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Novotel Paris Centre Bercy Hotel 4 stars

Customer review rating 4.5/5 9,198 reviews

ALLSAFE approved hotel

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Novotel Paris Centre Bercy
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+ 19 Services

Hotel extras

  • 10 minutes from the center of Paris and 30 minutes from the Stade de France

  • Near lines 14 & 6 (serves the main monuments and cultural sites)

  • In front of the Accor Arena and close to the Gare de Lyon

  • Quiet location near Parc de Bercy

  • 40 minutes from Disneyland Paris (RER A)

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM Paying
  • Dry cleaning / Ironing
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
Leisure and activities
  • Babysitting on request
  • Boat excursions Paying
Business services
  • 13 Meeting room(s)
  • Copy/print service available Paying

Hotel location

Novotel Paris Centre Bercy

85 rue de Bercy
75012 paris
france

Tel: +33143423000

Fax: (+33)143453060

Check-in from 14h00

Check out up to 12h00

  • BUS :  24 GARE DE BERCY-POPB

  • BERCY :  14 Rue de Bercy

  • GARE DE LYON :  RER A GARE DE LYON

  • By plane

    PARIS ORLY At 15km / 9.32 miles

  • By car

    A3 EXIT PORTE DE BAGNOLET At 7km / 4.38 miles

  • By car

    A4 EXIT PARIS CENTRE At 1km / 0.63 miles

  • By car

    A6 EXIT PORTE D ITALIE At 5km / 3.13 miles

  • By train

    PARIS GARE DE LYON At 0.8km / 0.5 miles

GPS :48.838944, 2.380797

Our accommodation(s)

After a concert or meetings, enjoy our generous comfort with bathroom facilities with shower and bathtub. As a family, discover layouts designed for you. For even more space, discover our bedroom suites. Discover our fully renovated Executive Rooms with balcony on the 6th and top floor of the hotel. For your comfort, rooms include complimentary bathrobes and slippers, Nespresso coffee machine, WIFI and minibar.

Our restaurants and bars

Le Paris Bercy

Type of cuisine: Bistronomy

We are pleased to introduce you to the new concept of our restaurant right next to the Accor Arena. The quality of the products and the peaceful setting of the terrace remains the same.

BAR

Our bar reveals its new face. If you knew it before renovation, you will recognize the vast terrace overlooking the Parc de Bercy. Always the perfect place to have a good time.

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 160 m²

  • Maximum capacity: 130 people

  • Maximum banquet capacity: 112 people

Find out more

Our guest reviews for
Novotel Paris Centre Bercy

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

9,198 reviews

TripAdvisor Rating 4.0/5

1,859 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Not the details expected from a 4 star hotel

Customer review rating 2.0/5

Rafael Families - 21/09/2021 Confirmed reviews ALL

The overall quality of the stay hasn't been very satisfying. The shower temperature was flapping from burning to cold, with a kid this is not acceptable. The hotel is being renewed/resized, therefor there are working in process, waking up before 9AM with machine noises, this should be announced before the customer makes the reservation. The parking is ridiculously small (car entrance and parking spaces), specially for the price, they offer parking feature, but seems it's a public parking but in fact it is managed by the hotel (we had a payment issue and the hotel solved it) if you have a big car, the parking can be a nightmare. The location of the hotel is really good a metro stop is just in front of the door.

Thank you Mr. A. for taking the time to leave us this comment following your stay at the Novotel Paris Centre Bercy. We are sincerely sorry that you have encountered these inconveniences during your stay with us. The experience you had is in no way indicative of the level of service we offer. Our technical department has taken care of the problem concerning your bathroom. Our reception team could have offered you a change of room if you had requested it in order to take advantage of a perfectly functioning shower. Indeed, the parking lot located next to our establishment is public. We do not set the price or the size of the parking lot. It is in no way managed by our establishment. We apologize for the inconvenience caused by the work. We are doing our best to complete the work as quickly as possible while taking into account the comfort of our guests. It happens however that some days the work makes more noise than others. We would be delighted to have you back for a future stay when the work is completed so that you can enjoy a real experience at the Novotel Paris Centre Bercy. Thanks again and see you soon. Richard LAINE Director

Godd stay, nice staff, poor AC

Customer review rating 4.0/5

Laurent Families - 18/08/2021 Confirmed reviews ALL

We stayed 1 night at this hotel. The staff was really nice, and the hotel is conform to Novotel standards. Unfortunately, the AC didn't work very much. We asked the staff, but they couldn't do anything about it.

Thank you Mr. T. for leaving us a comment following your stay at the Novotel Paris Centre Bercy. We are sincerely sorry for the problem that our hotel suffered concerning the air-conditioning during your stay. Please be reassured, we have contacted a technical team to solve this problem. It is with pleasure that we note that the rest of your stay went well and that the benevolence of our team has marked you. We hope to see you again during your next stay in Paris. Thanks again and see you soon at the Novotel Paris Centre Bercy. Richard LAINE General Manager

Great customer service

Customer review rating 5.0/5

Ioannis G. T. Families - 11/08/2021 Confirmed reviews ALL

Very helpful staff

Mr N., thanks a lot for your comment. We are pleased that you enjoyed your stay at the Novotel Paris Centre Bercy. It will be great to welcome your family back in our hotel for your next stay in Paris. Thanks again and see you soon. Richard LAINE General Manager

Was excelent I loved. My family enjoyed. Awesome

Customer review rating 5.0/5

L. P. Families - 01/08/2021 Confirmed reviews ALL

I have a family of 5 the hotel was clean smell very very well have excellent breakfast everyday The room was very clean every day customer service was excellent delete and people are really nice I highly recommend no hotel hotel My wife used wheelchair and the bathroom was bathroom was wheelchair accessible it was very very comfortable for my family and my family and my wife we her special situation in the wheelchair it was excellent

Thank you very much for your kind comment Mr. L.. We are very, very happy that you enjoyed our welcome and the services of our establishment. It is with joy that we note that you would recommend the Novotel Paris Centre Bercy. See you soon! Richard LAINE Director

Great location for a family

Customer review rating 5.0/5

Charlene Families - 25/07/2021 Confirmed reviews ALL

great location, 650 mtr walk to the Lyon TGV station. Room had satisfactory space for a family of 4. pull out sofa bed was already made for our two children. buffet breakfast was 17€ per adult and children ate for free. amenities such as fridge, tea, coffee and kettle was great. friendly and helpful staff.

Mr E. We very much appreciate your lovely comments regarding your stay at the Novotel Paris centre Bercy It is always a pleasure to receive positive feedback. We are pleased that you enjoyed our lovely location next to the subway station and the Parc of Bercy. Thank you again for sharing your experience, we are looking forward to welcome your family again, Richard LAINE General Manager

Stay in Novotel bercy

TripAdvisor rating 3.0/5

richy19792021 22/07/2021 TripAdvisor review

Service in reception is excellent specially Cinthia from Portugal! Restaurant staff very poor service! Never ask the guest if everything is ok!! Talking between them when buffets are empty!! You have to tell them to refill the things all the time! You don’t see a manager in the restaurant!! Apart from that is good the staff in reception very attentive and trying to solve the mistakes and bad service from restaurant!! Well done the reception and people from housekeeping also very good 👍

Customer review rating 5.0/5

Rowena D. Friends - 09/07/2021 Confirmed reviews ALL

The hotel is very clean, all staff ate friendly. Its very accessible to transportation to center of Paris. I’m always great full to stay in this hotel.

Mrs D., We very much appreciate your lovely comments regarding your stay at the Novotel Paris centre Bercy It is always a pleasure to receive positive feedback. I will share them with our team as I am sure it will serve as an encouragement to all of our staff ! Thank you again for sharing your experience, we are looking forward to welcome you again. It's always a pleasure. Kind regards, Richard LAINE General Manager

Not limitless

Customer review rating 3.0/5

Thibaut H. B. Families - 17/06/2021 Confirmed reviews ALL

Missed tiny indication on Accor website when reserving that restaurant/bar were closed and with curfew being in place at 9pm. I would have chose a different hotel Was given a room which was not prepared Missing towels and kid bedsheet missing as well which we realized they were missing at bed time hour.

Dear THIBAUT ATSUKO B., Thank you Mr. B. for your comment, it is very important to us. We want to improve your experience at the Novotel Paris Centre Bercy and we are sorry that you have encountered some problems. Unfortunately our bar and restaurant are closed to offer you a more qualitative service later. Fortunately, the work is temporary, it is only a matter of time. I have passed on your comment to our staff in order to avoid this inconvenience in the future. We are happy that the night team was able to meet your expectations. We hope to see you again soon when our establishment is fully completed. See you soon among us Sincerely, Richard LAINE General Manager

Good located metro station

Customer review rating 4.5/5

Mariusz J. K. Business - 15/06/2021 Confirmed reviews ALL

Extremly good service

We very much appreciate your lovely comments regarding your stay at the Novotel Paris centre Bercy It is always a pleasure to receive positive feedback. I will share them with our team as I am sure it will serve as an encouragement to all of our staff ! Thank you again for sharing your experience, we are looking forward to welcome you again, Kind regards, Richard LAINE General Manager

ESTANCIA AGRADABLE

Customer review rating 4.0/5

Carlos Solo - 21/09/2020 Confirmed reviews ALL

BUEN HOTEL. RECOMENDABLE.

Estimado Huésped, Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Atentamente, Richard LAINE Directeur / General Manager

Friendly staff

Customer review rating 5.0/5

Helayna Friends - 24/08/2020 Confirmed reviews ALL

It was a good location not to far from the centre of Paris or to far from Disney, cabs were easy to access and we had the option to use the train as that was approx a 5 min walk away. The room was spacious and clean. The shower had a good pressure which is not usually the case in hotels. The receptionist were very friendly and welcoming, I will definitely stay again when I next visit France.

Dear Mrs B. We very much appreciate your lovely comments regarding your stay at the Novotel Paris centre Bercy It is always a pleasure to receive positive feedback. I will share them with our team as I am sure it will serve as an encouragement to all of our staff ! Thank you again for sharing your experience, we are looking forward to welcome you again, Kind regards, Richard LAINE Directeur / General Manager

Well located and good experience

Customer review rating 4.5/5

Joerg Families - 23/08/2020 Confirmed reviews ALL

Well dealt with Covid situation Good breakfast Friendly staff bathroom could be more modern

Dear Mr L. Thank you for the great review of our hotel ! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards Richard LAINE Directeur / General Manager

Good location, not so Good stay

Customer review rating 2.0/5

M.a.h.l Families - 13/08/2020 Confirmed reviews ALL

The location is great, the beds were very comfy and the workers are very helpful and amiable. However the air-conditioning was hot (i was told by staff that air-co is set at 25 degrees by the hotel) i was given a fan to ease the heat, that was very dissapointing and the breakfast needs to have omelets, boiled eggs instead of that disgusting raw fake scrambled egg, i did enjoy the rest of the breakfast. I paid for quality not quantity.

Dear Mrs H., Thank you for taking the time to tell us about your experience at the Novotel Paris Centre Bercy. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Richard LAINE Directeur / General Manager
Customer review rating 3.5/5

Anonymous Families - 05/08/2020 Confirmed reviews ALL

Several things were closed that we did not know about ahead of time. The parking garage marked for the hotel was closed. The restaurant was closed and no room service was provided. One of the things that we like about Novotel is the ability to order room service after a busy day exploring with kids. The hotel was noisy. The walls were very thin. We could hear the neighbor singing and conversations in other rooms. The staff was very friendly and welcoming. This was our least favorite Novotel experience though.

Dear Mrs B., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Richard LAINE Directeur / General Manager

Excellent hotel for city trip

TripAdvisor rating 4.0/5

Amrita R Family - 01/01/2020 TripAdvisor review

Apart from lack of variance in breakfast everything were superb. During morning breakfast every day was some surprise for kids e.g. Face painting, dance with Disney character and magic show. All these are very appreciated. The metro service line 14 not affected due to strike. Self cooking egg station is nice idea but not that useful to prepare omelets.

Dear Amrita, Thank you for taking the time and effort in reviewing us at Novotel Paris Centre Bercy. We are glad that you appreciated our breakfast animations ! We hope to welcome you once again in the future!

Highly recommended

TripAdvisor rating 5.0/5

mfiellateau Family - 27/08/2019 TripAdvisor review

Lovely modern yet comfortable hotel with very friendly staff. Very family focused with great amenities for children. Breakfast has a wide selection and is very good. Metro and train station easily accessed.

Hello Mfiellateau, This is a lovely review, we are glad you had a great time with us ! Do not hesitate to come back :) Best regards

Nice staff, good location.

TripAdvisor rating 5.0/5

TomaszTomaszTomasz Family - 22/08/2019 TripAdvisor review

Find hotel with good value for money. There have been a few of nice restaurants around and a metro stadion near by. Quite good place for taking a trip to Paris centre. Minus is a gare du nord station in a near distance-not good idea to visit it by night.

Dear guest, We are happy to hear that you enjoyed your stay at Novotel Paris Centre Bercy and appreciated its location. Since you had such a positive experience, We hope that we may welcome you for your next visit to Paris ! Kind regards,

Perfect !!!

TripAdvisor rating 5.0/5

OnAir40418019615 Family - 08/03/2019 TripAdvisor review

We really enjoyed our stay in the hotel. Our room was clean, everything we need was prepared and ambiance is good. Their receptionists are easy to deal with/approachable. They have little space for kids at the lobby and my son really enjoyed playing.

Hello OnAir40418019615, Thank you for sharing your experience at the Novotel Paris Centre Bercy. The team is delighted to read your compliments. We are looking forward to welcoming you in the future. Best regards,

Best for Accor Arena

TripAdvisor rating 4.0/5

MargaretP1696 Solo travel - 20/11/2018 TripAdvisor review

Lovely hotel situated right next to Accor arena so perfect if going to even there. Modern clean rooms and great breakfast. There are a number of cafes/bars across road but no other shops nearby but underground station is across road.

Thank you for the great review of our hotel ! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards

Can be better

TripAdvisor rating 4.0/5

shanadearaujo Solo travel - 23/10/2018 TripAdvisor review

The place is perfect if you want to be near of the Accor Hotels Arena because you will assist to a concert ! The hotel staff was so nice and useful. But for 170E the night, it's not worth the price. The room is not that big and not that clean. In my room, there is a problem of light so I have to open and close the digital door several times. The bathroom sink was clogged and stank, there was hair in the holes, it was quite disgusting. More than that, for such a price, I thought there would be a toothbrush and goodies but I only had a very small tube of soap... So basically : you will pay the location of the hotel but inside of the room, it could be way better.

Dear Shana, Thank you for sending us what was wrong with your room. Your comments have been passed on to our technical team and since your visit the problems have been resolved. By renewing my thanks, Have a great day Sincerely,

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