Novotel Paris Centre Bercy Hotel 4 stars

Good standard of accommodation and facilities. Unfortunately the number of elevators is insufficient and there is no stair access to the reception, resulting in long waits. Also, the bag policy for the breakfast buffet didn't even allow hand bags, really disappointing.

Received a call on he day of arrival because we were arriving late thanks to the strike. Person was very friendly and assured us our room was still available. When we eventually arrived, the staff expected which was nice. The room was very clean and cosy, and they respected our request to have the view on the Accorhotel Arena. Then breakfast came which was a bit chaotic because of too many guests and too little personnel available. No maître d'hôtel to coordinate the staff and the disrespectful guests. Besides this, our stay was very pleasant. :)

Very relaxing, comfortable beds and a good breakfast selection

The room seems small from 3 people even smaller for a family of 4. The shower and bathroom right next to the bed but the toilet seperate right after the room entrance....Everything else regarding the room was ok. Breakfast standard and boring every day. When I pay for breakfast I except to fry or boil to me some eggs and not do it myself. I expected a variety of croissants and not the typical industrial made ones and perhaps an omelette made by someone but did not happen, just some scrambled eggs every day Also the crew in breakfast was rude.

Hotel itself was great, however maybe some staff training would be beneficial in dealing with international guests. Everywhere we have been in France we have experienced locals looking at us whispering and laughing, I honestly did not expect this at a hotel, however we experienced this during our stay. It’s not acceptable and it does not make us want to return, nor recommend to our family and friends. Just because we can’t speak the language doesn’t mean we don’t understand staring whispering and laughing, it’s common to all languages and cultures

+ Staff are very friendly + Location is good, just a minute walk to Bercy station + Room is nice and clean - Bearkfast is very limited

Satisfactoria

these are my sources of dissatisfaction: I asked in advance to an early check-in, they did not even read the email and the room was not ready for early check-in, I had to wait 3 hours. Also, they didn't see to feel the urgency to make a room available while I was waiting at the lobby. The bed sheet was not clean, I slept on the side of that I assumed clean, and then told the hotel manager about it. They mentioned they are going to tell the staff to take care for the next night. It didn't happen, I had the same sheets. The sofa in my room has a hole in it, as if someone smoke a cigarrette or some sort of hot rounded pushed on the sofa. It was disgusting to look at it. On the second day when I get back to room, the room supposedly serviced. However, the toilet paper and the tissue paper in the bathroom was not refilled. I ran out of toilet paper and tissue. The odor in the room was too much, I couldn't sleep well in the first couple of hours in the room. I had to keep the windows open and come back in 2 hours. The heating system was not working, I told the management. They sent someone. That person did not speak english. He went back and I got a call from management that the room heating is working fine. There were no blow coming out of the panels when you turn on the heating system. I could have expected the followings from the 3 star hotel (there is one next to them actually) not a 4 star hotel like novotel. I stayed at Novotel in Ottawa Nov 22nd and the level of service was immensely different.

An annoying minus at my stay was that every single table I used during breakfast, lunch and diner (and they were all different tables) was wobbly due to uneven or deformed legs.

At the end of a long day nice to be welcomed back to the hotel. Given an upgrade to 6th floor, Welcome drinks voucher and gift from the goodies behind reception. We were too tired to eat or make use of our voucher but next time .....,

Exceeded all our family expectations! Kids friendly, they hire a magician one day and Olaf from Frozen the next day , Impecable rooms, restaurant, everywhere. well located, sound proofing rooms, good air conditioning, excellent service. The staff are great, give you all services you need including luggage storage and let’s no forget the fantastic buffet breakfast 5 stars

Hotel is well located, with metro stations very close. Common areas are modern and well decorated, although rooms need some renovation.

On arrival on Wednesday 20 November at about 17:00 I discovered that the television in my room (514) was not receiving all the usual channels, in particular BBC World News and CNN were missing. I reported this straight away to reception. I went out for the evening and came back to discover that the television had been replaced with a smaller one but I was still unable to receive all channels including BBC World News and CNN. The situation was the same when I left on the morning of Friday 22 November. For a 4 star hotel I think that this is poor and that you should be able to fix a malfunctioning television quickly, definitely within 24 hours. Apart from that everything was fine but a properly working television is important particularly English speaking news channels as I was on a business trip.

UN EXCELLENT WEEK END

Hotel location, service, room, cleanliness was perfect. We have opted for breakfast, but for vegetarian there were no option for same, we ended up eating bread butter than. The attended there told nothing can be done in kitchen also, which was feel bad factor. Rest stay was good.