Mövenpick Sharm El Sheikh 5 stars

Customer review rating (ALL Rating) 4.4/5 380 reviews

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Naama Bay 46619 South Sinai, 46619 SHARM EL SHEIKH, Egypt

Description

Hotel extras

  • 5 private beaches with direct sea access

  • Diving centre

  • Horse stables

  • Wellness Centre

  • Rooms with Sea View

Our accommodation(s)

Hotel location

Mövenpick Sharm El Sheikh

Naama Bay 46619 South Sinai
46619 SHARM EL SHEIKH
Egypt

GPS:27.913761, 34.340279

Telephone
Fax +20 69 3600085

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  380 reviews

TripAdvisor Rating  4.5/5  5,280 reviews

Hotel is 2-3 stars Beach is 5.

TripAdvisor rating 2.0/5

Ilya S Families - TripAdvisor review

It is not 5* Hotel at all. We booked early check in and arrived at 10:00, nothing was prepared. We have been waiting for 40 minutes at the reception. And…. when we go to the room cleaning was in the process. The bed linen was dirty, so we asked to change it. We were 3 persons and room was prepared for 2! Every time you ask for something stuff smiling and doing something wrong. You ask for towels they give you bathrobe. Cleaner ask me every day, do you need cleaning?!? All room stuff is old and shabby. Food - every day the same, nothing to comment more. Every day is a queues in the canteen, for clean plates, omelette, pasta… Only one advantage of this place is beach and sea.

Dear Ilya S, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced during your visit, and we appreciate your candid comments. We are sorry to hear that your early check-in was not properly prepared and that you had to wait at the reception. However , it is worth to mention that the standard check-in is 14:00 and the early check-in is a subject of hotel availability and can not be guaranteed. Regarding the condition of your room, we regret that it did not meet your expectations and that cleanliness was an issue upon your arrival. Please be assured that we take these matters seriously, and we will review our housekeeping procedures to prevent similar occurrences going forward. We also understand how frustrating it can be when requests are not fulfilled correctly. Our staff is trained to assist guests promptly and efficiently, and we will follow up with them to reinforce proper service protocols. As for the dining experience, your feedback will help us evaluate our food services more closely as we aim to enhance our guests' culinary experiences. We are pleased to hear that you enjoyed the beach and sea during your stay. It is indeed one of our highlights, but we recognize there is much more work needed on other fronts. Once again, thank you for bringing these issues to our attention. We value your insights as they help us improve our services. Warm regards,

Customer review rating 2.0/5

Youssef K. Couples - Confirmed reviews ALL

Room service get inside the room while we are sleeping eventhough we are putting dont disturb bag The food buffet wasn’t very good ,only one kind of chicken and one kind of beef which it didn’t meet our expectations as the hotel is quite expensive I came as they told that the hotel have heaters for the piscine which was totally cold so I couldn’t stay for some time swimming and have some fun We went for a night yacht travel and when we came again we told the receptionist that we would like our dinner as we didn’t catch up the buffet and the food was pieces of cheese whick also didn’t met with our expectations with a high reputation of the hotel and is quite expensive and aslo as i went too many expensive hotels and didn’t see a greedy treatment as i had so i would not like to try this experience again with my all rescpect Last but not least we expected to have anything special for who recently married couples and it was very poor cake that came after two days without any decoration

Dear Youssief A., Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced and appreciate your insights, as they are invaluable in helping us improve our services. We regret to hear that our room service did not meet your expectations, particularly with regard to respecting the "Do Not Disturb" sign. This is certainly not the standard we strive for, and we will address this matter with our team to ensure it does not happen again. Additionally, we understand your disappointment with the food options available at our buffet and during your dinner service. We aim to provide a diverse selection of high-quality dishes, and it appears we fell short during your visit. Your comments will be shared with our culinary team for review and improvement. Regarding the heated pool experience, we apologize for any confusion about its temperature. We are committed to providing a comfortable environment for all guests, and we will ensure that this issue is investigated further. We also regret that the special arrangements for newly married couples did not meet your expectations. It is always our intention to celebrate such occasions meaningfully, and we will review how we can enhance this aspect of our service moving forward. Your feedback is crucial in helping us elevate the quality of our offerings. We hope you might consider giving us another opportunity in the future so that we can provide you with an experience more reflective of our hotel's reputation. Thank you once again for sharing your thoughts. Should you wish to discuss this further or have any additional concerns, please feel free to reach out directly. Warm regards,

Solid 4-star experience

TripAdvisor rating 4.0/5

ChiTownCold TripAdvisor review

As an Egyptian-American who has been to Sharm El-Sheikh countless number of times, I feel comfortable writing this review with a proper lens for Americans/Europeans considering a visit to this hotel. While this hotel maybe rated as 5-star for a country like this, it's more of a solid 4-star hotel that could be found "in the West". Really if you want a true 5-star experience in Sharm, you have to pony up for the Four Seasons. We booked 5 rooms for a stay from December 28-31st. The size and grounds of the property itself is beautiful and expansive. It feels like a city unto itself in some ways with a very convenient walkway to Naama Bay. The breakfast buffet and dinner buffet were ABSOLUTELY incredible, with a delicate balance of food that can cater to Westerners, but still had local Egyptian favorites that may beat my mom's home cooking (sorry Enna). I didn't eat at the special Indian restaurant, but the food poolside is a solid. The rooms were fine and functional and the housekeeping staff did a great job keeping everything clean with daily turndown service. The pool was 'heated' but not like a 5-star resort in Mexico or the Caribbean (I consider heated to be basically be bath water to withstand wind and/or temps around 70-degrees). Due to the property being on a hill, if you have small children or parents who have a difficulty walking, this may not be the place for you as getting from the lobby to the first set of elevators requires a ton of stairs. Biggest complaints are: 1) the regimented process of using 2-pool towel cards per room and if you didn't return them, they would charge you for it. Any "luxury hotel" would have eliminated the towel-card; and 2) There isn't a poolside attendant to set up your chair or take orders for food. Instead you have to wait in a relatively long-line to order anything-including those who were drinking alcohol. Not quite the 'beach type' experience you would have at any other 4.5/5 star resort in another country. The main reason why I'm writing this review, however, is to give shout outs to the people who went above and beyond every time we had a request--1) Mazen at the front desk was extremely patient and accommodating in trying to sync up putting 5-rooms on the same floor with 4 of them connecting. 2) Ehab from the breakfast cafe is amazing! He knew the table that we liked, the coffee 9 out of the 11 us ordered every day and really treated us like family. 3) Walid at the Poolside cafe kept his cool when the lines got long and accommodated various requests from children to make the stay just right. 4) Emad seemed to be running both maintenance and housekeeping and did it flawlessly. Always checking in, offering to help with any configuration in the room and asking if we need anything. Like anything in a (semi) 3rd world country, it's the warmth of the people trying to help you is what makes the stay-thank you to 4 guys mentioned above.

Dear ChiTownCold, Thank you for taking the time to share your detailed feedback regarding your recent stay at our hotel. We truly appreciate your insights, especially as a seasoned traveler to Sharm El-Sheikh and someone who can provide a unique perspective. We are delighted to hear that you enjoyed the beautiful grounds of our property, the exceptional breakfast and dinner buffets, and the dedication of our housekeeping staff. It is always gratifying to know that our efforts in maintaining cleanliness and providing quality dining options have made a positive impact on our guests' experiences. Your comments regarding the pool facilities and the towel card system have been duly noted. We strive to provide a luxurious experience, and we understand that certain aspects may not have met your expectations. Please be assured that we are continually reviewing our services to enhance guest satisfaction. We are particularly grateful for your recognition of Mazen, Ehab, Walid, and Emad. It is wonderful to hear how their commitment to service made your stay memorable. We will certainly pass along your kind words to them; they will be thrilled to know their efforts were appreciated. Thank you once again for sharing your thoughts with us. Your feedback is invaluable as it helps us improve our services for future guests. We hope you will consider staying with us again during your next visit to Sharm El-Sheikh. Warm regards,

Good stay

Customer review rating 3.5/5

Mahmoud S. Families - Confirmed reviews ALL

Pros:Nice resort , nice swimming pool and beach with chance to see colorful fishes near coast, CONS: the elevators don’t cover the upper floor , no golf cars , we didn’t get tour during check in

Dear Mahmoud I., Thank you for taking the time to share your feedback regarding your recent stay at our resort. We are pleased to hear that you enjoyed our facilities, particularly the swimming pool and beach, as well as the opportunity to see the vibrant marine life. We sincerely apologize for the inconveniences you experienced during your visit. Your comments regarding the elevator access and lack of golf carts have been duly noted, and we will be reviewing these aspects to enhance our guests' experience. Additionally, we regret that you did not receive a tour during check-in; this is certainly not reflective of our usual standards. Your insights are invaluable in helping us improve our services. We hope to welcome you back in the future and provide an even better experience. Thank you once again for your feedback. Warm regards,

Not A. good value for money which I paid for

Customer review rating 1.0/5

Sam A. Solo - Confirmed reviews ALL

I paid USD $185 to spend A. new years night in Movenpick sharm el sheikh. This is lot of money per Egyptian standards and cost of living yet left the hotel with total disappointment. Pros: - Good location, Center of NAAM Bay. -Great Egyptian hotel staffs. -Not A. big/mega resort. Easy to Navigate -Spacious room with sea view and balcony. -Great yoga and fitness classes. Day care for kids. Cons: -No hot water in shower, my biggest turn-off during winter month. Reported the problem, but nobody showed up to fix the issue. - This resort is on A. hill, not easily walkable to nearby naam bay. One need A. car or taxi to get round and this cost will add up. - only bed and breakfast is included in my room cost of $185. Reception was asking for additional $50 to change my reservation to all inclusive. Total rip off. Reception airport transfer one way price quote was $25. This is another scam, with ride share app one drive one can reach airport for $3 to 4 from this resort. - Access to three divided small beaches from this resort. Beaches are very small and crowded, it can not accommodate more than 25 to 30 people. So if anyone wants to lay down on beach for whole day and relax then be careful on booking this resort during busy season. - Not adults only resort, so kids were running around everywhere from buffet, ambiance and pool.

Dear Sekar A., Thank you for taking the time to share your experience regarding your recent stay at Movenpick Sharm El Sheikh. We appreciate your detailed feedback, as it is invaluable in helping us improve our services and offerings. We are pleased to hear that you enjoyed certain aspects of your stay, such as the location in Naama Bay, the spacious room with A. sea view, and the professionalism of our staff. It is always rewarding to know that our guests recognize the efforts of our team. However, we sincerely apologize for the inconveniences you encountered during your visit. The issues you mentioned regarding hot water availability and accessibility to nearby attractions are certainly not reflective of our standards. Please rest assured that we will address these matters with our maintenance team and management to ensure improvements are made. We also regret any misunderstandings regarding meal plans and transportation costs. Our goal is to provide clear information about all available options so that guests can make informed decisions. Your comments will help us refine this process moving forward. As for the beach facilities, we understand how important A. relaxing environment is during vacation, especially during peak seasons. We will take your feedback into consideration as we evaluate our amenities. Once again, thank you for sharing your thoughts with us. We hope you might consider giving us another opportunity in the future to provide you with A. more enjoyable experience. Best regards,

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Other web-users rate our hotel

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.