Mercure Perth On Hay 4 stars

Customer review rating (ALL Rating) 3.6/5 1,553 reviews

Best price
guarantee
Mercure Perth On Hay - Image 1
Mercure Perth On Hay - Image 2
Mercure Perth On Hay - Image 3
Mercure Perth On Hay - Image 4
417 Hay Street, 6000 PERTH, Australia

Description

Hotel extras

  • Ideal central location with Perth's major sites on your doorstep

  • Buzzing outdoor terrace for cocktails and snacks in the sun

  • Mercure Hotel signature details in every room and public area

  • Popular on-site restaurant and flexible meeting rooms

  • Convenient express self-check-in and check-out kiosks

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Mercure Perth On Hay

417 Hay Street
6000 PERTH
Australia

GPS:-31.95662, 115.86551

Telephone
Fax 000000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

HOP & HUDDLE

Smoked meats prepared with spice and soul are the signatures of Hop & Huddle, a popular Mercure Hotel restaurant in Perth CBD. Book a table for two or treat the tribe to insta-worthy shakes and smoothies, schnitzels and melt-in-your-mouth ribs.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.6/5  1,553 reviews

TripAdvisor Rating  2.5/5  45 reviews

Solid but getting tired

Customer review rating 4.0/5

Mark H. Couples - Confirmed reviews ALL

Dear Mark, Thank you for taking the time to tell us about your experience at the Mercure Perth On Hay. We are so pleased to hear you enjoyed our central location, found the team friendly, and had a good breakfast with us. It is great to know those aspects made a positive impression during your visit. That said, I am sorry to hear the room, particularly the bathroom, did not meet expectations. We are currently working on enhancing various areas of the hotel, including some aspects of our bathrooms, and feedback like yours is invaluable as we continue to improve. We hope to have the chance to welcome you back in the future so you can have a more enjoyable stay! Kind Regards, Stephanie Netto General Manager

Rooms smell like rest homes

Customer review rating 1.5/5

Virginia Solo - Confirmed reviews ALL

Dear Virginia, Thank you for taking the time to tell us about your experience at the Mercure Perth On Hay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your comments regarding the room condition and cleanliness are very concerning, and I sincerely apologise for the impression you were left with. Please rest assured that we take feedback like yours very seriously and are addressing these concerns with our housekeeping and maintenance teams to ensure improvements are made. We are committed to delivering a high standard of comfort and value, and I am sorry we fell short on this occasion. I do hope we will have the opportunity to welcome you back in the future and provide you with a more positive experience. Kind Regards, Stephanie Netto General Manager

Good location

Customer review rating 1.5/5

Esperance T. Families - Confirmed reviews ALL

Dear Rochelle, Thank you for taking the time to tell us about your experience at the Mercure Perth On Hay. While I am pleased to hear you enjoyed our central location and appreciated the buffet breakfast, I am truly sorry to learn that your experience was impacted by inconsistent water pressure in the shower and limited breakfast variety. We understand how important a comfortable and refreshing shower is when staying away from home, and I sincerely apologise that this was not your experience. Please rest assured that we are actively addressing water pressure concerns and investigating options to improve consistency for all our guests. We also appreciate your comments regarding the breakfast selection. Our team is currently reviewing menu rotations to introduce more variety and better cater to longer-staying guests like yourselves. Thank you again for sharing your feedback. We hope to have the opportunity to welcome you back for a much-improved stay in the future. Kind Regards, Stephanie Netto General Manager

beautiful hotel and beautiful staff members ❤️

Customer review rating 5.0/5

Scott W. Couples - Confirmed reviews ALL

Dear Scott, Thank you so much for your wonderful feedback and kind words about your experience at the Mercure Perth On Hay! I am absolutely thrilled to hear that you found our hotel beautiful and our team so welcoming. It truly means a lot to us to know that you had such a memorable and enjoyable stay. I will be sure to share your lovely comments with the team—They will be delighted to hear them! We cannot wait to welcome you back for another wonderful stay soon. Kind Regards, Stephanie Netto General Manager

Hotel was a little dated and needed some maintenance.

Customer review rating 3.5/5

Kyra J. Business - Confirmed reviews ALL

Dear Kyra, Thank you for taking the time to share your feedback following your recent stay at Mercure Perth On Hay. I am sorry to hear that your experience fell short of expectations. We acknowledge that some areas of the hotel are in-need of attention. Please know we are constantly working to enhance our product, and upcoming works are scheduled to take place in guest bathrooms as part of our ongoing improvement plan. I also regret the inconvenience caused by the lift being unexpectedly out of order during your stay. Special parts had to be ordered, and unfortunately, this led to unforeseen delays in the repair process. Your comments are appreciated and will be shared with our team as we continue striving to deliver a better experience for all guests. We truly hope you will consider giving us another opportunity in the future to welcome you back and provide the high standard of comfort and service we aim for. Kind Regards, Stephanie Netto General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 822 reviews 8.3/10 Location
  • 1,370 reviews 5/10 Room
  • 1,065 reviews 7.1/10 Service
  • 16 reviews 7.1/10 WiFi
  • 614 reviews 4.2/10 Cleanliness
  • 348 reviews 6/10 Breakfast
  • 304 reviews 3.1/10 Vibe
  • 241 reviews 3/10 Amenities

Powered by Trustyou

Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Our other establishments nearby

All our hotels in Perth

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.