A two night stay for business. Service was good as always and I particularly liked the attention to COVID precautions.

Good location, good stay, easy check-in and check-out. Coffee table had a number of cracked glass top, the 3 window block-out doors were troublesome to close. On check-in given 2 complimentary drinks at Atrium, but not told it’s open from 5.00 pm, so couldn’t use it after breakfast and before check-out at 11.30 am.

Thank you to the staff for making my stay enjoyable. They were able to assist with all my requests and made my business trip a very easy and pleasant one! The early check in meant I had somewhere to work, with a perfectly sized desk in the room. I will be returning on the 18th of December for my birthday, and look forward to hopefully staying in one of the refurbished rooms.

we had a problem with the safe and the staff member rectified it vey promptly and very efficiently. Our overall experience was excellent

We had a voucher for one night stay, we decided to book in an extra night and upgrade to a luxury corner room. The views were great on one side of the corner ( the one not directly looking into other high rises) so in the end we felt that we should have just kept the original room. I don’t think there was any difference in the bathrooms between these rooms also. The bathroom was small and outdated. Good pressure in the shower but the bath was certainly not luxury. We got a lovely welcome gift of dried fruit and enjoyed the breakfast and the variety but sorry it just was not worth $45 each on top of an already overpriced room. The room was clean on first look but all surfaces were covered in dust as if no one have given it a wipe since before lockdown. We were away for a romantic weekend so we didn’t bother we given any feedback at the time but as this request came through thought best to share our experience.

It was great! Lovely staff. Felt very safe which, sadly is important at this time. Will be back soon!

All the staff are exceptional to make a great easy stay

Disappointed based on previous stays. We chose to stay somewhere different as we regularly stay at Crown Casino. I have already booked to stay on the 12th and 13th December celebrating our 26th Wedding Anniversary but now am having second thoughts

We had another wonderful stay. Only downside was our reservation for the restaurant was denied on both nights. But made up for via an alternative arrangement which only happened through me asking instead of a proactive move by the reservations team. I understand Covid created restrictions but hotel guests should have access to dine in the hotel the hotel they are guests of especially considering external restaurant options are also limited. But personally we were satisfied with the arrangement agreed to and the staff are always very helpful and responsive. We look forward to staying again in a few weeks time.

Staff pleasant. Hotel room dated and very worn. Bathroom very tired looking, in need of modernising. The best attribute was the view outside. Interior glass was covered in dust. The bar area was very nice with great staff. Definitely not worth the money for the room at over $440 per night.

From the time you arrive until the time that you leave everyone looks after you so well. Everything was clean and just so good. Can't wait to come back and stay again

Very Very good. The Cleanliness & attention to service was excellent. Even though we could not Dine In at Restaurant 35 we enjoyed excellent breakfast & First class Canapes. Our Suite 3907 was a most comfortable & quiet place. Only issue We were surprised at was lack of policing of Dress Codes. A bit too casual ! But Rest 35 if open we would hope is stricter ?

I always have a great experience staying with you the room is always special the food is excellent

It was a easy arrival and comfortable stay lovely size room

We had a room that was so dusty it was unacceptable unfortunately The manager was excellent and moved us to a cleaner room. Issue being there was hammering and drilling all afternoon then again at 7.30 in the morning. It was a terribly disappointing stay. As a gold member we were not happy and this was a bad standard for Sofitel