Sofitel Melbourne on Collins Hotel 5 stars

Customer review rating (ALL Rating) 4.6/5 38,642 reviews

ALLSAFE approved hotel

Information message

Sofitel Melbourne on Collins
See on a map
+ 28 Services

Hotel extras

  • ALLSAFE Accredited - feel reassured with access to AXA medical teleconsultation free of charge

  • Tallest views in Melbourne with the highlight seeing the Yarra River and Port Philip Bay.

  • Elevated club lounge with fireplace, views overlooking Treasury Gardens and fine food & wine.

  • No35 restaurant offers sophisticated dining 150 meters above street level

Hotel location

Sofitel Melbourne on Collins

25 Collins Street
3000 melbourne
australia

Fax: (+61)3/96504261

Check-in from 15h00

Check out up to 11h00

  • COLLINS ST:  CITY CIRCLE TRAM COLLINS 8 9

  • METRO TRAINS:  PLATFORM 1 2 3 4 PARLIAMENT

  • SPRING STREET:  CITY CIRCLE T SPRING STREET

  • COLLINS ST:  EXPRESS TRAIN FLINDERS STREET

  • COLLINS STR:  EXPRESS TRAINS SPENCER STREET

  • COLLINS ST:  CITY CIRCLE TRAM COLLINS 8/9

  • COLLINS STREET:  COLLINS ST TRAM COLLINS 8/9

  • YARRA TRAMS: 

  • By plane

    AVALON At 60km / 37.29 miles

  • By plane

    MELBOURNE INTERNATIONAL AIRPORT At 23km / 14 miles - Shuttle paying

  • By boat

    STATION PIER At 5km / 3.13 miles

  • By helicopter

    YARRA RIVER At 1km / 0.63 miles

  • By car

    EASTERN FREEWAY At 2km / 1.25 miles

  • By car

    SOUTH EASTERN FREEWAY At 2km / 1.24 miles

  • By car

    TULLAMARINE FREEWAY At 5km / 3.13 miles

  • By train

    FLINDERS STREET RAILWAY STATION At 0.5km / 0.31 miles

  • By train

    FLINDERS STREET STATION At 0.5km / 0.31 miles

  • By train

    SOUTHERN CROSS RAILWAY STATION At 2km / 1.24 miles

  • By train

    SPENCER STREET STATION At 1km / 0.63 miles

GPS:-37.813504, 144.973355

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Spacious and elegant in design, guest rooms at Sofitel Melbourne On Collins are luxuriously appointed and beautifully furnished. Featuring an elevated position and floor-to-ceiling windows with spectacular views over Melbourne, each guest room and suite p rovides a relaxed setting far removed from the hustle and bustle of city life. Rooms at this stunning Melbourne hotel feature a large work desk, wired and wireless internet access, a large, modern ensuite, and a TV with cable and pay-per-view channels.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 17

  • Maximum size: 796

  • Maximum capacity: 1000 people

  • Maximum banquet capacity: 828 people

Find out more

Our guest reviews for
Sofitel Melbourne on Collins

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

38,642 reviews

TripAdvisor Rating 4.5/5

6,239 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Relaxing Few Days In Melbourne

TripAdvisor rating 5.0/5

tomcuran 30/11/2021 TripAdvisor review

Sofitel on Collins is the perfect place to unwind. We had a Club Room which was very comfortable, service was of the highest standard. Staff at Sofitel went the extra mile to make sure we had a stress free stay. Thanks to everyone at Sofitel.

Excellent stay as always

TripAdvisor rating 5.0/5

Adam B 29/11/2021 TripAdvisor review

Sofitel Melbourne is one of my favourite Accor properties anywhere in the world. Rooms are comfortable, view is fantastic and staff at the front and in the club couldn't be more helpful. Love this hotel, and can't wait to come back soon. Adam Baker

Hospitality excellent

Customer review rating 4.5/5

Michael Business - 28/11/2021 Confirmed reviews ALL

Friendly and efficent

Dear Michael, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and for supporting the hotel during such challenging times. We truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

The place to stay for a special occasion

Customer review rating 4.5/5

Simone Couples - 28/11/2021 Confirmed reviews ALL

It was our wedding anniversary & we couldn't have chosen a better location to stay. Our room overlooked the MCG & the National Tennis Centre. At night time this looked amazing. But best of all the buffet breakfast is back!!! It was up to it's usual high standard & we were greeted like regular guests. Looking forward to returning, hopefully before the end of the year.

Dear Simone, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and for supporting the hotel during such challenging times. We truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Great stay

Customer review rating 4.5/5

Anonymous Business - 28/11/2021 Confirmed reviews ALL

It was nice to be back at the Sofitel after not being there since May 2021 and having to cancel a booking due to Covid-19. Our room was amazing. The staff in the Sofitel club extremely attentive and remembered us from our last stay. They even remembered what we preferred for breakfast

Dear Jennifer, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and for supporting the hotel during such challenging times. We truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Consistently good

Customer review rating 4.5/5

Jm Business - 28/11/2021 Confirmed reviews ALL

A two night stay for business. Service was good as always and I particularly liked the attention to COVID precautions.

Dear John, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and for supporting the hotel during such challenging times. We truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Good stay but room needed maintenance

Customer review rating 3.5/5

Serena Friends - 27/11/2021 Confirmed reviews ALL

Good location, good stay, easy check-in and check-out. Coffee table had a number of cracked glass top, the 3 window block-out doors were troublesome to close. On check-in given 2 complimentary drinks at Atrium, but not told it’s open from 5.00 pm, so couldn’t use it after breakfast and before check-out at 11.30 am.

Dear Serena, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. I also appreciate your comments on other areas in the hotel that we can improve upon and I thank you for sharing your concerns. I sincerely apologise how the above mentioned impacted your stay with us. We truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Enjoyable and welcoming stay

Customer review rating 4.5/5

Jason Business - 27/11/2021 Confirmed reviews ALL

Thank you to the staff for making my stay enjoyable. They were able to assist with all my requests and made my business trip a very easy and pleasant one! The early check in meant I had somewhere to work, with a perfectly sized desk in the room. I will be returning on the 18th of December for my birthday, and look forward to hopefully staying in one of the refurbished rooms.

Dear Jason, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and for supporting the hotel during such challenging times. We truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

very well located

Customer review rating 5.0/5

Tamara J. Couples - 27/11/2021 Confirmed reviews ALL

we had a problem with the safe and the staff member rectified it vey promptly and very efficiently. Our overall experience was excellent

Dear Tamara, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with Matt as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and for supporting the hotel during such challenging times. We truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Nice but outdated

Customer review rating 3.5/5

Ciara Couples - 27/11/2021 Confirmed reviews ALL

We had a voucher for one night stay, we decided to book in an extra night and upgrade to a luxury corner room. The views were great on one side of the corner ( the one not directly looking into other high rises) so in the end we felt that we should have just kept the original room. I don’t think there was any difference in the bathrooms between these rooms also. The bathroom was small and outdated. Good pressure in the shower but the bath was certainly not luxury. We got a lovely welcome gift of dried fruit and enjoyed the breakfast and the variety but sorry it just was not worth $45 each on top of an already overpriced room. The room was clean on first look but all surfaces were covered in dust as if no one have given it a wipe since before lockdown. We were away for a romantic weekend so we didn’t bother we given any feedback at the time but as this request came through thought best to share our experience.

Customer review rating 5.0/5

Jeffrey H. W. Couples - 27/11/2021 Confirmed reviews ALL

It was great! Lovely staff. Felt very safe which, sadly is important at this time. Will be back soon!

Dear Jeffrey, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and for supporting the hotel during such challenging times. We truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Probably the best solid older hotel in Melbourne

Customer review rating 5.0/5

Peter Couples - 26/11/2021 Confirmed reviews ALL

All the staff are exceptional to make a great easy stay

Dear Peter, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and for supporting the hotel during such challenging times. We truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Disappointed as most facilities closed . Also disappointed as we stayed 2 nights and charged 2 Valet parking fees.

Customer review rating 1.5/5

John C. Couples - 26/11/2021 Confirmed reviews ALL

Disappointed based on previous stays. We chose to stay somewhere different as we regularly stay at Crown Casino. I have already booked to stay on the 12th and 13th December celebrating our 26th Wedding Anniversary but now am having second thoughts

Relaxing stay.

Customer review rating 4.5/5

Stephen A. Families - 26/11/2021 Confirmed reviews ALL

We had another wonderful stay. Only downside was our reservation for the restaurant was denied on both nights. But made up for via an alternative arrangement which only happened through me asking instead of a proactive move by the reservations team. I understand Covid created restrictions but hotel guests should have access to dine in the hotel the hotel they are guests of especially considering external restaurant options are also limited. But personally we were satisfied with the arrangement agreed to and the staff are always very helpful and responsive. We look forward to staying again in a few weeks time.

Dear Stephen, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with Cecile as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and for supporting the hotel during such challenging times. We truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Hotel well past it’s prime

Customer review rating 1.5/5

J O. Couples - 26/11/2021 Confirmed reviews ALL

Staff pleasant. Hotel room dated and very worn. Bathroom very tired looking, in need of modernising. The best attribute was the view outside. Interior glass was covered in dust. The bar area was very nice with great staff. Definitely not worth the money for the room at over $440 per night.

So good to be back!!

Customer review rating 5.0/5

Judy Business - 26/11/2021 Confirmed reviews ALL

From the time you arrive until the time that you leave everyone looks after you so well. Everything was clean and just so good. Can't wait to come back and stay again

Dear Judy, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and for supporting the hotel during such challenging times. We truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Location & Views from Floor 39 ! But the Service excelled !

Customer review rating 5.0/5

David J. Couples - 26/11/2021 Confirmed reviews ALL

Very Very good. The Cleanliness & attention to service was excellent. Even though we could not Dine In at Restaurant 35 we enjoyed excellent breakfast & First class Canapes. Our Suite 3907 was a most comfortable & quiet place. Only issue We were surprised at was lack of policing of Dress Codes. A bit too casual ! But Rest 35 if open we would hope is stricter ?

Dear David, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and for supporting the hotel during such challenging times. We truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Great position

Customer review rating 4.5/5

Lynne R. Friends - 26/11/2021 Confirmed reviews ALL

I always have a great experience staying with you the room is always special the food is excellent

Dear Lynette, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and for supporting the hotel during such challenging times. We truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Perfect

Customer review rating 5.0/5

Anonymous Friends - 26/11/2021 Confirmed reviews ALL

It was a easy arrival and comfortable stay lovely size room

Dear Troy, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and for supporting the hotel during such challenging times. We truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Classic hote

Customer review rating 3.0/5

Anonymous Couples - 25/11/2021 Confirmed reviews ALL

We had a room that was so dusty it was unacceptable unfortunately The manager was excellent and moved us to a cleaner room. Issue being there was hammering and drilling all afternoon then again at 7.30 in the morning. It was a terribly disappointing stay. As a gold member we were not happy and this was a bad standard for Sofitel

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in melbourne