Mercure Perth On Hay 4 stars

Customer review rating (ALL Rating) 3.7/5 1,251 reviews

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Mercure Perth On Hay - Image 1
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Mercure Perth On Hay - Image 4
417 Hay Street, 6000 PERTH, Australia

Description

Hotel extras

  • Ideal central location with Perth's major sites on your doorstep

  • Buzzing outdoor terrace for cocktails and snacks in the sun

  • Mercure Hotel signature details in every room and public area

  • Popular on-site restaurant and flexible meeting rooms

  • Convenient express self-check-in and check-out kiosks

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard King Room

Photo out of - Standard King Room

Boost your bed space in our Standard King Rooms. Wake up to city views, then revive with quality amenities in the ensuite bathroom. Enjoy free Wi-Fi, work desk, safe, iron equipment, mini-fridge, kettle, hairdryer and chill in front of our smart TVs.

  • Views:

    City View

Max. number of persons
2
Area
From 28 m² / 301 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Mini-refrigerator
  • Coffee/tea making facilitiesAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • 2 pers. max
  • 28 m² / 301 sq ft
  • Bedding 1 x King size bed(s)
  • Views: City View
See availabilities

Sleep in the serenity of your own bed in a Standard Twin. Wake up to city views, enjoy quality shower amenities, and stay connected with complimentary Wi-Fi at your workstation. Afterwards, relax and enjoy your favorite shows on our smart TVs.

  • Views:

    City View

Max. number of persons
2
Area
From 28 m² / 301 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

For friends and families, the Triple Rooms of our hotel offer the perfect blend of comfort and value. Stay connected with free high-speed Wi-Fi, while you kick back and watch TV. Other amenities included shower with essentials, fridge, kettle and safe.

  • Views:

    City View

Max. number of persons
3
Area
From 28 m² / 301 sq ft

Bedding

Single bed(s) x3

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

Treat yourself to a spacious superior room with a comfortable king-size bed and private balcony with views of famous Perth landmarks. You'll love the thoughtful amenities including safe, bathroom products, hairdryer, fridge, kettle and smart TV.

  • Views:

    City View

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 28 m² / 301 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

Enjoy an evening drink on your private balcony before retiring to two comfortable single beds. In-room amenities include a smart TV, shower-bathtub combo with essentials, hairdryer, mini-fridge, kettle, ironing equipment, and a safe.

  • Views:

    City View

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 28 m² / 301 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

Enjoy an evening drink with a loved one on your private balcony, then sleep soundly in your queen-sized bed. Expect thoughtful amenities, work desk, safe, iron equipment, mini-fridge, kettle, bathroom essentials, hairdryer and smart TV.

  • Views:

    City View

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 28 m² / 301 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

Pour yourself a fresh coffee, settle in and thank yourself for choosing a spacious Deluxe King Room with all the amenities including work desk, safe, iron equipment, mini-fridge, kettle, bathroom essentials, hairdryer and smart TV.

  • Views:

    City View

Max. number of persons
2
Area
From 28 m² / 301 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

Indulge in a spacious room with a king bed and private balcony with stunning Perth city views. Enjoy extra conveniences such as an in-room safe, a work desk, bathroom essentials, a hairdryer, mini-fridge, kettle and a smart TV with Chromecast.

  • Views:

    City View

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 28 m² / 301 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

These spacious wheelchair-accessible rooms have a comfortable king-size bed and a private balcony. Designed with convenience in mind for those with mobility needs, they have a roll-in shower, a large work desk, luxury bathroom products and a smart TV.

  • Views:

    City View

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 28 m² / 301 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Toilet with side and rear grab bars
  • Toilet seat 17”-19” above floor
  • Sink lever hardware
  • Sink top 27”-34” above floor
  • Clear space under sink is at least 27” high at 8” from the front edge and 17” from front edge for 9” above floor.
  • Bathroom has 60” diameter turning radius or space for T-turn
  • Bathroom hook no higher than 48” above floor provided
  • Towel bar or rack no higher than 48” above floor provided
  • Bottom edge of reflective edge of mirror no higher than 40” above floor
  • Handheld shower
  • Roll-in shower with grab bars (fixed fold–down seat)

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call
  • Doorways provide 32” clear width
  • Lever door hardware
  • Desk top is 27”-34” high with space underneath that is 30” W, 27” H and 17” deep
  • Drapery controls no higher than 48” with loop ends
  • Thermostat no higher than 48” above floor
  • Light switches no higher than 48” above floor
  • At least one closet rod no higher than 48” above floor
  • Safe shelf and controls 15”-48” above floor
  • Built in visual fire alarm
  • Phone within 4 ft. of outlet
  • Flashing light for incoming telephone calls

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Perth On Hay

417 Hay Street
6000 PERTH
Australia

GPS:-31.95662, 115.86551

Telephone
Fax +61 8 6187 9100

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 127 rooms
  • 2 rooms for people with reduced mobility
  • 3 connecting rooms
  • 127 non-smoking rooms
  • 10 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

100% Non Smoking Property

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Pets

Pets not allowed

Catering

One Restaurant

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

3 Meeting rooms

  • On site
  • Indoor parking
  • Private
  • 10 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2.09 m / 6.88 ft

  • Parking pricing: 21.45 € 35 AUD Per day

Security

  • Parking with security service
  • Extinguisher
  • Controled access parking

Accessibility

  • Elevators
  • Accessible parking

HOP & HUDDLE

Photo out of - HOP & HUDDLE

Smoked meats prepared with spice and soul are the signatures of Hop & Huddle, a popular Mercure Hotel restaurant in Perth CBD. Book a table for two or treat the tribe to insta-worthy shakes and smoothies, schnitzels and melt-in-your-mouth ribs.

Cooking style
Bar & Grill
Capacity
50
Accessibility
Accessible service
417 Hay Street, 6000 Perth, Australia
Telephone +61 8 6187 9100
Menu PDF
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Terrace
  • Takeaway Meals

Payment

  • Credit card
  • Apple Pay
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • JCB
  • Visa

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Brunch
  • Children menu
  • Light menu
  • Gluten-free menu
  • Vegetarian menu

Smoked meats prepared with spice and soul are the signatures of Hop & Huddle, a popular Mercure Hotel restaurant in Perth CBD. Book a table for two or treat the tribe to insta-worthy shakes and smoothies, schnitzels and melt-in-your-mouth ribs.

Mercure Perth on Hay offers a buffet breakfast that caters to a variety of tastes, featuring a mix of hot and cold dishes, fresh pastries, and healthy options.

Say "I do" in the heart of Perth at Mercure Perth on Hay your blank canvas for creating unforgettable wedding moments. From intimate ceremonies to grand receptions, our versatile spaces and dedicated team ensure your day reflects your unique love story.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  1,251 reviews

Customer review rating 3.5/5

James T. Business - Confirmed reviews ALL

Hi James, Thank you for the feedback, and for your loyalty as an ALL Diamond member! Glad your one-night business stay went well. Best regards, Nicolas Wagner Assistant Manager Mercure Perth on Hay

Customer review rating 1.5/5

Judy K. Families - Confirmed reviews ALL

Hi Judy, Thank you for the feedback, and for your loyalty as an ALL Classic member. Sorry about the TV malfunction, and that the team didn't take your concern seriously when you raised it, that's not how we want any guest to feel. We're also sorry about the unhelpful experience booking over the phone. We're taking all of this on board with the team. We appreciate you letting us know. Best regards, Nicolas Wagner Assistant Manager Mercure Perth on Hay

Customer review rating 2.0/5

Lance C. Business - Confirmed reviews ALL

Hi Lance, Thank you for the feedback, and for your loyalty as an ALL Gold member. Sorry the room, food, and lack of a fitness centre didn't meet expectations, we're taking this on board. We'll also make sure the welcome drink is offered as it should be for our members going forward. Best regards, Nicolas Wagner Assistant Manager Mercure Perth on Hay

Customer review rating 3.0/5

Gwen C. Families - Confirmed reviews ALL

Hi Gwen, Thank you for the detailed feedback, and for your loyalty as an ALL Classic member. Sorry the staffing gaps throughout your stay, from check-in to breakfast, made things feel slower than they should have, and about the room and balcony not fully matching the upgrade. We're taking this seriously and passing it along to be reviewed. We appreciate you letting us know. Best regards, Nicolas Wagner Assistant Manager Mercure Perth on Hay

Customer review rating 2.0/5

Susan L. Families - Confirmed reviews ALL

Hi Rod, Thank you for the detailed feedback, and for your loyalty as an ALL Platinum member. Sorry about the check-in experience, the bathroom condition, and the rude interaction at checkout, none of that reflects the standard we hold ourselves to. Glad the evening restaurant team left a good impression. We're also sorry the welcome drink and gift didn't come through as they should have for your member status, and we're taking all of this on board with the team. We appreciate you letting us know. Best regards, Nicolas Wagner Assistant Manager Mercure Perth on Hay

Customer review rating 5.0/5

Catherine S. Couples - Confirmed reviews ALL

Great 24 hour reception. Loved the fact you line the bins, bathrobes were actually soft. Loved the coffee machine and breakfast is always great.

Hi Catherine, Thank you so much for the perfect rating, and for your loyalty as an ALL Gold member! Really glad the 24-hour reception, the bathrobes, coffee machine, and breakfast all made this such a great stay for you. Best regards, Nicolas Wagner Assistant Manager Mercure Perth on Hay

Customer review rating 5.0/5

Jeffrey A. Families - Confirmed reviews ALL

Excellent

Hi Jeffrey, Thank you so much for the perfect rating! Really glad everything about the stay came together so well, from the room to breakfast, lunch, and dinner. Best regards, Nicolas Wagner Assistant Manager Mercure Perth on Hay

Customer review rating 3.5/5

James T. Business - Confirmed reviews ALL

1 night in Perth for business

Hi James, Thank you for the feedback, and for your loyalty as an ALL Diamond member! Glad your one-night business stay went well. Best regards, Nicolas Wagner Assistant Manager Mercure Perth on Hay

Customer review rating 1.5/5

Judy K. Families - Confirmed reviews ALL

Tv kept turning itself on and off. Off while I was watching it and on every 2 hours or so. I addressed this with staff who were disbelieving.

Hi Judy, Thank you for the feedback, and for your loyalty as an ALL Classic member. Sorry about the TV malfunction, and that the team didn't take your concern seriously when you raised it, that's not how we want any guest to feel. We're also sorry about the unhelpful experience booking over the phone. We're taking all of this on board with the team. We appreciate you letting us know. Best regards, Nicolas Wagner Assistant Manager Mercure Perth on Hay

Customer review rating 2.0/5

Lance C. Business - Confirmed reviews ALL

Old rooms, poor food, no fitness centre, lots of homeless people around

Hi Lance, Thank you for the feedback, and for your loyalty as an ALL Gold member. Sorry the room, food, and lack of a fitness centre didn't meet expectations, we're taking this on board. We'll also make sure the welcome drink is offered as it should be for our members going forward. Best regards, Nicolas Wagner Assistant Manager Mercure Perth on Hay

Customer review rating 3.0/5

Gwen C. Families - Confirmed reviews ALL

We stayed in the city after a concert. Overall felt underwhelmed with our stay. It just felt like there wasn’t enough staff on board. 4 calls to reception from the car to find out about the onsite parking went unanswered. Had to wait at reception for someone to arrive to check us in. We had to ring the bell twice in the bar to get our welcome drink (which was a nice touch). In the morning we waited for a good while before any staff were available to take our details. The breakfast itself was disappointing. We arrived at 9:20 and had to ask for bowls and get bread topped up, it got to the stage we didn’t bother asking because it took so long to find a staff member and then to get what we asked for. . The “upgraded” balcony room was nice but could do with an update. The balcony wasn’t inviting. Bathroom amenities were nice enough. The step in shower was odd.

Hi Gwen, Thank you for the detailed feedback, and for your loyalty as an ALL Classic member. Sorry the staffing gaps throughout your stay, from check-in to breakfast, made things feel slower than they should have, and about the room and balcony not fully matching the upgrade. We're taking this seriously and passing it along to be reviewed. We appreciate you letting us know. Best regards, Nicolas Wagner Assistant Manager Mercure Perth on Hay

Customer review rating 2.0/5

Susan L. Families - Confirmed reviews ALL

Facility was short staffed resulting in buffet breakfast items not being restocked when depleted, staff making up tables for lunch at 8.30am in the morning around breakfast diners when breakfast did not conclude until 10.30am on the weekend.

Customer review rating 5.0/5

Moses K. Business - Confirmed reviews ALL

I was in Perth to attend a conference and was warmly welcomed from the moment I arrived. The room was exceptionally clean and well maintained, with excellent housekeeping and a beautiful outside view. I also enjoyed the delicious breakfast. The friendly and attentive service throughout my stay made me feel truly welcomed and at home. Thank you for a wonderful experience!

Hi Moses, Thank you so much for the perfect rating! Really glad the warm welcome, housekeeping, and breakfast all made you feel so at home during your conference stay. Best regards, Nicolas Wagner Assistant Manager Mercure Perth on Hay

Customer review rating 4.5/5

Smith M. I. Business - Confirmed reviews ALL

Good location, friendly and helpful staff.

Hi M., Thank you so much for the great rating, and for your loyalty as an ALL Silver member! Glad the location and team stood out, especially Giselle in the restaurant. Best regards, Nicolas Wagner Assistant Manager Mercure Perth on Hay

Customer review rating 3.5/5

Mon N. T. Friends - Confirmed reviews ALL

Location is great , near hay street mall . Could be more competitive in terms of package.

Hi Mon N., Thank you for the feedback. Glad the location near Hay Street Mall worked well. Sorry about the towel service being missed one day, we'll pass that along to housekeeping. Best regards, Nicolas Wagner Assistant Manager Mercure Perth on Hay

Customer review rating 4.5/5

Adrian H. Couples - Confirmed reviews ALL

Room was comfortable, and breakfast was great. Good location, not far from the CBD.

Hi Adrian, Thank you so much for the great rating, and for your loyalty as an ALL Classic member! Glad the room, breakfast, and location made for a great staycation. Noted the feedback on the bathtub taps. Best regards, Nicolas Wagner Assistant Manager Mercure Perth on Hay

Customer review rating 3.5/5

Nancy F. Couples - Confirmed reviews ALL

Our stay was pleasant; appreciated getting a bottle of wine as it was our wedding anniversary. The room was ok; nothing special. It was great being able to open the bedroom window. Breakfast was very very average. For $35 it was pretty poor. The staff were ok, again nothing special. The only person standing out and having a smile was the girl serving us a drink at the bar on Saturday night. But overall it was a pleasant stay.

Hi Nancy, Thank you for the feedback, and for your loyalty as an ALL Gold member. Glad the wine gesture for your anniversary was a nice touch, and lovely you enjoyed the girl at the bar on Saturday night. Sorry the breakfast quality fell short of the price and the overall experience felt a bit flat, we're taking this on board. Best regards, Nicolas Wagner Assistant Manager Mercure Perth on Hay

Customer review rating 1.5/5

Cameron S. Families - Confirmed reviews ALL

Pretty disappointed with most of it really. The room is old, stepped on someone’s nail clippings on the carpet, also a stuck opened lolly on the ground that my 11 month old tried to put in her mouth. The bathroom was renovated by someone who was an apprentice at best, it sure who could sign off on that work. The AC stopped working every night and we would wake up sweating around 3am every morning. All three of us. There was a scrap piece of cable on top of the wardrobe that we could see from in bed. When o invested as to what it was, I saw on top of the wardrobe and the layer of dust was nearly enough to build a mattress. As a gold member I expected a room upgrade which never came. I don’t get too upset about this, but with the whole experience being what it was I decided to add it in. Was also told I couldn’t park the first night (although they helped out on the remaining night after I had a winge) Breakfast was about a 7/10. What let that down was the new person who could never find our name on the list to let us in, and a small selection. I’ll not that there was also an evacuation at the hotel just as we arrived. This didn’t really impact us except for a slightly longer checkin, however the way it was handled by the staff was terrible. People were standing outside the hotel on the street cold while it was safe to go in. The staff had cleared it (which I head them telling only the guests who came and asked) but no one went outside to make a simple apology and let people know it was just someone smoking it’s ok to come back in. I’ll add this was after 11pm at night. )

Customer review rating 2.5/5

Paul L. R. Couples - Confirmed reviews ALL

The hotel could do with an upgrade. Stale air, stodgy carpet and mouldy bathroom. Location is at the dodgy end of Hay St, which can be unsavoury especially at night.

Customer review rating 3.5/5

David D. Solo - Confirmed reviews ALL

Reception welcome not so welcoming. Bathroom a little un clean. Overall ok, but not sure it's a 4 star hotel?

Hi David, Thank you for the feedback, and for your loyalty as an ALL Silver member. Sorry the welcome at reception and the bathroom cleanliness didn't meet the standard you've come to expect from Mercure, we're taking this on board and following up with the team. Best regards, Nicolas Wagner Assistant Manager Mercure Perth on Hay

Customer review rating 4.5/5

Siti A. A. H. Friends - Confirmed reviews ALL

Love to stay here because well located,.

Hi Siti, Thank you so much for the great rating, and for your loyalty as an ALL Classic member! Glad the location made this such a comfortable stay for you. Best regards, Nicolas Wagner Assistant Manager Mercure Perth on Hay

Customer review rating 0.5/5

Georgina G. Business - Confirmed reviews ALL

There was a fire alarm at 11pm and I had a flight at 6am. Wasnt happy having to get up and evacuate. Esp when it was a false alarm. Room clean was a half job.

Customer review rating 0.5/5

Susannah W. Business - Confirmed reviews ALL

Terrible

Customer review rating 1.5/5

Lorna E. Business - Confirmed reviews ALL

Shambolic - paper thin walls and service at breakfast left a lot to be desired.

Other web-users rate our hotel

  • 709 reviews 8.6/10 Location
  • 1,065 reviews 5.3/10 Room
  • 829 reviews 7.2/10 Service
  • 20 reviews 7.6/10 WiFi
  • 445 reviews 4.6/10 Cleanliness
  • 265 reviews 3/10 Vibe
  • 262 reviews 6/10 Breakfast
  • 187 reviews 3.2/10 Amenities

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