Sofitel Melbourne on Collins Hotel 5 stars

Customer review rating (ALL Rating) 4.6/5 39,213 reviews

ALLSAFE approved hotel

Information message

Sofitel Melbourne on Collins
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+ 28 Services

Hotel extras

  • ALLSAFE Accredited - feel reassured with access to AXA medical teleconsultation free of charge

  • Tallest views in Melbourne with the highlight seeing the Yarra River and Port Philip Bay.

  • Elevated club lounge with fireplace, views overlooking Treasury Gardens and fine food & wine.

  • No35 restaurant offers sophisticated dining 150 meters above street level

Hotel location

Sofitel Melbourne on Collins

25 Collins Street
3000 melbourne
australia

Fax: (+61)3/96504261

Check-in from 15h00

Check out up to 11h00

  • COLLINS ST:  CITY CIRCLE TRAM COLLINS 8 9

  • METRO TRAINS:  PLATFORM 1 2 3 4 PARLIAMENT

  • SPRING STREET:  CITY CIRCLE T SPRING STREET

  • COLLINS ST:  EXPRESS TRAIN FLINDERS STREET

  • COLLINS STR:  EXPRESS TRAINS SPENCER STREET

  • COLLINS ST:  CITY CIRCLE TRAM COLLINS 8/9

  • COLLINS STREET:  COLLINS ST TRAM COLLINS 8/9

  • YARRA TRAMS: 

  • By plane

    AVALON At 60km / 37.29 miles

  • By plane

    MELBOURNE INTERNATIONAL AIRPORT At 23km / 14 miles - Shuttle paying

  • By boat

    STATION PIER At 5km / 3.13 miles

  • By helicopter

    YARRA RIVER At 1km / 0.63 miles

  • By car

    EASTERN FREEWAY At 2km / 1.25 miles

  • By car

    SOUTH EASTERN FREEWAY At 2km / 1.24 miles

  • By car

    TULLAMARINE FREEWAY At 5km / 3.13 miles

  • By train

    FLINDERS STREET RAILWAY STATION At 0.5km / 0.31 miles

  • By train

    FLINDERS STREET STATION At 0.5km / 0.31 miles

  • By train

    SOUTHERN CROSS RAILWAY STATION At 2km / 1.24 miles

  • By train

    SPENCER STREET STATION At 1km / 0.63 miles

GPS:-37.813504, 144.973355

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Spacious and elegant in design, guest rooms at Sofitel Melbourne On Collins are luxuriously appointed and beautifully furnished. Featuring an elevated position and floor-to-ceiling windows with spectacular views over Melbourne, each guest room and suite p rovides a relaxed setting far removed from the hustle and bustle of city life. Rooms at this stunning Melbourne hotel feature a large work desk, wired and wireless internet access, a large, modern ensuite, and a TV with cable and pay-per-view channels.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 17

  • Maximum size: 796

  • Maximum capacity: 1000 people

  • Maximum banquet capacity: 828 people

Find out more

Our guest reviews for
Sofitel Melbourne on Collins

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

39,213 reviews

TripAdvisor Rating 4.5/5

6,259 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good stay

Customer review rating 5.0/5

Joy J. Couples - 13/01/2022 Confirmed reviews ALL

We found the location great….trams to wherever we wanted to go. The staff were all lovely,polite and always friendly. The breakfast was plentiful and everything very fresh and the staff couldn’t have been more attentive Thanks to all the staff

Dear Joy, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and for supporting the hotel during such challenging times. We truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Good stay

Customer review rating 3.5/5

Guy Z. Families - 13/01/2022 Confirmed reviews ALL

Love the Sofitel melbourne have spent quite a few nights there and had functions there. A little disappointed this time. Since achieving Gold status there was no upgrade to our rooms. I requested upgrade when I booked and was told we would be upgraded given our Gold status . But that didn’t happen. The excuse given was you were renovating. I have been an Accor member for quite a while now this stay wasn’t as good as other stays.

Great Stay

Customer review rating 5.0/5

Geoff B. Couples - 13/01/2022 Confirmed reviews ALL

Had a four night break to unwind and relax ! Club Sofitel was exactly what was needed . A fantastic break, Large comfortable beds, clean spacious rooms and very , very quiet ! The array of beverages in Club Sofitel was incredible , though it was the amazing staff ,so friendly and helpful that made our stay superb. The Management of the Hotel were also Very friendly and helpful. Thank you all for a Great Holiday !

Dear Geoff, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with Mia as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and for supporting the hotel during such challenging times. We truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Well located, great view from hotel rooms, efficient services including checking, arrival welcome, checking out etc.

Customer review rating 5.0/5

Jp Couples - 13/01/2022 Confirmed reviews ALL

Wonderful stay and I can not ask for more from the Sofitel Melbourne. Everyone is so friendly and service by heart. Special thanks to Giovani for her very warm welcome upon our arrival and also the lovely bottle of wine plus some sweets. Thanks a lot Sofitel Melbourne team. You all are the champions. I will highly come back and recommend this hotel to everyone :-)

Dear James, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with Giovani as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and for supporting the hotel during such challenging times. We truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Long established and popular Melbourne hotel in the perfect CBD location.

Customer review rating 4.0/5

Pammy M. Couples - 13/01/2022 Confirmed reviews ALL

Our stay at the Sofitel was efficiently handled from check in to check out. Experienced, polite and professional staff in attendance whenever and wherever required.

Dear Pammy, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and for supporting the hotel during such challenging times. We truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Well located

Customer review rating 5.0/5

Debbie Families - 13/01/2022 Confirmed reviews ALL

Amazing hotel, staff and service. Close to restaurants, free tram rides or walking distance to shopping hub.

Dear Debbie, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and for supporting the hotel during such challenging times. We truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Fabulous stay-great service in extreme circunstances

Customer review rating 5.0/5

Elizabeth C. Couples - 13/01/2022 Confirmed reviews ALL

The staff were friendly, pleasant and accommodating. All endeavoured to meet our needs to a very high standard in a very personable manner. I was very impressed.

Dear Di, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and for supporting the hotel during such challenging times. We truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Great stay

Customer review rating 4.5/5

Aten Couples - 13/01/2022 Confirmed reviews ALL

Good location with great accommodation

Dear Aten, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and for supporting the hotel during such challenging times. We truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins
Customer review rating 2.5/5

Brendan Couples - 13/01/2022 Confirmed reviews ALL

We've been tothe sofitel many times before and think that it's time for an upgrade....it feels tired

Dear Brendan, Thank you for taking the time to tell us about your experience at the Sofitel Melbourne on Collins. am sorry that your experience did not meet your expectations on this occasion. The last renovation of the hotel was 10 years ago and we certainly agree that the guest room interiors are due for an upgrade. This project is fully under way with the commitment of our owning company and AccorHotels. The project should be completed in May this year. I can assure you that we are placing a great deal of focus on coming up with a room that will ensure all of our valued guests continue to enjoy visiting the hotel in the future. We appreciate your sharing your concerns, and we do hope you will stay with us again in a future. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Excellent Service

Customer review rating 5.0/5

Anonymous Families - 13/01/2022 Confirmed reviews ALL

We based our stay during my daughter's wedding . The service we received was excellent. The General Manager and his team enabled us to have a stress free time , they were so helpful and no request was too hard.

Dear Richard, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and for supporting the hotel during such challenging times. We truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Great position,friendly staff

Customer review rating 5.0/5

Andrew Couples - 12/01/2022 Confirmed reviews ALL

Really enjoyed our stay.Good accommodation,friendly staff and restaurant food was very good. Only negative is the valet parking costs are relatively high at $65 a day.

Dear Andrew, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and for supporting the hotel during such challenging times. We truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

It was a good stay...

Customer review rating 4.0/5

P A. Friends - 12/01/2022 Confirmed reviews ALL

Check in was good, the receptionist kindly allowed for a late check out - and that helped a lot! We were able to squeeze in one last thing to do in Melbourne. It was very much appreciated. Club lounge was excellent, everyone we encountered was lovely and personable. I'm forgetful, but I do believe the 2 stars that I can recall are Mia and Heidi? (one was studying Pharmaceutical Science, the other was a breakfast attendant and both were an absolute delight to talk to) Breakfast was fresh, and the thoughtfulness to serve Chicken Sausages to cater to a wider audience is welcome. Ala carte options were tasty and bountiful. My only feedback is that I do love a classic French toast (pain perdu), but this was absent in a uniquely French hotel. Even more so, when requested I was told it cannot be done. Haha The room was well furnished, however dusty. There was dust on the headboard and TV cabinet - and the soft items were showing its age. I am slightly concerned by the housekeeping as I also found a long strand of hair in the bathroom which could not possibly be mine. What surprised me the most was the amenity sent to the room. Having travelled extensively prior to the pandemic, I am glad that Accor extended my status when I was not able to do so in 2019 and 2020. Part of the experience for me is to be surprised and delighted by a welcome gift. To be frank, I would have almost missed the brown bag of Springhill Slices on the brown table if my friend did not point it out - something I found to be such low effort in execution that I found it amusing. There are ibis hotels that do more for less, so my only suggestion to the Guest Experience team is to up your game. I do hope to stay there again soon, however there are other options in Melbourne that do much better - at least for now.

Excellent location

Customer review rating 5.0/5

Michael T. Families - 12/01/2022 Confirmed reviews ALL

WE had an excellent stay at Sofitel, with a very comfortable room, extremely convenient location and your staff were exceptional. Each individual contact with your staff whether check in, restaurant or room service staff was a pleasure as they were so helpful. Thanks to everyone who made our stay a pleasure

Dear Michael, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with Chloe as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and for supporting the hotel during such challenging times. We truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Great location, great stay

Customer review rating 5.0/5

Vaia D. Friends - 12/01/2022 Confirmed reviews ALL

Everything was really satisfactory. Great staycation with Club Lounge Access. The rooms view was spectacular

Dear Vaia, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and for supporting the hotel during such challenging times. We truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Always a pleasure, but starting to slip

Customer review rating 4.0/5

Tracey Couples - 12/01/2022 Confirmed reviews ALL

We always love staying at the Sofitel. This trip though, we found the room was a little ‘tired’, worn upholstery, carpets not vacuumed thoroughly, no turn-down service second night, a discarded tissue in the lift foyer on our floor sat there our entire visit, & the club lounge furniture is also looking quite shabby, and the public bathroom on level 35 left a lot to be desired. Staff are wonderful (as always), but we can see that some money needs to spent on amenities to keep up with the Sofitel reputation, and more time cleaning.

Excellent Service

TripAdvisor rating 5.0/5

shameena2022 12/01/2022 TripAdvisor review

Kudos to the General Manager and his team at Sofitel Melbourne on Collins. I contacted the GM several times as it was my daughter's wedding and due to Covid our plans had to change a couple of times. Mr Clive Scott and his team made sure our stay and our requests were made as easy and stress free. Very Impressive service

Welcoming and friendly service

TripAdvisor rating 5.0/5

susie w 07/01/2022 TripAdvisor review

We always feel very welcome at the Sofitel, from the greeting from the friendly efficient reception staff to the bar staff at the Atrium, the Sofitel will always be our first choice when staying in Melbourne.

Thank you very much for your fantastic feedback. I am extremely pleased to know that you had a very pleasant stay and enjoyed our high level of service. We are dedicated to constantly improve our services and your positive words are much appreciated by everyone here. I do hope that we have the pleasure of welcoming you back soon at Sofitel Melbourne on Collins.

Luxuriant experience

TripAdvisor rating 5.0/5

dennis_connor7 02/01/2022 TripAdvisor review

Staying at this hotel optimises what is great about the Sofitel brand,with this facility being one of the best in my experience in Australia the opulent junior suite affording scenic views of Melbourne All the staff are trained to make you feel special at all times,the food at the restaurants are of a gourmet delight

Thank you very much for your fantastic feedback. I am extremely pleased to know that you had a very pleasant stay and enjoyed our high level of service. We are dedicated to constantly improve our services and your positive words are much appreciated by everyone here. I do hope that we have the pleasure of welcoming you back soon at Sofitel Melbourne on Collins.

I have to come back HOME

TripAdvisor rating 5.0/5

Got2try 01/01/2022 TripAdvisor review

What a wonderful experience staying at this beautiful Hotel in Melbourne. Location is smack bang in the right spot of Melbourne. Easy transportation outside your door step. Rooms are a good size, bathroom had all the amenities you could use and need. I thought they got rid of turn down service, but I was lucky one night and got it! Rooms are fully functional, and extremely clean. Housekeeping do a wonderful job. Executive lounge is simply outstanding, the girls up there will look after you, like your wife or mother. Best service.

Thank you for posting your review on Trip Advisor, I was pleased to read you enjoyed your stay with us and the Sofitel Club Lounge experience. I will ensure your kind words are shared with everyone. We look forward to welcoming you back in the future.

50 Anniverary

TripAdvisor rating 5.0/5

henning140941 22/12/2021 TripAdvisor review

It was terrific to be back tSofitel MELBOURNE after 2 years. We had very good service in both the club lounge and the restaurant.he food was very good. This is the 20th time we have had our anninersary at SOFITEL MELBOURNE. The staff were very attentive.

Thank you for your lovely comments and thank you for choosing to celebrate your 50th Wedding Anniversary at Sofitel Melbourne On Collins. We pride ourselves on providing genuine service and those little extra touches that make a stay memorable. It’s great to hear you had a pleasant experience. We thank you for your support of our hotel and look forward to welcoming you back in the near future.

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