Peppers Craigieburn Bowral 4 stars

Customer review rating (ALL Rating) 4.1/5 1,242 reviews

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Description

Hotel extras

  • Driving to us? We offer onsite, free of charge car parking for your convenience.

  • Immerse yourself in the Southern Highlands scenery on the private 9 hole golf course.

  • Our on-site restaurant, Hickory's Restaurant and Bar offers a contemporary dining experience.

  • Located close to the Southern Highlands village and within easy reach of Sydney and Canberra.

  • Purpose-built conference centre with professional facilities and attentive service.

Our accommodation(s)

Hotel location

Peppers Craigieburn Bowral

Centennial Road
2576 BOWRAL
Australia

GPS:-34.46810614, 150.4038191

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Hickory's Restaurant and Bar

Hickory's Restaurant and Bar is a contemporary dining experience, with views of the stunning gardens and private golf course to enjoy the passions of the kitchen, with ingredients fresh from the retreat garden and sourced locally.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,242 reviews

Customer review rating 2.5/5

Robin C. Couples - Confirmed reviews ALL

Room 77 was so small that we could not both walk around the bed at the same time. The staff were friendly but the hotel is tired. There were even spiders and eaten insects in the lamp shade beside the fire place.

Customer review rating 1.5/5

Denise C. Friends - Confirmed reviews ALL

Rooms are very outdated, very noisy thin paper walls, meals were not at a great standard. Staff at breakfast were lovely, reception were not very helpful.

Dear Denise, Thank you for your feedback, and I am very sorry that your experience did not meet expectations. I’m pleased to hear that our breakfast team made a positive impression, however it is clear we fell short across several key areas. Your comments regarding the condition of the rooms, noise levels, and food quality are concerning and not reflective of the standard we aim to deliver. While our property carries heritage character, this should never come at the expense of comfort or the overall guest experience. The concerns you’ve raised around noise and room condition are being reviewed as part of our ongoing improvement plans. I am also disappointed to hear that your experience at reception did not feel helpful or supportive. This is an important touchpoint in the guest journey, and we are reinforcing expectations with the team to ensure a more welcoming approach. If you are open to sharing any further detail, particularly around your interactions or specific concerns during your stay, I would greatly value the insight as it will help us improve where it matters most. I do hope we have the opportunity to restore your confidence in us in the future. Kind Regards, Tate Manduku General Manager

Customer review rating 5.0/5

Susan H. Couples - Confirmed reviews ALL

We thoroughly enjoyed our stay. We loved the lounge area and relaxing by the "fire". The choice of wines were good as was the dining. Our bedroom had a very comfortable bed. The bathroom was tight but otherwise we had a lovely time. Friendly, responsive staff.

Customer review rating 2.0/5

Sarah R. Couples - Confirmed reviews ALL

We were looking forward to our stay however we were quite disappointed by a few things. An error was made with our booking and trying to navigate these changes was not simple. From calling the call centre, to reception plus emailing made it more difficult than it needed to be. Our room was located right next to reception and quite dated and not overly clean. Staff were also vacuuming at midnight as we were trying to g to sleep. Breakfast wasn’t great. There wasn’t enough food and the options were very bland. The grounds are beautiful but I believe the price doesn’t match the experience unfortunately.

Customer review rating 3.5/5

Luke T. Couples - Confirmed reviews ALL

We had a nice stay and found the room nice and clean and comfortable. The buffet breakfast was OK but staff struggled to keep food stocked and selection was limited.

Other web-users rate our hotel

  • 261 reviews 8.9/10 Location
  • 774 reviews 5.1/10 Room
  • 608 reviews 7.7/10 Service
  • 8 reviews 4.2/10 WiFi
  • 555 reviews 7.2/10 Amenities
  • 472 reviews 7.4/10 Food
  • 381 reviews 4/10 Comfort
  • 292 reviews 6.7/10 Vibe

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