We liked the breakfast and the pool, but the room decor needs updating and refreshing and it was a long walk to the center

Delighted to have the room I requested which suits us well . Only complaint was no hand soap in second bathroom was awkward .

Ras

The hotel is very far from the center of Lisieux as we arrived on a Normandy climate,rain....We -two peoples- had a very nice welcome at the hotel by, the manager ... Very kindly he help us with our bicycles and put them in a safe place. We stayed only one night, in an appartement hôtel and that’s was very nice and spacious. We could see that the design and the decor of the hotel are from the past but clean. It was quiet and safe. We order a breakfast for 8 euros unfortunately it was very poor. Cafe, instant chocolate, small croissants and pain au chocolat, juice. Regarding the sanitary Restrictions due to the COVID-19 nobody came to our room to deliver we had to go by ourselves and collect our breakfast.... I believe we were almost the only client there!

Despite Covid-19, this hotel was open with all the safety conditions to enjoy my 2 nights professional stay in Lisieux. Breakfast and diner in room with an exhaustive menu.

Good location for what we needed the next day. Pretty quiet at night too. Disappointed by the overall state of the hotel. The room is old, and in great need if TLC. Bathroom smell was not too good when water was running, toilet paper holder close to falling off, shower not working properly ( change from italian to manual not working) Breakfast is pretty grim. Pancakes that look like they’ve spent 2 days out and not covered, bread dry and hard to chew on. We were told where to seat after I asked about it, nothing explained as to what is where. I was expecting more from a Mercure.

Quiet. Comfortable. Friendly.

Personnel aimable

personnel agreable

Rooms clean and decent size, small fridge very handy. Easy access to motorway.

Nice reception and restaurant staff, really going out if their ways to make your stay a good experience. Restaurant menu was ok though kids menu not really healthy. Rooms are in urgent need of refurbishment and mush deeper cleaning. Paint is peeling off wall and doors, blankets are old. Cleaning is an issue in the rooms. You find dead insects smashed on the walls, live spiders on the ceiling, mould on the bathroom ceiling. We had to exchange the first room because of the cigarette smell and the second room had a very bad smell in the bathroom. Definitively not a 3 star hotel.

We had first-class service in this v.well appointed room in line with our original request. very easy to find the hotel with a large hypermarket in the immediate vicinity. and would have no hesitation in recommendingthe hotel to everyone.

This is a pleasant hotel for an overnight stopover. There is a restaurant at the hotel or nearby eateries. A large L’eclerc is nearby with good priced fuel. Parking and grounds for exercising dogs. Clean rooms with comfortable beds.

We have used this hotel many times over the last twenty years and found it to be a very friendly and accommodating hotel. We particular like the buffet arrangements. The staff have changed over time but the attention and friendliness have remained at a very high standard.

Hi, I was in Lisieux for business and stayed in the Mercure hotel. The staff are friendly and the rooms were nice. The breakfast is also ok. But I have some problems with the dinner. It seems to me that it was not fresh. I ordered Duck and after 5 min my dish was ready. I believe that this dish was warmed up by a micro wave oven.