Novotel Wollongong Northbeach 4 stars

Customer review rating (ALL Rating) 4.3/5 3,623 reviews

Novotel Wollongong Northbeach - Image 1
Novotel Wollongong Northbeach - Image 2
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Novotel Wollongong Northbeach - Image 4

Description

Hotel extras

  • Ocean views, rooms with balconies

  • Heated outdoor pool , fitness centre "Beachside Fitness"

  • Ocean-view dining, outdoor terrace overlooking the beach

  • Your choice of 4 bars North Bar, Adrift Pool Bar, The Frisky Flamingo or Pepe's on the Beach

  • Free bus outside for city shopping and dining

Our accommodation(s)

Book this hotel
Room 1

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • In-house moviesAdditional charge
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Iron
  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 4 pers. max
  • 34 m² / 365 sq ft
  • Bedding 2 x Queen size bed(s)
  • Views: City View

Choose comfort and space. A spacious Ocean View room with Queen Bed and fold-out sofa, shower, work area, TV with pay movies and Internet access, hairdryer, iron, mini bar and tea/coffee. Up to 2 adults and 1 child (no roll-away beds).

  • Views:

    Ocean/Sea view

Max. number of persons
3
Area
From 34 m² / 365 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Mini Bar

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • In-house moviesAdditional charge
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Iron
  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

A spacious Ocean View room with 2 Queen Beds, shower, work area, TV with pay movies and Internet access, hairdryer, iron, mini bar and tea/coffee. Up to 2 adults and 2 children (no roll-away beds).

  • Views:

    Ocean/Sea view

Max. number of persons
4
Area
From 35 m² / 376 sq ft

Bedding

Queen size bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • In-house moviesAdditional charge
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Iron
  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • In-house moviesAdditional charge
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

A spacious Ocean View Balcony room with 2 Queen Beds, shower, work area, TV with pay movies and Internet access, hairdryer, iron, mini bar and tea/coffee. Up to 2 adults and 2 children (no roll-away beds).

  • Views:

    Ocean/Sea view

  • Most of the accommodation:

    Balcony

Max. number of persons
4
Area
From 34 m² / 365 sq ft

Bedding

Queen size bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Mini Bar

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • In-house moviesAdditional charge
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • In-house moviesAdditional charge
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Suite

Panorama Suite

Panorama Suites boast a separate bedroom & living area, as well as a wrap around balcony to make the most of the stunning ocean & escarpment views. Panorama Suite have their own unique features, such as 1002 featuring a bathtub in the bedroom.

  • Views:

    Ocean/Sea view or Panorama view

  • Most of the accommodation:

    Balcony

Max. number of persons
4
Area
From 70 m² / 753 sq ft

Bedding

King size bed(s) x1

Double sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Mini Bar

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • In-house moviesAdditional charge
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Suite

Beach Front Suite, 1 Queen bed and sofa

Our Beach Front Suites look directly over North Wollongong beach. Large balconies and a spacious lounge area make these rooms perfect for families or a luxury stay. The hotel has 4 Beach Front Suites, each has it's own individual look, feel and features.

  • Views:

    Ocean/Sea view

  • Most of the accommodation:

    Balcony

Max. number of persons
4
Area
From 80 m² / 861 sq ft

Bedding

King size bed(s) x1

Double sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • In-house moviesAdditional charge
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Hotel location

Novotel Wollongong Northbeach

2-14 Cliff Road, NORTH WOLLONGONG
2500 WOLLONGONG
Australia

GPS:-34.414486, 150.900293

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 209 rooms
  • 3 rooms for people with reduced mobility
  • 43 connecting rooms
  • 209 non-smoking rooms
  • 10 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

100% Non Smoking Property

Entertainment

  • Piano

Lounge

  • Waiting area or lounge

Wi-Fi

  • WiFi at the hotel Additional charge
  • WiFi in the communal areas Additional charge

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Porter

  • Porter

Pets

Pets not allowed

Catering

One Restaurant

4 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

18 Meeting rooms

Family

Services for children

  • Children''s TV Channels

Well-being

Hotel Pool

  • Outside
  • On site

Beachside Fitness

  • On site
  • On site
  • Indoor parking
  • Private
  • 150 parking spaces
  • Max Limited Height: 1.9 m / 6.23 ft
  • Parking pricing: 24.53 € 39 AUD Per day

  • Parking for a month
  • Parking for a week

Services & equipment

  • Stairs

Security

  • Well-lit parking
  • Extinguisher
  • Sprinkler
  • Controled access parking

Accessibility

  • Elevators
  • Accessible parking

PALISADE KITCHEN & BAR

The best quality local produce, prepared in the simplest way.

Cooking style
International
Chef name
Matthew Duggan
Capacity
200
Accessibility
Accessible service

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Exceptional View
  • Thematic parties and animation
  • Meals by the swimming Pool

Payment

  • Cash
  • Credit card
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • JCB
  • Visa

Accommodate food

  • Children menu

The best quality local produce, prepared in the simplest way.

PEPE'S ON THE BEACH

PEPE'S on the beach promises a slice of the Mediterranean with a hint of Bondi on the shores of North Wollongong Beach. PEPE'S offers all-day drinks and dining with al fresco options on their large scale deck and private cabanas.

Bar Type
BAR
Capacity
100
Accessibility
Accessible service

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Smoking Area
  • Musical Entertainment
  • Terrace

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Visa

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks

Snacks facilities

  • Cold snacks
  • Hot snacks

PEPE'S on the beach promises a slice of the Mediterranean with a hint of Bondi on the shores of North Wollongong Beach. PEPE'S offers all-day drinks and dining with al fresco options on their large scale deck and private cabanas.

ADRIFT POOL BAR

Let your problems Adrift away...enjoy our poolside menu, range of cocktails, local wines or book a cabana.

Bar Type
POOL BAR
Capacity
150
Accessibility
Accessible service
Opening hours
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday
Saturday
Sunday
Subsequent opening hours

Other informations

Services

  • Wheelchair access
  • Terrace

Payment

  • Cash

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks

Snacks facilities

  • Cold snacks
  • Hot snacks

Let your problems Adrift away...enjoy our poolside menu, range of cocktails, local wines or book a cabana.

THE FRISKY FLAMINGO

Non contractual photo

Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Terrace

Payment

  • Cash
  • Credit card
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Visa

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks

Snacks facilities

  • Cold snacks
  • Hot snacks

Wollongong's first American-style, late-night sports lounge. Frisky's is the mastery of all things sport boasting the largest indoor media screen in the Southern Hemisphere, and American-style menu with a beachfront location.

Our buffet breakfast offers a large selection of hot and cold food including pastries, cheeses, cereal, a variety of toasts, freshly squeezed juices, and of course bacon and eggs. Enjoy a fantastic breakfast while catching the sunrise over North Beach.

Couples can enjoy the perfect Wollongong wedding at Novotel Wollongong Northbeach. The hotel features a beautiful beachside location, extensive event facilities, outstanding accommodation, leisure facilities, 5 food & beverage outlets and "The Deck."

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,623 reviews

Customer review rating 4.5/5

Ashley E. C. Business - Confirmed reviews ALL

Dear Ashley, Thank you for your wonderful feedback. We are thrilled the accessible room and layout suited your needs so comfortably. We look forward to welcoming you back soon to Novotel Wollongong Northbeach. Kind regards, Novotel Team

Customer review rating 5.0/5

Sofia K. Families - Confirmed reviews ALL

Dear Sofia, Thank you for your wonderful feedback. We are thrilled the accessible room and layout suited your needs so comfortably. We look forward to welcoming you back soon. Kind regards, Novotel Team

Customer review rating 5.0/5

Jo R. Families - Confirmed reviews ALL

Dear Jo, Thank you so much for your wonderful review and perfect 100%. We are delighted you and your mum had a magic stay and that the walk-in shower made things easier for her. It means a lot to us to know we could make your getaway a true treat. We look forward to welcoming you back soon. Kind regards, Novotel Team

Customer review rating 3.5/5

Kathryn H. Business - Confirmed reviews ALL

Dear Kathryn, We are truly saddened to hear that your stay did not meet your expectations. We appreciate your feedback regarding the moths and breakfast, and we are sorry for the inconvenience. We hope your next stay with us will be a better experience. Kind regards, Novotel Team

Customer review rating 4.5/5

Norma C. Business - Confirmed reviews ALL

Dear Norma, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards, Guest Relations

Dear Ashley, Thank you for your wonderful feedback. We are thrilled the accessible room and layout suited your needs so comfortably. We look forward to welcoming you back soon to Novotel Wollongong Northbeach. Kind regards, Novotel Team

Customer review rating 5.0/5

Sofia K. Families - Confirmed reviews ALL

We had an incredibly enjoyable stay at the Novotel in Wollongong. Staff were great, amenities you couldn’t fault, and the hotel and the rooms were lovely. Loved the buffet breakfast spread and had the most amazing ocean views from our room. Will definitely come back!

Dear Sofia, Thank you for your wonderful feedback. We are thrilled the accessible room and layout suited your needs so comfortably. We look forward to welcoming you back soon. Kind regards, Novotel Team

Customer review rating 5.0/5

Jo R. Families - Confirmed reviews ALL

We had a magic couple of days with amazing views over the beach and coastline in our very comfortable room. Staff were friendly and helpful, the bar was relaxing and the restaurant was excellent with good quality and delicious meals.

Dear Jo, Thank you so much for your wonderful review and perfect 100%. We are delighted you and your mum had a magic stay and that the walk-in shower made things easier for her. It means a lot to us to know we could make your getaway a true treat. We look forward to welcoming you back soon. Kind regards, Novotel Team

Customer review rating 3.5/5

Kathryn H. Business - Confirmed reviews ALL

Nothing special - moths in the rooms, breakfast to expensive for what it was.

Dear Kathryn, We are truly saddened to hear that your stay did not meet your expectations. We appreciate your feedback regarding the moths and breakfast, and we are sorry for the inconvenience. We hope your next stay with us will be a better experience. Kind regards, Novotel Team

Customer review rating 4.5/5

Norma C. Business - Confirmed reviews ALL

3 nights for work trip. Very comfortable accommodation.

Dear Norma, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards, Guest Relations

Customer review rating 4.5/5

Sally A. G. Business - Confirmed reviews ALL

Came for a conference. Was a great stay. Staff lovely breakfast great variety and view. Room was clean and bigger than expected. Bathroom also large and clean. Great conference room lunches and teas delicious.

Dear Sally A., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards, Guest Relations

Customer review rating 4.5/5

Albert G. Business - Confirmed reviews ALL

I had a great stay at Novotel Wollongong Northbeach. I checked in a little bit early on the arrival day, but the room was understandably not ready. When it became available, I got upgraded to the next tier room at no extra cost to my surprise. I had a quiet room with separate wardrobe, great amenities and bathroom. I really enjoyed my stay at Wollongong Northbeach.

Dear Albert, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards, Guest Relations

Customer review rating 4.5/5

Ruby N. Families - Confirmed reviews ALL

Really lovely stay, even though it was just for a night. The view is wonderful. One small thing though is that it would be handy to have more water in the room, especially for the kettle. Overall still a very positive experience.

Dear Ruby, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards, Guest Relations

Customer review rating 5.0/5

Alicia P. Business - Confirmed reviews ALL

Great place to stay, location fantastic, very clean and staff very polite and helpful. Would definitely stay again 10/10

Dear Alicia, Thank you so much. We are thrilled you enjoyed our fantastic location, clean rooms, and friendly staff. We look forward to welcoming you back soon. Kind regards, Novotel Team

Customer review rating 3.5/5

Aaron Y. Business - Confirmed reviews ALL

Not bad. Slow internet. Terrible carpark - Cramped and difficult to move around

Dear Aaron, Thank you for your feedback. We are glad to hear your stay went well overall, though we note your comments about the slow internet and cramped carpark. We appreciate you taking the time to share this with us. Kind regards, Novotel Team

Customer review rating 4.5/5

Annette B. Couples - Confirmed reviews ALL

Has a restaurant, bar and gym and is conveniently located across from the beach.

Dear Annette, Thank you for your lovely review. We are so glad everything you needed was in one place, with the beach right across the road. We would love to welcome you back soon. Kind regards, Novotel Team

Customer review rating 5.0/5

Scott M. Families - Confirmed reviews ALL

Awesome

Dear Scott, Thanks so much. We are thrilled you enjoyed our ocean location, and we will be sure to pass your kind words on to Kristy. Kind regards, Novotel Team

Customer review rating 5.0/5

Kerry T. Couples - Confirmed reviews ALL

Very happy with our Suite & the friendly staff .

Dear Kerry, Thank you so much for your review and loyalty as a Platinum member. We are delighted to hear you enjoyed your suite and our team's hospitality, and we look forward to welcoming you back soon. Kind regards, Novotel Team

Customer review rating 5.0/5

Roger M. Couples - Confirmed reviews ALL

Friendly and helpful staff and comfortable room and delicious meals

Dear Roger, Thank you for your lovely review. We are so glad you enjoyed your clean, comfortable room and meals; and we will be sure to share your kind words with Alice and the team. We would love to welcome you back soon. Kind regards, Novotel Team

Customer review rating 1.5/5

Erik S. Business - Confirmed reviews ALL

In my experience over many years and continents Novotel considers themselves a full service brand and yet consistently fails to deliver consistently on the basics and acts in cheaply scammy, scummy fashions. Came to this location for a workplace conference. Hotel is tired, numerous maintenance issues visible (visible exterior rust/debris/pealing pant, interior trim warping). Advertised online as having a sauna and a hot tub but none were to be found. On my last day there was a mother with two children searching for them. HVAC temperature management in conference spaces was either freezing or roasting. It's the 21st century. BAMS is established technology. We weren't in a weather transient. Do better. Heavy perfume in public areas gave me asthma problems. Industrial drying fan in the upstairs hallway has me wondering about the scent covering mould problems. Double billing issues with regard to parking even after I flagged it as a concern with the front desk at checkout. Unimpressed with Internet asking for $25/day to be billed to room only to have front desk say they'd override that. No microwave and flimsy excuse as to why not saying it was a fire hazard. My low budget Newcastle accommodation had one but y'all can't manage? Thankfully Novotel has stopped doing the tripwire based automatic billing mini-bar service which rendered both the fridge and the countertop space unusable. This could be a nice hotel. It's got a great location and some lovely architectural details. Love the big window at the end of the hallway opening onto the ocean view. Focus on the details.

Dear Erik, Thank you for taking the time to share such detailed feedback following your stay at Novotel Wollongong Northbeach. We are saddened your experience fell short of expectations; please know that all the issues and concerns you raised will be shared with our team for improvement. We truly appreciate your insights and hope to welcome you back for a better stay in the future. with kind regards, Novotel Team

Customer review rating 1.5/5

Maria P. Families - Confirmed reviews ALL

Location is great and we've been there before. It just wasn't a convenient stay with a family. Not a good hotel for families at all. There are way too many rigid rules and a few very grumpy staff ( majority are lovely).Older Kids cant walk through the majority of the hotel without being accompanied, cant be alone in the kids play area (which is very simple) even with 14 year old siblings, etc. The pool gate is locked apparently to stop all the people trying to sneak in to the pool (even though it was dead quiet). This rule just completely inconveniences the patrons of the hotel and makes it unpractical to be in the pool area as you have to walk all the way around the hotel with a swipe card just to get to the bar/order food (which you also cant consume around the pool. Its all just made to feel really difficult and annoying. Definitely not a family hotel feel. We travelled with a group of over 20, total of 4 families. Every family was of the same view and disappointed.

Dear Maria, Thank you for your feedback and we will respond to your private email. Kind regards, Novotel Team

Customer review rating 4.5/5

Wael A. A. Business - Confirmed reviews ALL

Nice room and beach view. Also quick response from receiption when call for assistance.

Dear Wael, Thank you for your 90% rating. We are pleased that you enjoyed the room, the views and our quick service. We hope to welcome you back soon. Kind regards, Novotel Team

Customer review rating 5.0/5

Glenn C. Business - Confirmed reviews ALL

I have stayed here on a number of occasions and have always found the staff exceptional in their customer service. The location is adjacent to the beach and only a 30 minute walk to the Mall. Overall a great location.

Dear Glen, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards, Guest Relations

Customer review rating 0.5/5

Mitchell W. Couples - Confirmed reviews ALL

My wife and I were staying at the hotel while I was at meetings. After a moth infestation in the room, reporting it to the front desk and returning 3 Hours later to no change, then another 2 phone calls . When help finally arrived my wife had to help them vacuums and tidy the room.

Dear Mitchell, We are truly sorry the moths impacted your stay. We completely understand your frustration, especially with the delay in assistance and your wife having to help. That is not the experience we want for any guest. The Bogong moth migration across NSW has been unusually widespread this year and largely beyond our control. These moths are integral to the Australian ecosystem, feeding native wildlife and supporting pollination. Despite our best efforts, the sheer volume made them extremely difficult to keep out. As a gesture of goodwill, we would be delighted to offer a complimentary room upgrade on your next stay, subject to availability when booking directly with the hotel. Thank you for your understanding. We hope to welcome you back soon. Kind regards, Novotel Team

Customer review rating 3.0/5

Stanley Z. Business - Confirmed reviews ALL

Fine for overnight business .. Palisades dinner disappointing

Dear Stanley, Thank you for your feedback. We are sorry the dinner was disappointing; your feedback will be passed onto the restaurant manager. We hope your next stay is a better experience overall. With kind regards, Novotel Team.

Other web-users rate our hotel

  • 1,270 reviews 8.7/10 Location
  • 2,219 reviews 6.9/10 Room
  • 1,698 reviews 8.3/10 Service
  • 142 reviews 3.3/10 WiFi
  • 957 reviews 5.5/10 Comfort
  • 745 reviews 6/10 Cleanliness
  • 491 reviews 4.5/10 Value
  • 452 reviews 7.2/10 Breakfast

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