Sofitel Melbourne on Collins Hotel 5 stars

Customer review rating 4.6/5 34,911 reviews
Sofitel Melbourne on Collins
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+ 31 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Marvellous Melbourne at your feet

  • Breathtaking Views

  • Hotel for the Arts

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • MELBOURNE INTERNATIONAL AIRPORTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Electric car recharging units
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool (Nearby)
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Golf
  • Tennis
  • Boat excursions
  • Other sports activities
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 17 meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service available

Hotel location

Sofitel Melbourne on Collins

25 Collins Street
3000
melbourne
australia

Tel: +61396530000

Fax: (+61)3/96504261

Contact email

Check-in from 14h00

Check out up to 11h00

  • COLLINS ST :   CITY CIRCLE TRAM COLLINS 8 9

  • METRO TRAINS :   PLATFORM 1 2 3 4 PARLIAMENT

  • SPRING STREET :   CITY CIRCLE T SPRING STREET

  • COLLINS ST :   EXPRESS TRAIN FLINDERS STREET

  • COLLINS STR :   EXPRESS TRAINS SPENCER STREET

  • COLLINS ST :   CITY CIRCLE TRAM COLLINS 8/9

  • COLLINS STREET :   COLLINS ST TRAM COLLINS 8/9

  • YARRA TRAMS :  

  • By plane

    AVALON At 60km / 37.29 miles

  • By plane

    MELBOURNE INTERNATIONAL AIRPORT At 23km / 14 miles - Shuttle paying

  • By boat

    STATION PIER At 5km / 3.13 miles

  • By helicopter

    YARRA RIVER At 1km / 0.63 miles

  • By car

    EASTERN FREEWAY At 2km / 1.25 miles

  • By car

    SOUTH EASTERN FREEWAY At 2km / 1.24 miles

  • By car

    TULLAMARINE FREEWAY At 5km / 3.13 miles

  • By train

    FLINDERS STREET RAILWAY STATION At 0.5km / 0.31 miles

  • By train

    FLINDERS STREET STATION At 0.5km / 0.31 miles

  • By train

    SOUTHERN CROSS RAILWAY STATION At 2km / 1.24 miles

  • By train

    SPENCER STREET STATION At 1km / 0.63 miles

GPS :-37.813504, 144.973355

Our accommodations

Spacious and elegant in design, guest rooms at Sofitel Melbourne On Collins are luxuriously appointed and beautifully furnished. Featuring an elevated position and floor-to-ceiling windows with spectacular views over Melbourne, each guest room and suite p rovides a relaxed setting far removed from the hustle and bustle of city life. Rooms at this stunning Melbourne hotel feature a large work desk, wired and wireless internet access, a large, modern ensuite, and a TV with cable and pay-per-view channels.

CLASSIC ROOM, 1 King Size Bed, City Views

  • Max. number of persons: 3
  • Area: From 36
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

CLASSIC ROOM, 2 Single Beds, City Views

  • Max. number of persons: 3
  • Area: From 36
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)
Accessible room

SUPERIOR ROOM, 1 King Size Bed, Bay Views

  • Max. number of persons: 3
  • Area: From 36
  • Views: Bay view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

LUXURY ROOM, 1 King Size Bed, Corner City or Bay Views

  • Max. number of persons: 3
  • Area: From 40
  • Views: Bay view, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

LUXURY ROOM CLUB SOFITEL, 1 King Size Bed,CityViews

  • Max. number of persons: 3
  • Area: From 36
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

JUNIOR SUITE, 1 King Size Bed, Open Plan Living Area, Corner Bay Views

  • Max. number of persons: 3
  • Area: From 50
  • Views: Bay view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

PRESTIGE SUITE CLUB SOFITEL, 1 KING SIZE BED, SEPARATE LIVING ROOM, CORNER CITY OR BAY VIEWS

  • Max. number of persons: 3
  • Area: From 77
  • Views: City side, Bay view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

OPERA SUITE CLUB SOFITEL, 1 King Size Bed, Separate Living & Dining, Corner City Views

  • Max. number of persons: 2
  • Area: From 146
  • Views: Bay view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Our restaurants and bars

NO35

Type of cuisine: Gourmet

No35 serves fresh, modern cuisine emphasizing pure flavor matched with relaxed uncomplicated service and a wine selection reflective of their origin.

Lunch

12:00 - 02:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SOFITEL CLUB LOUNGE

Type of cuisine: Gourmet

Club Sofitel is available for guests staying in Club Rooms on upper floors, serving a la carte breakfast, morning tea, a light lunch, afternoon tea, evening cocktails & canapes and desserts

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 20:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SOFI'S LOUNGE

Photo non contractuelle / Strictly non binding

Open daily, this gallery style lounge is a hub for business coffees during the day, shifting into leisurely high teas that are served from 2:30 p.m. each weekend. It is also an ambient lounge for cocktails in the evening

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE ATRIUM ON 35

Photo non contractuelle / Strictly non binding

Open from 5 p.m. each night, an ambient space to celebrate or contemplate your day with a star-filled view beneath the fifteen-floor glass canopy. The Atrium Bar on 35 serves the finest French champagne, signature cocktails, light meals & boutique beers.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 17

  • Maximum size: 796

  • Maximum capacity: 1,000 people

  • Maximum banquet capacity: 828 people

Find out more

Our guest reviews for
Sofitel Melbourne on Collins

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

34,911 reviews

tripadvisor

TripAdvisor Rating 4.5/5

6,108 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Fabulous Hotel

TripAdvisor rating 4.5/5

Michelle P 18/02/2020 TripAdvisor review

Stayed here for Valentines Day, and as a Platinum member, were treated amazingly well. Absolutely beautiful hotel, all of the staff were super helpful and friendly, the club lounge was fantastic with a special shout out to one of the staff there, Hermanta - he really looked after us. Will definitely be staying there again

It is fabulous to hear that you enjoyed your stay and we are delighted to know that you enjoyed all aspects of it, especially the quality of our Club Sofitel as well as the service you have received from Hermanta. We appreciate your kind feedback about our team and we will ensure this is shared. We look forward to welcoming you again soon.

pretty good

Customer review rating 4.6/5

Brodie Couples - 14/02/2020 Confirmed reviews ALL

good things- very good location, very clean, really quiet and nice staff bad things-the carpet was a bit wet wen i first went in, tv box had to be reset but was done prompley, the power adaptor on my side of the bed was to low to charge phone had to get on the floor to charge it.

Dear Brodie , We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I also appreciate your comments on other areas in the hotel that we can improve upon and I thank you for sharing your concerns. I sincerely apologise how the above mentioned impacted your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Location and building was great.

Customer review rating 4.6/5

Steve Business - 13/02/2020 Confirmed reviews ALL

The room was comfortable, and location was very convenient.

Dear Stephen, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Great Views

Customer review rating 4.6/5

Michael B. Couples - 13/02/2020 Confirmed reviews ALL

Excellent

Dear Michael, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with Lauren. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Great Hotel for a pleasurable stat always.

Customer review rating 4.6/5

Dale C. Couples - 13/02/2020 Confirmed reviews ALL

We have stayed at the Sofitel on Collins many times and have always enjoyed our time there. All of the staff are fantastic and most helpful. We have also dined at No. 35 many times the whole meal this time was absolutely magnificent. I would highly recommend everybody to celebrate any occasion at No. 35 the food and service was fantastic. Well done we will be back.

Dear Dale, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Well located Excellent experience in Melbourne.

Customer review rating 4.6/5

Jo P. Business - 13/02/2020 Confirmed reviews ALL

Staff were friendly, helpful and knowledgeable about services available. The food was delicious and well presented at the Club Sofitel and the restaurant. We had visitors for breakfast and they were impressed. Our visitors also required parking and this was catered for as well. We had a very enjoyable stay at the hotel. Location is great.

Dear Josie, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with Jesse & Linda. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Disappointing for a 5 star hotel

Customer review rating 4.6/5

Anonymous Friends - 13/02/2020 Confirmed reviews ALL

The service was disappointing. On Saturday we sat in the lobby and there was 6 of us (3 couples). My wife had to go looking for someone to come and take a drinks order. Then when we wanted to order some snacks/food we had to go find someone to take our order. We sat in the lobby from 2pm till about 5:30pm and we had to ask for service rather than someone come and assist us. I spent almost $300 on food and drinks and probably would have spent more if only someone attended to us. On Sunday we sat in the same spot from approx 12-2pm and not once were we approached by staff to see if we could get a drink/coffee/food. Other people around us were being served. In the end we decided to get drinks/coffee from somewhere outside of the hotel - somewhere where we felt valued. I was disappointed also to have paid for a suite and the shower and bathtub were combined.

Dear Miroslav, Thank you for taking the time to share your comments concerning your stay at the Sofitel Melbourne On Collins. I am very sorry to hear that your overall experience wasn’t as you expected. Please accept my sincere apologies. I have forwarded your valuable feedback onto our Director of Food & Beverage, and someone will be contacting you to further discuss your comments. If I can be of any further assistance please do not hesitate to contact me directly at anytime. Kind regards, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Comfortable stay in Melbourne CBD

Customer review rating 4.6/5

Gary Families - 13/02/2020 Confirmed reviews ALL

Staff very friendly and keen to please. Unfortunately the bathroom had rust and mould on the shower curtain rail which was disappointing for such a famous hotel. Also the large number of power cables, internet cables etc clearly visible in the suite was rather surprising and not very classy.

Perfect Getaway

Customer review rating 4.6/5

Anonymous Couples - 13/02/2020 Confirmed reviews ALL

From the moment we walked into the Sofitel we had a excellent experience, from the reception with Ben, to the welcome gift, to the additional anniversary present, to the extra attention from Yasmin in the Sofitel club to the over and beyond by Hemanata in the Sofitel club. We were genuinely grateful to the wonderful experience everyone provided my wife and I to celebrate our special occasion and as a result of the experience, I have decided to make Accor Hotels by default choice when I book. Thank you immensely for a great time!

Dear Jehad, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with Yasmin & Hemanta. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Nice view

Customer review rating 4.6/5

Anonymous Business - 13/02/2020 Confirmed reviews ALL

Group checkin for VIPs was too slow and porters were not there to support. It was after midnight but the arrival time had been communicated in advance.

Dear Fiona , Thank you for choosing to stay at Sofitel Melbourne on Collins and for taking the time to complete our guest questionnaire. We pride ourselves in providing the finest, most up-to-date product in the competitive Melbourne market and so we certainly appreciate your feedback and spending your precious time in doing so. Whilst I was pleased to read that you enjoyed your overall stay, thank you also for highlighting areas where you felt further improvement is required, in particular with regards to your arrival experience. I have shared your valuable feedback with our Director of Rooms and please accept our apologises for any disappointment caused. Thank you again for bringing these points to our attention and we do take your comments very seriously in order to improve our guests experiences wherever possible. I do hope that we will have the opportunity to welcome you back to the hotel in the future. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Disturbing Sleep

Customer review rating 4.6/5

R. W. Couples - 12/02/2020 Confirmed reviews ALL

The lamp over the desk had a mind of its own coming on and off all night.

Welcoming

Customer review rating 4.6/5

Mc Solo - 12/02/2020 Confirmed reviews ALL

Flight was cancelled until the next day & it was easy to book on the ALL app. More importantly the staff were welcoming and helpful.

Dear Michael, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Exceptional customer service made for a great stay

Customer review rating 4.6/5

Anonymous Business - 12/02/2020 Confirmed reviews ALL

Exceptional service from a wonderful team of staff. From the check-in experience to everything in between, the level of service from staff at all levels made for a five-star stay. The lavender linen spray and tea for turn down service was a wonderful touch, as was the handwritten welcome card from the manager on arrival.

Dear Katrina, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Wonderful service from check in to check out.

Customer review rating 4.6/5

Manfred D. Couples - 12/02/2020 Confirmed reviews ALL

Stayed in a Suite to celebrate our 40th Wedding Anniversary. Room was beautiful and enjoyed Executive Lounge access.

Dear Manfred, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Crem dela crem

Customer review rating 4.6/5

Nick K. Business - 12/02/2020 Confirmed reviews ALL

Very swish - loved the hotel and all it offered.

Dear Nick, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

The best

Customer review rating 4.6/5

Lance S. Couples - 12/02/2020 Confirmed reviews ALL

After a bad experience with last stay this was fantastic your boss upgraded us and we were impressed with all staff

Dear Lance, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Weekend in the city

Customer review rating 4.6/5

Mary Couples - 12/02/2020 Confirmed reviews ALL

Very friendly and efficient staff, our time spent in the Club Lounge was fantastic again very attentive staff and good food etc. Our dinners at 35 were lovely Our room was very well appointed and provided everything we needed We have stayed at the Sofitel Melbourne many times and are always more than satisfied, it is a great location for any visit to Melbourne

Dear Mary, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

great location, welcoming and food is great

Customer review rating 4.6/5

Nick Families - 12/02/2020 Confirmed reviews ALL

great location on and off freeways , everyone's always welcoming and rooms are clean. Breakfast was fantastic plenty of selection. Only thing that i would improve is not a big one is that TV stations are pretty basic :( need full range of foxtel stations similar to the Sofitel Sydney

Dear Nick, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Great stay

Customer review rating 4.6/5

Anonymous Families - 12/02/2020 Confirmed reviews ALL

Arrived and was not happy with the room went down next morning and very pleasant young man upgraded me

Dear Kim, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Fantastic anniversary stay

TripAdvisor rating 4.5/5

Wayne B 12/02/2020 TripAdvisor review

We had a fantastic night once again at the Sofitel on Collins. We received an unexpected room upgrade which was amazing. As always the sofitel club was fantastic. It made for a great experience once again at my favorite hotel in Melbourne

Thank you for taking the time to write such a lovely review of your recent stay. I was very happy to read that you enjoyed the complimentary upgrade to our fabulous suite and the view that came with it. We are blessed with all rooms having fabulous views of Melbourne. We pride ourselves on providing genuine service and those little extra touches that make a stay memorable We thank you for your support of our hotel and look forward to welcoming you back in the near future.
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