Sofitel Melbourne on Collins 5 stars

Customer review rating (ALL Rating) 4.7/5 7,700 reviews

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Description

Hotel extras

  • 5-star luxury in the heart of the Melbourne's shopping, theatre and business precincts

  • Spacious accommodation with breathtaking views over Melbourne landscape

  • Exclusive Club Lounge that offers club guests that elevated French joie-de-vivre experience

  • Sophisticated modern dining with vibrant contemporary French flair at No35 restaurant

  • Unique signature cocktails & refined exclusive ambience at Atrium Bar on 35

Our accommodation(s)

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Hotel location

Sofitel Melbourne on Collins

25 Collins Street
3000 MELBOURNE
Australia

GPS:-37.813504, 144.973355

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  7,700 reviews

Customer review rating 4.5/5

Marie R. Couples - Confirmed reviews ALL

a well located hotel for a comfortable stay.

Dear Marie, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and we truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne On Collins

Customer review rating 5.0/5

Marcus S. Families - Confirmed reviews ALL

Overall a fantastic seamless and well supported experience.

Dear Marcus, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and we truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne On Collins

Customer review rating 5.0/5

Peter G. Couples - Confirmed reviews ALL

From check In to check out all was fabulous. Phone calls: Could not receive calls from room or ring out from room our mobiles. Spoke withJosh was going to check on this Executive Lounge Breakfast on the first day ordered off the Al Cart Menu it came out but not what I ordered. Breakfast on the 2nd day, had the buffet which was great, no butter on the table, staff forgot our coffee order, had to ask again for it, when it came out no tea spoons. Afternoon tea & Canapes was fantastic. Staff were exceptional. Josh Front Desk couldn't be more helpful, as we caught our Uber Josh went out of his way to get us Water to take with us on our departure. His Customer Service is Impeccable, asset to the Company, please give him a Big thank you from us. Management be proud of these guys. Thanks Peter G.

Dear Peter, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with Josh & Dan as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. Please also accept our apologies for the lapse in service delivery at breakfast in Club Sofitel. Your feedback has been shared with the team. Thank you again for bringing these points to our attention and we do take your comments very seriously in order to improve our guests experiences wherever possible. I do hope that we will have the opportunity to welcome you back to the hotel in the future. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne On Collins

Customer review rating 4.5/5

Natalie S. Couples - Confirmed reviews ALL

Liked location, your staff excellent, would be nice to see different options at breakfast. c]The chaps at parking were excellent and very eager to assist with taxis, ubers etc

Dear Natalie, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with Alice & Sam as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. Your comments about breakfast are also very much appreciated. Thank you again for sharing your experience, and we truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne On Collins

Customer review rating 4.5/5

Chris P. Couples - Confirmed reviews ALL

Very comfortable stay. Staff friendly and attentive.

Dear Chris, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. I am also sorry to read that the bathroom was not to your liking. Thank you again for sharing your experience, and we truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne On Collins

Other web-users rate our hotel

  • 1,316 reviews 9.8/10 Location
  • 3,142 reviews 8.3/10 Room
  • 3,631 reviews 9.2/10 Service
  • 14 reviews 3.1/10 WiFi
  • 867 reviews 8/10 Vibe
  • 780 reviews 7.6/10 Amenities
  • 613 reviews 7.9/10 Breakfast
  • 494 reviews 8/10 Cleanliness

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