Mercure Perth On Hay 4 stars

Customer review rating (ALL Rating) 3.6/5 1,441 reviews

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417 Hay Street, 6000 PERTH, Australia

Description

Hotel extras

  • Ideal central location with Perth's major sites on your doorstep

  • Buzzing outdoor terrace for cocktails and snacks in the sun

  • Mercure Hotel signature details in every room and public area

  • Popular on-site restaurant and flexible meeting rooms

  • Convenient express self-check-in and check-out kiosks

Our accommodation(s)

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Hotel location

Mercure Perth On Hay

417 Hay Street
6000 PERTH
Australia

GPS:-31.955858, 115.865691

Telephone
Fax 000000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

HOP & HUDDLE

Smoked meats prepared with spice and soul are the signatures of Hop & Huddle, a popular Mercure Hotel restaurant in Perth CBD. Book a table for two or treat the tribe to insta-worthy shakes and smoothies, schnitzels and melt-in-your-mouth ribs.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.6/5  1,441 reviews

TripAdvisor Rating  2.5/5  42 reviews

Could be better

Customer review rating 4.0/5

Peter C. Couples - Confirmed reviews ALL

We thought we were in Irwin st for our wedding anniversary (old tradition) but booked Hay street. The rooms are tired, gold member upgraded to a 3x1 metre balcony on the main st 6 floor. Couldn’t use the fridge as a polar bear was in the ice box. No where to put toiletries as cupboards sealed up. Ok, saving the trip was the effort of the staff. Pleasant and helpful but needing more training.

Dear Mr C., Thank you for taking the time to share your feedback with us, and congratulations on your wedding anniversary! I am genuinely sorry that we did not meet your expectations on such special occasion. I apologise for the inconvenience for the condition of your room. It is disappointing to hear about the issues with the balcony, fridge, and not enough space for toiletries. We understand how these details can impact the overall comfort of your stay, and I assure you that we are taking your comments seriously to address and improve these aspects where possible. I’m pleased, however, to hear that our team’s efforts made a positive impression. Your feedback on additional training is appreciated, and we will ensure our team is even better equipped to assist our guests with warmth and professionalism. Thank you again for your thoughtful feedback. We hope to have the pleasure of welcoming you back in the future and providing a stay more reflective of the high standards we strive for. Kind Regards, Stephanie Netto General Manager

Customer review rating 0.5/5

D. Business - Confirmed reviews ALL

The room was dirty and stunk. Parking to check in was no space. Very over priced Was booked for 4 nights and checked out after 1 night

Unpleasant stay

Customer review rating 2.0/5

Korina Business - Confirmed reviews ALL

I was there for a charity event & when I returned to my room I was locked out (card wouldn't work) had to leave all my bags sitting in the hallway to go down to reception. I advised that I was locked out and the lady said yes a staff member did that. I am not sure why, it certainly wasn't to service the room because that wasn't done during my whole stay. The last night of my stay the people in the room next door was constantly in and out of the room and slammed the door which vibrated very loudly through my room. It was consistent and I went to bed early with a headache thinking that I would have a nice sleep in BUT NO... they were back at it again at 6.45am slamming the door 3 times within 15 minutes and then again within 1/2 hour. I was very agitated with this, picked up the phone to call reception and NO signal at all. Was a very disappointing stay considering I was giving you a 2nd go after my last visit wasn't great either. Unfortunately no plans to return any time soon.

Dear Korina, Thank you for taking the time to tell us about your experience at the Mercure Perth On Hay. I’m truly sorry to hear about the challenges you faced during your stay. I completely understand your frustration, especially after you gave us a second chance, and I regret that your experience did not meet your expectations. I sincerely apologise for the inconvenience of being locked out of your room. I’ll be addressing this with our team to ensure better communication. Additionally, I’m sorry to hear that your room was not serviced during your stay. This is certainly not the level of service we strive for, and I will follow up with our housekeeping team to ensure this is corrected. I truly appreciate your feedback, and we will use it to make necessary improvements. Please contact me directly if you have any plans to stay with us again in the future and I will personally ensure you are well looked after during your stay. Kind Regards, Stephanie Netto General Manager

Was good location

Customer review rating 4.0/5

Barry T. S. Solo - Confirmed reviews ALL

Really good

Dear Barry, We very much appreciate your comments regarding your stay at the Mercure Perth On Hay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Stephanie Netto General Manager

Good location and comfortable

Customer review rating 4.0/5

Wendy Solo - Confirmed reviews ALL

Very confusing having another Mercure Hotel just down the road. On the first night I mistook it for mine and it took quite a lot of sorting out

Dear Samantha, Thank you for sharing your feedback about your stay with us at the Mercure Perth On Hay. I’m happy to hear that you found our location convenient and your stay comfortable. I truly apologise for the confusion you experienced with the nearby Mercure Hotel and for the issues with the express kiosk at check-in. We always aim to ensure a smooth arrival experience for our guests, and we will make sure a team member is always available to assist with check-in, during your stay, and at departure. Your comfort and convenience are important to us, and we’re taking steps to improve this process going forward. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Stephanie Netto General Manager

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Other web-users rate our hotel

  • 770 reviews 8.3/10 Location
  • 1,385 reviews 4.7/10 Room
  • 1,058 reviews 7/10 Service
  • 14 reviews 7.9/10 WiFi
  • 673 reviews 3.4/10 Cleanliness
  • 630 reviews 5/10 Comfort
  • 302 reviews 2.7/10 Vibe
  • 294 reviews 6.1/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.