Novotel Sharm El Sheikh 5 stars

Customer review rating (ALL Rating) 4.8/5 321 reviews

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Naama Bay, 46619 SHARM EL SHEIKH, Egypt

Description

Hotel extras

  • In the heart of Naama Bay

  • Private beach

  • Free WIFI in public areas

  • Spa and fitness facilities

  • Dedicated kids' club

Our accommodation(s)

Hotel location

Novotel Sharm El Sheikh

Naama Bay
46619 SHARM EL SHEIKH
Egypt

GPS:27.914611, 34.331555

Telephone
Fax +20 69 3600193

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  321 reviews

TripAdvisor Rating  4.6/5  5,711 reviews

Certificate of excellence 2025

Good for the price bad barmens

TripAdvisor rating 4.0/5

arturas k TripAdvisor review

Everything was good , we were in second line of hotel so there is 5 min walk to get to next Novotel next to sea side.The only thing i didnt like and writing this coment is barmens at main seaside bar. They get too cocky and if not payed extra money serving is very poor and they treat customers really bad...

Customer review rating 5.0/5

Abanob F. Families - Confirmed reviews ALL

I had an amazing stay at Novotel Sharm! The hotel overall was fantastic , the beach, pool, and restaurant entertainment were all excellent and made my vacation unforgettable. A huge thank you to the staff, especially Guest Relations Manager Mr. Tawfik and Esraa, Mr Ehab for assisting me doing my booking . for their outstanding hospitality and care. The reception team was friendly and efficient, and the restaurant staff provided great service with delicious food every day. Highly recommend Novotel Sharm for anyone looking for comfort, relaxation, and warm hospitality. I’ll definitely be coming back!

Dear Abanob F., Thank you for taking the time to share your delightful experience at Novotel Sharm El Sheikh. We are thrilled to hear that you found our hotel fantastic and enjoyed the amenities, including the beach, pool, and restaurant entertainment. Your kind words regarding our staff, particularly Mr. Tawfik, Esraa, and Mr. Ehab, are greatly appreciated. We pride ourselves on our team's dedication to providing exceptional service and ensuring our guests have a memorable stay. It is rewarding to know that their efforts contributed to your enjoyable vacation. We look forward to welcoming you back for another relaxing and comfortable experience in the future. Best regards, Novotel Sharm El Sheikh

Not a 5 star hotel

TripAdvisor rating 2.0/5

Frippelina Solo travel - TripAdvisor review

My first impression wasn’t great. At reception when trying to check in I was told I had to pay $100 or leave my passport behind due to too little luggage. I only had a cabin bag due to the restrictions on my flight ticket. I had to argue this case and after a phone all to the manager the man in reception would allow me to check in and to upgrade me to a family room. That was not what I had booked and I told him, but no it now had to be the family room. The overall room was very basic and not 5 star at all. The only toiletries was a shower cap and some half empty dirty shampoo and soap bottles. I have had more toiletries in a basic hotel before. The mirror is falling apart and had old toothpaste both in a clump in it and smeared on the glass. The toilet is in a separate room with no hand basin so you would need to get to the main bathroom to wash your hands after. The bed had plastic bed cover which made the whole sleeping experience bad the first night as it made me very sweaty. The food is ok. The best things with this place is the location and 3 staff that have been so nice and helpful throughout. 1- the young guy at the dinner service, Mohammed I believe his name is, was so kind and always helpful. 2- the make in reception at the beach wing that helped me trying to contact the excursion provider when they never turned up. I believe his name also was Mohammed 3- the young guy that always was there to help all the people over the streets especially when when the traffic was being hectic. Unfortunately I don’t know his name.

You Have Been Warned!!

TripAdvisor rating 1.0/5

JonF963 TripAdvisor review

The sink does not drain. The air conditioner blows warm air. The toilet doesn't flush. There is no hot water. The water pressure is 3/10. When you begin to convey any complaint or frustration to the front desk, you are treated with the added service of being told what you are thinking and how you are feeling.

Dear Guest, On behalf of all Novotel Sharm El Sheikh hotel team we would like thank you for choosing our hotel for your recent stay. Looking forward to welcoming you back in the nearest future. Best regards

Novotel Sharm Beach Wing

TripAdvisor rating 3.0/5

Victoria B TripAdvisor review

I stayed at this hotel for a week and we had booked 2 separate rooms for our family. I don’t normally write reviews, but I feel it’s important to leave my honest feedback about my vacation. The hotel seems to be getting excellent reviews on most portals and I really cannot understand how it achieved this. Perhaps the 5 star reviews are coming from people that are on holiday for their first time? I am comparing this hotel to the European standards, hence it could be different. Location of the hotel is good, you can walk to the shopping bit via promenade within 15 mins or so. The hotel itself is quite small. We stayed in the beach wing and the territory is not big, however you can use Palm wing across the road also. Our rooms were spacious and modern. Beds were comfortable. There was a bad smell from the drains in the bathroom, once you run water it would disappear for a couple of hrs, but then would smell again. There was no mini bar and the only items that were replenished daily were tea/coffee and water. Hotel looks very basic, there is no grand entrance at the reception/ music or even a bar. Staff. Reception staff were great and very helpful. Our maid cleaned rooms daily and does an amazing job, cleanliness is on point. Staff at the bar worked hard from morning till evening, but I think their mood could vary. Sometimes they will greet you with a smile and at other times it’s more of a cold service. Restaurant staff could be a bit better with their customer service skills. The host (young lady) is lovely and very welcoming every day. Waiters don’t seem be to happy and you have chase them to get your table cleaned. Often they don’t fully set the table or clean it properly, so it’s disappointing. Food and drinks. This part is extremely disappointing. The variety of food is very limited and quality is not the best. At breakfast we always get eggs, however if you want fried eggs or an omelette, be prepared that it will still be very runny and undercooked inside, despite asking the chef to keep it on longer. Lunch has different variety of food and most of the time it was satisfactory. We were not impressed with dinner and we did eat out a few times on this holiday. Poultry often was overcooked and impossible to eat. There are more options for vegetables than any other type of food. Seafood (crabs) were served once, but didn’t see any other types of seafood on the grill. My stepmother and I got terrible food poisoning during our holiday. We don’t know for sure if it was sushi from the hotels restaurants or the local gin from the bar. The rest of our family were fine. It was a terrible experience and I’ve never been poisoned on holidays before. The drinks are limited too and often beer wasn’t available. This was disappointing for my dad, but was also strange that it happened like at least 3 times when we’re there and staff just didn’t seem to rush to do something about it. I had a branded drink and I had to pay $11 for it, so quite pricey. Evening entertainment is pathetic at this hotel. During the day animation team does things at the beach, my son did join them and enjoyed himself. There are no slides or chutes in the beach wing for kids, only a one small one in the palm side. The beach is very close and handy as you don’t need to walk for long at all, it’s on your doorstep. At the beach you will be constantly pestered by someone offering you something (massage, buy perfume or join animation team for their daily exercise). What I didn’t like is the animation staff member (a lady) asking me if I left the review for the hotel yet and she wanted help me with it, which makes me think that some of the amazing reviews are not necessarily true. Please don’t expect to get drinks served to you either by the beach or by the pool. You will need to go to the bar yourself to get these. Also note that all drinks are served in plastic cups or paper cups(if take out), even wine was served to me a couple of times in a plastic cup, despite me sitting at the bar. You just don't get this kind of stuff in 5 star hotels. Cocktails are made out of anything, so every time it will taste differently. The hotel is full of Russian speaking guests and I assume it’s a very popular destination, as most Egyptians speak Russian also. The flights are flying over the hotel every 15-20mins, nobody mentioned this in their reviews, but you will experience noise constantly. By the end of the week you are used to it. Overall the hotel is very very average, probably more like a 3 star. I just wanted to warn people when they read all these amazing reviews and it doesn’t live up to your expectations when you are there.

Dear Guest, On behalf of all Novotel Sharm El Sheikh hotel team we would like thank you for choosing our hotel for your recent stay. Looking forward to welcoming you back in the nearest future. Best regards, Mohamed El Amry General Manager

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Other web-users rate our hotel

  • 847 reviews 9.4/10 Location
  • 1,119 reviews 8.8/10 Room
  • 2,853 reviews 9.3/10 Service
  • 47 reviews 7.3/10 WiFi
  • 1,267 reviews 9.4/10 Beach
  • 704 reviews 8.9/10 Cleanliness
  • 413 reviews 9/10 Vibe
  • 342 reviews 8.6/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.