Pullman East Melbourne 5 stars

Customer review rating (ALL Rating) 4.6/5 4,870 reviews

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192 Wellington Parade, 3002 MELBOURNE, Australia

Description

Hotel extras

  • Located opposite the Melbourne Cricket Ground and Rod Laver Arena

  • Short walk, train or tram to Melbourne's bustling CBD.

  • Award winning renovation of hotel rooms and suites

  • Swimming pool, relaxation services, and fitness centre

  • The Cliveden Bar and Dining, open breakfast, lunch and dinner.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

SUPERIOR ROOM, 2 Double Beds

Photo out of - SUPERIOR ROOM, 2 Double Beds

The perfect sanctuary for event goers and city explorers, modern, stylish and comfortable. The room features Smart TV and lavish bathroom with Switchable Privacy Glass and walk-in rain shower.

  • Views:

    City View or Garden View or Park view

Max. number of persons
4
Area
From 28 m² / 301 sq ft

Bedding

Double bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Complementary in room coffee or tea
  • Bottled waterAdditional charge
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge
  • International callsAdditional charge

Tv Facilities

  • Chromecast
  • TV with on-screen billing info
  • Web TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Pillow Menu
  • Newspaper in roomAdditional charge

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Breakfast in bedAdditional charge

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 4 pers. max
  • 28 m² / 301 sq ft
  • Bedding 2 x Double bed(s)
  • Views: City View or Garden View or Park view
See availabilities

Located on our higher floors with sweeping views, a perfect sanctuary for explorers. Modern, stylish and comfortable, the room features chaise lounge, Smart TV and lavish bathroom with Switchable Privacy Glass and walk-in rain shower.

  • Views:

    City View or Garden View or Park view

Max. number of persons
2
Area
From 28 m² / 301 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Complementary in room coffee or tea
  • Bottled waterAdditional charge
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge
  • International callsAdditional charge

Tv Facilities

  • Chromecast
  • TV with on-screen billing info
  • Web TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Pillow Menu
  • Newspaper in roomAdditional charge

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Breakfast in bedAdditional charge

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Unrivalled views from the hotel's top floors, modern and stylish with Smart TV, Nespresso machine, Co-Bigelow amenities, lavish bathroom with Switchable Privacy Glass and walk-in rain shower. Executive Lounge access is included

  • Views:

    City View or Garden View or Park view

Max. number of persons
2
Area
From 28 m² / 301 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Nespresso machine
  • Complementary in room coffee or tea
  • Bottled waterAdditional charge
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge
  • International callsAdditional charge

Tv Facilities

  • Chromecast
  • TV with on-screen billing info
  • Web TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Breakfast in bedAdditional charge

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Suite

DELUXE EXECUTIVE SUITE, 1 King Bed, Lounge Access, High Floor Views

Photo out of - DELUXE EXECUTIVE SUITE, 1 King Bed, Lounge Access, High Floor Views

Unrivalled views from the hotel's top floors, this stylish suite has separate living area, Smart TV, Nespresso machine, Co-Bigelow amenities, luxury bathroom with free standing bath and walk-in rain shower. Executive Lounge access is included

  • Views:

    City View or Panorama view or Park view

  • Most of the accommodation:

    Corner Room or Additional living room / area

Max. number of persons
3
Area
From 56 m² / 602 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Complementary in room coffee or tea
  • Bottled waterAdditional charge
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge
  • International callsAdditional charge

Tv Facilities

  • Chromecast
  • TV with on-screen billing info
  • Web TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Pillow Menu
  • Newspaper in roomAdditional charge

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Breakfast in bedAdditional charge

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

The ultimate special occasion split level suite, designed for entertaining. Separate lounge and dining room with the hotel's most spectacular views of the city and MCG. A walk in robe takes you to an opulent bathroom with free standing spa bath.

  • Views:

    City View or Garden View or Park view

  • Most of the accommodation:

    Corner Room or Duplex

Max. number of persons
2
Area
From 124 m² / 1334 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water
  • Complementary in room coffee or tea
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge
  • International callsAdditional charge

Tv Facilities

  • Chromecast
  • TV with on-screen billing info
  • Web TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Pillow Menu
  • Newspaper in roomAdditional charge

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Separate closet
  • Slippers

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Breakfast in bedAdditional charge

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Pullman East Melbourne

192 Wellington Parade
3002 MELBOURNE
Australia

GPS:-37.815558, 144.983195

Telephone
Fax +61 3 9419 2001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 419 rooms
  • 8 rooms for people with reduced mobility
  • 22 connecting rooms
  • 419 non-smoking rooms
  • 20 floors

Languages spoken at the hotel

  • English
  • French
  • Italian
  • Japanese
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundry / Valet Services Additional charge
  • Pressing Additional charge

Lounge

  • Executive Lounge

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas
  • High Speed internet Additional charge
  • High Speed WiFi Additional charge
  • WiFi at the hotel Additional charge
  • WiFi in the communal areas Additional charge
  • High speed transmission line Additional charge

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-out

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Room service Additional charge
  • Buffet Additional charge

Business

18 Meeting rooms

Business Center

  • Self service business center

Family

Babysitting on request

  • Babysitting on request

Well-being

Outdoor Pool

  • Outside
  • On site

Fit Lounge

  • On site
  • Sauna room
  • On site
  • Indoor parking
  • Private
  • 215 parking spaces
  • Max Limited Height: 2 m / 6.562 ft

  • Parking pricing: 31.06 € 50 AUD Per day

Services & equipment

  • Valet parking
  • Electric car recharging units 3,7 kVA
  • TESLA recharging units

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Video surveillance in parking
  • Parking equipped with lights

Accessibility

  • Elevators

THE CLIVEDEN BAR & DINING

Photo out of - THE CLIVEDEN BAR & DINING

The Cliveden Dining presents fresh local produce in Mediterranean and European-inspired cuisine. Experience a modern à la carte menu celebrating the rich diversity of Melbourne's renowned culinary heritage.

Cooking style
Mediterranean
Chef name
Mihir Mandal
Classifications & labels
2017
Capacity
202
Accessibility
Accessible service
192 Wellington Parade, 3002 Melbourne, Australia
Telephone +61 3 9419 2000
Menu PDF
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Reservation recommended
  • Exceptional View
  • Takeaway Meals
  • Private lounge

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • Diners Club
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

The Cliveden Dining presents fresh local produce in Mediterranean and European-inspired cuisine. Experience a modern à la carte menu celebrating the rich diversity of Melbourne's renowned culinary heritage.

Celebrate, blow off steam or simply take a breather at the Cliveden Bar. Sharing plates can be accompanied by European and local craft beers, ciders, a curated list of superb Australian wines, and signature cocktails conjured by resident mixologists.

Breakfast is available daily, either via room service, or for more variety The Cliveden's Buffet breakfast is a must try. Set out like a market with a variety of choice from local and Australian providors, there is something for everyone.

Located on the second floor of the hotel with views over Fitzroy Gardens towards the city. **In accordance with the directions from the Victorian Chief Health Officer, all guests over the age of 16 years who wish to use the pool must be fully vaccinated.

Located on the 2nd Floor, Fit Lounge is equipped with all your staple fitness needs. ** In accordance with the directions from the Victorian Chief Health Officer, all guests over the age of 16 years who wish to use the gym must be fully vaccinated.

Celebrate your wedding in the grandest style or with graceful intimacy. We have intimate rooms for a private reception with your closest circle. Celebrate lavishly in our ballroom with a sit-down reception for 550 guests and a dance floor.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  4,870 reviews

Customer review rating 5.0/5

Alison M. E. L. Business - Confirmed reviews ALL

Dear Ms. L., Thank you for such lovely feedback, we're so glad every interaction, right from arrival to departure, left such a fabulous impression, along with a comfortable, well appointed room. We appreciate the suggestion on having water readily available in a jug or glass bottle in the fridge too, a great idea that aligns with our sustainability approach, and we've passed this on to the team to consider. We hope to welcome you back soon. Warm regards, William Anthony Guest Experience Executive

Customer review rating 3.5/5

John R. Couples - Confirmed reviews ALL

Dear Mr. R., Thank you for such detailed feedback, we're glad the room lived up to its description and the restaurant proved a pleasant surprise, with a special mention for Julia, who we'll be sure to thank on your behalf. We're genuinely sorry check in didn't reflect your Gold status though, priority welcome should mean exactly that, and a 20 minute wait with the sign seemingly overlooked isn't acceptable, even during a busy period. We're also concerned to hear about the broken coffee machine leaving lounge staff stretched thin, and the persistent smell on the ground floor, both have been raised directly with the relevant teams. We hope to welcome you back to a much smoother stay soon. Warm regards, William Anthony Guest Experience Executive

Customer review rating 4.5/5

Allise C. Business - Confirmed reviews ALL

Dear Ms. C., Thank you for the kind words, we're so glad the location, the beautiful hotel, our friendly team, the amazing buffet and comfortable rooms all added up to a great stay. We hope to welcome you back soon. Warm regards, William Anthony Guest Experience Executive

Customer review rating 5.0/5

Aline D. P. S. Business - Confirmed reviews ALL

Dear Ms. S., Thank you for such kind words, we're so glad the front desk team handled your unconventional booking with such care, turning what could have been a confusing situation into one where you felt genuinely looked after. Lovely too that the gentlemen who helped with your luggage left such a thoughtful, welcoming impression, we'll do our best to identify them so we can pass on your thanks. We hope to welcome you back soon, for longer next time. Warm regards, William Anthony Guest Experience Executive

Customer review rating 3.0/5

Monika N. Families - Confirmed reviews ALL

Dear Dr. N., Thank you for taking the time to share this, and I am sorry to hear check in didn't meet the standard you'd expect. Please feel free to reach out to me directly, I'd be glad to pass your feedback on to the relevant departments. I look forward to hearing more detail from you so we can work on improving the check in experience for all our guests. We hope to welcome you back soon. Regards, William Anthony Guest Experience Executive

Customer review rating 4.5/5

Jocelyn S. Couples - Confirmed reviews ALL

The hotel is clean, comfortable and we enjoyed the friendly guest services at reception and restaurant. Overall, an excellent experience. Thank you!

Customer review rating 1.0/5

Tristan A. Couples - Confirmed reviews ALL

after booking through all accor as a platinum member i have not in the world been asked tom provide a physical ID. I showed my passport on my phone and my identification one my phone. i was then told by reception that i needed to download the VIC ROADS APP which is proof of ID. MY identification is my identification. it was however ACCEPTED once i paid via CREDIT CARD with my full name on it. no id was needed to take the payment which is funny. Disapointing that I had to use my partners ID to check in and stand around for 45 minutes. makes no sens and ruined my stay

Customer review rating 5.0/5

Nick L. Couples - Confirmed reviews ALL

been excellent all 3 stays this year

Dear Mr. L., Thank you for your continued loyalty, we're so glad the location and an excellent experience across all three stays this year have kept you coming back. Lovely too that the concierge team looked after you at the car park despite the pouring rain, we'll be sure to pass on your thanks. We hope to welcome you back again soon. Regards, William Anthony Guest Experience Executive

Customer review rating 2.0/5

Melissa W. Friends - Confirmed reviews ALL

The room we had. Had a door to the adjoining room. We could hear everything that the guy in the next room was saying. Must be very thin walls

Dear Ms. W., Thank you for sharing this, and we're sorry to hear you could hear so much from the adjoining room, that level of noise through the connecting door isn't what we want for any guest's stay. I'd like to make this up to you, please reach out to me personally ahead of your next stay and I'll work on arranging a complimentary upgrade, subject to availability, for a day that suits. I do appreciate your kind words left for Judy and will be sure to pass this on to her. We hope to welcome you back soon. Regards, William Anthony Guest Experience Executive

Customer review rating 5.0/5

Debbie S. Couples - Confirmed reviews ALL

Great location and very comfortable stay. Enjoyed the lounge access

Customer review rating 4.5/5

Neil W. Couples - Confirmed reviews ALL

We chose The Pullman due to its perfect location to attend the MCG and then were so impressed with the facilities and the helpful friendly staff.

Dear Mr. W., Thank you for such lovely feedback, and happy belated birthday to your husband! We're so glad the location made attending the MCG so easy, and that the facilities, the sauna and heated pool, the buffet breakfast and our friendly team all added up to such an enjoyable stay, with the complimentary wine adding a special touch for the occasion. Glad to hear the wait at check in was minimal and your room was spotless too, though we appreciate the note on the climate control taking a bit of figuring out, we've passed this on. Wonderful also that the team member who checked you in left such a great impression, we'll do our best to identify her so we can pass on your thanks. We hope to welcome you back soon. Regards, William Anthony Guest Experience Executive

Customer review rating 4.5/5

Sandro D. M. Couples - Confirmed reviews ALL

stayed the night to coincide with the Neil Diamond event stay and event was great.

Dear Mr. D. M., Thank you for the kind words, we're so glad the stay tied in so well with the Neil Diamond event, and we appreciate your continued loyalty as a Diamond member. We did take note of your comments on the Club Lounge selection though, particularly compared to other Pullman properties you've stayed at, and we've passed this on to the team to look at improving. We hope to welcome you back soon. Regards, William Anthony Guest Experience Executive

Customer review rating 4.5/5

Roy S. Friends - Confirmed reviews ALL

Friendly, helpful staff. Clean comfortable rooms. Great food.

Dear Mr. S., Thank you for the kind words, we're so glad the convenient location by the tram stop, our friendly, helpful team, clean comfortable rooms and great food all met your expectations. We hope to welcome you back soon. Regards, William Anthony Guest Experience Executive

Customer review rating 3.5/5

Kristian W. Solo - Confirmed reviews ALL

Overall it was fine - couple of frustrations during the short stay at your hotel: Barely lukewarm coffee at breakfast Ice buckets were requested on two separate occasions and were never delivered to my room Disappointingly no upgrade - but aware the hotel was heavily booked, so understand this

Dear Mr. W., Thank you for the feedback, we're glad the stay was fine overall. We're sorry about the lukewarm coffee at breakfast and the ice buckets never arriving despite being requested twice though, we've raised both with the team. We appreciate your understanding on the upgrade too, given the high occupancy. We hope to welcome you back soon. Regards, William Anthony Guest Experience Executive

Customer review rating 4.0/5

Robert B. Couples - Confirmed reviews ALL

Excellent Room with Club access. Club was good not great compared with Sofitel. Group dinner with Show was poor and hopefully not a fair reflection of Pullman quality.

Dear Mr. B., Thank you for the detailed feedback, we're glad the Club access and room stood out, even if the Club itself didn't quite match the standard you've experienced at Sofitel. We're sorry to hear the group dinner with the Neil Diamond show fell well below expectations too, particularly if the meal felt pre-prepared, that's not the quality we want associated with Pullman and we've raised this directly with the team. We'd also love to hear more on the welcome amenity, if you're able to share what would have made it land better for you, it would really help us improve this for future guests. We hope to welcome you back soon. Regards, William Anthony Guest Experience Executive

Customer review rating 5.0/5

Philip S. Couples - Confirmed reviews ALL

Great MCG & City views from our 16th floor suite

Dear Mr. S., Thank you for the kind words, we're so glad those MCG and city views from your 16th floor suite made for a great stay, and lovely to see another mention of the famous Julia, we'll be sure to pass on your thanks. We hope to welcome you back soon. Regards, William Anthony Guest Experience Executive

Customer review rating 5.0/5

Brett P. Couples - Confirmed reviews ALL

Pleasant stay, great location, rooms were quite modern and staff very accommodating.

Mr. P., Thank you for the kind words, we're so glad the location, facilities, modern rooms and our accommodating team all added up to such a pleasant stay. We hope to welcome you back soon. Regards, William Anthony Guest Experience Executive

Customer review rating 4.0/5

Nick P. Couples - Confirmed reviews ALL

Had two nights whilst my wife was recovering from a medical procedure and we were both very comfortable in our room. It was peaceful and quiet and well appointed.

Dear Mr. p., Thank you for sharing this, we're so glad the peace, quiet and well appointed room gave you both the comfort you needed while your wife recovered. Having a team member ready at your car to help with bags the moment you pulled up, before you'd even stepped out, sounds like exactly the kind of attentive service we aim for, and having your bags already in the room before you got there yourself is a lovely touch to hear about. On the Executive Lounge, drinks and canapes run from 5.30pm to 7.30pm, so it's worth keeping this in mind for next time in case it wasn't clearly passed on at check in. We're also sorry you weren't offered a welcome amenity, we'll be sure to have one ready for you in your room should you stay with us again. We hope to welcome you back soon. Regards, William Anthony Guest Experience Executive

Customer review rating 4.5/5

Janet B. Couples - Confirmed reviews ALL

Great stay conveniently located for all our activities including the football and theatre.

Dear Ms. B., Thank you for the kind words, we're so glad the location made everything from the football to the theatre so convenient, and that check in with such a friendly, chatty team member got things off to a great start. We appreciate the note on the view too, wishing you'd had one over the MCG, we've taken this on board, and will do our best to can arrange this in future. We hope to welcome you back soon. Regards, William Anthony Guest Experience Executive

Customer review rating 4.5/5

Stef B. Business - Confirmed reviews ALL

Fully engaged, incredibly helpful staff

Dear Ms. B., Thank you for the great score, we're so glad our fully engaged, incredibly helpful team left such a strong impression. We hope to welcome you back soon. Regards, William Anthony Guest Experience Executive

Customer review rating 2.5/5

Joy H. Business - Confirmed reviews ALL

My experience was one of extremes. From a positive perspective, the staff were prompt, attentive, friendly and helpful. The room was spacious, comfortable, well appointed and had a spectacular view. However, the big negative was that the ducted air handling system was very noisy. It was located directly opposite the bed and there did not appear to be any means of controlling it. I did not have a good night sleep.

Dear Ms. H., Thank you for the feedback, we're glad the prompt, friendly team and your spacious, well appointed room with that spectacular view stood out. We're sorry the noisy air handling system opposite the bed disrupted your sleep though, especially without any way to control it, we've raised this directly with the team to look into. We hope to welcome you back to a much quieter stay soon. Regards, William Anthony Guest Experience Executive

Customer review rating 5.0/5

Karen M. Couples - Confirmed reviews ALL

Great service Comfortable rooms

Dear Ms. M., Thank you for the kind words, we're so glad the service and comfortable rooms made for such a wonderful stay overall. We hope to welcome you back soon. Regards, William Anthony Guest Experience Executive

Customer review rating 3.5/5

Travis P. Business - Confirmed reviews ALL

Overall experience was good. Front desk staff were helpful and polite. Recent renovations are excellent. Housekeeping was variable and everyday there was an issue with our room servicing - the first time our bed hadn’t been made properly. The duvet had been pulled up but the sheet underneath was not tucked in and was bunched up, so we had to remake the bed. Subsequent days were mainly around towels - there were always some that were taken away and not replaced. Either a missing bath mat, missing face cloths or a missing hand towel. It was also variable as to whether the amenities had been replaced. More of a long term issue (and not impactful on our stay), but the extractor fan in the bathroom was very poor, meaning the whole room would become very steamy, resulting in severe condensation running down the mirrors, walls etc. This will likely cause premature deterioration of the wooden fixtures and door frames over time.

Dear Mr. P., Thank you for such detailed feedback, we're glad the front desk team and the recent renovations left a good impression. We're sorry housekeeping was inconsistent throughout your stay though, from the bed not being properly made on the first day to towels and amenities going missing without replacement most days after, this isn't the reliability we hold ourselves to and we've raised it directly with the team. We also appreciate you flagging the bathroom extractor fan, if it's not effectively managing steam and causing condensation build-up, that's a longer term maintenance issue worth us looking into before it affects the fixtures. We hope to welcome you back to a much more consistent experience soon. Regards, William Anthony Guest Experience Executive

Customer review rating 4.5/5

Kym A. Families - Confirmed reviews ALL

Had a great weekend! Team won and stay was as good :)

Dear Ms. A., Thank you for the kind words, we're so glad the location, facilities and service all came together for a weekend to remember, especially with your team taking the win too! We hope to welcome you back soon. Regards, William Anthony Guest Experience Executive

Other web-users rate our hotel

  • 1,481 reviews 9.3/10 Location
  • 2,350 reviews 8.3/10 Room
  • 2,514 reviews 8.6/10 Service
  • 12 reviews 4.1/10 WiFi
  • 767 reviews 8.4/10 Breakfast
  • 686 reviews 7.9/10 Amenities
  • 683 reviews 8/10 Cleanliness
  • 647 reviews 6.4/10 Food

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