Sofitel Melbourne on Collins 5 stars

Customer review rating (ALL Rating) 4.7/5 7,583 reviews

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Description

Hotel extras

  • 5-star luxury in the heart of the Melbourne's shopping, theatre and business precincts

  • Spacious accommodation with breathtaking views over Melbourne landscape

  • Exclusive Club Lounge that offers club guests that elevated French joie-de-vivre experience

  • Sophisticated modern dining with vibrant contemporary French flair at No35 restaurant

  • Unique signature cocktails & refined exclusive ambience at Atrium Bar on 35

Our accommodation(s)

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Hotel location

Sofitel Melbourne on Collins

25 Collins Street
3000 MELBOURNE
Australia

GPS:-37.813504, 144.973355

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  7,583 reviews

TripAdvisor Rating  4.5/5  6,480 reviews

Certificate of excellence 2025

Magnificent Melbourne Icon

TripAdvisor rating 5.0/5

BigRedAl99 TripAdvisor review

Three wonderful nights here to enjoy the Australian Open tennis. Wonderful views, impeccable service, very comfortable room, spacious bathroom and a marvellous king-size bed. Even got the chance to have a nice chat with Jim Courier, who was also staying here, together with a number of players and supports. Really enjoyed the breakfasts, although I note another review mentions pancakes, which I didn't notice being available. Maybe next year I'll look a little more closely.

Lovely Hotel, but ......

TripAdvisor rating 4.0/5

StCecilia22 TripAdvisor review

My stays at Sofitel Melbourne have consistently been exceptional. The hotel’s prime location and high standard of service are key reasons I continue to return, and my Platinum benefits have always been recognised, for which I am very appreciative. On this occasion, however, I experienced an issue at reception where my loyalty points and status rewards were incorrectly credited to another account. Unfortunately, the process to resolve this error has proven to be unexpectedly complex and remains ongoing. To date, it has been unclear who holds responsibility for resolving the matter, which has added to my frustration. The absence of a dedicated ALL office in Australia has further complicated the resolution process. I would appreciate clearer ownership of this issue and a timely correction to my account to reflect the benefits I am entitled to. I value my relationship with Sofitel and trust this matter can be resolved promptly and professionally. Kind regards,

Customer review rating 5.0/5

Matthew R. Friends - Confirmed reviews ALL

thank you for the upgrade. it was a gift for our friends, your staff made us feel very special. thank you

Dear Matthew, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and we truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne On Collins

Customer review rating 5.0/5

Greg J. Friends - Confirmed reviews ALL

Our third stay in this hotel in the last 6 months, the last being not so enjoyable. The location is perfect for our needs and the added bonus of the on sit parking makes it the perfect choice. Our last visit was very impersonal and you had to seek out any kind of 'service' from the staff. The room took a long time to check in and the windows on the more expensive 'King' room were dirty and the view was of a building next door. This time around the whole experience could not have been better. As well as being efficient and courteous, the check-in staff upgraded us to a suite and happily provided us with wonderful responses to any request. Room service was excellent, both for dinner with our guests and for our breakfast. Checking out was easy, and all in all we were VERY happy with our experience this time around and will certainly be back here next time we are in town. Thank you Sofitel and staff.

Dear Greg, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and we truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne On Collins

Customer review rating 4.5/5

Kristine W. Friends - Confirmed reviews ALL

Staff are fabulous, housemaids so helpful, wait staff very efficient

Dear Kristine, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and we truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne On Collins

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Other web-users rate our hotel

  • 1,303 reviews 9.8/10 Location
  • 3,162 reviews 8.4/10 Room
  • 3,669 reviews 9.2/10 Service
  • 15 reviews 3.9/10 WiFi
  • 864 reviews 8.1/10 Vibe
  • 748 reviews 7.2/10 Food
  • 611 reviews 8.2/10 Breakfast
  • 502 reviews 8.1/10 Cleanliness

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