Rixos Premium Seagate Hotel 5 stars

The whole family from grandchildren to grandmother have enjoyed the facilities , the animation and water park and definitely the food and beverage.

It was a very nice stay at RIXOS. We enjoyed the hotel facilities and services. Upon arrival, we were upgraded to a junior suite, which was very spacious and comfy for a family with 2 kids. Our stay was all inclusive. The hotel offers the best all-inclusive service with variety of food and beverage with good quality and taste. Overall, we were very satisfied with the stay and we will always make RIXOS hotel on our list in any future vacation.

The title of the review is totally meaningful. We are big family 5 rooms and 18 pax ! And she took care of all of our family members She made a surprise for our little daughter and she was super happy with nice cake and celebration Everything was great and nice but she was the best for us

All things are very good Thanks

Dear Rixos Seagate, We have been very disappointed with our stay in your resort. A lot of services haven been promised to us, but few of them have been respected. For example in your alcohol drink menu you have Hendricks Gin, and other Premium drinks, but nowhere it is written that you serve it only at lobby bar. This is like a trick, to atttract people. I have selected your hotel, only because of your good alcool menu, and food selection. Food selection was very poor also. Only on 1st of January, you served in the bufet restaurant a good selection, that should be normal for a RIXOS resort. On our first day, we wanted to reserve a table at a la carte restaurant, at the people told us that it is not possible because system is closing at 16:00, and we wanted to reserve at 16:05. A 5 minutes delay, should be not excuse for a 5 star resort. I know that you will say due to the COVID-19 regulations, but always the a la carte restaurants where empty. New Years Eve Party was canceled, and you where aware of the fact that it is canceled since 20th of December. I would have canceled my trip, if I would have know this information. I will not further recommend you hotel. Best regards, Raul O.

Entertaining and the Quality of everything is A+

very good!

We had a lovely stay. The two main unpleasant experiences were a smell in the bathroom which they didn’t they didn’t seem to be able to get rid of. We were offered another room which never seemed to materialise and we didn’t insist of because we rather liked the location of our room. Secondly we invited our friends over who were diplomats for a meal and they were denied the opportunity of paying the supplementary fee by the manager who did so rather rudely - in her manner of speaking and was very dismissive stating “ I do not make the rules”. Not the kind of customer service we have become accustomed to having just checked out of the Four seasons to come to Rixos. My encounter with her wasn’t a pleasant one it was rather shocking. The Rixos head office told my friend over the phone that she would apologise to me for not allowing the diplomats to dine with us which she never did. In terms of customer service and the way we were treated by the entire hotel staff, it was very good except for the manager. I believe she should be made aware of it and I’m certain that she would remember us as we were the only people of West African decent in the entire resort!

It was amazing :location ,food,animation team,room was clean and perfect

All inclusive package was good in terms of quantities and in restaurants but not in the buffet. The room was uncomfortable

The 4 days we spend in this hotel were excellent! At the beginning we did not want an all inclusive hotel as the food could be disappointing but this time was different. The buffet restaurant was giant and yummy. The nights we ate in the restaurants à la carte (of course inclusive in the price) were impressing - the service was Wow, the food and the ambiance were amazing. My kid spent the best of his holidays in the kids club thanks to the activities, the pool and especially Khouloud who made this happen:)

Over all, It was a very good stay except : 1-night show, it was very boring. about 50% of the guests were Arabic speakers. we have requested more than 1 time to have a fair between the songs with no response!. moreover, all the songs were repeated in the same order everyday. 2-rooms and toilets painting in need to be review. 3-in Aqua park the most funnest slides were out of service during our stay!. I do not think that the value for money this time was good at all. wish you all the best, :)

When we arrived it took the hotel over one hour to check in even we arrived after 2 p.m The bed mattress was uncomfortable Mosquito all around the hotel especially in the could not have a good sleep The food quality not as good as usual It the bellman 25 minutes to get my bags from the room

A lovely long weekend vscation

Overall satisfied