Sofitel Melbourne on Collins 5 stars

Customer review rating (ALL Rating) 4.7/5 7,641 reviews

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Sofitel Melbourne on Collins - Image 1
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25 Collins Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • 5-star luxury in the heart of the Melbourne's shopping, theatre and business precincts

  • Spacious accommodation with breathtaking views over Melbourne landscape

  • Exclusive Club Lounge that offers club guests that elevated French joie-de-vivre experience

  • Sophisticated modern dining with vibrant contemporary French flair at No35 restaurant

  • Unique signature cocktails & refined exclusive ambience at Atrium Bar on 35

Our accommodation(s)

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Hotel location

Sofitel Melbourne on Collins

25 Collins Street
3000 MELBOURNE
Australia

GPS:-37.813504, 144.973355

Telephone
Fax +61 3 9650 4261

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  7,641 reviews

TripAdvisor Rating  4.5/5  6,473 reviews

Certificate of excellence 2025

Amazing staycation

TripAdvisor rating 5.0/5

Hozannah J TripAdvisor review

The staff were friendly and welcoming, the facilities were excellent, and the hotel’s central location made it easily to access everything in the city.

Lovely Hotel!

TripAdvisor rating 5.0/5

Tina V TripAdvisor review

Sofitel Melbourne on Collins was a fantastic stay! elegant, comfortable, and perfectly located in the heart of the city. The rooms have stunning views and the beds are incredibly comfortable. Staff are warm, professional, and attentive, making the whole experience feel effortless. A truly luxurious stay that I’d happily return to.

Excellent Hotel

TripAdvisor rating 5.0/5

Michael_MandM TripAdvisor review

Sofitel Melbourne on Collins is an excellent hotel all over. The Atrium is a great general bar and light food area on the 35th floor, and right in the centre of the complex. The in-house restaurant, No 35 (also on the 35th floor) is likewise excellent in every aspect. Club Sofitel, which is available to high tier Accor members along with high end room category occupants, is, yes also on the 35th floor, and also excellent in all aspects. Every staff member that we came in contact with was very professional and extremely helpful, so much so that my wife's dietary restrictions were just accommodated with a smile and as a matter of course, on every occasion. We will always stay at Sofitel Melbourne on Collins, every time we're in Melbourne. Highly recommended.

Customer review rating 1.5/5

Andrew B. Business - Confirmed reviews ALL

Highly complicated receipts for end of year expense reconciliation, simply because the check out staff did not listen. Not impressive.

Dear Andrew, Thank you for choosing to stay at Sofitel Melbourne on Collins and for taking the time to complete our guest questionnaire. We pride ourselves in providing the finest, most up-to-date product in the competitive Melbourne market and so we certainly appreciate your feedback and spending your precious time in doing so. Whilst I was pleased to read that you enjoyed your overall stay, thank you also for highlighting areas where you felt further improvement is required, in particular with regards to the lapse in service you have experienced at check out. Please be assured that we have taken your feedback back to our Operational teams for further investigation. Please accept our sincere apologises for any disappointment caused. Thank you again for bringing these points to our attention and we do take your comments very seriously in order to improve our guests experiences wherever possible. I do hope that we will have the opportunity to welcome you back to the hotel in the future. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne On Collins

Customer review rating 4.0/5

Wendy L. W. Couples - Confirmed reviews ALL

We are wondering if there are changes to the Accor deals now. Previously as premium and gold members we have been upgraded but we don’t believe we were this time. Also on previous occasions we have received a bottle of wine and a fruit platter or similar on arrival. Apart from these details we enjoyed our stay and all staff members were delightful as always and our stay was another memorable one.

Dear Wendy, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and we truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne On Collins

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Other web-users rate our hotel

  • 1,306 reviews 9.7/10 Location
  • 3,177 reviews 8.4/10 Room
  • 3,692 reviews 9.2/10 Service
  • 15 reviews 5.1/10 WiFi
  • 873 reviews 8.2/10 Vibe
  • 776 reviews 7.3/10 Food
  • 620 reviews 8/10 Breakfast
  • 506 reviews 8.2/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.