Mercure Gerringong Resort 4 stars

Customer review rating (ALL Rating) 4.1/5 2,250 reviews

ALLSAFE approved hotel

Mercure Gerringong Resort
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+ 20 Services

Hotel extras

Featuring a range of elegant indoor and outdoor event space with the capacity to accommodate up to 120 guests, Mercure Gerringong is the ideal choice for business meetings, social functions and weddings on the stunning New South Wales South Coast.

Hotel location

Mercure Gerringong Resort

1 Fern Street
2534 gerringong
australia

Fax: (+61)2/42341495

Check-in from 14h00

Check out up to 11h00

  • By plane

    WOLLONGONG At 26km / 16.16 miles

  • By train

    GERRINGONG At 1km / 0.62 miles

GPS:-34.734797, 150.826771

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Bella Char Restaurant & Wine Bar

Chic, modern and inviting, come and enjoy beautiful modern Australian cuisine at our restaurant, showcasing natural fresh produce of the region. Dine classically or casually.

Our accommodation(s)

Visitors looking for hotels in Gerringong can choose from a range of accommodation options at Mercure Gerringong Resort. Stylish and contemporary, the hotel's 52 guest rooms include Standard and Superior options, both suitable for up to two guests. Elegantly styled in crisp whites and rich chocolate tones, each guest room at this impressive Gerringong hotel features a 44" plasma TV with Foxtel channels, an iPod dock and tea & coffee facilities.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 300

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Mercure Gerringong Resort

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

2,250 reviews

TripAdvisor Rating 3.5/5

959 reviews

Enjoyed my stay

TripAdvisor rating 4.0/5

Giuseppe I 15/01/2022 TripAdvisor review

I liked the place because it had a good position, it was clean, spacious, with comfortable bed and it even had a microwave oven. As suggestion, I would like the Mercure Resort to include a coffee in the list of the free drink voucher given to the Accor members.

Gerrigong Resort

TripAdvisor rating 3.0/5

Stevteo 18/11/2021 TripAdvisor review

Stayed on a Saturday night and was given a room facing the woods. However, after dinner at the hotel found that one of the windows cannot be closed, admitting cold air into the room throughout the night. The reception was not manned after 6 pm. There were no reading lights nor table lamp on both bedside, making the night most difficult to pass. Next morning, brought up matter to reception at check-out and receptionist was apologetic and offered to waive dinner charges. It was a nice gesture and service recovery.

Always hit n miss at this place.

TripAdvisor rating 3.0/5

300560 17/11/2021 TripAdvisor review

Our first trip away after lockdown and we were very disappointed. Made a special request with our booking but was informed by staff that they dont pay any attention to those. Checked website before leaving home and it stated that the restaurant was open 7 days per week. We were there for a Monday and Tuesday night and the restaurant was closed. There was no toaster in the room which I fortunately noticed the night before and had to ring reception to ask for one. Breakfast on Wednesday morning was not to the normal standard. Juice had been watered down and the tea was that strong it wasn't drinkable. As platinum members our breakfast should be free but we weren't given our vouchers when we checked in so this caused an unnecessary delay when we tried to leave. There wasn't a hairdryer in the room and had to ring and request one. Despite the Hotel being at about 30% capacity we had guests in the room directly above us who were up at 5am and made it impossible to go back to sleep. Have stayed here many times and each time we leave we vow not to come back. It's not good enough to say sorry all the time for the same ongoing issues or to blame covid for not have the basics in the room. How hard is it to keep your website up to date?

Nice but a bit tired

TripAdvisor rating 4.0/5

MarkandEileenG 10/11/2021 TripAdvisor review

We have been to Gerringong before but have never stayed at the Mercure until now. Being an Accor hotel it is premium pricing and I think the quality of the rooms need to be improved for that price point. The rooms and resort have more of a "motel-style" feel to them. The restaurant and bar area is very nice, although we did only have drinks and snacks, not a full meal. Staff are efficient and friendly. The 2 pools are good and, although we did not get to use it, the tennis court looks appealing. Not unhappy with the stay, but for the price, I expected better.

Lovely staff and restful stay

TripAdvisor rating 4.0/5

SuzieB259 03/11/2021 TripAdvisor review

Enjoyed our night at the Mercure Gerringong. Room was comfortable and quiet so sleep was sound. The exterior of the building needs some repairs in places but the service from Yash at reception was second to none. Very efficient, friendly ad helpful.

A lovely break for us

TripAdvisor rating 5.0/5

JJGreyNomads 19/04/2021 TripAdvisor review

After a very hectic schedule for several months we had our sights set on a break at Gerringong and where better to stay than the Mecure. We’d been staying there on and off for many years as it’s a Gem. The staff are lovely, the restaurant always satisfies and we also have the Two Figs Cellar Door not too far away. The Mecure at Gerringong never fails to satisfy and we’d happily return at the drop of a hat - Thank you.

An excellent and convenient hotel to stay at

TripAdvisor rating 5.0/5

Lorraine S 01/04/2021 TripAdvisor review

My husband and I stayed for a night at this Resort recently. The check-in went smoothly with the gentleman being very friendly and helpful. The room was spotlessly clean and bedding very comfortable we had a good nights rest. The Resort is very quiet. We had dinner and breakfast in the restaurant which, again, was spotless. Meals were excellent. All staff were very friendly and welcoming. I would recommend this Resort.

Great location

TripAdvisor rating 5.0/5

Dave L 01/04/2021 TripAdvisor review

Very comfortable with good facilities on the edge of a beautiful, well-kept town, close to many lovely spots to visit. We enjoyed the breakfasts and the nice clean pool. Staff were very helpful and friendly.

Breakfast Not Included

TripAdvisor rating 4.0/5

Glenn M 31/03/2021 TripAdvisor review

Cant understand why Breakfast cant be included due to Covid 19. I realise with restrictions that buffets are not allowed. Surely a sit down and order meal can be included. Prices remain the same but no meals included!!

Great place

TripAdvisor rating 4.0/5

smeggles69 29/03/2021 TripAdvisor review

I was very impressed with our overall stay. One major oversight was the fact that our room was interlocking. We could hear EVERYTHING from next door. Wasn't very pleasant to say the least. If you are going to put interlocking does between rooms and have to use them other than what they're intended for then make sure they are at least soundproof.

get away

TripAdvisor rating 3.0/5

d3b3nh4m 18/03/2021 TripAdvisor review

The hotel was ok. The staff were great. The room was not great. Very disappointed. As an accor member I was expecting a better room. It was small, not clean. The restaurant was ok. Not a lot of choices. I had the chicken it was very dry. My husband had the fish. he enjoyed it

Roger

TripAdvisor rating 3.0/5

Roger P 25/02/2021 TripAdvisor review

Dinner staff need training in hospitality and how to take an order. Great location and facility. Reception staff were excellent. Rooms spacious and clean; beds comfortable; close to town. Great views.

Lovely stay.

TripAdvisor rating 5.0/5

Mistyold 18/02/2021 TripAdvisor review

We only stayed 1 night, We had dinner in the restaurant and it was lovely. The room was very clean and comfortable. Parking was easy and close to the room. The staff were lovely and very helpful. Pool was clean but to cold for me to swim.

Comfortable, relaxing accommodation with great service.

TripAdvisor rating 5.0/5

VickieB292 15/02/2021 TripAdvisor review

We throughly enjoyed our overnight stay. The room was spacious and opened onto a small courtyard at the back. Only small fault was bathroom door which needs attention. Bed was super comfortable with crisp white linen. Reception was friendly and efficient and I had to admire the patient and professional manner of the receptionist who I observed when she was dealing with a rather pretentious guest. We ate in the restaurant and the food and service were both of high quality. The gardens are well maintained and the shady area with seating near the restaurant is lovely. We have stayed here before and will definitely return. The staff are all so helpful and friendly.

More an upmarket motel than resort

TripAdvisor rating 3.0/5

Andre C 15/01/2021 TripAdvisor review

Everything was clean and reasonably comfortable, rooms were a reasonable size but our room had no balcony or outdoor area. From a resort point of view, there was a reasonable pool area and a restaurant serving breakfast lunch and dinner at reasonable prices and friendly service. On the down side, the resort is on the edge of town with at 10~15 minute walk to Werri Beach and a 15~20 minute walk to the centre of Gerringong. Had a bit of a hassle checking out when the office opened 45 mins late due to "heavy traffic".

A lovely surprise

TripAdvisor rating 4.0/5

Gillian518 06/01/2021 TripAdvisor review

This is the 1st time I have stayed here. On check in the receptionist was very welcoming and gave me information on the area and assisted with extras for comfort in our room. We also had dinner & breakfast here which was fabulous service & food even though they were busy.

Hi Gillian518, We are so glad you enjoyed your stay we hope to see you again.

Mercure Gerringong 4 days & 3 nights

TripAdvisor rating 3.0/5

garyA6971GE 05/01/2021 TripAdvisor review

Dining room .. We had one dinner there. Very slow service & noisy. Food quality average. Pleasant staff. Room 211 .. There were issues with ... TV reception, TV hung at an angle on the wall, aircon remote had issues, bedlight switch was broken, bathroom shower was terrible & water pressure inadequate especially if any other tap in the room was used. Tap handles were all very loose. Overall remodel that had been done lacked attention to detail & obviously had not been checked for defects & rectified yet it was "OK" to rent !! Staff had told us on the first night of plumbing issues in the building. Room cleaning was not thorough with dirty cupboard handles & crumbs on carpet.etc. Checkout .. I noted that we had been overcharged for a non existent upgrade. They could not rectify it then & offered to check into it & credit me. That did not happen & after me contacting the hotel it took 15 days for a credit to be received. They could have done so much better .. but didn't. In my many years staying at Accor Hotels worldwide this is the first time that I have written such a review.

Family short holiday

TripAdvisor rating 4.0/5

David C 28/12/2020 TripAdvisor review

Our stay was very pleasant, however the day after we checked out (Christmas Day) I received a call saying that we needed to pay for the breakfast although for platinum breakfast is included. I was advised that because of COVID and the fact that it is ala carte, breakfast isn't included. It's so frustrating when you stay at different ACCOR hotels and each hotel have their own policies when it should all be the same.

Lovely motel in lovely town.

TripAdvisor rating 5.0/5

ostravellerCanberra 13/12/2020 TripAdvisor review

This is a top motel - underrated by other travelers. Room was lovely and clean and you didn't have to climb into a bath to have a shower. Their are two good size pools. We have always had great meals in the restaurant. The staff go above and beyond. Can highly recommend.

City escape

TripAdvisor rating 4.0/5

Kathy P 13/11/2020 TripAdvisor review

Nice property, good sized rooms, good facilities. Dishwasher didn’t work and water pressure from the shower was very poor. A bit if a distance from the shops and restaurants and the beach. Restaurant at the resort was not open due to COVID.

Our most recent 20 reviews

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