Sofitel Melbourne on Collins Hotel 5 stars

We had yet another wonderful stay, with our supremely comfortable room, outstanding views of course, delicious in-room dining as always, and delightful special treats awaiting us on our arrival. The staff here are second to none. Would never consider staying anywhere else when visiting Melbourne. Thank you Sofitel!

We had a wonderful stay and enjoyed the restaurant meal , which was well above average.

We recently stayed at the Sofitel Melbourne as part of our birthday celebration. The key "take-out" from our stay was the friendliness and helpfulness of the hotel staff. This started at valet parking, continued on to reception, and was reinforced at all times in the Club Sofitel lounge. We enjoyed our time in the Club Sofitel lounge, where the canapes were generous and the drinks were superb. If we hadn't had dinner booked outside the hotel, we would have enjoyed more of the generous bento boxes as the afternoon canapes were enough for a meal. It is a well located hotel for any stay in the Melbourne with a tram stop outside the hotel and a reinvigorated restaurant district nearby.

We arrived 40 minutes early (our mistake, we thought that check in was at 2pm, but it was 3 pm) and were told that the room was not ready and would take at least 40 mins to an hour before we could access it. We were asked to wait in the foyer which was in plain site of the front desk. We left our bags with the desk staff who informed us that they would be taken to the room for us when ready. At 12 past 3 we had still not been informed of the room status, so then went to reception to ask how it was going, we were then told that the room was still not ready and would we like a room on a lower level instead. We agreed to this as we simply wanted to get into our room and begin to unpack. We were given the room swipe and told that our bags would be delivered shortly. After half an hour I called reception to ask where our bags were and was informed that they should have been delivered, but reception would look into it. After another 15 minutes I decided to go to reception myself to retrieve the bags, and was met with surprise by the staff but assured that they would look into it. When I got back to the room the bags had finally been delivered. This stay at the Sofitel was to celebrate our 40th anniversary. We had stayed there for our 20th and thought it would be lovely to go again as the views really are amazing. I must say that I was so disappointed with the way we were treated on arrival. First off, the room itself was costing us $1245 for two nights, for us, that is a great deal of money, but because of the occasion we felt justified in spending this. I must say ( and perhaps I am behind the times here ) but I expected everything to run seamlessly. If the original room was not ready when we arrived, and obviously there were other rooms of the same type available, why didn't the reception staff offer us one of those at the time? I was happy to wait till 3pm, but even after that time, nobody bothered to inform us as to the status of our room, we had to ask. The room itself was nice, but felt outdated. My husband looked for a USB outlet, but could not find any in the room, which in this day and age is quite amazing. We were also surprised to find that we had to pay to watch movies. For the price of this room, I would think that you would make Netflix or similar available for free. The views are astounding, but it's also about the room presentation, and it did feel a bit old in style. Also, ( which bothers me a lot ) there were two long black hairs connected to one of the upside down glasses in the bathroom. Obviously the cleaners had missed this. I wanted to inform the staff of this, but felt like it was all too much after the bag situation, so cleaned the vanity myself. The shower area was large and comfortable, but the grout on the floor needs to be replaced as it is stained and looks unappealing. For a room that you charge $600 plus a night, I must say, I was not that impressed. We received a bottle of champagne and some biscuits to apologise for the baggage issue, which was a nice gesture, but again, there should never have been any mix up. I think that the stay was not worth the amount of money paid. I would not consider staying at the Sofitel again. The staff at both breakfasts were lovely and courteous.

In extremely challenging times for the hotel industry the Sofitel shone. I felt safe & comfortable staying here & despite another lockdown announced while staying staff remained positive & upbeat & kept up their high standards of customer service. Club lounge staff were all professional & friendly, attentive & helpful always taking an interest how your day had been. So too houskeeping staff (in particular Chau) who kept my room spotless & was lovely & thoughtful providing me with lavender spray & offering me relaxation tea to help me sleep. All the meals/snacks were delicious & plentiful. As usual felt I welcomed (as if visiting family) & very spoilt (thank you for wine & treat in my room) - as an essential worker just what I needed during my staycation. Left much more relaxed.

As usual from arrival staff are pleasant, helpful and accommodating. Rooms are well furnished and bed comfortable. Club room is relaxing and view enjoyable. Bento box, sufficient and good selection, but little off putting, a plane food feel. Maybe would not suit all. Little confused, buffet at breakfast!!

This was a weekend staycation in the city with a few restaurants booked for dinners. Hotel is well located at the Paris end of Collins St. We were well looked after and it was an enjoyable stay for the weekend. The included breakfast was great each morning.

Most welcoming staff. Enjoyed dinner and had a fabulous table

All the staff were fabulous, accommodating with all requests. Sadly we had to leave early due to lockdown. We did not ask for any refund or compensation and we pleasantly surprised to receive an email offering us either a credit or refund. I think the club breakfast settings are not as good as restaurant.

Staff helpful. Accommodation comfortable and cosy. Facilities great.

We enjoyed our time immensely , it as nice to be made so welcome, the bottle of bubbles was a lovely touch. Even though lockdown 5.0 began on our last day the staff were wonderful, the mandatory room service breakfast was very good. Thank you team

As always from the warm friendly greeting at checkin to the beautifully appointed rooms the Sofitel Melbourne on Collins never fails to impress.

easy to check in and out well placed in the CBD for me to get about

Sofitel lived up to it's name in quality, service and cleanliness. It was a wonderful time away. Extra effort was made to ensure we felt valued.

This hotel in inner city Melbourne is my favourite hotel. With easy access to trams and trains which helps with moving around the city. A high end hotel with friendly and helpful staff. Our room was well appointed and they surprised me with a complimentary bottle of wine for my birthday! The bed was extremely comfortable and pillows soft which was nice. Breakfast in the morning is the highlight of staying here- with wonderful city and bay views from the tables not to forget the superb array of food choices. Just lovely - can’t wait to return again soon!