Novotel Sharm El Sheikh Hotel 5 stars

Fast c/in flexibility in c/out testy food - friendly team everywhere, safe for kids and very nice and clean beach. Special thanks to Ahmed from the reservation, Safty from the Front office, Abdel Satar F&B leader, Mr. Ahmed Al Nahas for his nice welcome and professional farewell. See you all soon.

Reservation online was easy , though other sites offered more options and sometimes more detailed descriptions. Gate keeper refused to get the taxi inside. Check in was hectic. No special reception for Accor members. Even the receptionist was not aware what were the privileges of Accor or Accor gold. Another senior receptionist denied the possibility of the upgrade of the room; he said the hotel was fully booked, while I tried on my own to try to book extra 7 rooms from both categories; Pool or Garden, they were available. He was simple lying and trying to dispose the guests. Room was simple and needed a lot of attention. Tt seems they are only employing crisis management not applying regular checks for all amenities. The most important was non functioning air conditioner which was disastrous with an outside temperature of 41 centrigrade.. The technician came, opened something from the ceiling, got a very dirty filter, clogged with ice, went cleaned it, air conditioner worked nicely but with very bad gasoline smell!!. Fridge was very old style, with poor cooling and very thick ice around freezer, The technician said nothing can be done, yt would take long time to defrost and clear the ice and would need the house keeping to mop the flooding water that would trickle down. He could not replace. TV channels were limited and a lot of repetition. The only English channel was BBC world but it was tuned without sound. We called for repair; but it stayed mute till last day. You have to master the Russian language to watch the remaining channels. Being garden ground floor, it was expected to have some insects every now and then. Breakfast was very good with a lot of varieties for every taste. Not crowded. Frequent replenish. Fresh juice costs extra 30 Egyptian pounds. Only one pool on the beach wing; was always crowded. No life guard. Needs more attention for cleanliness . Water clarity is not the best, with a lot of floaters in the water when you use snorkels. Many human debris including hairs either in the floor or clearly suspended in water. Sometimes you feel the floor greasy . Definitely, the pool needs a lot of attention. Beach is beautiful, sandy, a lot of spaces for everybody. There's even coral reefs which offers fantastic views and observation. Along with sandy parts suitable for swimming. House keeping is doing a good job , with daily cleaning. He sometimes get short of clean towels, but comes back in an hour or two with the missing items

Good location, smooth check in (quick early check in, welcome drink and room upgrade were all done perfectly and professionally), clean rooms, various facilities and good beach atmosphere (Although Eslam the beach waiter was alone but he really did great job and was so active and friendly) Spa was very good. Food and beverage was below average as staff were not friendly and beach snacks were awful. Dial up Communication from inside the hotel (from the room) or from outside the hotel (Landline and operator) is a mess. Reservation staff needs more info about All Accor benefits and standards.

I would like to thanks guest relation team and reception team for their welcome

It was a wonderful time Cool place to relax Near the beach, there is a swimming pool Very tasty food And cool staff Paradise in the desert Thank you all very much, if possible, I will come back and check this place again

The best vacation

Good location, nice facilities (pools and room), friendly and helpful staff, good breakfast (lunch and dinner a bit boring). Not many Covid restrictions in place- which could be a good or bad thing depending on how anxious you feel about it.

Professional employees made our vacation the best! Will definitely come again!

The choice of Novotel Beach was made by several reasons. The first was that as a participant of ALL program I had been waiting for a guaranteed level of convenience. Others were the positive reputation of the hotel by numerous reviews and its location in Naama Bay. Immediately after booking, long before my arrival, I received by e-mail very informative answers about transfer, accommodation, internet and other things from Hossam Taha Alansari, Reservation Manager at Front Office, and Mohamed Mostafa, Reservation Supervisor of Reservation Department. My arrival was in the night, and it was so pleasant to find some meals and fruits in the room. The room was large enough with two windows/balconies faced to the pool, scene and garden. All hotel facilities are described in other reviews, so I just want to say “Thank you!” to all the managers and staff of the Novotel Beach. Special thanks to Guest Relations managers – Mr. Roma and Alexandra for their support. All staff is very professional, friendly, unobtrusive everywhere – at the beach, in the restaurant, at the SPA and diving club. Animation team works hardly all the day and makes positive mood both for adults and children. The menu in the restaurant is very diverse, and every day of a week has thematic buffet. I had a great time during the stay and really felt like at home. Finally, I would like to express special thanks to the Hotel Manager, Mr. Mohamed El Amry, for a wonderful stay, thank him for the hospitality and wish the prosperity for the Novotel.

Very good customer service Mr/ Mohamed Abdelhady (front desk) was doing his best to make sure I got the greatest service also Iman at front desk was very helpful smiley with good attitude. For sure I will recommend this place to anyone who is looking for quality services.

Everything is function very well. Everyone of you is all the time doing your best. After being so many times in your Hotel we have got friends among the staff and how you wellcoming us everytime is warming our hearts. One thing we are missing: Ordinary BACON to breakfast (everything else is OK).

Everything was excellent as usual, it is not my first time in this hotel and my stay will always be here in Novotel , special thanks for mr. Mohamed the front office Manager for his professionality and his hospitality .

I really enjoyed with my stay there with friendly staff and a lot af activities available on beach. Although I was afraid of precautions because covid-19 situations but the hotel was applying very good safety precautions and all the staff wearing face mask all the time.

Awesome

Like always we had a terrific time in Novotel Beach in Sharm, there are only two points they have to look for the beds, have to be renewed (housekeepingmanager has to look for it and controle it) and the animation team has to learn english better...thanks for all the people who made this vacation again a terrific time