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Novotel Sharm El Sheikh Hotel 5 stars

Customer review rating 4.7/5 1,189 reviews

ALLSAFE approved hotel

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Novotel Sharm El Sheikh
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+ 32 Services

Hotel extras

  • In the heart of Naama Bay

  • Private beach

  • Free WIFI in public areas

  • Spa and fitness facilities

  • Dedicated kids' club

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Sharm El Sheikh

Naama Bay
46619 sharm el sheikh
egypt

Tel: +20693600172

Fax: (+20)69/3600193

Check-in from 15h00

Check out up to 12h00

  • By plane

    OPHIRA At 12km / 7 miles - Shuttle paying

  • By boat

    FERRY BOAT BETWEEN SHARM EL HURG At 10km / 6.25 miles

GPS :27.914611, 34.331555

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • 4 Restaurants
  • 3 Bars
  • Breakfast
    • Room service Additional charge
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • One Meeting room
  • Business Center
    • Business center with support staff
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 382 rooms
    • 2 rooms for people with reduced mobility
    • 104 family rooms
    • 32 connecting rooms
    • 115 non-smoking rooms
    • 2 floors
  • Languages spoken at the hotel
    • Russian
    • Italian
    • French
    • English
    • German
    • Arabic
  • Lounge
    • Waiting area or lounge
  • Laundry / Valet Services
    • Pressing Additional charge
    • Dry cleaning / Ironing
  • Wi-Fi
    • WiFi in the communal areas
  • Air conditioning
    • Air Conditioning
  • Entertainment
    • Karaoke
  • Reduced mobility Facilities
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Luggage storage
    • Luggage storage
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Limousine
    • Limousine
  • Currency exchange
    • Currency exchange
Access to property
  • Shuttle
    • OPHIRA Additional charge
    • SSH
Well-being
  • Main Pool
    • Outside
    • On site
  • Kids Pool
    • Outside
    • On site
  • Rectangle Pool
    • Outside
    • On site
  • Fun Pool
    • Outside
    • On site
  • Lazy Pool
    • Outside
    • On site
  • Novotel Sharm Fitness Center
    • On site
    • Hammam
    • Massage
    • Sauna room
    • Turkish Steambath
Boutiques/shopping
  • Beauty salon
  • Hairdresser/barber
  • Drugstore/pharmacy
Family
  • Services for children
    • Childrens TV Channels
    • Childrens library
    • Childrens Club for 6 to 12 years
    • Board games available
    • Video game area
    • Childrens Club for 4 to 6 years
    • Outdoor playground for children
    • Indoor playground for children
    • Play area

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 180

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 10 people

Find out more

Our guest reviews for
Novotel Sharm El Sheikh

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

1,189 reviews

TripAdvisor Rating 4.5/5

4,422 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Stay at Novotel

TripAdvisor rating 4.0/5

engysalahmohamedali 15/10/2021 TripAdvisor review

The front desk manager was so helpful , the HK and the bell man was so friendly. One of the beach bar was so tough in his treatment but his colleague save the situation by his quick decision. The room needed to have more plug . The room service food is good .

Dear engy salah mohamed ali, Thank you very much for taking your time to write a review of your experience with, we are delighted to read we were the perfect base for your family during your visit to Sharm El Sheikh We have taken note of your feedback and we will work with our team to better improve the service we offer. We hope we can welcome you back to NovotelSharm El Sheikh in the near future. Best regards, Mohamed El Amry General Manager

Excellent

TripAdvisor rating 5.0/5

Omar f 07/10/2021 TripAdvisor review

Very comfortable with good location Nice hotel with Good location very close to Mashayaa & all activities Housekeeping is very nice team , Beach team & restaurant is very nice breakfast with corporate team Thanks for Mr. Amr For your kind support Regards Omar

Dear Omar, Thank you for this great review of our hotel! All my team joins me to thank you for your nice feedback. Every morning we take the time to share the messages of our guests. Your message is a real source of inspiration and motivation for all of us. We look forward to seeing you again at Novotel Sharm El Sheikh Best regards, Mohamed El Amry General Manager

My best stay in Sharm ever

TripAdvisor rating 5.0/5

mjmurad 14/09/2021 TripAdvisor review

Aside from the hotel furniture is bit old and need to be changed, everything else and specially the staff were perfect. I’d like to thank Islam from the pool bar and the night security (can’t remember his name) for their help in anything we needed.

Dear Guest, Thank you for choosing Novotel Sharm El Sheikh to be a venue of your stay and for taking time to share your valuable review. It is our pleasure to know that we were able to meet your expectations in many ways and we hope that we created a joyful and memorable stay for you. We are looking forward to your return to Novotel Sharm El Sheikh Sincerely, Mohamed El Amry General Manager

Poor service and food

TripAdvisor rating 2.0/5

ljjljj 14/09/2021 TripAdvisor review

We know the area and I thought the property well. When we arrived they had use not at the main property but across the road in the back . The room had no water pressure and the toilet did not flush. It was no where near the gym so we had issues from the start. When we left to go to the dive center the secuirty at the boardwalk gave us major issues with us taking our bag from the hotel. We did speak to the management about the issue of the room, its location and security guard. The management did move use close to the gym which was helpful and apricated. I must say the service in the at breakfast was poor at best and the quality was unacceptable With the acceptation of one or two staff members, the others need training and support. Most did not wear their mask during COVID and when I took pictures they knew there was issues. The restaurant was schedule to open at 6.30 but in five days nothing was ever on time or ready. Not sure I would return to the hotel, not because of the location but more of an issue of poor service. I will not even talk about the bar at the hotel on the other side of the road, but in short when we arrive our room was not ready and two men were working the bar and playing on their phones. It took several minutes to get their attention just to order. Clear not a good start to a week stay. If the service and the quality of the food improved we might reconsider but im sure this is to much to ask.

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Sharm El Sheikh. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohamed El Amry General Manager

Lovely Vacation

Customer review rating 4.5/5

Mohamed S. H. Families - 13/09/2021 Confirmed reviews ALL

It was wonderful to comeback to Novotel Sharm AlShihk again , and enjoy my vacation with my family I'd like to thank all Novotel Sharm team (palm) for thier professional and unique customer service Especially Mr. Ashraf Rabeaa (restaurant) Main Chef Mohamed (restaurant) Chef Ayman (restaurant) Captain Hany (restaurant) Captain Ahmed (restaurant) Mr. Bazoca (entertainment) Diana (entertainment) Ibrahim (house keeping ) Mr. Mohamad (reception) Mr. Roman (public relation) And I'm sure that I'll comeback again to have a memorable and lovely time with my family in Novotel Sharm Just small comment from a loyal customer, it would be much better to have WiFi in Rooms and family suites Thanks and good luck

Dear Mohamed H., We very much appreciate your comments regarding your stay at the Novotel Sharm El Sheikh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed El Amry General Manager

Good Stay

Customer review rating 4.5/5

Kareem G. Families - 11/09/2021 Confirmed reviews ALL

Fast c/in flexibility in c/out testy food - friendly team everywhere, safe for kids and very nice and clean beach. Special thanks to Ahmed from the reservation, Safty from the Front office, Abdel Satar F&B leader, Mr. Ahmed Al Nahas for his nice welcome and professional farewell. See you all soon.

Dear Karim G., We very much appreciate your comments regarding your stay at the Novotel Sharm El Sheikh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed El Amry General Manager

Comfortable accommodation,

TripAdvisor rating 3.0/5

DrMedhat 03/09/2021 TripAdvisor review

Reservation online was easy , though other sites offered more options and sometimes more detailed descriptions. Gate keeper refused to get the taxi inside. Check in was hectic. No special reception for Accor members. Even the receptionist was not aware what were the privileges of Accor or Accor gold. Another senior receptionist denied the possibility of the upgrade of the room; he said the hotel was fully booked, while I tried on my own to try to book extra 7 rooms from both categories; Pool or Garden, they were available. He was simple lying and trying to dispose the guests. Room was simple and needed a lot of attention. Tt seems they are only employing crisis management not applying regular checks for all amenities. The most important was non functioning air conditioner which was disastrous with an outside temperature of 41 centrigrade.. The technician came, opened something from the ceiling, got a very dirty filter, clogged with ice, went cleaned it, air conditioner worked nicely but with very bad gasoline smell!!. Fridge was very old style, with poor cooling and very thick ice around freezer, The technician said nothing can be done, yt would take long time to defrost and clear the ice and would need the house keeping to mop the flooding water that would trickle down. He could not replace. TV channels were limited and a lot of repetition. The only English channel was BBC world but it was tuned without sound. We called for repair; but it stayed mute till last day. You have to master the Russian language to watch the remaining channels. Being garden ground floor, it was expected to have some insects every now and then. Breakfast was very good with a lot of varieties for every taste. Not crowded. Frequent replenish. Fresh juice costs extra 30 Egyptian pounds. Only one pool on the beach wing; was always crowded. No life guard. Needs more attention for cleanliness . Water clarity is not the best, with a lot of floaters in the water when you use snorkels. Many human debris including hairs either in the floor or clearly suspended in water. Sometimes you feel the floor greasy . Definitely, the pool needs a lot of attention. Beach is beautiful, sandy, a lot of spaces for everybody. There's even coral reefs which offers fantastic views and observation. Along with sandy parts suitable for swimming. House keeping is doing a good job , with daily cleaning. He sometimes get short of clean towels, but comes back in an hour or two with the missing items

Dear Mr. Medhat, Thank you for taking the time to tell us about your experience at the Novotel Sharm El Sheikh. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohamed El Amry General Manager

Good 3 nights stay

TripAdvisor rating 3.0/5

80matador 21/07/2021 TripAdvisor review

Good location, smooth check in (quick early check in, welcome drink and room upgrade were all done perfectly and professionally), clean rooms, various facilities and good beach atmosphere (Although Eslam the beach waiter was alone but he really did great job and was so active and friendly) Spa was very good. Food and beverage was below average as staff were not friendly and beach snacks were awful. Dial up Communication from inside the hotel (from the room) or from outside the hotel (Landline and operator) is a mess. Reservation staff needs more info about All Accor benefits and standards.

Dear Guest Thank you for choosing Novotel Sharm El Sheikh to be a venue of your stay and for taking time to share your review. It is our pleasure to know that we were able to meet your expectations in many ways and we hope that we created a joyful and memorable stay for you. We are looking forward to your return to Novotel Sharm El Sheikh Sincerely, Mohamed El Amry General Manager

The best vacation

Customer review rating 5.0/5

Anonymous Solo - 20/07/2021 Confirmed reviews ALL

I would like to thanks guest relation team and reception team for their welcome

Dear Ms. Doaa, We appreciate your comments regarding the stay at the Novotel Sharm El Sheikh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed El Amry General Manager

Near the sea, pool, food

Customer review rating 4.5/5

Z. I. Families - 21/05/2021 Confirmed reviews ALL

It was a wonderful time Cool place to relax Near the beach, there is a swimming pool Very tasty food And cool staff Paradise in the desert Thank you all very much, if possible, I will come back and check this place again

Customer review rating 5.0/5

Anonymous Solo - 24/04/2021 Confirmed reviews ALL

The best vacation

Dear Emin A., We very much appreciate your comments regarding your stay at the Novotel Sharm El Sheikh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed El Amry General Manager
Customer review rating 3.5/5

Lucy Friends - 05/04/2021 Confirmed reviews ALL

Good location, nice facilities (pools and room), friendly and helpful staff, good breakfast (lunch and dinner a bit boring). Not many Covid restrictions in place- which could be a good or bad thing depending on how anxious you feel about it.

Dear Lucy S., We very much appreciate your comments regarding your stay at the Novotel Sharm El Sheikh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed El Amry General Manager

Perfect stay! Would like to come back

Customer review rating 5.0/5

Yuliya K. Families - 08/03/2021 Confirmed reviews ALL

Professional employees made our vacation the best! Will definitely come again!

Dear Yuliya K., We very much appreciate your comments regarding your stay at the Novotel Sharm El Sheikh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed El Amry General Manager

Wonderful hotel for a holiday

Customer review rating 5.0/5

Alexander Solo - 08/03/2021 Confirmed reviews ALL

The choice of Novotel Beach was made by several reasons. The first was that as a participant of ALL program I had been waiting for a guaranteed level of convenience. Others were the positive reputation of the hotel by numerous reviews and its location in Naama Bay. Immediately after booking, long before my arrival, I received by e-mail very informative answers about transfer, accommodation, internet and other things from Hossam Taha Alansari, Reservation Manager at Front Office, and Mohamed Mostafa, Reservation Supervisor of Reservation Department. My arrival was in the night, and it was so pleasant to find some meals and fruits in the room. The room was large enough with two windows/balconies faced to the pool, scene and garden. All hotel facilities are described in other reviews, so I just want to say “Thank you!” to all the managers and staff of the Novotel Beach. Special thanks to Guest Relations managers – Mr. Roma and Alexandra for their support. All staff is very professional, friendly, unobtrusive everywhere – at the beach, in the restaurant, at the SPA and diving club. Animation team works hardly all the day and makes positive mood both for adults and children. The menu in the restaurant is very diverse, and every day of a week has thematic buffet. I had a great time during the stay and really felt like at home. Finally, I would like to express special thanks to the Hotel Manager, Mr. Mohamed El Amry, for a wonderful stay, thank him for the hospitality and wish the prosperity for the Novotel.

Dear Alexander B., We very much appreciate your comments regarding your stay at the Novotel Sharm El Sheikh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed El Amry General Manager

Good stay

Customer review rating 5.0/5

Shawky H. Solo - 03/03/2021 Confirmed reviews ALL

Very good customer service Mr/ Mohamed Abdelhady (front desk) was doing his best to make sure I got the greatest service also Iman at front desk was very helpful smiley with good attitude. For sure I will recommend this place to anyone who is looking for quality services.

Dear Shawky H., We very much appreciate your comments regarding your stay at the Novotel Sharm El Sheikh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed El Amry General Manager

Location and all the friendly sraff

Customer review rating 4.5/5

Stein H. Families - 03/03/2021 Confirmed reviews ALL

Everything is function very well. Everyone of you is all the time doing your best. After being so many times in your Hotel we have got friends among the staff and how you wellcoming us everytime is warming our hearts. One thing we are missing: Ordinary BACON to breakfast (everything else is OK).

Dear Stein H., We very much appreciate your comments regarding your stay at the Novotel Sharm El Sheikh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed El Amry General Manager

My home in Sharm El-Sheikh

Customer review rating 5.0/5

Mohamed R. Friends - 23/02/2021 Confirmed reviews ALL

Everything was excellent as usual, it is not my first time in this hotel and my stay will always be here in Novotel , special thanks for mr. Mohamed the front office Manager for his professionality and his hospitality .

Dear R. F., We very much appreciate your comments regarding your stay at the Novotel Sharm El Sheikh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed El Amry General Manager

Well located and Very Good stay with friendly people

Customer review rating 5.0/5

Ashraf T. S. H. Families - 12/02/2021 Confirmed reviews ALL

I really enjoyed with my stay there with friendly staff and a lot af activities available on beach. Although I was afraid of precautions because covid-19 situations but the hotel was applying very good safety precautions and all the staff wearing face mask all the time.

Dear Taiseer Soliman H., We very much appreciate your comments regarding your stay at the Novotel Sharm El Sheikh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed El Amry General Manager

Excellent experience

Customer review rating 5.0/5

Abdallah Families - 07/02/2021 Confirmed reviews ALL

Awesome

Dear Abdallah M., We very much appreciate your comments regarding your stay at the Novotel Sharm El Sheikh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, M. El Amry General Manager

In general, we had a great vacation !!

TripAdvisor rating 5.0/5

tantetalle Couples - 30/12/2019 TripAdvisor review

Like always we had a terrific time in Novotel Beach in Sharm, there are only two points they have to look for the beds, have to be renewed (housekeepingmanager has to look for it and controle it) and the animation team has to learn english better...thanks for all the people who made this vacation again a terrific time

Dear Guest, We'd like to thank you for choosing Novotel Sharm El Sheikh for your recent stay and for rating the hotel and Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Thank you and Best regards, Sincerely, Mohamed El Amry General manager

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