Sofitel Melbourne on Collins 5 stars

Customer review rating (ALL Rating) 4.7/5 7,663 reviews

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Sofitel Melbourne on Collins - Image 1
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25 Collins Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • 5-star luxury in the heart of the Melbourne's shopping, theatre and business precincts

  • Spacious accommodation with breathtaking views over Melbourne landscape

  • Exclusive Club Lounge that offers club guests that elevated French joie-de-vivre experience

  • Sophisticated modern dining with vibrant contemporary French flair at No35 restaurant

  • Unique signature cocktails & refined exclusive ambience at Atrium Bar on 35

Our accommodation(s)

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Hotel location

Sofitel Melbourne on Collins

25 Collins Street
3000 MELBOURNE
Australia

GPS:-37.813504, 144.973355

Telephone
Fax +61 3 9650 4261

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  7,663 reviews

TripAdvisor Rating  4.5/5  6,471 reviews

Certificate of excellence 2025

Customer review rating 5.0/5

Gian B. Couples - Confirmed reviews ALL

Greet us at the front to departure was very warm and welcoming

Dear Gian, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with Terence as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and we truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne On Collins

Customer review rating 3.5/5

Timothy H. Families - Confirmed reviews ALL

Staff great Rooms dirty Staff overworked

Dear Timothy, Thank you for choosing to stay at Sofitel Melbourne on Collins and for taking the time to complete our guest questionnaire. We pride ourselves in providing the finest, most up-to-date product in the competitive Melbourne market and so we certainly appreciate your feedback and spending your precious time in doing so. Whilst I was pleased to read that you enjoyed your overall stay, thank you also for highlighting areas where you felt further improvement is required, in particular with regards to the poor cleanliness of your guestroom. Please be assured that we have taken your feedback back to our Operational teams for further investigation. Please accept our sincere apologises for any disappointment caused. Thank you again for bringing these points to our attention and we do take your comments very seriously in order to improve our guests experiences wherever possible. I do hope that we will have the opportunity to welcome you back to the hotel in the future. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne On Collins

Customer review rating 3.0/5

Jingyan W. Families - Confirmed reviews ALL

The location is great and the bed is very comfortable, but the air conditioner in my room made intermittent noise that kept waking me up. Since it was late at night, I didn’t bother dealing with it.

Dear Jingyan, Thank you for choosing to stay at Sofitel Melbourne on Collins and for taking the time to complete our guest questionnaire. We pride ourselves in providing the finest, most up-to-date product in the competitive Melbourne market and so we certainly appreciate your feedback and spending your precious time in doing so. Whilst I was pleased to read that you enjoyed your overall stay, thank you also for highlighting areas where you felt further improvement is required, in particular with regards to the air conditioner unit being noisy in your guestroom. Please accept our apologises for any disappointment caused. Thank you again for bringing these points to our attention and we do take your comments very seriously in order to improve our guests experiences wherever possible. I do hope that we will have the opportunity to welcome you back to the hotel in the future. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne On Collins

Customer review rating 2.5/5

Ellen V. R. Business - Confirmed reviews ALL

Sub-par experience in comparison to previous stay.

Dear Ms R., Thank you very much for taking the time to share your thoughts following your recent stay with us. I’m truly grateful for your honest and constructive feedback. It is clear that your experience did not meet the standard you rightfully expect from Sofitel, and for that, I sincerely apologise. Please rest assured that your comments have been taken seriously and will be reviewed with our team. We remain committed to providing an exceptional experience to all our guests, and your insights will support us in that ongoing effort. I ask that moving forward you consider me your personal point of contact for the hotel so I have the chance to manage everything perfectly on your behalf. Thank you again for your continued loyalty. I hope we have the opportunity to welcome you back in the near future. Wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne On Collins

Customer review rating 5.0/5

Kathryn F. Couples - Confirmed reviews ALL

Very helpful staff, well appointed room with great view

Dear Kathryn, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and we truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne On Collins

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Other web-users rate our hotel

  • 1,311 reviews 9.7/10 Location
  • 3,182 reviews 8.4/10 Room
  • 3,700 reviews 9.2/10 Service
  • 17 reviews 5.3/10 WiFi
  • 880 reviews 8.2/10 Vibe
  • 780 reviews 7.3/10 Food
  • 630 reviews 8/10 Breakfast
  • 503 reviews 8.2/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.