Sofitel Melbourne on Collins 5 stars

Customer review rating (ALL Rating) 4.7/5 7,995 reviews

Best price
guarantee
Sofitel Melbourne on Collins - Image 1
Sofitel Melbourne on Collins - Image 2
Sofitel Melbourne on Collins - Image 3
Sofitel Melbourne on Collins - Image 4
25 Collins Street, 3000 MELBOURNE, Australia

Description

ALLSAFE approved hotel

Hotel extras

  • 5-star luxury in the heart of the Melbourne's shopping, theatre and business precincts

  • Spacious accommodation with breathtaking views over Melbourne landscape

  • Exclusive Club Lounge that offers club guests that elevated French joie-de-vivre experience

  • Sophisticated modern dining with vibrant contemporary French flair at No35 restaurant

  • Unique signature cocktails & refined exclusive ambience at Atrium Bar on 35

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Sofitel Melbourne on Collins

25 Collins Street
3000 MELBOURNE
Australia

GPS:-37.813504, 144.973355

Telephone
Fax +61 3 9650 4261

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  7,995 reviews

TripAdvisor Rating  4.5/5  6,376 reviews

Certificate of excellence 2023

Luxury at Sofitel on Collins

TripAdvisor rating 5.0/5

LesleyCoffey Couples - TripAdvisor review

The hotel was very luxurious from the moment we stepped in. The staff were on to our needs the second they laid their eyes on us. We arrived early but they accommodated us straight away. The breakfast was delicious and a large assortment. We drink Oat milk, which they had and Late's and other coffee's, were made available at no extra cost. Would definitely recommend and stay there again ourselves.

Disappointing

Customer review rating 2.0/5

A J. Couples - Confirmed reviews ALL

Accor membership loyalty not recognised 😬 Ellen was very attentive in the Club lounge but disappointingly other staff didn’t follow her lead and show more attention to guests instead of hiding themselves at the reception desk looking busy staring at their screens and keeping guests waiting for assistance leaving their more conscientious colleagues struggling to cover their slack Quality volume and choice of food and drink offerings down on past lounge stays Housekeeping in our room was of a good standard Overall the hotel needs to provide more to reflect their five staff rating Once frequent guests will sadly not be returning as customer service inconsistencies not matching Higher room rates Hotel , club lounge and Atrium bar decor is tired , understaffed and unfriendly Not good enough value for money And sorry is not enough Actions speak louder than empty promises

Good location great views

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Staff were great very helpful

Dear Jeffrey, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and we truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Convenient and Comfortable with Great Service

Customer review rating 5.0/5

Peter M. Couples - Confirmed reviews ALL

Very comfortable, great service, delicious meals, amazing views.

Dear Peter, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and we truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Fabulous location and facilities, Excellent customer service

Customer review rating 5.0/5

Sophia Families - Confirmed reviews ALL

Once we entered the Sofitel it was bliss, the Grand reception and warm welcome. Greeting from our valet, concierge and housekeeping staff the service was top notch. Everything was accommodated and they went above and beyond when they could. Superb facilities and luxury from the moment we stepped foot in the Sofitel. Definitely will be staying again.

Dear Sophia, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and we truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,083 reviews 9.7/10 Location
  • 2,937 reviews 8.5/10 Room
  • 3,621 reviews 9.2/10 Service
  • 12 reviews 6.9/10 WiFi
  • 759 reviews 6.8/10 Food
  • 729 reviews 7.8/10 Amenities
  • 562 reviews 7.6/10 Cleanliness
  • 552 reviews 7.9/10 Breakfast

Powered by Trustyou

Our other establishments nearby

All our hotels in Melbourne

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.