Mercure Perth On Hay 3 stars

Customer review rating (ALL Rating) 3.5/5 122 reviews

Hotel extras

  • Central Perth hotel

  • Close to Perth attractions Perth Mint and Kings Park

  • Free city loop bus on hotel doorstep

Hotel location

Mercure Perth On Hay

417 Hay Street
6000 PERTH
Australia

GPS:-31.955858, 115.865691

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

ARMADA RESTAURANT

PLEASE NOTE: THIS SERVICE IS CURRENTLY CLOSED. Armada Restaurant is open for breakfast and dinner daily. Enjoy classic and hearty meals whilst relaxing on the terrace.

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ALL Rating  3.5/5  122 reviews

TripAdvisor Rating  3.0/5  8 reviews

Relaxing stay

Customer review rating 5.0/5

Manfred G. W. Families - Confirmed reviews ALL

Positive concerning the stay etc., but for the chauffeur of limousine service it is a problem to find the right hotel of two with the same name in adjacent blocks. We and he did wait 45min., finally phone calls helped to clear the situation. I know a trade mark is a high value, but an additive could help to recognise the difference. Good Luck!

urine stains on bed sheets

Customer review rating 0.5/5

Wade Business - Confirmed reviews ALL

I found large urine stains on the sheets towards the foot of the bed. It was disgusting and made my stay extremely unsatisfactory. When this was presented to the front desk in the morning, along with photos, apologies were offere. However, no refund, voucher or explanation was given.

well located but room very uncomfortable

Customer review rating 2.5/5

Fiona Business - Confirmed reviews ALL

air conditioner didn't work Room was very hot and sticky reception did bring a fan up to the room which made it semi bearable

Dear Fiona H., Thank you for taking the time to tell us about your experience at the Mercure Perth On Hay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Comfortable

Customer review rating 3.5/5

Anonymous Solo - Confirmed reviews ALL

Comfortable but lacked a bit with no restaurant or in room snacks etc

Good location but dated

Customer review rating 3.0/5

Annika Couples - Confirmed reviews ALL

The room couldn‘t fully convince us. There was a smell right when we entered, probably from the very dusty AC. The alarm clock wasn‘t set wirh the right date nor time and was dusty aswell. Desk lamp broken. The bathroom was dated and even tough probably clean it didnt look clean because of the scratches and stains that were on the floor tiles. Size of the room is really good and the bed was comfortable. On the balkony we found two cigarettes.

Dear A S., Thank you for taking the time to tell us about your experience at the Mercure Perth On Hay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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Other web-users rate our hotel

  • 400 reviews 8.4/10 Location
  • 575 reviews 5.6/10 Room
  • 443 reviews 7.8/10 Service
  • 13 reviews 6.1/10 WiFi
  • 273 reviews 3.7/10 Cleanliness
  • 125 reviews 3.1/10 Amenities
  • 119 reviews 5.2/10 Breakfast
  • 112 reviews 3.4/10 Vibe

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