Novotel Paris Centre Bercy Hotel 4 stars

Due to travel complications I arrived very late (4am). Reception was warm and welcoming and they even allowed me to stay a bit longer than normal. Overall very happy client

The hotel is a perfect family stay. However initially due to booking.com correspondence with guest relations, I had a very strange experience. Overall I am pleased with my stay. I can consider rebooking without having to deal with guest relations again- not to be insulted.

Friendly personnel. Great hospitality.

always a good place to stay when in Paris. on metro line 14 and 6, so you can get anywhere in no time.

1 we were robed on the day light on Bercy metro station on our first day just 50 meter away from the hotell the hotell should complain to the police its guest are not secured there was a security camera but no body try to help us. Even the police we went to the police station no body speak English or other languge so we couldnt have a possiblity to complain. Because we dont speak french. 2. We stayed 7 nights the breakfast was the same meny and it was boaring.

The hotel was ideally located, with a very nearby metro station providing easy access to central Paris within 15-20 mins. The rooms were very clean and sufficiently stocked, the staff friendly and helpful. The breakfast was pretty amazing - excellent range of choices and very tasty. We were also impressed with the little touches - the lollies/sweets for the children at reception, and the small cart with Belgian beer, waffles etc that appeared on the evenings that the Belgian singer was singing at the nearby arena. There was a little noise when the concerts were on, but it didn't keep us awake.

Modern hotel, rooms were spacious and clean and staff were friendly

From the start, the staff were extremely welcoming and helpful. They gave us a lot of information at the start of our stay and during our stay. They helped us with directions to the best restaurants and waited for our feedback. The staff were apart of our holiday! The train station found right outside the hotel was a lovely bonus, as I had twin babies and a 5 year old to drag around. There was lovely entertainment for my children as well. Would definitely recommend this hotel to others.

Everything we were asking was done, the stuff was very kind and helping.

The staff were very friendly. The room was clean. I was very happy with my stay.

Metro Bercy 25 m from hotel. Friendly helpful reception staff. Excellent room, typical Novotel standard though I wish they would be less generous with clean daily towels and pay more attention to the environment. Similarly non disposable toiletries should be implemented by this worldwide chain. Breakfast excellent, though busy. This is a purpose built hotel serving the adjacent Arena concert venue. On two of the nights we stayed there was a concert taking place. This had an impact on our stay in two ways. Firstly the hotel was noticeably very busy in public areas such as the foyer, breakfast and lifts. Secondly, as our room faced the concert hall, during the actual concert we could hear and feel the 'thud' 'thud' of the very loud music. Fortunately it finished before midnight. Quite ironic that one of our requests had been a quiet room not close to the lifts not realising that the noise might be external. Our disturbance could probably have been avoided if we had been given a room on the other side of the hotel.

excellent breakfast: plenty fresh pancakes, waffles, very tasty coffee, also plenty of warm breakfast. very large and comfort room, complementary water. excellent location - in 50m to metro, very convenient to reach any location in Paris with just one switch of metro. There are games more than usual for Novotel, even for adults :). I have been in many Novotel hotels and I would rate it higher than others.

Enjoyed our stay; Smaller room than anticipated, however understand the differences in American and France cultures. Not a negative. Staff at the hotel were great.

Spent a week end with family there. Hotel well situated in front of of the Accor Arena, and the subway is just right outside. Very close to Gare to Gare de Lyon and everything in Paris. Nice and clean rooms. We had our breakfast served in the room, and was good. Not as good as the one served downstairs though but very practical if you oversleep and miss the general breakfast. Very friendly staff.

Very nice employees and great service!