Sofitel Melbourne on Collins 5 stars

Customer review rating (ALL Rating) 4.7/5 8,727 reviews

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Sofitel Melbourne on Collins - Image 1
Sofitel Melbourne on Collins - Image 2
Sofitel Melbourne on Collins - Image 3
Sofitel Melbourne on Collins - Image 4
25 Collins Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • 5-star luxury in the heart of the Melbourne's shopping, theatre and business precincts

  • Spacious accommodation with breathtaking views over Melbourne landscape

  • Exclusive Club Lounge that offers club guests that elevated French joie-de-vivre experience

  • Sophisticated modern dining with vibrant contemporary French flair at No35 restaurant

  • Unique signature cocktails & refined exclusive ambience at Atrium Bar on 35

Our accommodation(s)

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Hotel location

Sofitel Melbourne on Collins

25 Collins Street
3000 MELBOURNE
Australia

GPS:-37.813504, 144.973355

Telephone
Fax +61 3 9650 4261

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  8,727 reviews

TripAdvisor Rating  4.5/5  6,423 reviews

Certificate of excellence 2024

Great hotel well located close to all shops, tram services and great views of the city

TripAdvisor rating 5.0/5

Alan P Couples - TripAdvisor review

Stayed for four nights at the Sofitel On Collins room was very nice large bathroom okay? We had breakfast included which was excellent. We went to the buffet most days. We also had access to the club lounge located on level 35 with great views of Melbourne city Centre MCG and tennis arena in the evening for canapés and drinks which was really nice especially Eleanor who made us very welcome and was very chatty. The food and the drinks were very nice with a great variety. The hotel itself as well located very clean and all staff were excellent

Thank you for leaving such a fantastic review! I am particularly pleased to read that you highlighted Eleanor for her efforts. She will be really pleased to have received the recognition. I hope to see you again here at the Sofitel Melbourne On Collins.

Disappointing Stay

TripAdvisor rating 3.0/5

Janice P TripAdvisor review

I have stayed many times at the Sofitel Melbourne and this was my second stay as a platinum member. Both this stay and my last stay we received a room in the exact same location. Possibly the worst room in the hotel. Second room in from the corner looking into the Macquarie building. I have never once received an upgrade when I ask and are always told they are fully booked, pretty unlucky I guess. We have stayed at the Sofitel Brisbane and Sofitel Darling harbour this year for the first time so now are able to compare the hotels. Brisbane was quite good but Sydney is outstanding. Amazing champagne check in at the club lounge and beautiful upgrade to a suite. The food quality and variety was also outstanding and 5 star quality. Melbourne afternoon tea only offer a small tray of cakes and 2 slices of French stick each, no other savoury options or fruit. The hot Canapes were quite good Saturday night but Sunday night they were very disappointing. On a positive note the staff in the club lounge were excellent and the drink selection was very good. The pillows also very nice but we both found the bed was hard. Probably won’t be staying here again as there are better hotels around like the two Pullmans.

Thank you for your review. We are really sorry to hear that your stay fell short of expectations and would like to assure you this is not up to our usual standards at all. We take constructive feedback seriously and will address the issues you have raised. On behalf of Sofitel Melbourne On Collins, we thank you for your business and we hope we will have the opportunity to welcome you back again for a stay that meets your expectations for all the right reasons.

Perfect from the moment of booking.

TripAdvisor rating 5.0/5

Sarah J TripAdvisor review

Incredible hotel. Absolutely loved our stay. I mentioned when booking over the phone that it was our anniversary, we received a beautiful bottle of bubbles and chocolates and a hand written card. The room its self was spacious, clean and luxurious. All of the staff and extra touches were perfect. The views were great- we watched a magnificent sunset. We would absolutely stay here again for another special occasion.

Thank you for your lovely comments and for choosing to celebrate your Anniversary with us at the Sofitel Melbourne on Collins. It is wonderful to know that we met your expectations across many levels. I will ensure your kind words are shared with everyone. We thank you for your support of our hotel and look forward to welcoming you back in the near future.

Our favourite Sofitel

Customer review rating 5.0/5

K.m. Couples - Confirmed reviews ALL

Had a wonderful stay, feels like coming home. Warm and friendly staff who are so happy and helpful. Appreciated the room upgrade although not ideal with the noise and squeaky sound from the staff service lift beside the room. Spent lots of time in the Club lounge and loved the relaxed atmosphere, especially the music which was very pleasant. We really needed to recharge so it was perfect. Thank you for wonderful service again, look forward to our next visit.

Dear Karen, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with Paige as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and we truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Good location and facilities are good.

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

bathroom a bit small.

Dear Chiew Har C., We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and we truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

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Other web-users rate our hotel

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  • 623 reviews 7.9/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.