Swissôtel Sharm El Sheikh All Inclusive Collection 5 stars

Customer review rating (ALL Rating) 4.5/5 1,386 reviews

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Description

Our accommodation(s)

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Room 1

Hotel location

Swissôtel Sharm El Sheikh All Inclusive Collection

Naama Bay Sharm El Sheikh, South Sinai, Egypt
46619 SHARM EL SHEIKH
Egypt

GPS:27.915817, 34.329948

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,386 reviews

Customer review rating 4.0/5

Tobais H. Families - Confirmed reviews ALL

Dear Tobais H., Thank you for taking the time to share your feedback regarding your recent stay at Swissôtel Sharm El Sheikh All Inclusive Collection. We are delighted to hear that you found our hotel lovely and enjoyed the various dining and activity options available. It brings us great joy to know that our staff made you feel welcomed and that you appreciated the care provided during your son's illness. Your recognition of our management, reception, and bar teams is truly heartening. We also take pride in the upkeep of our gardens and the tranquility of our adults-only pool. We appreciate your constructive observations regarding the customer services desk and the evening entertainment. Your insights will be regarded as we continuously strive to enhance our guest experiences. We aim to provide a diverse range of entertainment options, and your feedback about the engagement during live performances is valuable. Thank you once again for your kind comments. We hope to welcome you back in the future for another enjoyable stay. Best regards, Swissôtel Sharm El Sheikh All Inclusive Collection

Customer review rating 2.5/5

Elvira L. Families - Confirmed reviews ALL

Dear Elvira L., Thank you for sharing your feedback regarding your recent experience at our hotel. We sincerely apologize for the discomfort you encountered during your stay. It is our commitment to provide a welcoming environment for all guests, regardless of their nationality. Your observations about service levels are concerning, and we appreciate you bringing them to our attention. We strive to ensure that every guest feels valued and respected, and we will take your comments into consideration as we continuously improve our service standards. Thank you for your insights, and we hope to have the opportunity to welcome you back in the future. Best regards, Swissôtel Sharm El Sheikh All Inclusive Collection

Customer review rating 0.5/5

Mohamed E. Families - Confirmed reviews ALL

Dear Mohamed E., Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely regret that your experience did not meet your expectations and fell short of the standards you have come to appreciate from the Rixos group. We are particularly concerned to hear about your interactions with our Guest Relations staff. Professionalism and courtesy are values we hold in high regard, and it is disappointing to learn that you did not receive the level of service we strive to provide. Your comments about the dining experience and facility capacity will be reviewed, as we continuously seek to enhance our offerings and ensure a comfortable environment for our guests. We appreciate your acknowledgment of the staff in the main building, and we will share your feedback with the relevant teams to ensure the positive aspects are recognized. Your insights are invaluable as we aim to improve our services. We regret that your time with us did not meet your expectations and appreciate your feedback as we work towards enhancing our guest experience. Best regards, Swissôtel Sharm El Sheikh All Inclusive Collection

Customer review rating 4.0/5

Aysel H. Families - Confirmed reviews ALL

Dear Aysel H., Thank you for your feedback regarding your recent stay at Swissôtel Sharm El Sheikh All Inclusive Collection. We are pleased to know that you found our staff and service to be friendly and attentive, ensuring a comfortable experience. We acknowledge your concerns about the availability of snacks between meals and the difficulty in reserving restaurants during your stay. We strive to provide a seamless dining experience and will consider your insights for the future. Additionally, we regret to hear that the dinner offerings did not meet your expectations. Our culinary team is dedicated to providing a diverse range of flavors, and we appreciate your comments as they help us identify areas for improvement. Thank you once again for sharing your thoughts. We hope to welcome you back in the future for an even more enjoyable experience. Best regards, Swissôtel Sharm El Sheikh All Inclusive Collection

Customer review rating 5.0/5

Mohamed Y. Families - Confirmed reviews ALL

Dear Mohamed y., Thank you for your wonderful feedback. We are thrilled to hear that you had an amazing experience and appreciated the efforts of our guest relations and housekeeping teams. Your kind words inspire us to maintain our high standards of service. Best regards, Swissôtel Sharm El Sheikh All Inclusive Collection

Other web-users rate our hotel

  • 1,226 reviews 9/10 Location
  • 1,788 reviews 8.5/10 Room
  • 6,741 reviews 9.5/10 Service
  • 25 reviews 9.5/10 WiFi
  • 3,224 reviews 8.8/10 Food
  • 1,253 reviews 9/10 Amenities
  • 1,199 reviews 8.7/10 Cleanliness
  • 961 reviews 6.5/10 Beach

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