Naama Bay Promenade Beach Resort 5 stars

Customer review rating (ALL Rating) 4.6/5 142 reviews

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Naama Bay Promenade Beach Resort - Image 1
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El Salam Road, Naama Bay, 46691 SHARM EL SHEIKH, Egypt

Description

Hotel extras

  • In the heart of Naama Bay

  • Private Sandy Beach

  • Free Wifi in public areas and rooms

  • Heated swimming pool

  • Variety of F&B offerings

Our accommodation(s)

Hotel location

Naama Bay Promenade Beach Resort

El Salam Road, Naama Bay
46691 SHARM EL SHEIKH
Egypt

GPS:27.91587895, 34.33269869567806

Telephone
Fax +20 69 3600188

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  142 reviews

TripAdvisor Rating  4.2/5  1,147 reviews

Certificate of excellence 2024

Hotel Review – Extremely Disappointing First Trip to Egypt

TripAdvisor rating 1.0/5

Nicoli L TripAdvisor review

I booked this hotel for my mother and my godmother, and since it was their first time in Egypt, I truly wanted them to have a pleasant experience. Unfortunately, it turned out to be very disappointing. First of all, the hotel is divided into two separate areas: one in the mountain zone and one on the beach. All the photos online are from the beach area, but the booking specified the mountain area with a garden view, which is misleading. I didn’t choose the all-inclusive option because they had heard that prices in Egypt are very cheap, and since they planned to spend most of the day at the beach, they thought they could simply buy something from the nearby shops or go to a restaurant. For just one tea and a few biscuits, they paid 10€, which is shocking. The nearby shops also don’t offer any fruits or vegetables except mango, only local sweets, and no prices are displayed, which makes everything uncomfortable. Breakfast officially ends at 10 AM, but at 9 AM the staff are already taking everything away. They even replaced their plastic cup with a paper one straight out of their hands, which felt very disrespectful. And because they didn’t have the all-inclusive bracelet, every time they passed through the restaurant area to exit the building, the staff stared at them as if they were thieves, which was humiliating and extremely unpleasant. Because of this pressure, they ended up having to pay 52€ per day to upgrade to all-inclusive. They also tried going to a nicer restaurant in a nearby resort, but that wasn’t allowed — staff immediately checked their bracelet and sent them back. Overall, their first trip to Egypt was stressful instead of enjoyable. The misleading photos, unfriendly attitude, uncomfortable atmosphere, and overpriced nearby shops made the entire experience disappointing. I cannot recommend this hotel.

Nightmare

TripAdvisor rating 2.0/5

Elena O TripAdvisor review

During our stay, it was evident that the property requires substantial renovation. The wing we occupied appears to have gone decades without meaningful upkeep, yet it is marketed in Sweden as a 4‑star hotel; in reality, it doesn’t reach 3 stars, and the section across the main road (away from the sea) would merit at most 2 stars. The room’s plumbing was outdated and the water pressure consistently weak; on one evening it was impossible to shower at all. Food options were meager, the fruit inedible, and cutlery, plates, and napkins were frequently missing in the restaurant. The quality of both drinks and food was poor. When concerns were raised, staff responses were often dismissive or rude. Breakfast on the terrace was not feasible due to flies and large numbers of crows. Tables were not cleaned promptly, and dirty dishes with food scraps could remain for up to 15 minutes, which attracted pests. Overall, this was the worst hotel I have stayed in during 35 years of traveling.

Dear Valued Guest, Many thanks for taking the time to complete review about Naama Bay Promenade Beach Resort. Please accept our sincere apologies that the hotel did not meet your expectations. Comments that we receive will be discussed with the departments concerned and an action plan made to include extra training will be formed to improve that particular service to our guests. All feedback received from our guests is extremely important to us and we take all comments seriously. It is with these comments that we can only improve our service and continue to be committed to providing a high standard of service. We would very much hope to welcome you Naama Bay Promenade Beach Resort again on a future holiday to change the negative impression. Thank you and kind regards, Hotel Management

Land Of Bureaucracy

TripAdvisor rating 1.0/5

Roving17395734923 TripAdvisor review

Our stay at Promenade Beach in Sharm El Sheikh was deeply disappointing. The level of bureaucracy was exhausting, and the staff—especially management—showed a noticeable lack of compassion or flexibility. What was meant to be a special reunion with friends after 25 years was made unnecessarily stressful and unpleasant due to their attitude and poor customer service. Unfortunately, this experience left us with more frustration than memories.

Dear Valued Guest, Many thanks for taking the time to complete review about Naama Bay Promenade Beach Resort. Please accept our sincere apologies that the hotel did not meet your expectations. Comments that we receive will be discussed with the departments concerned and an action plan made to include extra training will be formed to improve that particular service to our guests. All feedback received from our guests is extremely important to us and we take all comments seriously. It is with these comments that we can only improve our service and continue to be committed to providing a high standard of service. We would very much hope to welcome you Naama Bay Promenade Beach Resort again on a future holiday to change the negative impression. Thank you and kind regards, Hotel Management

worst experience

TripAdvisor rating 1.0/5

thel_ty TripAdvisor review

i would never recommend this place to anyone, it is a waste of money.The uploaded pictures are not what you get when you arrive.Worst experience ever with my 8month baby.

Dear Valued Guest, Many thanks for taking the time to complete review about Naama Bay Promenade Beach Resort. Please accept our sincere apologies that the hotel did not meet your expectations. Comments that we receive will be discussed with the departments concerned and an action plan made to include extra training will be formed to improve that particular service to our guests. All feedback received from our guests is extremely important to us and we take all comments seriously. It is with these comments that we can only improve our service and continue to be committed to providing a high standard of service. We would very much hope to welcome you Naama Bay Promenade Beach Resort again on a future holiday to change the negative impression. Thank you and kind regards, Hotel Management

Customer review rating 5.0/5

Nasar T. Families - Confirmed reviews ALL

All team in every department Starting from check inn front disck Restaurant, house keeping Food Swimming pools Each corner has b kind people to serve us I ask you kindly to consider having an elevator To access third floor easily

Dear Nasar T., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that our team made a positive impact during your visit. Your suggestion for an elevator access to the third floor is appreciated and will be taken into consideration for future enhancements. Best regards, Naama Bay Promenade Beach Resort

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Other web-users rate our hotel

  • 560 reviews 9.1/10 Location
  • 662 reviews 6.7/10 Room
  • 1,576 reviews 9/10 Service
  • 17 reviews 9.7/10 WiFi
  • 391 reviews 7.1/10 Cleanliness
  • 102 reviews 8/10 Breakfast
  • 33 reviews 7.2/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.