Facilities great. Room pleasant. Location nice. Breakfast experience bizarre. To touch on the breakfast experience, was not shown to a table upon entering and was never offered coffee. Strange to let this happen when the coffee machine in the buffet area was not broken. Open kitchen concept confusing because you can see chefs but they cannot take your requests for egg orders. Once again, strange because no member of staff ever came to the table to ask if we wanted to place an order of any kind or even give this as an option. Seemingly impossible to get any floor staffs attention, with them looking as if they had no clear direction. As tables surrounding were left half cleared and mess left around buffet stations. Left wanting a lot more.

Great location nice hotel

Well located and comfortable stay. Excellent food.

Nice clean & fresh bedding good shower room. Good working lifts and clean warm outdoor pool & gym. Nice dinning area and good coffee 10/10.

We had an absolutely wonderful stay at Pullman Melbourne on the Park, and I can confidently say this will be my hotel of choice on our next visit to Melbourne. We booked a corner suite overlooking the MCG and across the beautiful Fitzroy Gardens. The views were simply gorgeous, and, more importantly, the room was wonderfully quiet. This was particularly appreciated as my father had undergone day surgery, and having somewhere peaceful and comfortable for him to rest after hospital was incredibly important to us. The bathroom was fantastic, although the water pressure could have been a little better. That was really the only minor drawback in an otherwise excellent stay. What truly made our experience special was the staff. From my initial booking conversation with Roseann, who was lovely to deal with, to the porter who helped my elderly parents with their luggage, everyone was exceptionally friendly, accommodating and professional. Breakfast deserves a special mention. My mother and I enjoyed breakfast on the first morning while Dad was still in hospital. It was so delicious that we decided to book again the following morning so the three of us could enjoy it together and Dad wouldn't miss out. It certainly didn't disappoint! We also enjoyed an afternoon drink at the bar. The lovely lady behind the bar, who I believe was Asian, was incredibly accommodating. She prepared a beautiful mocktail alongside our other drinks and even took the time to come over afterwards to ask whether we had enjoyed them. That little bit of personal attention really stood out. There were also some lovely touches in the suite that made our stay feel a little more luxurious. The Smeg coffee machine came with LavAzza coffee pods, including Qualità Oro and Dolce, while the Tea Drop selection offered English Breakfast, Earl Grey and Honeydew tea. The Honeydew was particularly refreshing and a lovely surprise. The bathroom amenities were another highlight. It was so thoughtfully stocked with everything from shower caps and cotton buds to bamboo toothbrushes. My father had forgotten his shaver, so having such a comprehensive selection of amenities was a blessing in disguise! Even checking out was effortless. The same gentleman who had assisted us with our luggage on arrival brought a trolley up to our suite, helped load everything and assisted my parents and me with getting the car packed for our four-hour journey home. It's these little details, combined with genuinely caring staff, that make a hotel memorable. Thank you to the entire team at Pullman Melbourne on the Park for making what could have been a stressful hospital-related trip such a comfortable and enjoyable experience for our family. Exceptional hospitality, beautiful accommodation and wonderful people. We will most certainly be back!

Was promised Accor member benefits on arrival that did not eventuate including access to executive suite. Had to work for a day including meetings in the lounge or my room. The QR code to order food to my room did not work. I found the food choices poor.

We have had a number of excellent stays at the Pullman East Melbourne and this visit was no different. The welcome is always polite and professional with our room on the eighteenth floor in room 1814, beautifully appointed with views across Fitzroy Gardens and the Melbourne city skyline. The view with the beautifully appointed room is one of the many reasons we return to this excellent hotel. Our welcome gift was very much appreciated Dinner and breakfast at the restaurant was exceptional with the wonderful staff looking after us so attentively. We love our visits to theis outstanding and look forward to a return visit in the coming months.

Unexpected upgrade on arrival, friendly staff. Was there for a conference which was the perfect location

Took the family into town for a concert at Rod Laver Arena. Hotel is located walking distance to the venue, Parks and a short tram ride into CBD area.

A disappointing experience, far from 5-star service We booked Pullman Melbourne on the Park for a celebration, paying almost double the cost for lounge access, but unfortunately the experience fell well short of expectations. While the room was nicely appointed, it was unclean in parts between guests and poorly maintained. Check-in was slow and unfriendly, room keys repeatedly stopped working, and front desk staff were largely unhelpful when concerns were raised. The executive lounge was particularly disappointing. Staff were frequently absent, coffee machines were out of order for all three days (usually out of milk or need cleaning, but easier to throw up a sign it seems), cold drinks were limited to Sprite and ginger beer, and food was served without plates or cutlery. Happy hour wine was available, but glasses were not. Staff on the second evening were noticeably better organised, although refreshments remained limited. Breakfast was equally frustrating. Food was not replenished despite arriving early in service, and coffee service was appalling. One morning, three attempts to order went unanswered. The following morning, we were told to return in five minutes, only to be dismissed when we did. After eventually finding someone willing to assist, our coffee took 40 minutes to arrive in a largely empty restaurant. Plenty of staff were present, but service and accountability were entirely lacking. The most disappointing part was the complete lack of care when we raised these fairly simple issues or requests. Even at checkout, when asked if our stay had been good and we explained it had not, the response was simply to ask whether we had told anyone else before printing our receipt. For a hotel of this standing, the lack of service, attention to detail and basic hospitality was astonishing. We chose Pullman to celebrate a special occasion, but left feeling that the premium we paid was simply not justified. This was far from a 5-star experience, and unfortunately not one we would be rushing to repeat.

Excellent staff service when I needed to call and at the reception desk (both checking in and checking out)

I arrived and received a very warm welcome and was upgraded to a beautiful suite

We booked a family staycation in the city before baby no.2 arrives, one of the main factors for booking Pullman in East Melbourne was the outdoor heated pool. Which we discovered was not heated at all and we could not use for our stay. We did report this to reception who advised that they will have it looked at, however the next day pool temperature was the same, too cold and not inline with what is advertised on the website being 'heated to 28 degrees'. We were not the only guests who experienced this.

Great stay over the Cup weekend.The lounge was very good with a warm welcome from staff. Breakfast was good as well with many options. Our room was very comfortable. Overall a great experience.

Booked it pretty late notice with a good deal online, very convenient location close to CBD but not in the busy centre. Great walking distance from MCG & AAMI Park. Very friendly staff who checked us in very efficiently and offered much assistance with our stay. Facilities top notch & very comfortable would stay again.

Great experience with comfortable room, executive club, dinner and breakfast.

Lacking attention to detail - no pen in the room, phone does not indicate the number for reception or housekeeping. Room wasn't made up properly, missing facecloths and handtowels on Day 2. Dinner was awful. Ordered wagyu steak and was served something completely different that was clearly left under the heat lamp. Puree was cold with a film on it. Staff were no attentive to needs and no napkins provided

The hotel was nice but expensive and no breakfast available due to being too busy. Not very acceptable really

We stayed here primarily for a sporting event, and while the location is unbeatable for that purpose, the overall service fell far short of expectations for a hotel in this tier.