Rixos Premium Seagate 5 stars

Customer review rating (ALL Rating) 4.7/5 1,782 reviews

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Description

Hotel extras

  • Aquaventure Park

  • Largest Spa in Egypt

  • Upscale Suites & Villas

  • Most preferred family and kid-friendly hotel in Sharm el-Sheikh

Our accommodation(s)

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Hotel location

Rixos Premium Seagate

South Sinai, Nabq Bay
46628 SHARM EL SHEIKH
Egypt

GPS:28.0382366483, 34.4313179836

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  1,782 reviews

Customer review rating 5.0/5

Shazia A. Families - Confirmed reviews ALL

We only stayed 2 nights at this hotel but we're blown away at the quality of the hotel the rooms the way its organised and the staff It was a short stay but we will definitely stay again the next time we visit The aqua park was great for the kids I loved the little extra touches such as slippers and bathrobes for the kids-so cute!

Dear Shazia A., Thank you for your kind words about your recent stay at Rixos Premium Seagate. We are delighted to hear that you enjoyed the quality of our hotel, the organization of the rooms, and the attentive service provided by our staff. It is wonderful that your children had a great time at the aqua park, and we are pleased that you appreciated the thoughtful amenities we offer for our younger guests. We look forward to welcoming you back on your next visit. Best regards, Rixos Premium Seagate

Customer review rating 5.0/5

Joanna A. Families - Confirmed reviews ALL

Lovely hotel, wonderful staff

Dear Joanna A., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed your time at our hotel and appreciated our staff's efforts. Your feedback is truly valued, and we look forward to welcoming you back in the future. Best regards, Rixos Premium Seagate

Customer review rating 5.0/5

Nathan A. Families - Confirmed reviews ALL

A fantastic hotel - has everything you need! Great restaurants, great entertainment for everyone. Pools were brilliant, kids loved aqua park and also the daily walk along the jetty to spot fish, with the amazing reef at the end - our daughter (eight) has always been nervous in the sea but this was a great experience for her! Our room was looked after fantastically well by Gamal, who made some beautiful towel animals that the kids enjoyed coming back to every day.

Dear Nathan A., Thank you for sharing your delightful experience at Rixos Premium Seagate. We are thrilled to hear that your family holiday was fantastic and that our facilities, including the restaurants and entertainment, met your expectations. It is especially heartwarming to learn that your daughter enjoyed her time at the aqua park and the jetty, making lasting memories. We appreciate your kind words about Gamal's exceptional service in maintaining your room and creating joyful towel animals for your children. Your feedback motivates our team to continue delivering memorable experiences for all our guests. Best regards, Rixos Premium Seagate

Customer review rating 2.0/5

Fung-ying H. Families - Confirmed reviews ALL

Since I keep receiving emails asking how my experience was, here is the truth: I did not have a good time. We reserved an Aqua room specifically to avoid the noise from the evening entertainment, but we were given a room at the main site instead. At check-in, we were assigned to Building 17, which is very close to a stage. I immediately asked the receptionist if it would be loud at night. He assured me, "All the entertainment will happen at the stage near the sea, not this one. It will not be noisy at all." While we liked the convenience of the location, we are furious that we were deliberately lied to. The music went on until 11:30 PM. My son had a terrible case of food poisoning and was lying in bed, completely unable to fall asleep because it WAS noisy. If we had chosen this room, we would have accepted the consequences—but we didn't. I explicitly raised my concerns and was completely deceived.

Dear Fung-Ying H., Thank you for sharing your feedback regarding your recent stay with us. We sincerely regret to hear about the inconvenience you experienced with your room assignment and the noise disturbance during your visit. It is our priority to ensure that our guests receive the accommodations they have selected, and I understand how disappointing it must have been to be placed in a location that did not meet your expectations. We would also like to express my concern regarding your son's illness. Health and comfort are paramount, and it is disheartening to learn that he was affected during your stay. Your experience at check-in is important to us, and we assure you that your comments will be taken into consideration as we work to improve our service standards. We appreciate your feedback, as it helps us identify areas for improvement. Thank you for your understanding, and we hope you might consider staying with us again in the future. Best regards, Rixos Premium Seagate

Customer review rating 5.0/5

Afzan M. Families - Confirmed reviews ALL

Great service and friendly staff. Nice food, amazing clean hotel, restaurants and aqua park

Dear Afzan M., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our service, facilities, and cleanliness. Your positive feedback inspires our team to continue delivering exceptional experiences. Best regards, Rixos Premium Seagate

Other web-users rate our hotel

  • 2,743 reviews 9.5/10 Location
  • 2,035 reviews 8.5/10 Room
  • 15,285 reviews 9.7/10 Service
  • 32 reviews 7.7/10 WiFi
  • 8,506 reviews 9.6/10 Food
  • 2,194 reviews 9.3/10 Vibe
  • 2,066 reviews 9.2/10 Amenities
  • 2,027 reviews 9.5/10 Bar

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