Mercure Gerringong Resort 4 stars

Dining room .. We had one dinner there. Very slow service & noisy. Food quality average. Pleasant staff. Room 211 .. There were issues with ... TV reception, TV hung at an angle on the wall, aircon remote had issues, bedlight switch was broken, bathroom shower was terrible & water pressure inadequate especially if any other tap in the room was used. Tap handles were all very loose. Overall remodel that had been done lacked attention to detail & obviously had not been checked for defects & rectified yet it was "OK" to rent !! Staff had told us on the first night of plumbing issues in the building. Room cleaning was not thorough with dirty cupboard handles & crumbs on carpet.etc. Checkout .. I noted that we had been overcharged for a non existent upgrade. They could not rectify it then & offered to check into it & credit me. That did not happen & after me contacting the hotel it took 15 days for a credit to be received. They could have done so much better .. but didn't. In my many years staying at Accor Hotels worldwide this is the first time that I have written such a review.

Our stay was very pleasant, however the day after we checked out (Christmas Day) I received a call saying that we needed to pay for the breakfast although for platinum breakfast is included. I was advised that because of COVID and the fact that it is ala carte, breakfast isn't included. It's so frustrating when you stay at different ACCOR hotels and each hotel have their own policies when it should all be the same.

This is a top motel - underrated by other travelers. Room was lovely and clean and you didn't have to climb into a bath to have a shower. Their are two good size pools. We have always had great meals in the restaurant. The staff go above and beyond. Can highly recommend.

Nice property, good sized rooms, good facilities. Dishwasher didn’t work and water pressure from the shower was very poor. A bit if a distance from the shops and restaurants and the beach. Restaurant at the resort was not open due to COVID.

we were welcomed by lovely staff, the rooms have been updated since my last visit many years ago, beds are comfy the rooms are spacious and have everything you need. My only negative about our stay was the restaurant, some staff didn't appear to be happy to serve, our meal order was not handed to the kitchen therefore our dinner wasn't served until very late in the evening, we couldn't have desert because the kitchen was closing. The restaurant was not crowded or too busy I failed to see any reason for our order not being handed to the kitchen, not all the staff were grumpy some made it obvious they didn't want to be there.

The staff at this hotel was beyond our expectation! Beautiful smiles and excellent service! We had dinner at this hotel and we loved it! A very lovely relaxed atmosphere! The rooms are average but spacious and clean.

Rooms were great, big and clean. Staff friendly. Only downfall was they should have advised on booking or arrival that the restaurant was closed and we would not be able to book for dinner or breakfast for the 2 days we were there

Hotel was great! Clean, quite and a great location with a great cafe up the road. The dinner at the restaurant was fantastic and yummy. Staff at reception And restaurant were lovely. We enjoyed it so much that we have already booked our next stay.

The hotel was spotless and you could see cleaning of the outside traffic areas each day. Good location in a pristine village with restaurants, shops and beaches close by. Staff at reception were friendly but unfortunately the onsite restaurants were not open Sunday to Tuesday

Have stayed many times at this resort, always enjoy. How ever this time when entering our room only on bedside light was available. I call reception, was told there were no more bed side lights.The resort did not appear to be full. Not a response I find acceptable from an Accor property

Comfortable property in a good location. Large rooms. No breakfast due to covid restrictions but dinner was very good in the hotel restaurant. If you have a room with a bath/ shower be careful as the bath surface was slippery

we had a very nıce tıme. the room was quıte bıg wıth a large modula sofa for stretchıng out and readıng or watchıng a movıe. Being a platinum member we usually receive either an upgrade which in a mecure isn't always possible but otherwise a couple of fluffy robes and water each day. This was not the case here at the Mecure Gerringong. Maybe it was covid related not sure. Also the hearing was very trickey - would go on then turn off - second night couldn't get it heated at all. The restaurant had issues - my meal was very nice but my husbands not so. Plus the service was very scattered. Just received our pre dinner drink, which took ages and our was the next order so no idea whey it took so long to pour 2 drinks. Althought I was watching the bar and the poor girl was often called to do other things. then entree served almost immediately. Once plates taken away the next waitress arrived with mains - hardly time to order a wine with my main.

The hotel was easy to locate. Reception greeted us with enthusiasm & cheerfulness. The room was generous in size, clean, the bed was more than adequate - quite comfortable. The amenities in the room were as expected - adequate & all functioning. Had an enjoyable stay.

staff were very enthusiastic and could not have been more eager to please on the first night of the restaurant reopening post COVID - great value, great food and very much refreshed, repainted and rejuvenated Gerringong was lovely overnight stop on the way to Canberra. Highly recommended

The property needs some serious money spent on repairs, maintenance and upgrade of particularly the external facilities - pools and surrounds, grounds and gardens etc. The signage from the road looks old and tired. Staff are friendly but seem to lack hospitality experience. This is not the standard we would expect from a Mercure property.