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Sofitel Melbourne on Collins Hotel 5 stars

Customer review rating 4.6/5 35,456 reviews

Sofitel Melbourne on Collins
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Room 1

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Hotel extras

  • Marvellous Melbourne at your feet

  • Breathtaking Views

  • Hotel for the Arts

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • MELBOURNE INTERNATIONAL AIRPORTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Electric car recharging units
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool (Nearby)
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Golf
  • Tennis
  • Boat excursions
  • Other sports activities
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 17 meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service available

Hotel location

Sofitel Melbourne on Collins

25 Collins Street
3000
melbourne
australia

Tel: +61396530000

Fax: (+61)3/96504261

Contact email

Check-in from 14h00

Check out up to 11h00

  • COLLINS ST :  CITY CIRCLE TRAM COLLINS 8 9

  • METRO TRAINS :  PLATFORM 1 2 3 4 PARLIAMENT

  • SPRING STREET :  CITY CIRCLE T SPRING STREET

  • COLLINS ST :  EXPRESS TRAIN FLINDERS STREET

  • COLLINS STR :  EXPRESS TRAINS SPENCER STREET

  • COLLINS ST :  CITY CIRCLE TRAM COLLINS 8/9

  • COLLINS STREET :  COLLINS ST TRAM COLLINS 8/9

  • YARRA TRAMS : 

  • By plane

    AVALON At 60km / 37.29 miles

  • By plane

    MELBOURNE INTERNATIONAL AIRPORT At 23km / 14 miles - Shuttle paying

  • By boat

    STATION PIER At 5km / 3.13 miles

  • By helicopter

    YARRA RIVER At 1km / 0.63 miles

  • By car

    EASTERN FREEWAY At 2km / 1.25 miles

  • By car

    SOUTH EASTERN FREEWAY At 2km / 1.24 miles

  • By car

    TULLAMARINE FREEWAY At 5km / 3.13 miles

  • By train

    FLINDERS STREET RAILWAY STATION At 0.5km / 0.31 miles

  • By train

    FLINDERS STREET STATION At 0.5km / 0.31 miles

  • By train

    SOUTHERN CROSS RAILWAY STATION At 2km / 1.24 miles

  • By train

    SPENCER STREET STATION At 1km / 0.63 miles

GPS :-37.813504, 144.973355

Our accommodations

Spacious and elegant in design, guest rooms at Sofitel Melbourne On Collins are luxuriously appointed and beautifully furnished. Featuring an elevated position and floor-to-ceiling windows with spectacular views over Melbourne, each guest room and suite p rovides a relaxed setting far removed from the hustle and bustle of city life. Rooms at this stunning Melbourne hotel feature a large work desk, wired and wireless internet access, a large, modern ensuite, and a TV with cable and pay-per-view channels.

CLASSIC ROOM, 1 King Size Bed, City Views

  • Max. number of persons: 3
  • Area: From 36 m² / 388 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

CLASSIC ROOM, 2 Single Beds, City Views

  • Max. number of persons: 3
  • Area: From 36 m² / 388 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

SUPERIOR ROOM, 1 King Size Bed, Bay Views

Accessible room
  • Max. number of persons: 3
  • Area: From 36 m² / 388 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

LUXURY ROOM, 1 King Size Bed, Corner City or Bay Views

  • Max. number of persons: 3
  • Area: From 40 m² / 431 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

LUXURY ROOM CLUB SOFITEL, 1 King Size Bed,CityViews

  • Max. number of persons: 3
  • Area: From 36 m² / 388 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)
Rooms

Our restaurants and bars

NO35

Type of cuisine: Gourmet

No35 serves fresh, modern cuisine emphasizing pure flavor matched with relaxed uncomplicated service and a wine selection reflective of their origin.

Lunch

12:00 - 02:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SOFITEL CLUB LOUNGE

Type of cuisine: Gourmet

Club Sofitel is available for guests staying in Club Rooms on upper floors, serving a la carte breakfast, morning tea, a light lunch, afternoon tea, evening cocktails & canapes and desserts

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 20:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SOFI'S LOUNGE

Non contractual photo

Open daily, this gallery style lounge is a hub for business coffees during the day, shifting into leisurely high teas that are served from 2:30 p.m. each weekend. It is also an ambient lounge for cocktails in the evening

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE ATRIUM ON 35

Non contractual photo

Open from 5 p.m. each night, an ambient space to celebrate or contemplate your day with a star-filled view beneath the fifteen-floor glass canopy. The Atrium Bar on 35 serves the finest French champagne, signature cocktails, light meals & boutique beers.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 17

  • Maximum size: 796 m²

  • Maximum capacity: 1,000 people

  • Maximum banquet capacity: 828 people

Find out more

Our guest reviews for
Sofitel Melbourne on Collins

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

35,456 reviews

tripadvisor

TripAdvisor Rating 4.5/5

6,124 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019
Customer review rating 4.6/5

Anonymous Couples - 06/04/2020 Confirmed reviews ALL

Home away from home

Dear Kim, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Pleasant, relaxing stay.

Customer review rating 4.6/5

Darryl M. Families - 02/04/2020 Confirmed reviews ALL

I recently enjoyed a 10 night stay at Sofitel on Collins. It was very enjoyable. The room upgrade was very much appreciated & as i kept kept extending my stay i was very grateful that i was able to keep the same room. Thank you for being so flexible Every staff member I encountered was extremely friendly & helpful. I would like to particularly pay tribute to Hermanta, Conrad, Elodie, Yosha, Alisha, Kathy & Joey in the Sofitel Lounge for their great service, advice & making us feel most welcome. They are a great asset to the hotel.

Dear Darryl, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our Club Sofitel team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

A special occasion with a surprise upgrade

Customer review rating 4.6/5

James D. Couples - 01/04/2020 Confirmed reviews ALL

Celebrated my partners birthday with a two night stay @ Sofitel Melbourne... we were pleasantly surprised with an upgrade to a Junior Suite , Sparkling wine and Macarons .... the staff went above and beyond given the current climate and city lockdown.

Dear James, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins
Customer review rating 4.6/5

Heidi R. Solo - 31/03/2020 Confirmed reviews ALL

Wonderful

Dear Heidi, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with Terence. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Have stayed here before and love the location and level of care provided

Customer review rating 4.6/5

Clare M. Families - 31/03/2020 Confirmed reviews ALL

I was there for seven days, originally for four ,but my travelling companion, my brother, had a fall in his room on our first night. This resulted in a 12 hour stay on the floor as his cries for help could not be heard, but once I realised there was a problem the following morning, the front desk staff sprung into action and we soon had paramedics and a transfer to hospital for surgery for a fractured femur. The staff were very concerned for my brother, and were very caring and supportive of me for the duration of my stay.

Dear Clare, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. I will share your comments with Jessica, Matt , Jig and Andres. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Wishing your brother a very speedy recovery. Thank you again for sharing your experience, and we hope to see you again in a future. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Exceptional stay in difficult times

Customer review rating 4.6/5

Catriona C. Couples - 31/03/2020 Confirmed reviews ALL

From check in staff where doing their best to provide the usual exceptional service despite the changing regulations every day due to the Coronavirus. The hotel was comfortable and welcoming, food delicious and service first class. Very relaxing stay

Dear Catriona, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with Vera, Ben, Supaporn, Elouise and Kathy. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Great Anniversay

Customer review rating 4.6/5

Brett R. Couples - 30/03/2020 Confirmed reviews ALL

We stayed for our wedding anniversay and were very well looked after, including complimentary champagne, room card and message displayed over the bed, together with personalized service and complimentary desert plate (delivered to our room). Thanks for the special anniversary stay.

Dear Brett, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Grest stay made better by exceptional service

Customer review rating 4.6/5

Garth Couples - 29/03/2020 Confirmed reviews ALL

What was meant to be a four day stay in Melbourne was needed to be cut short by illness, the staff were absolutely magnificent in their care and support for us as we organised getting home sooner than planned. As usual the breakfasts were stunning.

Dear Garth, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Great location

Customer review rating 4.6/5

Anonymous Couples - 28/03/2020 Confirmed reviews ALL

We were going to the longest lunch and even though it was cancelled, still decided to stay.

Dear Nicole, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with Terence and our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Great stay at a difficult time!

Customer review rating 4.6/5

Angie H. Families - 28/03/2020 Confirmed reviews ALL

This was a birthday weekend for me amid the Coronavirus pandemic. All of my planned events in Melbourne had been cancelled due the pandemic and the Sofitel ensured that my stay made up for that!! We were given an amazing upgrade to a suite which given we couldn’t go out much was very much appreciated. A bottle of bubbles added to the excitement of the suite experience. All the staff were amazing. Thank you for making my birthday weekend a memorable one!

Dear Angela, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Melbourne's Luxury

Customer review rating 4.6/5

Rebbecca Couples - 28/03/2020 Confirmed reviews ALL

Beautiful getaway at Sofitel, we can always feel confident whenever we book, that every aspect of the stay will be of the highest quality. From check-in, to room cleanliness and dining, it is always guaranteed. Huge shoutout to Hermanta in the lounge who was a perfect host with a wonderful and attentive attitude. Really made our afternoon.

Dear Rebecca, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with Hermanta. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Luxurious

Customer review rating 4.6/5

Tara Couples - 27/03/2020 Confirmed reviews ALL

It was so lovely to walk into warm and welcome foyer, then to be greeted warmly by the staff. The luxury didn't stop as we entered our room - the beautiful view, plush bed, and little touches made our stay even more special.

Dear Tara, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Wonderful hospitality!

Customer review rating 4.6/5

Li… Business - 27/03/2020 Confirmed reviews ALL

We are in such strange and uncertain times, and I was blown away by the beautiful nature and compassion shown by your staff. In particular, Alice who worked in the restaurant was taking leave so that casual staff could have more work. Alice took great care of us to make our breakfast feel really special and unique. She really went above and beyond. The concierge gentleman told me a similar story. I'm sorry I cannot remember his name. I think it is credit to the Sofitel that you hire such wonderful, compassionate and caring human beings. I would love to see more of this in other businesses. I look forward to continuing our business relationship with the Sofitel once this madness ends. Our booking was made directly through Sofitel, Samantha Curran (my colleague Anna Packham had dealt with her directly).

Dear Lisa, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with Alice, Andrew & Sam. I agree with you, they are truly wonderful people. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Enjoyed

Customer review rating 4.6/5

Pambula Couples - 27/03/2020 Confirmed reviews ALL

Very well looked after felt safe with hygiene matters in these bad times, food good ate all meals in house, will be back.

Dear Judith, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Was great even in this time of high stress

Customer review rating 4.6/5

Yen C. Business - 26/03/2020 Confirmed reviews ALL

I was greeted by Matt the room manager, I felt very cared for. We hired the LATROBE room for 2 days. Was great.

Dear Thi Yen, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with Matt & Sarah. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Lovely room, very friendly and attentive staff

Customer review rating 4.6/5

Jacquie B. Business - 26/03/2020 Confirmed reviews ALL

We had a wonderful time in a beautiful room. The staff were friendly and extremely helpful

Dear Tim, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with Emma. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

excellent

Customer review rating 4.6/5

Mark W. Couples - 25/03/2020 Confirmed reviews ALL

we came down for a Billy Elliot performance, which was cancelled. We decided to have the luncheon on the Sunday.. absolutely wonderful

Dear Mark, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments Hemanta & Noel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Well located hotel

Customer review rating 4.6/5

H. Business - 25/03/2020 Confirmed reviews ALL

reasonable. Staff always wonderful

Dear Shani, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Another Pleasent stay

Customer review rating 4.6/5

Barry Couples - 25/03/2020 Confirmed reviews ALL

Fantastic time and recognition of our 54th wedding anniversary greatly appreciated

Dear Barry, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with Mary Jo. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Restful and enjoyable overnight stay

Customer review rating 4.6/5

Barry Couples - 25/03/2020 Confirmed reviews ALL

Sofitel Melbourne never disappoints. We enjoyed a most pleasant stay in what has to be one of Melbourne's highest quality establishments. Service was faultless. Staff (as always) were extremely friendly and obliging. Room was exceptionally clean and our upgrade was most appreciated

Dear Barry, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins
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