Peppers Craigieburn Bowral 4 stars

Hi there Check in was easy and straight forward and the staff were polite. We found the bed in the room was large and comfortable but we did find the room to be quiet small we also found the room was not properly cleaned, there were hairs and cob webs in the bathroom and we did find a gecko in the room. We made a booking on booking.com and were quoted $997.00 for 3 night stay, we were surprised to pay a $13 credit card fee, as it was supposed to be charged to our debit card before arrival. Value for money wasn’t up to standard, hopefully this review helps

Hotel is tired beds are uncomfortable rooms very small and bathrooms old and tired setting is gorgeous grounds and staff were lovely food was great for breakfast but for the cost per night definitely needs a major renovation :) cheers Lisa

WILL PROBABLY NEVER STAY AGAIN, VERY EXPENSIVE FOR WHAT IT IS.

The grounds were lovely and the overall property nice; however, the rooms were so small. We also felt as though we were underground as the rooms were dark being slightly below ground level, overlooking the car park.

On arrival the entrance was blocked off by a wedding - this meant having to bring bags in through a side entrance, a long way from our room. Additionally the car park was full (because of the wedding) and we had to park some distance away which made the issue even worse. Same problem the next day - another wedding, full carpark, chaos. It was difficult to 'book a time for breakfast' - we ate elsewhere. The property is old & shows its age, not well maintained and noisy. We wouldn't stay there again and have already warned our friends away. If you want to be a 'wedding venue' then stop trying to be a hotel - you do a really poor job at the latter.

The staff were fabulous. However, that is where it stopped. This facility is dated (yes I appreciate it is a heritage building but there are plenty of heritage buildings with much better, modern fit outs in the bathrooms etc). No one bothered to explain that the fridge was located in a cupboard. The lighting was terrible and you could not see well enough to put on makeup. The noise from other guests coming up the hallway was horrendous. The rooms were not that clean and the fact that there was no cleaning during our stay was pretty poor - as there was no discount given on the price. Friends stayed down the road at Gibralter and not only was it cheaper but it was also much nicer. The building itself is a lovely old building but it is way below par in terms of being a premium property. There is no reason staff could not service the rooms (it is not a covid thing so I can only assume you were trying to save on costs or you simply did not have the staff). The staff that were there were delightful, helpful and very friendly - they did not let you down - the property itself did.

Comfortable room very clean, friendly do ly staff nothing was too much trouble for them wonderful fireplaces to relax with a wine and great golf course!

Very friendly staff prompt service

No lift, had to carry our luggage up two flights of stairs. No servicing of our room, including no cups or glasses to use.

great setting and lovely gardens. Restaurant and its staff were a very good experience for us. Bathroom old fashioned and no heating. Great hot water supply. TV poor - no Sky.

Beautiful gardens, clean, great food & staff very pleasant

3 day luxury escapes package. Couldn’t ask for more. Very welcoming staff from check in to restaurant and housekeeping. Very comforting facilities, relaxing lounge areas plus a bonus 9 hole golf course. Excellent food ,with delicious breakfasts, and due to COVID a limited “ bar “ menu which was well prepared and flavoursome. Would definitely love to return soon.

Our stay was delayed almost a year due to Covid. We appreciated the efforts of your team to reschedule our accommodation beyond usual expectations. Our room was very good the lounge areas wonderful and we enjoyed an excellent dinner and breakfast at Hickory's. Whilst we only stayed one day we felt it was enjoyably much longer.

Drove from Melbourne on way to Newcastle. Enjoyed overnight stay , dinner & breakfast. Will definitely spend more time here next trip.

Stay was good but check in was not. My confirmation dated 5-2-21 clearly stated 3 guests for $279.00. When I checked in it only had 2 people listed and I had to pay extra for the room. The next morning at breakfast, guess what it was only for 2 people. The girl behind the counter was less than understanding and I got the feeling that she didnt believe me. Not impressed. On the upside the meal we had there on the Saturday night was delicious.