Novotel Wollongong Northbeach Hotel 4 stars

Customer review rating 4.4/5 16,247 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel Wollongong Northbeach
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+ 27 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • WiFi, cable TV, many rooms with balcony

  • Outdoor heated pool, fitness centre, sauna

  • A la carte, buffet dining, ocean-view terrace

  • Spacious Lobby Bar, Pepe's beachfront snacks

  • Free bus outside for city shopping and dining

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor heated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Golf course 18 holes (Nearby)Paying
  • Other sports activities
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 3 bar(s)
  • Room service
Business services
  • 18 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
Information message

Hotel location

Novotel Wollongong Northbeach

2-14 Cliff Road
NORTH WOLLONGONG
2520
wollongong
australia

Tel: +61242243111

Fax: (+61)2/42243141

Check-in from 14h00

Check out up to 11h00

  • PREMIER BUS SERVICES :  SOUTH COAST CENTRAL STATION

  • By plane

    WOLLONGONG At 35km / 21.75 miles

  • By car

    F6 FREEWAY At 6km / 3.73 miles

  • By train

    COCKATOO RUN HERITAGE TRAIN At 14km / 8.7 miles

  • By train

    NORTH WOLLONGONG At 1.5km / 0.93 miles

  • By train

    WOLLONGONG STATION At 6km / 3.73 miles

GPS :-34.414486, 150.900293

Our accommodation(s)

Featuring a range of superb accommodation options, Novotel Wollongong Northbeach is ideally placed to offer the perfect beachside break or conference destination. This impressive Wollongong hotel features 204 tastefully appointed guest rooms and suites, w ith Superior options offering ocean views and private balconies. Each room features everything needed for a relaxing stay, including a flat-screen TV with Austar and pay-per-view channels, an iPod dock, WIFI access, a spacious work station and a minibar.

City View Room 1 Queen Bed

Accessible room
  • Max. number of persons: 4
  • Area: From 34 / 366 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

City View Room - 2 Queen Beds

  • Max. number of persons: 4
  • Area: From 34 / 366 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Ocean View Room 1 Queen Bed

  • Max. number of persons: 4
  • Area: From 34 / 366 sq ft
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Ocean View Room - 2 Queen Beds

  • Max. number of persons: 4
  • Area: From 35 / 377 sq ft
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Ocean View Room 1 Queen Bed and Balcony

  • Max. number of persons: 4
  • Area: From 34 / 366 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Ocean View Room with Balcony - 2 Queen Beds

  • Max. number of persons: 4
  • Area: From 34 / 366 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Courtyard Room - 2 Queen Beds

  • Max. number of persons: 4
  • Area: From 34 / 366 sq ft
  • Views: Courtyard View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)
Rooms

Our restaurants and bars

PALISADE KITCHEN & BAR

Type of cuisine: International

The best quality local produce, prepared in the simplest way.

Cocktail menu (PDF)

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY BAR

Non contractual photo

A relaxed atmosphere perfect for any occasion. Offering an extensive beverage menu, cocktails, coffee and cake. Table service is offered. Live entertainment is provided on Friday and Saturday nights only.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PEPE'S ON THE BEACH

Non contractual photo

PEPE'S on the beach promises a slice of the Mediterranean with a hint of Bondi on the shores of North Wollongong Beach. PEPE'S offers all-day drinks and dining with al fresco options on their large scale deck and private cabanas.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Adrift

Non contractual photo

Pool bar

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 18

  • Maximum size: 518

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 450 people

Find out more

Our guest reviews for
Novotel Wollongong Northbeach

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

16,247 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,669 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Thank You

TripAdvisor rating 4.0/5

leelawadee 18/01/2021 TripAdvisor review

We were booked to stay at The Novotel Woolongong Northbeach in January after booking via the Accor Website with a nonrefundable rate however the Victorian Government shut down the border and we raced back from Port Nelson to cross the border by the cutoff date so we were not locked out of our home state. I would like to say a big thank you Novotel Woolongong who cancelled the booking and refunded the amount to immediately, the service was exceptional (I am an Accor Gold Member) and I will endeavour to stay at this property in the future when we are Covid Clear.

Great service and location

Customer review rating 4.4/5

Nicole Couples - 16/01/2021 Confirmed reviews ALL

Making the booking and checking in was simple and fast. I must say that the customer service was exceptional, from reception to the onsite restaurant. I was very impressed with the professional and fast service at the Palisade Kitchen and Bar. The quality of the food was one of the best I've experienced and the view of the beach from our table was so relaxing. Other than that, the room was clean but not in the best condition. There were cracks in the bathroom sink, a bit of a funny smell to the room, the kettle was old, the balcony floor looked like it needed a fresh coat of paint and there were a few marks on the walls and roof. These things didn't bother me a whole lot but it did take away from the freshness of the room and I felt like there was a bit of neglect, maybe they weren't doing that well financially and couldn't afford to get these things fixed. Same with the big crack in the tiles in the foyer near front reception that were not replaced, just filled in with concrete or something.. Also I didn't have a code in the room to scan for room service menu and had to go for a walk searching for a menu because I was thirsty. Some cans of drink in the fridge, like a mini bar would have been nice..

Dear Nicole C., Thank you so much for taking the time to tell us about your recent experience here with us at Novotel Wollongong Northbeach. As we are constantly striving to provide a superior service and experience, it is always a pleasure to receive constructive feedback. Your feedback as our guest is highly valued and rest assured, will be shared with our relevant teams as an encouragement to continuously improve the quality of our guest journey. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Best Regards, Vanessa Borg Guest Relations Executive

all good

Customer review rating 4.4/5

Robert B. Families - 15/01/2021 Confirmed reviews ALL

well trained and helpful staff room well appointed and cleaned

Dear b. B., Thank you so much for taking the time to tell us about your recent experience here with us at Novotel Wollongong Northbeach. As we are constantly striving to provide a superior service and experience, it is always a pleasure to receive positive feedback. Your feedback as our guest is highly valued and rest assured, will be shared with our relevant teams as an encouragement to continuously improve the quality of our guest journey. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Best Regards, Vanessa Borg Guest Relations Executive

Great location, not so great food.

Customer review rating 4.4/5

Anonymous Couples - 15/01/2021 Confirmed reviews ALL

Accommodation was great. Room was clean, spacious and comfortable. The bathroom was also well presented with lots of large, fluffy towels (always a good thing!). Disappointed by the restaurant (Pallisades). We ordered 2 cocktails, and also 2 meals from a very limited menu. Unfortunately the cocktails didn't arrive until after we had finished our meals. The meals themselves were average as well. At least we were not charged for the cocktails, which we appreciated. Check in and check out were smooth.

Dear Heather A., Thank you for taking the time to tell us about your experience at the Novotel Wollongong Northbeach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Wollongong, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. It is disappointing to hear that you did not have the best of experiences when dining in our kitchen and bar, Palisade. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Best Regards, Vanessa Borg Guest Relations Executive

Perfect location but hotel itself is very dated.

Customer review rating 4.4/5

Doris Couples - 15/01/2021 Confirmed reviews ALL

Not a smooth check in as technical issues with online booking made it a very long wait in a very noisy non existent foyer like sitting in at a building site. Then a partying group staying in same hotel along with the renovation noise was also a downer. Location and views of the hotel are perfect and the bed was comfortable but that's where it ends. Years of neglect and not much has has changed since we last stayed there about 10 years ago. TV remote very slow and no info button on remote to show what you're watching (generic remote used and no sleep mode) Couldn't have a cup of tea as no milk due to COVID but plenty of biscuits, coffee etc... A UHT milk would have been good and it makes no sense not to stock it. Overall the stay was good as we were central to everything and lots of good cafes and restaurants and beach is right there in front so nice to be so close.

Dear Doris K., Thank you for taking the time to tell us about your experience at the Novotel Wollongong Northbeach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Wollongong, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Doris, if you would like to discuss your feedback further please don't hesitate to contact me at Novotel Wollongong on 42…. Sincerely, Best Regards, Vanessa Borg Guest Relations Executive

Perfect Location

Customer review rating 4.4/5

Susan Families - 14/01/2021 Confirmed reviews ALL

Great location, good clean rooms. Renos happening so not all facilities available but was still great. Will definitely stay here again.

Dear Susan W., Thank you so much for taking the time to tell us about your recent experience here with us at Novotel Wollongong Northbeach. As we are constantly striving to provide a superior service and experience, it is always a pleasure to receive positive feedback. Your feedback as our guest is highly valued and rest assured, will be shared with our relevant teams as an encouragement to continuously improve the quality of our guest journey. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Best Regards, Vanessa Borg Guest Relations Executive

Best location, beach front, lots of Cafe and restaurants close by

Customer review rating 4.4/5

Baktash Families - 14/01/2021 Confirmed reviews ALL

We liked our stay with Novotel, was comfortable, friendly staff, if I have to pick something negative I will pick on noisy duckted air-conditioner all night was playing music

Dear Baktash M., Thank you so much for taking the time to tell us about your recent experience here with us at Novotel Wollongong Northbeach. As we are constantly striving to provide a superior service and experience, it is always a pleasure to receive positive feedback. Your feedback as our guest is highly valued and rest assured, will be shared with our relevant teams as an encouragement to continuously improve the quality of our guest journey. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Best Regards, Vanessa Borg Guest Relations Executive

Great location with great facilities (pool)

Customer review rating 4.4/5

Merry C. Families - 14/01/2021 Confirmed reviews ALL

The customer service at the pool bar and front desk was outstanding.

Dear Merry C., Thank you so much for taking the time to tell us about your recent experience here with us at Novotel Wollongong Northbeach. As we are constantly striving to provide a superior service and experience, it is always a pleasure to receive positive feedback. Your feedback as our guest is highly valued and rest assured, will be shared with our relevant teams as an encouragement to continuously improve the quality of our guest journey. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Best Regards, Vanessa Borg Guest Relations Executive

Friendliest Staff, beautiful hotel

Customer review rating 4.4/5

Anonymous Families - 14/01/2021 Confirmed reviews ALL

Thanks for hosting an amazing staycation for us team, the renovations look amazing and your service compliments it all!

Dear Resfany E., Thank you so much for taking the time to tell us about your recent experience here with us at Novotel Wollongong Northbeach. As we are constantly striving to provide a superior service and experience, it is always a pleasure to receive positive feedback. Your feedback as our guest is highly valued and rest assured, will be shared with our relevant teams as an encouragement to continuously improve the quality of our guest journey. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Best Regards, Vanessa Borg Guest Relations Executive
Customer review rating 4.4/5

Joe C. Friends - 14/01/2021 Confirmed reviews ALL

All good- bit disappointed being a gold member and received a few little cakes - the room was good except for having to climb into the shower- everything thing else excellent

Dear Joe C., We very much appreciate your comments regarding your stay at the Novotel Wollongong Northbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We do have baths available that are seperate to our showers, for your future bookings please reach out to our friendly reservations team and they will assist in allocateing you to a room to appropriately suit your needs. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Best Regards, Vanessa Borg Guest Relations Executive

Fabulous restaurant overlooking a stunning ocean view.

Customer review rating 4.4/5

Michael O. Couples - 14/01/2021 Confirmed reviews ALL

Unfortunately, due to lots of rain prior to our visit, the foyer smelt very mouldy. The staff were extremely pleasant & helpful, making us feel very welcome. The Palesaide Restaurant for dinner & breakfast was the highlight of the visit. The food was delicious, staff wonderful & atmosphere beautiful. In our room 625, the renovations were delightful but the bed too soft. Also, we didn't get any sleep due to roudy guests in adjoining rooms with children screaming until midnight & very loud noises of them jumping on the beds.

Dear Michael O., Thank you so much for taking the time to tell us about your recent experience here with us at Novotel Wollongong Northbeach. As we are constantly striving to provide a superior service and experience, it is always a pleasure to receive constructive feedback. Your feedback as our guest is highly valued and rest assured, will be shared with our relevant teams as an encouragement to continuously improve the quality of our guest journey. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Best Regards, Vanessa Borg Guest Relations Executive

Very well located,the very best view, great stay

Customer review rating 4.4/5

Silvana A. Couples - 14/01/2021 Confirmed reviews ALL

Lovely enjoyed everything. Complementary bubbly for our 50th wedding anniversary, and wine,great tasting. “ So thank you”very friendly staff, comfortable bed,disappointed the tub was not a spa though that’s probably my only lament.

Dear Fred & Silvana A., Thank you so much for taking the time to tell us about your recent experience here with us at Novotel Wollongong Northbeach. As we are constantly striving to provide a superior service and experience, it is always a pleasure to receive positive feedback. Your feedback as our guest is highly valued and rest assured, will be shared with our relevant teams as an encouragement to continuously improve the quality of our guest journey. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Best Regards, Vanessa Borg Guest Relations Executive

Well located

Customer review rating 4.4/5

Tushar V. Couples - 14/01/2021 Confirmed reviews ALL

Booked a Lovely Suite Had to pay for parking and Wi Fi The Wi Fi was intermittent all day for 3 days.

Dear T V., Thank you so much for taking the time to tell us about your recent experience here with us at Novotel Wollongong Northbeach. In regards to our parking, this is indeed a flat rate of $25 per night. Around the hotel there is ample free and unmetered parking areas. For your future stays with us please reach out to our friendly team and they will direct you as to where you can find these areas. Our WIFI is also a charged service, as you are an Accor classic member, you are entitiled to free WIFI when travelling across all Accor properties. Apologies that you were not aware of this during your stay. As we are constantly striving to provide a superior service and experience, it is always a pleasure to receive positive feedback. Your feedback as our guest is highly valued and rest assured, will be shared with our relevant teams as an encouragement to continuously improve the quality of our guest journey. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Best Regards, Vanessa Borg Guest Relations Executive

Amazing location

Customer review rating 4.4/5

Mimi Families - 13/01/2021 Confirmed reviews ALL

I've been an accor member for many many years? Novotel is my go to accommodation in Wollongong Northbeach. My kids adore the inclusions & perks usually available to the children. Recently we stayed 2 nights in the king suite on level 5 . Beautiful room nonetheless. The upgraded pool area is also impressive. How ever it was disappointing as the usual perks in the foyer available to the kids are no more "due to Covid ". The new restaurant is lovely However staff came accross very vague &; inconsistent with knowledge about the menu & pricing. Charged differently for breakfast over the 2days. Dinner staff were equally as vague on most things. As an Accor plus limitless member I rarely if ever have been offered the early check in or later check out. I felt a sense of staff seemed much more reserved & the level of customer service has defnitly declined as a result of these Covid changes . Not the above & beyond attitude I'm used to from Novotel. Very abrupt staff Atm. Overall as an accor long tine member & regular for many years at Novotel wollongong. I feel I wasn't recognised & it was disappointing for me & my family in terms of the quality of service . I hope to be back again * give it another chance as I do absolutely love Wollongong * & it's Amamzing locatiin.

Dear Maisa C., Thank you for taking the time to tell us about your experience at the Novotel Wollongong Northbeach. I am pleased that you enjoyed the location of our hotel. We are very lucky to be situated in such a beautiful area. Thank you for your ongoing loyalty with Accor. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Unfortunently the information regarding our kids room is correct, due to COVID-19 we have temporarily closed this facility. Thank you for your constructive feedback regarding our restaurant, I will bring this to light with our restaurant manager to ensure adequate training is provided to all staff in our restaurant. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. If you would like to discuss this further, please don't hesitate to contact me at Novotel Wollongong. Sincerely, Best Regards, Vanessa Borg Guest Relations Executive

Great location. Comfortable room

Customer review rating 4.4/5

Amanda T. Families - 13/01/2021 Confirmed reviews ALL

We only stayed for 2 days. The staff and room were great. I was however disappointed with the added costs that cropped up. Eg: wifi cost was extortionate and the added cost for parking when you are parking at a hotel you are staying at. Apart from this the actual hotel and stay was lovely.

Dear Amanda T., Thank you so much for taking the time to tell us about your recent experience here with us at Novotel Wollongong Northbeach. As we are constantly striving to provide a superior service and experience, it is always a pleasure to receive positive feedback. Your feedback as our guest is highly valued and rest assured, will be shared with our relevant teams as an encouragement to continuously improve the quality of our guest journey. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Best Regards, Vanessa Borg Guest Relations Executive

Good comfortable stay

Customer review rating 4.4/5

Benjamin Couples - 13/01/2021 Confirmed reviews ALL

Checking in was nice and easy. The room was nice however there were two pieces of old gum on one of the beds. Checking out was also very easy.

Dear Benjamin C., Thank you so much for taking the time to tell us about your recent experience here with us at Novotel Wollongong Northbeach. As we are constantly striving to provide a superior service and experience, it is always a pleasure to receive positive feedback. Your feedback as our guest is highly valued and rest assured, will be shared with our relevant teams as an encouragement to continuously improve the quality of our guest journey. Apologies that there was chewing gum on your bed, we take our hygiene and cleanliness at Novotel Wollongong and I will bring this feedback to light with our housekeeping manager. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Best Regards, Vanessa Borg Guest Relations Executive

LOVELY ROOM. EXCELLENT LOCATION. GREAT STAY. EASY.

Customer review rating 4.4/5

James Couples - 13/01/2021 Confirmed reviews ALL

Experience was textbook perfect. Nothing to complain about only praise. Really loved our room with front row beach views. Wow really big room too and well decorated.

Dear James S., Thank you so much for taking the time to tell us about your recent experience here with us at Novotel Wollongong Northbeach. As we are constantly striving to provide a superior service and experience, it is always a pleasure to receive positive feedback. Your feedback as our guest is highly valued and rest assured, will be shared with our relevant teams as an encouragement to continuously improve the quality of our guest journey. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Best Regards, Vanessa Borg Guest Relations Executive

Review novotel wollongong

TripAdvisor rating 4.0/5

lynettecooke1952 13/01/2021 TripAdvisor review

No newspapers available, limited dinner menue, no cakes available to have with afternoon tea in the restaurant, had a medical emergency during the stay, at no time did the manager inquire if everything was ok.Although room was well presented price was way over the top.

Hi lynettecooke1952, Thank you for taking the time to provide your feedback on your recent stay with us. I am pleased to inform you that we have recently launched our new and improved menu in Palisade which we are very excited about. We have also opened our new convenience store Le Pantry which has newspapers, snacks and treats available. I am sorry to hear that there was a medical emergency during your stay and you were not contacted by our management team, I do hope that all is well now with your health. If you would like to discuss this further please advise me on an appropriate time to contact you. Kind Regards, Vanessa Borg Guest Relations Executive

Best location near the beach.

Customer review rating 4.4/5

Patricia Solo - 12/01/2021 Confirmed reviews ALL

Great location and walking distance to the beach. Clean room at all times and friendly staff. Best place I've stayed at. Great to wake up to the waves and fall asleep. Easy to drive to other locations in the South Coast.

Dear Patricia K., Thank you so much for taking the time to tell us about your recent experience here with us at Novotel Wollongong Northbeach. As we are constantly striving to provide a superior service and experience, it is always a pleasure to receive positive feedback. Your feedback as our guest is highly valued and rest assured, will be shared with our relevant teams as an encouragement to continuously improve the quality of our guest journey. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Best Regards, Vanessa Borg Guest Relations Executive

Love staying at Novotel North Wollongong

Customer review rating 4.4/5

Rachel W. Solo - 12/01/2021 Confirmed reviews ALL

Beautiful view.. look forward to coming back next time. Carpet upstairs on level 9 seemed dirty which was surprising. I ordered dinner on my first night and asked for steak well done and it was not cooked well done. I also had garlic mash potatoes which were way to garlicky to the point of being inedible unfortunately. The vegetables though were delicious. When I told staff upon checkout about my dinner not being up to standard, a man quite rudely told me "I could have called the kitchen and they would have fixed it". Why should I have to do that? Did I have to ask for my steak to be very well done to get it well done? I was completely unprepared to have to go to the trouble of phoning the kitchen again to ask them to cook my dinner the way I asked for it! So it wasn't a pleasant experience checking out and bringing this issue to the attention of staff so they could deal with it.

Dear Rachel W., Thank you for taking the time to tell us about your experience at the Novotel Wollongong Northbeach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Best Regards, Vanessa Borg Guest Relations Executive

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