Pullman Melbourne On the Park Hotel 5 stars

Customer review rating 4.3/5 19,669 reviews
Pullman Melbourne On the Park
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+ 25 Services
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Hotel extras

  • 419 rooms with unobstructed views

  • In the heart of the East Melbourne Sporting District

  • Hotel bar & restaurant offering international cuisine

  • 11 meeting rooms with inbuilt high-quality audio visual equipment

  • Outdoor pool & fitness centre

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet AccessPaying
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Electric car recharging units
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 18 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Pullman Melbourne On the Park

192 Wellington Parade
3002
melbourne
australia

Tel: +61394192000

Fax: (+61)3/94192001

Contact email

Check-in from 14h00

Check out up to 11h00

  • By plane

    TULLAMARINE At 24km / 14.91 miles

  • By train

    FLINDERS STREET At 1km / 0.62 miles

GPS :-37.815558, 144.983195

Our accommodations

Accessible room

SUPERIOR ROOM, 1 King or 2 Single Beds

  • Max. number of persons: 2
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

DELUXE ROOM, 2 Double Beds, High floor with views

  • Max. number of persons: 4
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

PREMIUM DELUXE ROOM, 1 King or 2 Single Beds, High floor with views

  • Max. number of persons: 2
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities(...)

DELUXE EXECUTIVE ROOM, 1 King or 2 Single Beds, Lounge Access, High floor

  • Max. number of persons: 2
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

SUPERIOR SUITE, 1 King bed, Corner Suite with City and Garden views

  • Max. number of persons: 4
  • Area: From 56
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities

Our restaurants and bars

THE CLIVEDEN BAR & DINING

Type of cuisine: Mediterranean

The Cliveden Dining presents fresh local produce in Mediterranean and European-inspired cuisine. Experience a modern a la carte menu celebrating the rich diversity of Melbourne's renowned culinary heritage.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE CLIVEDEN BAR

Photo non contractuelle / Strictly non binding

Celebrate, blow off steam or simply take a breather at the Cliveden Bar. Sharing plates can be accompanied by European and local craft beers, ciders, a curated list of superb Australian wines, and signature cocktails conjured by resident mixologists.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 18

  • Maximum size: 707

  • Maximum capacity: 1,000 people

  • Maximum banquet capacity: 510 people

Find out more

Our guest reviews for
Pullman Melbourne On the Park

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

19,669 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,423 reviews

Always great

Customer review rating 4.3/5

Anonymous Business - 13/02/2020 Confirmed reviews ALL

We returned yet again to the Pullman Melbourne on the Park on the weekend to one of our favourite hotels to stay in the city. The view from our room of the MCG was spectacular, as always, and everything was as expected comfortable and elegant. Like a home away from home.

Dear David, Thank you for your ongoing loyalty, it is greatly appreciated by all of our team. We very much appreciate your comments regarding your most recent experience at the Pullman Melbourne On the Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The fact you felt like it was a home away from home is extremely pleasing feedback as we strive to create a memorable experience for all our guests. Thank you again for sharing your experience, and we look forward to welcoming you back again when you next visit Melbourne. Sincerely, Keiko Kinross Assistant Manager

Great weekend

Customer review rating 4.3/5

The R. F. F. H. B. Q. Families - 13/02/2020 Confirmed reviews ALL

4 adults, 2 night stay, 2 suites. Great value, great food, great service

Dear Pamela, Thank you for your ongoing loyalty! We very much appreciate your comments regarding you and your families recent experience at the Pullman Melbourne On the Park. It is always a pleasure to receive positive feedback. I will share your comments with Julia and our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Keiko Kinross Assistant Manager

Well located and comfortable room

Customer review rating 4.3/5

Anonymous Business - 13/02/2020 Confirmed reviews ALL

Good stay overall however My room was the same level with football team from overseas and they were noisy and left their stuff outside along the corridor. Also, my team mate who was on the same business trip got upgraded but not me. I felt Being treated unfairly.

Excellent Service, Professional Staff

Customer review rating 4.3/5

Neville W. Business - 13/02/2020 Confirmed reviews ALL

Met by Alex who was very helpful and made the booking in process seamless. The reception staff were professional and informative. The room had a pleasant aspect, overlooking the sporting prescient. The Restaurant Staff both for dinner and Breakfast were accommodating and friendly.

Dear Neville, Thank you for your ongoing loyalty! We very much appreciate your comments regarding your experience at the Pullman Melbourne On the Park. It is always a pleasure to receive positive feedback. I will share your comments with Alex and our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Keiko Kinross Assistant Manager
Customer review rating 4.3/5

Ni… Couples - 13/02/2020 Confirmed reviews ALL

Delightful

Dear Gerard, Thank you for the great review of our hotel and your ongoing loyalty! We are glad that you enjoyed your experience with us and hope to see you again very soon. All the very best for 2020. Sincerely, Keiko Kinross Assistant Manager

Well located, lovely restaurant, nice service.

Customer review rating 4.3/5

Robyn Couples - 12/02/2020 Confirmed reviews ALL

It was a very pleasant stay, the restaurant was extremely enjoyable for both dinner and breakfast. Bed was comfortable and the room was lovely. Thanks!

Dear Robyn , We very much appreciate your comments regarding your experience at the Pullman Melbourne On the Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samiul Islam Assistant Manager

Fantastic staff service, well-located, great bar and breakfast... rooms need to be updated similar to ground floor

Customer review rating 4.3/5

Sarah R. Couples - 12/02/2020 Confirmed reviews ALL

The staff were amazing! Food was good and bar area was nice. The rooms need updating including bathrooms and hallways. Even as simple coat of white paint and update light fittings in hallway would lift it. Bathrooms definitely need updating - whilst clean they are stained yellow, rooms are a good size but need updating in terms of paint and colour - change the scheme to be in line with downstairs. It was well-located.

Dear Sarah, Thank you for the great review of our hotel! In relation to your feedback, we thank you for this. We are pleased to advised that in the coming months we will commence renovations that will see all guest rooms upgraded with a particular focus on a new bathroom design. We are glad that you otherwise enjoyed your experience with us and hope to see you again very soon. Sincerely, Keiko Kinross Assistant Manager

Great location and wonderful staff.

Customer review rating 4.3/5

Michele S. C. Business - 12/02/2020 Confirmed reviews ALL

The rooms are very nicely situated; having the means to make coffee and the use of a small refrigerator is so convenient.

Dear Michele, We very much appreciate your comments regarding your experience at the Pullman Melbourne On the Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will also look at ways we can improve upon our Wifi network throughout the hotel when we next meet with our provider. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Keiko Kinross Assistant Manager

good location for tennis

Customer review rating 4.3/5

Scotty Couples - 12/02/2020 Confirmed reviews ALL

5 days for Aussie Open

Dear Geoff , Thank you for the great review of our hotel! I would like to inform you that our hotel is going for room renovation very soon. We are glad that you enjoyed your experience with us and hope to see you again very soon. Sincerely, Samiul Islam Assistant Manager

Pleasant , central surroundings once we figured out bridges etc

Customer review rating 4.3/5

Kyle S. Couples - 12/02/2020 Confirmed reviews ALL

Room was lovely ... Restaurant and bar menu excellent ... couldn’t fault food .. Great to come back to after a long day ... very relaxing , friendly atmosphere

Dear Kyle, Thank you for the great review of our hotel and your ongoing loyalty! We are glad that you enjoyed your experience with us and hope to see you again very soon. Sincerely, Keiko Kinross Assistant Manager

GOOD LOCATION

Customer review rating 4.3/5

Ross C. Business - 11/02/2020 Confirmed reviews ALL

Brief 2 night business trip, plus saw the Harry Potter stage play Thursday/Friday night. Excellent stay.

Dear Ross, Thank you for the great review of our hotel and your ongoing loyalty! Hopefully the Harry Potter show was a highlight, we have definitely had some other guests give it glowing reviews. We are glad that you enjoyed your experience with us and hope to see you again very soon. Sincerely, Sonia Anand Assistant Manager

Location

Customer review rating 4.3/5

Anonymous Families - 11/02/2020 Confirmed reviews ALL

Comfortable bed dark room.

Dear James , Thank you for the great review of our hotel! Please accept my sincere apology for the shower. I would like to inform you that our hotel is going for room renovation very soon. We are glad that you enjoyed your experience with us and hope to see you again very soon. Sincerely, Samiul Islam Assistant Manager

It was a very good stay however the 3rd floor needs updating

Customer review rating 4.3/5

Anonymous Families - 11/02/2020 Confirmed reviews ALL

The dinning room and staff amazing thank you

Dear Elaine, Thank you for the great review of our hotel and your ongoing loyalty! We will be sure to share your feedback with Agnes and her team who will be delighted to hear your positive comments. In relation to your feedback, all rooms will be renovated in the coming months based on our guest feedback which we are confident will result in an even greater experience. We are glad that you otherwise enjoyed your experience with us and hope to see you again very soon. Sincerely, Sonia Anand Assistant Manager

Enjoyed Melbourne

Customer review rating 4.3/5

Paul Couples - 11/02/2020 Confirmed reviews ALL

Look at city areas & Gardens.

Dear Paul , Thank you for the great review of our hotel! We are glad that you enjoyed your experience with us and hope to see you again very soon. Sincerely, Samiul Islam Assistant Manager

Service

Customer review rating 4.3/5

James T. Business - 11/02/2020 Confirmed reviews ALL

Exceptional service from DJ and Lex at the Pullman. I dont think you could find two gentleman who exemplified the ethos of the Pullman five star experience. Lex was able to accommodate an early check in, and hand delivered our access card to us while we were waiting in the lounge. DJ was very attentive and friendly to myself and my partner in the executive lounge, ensuring that we felt welcomed and were content. Both their skills in customer service go above and beyond and I hope they get recognised for this as they truly made our stay that much more memorable.

Dear James , We very much appreciate your comments regarding your experience at the Pullman Melbourne On the Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samiul Islam Assistant Manager
Customer review rating 4.3/5

Robert F. Couples - 11/02/2020 Confirmed reviews ALL

Really enjoyable and excellent location for the tennis .

Dear Robert, Thank you for the great review of our hotel! Hopefully you enjoyed your time at the 2020 Australian Open. We are glad that you enjoyed your experience with us and hope to see you again very soon. Sincerely, Sonia Anand Assistant Manager

perfect location and even more perfect service in all respects, especially the 18th Floor Executive Lounge team.

Customer review rating 4.3/5

Bill B. Business - 10/02/2020 Confirmed reviews ALL

Year in and year out, the Pullman (nee Hilton) provides the perfect solace from the Australian Open daily frenzy of my work. From Don at the front door to all of the Lounge team(especially this year's turbaned leader!) and a very "receptive" Reception, there is every reason to be extremely proud of the entire operation. Excellent nibbles and the "occasional" vodka tonic means most evenings I can skip going out for dinner in Melbourne, which of course saves on my business costs! Wish I found time to use the outdoor pool but it is nice to know it is an available bonus. All in all, perfection personified.

Dear Bill, We very much appreciate your comments regarding your experience at the Pullman Melbourne On the Park. It is always a pleasure to receive positive feedback especially from regular guests such as yourself. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back again for the Australian Open in 2021. Sincerely, Sonia Anand Assistant Manager

Good location, and some very good aspects, but some deficient.

Customer review rating 4.3/5

Graeme S. Couples - 10/02/2020 Confirmed reviews ALL

The weekend started exceptionally. Teri who checked us in was exceptional, even though we had problems with the red balloon voucher I had used for first night. She was patient and apologetic. Vadana who later helped us to extend our stay to a second night also very good. The room was clean and neat. All good so far. Breakfast next morning was ordinary. Food quality poor and in many cases very little left. I went to coffee machine and waiting staff asked what I would like, and told me to take a seat and they would bring it over. Almost ten minutes later I returned to find two coffees still sitting in machine and wait staff were serving elsewhere. Another member of staff came to check on me, apologised and then brought over the same coffees....no offer o make fresh. It was cold and both my wife and I did not drink. I then went to pour a juice, and half way through drinking noticed my glass was dirty....appeared to have remnants of fruit stuck to inside from a previously freshly juiced drink. We decided to change our plans for the evening and not eat at restaurant and to go out. We debated returning for breakfast next morning, however understanding this was included in room, we decided to go ahead. When we went to check out, my bill was higher than expected. When I queried I was informed there was a charge of $78 for breakfast. I explained on check in I had been told breakfast was included, however wasn't for second night. This had not been explained to me either at time of check in, nor when we attended for breakfast that morning. Had it been explained, we would have politely declined and gone out for breakfast. I expressed dissatisfaction and was told they could waive 50% of the breakfast. I explained again I was not happy to pay for breakfast given I had not been informed and to be honest the breakfast was not worth is. It was then waived. Finally, you have a sign at reception about a 1.3% surcharge. I paid using my debit card, yet it has been processed as a credit card and hence incurred the surcharge, even though the notice mentions you can avoid this by using EFTPOS. I'm not so concerned about the minor charge, but again it is more about the lack of care and attention to detail which could have made a difference. Attentnion to detail which extends to the email I received for this feedback.....my name is spelt incorrectly. I do hope you find this feedback useful.

Not what was advertised

Customer review rating 4.3/5

Catherine Couples - 10/02/2020 Confirmed reviews ALL

Disappointing. Whilst waiting for our room to be cleaned, we ordered cocktails to kick start our weekend away at the tennis. After 30 minutes and one follow up (when we ordered some food) the cocktails arrived. Our drinks arrived after our food. There was further disappointment when we arrived at our allocated room - a garden view it was not. To your staffs credit after we complained we were offered two other rooms and if they were not to our satisfaction a full refund would be provided. The rest of our stay was fine.

Great location for the Aussie Open

Customer review rating 4.3/5

Paul N. Couples - 10/02/2020 Confirmed reviews ALL

Professional customer service experience during the three night stay

Dear Paul, We very much appreciate your comments regarding your experience at the Pullman Melbourne On the Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In relation to your feedback on the bathroom, following feedback such as yours the Hotel is in the final stages of planning our room renovations which will commence in the coming months with a particular focus on upgrading bathroom facilities in all rooms. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sonia Anand Assistant Manager
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