Rixos Radamis Sharm El Sheikh 5 stars

Customer review rating (ALL Rating) 4.5/5 98 reviews

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Description

Our accommodation(s)

Hotel location

Rixos Radamis Sharm El Sheikh

Nabq Bay Sharm El Sheikh
46619 SHARM EL SHEIKH
Egypt

GPS:28.007392215954837, 34.427579167889725

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Bar

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  98 reviews

AMAZING HOTEL

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

The best hotel in Sharm El Sheikh

Dear Mohamed S., We very much appreciate your comments regarding your stay at the Rixos Radamis Sharm El Sheikh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

There is a lot to improve

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

It wasn’t great. At all. Service was poor. No special gesture as requested. Resort was too full and staff were overwhelmed No special treatment for returning loyal rixos guests

Dear Hanna P., Thank you for taking the time to tell us about your experience at the Rixos Radamis Sharm El Sheikh. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Rixos Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Nice stay

Customer review rating 4.5/5

Rochel Families - Confirmed reviews ALL

Even if we didn't get the wine bottle in the room which should have been included in our package, the stay was really nice. The people from the reception were all eager to help and kind, people working at the restaurant were also helpful. We really enjoyed our stay at Rixos Radamis. Maybe we missed the information where to find it but it should have been easy for us if we could get the map of the resort and the list of the activities when checking in, we tried to use the qr code given in the instructions letter but it didn't really help. Our stay at Rixos Radamis was enjoyable and great, we would definitely go back and return at Rixos Radamis.

Dear Rochel R., We very much appreciate your comments regarding your stay at the Rixos Radamis Sharm El Sheikh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 2.0/5

Mohamed G. Families - Confirmed reviews ALL

During my recent stay at your hotel, I experienced several issues that negatively impacted my experience: 1. Delayed Check-In: My check-in was delayed by 1 hour, disrupting my planned schedule. 2. Delayed Check-Out: The check-out process was delayed by 45 minutes, causing further inconvenience. These delays were frustrating and did not meet the standards I have come to expect from your brand. Given the inconvenience caused, I would like to forward some remarks and proposals to ensure improvement in service quality and staff training at your property. I have been a loyal guest of Rixos Hotels for over 11 years, consistently enjoying the exceptional service and warm hospitality that set your facilities apart. However, during this visit, I was disappointed to find that the usual high standards were not met. Here are my specific recommendations: 1. Communication Among Staff: Clear and effective communication is essential. Staff should ensure that their communication with each other and guests is professional and minimizes misunderstandings. 2. Friendliness Towards Customers: While friendliness is appreciated, I noticed instances where some staff members were overly casual with guests. Striking a balance between friendliness and professionalism is key to maintaining the premium experience Rixos Hotels are known for. I provide this feedback with the hope that it will help maintain the high reputation Rixos Hotels have built over the years. I trust your management team will take the necessary steps to address these areas and implement improvements that enhance guest satisfaction and service quality. For reference, I have previously communicated with the hotel directly regarding this issue. Please find the details of my initial email below: Thank you for taking the time to consider my feedback. I look forward to seeing these improvements during my next visit. Please feel free to contact me if further details or discussion are required. Warm regards, Mohamed G. mohamedaet&yahoo.com 30…983B W Rixos Radamis Sharm El Sheikh Room 4111 From date 25/12 to 28/12

Dear Mohamed G., Thank you for taking the time to tell us about your experience at the Rixos Radamis Sharm El Sheikh. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Rixos Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Incredible holiday

Customer review rating 5.0/5

Salim A. Families - Confirmed reviews ALL

This has been the second Time this year that we visit rixos radamis(one week each time)it is one of the most amazing hotel from its location to its services and much more.First a big thanks to Mr mohamad antar the reservation manager for his selection to our suite next to the pool and which is near to everything we wanted plus the cleanliness in our suite which we consider fancy and wonderful. A huge shout out to the entertainment team ( Ahmed,nabila and fifty)for their amazing work and the good activities for us to have fun during the day.As well as the wonderful shows at night which are performed at a high level and which we consider enjoyable to watch.This is the 14th time that we visit rixos in both Turkey and egypt, we love rixos hotels.NB: we need to have in the entertainment team a programme for the arabic people from music and songs and for the entertainment team to do more water activities (foam party,color party, pool party) which we didn't experience it this visit

Dear Salim A., We very much appreciate your comments regarding your stay at the Rixos Radamis Sharm El Sheikh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Other web-users rate our hotel

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