Let me start by staying this place was just lovely and felt like home! The staff are amazing!!! We stayed for a wedding weekend, and needed the room serviced for photos they came straight up and serviced it, the wedding crew were taken care of and was just amazing! We have a group of 6 kids just running a muck but staff are so friendly they just accomodation led us so well. On our last morning we had forgotten behind a sleep comforter toy, I called the receptionist and asked if she would be able to go up to the room, as I knew exactly where it was and she did! Found the toy and kept it aside for us to pick up, they did offer to mail but we declined due to things getting lost and postage timing. We definitely would stay again!

We had our annual conference with the executive staff from my school at Pepper’s Craigieburn. I have been bringing staff here for more than ten years because we are always so well looked after, the environment is stunning and the food is amazing. This time was no exception and it allowed us to be incredibly productive.

really good experience

Short stay at Peppers for a function. A historic and beautiful building which I would imagine needs plenty of upkeep and this is evident in some areas. The function room was set up beautifully and the bar and lounge areas are a welcome addition with working fireplaces and comfortable lounges on a cold day. Staff working the function get a gold star, bar staff another. Breakfast was excellent and fresh, with many choices. I know pot holes are evident in every road in NSW Since all the rain but please get something in those holes at the entrance before someone looses and axle.

Disappointing room size..

Comfortable and friendly

good service, but parking was difficult due to an event. Roads had several pot holes.

Very pleasant

We had a lovely day & night at your hotel, the grounds were spectacular & the rooms very comfortable.

Attentive staff , dining facilities exceptional

Only 1 night but our experience was first class. Really well run. Great accommodation & food

Exceptional service from Ricky Lee in the reception and dining room. Rooms were very adequate and whole experience was great!! Second trip here in a few months and will be back.

The staff were extremely attentive to our needs. The food was very good and Tracey Lee was outstanding.

When we arrived the wait at reception was 20 mins as there were two wedding parties booking in and only one person on reception . Our accomodation for one night was on the second level and up two flights of stairs and no lift. As my husband had emergency surgery on his shoulder for the removal of a melanoma the day before it was impossible to get suitcases to our room and under the circumstances cancelled our booking and told no refund . We then rang our accomodation in Canberra, the Mercure to see if we could come a day earlier and they were most accommodating.

We often stay at Craigieburn, although we hadn't been there for over a year due to COVID. As always we had a warm welcome from the GM, sparkling wine on arrival and offered a room upgrade. The hotel has warmth, charm and character. The restaurant meals were superb and we love sitting in the bar/lounge area next to the open fires. Our room had beautiful views over the share large balcony and golf course. The customer service is outstanding and we have always felt very welcomed. We look forward to our next stay.