Novotel Wollongong Northbeach 4 stars

Customer review rating (ALL Rating) 4.3/5 3,214 reviews

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Novotel Wollongong Northbeach - Image 1
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2-14 Cliff Road, NORTH WOLLONGONG, 2500 WOLLONGONG, Australia

Description

Hotel extras

  • Ocean views, rooms with balconies

  • Heated outdoor pool , fitness centre "Beachside Fitness"

  • Ocean-view dining, outdoor terrace overlooking the beach

  • Your choice of 4 bars North Bar, Adrift Pool Bar, The Frisky Flamingo or Pepe's on the Beach

  • Free bus outside for city shopping and dining

Our accommodation(s)

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Hotel location

Novotel Wollongong Northbeach

2-14 Cliff Road, NORTH WOLLONGONG
2500 WOLLONGONG
Australia

GPS:-34.414486, 150.900293

Telephone
Fax +61 2 4224 3141

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

PALISADE KITCHEN & BAR

The best quality local produce, prepared in the simplest way.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,214 reviews

TripAdvisor Rating  4.0/5  2,832 reviews

Outdated, needs maintenance

Customer review rating 1.5/5

Anonymous F. Business - Confirmed reviews ALL

mattress and pillows terribly soft and uncomfortable. poor rest every night, waking up tired with a bad back. tap leaks. room door gets jammed on door frame and doesn't close fully - needs to be manually forced to close. milk missing from fridge. usb chargers do not work. power point needed near beds - everyone has a mobile device now that needs to be charged conveniently from bed. window sills filthy. windows not sealed properly so lets in street noise. hot water temperature fluctuates from very cold to very hot on its own during a 5 minute shower. tv remote terribly hard to see/use. tv needs a tv guide. ironing board won't stand on its own (spring-catch missing or damaged). iron missing a water lid/stopper, and hairdryer on the floor of closet.

Dear Kevin L., Thank you for taking the time to share your experience at the Novotel Wollongong Northbeach. I sincerely apologise that your stay did not meet your expectations and would like to extend my deepest apologies for the inconvenience caused. I regret to hear that you encountered maintenance issues during your visit. We greatly appreciate you bringing these matters to our attention, as they help us identify areas for improvement. Please be assured that your concerns regarding the mattress, room fixtures, cleanliness, and amenities have been escalated to our maintenance and housekeeping teams for immediate review and action. For your convenience, our reception team is available 24 hours a day, and we encourage you to reach out during your stay if any issues arise so that we can address them promptly. At Novotel, we strive to provide a comfortable and seamless experience for all our guests, and I am truly sorry that we fell short of this standard during your stay. Your feedback is invaluable, and we hope you will give us the opportunity to provide you with a more positive experience in the future. Thank you again for sharing your concerns. We hope you will give us the opportunity to better serve you in the near future. Sincerely, Dora Guest Relations Executive

Customer review rating 5.0/5

Sandra C. Couples - Confirmed reviews ALL

We were delighted with our room. Impressed with the Christmas decorations & overall had a pleasant stay.

Dear Sandra C., Thank you so much for your kind comments regarding your stay at the Novotel Wollongong Northbeach! We’re thrilled to hear that you enjoyed your room and appreciated our Christmas decorations. Your lovely feedback means a lot to us, and I will be sure to share it with our team. I’m confident that your words will encourage our staff as we continue striving to enhance the quality of our services. Our team takes great pride in creating a festive and welcoming atmosphere for all our guests during the holiday season. Thank you again for sharing your experience. We hope your next visit will be as delightful as the last! Sincerely, Dora Guest Relations Executive

Not up to 4 star standard

Customer review rating 2.0/5

Kiza Business - Confirmed reviews ALL

The facilities need refurbishment. The air-conditioning was noisy all night. The beds had no firmness at all, it was like sleeping on a beanbag. The pillows have lost shape and form. The cleaning staff decided to throw away the water bottle I had bought. And the hotel breakfast buffet is an abomination even at Accor rates! It's by far the worst buffet I have seen in any Accor hotel ever. You can't charge $42 per person for that artrocity! The grumpy chef served burnt omelette - invest in better staff. The reception staff failed to advise on any of the facilities and who charges for wifi use! It's 2024 - all hotels provide complimentary wifi especially for Accor platinum members. Its a complete waste of a premium beachfront location!

Dear Rakiza H., Thank you for sharing your feedback about your recent stay at Novotel Wollongong Northbeach. I am sorry to hear that your experience did not meet your expectations. Your comments regarding the facilities, bedding, breakfast, and service are concerning, and we sincerely apologise for the inconveniences you encountered. Please be assured that your feedback has been shared with the relevant teams to ensure we address these areas for improvement. We value your input and hope to have the opportunity to provide you with a more enjoyable stay in the future. Sincerely, Dora Guest Relations Executive

Great hotel and staff

Customer review rating 5.0/5

David B. Business - Confirmed reviews ALL

Check in to check out all went well Unfortunately I only get to stay for 1 night

Dear David B., We greatly appreciate your comments regarding your recent stay at the Novotel Wollongong Northbeach! It is always a pleasure to receive positive feedback, especially from a valued member such as yourself. I will be sure to share your kind words with our team. Your continued patronage means a great deal to us, and we look forward to welcoming you back next time. I am confident your feedback will serve as encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you once again for sharing your experience! Sincerely, Dora Guest Relations Executive

Customer review rating 4.0/5

Susan D. Families - Confirmed reviews ALL

Lovely venue and good service. I was surprised that there was no information in the room about services available in the hotel. We did find breakfast and Bar and Swimming pool and Sauna.

Dear Susan D., We very much appreciate your comments regarding your stay at the Novotel Wollongong Northbeach. Thank you for your kind words about our venue and service! We are delighted to hear that you enjoyed your stay and had a chance to experience our breakfast, bar, swimming pool, and sauna. We sincerely apologise for the lack of in-room information about our hotel services. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit to Novotel Northbeach Wollongong will be an even better experience. Wishing you a wonderful Festive Season and a great start to 2025. Sincerely, Anna Guest Relations Executive

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Other web-users rate our hotel

  • 1,203 reviews 8.7/10 Location
  • 2,050 reviews 7.4/10 Room
  • 1,541 reviews 8/10 Service
  • 119 reviews 4.4/10 WiFi
  • 923 reviews 5.6/10 Comfort
  • 613 reviews 6.7/10 Cleanliness
  • 450 reviews 4.4/10 Value
  • 394 reviews 7.3/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.