Sofitel Melbourne on Collins Hotel 5 stars

TripAdvisor rating 4.5/5 6,032 reviews
Sofitel Melbourne on Collins
See on a map
+ 31 Services
Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?

ALL - Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • Marvellous Melbourne at your feet

  • Breathtaking Views

  • Hotel for the Arts

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • MELBOURNE INTERNATIONAL AIRPORTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Electric car recharging units
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool (Nearby)
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Golf
  • Tennis
  • Boat excursions
  • Other sports activities
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 17 meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service available

Hotel location

Sofitel Melbourne on Collins

25 Collins Street
3000
melbourne
australia

Tel: +61396530000

Fax: (+61)3/96504261

Contact email

Check-in from 14h00

Check out up to 11h00

  • COLLINS ST :   CITY CIRCLE TRAM COLLINS 8 9

  • METRO TRAINS :   PLATFORM 1 2 3 4 PARLIAMENT

  • SPRING STREET :   CITY CIRCLE T SPRING STREET

  • COLLINS ST :   EXPRESS TRAIN FLINDERS STREET

  • COLLINS STR :   EXPRESS TRAINS SPENCER STREET

  • COLLINS ST :   CITY CIRCLE TRAM COLLINS 8/9

  • COLLINS STREET :   COLLINS ST TRAM COLLINS 8/9

  • YARRA TRAMS :  

  • By plane

    AVALON At 60km / 37.29 miles

  • By plane

    MELBOURNE INTERNATIONAL AIRPORT At 23km / 14 miles - Shuttle paying

  • By boat

    STATION PIER At 5km / 3.13 miles

  • By helicopter

    YARRA RIVER At 1km / 0.63 miles

  • By car

    EASTERN FREEWAY At 2km / 1.25 miles

  • By car

    SOUTH EASTERN FREEWAY At 2km / 1.24 miles

  • By car

    TULLAMARINE FREEWAY At 5km / 3.13 miles

  • By train

    FLINDERS STREET RAILWAY STATION At 0.5km / 0.31 miles

  • By train

    FLINDERS STREET STATION At 0.5km / 0.31 miles

  • By train

    SOUTHERN CROSS RAILWAY STATION At 2km / 1.24 miles

  • By train

    SPENCER STREET STATION At 1km / 0.63 miles

GPS :-37.813504, 144.973355

Our accommodations

Spacious and elegant in design, guest rooms at Sofitel Melbourne On Collins are luxuriously appointed and beautifully furnished. Featuring an elevated position and floor-to-ceiling windows with spectacular views over Melbourne, each guest room and suite p rovides a relaxed setting far removed from the hustle and bustle of city life. Rooms at this stunning Melbourne hotel feature a large work desk, wired and wireless internet access, a large, modern ensuite, and a TV with cable and pay-per-view channels.

CLASSIC ROOM, 1 King Size Bed, City Views

  • Max. number of persons: 3
  • Area: From 36
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

CLASSIC ROOM, 2 Single Beds, City Views

  • Max. number of persons: 3
  • Area: From 36
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

SUPERIOR ROOM, 1 King Size Bed, Bay Views

  • Max. number of persons: 3
  • Area: From 36
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

LUXURY ROOM, 1 King Size Bed, Corner City or Bay Views

  • Max. number of persons: 3
  • Area: From 40
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

LUXURY ROOM CLUB SOFITEL, 1 King Size Bed,CityViews

  • Max. number of persons: 3
  • Area: From 36
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

JUNIOR SUITE, 1 King Size Bed, Open Plan Living Area, Corner Bay Views

  • Max. number of persons: 3
  • Area: From 50
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

PRESTIGE SUITE CLUB SOFITEL, 1 KING SIZE BED, SEPARATE LIVING ROOM, CORNER CITY OR BAY VIEWS

  • Max. number of persons: 3
  • Area: From 77
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

OPERA SUITE CLUB SOFITEL, 1 King Size Bed, Separate Living & Dining, Corner City Views

  • Max. number of persons: 2
  • Area: From 146
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Our restaurants and bars

NO35

Type of cuisine: Gourmet

Photo non contractuelle / Strictly non binding

No35 serves fresh, modern cuisine emphasizing pure flavor matched with relaxed uncomplicated service and a wine selection reflective of their origin.

Lunch

12:00 - 02:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SOFITEL CLUB LOUNGE

Type of cuisine: Gourmet

Photo non contractuelle / Strictly non binding

Club Sofitel is available for guests staying in Club Rooms on upper floors, serving a la carte breakfast, morning tea, a light lunch, afternoon tea, evening cocktails & canapes and desserts

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 20:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SOFI'S LOUNGE

Photo non contractuelle / Strictly non binding

Open daily, this gallery style lounge is a hub for business coffees during the day, shifting into leisurely high teas that are served from 2:30 p.m. each weekend. It is also an ambient lounge for cocktails in the evening

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE ATRIUM ON 35

Photo non contractuelle / Strictly non binding

Open from 5 p.m. each night, an ambient space to celebrate or contemplate your day with a star-filled view beneath the fifteen-floor glass canopy. The Atrium Bar on 35 serves the finest French champagne, signature cocktails, light meals & boutique beers.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 17

  • Maximum size: 796

  • Maximum capacity: 1,000 people

  • Maximum banquet capacity: 828 people

Find out more

Our guest reviews for
Sofitel Melbourne on Collins

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

33,832 reviews

tripadvisor

TripAdvisor Rating 4.5/5

6,032 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

5025

TripAdvisor rating 4.5/5

nedwoc Business - 07/12/2019 TripAdvisor review

A wonderful Suite nite! …on the 50th floor overlooking marvelous Melbourne and beyond Gratis champagne and chardonnay - how spoilt were we!!!. Yasmin, Manager on duty in The Club that evening, was superlative - a true manager extraordinaire - well done Yasmin!. Unfortunately her two subordinates not so good. They needed to take a leaf from her book … Thanks again Judith

Fantastic hotel

TripAdvisor rating 4.5/5

124john486 Couples - 06/12/2019 TripAdvisor review

From the location to the quality of the staff this one is obviously one of the best hotels in Melbourne the club lounge offers great personal service and you certainly feel at home I wouldn’t have a problem in recommending this hotel to any person

Excellent service lounge facilities. Friendly staff

Customer review rating 4.6/5

Tim S. Business - 02/12/2019 Confirmed reviews ALL

I dropped my reading glasses when doing my car valet.The attendant managed to find me at the conference and return the glasses .Im not sure how he found me ! They were a very valuable pair of glasses and I am so grateful he made that effort. It really put a good feeling to the start of my stay . Every else was perfect as well. Check in. Lounge . Breakfast. Check out.Room. I will recommend this hotel.

Dear Tim, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Good value

Customer review rating 4.6/5

Ivy Families - 02/12/2019 Confirmed reviews ALL

Service is consistently good

Dear Maria, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Fantstic service and experience - our favorite hotel to stay at in Melbourne

Customer review rating 4.6/5

Paul H. Families - 02/12/2019 Confirmed reviews ALL

Our family stayed for the weekend at Sofitel on Collins and booked 2 rooms with the Accor club level as well. The club was fantastic, with staff very friendly, efficient and attentive. The food and beverages was excellent at the club also. Overall we had a wonderful weekend away. Would have no hesitation in recommending the Sofitel on Collins.

Dear Paul, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Good until I received an email alluding that I took something from the minibar!

Customer review rating 4.6/5

Lianty Business - 02/12/2019 Confirmed reviews ALL

I did have a good stay at Sofitel until I received an email which I must say has ruined my experience and cause Sofitel to lose a customer forever. I have travelled around for more than 25 years and one thing that I never do is take anything from the Hotel Minibar for personal reason. I checked out around 10 am and left my luggage at the concierge while I was attending the rest of the Conference and I collected my luggage and only left Sofitel for the airport at 2 pm. Why didn’t anyone call me about this while I was still at Sofitel? I declared during check out that I did not take anything from your minibar. You couldn’t be more mistaken, of all this alleged thing that I have taken, was the Heineken, I am allergic to alcohol, why on earth would I take something I am allergic to?? I didn’t know why and what has caused this accusation but has requested for an explanation why I am accused of taking something I don’t, I find this upsetting and humiliating.

fantastic

Customer review rating 4.6/5

Donald H. Couples - 02/12/2019 Confirmed reviews ALL

as always treated like family

Dear Donald, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

The service was exceptional

Customer review rating 4.6/5

Donna F. Families - 02/12/2019 Confirmed reviews ALL

The staff were extremely friendly & helpful. The organisation of the entire package was perfect. Such an enjoyable experience.

Dear Donna, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Great Location and brilliant customer service.

Customer review rating 4.6/5

Mark S. Solo - 02/12/2019 Confirmed reviews ALL

All staff were very friendly, welcoming and and attentive. The rooms were modern and clean, great views form the room, gym and restaurant. Really enjoyed my stay and will definitely be back.

Dear Mark, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Luxury stays. Disappointed with the dining in-room food quality

Customer review rating 4.6/5

Elke K. Business - 02/12/2019 Confirmed reviews ALL

I had an enjoyable stay at Sofitel Collins. The quality of the service and the room were up to Sofitel’s name. I had a really nice sleep on my first night and getting up feeling refreshed and energised. That was something rare to me to have a good quality sleep. However, on the otherside, I was let down by the quality of the food. I ordered the in-room dining, eye fillet medium rare cooked with peppercorn sauce and steamed vegies. The meat was dry and well-done cooked, the peppercorn sauce tasted bitter. I was very tired and hungry, so I just ate the steak without the sauce and left everything on the plate. I also ordered a chips which I didn’t bother to eat it because I have lost my appetite.

Dear Elkesari, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I believe that our In Room Dining Manager has contacted you regarding the poor quality meal, and once again I sincerely apologise how this impacted your overall stay here. Thank you again for sharing your experience, and we hope to se you again soon. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Fantastic service

Customer review rating 4.6/5

Jade Families - 02/12/2019 Confirmed reviews ALL

Friendly and helpful staff, clean room, great service.

Dear Yuchan, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Beautifully presented hotel, first class service, fantastic location, stunning views!

Customer review rating 4.6/5

Brad Business - 02/12/2019 Confirmed reviews ALL

Check in at the Club Lounge was smooth, personal and warming. The entire Club Lounge team made every effort to ensure a great experience. The view from level 35 was also amazing.

Dear Brad, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please accept our apologies that we were enable to offer you an upgrade on this occasion. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Birthday stay at Sofitel MELBOURNE

Customer review rating 4.6/5

Angie O. Couples - 02/12/2019 Confirmed reviews ALL

We had a lovely stay and was spoilt by the team at the Club Lounge. Yazmin organised a lovely plate to celebrate my big BD and we were impressed with the hospitality and service. A personalise card from Terence the Guest Relations manager and a box of chocolates was a treat. Thank you team Sofitel for A memorable holiday

Dear Angeline, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with Yasmin & Terence. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

I was happy with my stay until the end

Customer review rating 4.6/5

Vanessa G. Friends - 02/12/2019 Confirmed reviews ALL

The hotel is beautiful and I experienced amazing service until I ran into a problem, my room was already paid for ahead of time with the function I was attending, however they tried to charge my card again for the room, after a few charges it declined and I received a call from the Sofitel. I understand mistakes happen however I was made to feel in the wrong and was made to contact with the event organiser and then contact the Sofitel again to resolve the issue. I had asked the receptionist to please call me to tell me whether they would be refunding the money, yes the refund was made, however it took half the week and I was not contacted again from the Sofitel as I had requested.

Dear Vanessa, Thank you for choosing to stay at Sofitel Melbourne on Collins and for taking the time to complete our guest questionnaire. We pride ourselves in providing the finest, most up-to-date product in the competitive Melbourne market and so we certainly appreciate your feedback and spending your precious time in doing so. Whilst I was pleased to read that you enjoyed your overall stay, thank you also for highlighting areas where you felt further improvement is required, in particular the charges on your credit card. I have forwarded your comments to our Director of Rooms for his immediate attention and follow up to ensure such situations are not repeated. Please accept our apologises for any inconvenience caused.. Thank you again for bringing these points to our attention and we do take your comments very seriously in order to improve our guests experiences wherever possible. I do hope that we will have the opportunity to welcome you back to the hotel in the future. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Fantastic hotel and super friendly staff, overall great service

Customer review rating 4.6/5

Nik Couples - 02/12/2019 Confirmed reviews ALL

The stay was amazing, everything from the initial introduction and welcome including a complimentary champagne to the final morning checkout. The hotel is in a fantastic location, the staff are very respectful and provide a great service overall. I would recommend and come back.

Dear Nikola, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Magical.

Customer review rating 4.6/5

Megan H. Families - 02/12/2019 Confirmed reviews ALL

We were fortunate enough to attend the Harry Potter and the Cursed Child event and everything was perfect. The check in which was very early was friendly and efficient. The room and view were wonderful. The event hosted by Clive and Shirley exceeded our expectations on all levels. The atmosphere they created was so comfortable and friendly and I cannot begin to describe the amazing food. Just so many special little touches, I would recommend this to anyone. We will be back.

Dear Megan, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with Shirley & Clive. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Poor Rooms

Customer review rating 4.6/5

Zully R. Couples - 02/12/2019 Confirmed reviews ALL

While the public amenities (reception, bars) are excellent, the rooms luxury rooms are anything but luxury. the bathroom looked like a motel bathroom. A shower over the bath is appalling, the lighting was poor and the bathroom looked cheap and nasty. The room itself looks extremely dated and the furniture is scratched and badly maintained. the same with the hallways and even the outside of the room doors look dilapidated. Very disappointing. This is not a patch on the Park Hyatt where i usually stay.

Good

Customer review rating 4.6/5

Anonymous Business - 02/12/2019 Confirmed reviews ALL

Only minor issues, overall as good as expected. Safe in room not working, staff on check out very busy so a bit short on instructions.

Dear Caron, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please accept our apologies for the issues with a safe in your guestroom. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Very comfortable stay - lovely breakfast

Customer review rating 4.6/5

Lieve Business - 02/12/2019 Confirmed reviews ALL

Large room with stunning views over the city and all the way to the beach. Extremely comfortable bed and luxurious bathroom. Breakfast was lovely, with a large selection of food items and impeccable service. Well done!

Dear Liev, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

excellent

Customer review rating 4.6/5

G. Business - 02/12/2019 Confirmed reviews ALL

Up to my expectation based on previous experience

Dear Paul, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in melbourne