Novotel Wollongong Northbeach 4 stars

Customer review rating (ALL Rating) 4.4/5 2,079 reviews

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Novotel Wollongong Northbeach - Image 1
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2-14 Cliff Road, NORTH WOLLONGONG, 2520 WOLLONGONG, Australia

Description

ALLSAFE approved hotel

Hotel extras

  • Ocean views, rooms with balconies

  • Heated outdoor pool , fitness centre "Beachside Fitness"

  • Ocean-view dining, outdoor terrace overlooking the beach

  • Your choice of 4 bars North Bar, Adrift Pool Bar, The Frisky Flamingo or Pepe's on the Beach

  • Free bus outside for city shopping and dining

Our accommodation(s)

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Hotel location

Novotel Wollongong Northbeach

2-14 Cliff Road, NORTH WOLLONGONG
2520 WOLLONGONG
Australia

GPS:-34.414486, 150.900293

Telephone
Fax +61 2 4224 3141

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

PALISADE KITCHEN & BAR

The best quality local produce, prepared in the simplest way.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,079 reviews

TripAdvisor Rating  4.0/5  2,813 reviews

Somewhat below standard

Customer review rating 3.0/5

Sean Business - Confirmed reviews ALL

The Premises needs maintenance and updating badly. My room door (634) for example was unable to be opened or closed freely as the door frame and door are out of alignment. This is a hazard and unsafe. There is a mould smell in the bathroom (this is common as other members experienced the same thing amongst our employees). There are maintenance issues such as damaged or missing signs that require rectification and attention. Someone had brought in a small dog in an adjacent room which wasn't picked up. The car parking area is difficult to maneuver out of due to tight space for a mid-large van/suv.

Dear Sean P., Thank you for taking the time to tell us about your experience at the Novotel Wollongong Northbeach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies regarding the issues with your room. For any future stays please be swift with mentioning them to our front office team so we can do our best to fix the issues during your stay. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the issues sighted and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dora Heller Guest Relations Executive

Safety and Noise Concerns

Customer review rating 1.5/5

Hotel G. Business - Confirmed reviews ALL

I recently stayed at your hotel in Room 504. The window locks in the room were broken, compromising the security as others could have accessed to my room via the external platform/plant. This poses a serious safety risk for guests. Furthermore, the windows were not properly sealed, resulting in constant wind noise during the windy night of 28 November, 2023. This made it challenging to sleep and impacted my overall experience.

Dear Wei C., Thank you for taking the time to tell us about your experience at the Novotel Wollongong Northbeach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies regarding the issues with the locks and noise from the wind. Please do not hesitate to let our friendly front office staff know of any issues during your stay so we can do our best to rectify them before your departure. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dora Heller G. Relations Executive

Bad stay

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

Please refer to RAMZAN Nadine - NOVOTEL Northbeach FO18 <na…>

Dear Teresa Maria P., Thank you for taking the time to tell us about your experience at the Novotel Wollongong Northbeach. We are deeply disappointed to hear that your experience did not meet your expectations. Our Guest Relations team have reached out directly to discuss your stay, and please rest assured that we are taking the appropriate measures to address the issues cited. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lucy Lyall Guest Experience Manager

well located

Customer review rating 4.0/5

Laura V. Couples - Confirmed reviews ALL

overall a happy experience

Dear Phillip V., Thank you so much for taking the time to tell us about your recent experience here with us at Novotel Wollongong Northbeach. As we are constantly striving to provide a superior service and experience, it is always a pleasure to receive positive feedback. We were however dissapointed to hear the service from our North Bar team did not meet your expectations. Your feedback as our guest is highly valued and rest assured, will be shared with our relevant teams as an encouragement to continuously improve the quality of our guest journey. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Kind regards, Dora Heller Guest Relations Executive

excellant location

Customer review rating 4.5/5

Annette Couples - Confirmed reviews ALL

beautful room amd lovely staff

Dear Annette S., We very much appreciate your comments regarding your stay at the Novotel Wollongong Northbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dora Heller Guest Relations Executive

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Other web-users rate our hotel

  • 1,003 reviews 8.7/10 Location
  • 1,716 reviews 7.5/10 Room
  • 1,352 reviews 7.9/10 Service
  • 98 reviews 5.3/10 WiFi
  • 567 reviews 6.6/10 Cleanliness
  • 397 reviews 4.1/10 Value
  • 341 reviews 6.4/10 Breakfast
  • 244 reviews 7.5/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.