Mercure Gerringong Resort 4 stars

Customer review rating 4.1/5 2,250 reviews

ALLSAFE approved hotel

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Mercure Gerringong Resort
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+ 19 Services

Hotel extras

Featuring a range of elegant indoor and outdoor event space with the capacity to accommodate up to 120 guests, Mercure Gerringong is the ideal choice for business meetings, social functions and weddings on the stunning New South Wales South Coast.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Early check-in/Late check-outPaying
Leisure and activities
  • Swimming pool
  • MassagePaying
  • Babysitting on request
  • Golf (Nearby)Paying
  • Tennis
  • Boat excursionsPaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Hot meals
  • Snack & beverage machinePaying
Business services
  • 6 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Gerringong Resort

1 Fern Street
2534 gerringong
australia

Tel: +61242341359

Fax: (+61)2/42341495

Check-in from 14h00

Check out up to 11h00

  • By plane

    WOLLONGONG At 26km / 16.16 miles

  • By train

    GERRINGONG At 1km / 0.62 miles

GPS :-34.734797, 150.826771

Our accommodation(s)

Visitors looking for hotels in Gerringong can choose from a range of accommodation options at Mercure Gerringong Resort. Stylish and contemporary, the hotel's 52 guest rooms include Standard and Superior options, both suitable for up to two guests. Elegantly styled in crisp whites and rich chocolate tones, each guest room at this impressive Gerringong hotel features a 44" plasma TV with Foxtel channels, an iPod dock and tea & coffee facilities.

Standard Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 0 / 0 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities

Standard Room 1 King Bed & 1 Single Bed

  • Max. number of persons: 3

Standard Room 1 King Bed & 1 Sofa Bed

  • Max. number of persons: 4

Superior Balcony Room 1 King Bed

  • Max. number of persons: 2
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities

Superior Balcony Room 1 King Bed & 1 Sofa Bed

  • Max. number of persons: 4
  • Views: Garden View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities

Superior Balcony Room 1 King Bed & 1 Double Bed

  • Max. number of persons: 4
  • Area: From 0 / 0 sq ft

Standard Room 2 Single BedsNon contractual photo

  • Max. number of persons: 4
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Bathroom products
Rooms

Our restaurants and bars

Bella Char Restaurant and Wine B

Type of cuisine: Regional

Chic, modern and inviting, come and enjoy beautiful modern Australian cuisine at our restaurant, showcasing natural fresh produce of the region. Dine classically or casually.

Bella Char Wine Bar

Non contractual photo

The bar is the perfect place to relax, meet friends for pre-dinner drinks and enjoy a choice selection of Australia's finest boutique wines.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 300

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Mercure Gerringong Resort

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

2,250 reviews

tripadvisor

TripAdvisor Rating 3.5/5

942 reviews

Roger

TripAdvisor rating 3.0/5

Roger P 25/02/2021 TripAdvisor review

Dinner staff need training in hospitality and how to take an order. Great location and facility. Reception staff were excellent. Rooms spacious and clean; beds comfortable; close to town. Great views.

Lovely stay.

TripAdvisor rating 5.0/5

mistyold 18/02/2021 TripAdvisor review

We only stayed 1 night, We had dinner in the restaurant and it was lovely. The room was very clean and comfortable. Parking was easy and close to the room. The staff were lovely and very helpful. Pool was clean but to cold for me to swim.

Comfortable, relaxing accommodation with great service.

TripAdvisor rating 5.0/5

VickieB292 15/02/2021 TripAdvisor review

We throughly enjoyed our overnight stay. The room was spacious and opened onto a small courtyard at the back. Only small fault was bathroom door which needs attention. Bed was super comfortable with crisp white linen. Reception was friendly and efficient and I had to admire the patient and professional manner of the receptionist who I observed when she was dealing with a rather pretentious guest. We ate in the restaurant and the food and service were both of high quality. The gardens are well maintained and the shady area with seating near the restaurant is lovely. We have stayed here before and will definitely return. The staff are all so helpful and friendly.

More an upmarket motel than resort

TripAdvisor rating 3.0/5

Andre C 15/01/2021 TripAdvisor review

Everything was clean and reasonably comfortable, rooms were a reasonable size but our room had no balcony or outdoor area. From a resort point of view, there was a reasonable pool area and a restaurant serving breakfast lunch and dinner at reasonable prices and friendly service. On the down side, the resort is on the edge of town with at 10~15 minute walk to Werri Beach and a 15~20 minute walk to the centre of Gerringong. Had a bit of a hassle checking out when the office opened 45 mins late due to "heavy traffic".

A lovely surprise

TripAdvisor rating 4.0/5

Gillian518 06/01/2021 TripAdvisor review

This is the 1st time I have stayed here. On check in the receptionist was very welcoming and gave me information on the area and assisted with extras for comfort in our room. We also had dinner & breakfast here which was fabulous service & food even though they were busy.

Hi Gillian518, We are so glad you enjoyed your stay we hope to see you again.

Mercure Gerringong 4 days & 3 nights

TripAdvisor rating 3.0/5

garyA6971GE 05/01/2021 TripAdvisor review

Dining room .. We had one dinner there. Very slow service & noisy. Food quality average. Pleasant staff. Room 211 .. There were issues with ... TV reception, TV hung at an angle on the wall, aircon remote had issues, bedlight switch was broken, bathroom shower was terrible & water pressure inadequate especially if any other tap in the room was used. Tap handles were all very loose. Overall remodel that had been done lacked attention to detail & obviously had not been checked for defects & rectified yet it was "OK" to rent !! Staff had told us on the first night of plumbing issues in the building. Room cleaning was not thorough with dirty cupboard handles & crumbs on carpet.etc. Checkout .. I noted that we had been overcharged for a non existent upgrade. They could not rectify it then & offered to check into it & credit me. That did not happen & after me contacting the hotel it took 15 days for a credit to be received. They could have done so much better .. but didn't. In my many years staying at Accor Hotels worldwide this is the first time that I have written such a review.

Family short holiday

TripAdvisor rating 4.0/5

David C 28/12/2020 TripAdvisor review

Our stay was very pleasant, however the day after we checked out (Christmas Day) I received a call saying that we needed to pay for the breakfast although for platinum breakfast is included. I was advised that because of COVID and the fact that it is ala carte, breakfast isn't included. It's so frustrating when you stay at different ACCOR hotels and each hotel have their own policies when it should all be the same.

Lovely motel in lovely town.

TripAdvisor rating 5.0/5

ostravellerCanberra 13/12/2020 TripAdvisor review

This is a top motel - underrated by other travelers. Room was lovely and clean and you didn't have to climb into a bath to have a shower. Their are two good size pools. We have always had great meals in the restaurant. The staff go above and beyond. Can highly recommend.

City escape

TripAdvisor rating 4.0/5

Kathy P 13/11/2020 TripAdvisor review

Nice property, good sized rooms, good facilities. Dishwasher didn’t work and water pressure from the shower was very poor. A bit if a distance from the shops and restaurants and the beach. Restaurant at the resort was not open due to COVID.

Rooms were very clean and good service

TripAdvisor rating 4.0/5

sharonmF1255SM 11/11/2020 TripAdvisor review

we were welcomed by lovely staff, the rooms have been updated since my last visit many years ago, beds are comfy the rooms are spacious and have everything you need. My only negative about our stay was the restaurant, some staff didn't appear to be happy to serve, our meal order was not handed to the kitchen therefore our dinner wasn't served until very late in the evening, we couldn't have desert because the kitchen was closing. The restaurant was not crowded or too busy I failed to see any reason for our order not being handed to the kitchen, not all the staff were grumpy some made it obvious they didn't want to be there.

Excellent service!

TripAdvisor rating 5.0/5

Sylva88 04/11/2020 TripAdvisor review

The staff at this hotel was beyond our expectation! Beautiful smiles and excellent service! We had dinner at this hotel and we loved it! A very lovely relaxed atmosphere! The rooms are average but spacious and clean.

Thank you for the lovely review, Sylva! We hope to see you again very soon! :)

Great place to stay

TripAdvisor rating 4.0/5

lisadifloriano 22/10/2020 TripAdvisor review

Rooms were great, big and clean. Staff friendly. Only downfall was they should have advised on booking or arrival that the restaurant was closed and we would not be able to book for dinner or breakfast for the 2 days we were there

Thanks for the feedback Lisa. So sorry about the restaurant closure - we are still operating on limited hours due to covid unfortunately, and hope to be back up and running as usual very soon! Hope to see you again when we have everything up and running so you can enjoy the full experience. :)

Great hotel

TripAdvisor rating 5.0/5

lil1919 23/09/2020 TripAdvisor review

Hotel was great! Clean, quite and a great location with a great cafe up the road. The dinner at the restaurant was fantastic and yummy. Staff at reception And restaurant were lovely. We enjoyed it so much that we have already booked our next stay.

Thanks for the great review! We look forward to your next visit!

Great safe getaway

TripAdvisor rating 4.0/5

garydS8063HL 28/08/2020 TripAdvisor review

The hotel was spotless and you could see cleaning of the outside traffic areas each day. Good location in a pristine village with restaurants, shops and beaches close by. Staff at reception were friendly but unfortunately the onsite restaurants were not open Sunday to Tuesday

Thanks for the great feedback, Gary! So sorry that the restaurant closure impacted your stay - we are still operating on limited hours due to covid at the moment. We hope to see you again soon!

Return Stay

TripAdvisor rating 4.0/5

Aussie-Lad70121 24/08/2020 TripAdvisor review

Have stayed many times at this resort, always enjoy. How ever this time when entering our room only on bedside light was available. I call reception, was told there were no more bed side lights.The resort did not appear to be full. Not a response I find acceptable from an Accor property

gerringong

TripAdvisor rating 4.0/5

A5889QBanthonya 23/07/2020 TripAdvisor review

Comfortable property in a good location. Large rooms. No breakfast due to covid restrictions but dinner was very good in the hotel restaurant. If you have a room with a bath/ shower be careful as the bath surface was slippery

nıce stay but not luxury

TripAdvisor rating 3.0/5

pnichols2020 15/07/2020 TripAdvisor review

we had a very nıce tıme. the room was quıte bıg wıth a large modula sofa for stretchıng out and readıng or watchıng a movıe. Being a platinum member we usually receive either an upgrade which in a mecure isn't always possible but otherwise a couple of fluffy robes and water each day. This was not the case here at the Mecure Gerringong. Maybe it was covid related not sure. Also the hearing was very trickey - would go on then turn off - second night couldn't get it heated at all. The restaurant had issues - my meal was very nice but my husbands not so. Plus the service was very scattered. Just received our pre dinner drink, which took ages and our was the next order so no idea whey it took so long to pour 2 drinks. Althought I was watching the bar and the poor girl was often called to do other things. then entree served almost immediately. Once plates taken away the next waitress arrived with mains - hardly time to order a wine with my main.

After COVID

TripAdvisor rating 4.0/5

merantt2020 12/06/2020 TripAdvisor review

The hotel was easy to locate. Reception greeted us with enthusiasm & cheerfulness. The room was generous in size, clean, the bed was more than adequate - quite comfortable. The amenities in the room were as expected - adequate & all functioning. Had an enjoyable stay.

Post lockdown

TripAdvisor rating 5.0/5

rrpdms 10/06/2020 TripAdvisor review

staff were very enthusiastic and could not have been more eager to please on the first night of the restaurant reopening post COVID - great value, great food and very much refreshed, repainted and rejuvenated Gerringong was lovely overnight stop on the way to Canberra. Highly recommended

Thanks for the great review!

Mercure Gerrigong Resort looks a little neglected

TripAdvisor rating 3.0/5

jgilbert22020 27/02/2020 TripAdvisor review

The property needs some serious money spent on repairs, maintenance and upgrade of particularly the external facilities - pools and surrounds, grounds and gardens etc. The signage from the road looks old and tired. Staff are friendly but seem to lack hospitality experience. This is not the standard we would expect from a Mercure property.

Thank you for taking the time to review your experience - we are so sorry to have let you down. We are happy to advise the property has been purchased by new owners who have already began maintenance and upgrades to the property and gardens. We hope to have everything up to standard very soon and appreciate your feedback. Hope to see you again in the near future for a much more enjoyable stay!

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