Novotel Wollongong Northbeach 4 stars

Customer review rating (ALL Rating) 4.3/5 3,583 reviews

Novotel Wollongong Northbeach - Image 1
Novotel Wollongong Northbeach - Image 2
Novotel Wollongong Northbeach - Image 3
Novotel Wollongong Northbeach - Image 4

Description

Hotel extras

  • Ocean views, rooms with balconies

  • Heated outdoor pool , fitness centre "Beachside Fitness"

  • Ocean-view dining, outdoor terrace overlooking the beach

  • Your choice of 4 bars North Bar, Adrift Pool Bar, The Frisky Flamingo or Pepe's on the Beach

  • Free bus outside for city shopping and dining

Our accommodation(s)

Book this hotel
Room 1

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • In-house moviesAdditional charge
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Iron
  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 4 pers. max
  • 34 m² / 365 sq ft
  • Bedding 2 x Queen size bed(s)
  • Views: City View

Choose comfort and space. A spacious Ocean View room with Queen Bed and fold-out sofa, shower, work area, TV with pay movies and Internet access, hairdryer, iron, mini bar and tea/coffee. Up to 2 adults and 1 child (no roll-away beds).

  • Views:

    Ocean/Sea view

Max. number of persons
3
Area
From 34 m² / 365 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Mini Bar

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • In-house moviesAdditional charge
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Iron
  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

A spacious Ocean View room with 2 Queen Beds, shower, work area, TV with pay movies and Internet access, hairdryer, iron, mini bar and tea/coffee. Up to 2 adults and 2 children (no roll-away beds).

  • Views:

    Ocean/Sea view

Max. number of persons
4
Area
From 35 m² / 376 sq ft

Bedding

Queen size bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • In-house moviesAdditional charge
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Iron
  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • In-house moviesAdditional charge
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

A spacious Ocean View Balcony room with 2 Queen Beds, shower, work area, TV with pay movies and Internet access, hairdryer, iron, mini bar and tea/coffee. Up to 2 adults and 2 children (no roll-away beds).

  • Views:

    Ocean/Sea view

  • Most of the accommodation:

    Balcony

Max. number of persons
4
Area
From 34 m² / 365 sq ft

Bedding

Queen size bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Mini Bar

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • In-house moviesAdditional charge
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • In-house moviesAdditional charge
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Suite

Panorama Suite

Panorama Suites boast a separate bedroom & living area, as well as a wrap around balcony to make the most of the stunning ocean & escarpment views. Panorama Suite have their own unique features, such as 1002 featuring a bathtub in the bedroom.

  • Views:

    Ocean/Sea view or Panorama view

  • Most of the accommodation:

    Balcony

Max. number of persons
4
Area
From 70 m² / 753 sq ft

Bedding

King size bed(s) x1

Double sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Mini Bar

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • In-house moviesAdditional charge
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Suite

Beach Front Suite, 1 Queen bed and sofa

Our Beach Front Suites look directly over North Wollongong beach. Large balconies and a spacious lounge area make these rooms perfect for families or a luxury stay. The hotel has 4 Beach Front Suites, each has it's own individual look, feel and features.

  • Views:

    Ocean/Sea view

  • Most of the accommodation:

    Balcony

Max. number of persons
4
Area
From 80 m² / 861 sq ft

Bedding

King size bed(s) x1

Double sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • In-house moviesAdditional charge
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Hotel location

Novotel Wollongong Northbeach

2-14 Cliff Road, NORTH WOLLONGONG
2500 WOLLONGONG
Australia

GPS:-34.414486, 150.900293

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 209 rooms
  • 3 rooms for people with reduced mobility
  • 43 connecting rooms
  • 209 non-smoking rooms
  • 10 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

100% Non Smoking Property

Entertainment

  • Piano

Lounge

  • Waiting area or lounge

Wi-Fi

  • WiFi at the hotel Additional charge
  • WiFi in the communal areas Additional charge

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Porter

  • Porter

Pets

Pets not allowed

Catering

One Restaurant

4 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

18 Meeting rooms

Family

Services for children

  • Children''s TV Channels

Well-being

Hotel Pool

  • Outside
  • On site

Beachside Fitness

  • On site
  • On site
  • Indoor parking
  • Private
  • 150 parking spaces
  • Max Limited Height: 1.9 m / 6.23 ft
  • Parking pricing: 24.21 € 39 AUD Per day

  • Parking for a month
  • Parking for a week

Services & equipment

  • Stairs

Security

  • Well-lit parking
  • Extinguisher
  • Sprinkler
  • Controled access parking

Accessibility

  • Elevators
  • Accessible parking

PALISADE KITCHEN & BAR

The best quality local produce, prepared in the simplest way.

Cooking style
International
Chef name
Matthew Duggan
Capacity
200
Accessibility
Accessible service

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Exceptional View
  • Thematic parties and animation
  • Meals by the swimming Pool

Payment

  • Cash
  • Credit card
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • JCB
  • Visa

Accommodate food

  • Children menu

The best quality local produce, prepared in the simplest way.

PEPE'S ON THE BEACH

PEPE'S on the beach promises a slice of the Mediterranean with a hint of Bondi on the shores of North Wollongong Beach. PEPE'S offers all-day drinks and dining with al fresco options on their large scale deck and private cabanas.

Bar Type
BAR
Capacity
100
Accessibility
Accessible service

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Smoking Area
  • Musical Entertainment
  • Terrace

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Visa

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks

Snacks facilities

  • Cold snacks
  • Hot snacks

PEPE'S on the beach promises a slice of the Mediterranean with a hint of Bondi on the shores of North Wollongong Beach. PEPE'S offers all-day drinks and dining with al fresco options on their large scale deck and private cabanas.

ADRIFT POOL BAR

Let your problems Adrift away...enjoy our poolside menu, range of cocktails, local wines or book a cabana.

Bar Type
POOL BAR
Capacity
150
Accessibility
Accessible service
Opening hours
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday
Saturday
Sunday
Subsequent opening hours

Other informations

Services

  • Wheelchair access
  • Terrace

Payment

  • Cash

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks

Snacks facilities

  • Cold snacks
  • Hot snacks

Let your problems Adrift away...enjoy our poolside menu, range of cocktails, local wines or book a cabana.

THE FRISKY FLAMINGO

Non contractual photo

Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Terrace

Payment

  • Cash
  • Credit card
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Visa

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks

Snacks facilities

  • Cold snacks
  • Hot snacks

Wollongong's first American-style, late-night sports lounge. Frisky's is the mastery of all things sport boasting the largest indoor media screen in the Southern Hemisphere, and American-style menu with a beachfront location.

Our buffet breakfast offers a large selection of hot and cold food including pastries, cheeses, cereal, a variety of toasts, freshly squeezed juices, and of course bacon and eggs. Enjoy a fantastic breakfast while catching the sunrise over North Beach.

Couples can enjoy the perfect Wollongong wedding at Novotel Wollongong Northbeach. The hotel features a beautiful beachside location, extensive event facilities, outstanding accommodation, leisure facilities, 5 food & beverage outlets and "The Deck."

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,583 reviews

Customer review rating 5.0/5

Warwick S. Couples - Confirmed reviews ALL

Dear Warwick, Thank you for your wonderful 100% review and for choosing to stay with us on over 100 occasions. We are delighted our team, dining and comfortable beds continue to exceed your expectations. We truly appreciate your loyalty and look forward to welcoming you back soon. Kind regards, Novotel Team

Customer review rating 4.5/5

Carlie D. Families - Confirmed reviews ALL

Dear Carlie, Thank you for your wonderful 90% review. We are delighted you enjoyed the comfortable bed, excellent water pressure and hot water, and our high standards of cleanliness. Kind regards, Novotel Team

Customer review rating 5.0/5

Elisabeth T. Couples - Confirmed reviews ALL

Dear Elisabeth, Thank you for your wonderful 100% review. We’re delighted you enjoyed your stay by the ocean. We look forward to welcoming you back. Kind regards, Novotel Team

Customer review rating 5.0/5

Said A. Families - Confirmed reviews ALL

Dear Said, Thank you for your wonderful 100% review and continued Gold loyalty. We are delighted you enjoyed the room upgrade and professional service from our Front Office team. We look forward to welcoming you back. Kind regards, Novotel Team

Customer review rating 5.0/5

Howard S. Families - Confirmed reviews ALL

Dear Howard, Thank you for your wonderful feedback. Delighted you enjoyed our location, facilities, and great value. We look forward to welcoming you back soon. Kind regards, Novotel Team

Dear Warwick, Thank you for your wonderful 100% review and for choosing to stay with us on over 100 occasions. We are delighted our team, dining and comfortable beds continue to exceed your expectations. We truly appreciate your loyalty and look forward to welcoming you back soon. Kind regards, Novotel Team

Customer review rating 4.5/5

Carlie D. Families - Confirmed reviews ALL

We had the best water pressure and hot water. Beds were comfy and overall the room was very clean

Dear Carlie, Thank you for your wonderful 90% review. We are delighted you enjoyed the comfortable bed, excellent water pressure and hot water, and our high standards of cleanliness. Kind regards, Novotel Team

Customer review rating 5.0/5

Elisabeth T. Couples - Confirmed reviews ALL

The room we had was Beautiful, bath over looking the ocean. The room was very clean and the service was great

Dear Elisabeth, Thank you for your wonderful 100% review. We’re delighted you enjoyed your stay by the ocean. We look forward to welcoming you back. Kind regards, Novotel Team

Customer review rating 5.0/5

Said A. Families - Confirmed reviews ALL

I am so happy, Front Desk is welcoming, easy Check In/ Out, clean rooms good housekeeping, Room Location is perfect, thank you for unexpected upgrade.

Dear Said, Thank you for your wonderful 100% review and continued Gold loyalty. We are delighted you enjoyed the room upgrade and professional service from our Front Office team. We look forward to welcoming you back. Kind regards, Novotel Team

Customer review rating 5.0/5

Howard S. Families - Confirmed reviews ALL

Hotel well set out with numerous places to eat and drink as well as being close to the beach with walks and other eating places close by. Free bus into town is also a bonus.

Dear Howard, Thank you for your wonderful feedback. Delighted you enjoyed our location, facilities, and great value. We look forward to welcoming you back soon. Kind regards, Novotel Team

Customer review rating 5.0/5

Berenice M. Couples - Confirmed reviews ALL

Good service great room all one could ever need gold view and very relaxing

Dear Berenice, Thank you for your wonderful 100% review and continued Gold loyalty. We are delighted you enjoyed the relaxing atmosphere, beautiful views, comfortable room and professional service from our team. We look forward to welcoming you back. Kind regards, Novotel Team

Customer review rating 5.0/5

Janette B. Couples - Confirmed reviews ALL

Lovely stay ,great staff ,Pallisades was fantastic and the rooms are spacious ,clean and relaxing.

Dear Janette, Thank you for your wonderful feedback. We are delighted you enjoyed your stay, our team, and Pallisades. We look forward to welcoming you again. Kind regards, Novotel Team

Customer review rating 0.5/5

Price J. Families - Confirmed reviews ALL

we were given a room that had the street view despite asking before booking if we could please get a better view upon arrival we were told that all the beach reviews were booked but at a charge we could be upgraded which didn’t make any sense. Absolute zero customer service. Staff getting upset and annoyed that they were having to microwave meals bought from outside even though we requested a microwave be brought up to our room and it was denied multiple times. thoroughly disappointed in the expectation versus the reality everything looks modern but incredibly out of date both the policy about the microwave which is incredibly inconvenient for guest guests, the Receptionists were two or three that were really polite and kind but the rest were snappy and unprofessional. we had a disappointing experience at the restaurant also. just thoroughly disappointed at the whole experience we were worried at the next thing that would make people upset that worked there. our room didn’t get cleaned once and we left it for a few hours and when I asked the cleaner I said there’s priority rooms I get cleaned first.

Dear Price, We are sincerely sorry to hear how disappointed you were with your stay and that the microwave policy did not meet your expectations. We take your feedback seriously and will investigate these concerns further. Our team will contact you privately via email in due course, thank you for your patience. Kind regards, Novotel Team

Customer review rating 5.0/5

Dan M. Families - Confirmed reviews ALL

All amazing. We love it

Dear Dan, Thank you for your wonderful 100% review and continued Silver loyalty. We are delighted you enjoyed your upgrade. We apologise that your water was not replenished daily and appreciate your feedback. For future stays please contact our 24/7 Reception and our Team will organise more water for your room. We look forward to welcoming you back soon. Kind regards, Novotel Team

Customer review rating 4.0/5

Barbara H. Couples - Confirmed reviews ALL

This hotel has wonderful staff, excellent location and very clean. However we were very disappointed in the bed- it was way too soft. My husband felt he was sleeping in a marshmallow!!!

Dear Barbara, Thank you for your kind words regarding our team, location, and cleanliness. We are sincerely sorry that the mattress was far too soft for your comfort and impacted your sleep. Bed preference is deeply personal, and we regret falling short here. For future stays, our team is always happy to assist with firmer bedding options to ensure a restful night. We hope to welcome you back again soon. Warm regards, Novotel Team

Customer review rating 3.0/5

Rita Z. Couples - Confirmed reviews ALL

Nice and clean My bed was uncomfortable and very soft However on the second night I had about 70 moths in my room when I returned from dinner and all my windows were closed. Reception weren’t able to move us but they did get rid of them. We still got a few more come in during the night but my husband got rid of them

Dear Rita, Thank you for sharing your feedback. We sincerely apologise for the unexpected moth experience, this migration was unprecedented, and we are pleased our team could assist in removing them from your room. We also appreciate your comments on the bed and breakfast and will share these with our team. Kind regards, Novotel Team

Customer review rating 2.0/5

Enza T. Friends - Confirmed reviews ALL

Hotel looks tired and in need of upgrading. Mattress was bad that did not sleep well and my husband kept rolling to one side. Breakfast was such a disappointment that the coffee machine was always jammed or out of order. To have a coffee made or an omelette, there were extra charges for everything. Daniel at front desk and the lovely lady at guest relations were happy to help with anything but the rest of the team were rude. Would I go back, definitely not.

Dear Enza, We are truly sorry your stay fell short of expectations. We appreciate your honest feedback and are pleased Daniel and Anna could assist. Your comments on the room, breakfast and service are taken seriously and will be shared with our team. Kind regards, Novotel Team

Customer review rating 4.0/5

Kan S. Families - Confirmed reviews ALL

Our recent stay at Novotel Wollongong was a fantastic experience overall, highlighted by its beautiful beachfront location, lovely ocean views, and exceptionally clean rooms. We thoroughly enjoyed the dining, especially the hotel dinner which featured great live music, beautifully presented meals, and a polite, highly professional restaurant crew who also made breakfast a delight. However, our experience fell just short of a perfect 10/10 due to a lapse in room service and communication. Upon arrival, we noticed our hand and body lotion was completely empty and, despite booking for four guests, we were only provided with two snack packets. While these are small details, we went downstairs to personally request refills, and although the counter staff member promised to send the items up, they completely failed to do so. It was disappointing to have our request ignored, but despite this front desk service issue, we still had a wonderful time and truly loved the food, hospitality, and atmosphere of the hotel.

Dear Kan, Thank you for your kind and detailed feedback. We are delighted you enjoyed the location, dining and hospitality. Please be assured that the matters raised regarding room service and ALL recognition will be shared with the relevant Department Heads for training and discussion with the team. We sincerely appreciate your feedback and hope to welcome you back again soon. Kind regards, Novotel Team

Customer review rating 3.5/5

Scott H. Families - Confirmed reviews ALL

Hotel is well located, bar areas are lovely, Pepi's is fantastic. Rooms are tired and walls are paper thin. We had 2 rooms and were woken both morning by kids (5am) and parents talking in room, balconies and in hallways. Got 2 small free waters the first morning, these weren't replaced next day with fresh water.

Dear Scott, Thank you for sharing your feedback. We are pleased you enjoyed our location, North Bar and Pepe's on the Beach. We are sorry the room condition, noise and water replenishment fell short of expectations. For your next stay, please feel welcome to contact our 24/7 Reception team, who will be happy to provide additional water on request. Your comments are appreciated and will be shared with our team. Kind regards, Novotel Team

Customer review rating 4.5/5

Ebanie J. F. Couples - Confirmed reviews ALL

Hotel is exceptional, great location and rooms are amazing, bed are comfortable and bathrooms luxurious. First time to Wollongong and o will definitely be staying here again.

Dear Ebanie, Thank you for your wonderful 90% review. We are delighted you enjoyed your stay. We look forward to welcoming you back to Wollongong. Kind regards, Novotel Team

Customer review rating 4.5/5

Denise C. Families - Confirmed reviews ALL

Well located, good parking, friendly staff, my only problem was no power point close to bed for medical equipment. When I asked for an extension cord one was brought but the power point closest to bed didn't work so I had a cord across the floor. A trip hazard. (I didn't trip, just for your info) I loved having breakfast at the buffet. Everything you could want! Very fresh.

Dear Denise, Thank you for your 90% review. We are delighted you enjoyed our location, parking, friendly team and breakfast. We sincerely apologise for the inconvenience with the bedside power point and appreciate your feedback. kind regards, Novotel Team

Customer review rating 5.0/5

Arnaldo C. Families - Confirmed reviews ALL

We had a wonderful stay at Novotel Wollongong Northbeach. The location was fantastic, the room was clean and comfortable, and the staff were friendly and welcoming. We really enjoyed our stay and would happily come back again. Highly recommended!

Dear Arnaldo, Thank you so much for your kind feedback. We are delighted you enjoyed your stay, and we sincerely apologise for the issues you outlined. Your comments are greatly appreciated and will help us improve. We hope to welcome you back again soon. Kind regards, Novotel Team

Customer review rating 3.5/5

Yi Z. Solo - Confirmed reviews ALL

I stayed one night there, in a great location near the beach and a 5-minute drive from the city. However, the studio suite just ran out of facial tissues and body lotion - apparently, the cleaning staff never checked on these issues.

Dear Yi Z., Thank you for your feedback. We are pleased you enjoyed our location and apologise for the missing amenities. Your concerns will be shared with our Housekeeping team for attention. We look forward to welcoming you back. Kind regards, Novotel Team

Customer review rating 4.5/5

Ian W. Families - Confirmed reviews ALL

Loved the way u looked after the birthday girl

Dear Ian, Thank you for your kind feedback and for recognising our team. We are delighted we could make the birthday celebration special. We also appreciate your Wi-Fi feedback, which we will share with our team. We look forward to welcoming you back soon as our valued Platinum Member. Kind regards, Novotel Team

Customer review rating 4.5/5

Julie G. Couples - Confirmed reviews ALL

Excellent customer experience from check in to check out

Dear Julie, Thank you for your wonderful 90% review. We are delighted you enjoyed your stay and excellent service. We truly appreciate your kind feedback and look forward to welcoming you back soon. Kind regards, Novotel Team

Other web-users rate our hotel

  • 1,309 reviews 8.6/10 Location
  • 2,250 reviews 7/10 Room
  • 1,685 reviews 8.3/10 Service
  • 150 reviews 3.9/10 WiFi
  • 978 reviews 5.5/10 Comfort
  • 739 reviews 6/10 Cleanliness
  • 495 reviews 4.3/10 Value
  • 448 reviews 7.4/10 Breakfast

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