Mercure Gerringong Resort 4 stars

The hotel was ok. The staff were great. The room was not great. Very disappointed. As an accor member I was expecting a better room. It was small, not clean. The restaurant was ok. Not a lot of choices. I had the chicken it was very dry. My husband had the fish. he enjoyed it

Dinner staff need training in hospitality and how to take an order. Great location and facility. Reception staff were excellent. Rooms spacious and clean; beds comfortable; close to town. Great views.

We only stayed 1 night, We had dinner in the restaurant and it was lovely. The room was very clean and comfortable. Parking was easy and close to the room. The staff were lovely and very helpful. Pool was clean but to cold for me to swim.

We throughly enjoyed our overnight stay. The room was spacious and opened onto a small courtyard at the back. Only small fault was bathroom door which needs attention. Bed was super comfortable with crisp white linen. Reception was friendly and efficient and I had to admire the patient and professional manner of the receptionist who I observed when she was dealing with a rather pretentious guest. We ate in the restaurant and the food and service were both of high quality. The gardens are well maintained and the shady area with seating near the restaurant is lovely. We have stayed here before and will definitely return. The staff are all so helpful and friendly.

Everything was clean and reasonably comfortable, rooms were a reasonable size but our room had no balcony or outdoor area. From a resort point of view, there was a reasonable pool area and a restaurant serving breakfast lunch and dinner at reasonable prices and friendly service. On the down side, the resort is on the edge of town with at 10~15 minute walk to Werri Beach and a 15~20 minute walk to the centre of Gerringong. Had a bit of a hassle checking out when the office opened 45 mins late due to "heavy traffic".

This is the 1st time I have stayed here. On check in the receptionist was very welcoming and gave me information on the area and assisted with extras for comfort in our room. We also had dinner & breakfast here which was fabulous service & food even though they were busy.

Dining room .. We had one dinner there. Very slow service & noisy. Food quality average. Pleasant staff. Room 211 .. There were issues with ... TV reception, TV hung at an angle on the wall, aircon remote had issues, bedlight switch was broken, bathroom shower was terrible & water pressure inadequate especially if any other tap in the room was used. Tap handles were all very loose. Overall remodel that had been done lacked attention to detail & obviously had not been checked for defects & rectified yet it was "OK" to rent !! Staff had told us on the first night of plumbing issues in the building. Room cleaning was not thorough with dirty cupboard handles & crumbs on carpet.etc. Checkout .. I noted that we had been overcharged for a non existent upgrade. They could not rectify it then & offered to check into it & credit me. That did not happen & after me contacting the hotel it took 15 days for a credit to be received. They could have done so much better .. but didn't. In my many years staying at Accor Hotels worldwide this is the first time that I have written such a review.

Our stay was very pleasant, however the day after we checked out (Christmas Day) I received a call saying that we needed to pay for the breakfast although for platinum breakfast is included. I was advised that because of COVID and the fact that it is ala carte, breakfast isn't included. It's so frustrating when you stay at different ACCOR hotels and each hotel have their own policies when it should all be the same.

This is a top motel - underrated by other travelers. Room was lovely and clean and you didn't have to climb into a bath to have a shower. Their are two good size pools. We have always had great meals in the restaurant. The staff go above and beyond. Can highly recommend.

Nice property, good sized rooms, good facilities. Dishwasher didn’t work and water pressure from the shower was very poor. A bit if a distance from the shops and restaurants and the beach. Restaurant at the resort was not open due to COVID.

we were welcomed by lovely staff, the rooms have been updated since my last visit many years ago, beds are comfy the rooms are spacious and have everything you need. My only negative about our stay was the restaurant, some staff didn't appear to be happy to serve, our meal order was not handed to the kitchen therefore our dinner wasn't served until very late in the evening, we couldn't have desert because the kitchen was closing. The restaurant was not crowded or too busy I failed to see any reason for our order not being handed to the kitchen, not all the staff were grumpy some made it obvious they didn't want to be there.

The staff at this hotel was beyond our expectation! Beautiful smiles and excellent service! We had dinner at this hotel and we loved it! A very lovely relaxed atmosphere! The rooms are average but spacious and clean.

Rooms were great, big and clean. Staff friendly. Only downfall was they should have advised on booking or arrival that the restaurant was closed and we would not be able to book for dinner or breakfast for the 2 days we were there

Hotel was great! Clean, quite and a great location with a great cafe up the road. The dinner at the restaurant was fantastic and yummy. Staff at reception And restaurant were lovely. We enjoyed it so much that we have already booked our next stay.

The hotel was spotless and you could see cleaning of the outside traffic areas each day. Good location in a pristine village with restaurants, shops and beaches close by. Staff at reception were friendly but unfortunately the onsite restaurants were not open Sunday to Tuesday