Mercure Perth On Hay 4 stars

Customer review rating (ALL Rating) 3.6/5 1,500 reviews

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Mercure Perth On Hay - Image 1
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Mercure Perth On Hay - Image 4
417 Hay Street, 6000 PERTH, Australia

Description

Hotel extras

  • Ideal central location with Perth's major sites on your doorstep

  • Buzzing outdoor terrace for cocktails and snacks in the sun

  • Mercure Hotel signature details in every room and public area

  • Popular on-site restaurant and flexible meeting rooms

  • Convenient express self-check-in and check-out kiosks

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Mercure Perth On Hay

417 Hay Street
6000 PERTH
Australia

GPS:-31.95662, 115.86551

Telephone
Fax +61 8 6187 9100

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

HOP & HUDDLE

Smoked meats prepared with spice and soul are the signatures of Hop & Huddle, a popular Mercure Hotel restaurant in Perth CBD. Book a table for two or treat the tribe to insta-worthy shakes and smoothies, schnitzels and melt-in-your-mouth ribs.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.6/5  1,500 reviews

TripAdvisor Rating  2.6/5  47 reviews

Customer review rating 3.5/5

Tiana M. Solo - Confirmed reviews ALL

Customer review rating 4.5/5

Errol E. R. Families - Confirmed reviews ALL

Dear Errol, We very much appreciate your comments regarding your stay at the Mercure Perth On Hay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, James Carr Front Office Manager Mercure Perth On Hay

Customer review rating 1.0/5

Philip B. Business - Confirmed reviews ALL

Dear Philip, Thank you for taking the time to tell us about your experience at the Mercure Perth On Hay. I am very sorry to read about the multiple disappointments you encountered during your stay. The issues you have raised regarding incorrect car parking information, the delay that meant you missed dinner service, and the cleanliness of your room and public areas are unacceptable and do not reflect the standards we strive to uphold. Please accept my sincere apologies for the frustration and inconvenience this caused. As a valued Diamond Accor member, you should have felt recognised and well looked after throughout your stay. I regret that bottled water was not provided in your room as part of your membership benefits, and that there was confusion at both breakfast and the bar regarding entitlements. I will be addressing these points directly with my team to ensure I provide a better training, accuracy in information provided, and consistency in service delivery moving forward. Your comments about the presentation of the hallways and lift areas are also well taken. We will review and action improvements to ensure our public spaces reflect the level of care our guests rightly expect. If you are willing to give us the opportunity to welcome you back, I will personally oversee your stay to ensure you receive the level of service you deserve and expect as a loyal Accor member. Kind Regards, Stephanie Netto General Manager

Customer review rating 3.5/5

Marpani A. Families - Confirmed reviews ALL

Dear Marpani, Thank you so much for taking the time to share your feedback with us following your recent stay at Mercure Perth on Hay. I am very pleased to hear that you enjoyed our convenient location and found your stay comfortable, with easy access to nearby shops and services. Your comments mean a lot to us, as we are always striving to ensure our guests feel well looked after. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Stephanie Netto General Manager

Customer review rating 4.5/5

Anne M. Families - Confirmed reviews ALL

Dear Anne, We very much appreciate your comments regarding your stay at the Mercure Perth On Hay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, James Carr Front Office Manager Mercure Perth On Hay

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Other web-users rate our hotel

  • 776 reviews 8.4/10 Location
  • 1,304 reviews 5/10 Room
  • 1,030 reviews 7.1/10 Service
  • 14 reviews 5.6/10 WiFi
  • 564 reviews 5.8/10 Comfort
  • 555 reviews 4.1/10 Cleanliness
  • 343 reviews 6/10 Breakfast
  • 293 reviews 3.1/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.