Swissôtel Sharm El Sheikh All Inclusive Collection

Customer review rating (ALL Rating) 4.5/5 69 reviews

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Naama Bay Sharm El Sheikh, South Sinai, Egypt, 46619 SHARM EL SHEIKH, Egypt

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Our accommodation(s)

Hotel location

Swissôtel Sharm El Sheikh All Inclusive Collection

Naama Bay Sharm El Sheikh, South Sinai, Egypt
46619 SHARM EL SHEIKH
Egypt

GPS:27.915817, 34.329948

Telephone

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  69 reviews

fullfilling experience

Customer review rating 5.0/5

Yasin C. Couples - Confirmed reviews ALL

All the staff we were served by was extremely helpful and welcoming. It's been two days we came back from Sharm El Sheikh and it still feels as if a dream :) Wifey and I are so thankful for turning this holiday into an adventure. Normally, we don't want to visit a place twice as there are countless spots to visit, Swissotel and its staff made us reconsider our decision and we definitely want to visit again :) Special thanks to Ms. Selin, Ms. Reem, Ms. Maria for their assistance and help through our stay as well as to our room cleaning personnel Mahmoud, he did an excellent work and kept our room clean every day. Mr. Eyüp and his colleagues (can't remember their names) at the bars and restaurants made sure everyone is well served, and their attention as well as efforts weren't unnoticable. The personnel at the bars, beach (especially Moustafa) no matter what we asked (drinks, changing spots, replacing our sunbeds, etc.) they were always happy to help and never said "NO". In fact, we never heard "NO" from the staff :) We probably can't thank you enough for this journey :) There might be two things you might want to improve, 1- I found the quality of the coctails served at the bar can be improved to hone your hollistic services. I understand that majority of your guests might not be interested in coctails, or in fact not necessarily interested in high-end drinks, but customers like us, we grasp the joy with such small gestrures and high-end coctails does the job :) 2- Wifey is vegetarian and being one is mostly a hassle in all-inclusive stays, despite the fact that there are a dozen of cold and warm options available. Often times we find ourself hunting for vegetarian options, which restaurant has better selection etc. Time to time we find it hard to identify Even if the food is vegetarian. So labelling the food as vegetarian, gluten free, etc. It would help for those with special needs/requests. Hope to see you again! İlknur & Yasin

Dear Yasin C., We very much appreciate your comments regarding your stay at the Swissôtel Sharm El Sheikh All Inclusive Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

insecurity

Customer review rating 0.5/5

Feras Families - Confirmed reviews ALL

We had a situation that made us feel uncomfortable and annoyed during our stay at this resort, which is that the housekeeping entered without permission using his key, knowing that when we returned from the pool the room was ready and that I did not ask for anything from the reception. I do not know why he came and his purpose. I filed a complaint with the receptionist and he conducted an investigation into the matter and he told me that he would review the cameras and called me back and it was proven that what I said was true, but he only apologized, but I am not completely satisfied.

Dear mhd feras o., Thank you for taking the time to tell us about your experience at the Swissôtel Sharm El Sheikh All Inclusive Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Not the best

Customer review rating 2.5/5

Dina M. Families - Confirmed reviews ALL

Took 2 hours to check in, had a broken balcony door and broken fridge cabinet door on arrival, forgot to bring our luggage and left the bags at the entrance of the hotel in open space where anyone could have taken them. Very unfortunate experience trying to sort all of this out however the stay after this was ok.

Dear Dina M., Thank you for taking the time to tell us about your experience at the Swissôtel Sharm El Sheikh All Inclusive Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

A stay to remember

Customer review rating 4.5/5

Sofia Couples - Confirmed reviews ALL

I came for a stay with my partner, to fully charge your batteries. The estate and design is astonishing and truly 5*. The reception team of both hotels - Swissotel and Adults are wonderful. Of course, in the bigger hotel, there is a sense of people being more drained from a larger amount of clientele and the children. I also noted a big difference with making any changes in the booking via Accor and the hotels sales team. The animation team is fantastic, however, I expected perhaps more activities and also couldn’t find any way to be informed about them, although I asked at the main hotel lobby. Our room was absolutely beautiful, situated in the adults section, The pool was being heated, I just wished we could’ve also used it after sundown ( I believe there was a chlorine being put every night). The TV in the room was useless since you cant connect to any device, but we didn’t feel like we missed much as we had our books and iPad. The staff of that hotel was especially excelling at every single level of hospitality, such as Atef, the hotel reception managers, receptionists, even the pool safety guards. Not to mention the bar and restaurant team - like Mahmoud who managed to find hot chocolate for me at 23:00 at night in a newly opened hotel and prepare it due to my preferences - the amount of milk and sugar. That is true hospitality! The overall food selection quality in the other hotel was a bit surprising to me since I visited some recommended restaurants around the hotel and their menus, and the amount of seafood and meat selection, and the creativity. The locals had was a positive shock and I really really enjoyed trying it. But the selection at the main hotel was quite plain and very repetitive. The hotel beach was also wonderful, and I was really surprised with the amount of sea life. You can observe from that part of the coast. I also believe that they should definitely repair the saunas in the spa As they were literally falling, apart during usage while we were inside. Overall, this was a fantastic stay and experience! I hope you didn’t mind some constructive criticism since we all need it in order to improve.

Dear Sofia, Thank you for sharing your detailed feedback regarding your recent stay with us. We are delighted to hear that you enjoyed the beautiful design, exceptional hospitality from our staff, and the wonderful beach experience. We appreciate your observations regarding the activities offered by our animation team. Your comments about the availability of information will be taken into consideration as we strive to enhance our guest experience. It is also noted that you found the dining options at our main hotel somewhat repetitive; we recognize the importance of variety in our culinary offerings and will reflect on how we can improve this aspect. We sincerely apologize for the issues you encountered with the sauna facilities and the limitations with the pool usage. Your constructive feedback is invaluable in our ongoing efforts to enhance our services and facilities. Thank you once again for your insights, and we hope to welcome you back for another memorable stay. Best regards, Swissôtel Sharm El Sheikh All Inclusive Collection

Great hotel, guest-oriented caring staff, strongly recommended!

Customer review rating 5.0/5

Andrew Families - Confirmed reviews ALL

Fantastic services, facilities, gardens, staff and entertainment/show teams. We will be back!

Dear Mr Andrew, Thank you for your wonderful feedback! We are delighted to hear that you enjoyed our services, facilities, and the dedication of our staff. Your recommendation means a lot to us, and we look forward to welcoming you back in the future. Best regards, Swissôtel Sharm El Sheikh All Inclusive Collection

Other web-users rate our hotel

  • 296 reviews 9.4/10 Location
  • 340 reviews 7.8/10 Room
  • 1,424 reviews 9.5/10 Service
  • 11 reviews 8.6/10 WiFi
  • 736 reviews 9.1/10 Food
  • 294 reviews 8.8/10 Amenities
  • 244 reviews 8.3/10 Cleanliness
  • 205 reviews 8.7/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.