Sofitel Melbourne on Collins 5 stars

Customer review rating (ALL Rating) 4.7/5 7,186 reviews

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Description

Hotel extras

  • 5-star luxury in the heart of the Melbourne's shopping, theatre and business precincts

  • Spacious accommodation with breathtaking views over Melbourne landscape

  • Exclusive Club Lounge that offers club guests that elevated French joie-de-vivre experience

  • Sophisticated modern dining with vibrant contemporary French flair at No35 restaurant

  • Unique signature cocktails & refined exclusive ambience at Atrium Bar on 35

Our accommodation(s)

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Hotel location

Sofitel Melbourne on Collins

25 Collins Street
3000 MELBOURNE
Australia

GPS:-37.813504, 144.973355

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  7,186 reviews

Customer review rating 5.0/5

Damian M. Couples - Confirmed reviews ALL

Had a wonderful time celebrating my birthday with an awesome dinner at No 35 and a night of luxury at Sofitel.

Dear Damian, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and we truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne On Collins

Customer review rating 2.5/5

James B. Couples - Confirmed reviews ALL

We liked it, but…the was a workman in the room changing the toilet when we first arrived, so reception sent us to the Atrium for a free drink but then forgot to call us when the room was ready. We had to follow up (and our second meal we ordered while at the Atrium was forgotten about- had to follow that up too!). Then the Chromecast wouldn’t work, so they gave us a free movie from their list of movies (but then charged us when we checked out - we had to go back and request refund) and then the ceiling in the bathroom was leaking, luckily it was leaking into the basin! Would we go back…maybe!! Probably try another hotel first.

Dear James, Thank you for filling out the guest survey following your recent visit to Sofitel Melbourne on Collins. First and foremost thank you for sharing your thoughts with us. I am very sorry to hear that your overall experience wasn’t as you expected and it appears that on his occasion we have not met your expectations. I have discussed your valuable feedback with our Director of Rooms and we are extending our sincere apologises for the shortfall in service you have experienced during your stay here. I believe that someone has neem in contact with you to further discuss your feedback. If you ever decide to come back to see us here in Melbourne, please let me know and I will ensure everything goes perfectly. Wishing you lovely week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne On Collins

Customer review rating 4.0/5

Wendy S. Couples - Confirmed reviews ALL

We recently had a weekend stay at the Sofitel Melbourne. Staff were all very professional and friendly. The room was spacious and very comfortable. We had drinks and a snack at the Atrium on 35, which was lovely. The Sofitel Lounge experience however was disappointing, with two time slots on a Saturday night (which must be pre-booked), then a long line to get in at the designated time. The view and the drinks were great (although we waited ten minutes to be served), however hot food offerings were very basic. We then had breakfast there the following morning, and thankfully missed the rush. The staff were great, however the food again was a little lack lustre for a 5 star hotel. We have had exceptional lounge experiences in Melbourne and just felt the Sofitel Lounge was lacking in comparison. I probably wouldn't spend the additional money.

Dear Wendy, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. Your comments on food offerings in Club Sofitel are also very much appreciated and will be shared with our Executive Chef. Thank you again for sharing your experience, and we truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne On Collins

Customer review rating 4.5/5

Robert B. Business - Confirmed reviews ALL

It’s was as always good however dining room staff should be trained to avoid sitting mature aged! Guests next to small annoying over privileged children!

Customer review rating 5.0/5

Alana L. Couples - Confirmed reviews ALL

Got a room upgrade, the service and standards are always consistent!

Dear Alana, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with Jenny as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and we truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne On Collins

Other web-users rate our hotel

  • 1,289 reviews 9.8/10 Location
  • 3,003 reviews 8.4/10 Room
  • 3,477 reviews 9.2/10 Service
  • 16 reviews 2.1/10 WiFi
  • 846 reviews 8.2/10 Vibe
  • 759 reviews 7.8/10 Amenities
  • 703 reviews 6.8/10 Food
  • 574 reviews 8.3/10 Breakfast

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