Mercure Perth On Hay 4 stars

Customer review rating (ALL Rating) 3.6/5 1,140 reviews

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Description

Hotel extras

  • Located at the heart of Perth

  • Close to Perth attractions Perth Mint and Kings Park

  • Free city loop bus on hotel doorstep

  • On-site parking

  • Spacious meeting, event and board rooms

Our accommodation(s)

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Hotel location

Mercure Perth On Hay

417 Hay Street
6000 PERTH
Australia

GPS:-31.955858, 115.865691

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

HOP & HUDDLE

Hop & Huddle is open for breakfast, lunch and dinner daily. Enjoy a drink and a fresh meal or snack whilst relaxing on the terrace.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.6/5  1,140 reviews

TripAdvisor Rating  2.5/5  34 reviews

A bit run-down as compared to other Mercure hotels that i have stayed

Customer review rating 3.0/5

Ismail B. M. T. Friends - Confirmed reviews ALL

Will not return to stay there, will choose better hotels for the same room price, or maybe even pay more.

Staff were excellent.

Customer review rating 4.0/5

John F. Couples - Confirmed reviews ALL

Location great , Room 101 very noisy with an air conditioner just outside opur balcony going most times and then about 10.30 pm the noise from the room above went for hours, like he was building something or something very metal involvement. We could not use the shower it was dangerous. Curved sides and too far to reach the taps unless you were actually right in front of the taps and copped either very hot water or cold water straight away. So after two nights like this we complained and were moved to Room 705 which was more suitable for us. Staff were excellent, Restaurant excellent choice of food excellent and staff were great.

Dear John, Thank you for taking the time to share your feedback about your recent stay with us at Mercure Perth On Hay. We are delighted to hear that you found our location convenient and enjoyed the excellent service provided by our staff, as well as the food at our restaurant. We sincerely apologise for the inconveniences you experienced in Room 101. We understand how frustrating it must have been to deal with the noise from the air conditioner and the disturbances from the room above. Additionally, we regret that the design of the shower did not meet your expectations and caused discomfort. Please be assured that we take your feedback seriously and will address these issues with our maintenance team to prevent future occurrences. We are glad that our staff was able to move you to a more suitable room and that you found Room 705 to your satisfaction. Your kind words about our staff and restaurant are greatly appreciated and will be shared with the team. We strive to provide a pleasant and comfortable experience for all our guests, and your feedback helps us improve our services. Thank you again for your valuable comments. We hope to have the opportunity to welcome you back in the future and provide you with a seamless and enjoyable stay. Kind Regards, Stephanie Netto General Manager

Good location, but needs some money spending on the rooms

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

The hotel is in a good location, but the room are definitely not worth what you are changing for them. The bathroom In particular needs a major redo.

Dear Martyn, Thank you for taking the time to share your feedback regarding your recent stay with us at Mercure Perth On Hay. We are glad to hear that you appreciated our convenient location. We apologise that the condition of your room and the bathroom did not meet your expectations. We understand the importance of providing comfortable and well-maintained accommodations, and we are sorry to hear that we fell short during your stay. Please be assured that we are actively reviewing our product and the priorities to enhance the guest experience, and your comments will be taken into consideration as we plan our next round of improvements. Our goal is to ensure that every guest feels they receive value for their stay, and your feedback is crucial in helping us achieve this. Thank you again for your valuable input. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience. Kind Regards, Stephanie Netto General Manager

Great stay ,Good location for our function

Customer review rating 4.5/5

Craig G. Couples - Confirmed reviews ALL

Hotel is convenient to stay for functions to the east of the city. Well priced and extremely good meals. Rooms are really big and the service is good. Self check in was new.

Outdated and noisy

Customer review rating 1.5/5

Tom Business - Confirmed reviews ALL

The hotel and the rooms are quite outdated. Biggest issue I found is the noises inside the hotel room, you hear people coughing all the time, aircons and/or heaters turning on and off, noise comes from everywhere making it hard to sleep properly.

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Other web-users rate our hotel

  • 704 reviews 8.3/10 Location
  • 1,267 reviews 5/10 Room
  • 951 reviews 7.2/10 Service
  • 14 reviews 7.1/10 WiFi
  • 609 reviews 3.4/10 Cleanliness
  • 574 reviews 5.6/10 Comfort
  • 276 reviews 3.2/10 Vibe
  • 256 reviews 2.4/10 Amenities

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