Novotel Wollongong Northbeach 4 stars

Customer review rating (ALL Rating) 4.3/5 3,558 reviews

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Novotel Wollongong Northbeach - Image 1
Novotel Wollongong Northbeach - Image 2
Novotel Wollongong Northbeach - Image 3
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2-14 Cliff Road, NORTH WOLLONGONG, 2500 WOLLONGONG, Australia

Description

Hotel extras

  • Ocean views, rooms with balconies

  • Heated outdoor pool , fitness centre "Beachside Fitness"

  • Ocean-view dining, outdoor terrace overlooking the beach

  • Your choice of 4 bars North Bar, Adrift Pool Bar, The Frisky Flamingo or Pepe's on the Beach

  • Free bus outside for city shopping and dining

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Novotel Wollongong Northbeach

2-14 Cliff Road, NORTH WOLLONGONG
2500 WOLLONGONG
Australia

GPS:-34.414486, 150.900293

Telephone
Fax +61 2 4224 3141

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

PALISADE KITCHEN & BAR

The best quality local produce, prepared in the simplest way.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,558 reviews

Customer review rating 3.5/5

Margot R. Business - Confirmed reviews ALL

Dear Margot, Thank you for taking the time to share your feedback following your stay at Novotel Wollongong Northbeach. We are pleased to hear you enjoyed our location, the overall quality of the rooms, and your dining experience, and that you found our team to be polite and welcoming. However, we are saddened to learn that the room requests you had discussed prior to arrival were not fulfilled. We understand how important those arrangements were for your family, particularly with grandparents caring for children, and we apologise for the inconvenience and disappointment this caused. We are also sorry to hear about the noise disturbance you experienced in room 1004. Thank you for bringing this to our team's attention at check-out. Your feedback has been shared with our maintenance team so they can investigate the issue. We appreciate your comments, as they help us identify opportunities to improve. We hope to have the opportunity to welcome you back and provide the seamless experience you had expected. Kind regards, Novotel Team

Customer review rating 2.0/5

Rennie D. Business - Confirmed reviews ALL

Customer review rating 5.0/5

Jasmin C. Couples - Confirmed reviews ALL

Dear Jasmin, Thank you so much for your wonderful review and for awarding us a perfect score! We are delighted to hear you enjoyed your stay and that you found your room spacious, clean, and comfortable. It is especially great to know the bed provided such a restful night's sleep! Our beachfront location is certainly one of our favourite features too and we are so pleased you were able to make the most of it. We truly appreciate your kind words and look forward to welcoming you back to Novotel Wollongong Northbeach for another relaxing stay. Warm regards, Guest Relations Team

Customer review rating 3.5/5

Debra T. Couples - Confirmed reviews ALL

Dear Debra, Thank you for taking the time to share your feedback following your stay at Novotel Wollongong Northbeach. We are pleased to hear you enjoyed our location. We are saddened that you found the bed smaller than expected. Please be assured that our rooms are furnished with standard queen beds in accordance with Accor brand specifications. We do appreciate that bed comfort and size are very much a matter of personal preference, and we are sorry that the bed did not provide the level of comfort you were hoping for. We apologise for the confusion surrounding the servicing of your room. Our housekeeping team contacted you as they were attending to rooms later in the day to confirm whether you still wished to have your room serviced. While we appreciate your understanding towards our team, we apologise that this process felt unusual and that your room had not yet been attended to. Your feedback has been shared with our housekeeping team. Thank you again for your valuable comments. We appreciate your understanding and hope to have the opportunity to welcome you back and provide you with a smoother and more enjoyable experience. Warm regards, Novotel Team

Customer review rating 3.0/5

David U. Business - Confirmed reviews ALL

Dear David, Thank you for taking the time to share your feedback following your recent stay at Novotel Wollongong Northbeach. We are truly sorry that your stay was disrupted by the loud exhaust fan in your room. We understand how important a peaceful night's sleep is, and we sincerely regret that this issue impacted your comfort and meant you had to change rooms during your stay. Please accept our heartfelt apologies for the inconvenience caused. Your feedback has been shared with our Engineering team so they can investigate and rectify the issue to help prevent it from affecting future guests. We genuinely appreciate you bringing this to our attention and hope that, despite this experience, you will consider giving us another opportunity to provide you with the relaxing and enjoyable stay you deserve. Kind regards, Novotel Team

Other web-users rate our hotel

  • 1,333 reviews 8.6/10 Location
  • 2,254 reviews 6.9/10 Room
  • 1,690 reviews 8.2/10 Service
  • 149 reviews 3.8/10 WiFi
  • 981 reviews 5.5/10 Comfort
  • 735 reviews 6/10 Cleanliness
  • 501 reviews 3.9/10 Value
  • 457 reviews 7.1/10 Breakfast

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