good service, but parking was difficult due to an event. Roads had several pot holes.

Very pleasant

We had a lovely day & night at your hotel, the grounds were spectacular & the rooms very comfortable.

Attentive staff , dining facilities exceptional

Only 1 night but our experience was first class. Really well run. Great accommodation & food

Exceptional service from Ricky Lee in the reception and dining room. Rooms were very adequate and whole experience was great!! Second trip here in a few months and will be back.

The staff were extremely attentive to our needs. The food was very good and Tracey Lee was outstanding.

First time stay here in Bowral. Yes, the building is old and beautiful, tastefully decorated and maintained. Rooms are on the small side and walls paper thin but the outlook is so unique to other Accor properties. It’s not a place for our kids. Bed was super comfy and fridge was full of treats. Cheese platter and fruit platter with multitudes of bottled water and a snack box of sweets. I think it would be nice if the shared balcony had partitions but it’s not a deal-breaker. It’s nice to share the view with everyone even if you need to draw the curtains for privacy every now and then. Loads of Diamond recognition from staff. The shared spaces around the fire places are a nice touch not to mention the delicious farm fresh style buffet breakfast. Had one of the best steaks ever for dinner. The place is pricey but it’s a Southern Highlands experience.

The room was nice with a nice view and verandah. Very stuffy, even after turning heating down. The service at reception on arrival was not very welcoming or friendly. Could hear everything in the room next door when the young child awoke at 5.30am. Not a lot of sound barriers there.

Stayed overnight for a wedding, venue garden for ceremony and reception room was lovely. The various sitting rooms with lounges and fireplaces were cosy and comfortable.

Lovely staff, beautiful building.

Whilst we were very satisfied with your restaurant, it was not the same experience with the accommodation. It was very noisy with other guest closing doors loud until late at night and speaking loud in the corridors. After the heavy rain access to the parking was not good as full of potholes and mud.

When we arrived the wait at reception was 20 mins as there were two wedding parties booking in and only one person on reception . Our accomodation for one night was on the second level and up two flights of stairs and no lift. As my husband had emergency surgery on his shoulder for the removal of a melanoma the day before it was impossible to get suitcases to our room and under the circumstances cancelled our booking and told no refund . We then rang our accomodation in Canberra, the Mercure to see if we could come a day earlier and they were most accommodating.

We often stay at Craigieburn, although we hadn't been there for over a year due to COVID. As always we had a warm welcome from the GM, sparkling wine on arrival and offered a room upgrade. The hotel has warmth, charm and character. The restaurant meals were superb and we love sitting in the bar/lounge area next to the open fires. Our room had beautiful views over the share large balcony and golf course. The customer service is outstanding and we have always felt very welcomed. We look forward to our next stay.

We were disappointed with the room size (tiny) along with the bathroom. It was located on the third floor, very hard to access particularly for the elderly. The restaurant was excellent for both dinner and breakfast and the staff were friendly and prpofessional.