Mercure Perth On Hay 4 stars

Customer review rating (ALL Rating) 3.7/5 1,444 reviews

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417 Hay Street, 6000 PERTH, Australia

Description

Hotel extras

  • Ideal central location with Perth's major sites on your doorstep

  • Buzzing outdoor terrace for cocktails and snacks in the sun

  • Mercure Hotel signature details in every room and public area

  • Popular on-site restaurant and flexible meeting rooms

  • Convenient express self-check-in and check-out kiosks

Our accommodation(s)

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Hotel location

Mercure Perth On Hay

417 Hay Street
6000 PERTH
Australia

GPS:-31.95662, 115.86551

Telephone
Fax +61 8 6187 9100

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

HOP & HUDDLE

Smoked meats prepared with spice and soul are the signatures of Hop & Huddle, a popular Mercure Hotel restaurant in Perth CBD. Book a table for two or treat the tribe to insta-worthy shakes and smoothies, schnitzels and melt-in-your-mouth ribs.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  1,444 reviews

TripAdvisor Rating  2.6/5  50 reviews

Customer review rating 4.5/5

Marie N. Families - Confirmed reviews ALL

Lovely central area. Room was basic but very clean and had everything you need. Nice hot shower with good pressure. Went out for the day and came back to nicely made beds and clean towels. We had both dinner and the buffet breakfast. Staff at both were attentive and helpful, food was well cooked and presented.

Dear Marie, We very much appreciate your comments regarding your stay at the Mercure Perth On Hay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, James Carr Front Office Manager Mercure Perth On Hay

Customer review rating 4.5/5

John A. Solo - Confirmed reviews ALL

I was very happy with my stay at the Mercure on Hay. I have a couple of points that may help and are not meant to be negative in any way. I did notice that the breakfast was a lot of food and not many were eating so would "cook to order" at a reasonable price be more efficient and less wasteful? There are two Mecure's on Hay Street this did create some confusion.

Dear John, We very much appreciate your comments regarding your stay at the Mercure Perth On Hay. Thank you for the feedback regarding the breakfast, I have passed this on to the Food and Beverage team. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, James Carr Front Office Manager Mercure Perth On Hay

Customer review rating 4.0/5

Melissa C. Business - Confirmed reviews ALL

Parking not available on site, couldn't park for longer than 24hrs in alternative location across the road.

Dear Melissa, We very much appreciate your comments regarding your stay at the Mercure Perth On Hay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, James Carr Front Office Manager Mercure Perth On Hay

Customer review rating 3.5/5

Donna D. Business - Confirmed reviews ALL

Staff were very friendly, which made up for the tiredness of the establishment. Room was reasonably clean, but bathroom needed more attention with some dust and small pieces of debris around the edges of the bathroom floor. Had breakfast at hotel one morning - no breakfast bowls, took a while to have them restocked and get someone's attention. Room size was good, bed and pillows comfortable.

Dear Donna, Thank you for taking the time to share your feedback following your recent stay. I’m delighted to hear that you found our location convenient, the room comfortable, and our staff helpful and friendly. It’s always wonderful to know that our team made a positive impact on your stay. I do, however, apologise that the bathroom cleanliness and breakfast experience did not meet expectations. Your comments regarding dust and small debris in the bathroom have been shared with our housekeeping team to ensure greater attention to detail. I’ve also passed on your feedback about breakfast service and restocking so we can improve efficiency and availability for our guests. We greatly appreciate your observations and are committed to using them to enhance the guest experience. Thank you again for your review, and we hope to welcome you back for an even more seamless stay in the future. Warm regards, James Carr Front Office Manager Mercure Perth on Hay

Customer review rating 3.0/5

Timothy B. Families - Confirmed reviews ALL

Very run down hotel desperately needs a renovation Breakfast was very unappealing for such a high price

Dear Timothy, Thank you for taking the time to share your feedback following your recent stay with us. I’m glad to hear that our team, particularly the front desk staff at check-in, made a positive impression, and that your arrival, check-out, and overall cleanliness met your expectations. I do, however, apologise that your experience in the rooms and at breakfast fell short. I understand that the rooms felt small and in need of renovation, and your comments regarding the hotel’s overall condition have been shared with our management team as part of ongoing plans for future improvements. Regarding breakfast, I’m very sorry that it did not meet your expectations. The quality and presentation of the food should reflect the standards we aim to deliver, and I will be addressing this directly with our Food & Beverage team to ensure better variety, quality, and service moving forward. Your feedback is invaluable in helping us prioritise improvements and enhance the guest experience. We hope to have the opportunity to welcome you and your family back in the future, providing a stay that better reflects the Mercure standard. Warm regards, James Carr Front Office Manager Mercure Perth on Hay

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Other web-users rate our hotel

  • 741 reviews 8.6/10 Location
  • 1,217 reviews 4.9/10 Room
  • 971 reviews 7.2/10 Service
  • 14 reviews 6.5/10 WiFi
  • 508 reviews 5.7/10 Comfort
  • 508 reviews 3.8/10 Cleanliness
  • 326 reviews 5.4/10 Breakfast
  • 268 reviews 3.2/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.