Swissôtel Sharm El Sheikh All Inclusive Collection 5 stars

Customer review rating (ALL Rating) 4.4/5 749 reviews

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Description

Our accommodation(s)

Hotel location

Swissôtel Sharm El Sheikh All Inclusive Collection

Naama Bay Sharm El Sheikh, South Sinai, Egypt
46619 SHARM EL SHEIKH
Egypt

GPS:27.915817, 34.329948

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  749 reviews

Customer review rating 4.5/5

Agris G. Families - Confirmed reviews ALL

Very understanding and welcoming staff

Dear Agris G., Thank you for your kind words regarding your recent stay with us. We are pleased to hear that you found our staff to be welcoming and accommodating, and that you enjoyed a comfortable experience. Your feedback is greatly appreciated. Best regards, Swissôtel Sharm El Sheikh All Inclusive Collection

Customer review rating 4.0/5

Filippo M. B. Families - Confirmed reviews ALL

Our family had a more than pleasant stay at the resort, and overall the experience was very positive. The services were excellent, and what truly made the difference was the staff: from the housekeeping team to the hotel staff, everyone was professional, helpful, and genuinely empathetic. They were always present, attentive to our needs, and made us feel well looked after throughout our stay. From this point of view, we were very satisfied as a family. The only aspect we would like to point out concerns the food. As an Italian family, although we generally ate well, we felt that both the buffet restaurant and the à la carte restaurants did not fully meet the expectations of a 5-star hotel, especially in terms of flavors and menu options that reflect Mediterranean tastes. The quality was acceptable, but the cuisine did not fully align with what we are used to. Overall, it was a very enjoyable stay, thanks above all to the excellent service and the outstanding attention of the staff.

Dear Filippo m. b., Thank you for sharing your feedback regarding your recent stay with us at Swissôtel Sharm El Sheikh All Inclusive Collection. We are delighted to hear that your family had a pleasant experience and that our staff's dedication made a positive impact on your visit. Your commendation of our team's professionalism and attentiveness is greatly appreciated. We acknowledge your comments regarding the culinary offerings at our restaurants. While we aim to provide a diverse array of dining options, we understand that our cuisine may not always align perfectly with every guest's expectations. Your insights regarding the flavors and menu options reflecting Mediterranean tastes are valuable to us, and we will take them into consideration as we strive to enhance our dining experience. We appreciate your kind words and hope to welcome you back to our resort in the future for another enjoyable stay. Goodbye, Swissôtel Sharm El Sheikh All Inclusive Collection

Customer review rating 0.5/5

Oksana S. Families - Confirmed reviews ALL

The hotel is new and visually beautiful. Room cleaning was good, and the shuttle bus service was frequent and always on time. Unfortunately, these positives do not compensate for serious management and service issues. Birthday VIP Lounge Incident (28.12) I reserved a VIP Lounge in the morning with bartender Karim and reconfirmed it again at 14:00. In the evening, all VIP lounges were occupied. My wife and her mother were extremely upset and crying. Administrator Mohamed Maher briefly seated us in a VIP Lounge “for the owner,” then asked us to leave after 10 minutes because the owner did not allow guests there. We were moved to regular seats near the stage, offered champagne and fruit, but refused shisha (I had to pay for it myself). By the time this was done, the show was already over. This completely ruined an important family celebration. Other Issues • Pool area: Far too few sunbeds. After lunch, it’s almost impossible to find a place. • Main restaurant: Food is repetitive, and during peak hours there are not enough tables. • Aquapark: Water was extremely cold in December and unusable. • Staff behavior: At the bar, after saying “thank you,” we were told: “You can’t put thank you in my pocket.” Completely unacceptable. • New Year’s Eve: Very uncomfortable chairs. We requested a chair for our grandmother, but guests from another table took it, and we had to argue to get it back, ruining the evening. Food Poisoning & Guest Relations (01.01) After the New Year’s banquet, our aunt had 4–5 vomiting episodes. We strongly suspect undercooked lobster due to the kitchen rushing. Guest Relations (Elsa) initially refused a free doctor, calling it an “individual case.” Only after asking for the complaint book did they agree to provide a doctor. Conclusion This hotel is overloaded and lacks experience. Management prioritizes occupancy over guest comfort, safety, and basic respect. Overbooking, poor organization, and refusal to take responsibility are serious issues. The hotel is not ready to provide quality service at this level.

Dear Oksana S., Thank you for taking the time to share your experience with us. We appreciate your positive remarks regarding the hotel’s aesthetics and the performance of our housekeeping and shuttle service. However, I regret to hear that your stay was marred by several issues that fell short of your expectations. I sincerely apologize for the inconvenience you faced regarding the VIP Lounge reservation, which understandably impacted your family's celebration. Additionally, I acknowledge your concerns about the availability of sunbeds in the pool area, the dining experience in our main restaurant, and the temperature of the water in the aquapark. We strive to provide a comfortable environment for all guests, and your feedback is invaluable in helping us improve. The reported incidents involving our staff and the unfortunate situation regarding your aunt's health are concerning. I assure you that your comments will be addressed with the management team for further review. We take guest safety and satisfaction seriously. Thank you once again for your feedback. We hope to have the opportunity to welcome you back in the future for a more pleasant experience. Best regards, Swissôtel Sharm El Sheikh All Inclusive Collection

Customer review rating 5.0/5

Valeriya M. Friends - Confirmed reviews ALL

It was a great time, great new year night, I will recommend the hotel to my friends.

Уважаемая Валерия Масленникова, Благодарим Вас за положительный отзыв. Мы рады, что Вы провели замечательное время во время новогодней ночи и планируете рекомендовать наш отель друзьям. Ваши слова вдохновляют нашу команду продолжать предоставлять высокий уровень сервиса. С уважением, Swissôtel Sharm El Sheikh All Inclusive Collection

Customer review rating 2.0/5

Ulugbek B. Families - Confirmed reviews ALL

Hotel is very old, rooms are old as well, not cleaned well, even though i have tipped housekeepers. Food is also not good, staff were rude. Pools for kids are not heated, dirty. Overall it is a 2 star hotel not 5 star.

Dear Ulugbek B., Thank you for sharing your feedback. I regret to learn that your experience did not meet your expectations regarding the accommodation, dining, and service quality. Your comments have been noted, and we will continue to strive for improvements in these areas. Best regards, Swissôtel Sharm El Sheikh All Inclusive Collection

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