Novotel Sharm El Sheikh 5 stars

Nice hotel, helpful and intelligent management and personnel. Great beach with sandy entrance, beautiful reef, nice restaurant, open pools (heated and non heated). Hotel is located on both sides of the highway (one side facing the sea, another one, Novotel Palms - on the small hill). Novotel Palms is modern, beautiful, peaceful and more quite (and cheaper) than beach-facing hotels. If you are ok walking 5 minutes to the beach, you can choose it. Rooms are big enough, most of them are renovated. What would be nice to see when we visit next: - Power sockets near the bed - now it is a bit inconvenient to charge your devices - Better Internet connection near the pools and bars - Better conditioning in the gym - More traditional Egyptian dishes for dinner: grilled fish, baked rice etc. Hope to visit again soon! Thank you

We have just returned from an 11 night stay at the Novotel Palm. We loved the hotel and had a great experience with most of the staff. Ali on reception is an absolute credit to this hotel. Upon arrival he could see that my mobility isn't great so changed the room we were booked into to one that was as close to reception as possible, he also sourced a wheelchair for me free of charge, which made the holiday. The lifeguards on the Palm side were also very lovely, sadly I didn't get the name, but one went out of his way to help at the pool, giving me an extra towel and making sure I was comfortable. Housekeeping was good, although he (Ali) got a bit much towards the end of our holiday, when he saw us coming he would take the wheelchair from my husband push me. He also pushed his way into the room and would hang around until we had to make it clear to him that we wanted him to leave. (Worked out that he was unsure of when we were leaving and wanted a tip) The security guys who help you cross the road from Palm side to Beach side were very helpful and made sure we got across the road safely, always smiling and chatty, we built up a great repport with them. THE BIGGEST LET DOWN was the catering and dining room experience. We had to go over to the Beach side for meals as the restaurant on palm side was not open. (time of year) We really struggled with finding something to suit us to eat at lunch and evening meals. The choice was not great for a five star hotel. Also the fact that the hot food was not help yourself, you were served by the chef which was very unpleasant as people were pushing and shoving trying to get served. One chef was very unpleasant. My husband got my meals for me so I didn't have to get involved in the chaos and was very reluctant to give my husband two meals, he even came to the dining area to look and make sure my husband wasn't getting all the food for himself. The staff in the main were not friendly, having said that we did have a couple of members of staff who we got to know and were helpful to us. We got to the point where we went out to eat or ordered room service, something we should not have to do having paid for fully inclusive. We ate at the a la carte restaurant (for which you have to pay for) and the food was great and also the service, on our second night (which happened to be our final night) we arrived to a special table just for us on the beach. It was lovely. The beach is lovely and great for snorkeling seeing the fish and coral. Also plenty of water sports to keep the thrill seekers entertained. All in all, yes we would return, and stay on the Palm side as it is much quieter than beach side, but would not pay all inclusive due to the catering.

Resort clean, well located and modern. Some rooms has been already renovated!. The staff is professional and you will be welcomed by the patient and nice Esraa which will help you to feel like at home. I recommend it!!

I've never been so disappointed. Manipulative and deceitful. After miss selling the hotel online, we arrived to a building site. The pool was drained, there were men on power tools everywhere. Rubbish and building materials such as cracked tiles lay around the pool for people to trip and cut themselves on. The hotel purposely didn't mention this in advance, knowing that once we arrived we had no other option but to stay with them. They lied to us telling us the works on the pool would be completed in 3 days and that no construction noise would continue past 6pm in the evening, so we agreed to go ahead with our stay. We later realised they were lying when sitting at the bar at 9:30 pm with men on jack hammers around the pool. Hardly the relaxing holiday we had planned. After months of emailing them trying to get some form of compensation for our AWFUL stay, I'm still no closer to getting them to take me or my complaint seriously and am having to chase them to respond. This was my 7th stay at the hotel, and after their shocking handling of this situation, it'll absolutely be my last. Don't trust them.

At the end of the December, we stayed in Novotel with a family. We wanted to jump into the hot summer climate and for me, it was also vital to have the possibility to work in a good quiet workspace with a stable internet connection. Both goals were perfectly achieved. Beautiful green territory (both on the "palm side" and on the "beach side", amazing beach, and comfortable well equipped for working purposes lobby. Keep in mind that some of the rooms are absolutely renewed, some just improved a little bit but in general it's definitely one of the best places to stay in Sharm El Sheikh.