Pullman Melbourne On the Park Hotel 5 stars

Customer review rating (ALL Rating) 4.3/5 20,124 reviews

ALLSAFE approved hotel

Information message

Pullman Melbourne On The Park
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+ 23 Services

Hotel extras

  • Located opposite the iconic Melbourne Cricket Ground and sporting precinct.

  • Seven minute walk to Melbourne's bustling CBD.

  • Free Wi-Fi & 24-hour room service

  • "Swimming pool, relaxation services, and fitness centre "

  • International & local cuisine offered at restaurant and bars

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Pullman Melbourne On the Park

192 Wellington Parade
3002 melbourne
australia

Fax: (+61)3/94192001

Check-in from 14h00

Check out up to 11h00

  • By plane

    TULLAMARINE At 24km / 14.91 miles

  • By train

    FLINDERS STREET At 1km / 0.62 miles

GPS:-37.815558, 144.983195

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

THE CLIVEDEN BAR & DINING

The Cliveden Dining presents fresh local produce in Mediterranean and European-inspired cuisine. Experience a modern a la carte menu celebrating the rich diversity of Melbourne's renowned culinary heritage.

Our accommodation(s)

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 18

  • Maximum size: 707

  • Maximum capacity: 1000 people

  • Maximum banquet capacity: 510 people

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Our guest reviews for
Pullman Melbourne On the Park

100% genuine reviews from our guests

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ALL Rating 4.3/5

20,124 reviews

TripAdvisor Rating 4.0/5

1,441 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Great Stay

Customer review rating 5.0/5

Christian Families - 10/01/2022 Confirmed reviews ALL

Well located, excellent helpful staff, ample car park and excellent food.

Dear Christian, We very much appreciate your comments regarding your recent stay with us here at the Pullman Melbourne On the Park. Let me also take this opportunity to thank you for your ongoing loyalty as one of our valued ALL Gold Members. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services following our room renovation project. I have made a note on your profile for your next stay with us to allocate a different room number as our 02/03 rooms have a slightly different wardrobe configuration then some of the other rooms down the floor, which I feel may better suit your needs. Thank you again for sharing your experience, and we hope your next visit will be even more enjoyable than this one. All the very best for 2022, please stay safe & healthy! Sincerely, Erkin Aytekin General Manager

Gorgeous rooms

Customer review rating 4.5/5

Ja… Solo - 10/01/2022 Confirmed reviews ALL

I loved my stay at the Pullman on the Park. The staff were incredibly lovely, and the room was absolutely stunning. The views of the park and the city were fabulous. The attention to detail in the newly renovated rooms was impeccable. From the lighting, to the bathroom configuration, to the modern electronic appliances, it was fantastic. As always, the bed and pillows were second to none. The sauna was great, but it's a shame the spa was out of action. The location isn't as central as other city hotels, but it's a nice stroll through the park. The food at the restaurant was very good, but unfortunately the vibe was a bit dead in the evening. The in the restaurant went out of their way to give fantastic service though.

Dear James, We very much appreciate your comments regarding your recent stay with us here at the Pullman Melbourne On the Park. Let me also take this opportunity to thank you for your ongoing loyalty as one of our valued ALL Gold Members. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services following our room renovation project. I have also sent a copy of your comments to the team members you have identified to act as encouragement for their great work. I also note your feedback about our Food & Beverage options, with a fresh team we will be working hard to ensure our quality continues to improve this year and beyond. Thank you again for sharing your experience, and we hope your next visit will be even more enjoyable than this one. All the very best for 2022, please stay safe & healthy! Sincerely, Erkin Aytekin General Manager

Great stay great location

Customer review rating 5.0/5

Nick B. Solo - 06/01/2022 Confirmed reviews ALL

It was fantastic

Dear Nick, We very much appreciate your comments regarding your recent stay with us here at the Pullman Melbourne On the Park. Let me also take this opportunity to thank you for your ongoing loyalty as one of our valued ALL Gold Members. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services following our room renovation project. Thank you again for sharing your experience, and we hope your next visit will be even more enjoyable than this one. All the very best for 2022, please stay safe & healthy! Sincerely, Erkin Aytekin General Manager

Great Location

Customer review rating 4.5/5

Shaun Families - 05/01/2022 Confirmed reviews ALL

Clean neat tidy. Good food and great location

Dear Shaun, We very much appreciate your comments regarding your recent stay with us here at the Pullman Melbourne On the Park. Let me also take this opportunity to thank you for your ongoing loyalty as one of our valued ALL Gold Members. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services following our room renovation project. I do take note of your feedback on the coffee. Please note that on your next stay with us I would be pleased to offer a couple of complimentary coffees (or if you prefer a wine/beer) made by one of our Baristas in the Bar to make up for the disappointing product you received on this stay. I will make a note of this on your guest profile now. Thank you again for sharing your experience, and we hope your next visit will be even more enjoyable than this one. All the very best for 2022, please stay safe & healthy! Sincerely, Erkin Aytekin General Manager

Fantastic stay for the cricket

Customer review rating 4.5/5

Caitlyn J. Couples - 04/01/2022 Confirmed reviews ALL

We checked in for two nights as we had tickets for the cricket. The recent renovations were impressive, and the view was spectacular! The bed was comfortable and the staff were friendly. We were a bit shocked by the cost of parking, but that’s probably more on us, as where we used to live, parking was included in a hotel stay and we just assumed the same. I would have thought for the extra cost of valet, the car may have had a wash on the outside, but again, that’s coming from our experience of no cost for parking when staying at the hotel. Excellent stay overall and big thanks to the whole team.

Dear Caitlyn, We very much appreciate your comments regarding your recent stay with us here at the Pullman Melbourne On the Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services following our room renovation project. I take on board your feedback about the Valet Parking services we offer. I will be addressing this with our Chief Concierge and Executive Assistant Manager to improve upon our offering to our guests moving forward. Thank you again for sharing your experience, and we hope your next visit will be even more enjoyable than this one. All the very best for 2022, please stay safe & healthy! Sincerely, Erkin Aytekin General Manager

My stay

TripAdvisor rating 5.0/5

trevorshanghai Family - 04/01/2022 TripAdvisor review

very good efficent staff who were very helpful . Small problem were fixed quickly but very limited food options of a vegatarian . Need to cater for all people but very good ocations for attending New year functions

Dear Trevor, We very much appreciate your comments regarding your recent stay with us here at the Pullman Melbourne On the Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services following our room renovation project. I have made a note of the feedback about the Vegetarian options and I apologise that the menu was so limited during your stay. We will continue to expand the menu and I have asked that both Vegetarian, Vegan and Gluten Free options are increased as we return back to normal operations in the coming months. Thank you again for sharing your experience, and we are confident your next visit will be even more enjoyable than this one. All the very best for 2022, please stay safe & healthy!

Christmas vacation

TripAdvisor rating 5.0/5

colbowrights 04/01/2022 TripAdvisor review

A most enjoyable stay at Pullman on the Park for the Christmas-New Year break. Check in on arrival was simple and our room immediately available On entering our room we found it fresh and well presented and ready for our stay.  The room and subsequent servicing were a credit to the housekeeping team. All members of the team were well presented, polite and ready to assist. The Concierge team looked after our vehicle and were always efficient in having it available for us. The Cliveden Room team led by Sophie and Everton were always welcoming and eager to assist. The team in the Executive Lounge, Ryan, Shane and Cassie always made you feel at home. Overall we had a most enjoyable stay. Many thanks to all concerned.

We very much appreciate your comments regarding your recent stay with us here at the Pullman Melbourne On the Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services following our room renovation project. I have also sent a copy of your comment onto Sophie our Director of Food & Beverage services so she can share this with the staff you have identified who helped make your stay an enjoyable one along with our Housekeeping supervisors Diana & Neelika who will be delighted with the feedback after their hard work. Thank you again for sharing your experience, and we are confident your next visit will be even more enjoyable than this one as we strive to deliver outstanding guest experiences on each and every stay. All the very best for 2022, please stay safe & healthy!

Terrific newly renovated hotel

Customer review rating 5.0/5

Tanya K. Couples - 03/01/2022 Confirmed reviews ALL

Very good professional staff , terrific rooms, good range for breakfast, very good location. We'll done , one of the best Pullmans we have ever stayed with my husband all over the world .

Dear Tanya, We very much appreciate your comments regarding your recent stay with us here at the Pullman Melbourne On the Park. Let me also take this opportunity to thank you for your ongoing loyalty as one of our valued ALL Silver Members. It is always a pleasure to receive positive feedback. I will share your comments with our entire team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services following our room renovation project. As a regular traveler your feedback about out Hotel in comparison to others around the world is very pleasing to hear. Rest assured also I will look at your reservation and send a copy of your feedback to the Front Office team member who completed your check-in. Thank you again for sharing your experience, and we hope your next visit will be even more enjoyable than this one. All the very best for 2022, please stay safe & healthy! Sincerely, Erkin Aytekin General Manager

Your newly renovated rooms on the business floors were tastefully decorated and had style.

Customer review rating 4.5/5

Robert B. Couples - 02/01/2022 Confirmed reviews ALL

My wife and I returned once again to this hotel for our annual Boxing Day Test attendance. We both had a wonderful time at the hotel and we have rebooked the same room again for next year.

Dear Robert, We very much appreciate your comments regarding your recent stay with us here at the Pullman Melbourne On the Park. Let me also take this opportunity to thank you for your ongoing loyalty as one of our valued ALL Gold Members. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services following our room renovation project. We look forward to welcoming you back again later this year!! Hopefully you both enjoyed the Boxing Day Test and Australia's win! Thank you again for sharing your experience, and we hope your next visit will be even more enjoyable than this one. All the very best for 2022, please stay safe & healthy! Sincerely, Erkin Aytekin General Manager

Overnight in Melbourne

Customer review rating 2.5/5

Mitch H. Couples - 02/01/2022 Confirmed reviews ALL

It was average

Dear Mitchell, Thank you for taking the time to tell us about your experience at the Pullman Melbourne On the Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. This is not the standard you should expect from our team and hotel following our room renovation project and subsequent re-opening last year. Please rest assured that we are taking the appropriate measures to address the problem of shortfalls with staffing levels and are actively recruiting for these roles. I have also followed up with our Director of Culinary to address the unacceptable occurrence of the worm in your food to ensure this doesn't happen again, we all expect better of ourselves. We appreciate your sharing your concerns, and it is our hope that you will give us another opportunity the next time you are in Melbourne to provide you with the experience that one of our valued ALL Platinum Members should receive from our team. I can only apologise again for you not receiving a room upgrade on this stay and subject to one being available we will upgrade you to one our Suites on your next visit. All the very best for 2022, please stay safe and healthy! Sincerely, Erkin Aytekin General Manager

Beautiful room with a great view

Customer review rating 5.0/5

Jodie P. Couples - 02/01/2022 Confirmed reviews ALL

Room was beautifully fitted out. Luxurious bathroom. Wonderful view of the park comfortable bed.

Dear Jodie, We very much appreciate your comments regarding your recent stay with us here at the Pullman Melbourne On the Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services following our room renovation project. With this in mind it was pleasing to hear you enjoyed our upgraded beds and bathrooms, which were a major focus of the project. Thank you again for sharing your experience, and we hope your next visit will be even more enjoyable than this one. All the very best for 2022, please stay safe & healthy! Sincerely, Erkin Aytekin General Manager

Will not be back

Customer review rating 1.0/5

Stephanie T. Families - 01/01/2022 Confirmed reviews ALL

We booked this stay as a treat for our 2 children after not really venturing out much during the Pandemic. The criteria was good location, buffet breakfast, steam room/spa and the Pullman ticked all the boxes!! Unfortunately though it didn't go to plan. When we got there we discovered the spa was empty and the steam room out of order. Then the shambles of dinner. $54 for 2 kids meals which consisted of a peice of frozen out of the box fish, a few chips and a plate if breakfast sausages with deb mashed potatoes that took ages considering there were only 3 others dining. Disgusting. So disgusting in fact we didn't even order ourselves anything. Then there was the room. TV had no signal so we couldnt watch anything, room service drinks were delivered without bottle openers and unpoured with nothing in the room to use to open them, aircon wouldn't go below 21 so we all roasted for the night. If we had been notified at the time of booking that facilities were out of order we would have changed our plans. Location was great though

Dear Stephanie, Thank you for taking the time to tell us about your experience at the Pullman Melbourne On the Park. I am sorry that your experience did not meet your or our expectations; please allow me to express my sincerest apologies. I have asked our Executive Assistant Manager, Melanie Wilkinson to contact you directly to discuss your concerns and clarify some details so we can rectify the issues that impacted on your stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Erkin Aytekin General Manager

Good location for the G

Customer review rating 4.5/5

Anonymous Friends - 01/01/2022 Confirmed reviews ALL

Good to be on the edge of the CBD next to the G

Dear Mark, We very much appreciate your comments regarding your recent stay with us here at the Pullman Melbourne On the Park. Let me also take this opportunity to thank you for your ongoing loyalty as one of our valued ALL Silver Members. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services following our room renovation project. Thank you again for sharing your experience, and we hope your next visit will be even more enjoyable than this one. As you commented we are located in the perfect spot for the MCG and nearby Treasury Gardens whilst only being a short walk or tram ride away from the CBD, which we feel is the perfect balance for a relaxing getaway. All the very best for 2022, please stay safe & healthy! Sincerely, Erkin Aytekin General Manager

Perfect location for family Christmas

Customer review rating 4.5/5

Anonymous Couples - 01/01/2022 Confirmed reviews ALL

Overall found the uograded room to be extremely comfortable, the King bed was very plush,there was no outside noise intrusion, the only disappointing aspect of our stay, was the protocol for acceptance of my platinum card,on one occasion I was refused the complimentary breakfast,it appeared to me the staff member was not versed with the benefits pertaining to platinum membership, on the other days it was accepted.

Dear Dennis, We very much appreciate your comments regarding your recent stay with us here at the Pullman Melbourne On the Park. Let me also take this opportunity to thank you for your ongoing loyalty as one of our valued ALL Platinum Members. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services following our room renovation project. I would like to apologise for the confusion regarding Breakfast and your Platinum Membership, I will address this with our Cliveden Bar & Dining team to ensure the correct process is being followed so it doesn't impact on our guests' experience whilst staying with us. I have asked the team to double check that no Breakfast was charged to your account, if it has been please do make contact so we can arrange a refund. Thank you again for sharing your experience, and we are confident your next visit will be even more enjoyable than this one should you choose to stay with our team again. All the very best for 2022, please stay safe & healthy! Sincerely, Erkin Aytekin General Manager

Awesome place

Customer review rating 5.0/5

Sally Friends - 01/01/2022 Confirmed reviews ALL

Stayed overnight as had 2 days at Ashes Test. Great place to return to after a days cricket. Room excellent. Food delicious. Will be returning

Dear Sally, We very much appreciate your comments regarding your recent stay with us here at the Pullman Melbourne On the Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services following our room renovation project. Thank you again for sharing your experience, and we hope your next visit will be even more enjoyable than this one. All the very best for 2022, please stay safe & healthy! Sincerely, Erkin Aytekin General Manager

very relaxing and enjoyable.

Customer review rating 4.0/5

Michael J. B. Couples - 31/12/2021 Confirmed reviews ALL

Like my own business, I assume you are having difficulty in obtaining staff. The staff you had were very good but you appeared to be short of staff.

Very Relaxing and Great Interior Designs

Customer review rating 3.5/5

Tracey M. Couples - 31/12/2021 Confirmed reviews ALL

After being away for 2 years it was great. to be back. The interior has been totally redone and looks amazing. Our room on the 20th floor had great views of the MCG and sports precinct. The staff is always welcoming and friendly and the closeness to the MCG is why we stay here. The bed was magnificent and the pillows super soft. We had executive lounge access and enjoyed this for the most part. Variety in food wasn't that great and I feel an extra staff member on duty would be beneficial. Overall a good stay.

Okay

Customer review rating 2.0/5

Marita C. Families - 31/12/2021 Confirmed reviews ALL

We had rooms 615 and 614 as our adult son is in a wheelchair and needs an accessible room. The height of the bed was much higher than previous bed heights (we have stayed at this hotel for many years prior to the recent renovation). Also the space around the toilet was problematic for a wheelchair user. We had dinner in the Cliveden Dining Room which we thoroughly enjoyed but at $249 a head I thought it was a bit over priced for a buffet (not a la carte). Also we were disappointed that the bar closed at 3.00pm pm xmas day so we couldn't have a drink in the bar during the afternoon which is our tradition. Also we couldn't access room service to the bar and were told we had to call room service to get any drinks which we had to have in our room. Room service order for drinks took about 45 minutes to be delivered. Obviously staff shortages are an issue for all organizations at this time of year during COVID. Another issue we had was when my sons wanted to go to sleep in room 614 they spent 30 minutes trying to unsuccessfully turn off a light they then called Reception to ask about this issue and Reception sent someone to the room at 11.00pm who said hat the light could not be turned off at all and the solution was that the light was covered by a black piece of cloth. One of my sons had to assist with this process by holding the material over the light while it was taped and was told to bring the tape dispenser to reception the next morning.

Very well located for sports fans but.....

Customer review rating 2.0/5

Sharon L. Couples - 30/12/2021 Confirmed reviews ALL

Given the current health restrictions in Victoria the staff did an admirable job in looking after us. However, both of us developed very itchy forearms and hands with distinct "bite" marks after the 1st night and was approved on the 2nd night of our stay.

Excellent stay over Christmas

Customer review rating 4.5/5

N H. Families - 29/12/2021 Confirmed reviews ALL

I booked Pullman Melbourne on the Park to visit my family for Christmas. The service from all staff was excellent, very professional and friendly. I was blown away by the newly refurbished room. The old-fashioned wood and leather gentleman's club look was gone only to be replaced by up to date modern slate greys, comfortable furniture and a superb stone bathroom. Wow! Five stars indeed. New large Philips LED TVs with many apps such as Netflix and Disney Plus completed the experience. Pullman have been busy during the lock down last year. My package included a superb buffet breakfast. Very nice!

Dear Sian, We very much appreciate your comments regarding your stay at the Pullman Melbourne On the Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have worked hard on the room upgrade project during lockdown so your comments are very encouraging for the team working behind the scenes. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Happy New Year, please stay safe and healthy and all the very best for 2022. Sincerely, Erkin Aytekin General Manager

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