very good efficent staff who were very helpful . Small problem were fixed quickly but very limited food options of a vegatarian . Need to cater for all people but very good ocations for attending New year functions

A most enjoyable stay at Pullman on the Park for the Christmas-New Year break. Check in on arrival was simple and our room immediately available On entering our room we found it fresh and well presented and ready for our stay.  The room and subsequent servicing were a credit to the housekeeping team. All members of the team were well presented, polite and ready to assist. The Concierge team looked after our vehicle and were always efficient in having it available for us. The Cliveden Room team led by Sophie and Everton were always welcoming and eager to assist. The team in the Executive Lounge, Ryan, Shane and Cassie always made you feel at home. Overall we had a most enjoyable stay. Many thanks to all concerned.

Very good professional staff , terrific rooms, good range for breakfast, very good location. We'll done , one of the best Pullmans we have ever stayed with my husband all over the world .

My wife and I returned once again to this hotel for our annual Boxing Day Test attendance. We both had a wonderful time at the hotel and we have rebooked the same room again for next year.

It was average

Room was beautifully fitted out. Luxurious bathroom. Wonderful view of the park comfortable bed.

We booked this stay as a treat for our 2 children after not really venturing out much during the Pandemic. The criteria was good location, buffet breakfast, steam room/spa and the Pullman ticked all the boxes!! Unfortunately though it didn't go to plan. When we got there we discovered the spa was empty and the steam room out of order. Then the shambles of dinner. $54 for 2 kids meals which consisted of a peice of frozen out of the box fish, a few chips and a plate if breakfast sausages with deb mashed potatoes that took ages considering there were only 3 others dining. Disgusting. So disgusting in fact we didn't even order ourselves anything. Then there was the room. TV had no signal so we couldnt watch anything, room service drinks were delivered without bottle openers and unpoured with nothing in the room to use to open them, aircon wouldn't go below 21 so we all roasted for the night. If we had been notified at the time of booking that facilities were out of order we would have changed our plans. Location was great though

Good to be on the edge of the CBD next to the G

Overall found the uograded room to be extremely comfortable, the King bed was very plush,there was no outside noise intrusion, the only disappointing aspect of our stay, was the protocol for acceptance of my platinum card,on one occasion I was refused the complimentary breakfast,it appeared to me the staff member was not versed with the benefits pertaining to platinum membership, on the other days it was accepted.

Stayed overnight as had 2 days at Ashes Test. Great place to return to after a days cricket. Room excellent. Food delicious. Will be returning

Like my own business, I assume you are having difficulty in obtaining staff. The staff you had were very good but you appeared to be short of staff.

After being away for 2 years it was great. to be back. The interior has been totally redone and looks amazing. Our room on the 20th floor had great views of the MCG and sports precinct. The staff is always welcoming and friendly and the closeness to the MCG is why we stay here. The bed was magnificent and the pillows super soft. We had executive lounge access and enjoyed this for the most part. Variety in food wasn't that great and I feel an extra staff member on duty would be beneficial. Overall a good stay.

We had rooms 615 and 614 as our adult son is in a wheelchair and needs an accessible room. The height of the bed was much higher than previous bed heights (we have stayed at this hotel for many years prior to the recent renovation). Also the space around the toilet was problematic for a wheelchair user. We had dinner in the Cliveden Dining Room which we thoroughly enjoyed but at $249 a head I thought it was a bit over priced for a buffet (not a la carte). Also we were disappointed that the bar closed at 3.00pm pm xmas day so we couldn't have a drink in the bar during the afternoon which is our tradition. Also we couldn't access room service to the bar and were told we had to call room service to get any drinks which we had to have in our room. Room service order for drinks took about 45 minutes to be delivered. Obviously staff shortages are an issue for all organizations at this time of year during COVID. Another issue we had was when my sons wanted to go to sleep in room 614 they spent 30 minutes trying to unsuccessfully turn off a light they then called Reception to ask about this issue and Reception sent someone to the room at 11.00pm who said hat the light could not be turned off at all and the solution was that the light was covered by a black piece of cloth. One of my sons had to assist with this process by holding the material over the light while it was taped and was told to bring the tape dispenser to reception the next morning.

Given the current health restrictions in Victoria the staff did an admirable job in looking after us. However, both of us developed very itchy forearms and hands with distinct "bite" marks after the 1st night and was approved on the 2nd night of our stay.

I booked Pullman Melbourne on the Park to visit my family for Christmas. The service from all staff was excellent, very professional and friendly. I was blown away by the newly refurbished room. The old-fashioned wood and leather gentleman's club look was gone only to be replaced by up to date modern slate greys, comfortable furniture and a superb stone bathroom. Wow! Five stars indeed. New large Philips LED TVs with many apps such as Netflix and Disney Plus completed the experience. Pullman have been busy during the lock down last year. My package included a superb buffet breakfast. Very nice!