Sofitel Melbourne on Collins Hotel 5 stars

Very comfortable, after working long days it was very easy to come back to my room and relax.

Due to the circumstances, would have liked to have been provided with new cutlery every day, or had the cutlery cleaned for me. I did not like having to use the room soap to clean cutlery. I did not have breakfast as I did not liked the options I tried (1 slice raisin toast) so I did not have it again. To avoid food waste I would recommend having deserts and bread rolls optional. I received a desert and bread roll every night, which I did not want and rarely ate. It also would've been good to have had the fridge accessible after 2000 so people could grab leftovers later on, if they missed the main meal timing (which occurred for me several times)

clean friendly and comfortable but no pens or writing pads

Quiet, clean Only less tv channel And bed too soft Maybe for Caucasians they like this type of bed And food a bit salty Thanks

Wonderful experience during Operation Covid-19 Assist. All staff went out of there way to make our stay as easy and pleasurable as possible. The food and cleaning/housework was of an exceptional standard.

Well there are certain points I wish to highlight that I find annoying .1.no complimentary drinking water in the room.2.when checking in your room your totally in the dark at night not familiar where any light buttons are trying to fit your key card in a slot that dosent exist. No tea to drink. And on check out they tell you before you can leave the hotel that your room needs to be checked first.what do they think I'm going to smash up the room or steal the tv.im 68 year old man apart from the good location I felt the room was small outdated and certainly old fashioned shower over bath tub not a good design. I personally wouldn't stay at this hotel again I found it to be cold and pretentious and unfriendly and certainly not customer service focused.

Great property to stay at. The only reason the rting was 9, not 10, was because we missed the dining experience at 35. --- not your fault though.

Everyone was incredibly helpful and willing to explain things to me without being patronising. The concierge in particular was a lifesaver.

I was welcomed to the hotel with the usual grace and warmth, and clearly significant effort has been put into making the hotel COVID safe. It was however a rather surreal experience being in what is usually such a bustling and vibrant place with no one around. I did not see any other guests (staff told me there were only a handful of us) and only a few staff. Nonetheless I was made to feel welcome, and special, despite the obvious constraints.

We had a lovely stay - our room was very comfortable and staff were very friendly.

The staff were really kind to us. Give the current health crisis. They were brilliant.

Just another beautiful weekend away in melbourne. It’s luxurious and somewhat extravagant but the team at Sofitel consistently exceeed our expectations.

My partner and I decided to spend our 5 year anniversary at the Sofitel and we were made to feel very special. All the staff were warm and highly accommodating. We thank you for a very relaxing stay.

I like it here it’s one of my favourite places but The room was cover in dust my partner ran his finger over the top of the bed head and showed me this was disappointing especially with what is going on out there it clearly shows that the room was not dusted correctly. The furniture in the room is looking run down they look worn out and old l think it’s time to look at updating them.

Room was clean, staff were friendly. We were given clear instructions and information about COVID protocol. Breakfast was delicious.