Mercure Perth On Hay 4 stars

Customer review rating (ALL Rating) 3.7/5 1,213 reviews

Best price
guarantee
Mercure Perth On Hay - Image 1
Mercure Perth On Hay - Image 2
Mercure Perth On Hay - Image 3
Mercure Perth On Hay - Image 4
417 Hay Street, 6000 PERTH, Australia

Description

Hotel extras

  • Ideal central location with Perth's major sites on your doorstep

  • Buzzing outdoor terrace for cocktails and snacks in the sun

  • Mercure Hotel signature details in every room and public area

  • Popular on-site restaurant and flexible meeting rooms

  • Convenient express self-check-in and check-out kiosks

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard King Room

Photo out of - Standard King Room

Boost your bed space in our Standard King Rooms. Wake up to city views, then revive with quality amenities in the ensuite bathroom. Enjoy free Wi-Fi, work desk, safe, iron equipment, mini-fridge, kettle, hairdryer and chill in front of our smart TVs.

  • Views:

    City View

Max. number of persons
2
Area
From 28 m² / 301 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Mini-refrigerator
  • Coffee/tea making facilitiesAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • 2 pers. max
  • 28 m² / 301 sq ft
  • Bedding 1 x King size bed(s)
  • Views: City View
See availabilities

Sleep in the serenity of your own bed in a Standard Twin. Wake up to city views, enjoy quality shower amenities, and stay connected with complimentary Wi-Fi at your workstation. Afterwards, relax and enjoy your favorite shows on our smart TVs.

  • Views:

    City View

Max. number of persons
2
Area
From 28 m² / 301 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

For friends and families, the Triple Rooms of our hotel offer the perfect blend of comfort and value. Stay connected with free high-speed Wi-Fi, while you kick back and watch TV. Other amenities included shower with essentials, fridge, kettle and safe.

  • Views:

    City View

Max. number of persons
3
Area
From 28 m² / 301 sq ft

Bedding

Single bed(s) x3

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

Treat yourself to a spacious superior room with a comfortable king-size bed and private balcony with views of famous Perth landmarks. You'll love the thoughtful amenities including safe, bathroom products, hairdryer, fridge, kettle and smart TV.

  • Views:

    City View

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 28 m² / 301 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

Enjoy an evening drink on your private balcony before retiring to two comfortable single beds. In-room amenities include a smart TV, shower-bathtub combo with essentials, hairdryer, mini-fridge, kettle, ironing equipment, and a safe.

  • Views:

    City View

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 28 m² / 301 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

Enjoy an evening drink with a loved one on your private balcony, then sleep soundly in your queen-sized bed. Expect thoughtful amenities, work desk, safe, iron equipment, mini-fridge, kettle, bathroom essentials, hairdryer and smart TV.

  • Views:

    City View

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 28 m² / 301 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

Pour yourself a fresh coffee, settle in and thank yourself for choosing a spacious Deluxe King Room with all the amenities including work desk, safe, iron equipment, mini-fridge, kettle, bathroom essentials, hairdryer and smart TV.

  • Views:

    City View

Max. number of persons
2
Area
From 28 m² / 301 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

Indulge in a spacious room with a king bed and private balcony with stunning Perth city views. Enjoy extra conveniences such as an in-room safe, a work desk, bathroom essentials, a hairdryer, mini-fridge, kettle and a smart TV with Chromecast.

  • Views:

    City View

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 28 m² / 301 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

These spacious wheelchair-accessible rooms have a comfortable king-size bed and a private balcony. Designed with convenience in mind for those with mobility needs, they have a roll-in shower, a large work desk, luxury bathroom products and a smart TV.

  • Views:

    City View

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 28 m² / 301 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Toilet with side and rear grab bars
  • Toilet seat 17”-19” above floor
  • Sink lever hardware
  • Sink top 27”-34” above floor
  • Clear space under sink is at least 27” high at 8” from the front edge and 17” from front edge for 9” above floor.
  • Bathroom has 60” diameter turning radius or space for T-turn
  • Bathroom hook no higher than 48” above floor provided
  • Towel bar or rack no higher than 48” above floor provided
  • Bottom edge of reflective edge of mirror no higher than 40” above floor
  • Handheld shower
  • Roll-in shower with grab bars (fixed fold–down seat)

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call
  • Doorways provide 32” clear width
  • Lever door hardware
  • Desk top is 27”-34” high with space underneath that is 30” W, 27” H and 17” deep
  • Drapery controls no higher than 48” with loop ends
  • Thermostat no higher than 48” above floor
  • Light switches no higher than 48” above floor
  • At least one closet rod no higher than 48” above floor
  • Safe shelf and controls 15”-48” above floor
  • Built in visual fire alarm
  • Phone within 4 ft. of outlet
  • Flashing light for incoming telephone calls

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Perth On Hay

417 Hay Street
6000 PERTH
Australia

GPS:-31.95662, 115.86551

Telephone
Fax +61 8 6187 9100

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 127 rooms
  • 2 rooms for people with reduced mobility
  • 3 connecting rooms
  • 127 non-smoking rooms
  • 10 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

100% Non Smoking Property

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Pets

Pets not allowed

Catering

One Restaurant

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

3 Meeting rooms

  • On site
  • Indoor parking
  • Private
  • 10 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2.09 m / 6.88 ft

  • Parking pricing: 21.60 € 35 AUD Per day

Security

  • Parking with security service
  • Extinguisher
  • Controled access parking

Accessibility

  • Elevators
  • Accessible parking

HOP & HUDDLE

Photo out of - HOP & HUDDLE

Smoked meats prepared with spice and soul are the signatures of Hop & Huddle, a popular Mercure Hotel restaurant in Perth CBD. Book a table for two or treat the tribe to insta-worthy shakes and smoothies, schnitzels and melt-in-your-mouth ribs.

Cooking style
Bar & Grill
Capacity
50
Accessibility
Accessible service
417 Hay Street, 6000 Perth, Australia
Telephone +61 8 6187 9100
Menu PDF
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Terrace
  • Takeaway Meals

Payment

  • Credit card
  • Apple Pay
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • JCB
  • Visa

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Brunch
  • Children menu
  • Light menu
  • Gluten-free menu
  • Vegetarian menu

Smoked meats prepared with spice and soul are the signatures of Hop & Huddle, a popular Mercure Hotel restaurant in Perth CBD. Book a table for two or treat the tribe to insta-worthy shakes and smoothies, schnitzels and melt-in-your-mouth ribs.

Mercure Perth on Hay offers a buffet breakfast that caters to a variety of tastes, featuring a mix of hot and cold dishes, fresh pastries, and healthy options.

Say "I do" in the heart of Perth at Mercure Perth on Hay your blank canvas for creating unforgettable wedding moments. From intimate ceremonies to grand receptions, our versatile spaces and dedicated team ensure your day reflects your unique love story.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  1,213 reviews

Customer review rating 1.5/5

Jannine C. Business - Confirmed reviews ALL

Customer review rating 4.5/5

Karl-hans E. Solo - Confirmed reviews ALL

Customer review rating 0.5/5

Kelechi I. Families - Confirmed reviews ALL

Customer review rating 4.5/5

Fiona O. Business - Confirmed reviews ALL

Customer review rating 3.0/5

Susan W. Friends - Confirmed reviews ALL

Customer review rating 4.5/5

Karl-hans E. Solo - Confirmed reviews ALL

All good, only minor thing was I asked to have the charge against a different card I used in the booking but no big deal

Customer review rating 0.5/5

Kelechi I. Families - Confirmed reviews ALL

Not good

Customer review rating 4.5/5

Fiona O. Business - Confirmed reviews ALL

Could not have been to feel more welcome by the staff at both reception and in the cafe.

Customer review rating 3.0/5

Susan W. Friends - Confirmed reviews ALL

Lovely large rooms but bathroom a bit dated shower over bath tub was slippery should at least have a rubber mat in the tub . Service was very slow if you could fined someone especially in dinning room .

Customer review rating 2.0/5

Melissa W. Friends - Confirmed reviews ALL

Hotel is in a superb location. Rooms are showing wear and tear but are clean. The things that let's this hotel down is the restaurant and customer service.

Customer review rating 1.5/5

David M. Business - Confirmed reviews ALL

Hotel is tired, the price you charge is excessive. Much better value available elsewhere

Customer review rating 4.0/5

Michael W. Business - Confirmed reviews ALL

Stayed at the hotel for 2 nights. Staff were very good. Rooms were clean but fairly basic. Had dinner in the restaurant the first night and options were good. Had breakfast both days in a buffet style. Options were limited I felt and could have been better.

Customer review rating 3.5/5

Michael N. Business - Confirmed reviews ALL

Nicely situated. Rooms comfortable. Bed was comfortable but pillows to soft. Room was clean. TV didn't work properly kept turning off, then in middle of night would come on again. Bathroom was only ok. Bathroom was too small. It looked like it was renovated but looked like on a budget. Shower in bath is poor and shows lack of money spent. Toilet was on an angle. Bathroom cupboard boarded up with a bit chip board then painted by the apprentice. Room needed a desk to work from and a couch to sit as well. Restaurant lacked staff. The staff there worked hard and were a great help. Restaurant food good selection, but not all items available. Would i stay here again mmmm debatable. There are better places for same money.

Customer review rating 4.0/5

Raymond H. Business - Confirmed reviews ALL

This hotel is central to my needs when in Perth and this is why I have stayed here now twice. Some small issues; Started to check in using self service kiosk, half way through process and advised by desk they are not working. Completed check-in with agent but then saw another guest complete check-in using self service machines….how could they not be working? No recognition for Silver member status or any Accor greeting to be honest. Had to ask about complementary drinks which he took a long time to arrange and again no recognition of any sort despite now second visit to this hotel. Desk agent who was shift manager by name badge title was perfunctory in role but little guest interaction or even basic guest service and needs to remember that front desk is a guests first and last memory of a hotel…… Clearly a staff members car parked in the guest bag drop off parking space for the time it was left there which was many hours which meant my car was parked across the footpath in order to unload bags. Room was neat and tidy and as per expected and booked. No issues there at all. When leaving early next AM, having to walk through the cloud of vape smoke from your cleaner standing outside the doorway vaping was not really how I wanted to start my day, isn’t the law 5m from any entry / exit door? These issues mentioned above do not and did not ruin our stay but could have done so for others and would be good to see these little things addressed the local team. I have as asked, left the top field blank so these comments remain private as I wouldn’t like to impact the hotel by putting off other guests. Thank you.

Customer review rating 4.0/5

Margie C. Families - Confirmed reviews ALL

Staff are friendly and helpful. Clean room and comfortable bed.9

Customer review rating 4.5/5

Justin C. Business - Confirmed reviews ALL

Central location when travelling north or south of the city. Walking distance to variety of restaurants. Variety of breakfast options at the buffet. Limited parking on site so had to utilise alternate public car park.

Customer review rating 0.5/5

Darren A. Business - Confirmed reviews ALL

All of the 3 days, breakfast was minimal at best, had to wait a long time to order coffee, poor value for money.

Customer review rating 4.5/5

Christine H. Families - Confirmed reviews ALL

clean and tidy and great customer service

Customer review rating 3.0/5

Lori M. Business - Confirmed reviews ALL

It wasn’t clear about the parking as it advertises you have parking on your website but this was a nightmare factoring in when I had to relocate my vehicle for the whole duration of stay. Room was tired and had a stale smell. Restaurant staff were lovely.

Dear Ms. M., Thank you for sharing your feedback. We’re pleased to hear that our restaurant team made a positive impression during your stay. However, we’re sorry to hear that the room condition and parking arrangements did not meet your expectations. Regarding parking, we have 10 on-site parking spaces available on a first-come, first-served basis. There is also parking available near the fire station, approximately 200 metres from the hotel. Could you please share a little more detail about the difficulties you experienced with parking during your stay? This would help us better understand the situation and identify areas for improvement. Thank you again for your feedback, and we apologise for the inconvenience caused. Warm Regards, Asma Khan Front Office Manager Mercure Perth On Hay P. +61(8… E. as… all.accor.com

Customer review rating 4.0/5

James T. Business - Confirmed reviews ALL

good

Dear Mr T., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Asma Khan Front Office Manager Mercure Perth On Hay P. +61(8… E. as… all.accor.com

Customer review rating 5.0/5

Bronwyn M. Friends - Confirmed reviews ALL

Was greeted with a friendly helpful staff member. Enjoyed our stay was close to everything and the breakfast was lovely

Dear Ms. M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Asma Khan Front Office Manager Mercure Perth On Hay P. +61(8… E. as… all.accor.com

Customer review rating 4.0/5

Jen P. Couples - Confirmed reviews ALL

Comfortable stay a few blocks from the centre of Perth and Elizabeth Quay.

Dear Mr. P., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Asma Khan Front Office Manager Mercure Perth On Hay P. +61(8… E. as… all.accor.com

Customer review rating 2.0/5

James M. Business - Confirmed reviews ALL

Requested balcony, Didn’t get. Old and dated. No toilet brush. Breakfast not early enough. Very slow check in.

Hi James, Thank you for the feedback, and for your loyalty as an ALL Classic member. We're sorry your stay didn't meet expectations. As the balcony room type wasn't part of your original booking, any complimentary upgrade is subject to availability on the night, and we regret that we weren't able to offer it to you this time. We've also taken note of your comments on the check-in wait and the room, and we're passing them along to the team. Best regards, Nicolas Wagner Assistant Manager Mercure Perth on Hay

Customer review rating 5.0/5

Sally I. Couples - Confirmed reviews ALL

loved our stay very happy with hotel and staff

Dear Ms. I., Thank you for your lovely feedback! We’re delighted to hear that you had a comfortable stay and enjoyed the friendly service provided by our team. Your kind words are greatly appreciated, and we look forward to welcoming you back to Mercure Perth on Hay soon! Thank you Asma Khan Front Office Manager Mercure Perth On Hay P. +61(8… E. as… all.accor.com

Other web-users rate our hotel

  • 688 reviews 8.6/10 Location
  • 1,019 reviews 5.5/10 Room
  • 800 reviews 7.2/10 Service
  • 18 reviews 7.4/10 WiFi
  • 424 reviews 4.8/10 Cleanliness
  • 264 reviews 4.6/10 Food
  • 258 reviews 3.3/10 Vibe
  • 244 reviews 5.8/10 Breakfast

Powered by Trustyou

Frequently asked questions

Our other establishments nearby

All our hotels in Perth Hotels