Mercure Perth On Hay 4 stars

Name: Mercure Perth On Hay - ALL
Address: 417 Hay Street, PERTH, 6000, Australia
Telephone: +61861879100
Rating: 3.8

Customer review rating (ALL Rating) 3.8/5 569 reviews

Best price
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10 10 photos

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417 Hay Street, 6000 PERTH, Australia

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Mercure Perth On Hay

Hotel for travellers looking for local and authentic experiences

Mercure Perth on Hay is located near the beautiful Swan River in the heart of Perth CBD. With activities and attractions, including the Perth Mint, Kings Park, shopping precincts, and funky rooftop bars all within close proximity, Mercure Perth on Hay is the ideal place to base yourself for a stay in the Western capital. The hotel has a laundry, luggage storage, 24-h front desk, free Wi-Fi, on-site parking, spacious meeting spaces, restaurant and rooms with generous bed, TV, safe, iron and air conditioner

We look forward to welcoming you to Mercure Perth on Hay. Please let me know how we can assist your stay.

Mirco Turtschi, Hotel Manager

Mercure Perth on Hay is undergoing an exciting refresh to enhance our public spaces. Our refresh is due to commence early September. We will continue to provide exceptional service, whilst keeping disturbance to a minimum. Intermittent noise may be experienced between the hours of 8am to 5pm, Monday to Sunday.
We look forward to sharing our amazing new product with you, with the completion of the project at the beginning of November.

Hotel extras

Central Perth hotel
Close to Perth attractions Perth Mint and Kings Park
Free city loop bus on hotel doorstep
On-site parking
Spacious meeting, event and board rooms

Our accommodation(s)

Room

Standard Queen Room

2 persons
28 m² / 301 sq ft

Bedding 1 x Queen size bed(s)

Room

Standard King Room

2 persons
28 m² / 301 sq ft

Bedding 1 x King size bed(s)

Room

Standard Twin Room

2 persons
28 m² / 301 sq ft

Bedding 2 x Single bed(s)

Room

Standard Triple Room

3 persons
28 m² / 301 sq ft

Bedding 3 x Single bed(s)

Room

Superior King Room with Balcony

2 persons
28 m² / 301 sq ft

Bedding 1 x King size bed(s)

Room

Superior Twin Room with Balcony

2 persons
28 m² / 301 sq ft

Bedding 2 x Single bed(s)

Room

Deluxe Queen Room with Balcony

2 persons
28 m² / 301 sq ft

Bedding 1 x Queen size bed(s)

Room

Deluxe King Room

2 persons
28 m² / 301 sq ft

Bedding 1 x King size bed(s)

Room

Deluxe King Room with Balcony

2 persons
28 m² / 301 sq ft

Bedding 1 x King size bed(s)

Room

Deluxe Accessible King Room with Balcony

2 persons
28 m² / 301 sq ft

Bedding 1 x King size bed(s)
Accessible room

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Hotel location

Mercure Perth On Hay

417 Hay Street
6000 PERTH
Australia

GPS:-31.955858, 115.865691

+61 8 6187 9100

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Hotel services

Check-in from 02:00 PM - Check out up to 11:00 AM

On site

Car park
Restaurant
Wheelchair accessible hotel
Air conditioning
Wi-Fi
Breakfast
Bar
Meeting rooms

ARMADA RESTAURANT

Armada Restaurant is open for breakfast, lunch and dinner daily. Enjoy classic and hearty meals whilst relaxing on the terrace.

Our guest reviews

Great customer service

Troy Solo - 9/19/2023 Confirmed reviews ALL

I checked in in the early hours of the morning. The receptionist was extremely helpful, attentive and friendly. He went above and beyond to help me find a nearby 24hr convenience store. The rooms were a little dated but clean and comfortable.

Well located thanks

Lyn W. Couples - 9/18/2023 Confirmed reviews ALL

Very friendly staff and helpfull

L. Business - 9/18/2023 Confirmed reviews ALL

I was charged $56.64 to my card for no reason. I didn’t realise it until I was at the airport. What a bummer.

Not great

Anonymous Families - 9/17/2023 Confirmed reviews ALL

Not great. Booked this hotel for the location and what it provided. We arrived and found out that the restaurant was under renovation, yes it opened elsewhere, but it was not very nice location. The laundry was also closed. We needed a laundry due to being in Perth for a netball championship. Eg. Clothes needed to be washed every day. The gym was under renovation too so that was unable to be used. On top of that, our room was located above the restaurant being renovated so we had to put up with the noice associated with that. When we booked the hotel, it was not mentioned that all of these facilities were not going to be able to be used.

Good location, friendly customer service

May Business - 9/16/2023 Confirmed reviews ALL

Good: Good location, close to the malls and restaurants. Room was cleaned overall and bed was comfortable. Bad: Room was old and needs an upgrade asap! There are blue stains in the bathtub that were not cleaned even though I was there for 3 nights (I was in room 901). The same food was provided for breakfast buffet for 3 days. Would be good to have a rotation.

Dear May L., Thank you for taking the time to tell us about your experience at the Mercure Perth on Hay. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Web-users rating

Other web-users rate our hotel

562 reviews 8.8/10 Location
872 reviews 5.3/10 Room
665 reviews 8.1/10 Service
15 reviews 5.4/10 WiFi
435 reviews 3.8/10 Cleanliness
413 reviews 5.6/10 Comfort
185 reviews 2.7/10 Vibe
184 reviews 3.4/10 Amenities

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All our hotels in Perth

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.