Rixos Premium Seagate 5 stars

Customer review rating (ALL Rating) 4.7/5 1,777 reviews

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Description

Hotel extras

  • Aquaventure Park

  • Largest Spa in Egypt

  • Upscale Suites & Villas

  • Most preferred family and kid-friendly hotel in Sharm el-Sheikh

Our accommodation(s)

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Hotel location

Rixos Premium Seagate

South Sinai, Nabq Bay
46628 SHARM EL SHEIKH
Egypt

GPS:28.0382366483, 34.4313179836

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,777 reviews

Customer review rating 4.5/5

Maher A. Business - Confirmed reviews ALL

Great staff - good location - well maintained

Dear Maher A., Thank you for your positive feedback regarding your recent stay at Rixos Premium Seagate. We are delighted to hear that you found our staff to be helpful, the location convenient, and our facilities well maintained. Your satisfaction is our priority. Goodbye, Rixos Premium Seagate

Customer review rating 4.5/5

Ivan K. Families - Confirmed reviews ALL

Delicious food, friendly service. Only one moment a bit disappointed me. It was my wife’s Happy Birthday. We booked a table in the Salt restaurant for the celebration for 9 people by the guest relation. But it was only 7 places when we came. The stuff added table and chairs - no problem, thanks for that. There was only one decoration on the table a red rag, it will be better without anything then this. What was really amazing it’s a fire show in Rixos Radamis before concert and a disco after the concert of Lara Fabian. Especially we liked Japanese restaurant. We’re lucky because nobody was there and the chef did a great show only for us! Rixos Premium Seagate is our regular place to stay. We will definitely go back.

Dear Ivan K., Thank you for taking the time to share your experience at Rixos Premium Seagate. We are delighted to hear that you enjoyed the high level of comfort, delicious food, and friendly service during your stay. It is truly heartwarming to know that you consider our hotel your regular place to stay. We sincerely apologize for the oversight regarding the table reservation for your wife’s birthday celebration at the Salt restaurant. While we strive to provide a seamless experience for our guests, we regret that we did not meet your expectations in this instance. Your feedback regarding the table decoration is appreciated, and we will certainly take it into consideration as we continue to enhance our services. We are thrilled that you enjoyed the fire show and the Japanese restaurant experience. Thank you once again for your valuable feedback. We look forward to welcoming you back in the future. Best regards, Rixos Premium Seagate

Customer review rating 4.0/5

Roberts E. Families - Confirmed reviews ALL

The hotel has very friendly staff and a very beautifully decorated environment (environment). Compared to the outside, the room was very outdated and dirty (in the corners) Which does not meet the standards of a high-class hotel at all. The kids club was boring when there were no events. I really liked the opportunity to visit the hotel restaurants, although some of them were disappointing, but a very interesting concept that you don't have to eat bistro all the time.

Dear Mr. E., Thank you for your kind words regarding our beautiful environment and friendly staff. We are pleased that you appreciated the opportunity to explore our diverse dining options. However, I regret that your room did not meet your expectations in terms of cleanliness and modernity. Additionally, your feedback regarding the kids club activities is noted, as we strive to enhance our offerings for younger guests. Your insights are invaluable as we continuously work to improve our services. Thank you for your review, and we hope to welcome you back in the future. Best regards, Rixos Premium Seagate

Customer review rating 4.5/5

Fahad S. Business - Confirmed reviews ALL

Overall, the experience was great, and the service from all staff members was excellent. I just have a small comment regarding the food — the hygiene practices were fairly good, but there is room for further improvement.

Dear Fahad S., Thank you for your positive feedback regarding your overall experience and our staff's service. We appreciate your comments on hygiene practices in our food service and will certainly take them into consideration as we continually strive for improvement. Best regards, Rixos Premium Seagate

Customer review rating 5.0/5

Metehan D. Couples - Confirmed reviews ALL

We stayed at Rixos Premium Seagate for our honeymoon. Everything—from the food and activities to the rooms and drinks—was absolutely perfect. I would especially like to thank Ahmet Jomaa (our waiter at the entertainment pool), and Yesi and Tarek from the entertainment team. They were incredibly friendly and helpful. In fact, all of the staff were very welcoming. If I had one suggestion, the cocktails could be improved. We tried the Salt and Epicure restaurants; I personally enjoyed Salt, while my wife preferred Epicure. The chef at the Turquoise restaurant constantly checked in on us to ensure everything was okay, which was a very kind gesture. The temperature of the entertainment pool was great; we never felt cold. Unfortunately, the jetty was closed for maintenance during our first 3-4 days, but that was okay. We had a wonderful time!"

Dear Metehan D., Thank you for taking the time to share your feedback regarding your recent honeymoon stay at Rixos Premium Seagate. We are delighted to hear that you had an excellent holiday and that our team, particularly Ahmet, Yesi, and Tarek, contributed to your enjoyable experience. Your kind words about their friendliness and helpfulness will surely be passed on to them. We appreciate your suggestions regarding the cocktails and will take them into consideration as we continuously strive to enhance our offerings. It is also heartening to learn that you enjoyed dining at both Salt and Epicure, as well as receiving attentive service from our chef at Turquoise. We apologize for the inconvenience caused by the jetty closure during your initial days. Maintenance is occasionally necessary to ensure the safety and quality of our facilities. We are glad that this did not diminish your overall experience. Thank you once again for your valuable feedback, and we hope to welcome you back for another wonderful stay in the future. Best regards, Rixos Premium Seagate

Other web-users rate our hotel

  • 2,710 reviews 9.5/10 Location
  • 1,930 reviews 8.2/10 Room
  • 15,161 reviews 9.7/10 Service
  • 34 reviews 7.6/10 WiFi
  • 9,062 reviews 9.7/10 Food
  • 2,060 reviews 9.3/10 Vibe
  • 1,952 reviews 9.2/10 Amenities
  • 1,939 reviews 9.5/10 Bar

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