Novotel Wollongong Northbeach 4 stars

Customer review rating (ALL Rating) 4.3/5 1,774 reviews

2-14 Cliff Road, NORTH WOLLONGONG, 2520 WOLLONGONG, Australia

Hotel extras

  • Ocean views, rooms with balconies

  • Heated outdoor pool , fitness centre "Beachside Fitness"

  • Ocean-view dining, outdoor terrace overlooking the beach

  • Your choice of 4 bars North Bar, Adrift Pool Bar, The Frisky Flamingo or Pepe's on the Beach

  • Free bus outside for city shopping and dining

ALLSAFE approved hotel

Our accommodation(s)

Featuring a range of superb accommodation options, Novotel Wollongong Northbeach is ideally placed to offer the perfect beachside break or conference destination. This impressive Wollongong hotel features 204 tastefully appointed guest rooms and suites, w ith Superior options offering ocean views and private balconies. Each room features everything needed for a relaxing stay, including a flat-screen TV with Austar and pay-per-view channels, an iPod dock, WIFI access, a spacious work station and a minibar.

Hotel location

Novotel Wollongong Northbeach

2-14 Cliff Road, NORTH WOLLONGONG
2520 WOLLONGONG
Australia

GPS:-34.414486, 150.900293

Telephone +61 2 4224 3111

Fax +61 2 4224 3141

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

PALISADE KITCHEN & BAR

The best quality local produce, prepared in the simplest way.

Take advantage of our Flight + Hotel offers

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,774 reviews

TripAdvisor Rating  4.0/5  2,793 reviews

Our stay from beginning to end (2nights) was superb.

Customer review rating 5.0/5

William S. Couples - Confirmed reviews ALL

We were impressed from initially booking till our departure. Staff very helpful,accurate,knowledgeable and friendly. The room, the common areas, dining all very good get 10/10.

Dear Williams S., We very much appreciate your comments regarding your stay at the Novotel Wollongong Northbeach. It is always such a pleasure to receive positive feedback! I will be sure to share your comments with our team, as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one! Sincerely, Lucy Lyall Guest Experience Manager

Pity about the front desk manager

TripAdvisor rating 3.0/5

176richardv TripAdvisor review

The front desk supervisor, Trisha, was grumpy and unhelpful. I had booked a city view room and was assigned a dungeon on the opposite side. Another hotel guest also complained about Trisha’s officiousness. The staff on reception looked quite stressed when she was "on duty". After relocating to a city view room, it was quite small, without the sofa that was advertised. Our room cleaner, Mona, did an excellent job. The staff at the Palisades restaurant were terrific, as was the food. Great location.

Dear 176richardv, Thank you for taking the time to tell us about your experience at the Novotel Wollongong Northbeach. We are delighted to hear our Palisade team were friendly and helpful, and we will certainly pass your kind words onto Mona. We are however sorry to hear that your most recent stay did not meet your expectations. At Novotel, we strive to provide a superior service experience for every customer, especially our valued return guests; therefore your feedback is very important to us. Please be assured that your feedback has been passed onto management for review. We hope to welcome you back again soon, please do not hesitate to reach out to our Guest Relations team for future stays. Kind regards, Lucy

Great location, but very expensive

TripAdvisor rating 3.0/5

Peter_T1951 Business - TripAdvisor review

Great location on the beach. rooms clean and comfortable. But be prepared to pay through the nose. Room rate is bad enough, but then they add $25/day for parking in a rabbit warren under the building. This could be avoided by parking outside, where there were adequate spots. Breakfast was OK, but when you only need a cup of coffee and a bowl of muesli, $38 is a bit much. On top of all this, they charge a 1% 'surcharge' for credit card payment. It just seems like you're getting ripped off. Who doesn't use a credit card these days?

Dear Peter_T1951, Thank you for taking the time to share your feedback following your recent visit to Novotel Wollongong Northbeach. We are delighted to hear that you enjoyed our beautiful beachfront location and your room was clean and comfortable. We were, however, disappointed to hear that you did not feel you received your value for money. Please rest assured your valuable comments have been passed onto management to review and address, as we continuously strive to improve the quality of our services. Please do not hesitate to contact our Guest Relations team with any further feedback you may have on how we can improve our guest experience. We hope to welcome you back to Novotel Wollongong Northbeach in the near future. Kind regards, Lucy

Beautiful hotel

Customer review rating 3.5/5

Sarah Couples - Confirmed reviews ALL

I booked a weekend away to rest recover and listen to the sound of the beach. I didn't get that at all. I booked a ocean view room which was an amazing view however when laying in bed the bed faces the back of the hotel and the mountain. Not sure why it wouldn't be switched to view the beach from that angle. Also Pepes downstairs becomes a nightclub so blaring music that goes till midnight was not my idea of relaxing along with a function across the road with music also competing against each other was not what I paid for. I left tired exhausted and probably won't book again to upgrade and put up with that. Whilst the room was comfy and cosy with a great view we moved the lounge so we could actually enjoy the beach view and under the lounge was food and scraps that ideally hadn't been cleaned for a while. Besides that the room was clean and tidy. Would have been nice to have some cold water in the fridge 🙄 Such a shame to see your hotel be influenced and scared by night life when it overlooks the beach for serenity and peaceful stays.

Dear Sarah H., Thank you for taking the time to tell us about your experience at the Novotel Wollongong Northbeach. Whilst we are pleased to hear you enjoyed your overall stay, we are disappointed to know that your experience did not meet your expectations. Please allow us to express our sincere apologies for any noise disturbance you encountered from the surrouding outlets which negatively impacted your stay. We would also like to express our apologies for the cleanliness issues in your room. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems cited to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to reach out to us here in Guest Relations for future stays, as we will personally handle your reservation and ensure all requirements are met. Sincerely, Lucy Lyall Guest Experience Manager

Fabulous room great pool lovely staff perfect location

Customer review rating 5.0/5

Joanne H. Couples - Confirmed reviews ALL

Very enjoyable experience will definitely be back

Dear Joanne, Thank you for taking the time to share your feedback following your recent stay at Novotel Wollongong Northbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team, as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please do not hesitate to contact me directly when you are ready to re-book (or for any further assistance) and I will be more than happy to assist. The team at Novotel Wollongong Northbeach look forward to welcoming you back again soon, and hope your next visit will be as pleasant as the previous one. Sincerely, Nadine Ramzan Guest Relations Executive

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