Mercure Lisieux Hotel Normandie 3 stars

Personnel aimable

personnel agreable

Rooms clean and decent size, small fridge very handy. Easy access to motorway.

Nice reception and restaurant staff, really going out if their ways to make your stay a good experience. Restaurant menu was ok though kids menu not really healthy. Rooms are in urgent need of refurbishment and mush deeper cleaning. Paint is peeling off wall and doors, blankets are old. Cleaning is an issue in the rooms. You find dead insects smashed on the walls, live spiders on the ceiling, mould on the bathroom ceiling. We had to exchange the first room because of the cigarette smell and the second room had a very bad smell in the bathroom. Definitively not a 3 star hotel.

For the first time in many decades, we were disappointed in a Mercure hotel. There simply weren’t enough staff. On many occasions, guests were standing around waiting for someone to be on reception. Similarly, the same with the bar. We wanted an early evening drink before dinner but no one was manning the bar. They were all eating dinner, which is their right, but no provision was made for covering reception or the bar. Similarly, I was in the shower and wet before I found out that the dispenser of the shower gel was completely empty - lax housekeeping!

It’s nice to have the swimming pool and there are many shops nearby. Most of the staff are kind-hearted and welcoming. One or two are very cold. We booked a room with baby bed. Once arrived, we are told that there were no more baby bed. And that’s it. No apology because the information is not well synchronized with the official website. So it is nothing to do with him. Fortunately other staff are friendly.

Well organised for the restrictions. Staff helpful. Rooms good. Breakfast was also well organised.

Everything was very well set up to deal with the current circumstances. Despite Covid restrictions, the welcome was warm, the hotel very comfortable, and the food of a high standard.

Lovely air conditioned room, very spacious, tea and coffee making in room, plus a fridge. Very welcoming staff.

We had first-class service in this v.well appointed room in line with our original request. very easy to find the hotel with a large hypermarket in the immediate vicinity. and would have no hesitation in recommendingthe hotel to everyone.

This is a pleasant hotel for an overnight stopover. There is a restaurant at the hotel or nearby eateries. A large L’eclerc is nearby with good priced fuel. Parking and grounds for exercising dogs. Clean rooms with comfortable beds.

We have used this hotel many times over the last twenty years and found it to be a very friendly and accommodating hotel. We particular like the buffet arrangements. The staff have changed over time but the attention and friendliness have remained at a very high standard.

Hi, I was in Lisieux for business and stayed in the Mercure hotel. The staff are friendly and the rooms were nice. The breakfast is also ok. But I have some problems with the dinner. It seems to me that it was not fresh. I ordered Duck and after 5 min my dish was ready. I believe that this dish was warmed up by a micro wave oven.

I stayed 3 nights with my family at the Hotel Mercure Lisieux (wife and two children) and we liked the hotel very much. The room was very large and comfortable, with good wifi and excellent breakfast. The only problem was the refrigerator which was not working. The hotel, however, is not located in the city center. It is located around 2 km from dowtown. But we really liked it.

We stayed at this hotel for one night on the way home from the south west of France and we were very disappointed with the state of the hotel. The shower in one of the rooms did not work properly and we had to move rooms. The toilets were brown from the hard water, the windows were filthy and the whole place needs to be totally refurbished. It was not cheap to stay at the hotel and did not compare to a similar priced boutique hotel we stayed at which was the same price. On a positive note, the staff were excellent and did their best to deal with our problems and were extremely helpful. The food we ate in the restaurant was very nice and the service was very good.