Mercure Lisieux Hotel Normandie 3 stars

Customer review rating 4.2/5 1,711 reviews

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Mercure Lisieux Hotel Normandie
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+ 21 Services

Hotel extras

  • In the heart of Normandy

  • 25 minutes from Deauville, Trouville and Honfleur

  • Free private car park

  • Terrace overlooking the swimming pool

  • Warm welcome

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on request (nearby)
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • PorterPaying
Leisure and activities
  • Outdoor unheated pool
  • Babysitting on request (nearby)
  • Golf
  • Tennis
  • Other sports activities
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 5 Meeting room(s)
  • Copy/print service available

Hotel location

Mercure Lisieux Hotel Normandie

Route de Paris
177 rue Roger AINI
NON APPLIQUABLE
14100 lisieux
france

Tel: +33231611717

Fax: (+33)2/31323343

Check-in from 12h00

Check out up to 12h00

  • By plane

    CAEN CARPIQUET At 45km / 28.13 miles

  • By plane

    DEAUVILLE ST GATIEN At 28km / 17.5 miles

  • By boat

    LE HAVRE At 56km / 35 miles

  • By boat

    OUISTREHAM At 25km / 15.63 miles

  • By helicopter

    CAEN At 45km / 28.13 miles

  • By helicopter

    DEAUVILLE At 28km / 17.5 miles

  • By car

    PONT L'EVEQUE At 14km / 8.75 miles

  • By train

    LISIEUX At 2km / 1.25 miles

GPS :49.145096, 0.260582

Our accommodation(s)

Choose from our two available room categories: Standard Room with a double bed and sofa bed or a Mansard Roof Room with twin beds.

Classic Room with 1 double bed and 1 single sofa bed

Accessible room
  • Max. number of persons: 4
  • Area: From 12 / 129 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege Room with 1 double bed

  • Max. number of persons: 4
  • Area: From 12 / 129 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Classic Room with twin beds

  • Max. number of persons: 2
  • Area: From 10 / 108 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone
Rooms

Our restaurants and bars

LE GARDEN'S

Type of cuisine: French

Our restaurant overlooks the pool and serves local and traditional cuisine from the Pays d'Auge. Unlimited starter and dessert buffets. Dine on the poolside terrace on sunny days.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RAMBAUD

Non contractual photo

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 110

  • Maximum capacity: 110 people

  • Maximum banquet capacity: 77 people

Find out more

Our guest reviews for
Mercure Lisieux Hotel Normandie

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

1,711 reviews

tripadvisor

TripAdvisor Rating 3.5/5

403 reviews

Bon week-end

Customer review rating 5.0/5

Taillandier Couples - 28/02/2021 Confirmed reviews ALL

Ras

Way too far from the city center

Customer review rating 3.0/5

Lydee Friends - 13/02/2021 Confirmed reviews ALL

The hotel is very far from the center of Lisieux as we arrived on a Normandy climate,rain....We -two peoples- had a very nice welcome at the hotel by, the manager ... Very kindly he help us with our bicycles and put them in a safe place. We stayed only one night, in an appartement hôtel and that’s was very nice and spacious. We could see that the design and the decor of the hotel are from the past but clean. It was quiet and safe. We order a breakfast for 8 euros unfortunately it was very poor. Cafe, instant chocolate, small croissants and pain au chocolat, juice. Regarding the sanitary Restrictions due to the COVID-19 nobody came to our room to deliver we had to go by ourselves and collect our breakfast.... I believe we were almost the only client there!

Cheerful and professional welcome

Customer review rating 4.5/5

S. M. Business - 28/12/2020 Confirmed reviews ALL

Despite Covid-19, this hotel was open with all the safety conditions to enjoy my 2 nights professional stay in Lisieux. Breakfast and diner in room with an exhaustive menu.

Dear STEPHANE M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lisieux Normandie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Disappointed

Customer review rating 3.0/5

H. B. Families - 30/10/2020 Confirmed reviews ALL

Good location for what we needed the next day. Pretty quiet at night too. Disappointed by the overall state of the hotel. The room is old, and in great need if TLC. Bathroom smell was not too good when water was running, toilet paper holder close to falling off, shower not working properly ( change from italian to manual not working) Breakfast is pretty grim. Pancakes that look like they’ve spent 2 days out and not covered, bread dry and hard to chew on. We were told where to seat after I asked about it, nothing explained as to what is where. I was expecting more from a Mercure.

Perfect

Customer review rating 5.0/5

Tim P. Business - 17/10/2020 Confirmed reviews ALL

Quiet. Comfortable. Friendly.

Confortable

Customer review rating 4.0/5

Anonymous Couples - 06/10/2020 Confirmed reviews ALL

Personnel aimable

hotel vieillissant

Customer review rating 3.0/5

Anonymous Business - 09/09/2020 Confirmed reviews ALL

personnel agreable

Good location

Customer review rating 4.0/5

Phil H. Business - 01/09/2020 Confirmed reviews ALL

Rooms clean and decent size, small fridge very handy. Easy access to motorway.

Nice staff, ok restaurant, cleaning and rooms to be improved

Customer review rating 2.5/5

Michael Families - 30/08/2020 Confirmed reviews ALL

Nice reception and restaurant staff, really going out if their ways to make your stay a good experience. Restaurant menu was ok though kids menu not really healthy. Rooms are in urgent need of refurbishment and mush deeper cleaning. Paint is peeling off wall and doors, blankets are old. Cleaning is an issue in the rooms. You find dead insects smashed on the walls, live spiders on the ceiling, mould on the bathroom ceiling. We had to exchange the first room because of the cigarette smell and the second room had a very bad smell in the bathroom. Definitively not a 3 star hotel.

Poorly staffed

Customer review rating 2.5/5

Caroline S. Couples - 18/08/2020 Confirmed reviews ALL

For the first time in many decades, we were disappointed in a Mercure hotel. There simply weren’t enough staff. On many occasions, guests were standing around waiting for someone to be on reception. Similarly, the same with the bar. We wanted an early evening drink before dinner but no one was manning the bar. They were all eating dinner, which is their right, but no provision was made for covering reception or the bar. Similarly, I was in the shower and wet before I found out that the dispenser of the shower gel was completely empty - lax housekeeping!

Conviennent

Customer review rating 3.5/5

Someone Families - 12/08/2020 Confirmed reviews ALL

It’s nice to have the swimming pool and there are many shops nearby. Most of the staff are kind-hearted and welcoming. One or two are very cold. We booked a room with baby bed. Once arrived, we are told that there were no more baby bed. And that’s it. No apology because the information is not well synchronized with the official website. So it is nothing to do with him. Fortunately other staff are friendly.

Nice Hotel

Customer review rating 5.0/5

Jan P. Couples - 25/07/2020 Confirmed reviews ALL

Well organised for the restrictions. Staff helpful. Rooms good. Breakfast was also well organised.

Dear JANETTE P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lisieux Normandie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great service in challenging circumstances

Customer review rating 4.5/5

Sandra B. Friends - 22/07/2020 Confirmed reviews ALL

Everything was very well set up to deal with the current circumstances. Despite Covid restrictions, the welcome was warm, the hotel very comfortable, and the food of a high standard.

Dear SANDRA B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lisieux Normandie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Comfortable Stay

Customer review rating 5.0/5

Linda M. Couples - 12/07/2020 Confirmed reviews ALL

Lovely air conditioned room, very spacious, tea and coffee making in room, plus a fridge. Very welcoming staff.

Dear LINDA M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lisieux Normandie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

karl832

TripAdvisor rating 5.0/5

Voyager57122493009 Couples - 11/09/2019 TripAdvisor review

We had first-class service in this v.well appointed room in line with our original request. very easy to find the hotel with a large hypermarket in the immediate vicinity. and would have no hesitation in recommendingthe hotel to everyone.

Dear Karl832, We very much appreciate your comments regarding your stay at the Hôtel Mercure Lisieux Normandie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Overnight stay.

TripAdvisor rating 5.0/5

cwoodnutt Family - 10/09/2019 TripAdvisor review

This is a pleasant hotel for an overnight stopover. There is a restaurant at the hotel or nearby eateries. A large L’eclerc is nearby with good priced fuel. Parking and grounds for exercising dogs. Clean rooms with comfortable beds.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Returning Again

TripAdvisor rating 5.0/5

76bill2016 Couples - 25/09/2016 TripAdvisor review

We have used this hotel many times over the last twenty years and found it to be a very friendly and accommodating hotel. We particular like the buffet arrangements. The staff have changed over time but the attention and friendliness have remained at a very high standard.

Dear guest Thank you so much for your good comment and for your fidelity to our hotel. This comment helps us to forward the best service we want every day for all our guests. See you soon.

Business

TripAdvisor rating 3.0/5

MrOyen Business - 12/10/2015 TripAdvisor review

Hi, I was in Lisieux for business and stayed in the Mercure hotel. The staff are friendly and the rooms were nice. The breakfast is also ok. But I have some problems with the dinner. It seems to me that it was not fresh. I ordered Duck and after 5 min my dish was ready. I believe that this dish was warmed up by a micro wave oven.

Dear sir Many thanks for giving us your comment. Most of our business guests appreciate to be served quicly, so that, even with fresh food like confit de canard we do ourself, after warming it, we serve it. Thank you for the comment regarding rooms and service.

Very Good Hotel

TripAdvisor rating 4.0/5

Marciobcf Family - 07/01/2015 TripAdvisor review

I stayed 3 nights with my family at the Hotel Mercure Lisieux (wife and two children) and we liked the hotel very much. The room was very large and comfortable, with good wifi and excellent breakfast. The only problem was the refrigerator which was not working. The hotel, however, is not located in the city center. It is located around 2 km from dowtown. But we really liked it.

Dear Sir, Thank you very much for spending time to give us your comment concerning your stay in Mercure Lisieux. My team and myself are very sensible in receiving your good comment, and encourage us to maintain our efforts. See you soon Dans l’attente de vous accueillir prochainement dans l’un des hôtels du réseau Mercure, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs.

Not impressed by the hotel but the staff were excellent

TripAdvisor rating 2.0/5

Roy M Family - 17/09/2013 TripAdvisor review

We stayed at this hotel for one night on the way home from the south west of France and we were very disappointed with the state of the hotel. The shower in one of the rooms did not work properly and we had to move rooms. The toilets were brown from the hard water, the windows were filthy and the whole place needs to be totally refurbished. It was not cheap to stay at the hotel and did not compare to a similar priced boutique hotel we stayed at which was the same price. On a positive note, the staff were excellent and did their best to deal with our problems and were extremely helpful. The food we ate in the restaurant was very nice and the service was very good.

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