Novotel Paris Centre Bercy 4 stars

Customer review rating (ALL Rating) 4.7/5 2,924 reviews

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Novotel Paris Centre Bercy - Image 1
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85 rue de Bercy, 75012 PARIS, France

Description

Hotel extras

  • Opposite Accor Arena at Parc de Bercy . 10 min. from central Paris, 40 min. from Disneyland.

  • Conveniently located at Lines 14 & 6 (just 20 minutes from Orly airport)

  • Seven light-filled rooms for all your events!

  • Rooms for guests with reduced mobility are available, please contact us directly to reserve.

  • A restaurant with terrace, homemade and seasonal cuisine 

Our accommodation(s)

Hotel location

Novotel Paris Centre Bercy

85 rue de Bercy
75012 PARIS
France

GPS:48.838944, 2.380797

Telephone
Fax +33 1 43 45 30 60

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Le Paris Bercy

Le Paris Bercy offers homemade, seasonal cuisine in a friendly setting. Experience the culinary creations of Chef Alexis Pinto and his talented team. See you soon!

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  2,924 reviews

Customer review rating 0.5/5

Oguzoncul Business - Confirmed reviews ALL

During my stay I had a very uncomfortable interaction with a staff member while sitting in the hotel lobby. Although I confirmed that I was a guest and showed my Accor app, the staff member insisted I follow him to verify my details and spoke in a very confrontational manner. When I asked to speak with a manager, the situation unfortunately did not improve and the attitude remained dismissive. I have stayed in many Accor properties and this was far from the level of professionalism and courtesy I would normally expect. I hope the hotel reviews this incident and ensures a more respectful approach to guests in the future

Cher MR OGUZONCUL, Thank you for taking the time to share your feedback. We are sorry that this situation left you with such a negative impression of your stay. The comfort and well-being of our guests are very important to us. In certain situations, our team may need to verify the presence of individuals in the lobby as part of the hotel’s security procedures, especially when the reception team has not yet identified a checked-in guest. These checks are intended to ensure the safety of everyone in the hotel. We regret if the way this interaction was perceived caused you discomfort. Your comments have been noted and will help us remain attentive to how these procedures are carried out, so that they are always handled with the appropriate level of courtesy and professionalism. We hope you will still consider staying with us again in the future and that we may have the opportunity to provide you with a better experience. Kind regards, Richard LAINE Directeur / General Manager

Customer review rating 3.5/5

Zeina A. Families - Confirmed reviews ALL

The hotel is well located and the service is good. The staff are friendly. The big hiccup in the room is having the toilet apart from the bathroom and not having a sink with it to wash your hands.

Dear Zeina , Thank you for sharing your thoughts regarding your recent stay. We appreciate your positive feedback about our location and staff. However, I regret to learn about the inconvenience you experienced with the restroom configuration. Your comments are valuable as we strive to enhance guest experiences. Kind regards, Richard LAINE Director / General Manager

Customer review rating 4.5/5

Sara P. Couples - Confirmed reviews ALL

Booked last minute for a few nights including a concert at the arena next door. Very comfortable room, excellent soundproofing and a joy to be able to watch until the queue to enter the arena had vanished!

Dear Sara , Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed the comfort of your room and the soundproofing, especially during your concert visit. We look forward to welcoming you back in the future. Kind regards, Richard LAINE Director / General Manager

Customer review rating 4.5/5

Wing W. Families - Confirmed reviews ALL

Metro under the hotel, nice breakfast, very friendly staff, clean hotel. Room is a bit small for 4 persons, parking under hotel

Dear Wing , Thank you for your positive feedback regarding your recent stay at Novotel Paris Centre Bercy. We are pleased to hear that you enjoyed our location, breakfast, and the cleanliness of our facilities. We appreciate your comments about the room size, which we acknowledge can be a consideration for families. Kind regards, Richard LAINE Directeur / General Manager

Customer review rating 4.5/5

Nadine R. Families - Confirmed reviews ALL

We enjoyed our stay at your hotel, the reception team were so helpful and polite. The only thing that would be great to see, is a long mirror in the bedroom. There was only 1 mirror in the bathroom. Other than that everything was just fab! Thank you

Dear Nadine , Thank you for your kind feedback. I am pleased to hear that you enjoyed your stay and found our reception team to be helpful and polite. I appreciate your suggestion regarding the addition of a long mirror in the bedroom, and I will certainly consider this for future improvements. We look forward to welcoming you back for another fabulous stay. Kind regards, Richard LAINE Director / General Manager

Other web-users rate our hotel

  • 1,433 reviews 9.5/10 Location
  • 1,743 reviews 7.9/10 Room
  • 1,837 reviews 9/10 Service
  • 12 reviews 9.7/10 WiFi
  • 957 reviews 8.9/10 Breakfast
  • 951 reviews 7.4/10 Comfort
  • 693 reviews 9.2/10 Cleanliness

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