Mercure Perth On Hay 4 stars

Customer review rating (ALL Rating) 3.8/5 569 reviews

Mercure Perth On Hay - Image 1
Mercure Perth On Hay - Image 2
Mercure Perth On Hay - Image 3
Mercure Perth On Hay - Image 4


Hotel extras

  • Central Perth hotel

  • Close to Perth attractions Perth Mint and Kings Park

  • Free city loop bus on hotel doorstep

  • On-site parking

  • Spacious meeting, event and board rooms

Our accommodation(s)

Take advantage of our Flight + Hotel offers


Hotel location

Mercure Perth On Hay

417 Hay Street
6000 PERTH

GPS:-31.955858, 115.865691

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


Armada Restaurant is open for breakfast, lunch and dinner daily. Enjoy classic and hearty meals whilst relaxing on the terrace.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  569 reviews

Great customer service

Customer review rating 4.5/5

Troy Solo - Confirmed reviews ALL

I checked in in the early hours of the morning. The receptionist was extremely helpful, attentive and friendly. He went above and beyond to help me find a nearby 24hr convenience store. The rooms were a little dated but clean and comfortable.

Well located thanks

Customer review rating 4.0/5

Lyn W. Couples - Confirmed reviews ALL

Very friendly staff and helpfull

Customer review rating 1.0/5

L. Business - Confirmed reviews ALL

I was charged $56.64 to my card for no reason. I didn’t realise it until I was at the airport. What a bummer.

Not great

Customer review rating 1.5/5

Anonymous Families - Confirmed reviews ALL

Not great. Booked this hotel for the location and what it provided. We arrived and found out that the restaurant was under renovation, yes it opened elsewhere, but it was not very nice location. The laundry was also closed. We needed a laundry due to being in Perth for a netball championship. Eg. Clothes needed to be washed every day. The gym was under renovation too so that was unable to be used. On top of that, our room was located above the restaurant being renovated so we had to put up with the noice associated with that. When we booked the hotel, it was not mentioned that all of these facilities were not going to be able to be used.

Good location, friendly customer service

Customer review rating 3.0/5

May Business - Confirmed reviews ALL

Good: Good location, close to the malls and restaurants. Room was cleaned overall and bed was comfortable. Bad: Room was old and needs an upgrade asap! There are blue stains in the bathtub that were not cleaned even though I was there for 3 nights (I was in room 901). The same food was provided for breakfast buffet for 3 days. Would be good to have a rotation.

Dear May L., Thank you for taking the time to tell us about your experience at the Mercure Perth on Hay. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Other web-users rate our hotel

  • 562 reviews 8.8/10 Location
  • 872 reviews 5.3/10 Room
  • 665 reviews 8.1/10 Service
  • 15 reviews 5.4/10 WiFi
  • 435 reviews 3.8/10 Cleanliness
  • 413 reviews 5.6/10 Comfort
  • 185 reviews 2.7/10 Vibe
  • 184 reviews 3.4/10 Amenities

Powered by Trustyou

Our other establishments nearby

All our hotels in Perth