Novotel Wollongong Northbeach 4 stars

Customer review rating (ALL Rating) 4.3/5 3,120 reviews

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Novotel Wollongong Northbeach - Image 1
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2-14 Cliff Road, NORTH WOLLONGONG, 2500 WOLLONGONG, Australia

Description

Hotel extras

  • Ocean views, rooms with balconies

  • Heated outdoor pool , fitness centre "Beachside Fitness"

  • Ocean-view dining, outdoor terrace overlooking the beach

  • Your choice of 4 bars North Bar, Adrift Pool Bar, The Frisky Flamingo or Pepe's on the Beach

  • Free bus outside for city shopping and dining

Our accommodation(s)

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Hotel location

Novotel Wollongong Northbeach

2-14 Cliff Road, NORTH WOLLONGONG
2500 WOLLONGONG
Australia

GPS:-34.414486, 150.900293

Telephone
Fax +61 2 4224 3141

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

PALISADE KITCHEN & BAR

The best quality local produce, prepared in the simplest way.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,120 reviews

TripAdvisor Rating  4.0/5  2,828 reviews

Amazing views, great location

Customer review rating 5.0/5

Peter Couples - Confirmed reviews ALL

Amazing views, great location, friendly staff

Dear Peter T., Thank you so much for sharing your feedback about your recent stay at the Novotel Wollongong Northbeach! We’re delighted to hear you enjoyed our beautiful beachfront location and found our staff to be friendly. It’s always a pleasure to receive such positive feedback, and I’ll be sure to share your comments with the entire team. Your kind words will certainly inspire and motivate us to continue providing exceptional service. Thank you once again for taking the time to share your experience. We look forward to welcoming you back soon and hope your next visit will be just as enjoyable. Sincerely, Dora Guest Relations Executive

It was beautiful place, good, views, good customer service, very clean and very friendly.

Customer review rating 5.0/5

Alfred A. Friends - Confirmed reviews ALL

I enjoyed my time in this place. I will be back any time possible.

Dear Alfred, We very much appreciate your comments regarding your stay at the Novotel Wollongong Northbeach. We are thrilled to hear that you enjoyed your stay with us, and it's wonderful to know that you appreciated the beautiful views, our customer service, and the cleanliness of the hotel. It means a lot to us to hear that you felt welcomed and taken care of. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to hosting you again whenever you're in the area. Thank you again for sharing your experience, and we hope your next visit to Novotel Northbeach Wollongong will be as pleasant as the previous one. Sincerely, Anna Guest Relations Executive

The Mattress and wrong bathroom allocation

Customer review rating 2.0/5

Gerg Couples - Confirmed reviews ALL

The Mattress! It was terrible. Like sleeping on a jelly trampoline.I tossed and turned all night and woke up with a sore back. No support from a overly soft, uncomfortable mattress. The good points: Room service dinner and breakfast were very generous and very good. Every thing else was good except even though we are ACCOR members we now have to pay for parking which used to be free. One other thing, when I booked I specified I needed a "walk-in" shower, not a shower over a bath. Guess what I got? After some hassle going back to reception I was given a room with a walk-in shower. Should have been the case in the first place. Don't staff read specific requests when allocating rooms?? But that mattress ! Physiotherapists will tell you all bedding should be firm and supportive.

Dear Greg, Thank you for taking the time to tell us about your experience at the Novotel Wollongong Northbeach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I'm truly sorry to hear about the issues you encountered with the mattress and your room allocation. We strive to provide a comfortable, restful experience, and I regret that the softness of the mattress caused you discomfort. In future please do contact our Front Office Team who will be able to offer a mattress board or other options. Regarding the bathroom allocation, I apologise for the initial oversight. We make every effort to accommodate specific requests and will reinforce the importance of carefully reviewing guests' preferences when assigning rooms to prevent this kind of inconvenience in the future. As an ACCOR member, we value your loyalty, and we understand that changes like the parking policy can be disappointing. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anna Guest Relations Executive

Customer review rating 3.5/5

Kerrie P. Couples - Confirmed reviews ALL

We had an issue with our allocated room’s air conditioning not working, which everyone was aware of, so I’m not sure why they allocated that room to anyone until the air con had been fixed. When we complained about it, Rohit allocated us another room, which was a suite, but it still was an inconvenience because we had to move our belongings from the first room to the second room. Otherwise all staff were nice and helpful and the room was clean and tidy. Thanks

Dear Kerrie P., Thank you for sharing your experience following your recent stay at Novotel Wollongong Northbeach. I’m truly sorry to hear about the inconvenience caused by the air conditioning issue in your initially allocated room. Please rest assured that we would never knowingly allocate a room that was not fully functional. It appears there may have been a miscommunication, and I sincerely apologise for the disruption this caused during your stay. I’m glad to hear that Rohit was able to assist by moving your room, and I’m pleased that you found our staff to be nice and helpful, and the room clean and tidy. We appreciate your understanding and patience, and we’re grateful for your feedback, which helps us improve our guest experience. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a smoother and more enjoyable visit in the future. Sincerely, Dora Guest Relations Executive

Great location, very happy.

Customer review rating 5.0/5

Emily Families - Confirmed reviews ALL

Staff were extremely accommodating and the hotel is in a prime location. The room was clean and nice and we had views of the ocean which was awesome. The main bar is very cool and had a great buffet breakfast. Would definitely recommend and would stay again.

Dear Emily W., Thank you so much for sharing your feedback about your recent stay at the Novotel Wollongong Northbeach! We’re delighted to hear that you enjoyed our beautiful beachfront location and found our staff to be accommodating. It’s wonderful to know that you were pleased with the cleanliness of your room, as we take great pride in maintaining high standards for our guests' comfort. Your kind words about our breakfast and North Bar are also greatly appreciated. It’s always a pleasure to receive positive feedback, and I will be sure to share your comments with the team. Your encouragement motivates us to continuously improve our service quality. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dora Guest Relations Executive

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.