Mercure Gerringong Resort 4 stars

Staff were very friendly and helpful despite the limits of resources available to them. Grounds and pool need upgrading. Not much to do on site for kids. The rooms need additional equipment - no where to dry out towels.

booked on a spur of the moment decision. Keisha at the reception was so welcoming and nice. location was great, room was clean and had a small kitchenette, though we didn’t cook. overall, it was great on a budget rate.

We stayed her for 5 nights as a base to play golf. It is billed as a resort but it is really a motel with a pool and a part time restaurant. The staff were helpful but the bar was not open past around 8pm and not at all during the day (and some nights) and the only place to eat / drink locally is 'The Bowlo' (around 15 minute walk) The rooms were a bit 'tired' but okay. The room came with a toaster but no plates or cutlery. Reception runs limited hours so don't plan to check in late or check out early. We left at around 7.30 am and dropped the keys in the box. My card was charged and it was over-charged by around $600. I asked three times via email for the invoice so I could check it and eventually got it. They had not deducted my Accor point that I used to part pay for the room. I have pointed this out three times now but still no response. I am sure I will gt this sorted but it leaves a bad taste.

I know it was Boxing Day but the lack of restaurant/bar facility was disappointing. Also the kids area was closed. Finally the air conditioning unit in room 212 was very noisy. Why not putting screens on Windows so that we can have them open at night?

It was a last minute decision to stay, only booking a couple of hours prior to arrival. As an Accor member I tried to book online but had trouble finalising it. So rang reservations. Got Accor reservations who were very helpful. Just one little problem with saying breakfast was included but it wasn’t. Think it was lost in translation. The hotel staff were amazing and went out of their way to sort the mix up and explain. Couldn’t fault the staff and the hotel. Breakfast was the usual Accor style. Nice but not overly exciting.

Nice room BUT Office unstaffed from 8pm until 8 am. No sleep possible due to noisy party until near midnight with visitors coming and going. There is an "emergency'' phone number with a minimum $60 call out fee. I decided probably not an emergency . Next day gave feedback to Office who said it would be reported to the manager but have heard nothing since - so just bad luck I guess

This is a very well appointed country style resort, It was a little surprised to see the effect that the drought is having on the gardens and grounds. We did have difficulty getting to the webpage to use some of our points. and the dining room was closed on sunday evening for dinner The room was very well appointed and comfortable. Very Quiet. Well worth a return visit with dinner.

Nice resort in a beautiful spot.

Very nice hotel very nice buffet breakfast may be need same attention but overall was a good time there. Staff attentive and friendly, very good swimming pool and gardens we will be back in the future

Had a great time at the Mercure and really enjoyed Gerringong

Title sums up, but left with feeling of disreppair, a resort that could be fantastic but was let go with very little maintenance and care factor! Could have dismissed the deception of advertised 'ocean views' (which could not even see ocean}, if hotel was great! FIrst impression not good as drove in with weeds over 1 foot high. First room gave was ground level with deck planks lifting sighting a safety hazard ( I am also in a medical boot for foot injury, which could have gone very wrong! ) requested change. Daily clean not done, reception did not answer and phone fell apart trying to call them. Cleaner came, changed towels and replaced with dethreaded holy towels, made bed but did not wipe around dirty benches or replace any items! Reception did not even bother to ask how our stay was!...just as well we say.

Hotel is located in a quiet zone, ideal for relaxation. It's short distance to shops (10-15 min walking), medium distance to the beach (15-20 min walking). Pros: Rooms are ok, within the expected under the Mercure umbrella. There is plenty of seats here and there to enjoy with family. Swimming pool looks fun for the family, and there is a small pool for toddlers. Cons: Restaurant is a little pricey, you may want to go to nearby restaurants. We also found the kids playground under renovation, but there is no warning at the accor web page or any email SMS or other advising of this situation. Management, please let guest know in advance about this situation.

the entire hotel needs a refurbishment desperately - probably about 9 years too late already. our room was a good size, the bed was comfortable and the complimentary tea and coffee great. However, i had to close the full curtains the entire time we were in the room as it faced the neighbours driveway and people were looking straight into our room. the fence is so low, there was no hedge, no tree, no bamboo fence - nothing to stop the neighbours looking in. the carpet in the room had 3 big dirty marks. the bathroom door was dirty and had water damage at the bottom. the bath was damaged and had chips off the paintwork. there is a great table but no chair to sit at and even after we asked for a chair so as to work on the laptop, none arrived after a few hours. the adult pool was very dirty and neglected with broken chairs. the dining room has wall paper peeling off where the breakfast food is served, and it needed a paint job years ago. the garden behind the dining area looks like it hasnt been tended to in months. Breakfast was very disappointing - the eggs were awful, the muesli very old. The dinner was of a high quality and made up for the breakfast - even though they ran out of prawns on Saturday. Generally, the hotel is really sub standard and quite a shock to be part of Accor group.

Our room smelt like it had been wet a not let air! So my friend and I did spend much time in room at all

lovely accommodation and excellent service