Mercure Gerringong Resort 4 stars

Customer review rating (ALL Rating) 4.5/5 1,062 reviews

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Description

Hotel extras

  • Boutique hotel in the beautiful seaside village of Gerringong.

  • Elegant indoor and outdoor event spaces for up to 120 guests.

  • Signature restaurant with open fireplace inside and sunny courtyard terrace outside.

  • Superb resort facilities including two swimming pools and a tennis court.

Our accommodation(s)

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Hotel location

Mercure Gerringong Resort

1 Fern Street
2534 GERRINGONG
Australia

GPS:-34.734797, 150.826771

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Bella Char Restaurant & Wine Bar

Chic, modern and inviting, come and enjoy beautiful modern Australian cuisine at our restaurant, showcasing natural fresh produce of the region. Dine classically or casually.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,062 reviews

Customer review rating 4.5/5

Janet H. Friends - Confirmed reviews ALL

Let very hotel and staff

Dear Janet, We very much appreciate your comments regarding your stay at the Mercure Gerringong Resort. It is always a pleasure to receive positive feedback. We will share your comments with our team. we are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Gerringong Team

Customer review rating 4.5/5

Justin H. Business - Confirmed reviews ALL

Relaxing atmosphere; easy to find; and quality restaurant.

Dear Justin, Thank you for your wonderful feedback. We’re delighted to hear that you enjoyed your stay with us and found our staff friendly, and quality restaurant experience. Your kind words are truly appreciated, and we look forward to welcoming you back again soon. Mercure Hotel

Customer review rating 4.0/5

Lidia P. Couples - Confirmed reviews ALL

It's was short and sweet arrived late but enjoyed a lovely breakfast

Dear Lidia, Thank you for your lovely feedback. We’re so pleased to hear you found your stay very comfortable. Although your visit was short, we’re glad you were able to enjoy a relaxing experience and a lovely breakfast before departing. We hope to welcome you back again for a longer stay in the future. Mercure Hotel

Customer review rating 3.0/5

Man C. L. Families - Confirmed reviews ALL

There are at least 5 flies in the inside the room (near curtain). The upset one was check out time was 10am while normally should be 11am without prior notification. When checked out at 1030am, the staff requested a pentod late checkout tough finally “agreed” to waive it. This is a very rude approach.

Dear Man C. L., Thank you for your feedback. We’re glad you found the location convenient, but we sincerely apologize for the cleanliness issues you experienced. This is certainly not the standard we aim to provide. We also regret the confusion and frustration regarding the check-out time and the way the late check-out request was handled. To clarify, our standard check-out time is 10:00 am; however, we acknowledge that the late check-out request should have been handled in a more courteous and professional manner. Your comments have been shared with the relevant team so we can improve both our communication and customer service approach. We appreciate you taking the time to share your experience and hope to have the opportunity to provide you with a much better stay in the future. Mercure Hotel

Customer review rating 4.5/5

Debbie L. Solo - Confirmed reviews ALL

Arrived late and had a bit of trouble finding reception. Bed was super comfy and it was very quiet.

Dear Debbie, We very much appreciate your comments regarding your stay at the Mercure Gerringong Resort. We will share your comments with our team. This feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Gerringong

Other web-users rate our hotel

  • 299 reviews 9.1/10 Location
  • 751 reviews 8.3/10 Room
  • 515 reviews 8.8/10 Service
  • 14 reviews 6.3/10 WiFi
  • 432 reviews 9/10 Comfort
  • 348 reviews 7/10 Food
  • 310 reviews 7.8/10 Cleanliness
  • 187 reviews 8/10 Breakfast

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