Mercure Perth On Hay 4 stars

Customer review rating (ALL Rating) 3.7/5 1,425 reviews

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Description

Hotel extras

  • Ideal central location with Perth's major sites on your doorstep

  • Buzzing outdoor terrace for cocktails and snacks in the sun

  • Mercure Hotel signature details in every room and public area

  • Popular on-site restaurant and flexible meeting rooms

  • Convenient express self-check-in and check-out kiosks

Our accommodation(s)

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Hotel location

Mercure Perth On Hay

417 Hay Street
6000 PERTH
Australia

GPS:-31.95662, 115.86551

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

HOP & HUDDLE

Smoked meats prepared with spice and soul are the signatures of Hop & Huddle, a popular Mercure Hotel restaurant in Perth CBD. Book a table for two or treat the tribe to insta-worthy shakes and smoothies, schnitzels and melt-in-your-mouth ribs.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  1,425 reviews

Customer review rating 3.5/5

Travis U. Business - Confirmed reviews ALL

Used conference room for meeting

Customer review rating 4.0/5

Bernie B. Friends - Confirmed reviews ALL

Mercure Hay St is in a great location, close to shopping and the River district.

Customer review rating 4.5/5

Mohamad Z. B. G. Business - Confirmed reviews ALL

Helpful front desk to arrange for early check in.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Perth On Hay Team

Customer review rating 1.5/5

Chris D. Business - Confirmed reviews ALL

The condition of the room - bed and shower/toilet is terrible wouldntstay again or recommend to anyone . The breakfast was also shit. Could hear so much noise from other rooms .

Dear Chris, Thank you for taking the time to tell us about your experience at the Mercure Perth On Hay. I am very sorry to hear that your experience did not meet expectations, particularly regarding the condition of your room, noise disturbance, and breakfast experience. This is certainly not the standard we aim to provide. Your comments have been shared with our Housekeeping, Maintenance, and Food & Beverage teams for review, as we take all feedback seriously and use it to improve our guest experience. We regret that we were not able to provide you with a more comfortable stay on this occasion and do hope we may have the opportunity to welcome you back in the future for a better experience. Kind Regards, Stephanie Netto General Manager

Customer review rating 2.5/5

Scott Y. Business - Confirmed reviews ALL

The stay overall was good as it was well price and well located for the purposes of visiting the city. As a diamond member it was less than expected.

Dear Scott, Thank you for your loyalty as a Diamond member, and for taking the time to share your feedback following your recent stay with us at Mercure Perth On Hay. I am pleased to hear you found the hotel well located, comfortable, and good value for your visit to the city. However, I am sorry to learn that we may have fallen short in recognising your loyalty during your stay. Please accept my sincere apologies for this. Your loyalty is very important to us, and we regret not delivering the level of recognition and experience you rightly expect and deserve. Your feedback has been shared with the team for review so we can ensure we are more consistent in acknowledging and celebrating our valued members moving forward. We do hope to have the opportunity to welcome you back again soon and provide a stay that better reflects your loyalty with us. Kind Regards, Stephanie Netto General Manager

Other web-users rate our hotel

  • 731 reviews 8.5/10 Location
  • 1,174 reviews 5.1/10 Room
  • 927 reviews 7/10 Service
  • 15 reviews 7.4/10 WiFi
  • 495 reviews 4.2/10 Cleanliness
  • 310 reviews 6/10 Breakfast
  • 289 reviews 3.3/10 Vibe
  • 204 reviews 3.6/10 Amenities

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