Sofitel Melbourne on Collins Hotel 5 stars

I did have a good stay at Sofitel until I received an email which I must say has ruined my experience and cause Sofitel to lose a customer forever. I have travelled around for more than 25 years and one thing that I never do is take anything from the Hotel Minibar for personal reason. I checked out around 10 am and left my luggage at the concierge while I was attending the rest of the Conference and I collected my luggage and only left Sofitel for the airport at 2 pm. Why didn’t anyone call me about this while I was still at Sofitel? I declared during check out that I did not take anything from your minibar. You couldn’t be more mistaken, of all this alleged thing that I have taken, was the Heineken, I am allergic to alcohol, why on earth would I take something I am allergic to?? I didn’t know why and what has caused this accusation but has requested for an explanation why I am accused of taking something I don’t, I find this upsetting and humiliating.

as always treated like family

The staff were extremely friendly & helpful. The organisation of the entire package was perfect. Such an enjoyable experience.

All staff were very friendly, welcoming and and attentive. The rooms were modern and clean, great views form the room, gym and restaurant. Really enjoyed my stay and will definitely be back.

I had an enjoyable stay at Sofitel Collins. The quality of the service and the room were up to Sofitel’s name. I had a really nice sleep on my first night and getting up feeling refreshed and energised. That was something rare to me to have a good quality sleep. However, on the otherside, I was let down by the quality of the food. I ordered the in-room dining, eye fillet medium rare cooked with peppercorn sauce and steamed vegies. The meat was dry and well-done cooked, the peppercorn sauce tasted bitter. I was very tired and hungry, so I just ate the steak without the sauce and left everything on the plate. I also ordered a chips which I didn’t bother to eat it because I have lost my appetite.

Friendly and helpful staff, clean room, great service.

Check in at the Club Lounge was smooth, personal and warming. The entire Club Lounge team made every effort to ensure a great experience. The view from level 35 was also amazing.

We had a lovely stay and was spoilt by the team at the Club Lounge. Yazmin organised a lovely plate to celebrate my big BD and we were impressed with the hospitality and service. A personalise card from Terence the Guest Relations manager and a box of chocolates was a treat. Thank you team Sofitel for A memorable holiday

The hotel is beautiful and I experienced amazing service until I ran into a problem, my room was already paid for ahead of time with the function I was attending, however they tried to charge my card again for the room, after a few charges it declined and I received a call from the Sofitel. I understand mistakes happen however I was made to feel in the wrong and was made to contact with the event organiser and then contact the Sofitel again to resolve the issue. I had asked the receptionist to please call me to tell me whether they would be refunding the money, yes the refund was made, however it took half the week and I was not contacted again from the Sofitel as I had requested.

The stay was amazing, everything from the initial introduction and welcome including a complimentary champagne to the final morning checkout. The hotel is in a fantastic location, the staff are very respectful and provide a great service overall. I would recommend and come back.

We were fortunate enough to attend the Harry Potter and the Cursed Child event and everything was perfect. The check in which was very early was friendly and efficient. The room and view were wonderful. The event hosted by Clive and Shirley exceeded our expectations on all levels. The atmosphere they created was so comfortable and friendly and I cannot begin to describe the amazing food. Just so many special little touches, I would recommend this to anyone. We will be back.

While the public amenities (reception, bars) are excellent, the rooms luxury rooms are anything but luxury. the bathroom looked like a motel bathroom. A shower over the bath is appalling, the lighting was poor and the bathroom looked cheap and nasty. The room itself looks extremely dated and the furniture is scratched and badly maintained. the same with the hallways and even the outside of the room doors look dilapidated. Very disappointing. This is not a patch on the Park Hyatt where i usually stay.

Only minor issues, overall as good as expected. Safe in room not working, staff on check out very busy so a bit short on instructions.

Large room with stunning views over the city and all the way to the beach. Extremely comfortable bed and luxurious bathroom. Breakfast was lovely, with a large selection of food items and impeccable service. Well done!

Up to my expectation based on previous experience