Naama Bay Promenade Beach Resort 5 stars

Customer review rating (ALL Rating) 4.7/5 146 reviews

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Naama Bay Promenade Beach Resort - Image 1
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El Salam Road, Naama Bay, 46691 SHARM EL SHEIKH, Egypt

Description

Hotel extras

  • In the heart of Naama Bay

  • Private Sandy Beach

  • Free Wifi in public areas and rooms

  • Heated swimming pool

  • Variety of F&B offerings

Our accommodation(s)

Hotel location

Naama Bay Promenade Beach Resort

El Salam Road, Naama Bay
46691 SHARM EL SHEIKH
Egypt

GPS:27.91587895, 34.33269869567806

Telephone
Fax +20 69 3600188

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  146 reviews

TripAdvisor Rating  4.2/5  1,160 reviews

Thanks to animation team

TripAdvisor rating 5.0/5

Valeriia V TripAdvisor review

The hotel definitely deserves 5*. Food was good, animation team was the best! Everyday was super interesting because of events created by them

Dear Valeriia V, Thank you for your kind words regarding our animation team and the food offerings. We are delighted to hear that you found the events engaging and enjoyable during your stay. Your feedback is greatly appreciated, and we hope to welcome you back soon. Best regards, Naama Bay Promenade Beach Resort

The place is made by the people.

TripAdvisor rating 5.0/5

Vacationer721043 TripAdvisor review

I stayed on the “mountain” side over New Year’s Eve. It’s clear that the property is in need of renovation. However, everything works, and above all (which is the real point of this review) a word must be said about the staff. I worked in Sharm for several years in the past, and I know Egyptian hospitality standards from the inside — both the good and the bad. I can honestly say that I did not encounter a single person at the Naama Bay Promenade “Mountain” who was anything less than kind and smiling. We can truly speak of commitment, of a sense of mission. Whatever structural shortcomings the hotel may have are more than compensated for by the staff. Exceptional, every single one of them. A heartfelt thank you to the staff and to the F&B management in particular for the “pharaonic” New Year’s Eve buffet, and special thanks to Mr Waleed and Mr Mohammed at the Front Office: they were SUPERB. If I may allow myself one small remark: I did notice a bit of condescension toward us “across the way” when entering the “beach” side (with the exception of the Front Desk staff there, who were always kind). And considering that we initially wanted to pay an extra to stay on that side, it’s a reminder that one shouldn’t always judge someone’s wallet. In the end, though, we had a wonderful stay at “El Gabel”

Dear Valued Guest, Many thanks for taking the time to complete review about Naama Bay Promenade Beach Resort. All of your kind comments have been shared with the management team and staff and everybody here is delighted to hear how much you enjoyed your holiday experience with us. It is always pleasing to hear that our guests were satisfied with the hotel facilities and service during their vacation. Thank you very much for your review and we look forward to the pleasure of welcoming back soon with our own tradition of warm and friendly hospitality Kind Regards, Hotel Management

poor customer care

TripAdvisor rating 2.0/5

stockmark TripAdvisor review

n.b this review is for the mountain side section of the resort hotel, the beach side section is excellent. The welcome we received on arrival was appaling. Had to lift my own case onto security scanner belt, as staff watching couldnt be bothered. We checked in and were told we could use the restaurant straight away We went to our room left our luggage and went to dine . We had our first course, then were approached by restaurant staff saying we had to pay for our meal. I said this wasnt a problem as we had booked room only. WE started to eat our main course and were then surrounded by 3x staff and restaurant manager demanding we pay immeadiatly. I siad i would have to go to my room to get money, which I did. We were then presented with a bill for $64 . The booking website clearly stated total cost of evening meal and breakfast was $34. So I objected to this and asked to see the hotel manager. I had to go up to main reception, were the manager explained these were not the "proper" prices due to "plus plus". I asked how on earth the price could be double that advertised, he replied government taxes. I disagreed that taxes could double the price and in any case the website had cleary advertised a fixed price. Eventually we agreed on a compramise. I then returned to the dining area to get my desert. I then had my dish removed whilst my spoon was in mid air "restaurant closed now" said waiter. Absolute disgrace and totally unacceptable way to treat guests. Thankfully the day after we were moving to the beach side of the complex

Dear stockmark, Thank you for sharing your feedback regarding your recent experience at our resort. I sincerely apologize for the inconveniences you encountered during your stay, particularly in the mountain side section. It is concerning to hear about the lack of assistance you received upon arrival, as our team is trained to provide a warm and welcoming environment for our guests. I regret that your dining experience did not meet your expectations, especially with the confusion regarding meal pricing. While we strive to communicate our policies clearly, it appears there was a misunderstanding regarding the additional charges. I appreciate your patience in resolving this matter. Furthermore, I am disappointed to learn about the abrupt conclusion of your dining experience. Our aim is to ensure a pleasant atmosphere for all guests, and your feedback will be taken into consideration for future improvements. We hope your time at the beach side section was more enjoyable, and we appreciate your understanding as we work to enhance our services. Best regards, Naama Bay Promenade Beach Resort

Amazing experience, highly recommended

TripAdvisor rating 5.0/5

Shahd E TripAdvisor review

Amazing experience , highly recommended, everything is just perfect , service is amazing , program, food , staff and all facilities

Dear Valued Guest, Many thanks for taking the time to complete review about Naama Bay Promenade Beach Resort. All of your kind comments have been shared with the management team and staff and everybody here is delighted to hear how much you enjoyed your holiday experience with us. It is always pleasing to hear that our guests were satisfied with the hotel facilities and service during their vacation. Thank you very much for your review and we look forward to the pleasure of welcoming back soon with our own tradition of warm and friendly hospitality Kind Regards, Hotel Management

Customer review rating 4.5/5

Adnan A. Families - Confirmed reviews ALL

It was a great experience, and this hotel has one of the kindest and most brilliant people — Mr. Waleed — who handled everything perfectly and helped us throughout the entire journey.

Dear Adnan A., Thank you for your kind words regarding your stay at our resort. We are delighted to hear that Mr. Waleed provided you with exceptional service and contributed to a memorable experience. We appreciate your feedback and hope to welcome you back in the future. Best regards, Naama Bay Promenade Beach Resort

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Other web-users rate our hotel

  • 574 reviews 9.1/10 Location
  • 698 reviews 6.7/10 Room
  • 1,628 reviews 8.9/10 Service
  • 19 reviews 9.5/10 WiFi
  • 415 reviews 6.8/10 Cleanliness
  • 111 reviews 7.1/10 Breakfast
  • 35 reviews 5.7/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.