Dear Aya M., Thank you for taking the time to share your delightful experience at Novotel Sharm El Sheikh. It is wonderful to hear that your first stay with us was so enjoyable and met your expectations. I am pleased to learn that our team, particularly Ali El Sayed and Lina, made such a positive impression on you during your check-in process. We strive to create a welcoming atmosphere for all our guests, and it is gratifying to know that they were able to assist you promptly and with a smile. Your feedback regarding your room upgrade and the smooth check-in process is appreciated, as it reflects our commitment to providing a seamless experience. It is also heartening to hear that you found our housekeeping services to be exceptional. We take great pride in maintaining high standards of cleanliness and hygiene, and I will ensure that your kind words are shared with our housekeeping team. They consistently work hard to ensure that every guest enjoys a comfortable and clean environment throughout their stay. I am glad that you found the hotel’s location convenient, allowing you to easily access various amenities and local attractions. Additionally, it is fantastic to hear that you enjoyed the beach area and our all-inclusive dining options, which are designed to provide guests with a relaxing and satisfying experience. Thank you once again for your kind words and for recommending our hotel to your friends and family. We look forward to welcoming you back for another memorable stay in the future. Best regards, M. El Amry General Manager

Dear Claudia G., Thank you for sharing your positive experience at Novotel Sharm El Sheikh. We are delighted to hear that you found your stay comfortable and appreciated the kindness and friendliness of our staff. Maintaining a high standard of cleanliness is one of our priorities, and we are pleased that you noticed our efforts. We hope to welcome you back for another fantastic visit in the future. Mohamed El Amry General Manager

Dear Stefan, Thank you for taking the time to share your experience at Novotel Beach. It is gratifying to hear that you had a wonderful stay overall and that our location contributed to your enjoyment. I appreciate your candid feedback regarding the initial room assignment. It is our priority to ensure that our guests have a comfortable and restful environment. I am glad to learn that you were able to change rooms and found your new accommodation to be spotless and conducive to relaxation. Your commendation of our staff, particularly Bassem and Iaroslava Sabanova, is truly valued and will be shared with the team. We strive to provide attentive and professional service, and it is heartening to know that their efforts made a positive impact on your visit. Regarding your comments about sound insulation, I acknowledge your concerns about the noise disturbances you experienced during your stay. While we continually seek to enhance our guest experience, please rest assured that your feedback will be taken into consideration as we evaluate our facilities and services. Creating a peaceful atmosphere for our guests is important to us, and your insights are invaluable in this regard. Thank you once again for your kind words and for choosing to stay with us. We look forward to welcoming you back to Novotel Beach for another memorable visit in the future. Mohamed El Amry General Manager

Dear HAKOBYAN M., Thank you for your kind words regarding your recent stay at Novotel Sharm El Sheikh. We are delighted to hear that you found our staff to be kind and that you appreciated the cleanliness of your room and the decor. It is wonderful to know that you noticed improvements since your last visit. We look forward to welcoming you back to our hotel in the future. Best regards, Mohamed El Amry General Manager

Уважаемая Асма Зайтер, Благодарим Вас за то, что нашли время оставить отзыв о вашем пребывании в нашем отеле. Мы рады, что Вы оценили местоположение и пляж, которые действительно являются нашими сильными сторонами. Тем не менее, мы искренне сожалеем, что качество обслуживания не соответствовало Вашим ожиданиям. Ваши комментарии о профессионализме персонала и скорости обслуживания были переданы соответствующим отделам для дальнейшего анализа и улучшения. Мы стремимся к высокому уровню сервиса и ценим отзывы, которые помогают нам расти и развиваться. Что касается концепции «все включено», мы понимаем, что у каждого гостя могут быть свои ожидания. Мы постоянно работаем над тем, чтобы сделать это предложение более привлекательным и соответствующим ожиданиям наших клиентов. Ваша обратная связь будет учтена при дальнейшем развитии наших услуг. Мы благодарим Вас за ваше понимание и надеемся, что в будущем у Вас будет возможность посетить нас снова для более позитивного опыта. С уважением, Мохамед Эль Амри Генеральный директор

Dear Olesya B., Thank you for taking the time to share your positive experience at Novotel Sharm El Sheikh. We are delighted to hear that you enjoyed your stay with us and appreciated the convenient location of our hotel, which indeed allows easy access to the airport and local attractions. It is wonderful to know that you found our beach to be an ideal spot for families, particularly with its beautiful reef teeming with vibrant marine life. We take pride in providing a family-friendly environment and are pleased to learn that your child had a comfortable experience in their room. We appreciate your feedback regarding the size and cleanliness of our accommodations, as well as the efforts of our diligent room service staff. Maintaining high standards of cleanliness and service is a priority for us, and it is gratifying to know that our team made a positive impression on you. Your comments about our restaurant are also greatly appreciated. We strive to offer a diverse menu that includes both Egyptian and international dishes, and it is heartening to hear that you enjoyed your meals. Our restaurant staff takes pride in their work and is committed to providing attentive service, especially to our younger guests. We hope to have the pleasure of welcoming you back to our hotel in the future, where you can once again enjoy the comfort and hospitality that we aim to provide. Best regards, Mohamed El Amry General Manager

Dear Elio, Thank you for taking the time to share your heartfelt feedback regarding your recent stay at Novotel Sharm El Sheikh. It brings us immense joy to know that you felt at home during your vacation and that our facilities and services met your expectations. We are delighted to hear that the cleanliness and spaciousness of your room contributed to your overall satisfaction. Our team strives to maintain high standards in every aspect of our hotel, and it is gratifying to know that our efforts were recognized. Your commendation of our staff, particularly Monad, Ramy, Hind, and Eslam, is truly appreciated. We take great pride in our team's dedication to providing exemplary service, and it is wonderful to see their efforts making a positive impact on your experience. We will certainly share your kind words with them, as it serves as a great motivation to continue delivering exceptional hospitality. We are also thrilled to learn that Ramy was able to make your son’s birthday celebration extra special. Moments like these create lasting memories for families, and we are honored to have been a part of your joyous occasion. Your recommendation to friends and family means a lot to us, and we look forward to welcoming you back to our hotel in the future. Once again, thank you for your kind review. We look forward to the opportunity of serving you again. Mohamed El Amry General Manager

Уважаемая Екатерина, Благодарим Вас за то, что нашли время поделиться своими впечатлениями о пребывании в Novotel Sharm El Sheikh. Ваши слова о дружелюбии нашего персонала, высоком уровне обслуживания и комфорте вдохновляют нашу команду. Мы гордимся тем, что смогли удовлетворить Ваши просьбы относительно размещения и что Вы смогли насладиться великолепным видом на море из Вашего номера. Наша команда, включая Елену, Ярославу и Мистера Хамди, стремится сделать пребывание гостей максимально комфортным, и мы счастливы, что они смогли помочь Вам в этом. Ваши комплименты в адрес нашего менеджера пляжа, Мистера Кимо, и других работников отеля, таких как Мистер Софьян и Мистер Нуритдин, также будут переданы им. Мы ценим, что Вы отметили качество нашей кухни и атмосферу на пляже. Это важные аспекты, которые мы постоянно стремимся улучшать для обеспечения комфортного отдыха. Ваши положительные отзывы будут служить для нас дополнительной мотивацией для дальнейшего совершенствования. Спасибо еще раз за Ваши добрые слова и поддержку. Мы с нетерпением ждем возможности приветствовать Вас снова в нашем отеле в будущем. С уважением, Мохамед Эль Амри Генеральный директор

Dear Zezet E., Thank you for your kind words regarding your recent stay at Novotel Sharm El Sheikh. We are thrilled to hear that you found everything to be amazing, from the food to your room and the beach. Your satisfaction is our utmost priority, and it is rewarding to know that we met your expectations. We look forward to welcoming you back for another exceptional experience. Mohamed El Amry General Manager

Dear Omar A., Thank you for your kind words regarding your recent stay at Novotel Sharm El Sheikh. We are delighted to hear that you and your family enjoyed your time with us and appreciated our beautiful hotel and friendly staff. Your feedback is greatly valued. Sincerely, Lada Goldobina Guest Experience Manager

Dear Shahista S., Thank you very much for your kind words regarding your recent stay with us. We are thrilled to hear that you found everything to be more than perfect. Our team strives to provide exceptional service and memorable experiences for our guests, and your positive feedback is greatly appreciated. We look forward to welcoming you back in the future for another wonderful stay. Mohamed El Amry General Manager

Dear Mohsen A., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found your room to be immaculate and comfortable, and that our team provided you with professional and helpful service. Your positive feedback truly motivates us to maintain our high standards. We look forward to welcoming you back to Novotel Sharm El Sheikh in the future. Sincerely, Lada Goldobina Guest Experience Manager

Dear Atiat, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that your experience was wonderful and that we exceeded your expectations. It is our pleasure to provide excellent service to our guests. Sincerely, Mohamed El Amry General Manager

Dear Mr Manarbek, Thank you for taking the time to share your positive feedback regarding your recent stay at Novotel Sharm El Sheikh. We are delighted to hear that you and your family enjoyed the warm hospitality and outstanding service provided by our dedicated team. It brings us great joy to know that you appreciated the welcoming atmosphere, the quality of our facilities, and the professionalism of our staff. Your kind words will be shared with the entire team, as they are a true reflection of their commitment to excellence and guest satisfaction. We are thrilled that you left with wonderful memories of your time in Sharm El Sheikh, and we look forward to the opportunity of welcoming you back next year. Thank you once again for your kind remarks and for choosing our hotel for your stay. Sincerely, Mohamed El Amry General manager

Dear Adel M., Thank you for your wonderful feedback. We are thrilled to hear that you had an excellent experience during your stay, and that our food, staff, and accommodations met your expectations. Your kind words for Mr. Roma, Mr. Ameer, and Mr. Nour will certainly be shared with them, as they strive to provide exceptional service. We look forward to welcoming you back for another memorable visit. Sincerely, Lada Goldobina Guest Experience Manager

Dear Miran A., Thank you for your generous feedback regarding your recent stay at Novotel Sharm El Sheikh. We are delighted to learn that your experience was wonderful and that our reception, rooms, cleanliness, and food exceeded your expectations. It is particularly gratifying to hear that our staff's friendliness and helpfulness contributed to making your stay enjoyable. Your kind words of appreciation for our hospitality and service will be shared with the team, as they strive to provide a memorable experience for every guest. We are thrilled to know that you intend to return and recommend our hotel to others. Such endorsements are invaluable to us and serve as motivation for our continued commitment to excellence. Once again, thank you for your thoughtful review. We look forward to welcoming you back for another exceptional experience in the future. Mohamed El Amry General Manager

Dear Ionut D. M., Thank you very much for taking the time to share your delightful experience at Novotel Sharm El Sheikh. We are genuinely thrilled to hear that you and your family enjoyed your stay with us and that our beautiful location and family room met your expectations. It is always gratifying to know that our guests appreciate the heartfelt hospitality that our dedicated staff provides. Your kind words about the team members, including Head Waiter Amir Khalaf, Restaurant Manager Abdel Sattar, and the chefs, reflect the collective effort we put into ensuring an unforgettable experience for our guests. Your recognition of their hard work will certainly be shared with them, as it motivates us all to continue delivering exceptional service. We are also pleased to learn that you found our resort’s ambiance and facilities to be enjoyable, especially with the picturesque views of the pools and bar area. The loyalty you express after your third visit to Sharm El Sheikh is a testament to the warm and welcoming environment we strive to create. We aim to preserve the genuine Eastern traditions and provide our guests with a unique and memorable experience. Your appreciation for the gifts and warm welcome is also very much valued. We look forward to welcoming you back for a fourth visit and hope to continue to exceed your expectations. Thank you once again for your kind remarks and support. Best Regards, Mohamed El Amry General Manager

Dear Ahmed M., Thank you for your thoughtful feedback regarding food waste at our hotel. We appreciate your concern for sustainability and the impact of food waste. At Novotel Sharm El Sheikh, we continuously strive to minimize waste and are actively exploring partnerships with local organizations to repurpose food. Your insights are valuable, and we encourage such discussions as they help us enhance our practices. Mohamed El Amry General Manager

Dear Abdel F. M. M., Thank you for your kind words regarding your recent stay at Novotel Sharm El Sheikh. We are delighted to hear that you found our hotel comfortable and appreciated the efforts of our kitchen and restaurant staff, particularly Chef Nader. Your feedback is invaluable to us and serves as motivation for our team to continue providing excellent service. Sincerely, M. El Amry General Manager