Mercure Perth On Hay 4 stars

Customer review rating (ALL Rating) 3.7/5 1,437 reviews

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417 Hay Street, 6000 PERTH, Australia

Description

Hotel extras

  • Ideal central location with Perth's major sites on your doorstep

  • Buzzing outdoor terrace for cocktails and snacks in the sun

  • Mercure Hotel signature details in every room and public area

  • Popular on-site restaurant and flexible meeting rooms

  • Convenient express self-check-in and check-out kiosks

Our accommodation(s)

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Hotel location

Mercure Perth On Hay

417 Hay Street
6000 PERTH
Australia

GPS:-31.95662, 115.86551

Telephone
Fax +61 8 6187 9100

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

HOP & HUDDLE

Smoked meats prepared with spice and soul are the signatures of Hop & Huddle, a popular Mercure Hotel restaurant in Perth CBD. Book a table for two or treat the tribe to insta-worthy shakes and smoothies, schnitzels and melt-in-your-mouth ribs.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  1,437 reviews

TripAdvisor Rating  2.6/5  50 reviews

Customer review rating 3.5/5

Samuel T. W. T. Business - Confirmed reviews ALL

It’s alight, hotel looks old

Dear Samuel, Thank you for taking the time to share your feedback following your recent stay with us. I would like to confirm that, as a valued Platinum member, your reservation was upgraded to our highest room category available at the time of check-in. We regret, however, that this upgrade and your membership status were not clearly communicated to you, and we sincerely apologize for this oversight. Your comments regarding the condition of the hotel are also appreciated and have been shared with the appropriate teams, as guest feedback is essential to helping us improve both our service and facilities. We truly value your loyalty and hope to have the opportunity to welcome you back for a more seamless and fully recognized experience in the future. Kind regards, James Carr Front Office Manager Mercure Perth on Hay

Customer review rating 3.0/5

Matthew J. P. Business - Confirmed reviews ALL

The hotel staff that were great on check-in to be fair The rooms are very aged. In fact the bathroom. I probably wouldn’t stay there again just as the state of the bathroom was well below par . It is + 20 years old with no upgrade and it’s a pretty disappointing given it a Mercure. I’ve stayed in 2 star hotels in Bourke and the bathrooms were in Better state

Dear Matthew, Thank you for taking the time to share your feedback following your recent stay with us. I am pleased to hear that our front office team provided a positive experience during your check-in, and I will be sure to pass on your kind comments to the staff involved. I sincerely apologise that the condition of the room, particularly the bathroom did not meet your expectations. I understand your disappointment, especially when staying at a Mercure property, and I appreciate your honesty regarding the age and presentation of the facilities. Please be assured that your comments have been shared with our management team, as feedback such as yours is essential in guiding future refurbishment planning. We genuinely appreciate you bringing these concerns to our attention and hope we may have the opportunity to welcome you back in the future for an improved stay. Kind regards, James Carr Front Office Manager Mercure Perth on Hay

Customer review rating 4.5/5

Marie N. Families - Confirmed reviews ALL

Lovely central area. Room was basic but very clean and had everything you need. Nice hot shower with good pressure. Went out for the day and came back to nicely made beds and clean towels. We had both dinner and the buffet breakfast. Staff at both were attentive and helpful, food was well cooked and presented.

Dear Marie, We very much appreciate your comments regarding your stay at the Mercure Perth On Hay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, James Carr Front Office Manager Mercure Perth On Hay

Customer review rating 4.5/5

John A. Solo - Confirmed reviews ALL

I was very happy with my stay at the Mercure on Hay. I have a couple of points that may help and are not meant to be negative in any way. I did notice that the breakfast was a lot of food and not many were eating so would "cook to order" at a reasonable price be more efficient and less wasteful? There are two Mecure's on Hay Street this did create some confusion.

Dear John, We very much appreciate your comments regarding your stay at the Mercure Perth On Hay. Thank you for the feedback regarding the breakfast, I have passed this on to the Food and Beverage team. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, James Carr Front Office Manager Mercure Perth On Hay

Customer review rating 4.0/5

Melissa C. Business - Confirmed reviews ALL

Parking not available on site, couldn't park for longer than 24hrs in alternative location across the road.

Dear Melissa, We very much appreciate your comments regarding your stay at the Mercure Perth On Hay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, James Carr Front Office Manager Mercure Perth On Hay

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Other web-users rate our hotel

  • 741 reviews 8.6/10 Location
  • 1,217 reviews 4.9/10 Room
  • 971 reviews 7.2/10 Service
  • 14 reviews 6.5/10 WiFi
  • 508 reviews 5.7/10 Comfort
  • 508 reviews 3.8/10 Cleanliness
  • 326 reviews 5.4/10 Breakfast
  • 268 reviews 3.2/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.