Mercure Perth On Hay 4 stars

Customer review rating (ALL Rating) 3.6/5 983 reviews

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Description

Hotel extras

  • Located at the heart of Perth

  • Close to Perth attractions Perth Mint and Kings Park

  • Free city loop bus on hotel doorstep

  • On-site parking

  • Spacious meeting, event and board rooms

Our accommodation(s)

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Hotel location

Mercure Perth On Hay

417 Hay Street
6000 PERTH
Australia

GPS:-31.955858, 115.865691

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

HOP & HUDDLE

Hop & Huddle is open for breakfast, lunch and dinner daily. Enjoy a drink and a fresh meal or snack whilst relaxing on the terrace.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.6/5  983 reviews

TripAdvisor Rating  2.5/5  31 reviews

Good Stay

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Arrived late evening as I flew in from Canberra, this was no problem and staff were helpful with getting food so late, I was at a conference for my last day, I needed to check out, staff were happy to keep my bags until i flew out in the evening. I would stay at this hotel if traveling to Perth again.

Dear Natasha, We very much appreciate your comments regarding your stay at the Mercure Perth On Hay. We're delighted to hear that our staff were able to accommodate your late arrival and assist you with your needs, including providing options for food at a late hour. It's great to know that our team was able to help make your stay more convenient by storing your bags until your departure. We truly appreciate your kind words, and we are thrilled to hear that you would choose to stay with us again when traveling to Perth. We look forward to welcoming you back at Mercure Perth On Hay in the future! Warm Regards, Stephanie Netto General Manager

May be called Merxure but still a Travel Lodge

TripAdvisor rating 2.0/5

LiggySydney Business - TripAdvisor review

Previously a Travel Lodge rebadged as a Mercure with none of the standards of a Mercure. Rooms are clean albeit very tired. I had a superior room where the bath had so much enamel coming off it you really didn’t want to use the shower. Arrived late at night with no working TV although this was fixed the next day. Reception staff are lovely and friendly. Tanya, coffee were not restocked. The only thing that is modern about this hotel is the front desk uniform and the reception area. The rest unfortunately is a tired 80’s hotel. Could definitely do with a big refurb

Extremely well located.

Customer review rating 5.0/5

Valerie K. Friends - Confirmed reviews ALL

A clean, tidy motel room with helpful, friendly staff. Enhanced our wonderful holiday.

Dear Valeria & John, We very much appreciate your comments regarding your stay at the Mercure Perth On Hay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm Regards, Stephanie Netto General Manager

Horrible hotel

Customer review rating 0.5/5

Anonymous Families - Confirmed reviews ALL

Dirty and outdated

Dear Joel, Thank you for taking the time to tell us about your experience at the Mercure Perth On Hay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Maintaining cleanliness is one of our top priorities, and we regret falling short of your expectations. Your feedback is invaluable, and we will address these issues with urgency to ensure improvements are made. We understand the importance of providing a comfortable and pleasant stay for our guests, and we sincerely apologise for any inconvenience caused. If you would consider giving us another chance, we would be grateful for the opportunity to make it right and provide you with a much-improved experience, so please do not hesitate to contact me directly. Kind Regards, Stephanie Netto General Manager

Good stay overall

Customer review rating 4.0/5

T. P. Solo - Confirmed reviews ALL

Friendly and helpful reception staff. They were attentive to my needs throughout my stay.

Dear T., We very much appreciate your comments regarding your stay at the Mercure Perth On Hay. We're thrilled to hear that you had a good stay overall and that our reception staff left a positive impression on you. Providing friendly and attentive service is our top priority, and we're glad that our team was able to assist you throughout your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Stephanie Netto General Manager

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Other web-users rate our hotel

  • 697 reviews 8.3/10 Location
  • 1,177 reviews 5/10 Room
  • 892 reviews 7.4/10 Service
  • 15 reviews 6.7/10 WiFi
  • 580 reviews 3.3/10 Cleanliness
  • 254 reviews 2.7/10 Vibe
  • 250 reviews 2.4/10 Amenities
  • 212 reviews 5.5/10 Breakfast

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