, Thank you for taking the time to tell us about your recent experience at the Pullman Melbourne On the Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies for the issues encountered with your allocated room. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I will investigate and find out why those items were not correctly installed in your room prior to your arrival to ensure it doesn't happen again. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. I would be happy to offer a complimentary room upgrade or parking on your next booking and hope you will give us the chance to show you the Pullman standards that we expect of ourselves. Please stay safe, healthy and we hope to see you again. Sincerely, Erkin Aytekin General Manager

Good stay. Satisfied with food served in the restaurant

Udaya A. Couples - 06/12/2020 Confirmed reviews ALL

Bathroom need an upgrade Room was clean and in satisfactory condition Front desk was very helpful

Dear Udaya, We very much appreciate your comments regarding your recent stay at the Pullman Melbourne On the Park. It is always a pleasure to receive positive feedback. I will share your comments with our Front Office team. I am pleased to advise that we have listened to our guest feedback and taken the decision to now close the hotel temporarily to speed up our room renovation project. We will re-open in 2021 with each every room within the Hotel receiving a complete makeover, including upgraded bathroom facilities which we are all very excited for. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than this one when we re-open next year. In the meantime have a great festive season, please stay safe and healthy. Sincerely, Erkin Aytekin General Manager

Lovely weekend away

Sandy J. Couples - 06/12/2020 Confirmed reviews ALL

My partner & I had a lovely stay at the Pullman on the Park. We have stayed here before and it never disappoints. Thrilled to see the hotel is getting a make over, we will definitely be back upon reopening. Only one negative, we stayed on the last night before the hotel closed for the make over, I rang to see if I needed to pay to upgrade to a corner room as it was a special weekend for us. I have a gold membership and generally we are upgraded to the next room level. I really wanted a bath tub given the pool and spa area was closed for renovations. I was told to pay the $100 upgrade as the hotel was full. Given the hotel was closing the following day, and many floors already under renovation, there were not many people in the hotel, we only saw a handful of people. I think the information I was given was a little unfair, I believe the hotel should look after patrons better especially Accor members.

Dear Sandy, We very much appreciate your comments regarding your recent stay at the Pullman Melbourne On the Park. I would firstly like to thank you for your ongoing loyalty as one of our valued ALL Gold Members. I want to reassure you that we definitely do value your loyalty. I would like to apologise for the way information regarding room availability was communicated to you, it is disappointing to hear and I will ensure this is not repeated moving forward by speaking directly with our Front Office team. We will always strive to provide a complimentary room upgrade for our members, so this is something you should expect for your ALL Gold status moving forward. Thank you again for sharing your experience, and we hope you will return to stay with us again once we re-open in 2021 so we can improve upon this experience. We are excited about the room renovation and upgrade of the facilities and can't wait to share them with our guests. In the meantime, from all of us here at Pullman Melbourne on the Park we would like to wish you and your family all the very best for the festive season. Please stay safe and healthy. Sincerely, Erkin Aytekin General Manager

Disappointing

Blake Friends - 05/12/2020 Confirmed reviews ALL

Hi Simon, Thank you for the opportunity to provide feedback on my stay at the Pullman on the Park, Melbourne. Reservation: JVBSCPKT Room: 910 Check in: 26 Nov 20 Check out: 28 Nov 20 I was disappointed to be woken at 0700 on Saturday morning to the sound of construction. I was not aware that construction would be occurring that early on the weekend and most definitely would have not booked if that was the case, considering checkout is 1100. It should be made clear to your customers either on the website or via email prior to the booking that construction would be occurring. On checkout, it was disappointing that Mathew brushed off my concerns and was not sympathetic, explaining it is outlined on the Accor website "right at the bottom" that construction is occurring. (To which I still can not find) Furthermore, the construction vehicles were partially blocking the exit where the boom gate operates. Due to this I had to do a 3 point turn on leaving and consequently the boom gate connected with the back of my car. It was a disappointing end to a long needed getaway to celebrate a birthday and sadly I will never stay at the Pullman again. Please feel free to call me to discuss further if necessary. Regards, Blake

Dear Blake, Thank you for taking the time to tell us about your experience at the Pullman Melbourne On the Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies on behalf of our entire team. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us as we clearly fell short on this occasion. I have discussed the concerns and issues identified in your review with our Management team, rest assured that a member of that team will make contact with you in the coming week to discuss these further, if they haven't already. We have now temporarily closed the Hotel to focus on our room renovation project, which will be completed in 2021. We are excited about the upgrades that are being made and hope that you will stay with us once we do re-open so we can show you the service you have come to expect from our team here at Pullman Melbourne on the Park. I would like to wish you all the very best for the festive season, please stay safe and healthy. Sincerely, Erkin Aytekin General Manager

very friendly and helpful staff, and clean attactive room

Kerry M. Couples - 03/12/2020 Confirmed reviews ALL

excellent

Dear Kerry, We very much appreciate your comments regarding your recent stay at the Pullman Melbourne On the Park. I would like to take this opportunity to thank you again for your loyalty as one of our valued ALL Silver members. It is always a pleasure to receive positive feedback. I will share your comments with our teams as it will be a timely boost in what has been a challenging year for us all. We have now temporarily closed the Hotel to expedite the room renovation project we have underway. Each and every room within the hotel will be completely upgraded with a major focus on bathroom upgrades. We are excited at what the new year will bring and can't wait to reopen in 2021 to welcome back our valued guests yet again. Thank you again for sharing your experience, and we hope your next visit will be even more enjoyable than this one. In the meantime on behalf of all of us here at Pullman on the Park we wish you the very best for the festive season, please stay safe and healthy. Sincerely, Erkin Aytekin General Manager

Andrew S. Couples - 01/12/2020 Confirmed reviews ALL

Considering covid and the renovations in progress it was still a good stay and the staff were great as always. I look forward to seeing the finished product.

Dear Andrew, We very much appreciate your comments regarding your recent stay at the Pullman Melbourne On the Park. I would like to also take this opportunity to thank you for your loyalty as one of our valued ALL Gold Members. I am pleased to hear you enjoyed your stay with us. I would like to apologise again for any issues or inconvenience caused by the renovations we currently have underway. We have now temporarily closed the hotel to upgrade each and every room with a fresh, modern design and improved facilities to address previous guest feedback,. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than this one. We are excited and look forward to welcoming you back when we re-open in 2021 with the same friendly Pullman on the Park team and service you have come to expect. All the very best for the remainder of 2020, best wishes from all our team for the festive season, please stay safe and healthy. Sincerely, Erkin Aytekin General Manager

Luxurious with Great Service

Nathan Couples - 01/12/2020 Confirmed reviews ALL

We had a great stay for our anniversary, the staff were very friendly and added a lot of care and extra things which really helped make the night special. Great rooms and location, really happy with our stay.

Dear Nathan, We very much appreciate your comments regarding your stay at the Pullman Melbourne On the Park last week. It is always a pleasure to receive positive feedback, we truly hope that your anniversary was an enjoyable experience that you will be able to look back on in the years to come. Our team was delighted to be a part of your celebrations. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than this one. We are excited and look forward to welcoming you back when we re-open in 2021 with the same friendly Pullman on the Park team and service you have come to expect. All the very best for the remainder of 2020, best wishes from all our team for the festive season, please stay safe and healthy. Sincerely, Erkin Aytekin General Manager

Comfortable. Helpful staff. Very comfortable.

David A. C. M. Business - 30/11/2020 Confirmed reviews ALL

We have previously enjoyed Pullman on the Park, Melbourne, Australia. This time was no exception.

Dear David and Carol, We very much appreciate your comments regarding your stay at the Pullman Melbourne On the Park. I would also like to take this opportunity to thank you for your loyalty as one of our valued ALL Silver members. It is always a pleasure to receive positive feedback. I will share your comments with our Front Office team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As you would have noticed we are currently renovating our guest rooms throughout the Hotel. We are closing later this week so we can speed up these works and upgrade each and every room within the Hotel based on feedback collected from our guests, with a new and improved design. We are excited to be reopening in 2021 and look forward to welcoming you back again then. In the meantime from all our team here at Pullman we wish you the very best for the festive season, please stay safe and healthy. Sincerely, Erkin Aytekin General Manager

Good Stay

Roland S. Business - 30/11/2020 Confirmed reviews ALL

I would like to state that overall i was very happy with my stay - I do feel though as a Diamond member that i could have been allocated a better room, Also the renovation noise was directly outside my room at 8am on Saturday which did make it hard to relax - I could not even hear the TV at some stages.

Dear Roland, We very much appreciate your comments regarding your stay at the Pullman Melbourne On the Park. I would like to acknowledge and thank you for your loyalty as one our valued ALL Diamond Members, your business is greatly appreciated. It is always a pleasure to receive feedback especially from our Diamond members, thank you again for your time. I would like to apologise for the construction noise that has impacted your stay on this occasion. I also regret that we weren't able to offer you one of our Superior Suites for this stay, at the time of your stay unfortunately we didn't have any Suites available so we allocated your room on the highest floor possible and as far away from lifts. I would like to confirm this isn't our usual practice and for future stays, you should expect a complimentary upgrade in line with your membership and loyalty status along with access to our Executive Lounge. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than this one. We are excited and look forward to welcoming you back when we re-open in 2021 with the same friendly Pullman on the Park team and service you have come to expect along with our upgraded facilities. All the very best for the remainder of 2020, best wishes from all our team for the festive season, please stay safe and healthy. Sincerely, Erkin Aytekin General Manager

Noisy over priced

Deb Couples - 29/11/2020 Confirmed reviews ALL

Hi We stayed at the Pullman 26th November 2020. We have stayed many times in the past for medical appointments and have been happy with the standard of the hotel and service. I completed online checkin to save time which seemed to delay the whole check in experience. The first staff member who attended to us had her mask on but did not cover her nose. She appeared to have some trouble with checking us in so another staff member took over. During this time we were informed that works were occurring at the building. We were not informed of any works being carried out until this time. So we felt we had no option and decided 8am was reasonable time for building noises. We went to our room and the air conditioner made significant loud noises to wake you up several times during the night and then we had the noising grinding works commenced at 7.30am I believe that this was totally unacceptable We paid $200 for a less than satisfactory experience and was planning to book again fir Monday night. We have now found a tribeca serviced apartments in albert st for $92 a night that look to be 100% improvement on the accommodation we were provided with last night. I understand that works have to be carried out, but believe we should have been provided with this information when we booked and it should also have been a reduction on the price

Dear Debbie, Thank you for taking the time to tell us about your experience at the Pullman Melbourne On the Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies on behalf of our entire team. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us as we clearly fell short on this occasion. I have discussed the concerns and issues identified in your review with our Management team, rest assured that a member of that team will make contact with you in the coming week to discuss these further, if they haven't already. We have now temporarily closed the Hotel to focus on our room renovation project, which will be completed in 2021. We are excited about the upgrades that are being made and hope that you will stay with us once we do re-open so we can show you the service you have come to expect from our team here at Pullman Melbourne on the Park. I would like to wish you all the very best for the festive season, please stay safe and healthy. Sincerely, Erkin Aytekin General Manager

comfortable stay however...

Lisa Families - 29/11/2020 Confirmed reviews ALL

Comfortable stay with upgrade to twin rooms due to renovations. Everything was lovely except the works noise commenced at 0745 despite the desk stating it would commence at 8am on both days of our stay. This was raised however no change noted. The shower leaked and sprayed water on to the back wall of the room making the shower mediocre for this standard of hotel. I understand the renovations are occurring on the bathrooms so appreciate this is being rectified. The bar staff were great as were all staff I encountered as usual. Despite issues I will stay again due to the friendliness and comfort of this hotel

Dear Lisa, We very much appreciate your comments regarding your recent stay at the Pullman Melbourne On the Park. I would like to also take this opportunity to thank you for your ALL loyalty as one of our valued Silver Members. It is always a pleasure to receive positive feedback. I have shared a copy of your feedback with Cindy as well as our Cliveden Bar team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would like to take this opportunity to apologise again for the disruption to your stay by the renovation works. Although too late for your stay, rest assured this has since been rectified to avoid further disruption. We have made the decision to close the Hotel temporarily so we can speed up the upgrade works on all our guest rooms. We are confident that when we re-open in 2021 you will be as excited as we are about the changes that are being made. Thanks again for your time, we look forward to improving upon this stay when we welcome you back next year. In the meantime please ensure you stay safe and healthy and enjoy the remainder of 2020 including the upcoming festive season. Sincerely, Erkin Aytekin General Manager

good location. Rooms are dated.

Damien B. Couples - 25/11/2020 Confirmed reviews ALL

Very Happy with the staff. Great location. Rooms were dated and the shower head had pieces coming off it. Bed was very comfortable.

Dear Damien, We very much appreciate your comments regarding your stay at the Pullman Melbourne On the Park. I would also like to thank you for your loyalty as one of our ALL Silver members. It is always a pleasure and important to receive feedback as we strive to continuously improve the quality of our services. I will be sure to pass on your comments to our Front Office team regarding their service to you during your stay. I would like to apologise for the condition of the bathroom impacting your stay. We have recently commenced renovations within the hotel to upgrade the furniture and design in all rooms, with a major focus being on a brand new bathroom design. Once completed we are confident that all rooms within the Hotel will offer the highest quality and comfort, addressing the guest feedback we have collected from our reviews. Thank you again for sharing your experience, and we hope you will give our team another chance when we re-open in 2021 to improve upon this experience. We are excited about the changes and can't wait to welcome back guests in the New Year. In the meantime all the very best for the remainder of 2020. Sincerely, Erkin Aytekin General Manager

Nice views

Jessie C. Families - 24/11/2020 Confirmed reviews ALL

Our stay was mostly pleasant. Only a few issues. The sofa bed was extremely uncomfortable and the springs could be felt in the mattress. The windows were extremely dirty which did effect the view quite a bit. It was clean and well situated, I just expected a little more extras with a suite.

Dear Jessica, We very much appreciate your comments regarding your stay at the Pullman Melbourne On the Park. It is always a pleasure and important to receive feedback as we strive to continuously improve the quality of our services. I would like to apologise for the sofa bed being uncomfortable and impacting your stay. We have recently commenced renovations within the hotel to upgrade the furniture and design in all rooms. Once completed we are confident that the suites will offer the highest quality and comfort. It is also due to these works that the windows weren't up to the expected clear standard you should expect, I hope this didn't impact your stay too much. This isn't something you should expect in the future when staying with us. Due to the government restrictions we aren't currently permitted to offer a mini-bar in the rooms so again I apologise as this is something we would usually provide in each and every room of the Hotel. Thank you again for sharing your experience, and we hope you will give our team another chance when we re-open in 2021 to improve upon this experience. In the meantime all the very best for the remainder of 2020. Sincerely, Erkin Aytekin General Manager

Amazing welcome and services

L. V. Couples - 23/11/2020 Confirmed reviews ALL

Thank you to everyone (Sonia, L.,Mathew,Lexi,Andrey). We received a very warm welcome from everyone from our arrival. Wedding reception was fantastic,we all had a great time. So looking forward to seeing you again some time next year and to see all new rooms. Missing you guys and again thank you for your hospitality. L. and Ashley

Dear L., We very much appreciate your comments regarding your stay at the Pullman Melbourne On the Park last week. It is always a pleasure to receive positive feedback. I will share your comments with our team members in our Front Office and Cliveden Bar & Dining. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to seeing you back at the Hotel in the New Year once we have completed our room renovation upgrades. All the very best for the remainder of 2020 including the festive season, please stay safe and healthy. Sincerely, Erkin Aytekin General Manager

Staff were great

Yondi Couples - 23/11/2020 Confirmed reviews ALL

Staff allowed us to check in early when we arrived and that was really helpful. Staff at the restaurant (Andre, Arun) were both very friendly and helpful. We enjoyed our stay there, despite the renovation work going on. Car parking was easy. Location is great too and loved the garden across the road.

Dear Yondi, We very much appreciate your comments regarding your recent stay at the Pullman Melbourne On the Park. It is always a pleasure to receive positive feedback. I will share your comments with our teams as well as both Andrey and Arun. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than this one. The next time you do stay with us our Hotel guest rooms will be fully renovated, something our team are very excited about. All the very best for the remainder of 2020. Sincerely, Erkin Aytekin General Manager

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