Rixos Radamis Sharm El Sheikh 5 stars

Customer review rating (ALL Rating) 4.3/5 802 reviews

Rixos Radamis Sharm El Sheikh - Image 1
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Nabq Bay Sharm El Sheikh, 46619 SHARM EL SHEIKH, Egypt

Description

Hotel extras

  • Varied Dining

  • Ideal For Families

  • Facilities & Activities

  • Convention Center

Our accommodation(s)

Hotel location

Rixos Radamis Sharm El Sheikh

Nabq Bay Sharm El Sheikh
46619 SHARM EL SHEIKH
Egypt

GPS:28.007392215954837, 34.427579167889725

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Bar

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  802 reviews

Customer review rating 2.5/5

Anas E. S. Families - Confirmed reviews ALL

My stay covered two properties: one night at Rixos Radamis on December 25 and a longer stay at Rixos Premium Seagate from December 26 to January 2. I was traveling with my parents, both elderly and with reduced mobility, which made organization and efficiency especially important. Both hotels are visually impressive, modern and luxurious, and many members of staff are genuinely kind, polite and willing to help. However, the overall experience was severely affected by major internal coordination, management and follow up issues that are not acceptable for resorts positioned at the highest luxury level. At Rixos Radamis, despite informing the hotel in advance of our arrival time, our rooms were not ready when we arrived around 6:30 PM. We waited almost two hours to receive our rooms. One of the rooms was in very poor condition and extremely dirty, requiring a room change. I had requested adjacent rooms in advance to assist my parents, but after the change this request was not fulfilled. Although the rooms were on the same floor, they were located at opposite ends, creating unnecessary inconvenience. The first evening highlighted serious logistical problems. The resort is very large, yet there are not enough buggies to transport guests efficiently. There is no clear queue or priority system, which leads to constant disorder. Access to dining was slow, with long waiting times and limited options. À la carte restaurants required reservations at least one week in advance, which was never communicated beforehand. Returning to the rooms took approximately 40 minutes due to a lack of available buggies, which was especially difficult for my parents. Due to these issues, I decided to change hotels and move to Rixos Premium Seagate, having booked directly through the official Rixos website via All Accor and paying a higher rate. The change process was extremely poorly handled. I was told it needed to be approved by a manager, yet the following morning I waited more than four hours without ever being able to speak to the manager. Only after repeated complaints did the guest relations team intervene. I would like to acknowledge the support of Ms. Aslma, whose professionalism and effort were key in resolving the transfer. The most serious problems occurred with billing, refunds and documentation. I was informed that the refund from Rixos Radamis would take up to one week and that I would need to pay again at Rixos Premium Seagate. Upon arrival, I was charged for the full stay from December 25 to January 2, with the understanding that the previous hotel would refund the corresponding amount, except for the first night. As of January 6, 2026, I have not received any refund. I have sent multiple emails, raised the issue several times during my stay, and was repeatedly told not to worry. Despite this, there has been no resolution. I also requested company invoices for all payments and the transfer of loyalty points. I provided payment confirmations, booking references and full company details. To date, I have received neither the refunds nor the invoices, nor any written response to my follow up communications. After returning to Madrid, I found there is no easy or direct communication channel other than international phone numbers and unanswered emails. This lack of post stay support is extremely disappointing. In summary, while the physical product and many staff members meet luxury expectations, the internal processes, inter department coordination, billing management, and after sales follow up fall far below the standards expected of a five star resort, especially at this price level. What should have been a relaxing family holiday became many hours of stress and administrative effort. I strongly recommend a thorough review of guest services workflows, management accountability, and post stay communication to avoid similar situations in the future.

Customer review rating 5.0/5

Bora E. Couples - Confirmed reviews ALL

From the reception till the end people were perfect,food great entertainment great .We enjoyed our stay outmost.

Customer review rating 4.5/5

Artem G. Families - Confirmed reviews ALL

Everything was amazing: food, facilities, rooms, beach. One thing though, the light control panel in the room always remained lit up during the night, which significantly disrupted the sleep. Other than that, best hotel I’ve been to

Customer review rating 5.0/5

Adnan M. Families - Confirmed reviews ALL

everything is excellent but the food could be better with more options (the buffet)

Customer review rating 5.0/5

Ali N. Families - Confirmed reviews ALL

Our stay was great, Great restaurants and good service. Clean rooms.

Other web-users rate our hotel

  • 1,533 reviews 9/10 Location
  • 1,168 reviews 8.3/10 Room
  • 5,530 reviews 9/10 Service
  • 22 reviews 8.2/10 WiFi
  • 4,002 reviews 9.1/10 Food
  • 970 reviews 9.6/10 Vibe
  • 714 reviews 7.9/10 Cleanliness
  • 320 reviews 8.6/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.