Swissôtel Sharm El Sheikh All Inclusive Collection 5 stars

Customer review rating (ALL Rating) 4.4/5 609 reviews

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Naama Bay Sharm El Sheikh, South Sinai, Egypt, 46619 SHARM EL SHEIKH, Egypt

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Swissôtel Sharm El Sheikh All Inclusive Collection

Naama Bay Sharm El Sheikh, South Sinai, Egypt
46619 SHARM EL SHEIKH
Egypt

GPS:27.915817, 34.329948

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Hotel services

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On site
  • Car park
  • Shuttle
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Room service

Our guest reviews

Our guest reviews

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ALL Rating  4.4/5  609 reviews

Customer review rating 5.0/5

Sjors M. Solo - Confirmed reviews ALL

Just simply amazing.

Sayın Sjors M., Değerli yorumunuz için teşekkür ederiz. Misafirlerimize sunduğumuz deneyimlerin bu kadar etkileyici olduğunu duymak bizleri mutlu etti. Sizi tekrar otelimizde ağırlamayı sabırsızlıkla bekliyoruz. Saygılarımızla, Swissôtel Sharm El Sheikh All Inclusive Collection

Customer review rating 4.0/5

Svitlana T. Families - Confirmed reviews ALL

I like your hotel very much. Nice and polite stuff. Tasty food. Nice rooms.

Dear Svitlana, Thank you for your positive feedback regarding our rooms, staff, and food. We appreciate your comments about the beach bar staff and will take them into consideration as we strive for excellence in our service. Goodbye, and best regards, Swissôtel Sharm El Sheikh All Inclusive Collection.

Customer review rating 5.0/5

Dimitar P. Couples - Confirmed reviews ALL

Beautiful territory, Delicious food, friendly staff, amazing evening entertainment and disco.

Dear Dimitar, Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you found our facilities cozy, enjoyed our culinary offerings, and appreciated the entertainment provided. Your feedback is invaluable to us. Goodbye and best wishes, Swissôtel Sharm El Sheikh All Inclusive Collection

Customer review rating 2.5/5

Ahmet K. Families - Confirmed reviews ALL

This is one of the best hotels to go to with children. However, the boats in the aqua park where children slide are full of holes. They are all glued together. It looks very bad and dangerous. It is still in use. It gives the impression that it is in a 3rd world country, which does not suit this hotel. The aqua park pool for children is filled with grass from the surrounding areas. This section should be separated and carpets should be placed on the floor to prevent children from slipping. One day 2 slides of the aqua park are closed, another day 1 slide is closed, another day different! We come here for our children. You have to get up and queue even to drink water in the main restaurant. 5 minutes queue for water. 5 minutes queue for drinks. Coffee machines are insufficient. I travel all over the world for my job, but this way I don't have to queue for water at dinner. There is no sparkling water in the restaurants and bars. We ask if they have it. Ask the other bar. We ask them, they say it's not available here, ask the main restaurant. This is a shame for such a big hotel chain. We'll be searching all over the hotel for sparkling water :)) We went to the beach by the sea. There, we met someone interested in water sports. We purchased an ATV safari tour there. (Sinai Desert) When we went, the vehicles were so old. It's a miracle they even work. You can barely keep the vehicle on the road. There are three or four newer vehicles, but they don't provide them. I think a hotel this good should work with a better company. Even though water sports and these tours are independent of you, the people or companies representing your hotel as tenants should be of the same quality and safety as you. I paid 50 USD for my child there. Even if I paid 150 USD, it wouldn't change. Just what comes to mind. I don't think writing more makes things better.

Dear Ahmet, Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your positive comments about our location and the suitability of our hotel for families. However, I regret to learn that your experience did not meet the high standards we aspire to uphold. Your concerns regarding the condition of the aqua park facilities and the cleanliness of the children's pool have been duly noted. We strive to provide a safe and enjoyable environment for all our guests, especially children. Additionally, your feedback regarding the wait times in the main restaurant and the availability of sparkling water will be shared with our management team to explore potential improvements in our service. We understand the importance of quality when it comes to activities offered by third-party vendors, and I will ensure that your comments are communicated to the relevant parties for their consideration. Thank you for your insights, and we hope to have the opportunity to welcome you back in the future. Best regards, Swissôtel Sharm El Sheikh All Inclusive Collection

Customer review rating 4.0/5

Ibragim E. Families - Confirmed reviews ALL

The beach was good, small wind, sandy beach, very suitable for kids and seniors. Towels were old and stinky. Room was little bit old, some things didn't work, for example one of lamps in the corridore, sink wasn't functioning well, air conditioner was noisy, however it was acceptable. Personal is friendly, sometimes looked tired, shouted on me few times, had to remind that I'm a guest and they shouldn't treat me that way. Pool water was cold, that was the biggest issue for kids. Food was okay, not that various as I expected, little kinds of fruits, served mango only two times a week, sometimes should stay on a queue to enter the restaurant. Meat was hard to chew, barbeque fish was awful (maybe it's a taste issue). There is a room for further upgrade.

Dear Ibragim, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed the beach and found it suitable for families. However, we regret to learn that several aspects of your experience did not meet your expectations. We acknowledge your comments regarding the condition of the towels and the maintenance issues in your room. While we strive to maintain a high standard of comfort and quality, we recognize that there is room for improvement in these areas. Additionally, we appreciate your observations about the pool temperature and the variety of food options available. Your insights will be taken into consideration as we review our offerings and services. We are also sorry to hear about your interactions with our staff. Our team is trained to provide exceptional service, and we will address your concerns to ensure a more pleasant experience for all guests in the future. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back in the future. Best regards, Swissôtel Sharm El Sheikh All Inclusive Collection

Other web-users rate our hotel

  • 853 reviews 8.8/10 Location
  • 964 reviews 7.7/10 Room
  • 3,928 reviews 9.3/10 Service
  • 21 reviews 9.1/10 WiFi
  • 2,180 reviews 8.7/10 Food
  • 747 reviews 8.8/10 Amenities
  • 700 reviews 7.1/10 Beach
  • 656 reviews 7.8/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.