Sofitel Melbourne on Collins 5 stars

Customer review rating (ALL Rating) 4.7/5 8,327 reviews

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Description

Hotel extras

  • 5-star luxury in the heart of the Melbourne's shopping, theatre and business precincts

  • Spacious accommodation with breathtaking views over Melbourne landscape

  • Exclusive Club Lounge that offers club guests that elevated French joie-de-vivre experience

  • Sophisticated modern dining with vibrant contemporary French flair at No35 restaurant

  • Unique signature cocktails & refined exclusive ambience at Atrium Bar on 35

Our accommodation(s)

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Hotel location

Sofitel Melbourne on Collins

25 Collins Street
3000 MELBOURNE
Australia

GPS:-37.813504, 144.973355

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  8,327 reviews

TripAdvisor Rating  4.5/5  6,399 reviews

Certificate of excellence 2024

Luxury stay, stunning views, welcoming & friendly staff

Customer review rating 5.0/5

Vanessa Couples - Confirmed reviews ALL

We stayed for 2 nights at The Sofitel Melbourne and it was stunning. Friendly welcoming helpful staff, gorgeous comfortable room and a stunning view of beautiful sunny Melbourne.

Dear Vanessa, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with Emily, Hana & John as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and we truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

One of my Favourite hotels

Customer review rating 5.0/5

Leonie Couples - Confirmed reviews ALL

Another great stay at Sofitel Melb on Collins. There was some new staff this time but they did not disappoint. Thank you for the upgrade, the sparkling wine gift and all the friendly faces.

Dear Leonie, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our Club Sofitel team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and we truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Exactly located for our weekend special occasion.

Customer review rating 5.0/5

Kath, S. Families - Confirmed reviews ALL

No complaints at all. Staff amazing, right from front desk to daily cleaning staff. Nothing was too much trouble.

Dear Kath, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and we truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Another great stay - good to be back

Customer review rating 4.5/5

Jm Couples - Confirmed reviews ALL

Staff was very efficient in assisting queries. Had an issue with the first room I got allocated, after relaying the message to the FO team, a room move was quickly arranged. Always appreciate a great service there.

Dear JM, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and we truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Great location and service

Customer review rating 4.5/5

Charlie C. Couples - Confirmed reviews ALL

Great staff /customer service . Always get treated well when we stay at Sofitel Melbourne.. keep up the great work . Bring back the Sunday Buffett pls!!!!

Dear Charlie, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and we truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

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Other web-users rate our hotel

  • 1,179 reviews 9.8/10 Location
  • 3,079 reviews 8.5/10 Room
  • 3,730 reviews 9.2/10 Service
  • 15 reviews 6.2/10 WiFi
  • 854 reviews 7.4/10 Comfort
  • 792 reviews 8.3/10 Vibe
  • 790 reviews 7.1/10 Food
  • 753 reviews 7.8/10 Amenities

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