Amazing hotel, staff and service. Close to restaurants, free tram rides or walking distance to shopping hub.

The staff were friendly, pleasant and accommodating. All endeavoured to meet our needs to a very high standard in a very personable manner. I was very impressed.

Good location with great accommodation

We've been tothe sofitel many times before and think that it's time for an upgrade....it feels tired

We based our stay during my daughter's wedding . The service we received was excellent. The General Manager and his team enabled us to have a stress free time , they were so helpful and no request was too hard.

Really enjoyed our stay.Good accommodation,friendly staff and restaurant food was very good. Only negative is the valet parking costs are relatively high at $65 a day.

Check in was good, the receptionist kindly allowed for a late check out - and that helped a lot! We were able to squeeze in one last thing to do in Melbourne. It was very much appreciated. Club lounge was excellent, everyone we encountered was lovely and personable. I'm forgetful, but I do believe the 2 stars that I can recall are Mia and Heidi? (one was studying Pharmaceutical Science, the other was a breakfast attendant and both were an absolute delight to talk to) Breakfast was fresh, and the thoughtfulness to serve Chicken Sausages to cater to a wider audience is welcome. Ala carte options were tasty and bountiful. My only feedback is that I do love a classic French toast (pain perdu), but this was absent in a uniquely French hotel. Even more so, when requested I was told it cannot be done. Haha The room was well furnished, however dusty. There was dust on the headboard and TV cabinet - and the soft items were showing its age. I am slightly concerned by the housekeeping as I also found a long strand of hair in the bathroom which could not possibly be mine. What surprised me the most was the amenity sent to the room. Having travelled extensively prior to the pandemic, I am glad that Accor extended my status when I was not able to do so in 2019 and 2020. Part of the experience for me is to be surprised and delighted by a welcome gift. To be frank, I would have almost missed the brown bag of Springhill Slices on the brown table if my friend did not point it out - something I found to be such low effort in execution that I found it amusing. There are ibis hotels that do more for less, so my only suggestion to the Guest Experience team is to up your game. I do hope to stay there again soon, however there are other options in Melbourne that do much better - at least for now.

WE had an excellent stay at Sofitel, with a very comfortable room, extremely convenient location and your staff were exceptional. Each individual contact with your staff whether check in, restaurant or room service staff was a pleasure as they were so helpful. Thanks to everyone who made our stay a pleasure

Everything was really satisfactory. Great staycation with Club Lounge Access. The rooms view was spectacular

We always love staying at the Sofitel. This trip though, we found the room was a little ‘tired’, worn upholstery, carpets not vacuumed thoroughly, no turn-down service second night, a discarded tissue in the lift foyer on our floor sat there our entire visit, & the club lounge furniture is also looking quite shabby, and the public bathroom on level 35 left a lot to be desired. Staff are wonderful (as always), but we can see that some money needs to spent on amenities to keep up with the Sofitel reputation, and more time cleaning.

Kudos to the General Manager and his team at Sofitel Melbourne on Collins. I contacted the GM several times as it was my daughter's wedding and due to Covid our plans had to change a couple of times. Mr Clive Scott and his team made sure our stay and our requests were made as easy and stress free. Very Impressive service

We always feel very welcome at the Sofitel, from the greeting from the friendly efficient reception staff to the bar staff at the Atrium, the Sofitel will always be our first choice when staying in Melbourne.

Staying at this hotel optimises what is great about the Sofitel brand,with this facility being one of the best in my experience in Australia the opulent junior suite affording scenic views of Melbourne All the staff are trained to make you feel special at all times,the food at the restaurants are of a gourmet delight

What a wonderful experience staying at this beautiful Hotel in Melbourne. Location is smack bang in the right spot of Melbourne. Easy transportation outside your door step. Rooms are a good size, bathroom had all the amenities you could use and need. I thought they got rid of turn down service, but I was lucky one night and got it! Rooms are fully functional, and extremely clean. Housekeeping do a wonderful job. Executive lounge is simply outstanding, the girls up there will look after you, like your wife or mother. Best service.

It was terrific to be back tSofitel MELBOURNE after 2 years. We had very good service in both the club lounge and the restaurant.he food was very good. This is the 20th time we have had our anninersary at SOFITEL MELBOURNE. The staff were very attentive.