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Sofitel Melbourne on Collins Hotel 5 stars

Customer review rating 4.6/5 38,476 reviews

ALLSAFE approved hotel

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Sofitel Melbourne on Collins
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+ 28 Services

Hotel extras

  • ALLSAFE Accredited - feel reassured with access to AXA medical teleconsultation free of charge

  • Tallest views in Melbourne with the highlight seeing the Yarra River and Port Philip Bay.

  • Elevated club lounge with fireplace, views overlooking Treasury Gardens and fine food & wine.

  • No35 restaurant offers sophisticated dining 150 meters above street level

Hotel location

Sofitel Melbourne on Collins

25 Collins Street
3000 melbourne
australia

Tel: +61396530000

Fax: (+61)3/96504261

Check-in from 15h00

Check out up to 11h00

  • COLLINS ST :  CITY CIRCLE TRAM COLLINS 8 9

  • METRO TRAINS :  PLATFORM 1 2 3 4 PARLIAMENT

  • SPRING STREET :  CITY CIRCLE T SPRING STREET

  • COLLINS ST :  EXPRESS TRAIN FLINDERS STREET

  • COLLINS STR :  EXPRESS TRAINS SPENCER STREET

  • COLLINS ST :  CITY CIRCLE TRAM COLLINS 8/9

  • COLLINS STREET :  COLLINS ST TRAM COLLINS 8/9

  • YARRA TRAMS : 

  • By plane

    AVALON At 60km / 37.29 miles

  • By plane

    MELBOURNE INTERNATIONAL AIRPORT At 23km / 14 miles - Shuttle paying

  • By boat

    STATION PIER At 5km / 3.13 miles

  • By helicopter

    YARRA RIVER At 1km / 0.63 miles

  • By car

    EASTERN FREEWAY At 2km / 1.25 miles

  • By car

    SOUTH EASTERN FREEWAY At 2km / 1.24 miles

  • By car

    TULLAMARINE FREEWAY At 5km / 3.13 miles

  • By train

    FLINDERS STREET RAILWAY STATION At 0.5km / 0.31 miles

  • By train

    FLINDERS STREET STATION At 0.5km / 0.31 miles

  • By train

    SOUTHERN CROSS RAILWAY STATION At 2km / 1.24 miles

  • By train

    SPENCER STREET STATION At 1km / 0.63 miles

GPS :-37.813504, 144.973355

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • 2 Bars
  • Breakfast
    • Room service Additional charge
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 12 Meeting rooms
  • Business Center
    • Business center with support staff
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 363 rooms
    • 6 rooms for people with reduced mobility
    • No family room
    • 25 connecting rooms
    • 363 non-smoking rooms
    • 18 floors
  • Languages spoken at the hotel
    • Korean
    • Indonesian
    • Thai
    • Japanese
    • Chinese Mandarin
    • Italian
    • French
    • Spanish
    • English
    • German
    • Arabic
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Express check-out
    • Express check-in
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Safe deposit box at reception
    • Safe deposit box at reception
  • Currency exchange
    • Currency exchange
Access to property
  • Shuttle
    • MEL Additional charge
    • MELBOURNE INTERNATIONAL AIRPORT Additional charge
  • Valet Parking - $65.00 Per Day Additional charge
    • On site
    • No parking space
    • Private
    • Electric car recharging units 3,7 kVA
    • Parking opened 24/7
    • Parking with security service
    • Valet parking
Well-being
  • SoFit Currently unavailable
    • On site
Boutiques/shopping
  • Art gallery
  • Gift shop/newspaper shop
  • Clothing store
  • Drugstore/pharmacy
  • Beauty salon
Family
  • Services for children
    • Childrens TV Channels

Our accommodation(s)

Spacious and elegant in design, guest rooms at Sofitel Melbourne On Collins are luxuriously appointed and beautifully furnished. Featuring an elevated position and floor-to-ceiling windows with spectacular views over Melbourne, each guest room and suite p rovides a relaxed setting far removed from the hustle and bustle of city life. Rooms at this stunning Melbourne hotel feature a large work desk, wired and wireless internet access, a large, modern ensuite, and a TV with cable and pay-per-view channels.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 17

  • Maximum size: 796

  • Maximum capacity: 1000 people

  • Maximum banquet capacity: 828 people

Find out more

Our guest reviews for
Sofitel Melbourne on Collins

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

38,476 reviews

TripAdvisor Rating 4.5/5

6,229 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good stay

Customer review rating 4.5/5

Steve M. Business - 15/09/2021 Confirmed reviews ALL

I had a short but pleasant stay

Dear Steven, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and for supporting the hotel during such challenging times. We truly hope your next visit will be even more pleasant once all the restrictions have been lifted. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Only stay at Sofitel if in Melbourne, always enjoyable and satisfies all our needs.

Customer review rating 5.0/5

Susie Business - 11/09/2021 Confirmed reviews ALL

Sofitel is an exceptional place to stay in Melbourne. The staff always pleasant and welcoming, facilities excellent and at present we were impressed with all the Covid precautions.

Dear Sue, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and for supporting the hotel during such challenging times. We truly hope your next visit will be even more pleasant once all the restrictions have been lifted. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Always a great spot - dropped the ball on Diamond Status

Customer review rating 3.5/5

Mike Couples - 10/09/2021 Confirmed reviews ALL

While Sofitel on Collins is a wonderful venue I booked direct with reception by phone on this occasion due to urgent medical reasons. Despite the hotel being VERY quiet - no room upgrade and we had to have our diamond status recognized for the inclusions etc by pointing this out - the booking had not taken this into account. Front desk staff were very helpful getting some hospital forms printed for us that night and gave us a bottle of wine in place of the welcome drink which was nice.

Beautiful

Customer review rating 4.0/5

Kylie Families - 08/09/2021 Confirmed reviews ALL

We were made to feel very welcome. All requests were heard and all attempts were made to make sure we were absolutely well cared for. Our mattress was changed on request. Extra towels delivered

Friendly professional staff - excellent service

Customer review rating 5.0/5

Rob F. Solo - 29/08/2021 Confirmed reviews ALL

I was recently at the Sofitel for 2 nights during lockdown (for medical reasons). Hotel staff were very friendly and helpful. Room service was excellent. Staff made my stay very comfortable, given that I was pretty much room bound for 2 days!

Dear Robert, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and for supporting the hotel during such challenging times. We truly hope your next visit will be even more pleasant once all the restrictions have been lifted. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Beautiful stay

Customer review rating 4.5/5

Russell J. Solo - 29/08/2021 Confirmed reviews ALL

Had an enjoyable stay on the 3rd of August from the moment I checked in at the club Sofitel till the moment I checked out on the 4th check in was smooth lovely lunch I had at the club while I was waiting to collect my room keys had a lovely upgrade on the 49th floor. The room was lovely and clean. Had a lovely package arrived with hot chocolate and marshmallows and lovely bath crystals and eye mask from the lovely Georgia and chau from housekeeping. Plus a big thank you to Mia and the other lovely staff at the club lounge for looking after me.

Dear Russell, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with Georgia, Chau from and Mia as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and for supporting the hotel during such challenging times. We truly hope your next visit will be even more pleasant once all the restrictions have been lifted. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

great stay

Customer review rating 4.5/5

Andrea Couples - 27/08/2021 Confirmed reviews ALL

shame to see so many rooms empty and could not use all the amenities you have at the hotel .we will be back for a stay once COVid is over Andrea and Tom

Dear Andrea, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and for supporting the hotel during such challenging times. We truly hope your next visit will be even more pleasant once all the restrictions have been lifted. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Outstanding experience

Customer review rating 5.0/5

Peter S. Couples - 23/08/2021 Confirmed reviews ALL

I had come down for a medical procedure and had to change bookings from another hotel to here, and wow what a fabulous experience for the night it was. As soon as we entered we were greeted with beautiful smiles and friendly attention. The main person we dealt with was Yosha ( I hope I spelt this correctly) who just couldn't do enough for us. It was also my birthday and she went to the trouble of organising a card with lovely comments from other staff members and leaving a few little treats in our room. She was wonderful!!!!

Dear Peter, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with Yosha as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and for supporting the hotel during such challenging times. We truly hope your next visit will be even more pleasant once all the restrictions have been lifted. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Wow what a view

Customer review rating 5.0/5

Junee W. Business - 20/08/2021 Confirmed reviews ALL

During a challenging time the professional staff made us welcome and relaxed.

Dear Patricia, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with Ben and Aflisk as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and for supporting the hotel during such challenging times. We truly hope your next visit will be even more pleasant once all the restrictions have been lifted. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

The Perfect Stay

Customer review rating 5.0/5

Trevor L. Families - 15/08/2021 Confirmed reviews ALL

Another pleasant stay considering.... Our stay was under difficult circumstances as my wife was in hospital for 4 days. The staff at the Sofitel Lounge were exceptional in assisting us in every respect. I particularly thank Emma for her assistance as I needed to unexpectedly extend our stay by a couple of days, and also thank Elodie, Mia, Alice, Noel, Jacinta, Cecile & Hiedi.

Dear Trevor, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our Club Sofitel team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and for supporting the hotel during such challenging times. We truly hope your next visit will be even more pleasant once all the restrictions have been lifted. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Very nice experience

Customer review rating 4.5/5

Josh Couples - 12/08/2021 Confirmed reviews ALL

Stayed for a few days to celebrate girlfriends birthday

Dear Joshua, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and for supporting the hotel during such challenging times. We truly hope your next visit will be even more pleasant once all the restrictions have been lifted. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins
Customer review rating 4.0/5

Gerri D. Families - 12/08/2021 Confirmed reviews ALL

Had a lovely time with my sister All staff exce;;ent Paid for an upgrade Club Sofitel for light lunch and evening canapés was very good and Covid safe However was horrified at breakfast to see a buffet and most people NOT wearing masks Shared serving tongs etc A big disappointment As frontline health care workers we are in masks and shields ALL day When I asked a staff member re why people are not wearing masks when stabding/ getting food was told " That's in an ideal world " !!!!

Quiet, comfortable and well located

Customer review rating 5.0/5

Robert D. Couples - 09/08/2021 Confirmed reviews ALL

Staff always pleasant and helpful. Excellent accommodation.

Dear Robert, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with Laura as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and for supporting the hotel during such challenging times. We truly hope your next visit will be even more pleasant once all the restrictions have been lifted. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins
Customer review rating 4.5/5

Richard Couples - 09/08/2021 Confirmed reviews ALL

Friendliest staff, very comfortable room, fantastic views, great breakfast. Hotel is very well located at the top end of town.

Dear Richard, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with Mew as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and for supporting the hotel during such challenging times. We truly hope your next visit will be even more pleasant once all the restrictions have been lifted. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

great location, amazing view from our room

Customer review rating 5.0/5

Paul N. Couples - 09/08/2021 Confirmed reviews ALL

It was amazing, we were transferred from the Lindrum Hotel and it was such a great experience at the Sofitel. Check in was so easy, staff were brilliant. Some extra's were included upon check in which was amazing. View's over the city were beautiful and in the morning it was a great view out of the bay. Breakfast was very nice especially with the view. Would stay at the Sofitel again and again.

Dear Paul, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with Andrew as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and for supporting the hotel during such challenging times. We truly hope your next visit will be even more pleasant once all the restrictions have been lifted. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Great room, views and location and felt COVId safe

Customer review rating 4.0/5

Anonymous Couples - 09/08/2021 Confirmed reviews ALL

Only room for improvement is with the pillows. 1 pillow was very high and fluffy and other was flat and lumpy for both people. Pillows made for a bad night sleep unfortunately,

Dear Christina, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. I was appreciative of your comments regarding the fact that you found the pillows uncomfortable. We understand that pillows are a very personal choice and that is why we have implemented a pillow menu, which gives you the choice of ordering a variety of pillows. The menu is located on the tablet in your room and can be ordered through our housekeeping department. Having said that, I do profusely apologise for the impact this had on your stay with us. Thank you again for sharing your experience, and for supporting the hotel during such challenging times. We truly hope your next visit will be even more pleasant once all the restrictions have been lifted. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

What can you say?

TripAdvisor rating 4.0/5

Glenn A 09/08/2021 TripAdvisor review

Got in at 4 pm, announced at 5 pm that the city was to close down, cancelled special birthday dinner, hotel bar closed, restaurant closed (not the hotel's fault), got up in the morning and went home. What can you say?

Exquisite rooms and views!

TripAdvisor rating 5.0/5

olgamariemsn 01/08/2021 TripAdvisor review

I've stayed at Sofitel Melbourne on Collins a few times, and have had wonderful experiences each time. Staff are extremely friendly and helpful. Rooms are perfect in size, with absolutely amazing views! Great amenities available. No35 restaurant provides good food and cracking views. Atrium Bar is like the hidden gem - cosy and comfortable, a delightful space to enjoy social drinks and chats.

Thank you for posting a lovely review of your stay at Sofitel Melbourne On Collins. We very much enjoy welcoming back returning guests, and take it as a huge compliment that you chose to stay with us again.

Shame about the Lock-down.

TripAdvisor rating 5.0/5

housesounds 20/07/2021 TripAdvisor review

Booked 3 nights and due to lock down could only stay 1. Have stayed at this property a few times now and always have enjoyed the stay. Even though we could only stay the one night we filled in the time doing all the things we love doing when we stay here. Have booked again latter in the year and hope to get the full stay.

Thank you very much for this very positive feedback. I am delighted that you managed to relax and enjoyed the comfort of your room during your short stay. We look forward to welcoming you again soon.

City Stay

TripAdvisor rating 5.0/5

Compass300523 19/07/2021 TripAdvisor review

As usual from arrival staff are pleasant, helpful and accommodating. Rooms are well furnished and bed comfortable. Club room is relaxing and view enjoyable. Bento box, sufficient and good selection, but little off putting, a plane food feel. Maybe would not suit all. Little confused, buffet at breakfast!!

Thank you for your review on Trip Advisor and I am really pleased to read that you had a relaxing time and enjoyed the hotel services, especially Club Sofitel and our famous MyBed! I certainly understand your thoughts on bento boxes, we are in a process of replacing them with new platters. We look forward to seeing you again on your future visits to Melbourne.

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