Mercure Perth On Hay 4 stars

Customer review rating (ALL Rating) 3.6/5 1,510 reviews

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Description

Hotel extras

  • Ideal central location with Perth's major sites on your doorstep

  • Buzzing outdoor terrace for cocktails and snacks in the sun

  • Mercure Hotel signature details in every room and public area

  • Popular on-site restaurant and flexible meeting rooms

  • Convenient express self-check-in and check-out kiosks

Our accommodation(s)

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Hotel location

Mercure Perth On Hay

417 Hay Street
6000 PERTH
Australia

GPS:-31.955858, 115.865691

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

HOP & HUDDLE

Smoked meats prepared with spice and soul are the signatures of Hop & Huddle, a popular Mercure Hotel restaurant in Perth CBD. Book a table for two or treat the tribe to insta-worthy shakes and smoothies, schnitzels and melt-in-your-mouth ribs.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.6/5  1,510 reviews

TripAdvisor Rating  2.5/5  42 reviews

Comfortable

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

Very good value for money

Dear John, We very much appreciate your comments regarding your stay at the Mercure Perth On Hay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our teamas we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Stephanie Netto General Manager

Customer review rating 3.0/5

Joseph Friends - Confirmed reviews ALL

I don’t usually stay at Mercury. The type of service received is not what am used to unfortunately. I’ll go back to staying at Novotel. Live and learn I guess!

Dear Joseph, Thank you for taking the time to share your thoughts about your recent stay with us. I am genuinely sorry to learn that we did not meet your expectations and that the level of service you experienced fell short compared to what you are accustomed. At Mercure Perth On Hay, we strive to provide an exceptional experience for all our guests, and it’s clear we have room to improve based on your feedback. Please rest assured that we take your comments seriously and will address any gaps in our service to ensure a more consistent and positive experience for our guests in the future. I hope you’ll consider giving us another opportunity to better serve you. Your feedback is invaluable in helping us enhance our standards and ensure all our guests leave with a positive impression. Kind regards, Stephanie Netto General Manager

Well situated, hidden from the warm weather.

Customer review rating 5.0/5

Bronsan B. Solo - Confirmed reviews ALL

Brief.

Dear Bronsan, We very much appreciate your comments regarding your stay at the Mercure Perth On Hay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our teamas we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Stephanie Netto General Manager

Very centrally located

Customer review rating 4.5/5

Elijah E. Solo - Confirmed reviews ALL

Was there for 3 nights and very satisfied with my stay. Only suggestions I can offer is that the menu in the restaurant should be extended a bit to make it more international and provide some light options. All visitors are n not necessarily heavy meat-eaters.

Dear Elijah, Thank you for choosing Mercure Perth on Hay for your recent stay and for sharing your feedback. I am delighted to hear that you were very satisfied with your overall experience and appreciated our central location. Your suggestion regarding the restaurant menu is greatly appreciated. We understand the importance of offering a variety of options to cater to diverse tastes, including lighter and more international dishes. Please rest assured that your feedback has been shared with our Food & Beverage team as we continue to refine and enhance our dining offerings. We look forward to welcoming you back to Mercure Perth on Hay on your next visit to Perth. Kind Regards, Stephanie Netto General Manager

God location

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Pleasant stay , no issues

Dear Grant, We very much appreciate your comments regarding your stay at the Mercure Perth On Hay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Stephanie Netto General Manager

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Other web-users rate our hotel

  • 799 reviews 8.3/10 Location
  • 1,383 reviews 4.8/10 Room
  • 1,064 reviews 7.2/10 Service
  • 15 reviews 7.3/10 WiFi
  • 653 reviews 3.7/10 Cleanliness
  • 635 reviews 5.2/10 Comfort
  • 316 reviews 5.8/10 Breakfast
  • 306 reviews 2.9/10 Vibe

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