Novotel Paris Centre Bercy 4 stars

Customer review rating (ALL Rating) 4.7/5 2,870 reviews

Novotel Paris Centre Bercy - Image 1
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Description

Hotel extras

  • Opposite Accor Arena at Parc de Bercy . 10 min. from central Paris, 40 min. from Disneyland.

  • Conveniently located at Lines 14 & 6 (just 20 minutes from Orly airport)

  • Seven light-filled rooms for all your events!

  • Rooms for guests with reduced mobility are available, please contact us directly to reserve.

  • A restaurant with terrace, homemade and seasonal cuisine 

Our accommodation(s)

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Room 1

Hotel location

Novotel Paris Centre Bercy

85 rue de Bercy
75012 PARIS
France

GPS:48.838944, 2.380797

Access and transport

Hotel services

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On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LE PARIS BERCY

Le Paris Bercy offers homemade, seasonal cuisine in a friendly setting. Experience the culinary creations of Chef Alexis Pinto and his talented team.See you soon.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  2,870 reviews

Customer review rating 1.0/5

Fung L. W. Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. We have carefully read your comments, which you chose to post on three different platforms, and we would like to respond to the main points you raised. We are sorry that your stay did not meet your expectations. Regarding the power outage, our technical investigation confirmed that the fuse tripped after an electrical appliance incompatible with the European voltage standard was used in the room. This was an isolated incident and, notably, the only such occurrence in our hotel. We would also like to clarify that our Family Rooms measure 25 m², exactly as advertised on our website and all booking platforms. While we understand that the room may have felt smaller than you expected, its size is clearly communicated before booking. Concerning the slippers, these are part of the amenities offered in our Executive Rooms. As your reservation was for a Family Room, they were not included in your room category. Finally, we are genuinely sorry that the bedding, sofa bed and breakfast selection did not meet your personal expectations. While we respectfully disagree with some of the conclusions expressed in your review, we fully respect your opinion and appreciate you taking the time to share your experience. We wish you all the best in your future travels. Richard LAINE GENERAL MANAGER

Customer review rating 5.0/5

Luisa S. Friends - Confirmed reviews ALL

Dear Luisa, Thank you for your kind words regarding your recent stay at Novotel Paris Centre Bercy. We are delighted to hear that you enjoyed the cleanliness, spaciousness of your room, and the fantastic service from our staff. Our central location indeed provides easy access to numerous bars, restaurants, the beautiful Parc de Bercy, which is just a 5-minute walk from the hotel. Kind regards, Richard LAINE Directeur / General Manager

Customer review rating 3.5/5

Jacqueline M. Families - Confirmed reviews ALL

Dear Ms. M., Thank you for taking the time to share your feedback regarding your recent stay at Novotel Paris Centre Bercy. We are pleased to hear that you enjoyed the comfort of our beds, the bathroom facilities, and our breakfast offerings. It is also gratifying to know that our air conditioning was a welcome relief during the warm weather. We sincerely apologize for the inconvenience caused by the absence of chairs in your room. Our rooms are designed with a focus on comfort and functionality; however, we understand that the lack of seating may have hindered your experience. We appreciate your feedback regarding the website imagery, and we will certainly review this to ensure that it accurately reflects our offerings. Regarding the breakfast service, we acknowledge the challenges you encountered on your first day and appreciate your understanding during peak times. We will work on improving our replenishment processes to enhance the overall dining experience. Thank you for your valuable insights, and we hope to have the opportunity to welcome you back in the future. Richard LAINE Director / General Manager

Customer review rating 5.0/5

Laura H. Couples - Confirmed reviews ALL

Dear Laura H., Thank you for your wonderful feedback. We are delighted to hear that you enjoyed your stay with us and appreciated the warm welcome, cleanliness, and special touches for your anniversary. It is gratifying to know that our team, especially the bar staff, contributed positively to your experience. We look forward to welcoming you back for more memorable moments in the future. Richard LAINE Directeur / General Manager

Customer review rating 5.0/5

Daisy B. Friends - Confirmed reviews ALL

Dear Daisy, Thank you for your kind words regarding your recent stay. We are pleased to hear that you enjoyed our comfortable accommodations and exceptional service from our staff, particularly Quentin. We look forward to welcoming you back to Novotel Paris Centre Bercy in the future. Kind regards, Richard LAINE Directeur / General Manager

Other web-users rate our hotel

  • 1,379 reviews 9.5/10 Location
  • 1,749 reviews 7.7/10 Room
  • 1,878 reviews 9.2/10 Service
  • 10 reviews 9.8/10 WiFi
  • 933 reviews 8.7/10 Breakfast
  • 699 reviews 8.9/10 Cleanliness

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