Novotel Wollongong Northbeach Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 17,829 reviews

ALLSAFE approved hotel

Novotel Wollongong Northbeach
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+ 23 Services

Hotel extras

  • WiFi, cable TV, many rooms with balcony

  • Outdoor heated pool, fitness centre, sauna

  • A la carte, buffet dining, ocean-view terrace

  • Spacious lobby bar "North Bar", Pepe's on the Beach for beachfront snacks and cocktails.

  • Free bus outside for city shopping and dining

Hotel location

Novotel Wollongong Northbeach

2-14 Cliff Road
NORTH WOLLONGONG
2520 wollongong
australia

Fax: (+61)2/42243141

Check-in from 14h00

Check out up to 11h00

  • PREMIER BUS SERVICES:  SOUTH COAST CENTRAL STATION

  • By plane

    WOLLONGONG At 35km / 21.75 miles

  • By car

    F6 FREEWAY At 6km / 3.73 miles

  • By train

    COCKATOO RUN HERITAGE TRAIN At 14km / 8.7 miles

  • By train

    NORTH WOLLONGONG At 1.5km / 0.93 miles

  • By train

    WOLLONGONG STATION At 6km / 3.73 miles

GPS:-34.414486, 150.900293

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

PALISADE KITCHEN & BAR

The best quality local produce, prepared in the simplest way.

Our accommodation(s)

Featuring a range of superb accommodation options, Novotel Wollongong Northbeach is ideally placed to offer the perfect beachside break or conference destination. This impressive Wollongong hotel features 204 tastefully appointed guest rooms and suites, w ith Superior options offering ocean views and private balconies. Each room features everything needed for a relaxing stay, including a flat-screen TV with Austar and pay-per-view channels, an iPod dock, WIFI access, a spacious work station and a minibar.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 18

  • Maximum size: 518

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 450 people

Find out more

Our guest reviews for
Novotel Wollongong Northbeach

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

17,829 reviews

TripAdvisor Rating 4.0/5

2,731 reviews

Great Place to Stay in the Gong

TripAdvisor rating 4.0/5

Melissa R 18/01/2022 TripAdvisor review

The classic destination for your stay in Wollongong. Its right on North Beach with easy access to the blue mile. We could easily walk into the city for dinner and home after. Has all you need in the one place. Clean, friendly staff, basic from a style perspective but is above average for the area.

Family getaway

TripAdvisor rating 3.0/5

scottyjlewis 17/01/2022 TripAdvisor review

Two rooms one was nice and the other had old beds and terrible. Covid meant no access to restaurants and even to get a coffee or tea in the day. Staff just lovely and really outstanding. The facilities are a bit run down, the breakfast was nice and the views lovely. It was a nice break but over priced for what we got. Parking should be included in the stay given facilities closed

Great location and amazing service

Customer review rating 5.0/5

Mandy &. D. Couples - 14/01/2022 Confirmed reviews ALL

From the moment we checked in we could not fault a thing. Absolutely loved our room; the staff were all so friendly and helpful and the facilities were exceptional .

Very bad customer service

Customer review rating 0.5/5

Anonymous Couples - 14/01/2022 Confirmed reviews ALL

I rang and booked as an Accor platinum member . I have been told that will upgrade to panorama level for free and will use your Accor points . when I received the email confirmation I thought that’s too expensive so i emailed saying I just want a room with balcony water front and I don’t want to use my points and I followed that with an email. Nadine from reservation called me and sent me an email I have told her that i don’t want to use my points ans I just want a room with varanda water front and I sent an email as well. When I went for check in the girl at reception said yes we have your note but because u r platinum we upgraded you and we have a note on the system . On check out I found out that they charged me the same expensive rate and used all my points and they very rude . I showed the emails and they didn’t even care . Very disappointed and they ruined my 30 year anniversary

Great stay

Customer review rating 4.0/5

Catherine K. Solo - 13/01/2022 Confirmed reviews ALL

Peaceful stay Great to get away Awesome location Great service

Dear Catherine K., We very much appreciate your comments regarding your stay at the Novotel Wollongong Northbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Best Regards, Nadine Ramzan Guest Relations Executive

Great location, lovely property, wonderful staff

Customer review rating 4.5/5

Anonymous Business - 13/01/2022 Confirmed reviews ALL

I really enjoyed my stay - I had 1 night on business, and I’m really glad I chose this property. The gentleman at the front desk was kind enough to give me an ocean view and the in-room dining staff member (Katie) was outstanding in accommodating my dietary needs. The room was clean, nicely decorated, and comfortable. Unfortunately the bar & restaurant were closed the night I was there (due to Covid), but I was happy with in-room dining, especially after speaking to Katie. Great asset to your team. Thanks for a great stay!

Dear Natalie M., We very much appreciate your comments regarding your stay at the Novotel Wollongong Northbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Best Regards, Nadine Ramzan Guest Relations Executive

Location, cleanliness of rooms & hotel overall. Great comfy beds!

Customer review rating 4.0/5

Anita Families - 13/01/2022 Confirmed reviews ALL

A holiday with my daughter for 5 nights. Extremely well looked after by all staff, very professional, polite & happy to assist with anything.

Dear Anita J., We very much appreciate your comments regarding your stay at the Novotel Wollongong Northbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Best Regards, Nadine Ramzan Guest Relations Executive

Mixed Bag

Customer review rating 3.0/5

Perplexed Families - 12/01/2022 Confirmed reviews ALL

Highlights - Ashley, Millie and Olivia at reception. Phone call with customer service. The breakfast staff. The location is superb. The pool was refreshing. Low lights - Restaurant closed at lunch + dinner (due to COVID); The North Bar closed (due to COVID); The bed in the suite was awful - it sinks in the middle; bird droppings on balcony floor + furniture are unhygienic (and awful for the cleaners to clean up everyday); bathroom supplies - shampoo etc - were not replenished until I left a note on day 4; one bottle of water per person for a 5 day stay was disappointing (I had assumed it would be daily); bed sheets made but not changed for duration of 5 night stay also not what was expected; the guest laundry was not anywhere near 4 star standard.

Well located

Customer review rating 4.5/5

Jack Families - 12/01/2022 Confirmed reviews ALL

It was our first time at Novotel, and we had the city view. It wasn’t the best view, but they were the only rooms left. The beds were comfortable & the bathroom was very well maintained & clean. Definitely will be booking again, but next time I’ll make sure to book the beach view room. Overall, we loved the hotel, it’s location and the staff were very helpful & friendly.

Dear Jack Y., We very much appreciate your comments regarding your stay at the Novotel Wollongong Northbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Best Regards, Nadine Ramzan Guest Relations Executive

Great location although limited services

Customer review rating 4.0/5

John O. Couples - 12/01/2022 Confirmed reviews ALL

Staff very accomodating, and excellent room 921 was afforded on recent stay Negatives; A)The North restaurant / bar was closed for dinner with no notification on the web site or advise upon phone booking B) with restaurant closed for dinner the only alternate within the hotel was room service which incurred a $5 sundry charge which I believe should have been complimentary given the circumstances

Good location but disappointed with dining

Customer review rating 2.0/5

Renee Families - 11/01/2022 Confirmed reviews ALL

we enjoyed our stay overall however we are dissatisfied that we paid full freight for 2 nights and the restaurants were not even open within the hotel. It was like staying in a bed and breakfast which is not he experience you pay for when you go to the Novotel. There are limited good restaurants in the area and we stay at acor hotels to take advantage of the member benefits to which we were unable to because of the bar and restaurants being closed. I understand these are difficult times however don't charge your customers full freight with half the experience. Also you managed to have enough staff to cater for a wedding however couldn't even open a bar for a few hours?

Ok stay!

Customer review rating 3.5/5

Peter Couples - 11/01/2022 Confirmed reviews ALL

Overall the staff were nice and the facility was good, was a pity the main lounge was closed during the time we were there, also the coffee machines were not working for breakfast but the staff kindly made a barista coffee for my wife and I.

Expected much better

TripAdvisor rating 2.0/5

Ahmet Yavuz U 11/01/2022 TripAdvisor review

For the price we paid and the name of the hotel we were expecting much better but unfortunately we were very disappointed. With an amazing bar in the middle of the hotel next to reception does not open until 3pm. I wanted to have a drink while watching my kids in the pool and pool bar does not operate. Room service took more than an hour to bring a bucket of ice the first night, on the second night of asking for ice it didn't even make it to our room I actually walked down and got my own ice from the bar. On the positive side cleaning staff were extremely helpful and did an amazing job and helped more than the other hotel staff. Overall; hotel management needs to train staff on customer service and maybe increase staff especially on busy times like Christmas.

Good stay, located really close to the beach, cafes and restaurants

Customer review rating 4.0/5

Anonymous Families - 10/01/2022 Confirmed reviews ALL

Experience was good

Customer review rating 0.5/5

Vijay K. Families - 10/01/2022 Confirmed reviews ALL

Is very evident that no investment is being made on staff training despite getting multiple reviews about poor service. I felt unwelcome from the time I checked in. They is nothing 4.5 star about this establishment.

Dear Vijay K., Thank you for taking the time to tell us about your experience at the Novotel Wollongong Northbeach. I am sorry that your experience did not meet your expectations. Ajay our General Manager will contact you as requested. Sincerely, Ashley Jensen Front Office Manager

Good stay but quite pricey

Customer review rating 4.0/5

May M. Families - 10/01/2022 Confirmed reviews ALL

It was a good stay for a night. Location is great, just across the beach front.

Good stay . value for money.

Customer review rating 4.5/5

Bhavesh D. Families - 10/01/2022 Confirmed reviews ALL

Had a room with 2 queen beds - which is not common. there was still some space for kids to move around in the room. Breakfast was good, but could have been better . I asked for a omlette , but was denied by the chef in the kitchen (its okay...no dramas... but other hotels do provide that facility). Carpets looked worn out in the lobby and common areas... which gives the hotel a very dated look. Staff at Front desk and Breakfast cafe, both, were really polite and helpful. Room was clean. at the Breakfast cafe, the tables were cleaned with some kind of cloth...which still left the table wet. Considering pandemic situation... its un-hygenic. also, everyone at breakfast cafe uses the same serving spoon to pick up food at each counter, and then everyone eats with the same hands (obviously). this is an easy way to spread the infection. But then i cannot quickly think of a solution to avoid this. Maybe its a good idea to keep a bottle of Hand sanitizers on each breakfast table with a small placard reminding everyone to sanitize their hands. That will prompt people to clean thier hands . or atleast, somehow force people to sanitize their hands before they pick-up the serving spoons to pick up food at the counters. Just after the day i checked-in, we got notification that someone had been identified Covid positive around the same time in this hotel. next day, again a similar message and i am sure lot of people took home the infection from all the hotels across the country... not just this one. but some small simple measures can definitely go a long way.

Great Location

Customer review rating 3.5/5

Anonymous Families - 10/01/2022 Confirmed reviews ALL

Was great except our room backed onto the fire escape and there was a constant very loud fan noise that sounded like a delivery truck right behind the bedhead that went 24 hours a day and meant very little sleep both nights of our stay. I reported it twice to the front desk but the noise continued. It was also very busy with only 2 lifts to get to the rooms there were very long lines. Apart from that stay was fantastic

Great location and rooms

Customer review rating 4.0/5

Phil K. Couples - 10/01/2022 Confirmed reviews ALL

The location, rooms and view are first class but I can’t say that for the breakfast. I understand they were short staffed but the buffet breakfast was terrible, nothing was hot, the water for there’s was warm, then the bacon and eggs were only just warm. Very disappointing and have always enjoyed the breakfasts at Novotel until this experience. We dined at 8am and a number of other guest said the same thing. It in saying that, the staff did there best and we would go back

Well located

Customer review rating 4.5/5

Nara C. Families - 10/01/2022 Confirmed reviews ALL

We had a good stay and has had no issues. Thank you

Dear Nara C., We very much appreciate your comments regarding your stay at the Novotel Wollongong Northbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ashley Jensen Front Office Manager

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