Sofitel Melbourne on Collins 5 stars

Customer review rating (ALL Rating) 4.7/5 6,955 reviews

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Description

Hotel extras

  • 5-star luxury in the heart of the Melbourne's shopping, theatre and business precincts

  • Spacious accommodation with breathtaking views over Melbourne landscape

  • Exclusive Club Lounge that offers club guests that elevated French joie-de-vivre experience

  • Sophisticated modern dining with vibrant contemporary French flair at No35 restaurant

  • Unique signature cocktails & refined exclusive ambience at Atrium Bar on 35

Our accommodation(s)

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Room 1

Hotel location

Sofitel Melbourne on Collins

25 Collins Street
3000 MELBOURNE
Australia

GPS:-37.813504, 144.973355

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  6,955 reviews

Customer review rating 5.0/5

Darryl C. Couples - Confirmed reviews ALL

Dear Darryl, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and we truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne On Collins

Customer review rating 2.0/5

Brad M. Business - Confirmed reviews ALL

Dear Mr M., Thank you very much for taking the time to share your thoughts following your recent stay with us. I’m truly grateful for your honest and constructive feedback. I am very sorry that your experience did not meet the standard you rightly expect from Sofitel, and please accept my sincere apologies for the frustrations this caused. I was particularly sorry to read that you experienced issues with the hot water in your guest bathroom again. Our Engineering team is looking into this as a priority, and we hope to have the matter resolved as soon as possible. We also experienced some issues with the lifts during your stay. Our building owners have been made aware, and we are continuing to follow up with them to ensure the necessary attention is given to this. As a small gesture of our apologies, I have taken the liberty of refunding your card for the dry club sandwich. I would also be delighted to offer you a complimentary suite upgrade on your next stay with us, subject to availability. Thank you again for sharing your experience, and I truly hope that the above won't deter you from staying with us again. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne On Collins

Customer review rating 4.5/5

Jenifer H. Families - Confirmed reviews ALL

Dear Jenifer, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and we truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne On Collins

Customer review rating 4.5/5

Kevin C. Couples - Confirmed reviews ALL

Dear Kevin, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and we truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne On Collins

Customer review rating 5.0/5

Michelle N. Couples - Confirmed reviews ALL

Dear Michelle, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and we truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne On Collins

Other web-users rate our hotel

  • 1,223 reviews 9.8/10 Location
  • 2,811 reviews 8.4/10 Room
  • 3,216 reviews 9.2/10 Service
  • 16 reviews 4.3/10 WiFi
  • 831 reviews 8.2/10 Vibe
  • 730 reviews 7.5/10 Amenities
  • 671 reviews 7.5/10 Food
  • 573 reviews 8.5/10 Breakfast

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