Mercure Gerringong Resort 4 stars

Customer review rating 4.1/5 2,250 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure Gerringong Resort
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Room 1

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Hotel extras

Featuring a range of elegant indoor and outdoor event space with the capacity to accommodate up to 120 guests, Mercure Gerringong is the ideal choice for business meetings, social functions and weddings on the stunning New South Wales South Coast.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Early check-in/Late check-outPaying
Leisure and activities
  • Swimming pool
  • MassagePaying
  • Babysitting on request
  • Golf (Nearby)Paying
  • Tennis
  • Boat excursionsPaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Hot meals
  • Snack & beverage machinePaying
Business services
  • 6 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Gerringong Resort

1 Fern Street
2534
gerringong
australia

Tel: +61242341359

Fax: (+61)2/42341495

Check-in from 14h00

Check out up to 11h00

  • By plane

    WOLLONGONG At 26km / 16.16 miles

  • By train

    GERRINGONG At 1km / 0.62 miles

GPS :-34.734797, 150.826771

Our accommodation(s)

Visitors looking for hotels in Gerringong can choose from a range of accommodation options at Mercure Gerringong Resort. Stylish and contemporary, the hotel's 52 guest rooms include Standard and Superior options, both suitable for up to two guests. Elegantly styled in crisp whites and rich chocolate tones, each guest room at this impressive Gerringong hotel features a 44" plasma TV with Foxtel channels, an iPod dock and tea & coffee facilities.

Standard Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 0 / 0 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room

Standard Room 1 King Bed & 1 Single Bed

  • Max. number of persons: 3

Standard Room 1 King Bed & 1 Sofa Bed

  • Max. number of persons: 4

Superior Balcony Room 1 King Bed

  • Max. number of persons: 2
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room

Superior Balcony Room 1 King Bed & 1 Sofa Bed

  • Max. number of persons: 4
  • Views: Garden View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room

Superior Balcony Room 1 King Bed & 1 Double Bed

  • Max. number of persons: 4
  • Area: From 0 / 0 sq ft
Rooms

Our restaurants and bars

Bella Char Restaurant and Wine B

Type of cuisine: Regional

Chic, modern and inviting, come and enjoy beautiful modern Australian cuisine at our restaurant, showcasing natural fresh produce of the region. Dine classically or casually.

Bella Char Wine Bar

Non contractual photo

The bar is the perfect place to relax, meet friends for pre-dinner drinks and enjoy a choice selection of Australia's finest boutique wines.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 300

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Mercure Gerringong Resort

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

2,250 reviews

tripadvisor

TripAdvisor Rating 3.5/5

925 reviews

Great hotel

TripAdvisor rating 3.5/5

lil1919 23/09/2020 TripAdvisor review

Hotel was great! Clean, quite and a great location with a great cafe up the road. The dinner at the restaurant was fantastic and yummy. Staff at reception And restaurant were lovely. We enjoyed it so much that we have already booked our next stay.

Great safe getaway

TripAdvisor rating 3.5/5

garydS8063HL 28/08/2020 TripAdvisor review

The hotel was spotless and you could see cleaning of the outside traffic areas each day. Good location in a pristine village with restaurants, shops and beaches close by. Staff at reception were friendly but unfortunately the onsite restaurants were not open Sunday to Tuesday

Return Stay

TripAdvisor rating 3.5/5

Aussie-Lad70121 24/08/2020 TripAdvisor review

Have stayed many times at this resort, always enjoy. How ever this time when entering our room only on bedside light was available. I call reception, was told there were no more bed side lights.The resort did not appear to be full. Not a response I find acceptable from an Accor property

gerringong

TripAdvisor rating 3.5/5

A5889QBanthonya 23/07/2020 TripAdvisor review

Comfortable property in a good location. Large rooms. No breakfast due to covid restrictions but dinner was very good in the hotel restaurant. If you have a room with a bath/ shower be careful as the bath surface was slippery

nıce stay but not luxury

TripAdvisor rating 3.5/5

pnichols2020 15/07/2020 TripAdvisor review

we had a very nıce tıme. the room was quıte bıg wıth a large modula sofa for stretchıng out and readıng or watchıng a movıe. Being a platinum member we usually receive either an upgrade which in a mecure isn't always possible but otherwise a couple of fluffy robes and water each day. This was not the case here at the Mecure Gerringong. Maybe it was covid related not sure. Also the hearing was very trickey - would go on then turn off - second night couldn't get it heated at all. The restaurant had issues - my meal was very nice but my husbands not so. Plus the service was very scattered. Just received our pre dinner drink, which took ages and our was the next order so no idea whey it took so long to pour 2 drinks. Althought I was watching the bar and the poor girl was often called to do other things. then entree served almost immediately. Once plates taken away the next waitress arrived with mains - hardly time to order a wine with my main.

After COVID

TripAdvisor rating 3.5/5

merantt2020 12/06/2020 TripAdvisor review

The hotel was easy to locate. Reception greeted us with enthusiasm & cheerfulness. The room was generous in size, clean, the bed was more than adequate - quite comfortable. The amenities in the room were as expected - adequate & all functioning. Had an enjoyable stay.

Post lockdown

TripAdvisor rating 3.5/5

rrpdms 10/06/2020 TripAdvisor review

staff were very enthusiastic and could not have been more eager to please on the first night of the restaurant reopening post COVID - great value, great food and very much refreshed, repainted and rejuvenated Gerringong was lovely overnight stop on the way to Canberra. Highly recommended

Mercure Gerrigong Resort looks a little neglected

TripAdvisor rating 3.5/5

jgilbert22020 27/02/2020 TripAdvisor review

The property needs some serious money spent on repairs, maintenance and upgrade of particularly the external facilities - pools and surrounds, grounds and gardens etc. The signage from the road looks old and tired. Staff are friendly but seem to lack hospitality experience. This is not the standard we would expect from a Mercure property.

Thank you for taking the time to review your experience - we are so sorry to have let you down. We are happy to advise the property has been purchased by new owners who have already began maintenance and upgrades to the property and gardens. We hope to have everything up to standard very soon and appreciate your feedback. Hope to see you again in the near future for a much more enjoyable stay!

OK

TripAdvisor rating 3.5/5

nickrosemary66 06/02/2020 TripAdvisor review

Our overall stay was OK & would consider to stay again. However, our experience was: On arrival at check in time our room was not ready. Therefore to help us out (15min later) they moved us to another room. It appears they did not update their hotel records which created other issues. The dining room was confused with our room number. Our room was not made up as they had our room as not being occupied. On a minor note, no news papers on the first day as advertised. We enjoyed our stay at Gerringong but it was soured a little by the hotel's professionalism. It is the little things.

Greeted with a lovely smile.

TripAdvisor rating 3.5/5

280jgb 27/01/2020 TripAdvisor review

Emily had everything ready for us at reception and gave us all the information we required regarding the room,the restaurant and local surrounds... all this with a lovely smile.We had travelled through the recent bushfire area and needed an overnight rest before continuing our journey.We enjoyed Mercure Gerringong so much that we will be back for a holiday stay and yes Emily was there in reception to say goodbye with that lovely smile again.

Thanks so much for the lovely review! We look forward to welcoming you back to Mercure Gerringong! :)

Meeting family after the fires

TripAdvisor rating 3.5/5

155jennyg 24/01/2020 TripAdvisor review

Our family met at Mercure Gerringong. It was relaxed and lots of fun for children to play in the pool area. Rooms were comfortable and very clean, with ample space. Accor welcome drinks much appreciated. We enjoyed hope with the kids in the garden and adults loved the after dinner drinks and specialty dessert. A welcome break after fire emergencies

This should not be an Accor hotel

TripAdvisor rating 3.5/5

dishak847 Family - 15/01/2020 TripAdvisor review

Unfortunately our stay was very disappointing, the beds are horrible and are completely sinking, room service was very slow and our room was not made up until 3.40pm which is not good enough. The pool was closed due to cleaning and when I asked if the kids could use the vacant adult pool management refused. Breakfast at Bella char was hopeless with one person running the whole restaurant and many items not available, not even cutlery. As an Accor hotel it was definitely not a 4 star hotel, also the photos online are not current. Staff were unhelpful. Steer clear from this place.

Disappointed

TripAdvisor rating 3.5/5

d0minictam Family - 15/01/2020 TripAdvisor review

Although the name suggested it is Mercure Resort, don't expect that it is a resort. In fact, it is more like a nice motel. Like an Ibis with a Mercure brand name. Yes, the room is big, it has microwave, fridge, tea, iron board, writing desk, a sofa, flat screen TV, writing desk, a balcony and even a toaster but it lacks the following. Yes the "resort" has a few pools, a tennis court, a spa and a restaurant but.... 1. There is no concierge. In fact, there is only 2 staff at most sitting inside a room called "reception room". Don't expect anyone to park your car, take your luggage or greet you. 2. The reception closes at 8pm or even earlier. If you arrives late (which most people will), better book ahead or call them in advance. 3. Reception staff was OK. Just doing their job but you can find any bank teller did as good or if not better. 4. The duty manager, not sure who that is but he or she must be very busy with this hotel that they will not bother to greet you, even if you are loyal customers. 5. If you are Accor loyal customers, don't expect to receive any recognition except drink voucher if you are lucky. No offer for upgrade, late check out refused, no welcome amenities. Nothing from the management to the point that I don't even know if there is any. 6. Room have recently updated. But, there are things just not right. E.g. Where are the power points? Where is the do not disturb sign? No in room breakfast? Where is the phone? 7. Restaurant - The only restaurant there serving buffet breakfast (same everyday) and dinner (no Accor Dining Benefits) 8. Swimming Pools - feels abandoned. No one clean leaves. No one give towels. No one serves drink. 9. Curfew between 9pm and 9am. They literally put multiple signs telling you to be quiet between these times. Fair enough not to disturb bother guests but I have never been to a "sleepy" resort after 9pm 10. Credit card surcharge is expensive 1.5%!! And you did not give us other options as there was no ATM around. There are a few positives though 11. The cleaning staff (lady helped me to set up the sofa bed) was very friendly. I only wish all the staff there are like her. 12. Room is clean and aircon is cold. 13. There are drinks and snacks in the mini bar. 14. WiFi is free and good speed. Overall, as a regular traveller and Platinum member of Accor, I was very disappointed. For $270 a night, I expect a good 4 star resort service and facilities and you had shamefully charged me for this price but failed to deliver. Don't get me wrong, this is not a bad motel but it is not the only motel around and in my view not a resort that valued loyal guests.

Mercure Gerringong

TripAdvisor rating 3.5/5

deborahvlach15 Family - 13/01/2020 TripAdvisor review

Staff were very friendly and helpful despite the limits of resources available to them. Grounds and pool need upgrading. Not much to do on site for kids. The rooms need additional equipment - no where to dry out towels.

great trip in a budget

TripAdvisor rating 3.5/5

Trip524926 Family - 07/01/2020 TripAdvisor review

booked on a spur of the moment decision. Keisha at the reception was so welcoming and nice. location was great, room was clean and had a small kitchenette, though we didn’t cook. overall, it was great on a budget rate.

It is not up to the expected standard

TripAdvisor rating 3.5/5

lawrencem353 Family - 05/01/2020 TripAdvisor review

We stayed her for 5 nights as a base to play golf. It is billed as a resort but it is really a motel with a pool and a part time restaurant. The staff were helpful but the bar was not open past around 8pm and not at all during the day (and some nights) and the only place to eat / drink locally is 'The Bowlo' (around 15 minute walk) The rooms were a bit 'tired' but okay. The room came with a toaster but no plates or cutlery. Reception runs limited hours so don't plan to check in late or check out early. We left at around 7.30 am and dropped the keys in the box. My card was charged and it was over-charged by around $600. I asked three times via email for the invoice so I could check it and eventually got it. They had not deducted my Accor point that I used to part pay for the room. I have pointed this out three times now but still no response. I am sure I will gt this sorted but it leaves a bad taste.

Not a resort

TripAdvisor rating 3.5/5

Romain B Family - 31/12/2019 TripAdvisor review

I know it was Boxing Day but the lack of restaurant/bar facility was disappointing. Also the kids area was closed. Finally the air conditioning unit in room 212 was very noisy. Why not putting screens on Windows so that we can have them open at night?

Very Enjoyable

TripAdvisor rating 3.5/5

Christine S Family - 27/12/2019 TripAdvisor review

It was a last minute decision to stay, only booking a couple of hours prior to arrival. As an Accor member I tried to book online but had trouble finalising it. So rang reservations. Got Accor reservations who were very helpful. Just one little problem with saying breakfast was included but it wasn’t. Think it was lost in translation. The hotel staff were amazing and went out of their way to sort the mix up and explain. Couldn’t fault the staff and the hotel. Breakfast was the usual Accor style. Nice but not overly exciting.

WARNING YOU MAY GET NO SLEEP

TripAdvisor rating 3.5/5

ianpsmithepping Couples - 24/12/2019 TripAdvisor review

Nice room BUT Office unstaffed from 8pm until 8 am. No sleep possible due to noisy party until near midnight with visitors coming and going. There is an "emergency'' phone number with a minimum $60 call out fee. I decided probably not an emergency . Next day gave feedback to Office who said it would be reported to the manager but have heard nothing since - so just bad luck I guess

Recent stay sunday night.

TripAdvisor rating 3.5/5

gm0nkman Couples - 19/12/2019 TripAdvisor review

This is a very well appointed country style resort, It was a little surprised to see the effect that the drought is having on the gardens and grounds. We did have difficulty getting to the webpage to use some of our points. and the dining room was closed on sunday evening for dinner The room was very well appointed and comfortable. Very Quiet. Well worth a return visit with dinner.

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