Sofitel Melbourne on Collins

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Sofitel Melbourne on Collins 5 stars

Customer review rating (ALL Rating) 4.6/5 5,028 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • ALLSAFE Accredited - feel reassured with access to AXA medical teleconsultation free of charge

  • Tallest views in Melbourne with the highlight seeing the Yarra River and Port Philip Bay.

  • Elevated club lounge with fireplace, views overlooking Treasury Gardens and fine food & wine.

  • No35 restaurant offers sophisticated dining 150 meters above street level

Hotel location

Sofitel Melbourne on Collins

25 Collins Street
3000 MELBOURNE
Australia

  • COLLINS ST:  CITY CIRCLE TRAM COLLINS 8 9

  • METRO TRAINS:  PLATFORM 1 2 3 4 PARLIAMENT

  • SPRING STREET:  CITY CIRCLE T SPRING STREET

  • COLLINS ST:  EXPRESS TRAIN FLINDERS STREET

  • COLLINS STR:  EXPRESS TRAINS SPENCER STREET

  • COLLINS ST:  CITY CIRCLE TRAM COLLINS 8/9

  • COLLINS STREET:  COLLINS ST TRAM COLLINS 8/9

  • YARRA TRAMS: 

  • By plane

    AVALON At 60km / 37 miles

  • By plane

    MELBOURNE INTERNATIONAL AIRPORT At 23km / 14 miles - Shuttle paying

  • By boat

    STATION PIER At 5km / 3 miles

  • By helicopter

    YARRA RIVER At 1km / 0 miles

  • By car

    EASTERN FREEWAY At 2km / 1 miles

  • By car

    SOUTH EASTERN FREEWAY At 2km / 1 miles

  • By car

    TULLAMARINE FREEWAY At 5km / 3 miles

  • By train

    FLINDERS STREET RAILWAY STATION At 0km / 0 miles

  • By train

    FLINDERS STREET STATION At 0km / 0 miles

  • By train

    PARLIAMENT STATION At 0km / 0 miles

  • By train

    SOUTHERN CROSS RAILWAY STATION At 2km / 1 miles

  • By train

    SPENCER STREET STATION At 1km / 0 miles

  • By train

    SPRING STREET At 0km / 0 miles

GPS:-37.813504, 144.973355

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Spacious and elegant in design, guest rooms at Sofitel Melbourne On Collins are luxuriously appointed and beautifully furnished. Featuring an elevated position and floor-to-ceiling windows with spectacular views over Melbourne, each guest room and suite p rovides a relaxed setting far removed from the hustle and bustle of city life. Rooms at this stunning Melbourne hotel feature a large work desk, wired and wireless internet access, a large, modern ensuite, and a TV with cable and pay-per-view channels.

Our guest reviews

Our guest reviews for
Sofitel Melbourne on Collins

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  5,028 reviews

TripAdvisor Rating  4.5/5  6,285 reviews

Certificate of excellence 2022

Our overnight stay

TripAdvisor rating 5.0/5

jpclegal TripAdvisor review

Staff at reception, the porters and the housekeeping were all very friendly and helpful. One of our bags went astray at Qantas. It turned up late and after we checked out the next morning. The porters were very helpful in looking after it till we could get it. Will be back next time.

Thank you very much for your good feedback. I am delighted to know that you enjoyed your stay in spite your bags being lost. Thank you for your kind words about our Ambassadors. We look forward to seeing you again on your future visits to Melbourne.

Another incrroect over charge by Sofitel Australia

TripAdvisor rating 4.0/5

David R Business - TripAdvisor review

Second time I have been over billed with multiple charges, each time 3 separate charges to my credit card which doesn't match the final bill staying at the Sofitel group. PLEASE stop doing micro payments if your staff can not add up.

Customer review rating 1.5/5

R. E. Couples - Confirmed reviews ALL

Toilet flushed all night asked a couple of times for water , including at the checking in Visa was charged twice and it took 4 phone calls including two to managers to get refund

short break

TripAdvisor rating 4.0/5

davc0m TripAdvisor review

Disappointed bar and restaurant closed Sunday Monday surely you could have the bar open We deliberately booked The Monday because as usual its so hard to slip in your free night and we payed and upgrade of $105 which is a rip off being a regular customer at the Sofitel no bar no restaurant IN A 5 STAR HOTEL THATS RIDICULOUS

Thank you for your constructive review of our hotel. I am very sorry to read about your disappointment with the Atrium Bar being closed during your stay. Once again, thank you for bringing this to our attention. We appreciate guest who let us know when our services are not right. We do hope to see you again in the future.

lovely quiet and pampering stay

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

We came to have a quiet weekend away for a relax and take in a show. It was the ideal place to stay

Dear Valerie, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and for supporting the hotel during such challenging times. We truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Great location, good service

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

Pleasant but possibly not to the standard that the price of the room should deliver Bed was a bit soft, room quite small for what we paid. Breakfast average and not what i expect of a 5 star hotel.

Good l.

Customer review rating 4.5/5

Great L. Solo - Confirmed reviews ALL

All staff members were very helpful and knowledgeable and always had a smile on their faces

Dear Maria, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and for supporting the hotel during such challenging times. We truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Wonderful

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Excellent service throughout. Lounge experience was super lovely and pampering. Loved it!

Dear Tricia, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and for supporting the hotel during such challenging times. We truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Great stay!

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

As always, the Sofitel chain never seems to disappoint! the location, and staff friendliness made my stay well worth it. I will be back!

Dear Zac, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and for supporting the hotel during such challenging times. We truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Great stay as always

Customer review rating 5.0/5

Adam T. Couples - Confirmed reviews ALL

I stayed at the Sofitel in Melbourne a lot before COVID and very good to be back again - seeing many of the same friendly faces. Service was great, everyone helpful and particularly good to see Terrence again after all this time.

Dear Adam, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and for supporting the hotel during such challenging times. We truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Well located

Customer review rating 4.0/5

Helen A. Couples - Confirmed reviews ALL

A romantic get away

Dear Helen, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and for supporting the hotel during such challenging times. We truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Best hotel stay I’ve had

Customer review rating 5.0/5

Melanie Couples - Confirmed reviews ALL

The hotel and room was beautiful. The staff were amazing also. We had a fantastic stay.

Dear Melanie, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and for supporting the hotel during such challenging times. We truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Ideal location and friendly service

Customer review rating 5.0/5

Greg M. Couples - Confirmed reviews ALL

Enjoyed all aspects of stay. Staff made us feel welcome....from our arrival, during brekkies, till departure.

Dear Greg, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and for supporting the hotel during such challenging times. We truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Comfortable

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

All round good. Frustrating that we could not enjoy a dining experience. Surely places should be available to hotel guests.

Dear Gail, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and for supporting the hotel during such challenging times. We truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Lovely stay in great location

Customer review rating 5.0/5

Fiona Couples - Confirmed reviews ALL

The Sofitel on Collins is perfectly located to enjoy the top end of town. Our stay was great with a lovely room, great views lovely common areas, beautiful breakfast and friendly staff.

Dear Fiona, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and for supporting the hotel during such challenging times. We truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Relaxing stay

Customer review rating 5.0/5

Gary S. Couples - Confirmed reviews ALL

We have stayed several times this year and have never been disappointed with the service from the staff. The staff are amazing always helpful & friendly. We would like to thank Fitria Elodie Angie Emma Jackielyn Luelle Heidi Nadia Thomas Mia Mew Cecile Zoe Tahileah for always making our stays so welcoming & relaxing

Dear Gary, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our Club Sofitel team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and for supporting the hotel during such challenging times. We truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Great location

Customer review rating 5.0/5

Martin Couples - Confirmed reviews ALL

Great location and conveniently located, fantastic experience.

Dear Martin, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and for supporting the hotel during such challenging times. We truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Lovely traditional hotel

Customer review rating 4.0/5

Natalie L. Families - Confirmed reviews ALL

The Sofitel is a lovely hotel in a great location at the top of Collins St. The staff are absolutely delightful and the rooms were comfortable. If you are looking for the latest trendy hotel then The Sofitel isn't for you, but as far as a traditional hotel experience goes it's perfect and I would certainly recommend it.

Dear Natalie, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and for supporting the hotel during such challenging times. We truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

great location great staff

Customer review rating 4.5/5

Anne Families - Confirmed reviews ALL

Had a lovely city vacation, enjoying the great things Melbourne has to offer. We treated ourselves to club lounge, and the staff were fabulous. Welcoming and friendly, and very patient and generous with our 7 yo. We love the location just out of the hustle and bustle, but close enough to everything to feel part of it.

Dear Anne, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and for supporting the hotel during such challenging times. We truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Room was beautiful and location is perfect

Customer review rating 4.5/5

Trish O. Friends - Confirmed reviews ALL

Enjoyed the accom had dinner on level 35 staff again where terrific, food was not to 5 star standard Probably wouldn’t eat here again plenty other options close by

Dear Trish, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and for supporting the hotel during such challenging times. We truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

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