Dear Berry, Thank you for bringing your concerns to our attention. We sincerely apologise for the cleanliness issues you encountered during your stay. We appreciate your feedback and understand the distress it caused. Furthermore, I regret to hear that you did not receive a response regarding the maintenance issues you reported. Please rest assured that your comments will be reviewed by the management team to enhance our service in the future. Kind Regards, Mantra Wollongong

Dear Kevin, Thank you for your feedback regarding your recent stay with us. We sincerely apologize for the oversight concerning the cleanliness of your room. It is our priority to maintain high standards of cleanliness, and we appreciate you bringing this to our attention. Your comments will be reviewed with our housekeeping team to ensure improvements are made. We hope to have the opportunity to welcome you back in the future. Kind Regards, Mantra Wollongong

Dear Angela, Thank you for sharing your positive experience with us. We are delighted to hear that you appreciate our prime location, pet-friendly policy, and efficient check-in process. Your feedback regarding the condition of the units has been noted, as we are in the process of completing a refurbishment to enhance the guest experience. We look forward to welcoming you back for another enjoyable stay. Kind Regards, Mantra Wollongong

Dear Jonathan, Thank you for taking the time to provide us with your feedback regarding your recent stay at Mantra Wollongong. I am sorry to learn that your experience did not meet your expectations and that several aspects of your stay were disappointing. Regarding your request for an upgrade, I understand your frustration in not being able to secure this enhancement, particularly as a Gold level member. While we always strive to accommodate our guests, there are instances when we are unable to fulfill requests due to occupancy levels. I appreciate your understanding in this matter. I sincerely apologize for the inconvenience caused by the air conditioning not functioning upon your arrival. It is our commitment to ensure that all amenities are in working order, and I regret that we were unable to resolve this issue immediately. Your comments about the shower head and the lack of maintenance follow-up are also noted, and I am sorry for the oversight in addressing these concerns in a timely manner. In relation to the condition of your room, I would like to inform you that we are in the process of refurbishing our facilities. Your feedback about the need for a fresh paint job and the state of the furniture has been duly noted and will be addressed as part of our ongoing improvements. Additionally, I apologize for the inconsistency in housekeeping services, as it is our policy to ensure that rooms are serviced daily to enhance the guest experience. We appreciate your valuable insights and hope to have the opportunity to welcome you back in the future to provide you with a much improved experience. Kind Regards, Mantra Wollongong

Dear Stephen, Thank you for your kind review. We are delighted to hear that our location was convenient for your needs during a family emergency and that our staff were attentive and helpful. Your positive feedback is greatly appreciated, and it motivates our team to continue providing exceptional service. We look forward to welcoming you back in the future under better circumstances. Kind Regards, Mantra Wollongong

Dear Roger, Thank you for sharing your feedback regarding your recent stay. We are pleased to hear that you found our location convenient and appreciated our front office staff. However, we acknowledge your concerns about the need for renovations in the room. Please be assured that we are currently in the process of completing a refurbishment to enhance the guest experience. We hope to welcome you back in the near future to enjoy the improvements. Kind Regards, Mantra Wollongong

Dear Jade, Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our convenient location and the amenities provided. We acknowledge your comments about the bathrooms and would like to inform you that we are in the process of planning renovations to enhance our facilities. We look forward to welcoming you back in the near future. Kind Regards, Mantra Wollongong

Dear Gideon, Thank you for taking the time to share your feedback regarding your recent stay. We are pleased to hear that you found our service and location satisfactory. However, we regret to learn about your discomfort with the bed and the kitchen's equipment. Your comments regarding the cleanliness of the kitchen have been noted, and we appreciate your insights. We value your feedback as it helps us enhance our guest experience. Kind Regards, Mantra Wollongong

Dear Hayley, Thank you for sharing your feedback regarding your recent stay. We sincerely apologize that the condition of your room did not meet your expectations and that you experienced cleanliness issues. Please be assured that we are in the process of completing a refurbishment to enhance our guest experience. We appreciate your insights and hope to have the opportunity to welcome you back in the future. Kind Regards, Mantra Wollongong

Dear Malcolm, Thank you for taking the time to share your positive experience with us. We are delighted to hear that you enjoyed the easy check-in process, the off-street parking, and the spaciousness of your one-bedroom apartment. We appreciate your feedback regarding the absence of a television in the bedroom; we will certainly take this into consideration as we strive to enhance our guests' experience. We look forward to welcoming you back to Mantra Wollongong. Kind Regards, Mantra Wollongong

Dear Elayne, Thank you for taking the time to share your feedback regarding your recent stay at Mantra Wollongong. We are pleased to hear that you found the room to be satisfactory; however, we are deeply concerned about the safety issue you highlighted regarding the bathroom. We sincerely apologize for the inconvenience and distress caused by the bathroom design. The flat floor and lack of a glass shower screen are certainly not ideal, and we appreciate you bringing this to our attention. Your safety and comfort are paramount to us, and we understand the potential hazards that could arise from such a setup. We will ensure that your comments are forwarded to our management team for further review and consideration as we continuously strive to improve our facilities. We are committed to the well-being of all our guests, especially those who may be more vulnerable. It is essential for us to create a safe environment, and your input will play a significant role in that endeavor. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future, and we are confident that your next experience with us will be much improved. Kind Regards, Mantra Wollongong

Dear Isa, Thank you for sharing your feedback regarding your stay with us. We sincerely regret that you experienced issues with the shower pressure and the seal, as well as concerns about the bathroom tiles. Your comments are invaluable and will be reviewed by our maintenance team to address these matters. Furthermore, we appreciate your note on the location, and we will work on clarifying our positioning in relation to local attractions. Kind Regards, Mantra Wollongong

Dear Liam, Thank you for taking the time to share your feedback. We are very sorry to hear about your experience, particularly given that you had chosen to stay with us during what was already a very difficult time for you and your family. We are concerned to hear about the disturbances you described from other guests, including excessive noise and cigarette butts being thrown onto your balcony. We are also sorry to hear about your experience with the lift and understand how concerning this must have been. Guest comfort and safety are extremely important to us, and we take the matters you have raised seriously. We will be reviewing your feedback with our team and the relevant service providers to better understand what occurred during your stay. A member of our management team will reach out to you directly to discuss your experience further. Thank you again for bringing these matters to our attention, and we are sorry that your stay did not provide the comfortable and peaceful experience you had hoped for. Kind Regards, Mantra Wollongong

Dear David H., Thank you for your feedback regarding your recent stay. We appreciate your comments about our location, which we are glad you enjoyed. We acknowledge your concerns about the room quality and would like to inform you that we are in the process of completing a refurbishment to enhance the overall guest experience. We look forward to welcoming you back in the near future. Kind Regards, Mantra Wollongong

Dear Alexandra M., Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the cleanliness issues you encountered, as we understand how this can affect your experience. Your comments have been addressed with our housekeeping team to ensure that such situations are rectified promptly. We appreciate your input and hope that you will consider staying with us again in the future. Kind Regards, Mantra Wollongong

Dear Michelle L., Thank you for taking the time to share your feedback regarding your recent stay. We sincerely apologize that your room did not meet the standards we strive to uphold. We are currently in the process of a refurbishment to enhance our facilities and elevate the overall guest experience. Your comments regarding cleanliness and maintenance have been noted and will be addressed accordingly. We appreciate your understanding and hope to welcome you back in the future. Kind Regards, Mantra Wollongong

Dear Danielle B., Thank you for taking the time to share your feedback regarding your recent stay at Mantra Wollongong. We sincerely regret to hear that your experience did not meet your expectations and that the cleanliness of your room and the condition of our facilities were below standard. We completely understand that the state of your accommodations caused you significant inconvenience and distress. Please accept our unreserved apologies for the issues you encountered, particularly with the cleanliness and maintenance of the lounge, carpet, and bathroom vent. We have discussed this matter with our housekeeping team to ensure that they are fully aware of your feedback, and corrective measures will be taken to address these concerns. We also appreciate your comments regarding the condition of the washer and dryer, as well as the carpeting in the hallways. We recognize the importance of providing a clean and comfortable environment for our guests and are committed to making improvements where necessary. Your feedback is invaluable in helping us elevate the guest experience, and we hope to have the opportunity to welcome you back in the future to demonstrate our commitment to quality service. Thank you once again for bringing these matters to our attention. Kind Regards, Mantra Wollongong

Dear Dawn B., Thank you for taking the time to share your feedback regarding your recent stay with us at Mantra Wollongong. We are truly sorry to hear that your experience did not meet your expectations, particularly due to the construction noise and issues with the amenities in your room. We sincerely apologize for the disturbance caused by the construction next door. While we strive to maintain a peaceful environment for our guests, we understand that construction noise can be disruptive. Please rest assured that our management is actively working with the construction team to find ways to minimize the impact on our guests as much as possible. In addition, we regret to learn that the dishwasher was not functioning during your visit and that the coffee mugs did not meet your standards. Guest comfort and satisfaction are of utmost priority, and we appreciate your comments regarding the condition of these items. Your feedback will be taken into account as we continue to enhance our facilities. Moreover, the issue with the fly screen and the bathroom floor not being flush with the corridor are also concerning, and we will address these matters internally. We understand that you were attending a Family Wedding, and it is disappointing to hear that the noise level affected your ability to rest. We value your insights as a professional in the travel industry and will take your concerns seriously as we work towards improving our communication regarding any ongoing construction. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you and your family back in the future. Kind Regards, Mantra Wollongong

Dear Tara Q., Thank you for taking the time to share your experience with us. I would like to express my sincerest apologies for the inconvenience you faced during your late check-in. It is our priority to ensure the comfort and safety of our guests, and I regret that we fell short in this instance. I understand how distressing it must have been for both you and your daughter to wait outside in such cold weather, especially given the circumstances surrounding your daughter's health. We strive to provide timely support and service to our guests, and it is clear that we did not meet those expectations during your stay. Your feedback regarding the responsiveness of our staff has been noted, and we will review our procedures to ensure that this does not happen again in the future. We genuinely appreciate your comments, as they allow us the opportunity to improve our services. Should you choose to visit us again, we hope to provide you with a much more seamless experience. Thank you once again for your feedback. Kind Regards, Mantra Wollongong