Mercure Lisieux Hotel Normandie

Mercure Lisieux Hotel Normandie 3 stars

Customer review rating (ALL Rating) 4.2/5 697 reviews

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Description

Hotel extras

  • In the heart of Normandy

  • 25 minutes from Deauville, Trouville and Honfleur

  • Free private car park

  • Restaurant open for lunch and dinner, homemade products

  • Conference rooms

Hotel location

Mercure Lisieux Hotel Normandie

Route de Paris, 177 rue Roger AINI
14100 LISIEUX
France

  • By plane

    CAEN CARPIQUET At 45km / 28.13 miles

  • By plane

    DEAUVILLE ST GATIEN At 28km / 17.5 miles

  • By boat

    LE HAVRE At 56km / 35 miles

  • By boat

    OUISTREHAM At 25km / 15.63 miles

  • By helicopter

    CAEN At 45km / 28.13 miles

  • By helicopter

    DEAUVILLE At 28km / 17.5 miles

  • By car

    PONT L'EVEQUE At 14km / 8.75 miles

  • By train

    LISIEUX At 2km / 1.25 miles

GPS:49.145096, 0.260582

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

LE GARDEN'S

Our restaurant overlooks the pool and serves local and traditional cuisine from the Pays d'Auge. Unlimited starter and dessert buffets. Dine on the poolside terrace on sunny days.

Our accommodation(s)

Choose from our two available room categories: Standard Room with a double bed and sofa bed or a Mansard Roof Room with twin beds.

Our guest reviews

Our guest reviews for
Mercure Lisieux Hotel Normandie

100% genuine reviews from our guests

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ALL Rating  4.2/5  697 reviews

TripAdvisor Rating  3.5/5  422 reviews

Overall it was OK

Customer review rating 3.5/5

Martin Couples - Confirmed reviews ALL

The stay was pleasant enough but we expected better from a Mercure. The staff were friendly and the food was good in the restaurant. The car park is very good as well. Bed was comfortable and breakfast was great. But the shower...you should have a shower cabinet instead of simply having a shower in a bath. I have a bad knee and getting out of that bath after my shower with no bar to hold onto...it felt a bit dangerous. Please, do think about attaching a bar on the bathroom wall in room 115 so that a person can step out safely and have something to hold in case they slip. Also, the TV...it keeps on stopping and starting. Maybe it is on the internet connection which is slow I don't know, but it should be better. But everything else was good.

welcomed back

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

necessarily our arrival for checkin was late .... 23 30 pm . the reception was most welcoming & understandng . thank you .

Dear CYNTHIA R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lisieux Normandie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toute l'équipe du Mercure Lisieux Normandie

Super half way location for our long journey from the south

Customer review rating 4.5/5

Edmund W. Couples - Confirmed reviews ALL

Great hotel. Very nice. Staff are friendly and welcoming. Great to be able to stay with our small dog. Lovely bar and restaurant. We will definitely be staying at this hotel again.

Dear EDMUND W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lisieux Normandie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toute l'équipe du Mercure Lisieux Normandie

Well located, friendly and helpful staff

Customer review rating 5.0/5

Joseph B. Couples - Confirmed reviews ALL

Nice room, clean and comfortable. Very good meal with great wine selection

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Toute l'équipe du Mercure Lisieux Normandie

Correct

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Correcte

Monsieur P., Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Lisieux Normandie. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs Toute l'équipe du Mercure Lisieux Normandie

Good stay

Customer review rating 4.5/5

Ts Families - Confirmed reviews ALL

We stopped on our way back from France to the UK. The staff is helpful and friendly, the rooms were ok even though we were not on the same floor. The only thing that can improve is breakfast, which is ok but not great.

Dear TIANA S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lisieux Normandie. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toute l'équipe du Mercure Lisieux Normandie

Ok for 1 night

Customer review rating 3.0/5

Andrea Families - Confirmed reviews ALL

We liked the breakfast and the pool, but the room decor needs updating and refreshing and it was a long walk to the center

Dear ANDREA K., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lisieux Normandie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Toute l'équipe du Mercure Lisieux Normandie

A commodTing for us and our dog .

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Delighted to have the room I requested which suits us well . Only complaint was no hand soap in second bathroom was awkward .

Dear CYNTHIA R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lisieux Normandie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toute l'équipe du Mercure Lisieux Normandie

Bon week-end

Customer review rating 5.0/5

Taillandier Couples - Confirmed reviews ALL

Ras

Way too far from the city center

Customer review rating 3.0/5

Lydee Friends - Confirmed reviews ALL

The hotel is very far from the center of Lisieux as we arrived on a Normandy climate,rain....We -two peoples- had a very nice welcome at the hotel by, the manager ... Very kindly he help us with our bicycles and put them in a safe place. We stayed only one night, in an appartement hôtel and that’s was very nice and spacious. We could see that the design and the decor of the hotel are from the past but clean. It was quiet and safe. We order a breakfast for 8 euros unfortunately it was very poor. Cafe, instant chocolate, small croissants and pain au chocolat, juice. Regarding the sanitary Restrictions due to the COVID-19 nobody came to our room to deliver we had to go by ourselves and collect our breakfast.... I believe we were almost the only client there!

Cheerful and professional welcome

Customer review rating 4.5/5

S. M. Business - Confirmed reviews ALL

Despite Covid-19, this hotel was open with all the safety conditions to enjoy my 2 nights professional stay in Lisieux. Breakfast and diner in room with an exhaustive menu.

Dear STEPHANE M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lisieux Normandie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Disappointed

Customer review rating 3.0/5

H. B. Families - Confirmed reviews ALL

Good location for what we needed the next day. Pretty quiet at night too. Disappointed by the overall state of the hotel. The room is old, and in great need if TLC. Bathroom smell was not too good when water was running, toilet paper holder close to falling off, shower not working properly ( change from italian to manual not working) Breakfast is pretty grim. Pancakes that look like they’ve spent 2 days out and not covered, bread dry and hard to chew on. We were told where to seat after I asked about it, nothing explained as to what is where. I was expecting more from a Mercure.

Perfect

Customer review rating 5.0/5

Tim P. Business - Confirmed reviews ALL

Quiet. Comfortable. Friendly.

Confortable

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Personnel aimable

karl832

TripAdvisor rating 5.0/5

Voyager57122493009 Couples - TripAdvisor review

We had first-class service in this v.well appointed room in line with our original request. very easy to find the hotel with a large hypermarket in the immediate vicinity. and would have no hesitation in recommendingthe hotel to everyone.

Dear Karl832, We very much appreciate your comments regarding your stay at the Hôtel Mercure Lisieux Normandie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Overnight stay.

TripAdvisor rating 5.0/5

cwoodnutt Families - TripAdvisor review

This is a pleasant hotel for an overnight stopover. There is a restaurant at the hotel or nearby eateries. A large L’eclerc is nearby with good priced fuel. Parking and grounds for exercising dogs. Clean rooms with comfortable beds.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Returning Again

TripAdvisor rating 5.0/5

76bill2016 Couples - TripAdvisor review

We have used this hotel many times over the last twenty years and found it to be a very friendly and accommodating hotel. We particular like the buffet arrangements. The staff have changed over time but the attention and friendliness have remained at a very high standard.

Dear guest Thank you so much for your good comment and for your fidelity to our hotel. This comment helps us to forward the best service we want every day for all our guests. See you soon.

Business

TripAdvisor rating 3.0/5

MrOyen Business - TripAdvisor review

Hi, I was in Lisieux for business and stayed in the Mercure hotel. The staff are friendly and the rooms were nice. The breakfast is also ok. But I have some problems with the dinner. It seems to me that it was not fresh. I ordered Duck and after 5 min my dish was ready. I believe that this dish was warmed up by a micro wave oven.

Dear sir Many thanks for giving us your comment. Most of our business guests appreciate to be served quicly, so that, even with fresh food like confit de canard we do ourself, after warming it, we serve it. Thank you for the comment regarding rooms and service.

Very Good Hotel

TripAdvisor rating 4.0/5

Marciobcf Families - TripAdvisor review

I stayed 3 nights with my family at the Hotel Mercure Lisieux (wife and two children) and we liked the hotel very much. The room was very large and comfortable, with good wifi and excellent breakfast. The only problem was the refrigerator which was not working. The hotel, however, is not located in the city center. It is located around 2 km from dowtown. But we really liked it.

Dear Sir, Thank you very much for spending time to give us your comment concerning your stay in Mercure Lisieux. My team and myself are very sensible in receiving your good comment, and encourage us to maintain our efforts. See you soon Dans l’attente de vous accueillir prochainement dans l’un des hôtels du réseau Mercure, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs.

Not impressed by the hotel but the staff were excellent

TripAdvisor rating 2.0/5

Roy M Families - TripAdvisor review

We stayed at this hotel for one night on the way home from the south west of France and we were very disappointed with the state of the hotel. The shower in one of the rooms did not work properly and we had to move rooms. The toilets were brown from the hard water, the windows were filthy and the whole place needs to be totally refurbished. It was not cheap to stay at the hotel and did not compare to a similar priced boutique hotel we stayed at which was the same price. On a positive note, the staff were excellent and did their best to deal with our problems and were extremely helpful. The food we ate in the restaurant was very nice and the service was very good.

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