Mercure Gerringong Resort 4 stars

Customer review rating (ALL Rating) 4.5/5 1,058 reviews

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Mercure Gerringong Resort - Image 1
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1 Fern Street, 2534 GERRINGONG, Australia

Description

Hotel extras

  • Boutique hotel in the beautiful seaside village of Gerringong.

  • Elegant indoor and outdoor event spaces for up to 120 guests.

  • Signature restaurant with open fireplace inside and sunny courtyard terrace outside.

  • Superb resort facilities including two swimming pools and a tennis court.

Our accommodation(s)

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Hotel location

Mercure Gerringong Resort

1 Fern Street
2534 GERRINGONG
Australia

GPS:-34.734797, 150.826771

Telephone

Access and transport

Hotel services

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On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Bella Char Restaurant & Wine Bar

Chic, modern and inviting, come and enjoy beautiful modern Australian cuisine at our restaurant, showcasing natural fresh produce of the region. Dine classically or casually.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,058 reviews

TripAdvisor Rating  3.6/5  999 reviews

Customer review rating 4.0/5

Karen M. Families - Confirmed reviews ALL

We stayed for 2 nights and both mornings at breakfast they did not have us listed as paid for breakfast , the second morning we were interrupted whilst eating breakfast to show your receptionist the payment on our credit card it was very unprofessional and embarrassing we had paid there was 6 of us - the rest of the stay was excellent .

Dear Karen, Thank you for taking the time to share your feedback. We're truly pleased to hear that, overall, your stay with us was excellent — it’s always our goal to provide a comfortable and enjoyable experience for all our guests. However, we sincerely apologize for the inconvenience and embarrassment caused during breakfast on both mornings. Having to prove your payment, especially while dining, is unacceptable, and we understand how frustrating and unprofessional that must have felt — especially for your group of six. Please rest assured that this is not the level of service we aim to deliver. We've shared your feedback with our front desk and dining teams, and we are taking immediate steps to review our internal processes to ensure such incidents do not happen again. Thank you again for bringing this to our attention and for staying with us. We hope to have the opportunity to welcome you back and provide a seamless experience from start to finish. Warm regards, The Mercure Gerringong Resort Team

Customer review rating 0.5/5

P. P. Business - Confirmed reviews ALL

Being an Accor Gold Member I've stayed at your hotel mutliple times. This time on a Tues. Checked in late Tues afternoon. Could not redeem my drink voucher or even buy a glass of wine or cup of coffee all evening as your restuarant now doesnt operate some days mid week.How inconvient! On top of that, you can't even care to provide a stocked mini bar in the room. So I drove out again to get myself a drink and food back to my room all in cold rainy weather. Felt like 3 star motel service and stingy attitude by management....not again unless your restaurant stays open!

Customer review rating 4.0/5

Melinda M. Business - Confirmed reviews ALL

Rooms are spacious with a generous bathroom. I have stayed here three times now.

Dear Melinda, Thank you for your continued loyalty and for taking the time to share your feedback. We're delighted to hear that you've enjoyed our spacious rooms during your visits — it's always a pleasure to welcome you back. We’re truly sorry to hear that the restaurant was closed during your recent stay. We understand how inconvenient this must have been, and we apologize for the disruption it caused to your evening plans. Additionally, your comments about water access after office hours are appreciated. Your feedback helps us improve, and we hope to make your next stay more comfortable and convenient. If there’s anything we can assist with ahead of your next visit, please don’t hesitate to reach out. Warm regards, The Mercure Gerringong Resort Team

Customer review rating 4.5/5

Stewart H. Business - Confirmed reviews ALL

Work travel

Dear Stewart, We very much appreciate your comments regarding your stay at the Mercure Gerringong Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Mercure Gerringong Resort Team

Customer review rating 4.0/5

Aoife D. Couples - Confirmed reviews ALL

A very nice stay and a handy location for our trip

Dear Aoife, We very much appreciate your comments regarding your stay at the Mercure Gerringong Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Gerringong Resort Team

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Other web-users rate our hotel

  • 297 reviews 9.2/10 Location
  • 777 reviews 8.3/10 Room
  • 569 reviews 8.5/10 Service
  • 15 reviews 3.7/10 WiFi
  • 447 reviews 8.8/10 Comfort
  • 365 reviews 6.4/10 Food
  • 279 reviews 8.1/10 Cleanliness
  • 189 reviews 7.7/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.