Mercure Gerringong Resort 4 stars

Customer review rating (ALL Rating) 4.5/5 532 reviews

Mercure Gerringong Resort - Image 1
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Description

Hotel extras

  • Boutique hotel in the beautiful seaside village of Gerringong.

  • Elegant indoor and outdoor event spaces for up to 120 guests.

  • Signature restaurant with open fireplace inside and sunny courtyard terrace outside.

  • Superb resort facilities including two swimming pools and a tennis court.

Our accommodation(s)

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Hotel location

Mercure Gerringong Resort

1 Fern Street
2534 GERRINGONG
Australia

GPS:-34.734797, 150.826771

Access and transport

Hotel services

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On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Bella Char Restaurant & Wine Bar

Chic, modern and inviting, come and enjoy beautiful modern Australian cuisine at our restaurant, showcasing natural fresh produce of the region. Dine classically or casually.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  532 reviews

TripAdvisor Rating  3.5/5  991 reviews

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Always a pleasure however the Bella Char Restaurant was not up to standard as previously experienced I was extremely disappointed with the restaurant this trip. I have stayed here on many occasions and would only comment adversely if it is warranted. 1/ Dinner - I asked for medium rare scotch fillet which was overdone and consider well done - grey not pink and no blood at all - no refund offered and only consumed a small portion 2/ Following night wanted to get some room service/take away and approached restaurant - front of house mentioned chef wasnt prepared to offer either and options available were to suitable - it was 7:30-7:45pm prior to State of Origin 3/ Takeaway breakfast - consisted of a toasted baked and egg sandwich - just slapped together - bread hardly toasted and baked hardly cooked and egg dripped all over the toast Overall, unless the chef improves his attitude (as mentioned by front on house) I doubt I will eat there again - there are plenty of other options in Gerringong PS - I have enjoyed many meals at Bella Char and this is the first time I have experienced such poor food. Front of house staff however are awesome and always welcoming me into the restaurant whenever I arrive

Average Experience

Customer review rating 2.5/5

Vivek Families - Confirmed reviews ALL

Very inconsistence in service, some staff are very good some are average. Some so not appreciate if one is Accor Plus Loyal member Staff needs proper training and should be able to deliver good customer experience

Great location, easy walk to the beach!

Customer review rating 5.0/5

Donna Families - Confirmed reviews ALL

Our family enjoyed our experience, room spacious and clean. Restaurant and happy hour with live music was great.

Well located and peaceful

Customer review rating 4.5/5

Lila Couples - Confirmed reviews ALL

Were in the area to look at potential wedding venues and this hotel seemed like a great place for two nights, we enjoyed the spacious room and comfy bed as well as appreciate the peaceful outlook and location that wasn't riddled with children as it is school holidays. It is also close to necessary amenities and the beach!

Nice stay.

Customer review rating 3.5/5

Nicole Couples - Confirmed reviews ALL

The resort is improving, but still has further room for improvements. We had a nice enough room but with no balcony. We noticed many balcony rooms uninhabited so I was unsure why we didn’t get one. I’m Accor Gold as well and this room was definitely not an upgrade. The amenities were just 2 small muesli bar type things, much less generous than anywhere else I’ve been. We were not permitted a late check out either when I requested it. But the staff on dining were great. Breakfast was good and dinner was nice. Although a child was loudly singing with her guitar all night. It wasn’t conducive to a nice dining atmosphere. We didn’t order dessert so we could leave, it was too much. She was cute, and a nice little singer, but not for a dining experience. I would strongly recommend electric vehicle charging capability here. Even the chance to plug into a standard power point would be fine. In the information you receive on check in, they recommend a hotel in Gerringong so I went there to charge yet they were quite upset about Mercure sending their guests to them. They tried to convince me why their hotel is so much better and gave me incentives to stay with them next time.

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Other web-users rate our hotel

  • 190 reviews 9.2/10 Location
  • 533 reviews 8.3/10 Room
  • 382 reviews 8.6/10 Service
  • 13 reviews 7.1/10 WiFi
  • 319 reviews 8.9/10 Comfort
  • 245 reviews 7/10 Food
  • 186 reviews 7.6/10 Cleanliness
  • 136 reviews 6.6/10 Breakfast

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